Service History 181 - Advantage Appliance Repair

We serviced a

SAMSUNG WASHER

Model WF53BB8700ATUS

Near Killingly, CT 06241

Amanda R.

Job Details: 05/21/2024

During spin sounds like a jet engine taking off ; rqstng P&A on 1 Dc97-21466a (Tub front) and 1 Dc97-2311ib (Back outer tub) and 1 Dc97-23216a (Basket)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KBS2

Near Pomfret, CT 06259

Amanda R.

Job Details: 05/21/2024

F5e1 door stuck open door latch wasnt plugged in all the way reattached connection and unit starting normally door latch is louder then normal ; ordrng 1 W11412299 (Latch)

We serviced a

MAYTAG WASHER

Model MVW5035MW0

Near Pomfret, CT 06259

Amanda R.

Job Details: 05/21/2024

Going straight to done run capacitor leaking oil replaced tested starting normally ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Hartford, CT 06112

Chuck M.

Job Details: 05/21/2024

"Customer complaint is that dryer was noisy. Found blower wheel stripped from threaded nut to motor shaft. Cut off blower wheel and replaced. Found rollers and idler wheel worn. Replaced with repair kit. Dryer checked ok. ; used 1 4392067 (DRYER REPAIR KIT), and 1 WP697772 (BLOWER WHEEL) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS4

Near East Hartford, CT 06108

Chuck M.

Job Details: 05/21/2024

"Replaced door seal, door glass and brackets. Checked ok."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Windsor, CT 06095

Chuck M.

Job Details: 05/21/2024

Replaced control and console. Tested and dishwasher checked ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Bloomfield, CT 06002

Chuck M.

Job Details: 05/21/2024

Customer complaint is that refrigerator rolls forward when doors are opened. Unit does not have legs to stabilize from moving. Customer concern is that there are small children that can get hurt opening refrigerator doors. Unit is leveled but roll when doors are opened and closed.

We serviced a

WHIRLPOOL DRYER

Model WED8127LW0

Near Norton, MA 02766

Aimee Z.

Job Details: 05/21/2024

Installed new control and sensor with tune up. Removed hose inside Filled wet lint pulled out as much as could Cust needs to replace vent hose to semi rigid hoseAdvised to call Vent wizards. 1781 908 0121; dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Fort Mill, SC 29715

Mitch H.

Job Details: 05/21/2024

"Removed and replaced main control board and wiring harness. Reassembled. Ran control calibration. Ran manual tests for valves, agitate, spin and drain. All tested good. Washer operating properly."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Tega Cay, SC 29708

Mitch H.

Job Details: 05/21/2024

Installed element support. Tested microwave. All operating properly.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Somers, CT 06071

Gary V.

Job Details: 05/21/2024

"Inspected and found belt and cam burnt up, replaced both parts and cycled, tested fine.; used 1 W11239857 (BELT), and 1 W10721967 (CAM KIT) from stock"

We serviced a

MAYTAG DRYER

Model MED8630HC2

Near Tega Cay, SC 29708

Mitch H.

Job Details: 05/21/2024

"Called tech line spoke to Andrew SR# 7739113468. Checked wall outlet, no issues. Checked polarity and connections at ACU, all good. Requesting P&A for ACU and HMI. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 W11367320 (HMI) and 1 W11512534 (Control)"

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW2

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 05/21/2024

"Tested unit due to customer having issues with unit randomly not working, ran a diagnostics cycle and found error F5e2 lid lock checked lock and it is locking and unlocking normally no issue, let unit run thew a self test and all functions operating normally. Recalibrated control and advised customer machine is working properly could just have needed a recalibration if any issue plz call back as of now unit is working normally"

We serviced a

WHIRLPOOL DISWASHER

Model WDT910SAYH3

Near Holland, MA 01521

Chris B.

Job Details: 05/21/2024

Complaint that the unit is not washing properly. Found bad wash pump. Quoted parts and labor. Will order parts for a return visit.; ordrng 1 WPW10605058 (Wash Pump)

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HBS0

Near Canterbury, CT 06331

Jeremy B.

