Service History 18 - Advantage Appliance Repair

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRX735SDHZ00

Near Avon, CT 06001

Mike K.

Job Details: 05/06/2025

"Flap that switches from cubes to crushed broke out of bin, tried reseating and just pops out again, ordering new bin.; ordrng 1 W11185686 (Icemaker bin assy)"

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS05

Near Canton, CT 06019

Mike K.

Job Details: 05/06/2025

"Trip covered by authorization. Complaint of smell and smoke when running. Found insulation had burnt is several spots in rear of unit, by both bake elements, by locking motor for lower oven and some along top of oven. Heating elements ohm out fine and no shorts on control found. Unit is on front porch. Cs had extra long plug on unit and was able to plug in, did not repeat any smoking, upper oven bake worked fine lower oven not getting voltage. Would require control board , but insulation is not replaceable. Assuming unit overheated to cause insulation to burn.Called safety with findings. Documented findings and they will reach out to cs."

We serviced a

KITCHENAID ICEMAKER

Model KUID508ESS2

Near Fort Mill, SC 29707

Clinton

Job Details: 05/06/2025

Unit barley has water coming to fill tray. Confirmed unit has good water pressure unit will need new valve all pumps working compressor is pumping get bulb cooling as well collected trip charge Custer will replaced valve him self

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ

Near Fort Mill, SC 29707

Clinton

Job Details: 05/06/2025

Installed new heater ran diagnostics to clear errors. Unit heating properly after repair

We serviced a

MAYTAG DISHWASHER

Model MDPS6124RZ0

Near Fort Mill, SC 29707

Clinton

Job Details: 05/06/2025

There was a blockage in drain line. A kink removed u it drain properly

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Fort Mill, SC 29715

Clinton

Job Details: 05/06/2025

Replaced adjustable on top rack they were broken used truck stock parts ; used 1 W10712395 (ADJUSTER) from stock

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Charlotte, NC 28210

Clinton

Job Details: 05/06/2025

On arrival checked voltage was proper removed panel found failed heating element used truck stock heater to repair u it after repair unit heats properly ; used 1 279838 (ELEMENT) from stock

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRFF507HPS01

Near Clover, SC 29710

Mitch H.

Job Details: 05/06/2025

"Checked and found compressor running. Took amp draw, compressor pulling .46 amp while running. Checked running pressure, high side at 100psi, low side in vacuum. Unplugged refrigerator, pressures equalized at zero. No refrigerant in system. Used UV light, no evidence of new leaks. Using nitrogen, pressurized system to 250psi. Used bubble solution to check all solder joints, no leaks found. Allowed to sit under pressure for 30 minutes. No drop in pressure.Called tech line spoke to Rob SR# 7741496338. Advised him of all work done and parts replaced. Also of all findings today. He determined refrigerator has an internal leak and has submitted for review and replacement. Advised customer that she should hear from Whirlpool in 3 to 5 business days."

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Springfield, MA 01108

Chris B.

Job Details: 05/06/2025

Replaced all parts and dryer running normal.

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW1

Near East Longmeadow, MA 01028

Chris B.

Job Details: 05/06/2025

Complaint that the dryer is taking too long to dry. Found clogged vent. Dryer running normal and no issues found.

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF560SMHB00

Near Southbridge, MA 01550

Chris B.

Job Details: 05/06/2025

Replaced all parts and refrigerator doors working normal.

We serviced a

WHIRLPOOL REFRIGERATOR TM

Model WRT518SZFM04

Near Gastonia, NC 28052

Mitch H.

Job Details: 05/06/2025

"Removed both refrigerator and freezer doors. Removed and replaced bottom hinge and washers. Reinstalled doors, checked door operation and ensured both doors sealing properly."

We serviced a

WHIRLPOOL WASHER TL

Model WTW8000DW5

Near Vernon, CT 06066

Gary V.

Job Details: 05/06/2025

"Inspected and found lid and hinges bent and not closing properly, and lid lock with intermittent operation, will submit estimate and call for return date.; rqstng P&A on 1 W11101059 (Lid assy) and 1 WP8563965 (Left side hinge) and 1 WP8572974 (Right hinge) and 4 W11404293 (Hinge screws)s and 1 W10810403 (Lid lock)"

We serviced a

WHIRLPOOL WASHER TL

Model WTW5015LW1

Near Ellington, CT 06029

Gary V.

