We serviced a
MAYTAG WASHER
Model MVWC400XW3
Near Springfield, MA 01151
Chris B.
Job Details:
08/17/2023
Complaint that the unit is not spinning out. Found bad gear case. Showed customer the issues and customer and customer decided not to fix the unit
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Charlotte, NC 28269
Robert A.
Job Details:
08/17/2023
Cx complaint that the unit is not starting. I inspected the unit to confirm the complaint. The unit does not tumble at all. However when the knob is in an on position the heat element activates and the drum does not tumble. I removed the rear panel and found 121v only on one side of the element terminal and only half of the element is lit. I removed the element and found a part of the element was grounded to the frame causing the element to partially heat and blow the thermal fuse. I corrected the element position and replaced the thermal fuse with one from TS. I tested Th unit for the cx. The unit is working as designed.; used 1 WP3392519 (THERMAL FUSE) from stock
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Charlotte, NC 28210
Robert A.
Job Details:
08/17/2023
"Cx complaint that the unit is not draining. I inspected the unit to confirm the complaint. The unit had grey water in the tub. I checked for error codes and found a few: f9e1 f0e3. I cleared the codes and checked the drain pump in manual test, it ran but just hummed with no water flow. I checked the pump and found something blocking the impeller. I replaced the pump with the pre id part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Windham, CT 06226
Amanda R.
Job Details:
08/17/2023
Not spinning over suds and off balance error hub and wash plate stripped ; ordrng 1 W10752283 (Wash plate) and 1 W10528947 (Hub)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charlotte, NC 28210
Robert A.
Job Details:
08/17/2023
"Cx complaint that the unit is not draining water. I inspected the unit to confirm the complaint. I found error code: f9e1. I cleared code and removed the water from inside the tub. I noticed the drain tube extension was kinked not allowing it to drain properly. I corrected the tub and tested the unit, it worked fine. The agitator was loose causing poor agitation. I removed the agitator and seen the teeth worn, the unit needs a new agitator to resolve the issue. Im ordering the part for the return visit.; ordrng 1 WP3951744 (Agitator)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Kershaw, SC 29067
Jonathan J.
Job Details:
08/17/2023
"Complaint user, interface, clicks, and blinks will not stay on will not stay steady continuously resets itself. I verified voltages 116.2 V across black and white 125.2 V across black and ground 9.2 V across white and ground. check control with good voltage to a different power source. Oven control is still doing the same thing unit will need new control to fix. No additional issues igniters are all working fine on cooktop at this time. all of the other appliances are working just fine with 116.4 V AC current microwave refrigerator voltage is not dropping at all from that specific voltage when load is presented. New tripped breakers. Customer stated hes going to have electrician come out and check panel.; ordrng 1 W11620570 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Waterbury, CT 06708
Jimmy R.
Job Details:
08/17/2023
Installed new gaskets and heated to create a proper seal checked over all functions and unit is now operating and sealing to specs
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Waterbury, CT 06708
Jimmy R.
Job Details:
08/17/2023
"When removing unit to install tub had found diverted on sump broken tired to fix so customer could use unit and machine would display Fae4 diverted not finding home position, unit will need a new sump&motor will order part. Found after taking off front panel plate the right side had dents in it will also order a new outer stainless front panel, advised we would call when parts come in the front panel is a special order part ; ordrng 1 W11659651 (Front panel) and 1 W11416363 (Sump & motor)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Matthews, NC 28105
Ryan S.
Job Details:
08/17/2023
"Came to install parts ordered, installed all parts and found unit has short to ground, from red wither to ground, after unhooking unit from customers power supply and incoming voltage there was no short to ground. Found voltage coming through customer ground wire. Recommend customer call electrician."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Naugatuck, CT 06770
Jimmy R.
Job Details:
08/17/2023
Customer refused to pay advised the part would be covered under 1 year just labor and service would not be he said he would just buy a new machine not waste money was not arguing with the guy about it just packed up and left
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Chicopee, MA 01013
Chris B.