Job Details: 05/21/2024

Found d adjusters broken on top rack needs new. ; rqstng P&A on 2 WPW10546503 (Adjusters)s

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Canterbury, CT 06331

Jeremy B.

Job Details: 05/21/2024

Washer not agitating actuator keeps clicking. Found actuator stripped. Replaced and ran calibration then self test all checks ok. ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Columbia, CT 06237

Jeremy B.

Job Details: 05/21/2024

Buttons on panel not responding was able to reset and test found faulty actuator. Replaced and ran self test all checks ok. ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Columbia, CT 06237

Jeremy B.

Job Details: 05/21/2024

Both sections not cooling. Found bottom two rungs on evap with frost. Other rungs are clear. Put some Freon in system and developed an even frost pattern.. there is a leak and suspected to be in the evaporator. Needs nitrogen and leak checked. ; ordrng 1 WP2188823 (Evaporator) and 1 WPW10143759 (Filter drier) and 1 Extratime (Xtra time)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Ashford, CT 06278

Amanda R.

Job Details: 05/21/2024

Stopped making ice jiggled bail arm ice maker harvested went over taking ice bin out and showed customer what I did set ff temp at 40

We serviced a

WHIRLPOOL REFRIGERATOR

Model ET18JKXDW05

Near Charlotte, NC 28278

Ryan S.

Job Details: 05/20/2024

"Customer complained unit wont run, found unit has shirt somewhere tripping breaker. Started unplugging sections and checked for short. Compressor was unhooked and unit still tripped. Unhooked harness to timer/ thermostat and lights in refrigerator section and unit didnt trip. Unplugged thermostat and timer and lights worked. Went to freezer section and u hooked harness to defrost thermostat, heater and fan in freezer. Now timer and defrost thermostat not kicking so issue is with evap fan and defrost system. Part for defrost heater and defrost thermostat (2179823 ) is no longer available , also needs evap fan 2176298 which is also no longer available. Informed customer unit is non repairable due to part being no longer available. ; ordrng 1 2176298 (Evap fan) and 1 2179823 (Harness w heater.)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Manchester, CT 06040

Amanda R.

Job Details: 05/20/2024

Complaint cant start unit drain pump running constantly showed how to hold start button to cancel unit checked errors ran automatic test and started bulky cycle

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Columbia, CT 06237

Jeremy B.

Job Details: 05/20/2024

Cover on water dispenser not snapping inmllace and feels falling off. Needs new cover and dispenser. ; ordrng 1 W11519867 (Cover) and 1 W11519867 (Cover)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHC2331PFAA

Near Wilbraham, MA 01095

Gary V.

Job Details: 05/20/2024

"Inspected and found ice chunk blocking drain, cleared ice and tested fine."

We serviced a

MAYTAG DRYER

Model MED6230RHW2

Near Mount Holly, NC 28120

Ryan S.

Job Details: 05/20/2024

"Customer complained unit getting. Too hot now but will run. Found after checked all parts that heating element after heating up and running for a little while moves enough to ground to short. Reps led heating element and thermal kit. Ran unit after verified heating element cycling on and off at proper temps and unit had good airflow. ; used 1 279973 (THERMAL KIT), and 1 WP3387747 (ELEMENT) from stock"

We serviced a

WHIRLPOOL DRYER

Model WGD5600VQ0

Near West Hartford, CT 06117

Ruben C.

Job Details: 05/20/2024

Checked unit found belt broken replaced belt tested operation normal ran cycle heating normally No email; used 1 341241 (BELT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM10

Near Hartford, CT 06112

Ruben C.

Job Details: 05/20/2024

Checked unit has damage on bottom right side of hinge door is push in at bottom this is past 30 day damage cust has to go back to dealer

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Bloomfield, CT 06002

Ruben C.

Job Details: 05/20/2024

Checked unit ran diagnostics found error for long fill customer did not have hot water open informed cust needs to have both waters on instruct fulfilled

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Simsbury, CT 06089

Ruben C.

