We serviced a
WHIRLPOOL DRYER
Model WED8620HW2
Near East Longmeadow, Massachusetts 01028
Jorden
Job Details:
12/18/2024
"Arrived and found no error codes and unit running as expected. Customer education on how sensor cycles work vs timed dry, explained how loads that are to small, mostly dry etc may not make contact with the sensor bars which detect the moisture. Advised using timed dry as their default. Informed customer should we return and find no manufacturing defect then customer would be responsible for service fee."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Charlotte, North Carolina 28226
Caleb
Job Details:
12/17/2024
Checked hinges. Left hand hinge spring popped out. Unit needs new updated hinges.; ordrng 1 W11712995 (LH hinge) and 1 W11712996 (RH hinge)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Charlotte, North Carolina 28215
Caleb
Job Details:
12/17/2024
Unit checks fine at this time. Heating element cycles as designed and no restrictions to document. Nothing wrong with unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ19
Near Matthews, North Carolina 28105
Caleb
Job Details:
12/17/2024
"Unit is currently located in a storage unit, customer had the unit plugged in. Checked for any leaks while running step 4 in diagnostics. All fans and dampers functional. Great frost pattern. Nothing wrong with the unit. SR#7740470587"
We serviced a
LG REFRIGERATOR
Model LFCS27596S/08
Near Suffield, Connecticut 06093
Mike K.
Job Details:
12/17/2024
"Unit has been making and no n termite testing screeching sound, played video, best guess is a fan motor, but cs has been not been able to find source and will not make sound in testing. Cs had cleaned condenser fan and said after it didnt make sound for a day. Stopped and started fan several times with no issue. Evap fan running and not making noise. Powered unit down and back on, noise not replicated.Unit will not make noise during visit. With sound sounding like a fan and stopping condenser for multiple times with nothing similar would have to guess evaporator fan.Put quote together for evap fan motor, but connect say it is source of intermittent noise."
We serviced a
LG LAUNDRY CENTER
Model WM3555HVA
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
12/17/2024
"Replaced boot and ran speed wash, no leaking observed."
We serviced a
WHIRLPOOL COOKTOP
Model Mgt8885xb00
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
12/17/2024
"Knob for rf burner would turn, then knob came off , valve stem vent in trying to operate. Quoted for valve, knob and labor. Accepted. Collected in full via cc; ordrng 1 Wpw10206288 (Valve) and 1 Wpw10296917 (Knob)"
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Southampton, Massachusetts 01073
Mike K.
Job Details:
12/17/2024
"Unit is not spinning out fully. Cs says agitation making loud noise. Upgraded hub installed previously. Basket has wobble with upgraded hub which is tightened fully. Suspension tests fine: I Ordering basket and gear case assy, agitator, clutch, belt, actuator, 2x timeBasket to ship direct to cs, advised to contact us when part arrives, check for damage and office will then schedule return.; ordrng 1 W11436991 (Basket assy) and 1 W11418231 (Agitator base) and 1 W11596047 (Screw) and 1 W11454738 (Gearcase) and 1 W10721967 (Clutch) and 1 W11213879 (Belt) and 1 2xtime (2x time) and 1 W11212745 (Actuator) and 1 W11158175 (Cam) and 1 W11182552 (Auger) and 1 W10715784 (Retainer) and 1 W10003790 (Screw) and 1 W10715787 (Couple)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204EBL1
Near Holyoke, Massachusetts 01040
Mike K.