Job Details:
08/17/2023
Complaint that the unit is not washing properly. Found error codes F4E3 bad wash pump. Will order parts for a return visit. ; ordrng 1 W11613479 (Wash Pump) and 1 WPW10503548 (Retainer)
We serviced a
KITCHENAID DISHWASHER
Model KUDC03IVBL0
Near Leicester, MA 01524
Roger R.
Job Details:
08/17/2023
Found unit has a bad wash pump causing a no heat condition. Quoted $229.99 for new pump assembly and $239; ordrng 1 WPW10780877 (MOTOR/SUMP)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Worcester, MA 01606
Roger R.
Job Details:
08/17/2023
Installed new refrigerator evaporator fan assembly with new sensors and new main control board on back of unit. Restarted and set controls to recommended settings ; dspstn on spec-tagged invntry: 1 W11087438 EVAP MOTOR and 1 WPW10675033 CNTRL-ELEC
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Holden, MA 01520
Angel R.
Job Details:
08/17/2023
"Machine acting erratic, Found some wires and control board corroded at connections. Will need to order new main harness, UI harness and control.; rqstng P&A on 1 W11627413 (Control) and 1 W11437973 (UI Harness) and 1 W11643701 (Harness)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Worcester, MA 01606
Roger R.
Job Details:
08/17/2023
Found unit leaking from top left of tub. It appears that the tub was damaged at some point prior to or during installation. This unit would need to have the tub replaced. Quoted $568 for tub and $379 labor charge.
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Belchertown, MA 01007
Chris B.
Job Details:
08/17/2023
"Complaint that the unit keeps shutting down after 10min. Ran Diagnostic cycle and moisture sensor tested out normal with damp rag. At the board tested out p14-3 p14-6 and gave out good reading. Will order control board for a return trip.; rqstng P&A on 1 W11525996 (Control Board), dspstn on spec-tagged invntry: 1 WPW10298258 WIRE HARNESS"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Ludlow, MA 01056
Chris B.
Job Details:
08/17/2023
Complaint that the unit is not cooling properly. Found heavy ice buildup in the evaporator side. Found heating element not heating and connector was disconnected to one side of the heater. Being the second time connector gets loose will have to order new harness wire. Found drainage very clogged and will order new.; ordrng 1 W11512417 (Drain Tube) and 1 W11545823 (Harness Wire)
We serviced a
MAYTAG WASHER
Model MVW6500MW0
Near Wilbraham, MA 01095
Chris B.
Job Details:
08/17/2023
Replaced broken ; dspstn on spec-tagged invntry: 1 W11457841 STRIKE
We serviced a
WHIRLPOOL WASHER
Model MHW5400DW0
Near Springfield, MA 01119
Chris B.
Job Details:
08/17/2023
"Complaint that the unit is not cycling through correctly and error codes are present. Found F8E3, F8E0, F6E3 and F3E1. Ran diagnostic cycle and all tested normal and all error codes cleared out. Found boot drain holes clogged and needed cleaning. Mentioned to the customer to run a few wash cycles. Cleared out the pressure hose. Ran UI test and all working normal. Found excess of soap buildup. Cleared everything and unit running normal.; dspstn on spec-tagged invntry: 1 WPW10435242 VALVE"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Worcester, MA 01606
Roger R.
Job Details:
08/17/2023
"F0E3 F2E2 codes present. Checked for proper operation of all components and found unit noisy during agitation making a clunking noise at the end of the agitation stroke. Unit will need a new gearcase, will submit for approval and return to install ; ordrng 1 W11449841 (GEARCASE), dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Paxton, MA 01612
Angel R.
Job Details:
08/17/2023
"Water line was crushed when fridge was dropped. Will order new line as it is currently leaking. Customer also has concerns of condensation forming by doors. Fridge has only been plugged in two days, advised to check back in a day or two to see if problem is persisting.; rqstng P&A on 1 W11162040 (tube-water)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Worcester, MA 01606
Angel R.
Job Details:
08/17/2023
"Ran diagnostics mode and unit tested ok. Heard chattering noise from a relay in control. Customer has outdated electrical in this home, non grounded outlet and the outlet is being split 4 ways throughout basement. Advised she needs to get an electrician to fix that. Will need to order new control due to stuck relay but she is aware this problem will persist if electrical is not fixed.; rqstng P&A on 1 W11513246 (Control)"
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Hampton, CT 06247
Amanda R.