Job Details: 05/20/2024

Checked unit found error code for Pressure control f3e2 unit keeps draining ordering control and lower harness office has receipt from Costco; ordrng 1 W11568984 (Lower harness) and 1 W11419051 (Control)

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW1

Near West Hartford, CT 06117

Ruben C.

Job Details: 05/20/2024

Replaced rotor ran diagnostics component test tested all normal normal sound in agitate and spin mode ran a normal cycle agitating normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near East Windsor, CT 06088

Chuck M.

Job Details: 05/20/2024

Replaced compressor and filter Drier. Vacuumed and then charged system with 47 grams of R600a. Advised customer to allow time for unit to stabilize and reach proper temperature. ; dspstn on spec-tagged invntry: 1 876765 TUBING KIT and 1 W11580057 COMPRESSOR R600A

We serviced a

KITCHENAID M/W OTR

Model KMHS120ESS11

Near Huntersville, NC 28078

Robert A.

Job Details: 05/20/2024

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near West Hartford, CT 06117

Ruben C.

Job Details: 05/20/2024

Replaced drain pump tested operation normal draining normal functioning normal cust will observe after several loads

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Manchester, CT 06042

Amanda R.

Job Details: 05/20/2024

Wrong doors ordered need to reorder ; ordrng 1 LW10803965 (Door) and 1 LW10803941 (Door)

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near East Hartford, CT 06118

Amanda R.

Job Details: 05/20/2024

Wheels broken replaced wheels tested sounds normal ; used 1 4392065 (DRYER REPAIR KIT) from stock

We serviced a

SAMSUNG WASHER

Model WA44A3205AW/A4-00

Near Marshville, NC 28103

Jonathan J.

Job Details: 05/20/2024

Complaint washing machine keeps leaking as soon as water valve is turned on all over floor. I found inlet valve assembly is broken. I am ordering both hot and cold assembly valve. Soon as hot water is turned on unit is gushing water all over customers concrete floor. Cold water is slowly dripping from a split in the valve as well. I am awaiting authorization.; rqstng P&A on 1 DC62-00311F (Valve) and 1 DC62-30314V (Valve)

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Amherst, MA 01002

Chris B.

Job Details: 05/20/2024

Complaint that the unit is making a loud rumbling noise. Found blower wheel full of lint and was not on straight to the motor. Found the tub would wobble too loose and one quarter of the section is bent. Will need new tub and blower wheel. Will order motor as backup if wheel wont dislodges from motor.; ordrng 1 W10508188 (Drum) and 1 W11327190 (Blower Wheel) and 1 W11234001 (Motor)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS2

Near Southampton, MA 01073

Mike K.

Job Details: 05/20/2024

"Unit is under 1yr wp warranty per service bench.Complaining by of not getter by the water. Water in unit on arrival. Canceled and drained fine.Started normal cycleF7e1,fae2, errors in history. Wash motor failure, vent motor issue. Cleared and ran diagnostic cycle. Wash motor not running, just hums, unit did fill.Replaced sump assy and all tests fine ; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Monroe, NC 28112

Jonathan J.

Job Details: 05/20/2024

Cannot service unit as unit is out of warranty at this time tenant does not have any documentation stating it is still in warranty. I am unable to contact rental properties at any of the phone numbers at this time. Tenant is refusing to pay diagnostics fee at this time as well. As it is not her property.called leasing agent left multiple vms at (980) 313-3370. Unable to get ahold of anyone.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS3

Near Marlborough, CT 06447

Jeremy B.

Job Details: 05/20/2024

Dishwasher not running a cycle will stop 30secs later and give 10-3 error drying fan error. Checked all connections they are tight needs new control and vent motor. ; ordrng 1 W11649995 (Air vent wax motor) and 1 W11410066 (Control)

We serviced a

LG REFRIGERATOR BOT

Model Lfx28968st/06

Near Somers, CT 06071

Chuck M.

Job Details: 05/20/2024

Customer complaint is that refrigerator is not cooling. Found all fans and compressor running. Tested and found low amps at compressor. Condenser cold to touch. Compressor is inefficient. Quoted P&L. Customer will buy new.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LPUS2686LF0

Near South Hadley, MA 01075

Chris B.

