We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Worcester, Massachusetts 01602
Lee
Job Details:
12/09/2024
"Customer states unit trips breaker occasionally Unable to duplicate customers concern, ran unit on sense, timed, with wet clothes unit never pulled more than 23 amps unit is on a 30 amp breaker, disassembled unit inspected wiring and components, all check okay, advised customer it is likely her breaker is losing efficiency and needs replacement"
We serviced a
KITCHENAID COOKTOP
Model KFEG500ESS7
Near South Windsor, Connecticut 06074
Gary V.
Job Details:
12/06/2024
"Inspected and found cooktop cracked, crack happened under thermal event while cooking and is located in center of left rear burner, took pic. Will order part and return.; ordrng 1 W10804319 (Cooktop)"
We serviced a
GE REFRIGERATOR
Model PYE22PSHHSS
Near Walpole, Massachusetts 02032
Aimee Z.
Job Details:
12/06/2024
"Found the evap fridge block ice ,steamed out fan is running can stop needs to be replacedBack panel needs to be replaced the styrofoam foam falling apart with ice.Tested defrost test 60 on defrost never came on Not going into defrostShould have 84 ohms at yellow and orange doesnt and no continuity through heater partsArch mark on the drip pan in fridge Heater broken and arched Cust buying new"
We serviced a
WHIRLPOOL DRYER
Model WED5500XW0
Near Gastonia, North Carolina 28052
Mitch H.
Job Details:
12/06/2024
"Dryer would not power on. Checked and found wiring to control shorted and burnt. Missing clip on right side. Ordering harness, control and clip. Customer is out of town and would like to be called when parts arrive.; ordrng 1 W10253981 (Harness) and 1 WPW10317636 (Control) and 1 WP8312709 (Clip)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ19
Near Charlotte, North Carolina 28210
Clinton
Job Details:
12/06/2024
Installed foam gaskets under seal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Meriden, Connecticut 06450
Jimmy R.
Job Details:
12/06/2024
"Checked over unit and found no cooling in both sections found ice forming on evaporator cover and vents blocked. Melted ice and removed cover placed unit into a force defrost and heater not coming on, melted ice and found heater wire had pulled from connection pushed wire back in place and heater is now operating, melted all ice and fixed heater wire to stop from pulling out. Checked cooling and evaporator had full frost pattern and is working to specs"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Plainville, Connecticut 06062
Jimmy R.
Job Details:
12/06/2024
"Ran unit and found machine would run and heat but once hot unit would start to make a loud noise then make a clicking noise randomly. Remove drum and found idler pulley sticking causing belt to melt onto pulley and make noise, replaced all parts with repair kit lubed and checked blower housing for noise found pen stuck in wheel, removed and unit is now heating and working to specs ; used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ10
Near Bristol, Connecticut 06010
Jimmy R.
Job Details:
12/06/2024
"Tested dispenser and found no water coming out checked ice maker mold and no water, tested valve and found coming on and getting 120v. Found water line had gotten crimped in half when pushed back fridge causing no water. Straightened out line and secured with a loop to stop from crimping tested water and unit is now dispensing and filling ice maker"
We serviced a
JENN-AIR BUILT-IN M/W
Model JMDFS30HL01
Near Charlotte, North Carolina 28209
Clinton
Job Details:
12/06/2024
The inner door was broken part defective reorder parts w11315620 office will have to call him to set up return visit ; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model MED7230HW3
Near Charlotte, North Carolina 28211
Clinton
Job Details:
12/06/2024
The rattle is coming from the vent box not the dryer it self. He has the 90 degree angle dryer vent the box it rattleimg I used a broom to push on it when the noise started and it stopped
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Charlotte, North Carolina 28212
Clinton
Job Details:
12/06/2024
This completely unrelated to motor failure. The control has softer ware failure error f2e1 customer stated it washes still but once the cycle finishes it just starts again and the some time the buttons wont light up ordering g control and ui ; ordrng 1 W11613564 (Console) and 1 W11637583 (Control)
We serviced a
WHIRLPOOL OVEN
Model WOS92EC0AS04
Near Charlotte, North Carolina 28215
Clinton
Job Details:
12/06/2024
Unit had blown fuse to ui replaced fuse tested unit it heating properly checked unit for errors no errors ; dspstn on spec-tagged invntry: 1 WPW10545255 FUSE-THRML
We serviced a
MAYTAG MICROWAVE
Model ME16H702SES
Near Charlotte, North Carolina 28269
Clinton
Job Details:
12/06/2024
Unit is a Samsung not correct info on ticket can not service
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Charlotte, North Carolina 28203
Clinton
Job Details:
12/06/2024
Microwave heating properly. I believe the turned the power level down. I boild water
We serviced a
GE RANGE
Model CS980SN1SS
Near Longmeadow, Massachusetts 01106
Jorden
Job Details:
12/06/2024
"Arrived and installed bake element, tested fine."
