We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Rock Hill, SC 29730
Mitch H.
Job Details: 08/09/2023
"Checked and found scratches and marks on one of the inner door glasses. Also checked center calibration, checks good. Instructed customer on using tools setting on control to adjust temp calibration. Ordering door assembly.; ordrng 1 W11600222 (Door) and 1 W10909682 (Nameplate)"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Thomaston, CT 06787
Jimmy R.
Job Details: 08/09/2023
"Tested unit and found washer shaking out of control in a spin cycle, checked errors and found F8e1 long fill checked suspension and found bad found tub wobbling up and down and suspension not catching it like it should unit needs new suspension kit, customer will hold off for now and let us know about going forward with repair"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS00
Near Meriden, CT 06451
Jimmy R.
Job Details: 08/09/2023
"Tested unit and found fridge led modules on left side of door and upper top of cabinet out, checked each module and found one on left side faulty and one on upper top faulty replaced both led modules and all lights are now working and operating to specs ; used 2 W11462342 (Modules) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Southington, CT 06489
Jimmy R.
Job Details: 08/09/2023
"Installed new door and customer advised me unit was shaking again, checked level and found front left leg not on the ground causing unit to wobble, wile checking legs found pedestal starting to bow out and crack advised customer the pedestal is breaking and this is causing issue with spinning the machine should be on the floor or on a concrete pad this would stop it from shaking, customer is going to buy a new pedestal the one they have now is also to small washer is sticking off 4 inches. If there still having issue they need a second opinion"
We serviced a
WHIRLPOOL WALL OVEN
Model KODE900HSS00
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 08/09/2023
Installed new parts and programmed. All checks ok.
We serviced a
WHIRLPOOL RANGE HOOD
Model KVWB400DSS
Near Glastonbury, CT 06073
Jeremy B.
Job Details: 08/09/2023
Installed new motor all checks ok.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104HBL1
Near East Hampton, CT 06424
Jeremy B.
Job Details: 08/09/2023
Customers complaint is dispenser broken and dishes not drying. Found dispenser broken. Ran self test and all checks ok. ; used 1 W10861000 (DISPENSER) from stock
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near South Windsor, CT 06074
Jeremy B.
Job Details: 08/09/2023
Received wrong harness will reorder. ; ordrng 1 W11590868 (Harness)
We serviced a
WHIRLPOOL WASHER
Model MVWP575GW1
Near Southington, CT 06479
Jimmy R.
Job Details: 08/09/2023
"Double checked unit and found washer would not cycle or advance in any cycle checked errors and found actuator error and cntrl error, ran a calibration and found unit would just sit never agitating just moving the tub, checked actuator and found not moving. Replaced actuator and found when cycling unit shorted out found harness faulty causing short. Unit needs new actuator,harness and cntrl ; ordrng 1 W11212745 (Actuator) and 1 W11502823 (Cntrl) and 1 W11376227 (Harness), used 1 W10913953 (Actuator) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near China Grove, NC 28023
Vincent O.
Job Details: 08/09/2023
Found grinding noise from worn gearcase. Also belt squealing when switching speeds. Unit will need drip vent assembly rebuild. Order and replace drive assembly. ; rqstng P&A on 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11550891 (Agitator)
We serviced a
GE WASHER
Model GFW550SSN0WW
Near West Springfield, MA 01089
Mike K.
Job Details: 08/09/2023
"Unit sat with water in it, would not spin/drain. Cs had drained unit at trap and trap clear, also verified drain hose not crimped.Verified trap clear, ran drain and spin, spinning fine.Lock working fine.Ran rinse cycle, let fill a bit and put into drain and spin, drain pump not running, no hum no operation.Measuring 6vac at pump, in process of moving it did turn the pump on twice, each time less then a second.Quoted for control and pump. Will think it over, quote saved. Collected for service call."
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB0
Near Chicopee, MA 01013
Mike K.
