We serviced a
SAMSUNG WASHER
Model WF42H5000AW/A2
Near Monson, MA 01057
Roger R.
Job Details: 06/26/2023
"Found unit has a bad bearing in the rear half of the tub Unit is not economical to repair, cust to replace unit"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB9
Near Ludlow, MA 01056
Roger R.
Job Details: 06/26/2023
"Installed new main wash pump assembly. Checked operation, all okay. ; dspstn on spec-tagged invntry: 1 W11025157 MOTOR/SUMP"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS6
Near Chicopee, MA 01020
Roger R.
Job Details: 06/26/2023
Found unit had a bad light bulb. Replaced and tested. As this bulb did not work when delivered it is covered by warranty ; used 1 8206232A (BULB) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 06/26/2023
Water leaking from the back. Found hole in supply line. Customer must fix supply line.
We serviced a
MAYTAG COOKTOP
Model MER8800FZ5
Near Burlington, CT 06013
Martino S.
Job Details: 06/26/2023
Replace defective cooktop glass and check unit working to specs.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Burlington, CT 06013
Martino S.
Job Details: 06/26/2023
"Check unit as per customers request of unit making noise, ran unit to verify noise level and take unit apart to verify structural integrity and parts. No damages found and new parts kit replace by previous tech looks Norma. Ran unit and record noise level and call tech line and send in video to verify if sound level normal. Its normal as per tech line noise blanket could be use to lower noise level but no guarantee unit is working to specs."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Enfield, CT 06082
Gary V.
Job Details: 06/26/2023
"Inspected and found compressor no longer pumping and possible leaking evap, quoted and she will call."
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW1
Near Ellington, CT 06029
Gary V.
Job Details: 06/26/2023
"Entered diagnostics and cleared fault code, cycled unit and tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 06/26/2023
Food freezing in fresh food section. Found 32 in fresh food section. Found small amount of ice build up at top of evap. Cleared and ran test in diag damper making loud noise. Thermistor a passed. Will order new control and damper. ; ordrng 1 W11236851 (Control damper) and 1 W11670354 (Control)
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Holyoke, MA 01040
Mike K.
Job Details: 06/26/2023
"Customer had recording of sound, couldnt identify it. No errors in history, ran self diagnostic test and made sound in spin, found tech sheet package and fallen and was scraping belt drive, bag a bit chewed up. Basket spins freely.Cleared and tried again. Still making sound, squeal during spin, removed cam and actuator, all looks good, belt good, reassembled and manually switch from spin to actuate and acted fine, actuator showing full travel, tested and same noise.Believe sound is internal, in gear case. Replaced actuator, belt, cam to verify.Sound is gone.Recalibrated and ran test again and running smooth.; used 1 W10913953 (ACTUATOR), 1 W10721967 (CAM KIT), and 1 W11239857 (BELT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Holyoke, MA 01040
Mike K.
Job Details: 06/26/2023
"Called number given to call ahead enroute, called again on arrival, lm both times.Unit unresponsive, 120 voltage at wall, and verified 120v at control, no lights on control. Will not go into diagnostics.Checked underside and no wire breaks found.Quoted for control/labor, denied, collected for service call only"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Easthampton, MA 01027
Mike K.
Job Details: 06/26/2023
"Under wp 1yr warranty per service bench.Ice chute frosted over, and up to icemaker, bin out on arrival, verified dispenser door operation.Removed icemaker cover, steamed clear obstruction, tech sheet does not include icemaker diagnostic tests and testing only goes to 48.. typical test this style is 56, so not included.Cs to monitor, possible cube stuck in chute, causing door not to completely close, would then frost up in fr."
We serviced a
MAYTAG DRYER
Model MED5430MW0
Near Holyoke, MA 01040
Mike K.
Job Details: 06/26/2023
"Replaced u/i and control, tested in each cycle and started fine, let run in timed and verified heating."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near South Hadley, MA 01075
Mike K.
