We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Simsbury, CT 06070
Ruben C.
Job Details: 06/23/2023
"Checked unit found air is getting thru door chute cuasing ice build tray looks twisted replacing ice maker ; ordrng 1 W11130210 (Door chute), used 1 W10873791 (Ice maker) from stock"
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near New Hartford, CT 06057
Ruben C.
Job Details: 06/23/2023
Replaced bellows and shocks tested operation normal ran spin normal ran diagnostics normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Torrington, CT 06790
Ruben C.
Job Details: 06/23/2023
Checked unit found ice maker not harvesting with test button ordering ice maker ; ordrng 1 W11546935 (Ice maker)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Charlotte, NC 28216
Mark C.
Job Details: 06/22/2023
Unit is not heating due to a tripped thermal fuse. Instructed customer that a vent cleaning would help prevent this from occurring. Replaced fuse unit is fully operational.; used 1 279816 (THERMAL KIT) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Gastonia, NC 28052
Ryan S.
Job Details: 06/22/2023
Customer complained unit leaking. Ran unit and after running unit for a long time found leak coming from door area. Took door apart and found leak coming from vent. Found vent assembly is faulty ordering vent and gasket. Scheduled return call for 6-28-23 am. ; ordrng 1 W11545539 (Gasket) and 1 W11649995 (Vent)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Northbridge, MA 01534
Gary V.
Job Details: 06/22/2023
"Inspected and found weak frost pattern, half coils frosted over, inspected further and found leak in process valve stem, replaced and ran vacuum , (didnt detect any other leaks at this time) and recharged unit with 68g r600, cycled back on and started cooling, please allow 24 -48 hours for temps to stabilize. Customer knows to monitor unit.; used 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW00
Near Westfield, MA 01085
Mike K.
Job Details: 06/22/2023
"Unit not cooling, compressor running, fan is not, verified 120vac coming to fan.Quoted for Evap fan/labor, accepted.Replaced fan and verified operation.; used 1 WP2315539 (EVAP MOTOR) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Webster, MA 01570
Angel R.
Job Details: 06/22/2023
Found unit a bit off balance due to unleveled floors. Adjusted legs and ran calibration as well as diagnostics cycle. Unit tested ok. Customer is moving soon so advised him to perform adjustments as he sees fit on the legs at the new place.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Worcester, MA 01606
Angel R.
Job Details: 06/22/2023
Knockout was still in their new garbage disposal. Removed it and unit tested ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Davidson, NC 28036
Vincent O.
Job Details: 06/22/2023
Unable to duplicate complaint at this time. Customer provided video evidence of sound. Sounds like motor whining. Tested all fans and compressor. No noise at this time. No cooling issues present. Documented with tech line. Sr#7736697290
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Charlotte, NC 28208
Robert A.
Job Details: 06/22/2023
Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found the wall outlet only has 121v across L1 & L2. The wall outlet needs the correct voltage. The unit need 240v to heat.; dspstn on spec-tagged invntry: 1 W11182108 ELEMENT
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Charlotte, NC 28216
Mark C.
Job Details: 06/22/2023
"Unable to recreate issue however there is signs of arch damage to the rack supports and the cooking rack. As listed on page 4 of the use and care manual under the cooking rack section, the rack should only be used for 2 tier cooking and should not be stored in the microwave to prevent damage to the inside of the unit. It also states that the rack and supports should be cleaned regularly to prevent buildup that can cause damage to the microwave. Removal of any carbon deposits and debris from the damaged areas touching up the interior areas that have been damaged as well as replacing the rack and supports should resolve the issue. spoke with Robert via tech line to get the parts information for the touch up paint, as well as report my findings. sr#7736695401; ordrng 1 W10803366 (Rack) and 2 W10840759 (Front supports)s and 1 W10840794 (Support LR) and 1 W10840795 (Support RR) and 1 8204955 (Paint)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Charlotte, NC 28269
Mark C.