Job Details: 08/09/2023
"Unit under 1yr wp warranty per service bench.F8e4 error code, water in drip tray, cleared and started normal cycle fine. Explained dish position as on bowl angled in front of bottom rack likely was cause. Also explained how to correct if error happens in future."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHW00
Near Chicopee, MA 01013
Mike K.
Job Details: 08/09/2023
"Cs says fan not working and freezer to warm. Compressor off on arrival, as had door open compressor/fans kicked on. 38 in rf,, 21 in fr. Fr was air temp after had been open for diagnosing, no product in fr.Lots of frost/frozen water droplets on ceiling of fr. Icemaker was in off position, but cubes were frozen and frozen water in bins.. along with one bag of ice that was not melting. Evap fan was surrounded by ice and cover was partially clogged, good evap frost pattern. Cleared ice build up and unit went into defrost as I was reassembling.Issue is same as previous repair, so just collected for service call. Door is easy to leave open, reminded cs to make sure it is closed.; dspstn on spec-tagged invntry: 1 WPW10464673 EVAP MOTOR"
We serviced a
GE WASHER
Model GTW460ASJ8WW
Near South Hadley, MA 01075
Mike K.
Job Details: 08/09/2023
"Complaint of unit not agitating, finding clothes unmoved. Ran normal cycle and filled and went into agitate properly. Cancelled and ran drain and spin, went into spin fine. With intermittent failure quoted for shifter and cam"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Ludlow, MA 01056
Chris B.
Job Details: 08/09/2023
Replaced all parts and washer running normal. No leaks detected. Ran two diagnostic cycles and all working normal. Calibration cycle test done. ; dspstn on spec-tagged invntry: 1 W11449840 GEARCASE
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Hartford, CT 06114
Chuck M.
Job Details: 08/09/2023
Installed control and tested. Washer checked ok.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Hartford, CT 06106
Chuck M.
Job Details: 08/09/2023
Installed spark module and ignitor harness. Tested and range checked ok.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Charlotte, NC 28278
Jeff L.
Job Details: 08/09/2023
Replaced UI UNIT RAN AND CHECKED OK(Call complete)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Canton, CT 06019
Chuck M.
Job Details: 08/09/2023
Customer complaint is that refrigerator and freezer had condensation. Inspected and found evaporator fan motor not running properly. Replaced and advised customer to arrange food items for better circulation. ; used 1 WP2315539 (EVAP MOTOR) from stock
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Hartford, CT 06120
Chuck M.
Job Details: 08/09/2023
Customer complaint is that dryer drum does not turn. Inspected and found belt broken. Idler wheel and rollers checked ok. Ordered belt. ; ordrng 1 W11162091 (belt)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Fort Mill, SC 29708
Mitch H.
Job Details: 08/09/2023
"Checked and found RC section at 60 degrees, FC section at -1. Found RC evaporator fan not working. Entered diagnostics, all fans will run under diagnostics tests, fan motors checked good. Compressor and condenser fan operating properly. System not switching and powering RC fan. Ordering Orion control, main board and user interface.; ordrng 1 W11567409 (Orion control) and 1 W11664342 (Control) and 1 W11574767 (User interface)"
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW0
Near Gastonia, NC 28054
Ryan S.
Job Details: 08/09/2023
"Customer complained unit wont turn in, found belt cover had came off and pulled off wires to motor. Had to pull out harness to see separation on harness causing intermittent function. Unit would spin on last call but issue is harness broken in harness clip. Need harness and belt cover . Informed customer office will call when part comes in, ; rqstng P&A on 1 W11409708 (Belt cover), ordrng 1 W11643701 (Lower harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Gastonia, NC 28054
Ryan S.
Job Details: 08/09/2023
"Retuned to install parts ordered, installed new control and Ui , when installing Ui and taking out old Ui Ui housing started falling apart, Unit working otherwise now, but panel damage makes hitting buttons on panel difficult and cant use certain functions. needs new Ui housing panel. Informed customer office will call when part. Or,sing in to schedule return call. . ; rqstng P&A on 1 W11460908 (Control panel housing.)"