Job Details:
08/17/2023
Making loud screeching noise while running installed dryer kit tested sounds normal ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Cheshire, CT 06410
Jimmy R.
Job Details:
08/17/2023
"Tested unit and found washer would not spin it agitate unit would just buzz, checked for errors and found F7e1 basket speed fault checked capacitor and found faulty not sending power to Motor. Replaced capacitor and recalibrated unit ran a wash and spin checked all functions and unit is now working to factory specs ; used 1 W11395618 (Capacitor) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Simsbury, CT 06070
Chuck M.
Job Details:
08/17/2023
Installed lower harness and control. Washer checked ok. Showed customer it works. ; used 1 W11399437 (DRAIN PUMP) from stock
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Meriden, CT 06451
Jimmy R.
Job Details:
08/17/2023
"Tested washer and found unit not spinning clothes out at end of cycle, ran diagnostics and found error F0e5 off balance load ran a self test and found when machine got to the spin test unit started using the agitator to spin the tub, removed agitator and found hub bad causing issue with spinning out. Replaced faulty hub and recalibrated unit ran a wash cycle and all operations are now working to specs ; used 1 W10528947 (HUB) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Berlin, CT 06037
Jimmy R.
Job Details:
08/17/2023
"Installed new top rack parts and ran machine threw a wash cycle, checked all operations and unit is now working to factory specs"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Southington, CT 06489
Jimmy R.
Job Details:
08/17/2023
"Tested washer and found unit banging and walking out when unit spins, checked for errors and found F0e5 off balance load ran unit thew a cycle with clothes and found unit would start to spin normally then once ramping up it would start to get out of control and bang, checked clothes and they are evenly spread out checked suspension and found some bouncing, wile unit was spinning noticed tub wobbling ice unit would ramp up the wobble would get worse then start to get out of control, also until never ramped up normally went from slow spinning to super fast out of control. will order new suspension kit, main cntrl and tub parts tentative due to tub special order advised once parts are in we would call for return visit ; ordrng 1 W11172199 (Basket) and 1 W11217817 (Suspension kit) and 1 W11608056 (Cntrl)"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL1
Near Indian Land, SC 29707
Jonathan J.
Job Details:
08/17/2023
"I reinstalled door handle, tightened up screws tested operations no additional issues found with handle at this time. Scratching that has occurred. Cannot do anything about scratches cosmetic only covered within the first 30 days of ownership of the machine. Unit has a 24 month warranty on the machine still in warranty."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM00
Near Springfield, MA 01119
Chris B.
Job Details:
08/17/2023
Replaced the part and refrigerator working properly.
We serviced a
JENN-AIR RANGE
Model JGS1450FS0
Near Killingly, CT 06239
Amanda R.
Job Details:
08/17/2023
Bent the tab that covers terminal of element in warming drawer the very right piece of sheet metal drawer closing normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Killingly, CT 06239
Amanda R.
Job Details:
08/17/2023
Evaporator drain clogged with ice build cleared ice and made sure waters draining into drip pan set temps at recommended
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Killingly, CT 06241
Amanda R.
Job Details:
08/17/2023
Not cooling in freezing or ff section heavy frost on ff evaporator customer unplugged unit today ice tray frozen in freezer feels cool in ff section set temps at recommended replaced ff evaporator thermistor and optimized it ; used 1 W11087438 (EVAP MOTOR) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near South Hadley, MA 01075
Mike K.
Job Details:
08/17/2023
"Top led light flickering, ordering light assy. Office to contact cs when part comes in to schedule return ; ordrng 1 W11527432 (Led light assy)"
We serviced a
WHIRLPOOL RANGE
Model WCG97US6HS00
Near Indian Land, SC 29707
Jonathan J.
Job Details:
08/17/2023
I replaced all previously ordered parts. I tested operations no additional issues found all burners are igniting properly and quickly.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HS1
Near Bloomfield, CT 06002
Chuck M.