Job Details: 05/06/2025

"Inspected and found off balance fault, customer washed an abnormal garment and didnt realize it went off balance. Cleared fault and ran diagnostics test, all functions test normal now."

We serviced a

WHIRLPOOL WASHER FL

Model WFW95HEDU0

Near Windsor, CT 06095

Gary V.

Job Details: 05/06/2025

"Inspected and found inner basket support bolt snapped and is causing loud noise in spin and burnt rubber odor, needs entire tub assy, advised customer not to use, as using unit while broken may cause more damage. will submit estimate for repairs and call.; rqstng P&A on 1 WPW10409997 (Tub assy) and 1 2tech (2 tech) and 1 2hourreturn (2 hour return)"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF555SDFZ11

Near Enfield, CT 06082

Gary V.

Job Details: 05/06/2025

"Inspected and found 27 degrees in ff compartment,ran diagnostics and found all thermistors passing, air damper stuck open, quoted for air damper replacement, he will call."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF560SEHZ00

Near Simsbury, CT 06092

Mike K.

Job Details: 05/06/2025

Replaced mullion and rf doors are closing properly

We serviced a

WHIRLPOOL WASHER TL

Model WTW4957PW0

Near Winchester, CT 06098

Mike K.

Job Details: 05/06/2025

"1-1, 3-1, 8-1, Unit is within serial range of service pointer for pressure switch sensor and has pressure sensor failure in history. Ran diagnostic cycle and did complete, but only partially drained. with error in history and reoccurring issue, no damage to pressure to be, not clogged, ordering controlOffice to contact cs when parts come in to schedule return ; ordrng 1 W11608056 (Control), dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRX735SDHZ11

Near Granby, CT 06035

Mike K.

Job Details: 05/06/2025

"Unit is under 1yr wp warranty per service bench. Complaint started as not making ice, then ice melting, now rf section not cooling. Evap has good frost pattern, conpressor running, evap fan not blowing. No voltage at harness between red and nuetral to fan, 32vac from red to ground. Ran test 4 and compressor/condenser running, evap fan not. Unplugged when checking control board and when plugged back in evap fan now running. Will order control and u/I. No signal at home, office to contact cs when parts come in to schedule return.; ordrng 1 W11556912 (Control) and 1 W11642011 (U/i)"

We serviced a

SAMSUNG REFRIGERATOR TM

Model RS28A500ASR/AA

Near Springfield, MA 01129

Chris B.

Job Details: 05/06/2025

Complaint that the refrigerator is not cooling properly. Found very low voltage reaching the evaporator fan 1.3v. Quoted for parts and labor. Collected trip fee.

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Enfield, CT 06082

Gary V.

Job Details: 05/06/2025

"Inspected and found timer not advancing, open winding in the drive motor of the timer, will order and return.; ordrng 1 W10857612 (Timer)"

We serviced a

MAYTAG WASHER

Model MVW7232HW2

Near Rock Hill, SC 29730

Clinton

Job Details: 05/06/2025

7741500953 sr number called tech line confirmed the issue is the ui. Checked ribbon on ui re set it still causing the issue ohm out clutch it is in with spec. There is a service pointer on this issues not sure why the previous part did not repair unit re order ui ; ordrng 1 W11478526 (Ui)

We serviced a

KITCHENAID M/W OTR

Model KMHC319LSS00

Near Watertown, CT 06779

Jimmy R.

Job Details: 05/06/2025

"Checked over unit and found machine not responding no display, tested voltage and 120v at plug ohmed fuses and found good tested interlock switches and found operating normally. Tested power to control and 120v coming in but not coming out to display will order display,cntrl,filter board an thermistor unit is Costco extended ; ordrng 1 W11582284 (Display) and 1 W11646740 (Cntrl) and 1 W10572027 (Filter board) and 1 W11661583 (Thermistor)"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRQA59CNKZ00

Near Springfield, MA 01108

Chris B.

Job Details: 05/06/2025

Complaint that the refrigerator is not making ice. Found IM on the off position. Unit working normal.

We serviced a

KITCHENAID REFRIGERATOR SXS

Model KRSF705HPS05

Near Grafton, MA 01536

Glenn

Job Details: 05/06/2025

Customer instruction tested found the water supply was not turn on behind the fridge. Also customer informed me of scratches on floor prior to service. Turned water on all tested ok

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADB9

Near Waterbury, CT 06708

Jimmy R.