Job Details: 06/26/2023
"Called compressor on way, says it has been working better since last visit though nothing was done at that time, compressor and fans running on arrival. Cs had emptied some items prior to arrival to prepare for work. Reading 8 degrees and dropping slowly in fr, 35 in rf.Was set to 34 and -5.. condenser coils clean, fan running.Put unit into diagnostic and compressor is still running when everything else shut down.Compressor comes with inverter board so replaced inverter board and same issue with new board. Board also responsible for running compressor, so left new board in unit.Called techline.Either stuck relay on control or u/IService matters down so trying to locate wiring diagramTechline says that comes off of the interface and to replace that.Sr#7736714958Quoted for user interface/ labor - service call already paid., accepted.1-800-253-1301 whirlpool customer service.Previous work:6/16/23 13:41: MK there 6/16 FRI, 12:37 to 13:39, Rf staying cold, icemaker stopped and freezer to warm. Fr Evap fan and compressor running on arrival. 21 in fr.Unit has a 60 month part/labor on sealed system.Removed fr Evap cover and only frost on first couple turns. Sealed system issue.Office phones down, saw LINEARGUAGES OIL-LESS guages ordered previously on last compressor replacement so added, r134a unit, turtle compressor.Office to contact when arts come in to schedule return; ordrng 1 W11592010 (Compressor) and 1 2xtime (2x time) and 1 LINEARGUAGESOIL-LESS (LINEARGUAGES OIL-LESS) and 1 W11109499 (Drier) and 1 W11099748 (Evaporator fr)Job/Invoice # 369337, 6/6/2022BELL3 PROMENADE WAY , SOUTH HADLEYNOT COOLING IN FREEZER QTD 129.006/8/22 13:39: MK there 6/8 WED, 11:16 to 13:37, Says rf is ok, but freezer warm and no ice. Reading 34 in rf and 36 in freezer, set for 35 and -5.Rc thermistor reads 41, fc thermistor 35, retested rf with both my thermostats and nw getting 41 and 39.Rc Evap thermistor 29Fc Evap thermistor 312nd Evap thermistor 32Max temp rc 68, fc 55Average rc 35, fc 31Rc min 2, fc -20Started to notice two weeks ago.Could hear diverter in test 40 opening, in rc part of test good airflow in rc and compressor runningSame for fcCouldnt hear condenser fan running, pulled unit out and is blowing though seems weak, can easily stop it with hand, but does start back up, so flow , just not high flow, might be all that type of fan does?Pulled out freezer drawers and back panel ro check Evap, vents clogged with ice, cleared to get insulation off and Evap and clogged with ice, Evap thermistors read 35 and 41 , suppose to defrost if less than 60, forced defrost and no voltage to heater, turn heater on and had 14v, suppose to be 120, found on wiring diagram there are two fuses also in harness, one tested open.Customer will go on vacation out of town starting next Thursday until following friday ; ordrng 1 W11396530 (Wire harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1400AMB0
Near West Springfield, MA 01089
Mike K.
Job Details: 06/26/2023
"Replaced sump assy, customer had unit fully pulled out on arrival. Installed but left screwing back to cabinets to him, ran unit and wash motor running fine., draining fine, no leaks found."
We serviced a
GE REFRIGERATOR
Model PFE29PSDDSS
Near Tolland, CT 06084
Gary V.
Job Details: 06/26/2023
"Inspected and found ice built up on evap motor housing, cleared ice, found ice maker broken, quoted and she will call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Vernon, CT 06066
Gary V.
Job Details: 06/26/2023
"Inspected and found water dispensing properly. But freezer door and gasket not molded properly,causing door to not seal properly and causing frost build up in freezer and extended run times, Will order new door. Customer will call office when it arrives 4-6 weeks out.; ordrng 1 LW10858419 (Finger print stainless door)"
We serviced a
GE REFRIGERATOR
Model GSC22KGRCBB
Near West Springfield, MA 01089
Mike K.
Job Details: 06/26/2023
"Ordered Evap fan doesnt match original which also included a thermistor, picture shows without thermistor for this model on parts list.Called office, found correct fan and ordered. Will also return with main control in case further issue then just fan, but control has not been paid for and would need to be quoted if needed.; ordrng 1 Wr60x10074 (Evap fan), dspstn on spec-tagged invntry: 1 WR55X10942 BD ASM MAIN CONTROL"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near South Windsor, CT 06074
Gary V.
Job Details: 06/26/2023
"Installed all parts listed and cycled, tested fine."
We serviced a
WHIRLPOOL DRYER
Model MEDX655DW1
Near South Windsor, CT 06074
Gary V.
Job Details: 06/26/2023
"Inspected and found timer not advancing and stuck thermostat, will submit estimate and call.; rqstng P&A on 1 WPW10642928 (Timer) and 1 WP8318268 (Operational)"
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW3
Near Chicopee, MA 01020
Roger R.
Job Details: 06/26/2023
"Found error code for off balance load and water lines reversed at back of unit. Corrected lines. Found unit still not spinning properly with three towels. Recommend changing the support rods and inner basket. Will order and return asap. ; ordrng 1 W11172199 (Basket) and 1 W11217817 (Kit, suspension rod)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Meriden, CT 06451
Jimmy R.