We serviced a
SAMSUNG REFRIGERATOR
Model RFG298HDRS/XAA
Near East Longmeadow, Massachusetts 01028
Jorden
Job Details:
12/06/2024
"Arrived and found error code 24E (defrost issue) stored in system. Ran defrost functions and verified heater operation but found drain trough frozen over. Confirmed that drain tubes were blocked prevent proper drainage and moisture migration. Before pulling out unit I found tile had an existing crack, took photo and attached to ticket. Replaced tubes with updated drain kit, tested fine. ; used 1 DA82-01415A (DRAIN KIT) from stock"
We serviced a
KENMORE DISHWASHER
Model PSEUDO-01847
Near Ludlow, Massachusetts 01056
Jorden
Job Details:
12/06/2024
Arrived and customer answered via the ring door bell camera and said she called to cancel todays service.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near South Windsor, Connecticut 06074
Gary V.
Job Details:
12/06/2024
"Inspected and found water weeping past inlet valve while not in use, replaced inlet valve and cycled, tested fine.; used 1 W11434044 (VALVE-INLT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Waterbury, Connecticut 06704
Jimmy R.
Job Details:
12/06/2024
Installed all new parts and unit is now lighting and doors are sealing to properly specs
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Worcester, Massachusetts 01602
Glenn
Job Details:
12/06/2024
"Washer needs a gear case replacement. Would need to replace the gear case drain pump wash plate rotor in stater, which would be under warranty . Customer declined repair and Customer refused to pay the service fee as no one at the office told her about the service fee. Will need to bill customer"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Iron Station, North Carolina 28080
Ryan S.
Job Details:
12/06/2024
"Customer complain unit only heats well sometimes said she had lightning strike and it happened after that found F2 1 error ordering control board. Keeping mag for return call if mag is intermittently going out. ; ordrng 1 W11342846 (Control board), dspstn on spec-tagged invntry: 1 WPW10693025 MAGNETRON"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV03
Near Stanley, North Carolina 28164
Ryan S.
Job Details:
12/06/2024
Customer found metal shavings and ice replaced icemaker due to coating on icemaker coming off. Replaced icemaker and icemaker verified proper operation.; used 1 W11658802 (ICE MAKER) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Stanley, North Carolina 28164
Ryan S.
Job Details:
12/06/2024
"Customer complained unit making noise, had video it was damper. Ran service test damper was noise ordering damper. Scheduled return call for 12-16-24 pm ; ordrng 1 WPW10479155 (Damper)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Charlotte, North Carolina 28216
Ryan S.
Job Details:
12/06/2024
Came to install parts ordered by previous tech install control board and panel. Unit verified proper operation.
We serviced a
WHIIRLPOOL DISHWASHER
Model DU941PWKQ1
Near Huntersville, North Carolina 28078
Ryan S.
Job Details:
12/06/2024
Customer complained unit leaking. Found float getting stuck . Found food buildup keeping float stuck. Couldnt find any other issues . Collected trip fee.
