We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRT311FZDB02
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
04/28/2025
"Our placed all previously ordered parts, tested operations no further issues found at this time with appliance; dspstn on spec-tagged invntry: 1 WP2315539 EVAP MOTOR"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM1
Near Monroe, North Carolina 28110
Jonathan J.
Job Details:
04/28/2025
"Replaced all previously ordered parts, tested operations no further issues found everything working properly now"
We serviced a
WHIRLPOOL WASHER TL
Model WTW4957PW0
Near Monroe, North Carolina 28110
Jonathan J.
Job Details:
04/28/2025
Complaint unit will start out filling with water perfectly fine and then slowly stop and turn to a trickle clothing not washing properly. I found solenoid is excessively hot. Was able to diagnose and duplicate issue. I replaced water inlet valve no further issues found. ; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRF555SDFZ18
Near Wingate, North Carolina 28174
Jonathan J.
Job Details:
04/28/2025
"Complaint freezer keeps freezing up frosting. Light will not come on door is incredibly hard to open and close. Top basket moves all over the place. I found top basket was not secured on the left and right side of the rails properly I found slider rails allow the door to open and close Are extremely hard to open and left side. One is slightly seized, preventing it from closing properly. Ordering slider rails comes as a kit will need to drill rivet and install.; ordrng 1 W11658402 (Rails) and 1 Rivetgun (Rivet gun)"
We serviced a
MAYTAG DRYER
Model MED6630HW1
Near Monroe, North Carolina 28112
Jonathan J.
Job Details:
04/28/2025
Complete dryer is. I found an element has failed. I found venting restriction as well. No further issues found after replacing heating element dryer is now functioning. Properly; used 1 WP3387747 (ELEMENT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRF767SDHZ00
Near Monroe, North Carolina 28112
Jonathan J.
Job Details:
04/28/2025
Reform door gasket door ceiling properly now no longer warped. No further issues reported at this time with refrigerator.
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRF767SDHZ04
Near Fort Mill, South Carolina 29715
Clinton
Job Details:
04/28/2025
Ordered damper motor for noise set up for. Customer after they return from vacation ; ordrng 1 WPW10479155 (Damper)
We serviced a
MAYTAG WASHER TL
Model MVW6230HW1
Near Fort Mill, South Carolina 29715
Clinton
Job Details:
04/28/2025
The model and serial number didnt match also I impacted the. In ticket can go back tot they original one. But they will need to call have information fixed with whirlpool for authorization to apply. Unit need control tho possible drain pump as well.
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ10
Near Pineville, North Carolina 28134
Clinton
Job Details:
04/28/2025
Customer refused to pay the trip charge or for parts and labor and the bulb is blown and not coverd under warranty the office as all ready inform him of the trip charge prior to my arrival
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS2
Near Charlotte, North Carolina 28211
Clinton
Job Details:
04/28/2025
Unit has multiple error vent wax motor and sump assembly errors and additional the junction box cover is missing ordered parts for repair customer said just to call once we have time for service unit is a 2nd dishwasher in home and they honestly never used it; ordrng 1 W11407385 (Junction box cover) and 1 W11649995 (Vent wax motor) and 1 W11460946 (Sump assembly)
We serviced a
SAMSUNG RANGE
Model NX58H5600SS/AA
Near Springfield, Massachusetts 01104
Jorden
Job Details:
04/28/2025
"Arrived and found ignitor drawing 2.9amps causing intermittent ignition, replaced and tested fine. ; used 1 12400035 (IGNITOR FLAT) from stock"
We serviced a
CROSLEY DRYER
Model VDEW6511RW0
Near Gastonia, North Carolina 28056
Ryan S.
Job Details:
04/28/2025
Customer complained unit taking several hours to dry. Unit failed vent test. Found exhaust clogged with lint. Informed customer to get exhaust line cleaned professionally. Took off exhaust and ran unit. Verified proper operation when vent not on.
We serviced a
WHIRLPOOL REFRIGERATOR TM
Model WRT518SZFM04
Near Gastonia, North Carolina 28052
Ryan S.
Job Details:
04/28/2025
"Customer complained refrigerator door will not close properly. Confirm complaint found bottom hinge warped. Cannot bend hinge back, ordering bottom hinge, and washers. Scheduled return call with customer.; ordrng 1 WP2325482 (Hinge) and 1 WP487576 (Washer) and 1 WP489467 (Washer)"
We serviced a
WHIRLPOOL REFRIGERATOR SXS
Model WRS315SDHZ08
Near Gastonia, North Carolina 28052
Ryan S.
