We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Hampton, CT 06247
Amanda R.
Job Details: 06/28/2023
Not cooling or freezing evaporator has heavy frost on it connector for heater element come apart reconnected customer h
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Griswold, CT 06351
Amanda R.
Job Details: 06/28/2023
F7e1 error saved three times not filling or advancing through cycle replaced actuator tested operation normal ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Fort Mill, SC 29708
Mitch H.
Job Details: 06/28/2023
"Replaced sensor and ACU. Turned breaker back on. Tested oven, all components checked good. Set oven to 425, oven heated and cycle properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Tega Cay, SC 29708
Mitch H.
Job Details: 06/28/2023
Removed and replaced outer dishwasher door. Checked and ensured door was operating properly.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW1
Near Hartford, CT 06114
Ruben C.
Job Details: 06/28/2023
Replaced infinite switch tested operation normal; dspstn on spec-tagged invntry: 1 WP3149400 INFINITE SWITCH
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near East Hartford, CT 06118
Ruben C.
Job Details: 06/28/2023
Checked unit found freezer frozen over control not going into defrost ordering control and thermistor unit was given autho; ordrng 1 W11212392 (Control) and 1 W10384183 (Thermistor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Manchester, CT 06042
Ruben C.
Job Details: 06/28/2023
Checked unit found found motor not starting open winding ordering motor and control; ordrng 1 W11613479 (Motor) and 1 W11637581 (Control)
We serviced a
SAMSUNG REFRIGERATOR
Model RT18M6215SR/AA
Near West Hartford, CT 06107
Ruben C.
Job Details: 06/28/2023
Checked unit found no frost build comp is blazing hot gave cust estimate for comp sealed system repair
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near West Hartford, CT 06107
Ruben C.
Job Details: 06/28/2023
Checked unit found reservoir frozen cussing not water thru dispenser nothing in refrigerator frozen ordering reservoir and. Damper cover; rqstng P&A on 1 W10801011 (Reservoir) and 1 WPW10314204 (Damper housing)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near West Hartford, CT 06117
Ruben C.
Job Details: 06/28/2023
Checked unit found strike broken replaced strike tested operation normal lid seems to be going down normal; used 1 W11457841 (Strik) from stock
We serviced a
GE WASHER
Model GTW680BSJ3WS
Near Bloomfield, CT 06002
Ruben C.
Job Details: 06/28/2023
Checked unit found touch panel responsive cust had water fall from pipes onto control gave cust estimate for control and panel
We serviced a
WHIRLPOOL WASHER
Model MVWB955FC1
Near Farmington, CT 06032
Martino S.
Job Details: 06/28/2023
"Ran diagnostic check found door lock is not unlocking as should taking longer before release, part order for return service tentative P/A.; ordrng 1 W11188327 (Door lock)"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Avon, CT 06001
Martino S.
Job Details: 06/28/2023
"Check unit as per customer complaint unit making squeaky sound, take unit apart and check rollers and pulley. Rollers spins and move around freely but pulley stuck and barely turns and grinds. I replace pulley and put unit back together and check unit working to specs not more grinding noise and unit heating.; used 1 279640 (Pulley IDR) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Avon, CT 06001
Martino S.
Job Details: 06/28/2023
"Check unit as per customer request unit not reaching desired set temperature. I pull unit out and check for voltage to unit 240v going in, 120v on exact individual line on red/black to neutral and same to chassis ground. Check continuity and ohms on bake element check normals. Place back panel back on and push unit back and turn unit to bake at 450 degrees and check 3 highs and 3 lows temperatures and add them then divide by 6 and temperature averages 442.3 whichs normal. I call tech line to verify and receive an SR# 7736737834, unit check working to specs."
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS5
Near Torrington, CT 06790
Martino S.
Job Details: 06/28/2023
"Check unit as per customer not heating and making loud buzzing sounds. Turn on unit to heat water unit makes loud buzzing noise and not heating, parts order for return service tentative with two techs P/A.; ordrng 1 W11402082 (Magnetron) and 1 W11125676 (Thermostat) and 1 W11628655 (Transformers)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Gastonia, NC 28052
Ryan S.