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS5
Near Dudley, Massachusetts 01571
Lee
Job Details:
12/06/2024
"Customer states unit sparked and smoked he unplugged unit.Confirmed complaint, when running can hear loud hum from magnetron, would need to replace all high side components and second man to take unit down.W10561770 cap W10772112 transformer W11256462 diode W11230995 mag; ordrng 1 W10561770 (capactr-mg) and 1 W10772112 (transformr) and 1 W11256462 (diode) and 1 W11230995 (magnetron), states that autho needed"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKW2
Near Charlton, Massachusetts 01507
Lee
Job Details:
12/06/2024
"Customer states door falls down quickly when openedConfirmed complaint, spring on hinge broken, will order and replace both hinges.W11712995W11712996Returning Weds am; ordrng 1 W11712995 (Hinge) and 1 W11712996 (Hinge)"
We serviced a
SAMSUNG RANGE
Model NE58K9850WG/AA
Near Holden, Massachusetts 01520
Lee
Job Details:
12/06/2024
"Installed harness, tested okay."
We serviced a
WHIRLPOOL WASHER
Model WTW4800BQ1
Near Gastonia, North Carolina 28054
Mitch H.
Job Details:
12/06/2024
Tested and ran diagnostics. No stored error codes. Put in manual test. Ran tests for agitate and spin. Found shifter not moving properly between settings. Removed and replaced actuator. Ran control calibration the manual tests again. All operating properly.; used 1 W10913953 (Actuator) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Gastonia, North Carolina 28054
Mitch H.
Job Details:
12/06/2024
"Washer unplugged on arrival. Plugged back in, drain pump immediately started. Entered diagnostics, found F1E1 control error and F3E1 pressure system error. Washer would not start any cycle. Ordering control. Checked part availability and scheduled return for 12/12 AM ; ordrng 1 W11608056 (Control), dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR"
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Cramerton, North Carolina 28032
Mitch H.
Job Details:
12/06/2024
"Removed and replaced control and clutch. Ran DLMS calibration, washer still not shifting to agitate, stuck in spin and giving F7E3 basket engagement error. Can hear slider moving but still in spin. Called tech line spoke to Joe SR# 7740478273. Went through all work done and parts replaced. Went through diagnostics tests. He believes gear case is defective. Ordering another gear case. Customer would like to be called to schedule.; ordrng 1 W11449841 (Gear case), dspstn on spec-tagged invntry: 1 W10754448 CLUTCH"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS06
Near Mooresville, North Carolina 28115
Johnny
Job Details:
12/06/2024
Cx not home; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KUIS18PNZB1
Near Mooresville, North Carolina 28117
Johnny
Job Details:
12/06/2024
Sr7740477087Whirlpool Tech-Line suggest replacing recirculating pump. Water not filling to proper level.; ordrng 1 W11542867 (Recirculating pump)
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX10
Near Mooresville, North Carolina 28117
Johnny
Job Details:
12/06/2024
Water valve slowly leaking into ice bin; ordrng 1 W11233375 (Water valve) and 1 W11646196 (Icemaker)
We serviced a
WHIRLPOOL RANGE
Model WFES3530RS0
Near Mooresville, North Carolina 28117
Johnny
Job Details:
12/06/2024
"Broken handle, replaced with new. Unit as designed."
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS10
Near Rock Hill, South Carolina 29730
Brandon
Job Details:
12/06/2024
Sr 7740476030Complaint no gas in either ovens. Called Techline and found that regulator valve had been broken and is not letting gas through to ovens. Order regulator for repair.; ordrng 1 WPW10546238 (Regulator)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
12/06/2024
"F8e3 over flow condition detected F3e1 pressure switch out of range F2e1 stuck button f5e1 lid not closed . call Whirlpool Safety Team they are not gonna go forward with the repair due to the age of the washer. Customer declined repair today. Unit will need main control board and water inlet valves to repair. No further issues found with washing machine at this time. Was able to get all functions to work properly, but water inlet valve keeps dripping. also found water hose is bulging about ready to burst Customer turned off water valves to washing machine after I showed her how safety file number 7740430633. ; dspstn on spec-tagged invntry: 1 W11168740 VALVE and 1 W11168743 VALVE"
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZ19
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
12/06/2024
"Complaint barely dispensing water slow to make ice. I found complaint true. I found water filter was clogged. I removed water filter. Unit has a built-in water filter bypass unit dispensing water perfectly fine with filter removed also found ice was stuck on bail arm of icemaker, preventing unit from making fresh ice Removed ice blockage tested operations. Everything is working properly icemaker cycled fine. No further issues found with refrigerator at this time. Customer needs a new water filter if she wants filtered water."