Job Details:
04/28/2025
Customer complained icemaker not working. Confirm complaint found icemaker tray broken replaced icemaker from truck stock. Jumped icemaker with test button verified proper operation of unit.; used 1 W11700250 (ICEMAKER) from stock
We serviced a
WHIRLPOOL WASHER TL
Model WTW4957PW0
Near Dallas, North Carolina 28034
Ryan S.
Job Details:
04/28/2025
Customer thinks water level too low. Ran unit calibration. Informed her unit is working as designed. Informed her to use deep water wash in bulky or heavy for most water. Verified proper operation.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Denver, North Carolina 28037
Ryan S.
Job Details:
04/28/2025
Installed new timer that was ordered.ran unit. Unit now heating . Verified unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR BM
Model WRF540CWHV01
Near Denver, North Carolina 28037
Ryan S.
Job Details:
04/28/2025
Return to install bulb installed bulb light now working in freezer proper operation
We serviced a
WHIRLPOOL WASHER FL
Model WFW5605MW1
Near Gastonia, North Carolina 28054
Ryan S.
Job Details:
04/28/2025
Customer complained of low flow error. Found drain line was not high enough. It was safe out as it filled customer proper drain line positioning ran quick load unit filled and started washing with the low flow error. Verified proper operation.
We serviced a
KITCHENAID RANGE
Model KFEG504KPS0
Near Charlotte, North Carolina 28273
Mike K.
Job Details:
04/28/2025
Unit not preheating in bake. Found open bake element. Quoted for element/labor accepted. Replaced bake element and unit preheated to 350 fine; used 1 W10779716 (ELEMENT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR SXS
Model WRF736SDAM13
Near Mint Hill, North Carolina 28227
Mike K.
Job Details:
04/28/2025
"Unit is making noise from the freezer. Found evap fan blocked with ice, cover frozen to evap. Managed to steam and remove cover, 30 ohms on defrost element and continuity in defrost thermostat. Put unit into diagnostics and compressor keeps running. Ran during all tests and defrost not working in testing. Verified 120vac at freezer harness to see frost thermostat, diagnostics does read it as open and had to defrost a bit to remove cover, but will order new thermostat assy, had a ts thermostat/evap fan motor assy, installed since unit all apart, but motor not running, bad part, reinstalled original and that fan works fine.Ordering controls and defrost thermostat assy; ordrng 1 WPW10453401 (Control) and 1 WPW10589838 (Control board) and 1 W11452196 (Fan/thermostat assy), used 1 W11452196 (EVAP MOTOR) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Charlotte, North Carolina 28203
Mike K.
Job Details:
04/28/2025
"Unit is under 1yr wp warranty per service bench. Complaint of shutting down mid cycle. Verified moisture sensor working ( held wet cloth on sensor and remaining timed went dont steady as timed, removed and counting down much faster) In more questioning the unit stopped mid cycle but time kept going down. No errors in history. With complaint will order control. Stacked unit in tight closet, they will take down for return; ordrng 1 W11378949 (User interface)"
We serviced a
KITCHENAID DRYER
Model KEYS850LQ0
Near Charlotte, North Carolina 28202
Mike K.
Job Details:
04/28/2025
"Broken belt, worn pulley, replaced and unit testing fine. Unit cycling heat and tumbling ok; used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL RANGE
Model RF362LXSQ
Near Gastonia, North Carolina 28054
Ryan S.
Job Details:
04/28/2025
"Customer complained front left burner not working. Replaced Infinite switch and surface burner. Ran unit on high and low , unit working as designed. ; dspstn on spec-tagged invntry: 1 WP3149400 INFINITE SWITCH"
We serviced a
WHIRLPOOL REFRIGERATOR SXS
Model WRS571CIHZ04
Near Charlotte, North Carolina 28269
Mike K.
Job Details:
04/28/2025
"Replaced door gasket and formed, door sealing fine. Instructed to leave door closed remainder of evening."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Pawtucket, Rhode Island 02860
Aimee
Job Details:
04/28/2025
The IGNITOR isnt glowing Top gas working Outlet power good Tested red wire powering igniter red to ground doesnt have 120 Checked connection at control all seated.Also checked continuity at gas valve goodNeeds new control; ordrng 1 W11764616 (Control)
We serviced a
MAYTAG WASHER TL
Model MVWB765FW3
Near Johnston, Rhode Island 02919
Aimee
Job Details:
04/28/2025
Installed all parts ordered ; dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W10754448 CLUTCH
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Providence, Rhode Island 02908
Aimee
Job Details:
04/28/2025
Installed control panel and panel ui an tested complete
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRX735SDHZ10
Near Rock Hill, South Carolina 29730
Mitch H.