Job Details: 06/22/2023
"Unit will not start a cycle due to the lid latch hitting the striker, if held in the right position the door will latch and the selected cycle will start. Adjusted latch unit is fully operational."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Lancaster, SC 29720
Jonathan J.
Job Details: 06/22/2023
"Complaint dryer will not turn on will not start. Will not do anything. Was turning knob to select dry temp cycle time dryer, automatic, dry, and dry cycle knob will not move. Knob free spins. I found open thermal fuse on the back of the dryer. I also found timer is defective locked up will not spin. Also found knob plastics are broken from attempting to spin knob. part is on back order office to call customer when part comes in. ; ordrng 1 W11675852 (Knob) and 1 W11566735 (Timer), used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Fort Mill, SC 29707
Mitch H.
Job Details: 06/22/2023
"Checked and found items in RC section frozen. Checked temperature settings, all set correctly. Ran diagnostics and tested thermistors, all passed. Found LED in RC dim and one out. Requesting P&A for control and module.; rqstng P&A on 1 W11527432 (LED module) and 1 W11043763 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Mooresville, NC 28115
Vincent O.
Job Details: 06/22/2023
Installed new harness. Tested and verified proper operation. All functions check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS01
Near Newington, CT 06111
Chuck M.
Job Details: 06/22/2023
Customer complaint is that Fresh Food section is not cooling properly. Inspected and found ice buildup on evaporator. Evaporator fan is not working and thermistor on evaporator has corrosion. Ordered fan scroll and thermistor. ; ordrng 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll)
We serviced a
SAMSUNG REFRIGERATOR
Model RS25J500DSG
Near Northampton, MA 01062
Mike K.
Job Details: 06/22/2023
"Unit not cooling, some frost on rear Evap cover.Steamed clear and got lower cover off, full frost pattern but not overly heavy, looks to have been defrosting properly. Removed upper cover assy, removing icemaker and dispenser motor assy, upper section clogged, but fan is clear and verified functioning. Steamed clear build up and measured both sensors, both coming in at a little over 5k. Reassembled and explained to customer leaving door open May have caused issue, but could be combination of fan motor, sensors, heater or control just not defrosting long enough to clear.Cs to monitor"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Bristol, CT 06010
Ruben C.
Job Details: 06/22/2023
"Checked unit found rollers worn down damaged drum replaced roller kit ordering drum ; rqstng P&A on 1 W10757750 (Drum), used 1 4392065 (Idler) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Brimfield, MA 01010
Gary V.
Job Details: 06/22/2023
"Inspected and found evap packed with frost, ohmed heater and was open, thawed unit temporarily, will submit estimate and call. Ordering main acu for back up.; rqstng P&A on 1 W11650660 (Heater w/harness) and 1 W11566851 (Main acu)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Lexington, NC 27292
Jenn F.
Job Details: 06/22/2023
New construction home. Door catch is broken on the door. Catch is stuck in the latch. Needs new door; ordrng 1 W11173813 (Door) and 1 W11252187 (Switch lower)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Wales, MA 01081
Gary V.
Job Details: 06/22/2023
"Installed both thermistors, ff and freezer compartments, unit was showing full frost pattern, but short cycling off for too long, causing poor cooling. Thermistor replacements should resolve issue, customer going to monitor unit. Warranty expires in a few days from now.; dspstn on spec-tagged invntry: 1 W11438736 THERMISTOR"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Gastonia, NC 28054
Ryan S.
Job Details: 06/22/2023
"Came to install parts ordered by previous tech, installed control board , harness and temp sensor. After installing parts ran unit in bake 350° and temp was avg 345. Informed customer unit is working as designed now. ; dspstn on spec-tagged invntry: 1 WPW10181986 SENSOR"
We serviced a
KITCHENAID DISHWASHER
Model KDTE304GPS1
Near Charlotte, NC 28227
Jeff L.