Job Details: 05/20/2024

Complaint that the unit is not cooling properly. Found uneven frost pattern in the evaporator side. Quoted parts and labor. Customer will look into another unit. Collected trip fee.

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Glastonbury, CT 06073

Jeremy B.

Job Details: 05/20/2024

Installed new top all checks ok.

We serviced a

WHIRLPOOL RESIDENTIAL REFR

Model WRS321SDHZ11

Near Chicopee, MA 01020

Chris B.

Job Details: 05/20/2024

Replaced all parts and refrigerator running normal. Heater Element is working normal. Had te defrost the heavy ice buildup.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW01

Near Springfield, MA 01119

Chris B.

Job Details: 05/20/2024

Complaint that the right door open too hard. Mentioned to the customer that the flooring is unleveled and I adjusted as much as I could but still was not straight. Found bad drawer and insert has broken plastic strips. Put part for approval and customer will contact Whirlpool for this issue. ; rqstng P&A on 1 W11162443 (Crisper Drawer) and 1 W11449890 (Glass Insert)

We serviced a

GENERAL ELECTRIC MICROWAVE OVEN

Model PVM9179SK4SS

Near Foxborough, MA 02035

Aimee Z.

Job Details: 05/20/2024

"Ordered wrong control , need this one; ordrng 1 WB56X30171 (Control complete), states that autho needed"

We serviced a

KENMORE WASHER

Model ="110.26002012"

Near Northampton, MA 01060

Mike K.

Job Details: 05/20/2024

"Has been leavng loads wet, drains but not sure if spinning.Put unit into a drain and spin, did not go into spin. Found basket will not turn by hand. Checked lower unit and clear. Removed tub repair n and nothing obstructing. With force able to get to break free, bad bearing.Quoted with just gear case assy/labor denied. Collected for service call only"

We serviced a

WHIRLPOOL DRYER

Model WED9400SZ1

Near Foxborough, MA 02035

Aimee Z.

Job Details: 05/20/2024

Found the fuse open and a error code of f23Needs thirmistor fuse and acu nla.

We serviced a

KITCHENAID DRYER

Model KGYS850LQ1

Near Medway, MA 02053

Aimee Z.

Job Details: 05/20/2024

Ran dryer and watched through site hole longer runs Found the gas valve is prematurely shutting down Needs new gas valve .Sent Cust estimate ; dspstn on spec-tagged invntry: 1 W11050897 THERMAL CUTOFF and 1 WP3387134 THERMOSTAT

We serviced a

WHIRLPOOL WASHER

Model WFW95HEDU0

Near Wilbraham, MA 01095

Gary V.

Job Details: 05/20/2024

"Inspected and found no error codes, cycled thru auto test and all functions test normal."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Northampton, MA 01062

Mike K.

Job Details: 05/20/2024

Replaced Washplate and screw.; dspstn on spec-tagged invntry: 1 W10752187 AGITATOR SCREW

We serviced a

KITCHEN AID DISHWASHER

Model KDFE104DWH3

Near Northampton, MA 01062

Mike K.

Job Details: 05/20/2024

"Soap still in dispenser at end of cycle. Tested in normal, filled fine, wash motor not running.Quoted for sump assy/labor denied. Collected for service call only."

We serviced a

LG WASHER

Model WM2487HRM

Near Wilbraham, MA 01095

Gary V.

Job Details: 05/20/2024

"Inspected and found inner basket and bearing broken, quoted and he will call."

We serviced a

GE DISHWASHER

Model GYD655SSJ5SS

Near Holyoke, MA 01040

Mike K.

Job Details: 05/20/2024

"Not starting on arrival, no response on display at power connection in terminal box was reading 8vac l1 to nuetral, 120vac l1 to ground, tried l1 to nuetral again and got 129ac. Plugged harness back in and unit powering on and running normal moves wires all around and kept power fine. Could not verify if there was a misread on meter or failure in neutral line test as everything is running as normal now.Registering door open/close. Charged for service call only at this time."

We serviced a

MAYTAG WASHER

Model SAV4655EWW

Near Holyoke, MA 01040

Mike K.