We serviced a
THERMADOR RANGE
Model PRD366GHU/23
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
12/06/2024
"Complaint front left burner will not stop clicking. Have to turn valve slightly on for the stop clicking or turn power off at breaker. If we turn power off at breaker, we have to wait approximately an hour for cooktop to turn on an oven to turn back on for generator to reset itself. I found valve and microswitch have failed. Have to turn valve slightly to close the switch all of the way. Unit will need a valve and a micro switch to fix fully. Leesa.Greene-ext@bshg.com case number 4104827729."
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Charlotte, North Carolina 28277
Caleb
Job Details:
12/06/2024
Plastic door on metal hinges broken. Looks Ike common wear and tear. Couldnt have been from hyperextending due to cabinet being behind unit preventing the door from going to far back.; rqstng P&A on 1 W11259006 (Door)
We serviced a
JENN-AIR OVEN
Model JJW2830DB01
Near Charlotte, North Carolina 28226
Caleb
Job Details:
12/06/2024
"Model and serial sticker gone, unable to confirm. Replaced ui, unit tests fine."
We serviced a
MAYTAG DRYER
Model MEDP575GW0
Near Charlotte, North Carolina 28277
Caleb
Job Details:
12/06/2024
Found excess vibration coming from motor mount and blower fan housing assy. Will use 4392067 repair kit on return as well. Informed customer that office will schedule when parts come in due to the amount of parts needed. Customer wants me back.; ordrng 1 4392067 (Kit) and 1 W10841144 (Motor) and 1 WP3387118 (Bracket) and 1 W10888146 (Blower housing) and 1 WP697770 (Seal) and 1 WPW10349492 (Blower)
We serviced a
KITCHENAID M/W OTR
Model KMMF330PWH00
Near Charlotte, North Carolina 28226
Caleb
Job Details:
12/06/2024
"Unit was what looked like it was in diagnostics apon arrival, i cycle the power and tested the unit, unit heats fine now advised customer of proper use and care."
We serviced a
MAYTAG DRYER
Model MGD663OHWO
Near Agawam, Massachusetts 01001
Mike K.
Job Details:
12/06/2024
Noisy during operation. Found pulley and supports worn. Quoted for dryer kit/labor. Accepted. Installed dryer kit and cleaned unit. Running smooth; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
MAYTAG DRYER
Model MGDX655DW2
Near Springfield, Massachusetts 01104
Jorden
Job Details:
12/06/2024
"Arrived and installed handle, tested fine.; dspstn on spec-tagged invntry: 1 W10861225 HANDLE"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Springfield, Massachusetts 01109
Jorden
Job Details:
12/06/2024
"Arrived and installed shield and cam kit, tested fine."
We serviced a
SAMSUNG WASHER
Model WA50R5200AW/US
Near Springfield, Massachusetts 01104
Jorden
Job Details:
12/06/2024
"Arrived and found unit in mid cycle fully operational. Canceled cycle and tested the UI, all buttons fully responsive. Leaving parts here today unused and boxes unopened."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS2
Near Springfield, Massachusetts 01104
Jorden
Job Details:
12/06/2024
Arrived and found plumber working on unit (took photo of how I found it). Confirmed coverage with office and advised on where drain tubing should be attached.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FNAB00
Near Longmeadow, Massachusetts 01106
Jorden
Job Details:
12/06/2024
"Arrived and installed the control, damper and thermostat, allow 24h for temps to stabilize. Set temp settings to 3 & 3."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW10
Near Charlotte, North Carolina 28210
Clinton
Job Details:
12/06/2024
Ice maker had loose connection to to back recconet ice maker unit working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
12/06/2024
Complaint cooling issues in the bins in the fresh food zone specifically light switch broken freezer light will not come on. I found switch was the cause of the light switch not working replace switch assembly. I suspect that was the cause of the overcooling issue as well. This unit did not know that door was being opened tested operations no issues found in diagnostics menu with temperature sensors at this time. Everything appears to be working fine now.; used 1 W11396033 (LIGHT SWITCH) from stock
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Huntersville, North Carolina 28078
Ryan S.