Job Details: 06/26/2023
"Checked over machine due to unit leaking water from back checked water lines and found tight checked tub to pump and drain hose and found no leaking, ran u it threw a wash and could not see any water drained unit and found water over flowing from house drain due to drain clogged up. Advised customer they would need a professional to come look at there pipe. Checked noise customer had heard and advised unit is going off balance from water not draining correctly also advised on loading machine with equal weighted items, unit is working to specs just clogged house drain"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Meriden, CT 06450
Jimmy R.
Job Details: 06/26/2023
"Tested dryer and found unit would not start checked door switch and found ok checked voltage to unit and 120v on each leg 240v acrossed. Removed rear cover and checked thermal fuses found white thermal fuse faulty causing no power to machine, replaced fuse and ran unit checked heat and heat is cycling and all operations working to specs ; used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
WHIRLPOOL RANGE
Model AER6303MMS0
Near Waterbury, CT 06704
Jimmy R.
Job Details: 06/26/2023
"Checked over unit and found oven not heating up and top burners not working and not glowing red, checked voltage to unit and found only 120v going to oven and no 240 advised customer there is an issue with power supply and I could not find a model and serial tag only found registration paper with model serial advised they will need someone to look at electrical oven is fine"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Waterbury, CT 06704
Jimmy R.
Job Details: 06/26/2023
"Installed new motor&sump ran unit threw a wash cycle and found drain hose missing clamps on dishwasher drain side added clamps and drained unit. Checked all operations and unit it now working to specs ; dspstn on spec-tagged invntry: 1 W11085683 MOTOR/SUMP , used 2 Wp285655 (Clamp) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRB25SKSS02
Near Middletown, CT 06457
Jeremy B.
Job Details: 06/26/2023
Both sections not cooling. Fans and compressor running. Needs new compressor customer will pass.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near East Hampton, CT 06424
Jeremy B.
Job Details: 06/26/2023
"Washer not spinning out properly and making squeaking noise. Noise coming from the belt. Replaced belt. Ran self test and basket has a wobble contributing to off balance loads; ordrng 1 W11513244 (Basket), used 1 W10913953 (ACTUATOR), and 1 W11239857 (BELT) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW0
Near Portland, CT 06480
Jeremy B.
Job Details: 06/26/2023
Door not closing. Door hitting frame. Adjusted legs door now closing. Ran self test all checks ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Huntersville, NC 28078
Vincent O.
Job Details: 06/26/2023
Unit is working at this time. Customer says it will come and go. When issue occurs there is ice buildup on evap cover and buzzing from fan. Order and replace evap cover and main control. ; ordrng 1 W11610999 (Cover) and 1 W11664342 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Huntersville, NC 28078
Vincent O.
Job Details: 06/26/2023
Installed new vent and deflector. Tested and verified proper operation. All functions check ok.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Huntersville, NC 28078
Vincent O.
Job Details: 06/26/2023
Found unit leaking from heater bushings. Tech does not have part on truck. Ordering heater. Customer also claiming floor damage. Floor warping. Took pics. Advised customer to not use machine until repaired. ; ordrng 1 W11537778 (Heater)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHN2868TF6
Near Longmeadow, MA 01106
Roger R.
Job Details: 06/26/2023
Installed new condenser fan blade due to blade had slipped off shaft.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Marlborough, CT 06447
Jeremy B.
Job Details: 06/26/2023
Found frost in freezer. Door closing properly. Must have had something blocking door. Changed water filter for customer.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Stanley, NC 28164
Mark C.
Job Details: 06/26/2023
Installed new magnetron unit is fully operational.
We serviced a
WHIRLPOOL RANGE
Model KDRS483VSS04
Near Charlotte, NC 28209
Jeff L.
Job Details: 06/26/2023
"985-294-9307 mahitha please set up in system for new residents. I replaced both parts UI and main pcb, when dropping the console down the front burner switch shaft broke right off. Also, the brand new UI and control board are still throwing the f2 e1 fault code. I inspected the ribbon and it looks ok, I made sure it was plugged all way in on control board. Also, the griddle wires are not connected I will reattach those when I come back to put parts on. I advised customer that we would return when parts come in. Part from factory is defective needs to be replaced; ordrng 1 WPW10371235 (Burner switch) and 1 WPW10298120 (Control board) and 1 WPW10116117 (UI) and 1 W10726866 (Ribbon)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near West Brookfield, MA 01585
Angel R.
