We serviced a
LG REFRIGERATOR
Model LMX25964ST/00
Near Suffield, CT 06078
Gary V.
Job Details: 06/27/2023
"Inspected and found compressor no longer pumping properly, quoted and they will call."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Charlotte, NC 28269
Vincent O.
Job Details: 06/27/2023
"Installed all parts listed. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W10752187 AGITATOR SCREW 1 W10902814 WASHPLATE , and 1 W11449840 GEARCASE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Charlotte, NC 28262
Vincent O.
Job Details: 06/27/2023
Installed new heater assembly. Tested and verified proper operation. All functions check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Smyrna, SC 29743
Mitch H.
Job Details: 06/27/2023
Replaced refrigerator door gasket. Used heat gun to form gasket and ensure proper seal. Checked freezer gasket and found a gap at bottom. Again used heat gun to form gasket. Both gaskets now contacting and sealing properly.
We serviced a
ELECTROLUX WASHER
Model EFLS627UIW0
Near Belchertown, MA 01007
Chris B.
Job Details: 06/27/2023
"Complaint that the unit is not washing correctly. Found error code F4, E11 and E41 found bad inlet valve and control board. Quoted parts and labor. Customer will think about it well. Customer has 7 days to waive trip fee into labor."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Shrewsbury, MA 01545
Amanda R.
Job Details: 06/27/2023
Replaced compressor vacuumed system recharged with 5oz of r134a set temps at recommended explained need to wait 2r hours before putting food inside unit and to make sure it freezes
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Winsted, CT 06098
Ruben C.
Job Details: 06/27/2023
Helped on stacked dryer to replace drain pump tested operation normal after replacing pump
We serviced a
WHIRLPOOL WASHER
Model WFW88HEAW0
Near Enfield, CT 06082
Gary V.
Job Details: 06/27/2023
"Installed parts listed and cycled, tested fine."
We serviced a
WHIRLPOOL DRYER
Model WED5820SW0
Near Enfield, CT 06082
Gary V.
Job Details: 06/27/2023
"Inspected and found open thermal fuse, quoted and he will call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Enfield, CT 06082
Gary V.
Job Details: 06/27/2023
"Inspected and found ff door not sealing properly causing condensation and moisture in ff compartment, sealed of door gasket and cabinet, and tested fine."
We serviced a
KITCHENAID RANGE
Model KDRS467VSS05
Near Manchester, CT 06040
Chuck M.
Job Details: 06/27/2023
Customer complaint is that control panel and knobs get very hot after oven use. Ran diagnostics and found no error codes. Found blower motor shuts off when oven is turned off. Blower relay opens when oven is turned off. Ordered relay board. ; ordrng 1 W10852104 (cntrl-elec)
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Waterbury, CT 06704
Jimmy R.
Job Details: 06/27/2023
"Tested unit and found freezer section holding temp and fridge getting warm, checked evaporator and found lower part had a good frost pattern and had been melted wile in a defrost but half way up evap was frozen over and not defrosting. Placed unit into a defrost cycle and heater is coming on but not staying on long enough to melt entire evaporator, cleared and melted ice checked main cntrl and found unit had old control witch is causing a short defrost cycle will order new cntrl and return with part ; ordrng 1 W11546609 (Cntrl)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Charlotte, NC 28227
Vincent O.
Job Details: 06/27/2023
Found springs creaking when door opens. Greased springs. Tested and verified proper operation. All functions check ok. This brand new construction and home is vacant.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Lexington, NC 27292
Jenn F.
Job Details: 06/27/2023
Installed new door and lower switch assy. Tested ok.
We serviced a
WHIRLPOOL DRYER
Model WETLV27HW2
Near Rock Hill, SC 29730
Mitch H.
Job Details: 06/27/2023
"Tested and ran dryer. Found noise coming from motor and blower wheel. Ordering motor, blower and clips.; ordrng 1 WPW10349492 (Blower wheel) and 1 W11094983 (Motor) and 2 WPW10121316 (Clip)s"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW2
Near Enfield, CT 06082
Gary V.
Job Details: 06/27/2023
"Inspected and found,cam and pulley worn out, replaced and tested fine.; used 1 W10721967 (CAM KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIH03
Near Springfield, MA 01118
Roger R.