Job Details:
12/06/2024
Return to install part order install due dispenser ran unit through service test dispenser. Open during service test verified proper operation.
We serviced a
KITCHENAID RANGE
Model KDRS505XSS03
Near Huntersville, North Carolina 28078
Ryan S.
Job Details:
12/06/2024
Customer complain top of indoor would not open and Wasnt the lock . on arrival confirmed complaint door lock was not locked. Left hinge had seized up. Had Customer sign damage Waiver and pry door open. Issue was hinge . Found CUSTOMER had caused aesthetic damage but he didnt care. Kept door off untill repair. Quoted for left door hinge. Collected via card. Scheduled return call 12-18-24 pm . ; ordrng 1 WPW10485733 (Hinge left)
We serviced a
KITCHENAID BEVERAGE CENTER
Model KUWS24RSBS01
Near Iron Station, North Carolina 28080
Ryan S.
Job Details:
12/06/2024
"CustomerComplained unit wasnt cooling, found unit compressor running. Found evap has NO frost pattern at alk. Quoted repair. Denied repair. Collected trip fee."
We serviced a
SAMSUNG WASHER
Model WF45A6400AV
Near Blackstone, Massachusetts 01504
Aimee Z.
Job Details:
12/06/2024
"Found gasket torn, replaced with bellowsComplete"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Blackstone, Massachusetts 01504
Aimee Z.
Job Details:
12/06/2024
Cust complaint noisy in spin Is stacked with dryer on top on second floorChecked tub and shockers through backAll good .Ran washer with wash didnt fin anything .All sounds as intended
We serviced a
WHIRLPOOL RANGE
Model WFG505MOBS3
Near Gastonia, North Carolina 28056
Mitch H.
Job Details:
12/06/2024
"Tested and found igniter not working. Not glowing at all. Disassembled, removed and replaced igniter. Tested, oven now heating and operating properly.; used 1 12400035 (Igniter kit) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Gastonia, North Carolina 28056
Mitch H.
Job Details:
12/06/2024
"Checked and tested dryer. Drum turning and dryer operating properly. Customer says problem is intermittent. Sometimes it turns other times not. Disassembled dryer, checked belt, idler, door switch, motor and connections, no issues found. All checked good. Reassembled, tested dryer on timed cycle and auto dry, heating and operating properly on all settings. No issues found."
We serviced a
MAYTAG WASHER
Model MFW7020RF0
Near Holden, Massachusetts 01520
Glenn
Job Details:
12/06/2024
SR 7740476591 intermittent fill tested with tech line we suspect the cold water valve. Order part ; ordrng 1 W11688995 (Valve)
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Holden, Massachusetts 01520
Glenn
Job Details:
12/06/2024
Installed parts tested all ok the gear case was the problem tested all ok no leaks
We serviced a
KITCHENAID RANGE
Model KSEG700ESS3
Near Shrewsbury, Massachusetts 01545
Glenn
Job Details:
12/06/2024
F8E0 error cooling fan failure Installed cooling fan tested all ok
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GRFS2853AF0
Near Grafton, Massachusetts 01536
Glenn
Job Details:
12/06/2024
Complaint dispenser dripping after usage. Installed parts tested all ok no more drip
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Clover, South Carolina 29710
Mitch H.
Job Details:
12/06/2024
"Removed and replaced control. Plugged washer back in, now able to access diagnostics. Getting F5E3 lid lock error. Lid lock constantly cycles between lock and unlock. Attempted to replace lock from t/s. T/S lid broken out of box. Ordering lock.Checked part availability and scheduled return for 12/16 PM.; ordrng 1 W11670519 (Lid lock), used 1 W11670519 (Lid lock) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS3
Near Hickory Grove, South Carolina 29717
Mitch H.
Job Details:
12/06/2024
"Tested and found no response from control. Would not enter diagnostics. Disassembled, removed and replaced control and console. Reassembled, tested, dishwasher now operating properly."