Job Details:
12/17/2024
"Unit will not drain, full of water, pump gums, verified no flow to house plumbing, lots of junk in line, but move freely with vacuum. Something thick in sump, like drain o or something, replaced as able to vacuum out, quoted for drain pumpn/labor. Accepted. Replaced and drained fine. Cleared filter. ; dspstn on spec-tagged invntry: 1 WPW10348269 DRAIN PUMP"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Torrington, Connecticut 06790
Andre
Job Details:
12/17/2024
Ck unit upon arrival and found F8E3 error code and F8E6. Customer stated he notice water all over the floor from washer and and when he unplug unit water would still be running. He shuts the valve off and also notice valve would not shut unit off. So he shut the water off to the whole house and have a plumber change shut off valve but was still afraid of valve not being replace because of concern issue might happen again change inlet valve and ran test and found unit now operating to manufacturers specs ran calibration
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Torrington, Connecticut 06790
Andre
Job Details:
12/17/2024
"Ck unit upon arrival and install GearCase with Hub and cam kit and wash plate with actuator. Calibrate unit and ran wash and spin cycle and unit now operating to manufacturers specs ; dspstn on spec-tagged invntry: 1 W10324651 HUB 1 W10721967 CAM KIT , 1 W10902814 WASHPLATE , 1 W10913953 ACTUATOR , and 1 W11454734 GEARCASE"
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFZ00
Near Bristol, Connecticut 06010
Andre
Job Details:
12/17/2024
Ck unit upon arrival customer stated that fan is making noise. When open freezer door found fan blade blowing air Air normal operation sound. Lights in freezer is out inform customer lights is not covered. Then customer start to mention noise coming from light socket if you put your ears close to socket in freezer. There is nothing mechanically wrong with unit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04B
Near Bristol, Connecticut 06010
Andre
Job Details:
12/17/2024
Ck unit upon arrival and found fresh food compartment not cooling. Remove door and basket from freezer and found evaporator has full frost pattern. But no fan motor running order fan motor with control for repair submitted for Authorization P/A; ordrng 1 W11578030 (Fan motor) and 1 W11224256 (Control)
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Bristol, Connecticut 06010
Andre
Job Details:
12/17/2024
Ck unit upon arrival and ran diagnostic and ran calibration on control and found unit possible needed to calibrate after calibration unit started to agitate and spin up to manufacturers specs
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT104TFDW03
Near Springfield, Massachusetts 01108
Jorden
Job Details:
12/17/2024
Arrived and found customer had accidentally left one of the doors open evidenced by the frost build up in the FZ which also caused the air channels to freeze over and prevent proper air flow. Verified good frost pattern and no defrost problems. Unit needs to be manually defrosted.Informed customer should we return and find no manufacturing then customer would be responsible for service fee.
We serviced a
SUBZERO REFRIGERATOR
Model BI-48S/0
Near Amherst, Massachusetts 01002
Mike K.
Job Details:
12/17/2024
"Replaced valve and bracket, turned water on and advanced icemaker. Went through harvest cycle and filled properly."
We serviced a
WHIRLPOOL WASHER
Model GHW9400Pw4
Near Gastonia, North Carolina 28054
Mitch H.
Job Details:
12/17/2024
"Checked and tested washer. Found drain pump bad. Quoted customer for repair, customer approved. Removed and replaced drain pump. Tested washer, all components now operating and washer draining properly.; dspstn on spec-tagged invntry: 1 280187 DRAIN PUMP"
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ4
Near Washington, Connecticut 06793
Andre
Job Details:
12/17/2024
Ck unit upon arrival and found basket extremely bouncy also ring top damage quite customer and customer declined repair
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Naugatuck, Connecticut 06770
Andre
Job Details:
12/17/2024
Ck unit upon arrival and install timer and advance unit and unit is now heating to manufacturers ; dspstn on spec-tagged invntry: 1 WPW10185982 TIMER
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Winsted, Connecticut 06098
Ruben C.
Job Details:
12/17/2024
Checked unit found harness on latch loose on board reinstalled tested tested operation normal ran cycle tested normal
We serviced a
SAMSUNG WASHER
Model WF45B6300AC
Near Winsted, Connecticut 06098
Ruben C.
Job Details:
12/17/2024
Replaced drain pump tested operattion normal ran quick cycle filling and draining normally washing normal
We serviced a
GE WASHER
Model GUD27ESSM1WW
Near Bloomfield, Connecticut 06002
Ruben C.
Job Details:
12/17/2024
Installed sensor on motor shifter is not properly set ordering new shifter in case broken could not get to bolt in back of shifter please only send chuck to this service call have put sticky note on call no charge for parts or labor; ordrng 1 WH03X36897 (Shifter)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near Bloomfield, Connecticut 06002
Ruben C.