We serviced a
WHIRLPOOL WASHER
Model MHW8630HW4
Near Hartford, CT 06105
Chuck M.
Job Details: 08/09/2023
Customer complaint is that washer door would not open. Ran diagnostics and found error code F9e1 long drain. Inspected and found lint buildup in filter. Cleared and tested. Washer checked ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5RVAXVB05
Near Belmont, NC 28012
Ryan S.
Job Details: 08/09/2023
"Customer complained of no cool. Upon arrival found evap coil had only partial frost pattern on my going as far as very bottom of evap. (Took picture) found compressor running and hot. Needs compressor and to check for leak upon install of compressor. Ordering compressor, filter drier, process tube and tube kit. Informed customer office will call when parts come in. ; rqstng P&A on 1 W10233961 (Compressor) and 1 2xtimeframe (2xtimeframe) and 1 WPW10143759 (Filter drier) and 1 W11506635 (Process tube) and 1 876765 (Tube kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Charlotte, NC 28277
Ryan S.
Job Details: 08/09/2023
"Retuned to complaint of low cool. Upon arrival found unit not cooling properly. partial frost pattern on freezer evap coils. Only two bottom rings of coil covered. Checked pressure and with unit off found 20psi across both sides. filled with nitrogen at 125 psi, bubble checked all brazing points and lockring points , bubble tested inside on evap points, rechecked outside sections again and on screws around hinges no leaks detected per no bubbles. Pulled vaccum on unit and found resting on -23psi , after 20 minutes lost 2 psi resulting in -22psi. Can not find leaks on external sections. called techline to report leak in cabinet that can no be repaired. While on hold with techline unit went down to -19psi. Informed tech-line of findings. Techline agreed leak is in area that cant be repaired. Unit deemed as non repairable, SR#(7737051537) gave customer sr# to call warranty company to give information that unit is non repairable. Gave customer information and left unit unplugged and informed customer to not plug unit in."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFMOO
Near Milford, MA 01757
Aimee Z.
Job Details: 08/09/2023
Freezer is over packed found fan isnt running and doesnt have good air flowWill need to re steam on return. No fan frost is building ; Cllctd $256.24 CC Ref # 9296469326
We serviced a
MAYTAG WASHER
Model MHW6000XW1
Near Charlotte, NC 28277
Ryan S.
Job Details: 08/09/2023
"Customer complained unit will turn on but when start is pressed unit wont start. Ran service test mode and found no error codes present or stored. Ran service diagnostic test and all functions passed , ran again and heard lock try to lock and didnt, then it didnt lock after another try. Door lock is intermittently faulty. Ordering door lock, informed customer office will call when job is authorized and part comes in to schedule return call. ; rqstng P&A on 1 WPW10306374 (Door latch)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS22
Near Charlotte, NC 28278
Jeff L.
Job Details: 08/09/2023
Wall oven was in a new home unoccupied. Ran unit thru diagnostics and had no fault codes. Ran unit thru service mode all operations are working. Ran microwave 5 times on 1 minute cycles never heard any kind of sizzling sound. Preheated oven to 350 degrees and pre heated normally. I pulled unit from wall and dropped down UI board and inspected it and the ACU nothing was burnt on the components and all the wiring is in good condition with no burn outs present. Unit ran and checked ok(Call complete)
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Holyoke, MA 01040
Mike K.
Job Details: 08/09/2023
Sealed gap between liner and casing.
We serviced a
WHIRLPOOL WASHER
Model WFW9250WW00
Near Northampton, MA 01060
Mike K.
Job Details: 08/09/2023
"Large hole in bellow, quoted for new and labor, accepted. Put on new bellow, didnt feel much wobble in basket but new bellow rubs against basket badly. Matches original and no damage, but not working.Gap between tun and basket is much narrower at top then bottom.Unit unrepairable without replacing tub/basket. Collected for service call only"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS05
Near Northampton, MA 01060
Mike K.