Job Details:
04/28/2025
"Checked and confirmed ice door not closing and sealing correctly. Removed and replaced separator. Reassembled, tested, door now closing properly."
We serviced a
WHIRLPOOL WASHER TL
Model WTW4957PW0
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
04/28/2025
"Tested and ran diagnostics. No stored error codes. Ran Automatic test cycle in diagnostics, completed properly. Ran manual tests for drain, agitate and spin, all checked good. Lid lock operating properly. Exited diagnostics, checked pressure hose, no issue found. Started in Quick wash cycle, washer filled and agitated correctly. Allowed to agitate for several minutes, no issues found. Canceled cycle, drained normally. Switched to rinse and spin, Filled and agitated properly. Allowed washer to go completely through this cycle. Drained and spun correctly. Cycled power to washer,ran control calibration again. All functions operating normally. Unable to duplicate any of the issues described. Washer operating as designed."
We serviced a
WHIRLPOOL DRYER
Model WED7000DW2
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
04/28/2025
"Checked and found element bad. Removed and replaced, tested. Dryer now heating and cycling properly.; used 1 279838 (Element) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRMF3636RZ00
Near York, South Carolina 29745
Mitch H.
Job Details:
04/28/2025
"Tested and found leak coming from filter not from filter head or tubing. New filter design with lock built into filter, not a separate piece. Spoke to Mark, advised him of issue and that filters are not covered under warranty. He is going to call Whirlpool to get a filter sent to him."
We serviced a
MAYTAG WASHER TL
Model MVWB850YW1
Near Charlotte, North Carolina 28211
Clinton
Job Details:
04/28/2025
Replaced suspension and latch. Unit working properly after repair.
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HPA01
Near Charlotte, North Carolina 28211
Clinton
Job Details:
04/28/2025
U it has a bad external drain pump on arrival unit powered up and ran through two diagnostics cycles seen no issues then unit just shut off. Took back panel off removed plug from unit to extra drain plugged it in directly to wall unit powered on began working. Swapped plugs back unit back in to failed state order parts with Lisa next available date ; ordrng 1 W11539855 (Drain pump)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KBS
Near Charlotte, North Carolina 28211
Clinton
Job Details:
04/28/2025
Replaced none functional ui unit working properly after repair no issues
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Charlotte, North Carolina 28210
Caleb
Job Details:
04/28/2025
Lower seal is defective. Unit needs lower door seal. ; ordrng 1 W11664713 (Door seal)
We serviced a
WHIRLPOOL M/W OTR
Model WML75011HZ10
Near Charlotte, North Carolina 28210
Caleb
Job Details:
04/28/2025
"Options/ClockPress Clock repeatedly, there are various options/setting may beadjusted:1-Clock; 2-Sound; 3-Scrolling Speed; 4-Language (on Canadamodel only); 5-Filter Reset; 6-Fan Timer; 7-Demo Mode; 8-Factory Reset. Customer stated that after running fan that. Prompt shows clean filter the reset in options. There is no options button on unit, it has to be cycled by pressing clock repeatedly. Was able to reset at this time."
We serviced a
WHIRLPOOL WASHER TL
Model WTW4816FW3
Near Charlotte, North Carolina 28205
Caleb
Job Details:
04/28/2025
Unit has pressure switch failure. Confirmed no kinks or restrictions in pressure hose. Unit needs new control.; ordrng 1 W11603810 (Control)
We serviced a
FRIGIDAIRE REFRIGERATOR FDB
Model GRMS2773AF01
Near Cranston, Rhode Island 02910
Lee
Job Details:
04/28/2025
"Installed both parts, found no buttons on new user interface would respond, need to re order.; ordrng 1 5304529572 (User interface)"
We serviced a
WHIRLPOOL WASHER TL
Model WTW8127LW1
Near Cranston, Rhode Island 02920
Lee
Job Details:
04/28/2025
Customer states lid separating Confirmed issue replaced lid and went over use and care with customer
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRF555SDFZ16
Near Windsor, Connecticut 06095
Gary V.
Job Details:
04/28/2025
"Inspected and found ice maker jammed mid cycle and broken, replaced with new ice maker and cycled and filled with water, please allow 24-48 hours for ice production."
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near East Hartford, Connecticut 06118
Gary V.