Job Details:
12/17/2024
Can not work on unit unit has been installed with screws on the sides informed cust we cant work on it took pics; dspstn on spec-tagged invntry: 1 W11725437 GASKET
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ1
Near West Hartford, Connecticut 06117
Ruben C.
Job Details:
12/17/2024
Checked unit found bake element burnt cuasing no heat replaced element tested operation normal; used 1 W10779716 (ELEMENT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB10
Near Sutton, Massachusetts 01590
Lee
Job Details:
12/17/2024
"Installed parts ordered, door still opens the same, once fridge door is half way open it forces itself open, explained to customer this is by design and showed the the shape of the door closer and how once the door reaches a certain point it will drop down slightly giving it force to open."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Worcester, Massachusetts 01602
Lee
Job Details:
12/17/2024
"Installed part, verified proper operation"
We serviced a
WHIRLPOOL WASHER
Model WTW4616FW2
Near Worcester, Massachusetts 01609
Lee
Job Details:
12/17/2024
"Customer states unit overfilled and leakedConfirmed complaint, found cold valve is getting stuck open, confirmed complaint , replaced valve off truck, verified unit now works properly.; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW00
Near Worcester, Massachusetts 01605
Lee
Job Details:
12/17/2024
"Customer states unit makes loud humming noise occasionally, will usually do it multiple times in row.Checked unit, stopped and started compressor a couple times to see if the rotor was locking up making the noise , confirmed compressor does occasionally lock up, need to order and replace.; ordrng 1 W10233960 (compressor) and 1 W11506635 (Service valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDPS7024RZ0
Near Holden, Massachusetts 01520
Lee
Job Details:
12/17/2024
"Installed tub, ran unit, verified no leak , showed customer."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Kannapolis, North Carolina 28083
Johnny
Job Details:
12/17/2024
"Found lid lock was broken, replaced and tested in service mode operational, unit working as designed; used 1 W11670519 (Lid lock) from stock"
We serviced a
WHIRLPOOL WASHER
Model n/a
Near Salisbury, North Carolina 28144
Johnny
Job Details:
12/17/2024
"Replaced control board, calibrated unit and unit is operating as designed ; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Gastonia, North Carolina 28052
Mitch H.
Job Details:
12/17/2024
"Entered diagnostics, found long drain and oversuds errors. Cleared error codes. Removed control panel and found that customer has an insect infestation. Took pictures and no further service performed. Advised customer of situation and that I could not go any further.; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW1
Near Gastonia, North Carolina 28056
Mitch H.
Job Details:
12/17/2024
"Confirmed purchase date and took picture of receipt. Updated information on ticket. Checked and found rotor screw had come loose and backed out. Removed rotor, inspected slider, no issues. Reinstalled rotor, applied locktite to screw and secured. Cleared errors. Ran DLMS calibration and diagnostic cycle. All completed correctly and washer operating properly.; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
12/17/2024
Complaint washer will not power on I found drain pump resistance is .1 ohms drain pump has failed causing control board failure unit lid and strike will also need to be replaced due to damage to latch due to normal operations no further issues seen will need control replaced to validate ui functions. ; ordrng 1 W11419051 (Control board) and 1 W11396717 (Drain pump) and 1 W11457841 (Strike) and 1 W11700916 (Lid lock)
We serviced a
JENN-AIR REFRIGERATOR
Model jffcc72efs02
Near Marvin, North Carolina 28173
Jonathan J.
Job Details:
12/17/2024
"Complaint a couple of days ago refrigerator completely stopped cooling. No lights on the touchscreens. Flip the breaker off with the breaker back on no change then all of a sudden while was on the phone with manufacture setting up service, the refrigerator chimed and started randomly cooling again has been cooling fine, but the lights still have not started working again. I suspect customer had a surge or a control board failure to cause issue. It is potential that they had a motor that failed causing issue but unlikely as all motors are working fine as of right now. Unit has been making ice just fine. All operations of the refrigerator appear to be working properly except for lights now. no voltage at lights door is recognizing it is open and closed in all sections. advised customer we could still have light bulbs that need to be replaced or a fan motor that may need to be replaced. I am still unsure will need boards to confirm.; ordrng 1 W11333076 (Control) and 1 W11131873 (Power Orion board) and 1 W10917313 (Gasket)"
We serviced a
MAYTAG RANGE
Model MER8674AB
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
12/17/2024
"On-site for handle came off. In further diagnostics, I found the handle broke off due to normal wear and tear. Will order part.; ordrng 1 WPW10161708 (Handle)"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
12/17/2024
Replaced all previously ordered parts. Ran full diagnostics with no leaks or issues found. Verified all proper operations.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW1
Near Matthews, North Carolina 28104
Jonathan J.