Job Details: 05/06/2025

"Checked over unit and found when water would be turned on unit would leak under machine, traced water leak and found water dripping from valve fill tube due to clamp had came off. Fixed clam and secured to stop from leaking ran several filling cycles and unit is now working to specs"

We serviced a

MAYTAG WASHER TL

Model MVW7232HW0

Near Cheshire, CT 06410

Jimmy R.

Job Details: 05/06/2025

Installed new controls and recalibrated machine unit went threw normally. Ran a spin plus a wash cycle and all operations are now working to factory specs

We serviced a

FRIGIDAIRE REFRIGERATOR BM

Model FGHG2366PF1A

Near Longmeadow, MA 01106

Chris B.

Job Details: 05/06/2025

Complaint that the freezer frost never cleared up. Found top rack not set in place correctly by past tech. Adjusted rack and freezer door closing properly. Door sealing properly.

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Shrewsbury, MA 01545

Glenn

Job Details: 05/06/2025

Found motor pump failure repair declined

We serviced a

MAYTAG REFRIGERATOR FDB

Model MSS26C6MFW0

Near Belmont, NC 28012

Ryan S.

Job Details: 05/06/2025

Game to install new door ordered check door with customer prior to install door. Looks good no damages installed new door. Checked all functions verified proper operation

We serviced a

MAYTAG WASHER TL

Model MVW5430MW1

Near Franklin, MA 02038

Aimee Z.

Job Details: 05/06/2025

"Found error codes for f5e1Lid latch, replaced ts and ran diagnostics ; used 1 W11670519 (Latch) from stock"

We serviced a

WHIRLPOOL WASHER TL

Model WTW4957PW0

Near Willington, CT 06279

Gary V.

Job Details: 05/06/2025

"Inspected and found unit faulting on pressure system, checked air hose and dome and tested fine, will order parts and call for return date.; ordrng 1 W11608056 (Main acu)"

We serviced a

WHIRLPOOL COOKTOP

Model RF388LXGZ4

Near Worcester, MA 01604

Glenn

Job Details: 05/06/2025

Installed left front burner tested all ok

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS3

Near Worcester, MA 01609

Glenn

Job Details: 05/06/2025

"Found motor pump failure, causing error codes water valve is dripping and control panel is cracked order parts ; ordrng 1 WPW10605057 (Motor pump) and 1 W10903576 (Control panel black) and 1 W11175771 (Valve)"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Cheshire, CT 06410

Jimmy R.

Job Details: 05/06/2025

"Tested unit due to machine beeping non stop and found errors F1e2 control failure, f7e2 variable speed wash motor issue, f8e4 float switch over flow, checked float pan and found full of water causing issue with beeping and not run, cleared pan ran a calibration and found control shutting unit off bf draining and completing a cycle when checking unit found tub full of suds due to rinse aid opening when not suppose to. Will order new control, console and sump parts tentative p/a ; ordrng 1 W11410065 (Cntrl) and 1 W11416362 (Pump&motor) and 1 W11632693 (Cntrl panel)"

We serviced a

KITCHENAID REFRIGERATOR SXS

Model KRSF705HPS04

Near Harwinton, CT 06791

Mike K.

Job Details: 05/06/2025

"Unit was pulled out on arrival.Not getting water from dispenser and not making ice, cs had verified water flow to unit. Verified water coming from first valve. Incoming flow through first valve, filter, reservoir started slow and then flow increased, getting flow to dispenser fine but not to icemaker, fill tube frozen at tray, cleared and ran harvest and fill tests fine. Turned temp up a degree in both section, cs to monitor"

We serviced a

KITCHENAID M/W OTR

Model KOCE500ESS09

Near Cheshire, CT 06410

Jimmy R.

Job Details: 05/06/2025

"Tested microwave and found when running unit it would error out F1e5 inverter not responding, f2e1 stuck key ran diagnostics and found convection and all other functions working but unit not heating on a regular cycle it would error out inverter shorted. Unit will need new inverter and control replaced at same time will order and return with parts ; ordrng 1 W11325604 (Inverter) and 1 W11325786 (Cntrl)"

We serviced a

WHIRLPOOL REFRIGERATOR TM

Model WRT511SZDM04

Near Cheshire, CT 06410

Jimmy R.