Job Details:
04/28/2025
"Inspected and found open thermal fuse, replaced and cycled tested fine. Informed customer about exhaust venting issues.; used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
MAYTAG WASHER TL
Model MVW7232HC2
Near Bloomfield, Connecticut 06002
Gary V.
Job Details:
04/28/2025
"Installed tub basket Gearcase, screws and filter, cycled thru diagnostics and not detecting any problems at this time. All functions test normal."
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Windsor, Connecticut 06095
Gary V.
Job Details:
04/28/2025
"Inspected and found bulkhead surface and inner drum surface deterioration, needs multiple parts for repair, will submit estimate and she will call when drum arrives.; rqstng P&A on 1 W11299300 (Bulkhead) and 2 WPW10080190 (Hex nuts)s and 2 W11236646 (Spacer)s and 4 WPW10512946 (Tri-ring)s and 2 WPW10359272 (Drum support shaft)s and 2 WPW10314173 (Support)s and 1 W10508188 (Drum)"
We serviced a
WHIRLPOOL WASHER TL
Model WTW5057LW0
Near Windsor, Connecticut 06095
Gary V.
Job Details:
04/28/2025
"Concern is leak and noise when filling, cycled unit thru diagnostics and found no fault codes, cycled thru fill and drain and didnt detect any leak, however inlet valve when filling is making hammer noise, will submit estimate for inlet valve and call for return date.; ordrng 1 W11513255 (Inlet valve)"
We serviced a
WHIRLPOOL WASHER TL
Model CAE2745FQ2
Near Springfield, Massachusetts 01109
Jorden
Job Details:
04/28/2025
"Arrived and found error code F8E6 (no fill) stored in system, cleared code. Found supply valves mostly closed off, customer opened and tested fine. Found wall valve is leaking slowly, informed customer, they will handle plumbing leak."
We serviced a
WHIRLPOOL REFRIGERATOR SXS
Model WRS322FDAB05
Near Springfield, Massachusetts 01109
Jorden
Job Details:
04/28/2025
"Arrived and installed LED module in the FZ and issue remains, again jumped out module and all other lights came on without issue. Reordering FZ LED module. ; O-emld tckt"
We serviced a
WHIRLPOOL WASHER TL
Model CAE2795F01
Near Suffield, Connecticut 06078
Jorden
Job Details:
04/28/2025
"Arrived and found error codes F2E3 (mismatch of control & UI) and F5E1 (lid latch fault) stored in system, cleared codes. Ran unit and all operated fine with the exception of the water temp, the hoses are swapped and the wall supply valve doesnt turn off the supply. Advised customer theyd need to get maintenance or a plumber to address this issue."
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRS588FIHW04
Near Southington, Connecticut 06489
Andre
Job Details:
04/28/2025
Ck unit upon arrival and found loud grinding noise coming from damper control order damper control for replacement ; ordrng 1 W11236851 (Diffuser)
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRF555SDFZ11
Near Plainville, Connecticut 06062
Andre
Job Details:
04/28/2025
"Ck unit upon arrival and found when dispensing ice motor is having a hard time turning. Knock on the side of ice bucket a few time to remove bucket, after removing bucket found ice maker fill chute frozen causing water to splash when filling ice tray remove and defrost and test back operation unit now dispensing ice bucket was also full"
We serviced a
SAMSUNG WASHER TL
Model WA50R5200AW/US
Near New Britain, Connecticut 06053
Andre
Job Details:
04/28/2025
Ck unit upon arrival remove and install new suspension for washer and calibrate unit. Unit now operating to manufacturers specs
We serviced a
FRIGIDAIRE REFRIGERATOR FDB
Model GRFS2853AF2
Near North Smithfield, Rhode Island 02896
Aimee
Job Details:
04/28/2025
Installed new tower complete
We serviced a
KITCHENAID RANGE
Model KSDB900ESS0
Near Farmington, Connecticut 06085
Andre
Job Details:
04/28/2025
"Ck unit upon arrival and found oven not heating properly remove and found baked element defective and broken. Also door gasket damage quote customer for repair and customer accept repair. Install bake element from stock and order door gasket for replacement isomer also sign waiver to pull unit out using slider ; ordrng 1 W11562931 (Gasket), used 1 W10779716 (ELEMENT) from stock"
We serviced a
WHIRLPOOL WASHER TL
Model WTW4955HW3
Near Granby, Connecticut 06035
Jorden
Job Details:
04/28/2025
"Arrived and found error codes F9E1 (long drain), F0E2 (over sudsing) and F0E5 (off balanced load detected) stored in system, cleared codes. Ran auto test cycle and verified unit not draining properly, unit needs new drain pump. ; ordrng 1 W10919003 (pump-water)"
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRF555SDFZ15
Near Farmington, Connecticut 06085
Andre
Job Details:
04/28/2025
Ck unit upon arrival and customer stated things is freezing inside refrigerator check freezer and found freezer sitting at 4.4 degrees. Ran diagnostic on damper control and found damper not closing all the way. Install damper and inform customer to rearrange products thats blocking supply vent forcing also instruct customer on air flow ; dspstn on spec-tagged invntry: 1 WPW10196393 DAMPER CNTRL
We serviced a
WHIRLPOOL WASHER TL
Model wtw5057lw1
Near Charlotte, North Carolina 28227
Clinton
Job Details:
04/28/2025
Unit is not making noises that un normal. I tried to fix the lid closing it closes.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW06
Near York, South Carolina 29745
Mitch H.