Job Details: 06/26/2023
"Installed door chute, did not need UI. Tested ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Spencer, MA 01562
Angel R.
Job Details: 06/26/2023
"Installed IM and door chute, tested ok."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Holden, MA 01520
Angel R.
Job Details: 06/26/2023
"Installed slider, tested ok but got F7E4. Called telling again, ran through testing the clutch and slider once again, everything checked out ok. In tech line opinion customer is using too much detergent. SR#7736717133; dspstn on spec-tagged invntry: 1 W10734521 SLIDER"
We serviced a
AMANA RANGE
Model AGR6603SFB3
Near Worcester, MA 01604
Angel R.
Job Details: 06/26/2023
"Found both igniters dead, will order both. Normally TS but I do not have any.; ordrng 1 WPW10333842 (igntr-oven) and 1 WP9758079 (igntr-oven), dspstn on spec-tagged invntry: 1 WP9758079 IGNITOR,SPARK CERAMIC"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Shrewsbury, MA 01545
Angel R.
Job Details: 06/26/2023
"Installed control and dispenser, tested ok. Could not install manifold due to chances of cracking a tab on the cover which as not ordered. Leaving manifold with customer, he refused to have it installed without the cover.; ordrng 1 W11101860 (Cover)"
We serviced a
JENN-AIR MICROWAVE
Model JMW2430LM02
Near Shrewsbury, MA 01545
Angel R.
Job Details: 06/26/2023
Installed door and adjusted gasket which was not properly seated. Did not need hinges as the problem was with door not making contact due to plastic bulging because improperly seated gasket. Unit is working properly.; dspstn on spec-tagged invntry: 1 RIVET-TOOL RIVET TOOL KIT
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Windsor, CT 06095
Gary V.
Job Details: 06/26/2023
"Inspected and found one of stabilizers came loose, tightened and adjusted,cycled and tested fine."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Windsor Locks, CT 06096
Gary V.
Job Details: 06/26/2023
"Inspected and found faults for off balance and wrong voltage, measured voltage at wall and tests at 120v, internal problem with main acu, will submit estimate and call for return date.; ordrng 1 W11627413 (Main acu)"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430DS01
Near Matthews, NC 28104
Jonathan J.
Job Details: 06/26/2023
"Complaint microwave was displaying F2E1 when I woke up early in the morning turn off the breaker and turn it back on and error code went away, has not reappeared cents just wanted to have it checked out one time after I turn the breaker off it reappeared, but has not since come back. I found all functions of the user interface are working as of right now. Cannot duplicate any touch screen issues as of right now Advising customer to contact Jenn air. part is also on back order customer just replaced the user interface on oven and prior to that had to have refrigerator repaired, and prior to that. Had to have their dishwasher repaired. microwave is not having any heating issues or touchscreen issues. Found at this moment. Cannot duplicate issue. if customer calls back order and send user interface. customer declined repair today is going to contact jenn air just seeking advice today."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25N4MKZ04
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 06/26/2023
Replace control refrigerator has been cooling fine since last visit since I defrosted it the last time. No additional issues reported by customer with refrigerator at this time.
We serviced a
MAYTAG DRYER
Model MGDP575GW0
Near Monroe, NC 28110
Jonathan J.
Job Details: 06/26/2023
I replace drum and rear idlers I tested operations from Ehlers are fine and so is the belt idler pulley. Unit is operating extremely quiet now no additional issues found with dryer at this time. Dryer is heating. Had to clean rear heater vent were heater vents into drum area from rear bulkhead Had melted clothing restricting airflow completely. No additional issues found with dryer at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Monroe, NC 28110
Jonathan J.
Job Details: 06/26/2023
"Complaint on compressor comes on at very specific times will make a loud buzzing noise. No cooling issues found at this time. I cannot duplicate any noise complaints. I suspect noise complaint is only occurring when compressor hits. A certain rpm as compressor is a variable speed compressor. I suspect noise may be consistent with the condenser coil vibrating against the cabinetry. I tried to adjust without hearing any kind of noises from the compressor. Compressor is running right now and cooling fine. Customer has not had any cooling Issues either no defrost issues found either at this time. Customer said it was making a noise early this morning. Noise only lasted for 10 maybe 15 minutes before going away. If customer calls back, may need to adjust condenser coil more, but will need to duplicate noise I performed service test number for and 3 compresser test could not duplicate noise.."