Job Details: 05/20/2024

"Did not leak in testing, ran regular cycle, filled/agitated and detained fine, went into spin fine. Unit does overflow sink sometimes and sink no drain was clogged while testing ( cleared to allow to drain during test). Loud squealing as it starts. Belt is cracked heavily, idler worn.Quoted for belt, idler assy and labor. Denied and collected for service call only."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Chicopee, MA 01013

Mike K.

Job Details: 05/20/2024

"Unit is under 1yr wp warranty per service bench. Found rf not cooling, evap clogged with frost. Heater connected properly and secure.Ordering heater and control, steamed evap to allow some operation until return; ordrng 1 W11650662 (Heater assy) and 1 W11558182 (Control)"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW0

Near Chicopee, MA 01013

Mike K.

Job Details: 05/20/2024

"Found hole in boot, replaced and tested fine in quick wash.; used 1 W11314648 (BELLOW) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS3

Near Agawam, MA 01001

Mike K.

Job Details: 05/20/2024

Clogged evap drain causing leaking. Quoted for evap drain cleaning. Steaming did not clear. Pulled unit out and cleared. Draining fine. Removed ice build up in bottom of fr

We serviced a

KENMORE REFRIGERATOR

Model ="253.63892304"

Near Springfield, MA 01108

Chris B.

Job Details: 05/20/2024

Complaint that the unit is leaking water from the bottom back. Found unit not reaching temp properly. Evaporator has signs of little frost pattern causing uneven cooling. Found gap on the door seal of uneven floor. Customer will keep using the refrigerator as it is for now. Customer mentioned that the unit is running all the time and food is not even. Collected trip fee.

We serviced a

WHIRLPOOL RANGE

Model WEG515S0LS3

Near Springfield, MA 01108

Chris B.

Job Details: 05/20/2024

Complaint that the unit is not heating properly. Proof of purchase in the pics. Found ignition and gas came on but wont stay on for long and keeps shutting off. Found thermistor reading properly. Igniter working properly. Good gas. Found when using the broil the bake would turn on and of constantly. Will order control board and thermistor as backup. Unit gas line is too short to pull out stove and customer will contact office when they replace the gas line with longer one to be able to access the back of the unit.; ordrng 1 W11620561 (Control Board) and 1 W10833885 (Temperature Sensor)

We serviced a

KITCHEN AID RANGE - ELECTRIC

Model KSEG950ESS2

Near Newington, CT 06111

Jeremy B.

Job Details: 05/20/2024

Oven not heating properly. Found burnt out bake element. Replaced and preheated to 350 all checks ok. ; used 1 W10779716 (ELEMENT) from stock

We serviced a

MAYTAG DRYER ELECTRIC

Model MED3500FW0

Near Franklin, MA 02038

Aimee Z.

Job Details: 05/20/2024

Found area to tight to do a repair un service able.Cust will need to have removed from bath room Took photos

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHB2750TD8

Near Norton, MA 02766

Aimee Z.

Job Details: 05/20/2024

"Installed new gasket, shroud and ice box fan.; dspstn on spec-tagged invntry: 1 5304493604 FAN & GASKET KIT"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near South Windsor, CT 06074

Amanda R.

Job Details: 05/20/2024

Replaced drip tray for ff evaporator cleared drain so it would drain defrost water

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW1

Near South Windsor, CT 06074

Amanda R.

Job Details: 05/20/2024

Replaced drain pump and belt tested draining normally ; used 1 661570V (BELT) from stock

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Davidson, NC 28036

Robert A.

Job Details: 05/20/2024

"Cx complaint that the unit is throwing an error code after. I inspected the unit to confirm the complaint. The error was on the creek when I arrived: f9e0. The prior complaint was the unit emitted smoke from the side of the unit, not in the oven cavity. I pulled the unit out and found thermal damage at the Jbox. There is extensive damage done to the wires coming from the home. The unit need an electrician to resolve the issue. I called WP safety to document the issue.Sr7739092175"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW1

Near Huntersville, NC 28078

Robert A.