Job Details:
04/28/2025
Checked and found door gasket deformed and not sealing correctly at top. Ordering gasket. Advised customer that office will call to schedule when part arrives.; ordrng 1 W11501317 (Door gasket)
We serviced a
WHIRLPOOL WASHER TL
Model wtw5057lw1
Near Charlotte, North Carolina 28227
Clinton
Job Details:
04/28/2025
Duplicate ticket
We serviced a
WHIRLPOOL WASHER TL
Model Wtw4955hw3
Near Gastonia, North Carolina 28054
Ryan S.
Job Details:
04/28/2025
"Customer complained of buzzing/humming noise and unit will not go through full cycle plugged unit in and found drain pump constantly running. Found pressure hose connected on both ends , valves not leaking, issue is with control boards pressure system. needs new control board. Per Service Pointer #: W11766193 Rev B. Unit has Scode (S153EB) to cover labor and parts for this repair. Collected trip fee, informed customer office will call when parts come in due to part being special order. ; ordrng 1 W11608056 (Control board)"
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Granby, Connecticut 06060
Jorden
Job Details:
04/28/2025
"Arrived and found complaint: wash motor to noisy. Replaced and new motor failed to run, replaced with truck stock and tested fine. ; used 1 W11416363 (PUMP & MOTOR) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS3
Near Bristol, Connecticut 06010
Andre
Job Details:
04/28/2025
Ck unit upon arrival and found dispenser motor not opening ran diagnostic and same issue open door assembly and found motor from soap dispenser dislodge install new dispenser assembly and ran test dispenser soap door not opening ; dspstn on spec-tagged invntry: 1 W11412300 DISPENSER
We serviced a
WHIRLPOOL WASHER TL
Model WTW4957PW0
Near Oxford, Massachusetts 01540
Glenn
Job Details:
04/28/2025
Found F8 E1 long fill or no fill. This is causing the washer to shut off and not complete the cycle. Found no hot water connected to washer causing the problem. Instructed customer washer needs hot water to operate. Customer wants to return the washer
We serviced a
KITCHENAID REFRIGERATOR SXS
Model KRFF507HPS03
Near Fort Mill, South Carolina 29708
Caleb
Job Details:
04/28/2025
Unit had e5 error for icemaker via diagnostics; used 1 W11658802 (Icemaker) from stock
We serviced a
KITCHENAID REFRIGERATOR FDB
Model KRFF507HPS00
Near Douglas, Massachusetts 01516
Glenn
Job Details:
04/28/2025
Complaint intermittent malfunction fridge starts to shut down and restart as if losing power the user interface face goes blank when this happens but the dispenser light remains lite the fridge cools fine when it does operate order part call 508-498-4342; ordrng 1 W11224256 (Control board)
We serviced a
MAYTAG WASHER TL
Model MVW5430MW1
Near Wrentham, Massachusetts 02093
Aimee
Job Details:
04/28/2025
"Installed harness, drain pump and control . Ran diagnostics and spin cycle; dspstn on spec-tagged invntry: 1 W11643701 HARNESS LOWER"
We serviced a
KITCHENAID REFRIGERATOR SXS
Model KRSF705HPS04
Near Ware, Massachusetts 01082
Chris B.