We serviced a
ELECTROLUX DRYER
Model EIED50LIW2
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 06/26/2023
Installed new gasket. All checks ok. If problem continues will need new front panel. ; used 1 WPY055980 (HI TEMP ADHESIVE) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 06/26/2023
Dishwasher not cleaning. Ran diag found F4E3 ran self test and it filled but wash motor not running. Needs new motor sump assy. Quoted customer.
We serviced a
WHIRLPOOL RANGE
Model Gw399lxus06
Near West Hartford, CT 06107
Chuck M.
Job Details: 06/26/2023
Customer complaint is that buttons on range are not working. Inspected and found multiple stuck keys. Quoted customer for switch membrane and labor. Customer will decide with landlord.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS3
Near West Hartford, CT 06119
Chuck M.
Job Details: 06/26/2023
"Customer complaint is that dishwasher was leaking found door gasket worn and water leaking from inlet valve solenoid. Replace gasket and inlet valve. Tested and no leaks found. ; used 1 W11177741 (GASKET), and 1 WPW10327249 (VALVE) from stock"
We serviced a
MAYTAG RANGE
Model MGT8820DS03
Near East Hartford, CT 06118
Chuck M.
Job Details: 06/26/2023
Customer complaint is that range is leaking gas at burners. Checked and found valves on manifold for all burners are not opening and closing properly causing gas leak. Quoted P&L. Customer will discuss and explore options.
We serviced a
JENN-AIR OVEN
Model JJW2830LL00
Near Charlotte, NC 28209
Jeff L.
Job Details: 06/26/2023
"Replaced front door panel, still having same issue the door is not square but mounts properly to frame of unit. The unit is level and not leaning have replaced multiple parts on this unit and still not correct it is my belief that its either the hinge receiver or frame is damaged. Spoke with Rob at tech support and sent him pictures. He thinks the same as I its either receivers or damaged frame. Before whirlpool will replace they want the receivers replaced Rs#7736643104 ; ordrng 2 W11613828 (Hinge receiver)s"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW
Near Charlotte, NC 28205
Robert A.
Job Details: 06/26/2023
"Cx complaint that the unit is dispensing the opposite water and it had trouble draining. I inspected the unit to confirm the complaint. I found no error codes and ran a manual test for the water valves. They are swapped (hot for cold & cold for hot), I switched the water hoses to their correct positions, test, and calibrated the unit for the cx. The drain function is working fine as well. The unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ01
Near East Hartford, CT 06118
Chuck M.
Job Details: 06/26/2023
Customer complaint is that water was leaking in back top shelf area. Inspected and found ice buildup covering drain. Cleared ice and drain.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Manchester, CT 06042
Chuck M.
Job Details: 06/26/2023
Customer complaint is that dryer was not heating. Inspected and found thermal cut off open. Replaced and tested. Dryer is heating properly. ; used 1 279816 (THERMAL KIT) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW3
Near Manchester, CT 06042
Chuck M.
Job Details: 06/26/2023
Customer complaint is that dispenser drawer broke. Replaced drawer. Checked ok.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Charlotte, NC 28210
Ryan S.
Job Details: 06/26/2023
Customer complained unit not draining. Informed customer unit is out of warranty. Said to work on it anyway. Ran unit to fill and hit cancel drain and unit drained . Ran normal cycle and unit draining and running properly. Informed customer he may have a plumbing issue after talking to him about the symptoms . Collected trip fee via card.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Charlotte, NC 28215
Robert A.
Job Details: 06/26/2023
Cx complaint that the unit has damage on its left side. I inspected the unit and confirmed the complaint. I found the cooktop and left side panel are damaged causing them to sit crooked. The cooktop and side panel need to be replaced to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11178791 (Cooktop) and 1 WPW10162245 (Side panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Charlotte, NC 28262
Robert A.
Job Details: 06/26/2023
"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. There were small ice cube in the bin. I ran multiple test: 57 passed, 56 passed, 45 failed, 36 passed, and 15 passed. All work d fin except 45 it did not fill with water. The unit is dispensing water fine and the valve engages to fill the IM. The unit needs a new fill tub heater, the fill tube is clogged with ice. Im ordering the part for the return visit.; ordrng 1 W11087201 (Fill tube heater)"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Dallas, NC 28034
Mark C.
Job Details: 06/26/2023
Unit squealing from a stuck pulley installed repair kit unit is fully operational.; used 1 4392067 (Repair kit) from stock
We serviced a
MAYTAG DRYER
Model MEDB850YW0
Near Marshville, NC 28103
Jonathan J.