Job Details:
08/17/2023
Customer complaint is that stainless door glass trim is pulling away from glass. Customer stated that they have extended warranty but was told it was not covered. Explained to customer that issue with door glass is considered cosmetic and does not interfere with the functionality of the range therefore it would not be covered.
We serviced a
FRIGIDAIRE RANGE
Model GCRE3060AFF
Near Springfield, MA 01105
Mike K.
Job Details:
08/17/2023
"Broken cooktop, cs say pot had stuck to top and when pulled to removed top broke. Burnt debris inside burner.Putting in for authorization for cooktop and burner.Office to contact cs when authorization and parts come in to schedule return; ordrng 1 5304513155 (Cooktop) and 1 5304533520 (Lf burner)"
We serviced a
WHIRLPOOL MICROWAVE
Model JMW3430DS02
Near Hartford, CT 06106
Chuck M.
Job Details:
08/17/2023
Customer complaint is that microwave combo has error code F2e1 stuck key. Confirmed error code. Ordered control panel. Will contact customer when part is received. ; ordrng 1 W11255569 (console)
We serviced a
WHIRLPOOL DRYER
Model MED6230HW2
Near Shrewsbury, MA 01545
Angel R.
Job Details:
08/17/2023
"Checked voltage going to unit, coming in at 240. Main control is getting power and LED indicator on. UI panel is not responsive and not allowing me to go into diagnostics. Getting proper power, cut power at breaker for a couple minutes and unit lit right up. Tested ok."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Bristol, CT 06010
Ruben C.
Job Details:
08/17/2023
Checked unit found wash motor open winding replaced motor tested operation normal; used 1 W11025157 (Motor assy) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Harwinton, CT 06791
Ruben C.
Job Details:
08/17/2023
Checked unit found console not responding console previously replaced was wrong part number ordering new control and console; rqstng P&A on 1 W11120155 (Control) and 1 W11165145 (Console)
We serviced a
WHIRLPOOL OVEN
Model WEG515S0FB2
Near Harwinton, CT 06791
Ruben C.
Job Details:
08/17/2023
Installed new door trim tested operation normal
We serviced a
WHIRLPOOL RANGE
Model FE371LVS0
Near Huntersville, NC 28078
Mark C.
Job Details:
08/17/2023
"Installed new control switch and sensor oven in fully operational. Installed new burner, burner will not activate. Found damage to the switch replaced switch units burner will not activate, indicating a faulty harness.; ordrng 1 W10174427 (Harness Rh) and 1 W10170247 (Harness LH), dspstn on spec-tagged invntry: 1 WPW10181986 SENSOR , used 1 WP3149400 (Switch inf) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Charlotte, NC 28270
Ryan S.
Job Details:
08/17/2023
Customer complained of no heat. Upon arrival checked incoming power and found only 125v to unit. Found receptacle for dryer had melted. Cut breaker to receptacle and informed customer to call electrician to replace receptacle and chord to unit.
We serviced a
KITCHENAID RANGE
Model KSDG950ESS2
Near Charlotte, NC 28277
Ryan S.
Job Details:
08/17/2023
Customer complained of no heat. Found bake element burnt short. Replaced from ts then ran bake to test. Unit now working properly. ; used 1 W10779716 (Element) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMHZ03
Near Charlotte, NC 28278
Ryan S.
Job Details:
08/17/2023
"Customer complained flip up door broken , found end cap broken that holds bottom flip drawer. Needs end cap set. Allen Randy to check on authorization of part. Confirmed part is covered part. Scheduled return for 8-25-23 because they will be out of town 8-22 to 8-24. ; rqstng P&A on 1 W10874836 (End cap set)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Davidson, NC 28036
Mark C.
Job Details:
08/17/2023
Unit not cooling in the fresh food due to a faulty damper. Replaced damper unit is fully operational.; dspstn on spec-tagged invntry: 1 WPW10479155 DAMPER CNTRL
We serviced a
KITCHENAID RANGE
Model KFGC558JSS05
Near Cornelius, NC 28031
Mark C.
Job Details:
08/17/2023
Unit has a dent in the door from the hinge pushing out.; ordrng 1 W11400261 (Door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Agawam, MA 01001
Mike K.