Job Details: 06/28/2023
Retuned to install part ordered. Installed new vent and made frame to where it doesnt leak. Ran unit and unit not leaking now. Verified proper operation.
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Kings Mountain, NC 28086
Ryan S.
Job Details: 06/28/2023
"Customer complained unit not filling with enough water. Says its not covering cloths all the time. I did using bulky sheets option but doesnt always when in other settings using deep fill or auto. Ran unit bulky deep fill and unit filled to maximum fill. Informed customer unit is working as designed. Unit will no use deep fill in normal mode, showed her literature in owners Manuel. Nothing in or obstructing pressure line or valve stem on board. Drain line is about 3 inches lower than needed so Informed customer to raise drain pipe a few inches to prevent siphoning. Verified proper operation."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte, NC 28270
Vincent O.
Job Details: 06/28/2023
Found crack in outer tub right above drain pump causing leak. Order and replace outer tub and drain pump. Instructed customer to check part for damage when received. ; ordrng 1 W11219115 (Outer tub) and 1 W11399437 (Drain pump)
We serviced a
KITCHENAID DISHWASHER
Model KDTE304GPS1
Near Charlotte, NC 28227
Vincent O.
Job Details: 06/28/2023
Installed new sump assembly. Ran dishwasher to verify wash motor was working and no leaks.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDW00
Near Springfield, MA 01129
Roger R.
Job Details: 06/28/2023
Found unit low on refrigerant and has a uv filter in place. Unable to find leak at machine compartment or at evaporator. Called tech support to verify that this unit has an internal refrigerant leak that is not accessible. Unit determined to be unrepairable. SR number 7736737995
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Springfield, MA 01119
Roger R.
Job Details: 06/28/2023
"Not not defrosting properly. Initiated defrost in diagnostics and heater circuit came on. Defrosted unit and checked wiring in freezer ant that was all good and heater working in diagnostics. Unit will need new control. ; ordrng 1 W11546609 (Control, electronic)"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Chicopee, MA 01020
Roger R.
Job Details: 06/28/2023
"Found unit had the belt installed improperly and also the pulley on the motor shaft is stripped and not attached to motor correctly. Unit will need new belt and motor. SR7736709704; rqstng P&A on 1 W11162091 (Belt) and 1 W11126010 (Motor, dryer)"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Springfield, MA 01108
Roger R.
Job Details: 06/28/2023
"Installed new lid lock bezel and ran calibration cycle, all okay"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Killingly, CT 06239
Amanda R.
Job Details: 06/28/2023
Replaced drain hose and updated heater element tested draining normally
We serviced a
JENN-AIR COOKTOP
Model JGCP548HL00
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 06/28/2023
Complaint center burners will not ignite. Will not click at all. I found center burner manifold switches were unplugged. I reconnected switches secured connector. Everything is not working properly including the griddle. No additional issues. No slow ignition issues either.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 06/28/2023
Complaint lights in the top of the refrigerator are not illuminated anymore. I found freezer light has failed. I replaced freezer LED module I tested operations no additional issues. Found all lights are now working. ; used 1 W11601311 (LED S191AQ (ENDS 12/2024)) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Weddington, NC 28104
Jonathan J.
Job Details: 06/28/2023
"I replaced water pressure, regulator per service bulletin high water pressure replaced all previously ordered parts. No additional issues found with refrigerator water pressure at this time. No leaks found either during pressure testing."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Stallings, NC 28104
Jonathan J.
Job Details: 06/28/2023
Complaint washing machine makes an abnormal noise will not progressed of the cycles. I found capacitor have failed. I replaced Drive capacitor tested operation for the calibration cycle. No additional issues found with washing machine at this time.; dspstn on spec-tagged invntry: 1 W11395618 CAPACITOR/INTER COIL
We serviced a
WHIRLPOOL DRYER
Model WED6120HC1
Near Monroe, NC 28110
Jonathan J.
Job Details: 06/28/2023
"Complaint timer counts down, drum will not turn unit will not get hot either. I found locked drive idler and broken drive belt I replaced all idlers and belt with svc kit. I tested operation no additional issues found with dryer at this time. Dryer is heating fine and operating at normal sound levels. ; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Marshville, NC 28103
Jonathan J.