Job Details:
12/17/2024
F8e6 f2e1 found drain pump sized up and fill valve leaking into washer. Replaced both drain pump and fill valve to rectify issues. Ran full diagnostics with no leaks or issues verified all proper operations. ; used 1 W10876600 (DRAIN PUMP) from stock
We serviced a
AMANA DRYER
Model NED5800HW1
Near Indian Trail, North Carolina 28079
Jonathan J.
Job Details:
12/17/2024
"Customer complaint is piece of filter broke off. Found filter, housing flapper broke off and fell in. Will need to order a replaced part dryer heats up just fine.; ordrng 1 W10906551 (Filter housing)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Charlotte, North Carolina 28215
Clinton
Job Details:
12/17/2024
Unit had failed lid lock replaced it with stock truck part unit lid locks and performances washes ; used 1 W11513248 (DOOR LOCK) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Harrisburg, North Carolina 28075
Clinton
Job Details:
12/17/2024
Customer showed video of unit off balance and it really bad caused damage to walls I believe the basket is Warrens even empty is start to get off balance the suspension rods are tight and bouncing appropriately. I ordering basket and control. Control may not be sensing load properly. No errors in unit. Advised customer basket will be delivered to him direct. Second issue the lid doesnt closed properly the the two lowest screws hit the cabinet I believe the the screw holes are two shallow miss formed from factory ; ordrng 1 W11513243 (Basket) and 1 W10752283 (Wash plate) and 1 W11113665 (Lid) and 1 W11621183 (Control)
We serviced a
MAYTAG WALL OVEN
Model MOED6030LZ01
Near Lincolnton, North Carolina 28092
Ryan S.
Job Details:
12/17/2024
Return to install new lower oven door lock lower oven low speed fan and control electronic ran unit verified proper operation
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS08
Near Charlotte, North Carolina 28270
Caleb
Job Details:
12/17/2024
Replaced switch. Unit checks fine.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Charlotte, North Carolina 28270
Caleb
Job Details:
12/17/2024
Found connection to terminal block was in correct. The cord is a simple gray 3 wire. Ground was on L1. She was still receiving 120 from L1 To neutral but from ground to L2 she was getting 240. Possible improper install. Corrected wiring at terminal bock. Unit tests fine. If call back order timer
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Charlotte, North Carolina 28209
Caleb
Job Details:
12/17/2024
Replaced shock absorbers and control. Found unit a little off balance. Corrected by adjusting leveling legs. Unit tests fine at this time.