Job Details: 06/27/2023
"Found unit not defrosting properly. Forced defrost and unit heated. This indicates the heater circuit is working but the control is not. Also unit has a broken freezer door switch. Replaced switch and ordered new control. ; ordrng 1 W11212392 (Control, main), used 1 W11396033 (LIGHT SWITCH) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Charlotte, NC 28205
Vincent O.
Job Details: 06/27/2023
Found unit only getting partial frost pattern indicating inefficient compressor and/or evap restriction. Order and replace evap and compressor. Customer also complaining of damage to cabinet. Took pics. This is cosmetic and is not causing functional issue. Cabinet is not repairable. ; ordrng 1 W11580057 (Compressor) and 1 2XEXTRA (2XEXTRA) and 1 W11578004 (Evap)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHB00
Near Matthews, NC 28105
Jeff L.
Job Details: 06/27/2023
Found freezer door gasket loose at the bottom allowing warm air to get into refrigerator. I also found some sticky substance on the top of freezer gasket to the point where it was acting as glue pulling gasket away from frame. I reattached gasket at bottom I also wiped up and cleaned the sticky substance and now the gasket is touching frame. I also advised customer to always close the door by grabbing center of handle and pushing shut securing it. Unit ran and checked ok(Call complete)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS0
Near Charlotte, NC 28270
Jeff L.
Job Details: 06/27/2023
dishwasher leaking outside of left side corner.. I ran dishwasher without any signs of water leakage did find a little deformity in door seal so I went ahead and replaced it. Part#W11483553 door seal. All other components are working and operating normally..(Call complete); used 1 W11483553 (Door gasket) from stock
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Middlebury, CT 06762
Martino S.
Job Details: 06/27/2023
"Check unit as per customer unit not heating properly and timer going down then shuts off. Vent checkout clean and venting properly indoors, ran unit on time dry cycle unit works normal, clean sensor and ran normal cycle with wet clothes unit working normal no problem found. Customer clean vent before arrival for service which may have solve the issue."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2575GRS08
Near Bristol, CT 06010
Martino S.
Job Details: 06/27/2023
"Check unit found not defrosting ice buildup up on evaporator, melt ice down and found wire connector to heater came out not connection and thermistor fallen out of holder. Reconnected wire connector to heater, reinstalled thermistor in holder on to tubing and check unit working correctly."
We serviced a
LG REFRIGERATOR
Model LFX25973D/00
Near Pomfret, CT 06259
Amanda R.
Job Details: 06/27/2023
Freezer ice maker turned off showed customer how to turn on pressed reset button it did fill with water freezer evaporator drain clogged with ice build up needs new drain tube ; ordrng 1 AJR74125001 (Drain tube)
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7201SG/AA
Near Bolton, CT 06043
Chris B.
Job Details: 06/27/2023
Complaint that the unit is not making ice. Ran diagnostic ice maker cycle and ran through and called for water. Adjusted the temperature on the fresh food section to 39* from 41* degrees that was set. Found no issues with the ice maker only temp set needed. Collected trip fee. Mentioned to the customer to keep an eye on the ice for the next few days. Customer has 7 days to waive trip fee into labor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Mint Hill, NC 28227
Vincent O.
Job Details: 06/27/2023
Found unit has no frost pattern indicating bad compressor. Checked compressor and found compressor seized and blowing overload. Order and replace compressor. ; ordrng 1 W11580057 (Compressor)
We serviced a
WHIRLPOOL WASHER
Model WTW4900BW0
Near Charlotte, NC 28216
Robert A.
Job Details: 06/27/2023
"I installed the ordered part and tested the unit for the cx. The unit did not spin during a service cycle or diagnostic cycle. I ran a manual spin test and lifted the lid and found the washplate is spinning independently from the basket. The hub drive is stripped. I removed the washplate and attempted to replace the hub drive, its seize to the gear case. The gear case shaft is worn out as well. The unit will need a new basket, wash plate, gear case and hub drive to resolve the issue. Im ordering the parts for the return visit. Please 2 ct the return visit.; ordrng 1 W11454372 (Gearcase) and 1 W10521298 (Basket) and 1 W10528947 (Hub drive) and 1 WPW10215115 (Washplate), dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR"
We serviced a
WHIRLPOOL WALL OVEN
Model GMC305PDS2
Near Huntersville, NC 28078
Mark C.
Job Details: 06/27/2023
Unit is not closing due to warn hinges. ; rqstng P&A on 1 WP4455525 (Hinge) and 1 WP4455524 (Hinge)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Kings Mountain, NC 28086
Ryan S.