Job Details: 06/22/2023
Found dishwasher fillied with water then never started washing had 120v to wash motor. Found wash motor inoperable needs to be replaced ordered sump assembly part #W11124384. Rescheduled customer for Wednesday the 28th in the am.(Return call); ordrng 1 W11124384 (Sump assembly)
We serviced a
AMANA RANGE
Model ACR4303MMS0FOUND
Near Charlotte, NC 28227
Jeff L.
Job Details: 06/22/2023
"Found 8 burner not heating, performed a ohms test on it and tested bad. Put the other big burner in same receptacle and it heated normally. Need to replace 8 coil burner part #W11396792. Will schedule for return to finish repair.; ordrng 1 W11396792 (8 coil burner)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Worcester, MA 01609
Chris B.
Job Details: 06/22/2023
Replaced control board and ran two diagnostic cycles and unit working normal.
We serviced a
WHIRLPOOL DRYER
Model WED8500DC4
Near Millbury, MA 01527
Chris B.
Job Details: 06/22/2023
Complaint that the unit has an error code F2E1 present. Verified all connections and ran diagnostic cycle. Great heat and no more error codes present. Unit running normal.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near East Longmeadow, MA 01028
Roger R.
Job Details: 06/22/2023
Found unit had shut down and stopped cooling. ; ordrng 1 W11446726 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Lexington, NC 27292
Jenn F.
Job Details: 06/22/2023
Ice will only dispense crushed. Solenoid not switching for cubed. Order new solenoid. ; ordrng 1 WPW10309866 (Solenoid)
We serviced a
JENN-AIR RANGE
Model S125
Near Charlotte, NC 28269
Jenn F.
Job Details: 06/22/2023
The clock is not working the front right burner is open. 712024 control clock no longer available.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Iron Station, NC 28080
Mark C.
Job Details: 06/22/2023
Installed new panel unit is fully operational.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Denver, NC 28037
Mark C.
Job Details: 06/22/2023
Unit is grinding due to the rotor hitting the stator. Bolt it torqued to spec. Indicating a clutch malfunction.; rqstng P&A on 1 W10915700 (Stator) and 1 W10754448 (Clutch) and 1 W10915701 (Rotor) and 1 W10734521 (Slider)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Worcester, MA 01610
Angel R.
Job Details: 06/22/2023
"Found cat toys bound up on between pulley and shield. Removed items and inspected pulley, belt and motor. Everything tested ok."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB3
Near Worcester, MA 01609
Angel R.
Job Details: 06/22/2023
"Ran diagnostics, found no error codes. Customer had cleaning company clean out the unit. Seems the unplugged a terminal from bake element. Re-connected, tested ok."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM1
Near Mooresville, NC 28115
Vincent O.
Job Details: 06/22/2023
Installed new sump/motor assembly. Tested and verified proper operation. All functions check ok.
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS02
Near Mooresville, NC 28117
Vincent O.
Job Details: 06/22/2023
Found burner cap not fitted properly causing burner to not ignite. Installed cap properly and tested. All functions check ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS4
Near Mooresville, NC 28117
Vincent O.
Job Details: 06/22/2023
Installed new compressor and control. Pulled vacuum and checked for leaks. Recharged with r600. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 R600A R600A 14.8 OZ
We serviced a
FRIGIDAIRE DISHWASHER
Model FGCD2444SA2A
Near Mooresville, NC 28117
Vincent O.
Job Details: 06/22/2023
Installed new latch. Verified proper door operation. Tested and verified proper operation of unit. All functions check ok.
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Troutman, NC 28166
Vincent O.
Job Details: 06/22/2023
Found belt popped off from previous repair. Reinstalled belt properly and secured properly. Tested unit with load of wet clothes. All functions check ok.
We serviced a
WHIRLPOOL DISHWASHER
Model DU1055XTVD5
Near Gastonia, NC 28056
Ryan S.