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Harrisburg, North Carolina 28075
Clinton
Job Details:
12/17/2024
Installed basket and suspension ran spin test heard no noises.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH1163XVS4
Near Charlotte, North Carolina 28262
Clinton
Job Details:
12/17/2024
"Replaced all three door switch replaced mag tube and motor u it is heating and turning properly at this time ; dspstn on spec-tagged invntry: 1 W10269458 SWITCH 1 W10269460 SWITCH , and 1 W11256462 DIODE UNIV"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS3
Near Charlotte, North Carolina 28269
Clinton
Job Details:
12/17/2024
Spray arm tapping the filler neck it loose ordered both parts ; ordrng 1 W11507999 (Fill neck) and 1 W11573766 (Spray arm)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM10
Near Salisbury, North Carolina 28147
Johnny
Job Details:
12/17/2024
Plugged refrigerator in and compressor came on. Took back wall off of freezer and confirmed no frost pattern. Need to replace compressor and evaporator sealed system; ordrng 1 W11582579 (Cmpressor) and 1 W11504415 (Refrigerator coupler) and 1 W11504431 (Refrigerator coupler) and 1 W11506619 (Refrigerator coupler) and 1 W11506635 (Refrigerator access valve coupler) and 1 W11562258 (Evaporator) and 1 W11504419 (Evaporator coupler) and 1 W11504449 (Evaporator coupler)
We serviced a
WHIRLPOOL DRYER
Model WGD8620HW4
Near Salisbury, North Carolina 28147
Johnny
Job Details:
12/17/2024
"Found noise issue was due to support rollers uneven, used maintenance kit to repair. Door switch broke during repair need to replace, unit operational ; ordrng 1 W11551763 (Door switch), used 1 4392067 (Maintenance kit) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near China Grove, North Carolina 28023
Johnny
Job Details:
12/17/2024
"Cx stated unit leaked one time, checked error codes, had error code f0e2 over suds. Cx is using power pods which are more so for top loads and have more than the manufacturer recommended 1 teaspoon of detergent. Instructed cx to use smaller pods with less detergent to prevent unit from over sudding and leaking out suds release valve. Ran service cycle, no error no leaks. unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Worcester, Massachusetts 01605
Lee
Job Details:
12/17/2024
"Customer states unit will not startConfirmed complaint, found water was not turned on, customer was unaware, ran auto diagnostics test, verified unit does work proper, went over use and care with customer."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Denver, North Carolina 28037
Ryan S.
Job Details:
12/17/2024
"Customer complained unit unit not spinning clothes out. Customer didnt know about speed changes and overloading unit would cause unit to not spin properly, also the floor being unstable could cause unit to not spin properly due to unit getting off balance. Ran unit, verified high speed spin."
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Denver, North Carolina 28037
Ryan S.
Job Details:
12/17/2024
Opened part at call and found orifice was damaged in shipping . Gas lines to orifice were bent and crimped. Ordering new orifice. Called builder to inform. Reordered part. Called office to inform. ; ordrng 1 W11337062 (Orifice)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Mooresville, North Carolina 28117
Ryan S.
Job Details:
12/17/2024
Customer complain unit would not start started unit or just clicking on control board. Replace control board from truck stock. Unit verified unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRFF3436RZ00
Near Mooresville, North Carolina 28115
Ryan S.
Job Details:
12/17/2024
Touch panel scratched . Replaced from pre Id ts.verified proper operation.
We serviced a
WHIRLPOOL COOKTOP
Model G7CG3064XS00
Near Mooresville, North Carolina 28117
Ryan S.
Job Details:
12/17/2024
Came to install part order by previous Tech. upon arrival found screws were fused to orifices could not get several screws out the orifices will need to order all four orifices. Ordering screws for orifices. Keeping switches for return call customer office. Will call when parts come in.will need to cut or drill out screws in return call. ; ordrng 1 WPW10256119 (Orifice rf) and 1 W10256120 (Orifice lr) and 1 W10256123 (Orifice rr) and 1 W10286727 (Orifice lf) and 9 WPW10373929 (Screw (orifice))s
We serviced a
KITCHENAID M/W OTR
Model KMHS120KPS01
Near Mooresville, North Carolina 28117
Ryan S.
Job Details:
12/17/2024
"Well, no voltage going to under microwave light even when light is turned on. Replaced control board. Informed customer bulbs arent covered. Sent her link to get done off Amazon. Verified proper operation."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Concord, North Carolina 28027
Johnny
Job Details:
12/17/2024
"Replaced sump pump assembly and tested unit, unit is operating as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ11
Near Charlotte, North Carolina 28216
Clinton
Job Details:
12/17/2024
Ice maker was full on ice on arrival no issues at time of service
We serviced a
WHIRLPOOL DISHWASHER
Model WDP560HAMZ1
Near Clover, South Carolina 29710
Mitch H.
Job Details:
12/17/2024
"Removed and replaced switch, float and inlet. Started dishwasher, unit filled and water shut off correctly. Allowed to run for over 10 minutes, no leaks. Cancelled cycle, dishwasher draining properly with no issues. No evidence of leaks from pump/ motor beneath dishwasher."
We serviced a
WHIRLPOOL WALL OVEN
Model WOS51EC0HS20
Near Rock Hill, South Carolina 29730
Brandon
Job Details:
12/17/2024
Complaint cannot use oven due to shorted oven temp sensor. Replaced sensor and preheated unit to 350. Unit preheated normally. No other issues found.