Job Details:
04/28/2025
Complaint that the ice maker is not functioning correctly. Found bad IM used TS# W10873791. Defrosted IM water shoot. Ran IM diagnostic test. All running and filling properly.; used 1 W10873791 (ICE MAKER) from stock
We serviced a
MAYTAG WASHER FL
Model MHW5630HW3
Near Grafton, Massachusetts 01519
Glenn
Job Details:
04/28/2025
Complaint burning rubber smell in washer when the door was opened. Washer was over loaded cracking the rear of the inner basket. The washer works ok with smaller loads. Will need a tub job to repair the damage. Called safety sr 7741431195 Repair declined
We serviced a
WHIRLPOOL REFRIGERATOR SXS
Model WRS315SDHZ08
Near Millis, Massachusetts 02054
Glenn
Job Details:
04/28/2025
"Phone water, shoot leaking into the bottom of the freezer order. The part tech will need a steamer and food grade silicone upon return. My steamer is dead will not work. We need to silicone the water shoot at the back of the freezer where it connects to the wall to prevent dripping as the icemaker fills ; rqstng P&A on 1 W11645360 (Water chute)"
We serviced a
WHIRLPOOL M/W OTR
Model GH4155XPB0
Near Charlotte, North Carolina 28262
Mike K.
Job Details:
04/28/2025
"Unit is a 20year old OTR microwave with full part/labor contract. Cs has replaced the control. Unit has no power/blank non responsive display, cavity light does not come on and is plugged in. Verified 120 vac at wall. Pulled out door switches and they tested fine, double checked wiring and is all connected fine. Found open fuse which is positioned such that it looks like you will need to remove fan housing assy to access, not enough room to pull fuse. Verified 120vac coming to fuse. Jumped and unit powers on. Ran cook cycle for a couple seconds and very loud, do not hear magnetron running. Ordering fuse, magnetron, transformer and cap as I am not sure what popped the fuse, did not find any short to ground and did not pop breaker when running.Will put down for double time as it will need to come down and will need to be checked for any shorts. Unit is quite greasy; ordrng 1 W10245183 (Magnetron) and 1 WPW10136726 (Transformer) and 1 W10850446 (Capacitor) and 1 W11256462 (Diode) and 1 W10138793 (Fuse) and 1 2xtime (2x time)"
We serviced a
SAMSUNG WASHER FL
Model WF42H5200AF/A2
Near Brimfield, Massachusetts 01010
Chris B.
Job Details:
04/28/2025
Complaint that the washer made a big bang and now is not washing properly. Found bad tub tearing the boot all around into pieces. Customer will look into another washer. Collected trip fee.
We serviced a
KITCHENAID DRYER
Model KEYS850LQ0
Near Charlotte, North Carolina 28202
Mike K.
Job Details:
04/28/2025
"Broken belt, worn pulley, replaced and unit testing fine. Unit cycling heat and tumbling ok; used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRF767SDHZ04
Near Charlotte, North Carolina 28278
Caleb
Job Details:
04/28/2025
"On further inspection found that unit will need new control W11224256. Control not sending constant voltage to compressor, causing compressor and condenser fan to start and stop constantly. Advised customer that unit will need a control and customer decided to contact whirlpool at this time."
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS2
Near Charlotte, North Carolina 28214
Mike K.
Job Details:
04/27/2025
"Unit is under 1yr wp warranty per service bench. Control not coming on, found 240 l1 to l2, also 240vac l2 to neutral, 8vac l1 to neutral. At wall no neutral. Explained issue to cs, if further issues once electric is corrected he is to contact wp."
We serviced a
WHIRLPOOL WASHER TL
Model WTW5000DW3
Near Charlotte, North Carolina 28214
Mike K.
Job Details:
04/27/2025
"F0e5, out of balance load. only error message in history. Ran diagnostic cycle. Fill valves operating, spinning whole basket in agitate. Replaced actuator and retested, all functions working.; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
KITCHENAID REFRIGERATOR SXS
Model KSRS22FGBT05
Near Charlotte, North Carolina 28216
Mike K.
Job Details:
04/27/2025
Replaced evap motor and verified good air flow to rf section
We serviced a
JENNAIR WALL OVEN
Model JMW2427IL03
Near Cornelius, North Carolina 28031
Mike K.
Job Details:
04/27/2025
"No response on n control, light comes on as n microwave with door open. Getting 14vdc blue/orange to u/I board. Per tech sheet with 14vdc a u/i repair would be to replace u/I control.When plugged back in control came on and gave a ticket key error, appeared numerous times and then went away and started functioning as normal. Quoted for u/i labor and collected for service call. Unit currently operating. In pulling out unit 3 of 4 screws were not screwed into wall, stripped, made cs aware when reinstalling"
We serviced a
KITCHENAID REFRIGERATOR FDB
Model KRFC704FPS06
Near Mooresville, North Carolina 28117
Mike K.