Job Details: 08/09/2023
"Wasnt making ice but customer found gap at upp right of fr gasket and when sealed that it started making ice, also doors misaligned. Level unit and doors even, reformed gasket and sealing properly.Advised to leave door closed remainder of day to reform to new position, if occurs again can attempt to warm with hair dryer and reform or reach out to us."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Ware, MA 01082
Mike K.
Job Details: 08/09/2023
"Fr door is rusting and n two spots, definite pitting on one. Also complaint of fr temp, temp measured at-1.Spoke with Lead tech at office, will put door in for PA, also saved quote for customer if does not go through.; ordrng 1 W11465916 (Fr door)"
We serviced a
SAMSUNG DRYER
Model DVE45R6100C/A3
Near Monson, MA 01057
Mike K.
Job Details: 08/09/2023
"Replaced thermistor, verified new part was at 10k ohms at room temp, ran normal cycle keeping sensor moist and ran for over5 minutes as normal."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Meriden, CT 06450
Jimmy R.
Job Details: 08/09/2023
"Tested unit and found items freezing in fridge compartment on top and middle shelfs, checked damper and found opening and closing when raising temps and lower temps found thermistor not registering correct temps in fridge section causing unit to run more, replaced thermistor and temps now registering. Checked gasket and found not sealing in freezer side allowing moisture to build up, heated gasket to seal. Ice maker would not make ice due to bin being full when it was empty found ice maker arm had gotten hung up on ice not sensing ice level, removed ice and unit dumped and filled as designed. Advised customer on leaving tall stuff on top shelf this will block air flow advised need to leave room to unit can breath and move air. Unit now operating to specs ; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER , used 1 W10316760 (Thermistor) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Cheshire, CT 06410
Jimmy R.
Job Details: 08/09/2023
"Tested unit and found washer would not fill properly found cold water just dripping in causing unit to shut down and end the cycle, ran diagnostics and found error F8e1 long fill checked water inlet valve and found water getting to valve but valve not opening. Replaced faulty valve assembly recalibrated unit and washer is now filling and operating to specs ; used 1 W11210459 (Valve) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Prospect, CT 06712
Jimmy R.
Job Details: 08/09/2023
"Installed new cntrls and ran dryer threw a times dry cycle on high heat, checked operations and unit is now working to factory specs"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Charlotte, NC 28269
Robert A.
Job Details: 08/09/2023
"Cx complaint that the units drum is not tumbling. I inspected the unit to confirm the complaint. I found the unit start but the drum does not move. The belt is torn, I replaced the belt and tested the unit for the cx. The unit is working as designed. I collected the payment in full by CC.; used 1 661570V (BELT) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Charlotte, NC 28269
Robert A.
Job Details: 08/09/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
ELECTROLUX DRYER
Model EFMG517SIWO
Near East Longmeadow, MA 01028
Chris B.
Job Details: 08/09/2023
Complaint that the drum wont turn. Found broker belt. Quoted parts and labor. Replaced part and unit running normal. 1yr warranty on parts and 30 days in labor.
We serviced a
WHIRLPOOL DRYER
Model WED4890XQ0
Near Springfield, MA 01118
Chris B.
Job Details: 08/09/2023
Complaint that the unit is making a loud noise while tumbling. Found bad rollers and blower wheel. Quoted parts and labor but customer will look into another unit.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Springfield, MA 01104
Chris B.
Job Details: 08/09/2023
Complaint that the dryer is taking too long to dry. Found unit unleveled and venting needed to be cleaned out. Customer will have someone out to fix the venting. Found no issues with the dryer and mentioned to the customer about loading weight.
We serviced a
MAYTAG RANGE
Model MGR5875QDS
Near Agawam, MA 01001
Gary V.
Job Details: 08/09/2023
"Inspected and found unit had rodent infestation and has nests and wires chewed, unit unable to be repaired."
We serviced a
MAYTAG DRYER
Model MED5030MW0
Near Agawam, MA 01030
Gary V.