Job Details:
08/17/2023
"Replaced fan and icemaker assy. Unit has been off so starting at room temp, advised should get back to temp this evening. Cs to monitor; dspstn on spec-tagged invntry: 1 4317943 ICE MAKER and 1 WPW10464673 EVAP MOTOR"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Westfield, MA 01085
Mike K.
Job Details:
08/17/2023
"Unit is under 1yr wp warranty per service bench. Cs heard loud noise in fr and had stopped cooling, now it has started to freeze again and noise gone. Fr is empty other than an ice tray. Conpressor/fans running. Measured 18 in freezer and dropping after cs opened to describe what happened. couple minutes it was at 13 and still dropping. Went into diagnostics, verified fan operation. Turned on heater and verified defrosting. Removed evap cover and cleared remaining ice by fan no other build up on evap. Doors sealing fine"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Cornelius, NC 28031
Mark C.
Job Details:
08/17/2023
Found installation brackets to be installed incorrectly. Installed trim the proper way unit is fully operational.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Charlotte, NC 28226
Robert A.
Job Details:
08/17/2023
"Cx complaint that the unit is making loud noises while it runs. I inspected the unit to confirm the complaint. I found an error FAE2, I cleared the code and ran a service cycle. All components passed with no issues. The cx did witness the suspected noises during the service cycle a few times. The motor does seem to run a little louder than normal. Im ordering a new sump assembly to resolve the issue.; ordrng 1 W11416362 (Sump motor assembly)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Rock Hill, SC 29730
Jonathan J.
Job Details:
08/17/2023
"I found water reservoir in fresh food zone was frozen over completely. I defrosted and thawed out reservoir cycled icemaker test, 45 water and icemaker self test 44. No issues. Advise customer not to put any food at least 1 inch in front of temperature sensor minimum. Also advise customer not to place any food debris or food items directly in front of air baffle vent. Also advise customer not to set temperature below recommended setting as it may cause reservoir to freeze over again."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Lancaster, SC 29720
Jonathan J.
Job Details:
08/17/2023
I replace previously ordered parts tested operations timer is now no longer locked up spin smoothly. No additional issues found with dryer at this time.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Lancaster, SC 29720
Jonathan J.
Job Details:
08/17/2023
Replace valve tested operations make sure water is dispensing just fine from both valves noted show issues found.
Near Gastonia, NC 28054
Jeff L.
Job Details:
08/17/2023
Took drug test
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Indian Trail, NC 28079
Jeff L.
Job Details:
08/17/2023
Found ice maker bad needs to be replaced it would not cycle at all. Customer is calling whirlpool to see if they will cover repair cost because the service call was put in before warranty expired. Whirlpool covering cost of P and L..Customer spoke with Desiree..Part needed (ice maker); ordrng 1 W11546935 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHW07
Near Matthews, NC 28104
Jeff L.
Job Details:
08/17/2023
Replaced evaporator fan motor unit ran and checked ok(Call complete)
We serviced a
KITCHENAID REFRIGERATOR
Model KURR314KSS00
Near Charlotte, NC 28277
Jeff L.
Job Details:
08/17/2023
SR#7737113412 (Brandon)Found left front leg hole rounded out with no threads no way to level the machine because leg just keeps falling out. There is no parts for the frame. Spoke with tech support to document units problem and they are gonna change out unit.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Torrington, CT 06790
Ruben C.
Job Details:
08/17/2023
Replaced control panel tested operation normal the normal button is functioning now ran diagnostics normal
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Farmington, CT 06032
Ruben C.
Job Details:
08/17/2023
Checked unit found gasket off and stretched gave cust estimate for door seal
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Farmington, CT 06032
Ruben C.
Job Details:
08/17/2023
Checked unit getting low voltage from control to motor ordering control and motor ; rqstng P&A on 1 W11085683 (Motor assy) and 1 W11305303 (Control)
We serviced a
MAYTAG RANGE
Model MER8800FZ1
Near Wingate, NC 28174
Jonathan J.
Job Details:
08/16/2023
Complaints oven will not get hotter than 315?. I found big element had failed. Unit has a 10 year warranty sticker for all elements. No additional issues found in Replaced Beacon element tested operations everything working fine.; used 1 W10779716 (ELEMENT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Sharon, SC 29742
Mitch H.