Job Details: 06/27/2023
Customer complained of loud noise. Found out by conversation its from out of balance spinning. Ran unit several times and unit wasnt out of balance empty. Informed customer to stop unit and evenly dispute clothes of it happens again and to read owners Manuel about load in small heaps evenly. Suspension is good and unit ran through all functions in service mode. Verified proper operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Southwick, MA 01077
Mike K.
Job Details: 06/27/2023
"Unit is under 1yr wp warranty per service bench.Right rf door gasket is split, magnet coming out; ordrng 1 W10830162 (Door gasket)"
We serviced a
GE WASHER
Model GTW465ASN1WW
Near Agawam, MA 01001
Mike K.
Job Details: 06/27/2023
"When fills starts clicking and doesnt wash. Clicking is coming from the mode shifter, when pushed by hand unit did start to go to next part of cycle. Oil spray over shifter , belt cam. Unit will need a new gear case, shifter and belt, quoted, denied.Customer did have a bad experience with our company, so I verified my findings and quote with Randy who concurred with issue and resolution."
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near West Springfield, MA 01089
Mike K.
Job Details: 06/27/2023
Short stuck between washplate and tub. Washplate but would not break free with drill or impact driver.Was able to pry plate enough to free.Washplate has a little warp to it.Recalibrated and ran test cycle fine.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Westfield, MA 01085
Mike K.
Job Details: 06/27/2023
"Reciept shows shipped date of 6/22 ordered 6/15, no other date showing installation though other parts (washer hoses/ dryer cord showed 6/24 date)As only receipt explained had to go by date on appliances of 6/22. Has extended warranty and will call them to set up call.Took photo of reciept."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Thompson, CT 06277
Angel R.
Job Details: 06/27/2023
"Found IM dead, will order new one. ; ordrng 1 W10873791 (icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Worcester, MA 01602
Amanda R.
Job Details: 06/27/2023
Unit not cooling since last October pressurized system with 140 psi of nitrogen after twenty mins psi psi was dropped 15 called tech support 7736669735
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Bristol, CT 06010
Martino S.
Job Details: 06/27/2023
"Ran diagnostic to verify noise as per customer unit works normal no unusual noise. Put clothes to was with maximum water lever unit wash rinse and spin normal no unusual noise. Examine unit underneath and remove wash plate and check for coins or loose objects nothing found, unit working to specs."
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Worcester, MA 01610
Angel R.
Job Details: 06/27/2023
"Belt snapped, replaced with TS. Tested ok.; used 1 341241 ( BELT) from stock"
We serviced a
FRIGIDAIRE RANGE
Model FCRE3052AWH
Near Worcester, MA 01609
Angel R.
Job Details: 06/27/2023
Found glass cooktop cracked on right front burner. Will order new cooktop. Customer says this the second time the cooktop has cracked on the same spot.; ordrng 1 5304514991 (Cooktop)
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Worcester, MA 01604
Angel R.
Job Details: 06/27/2023
"Ran diagnostics,found F7E1 basket speed fault. Actuator has been replaced, will order new one as well as control.; ordrng 1 W11411581 (Control) and 1 W11212745 (actuator)"
We serviced a
WHIRLPOOL DRYER
Model WED8500DC4
Near Millbury, MA 01527
Angel R.
Job Details: 06/27/2023
"Installed UI, tested ok."
We serviced a
MAYTAG DISHWASHER
Model MDB6701AWQ
Near Harwinton, CT 06791
Martino S.
Job Details: 06/27/2023
Replace safety recall heater-kit part # W10327037 then check unit for leaking and confirm unit working to specs. Part sent to customer from warranty company.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near East Longmeadow, MA 01028
Roger R.
Job Details: 06/27/2023
Installed new parts for right rear burner due to not igniting properly. Checked operation and unit working correctly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Monson, MA 01057
Roger R.
Job Details: 06/27/2023
Installed new main control due to nit not defrosting properly. Checked heater circuit was okay at 72 ohms.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Palmer, MA 01069
Roger R.
Job Details: 06/27/2023
Customer complaint of chemical odor from refrigerator. Disassembled unit and found no abnormalities. Freezer section checks okay no burnt wires or internal damage. Frost pattern was good and checked defrost heater circuit all okay. Checked back of unit also and that was okay as well. Found no issues with unit.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Westfield, MA 01085
Mike K.