We serviced a
MAYTAG WASHER
Model MVWB835DW
Near Rock Hill, South Carolina 29730
Brandon
Job Details:
12/17/2024
Complaint unit is leaking. On arrival I took back panel off unit and checked drain. Drain was fine but the only place I could find water coming from was the valve assembly. Water was on top of it and directly below it. Ordering water valve assembly for repair. Please let customer know when we can return; ordrng 1 W11172234 (Valve assembly)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ3
Near Lancaster, South Carolina 29720
Brandon
Job Details:
12/17/2024
Complaint unit was leaking. Found on arrival that inlet track on side of dishwasher was not screwed on properly. Removed and reattached track how it is supposed to be installed and tested unit. Unit tested properly with no leaks.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Lancaster, South Carolina 29720
Brandon
Job Details:
12/17/2024
Sr7740555674 called Techline to document noise. Tested both fans several times and found that both were operating normally.also tested compressor to make sure noise wasnt coming from there either and it wasnt. All components tested normal via Techline.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Kershaw, South Carolina 29067
Brandon
Job Details:
12/17/2024
Complaint unit is not working properly. On arrival I turned unit on to find that control board is not working. Unit is stuck on drain and no lights showing. Ordering control for repair. Please let customer know when we can return.; ordrng 1 W11124783 (Control)
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near Fort Mill, South Carolina 29707
Brandon
Job Details:
12/17/2024
Complaint unit is making noise. Found on arrival that roller wheel was bad on unit. Replaced using rebuilt kit from truck stock. After installation unit tested properly. No other issues found; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
MAYTAG DISHWASHER
Model MDB8959SBB2
Near Charlotte, North Carolina 28278
Mitch H.
Job Details:
12/17/2024
Tested and attempted to run diagnostics. Would not respond to any inputs or enter diagnostics. Checked and ensured unit has correct incoming power. Ordering console and control. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W10595568 (Control) and 1 WPW10475779 (Console)
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Avon, Connecticut 06001
Ruben C.
Job Details:
12/17/2024
7740555422 called techline told part ending in 5112 is correct part number not what was received reordering console and ordering main control; ordrng 1 W11325784 (Control) and 1 W11735112 (Console)
We serviced a
KITCHENAID OVEN
Model KSGG700EBS6
Near Farmington, Connecticut 06085
Ruben C.
Job Details:
12/17/2024
Can not work on unit it is infested with mice dropping took pics
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Monroe, North Carolina 28112
Jonathan J.
Job Details:
12/17/2024
Customer complaint ice spin and lower icemaker. Filling up with a flat giant sheet of ice icemaker is not making any ice. I found fill tube was not positioned into icemaker fill shoot assembly causing bin to fill with water instead of icemaker. Adjusted fill tube cycled icemaker no leakage occurring at this time. All operations are working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Monroe, North Carolina 28112
Jonathan J.
Job Details:
12/17/2024
"Customer complaint of squeaking loud in spin and extremely loud grinding noise that can be heard even outside. Found belt loose causing squealing. Replaced belt and ran agitation cycle found gear case gear has dropped down preventing cam from grabbing gears properly. Gearcase shaft has exceptional amount of play up and down. We need gear case and associated parts to repair. parts are coming directly from the manufacturer office to call customer when parts come in.; ordrng 1 W11510461 (Washplate) and 1 W10721967 (Cam) and 1 W11481722 (Actuator) and 1 W11449840 (Gearcase), used 1 W11239857 (BELT) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
12/17/2024
"Checked and found ice maker would not cycle fully. Would not return to home position. Removed and replaced ice maker. Ran ice maker test 120, ice cycled properly. Ran valve test 97, valve activated and filled correctly. All tested good.; dspstn on spec-tagged invntry: 1 W11557001 ICEMAKER"
We serviced a
WHIRLPOOL RANGE
Model WFE540H0AH0
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
12/17/2024
"Tested and found left front element not cycling correctly, stays hot and does not cycle off. Ordering element. Checked part availability and advised customer that office will call to schedule when part arrives.; ordrng 1 WPW10189281 (Element)"
We serviced a
SAMSUNG WASHER
Model WA50R5400AW
Near Franklin, Massachusetts 02038
Aimee Z.