Job Details: 06/26/2023
"Complaint dryer, making a loud noise. I found noise is caused by a locked up blower wheel bearing on the housing. Housing assembly is no longer available W10256512 is the part number. Housing will need new bearings to fix. New blower assembly. Unit is not sold with just the bearings. Cannot get just the bearings by themselves for this model."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Charlotte, NC 28277
Ryan S.
Job Details: 06/26/2023
"Customer complained of loud noise during spin. Found oil on gearcase. Replaced cam because cant tell if oil was coming from cam or gearcase also replaced belt and ran unitFound gearcase making loud grinding noise and determined oil coming from gearcase. Ordering gearcase and cam kit. ; ordrng 1 W10721967 (Cam), rqstng P&A on 1 W11454372 (Gearcase) and 1 2xtimefr (2xtimeframe), used 1 W11428524 (CAPACITOR), and 1 W11239857 (BELT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Charlotte, NC 28277
Ryan S.
Job Details: 06/26/2023
"Return to install parts ordered by previous tech installed new hinge and cam. Adjusted door and reassembled door now closing properly, showed customer verified proper operation."
We serviced a
MAYTAG DRYER
Model MGD5630HC0
Near Cornelius, NC 28031
Vincent O.
Job Details: 06/26/2023
Installed new air duct. Tested and verified proper operation. All functions check ok.
We serviced a
JENN-AIR REFRIGERATOR
Model JBSFS48NMX00
Near Huntersville, NC 28078
Vincent O.
Job Details: 06/26/2023
Thawed evap. Installed new fan and thermistor. Tested and verified proper operation. All functions check ok.
We serviced a
WHIRLPOOL COOKTOP
Model JGD3430GS00
Near Mooresville, NC 28117
Vincent O.
Job Details: 06/26/2023
Found faint gas smell under cabinet. Bubble checked all connections and orifices and verified no leaks. Customer has just had kitchen remodeled and cooktop moved to island. New gas lines ran during process. Customer also has natural gas detector placed in area of strongest smell and detector not activated. Possible leak at connections under floor. Advised customer to contact builder. Cooktop is not leaking.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Clover, SC 29710
Mitch H.
Job Details: 06/26/2023
"Replaced evaporator fan assembly and control board. Plugged unit back in. Ran diagnostics, all tests passed and all thermistors tested good. Operating properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Wingate, NC 28174
Jonathan J.
Job Details: 06/26/2023
"F1e1 error code upon arrival I found washer full of water upon arrival as well I found black wire on harness is broken in multiple locations I found 3 in black wire going to drain pump separate locations and 2 in blue. Vibrating breakage point no chew marks found breakage is under tape. ; ordrng 1 W11643701 (Harness) and 1 W11513246 (Control), dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Wingate, NC 28174
Jonathan J.
Job Details: 06/26/2023
Complaint at the end of the cycle done light is on and when lid is opened it used to go off now it stays on and power button has to be held to make it go off and recently now the washer will try and start itself again with done light illuminated. I I replaced main control verified latch is operating normal drain everythings working no codes in fault history except overloading error i performed a calibration cycle and an auto diagnostic cycle no corrosion on ui board. No broken wiring found or lower end issues either.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 06/26/2023
"Complaint unit not making ice ice maker installed last week I found error code e2 test 56 ice maker failure ice maker has lost position. Test 57 unit will not cycle progress past #2 goes from 1-2 but never back to 2 test 15 tested ice level sensors are working goes from 2-1 when sensor is covered. I also found flights have failed in both the freezer and the top fresh food section 3 strand light. Also found door gasket is shredded causing an air leak in fresh food section. Temperatures in fresh food zone are 37.2 freezer zone is -1.3°F. Icemaker is cycling fine after replacing it with power turned off to refrigerator. No more error codes in test 36 after cycling icemaker icemaker is filling properly with proper amount of water heater was mangled not installed properly on icemaker fill tube. I secured heater and installed it properly. Previous tech whoever was here. Did not use proper screws causing air leak and icemaker causing unit to not be held together properly. No additional issues found with refrigerator today. ; ordrng 1 W10846057 (Gasket) and 1 W11130208 (Led) and 1 W11203918 (Module), used 1 W11577195 (ICE MAKER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Davidson, NC 28036
Vincent O.
Job Details: 06/26/2023
"Found new compressor did not come with inverter as shown in breakdown. Also found 3way valve grinding during operation. Ordering inverter and 3way solenoid. Please call when parts arrive. ; ordrng 1 W11506421 (Inverter) and 1 W11574310 (Valve), dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Charlotte, NC 28210
Jeff L.