Job Details: 06/22/2023
"Retuned to install parts ordered , installed control and fuse. Ran unit to verify proper operation. Unit went into wash and then hit cancel drain after unit running for several minutes and unit drained properly. ; dspstn on spec-tagged invntry: 1 W10258275 FUSE KIT"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Charlotte, NC 28273
Ryan S.
Job Details: 06/22/2023
"Customer complained unit not working. Upon arrival was able to start dryer. Customer seemed confused. Said she flipped the breaker yesterday and said that the breaker might have been the issue , checked incoming power and power was proper 220v. Heater was cycling on and off. Ran unit on timed dry and timer was cycling also. Checked wiring and didnt find any issues on heater. Informed customer unit is working as designed, to get breaker checked for issues of issue happens again, issues isnt with dryer. Verified proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Charlotte, NC 28273
Ryan S.
Job Details: 06/22/2023
"Retuned to install parts ordered, installed heater and reassembled unit. Also installed ice maker left from last call. Ran heater in service mode and heater now working. Verified proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Charlotte, NC 28278
Ryan S.
Job Details: 06/22/2023
"Customer complained unit not making ice found ice maker plastic was damaged causing water to leak from ice maker and ice maker not working. Separator was closed and working properly. Left valve with customer. Verified proper operation . ; dspstn on spec-tagged invntry: 1 WPW10179146 VALVE , used 1 W10873791 (ICE MAKER) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Pineville, NC 28134
Ryan S.
Job Details: 06/22/2023
"Came to isnstall parts ordered by previous tech, installed control and console. Installed parts and reassembled unit. Ran microwave and oven to test function. Informed customer to hook up Wi-Fi to help with issues. Verified proper operation."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHB0
Near Charlotte, NC 28226
Ryan S.
Job Details: 06/22/2023
Customer complained unit not filling. Found water to inlet valve but valve not energizing. Replaced valve from ts. Reassembled and unit now filling. Verified proper operation. ; used 1 WPW10327249 (VALVE) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4900BW0
Near Charlotte, NC 28216
Jenn F.
Job Details: 06/22/2023
"Ran diagnostics. Unit showed error code for off balance and speed fault. Ordering suspension rods, cam and actuator. ; ordrng 1 W10780044 (Suspension rods) and 1 WPW10006355 (Actuator) and 1 W10721967 (Cam kit)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Charlotte, NC 28216
Jenn F.
Job Details: 06/22/2023
Installed new door and gasket. Left name plate with customer
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Charlotte, NC 28216
Jenn F.
Job Details: 06/22/2023
"Compressor replaced in April. On arrival unit unplugged, checked the equalized pressure on the system. Both sides reading below 0. Charged with 103psi of nitrogen, after 20 minutes had a 3 psi drop. Checked all accessible tubing and connections. No leak found. Called whirlpool techline sr# 7736693756 unit being submitted for replacement review."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Charlotte, NC 28269
Jenn F.
Job Details: 06/22/2023
Installed new evap wire harness.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Chicopee, MA 01020
Mike K.
Job Details: 06/22/2023
"Replaced seized idler for making noise, tested in. Or Al, running smoothly and heating properly; used 1 279640 (IDLER PULLEY) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Chicopee, MA 01020
Mike K.
Job Details: 06/22/2023
"Said it was spinning for 15+ minutes and she stopped it.No errors in history, ran self test fine. Inspection underneath and everything looks normal.Points towards an unbalanced load as being cause.Explained to pause unit, redistribute clothes and resume cycle if happens again.Took photo of receipt. Verified with office that unit is outside wp warranty, customer did purchase extended warranty from Lowes, but did not set up call through them.Explained to customer that she is responsible for service call.Refused to pay."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Chicopee, MA 01020
Mike K.
Job Details: 06/22/2023
"Had called wrong number enroute and mom had answered and greeted me at home, basement was locked and couldnt access unit, left , but customer had called office, she was on way home.Returned.Complaint of unit making burning smell, visit covered by authorization. Ran diagnostic cycle and agitation caused whole tub to spin. Lower section inspection found gear case had leaked oil and spray over lower components.Called techline and documented findings.Sr#7736693699Quoted for gear case, actuator, belt, washplate.. denied, they will attempt to speak with wp customer service."