Job Details: 08/09/2023
"Inspected and found unit main acu not shutting dryer off. Also customer is elderly and having trouble pushing and holding start button. This is normal design of start button, but main acu needs to be replaced because of stuck run relay. Will order and return.; ordrng 1 W11630382 (Module acu)"
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IXBL7D
Near New Britain, CT 06052
Amanda R.
Job Details: 08/09/2023
Complaint found water leaking into basement from ceiling dishwasher is above where leaked over sudsing occurring in dishwasher went over vinegar bath cut suds with oil connection to inlet valve leaking customer fixed could duplicate leak hasnt leaked the last four washes
We serviced a
WHIRLPOOL MICROWAVE
Model WMH75021HZ2
Near Newington, CT 06111
Amanda R.
Job Details: 08/09/2023
"Runs sounds normal not heating check wave guide before installing magnetron ; ordrng 1 W10818686 (Magnetron), dspstn on spec-tagged invntry: 1 W10818686 MAGNETRON"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW06
Near Somers, CT 06071
Amanda R.
Job Details: 08/09/2023
Gasket not sealing on left top and left bottom gasket not ripped heated up and remolded to cabinet went over packing shelves and door nothing should be hanging over shelving sometimes over packed shelves and the door bins can prevent door from sealing normally
We serviced a
WHIRLPOOL WASHER
Model WTW4800BQ0
Near Enfield, CT 06082
Amanda R.
Job Details: 08/09/2023
Unit ran all night on normal setting bearing bad in gear case leaking under neath slightly ran calibration and automatic test quoted for gear case
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 08/09/2023
Complaint water leaking from behind and underneath the fridge I verified water is not leaking from behind the fridge is leaking from the yellow water fitting whenever unit with dispense ice and fill with water icemaker it would leak I confirmed by testing water operations. No additional leaks found. Everything else is working fine no cooling issues either.; used 1 WP2198677 (FITTING 1/4-1/4) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Enfield, CT 06082
Amanda R.
Job Details: 08/09/2023
It cooled down after relay for compressor was replaced temps varying freezer is freezing but at like 15 degrees ff section in fifties condenser coils full of dog hair showed customer how to remove kick plate and clean compressor is running evaporator fan is running damper open set temps at recommended ; dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Charlotte, NC 28277
Jeff L.
Job Details: 08/09/2023
This unit had multiple problems. When I came out after 1st tech I found the ice maker fan running at very low rpm once the control board was replaced the fan motor is turning proper rpm now. Upon this visit I found the flapper sometimes will shut all the way and some times it will not. I had to manually push it shut with my finger. This allowing warm air to get into ice bucket and freeze everything together. New flapper assembly is needed. Will be back Wednesday 16th amPart#W11189145 flapper assembly ; ordrng 1 W11189145 (Flapper assembly)
We serviced a
WHIRLPOOL MICROWAVE
Model JMW2430DS03
Near Charlotte, NC 28226
Jeff L.
Job Details: 08/09/2023
Need to replace UI board F2 E1 fault code will be back next Wednesday 16th pmPart#W11299401; ordrng 1 W11299401 (UI)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Tega Cay, SC 29708
Mitch H.
Job Details: 08/09/2023
Found that timer knob is cracked and spinning on timer stem. Dryer operating properly. Ordering knob.; ordrng 1 W11675852 (Knob)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near York, SC 29745
Mitch H.
Job Details: 08/09/2023
"Removed evaporator cover, defrosted and cleared ice buildup from evaporator. Installed new evaporator fan cover assembly and HMI. Restored power, ran diagnostics, all fans, compressor and other functions tested good. All operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near York, SC 29745
Mitch H.
Job Details: 08/09/2023
Checked and found evaporator frozen and evaporator fan not running. Customer says he I getting a PO message on display and has to reset refrigerator. Ordering HMI and evaporator fan assembly.; ordrng 1 W11642011 (HMI control) and 1 W11661931 (Evaporator fan assembly)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near York, SC 29745
Mitch H.