Job Details: 06/27/2023
"Top and freezer leds are out, side led are working. Replaced rear light left side on top, all lights came on.; dspstn on spec-tagged invntry: 1 W11224256 CNTRL-ELEC , used 1 W11462342 (LED MODULE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Middletown, CT 06457
Jeremy B.
Job Details: 06/27/2023
Fresh food ice maker not working and freezer ice maker leaking. Found E5 in fresh food section. Fill tube frozen. Needs new valve and ice maker. Fill tube is damaged at bottom ice maker causing leak. Needs fill tube and ice maker. ; ordrng 1 W11598790 (Fill tube) and 1 W11578780 (Icemaker) and 1 W11658802 (Icemaker) and 1 W11579561 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Lexington, NC 27295
Jenn F.
Job Details: 06/27/2023
Complaint leaking at the ice maker and valve. Found ice build up on top of ice maker causing the ice maker to leak. Inlet valve is cracked leaking. Needs new inlet valve order part. ; ordrng 1 WPW10238100 (Valve)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Coventry, CT 06238
Chris B.
Job Details: 06/27/2023
Complaint that the lit latch is broken and error code is present. Found low flow error code bad inlet Valve. Will order parts for a return visit.; ordrng 1 W11614513 (Water Housing Valve Kit)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Mansfield, CT 06268
Chris B.
Job Details: 06/27/2023
Complaint that the unit is not washing properly. Found bad wash pump. Replaced part and unit running normal. No leaks detected.; ordrng 1 W11025157 (Wash Pump)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Charlotte, NC 28207
Robert A.
Job Details: 06/27/2023
"Cx complaint that the unit is still not preheating efficiently. I inspected the unit to confirm the complaint. The broil still works fine but the bake function is not lighting. There are no pan or dishes in the bottom drawer making contact its the igniter. I noticed the igniter is not sparking while its clicking. I replaced the igniter with one from TS. The unit preheated fine. I tested it with the cx 3 times (350 & twice at 400). I let the unit reach the set temp then opened the door to let it cool down and start another preheated cycle. The igniter sparked immediately every time after installing the new one. The cx wants to repair the igniter by himself, he will buy and install the part. I removed the new part and quoted the cx for the repair just in case he wants us to repair the unit.; ordrng 1 WPW10324262 (Igniter)"
We serviced a
JENN-AIR REFRIGERATOR
Model JBR2088HES
Near Charlotte, NC 28207
Robert A.
Job Details: 06/27/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Ware, MA 01082
Chris B.
Job Details: 06/27/2023
Complaint that the unit is not washing properly. Found bad lower wash Arm and no heating. Verified voltage of 120v to the heating element but no heat. Bad heating element and wash arm. Dishwasher heating element can be easily serviced through the back where the counter has an opened area. Found no issues with the wash pump.; ordrng 1 W10518394 (Heating Element) and 1 WPW10491331 (Lower Wash Arm)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2575GRS08
Near Eastford, CT 06242
Amanda R.
Job Details: 06/27/2023
Not cooling good in either section heavy frost on evaporator not going into defrost manually defrosted evaporator checked heater connections all good quoted for new evaporator thermistor and control
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Woodstock, CT 06282
Amanda R.
Job Details: 06/27/2023
Motor not running getting 120v out of control new sump defective need to reorder ; ordrng 1 W11087376 (Sump)
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Charlotte, NC 28217
Robert A.
Job Details: 06/27/2023
"Cx complaint that the unit is rattling. I inspected the unit and confirmed the complaint. The unit tumbles, heats and has good airflow. The rattle is from the front rollers. They are in good condition but they make noise when the drum rotates on them. I switched the front rollers positions and tested the unit for the cx. Theres no more ticking or rattling, The unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Mount Holly, NC 28120
Ryan S.
Job Details: 06/27/2023
"Customer complained of squeezing noise and shaking, found suspension bad and part of one rod broken off. Found belt stretched out. Replaced belt from ts. Ordering suspension, scheduled return call for 6-30-23 pm. ; ordrng 1 W11396716 (Suspension)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Gastonia, NC 28054
Ryan S.
Job Details: 06/27/2023
"Customer said that washer dont have any power when washing, but would spin fine. Upon inspection found new style actuator wasnt seating in cam. Replaced actuator from ts. Reassembled and unit now washing properly. Verified proper operation. ; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Belmont, NC 28012
Ryan S.