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Springfield, MA 01118
Roger R.
Job Details: 06/22/2023
"Found unit getting power but not responding. Found no power at main board. Will need new filter board, cavity thermostat and interlock switches; ordrng 1 WPW10531156 (Board, filter) and 1 W11378281 (Thermostat , cavity) and 1 W11493414 (Interlock)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near Springfield, MA 01128
Roger R.
Job Details: 06/22/2023
"Found unit not responding correctly to inputs and shuts off after a couple minutes into ant cycle. Quoted for new control $222.99 and $239 labor; ordrng 1 w10906430 (Control, main)"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Springfield, MA 01108
Roger R.
Job Details: 06/22/2023
"Found lid lock failed and bezel hold broken as well. Installed new lid lock. Will need to order bezel and return to install. ; ordrng 1 W11237158 (Bezel, lid lock), used 1 W10861642 (DOOR LOCK) from stock"
We serviced a
WHIRLPOOL DRYER
Model LDR3822PQ3
Near Springfield, MA 01103
Roger R.
Job Details: 06/22/2023
"Installed motor and checked operation, all okay unit heating properly now."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Springfield, MA 01109
Roger R.
Job Details: 06/22/2023
Removed and replaced compressor and filter drier. Upon charging found that the leak is at the condenser and not the evaporator. Will return evaporator and order condenser tubing. Will submit for approval and return asap; rqstng P&A on 1 WPW10487115 (Condenser)
We serviced a
MAYTAG WASHER
Model MHW8630HW3
Near Fort Mill, SC 29707
Mitch H.
Job Details: 06/22/2023
"Ran diagnostics, no stored error codes. Checked and found water standing in both detergent and softener compartments. Though unit falls outside of serial number range of service pointer W11504923, it exhibits the same issue. Requesting P&A for dispenser assembly.; rqstng P&A on 1 W11524106 (Dispenser assembly)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Rock Hill, SC 29732
Mitch H.
Job Details: 06/22/2023
Checked and found pads on leveling feet coming off leaving metal to contact floor. Ordering feet; ordrng 2 WPW10141622 (Leveling foot)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Vernon, CT 06066
Jeremy B.
Job Details: 06/22/2023
Installed new rails. All checks ok.
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW0
Near Longmeadow, MA 01106
Roger R.
Job Details: 06/22/2023
"Installed new wash plate and checked for proper operation, all checked good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near York, SC 29745
Mitch H.
Job Details: 06/22/2023
"Checked and found lower kick plate and insulation not installed correctly. Removed kick plate corrected, reinstalled plate. Operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Lancaster, SC 29720
Jonathan J.
Job Details: 06/22/2023
"Complete food freezing eggs are freezing and cracking in the refrigerator section top shelf left side of the refrigerator. I found top vent was completely being blocked by a bottle of lemonade. I recommended customer to not block venting showed customer where venting is located out in the refrigerator zone section advise customer and proper placement of eggs, not to allow any food to be touching the back of the wall either to inhibit venting. Customer had raised refrigerator temperature to 41° temperature in a jar of salsa is 43.5° well within specifications of set temperature plus or -5°. Cannot find any issues with the refrigerator no error codes author misters and diagnostics cycle or testing positive. New defrosting issues. No additional issues found."
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GP0
Near Lancaster, SC 29720
Jonathan J.
Job Details: 06/22/2023
Replace door gasket and replace inner door lower gasket seal replaced spray arm assembly lower. I tested operations inspected for leakage. No leakage found with dishwasher. If customer calls back for door issues order and replace both hinges.
We serviced a
GE REFRIGERATOR
Model GSC22KGRCBB
Near West Springfield, MA 01089
Mike K.