Job Details: 08/09/2023
"Replaced control and user interface. Entered diagnostics, ran DLMS calibration. All functions tested good. Washer operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Mooresville, NC 28117
Vincent O.
Job Details: 08/09/2023
Found fill tube not aligned with fill cup causing water to overflow. Aligned properly and verified proper fill. All functions check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Mooresville, NC 28117
Vincent O.
Job Details: 08/09/2023
Installed new compressor. Pulled vacuum and checked for leaks. Recharged 68g r600. Tested and verified proper operation and cooling. All functions check ok.
We serviced a
MAYTAG WASHER
Model MVWC555DW0
Near Worcester, MA 01606
Angel R.
Job Details: 08/09/2023
Found Gearcase shaft completely worn down. Will need to order new one. Left wash plate at customers home. Will need two time slots for this job and asked customer to make unit more accessible upon return.; rqstng P&A on 1 W11454734 (Gearcase)
We serviced a
AMANA RANGE
Model ACR4303MFS7
Near Worcester, MA 01605
Angel R.
Job Details: 08/09/2023
"Installed elements, tested ok."
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Denver, NC 28037
Mark C.
Job Details: 08/09/2023
Installed new outer door unit has no physical damage.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW2
Near Southbridge, MA 01550
Roger R.
Job Details: 08/09/2023
"Found cycle signal not working all the time. Cuts out and then resumes after a few loads also leaking from the fill valve, detergent box. Will order both items and call when available ; rqstng P&A on 1 W11173597 (Housing, water) and 1 W10858298 (Panel, UI)"
We serviced a
WHIRLPOOL DRYER
Model WED6120HC3
Near Mooresville, NC 28115
Vincent O.
Job Details: 08/09/2023
Found pet food inside heater chute burning when unit heating. Removed pet food from chute. Customer is unable to pay for service. Please cover under I&i. I&i is now fulfilled.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near West Hartford, CT 06119
Chuck M.
Job Details: 08/09/2023
Installed lower harness and tested washer. Checked ok.
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Salisbury, NC 28147
Vincent O.
Job Details: 08/09/2023
Found f4e4 error code. L2 voltage under 50vac. Relay not sending power to heater. Checked and verified proper incoming voltage. Unit is getting 243v. Order and replace main control. ; ordrng 1 W11133021 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Lexington, NC 27295
Vincent O.
Job Details: 08/09/2023
Found fill tube not aligned with fill cup causing water to pour over when filling. Properly installed fill tube. Tested and verified proper operation. All functions check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT711SMFZ02
Near South Windsor, CT 06074
Jeremy B.
Job Details: 08/09/2023
Customers complaint is refrigerator making an abnormal noise as the compressor is getting ready to cycle off and after its off for a few mins. Let refrigerator run and waited for it to cycle off and verified tne sounds to be expansion and contraction of the pipes. There is no repair that will make this quieter. Explained that the sounds are normal sounds of the refrigerator equalizing itself.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Huntersville, NC 28078
Mark C.
Job Details: 08/09/2023
Unit has condensation forming from a deformed vent at the bottom of the oven trapping excess moisture.; ordrng 1 W11598202 (Vent)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 08/09/2023
I replaced all previously order parts I cycled icemaker verify the icemaker is not leaking any water from the back also verified the water leaking from Filter house in or any inlet valves. No additional issues found with water supply at this time. Customer provided a brand new water filter as well. ; dspstn on spec-tagged invntry: 1 WPW10341320 VALVE
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near South Windsor, CT 06074
Jeremy B.
Job Details: 08/09/2023
Microwave not heating and getting F1E6 error code. The wave guide cover is melted and the wave guide is burnt and pitted. Unit not in warranty and wave guide can not be repaired. Called tech support and documented my findings was given this SR#7737049264
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Charlotte, NC 28212
Robert A.
Job Details: 08/09/2023
"Cx complaint that the units filter housing does not open. I inspected the unit to confirm the complaint. I found the filter is stuck, I removed the filter. The filter housing arm does not catch the filter. I replaced the filter housing and tested the unit for the cx. The unit has no leaks and is working as designed."
