We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Charlotte, NC 28277
Jeff L.
Job Details: 06/21/2023
"Found moisture sitting on top of freezer door gasket. I also found the bottom gasket on right hand refrigerator door was not completely sealing at bottom to frame. Heat treated the door gasket to make it a secure fit. There was no moisture present on mullion bar, or inside refrigerator. It appears the moisture was coming from bottom of left hand fridge door where gasket was not sealing. Put unit into service mode and all operations are normal. Advised customer to keep and eye on it and if needed call back. At this time, the only problem found was corrected. Unit ran and checked ok(Call complete)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Charlotte, NC 28277
Jeff L.
Job Details: 06/21/2023
"Found left door not allowing the mullion to catch and give a secure latch to keep warm air out. Causing moisture to build in fridge section ordering 2 parts to correct problem. Also, ice maker was not making ice found the arm stuck in upward position not allowing ice maker to work. I reset arm ice maker ran and checked ok. Will return on Monday the 26th in the am to complete call; ordrng 1 WP12028505AP (Close cam) and 1 W10917991 (Left door hinge)"
We serviced a
GE RANGE
Model RGB745WEA8WW
Near Springfield, MA 01109
Roger R.
Job Details: 06/21/2023
Found unit had a failed bake ignitor and the bake burner tube is rusted and blown out at ignitor area. Recommend replacing both ignitor and burner tube with new parts. Quoted $174.95 for burner kit WB16K10035 and $239 labor. Customer will call if desired
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHN2868TF6
Near Longmeadow, MA 01106
Roger R.
Job Details: 06/21/2023
"Flinders condenser fan blade had come off shaft, will need new condenser fan blade. Quoted $34.95 for blade and $239 labor; ordrng 1 241639502 (Blade, condenser fan)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Charlotte, NC 28262
Jenn F.
Job Details: 06/21/2023
Complaint not cooling. Unit not defrosting. Unit left unplugged Order new harness. ; ordrng 1 W11650659 (Harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Charlotte, NC 28213
Jenn F.
Job Details: 06/21/2023
"Compressor running at 12 inch vac. High side between 130-140 psi. Only getting very top run of evap with frost. Called whirlpool teach line. Sr#7736682786 advised to recheck unit with nitrogen. Charged the unit with 140 psi of nitrogen for 20 minutes had a 3 psi drop. Bubble checked all exposed tubing, rear liner and door hinge area. No leak found. Called whirlpool back. Unit being put into replacement review."
We serviced a
KITCHENAID COMPACTOR
Model KTTS505ESS2
Near Andover, CT 06232
Jeremy B.
Job Details: 06/21/2023
Tan not turning motor only hums. Can manually turn motor and pulley. Needs motor. Customer will be requesting a new one. ; ordrng 1 W10439651 (Motor)
We serviced a
KITCHENAID RANGE
Model KSGB900ESS0
Near Agawam, MA 01001
Mike K.
Job Details: 06/21/2023
"Cs still smelling gas, gas tester intermittently showing weakest result by regulator. Added soap and slowest leak shown at connection from gas line to regulator, attempted to tighten and seemed like it didnt tighten any more, but no bubbles after, left bubbles on for over 5 minutes with no leak found."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Westfield, MA 01085
Mike K.
Job Details: 06/21/2023
"Under 1yr wp warranty, took photo of reciept.Cs say unit was leaking from rf of unit, dripping down leg about 10 minutes into cycle.Toe plate insulation showed staining from water, unit has overflow tray, so looking for leaking in different area. Let unit run on normal for 10+ minutes.Found leak not coming from leg , but from sump assy, drip looks to be right under motor assy.just takes time for leak to come to front of unit.Ordered sump assy, unit will need to be pulled to replace, put down for 2x time.; ordrng 1 W11460945 (Sump assy) and 1 2xtime (2x time)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Spencer, MA 01562
Chris B.
Job Details: 06/21/2023
"Complaint that the unit is not making ice. Found bad door chute and ice maker, warm air is causing ice buildup in the ice bin. Quoted parts and labor. Will order parts for a return visit.; ordrng 1 W11423781 (Door Chute Grey) and 1 W10873791 (Ice Maker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Hebron, CT 06248
Jeremy B.
Job Details: 06/21/2023
Whole unit stopped cooling a couple days ago but now cooling properly. Ran diag and all checks passed. Will order new main control. ; ordrng 1 W11548534 (Control)
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near East Hartford, CT 06118
Jeremy B.
Job Details: 06/21/2023
Dryer squeaking. Installed repair kit. All checks ok. ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Dudley, MA 01571
Chris B.
Job Details: 06/21/2023
Replaced all parts and unit running normal. Cleared out any debris lingering. Ran three diagnostic cycles and unit working normal.
We serviced a
WHIRLPOOL WASHER
Model WFW88HEAW0
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 06/21/2023
Tech was assigned as a helper;
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Middletown, CT 06457
Jeremy B.
Job Details: 06/21/2023
"Washer cam making loud noise while shifting. Replaced cam, actuator, belt. All checks ok. ; used 1 W10721967 (CAM KIT), 1 W10913953 (ACTUATOR), and 1 WPW10006384 (BELT) from stock"
We serviced a
LG WASHER
Model WT7200CW
Near Colchester, CT 06415
Jeremy B.
Job Details: 06/21/2023
Installed new valve all checks ok.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Rock Hill, SC 29732
Mitch H.
Job Details: 06/21/2023
Removed and replaced pressure hose. Ran calibration and tested washer. All functions tested correctly and operating properly.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Enfield, CT 06082
Gary V.
Job Details: 06/20/2023
"Inspected and found inner basket out of round causing heavy vibration and banging, will order parts and customer will call us for return date when basket part arrives.; ordrng 1 W11172199 (Basket) and 1 W11608056 (Main acu) and 1 W11481722 (Actuator)"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Lincolnton, NC 28092
Mark C.
Job Details: 06/20/2023
Installed new control display and filter unit is fully operational.
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Troutman, NC 28166
Vincent O.
Job Details: 06/20/2023
Installed new blower wheel and seal. Tested and verified proper operation. No noise. All functions check ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Springfield, MA 01108
Roger R.
Job Details: 06/20/2023
"Installed new main control and test, all okay. Ran calibration cycle. All ok"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS245LX1
Near Mooresville, NC 28117
Vincent O.
Job Details: 06/20/2023
Found unit had water turned off causing no operation. Turned water supply on and tested. Unit is now working properly. All functions check ok.
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Mooresville, NC 28115
Vincent O.
Job Details: 06/20/2023
Installed new wheel and seal. Tested and verified proper operation. No more noise. All functions check ok. ; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL
We serviced a
WHIRLPOOL RANGE
Model KSDB900ESS5
Near Lancaster, SC 29720
Jonathan J.
Job Details: 06/20/2023
"Complaint, rewrite burner is not igniting taking a very long time to ignite. I found rewrite burner is missing one of the Phillips heads square head screws uses a square bit or a Phillips head screwdriver to tighten down. Screw is a fine threaded screw more than likely metric thread, pitch screw, is colored slightly green in color. Screw is not showing up in product parts diagram anywhere that I can find for this model number; ordrng 1 BurnerheadscrewPhilipssquareheadwithwasherthatfreespinsgreen (Burner head screw Philips square head with washer that free spins green)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Bristol, CT 06010
Ruben C.
Job Details: 06/20/2023
Checked unit found basket has severe wobble and gearcase noisy in agitate and spin could not get washplate off ordering gearcase basket splutch and washplate ; rqstng P&A on 1 W11454734 (Gearcase) and 1 W10721967 (Splutch) and 1 W10752283 (Washplate) and 1 W10752719 (Basket) and 1 W10752187 (Screw)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFT2672AEM10
Near Farmington, CT 06032
Ruben C.
Job Details: 06/20/2023
Checked unit using actual goods date has warranty on comp for ten years evap has only one coil frosted needs sealed system gave cust estimate for comp
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Bristol, CT 06010
Ruben C.
Job Details: 06/20/2023
Replaced main control comp started operating advised cust to monitor for 24 hours
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Marlborough, CT 06447
Jeremy B.
Job Details: 06/20/2023
Ui not displaying proper. Replaced and tested all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 06/20/2023
Found frost and condensation forming in fresh food section where cold air enters from freezer. Found the bottom of refrigerator damaged. There is a 1/4-1/2inch gap all the way along bottom and cabinet is damaged causing warm air to migrate. Unit over 30 days old cosmetics and cabinet damage not covered. Called tech support was given this SR#7736678814 customer to call customer care to see options.
We serviced a
KENMORE DRYER
Model 796.8154821
Near Chicopee, MA 01020
Roger R.
Job Details: 06/20/2023
Found unit partially unplugged therefore getting improper power. Plugged in fully and heat now working.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Chicopee, MA 01020
Roger R.
Job Details: 06/20/2023
Found unit had accumulated condensation on top shelf.Also temperature issues where unit is running and causing food to freeze on top shelf. Recommend replacing main control. ; ordrng 1 W11476575 (Control)
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Cherryville, NC 28021
Mark C.
Job Details: 06/20/2023
Installed new control unit is fully operational.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Stanley, NC 28164
Mark C.
Job Details: 06/20/2023
Installed new wash plate and agitator unit is fully operational with no abnormal noises.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Stafford, CT 06076
Chris B.
Job Details: 06/20/2023
Complaint that the unit is not dispensing detergent properly. Found the detergent settings on the load and go option was disabled. Mentioned to the customer to run the unit a few times to see if detergent is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Dudley, MA 01571
Chris B.
Job Details: 06/20/2023
"Complaint that the freezer side is very frosted out. Found hinge missing a washer. Replaced with TSWP488881 part. Will need new bracket. Will order parts for a return visit. ; ordrng 1 WP2183805 (Bracket) and 1 WP488881 (Washer), used 1 WP488881 (WASHER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Dudley, MA 01571
Chris B.
Job Details: 06/20/2023
Complaint that the freezer side is frosting out. Found fridge cabinet bent in not making proper seal. Called Tech Line and unit will be deemed un repairable. SR#7736677685 unit under warranty. Customer will contact Whirlpool customer service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Iron Station, NC 28080
Mark C.
Job Details: 06/20/2023
Units start button on the control panel in no longer working due to the switch assembly detatching from the panel.; ordrng 1 W11116422 (Panel)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Huntersville, NC 28078
Vincent O.
Job Details: 06/20/2023
Found gearcase shaft dropped causing misalignment of cam and grinding noises during operation. Order and replace gearcase and drive assembly. ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam kit) and 1 W10902814 (Washplate)
We serviced a
JENN-AIR REFRIGERATOR
Model JBSFS48NMX00
Near Huntersville, NC 28078
Vincent O.
Job Details: 06/20/2023
Found evap fan not running and unit frozen over causing no cool condition. Order and replace fan assembly and thermistor. ; ordrng 1 WP2188820 (Thermistor) and 1 W11631626 (Fan assembly)
We serviced a
MAYTAG REFRIGERATOR
Model MSC21C6MFZ05
Near Davidson, NC 28036
Vincent O.
Job Details: 06/20/2023
Found broken wires at freezer door hinge causing no ice condition. Provided estimate to customer for repair. Customer does not wish to repair at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Woodstock, CT 06281
Chris B.
Job Details: 06/20/2023
Complaint that the unit is not cooling properly. Customer mentioned that the fresh food section is having the same issues as last time of under cooling. Found no issues with the cooling in the evaporator side. And no issues with the heating element and bimetal. Found 120v to the element. Found gasket on the freezer door top corners not sealing correctly and bad control board. Adjusted the defrost from Adaptive to Basic and mentioned to the customer to keep an eye on the unit and see if the problem arises. Customer mentioned not to do any work on leds yet. Collected trip fee.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRS07
Near Southbridge, MA 01550
Chris B.
Job Details: 06/20/2023
Complaint that the unit is not cooling properly. Found unit unplugged. Measured correct voltage to start relay but not switching compressor on. Replaced start relay device and unit cooling properly. Mentioned to the customer to keep an eye on the cooling for the next few days. ; used 1 8201786 (OVERLOAD/RELAY KIT) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Brimfield, MA 01010
Chris B.
Job Details: 06/20/2023
Replaced part and unit running normal.; dspstn on spec-tagged invntry: 1 W11322903 CNTRL-ELEC
We serviced a
JENN-AIR OVEN
Model JDRP548HL01
Near Charlotte, NC 28226
Ryan S.
Job Details: 06/20/2023
"Retuned to install new control uI, can enter service diagnostics mode now. Getting f8e2 error. High speed fan error. Ordering cooling fan and acu control board. ; ordrng 1 W11248652 (Cooling fan.) and 1 W11317944 (Acu powermax control)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Sutton, MA 01590
Angel R.
Job Details: 06/20/2023
"Found door switch snapped, quoted customer on install and part and they said they will think about it as they were misinformed about these charges and thought it would be $129. Switch part #WPW10569603."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Worcester, MA 01602
Angel R.
Job Details: 06/20/2023
"Baffle motor working ok, found the basket at bottom of freezer was blocking the vent. Also FC temp was set at -5 and RC at 36, set FC at 1 and RC at 38. Advised customer the new temp settings and proper install of the basket should fix the issue with proper air flow."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB1
Near Charlotte, NC 28215
Jenn F.
Job Details: 06/20/2023
"Install new bake element. Upon powering on the unit the bake element came in by itself, only can be cause by bad bake element relay located on board. Called whirlpool techline sr#7736677573, spoke with safety sr# 7736620533 they provided a new part auth for the control board auth # W17ICZ1WPL1 ; ordrng 1 W11567368 (Control), dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"
We serviced a
GE OVEN
Model JGBP85BEB1BB
Near Charlotte, NC 28210
Jeff L.
Job Details: 06/20/2023
Found bad oven bake ignitor.. replaced ignitor preheated oven to 350 degrees all operations are. Normal.Part # 4342528 bake round glow barPaid by cc the amount of $288.49(Call complete); dspstn on spec-tagged invntry: 1 4342528 IGNITOR ROUND 2.5-3 AMP
We serviced a
JENN-AIR COOKTOP
Model JGCP436HL00
Near Charlotte, NC 28278
Ryan S.
Job Details: 06/20/2023
Retuned to install parts ordered. Installed new panel and trim on left side. Installed parts and got customer to look over panel. Verified proper operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Clover, SC 29710
Mitch H.
Job Details: 06/20/2023
Customer says temps in both refrigerator and freezer fluctuating. One day it is good next day too warm. Tested and ran diagnostics. Freezer thermistor tests open. Ordering evaporator fan assembly and control.; ordrng 1 W11224256 (Control) and 1 W11578030 (Evaporator fan assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV00
Near Meriden, CT 06450
Jimmy R.
Job Details: 06/20/2023
"Tested unit and found ice building up on bottom of freezer cabinet, found ice building due to drain clogged. Found when defrosting unit would not drain into pan and freeze, melted ice and found drain tube clogged up causing water to over flow and freeze, cleared drain and ran water thew unit all operations now working to specs"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Cheshire, CT 06410
Jimmy R.
Job Details: 06/20/2023
"Ran washer and found machine stuck in a drain cycle and would not come out, canceled out unit due to customer not holding cancel long enough cusing unit to not stop running, ran diagnostics and found long fill error. Advised customer on leaving unit on tap cold if not using hot water this will stop errors and unit shutting down. Recalibrated machine and all operations now working to specs"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Berlin, CT 06037
Chuck M.
Job Details: 06/20/2023
"Customer complaint is that FF section has ice buildup and water underneath drawers. Inspected and found drain pan bowed and evaporator cover has ice. Ordered evaporator cover, drain pan and evaporator fan with harness. ; ordrng 1 W11211387 (cover-evap) and 1 W11033168 (harns-wire) and 1 W11457241 (Drain Pan)"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 06/20/2023
"Tested unit due to machine would randomly turn vent fan on and would not shut off also would keep fan running when turning it on then never would shut off. Checked all connections and could not find an issue found when using microwave unit worked fine for me customer had video of unit to show me. Checked left side cntrl and found unit could have a stuck key or shorted vent motor will order new fan,left cntrl,hood capacitor,cntrl and interface to be safe advised parts where s special order and would call when parts come in for return visit ; ordrng 1 W11443147 (Control) and 1 W11443148 (User interface) and 1 W11220420 (Cntrl panel left) and 1 W11405832 (Capacitor) and 1 W11409092 (Hood motor) and 1 W11213885 (Left touch cntrl harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Waterbury, CT 06706
Jimmy R.
Job Details: 06/20/2023
"Tested washer and found when starting to run a wash cycle unit would make a loud grinding noise and never stop until unit shifted into a agitate cycle. Checked actuator and cam and found cam stuck in one position causing it to grind gears, replaced faulty cam and recalibrated unit. Ran a wash and spin cycle and all operations now working to specs ; used 1 W10721967 (Cam) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Waterbury, CT 06708
Jimmy R.
Job Details: 06/20/2023
"Checked over unit and found both sections not cooling well found freezer evap frosted over causing no cooling in both sections, forced unit into a defrost cycle and found no heater coming on checked heater connections and found brown connector pulled from clip causing no power to heater, reattached wire and secured to stop from pulling apart heater now on and defrosting. Checked all other operations and unit is cooling and working to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near York, SC 29745
Mitch H.
Job Details: 06/20/2023
Checked and found refrigerator door has a bow in it and not lining up correctly. Ordering door. Advised customer that door would ship directly to them and they would need to inspect for damage and call office.; ordrng 1 LW11258450 (Refrigerator door)
We serviced a
AMANA DRYER
Model NED4655EW1
Near York, SC 29745
Mitch H.
Job Details: 06/20/2023
Replaced dryer timer. Tested and ensured timer was counting down and operating properly. All tested good.; dspstn on spec-tagged invntry: 1 W10857612 TIMER
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Sharon, SC 29742
Mitch H.
Job Details: 06/20/2023
"Removed refrigerant and removed compressor. Removed drier, installed new drier, began to install new compressor and found that high side tube on new compressor cracked and split where in connects to compressor body. Compressor was not in the usual box. Packed loose in large box with only bubble wrap. Reordering compressor.; ordrng 1 W11592010 (Compressor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Rock Hill, SC 29732
Mitch H.
Job Details: 06/20/2023
Found mullion not engaging pivot block every time. Door seems to be too low. Ordering cams and shims.; ordrng 2 WP12028505AP (Cam)s and 1 12999501 (Shim) and 1 12999502 (Shim)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Rock Hill, SC 29732
Mitch H.
Job Details: 06/20/2023
"Replaced control, ran calibration. Tested, all functions operating properly.; dspstn on spec-tagged invntry: 1 W11603811 CNTRL-ELEC"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Waterbury, CT 06708
Jimmy R.
Job Details: 06/20/2023
"Checked over unit and found no ice coming out of dispenser paddle when pushed, found motor running and ice container full of ice. Checked motor and found yoke had come loose and stripped out, tried to tighten up yoke but it would not tighten down. Wile need to order new motor and yoke plus Dremel tool to cut off yoke ; ordrng 1 W11671282 (Auger motor) and 1 WP63052-2 (Yoke) and 1 Dremeltool and 1 Dremelcutoffbits"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Wolcott, CT 06716
Jimmy R.
Job Details: 06/20/2023
"Checked over unit and found both sections cold but not holding temps, removed evap covers and checked frost patterns found frosting but not strong, placed unit into step 4 to checked compressor and found 3 way coil valve not releasing. Removed coil and reset control placed unit back into diagnostics and rechecked step 4, compressor running and valve now releasing to fridge and freezer canceled out of diag and unit is now cooling and operating to specs"
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Southington, CT 06479
Jimmy R.
Job Details: 06/20/2023
"Installed new bellow and ran machine threw a wash and spin cycle, checked all operations and unit is now sealing against door glass no leaks present all operations now working to factory specs ; dspstn on spec-tagged invntry: 1 W11106747 BELLOW"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Hartford, CT 06106
Chuck M.
Job Details: 06/20/2023
Customer complaint is that microwave stopped working and had error code F1e4 communication error. Replaced control and tested. Microwave checked ok. Showed customer it works.
We serviced a
JENN-AIR REFRIGERATOR
Model JBR2088HES
Near Charlotte, NC 28207
Robert A.
Job Details: 06/20/2023
"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. The unit is cooling fine and it dispenses water with no issues. I ran a harvest cycle and it completed but the valve never activated to dispense water. I checked the voltage at the dual valve, its getting 122v when I jump the valve (l & v). The IM does not have an arm to turn it off, its missing its currently in the on position. The door handle is loose as well. I will address the handle on the return visit. The unit needs a new dual valve to resolve the issue. Im ordering the part for the return. I charged the card on file from the landlord. I called Tim before charging the card to let him know the status of the repair.; ordrng 1 WP67005154 (Dual valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Charlotte, NC 28209
Robert A.
Job Details: 06/20/2023
"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. Th unit is cooling fine. I harvested the aiM and it never sent water after multiple attempts. I checked voltage to the IM, it never went above 51v. The unit is getting water from the supply line. The unit needs a new IM. Im ordering th part for the return visit.; ordrng 1 W11517113 (IM assembly)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Fort Mill, SC 29708
Mitch H.
Job Details: 06/20/2023
"Checked oven and found that oven heats and behaves normally at all settings up to 350 but when set to 400 or above it will not heat. Called tech line spoke to Leon SR# 77316671877, checked voltage output on board. Found output dropping out when set above 400. He said to replace ACU and sensor. Requesting P&A for board and sensor.; rqstng P&A on 1 W11261167 (ACU), ordrng 1 W10859573 (Sensor)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Fort Mill, SC 29715
Mitch H.
Job Details: 06/20/2023
Tested and found as magnetron heats up begins making a buzzing noise. Also found blower fan very loud. Ordering magnetron and blower.; ordrng 1 W11441128 (Blower) and 1 WPW10693025 (Magnetron)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Lancaster, SC 29720
Jonathan J.
Job Details: 06/20/2023
"Complaints dishwasher not dissolving tablet tablet still sitting in the bottom. The dishwasher dishes are still dirty at the end of the cycle. tub is still dry to the bone. Have never use the dishwasher since moving into the house. House has been completely remodeled. I found water supply was turned off dishwasher. It had a 43 area code and F3 E3 error code, and fault history I cleared error codes tested operations replaced parts pre-Aidid motor subassembly tested operations found heavy Sudsing occurring in dishwasher. No additional issues found with dishwasher at this time. Heater is working perfectly fine. Dishwasher appears to have never been used. Not once underneath the filter was dry as a bone."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV03
Near Plymouth, CT 06786
Ruben C.
Job Details: 06/20/2023
Replaced top right refrigerator door cust has to call for autho if she wants freezer door replaced stud for handle will not stay in place
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Winsted, CT 06098
Ruben C.
Job Details: 06/20/2023
"Could not fully diagnose unit dryer is stack on washer unit is not draining putting helper into p/a have informed cust if not approved will have to pay 169.00 plus tax or have it down for us; rqstng P&A on 1 Helper (Helper), dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Charlotte, NC 28262
Jenn F.
Job Details: 06/20/2023
Installed new shelf.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Charlotte, NC 28278
Ryan S.
Job Details: 06/20/2023
Retuned to install part ordered. Installed new console. Ran unit to verify proper operation. Verified proper operation.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Longmeadow, MA 01106
Gary V.
Job Details: 06/20/2023
"Inspected and found high limit fuse and thermostat open, replaced with new limit and fuse and tested fine.; used 1 WP3977767 (THERMOSTAT), and 1 279816 (THERMAL KIT) from stock"
We serviced a
MAGIC CHEF REFRIGERATOR
Model HVDR1040B
Near Enfield, CT 06082
Gary V.
Job Details: 06/20/2023
"Arrived to install fan motor and it didnt fit, wrong shape and size. Will resubmit for correct part.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB02
Near Windsor Locks, CT 06096
Gary V.
Job Details: 06/20/2023
"Installed new ice maker and cycled and filled with water, please allow 24-48 hours."
We serviced a
KITCHENAID DISHWASHER
Model KUDK03ITBS3
Near Worcester, MA 01605
Angel R.
Job Details: 06/20/2023
"Ran diagnostic cycle, found debris shards of broken glass within the pump. Some was crowding the OWI sensor. Removed all that I could and cleaned screen. Left unit running an affresh cycle and asked customer to keep us posted if problem persists. Unit is otherwise working properly, all parts functioning properly.; dspstn on spec-tagged invntry: 1 WPW10780877 MOTOR/SUMP"
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Charlotte, NC 28211
Robert A.
Job Details: 06/20/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
AMANA REFRIGERATOR
Model AFI2539ERM00
Near Lancaster, SC 29720
Jonathan J.
Job Details: 06/20/2023
Complaint refrigerator is not dispensing any water even with a brand new water filter installed. I found filter. Head housing is broken. Valve on filter. Head is has broken tips. Unit will need a new filter. Housing to fully repair. Customer declined repair here today.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Charlotte, NC 28270
Jeff L.
Job Details: 06/20/2023
Found fridge not cooling in any section of unit. I heard compressor kick on and off went to back of unit and took condenser panel off and found cock roaches and mice droppings around compressor can even see where mice have been eating away at insulation. Took many pictures of droppings and bugs.. I advised customer to call whirlpool customer service. We cannot guarantee a good repair.(Call complete)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Matthews, NC 28105
Jeff L.
Job Details: 06/20/2023
Found dishwasher filling and then going to drain. The dishwasher wash motor is bad its locked up. Need to replace sump assembly for good repair. Replaced sump assembly with truck stock part W11025157 all operations were normal unit ran and checked ok.(Call complete); used 1 W11025157 (MOTOR/SUMP) from stock
We serviced a
KITCHENAID RANGE HOOD
Model KXD4636YSS5
Near Charlotte, NC 28211
Robert A.
Job Details: 06/20/2023
"I tried to install the ordered part. The screw holding the arms in place broke. The upper arm and screw will need to be replaced, Im ordering a hood control as well just in case. The return visit needs to be a 2 ct job, I need to remove the cooktop to fully access the downdraft. Im ordering the parts for the return visit.; ordrng 1 WPW10421280 (Upper arm) and 1 WPW10422765 (Upper screw) and 1 WPW10422764 (Lower screw) and 1 W11088943 (Hood control)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Charlotte, NC 28205
Robert A.
Job Details: 06/20/2023
Cx complaint that the unit is not draining. I inspected the unit to confirm the complaint. I found error codes: f9e1 f8e2 f10e2. I ran a service cycle and all components worked with no issues. The cx said the unit stops mid cycle every time. It will cancel and drain when the cancel button is pressed. Im ordering a new control board to resolve the issue.; ordrng 1 W11410066 (Control board)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Charlotte, NC 28205
Robert A.
Job Details: 06/20/2023
Cx complaint that the units element cover inside the drum appears burnt. I inspected the unit to confirm the complaint. The unit heats tumbles and has good airflow. I explained to the cx that the discoloration is normal from the high heat of the element. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Rock Hill, SC 29730
Jonathan J.
Job Details: 06/20/2023
Complaint washing machine making loud noise sounds like a rattling noise. I attempted to duplicate noise. Complaint by running a diagnostics calibration cycle. No error codes and fault history either I did fine drive belt was squealing. Replaced drive belt could not duplicate rattling noise. I suspect it was the cam Making a noise which is a normal noise per customer noise was not super Duper loud like it would be if the cam teeth were rubbing. I could not duplicate any abnormalities at this time other than drive belt slipping. No additional issues found with washing machine at this time.; used 1 WPW10006384 (BELT) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Rock Hill, SC 29730
Jonathan J.
Job Details: 06/20/2023
"Play wash machine is not agitating. The cycle will not go to completed cycle stays on wash. times out and clothes are still soaking wet at the end of the cycle. I found F8e1 no fill Long fill error code in history.only code. I checked tube to pressure dome. No issues with pressure dome or tube. Found control board issue with pressure switch not registering depth of water. I checked drain tube. Drain tube is fine. Not shoved into the hole. Too far I checked valves. no issues with valves gear case is leaking gear wheel, all overdrive belt, actuator cam Unit will need all parts. Washplate agitator can easily be removed with no issues. Im ordering a screw. No additional issues found with washing machine at this time. office to call customer when parts come in. ; ordrng 1 W10772621 (Screw) and 1 W10721967 (Clutch) and 1 W11481722 (Actuator) and 1 W11239857 (Belt) and 1 W11454741 (Gearcase) and 1 W11603810 (Control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS04
Near Agawam, MA 01001
Mike K.
Job Details: 06/20/2023
Replaced gaskets and steamed to lessen wrinkles. Advised to leave closed as long as possible to day to allow to form to door; dspstn on spec-tagged invntry: 2 W10830162 DOOR GASKET GRY
We serviced a
MAYTAG WASHER
Model MVWB850YW1
Near Middletown, CT 06457
Jeremy B.
Job Details: 06/20/2023
Installed new bearings kit. All checks ok.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 06/20/2023
I replaced wheels and tube assembly I tested operation no additional issues found with dishwasher at this time no leaks. No damage
We serviced a
JENN-AIR WALL OVEN
Model JJW2430DS01
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 06/20/2023
Complaint f2e1 oven is unusable. I found entire left side of touchscreen has failed power button side. Unit will need a new user interface to repair. I did find breakers were tripped as well causing the F9E0 error code unit is on a 20 amp breaker. Only should be on a minimum of a 30 amp. customer declined repair today. Hass to discuss with her husband moving forward.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM0
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 06/20/2023
I replaced all previously ordered parts tested operations are verified. There are no leaks occurring in dishwasher from anywhere before departure height. No additional issues found door is now closing properly. Found diverter was originally leaking as well. Prior before motor. Sump was replaced. Diverter was a slow leak.
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near West Hartford, CT 06117
Chuck M.
Job Details: 06/20/2023
Customer complaint is that washer leaks and they heard a bang previously but not sure where it came from. Had customers start a load of wash on normal cycle. Observed entire cycle and washer did not leak.
We serviced a
WHIRLPOOL OVEN
Model KGRS505XSS05
Near East Hartford, CT 06108
Chuck M.
Job Details: 06/20/2023
Customer complaint is that oven was not heating. Tested igniter and it was not drawing amps. Replaced igniter and tested. Showed customer it works. ; used 1 12400035 (IGNITOR FLAT) from stock
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Charlotte, NC 28277
Jeff L.
Job Details: 06/20/2023
"Replaced cooling fan motor part # W11245567 checked all mechanical components, ran unit thru test mode all checked good. Then I pre heated oven to 350 degrees to check operation of fans. Customer listened to sound of oven and said it was 100 percent better. Unit ran and checked ok(Call complete)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW3
Near East Hampton, CT 06424
Jeremy B.
Job Details: 06/20/2023
"Washer not spinning out properly. Found off. Alan e load and washer wobbles. Adjusted legs so washer secure and level. Ran automatic test, calibration, and then drain and spin. All checks ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Canterbury, CT 06331
Jeremy B.
Job Details: 06/20/2023
Fresh food module not working. Needs new. ; rqstng P&A on 1 W11527432 (Led module)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Brooklyn, CT 06234
Jeremy B.
Job Details: 06/20/2023
Icemaker not working and large amount of ice build up on evaporator. Wires broken at bottom of door. Needs new freezer door.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Brooklyn, CT 06234
Jeremy B.
Job Details: 06/20/2023
Installed new compressor pulled vacuum then recharged. Please allow 24hrs for temps to stabilize. ; dspstn on spec-tagged invntry: 1 WPW10507886 COMPRESSOR
We serviced a
WHIRLPOOL DISHWASHER
Model n/a
Near West Springfield, MA 01089
Martino S.
Job Details: 06/20/2023
"Check unit operation for draining water drains slowly, remove drain hose clamp connected to disposal and ran drain cycle again and water drains out completely. Clean out drain port on disposal then connect drain hose adjust hose to elevated level and check unit draining completely."