Job Details: 06/22/2023
"Unit not cooling, compressor running. Found Evap fan not working, turned and started to run slowly. Full frost pattern on Evap.Verified getting 13vdc to motor.Quoted for Evap fan motor/labor - the 129 already paid. Approved; ordrng 1 WR60X10185 (Evap fan), dspstn on spec-tagged invntry: 1 WR55X10942 BD ASM MAIN CONTROL"
We serviced a
SAMSUNG WASHER
Model WF42H5200AW/A2 01
Near Southwick, MA 01077
Mike K.
Job Details: 06/22/2023
"Last load overfilled and then would not drain 4e error ( no water), cs had emptied and unplugged, load was a rug.Plugged in unit and started normal cycle was overfilling, cancelled and tried spin only, would not drain, pump humming.Cleared water bill n tub first them attempted to removed rest at trap, trap clear, water not coming out and drain to tub clear as far as could be seen. Clogged.With error quoted for drain pump, water level sensor and drain hoses, saved quote, denied, collected for service call."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Charlotte, NC 28207
Robert A.
Job Details: 06/22/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Charlotte, NC 28209
Robert A.
Job Details: 06/22/2023
"Cx complaint that the unit is not starting cycles. I inspected the unit to confirm the complaint. I found the unit is getting 124v to the unit and at the control. There is no response at the UI control. The UI panel is separating, probably letting moisture into the UI control. The unit needs a new UI control and UI panel to resolve the issue.; ordrng 1 W11460908 (UI panel) and 1 W11460962 (UI control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22EWBL2
Near Glastonbury, CT 06033
Chuck M.
Job Details: 06/22/2023
Customer complaint is that ice maker was not making enough. Checked and found filter needed to be replaced. Customer had filter. Replaced and advised customer to allow time for ice production.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Manchester, CT 06042
Chuck M.
Job Details: 06/22/2023
Installed condenser fan. Checked ok.
We serviced a
JENN-AIR REFRIGERATOR
Model JUDFP242HX11
Near Charlotte, NC 28207
Robert A.
Job Details: 06/22/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Charlotte, NC 28206
Robert A.
Job Details: 06/22/2023
Cx complaint that the unit is making a rattling noise while it runs. I inspected the unit and confirmed the complaint. I found the right rear roller was loose. The triangle lock pice was not in place allowing the wheel to move a lot. I secured the triangle piece and test d the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF560SAFM2
Near Thomaston, CT 06787
Jimmy R.
Job Details: 06/22/2023
"Tested unit and ran a diagnostics cycle found errors F8e2 f6e4 found water filling but no wash motor running, checked voltage to motor and 120v present sump&motor faulty. Replaced motor and ran unit threw a wash cycle checked all operations and unit is now working to specs ; used 1 W11085683 (MOTOR/SUMP) from stock"
We serviced a
WHIRLPOOL COOKTOP
Model JIC4430XS00
Near Farmington, CT 06032
Ruben C.
Job Details: 06/22/2023
Replaced module still getting f12 code called techline ordering burner coils per techline 7736696110 ; ordrng 1 W11672508 (Center front burner) and 1 WPW10396549 (Right rear coil) and 2 WPW10396548 (Left rear and right coils)s
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Plymouth, CT 06786
Jimmy R.
Job Details: 06/22/2023
"Tested unit due to customer having issue with unit spinning out towels washer leaving them wet at end of cycle, ran diagnostics and found no errors ran a self test cycle and found when unit would shift into a cycle it would bang and hang up then release and shift, checked actuator and found hanging up causing issues with washing. Replaced actuator recalibrated machine and ran a spin and wash cycle, all operations now working to specs ; used 1 W10913953 (Actuator) from stock"
We serviced a
WHIRLPOOL RANGE
Model WEEA25H0HN1
Near Manchester, CT 06040
Chuck M.