We serviced a
WHIRLPOOL RANGE
Model KDRS483VSS04
Near Charlotte, NC 28209
Robert A.
Job Details: 08/09/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Oxford, MA 01540
Roger R.
Job Details: 08/09/2023
Checked operation of range and found all okay. No shorted or burnt wires and current draw is well within design parameters. Unable to determine cause of breaker tripping after a few minutes of oven usage. Recommend having electrician replace breaker with new one.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Grafton, MA 01536
Angel R.
Job Details: 08/09/2023
"There is no water line going to unit, advised customer to call plumber to have one installed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Worcester, MA 01603
Roger R.
Job Details: 08/09/2023
"Found unit has a stripped auger motor. Unable to remove yoke from shaft. Will need new motor and related parts. Will order and return asap ; rqstng P&A on 1 W11671282 (Motor, auger) and 1 WPW10309864 (Divider), ordrng 2 67006425 (Screw)s, rqstng P&A on 1 W11378860 (Washer) and 1 WP63052-2 (Yoke)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1814TWB
Near Worcester, MA 01603
Roger R.
Job Details: 08/09/2023
Installed new defrost drain pan and hose that was missing.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Lexington, NC 27295
Vincent O.
Job Details: 08/09/2023
"Installed new control and socket. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11552018 CNTRL-ELEC and 1 W10210871 HOLDER,LAMP"
We serviced a
WHIRLPOOL WASHER
Model WTW7040DW0
Near Monroe, NC 28110
Jonathan J.
Job Details: 08/09/2023
Complaint washer not working F0e3 over suds condition F0e5 out of balance error f5e3 latch failure customer declined repair today
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Monroe, NC 28110
Jonathan J.
Job Details: 08/09/2023
"I replaced both left and right hinges, tested operations inspected for leaks no leaks found everything working fine"
We serviced a
MAYTAG FREEZER
Model MZF34X16DW09
Near Wingate, NC 28174
Jonathan J.
Job Details: 08/09/2023
Complete condensating around the door. Heavy frost building up. Not cooling properly. I found door is warped unit will need a new door to fix ordering door customer to call us when door comes in. No additional issues found with freezer at this time. Freezer is located in garage wide open this specific model its not rated for garage. Use though may have cooling issues due to temperature rating. ; ordrng 1 W10746780 (Door wht)
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Monroe, NC 28112
Jonathan J.
Job Details: 08/09/2023
"Complaint dryer is leaving lint all over room have to clean, lint off of everything daily or after every usage of the dryer. I found vent restrictions, coming from both outside vent and lint screen screen would not let water pass through screen at all. I inspected all seals and gaskets. No issues with seals or gaskets dryer is heating properly as of now. No additional issues found with dryer at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Paxton, MA 01612
Roger R.
Job Details: 08/09/2023
Found unit low on refrigerant. Found leak at the suction line coupler. See photo. Replaced coupler with solid connection. Recharged with 47g R600a.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Cornelius, NC 28031
Mark C.
Job Details: 08/09/2023
Installed new drivetrain unit is fully operational with no abnormal noise.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W10902814 WASHPLATE
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HPS01
Near Mooresville, NC 28117
Mark C.
Job Details: 08/09/2023
Installed new drain pump unit is fully operational.
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS4
Near Mooresville, NC 28117
Mark C.
Job Details: 08/09/2023
Cleared blockage installed new compressor and evaporator pulled vacuum only to realize the r134a tank I has is for automotive gauges. Either need an adapter a new tank or schedule a tech that can recharge the system asap.; saved tckt
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Springfield, MA 01104
Chris B.
Job Details: 08/09/2023
Replaced part and unit running normal. No leaks detected.
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Charlotte, NC 28209
Robert A.
Job Details: 08/09/2023
I installed the ordered part. The unit is good to go. Part #W11632700
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB533CZJB00
Near Watertown, CT 06795
Jimmy R.