Job Details: 06/27/2023
"Customer complained of noise during spin. Found cam cracked. Replaced cam and ran spin with wet towels. Unit now quiet.,verified proper operation. ; used 1 W10721967 (CAM KIT) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Charlotte, NC 28277
Ryan S.
Job Details: 06/27/2023
"Customer complained unit still collecting on top of freezer door gasket. Checked gasket on all doors and gasket is sealed properly, put dollar bill in galsket and closed all door and seal is tight because dollar cant be pulled dont easily. Mullion is not hot to touch. Doors are level, on last call had put food grade sealant in small gaps in frame at door and effected area, sealant is still in place and has closed up area. No water is draining from anywhere, no drain lines closed and no water anywhere else. Called techline, was on hold for over an hour but was ahead of schedule so stayed on hold. techline had a fix due to new issue no service pointer yet, was told to order 2x part #w11159728 foam gaskets and was emailed instructions. Will check email for instructions when they arrive. Sr# 7736724918. Scheduled return call for 7-6-23 due to customer being out of town u till the 6th. ; ordrng 2 w11159728 (Foam gasket)s"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Pineville, NC 28134
Ryan S.
Job Details: 06/27/2023
Retuned to install parts ordered. Installed control and Ui. Reassembled and ran bake and ran microwave to test function. Verified proper operation. I formed customer to hook up Wi-Fi to help with issues in future. Verified proper operation.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Pineville, NC 28134
Ryan S.
Job Details: 06/27/2023
Came to install parts ordered by previous tech. Installed parts and reassembled unit. Ran unit microwave and oven to test function. Verified proper operation.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Palmer, MA 01069
Roger R.
Job Details: 06/27/2023
Installed new motor and blower wheels as blower wheel was stripping on motor shaft and not able to remove
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS03
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 06/27/2023
"Installed new bulb and cam. Light now working but door still not closing properly keeps making a clicking popping noise. Needs new door. ; rqstng P&A on 1 13107888SQ (Door), dspstn on spec-tagged invntry: 1 W11602886 LED MODULE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFC2290VEP8
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 06/27/2023
Found defrost drain clogged causing water to leak out the bottom. Cleared ice and replaced drain tube.; used 1 W10619951 (DRAIN KIT(SP W10632338E)) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1FOUND DIS
Near Monroe, NC 28110
Jeff L.
Job Details: 06/27/2023
"Found wash motor locked up, unit was filling and draining normally went ahead and replaced sump assembly part # W11025157 ran unit thru test cycle all components are operating normally no leaks. Unit ran and checked ok(Call complete); used 1 W11025157 (Sump assembly) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model W0C54EC0HS04
Near Unionville, NC 28110
Jeff L.
Job Details: 06/27/2023
Found control board just continuously clicking when activated and no other operations were happening just constant clicking coming from control board. I advised the customer to keep breaker off to unit when not using or st home because it doesnt matter if you put microwave into operation or not the clicking continued. (Safety reasons) part number needed is W11325603 $232.76 and labor $239.00; ordrng 1 W11325603 (232.76) and 1 2xframe (2xframe)
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH08
Near Spencer, MA 01562
Amanda R.
Job Details: 06/27/2023
Ff light switch broken ; ordrng 1 W11384469 (Light switch)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Worcester, MA 01606
Amanda R.
Job Details: 06/27/2023
Strike missing from brand new unit reattached new strike tested LOCKING normally ; dspstn on spec-tagged invntry: 1 W11457841 STRIKE
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Waterbury, CT 06708
Jimmy R.
Job Details: 06/27/2023
"Tested unit and found customer hearing noises from unit and machine not spinning out, ran a wash cycle and found unit had been going off balance causing noises also unit was not level causing it to bang around. Adjusted legs and level unit gave customer Ed on how to load and what noises unit will make when washing, spun unit out and all operations are now working to specs"
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Charlotte, NC 28215
Vincent O.
Job Details: 06/27/2023
Customer complaint of unit not completing cycle. Found shipping materials still in place under machine causing friction on drive system. Removed shipping material. Calibrated control. Ran diagnostics and verified proper operation of all components. All functions check ok.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB1
Near Charlotte, NC 28215
Vincent O.
Job Details: 06/27/2023
Installed new control. Turned unit on and verified proper heating. Turned unit off and verified unit cools. All functions check ok.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Huntersville, NC 28078
Mark C.