Job Details:
12/17/2024
When installing suspension rods couple cracks on Lid advised customer to before took apart and took photosInstalled ne suspension rods complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADB3
Near Springfield, Massachusetts 01108
Jorden
Job Details:
12/17/2024
"Arrived and found heating element receiving 120v but element open, office & I tried to reach customer/owner but no answer. Quote saved. ; dspstn on spec-tagged invntry: 1 W10518394 HEATER"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ12
Near East Longmeadow, Massachusetts 01028
Jorden
Job Details:
12/17/2024
"Arrived and installed dispenser assembly and UI control, tested fine."
We serviced a
LG REFRIGERATOR
Model LMXS28626S/08
Near East Longmeadow, Massachusetts 01028
Jorden
Job Details:
12/17/2024
"Arrived and went to replace the FF evap cover but found its just an air tower with no fan in it, just a damper. Verified fan not running. Need to order the fan thats in the FZ that supplies the cold air to the upper/FF section. Reassembled and suddenly the fan kicked on but is running a little loud. Intermittent fan operation, possible loose connection within the motor. Ordering fan assembly but when we return check operation, if unit is cooling fine talk with customer about what they want to do before doing repair.; ordrng 1 ABA74268215 (FZ/FF evap fan)"
We serviced a
WHIIRLPOOL DISHWASHER
Model IDT870SAGX0
Near Farmington, Connecticut 06085
Ruben C.
Job Details:
12/17/2024
Replaced hinges panel and control tested operation normal ran cycle normal washing and draining normal cust will reinstall front customer panel and reinstall unit himself
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Concord, North Carolina 28027
Johnny
Job Details:
12/17/2024
Cx stated burners not working properly. Verified complaint. Installed new parts. Tested unit. Unit working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Prospect, Connecticut 06712
Jimmy R.
Job Details:
12/17/2024
"Installed all new parts and checked over cooling and all operations unit is now turning on fan properly ice maker is making ice and freezer is cooling. Advised customer unit will need 24hrs so temps can regulate ; dspstn on spec-tagged invntry: 1 W11087438 EVAP MOTOR 1 W11658802 ICE MAKER , and 1 WPW10675033 CNTRL-ELEC"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Waterbury, Connecticut 06704
Jimmy R.
Job Details:
12/17/2024
Tested burners and found all burners had no simmer causing things to burn and not cook right. Adjusted all burners to have a simmer tested oven and flame is normal. All operations now working to specs
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Wolcott, Connecticut 06716
Jimmy R.
Job Details:
12/17/2024
"Ran dryer and found unit would start when holding down the start button but motor would drag and sound weak. Tested voltage going into unit and 120v on each leg 240v crossed, tested push to start button and wile testing power one leg would drop to 60v rechecked power again and power was 147v on one side and 40 on other, power coming into dryer is bleeding off causing no start ohmed plug and found good unplugged unit and plugged back in finding dryer now starting and getting correct power. Replaced timer due to hard turning and knob rounding out, Customer will call professional electrician to check issue dryer is operating normally"
We serviced a
WHIRLPOOL WASHER
Model WTW6150PW0
Near Belchertown, Massachusetts 01007
Chris B.
Job Details:
12/17/2024
Complaint that the lid lock is broken. Replaced strike and unit working normal.; used 1 W11457841 (STRIKE) from stock
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Granby, Massachusetts 01033
Chris B.
Job Details:
12/17/2024
Complaint that the washer is not cycling correctly. Found very low water pressure on the hot side and unit cancel out if not used the tap cold. No error codes present. Did partial diagnostic as no hot water available at the moment. No issues found.
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW0
Near Belchertown, Massachusetts 01007
Chris B.
Job Details:
12/17/2024
Complaint that the washer has an error code F5E3. Found bad lid lock. Quoted for parts and labor. Replaced part with TS #W10810403 and unit running normal. Ran diagnostic cycle and a quick with no issues. 1yr warranty on parts and labor.; used 1 W10810403 (DOOR LOCK) from stock
We serviced a
SAMSUNG DISHWASHER
Model DW80K7050US/AA.03
Near Franklin, Massachusetts 02038
Aimee Z.