We serviced a
WHIRLPOOL RANGE
Model WFES5030RZ0
Near Rock Hill, South Carolina 29730
Brandon
Job Details:
12/06/2024
Called safety team to document that oven had caught fire due to self clean without water. Customer cleaned out extinguisher and tested oven. Unit is working as designed.
We serviced a
JENN-AIR RANGE
Model JDRP536HL01
Near Rock Hill, South Carolina 29732
Brandon
Job Details:
12/06/2024
Complaint unit making noise after cutting off. Found on arrival that the noise is the cooling fan. Sounds normal. No issues at the time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Fort Mill, South Carolina 29708
Brandon
Job Details:
12/06/2024
Complaint unit not making ice. Tested ice maker and it tested bad . Replace and tested. Found also that valve is not sending water to ice maker. Ordering valve to finish repair.; ordrng 1 W11535162
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Fort Mill, South Carolina 29708
Brandon
Job Details:
12/06/2024
Complaint ui on unit was not responsive. Replaced ui and tested unit unit tested properly.
We serviced a
MAYTAG DRYER
Model MED7230HC3
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
12/06/2024
"Complaint dryer has not heated since it was plugged in for the very first time. I found heating element. Coil had failed spectacularly tiny bit of metal were everywhere. Inside of element chamber. I replaced heating element incoming voltage is 124.8 V across both legs to neutral 253.4 V across red and black wires going to heating element. Incoming voltage is a little high, but I am unsure if that is the root cause. No further issues found with dryer after replacing the heating element. Everything is heating and operating normally and fine.; used 1 WP3387747 (ELEMENT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW4
Near Weddington, North Carolina 28104
Jonathan J.
Job Details:
12/06/2024
"Complete washing machine, not emptying fabric softener dispenser. Lots of water still remaining at the end of the cycle. I could not duplicate complaint customer coded for dispenser assembly replacement found and cleared error code from fault history F4e1 f5e2 f5e4 customer declined repair today has to speak to her husband."
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS20
Near Indian Trail, North Carolina 28079
Jonathan J.
Job Details:
12/06/2024
Complaint lower oven is not heating at all. I found control was programmed for a different model number and keeps reverting to that model number when unit is powered off even after changing it in fault history diagnostic mode. I am ordering a new user interface while it is on that specific correct model number. Everything is working properly. Both ovens are preheating properly with no issues until unit loses power.; ordrng 1 W11616680 (Ui)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Longmeadow, Massachusetts 01106
Jorden
Job Details:
12/06/2024
"Arrived and found unit fills but wash motor not throwing water despite receiving 120v, replaced sump and tested fine. ; used 1 W11025157 (MOTOR/SUMP) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB05
Near Indian Trail, North Carolina 28079
Jonathan J.
Job Details:
12/06/2024
Point replaced microwave lights microwave light will not turn on. I found triac on control has failed. Replaced main control tested operations. Light is working perfectly fine. No further issues found.
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS10
Near Wingate, North Carolina 28174
Jonathan J.
Job Details:
12/06/2024
Complaint light bulb has failed. Part number four lightbulb is W11520384 g9 halogen bulb lightbulb is not covered under warranty. Left control board with customer control board not needed at this time.
We serviced a
MAYTAG DRYER ELECTRIC
Model MED7230HW2
Near Cornelius, North Carolina 28031
Johnny
Job Details:
12/06/2024
Upon arrival Cx cancelled appt.; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WFG775H0HZ6
Near Windsor, Connecticut 06095
Gary V.
Job Details:
12/06/2024
"Inspected and found bake igniter warped under heat and no longer igniting properly, will order parts and return.; ordrng 1 WPW10324262 (Bake igniter) and 1 W10764654 (Bake burner)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Windsor, Connecticut 06095
Gary V.
Job Details:
12/06/2024
"Techline #7740476516. Inspected and found dispenser module no longer closing properly, will order part and return. Customer requesting thurs the 19th am slot.; ordrng 1 W11678833 (Dispenser module)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDPS7024RZ0
Near Windsor, Connecticut 06095
Gary V.
Job Details:
12/06/2024
"Replaced tub , cycled and tested fine."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Suffield, Connecticut 06078
Gary V.