Job Details: 05/06/2025

"Checked over unit and found water leaking from rear of machine inside panel, removed panel and found water coming from water valve area removed valve and found water dripping from plastic connection at bottom of valve, found water line not seated all the way into valve causing it to drip. Cut end of water line and reconnected to valve cycled ice maker several times checking for leaking and it is now dry and operating to specs"

We serviced a

WHIRLPOOL DRYER

Model WED8500DC4

Near Worcester, MA 01603

Glenn

Job Details: 05/06/2025

Replaced open heating element tested all ok ; used 1 WP3387747 (ELEMENT) from stock

We serviced a

MAYTAG WASHER

Model MHW5630HW1

Near Auburn, MA 01501

Glenn

Job Details: 05/06/2025

Found slow drain. Removed filter housing cleaned out debris tested washer still drain slowly order part drain pump ; ordrng 1 W11458345 (Drain pump assembly)

We serviced a

SAMSUNG DRYER

Model DVE50R5200W/A3

Near North Attleborough, MA 02760

Aimee Z.

Job Details: 05/06/2025

Installed new Pcb and tested heat

We serviced a

WHIRLPOOL DRYER

Model WED500CMW0

Near Grafton, MA 01536

Glenn

Job Details: 05/06/2025

Found loose blower wheel tightened blower wheel tested all ok

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ1

Near Springfield, MA 01118

Chris B.

Job Details: 05/06/2025

Replaced all parts and dishwasher running normal.

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS12

Near York, SC 29745

Mitch H.

Job Details: 05/06/2025

"Checked and ensured microwave has power at outlet. Control panel completely blank, will not respond to any inputs. Removed front, checked fuse, good. Needs control. Checked part availability and scheduled return for 5/12 PM.; ordrng 1 W11552018 (Control)"

We serviced a

WHIRLPOOL M/W OTR

Model WOC54EC0HS04

Near York, SC 29745

Mitch H.

Job Details: 05/06/2025

"Checked and found waveguide covers burnt. Pulled oven partially from wall. Inspected waveguide chamber. No visible burnt areas. Ran diagnostics, found F1E4 microwave power relay error. Quoted customer for replacement of microwave ACU, and waveguide covers. Customer also wants turntable plate and lamp replaced. Added these and requoted. Saved estimate. Recommended that magnetron and inverter also be replaced but customer declined this. Customer is going to think about it and let us know. Called safety spoke to Robin SR#7741419485. Advised her of findings."

We serviced a

WHIRLPOOL DRYER

Model WGD4950HW2

Near Meriden, CT 06451

Jimmy R.

Job Details: 05/06/2025

"Tested unit and found dryer would not start found when starting the unit would buzz and shut down then sometimes would start on its own make an awful noise. Tested motor and found switch on motor sticking and motor bad causing all noise and starting issues, replaced motor and unit is now running properly and heating up to specs ; used 1 279827 (MOTOR) from stock"

We serviced a

WHIRLPOOL WASHER TL

Model WTW4957PW0

Near Waterbury, CT 06705

Jimmy R.

Job Details: 05/06/2025

"Tested unit and found washer would come on but never start then it would shut off. Checked for errors and found no errors ran a self test and unit filled and washed normally with no issue. Recalibrated unit and washer went threw as designed, filled with clothes and ran a wash cycle unit is filling and washing normally. All operations now working to manufacture specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDB03

Near Plymouth, CT 06786

Andre

Job Details: 05/06/2025

Ck unit and found unit not cooling no frost on evaporator check machine compartment and found infested rat/mice poop everywhere inform and also show customer picture of rodents poop and customer insisted she has no rodents in her home and claim that unit must have been delivered with rodents already inside unit. Condenser piping that sits inside drain pan is cake up with rodents poop. Inform we can not work on unit due to unit being infested with rodents dropping. Unit has seal system issue compressor condenser and evaporator with need to be replace unhealthy to work on such unit

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMB4

Near Bristol, CT 06010

Andre

Job Details: 05/06/2025

Ck unit and replace water valve and test operation check for leaks and found no more leaks unit now operating to manufacturers specs also inform customer if unit ever brake down he would need to have unit accessible for any major repair such as replacing sump

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Plainville, CT 06062

Andre

Job Details: 05/06/2025

Ck unit upon arrival and found dish washer leaning towards the left adjust legs to raise unit. Unit now operating to manufacturers specs