Job Details: 05/20/2024

"Cx complaint that the unit is not completing cycles. I inspected the unit to confirm the complaint. I found error codes: f5e3 f8e1. I cleared the codes and ran a service cycle. All components passed with no clear issues. I ran manual drain and lid lock, both worked fine. Cx says mid cycle it will stop and not continue the cycle. Im ordering a new lid lock and drain pump to resolve the issue. The unit is stacked, said he will have the dryer removed for the return visit.; ordrng 1 W11565030 (Lid lock) and 1 W11688994 (Cold valve) and 1 W11688995 (Water valve)"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Matthews, NC 28104

Jonathan J.

Job Details: 05/20/2024

Complaint washing machine is making abnormal noises not washing properly finishing cycle before it is actually done. F7e5 f0e5 only codes in fault history. I found suspension rods have failed I also found Gearcase is leaking gear oil. I found wash plate will not come off at all as well. Unit will need entire lower in to fix plus associated parts but also need the hub and will also need agitator. No further issues found with washing machine today. ; ordrng 1 W10324651 (Hub) and 1 W10721967 (Cam) and 1 WPW10006384 (Belt) and 1 W11454734 (Gearcase) and 1 W11130362 (Suspension) and 1 W10752187 (Screw) and 1 W11550891 (Agitator)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Weddington, NC 28104

Jonathan J.

Job Details: 05/20/2024

"Complaint door light on occurring will not dispense water chimes all hours day night does not mater if we open close all the doors. I found door light switches are all operational normally as of right now I suspect control or ui malfunction occurring preventing proper reading of door switches from occurring. Will need autho for parts. ; ordrng 1 W11224256 (Control) and 1 W11636543 (Ui), dspstn on spec-tagged invntry: 2 W11123941 SWITCH"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Matthews, NC 28104

Jonathan J.

Job Details: 05/20/2024

"Complaint washing machine is very loud all the time. Extremely loud compared to previous machine. I found all noises and operation is normal as of right now. I did find however packaging Styrofoam was causing noise that had gotten into belt area. I removed Styrofoam, but all noises being heard are normal as of right now no belt squeal no cam noise no additional issues found at this time."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS3

Near Lancaster, SC 29720

Jonathan J.

Job Details: 05/20/2024

Complaint water leaking into tub all the time except for when water is turned off under sink I found error codes 9-2 8-4 only codes in fault history I cleared codes I found water inlet valve has failed causing water to fill tub and leak into overflow triggering 8-4 error code to occur. I replaced inlet valve assembly I inspected for leakage no further leakage is occurring or seen at this time. ; used 1 W11175771 (VALVE) from stock

We serviced a

MAYTAG WASHER

Model MVWB855DC4

Near Ellington, CT 06029

Amanda R.

Job Details: 05/20/2024

Throwing error F6e2 Ui cannot hear the acu the start button wont work and sometimes Ui isnt even turning on quoted for Ui

We serviced a

WHIRLPOOL DRYER

Model MEDX655DW1

Near Suffield, CT 06078

Chuck M.

Job Details: 05/20/2024

Replaced Temperature Switch and Timer. Tested and dryer is working on high heat.

We serviced a

GE DISHWASHER

Model CDT865SSJ0SS

Near Enfield, CT 06082

Chuck M.

Job Details: 05/20/2024

Customer complaint is that select cycle button does not work. Confirmed button does not work. Inspected and found button strip and button housing is broken. Ordered parts. ; ordrng 1 WD12X20246 (silicone light pipe) and 1 WD12X10470 (housing)

We serviced a

MAYTAG WALL OVEN

Model MEW9527FZ02

Near Enfield, CT 06082

Chuck M.

Job Details: 05/20/2024

Customer complaint is that food is not heating properly in oven. Checked elements and temperature sensor. All checked ok. Tested convection fan motor and it is out of range. Should be 15-20 olms. Measured at 24.4 olms. Ordered convection fan motor and extra Time. ; ordrng 1 W10860984 (motor-fan) and 1 ExtraTimeSlots (Extra Time Slots)

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Charlotte, NC 28226

Ryan S.