Job Details: 06/28/2023
"Complaint air leaking freezer door not closing sticking out not in alignment. I found rh hinge is seized and left hand slide rail is very hard to push pull as well but not seized all the way. I defrosted slide rails lubricated slide rails, so customer could use it as a temporary fix a reformed door gasket on freezer. Verified freezer door is now sealing properly as of right this minute, customer be very firm when closing the door as right hand hinge is completely seized right before door closes, preventing it from closing properly. ; ordrng 1 WPW10397635 (Slide rail) and 1 WPW10397636 (Slide rail)"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS2
Near Wingate, NC 28174
Jonathan J.
Job Details: 06/28/2023
"Complaint get glass cooktop might be cracked rear right burner is not keeping temperature. I found infinite switch on low is staying on high. I replaced Infinite Sweatt Tested operations. Everything is working fine. no cracks in the glass. Just scratched. Also found front left burner is not going to high staying. Stuck on low. Never getting hot. Replace switch for it as well. Now oven cooktop is working fine. No error codes in fault history either ; used 1 WP3149404 (INFINITE SWITCH), and 1 WPW10434452 (INFINITE SWITCH) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near East Brookfield, MA 01515
Chris B.
Job Details: 06/28/2023
"Replaced part but customer mentioned that the unit is making noises while agitating. Found bad motor and actuator. Installed actuator and Will order motor for a return visit. ; ordrng 1 W10890624 (Motor), used 1 W10913953 (ACTUATOR) from stock"
We serviced a
AMANA RANGE
Model ACR4303MMS0FOUND
Near Charlotte, NC 28227
Vincent O.
Job Details: 06/28/2023
Came to install part; part was not the correct part. Reordering correct part.; ordrng 1 W11396790 (Burner)
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Charlotte, NC 28210
Jeff L.
Job Details: 06/28/2023
"Replaced both door gaskets and heat treated them to make sure they were sealing properly. I checked condenser coil it was good and clean, the mullion line was cool to the touch so no failure with condenser fan it was running properly. I also checked icemaker chute assembly and it was closing properly you can still see some room light when closed but I took my hand and from the outside of door pushed against flapper and it was all the way shut and still could see some room light so they tells me operation is normal. Someone has repaired this unit before I found some sealant in the corners of the frame where some gaps were and also the compressor had a charging stem on it. Also, I advise with the house being at warmer temperature the customer may wanna drop temperature on fridge to counteract the humidity when opening the door. Unit ran and checked ok(Call complete)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Pomfret, CT 06259
Amanda R.
Job Details: 06/28/2023
Replaced compressor vacuumed system recharged with 5.5 oz r134a started cooling explained need to wait til water bottles freeze in freezer before putting food in unit ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Monroe, NC 28112
Jonathan J.
Job Details: 06/28/2023
"Complaint water leaking from freezer door damaging wood floor underneath refrigerator ice will fall 30 to 40 mins after dispensing water or ice water run down front of door staining door will not clean with anything. I found defective door. I leveled refrigerator as well. Refrigerator was at a level, raised the front legs up. Doorway shipped directly to customer customer to inspect door for defects and call our office when it comes in. ; ordrng 1 LW11258441 (Door ss frz)"
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Amherst, MA 01002
Mike K.
Job Details: 06/28/2023
"Thinks unit isnt draining out properly, clothes wet at end of cycle.Error history F0e5, F7e1, out of balance, basket speed fault. cleared history.Ran diagnostic test cycle, failed at agitation, F7e1.Quoted for actuator. Accepted, replaced actuator and recalibrated, baskets very wobbly, found hub stripped and without retainer on it, replaced hub and running as normal, recalibrated and ran self diagnostic cycle fine.; used 1 W10913953 (ACTUATOR), and 1 W10528947 (HUB) from stock"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Cromwell, CT 06416
Jeremy B.
Job Details: 06/28/2023
Dryer squeaking. Made adjustment to legs. Unit mo longer making noise.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Cromwell, CT 06416
Jeremy B.
Job Details: 06/28/2023
Installed new panel and control. All checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRS07
Near Middletown, CT 06457
Jeremy B.
Job Details: 06/28/2023
Heavy frost build up on evap causing poor cooling. Thawed ice and found all wires connected and thermistor white in specs. Heater ohms out fine. Needs upgraded control. Quoted customer.