Job Details:
08/16/2023
Tested and found compressor locked up. Attempting to start but pulling 14 amps and clicking off. Compressor covered under 60 month sealed system warranty. Ordering compressor kit.; ordrng 1 W11370574 (Compressor kit) and 1 2Xtime (2X time)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Shrewsbury, MA 01545
Angel R.
Job Details:
08/16/2023
"Found heating element not working, no continuity. office should have it but not showing on iPad. ; rqstng P&A on 1 W11536143 (Heater)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSR/AA
Near Enfield, CT 06082
Gary V.
Job Details:
08/16/2023
"Inspected and found evap parts not allowing defrost and evap motor bound up in ice, quoted for repair and they will call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Agawam, MA 01001
Mike K.
Job Details:
08/16/2023
"Rf is warm , fr is at 30.. compressor running.Found full pattern on evap and ice build up in upper left. Evap Fan is running slow. Verified 120vac to fan.Preserving fan. Also found icemaker coating is flaking so ordering icemaker.; ordrng 1 WPW10464673 (Evap motor) and 1 4317943 (Icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Charlotte, NC 28216
Robert A.
Job Details:
08/16/2023
Cx complaint that the units FC door gasket is coming loose. I inspected the unit to confirm the complaint. The unit is cooling fine. The gasket came out of position. I secured the gasket position and tested th unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Matthews, NC 28105
Jeff L.
Job Details:
08/16/2023
Found evaporator frosted up. Defrosted unit down and out into service diagnostic mode. Found bad heat probe need to order heat probe and will return 8-23-23Customer may arrive at home shortly after 8 amPart#W11611126; ordrng 1 W11611126 (Heat probe)
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Charlotte, NC 28270
Jeff L.
Job Details:
08/16/2023
Replaced lid strike and when shutting the lid it has a little catch on the frame before it goes down in lock advised customer to use for a while and see if spring on lid strike loosens up. Unit ran and checked ok(Call complete); used 1 W11457841 (Lid strike) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Worcester, MA 01603
Amanda R.
Job Details:
08/16/2023
Replaced all parts tested dispensing ice normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Troutman, NC 28166
Mark C.
Job Details:
08/16/2023
Unit has a dent in the fresh food section door. This is an unoccupied newly constructed home.; ordrng 1 LW10912135 (Door) and 1 W11223753 (Nameplate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDB09
Near Worcester, MA 01602
Amanda R.
Job Details:
08/16/2023
"Comp,aint that didnt freeze until Tuesday night and was making a loud noise Tuesday noise stopped and cooling and freezing normally today original complaint was that milk spoiled and temp rose to fifty in ff section but freezer was fine"
We serviced a
MAYTAG MICROWAVE
Model MVWP575GW1
Near Worcester, MA 01606
Chris B.
Job Details:
08/16/2023
Replaced all parts and washer running normal. Ran two diagnostic and a calibration cycle and all working normal.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 WPW10427633 SHIELD
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Tolland, CT 06084
Jeremy B.
Job Details:
08/16/2023
"Customers complaint is microwave not powering on. Said they opened the door and it went out. Needs new interlock, fuse, and filter ; ordrng 1 W11213912 (Interlock) and 1 W11213913 (Filter) and 1 W10138793 (Fuse)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Denver, NC 28037
Mark C.
Job Details:
08/16/2023
"Upper rack has broken adjusters and is missing many pieces. ; rqstng P&A on 1 W10712395 (Adjusters) and 1 WPW10082649 (Cup holder), ordrng 1 W10919676 (Clip)"
We serviced a
WHIRLPOOL DISHWASHER
Model DU1100XTPS8
Near Troutman, NC 28166
Vincent O.
Job Details:
08/16/2023
Installed new control and panel. Tested and verified proper operation. All functions check ok.
We serviced a
WHIRLPOOL WASHER
Model LHW0050PQ2
Near Southwick, MA 01077
Mike K.