We serviced a

WHIRLPOOL WASHER TL

Model WTW4957PW0

Near Plainville, CT 06062

Andre

Job Details: 05/06/2025

Ck unit upon arrival and found drain pump running consistently ran unit and same issue order control inform customer office will contact her once parts comes in ; ordrng 1 W11608056 (Control)

We serviced a

WHIRLPOOL WASHER TL

Model WTW6120HW2

Near Berlin, CT 06037

Andre

Job Details: 05/06/2025

"Ck unit upon arrival and found F7E1 error code replace capacitor and actuator and ran DMLS calibration and then run diagnostic cycle unit now operating to manufacturers specs ; used 1 W10913953 (Actuator), and 1 W11395618 (Capacitor) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Meriden, CT 06451

Andre

Job Details: 05/06/2025

Ck unit upon arrival and found door not latching install catch kit from truck stock and make adjustments to hinge and spring unit now operating to manufacturers specs ; used 1 279570 (CATCH KIT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRQA59CNKZ

Near Meriden, CT 06451

Andre

Job Details: 05/06/2025

Ck unit upon arrival and remove and install led module and unit now has lights and operating to manufacturers specs

We serviced a

WHIRLPOOL WASHER TL

Model WTW4816FW3

Near Rock Hill, SC 29730

Jonathan J.

Job Details: 05/06/2025

Complaint drain pump runs all the time turns off. Unit will fill and drain at the same time replace control board cleared error codes F3e1 f1e1 f9e1 found new control board is defective. Immediately goes into drain mode power button holding it for 3 to 5 seconds does nothing. ; ordrng 1 W11603810 (Control)

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRMF706EBS01

Near Rock Hill, SC 29730

Clinton

Job Details: 05/06/2025

Ordered light modules there are not lighting falls in under service pointer for lights replaced the one in freezer lights did not come back on. ; ordrng 1 W11683244 (Lights)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHB2868TF7

Near Charlotte, NC 28277

Jonathan J.

Job Details: 05/06/2025

Complaint freezer is not cooling properly. I found freezer is at 23? evaporator has a ball of capillary tube sealed system leak unit will need evaporators compressor and inverter to repair. Customer declined repair today. Unit only has a one year warranty from the factory on sealed system. Fresh food compartment is still at 36? in the top 22? on the lower shelf.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDZ0

Near Charlotte, NC 28277

Jonathan J.

Job Details: 05/06/2025

"Complaints dishwasher will not turn on. I found complaint true. I found dishwasher on a light switch after turning power on to dishwasher. I found control was stuck in locker position. I found user interface had what appears to be dried milk had gotten into use your interface, preventing switch from being able to be pushed properly cleared test tested operations. Use your interface is now working properly with no further issues found at this time, all operations to the dishwasher are working properly ran unit through a diagnostic cycle no error codes in fault history everything working. also found pump was not originally working properly was very weak replaced pump"

We serviced a

WHIRLPOOL WASHER TL

Model WTW4800XQ1

Near Belmont, NC 28012

Ryan S.

Job Details: 05/06/2025

Customer complained unit shakes and dances across floor when spinning. Found suspension extremely bad. Needs new suspension rods. Ordering parts scheduled return call with customer. ; ordrng 1 W10780048 (Suspension)

We serviced a

WHIRLPOOL DRYER

Model n/a

Near Belmont, NC 28012

Ryan S.

Job Details: 05/06/2025

Customer complaint unit was taking too long to dry upon arrival. Customer said the unit was brand new unit had no model or serial tag for customer could not work on unit under warranty. Informed him to call whoever he purchased from to get issue resolved . Left call due to customer it wanting to pay for any repairs .

We serviced a

GENERAL ELECTRIC REFRIGERATOR SXS

Model GSS25GYPECFS

Near York, SC 29745

Mitch H.

Job Details: 05/06/2025

Checked and confirmed sidewall LED out. Removed and replaced module. All lights now operating properly.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Mount Holly, NC 28120

Ryan S.

Job Details: 05/06/2025

"Customer complaint oven door gasket, broken, confirmed, torn in few spots replace door gasket from pre-ID truck stock verified proper installation and operation"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRV986FDEM01

Near Mount Holly, NC 28120

Ryan S.

Job Details: 05/06/2025

"Customer states ice maker not working but unit now cooling properly. Found refrigerator was 39? and freezer 4?. Found icemaker empty. Ran fill test and icemaker filled. Installed icemaker, ran harvest and fill test. Verified proper operation. I forked customer to give 24hr for cooling."