Job Details: 06/22/2023
Customer complaint is that right front dual burner was not heating properly. Inspected and found infinite was possibly sticking. Tested and burner is working properly. Switch checked ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Farmington, CT 06032
Ruben C.
Job Details: 06/22/2023
Checked unit getting e5 code on test 56 bad thermistor on ice maker ordering ice maker ice maker is under warranty; ordrng 1 W11658802 (Ice maker)
We serviced a
KITCHENAID WALL OVEN
Model KODE500ESS20
Near Torrington, CT 06790
Ruben C.
Job Details: 06/22/2023
Replaced controls and fans tested operation normal no error codes tested to 350 degress working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Torrington, CT 06790
Ruben C.
Job Details: 06/22/2023
Checked unit found mullion at bottom is separating from cabinet Called techline sr 7736691728 putting in for exchange review
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Willington, CT 06279
Jeremy B.
Job Details: 06/22/2023
Found motor mounts damaged causing loud noise. Replaced motor and tested all checks ok. ; used 1 279827 (MOTOR) from stock
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Ashford, CT 06278
Jeremy B.
Job Details: 06/22/2023
Washer leaking. Found hole in drain hose. Needs new. Customer will replace.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Pomfret, CT 06259
Jeremy B.
Job Details: 06/22/2023
Unit not cooling found weak frost pattern frost only on top rung. Needs new compressor and system leak checked. ; ordrng 1 W10507884 (Compressor) and 1 Xtratime (Xtra time)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Plainfield, CT 06354
Jeremy B.
Job Details: 06/22/2023
Washer not draining. Found pump hot. Replaced and tested washer working fine but pipe drain hose attached to is backing up and leaking. ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2575GRS08
Near Canterbury, CT 06331
Jeremy B.
Job Details: 06/22/2023
Icemaker only making 1 batch a day. Found temp setting below recommended setting. Changed settings. This should help with better ice production. Will order new icemaker. ; ordrng 1 W11546935 (Icemaker)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Mansfield, CT 06268
Jeremy B.
Job Details: 06/22/2023
Water not draining. Found broken wire at drain pump. Repaired wires and ran self test found lid clicking and not locking. Needs new control and lid lock. ; ordrng 1 W11513248 (Lid lock) and 1 W11643701 (Lower harness) and 1 W11626074 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Mansfield, CT 06268
Jeremy B.
Job Details: 06/22/2023
Installed new hub and washplate ran calibration then self test all checks ok.
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Catawba, SC 29704
Jonathan J.
Job Details: 06/22/2023
Complaint dryer will not start. I found door switch had failed internally. Replaced door switch tested operations. Everything is now working properly. No additional issues found with dryer today. ; used 1 WPW10569603 (DOOR SWITCH) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Rock Hill, SC 29730
Jonathan J.
Job Details: 06/22/2023
"Complaint washer not spinning clothing I found F8 E1 error code. No fill long fill error code. Also Phone F7e7 Error code. I found actuator arm had failed. I replaced actuator. No additional issues found with washing machine at this time I found hot water valve was turned off. Customer was running washer. Machine in hot wash with valve turned off. Customer says he only uses cold water wash. This model Hass to have both hot and cold water valves. Turned on for proper functionality of the washing machine. No additional issues found with washing machine at this time. drive belt is tight no slippage of the drive belt cam has a slight rattle, but no issues with the cam. ; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Fort Mill, SC 29715
Jonathan J.
Job Details: 06/22/2023
I found microwave installed to tight causing cabnitry to vibrate I loosened top mount screws vibration and fan noises are all normal noise now no abnormal noises being generated I shows customer how when unit is operating you can feel vibration occurring from right side of microwave normal vibration. Microwave is heating fine fan is operating fine. ; dspstn on spec-tagged invntry: 1 W11441128 BLOWER MOTOR and 1 WPW10693025 MAGNETRON
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS05
Near Fort Mill, SC 29715
Jonathan J.