Job Details:
08/16/2023
"Older stacked front load washer. Was able to get unit to fill, agitate, drain fine, door locks, spins, took several attempts, but unit did each.Unit intermittently stops mid cycle start light blinking and did that for me as well. Can just hit start and it starts again.Intermittent failure wed be looking at control first, unfortunately is nla, confirmed by office."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near West Hartford, CT 06110
Chuck M.
Job Details:
08/16/2023
Customer complaint is that water was still coming through diffuser area. Found diffuser will break when removed. Ordered diffuser. ; ordrng 1 W11188815 (diffuser)
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW0
Near Enfield, CT 06082
Gary V.
Job Details:
08/16/2023
"Inspected and found Gearcase broken, quoted and they will call."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near South Windsor, CT 06074
Jeremy B.
Job Details:
08/16/2023
"Found adjusters broken at top rack. Installled truck stock adjuster kit but it had two right adjusters and not a left. Will reorder. ; ordrng 1 W10712395 (Adjusters), used 1 W10712395 (ADJUSTER) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near South Windsor, CT 06074
Jeremy B.
Job Details:
08/16/2023
Washer not draining. Found broken wire at drain pump and wire cover broken. Repaired wire all checks ok will order and replace harness and pump. ; ordrng 1 W11643701 (Harness) and 1 W11399437 (Pump)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Charlotte, NC 28216
Robert A.
Job Details:
08/16/2023
Cx complaint that the unit is leaking water. I inspected the unit to confirm the complaint. I found no error codes and ran two service cycles. I did not identify any leaks at all. I did check under the unit and seen I small amount of water accumulated near the rear right foot. The cx has an imbalance issue before which may have contributed to the small leak. I Installed the drip pan the cx purchased and calibrated the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Manchester, CT 06040
Jeremy B.
Job Details:
08/16/2023
Customers complaint is after wash completed they open door and water drips out of vent. Recommend using rinse aid and will replace vent. ; rqstng P&A on 1 W11545290 (Deflector) and 1 W11545539 (Gasket) and 1 W11649995 (Vent assy)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Rock Hill, SC 29732
Mitch H.
Job Details:
08/16/2023
"Checked and found ice forming around inside top of door and cabinet. Checked door gasket, sealing properly around full perimeter of door. Can feel a slight give on inside liner of door near the top. Door has a void in the insulation. Ordering freezer door. Advised customer that door would be shipped directly to her and she would need to inspect door for damage and call office to schedule return visit.; ordrng 1 LW10913113 (Freezer door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSF26C5EXY00
Near Gastonia, NC 28056
Ryan S.
Job Details:
08/16/2023
Customer complained of minor leak on bottom of ref on left side. Took off bottom panel and found larger water line leaking at fitting. Replaced fitting from ts part. Reassembled and ran water and icemaker. Unit not leaking now. Verified proper operation. ; used 1 WP2300868 (FITTING 5/16-5/16) from stock
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Charlotte, NC 28278
Ryan S.
Job Details:
08/16/2023
"Customer complained bottom of oven was sticking out. Took off door and bottom vent to show customer unit is properly installed. The vent is the part they thought was sticking out. Informed customer frame is behind vent and unit is properly installed , showed customer unit can be pushed back any further and referenced pictures taken before work. Customer understood once she saw the vent come off and saw the actual frame of the unit. Customer was satisfied with explanation."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Charlotte, NC 28278
Ryan S.
Job Details:
08/16/2023
"Customer complained unit stop cooling , customer had cut off unit. Upon arrival started unit up and compressor started, found no frost pattern, found Freon had leaked out for the most part. Had very low pressure. Barged with nitrogen to check for leaks. Checked for leaks with bubble test around compressor and everyone in back of u it. No leaks detected. Checked evap in refrigerator side and checked lines going to evap in ref, no leaks on visible lines, checked freezer evap with bubble test and no leaks found. Bubble tested around hinges to check for possible leaks there no bubbling up. Rechecked several points and can no find leak , think leak is in frame in lines going to ref evap but cant reach. Sr# 7737107436 techline said to put in 140 psi nitrogen and check levels of compressor no leaks still found. Got levels hooking up and found low side had vaccum -19 to 21psi and high side had 21-22psi the standing or equalized pressure was 10psi. Techline put unit up for review. Informed customer whirlpool will contact with further information per review."