We serviced a

WHIRLPOOL WASHER TL

Model WTW4816FW3

Near Mount Holly, NC 28120

Ryan S.

Job Details: 05/06/2025

Customer complaint unit not draining water out of clothes found harness to drain pump defective. Replaced harness and drain pump from pre-ID stock drain unit through service mode verified proper operation.

We serviced a

WHIRLPOOL WALL OVEN

Model WOED3030LS01

Near Denver, NC 28037

Ryan S.

Job Details: 05/06/2025

"Customer complained steam from oven caused ui to short out. Confirmed unit has f2e1 stored. Ordering new ui panel. Checked fans and fan exhaust, no obstructions. Will run unit to test on return call for proper operation and shielding is in place. Informed customer office will call when part comes in. ; ordrng 1 W11659259 (UI control panel)"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRV986FDEM01

Near Mooresville, NC 28115

Ryan S.

Job Details: 05/06/2025

Upon arrival for rework went to check Freon level at filter drier. Found brown discharge coming out filter drier. Unit has contamination. Called techline to report findings. Unit is non repairable. Informed customer unit is non repairable out of warranty. sr#7741495661 .

We serviced a

WHIRLPOOL RANGE

Model WFE775H0HZ4

Near Fort Mill, SC 29715

Clinton

Job Details: 05/06/2025

Sr 7741464207 called safety to document the bake bake element arch to bottom put a hole in bottom of stove I can not repair they will replace unit gave Customer sr number to call safety for further instructions

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Waxhaw, NC 28173

Clinton

Job Details: 05/03/2025

Replaced blower housing and motor unit is not operational no issues spins and drys

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW06

Near Matthews, NC 28104

Clinton

Job Details: 05/03/2025

Compressor is failed control box buttons are not work either order compressor and control. ; ordrng 1 W11648650 (Control) and 1 W11572047 (Compressor)

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HV2

Near Weddington, NC 28104

Clinton

Job Details: 05/03/2025

Ordered regulator gas pressure are inconsistent Customer having gas pressure tested this week ; ordrng 1 W10861656 (Gas regulator)

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRFC300ESS01

Near Charlotte, NC 28278

Clinton

Job Details: 05/03/2025

I need to call tech line. Setup next available techline date; schdld next appmnt for 5/5 MON AM

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ3

Near Charlotte, NC 28277

Clinton

Job Details: 05/03/2025

Replaced dispenser the solenoid on the dispenser come apart from door mechanism replaced part no issues

We serviced a

WHIRLPOOL REFRIGERATOR TM

Model WRT519SZDM11

Near Fort Mill, SC 29707

Clinton

Job Details: 05/03/2025

Heated a molded seal to adjust for gap in seal on freezer. After repair unit making a good seal

We serviced a

WHIRLPOOL DRYER

Model WGD8127LW3

Near Fort Mill, SC 29707

Clinton

Job Details: 05/03/2025

The noises are creaking noises from lower panel where unit sits on plastic I tighten the screw on the bottom and adjusted the leg this isnt really an functional failure of any type no real issues I didnt make the noise quoted tho

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Ludlow, MA 01056

Chris B.

Job Details: 05/02/2025

Complaint that the dryer is not starting. Found blown fuse. Called tech line and was mentioned that the flex exhaust venting was too long and not to overfill dryer. Customer will address this issue. Did replaced fuse and unit drying properly. SR# 7741122046.

We serviced a

SAMSUNG WASHER TL

Model WA55A7300AE

Near Kings Mountain, NC 28086

Ryan S.

Job Details: 05/02/2025

Customer complained unit keeps giving unbalanced error. Found suspension system (rods) are defective. Unit shaking too much so wont operate properly. Ordering 4 suspension rods. Informed customer office will call after job is authorized and parts come in. ; rqstng P&A on 4 DC97-16350Q (Suspension rod)s

We serviced a

KITCHENAID DISHWASHER

Model KDTM804KPS2

Near Sturbridge, MA 01566

Glenn

Job Details: 05/02/2025

"Found motor failure F7E1 and F9E1 motor has siezed needs motor pump repair declined for today. Customer is calling whirlpool customer service to complain about the failure and wants them to,cover the repair cost for part and labor"

We serviced a

GE REFRIGERATOR FDB

Model CFE28TSHBSS

Near Franklin, MA 02038

Aimee Z.