Job Details: 06/26/2023
"Found both doors not sealing properly to frame allowing moisture to collect on the mullion and around the frame where to door gaskets sit. I removed all moisture with dry towel and heat treated the door gaskets they are holding better, but I feel they best way to completely resolve this issue is to replace both door gaskets.; ordrng 1 2159074 (Freezer door gasket) and 1 2159075 (Fridge door gasket)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Gastonia, NC 28052
Jeff L.
Job Details: 06/26/2023
Found heater element burnt into also found dryer vent pinched off. I replaced heater and did a components check all are working normally again. Tested unit on time dry and auto dry unit was operating normally. Advised customer not to push dryer back any further or the vent would get pinched off again and cause long dry times leading to part failures. Unit ran and checked ok(1) 279838 heater(Call complete); used 1 279838 (Heater) from stock
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near Lincolnton, NC 28092
Mark C.
Job Details: 06/26/2023
Customer states unit will not drain or spin. Found unit to be throwing an f8e1 long fill error found units cold water valve to have failed. ; ordrng 1 W11316256 (Valve) and 1 W11316246 (Switch) and 1 W11456953 (Hose)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Torrington, CT 06790
Martino S.
Job Details: 06/26/2023
"Check unit as per customer ice buildup on freezer bottom cavity, too cold in fresh food. Remove evaporator cover and determine drain is clog and thermistor on evaporator coil bad. Clean drain tube and replace thermistor and check unit working to specs, customer informed to allow 24-48hrs for temperature change.; used 1 WPW10383615 (Thermistor) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Waterbury, CT 06708
Martino S.
Job Details: 06/26/2023
"Remove and replace defective auger motor and check dispensing ice, unit working to specs."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Iron Station, NC 28080
Mark C.
Job Details: 06/26/2023
Units interior light and turn table have stopped working. Due to an open circuit caused by a faulty tt motor.; ordrng 1 W10642989 (Tt motor) and 1 WPW10210878 (Fixture)
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Charlotte, NC 28205
Robert A.
Job Details: 06/26/2023
"Cx complaint that the units triple element is not heating fully. The outer and inner element rings are bright but the middle element ring is dim. I inspected the unit to confirm the complaint. All other burners eye are bright and light fine. The element is getting 243v, it cycles on and off as well. I called techline to document the issue and get a 2nd opinion. They concluded that the triple element is working as designed. The 3 tiers of the element pull a certain amount of wattage causing the difference in glow brightness. The unit is working as designed.Sr7736710273"
We serviced a
WHIRLPOOL FREEZER
Model WRF560SEYM05
Near Wethersfield, CT 06109
Chuck M.
Job Details: 06/26/2023
Customer complaint is that freezer door was not closing properly. Inspected and found screw to cabinet from slide rail backed out. Tightened and tested. Showed customer it works.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Charlotte, NC 28278
Ryan S.
Job Details: 06/26/2023
"Came to install spark module ordered by previous tech, installed part and reassembled, ran all burner and all burners working as designed. Verified proper operation"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22EWBL2
Near Glastonbury, CT 06033
Chuck M.
Job Details: 06/24/2023
Customer complaint is that ice maker not making any ice. Jumped out ice maker and it cycled but did not call for water. Replaced ice maker and it cycled and filled. Advised customer to discard 1st few batches of ice.
We serviced a
MAYTAG WASHER
Model MVW4505MW
Near East Hartford, CT 06118
Chuck M.
Job Details: 06/24/2023
"Customer complaint is that washer would not complete cycle. Inspected and found drain pump wires broken. Repaired wires for temporary fix and ordered drain pump and lower harness. ; ordrng 1 W11643701 (Lower Harness) and 1 W11399437 (Drain Pump), dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HW08
Near East Hartford, CT 06118
Chuck M.
Job Details: 06/24/2023
"Customer complaint is that microwave was sparking at top right corner. Inspected and found diode shorted. Found microwave very greasy behind control and around high voltage area. Replaced diode and tested. Showed customer it works. ; dspstn on spec-tagged invntry: 1 W10210871 HOLDER,LAMP and 1 W11552018 CNTRL-ELEC , used 1 W11256462 (DIODE UNIV) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near South Windsor, CT 06074
Chuck M.
Job Details: 06/24/2023
Customer complaint is that refrigerator and freezer lights were out. Found freezer light the issue. Replaced and all lights are working properly. ; used 1 W11601311 (LED S191AQ (ENDS 12/2024)) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near South Windsor, CT 06074
Chuck M.
Job Details: 06/24/2023
"Installed harness, cleared drain and installed separator. ; dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ
Near Windsor, CT 06095
Chuck M.