Job Details:
04/27/2025
"Customer said there was some damage to door from previous visit, took photos of a dent and some scratches, they are on right side of right door (hinge side). Removed right door and took out drawer assy, full ice sheet under cabinet, but evap drip pan is clear and not frozen at drain. Steamed clear frost on evap and that drain d fine. Poured full cup (12oz) water down drain and draining fine, drain is not clogged. Ran water dispenser and no leak. Only guess is the evap had a small block of ice on right side ( with full frost pattern) that could have been melting outside of the drains pan. No additional charge."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Waxhaw, North Carolina 28173
Clinton
Job Details:
04/26/2025
The motor housing and base are damage the base that hold the motor in the bottom is broken I assume it was damaged prior to use the dryer failed immediately one they started it first time. Need all parts for proper repair ; ordrng 1 WP694089 (Blower wheel) and 1 279827 (Motor) and 1 WP8577230 (Housing) and 1 WP348780 (Base)
We serviced a
WHIRLPOOL WASHER TL
Model WTW4816FW3
Near Charlotte, North Carolina 28214
Mike K.
Job Details:
04/26/2025
"Unit is covered by authorization W1DVBR0SPL1.Unit no lugged on arrival, pluggged in and went directly into. Manual drain. Pressure hose is not damaged clogged or kinked. Pressure switch failure F3e1. Replaced control and ran diagnostic cycle fine."
We serviced a
WHIRLPOOL RANGE
Model WFES3330RS0
Near Charlotte, North Carolina 28216
Mike K.
Job Details:
04/26/2025
"Unit is under 1yr wp warranty per service bench. Rf burner switch has come free and complained prior it wouldnt turn off, replaced switch and screw, tests properly"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Charlotte, North Carolina 28262
Mike K.
Job Details:
04/26/2025
"Unit is under 1yr wp warranty per service bench.4-3 wash motor fault. Ran diagnostics, unit filled, drained wash motor not running, drains fine and heater working. Verified voltage to the motor. Ordering sump assy. Office to contact cs when parts come in to schedule return.; ordrng 1 W11613479 (Sump assy)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Charlotte, North Carolina 28269
Mike K.
Job Details:
04/26/2025
"Unit is under 1yr wp warranty per service bench. Complaint of not starting, opens/closed door started cycle and turned on fine, tested in each cycle and starting fine. Cs started cycle as well. Advanced through each cycle with no dead spots found.At this point no failure found, cs to monitor."
We serviced a
AMANA M/W OTR
Model WMH32519HZ11
Near Charlotte, North Carolina 28269
Mike K.
Job Details:
04/26/2025
"Unit is under 1yr wp warranty per service bench. Unit not heating, verified, do not hear the magnetron running. Found burnt out diode, replaced and unit testing fine.; used 1 W11256462 (DIODE UNIV) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFGS5030RZ0
Near Charlotte, North Carolina 28269
Mike K.
Job Details:
04/26/2025
"Unit is under 1yr wp warranty per service bench. Complaint of unit intermittent lighting bake. Verified in testing, adjusted position of igniter/cage closer to burner and same, intermittently sparking. Ordering spark module, igniter and connecting wires.Office to contact cs when parts come in to schedule return.; ordrng 1 W10898291 (Dsi board) and 1 W11524031 (Igniter) and 1 W11707251 (Dsi harness)"
We serviced a
KITCHENAID MW/WALL OVEN COM
Model KOCE500ESS11
Near Huntersville, North Carolina 28078
Mike K.
Job Details:
04/26/2025
"Door doesnt close fully in upper left. Cs had taped over switch to operate. I have had one other instance of this occurring and that customer added a cabinet stick on bumper which worked perfectly, offered to do same for cs as I picked up a packet of bumpers on way. She said office was covering door because of previous parts not resolving issue and wanted it installed. There is a small bow in the plastic at top of new door, where the straps in packaging were holding it, hardly noticeable but did make cs aware of it and she was fine, once installed really not noticed at all. Door is closing better and ran several cycles heating water up to two minute cycle. As added by insurance I also added a bumper with customers approval."
We serviced a
WHIRLPOOL WASHER TL
Model WTW5057LW1
Near Charlotte, North Carolina 28213
Mike K.