Job Details: 08/09/2023
"Checked over unit and found fridge not keeping temp and freezer working as designed, checked temps and found reading 52 degrees unit was in a defrost cycle when arrived. Waited for defrost to end and checked cooling, found evap frozen over with a good frost pattern removed damper and checked for opening and closing found damper slow to open, replaced damper and checked air flow, found air flow seemed to be very slow and not much blowing out Fan is running returns are clear and working. Will order new fan motor and control ; ordrng 1 W11487480 (Cntrl box) and 1 W11369036 (Evap fan motor) and 1 W11487440 (Fan cover)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Enfield, CT 06082
Amanda R.
Job Details: 08/09/2023
Not defrosting brown wire going to heater element round evaporator pulled out reconnected defrost system working manually defrosted set temps at recommended
We serviced a
ELECTROLUX RANGE
Model EW30GF65GSF
Near Westfield, MA 01085
Gary V.
Job Details: 08/09/2023
"Inspected and found broken bake igniter and replaced with new igniter, cycled and tested fine.; used 1 12400035 (IGNITOR FLAT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Granby, CT 06035
Gary V.
Job Details: 08/09/2023
"Installed new lid latch and cycled, tested fine. Office collected balance, paid in full.; dspstn on spec-tagged invntry: 1 W11307244 DOOR LOCK"
We serviced a
LG REFRIGERATOR
Model LTCS20020W
Near Windsor Locks, CT 06096
Gary V.
Job Details: 08/09/2023
"Installed parts listed and cycled back on, fan now running, please allow 24-48 hours for temps to regulate."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Windsor Locks, CT 06096
Gary V.
Job Details: 08/09/2023
"Installed parts listed and cycled, tested fine."
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near Northbridge, MA 01588
Angel R.
Job Details: 08/09/2023
"Ran diagnostics found F0E1 load detected during wash cycle, F6E1 communication error MCU. Checkled voltage going to mcu as well as ccu and both getting 120v. Ohmed out wiring between both and checked out ok. Possible door lock issue is mentioned in tech sheet. Checked voltage going to door lock and got erratic reading. Advised customer pricing of door-switch and install and they have decided to look into buying new as this is 12 years old."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Vernon, CT 06066
Jeremy B.
Job Details: 08/09/2023
Installed new 3rd rack rail. All checks ok.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Matthews, NC 28105
Jeff L.
Job Details: 08/09/2023
Replaced control put unit into diagnostics no fault codes detected. Unit ran and checked ok(Call complete)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Charlotte, NC 28277
Jeff L.
Job Details: 08/09/2023
"Replaced turn table motor and plastic track the unit still making noise. I removed the track from the equation and the glass turned with no sound. The glass is not warped, the track is not broke, it sounds like the glass is moving on the track or the track is making the noise from weight of glass and items set on glass. I cannot see or feel any defects in the bottom mold of the microwave. Gonna call and document with whirlpool tech support at this time there is nothing else we can replace to make sound go away. Will call customer when part comes inWhirlpool Tech ( Brandon) SR#7737051737 Wants us to replace the glass before saying non repairable; ordrng 1 W11685581 (Glass)"
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Charlotte, NC 28277
Jeff L.
Job Details: 08/09/2023
"Replaced wash motor put unit thru diagnostics no fault codes present ran unit on drain and spin also started it on normal wash cycle all operations are normal. Unit ran and checked ok. I previously put in notes that cap was bad and possibly lid lock. Neither were bad, only motor needed to be replaced and thats what I charged customer for.(Call complete)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT740SALZ0
Near Charlotte, NC 28277
Jeff L.
Job Details: 08/09/2023
Replaced UI and control board unit put unit into diagnostics no fault codes found. Put unit into wash mode and unit ran and checked ok.(Call complete)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ01
Near West Brookfield, MA 01585
Roger R.
Job Details: 08/09/2023
Found unit set on coldest setting and defrost drain frozen causing ice to block air flow. Cleaned ice and frost and cleared drain tube. All okay. Reset to normal settings.