Job Details: 05/20/2024

Customer complained unit not working. Found unit had water in it. Found no power to drain pump. Found no power coming from control board. Also found harness has no continuity to drain pump. Harness short causing control to short. Needs control and harness and drain pump. Quoted 741.59 for repair. Customer denied repair. Collected trip fee.

We serviced a

SAMSUNG WASHER

Model WA50F9A7D

Near Concord, NC 28027

Robert A.

Job Details: 05/20/2024

"Cx complaint that the unit is flashing an error code during cycles. I inspected the unit to confirm the complaint. I did not find any error codes. I started a normal cycle, no issues appeared. I also started a quick cycle, still no issues. A similar code based on the cx description is an OE code, which can come from too much detergent. I suggested to the cx to use a little less detergent. The unit is working as designed. I collected the service call fee by CC."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ

Near Charlotte, NC 28269

Robert A.

Job Details: 05/20/2024

Cx canceled the appt at the door. I did not diagnose the unit.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Palmer, MA 01069

Gary V.

Job Details: 05/20/2024

"Inspected and found wash pump running loud and then shutting off, needs new wash pump, quoted and she will call."

We serviced a

KENMORE REFRIGERATOR

Model ="106.74264400"

Near Wilbraham, MA 01095

Gary V.

Job Details: 05/20/2024

"Inspected and found drain tube frozen over, thawed drain and cleared ice out, tested fine."

We serviced a

MAYTAG DRYER

Model MEDP575GW1

Near Charlotte, NC 28226

Ryan S.

Job Details: 05/20/2024

"Customer complained of noise when running dryer. Model and serial were for washer. Input model and serial for dryer that I am working on and is in initial 5 year factory warranty . Ran unit and head noise in blower housing. Found that blower wheel had came loose. Was able to re tighten blower wheel. Ran unit for while and checked blower wheel again, unit working as designed. Verified proper operation."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Coventry, CT 06238

Jeremy B.

Job Details: 05/20/2024

Icemaker cycles but never fills keeps making noise will order icemaker and valve. ; rqstng P&A on 1 W11556926 (Icemaker) and 1 W11519244 (Valve)

We serviced a

MAYTAG DRYER

Model WED5530SQ0

Near Farmington, CT 06085

Ruben C.

Job Details: 05/20/2024

Checked unit found door switch broken replaced switch tested operation ; used 1 WP3406107 () from stock

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Columbia, CT 06237

Jeremy B.

Job Details: 05/20/2024

Installed new control and diffuser. Set to recommended please allow 24hrs for temps to stabilize.

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS3

Near Columbia, CT 06237

Jeremy B.

Job Details: 05/20/2024

Upper rack hits the gasket when sliding in and out. When the manifold hits the rear retainer it shifts and hits the gasket. Tried making some adjustments but still running will replace top rack parts. ; ordrng 2 W11561204 (Track)s and 1 W11545334 (Manifold) and 1 W10872558 (Feed tube) and 1 W11690647 (Retainer) and 1 W11590538 (Retainer) and 1 W11573766 (Arm) and 1 W10847876 (Rack)

We serviced a

LG REFRIGERATOR

Model LMX30995ST/01

Near Agawam, MA 01001

Mike K.

Job Details: 05/17/2024

"Compressor/fans running but not cooling, sealed system issue. Quoted for compressor, evaporator/labor. Denied, collected for service call only"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Vernon, CT 06066

Chuck M.

Job Details: 05/17/2024

Customer complaint is that refrigerator was leaking from filter housing. Arrived and filter was out. Installed filter and tested multiple times and no leaks found. Showed customer it works.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Amherst, MA 01002

Chris B.

Job Details: 05/17/2024

Complaint that the unit has a high pitch noise very annoying. Found high side emitting a vibrating pitch at around 1khz on the tubing. Added sound deadening foam sleeve in the tubing and reduce the noise drastically. Problem fixed.

We serviced a

WHIRLPOOL RESIDENTIAL REFR

Model WRX986SIHZ00

Near Granby, MA 01033

Chris B.

Job Details: 05/17/2024

Complaint that the freezer has frost all over in the bins. Found door rails not smooth and needed lubrication. Freezer door handle was loose. Adjusted the unit and all working normal.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Manchester, CT 06040

Amanda R.