Job Details: 06/24/2023
Customer complaint is that ice maker stopped working. Jumped out ice maker and it did not cycle. Found ice maker stuck outside of home position. Replaced ice maker and it filled. ; used 1 W10882923 (ICE MAKER) from stock
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Hartford, CT 06105
Chuck M.
Job Details: 06/24/2023
Customer complaint is that washer takes too long to wash clothes. Ran washer on heavy duty cycle and customer asked about agitation being slow. Explained that washer makes adjustments throughout wash cycle. Customer had extra power and extra rinse selected. Explained added Wash features also adds more time. Washer checked ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Bristol, CT 06010
Chuck M.
Job Details: 06/24/2023
Customer complaint is that dishwasher is not working. Ran diagnostics and found error code F4e3 wash motor not running. Replaced wash motor and tested. Dishwasher is working properly. Showed customer it works. ; used 1 W11085683 (MOTOR/SUMP) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Mooresville, NC 28115
Vincent O.
Job Details: 06/23/2023
"Found refrigerator door gasket torn. Replaced gasket. Tested and verified proper seal, all functions check ok."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Charlotte, NC 28269
Mark C.
Job Details: 06/23/2023
"Units deli drawer Ill not stay closed all the way, units freezer door has condensation forming on the top of the gasket, top of the door is abnormally cold indicating poor insulation in the top of the door. ; ordrng 1 W11681455 (Door) and 2 W11233912 (Slides)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Charlotte, NC 28269
Mark C.
Job Details: 06/23/2023
"Customer states unit is not making ice but is dispensing water. Placed unit into forced harvest, display is showing a 23 message for faulty switch or motor. Contacted Techline spoke with rich . Rich states inspect the door harness for damage found multiple broken wires in the harness. States repairing the wires will not resolve the issue and that the door needs replaced. Sr#7736702916 stated customer should call the consumer care to see if they can get any factory support for the door. (800) 253-1301 quoted 1016.73"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ1
Near Charlotte, NC 28269
Mark C.
Job Details: 06/23/2023
"Units surface light will not activate due to a blown bulb. ; rqstng P&A on 1 W10709921 (Bulb), dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK SP W11245251"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Charlotte, NC 28269
Mark C.
Job Details: 06/23/2023
Installed new suspension rods unit is fully operational.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Charlotte, NC 28269
Mark C.
Job Details: 06/23/2023
"Customer states unit isnt washing. Placed unit into diagnostic testing. Unit has no stored errors. Ran test cycle unit completes all tests, with no errors unit is fully operational."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Charlotte, NC 28278
Mitch H.
Job Details: 06/23/2023
"Confirmed purchase date and took picture of receipt. Checked and ran diagnostics. No stored error codes. Tested wash cycles, found that both valves operating correctly but that both valves are energized no matter what cycle washer is set on. Ordering control board.; ordrng 1 W11626074 (Control)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Charlotte, NC 28227
Robert A.
Job Details: 06/23/2023
"Cx complaint that the unit is not heating at all. I inspected the unit and confirm the complaint. I found the units burners and oven do not heat at all. I checked incoming power at the terminal block, it does not have 240 across L1 and L2. I wiggled the outlet, it got good contact and 243v were received and the oven as well as all burner eyes worked. The issue is the wall outlet not the unit. The unit is working as designed. An electrician is needed to resolve the issue."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Mint Hill, NC 28227
Robert A.
Job Details: 06/23/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10882923 ICE MAKER
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte, NC 28205
Robert A.
Job Details: 06/23/2023
"Cx complaint that the unit did not fully wring out her cycle containing 1 bathroom floor rug. I inspected the unit to confirm the complaint. I found an error code: f0e1. I cleared the code and ran a service cycle, all components passed with no issues. I suggested to the cx to wash at least 2 items together. I item alone may be difficult for the unit to balance being soaked with water. The unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Charlotte, NC 28212
Robert A.
Job Details: 06/23/2023
"Cx complaint that the IM is not on and the FC is building heavy ice preventing the door from closing. I inspected the unit to confirm the complaint. I found the ice in the FC built on the rail slide not allowing the door to smoothly close. The rail slides need to be replaced to resolve the issue. I turned the IM on from the UI, it read ice maker off. Im ordering the parts for the return visit. Cx has a deed that states she obtained ownership of the home within a year, appliances came with the home.; ordrng 1 WPW10330991 (Bracket) and 1 WPW10330993 (Bracket) and 2 W11265130 (Rail slide)s"