Job Details: 06/27/2023
Installed new drive train placed unit into calibration unit is fully operational.; used 1 W10913953 (Actuator) from stock
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Mooresville, NC 28117
Mark C.
Job Details: 06/27/2023
Unit is showing a f3e2 due to a kink in the pressure hose. Adjusted hose unit is fully operational.
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Fort Mill, SC 29715
Mitch H.
Job Details: 06/27/2023
"Replaced control, gear case and cam. Reassembled, ran calibration. Tested, washer operating properly.; used 1 W10721967 (Cam) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near York, SC 29745
Mitch H.
Job Details: 06/27/2023
Checked and found crisper drawers binding and hard to pull out. Lubricated tracks and retested. Still binding. Found that bind is happening because shelf and drawer brackets only have a pin on the left side causing brackets to shift to the left when drawers are pulled out. Refrigerator is designed this way. No pin or slot for pin on right side. Explained to customer that refrigerator is designed this way and there is no way to change it.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near York, SC 29745
Mitch H.
Job Details: 06/27/2023
Checked and found dispenser not working. Has had rinse aid in dispenser since February and not used any. Ordering dispenser.; ordrng 1 WPW10428217 (Dispenser)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Lexington, NC 27292
Jenn F.
Job Details: 06/26/2023
"Buttons on the console not responsive. Found the ui board not attached to the console. Secured ui, no error codes found. Ran diagnostic unit operations tested ok. Ran calibration. Unit tested ok"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Cornelius, NC 28031
Mark C.
Job Details: 06/26/2023
Installed new harness unit is fully operational.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Waterbury, CT 06708
Jimmy R.
Job Details: 06/26/2023
"Installed new parts and ran machine threw a wash cycle, found lid now locking. Ran wash and unit now washing and operating to specs; dspstn on spec-tagged invntry: 1 W11394572 DOOR LOCK and 1 W11457841 STRIKE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FME804
Near Charlotte, NC 28216
Robert A.
Job Details: 06/26/2023
Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found no ice in the bin. I ran a harvest cycle and the unit completed the harvest cycle and dispensed water. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Charlotte, NC 28205
Robert A.
Job Details: 06/26/2023
"I installed the ordered parts and tested the unit. Still no water dispensing into the IM. I checked voltage at the control. P3-4 & p1-2 at the control has 122v when water is dispensed but nothing when water is sent to the IM. I assumed it was a control issue for not having voltage at the p3-4 & p1-2 connectors. When I left the unit I looked at the tech sheet again and seen power going directly to the IM not from connector of the water valve. I called techline to document the issue, they recommended trying the airmen again and checking continuity of the tan wire from the IM to the valve. The issue is not the control board. Im ordering another IM and will check the tan wire for voltage and call techline again if there are issues. Im ordering the part for the return.; ordrng 1 W11546935 (Ice maker)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 06/26/2023
Checked over unit due to machine leaking from front door in the middle found wile filling with water float switch not stopping unit from over flowing causing water to fill up to high and over flow from door. Found float stuck fixed and reinstalled float also found unit tipping forward adjusted legs and ran a wash cycle. Checked for leaking and unit is now dry and operating to proper specs
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Huntersville, NC 28078
Vincent O.
Job Details: 06/26/2023
Found new door water line is 1/4. Original is 5/16. Will require additional fitting to install. Ordering fitting found by tribles. ; ordrng 1 wp4373559 (Fitting)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near East Longmeadow, MA 01028
Roger R.
Job Details: 06/26/2023
Replaced defective LED module in freezer section. All okay ; dspstn on spec-tagged invntry: 1 W11602886 LED MODULE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Southington, CT 06489
Jimmy R.
Job Details: 06/26/2023
"Removed old compressor,die dryer, brazed in new compressor, coupler an die dryer filled unit with 4.27 oz 134 a and checked frost pattern, after 15 min unit started frosting to bottom of evaporator advised customer to give unit 24 hrs so temps can regulate.; dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV and 1 WPW10507886 COMPRESSOR"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Blacksburg, SC 29702
Mitch H.
Job Details: 06/26/2023
Checked and found that blower wheel has come loose from metal center mounting nut. Attempted to remove nut but could not get it off motor shaft. Ordering motor and blower wheel.; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Newington, CT 06111
Chuck M.
Job Details: 06/26/2023
Customer complaint is that dishwasher was not washing. Inspected and found wash motor not running. Replaced wash motor and tested. Dishwasher is working properly. ; used 1 W11025157 (MOTOR/SUMP) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Stanley, NC 28164
Mark C.