Job Details: 05/17/2024

Complaint taking multiple cycles to dry rock blocking vent outside moved unit is heating

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Belmont, NC 28012

Ryan S.

Job Details: 05/17/2024

"Customer heard noise when opening and closing door. Thought it was compressor . Ran service mode, found evap freezer fan making noise. Ordering evap fan. Scheduled return call for 5-22-24 am. ; ordrng 1 W11559968 (Freezer fan)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Weddington, NC 28104

Jonathan J.

Job Details: 05/17/2024

Complaint refrigerator is leaking all over floor will mop it up and four hours later. Water will be on the floor again. Front left corner of refrigerator. I found drain tube in fresh food section was clogged. I cleared drain tube and shipped away. All the ice tested operations. Everything is now working properly as of right now no further issues found with refrigerator at this time. Unit is cooling properly.

We serviced a

LG REFRIGERATOR

Model LMXS28626S/00

Near Bellingham, MA 02019

Aimee Z.

Job Details: 05/17/2024

"Plugged in compress running, also all fans . Un plugged tested fuse on control has continuity.Plugged into an amp meter let run. Ran taste mode compressor fans and damper. Last test was defrost working and the wasnt a blinking light on boardNo cool Fridge or freezerCompressor running Amps were 8Needs new compressor Cust buying new"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model PRMC2285AF

Near Chicopee, MA 01020

Mike K.

Job Details: 05/17/2024

"Rf section icemaker not making ice. Fan clear and running, no frost build up. No water in tray. Ran diagnostic and valve running but not filling. Found fill tube frozen over, turned on heater and temperature did raise, steamed clear and ran fill, harvest and arm test fine. Also had me verify fr icemaker fill arm working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRR56X18FW00

Near Mansfield, CT 06250

Amanda R.

Job Details: 05/17/2024

Replaced evaporator vacuumed system recharged with 4.8 oz of r134a started cooling

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Tolland, CT 06084

Amanda R.

Job Details: 05/17/2024

Ice maker leaking water into ice bin ice maker bad replaced ice maker and manually filled ice maker not leaking ; used 1 W11294907 () from stock

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Huntersville, NC 28078

Robert A.

Job Details: 05/17/2024

Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found the TCO fuse has blown and needs to be replaced. I replaced the entire kit with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 279816 (THERMAL KIT) from stock

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Attleboro, MA 02703

Aimee Z.

Job Details: 05/17/2024

"Error codes f1e1. Acu failureFound the drive hub stripped, cant get wash plate out will need to cut out. Needs suspension rods and acu .Couldnt run a diagnostic cycle ; ordrng 1 W10902814 (Washplate) and 1 W10528947 (Drive hub) and 1 W11130362 (Suspension rods) and 1 W11116592 (Acu)"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Huntersville, NC 28078

Robert A.

Job Details: 05/17/2024

"Cx complaint that the unit is not starting cycles. I inspected the unit to confirm the complaint. I found an error code: f7e1. I started a calibration and normal cycle, both did not begin sensing but instead just hummed and stopped the cycle. The unit needs a new capacitor to resolve the issue. I replaced the capacitor with one from TS and tested the unit for the cx. The unit is working as designed. I collected the payment in full by CC.; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near East Longmeadow, MA 01028

Gary V.

Job Details: 05/17/2024

"Inspected and found heater welded to frame, causing damage to other components, timer and thermostat, replaced heater, timer and thermostat, cycled and tested fine.; dspstn on spec-tagged invntry: 1 WPW10185982 TIMER , used 1 WP3387134 (THERMOSTAT), and 1 279838 (ELEMENT) from stock"

We serviced a

LG DISHWASHER

Model LDF8874ST

Near Northampton, MA 01060

Chris B.

Job Details: 05/17/2024

Complaint that the unit is giving a error code AE. Unit had the breaker shut off on arrival. Switch breaker on and no error codes present. Verified for any leaks and none present. Unit working normal. No issues found with the dishwasher. Collected trip fee on first ticket.

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