Job Details:
12/17/2024
Found 4 c error codes water Found the water turned offRan and tested
We serviced a
SAMSUNG WASHER
Model WA50R5200AW/US
Near Plainville, Massachusetts 02762
Aimee Z.
Job Details:
12/17/2024
Cust has in Cust drain pan. Had to remove so I could check for leaks Tested out of pan. Filled and drain 2 times. No leaks Could hear drip No leak at washer needs new hot hose on washer Washer no leaksDrips is from valve on dryer steam function Needs new hosesCust replacing hoses
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW2
Near Enfield, Connecticut 06082
Gary V.
Job Details:
12/17/2024
"Inspected and found broken lid lock, replaced and cycled, tested fine.; used 1 W11307244 (DOOR LOCK) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ1
Near Enfield, Connecticut 06082
Gary V.
Job Details:
12/17/2024
"Inspected and found broken bake element, replaced and cycled, tested fine.; used 1 W10779716 (ELEMENT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ05
Near Ellington, Connecticut 06029
Gary V.
Job Details:
12/17/2024
"Inspected and found compressor shutting off from overload, defective compressor, will order and call for return date.; ordrng 1 W11740253 (Compressor)"
We serviced a
WHIRLPOOL RANGE
Model KERS306BSS1
Near Tolland, Connecticut 06084
Gary V.
Job Details:
12/17/2024
"Inspected and found runway temperatures on bake, main control board having a stuck relay while baking, will order new main control board and return to replace.; ordrng 1 WPW10686474 (Main acu)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Windsor, Connecticut 06095
Gary V.
Job Details:
12/17/2024
"Inspected and found lid strike bezel broken, will submit estimate and call.; rqstng P&A on 1 W11545554 (Bezel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Windsor, Connecticut 06095
Gary V.
Job Details:
12/17/2024
"Inspected and found no ice production, ice maker feed tube frozen again, verified 120v getting to heater (took pic), ohmed heater and found open with no reading, defective heater, will submit for new heater and call for return date.; rqstng P&A on 1 W11087201 (Tube heater)"
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near Windsor, Connecticut 06095
Gary V.
Job Details:
12/17/2024
Techline.Sr#7740555035. Customers concern is vibration. Inspected and found washer sitting on a wooden platform that is not stable. I tried adjusting the washer so it wouldnt vibrate so much but theres nothing more I can do if it continues to sit on this wooden platform. Washer needs to be on a stable platform. All other functions test normal at this time. Quoted customer $129 trip fee and he refused to pay. This type of problem is not covered under warranty.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Dudley, Massachusetts 01571
Lee
Job Details:
12/17/2024
"Customer not home, rescheduled Friday am.; schdld next appmnt for 12/20 FRI AM"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near Dudley, Massachusetts 01571
Lee
Job Details:
12/17/2024
"Customer states occasionally after cycle screen will be lit up but keys wont respondFound error code 2-1Need to replace user interface, returning tomorrow pmLast call ; schdld next appmnt for 12/18 WED PM"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Webster, Massachusetts 01570
Lee
Job Details:
12/17/2024
"Customer states unit fills and drains but dishes do not cleanConfirmed complaint, found wash motor does not run. Is getting proper voltage, need to order and replace W11665769; ordrng 1 W11665769 (Washmotor)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Foxborough, Massachusetts 02035
Aimee Z.
Job Details:
12/17/2024
"Cust stated loud in agaition, ran diagnostics Nothing unusual Lifted up the washer paper and cardboard under washer Cleared and tightened the bolt bottom .And ran a cycle All working as intended"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Meriden, Connecticut 06451
Jimmy R.
Job Details:
12/17/2024
"Customer stated unit was less then a year old and they purchased an extended warranty advised we cannot do anything with out paperwork stating its is covered or a dispatch from warranty company. Advised customer he would be responsible for service fee of 129.99 plus tax or if any parts are needed they would be responsible for then and labor, Customer refused payment and advised they would contact warrenty and or manufacture to resolve issue quoted them on what I think it could be causing issue"