Job Details: 06/22/2023
I replace the valve burner head office holder assembly first the center burner tested operations inspected using soapy bubbles. No leaks found under pressure. Everything is working properly. Flame is no longer going out between low and medium when turning the knob when gas is ignited. Everything working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW01
Near West Hartford, CT 06107
Chuck M.
Job Details: 06/22/2023
Installed control and programmed. Advised customer to allow time for unit to stabilize and reach proper temperature.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Southington, CT 06489
Jimmy R.
Job Details: 06/22/2023
"Checked over unit and found when fridge would come on calling for cooling unit would make a loud noise coming from back of machine, removed rear cover and found fan blade had slid down hitting house making loud noise, adjusted fan but it wanted to keep sliding down shaft added some tape to stop from sliding will order new fan blade,fan motor and baffle ; ordrng 1 W11127829 (Fan motor) and 1 W11204896 (Fan blade) and 1 WPW10570380 (Baffle)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Berlin, CT 06037
Jimmy R.
Job Details: 06/22/2023
"When arrived found unit had stopped cooling and only lasted for 2 days then warmed right up, removed both fridge and freezer evap covers and checked for leaking with uv light found fridge evap leaking at crimp on evaporator this caused unit to stop cooling. Replaced fridge evap,solenoid and compressor filled unit with 6 oz 134a and checked cooling, found unit now frosting up and working to specs"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Berlin, CT 06037
Jimmy R.
Job Details: 06/22/2023
"Checked over machine and found unit would not start a wash cycle due to lid not locking found lid strike broken off in lock causing issue, replaced bad strike with new and recalibrated machine ran wash cycle and all operations now working to specs ; used 1 W11457841 (STRIKE) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ3
Near Southington, CT 06479
Jimmy R.
Job Details: 06/22/2023
"Installed new glass top due to silicone on old coming apart, cleaned glass top and top now looks good and all functionings operating to factory specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Waterbury, CT 06706
Jimmy R.
Job Details: 06/22/2023
"Tested unit and found both sections cooling but not cooling to correct temps, checked evaporator for frost and found weak frost pattern checked compressor and unit is running but super hot to touch. Found unit kicking off on an overload causing unit to work and not work compressor is starting to fail. Checked doors and found gasket not sealing on top left and bottom of fridge door found door had dropped not allowing seal to touch cabinet, will order new compressor kit,couplers also shims and silicone for doors, parts tentative due to compressor a special order advised when karts are in we would call for return visit advised customer fridge will work the same and stay cooling ; ordrng 1 W11580057 (Compressor kit) and 1 W11504447 (Coupler) and 1 W11504445 (Coupler) and 1 WP99003172 (Silicone) and 3 WP2258681W (Shim)s and 3 WP487576 (Washer)s and 2 WP489467 (Washer)s"
We serviced a
WHIRLPOOL RANGE
Model KFGC558JSS05
Near Sutton, MA 01590
Chris B.
Job Details: 06/22/2023
Complaint that the range is making a buzzing noise from the front section where the knobs are at. Found no issues with the noises. Found no loose wiring. No error codes nor issues during diagnostic test. Mentioned to the customer to keep an eye on the stove.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRS07
Near Webster, MA 01570
Chris B.
Job Details: 06/22/2023
"Complaint that the unit is not cooling properly. Found evap frozen over. Went through diagnostic test, heating element is working properly, evap fan working properly but found bad control board as found in service pointer control board needs replacing. Refrigerator still under warranty. Technical Service Pointer #: W11642483 Rev C; ordrng 1 W11546609 (Control Board) and 1 WPW10384183 (Thermistor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Charlton, MA 01507
Chris B.
Job Details: 06/22/2023
Replaced all parts and dishwasher running normal. Great water coverage.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFF2055FRZ00
Near Holden, MA 01520
Angel R.
Job Details: 06/22/2023
Quoted customer on new UI and mullion plus labor. Water droplets collected at UI from moisture buildup and panel is not responsive. Sent quote customer will think about it.