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Westfield, MA 01085
Mike K.
Job Details:
08/16/2023
"Unit under 1yr wp warranty per service bench.Unit will not turn on. No voltage at terminal, no voltage at outlet. Lower right breaker on left breaker box was tripped, reset and drier running. Allowed to run on high heat timed dry for ten minutes with no issues. Heating fine. Possible weak breaker, but unit is testing ok.Also complained of loads not being dry when done, explained sensor can be fooled, can run timed dry. Also keep filter and vent clear."
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Westfield, MA 01085
Mike K.
Job Details:
08/16/2023
"Clock has been repeatedly resetting itself, mainly occurre for about a weeks time and then has been working properly since. No error in history.Moved unit out and moved power cable, no interruption to clock operation. Being intermittent ordering control. Office to contact cs when part and authorization come in to schedule return.; ordrng 1 W11544349 (Control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near New Britain, CT 06053
Chuck M.
Job Details:
08/16/2023
Customer complaint is that replace filter light would not turn off. Inspected and found container underneath filter door was wedged against door. Removed container and replace filter light went out. Tested filter door multiple times and it checked ok. Filter shows 100% remaining. Advised customer to leave filter door clear from items being against it. ; dspstn on spec-tagged invntry: 1 EDR2RXD1 WATER FILTER
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Waterbury, CT 06710
Jimmy R.
Job Details:
08/16/2023
"Ran washer thew a diagnostics and found error F0e2 over suds ran step 12 and checked all operations and unit went threw properly. Ran wash cycle and notices subs building in tub and dispenser dripping water, removed dispenser and found not syphoning detergent and water due to clogged found when filling water would over flow and leak out, cleaned dispenser and water is now draining. Ran a drain and spin and found unit draining water and spinning out advised over sudsing will shut unit off and not allow it to spin out advised using Clean cycle once a month to clean out tub and dispenser.; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP"
We serviced a
GE WASHER
Model GUD27ESSM0WW
Near Windsor Locks, CT 06096
Gary V.
Job Details:
08/16/2023
"Inspected and found drive belt came off drive pulley, reinstalled belt temporarily and will order new belt and return to install. **Returning tech, needs windex cleaner to clean motor and drive pulleys of grease and debris**.; ordrng 1 WE12X27300 (Belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Windsor, CT 06095
Gary V.
Job Details:
08/16/2023
"Arrived and customer speaks Spanish and had Home Depot dispatch call, but she has extended warranty with Home Depot and shes going to call Home Depot back and have them dispatch under extended warranty. Saved ticket as needing freezer glide kit, needs part number w11658402 glide kit"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Simsbury, CT 06070
Gary V.
Job Details:
08/16/2023
"Installed parts listed and cycled, tested fine."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model PHLT219SCBB
Near Agawam, MA 01001
Roger R.
Job Details:
08/16/2023
Found unit has a bad sealed system . Due to age and condition customer chooses to replaced unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Holden, MA 01520
Angel R.
Job Details:
08/16/2023
Found FC hinge missing two screws and slightly bent causing door to sit bowed and warm air to go in. Will order new hinge and screws. ; rqstng P&A on 1 WP2261963 (hinge-door) and 2 WP489497 (screw)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDW00
Near Rocky Hill, CT 06067
Jeremy B.
Job Details:
08/16/2023
Heavy ice build up on evap. Thawed ice and found faulty defrost control. Will order and replace. ; rqstng P&A on 1 WPW10352689 (Defrost control) and 1 WPW10392132 (Thermostat)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Shrewsbury, MA 01545
Angel R.
Job Details:
08/16/2023
"Installed pump, tested ok and no leaks.; dspstn on spec-tagged invntry: 1 W11025157 MOTOR/SUMP"
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Franklin, MA 02038
Angel R.
Job Details:
08/16/2023
"Ran diagnostics found F2E1 stuck key, F7E1 basket speed fault. Tested ok but Gearcase sounds pretty worn out, possible friction causing speed fault. Emailed customer quote, they will most likely buy a new washer as this one is 7 years old he says."