Job Details:
12/06/2024
"Inspected and found pressure system fault and lid lock fault, hose and air dome test fine, will order parts and return.; ordrng 1 W11513246 (Main control) and 1 W11513248 (Lid lock)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near East Windsor, Connecticut 06016
Gary V.
Job Details:
12/06/2024
"Inspected and found refrigerator turned off, I turned the refrigerator back on and it started cooling. Please allow 24 to 48 hours for temperatures to regulate."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Stafford, Connecticut 06076
Gary V.
Job Details:
12/06/2024
"Installed new control board and ran auto test, tested fine.; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Waterbury, Connecticut 06708
Jimmy R.
Job Details:
12/06/2024
"Ran unit due to machine making noise and going off balance machine walks out of spot. Checked errors and found F7e7 motor unable to reach targeted rpms, F7e1 tachometer missing or wrong signal, f0e2 over suds, ran unit thew a self test and found machine would not agitate it would just click. Tested actuator and found faulty, replaced and recalibrated unit ran a cycle and unit is now washing and spinning properly ; used 1 W10913953 (Actuator) from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRFS2823AD1
Near Blacksburg, South Carolina 29702
Mitch H.
Job Details:
12/06/2024
"Removed and replaced ice maker and valve. Reassembled, ice maker cycled and filled correctly. Advised customer to allow up to 48 hours for ice production."
We serviced a
MAYTAG M/W OTR
Model MMV1175JZ00
Near Fort Mill, South Carolina 29715
Brandon
Job Details:
12/06/2024
Complaint unit is not heating. Quoted customer for mag replacement. Customer said they were going to shop around. If customer calls back order mag and diode.; ordrng 1 W11391712 (Mag) and 1 W11256462 (Diode)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Davidson, North Carolina 28036
Johnny
Job Details:
12/06/2024
"Could not reproduce leak during visit. Cx stated it leaks occasionally not consistently, did not see any water evidence. Observed dishes to be improperly loaded. More than likely the reason for leak, I showed cx in owners guide the proper way load dishwasher.; dspstn on spec-tagged invntry: 1 W11725437 GASKET"
We serviced a
WHIRLPOOL OVEN
Model WOC95EC0AS0
Near Davidson, North Carolina 28036
Johnny
Job Details:
12/06/2024
F1e5. Needs to replace control and inverter boards in unit. ; ordrng 1 WPW10412514 (Board) and 1 WPW10632435 (Main board) and 1 WPW10486188 (Board) and 1 W10217711 (Inverter board)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Mooresville, North Carolina 28115
Johnny
Job Details:
12/06/2024
Cx stated this is the second unit and still not working. Unit not receiving proper voltage. Will need an electrician to rectify situation.
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Charlotte, North Carolina 28270
Caleb
Job Details:
12/06/2024
"Ran diagnostics. Tests spin to confirm issues. Received an F7-E1 error. Found that the cam was extremely loose and the belt was off the motor and cam. Replaced cam and tightened nut. Put the belt back on and tested the unit, unit checks fine, corrected balance issues. Ordering shield due to damage.; ordrng 1 W11409708 (Shield)"
We serviced a
WHIIRLPOOL VENTHOODS
Model UXT4130ADS2
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
12/06/2024
"Unit is under 1yr wp warranty per receipt, took photo.Motor not running, voltage to and from switch. Connectivity is good on all wires, motor is open. Ordering motor.; ordrng 1 W10910693 (Motor assy)"
We serviced a
WHIRLPOOL RANGE IM KFC
Model WFE505W0JS0
Near Holyoke, Massachusetts 01040
Mike K.
Job Details:
12/06/2024
"Trip covered by authorization. Trips breaker while preheating, says they reset breaker, does this a couple times, then works and cooks fine after that. Is on a 50A breaker.Ran a broil first and working fine, switched to bake and at 320 the breaker tripped. Breaker not warm. Terminal connections good, customer network l looks good, outlet contacts/ plug look good, no scorch marks any where. Unit preheated to 350 fine on second attempt.24 ohms on bake element. Did find 240vac to broil less then a second when brake cycles, voltage large at both is what was found when this last happened in 2022 and control was replaced.Called techline gave findings and history and he verified unit will get voltage to boil during preheat and occasionally switch on during bake. Possible weak breaker.Sr770457747"
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Holyoke, Massachusetts 01040
Mike K.
Job Details:
12/06/2024
"F5e4, f2e1, F5e1 lid lock failures. Quoted for lock/labor. Accepted. Replaced lid lock, ran diagnostic cycle fine, let unit run quick cycle to clean itself out; used 1 W10810403 (DOOR LOCK) from stock"
We serviced a
MAYTAG WASHER
Model MVWB765FC1
Near Holyoke, Massachusetts 01040
Mike K.
Job Details:
12/06/2024
"F5e2, f2e1 errors, lid lock not locking, verified failure in diagnostics. Quoted for lid lock/labor. Approved. Replaced lid lock, completed diagnostic cycle fine. Ran drain and spin fine.; used 1 W10861642 (DOOR LOCK) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDBH955AWS
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
12/06/2024
"Complaint of no power, door handle broken opened door and no voltage at door switches, no voltage at terminal box. Found switch was off by stove, that is the power to the dishwasher. Once turned on all is running. Ran cycle for several minutes and cancelled, drained fine. Unit usable with door latch as is.Charged just for service call, no failure, was just turned off."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Southwick, Massachusetts 01077
Mike K.
Job Details:
12/06/2024
"Replaced inverter board d for F5e1 inverter failure code. Still gives error. Verified 120vac coming to the inverter, voltage going to magnetron wouldve be beyond readable value. Only other connection from inverter would be logic micro voltage wires to control. Discussed finding with Randy at office. In warranty all three (inverter, magnetron, control are advised to be replaced as one can take out the others.) most logical failure at this point is the magnetron as unit regulator me for a couple seconds before giving error and do not hear the magnetron kick on. Explained there is still a possibility of a control issue, but next logical part would be the magnetron.Agreed to go ahead with magnetron, no additional labor, part only which has been paid to n full via cc. Office to contact cs to schedule return. Not does have to come out of wall to access magnetron/ inverter.; ordrng 1 W11578959 (Magnetron)"
We serviced a
WHIRLPOOL WASHER
Model WTW6150PB0
Near Matthews, North Carolina 28105
Caleb
Job Details:
12/06/2024
"Strike broken, used stock strike, unit checks fine.; used 1 W11457841 (STRIKE) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS3
Near Wilbraham, Massachusetts 01095
Chris B.
Job Details:
12/06/2024
Complaint that the dishwasher is not draining properly. Found bad drain pump. Used TS #W11412291. Ran diagnostic cycle and all running normal.; used 1 W11412291 (DRAIN PUMP) from stock
We serviced a
MAYTAG DRYER
Model MGD6230HW3
Near Belchertown, Massachusetts 01007
Chris B.
Job Details:
12/06/2024
Complaint that the dryer is not drying properly and taking too long. Found flame not strong enough. Found gas valve on the home was not opened all the way. Opening that valve to max open would shut off the gas. Brought back the valve a 1/4 of the way and got good gas pressure to the dryer again. Gas valve on the wall needs to be verified. Customer will have it checked. No issues found with the dryer.
We serviced a
LG REFRIGERATOR
Model LRFWS2906V/02
Near West Brookfield, Massachusetts 01585
Chris B.
Job Details:
12/06/2024
"Complaint that the refrigerator is not getting cold in the fresh food section. Found evaporator fan not running and no voltage reaching the fan. Will order parts for approval.; rqstng P&A on 1 AEB73764526 (Evaporator Fan) and 1 EBR83845024 (Control Board), states that autho needed"
We serviced a
SAMSUNG REFRIGERATOR
Model RF260BEAESR/AA
Near Somers, Connecticut 06071
Chris B.
Job Details:
12/06/2024
Complaint that the refrigerator is not cooling properly. Found bad evaporator fan. Quoted parts and labor. Customer will think about it. Collected trip fee.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Waterbury, Connecticut 06708
Jimmy R.
Job Details:
12/06/2024
Installed new latch and harness ran a test cycle and unit is now locking lid and completing wash cycles.