Job Details: 06/26/2023
Units upper rack adjuster has a broken wheel.; ordrng 1 W11662350 (LH adjuster) and 1 W11662349 (Rh adjuster)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB0
Near Bristol, CT 06010
Martino S.
Job Details: 06/26/2023
"F8E5 fill valve stuck open, disconnect water supply and clear code, replace water valve and turn on water supply. Check unit working to specs and instruct customer to remove excess food from dishes and clean filter.; used 1 W11434044 (Water valve inlet) from stock"
We serviced a
IKEA MICROWAVE
Model IBMS1455DS00
Near Charlotte, NC 28278
Ryan S.
Job Details: 06/26/2023
"Called customer and Informed customer she would have to pay for part and labor for installing part. Authorization from previous call was only for trip fee, previous call was completed by new tech Jeff I was training and I didnt double check the authorization when took the call. Customer wanted to call whirlpool and didnt want to pay for repair, she said she was going to call whirlpool and I gave her customer services number. Marking part as not used and closing ticket."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Charlotte, NC 28278
Ryan S.
Job Details: 06/26/2023
"Customer complained unit wasnt cooling, upon arrival found freezer freezing up . Checked evap on previous visits and unit was not freezing over. Found heaternharness defective. Ordering heater and tried to fix harness until return but harness. Scheduled reform call for 6-30-23 am. ; ordrng 1 W11650661 (Heater with harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Rock Hill, SC 29730
Mitch H.
Job Details: 06/26/2023
Customer played a video of sound from fridge. Tested and entered diagnostics. Found noise coming from evaporator fan. Checked and found no unusual frost or ice buildup on evaporator. Also found damper making noise. Ordering fan motor and damper.; ordrng 1 W11396715 (Evaporator fan motor) and 1 W11236851 (Damper)
We serviced a
GE REFRIGERATOR
Model GSS25XSQASS
Near Salisbury, NC 28147
Jenn F.
Job Details: 06/26/2023
Observed temperature control not on. Damper assembly getting power damper not opening. Needs new damper and ui. Ui is no longer available. Customer will call back if they would like to go forward with the repair
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5LHEXTD10
Near Salisbury, NC 28147
Jenn F.
Job Details: 06/26/2023
Observed ice build up on the back of icemaker indicating a bad water valve. Needs change of $11.64. Order part; ordrng 1 W10408179 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Charlotte, NC 28215
Jenn F.
Job Details: 06/26/2023
Observed heater brown wire not connected. Reattached and secured connection. Did a full defrost with steamer to get frozen coils thawed out.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Charlotte, NC 28213
Jenn F.
Job Details: 06/26/2023
Irregular frost pattern on evaporator coils. Ice block on right upper side of evap. Will need to be replaced. Sealed systems repair. Order parts. ; ordrng 1 W11566897 (Evap) and 1 W11504448 (Coupler) and 1 W11506620 (Coupler) and 1 W11557671 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11504447 (Coupler) and 1 W11504433 (Coupler)
We serviced a
AMANA DISHWASHER
Model ADB1400AMW0
Near Rock Hill, SC 29730
Mitch H.
Job Details: 06/26/2023
Tested and found pump/motor will not start. Fills and drains correctly. Ran diagnostics and found F4E3 motor error. Ordering pump/motor ; ordrng 1 W11613570 (Pump/motor)
We serviced a
WHIRLPOOL FREEZER
Model GAFZ30FDGB04
Near Fort Mill, SC 29707
Mitch H.
Job Details: 06/26/2023
Checked and found evaporator fan not working. Has power but will not start. Also found control not responding to inputs. Ordering fan motor and control.; ordrng 1 W11499658 (Fan motor) and 1 W11580520 (Control)
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Fort Mill, SC 29708
Mitch H.
Job Details: 06/26/2023
"Replaced wiring harness. Ran calibration, tested washer. All functions now operating properly."
We serviced a
MAYTAG DRYER
Model MGD6230HW0
Near Springfield, MA 01119
Roger R.
Job Details: 06/26/2023
Replaced defective idler pulley due to squeaking. All checks okay. ; used 1 279640 (IDLER PULLEY) from stock
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near Springfield, MA 01128
Roger R.
Job Details: 06/26/2023
Replaced defective control that started then jumped right to end of cycle. New control responds properly now.