We serviced a
MAYTAG MICROWAVE
Model MMV4207JZ0
Near Middletown, CT 06457
Jeremy B.
Job Details: 06/28/2023
"Microwave not powering on. Found 120vac at outlet. Found open fuse. Replaced and fuse blew again. Found broken door switch. Needs new door switch kit and fuse. ; ordrng 1 WPM0805101 (Fuse) and 1 W11244490 (Interlock), used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Durham, CT 06422
Jeremy B.
Job Details: 06/28/2023
Fresh food doors not sealing 100%. Found gaskets tore. Needs new. ; ordrng 2 W10830162 (Gaskets)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Brimfield, MA 01010
Chris B.
Job Details: 06/28/2023
Complaint that the top rack is broken ; used 1 W10712395 (ADJUSTER) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Brimfield, MA 01010
Chris B.
Job Details: 06/28/2023
Replaced Control Board but found a bad chute and will order part. Heater heated fine but will use as a backup. ; rqstng P&A on 1 W11423781 (Ice Door Chute)
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ1
Near Worcester, MA 01604
Angel R.
Job Details: 06/28/2023
Found unit is only getting 98 volts at the outlet. Informed customer that he must contact an electrician. Updated model and serial number.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Sutton, MA 01590
Angel R.
Job Details: 06/28/2023
"Found a wire loose in junction box. Ran diagnostics cycle, tested ok."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Northbridge, MA 01588
Angel R.
Job Details: 06/28/2023
"Found a rod slightly bent, also no sound absorber pads on unit. Will order new ones. Ran diagnostics and found no error codes. Adjusted legs and still off balance.; ordrng 1 W11217817 (suspension) and 4 W11096159 (Sound absorber)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near York, SC 29745
Mitch H.
Job Details: 06/28/2023
Checked and found no ice n bin. Manually cycled ice maker. Would not complete cycle correctly. Ordering ice maker.; ordrng 1 W11546935 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Charlotte, NC 28215
Vincent O.
Job Details: 06/28/2023
Found breaker tripped upon arrival. Flipped breaker on. Verified unit powers on and is cooling properly. Inspected all wiring and component operation. All functions check ok. Breaker did not trip while in home. Unit is on a gfci breaker and is not designed for gfci circuit. Referred customer to whirlpool for further resolution.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Charlotte, NC 28213
Vincent O.
Job Details: 06/28/2023
"After visual inspection, a broken door switch was observed: Installed new door switch ; used 1 WPW10569603 (DOOR SWITCH) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Bristol, CT 06010
Ruben C.
Job Details: 06/28/2023
Checked unit found gearcase noisy on spin ordering gearcase and agitator did not com off ordering agitator and screw; ordrng 1 W10752187 (Screw) and 1 W11550891 (Agitator) and 1 W11449840 (Gearcase)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFHD2251TF7
Near Shrewsbury, MA 01545
Amanda R.
Job Details: 06/28/2023
"Water leaking from behind the ff ice box making ice normally ball of ice around damper assembly temp in ff section was set at 42 changed to 38 ; rqstng P&A on 1 5303918784 (Air handler) and 1 5304508008 (Damper gasket) and 1 5304508741 (Air tower), states that autho needed"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Clover, SC 29710
Mitch H.
Job Details: 06/27/2023
"Found display completely blank, would not respond to any inputs. Filter board blown again, no power out of board. Customer says they used the microwave for approximately 2 weeks before it stopped working again. Called tech line spoke to Rob SR# 7736485808, checked outlet , has correct power. Power is coming to filter board. Rob said it could be an issue with the house wiring. Customer says she contacted builder and that wiring was inspected. Ordering filter board and power cord.; ordrng 1 W11187358 (Power cord) and 1 WPW10531156 (Filter board)"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Clover, SC 29710
Mitch H.
Job Details: 06/27/2023
"Replaced user interface and wiring harness l reassembled. Tested, dryer now staying powered on. Heating and cycling correctly."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53520AS0
Near Mooresville, NC 28117
Mark C.
Job Details: 06/27/2023
Customer states unit is arching in the upper cabinet by the vent. Found unit to be arching from a failed diode. