We serviced a
LG REFRIGERATOR
Model LFX31925ST/00
Near Watertown, CT 06795
Jimmy R.
Job Details:
02/14/2024
"Checked over unit and found both sections warm and not cooling found fridge blowing warm air, placed unit into a diagnostics cycle and checked compressor found compressor drawing .05 amps and not pulling any heat from condenser, placed unit into a diagnostics cycle and 3 way valve is activating but not pumping any Freon threw system unit had a potential leak. Used uv light and noticed oil in drip pan checked condenser and connections are super corroded but looked to be sealing checked over all other connections and could not see any leak the leak could be in cabinet. Advised customer on issue advised condenser should be replaced due to corrosion and finding the leak may be hard, advised parts are also not in stock and not available to get customer will replace fridge"
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW0
Near New Hartford, CT 06057
Mike K.
Job Details:
02/14/2024
"Cs failing to wash again, shuts down in rinse cycle. Valve filter clear getting no water out of supply line, verified supply good at wall. Bad hose. Quoted for hose replacement, accepted. Replaced hoses and verified operation. Recalibrated and ran self test fine. Reloaded unit with load of towels and ran rinse and spin. Went through fill and into agitate fine. ; used 1 TJ725SSFFP (S/S HOSE KIT 5'($99 INSTALL)) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Blacksburg, SC 29702
Mitch H.
Job Details:
02/14/2024
Tested and ran diagnostics. Found F8E1 long fill error and F1E1 control error. Could not get washer to start cycle. Requesting P&A for control and valve. Checked part availability and scheduled return for 2/19 AM ; rqstng P&A on 1 W11127357 (Inlet valve) and 1 W11116592 (Control)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Windsor, CT 06095
Gary V.
Job Details:
02/14/2024
"Inspected and found drive motor broken, will order and return. Part under 10 year warranty.; ordrng 1 W11283592 (Drive motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHT08
Near Windsor, CT 06095
Gary V.
Job Details:
02/14/2024
"Inspected and found tiny ice cube production, ice maker feed tube pinched, causing low water flow to ice maker, adjusted and tightened feed line, tested fine."
We serviced a
SAMSUNG DRYER
Model DV328AEW/XAA
Near Suffield, CT 06078
Gary V.
Job Details:
02/14/2024
"Installed parts listed and cycled, tested fine.; dspstn on spec-tagged invntry: 1 6602-001655 BELT and 1 DC93-00634A IDLER PULLEY"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Belchertown, MA 01007
Chris B.
Job Details:
02/14/2024
Complaint that the ice maker is not working properly. Found bad water filter and mentioned to the customer to replace it for proper function of the IM. Ran two ice maker test one with the filter on and has a very low flow and without filter running properly.
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Ware, MA 01082
Chris B.
Job Details:
02/14/2024
Complaint that the unit is not cycling through correctly. Unit jumps from sensing to done. Found no error codes present. Ran a diagnostic cycle twice and ran quick and normal wash and ran with no issues. Did a hard reset. All testings done tested properly. Found no issues with the washer. Collected trip fee
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Spencer, MA 01562
Chris B.
Job Details:
02/14/2024
Replaced all parts and washer running normal. Ran a quick diagnostic cycle and and drain and spin cycle and all tested normal.
We serviced a
MAYTAG MICROWAVE
Model MVWP575GW0
Near Spencer, MA 01562
Chris B.
Job Details:
02/14/2024
Complaint that the unit is not cycling through correctly. Found stripped hub spindle and gear. Will order parts for a return visit.; ordrng 1 W11454738 (Gear Case) and 1 W10721967 (Splutch) and 1 W11213879 (Belt) and 1 W11212745 (Actuator) and 1 W10324651 (Hub) and 1 2xFrameJob (2x Frame Job) and 2 W10772621 (Screw)s
We serviced a
WHIRLPOOL DRYER
Model WGD5100HW0
Near West Hartford, CT 06107
Amanda R.
Job Details:
02/14/2024
Making squealing noise replaced parts with dryer kit ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near East Hartford, CT 06118
Amanda R.
Job Details:
02/14/2024
Using crushed ice majority ice bin clogged with ice showed customer how to remove and unjam tested dispensing normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near East Hartford, CT 06108
Amanda R.
Job Details:
02/14/2024
Complaint since purchased has heard noise like moaning explained its the gases in the tubing and cabinet permanent gum certain tubing on evaporator
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near South Windsor, CT 06074
Amanda R.
Job Details:
02/14/2024
Complaint when filling its making loud banging noise in pipes explained it is air hammering recommended getting kit for it
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Manchester, CT 06040
Amanda R.
Job Details:
02/14/2024
Complaint after Jeremy Replaced controls it still is randomly making the tone at user interface when you plug unit in and it powers on outlet is a surge suppressor recommenced replacing it to isolate issue ice maker was turned off since January turned on now making slow ice
We serviced a
WHIRLPOOL DRYER
Model WED8500BW0
Near Manchester, CT 06040
Amanda R.
Job Details:
02/14/2024
F4e3 f4e4 f4e1 complaint that taking longer checked errors recommended getting venting cleaned ; rqstng P&A on 1 WPW10532428 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Bolton, CT 06043
Amanda R.
Job Details:
02/14/2024
Complaint bad odor at the end of cycle uses afresh three times in a row basket is peeling off leaving white residue ; ordrng 1 W11178227 (Basket)
We serviced a
MAYTAG RANGE
Model MER8800FZ3
Near Torrington, CT 06790
Mike K.
Job Details:
02/14/2024
"Oven not getting to temp, element is burned out. Quoted for labor, part covered by 10yr wp warranty on element. Accepted. Replaced heating element and tested on bake cycle, verified operation.; used 1 W10779716 (ELEMENT) from stock"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Farmington, CT 06085
Mike K.
Job Details:
02/14/2024
"Unit is under 1yr wp warranty per service bench. But not starting. 240 vac at terminal block, thermal fuse checks good, door switch good. Found knob is cracked and not turning timer. Office said to have cs call whirlpool for replacement knob. Part # W11708423"
We serviced a
WHIRLPOOL OVEN
Model KEBS209ESS00
Near Somers, CT 06071
Gary V.
Job Details:
02/14/2024
"Arrived and customer was not available, said time frame was supposed to be 12-5. He will call office to reschedule.; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Springfield, MA 01108
Roger R.
Job Details:
02/14/2024
Found lid latch broken. Replace with new part. Unit locking properly now. Also noticed drain hose was a universal fit that was loose and could possibly come off. Noticed unit has no leveling leg and wobbly. Recommend calling Rent A Center to have them install a new drain hose and leveling legs. ; used 1 W11457841 (STRIKE) from stock
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ5
Near Huntersville, NC 28078
Robert A.
Job Details:
02/13/2024
"Cx complaint that the cooktop grate has cracked and the RF burner head and orifice holder is warped. I inspected the unit to confirm the complaint. The RF burner head, orifice and grates need to be replaced. The unit is within 30 days of ownership, so it is covered. Im ordering the grates and burner head for the return visit.; ordrng 1 W11548766 (Grate kit) and 1 W11245289 (RF burner head) and 1 W11672515 (RF orifice holder)"
We serviced a
AMANA RANGE
Model ACR4303MFB7
Near Charlotte, NC 28214
Jeff L.
Job Details:
02/13/2024
Was at job after 5 so please call customer to reschedule. Found the front 2 terminal blocks bad and tips of burners damaged need to replace 4 partsQty (2) 814399W11396792W11396790; ordrng 2 814399 (Terminal blocks)s and 1 W11396792 (Burner) and 1 W11396790 (Burner)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Charlotte, NC 28214
Jeff L.
Job Details:
02/13/2024
Please see pics the bottom corner of inner door is damaged and bent cannot install bottom seal correctly and there is the potential for water leak needs new inner door office please call customer to reschedulePart#W11559689; ordrng 1 w11559689 (Inner door)
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Gastonia, NC 28054
Ryan S.
Job Details:
02/13/2024
"Returned to install valve. Installed valve. Ran unit checked for leaks, verified proper Operation of unit. ; dspstn on spec-tagged invntry: 1 W10648041 VALVE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Charlotte, NC 28214
Jeff L.
Job Details:
02/13/2024
"Customer was unhappy with the door the material had defective material. So I took the new door back off and put original back on, customer said he wasnt waiting on another door. This call is complete"
We serviced a
GE WASHER
Model GTW335ASN0WW
Near Lancaster, SC 29720
Jonathan J.
Job Details:
02/13/2024
"I replaced all previously ordered parts. I tested operations. No add additional issues found no abnormal noises ran a psych quick wash cycle spun out laundry, with no further issues found"
We serviced a
WHIRLPOOL WASHER
Model WFW9500TC01
Near Charlotte, NC 28208
Jeff L.
Job Details:
02/13/2024
The unit needs a new complete dispenser assembly and control which both are NLA. At this time ticket needs to be turned over to extended warranty company; rqstng P&A on 1 W10180779 (Control panel) and 1 W10157886 (Dispenser assembly)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Charlotte, NC 28216
Jeff L.
Job Details:
02/13/2024
Customer complaint that the unit was out of balance I immediately noticed I was severely unleveled I adjusted feet to level the machine. I checked unit for fault codes there were none and I put the unit into drain/spin mode and the unit ran normal. I advised customer to keep unit level and to make sure feet dont get caught between tile and grout. Unit ran and checked ok
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Gastonia, NC 28056
Ryan S.
Job Details:
02/13/2024
"Returned to install new sump, installed sump leak checked and verified proper operation. ; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR"
We serviced a
MAYTAG WASGER
Model MVW6500MBK0
Near Belmont, NC 28012
Ryan S.
Job Details:
02/13/2024
"Returned to install pump and harness. Installed parts and reassembled unit, ran service diagnostic and all funtions working as designed. ; dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Huntersville, NC 28078
Robert A.
Job Details:
02/13/2024
Cx complaint that the unit is leaking water. I inspected the unit to confirm the complaint. I found the leak coming from the sump seal. I replaced the sump motor assembly and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS2
Near Lancaster, SC 29720
Jonathan J.
Job Details:
02/13/2024
"Our replaced all previously ordered parts I tested operations no additional issues found no water leaking during testing all spray arms are functioning properly upon departure.; dspstn on spec-tagged invntry: 1 W10648041 VALVE 1 W10703867 HEATER , and 1 WPW10531320 DRAIN PUMP"
We serviced a
WHIRLPOOL RANGE
Model AER6303MMS0
Near Lancaster, SC 29720
Jonathan J.
Job Details:
02/13/2024
Replace main control I replaced bake element. I tested operations of entire unit. No additional issues found with oven at this time. Everything is working as it should.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC1
Near Lancaster, SC 29720
Jonathan J.
Job Details:
02/13/2024
Complaint user interface will not turn on. At all. I found after entering diagnostics menu use your interface start working. Power button is working very very intermittently light would not turn on on power button. Diagnostics menu power button would not function and diagnostics menu either all other buttons are working fine. I am ordering a user interface only issue. Found unit went through diagnostics test cycle 12 with no further issues. user interface is on back order Office to call customer when part comes in.; ordrng 1 W11603844 (Ui)
We serviced a
KITCHENAID RANGE
Model KFGG500ESS6
Near Lancaster, SC 29720
Jonathan J.
Job Details:
02/13/2024
"Complaint, front right burner will not ignite Igniter was bent. I readjusted igniter, tested operations. All elements are igniting properly bake is also igniting and so is broil element. No additional issues found with oven today or cooktop today."
We serviced a
KITCHENAID OVEN
Model KDRS467VSS04
Near Lancaster, SC 29720
Jonathan J.
Job Details:
02/13/2024
"Complaint whenever bake cycle is pressed the fan makes a horrendous, grinding, rattling noise. The door will not stay closed falls immediately when trying to open is very heavy touchscreen randomly in the day or night. Will start displaying an F2E one error code. I found F2 1 error code in diagnostics history Unit will need control and touch membrane and fan motor assembly and door hinges to fix no additional issues found with oven today ; ordrng 1 WPW10298119 (Control) and 1 WPW10116104 (Switch membrane) and 1 W10919247 (Hinge) and 1 W10877227 (Hinge) and 1 WPW10245511 (Fan assembly)"
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS09
Near Charlotte, NC 28216
Jeff L.
Job Details:
02/13/2024
"Found bad door switch i replaced it and when I took noise filter board out of bag and tested the fuse before installing noise filter the fuse had no continuity so part is defective did not have another fuse on truck will reorder. RexScheduled customer for 2-16-24 amPart#W10422269; dspstn on spec-tagged invntry: 1 4392027 SWITCH,MICRO"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Charlotte, NC 28216
Jeff L.
Job Details:
02/13/2024
"SR#7738460124ButchNever had heat found no vol age coming over to heater I changed motor thinking the centrifugal switch was bad(I did make sure all terminals were secure in the harness and they were, spoke with tech support he had me to bypass ran and white on timer and then the start button would. It work and the only time the timer would run is when engaging the start switch l spoke with Randy and we agreed to order harness and new start switch. Going to order new timer just in case it was damaged. Customer rescheduled for 2-16-24 amPart#WPW10446920Part#WPW10436303Part#W10450289; ordrng 1 WPW10446920 (Start switch) and 1 WPW10436303 (Timer) and 1 W10450289 (Harness), dspstn on spec-tagged invntry: 1 WP3977767 THERMOSTAT"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Mount Holly, NC 28120
Ryan S.
Job Details:
02/13/2024
"Customer complained unit getting off balance and walking. Ran service mode, no error codes present. Ran unit on high speed spin unit went into spin mode properly. Ran unit will towels to test unit with load . Unit started to get off balance, paused unit and rearranged clothes so that unit wasnt off balance, showed customer that . Unpaused unit and started again, unit went through high speed spin without getting off balance. Informed customer issue is with loading and to reference owners Manuel for proper loading procedures. Unit is working as designed. Called tech line to document. Sr#7738463453. Tech line agreed unit working as designed."
We serviced a
WHIRLPOOL OVEN
Model WEG750H0HZ5
Near Huntersville, NC 28078
Robert A.
Job Details:
02/13/2024
Cx complaint that the unit is resetting on its own while cooking occasionally. I inspected the unit to confirm the complaint. I found no error codes and the oven functions work fine while I was in the home. The unit needs a new control board and UI panel to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11339755 (UI panel) and 1 W11620582 (Control board)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Lincolnton, NC 28092
Ryan S.
Job Details:
02/13/2024
"Customer complained unit not working , ran service diagnostic found lid lock just clicking. Found lid lock broken. Ordering new lid lock scheduled return call for 2-19-24 am.; ordrng 1 W11513248 (Lid lock)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Lincolnton, NC 28092
Ryan S.
Job Details:
02/13/2024
"Customer complained unit wont lock,found lid lock defective. Replaced lid lock. Found wires to drain pump were ripped off. Temporarily fixed wires to drain pump harness but drain pump is just constantly running. Control board has been shorted out when wires to drain pump were ripped off. Ordering drain pump, harness and control board. Scheduled return call for 2-19-24 am ; ordrng 1 W11626074 (Control) and 1 W11399437 (Drain pump) and 1 W11643701 (Harness), dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS23
Near Davidson, NC 28036
Robert A.
Job Details:
02/13/2024
"Cx complaint that the unit oven does not preheat and flashes an error code: f8e1. I confirmed the complaint and found the error code. I ran a manual test for the fan, it does not move at all on low or high speed. The unit needs a new fan to resolve the issue. Im ordering the part for the return visit. I scheduled the appt for 2/19 after 10am.; ordrng 1 W11598119 (Blower fan)"
We serviced a
KITCHENAID RANGE
Model KFGC558JSS05
Near Cornelius, NC 28031
Ryan S.
Job Details:
02/13/2024
"Customer complained unit large right side oven not working all other functions working. No error codes stored. Pulled unit out and checked all connections, all connections are in correct place. Ran bake and found power not going to ignitor. Found wire in yellow connector moles was not seated in moles connector properly, moles connector was secured to board but wire in moles wasnt fixed molex and ran bake 350? unit preheated. Verified proper operation of the unit."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Mooresville, NC 28115
Robert A.
Job Details:
02/13/2024
Cx complaint that the unit is not finishing cycles.I inspected the unit to confirm the complaint. I found error codes: f9e1 f8e1 f5e4 f0e2. I removed the front panel and found the drain pump connector was loose. I secured the drain pump connector and tested the unit for the cx. The unit is working as designed. I left the part with the cx. ; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Mooresville, NC 28117
Robert A.
Job Details:
02/13/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL OVEN
Model KODE300ESS05
Near Huntersville, NC 28078
Robert A.
Job Details:
02/13/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID RANGE
Model KFGC558JSS05
Near Cornelius, NC 28031
Robert A.
Job Details:
02/13/2024
RS has the notes. I was a helper.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Rock Hill, SC 29730
Jonathan J.
Job Details:
02/13/2024
Replaced all previously ordered parts verified water fill is operating properly tub is feeling fine and everything is working as it should be. No water leaking from any locations. At this time. No additional issues found.; dspstn on spec-tagged invntry: 1 W11460946 MOTOR/SUMP
We serviced a
WHIRLPOOL KITCHEN
Model WDT730PAHZ0
Near Mooresville, NC 28115
Robert A.
Job Details:
02/09/2024
Cx complaint that the units upper rack is not sliding in and out. I inspected the unit to confirm the complaint. I found the rack adjuster on the left side has separated and needs to be replaced. The unit needs new upper rack adjusters to resolve the issue. My TS says I have 1 but its not on my van. Im ordering the part for the return visit.; used 1 W10712395 (ADJUSTER) from stock
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Charlotte, NC 28214
Jeff L.
Job Details:
02/09/2024
Found cam and actuator bad from previous repair replaced both parts tested unit in regular normal wash; used 1 W10721967 (Cam) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Somers, CT 06071
Chris B.
Job Details:
02/09/2024
Complaint that the unit is not making ice. Found bad container and door seals on the fresh food section. Ran IM and it didnt do a full cycle and locked midway. Customer was complaining that he wanted the refrigerator to be working today and needed ice now. Explained to the customer that having to get approval for parts and labor through the insurance will need to have the parts approved first. Customer wasnt happy at all.; rqstng P&A on 1 W10882923 (Ice Maker Kit) and 1 W11185686 (Ice Bin) and 2 W10830274 (Door Gasket)s
We serviced a
WHIRLPOOL WALL OVEN
Model WOS31ES0JS01
Near East Longmeadow, MA 01028
Roger R.
Job Details:
02/09/2024
Installed new thermal fuse at oven control. All checks ok
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Springfield, MA 01103
Roger R.
Job Details:
02/09/2024
Gained access to unit 403 to service washer. Removed and replaced main control board as unit was not responding properly and only trying to drain while empty. Tested unit it and all functions normal again.
We serviced a
AMANA WASHER
Model WTW4816FW3
Near East Hampton, CT 06424
Chris B.
Job Details:
02/09/2024
Complaint that the unit is leaking water from the bottom. Found aftermarket drain hose leaking. Customer will have the part replaced. Customer had an extended hose installed and will look into replacing it. Washer working normal.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Cromwell, CT 06416
Jeremy B.
Job Details:
02/09/2024
Installed new gearcase ran calibration then self test all checks ok. ; dspstn on spec-tagged invntry: 1 W11393685 GEARCASE
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Coventry, CT 06238
Amanda R.
Job Details:
02/09/2024
Belt fell off unit reattached tested operation normal
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW1
Near West Hartford, CT 06110
Amanda R.
Job Details:
02/09/2024
Not starting slider broken replaced slider tested starting normally ; used 1 W10006484 () from stock
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Springfield, MA 01108
Roger R.
Job Details:
02/09/2024
Found door hinge area bent. Adjusted hinge area and door closes properly. All okay
We serviced a
KITCHENAID OVEN
Model KFED500EBS05
Near Middletown, CT 06457
Jeremy B.
Job Details:
02/09/2024
Installed new control and upper sensor. Preheated to 350 all checks ok.
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS10
Near Belmont, NC 28012
Ryan S.
Job Details:
02/09/2024
"Customer complained of noise when running unit. Foudn noise associated with turntable motor. Ordering new turntable motor and ring, scheduled return call for 2-19-24pm customer will be out of town next week. ; ordrng 1 W10642989 (Motor) and 1 W11252182 (Ring)"
We serviced a
WHIRLPOOL OVEN
Model WFG525S0HZ0
Near Charlotte, NC 28269
Jeff L.
Job Details:
02/09/2024
Collect payment
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Springfield, MA 01107
Roger R.
Job Details:
02/09/2024
Checked unit and found error code for no fill/long fill F8E1. Otherwise all okay. Hot water turned off at wall. RECOMMEND USING TAP COLD WASH TEMPERATURE.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Ludlow, MA 01056
Roger R.
Job Details:
02/09/2024
Unit getting stuck at spin cycle 12 minutes. Unit spins properly in test mode. Main control was recently replaced will order new board again and return to install. ; ordrng 1 W11419171 (CNTRL-ELEC)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Fort Mill, SC 29707
Mitch H.
Job Details:
02/09/2024
"Removed and replaced lower rack wheels and installed tine clips. Adjusted feet and leveled dishwasher. Ran test cycle, completed properly. Started unit in normal wash, filled and operating properly. Canceled cycle, drain pump operating properly."
We serviced a
WHIRLPOOL DRYER
Model WED9200SQ0
Near West Hartford, CT 06119
Amanda R.
Job Details:
02/09/2024
Belt broken replaced belt tested operation normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Middletown, CT 06457
Jeremy B.
Job Details:
02/09/2024
Not making ice. Found proper temps. Ran diagnostics found E5(timed ice making) ran cycle and fill test and each passed. Replaced icemaker please allow 24 hrs for temps to stabilize. ; used 1 W11658802 (ICE MAKER) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Charlotte, NC 28262
Jeff L.
Job Details:
02/09/2024
replace part ordered unit ran and checked ok no leaksCall complete; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC
We serviced a
WHIRLPOOL WALL OVEN
Model RMC305PVB01
Near Charlotte, NC 28210
Mitch H.
Job Details:
02/09/2024
"Tested and found all components operating properly. Tested oven set at 350 found that calibration was off, running hot. Calibrated control, retested at a 400, now cycling much closer to set temperature. Collected for service call on cc."
We serviced a
KITCHENAID RANGE
Model KFGC506JSS05
Near Charlotte, NC 28210
Mitch H.
Job Details:
02/09/2024
Checked and tested burners. Adjusted burner heads per service pointer W11643965. Burners now igniting quickly and properly. No other issues found. Left parts with customer.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS11
Near Avon, CT 06001
Chuck M.
Job Details:
02/09/2024
Customer complaint is that dispenser was not dispensing water. Found water line kinked. Corrected and tested. Showed customer it works.
We serviced a
MAYTAG RANGE
Model MES8800FZ5
Near Farmington, CT 06085
Chuck M.
Job Details:
02/09/2024
Replaced cooktop and showed customer it works.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Bristol, CT 06010
Chuck M.
Job Details:
02/09/2024
Customer complaint is that washer agitator cap kept coming off during cycle and now it is cracked. Took pic. Ordered cap P&A. ; rqstng P&A on 1 W11611671 (Agitator Cap)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Plainville, CT 06062
Chuck M.
Job Details:
02/09/2024
Customer complaint is that washer was leaking. Inspected and found a sock in tub ring at fabric softener dispenser. Removed and tested. Washer checked ok.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFID2426TS4A
Near Northampton, MA 01062
Mike K.
Job Details:
02/09/2024
"Wash, clean, sanitize lights blinking, cs says he reset at breaker and same. No response any buttons.Disconnected/reconnected at junction box and started cycle as normal.Unit will not go into diagnostics. Flashing lights not listed as an error state. Heater measures 15ohms and measuring 7vac during cycle, but do not know at what point heater should kick on during cycle and not going into diagnostics is a failure. Voltage did change while monitoring, sometimes 10v sometimes 5, switching when other motors /valves running. Eventually did see it kick on at 120v.Ordering u/i and control; rqstng P&A on 1 A11147301 (Control) and 1 5304518467 (Switch board)"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Amherst, MA 01002
Mike K.
Job Details:
02/09/2024
"Unit is under 1yr wp warranty per service bench. Intermittently stopping 5/10 minutes into cycle. Tested in normal with damp napkin in sensor , ran over 15 minutes with no issue. Explained how sensor works, that timed dry may be needed for small loads. Tested fine."
We serviced a
LG REFRIGERATOR
Model LFX31925ST/00
Near Northampton, MA 01060
Mike K.
Job Details:
02/09/2024
Replaced evap fan motor and steamed clear evaporator. Verified evap motor is blowing. Error no longer on display
We serviced a
LG DRYER
Model DLEX2501W
Near Southampton, MA 01073
Mike K.
Job Details:
02/09/2024
"Replaced two front support rollers that were not turning, was able to clean one and put on rear and running smoother. Unit still makes some noise, older unit, but belt and pulley are good and tumbling properly.; used 1 NCI supports (Support rollers) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Wolcott, CT 06716
Jimmy R.
Job Details:
02/09/2024
"Checked over washer and found unit would not start it would go right to done never filling or sensing, checked errors and found F7e1 tachometer missing or wrong signal. Ran a diagnostics cycle and found actuator would not advance, replaced faulty actuator and unit recalibrated and is now washing and working to specs ; used 1 W10913953 (Actuator) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Charlotte, NC 28209
Ryan S.
Job Details:
02/09/2024
"Retuned to call and checked pressures, pressures normalise in ref section but then low side goes into deep vaccum. Too off cap tube on ref side evap to make sure no clog at braze point. Re brazed and found evap not clogged. Went to replace 3 way valve body. (Previous call unit started cooling at stopped. Found filter dryer clogged. Charged unit after installing new filter dryer and charged system, unit started cooling again and stopped again, ordered 3 way valve body thinking clog in 3way valve.) went to change 3 way valve and when moving filter dryer heard Freon escape from clog in 2nd new filter dryer. Took off shrader valve and found black suit like substance on filter dryer shrader valve. Called Randy he said its from old compressor burning something. Its whats causing unit to to clog filter driers. Called techline techline sending into review. Due to unit being contaminated . Sr#7738442231 someone will contact the customer in the near future."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Mount Holly, NC 28120
Ryan S.
Job Details:
02/09/2024
"Customer complained of long dry times, found exhaust was smashed. Dryer was also on a wood pedestal informed customer she will need to buy new exhaust system to fix issue. Unit is in a closet and when pushed back it smashes vent casing airflow to not flow properly causing long dry times. Verified proper operation when unit isnt. Hooke duo to exhaust."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Mount Holly, NC 28120
Ryan S.
Job Details:
02/09/2024
"Customer said she washed a dog bed and it slung water everything. Informed customer she cant was a dog bed in this unit. It will get off balance and water will splash over edge. Ran component activation and all functions working properly and unit spinning properly. Ran quick wash and unit didnt leak or show signs of getting off balance. Verified proper operation. Called techline to document. Techline agreed, cant wash dog bed due to unit getting off balance. Sr#7738438887"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Mount Holly, NC 28120
Ryan S.
Job Details:
02/09/2024
"Customer complained of grinding noise from, turntable. Ran unit heard a slight noise once. Replaced turntable motor from pre id ts. Ran unit for 3 min no noise, unit working as designed. Verified proper operation."
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Indian Trail, NC 28079
Jonathan J.
Job Details:
02/09/2024
"Complaints. Not filling with water wont spin. Agitate wont do anything turn itself off. F7e5 only error code in fault history I found that the gear cases has leaked all of its oil all over the floor, and its actively leaking water as well onto the floor found water inlet valve is making a loud, humming noise both hot and cold solenoids barely a trickle I found clutch keeps clicking when power is supplied to washing machine unit will also need a main control board as well as a gear case I attempted to remove wash plate will have to break wash plate to remove motor is completely rusted due to water. Leaking onto motor winding unit will need all components related to the lower end gearcase to fix. as well. No additional issues found with washing machine at this time. Parts are on back order Office will have to call customer when all parts come in. ; ordrng 8 W11027980 (Screw)s and 1 W10915701 (Rotor) and 1 W10754448 (Clutch) and 1 W10915700 (Stator) and 1 W10909670 (Spanner nut) and 1 W10734521 (Slider) and 1 W10752283 (Washplate) and 1 W11393685 (Gearcase) and 1 W10752187 (Screw) and 1 W11165546 (Valve) and 1 W11401712 (Control)"
We serviced a
KITCHENAID RANGE
Model KCGC506JSS00
Near Indian Trail, NC 28079
Jonathan J.
Job Details:
02/09/2024
"Complaint, flame is too high. Cannot get to go low. I found orifices are for natural gas on machine and need to be changed out because customers on propane. Customer to contact gas company to have all orifices changed. No issues found with cooktop other than that."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near Walpole, MA 02081
Aimee Z.
Job Details:
02/09/2024
Installed new water valve tested no waterTo the water line off no water The ball valve is stuck closed.Put back on the SS hose Advised customer to have the shut looked at by plumber.Also have plumber check for leaks After test water line; dspstn on spec-tagged invntry: 1 W11434044 VALVE-INLT
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Shrewsbury, MA 01545
Aimee Z.
Job Details:
02/09/2024
"Found the bolt to the stator off, re installed Needs new slider and suspension rods ; ordrng 1 W10734521 (Slider) and 1 W11400156 (Suspension rods)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Shrewsbury, MA 01545
Aimee Z.
Job Details:
02/09/2024
Installed Contrl and wash pumpCouldnt properly test Cust needs to have re intalled Water comes through floor and wasnt long enough.Connected to power and heard diverta valve and then water valve buzzing Wash pump working and tested the drain.Cust having re installed CompleteLeft the touch pad locked until re installed
We serviced a
WHIRLPOOL WASHER
Model WFW87HEDW0
Near Meriden, CT 06450
Jeremy B.
Job Details:
02/09/2024
Customers complaint is washer not draining. Arrived and found door locked with load inside. Was able to enter diag and open door. Found F8E1(long/no fill) found water supply off. Turned in and ran automatic test then started a heavy duty cycle and all checks ok.
We serviced a
KITCHENAID RANGE
Model KOCE500ESS23
Near Rocky Hill, CT 06067
Jeremy B.
Job Details:
02/09/2024
Customers complaint is the finish is coming off blue porcelain. Was able to use a scrubber and remove stains. All checks ok. ; O-emld tckt
We serviced a
JENN-AIR DISHWASHER
Model JDB9800CWP2
Near Weddington, NC 28104
Jonathan J.
Job Details:
02/09/2024
Complaint dishwasher door falls will not stay open by itself. Door is very heavy. I found pulley on left hinge had broken. I replaced both police and both rope. Assemblies tested operations of door. No additional issues found everything is working just fine as of right now.; dspstn on spec-tagged invntry: 1 8194001 DOOR LINK KIT
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Monroe, NC 28110
Jonathan J.
Job Details:
02/09/2024
"F0e2 over suds condition detected f0e3 over loaded condition detected f0e5 out of balance load detected f8e1 no fill long fill error code. I found inlet. Water valve is humming extremely loud. I suspect valve solenoid. Both hot and cold. Are cutting out in the middle of a cycle causing F8 E1 error code to display. No Longville area code. I checked drain hose. No issues with drain. I checked all other issues. Highly advised customer seriously cut back on soap usage, just filling the tub with no soap added was creating heavy siding advice customer to run a clean washer cycle multiple times as well. No additional issues found with washing machine today."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Webster, MA 01570
Chris B.
Job Details:
02/09/2024
"Complaint that the ice maker is not cycling ice correctly and doesnt dispense ice at times. Found ice buildup in the shoot and all clumped up. Found door flapper not holding good seal and warm air melting the ice cubes. Will order new shoot.; ordrng 1 W11572058 (Ice Door Shoot), dspstn on spec-tagged invntry: 1 WPW10341329 VALVE"
We serviced a
JENN-AIR RANGE
Model JJW2430DP03
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
02/09/2024
Installed new panel programmed and tested all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ
Near Monroe, NC 28110
Jonathan J.
Job Details:
02/09/2024
"I replaced led kit all leds, all leds are now working perfectly with no further issues reported by customer with refrigerator at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Brimfield, MA 01010
Roger R.
Job Details:
02/09/2024
Assist only. See CB ticket for same appointment compressor okay not needed; dspstn on spec-tagged invntry: 1 876765 TUBING KIT and 1 WPW10507886 COMPRESSOR
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near New Britain, CT 06052
Chuck M.
Job Details:
02/09/2024
Customer complaint is that freezer door was opening easily and there was frost in bottom left corner. Found door closed tightly and no frost. Unit is packed with food on all shelves. Bottom shelf and basket has no circulation due to packed food. Gasket Checked ok. Advised customer to rearrange food for better circulation.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2 HUB
Near West Hartford, CT 06107
Chuck M.
Job Details:
02/09/2024
Installed wash motor and tested. Dishwasher is working properly. Showed customer it works.
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM10
Near Hartford, CT 06106
Chuck M.
Job Details:
02/09/2024
Replaced freezer and refrigerator doors. Corrected gasket with blow dryer. Checked ok.