Job Details: 05/02/2025

"Found the drain frozen, steamed in freezerAlso cleane the drain and steamed from back"

We serviced a

WHIRLPOOL WASHER FL

Model WFW5605MW1

Near Watertown, CT 06779

Jimmy R.

Job Details: 05/02/2025

"Tried to run washer and found unit would not come on, ran a diagnostics and unit came on and displayed error F5e2 lock failure, f5e3 unlock failure tested lock and found good, ran a self diagnostics and a spin cycle finding unit would never ramp up in a spin due to faulty control. Replaced control and unit is now spinning properly and working to specs"

We serviced a

WHIRLPOOL REFRIGERATOR TM

Model ET8MHKXMQ00

Near Rocky Hill, CT 06067

Andre

Job Details: 05/02/2025

Ck unit upon arrival and found thermostat getting stuck shutting down. And eventually powers back when you play with thermostat order thermostat for replacement ; ordrng 1 WP2204605 (Thermostat)

We serviced a

KITCHENAID REFRIGERATOR SXS

Model KRFF507HPS03

Near Fort Mill, SC 29708

Caleb

Job Details: 05/02/2025

Ice maker not receiving water from dual valve. Unit needs new dual valve.; ordrng 1 W11482383 (Dual valve) and 1 W11087201 (Fill tube heater) and 1 W10846539 (Fan)

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRQA59CNKZ

Near Meriden, CT 06451

Andre

Job Details: 05/02/2025

Ck unit upon arrival and found fresh food compartment lights out order led module for replacement ; ordrng 1 W11470191 (Led lamp)

We serviced a

WHIRLPOOL WASHER TL

Model MVW6230HW3

Near Meriden, CT 06451

Andre

Job Details: 05/02/2025

Ck unit upon arrival and found no mechanical failure within unit unit would throw F8E6 error code each time door is open which indicates main control sense water in the Tub and door is left open

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ0

Near Waterbury, CT 06705

Jimmy R.

Job Details: 05/02/2025

"Tested oven due to clock not holding time and going out front and rear burners not working at all, found unit getting 240v and 120 on each leg removed upper panel and found oven control covered in roaches inspected burners and same issue they had walked acrossed burners and shorted them out. Unit would need new burners two front and left rear also main control advised customer due to roaches in unit these parts would not be covered under the wAreenty also any other stove this will happen again they need to remove roaches and then it Ill be ok."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Waterbury, CT 06705

Jimmy R.

Job Details: 05/02/2025

"Checked over dryer and found unit running and heating but taking a few times to dry clothing. Found lint screen building lint on back side and door building moisture, advised customer on venting needs to be cleaned and make sure its not blocked at outside vent this will cause drying to take a long time. Dryer is operating normally, I adjusted door latch due to hard to close and door is now closing normally"

We serviced a

MAYTAG WASHER TL

Model MVWP586GW0

Near Holden, MA 01520

Glenn

Job Details: 05/02/2025

Washer does not always complete the wash cycle shuts down randomly. Check power supply tested good. No loose connections on the control. Check for error codes none found. ran auto test. Everything tested OK. Calibrated washer job complete everything should be fine.

We serviced a

WHIRLPOOL REFRIGERATOR TM

Model WRT518SZFM04

Near Worcester, MA 01610

Glenn

Job Details: 05/02/2025

"Called tech line 2x found suction line restricted going to the filter dryer cleared restriction at the end where it was brazed. Installed compressor and filter tested prior to final braze cap tube to filter it was clear. Charged system pressures -9 and about 50 ; used 1 W11506635 (COUPLER 6 NF MS SV PROCESS T), and 1 876765 (TUBING KIT) from stock"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Meriden, CT 06450

Andre

Job Details: 05/02/2025

Ck unit upon arrival and found rear door seal of drum damage quote and contact Mari with pricing and the charge was approve Mari Ross card was charge a additional $4.51 for platform fee when using a card ; ordrng 1 W10612022 (Rear drum seal) and 1 Wpy055980 (High temp adhesive)

We serviced a

GENERAL ELECTRIC COOKTOP

Model JP3030DJ4BB

Near Kershaw, SC 29067

Jonathan J.