Job Details:
04/26/2025
"Unit is under 1yr wp warranty per service bench. Complaint of noises while running. No errors in history. Suspension is good, no abnormal wobble between tub and basket. Ran diagnostic cycle and fill valves operating fine, drain fine, agitate and spin fine.Unit is leaning towards front, not level, raised front feet. All fI notions working properly"
We serviced a
WHIRLPOOL WASHER TL
Model WTW4816FW3
Near Charlotte, North Carolina 28277
Clinton
Job Details:
04/26/2025
S153EB s code from service pointer control is running after cycle ends orderd control office will set up for return visit ; ordrng 1 W11603810 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model GU1200XTLS1
Near Charlotte, North Carolina 28277
Clinton
Job Details:
04/26/2025
Drain pump was hung up it making odd noise Custer had not ran dishwasher in a few years they said. I hit the back side of pump unit drain after that unit fills washes and drain now
We serviced a
KITCHENAID REFRIGERATOR FDB
Model KBSD702MPS00
Near Charlotte, North Carolina 28277
Clinton
Job Details:
04/26/2025
Seems to be and un related issues but the auger motor has failed wont dispense the ice unit has voltage and tries but wont turn took it apart to look for obstruction or ice nothing order motor office needs to reschedule ; ordrng 1 W10822606 (Motor)
We serviced a
WHIRLPOOL MW/WALL OVEN COM
Model WOC54EC0HS20
Near Pineville, North Carolina 28134
Clinton
Job Details:
04/26/2025
Replaced ui panel ui lost communication error u it worked properly after installed the par ui pre Id no faults no error
We serviced a
WHIRLPOOL DISHWASHER
Model GU3600XTVB2
Near Fort Mill, South Carolina 29708
Clinton
Job Details:
04/26/2025
The diverter was unplugged from original tech job plugged diverter up. Should work the Custer states only the bottom spray wouldnt work
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Rock Hill, South Carolina 29730
Clinton
Job Details:
04/26/2025
Unit was cooling arrival making ice previous tech left a start device I installed a new start device incace the old one was not working corecctly ; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Rock Hill, South Carolina 29730
Clinton
Job Details:
04/26/2025
Adjusted door latch and catchs door closed properly after adjusting
We serviced a
MAYTAG WASHER TL
Model MVWB835DW3
Near Suffield, Connecticut 06078
Chris B.
Job Details:
04/25/2025
Replaced all parts and washer running normal. Ran three diagnostic cycles and tested good.
We serviced a
MAYTAG WASHER FL
Model MHW5630HW3
Near Suffield, Connecticut 06078
Chris B.
Job Details:
04/25/2025
Before installing the part I did a few diagnostic tests found no issues on the cycles points but did find the spin button did move from position on its own right after running the tests. Seems that moisture is triggering the spin button and soil would barely respond. Will order panel. Customer will be away please call the Father Richard 860-992-9434.; ordrng 1 MHW5630HW3 (Control Touch Panel)
We serviced a
LG REFRIGERATOR FDB
Model LRFCS2503S
Near Enfield, Connecticut 06082
Chris B.
Job Details:
04/25/2025
Complaint that the refrigerator is not cooling. Found bad compressor. Quoted for parts and labor. Customer found out the unit has warranty on the sealed system. Customer will let us know if any changes. Collected trip fee.
We serviced a
GE REFRIGERATOR FDB
Model CFE28TSH0SS
Near Franklin, Massachusetts 02038
Aimee
Job Details:
04/25/2025
"Installed valves and filter housing and purged the air out , checked leaks complete"
We serviced a
SAMSUNG DRYER
Model DVE54R7600C/A3
Near Milford, Massachusetts 01757
Aimee
Job Details:
04/25/2025
Found the pully broke did a tune up and now starts; used 1 Desamkit (Dryer repair kit) from stock
We serviced a
KITCHENAID REFRIGERATOR FDB
Model KRFC300ESS11
Near Northbridge, Massachusetts 01588
Aimee
Job Details:
04/25/2025
Mice by compressor take photo explained to Custt that theres mic in back of fridge. She knew they have mice Found both cavitys warm no frost pattern Cust stated started a month ago.R600 FreonAmps 7.9 running nd all fans are running .Needs compressor and leak check; ordrng 1 W11686820 (Compressor)
We serviced a
SAMSUNG REFRIGERATOR FDB
Model RF28R7351DT/AA
Near Bellingham, Massachusetts 02019
Aimee
Job Details:
04/25/2025
Found the motor to the ice chute noisy and closing slowly there was water under.Also four the fan in ice box noisy needs new augar; rqstng P&A on 1 DA97-12540G (Augar) and 1 DA97-24100B (Assy ice chute)
We serviced a
WHIRLPOOL DRYER
Model WED8127LW0
Near Norton, Massachusetts 02766
Aimee
Job Details:
04/25/2025
"Found needed tune up kit, replaced and tested complete; used 1 4392067 (Repai kit) from stock"