Job Details: 05/02/2025

"Complaint was cooking on front burner and rear burner made a loud popping noise and broke I found tension fracture, placing glass into authorization I advised customer glass may or may not be covered call customer prior to replacing anything if glass is not covered; rqstng P&A on 1 WB62X49988 (Frame glass assembly)"

We serviced a

IKEA DISHWASHER

Model IDT870SAGX0

Near Meriden, CT 06450

Andre

Job Details: 05/02/2025

Ck unit upon arrival and use clear door to monitor unit and found unit would fill and not wash quote customer for repair and customer declined repair estimate for wash sump motor

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRMF3636RZ00

Near Middletown, CT 06457

Andre

Job Details: 05/02/2025

Ck unit upon arrival and install main control board for unit customer will now monitor unit

We serviced a

WHIRLPOOL WASHER TL

Model WTW4957PW0

Near Oxford, MA 01540

Glenn

Job Details: 05/02/2025

Tested washer again found the same error code F8/E1 long fill found the customer only has hot water connected to the washer. I instructed customer the the washer requires both hot and cold water connected to it to operate proper. I took a picture of the water connections. Customer does not want the washer and wants to return it to Home Depot. Customer refused to pay the service fee informed him that the manufacturer does not pay for this visit that he owes $129.00

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Rock Hill, SC 29732

Mitch H.

Job Details: 05/02/2025

Checked and found ice maker ran down. Ice maker would not cycle. Needs ice maker. Was not able to locate part in t/s. Checked part availability and scheduled return for 5/9 PM ; ordrng 1 W10873791 (Ice maker)

We serviced a

MAYTAG WASHER TL

Model MVW7232HW0

Near Fort Mill, SC 29715

Clinton

Job Details: 05/02/2025

After replacing everything order previously on testing the u it is making a grinding noise. I tested everything everything looks exactly right I spent 2 and half hours in home I can only assume the Gearcase I installed is faulty I reordered one. ; ordrng 1 W11449841 (Clutch) and 1 W11449841 (Gearcase) and 1 W10915700 (Stator)

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRX988SIBM03

Near Concord, NC 28027

Mike K.

Job Details: 05/02/2025

Replaced water valve and turned on water supply. Tested dispenser and good flow. Went into diagnostics and ran icemaker fill and levels good.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW06

Near Charlotte, NC 28269

Mike K.

Job Details: 05/02/2025

"Unit has been working/sealing fine since last visit, opened door and when closed it suctions door right in. Not replacing gasket at this time as more chance to disrupt operation then help and cs agreed."

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRFC300ESS01

Near Charlotte, NC 28226

Clinton

Job Details: 05/02/2025

They was frozen ice at the top of the damper motor shoot and on the top shelf tray it cleared as of now not sure what could have caused this damper motor is functioning. No issues at theme of service. Customer had proof of purchase of this year

We serviced a

WHIRLPOOL DRYER

Model WED5100HW1

Near Charlotte, NC 28226

Clinton

Job Details: 05/02/2025

Order control and door switch the relay on the control board is clicking a lot but the door switch is not working properly the light gets stuck on or off depending the door position open or closed. It also has very long delay if with turn off or on; ordrng 1 W11551763 (Door switch) and 1 W11413569 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF991BOOM00

Near Lancaster, SC 29720

Jonathan J.

Job Details: 05/02/2025

"Complaint refrigerator and freezer now room temperature. I found complaint true I installed and UV filter dryer I recharge Testing found both evaporators are leaking fresh food evaporator is leaking from low side freezer evaporator is leaking right where capillary tube enters evaporator core. Im going to attempt to repair advised customer due to capillary issue. It is possible unit may not be repairable unit is cooling as leakage is micro no additional issues reported by customer prior to cooling issue; ordrng 1 WPW10608485 (Evaporator) and 1 W11492867 (Evaporator) and 1 W10276644 (Compressor), used 1 WPW10143759 (FILTER DRIER UV), and 1 W11506635 (COUPLER 6 NF MS SV PROCESS T) from stock"

We serviced a

BOSCH DISHWASHER

Model SHEM63W55N/13

Near Huntersville, NC 28078

Mike K.

Job Details: 05/02/2025

Replaced wash motor (pulled out unit to do so) ran unit before reinstall and verified no leaking from new motor gaskets and motor running. Let unit run while reinstalling. No errors. Cs to monitor (motor heats water while running and hot water helps in the drying which was customers complaint. Water was cold entering unit at beginning of cycle.

Contact Us Today

About Us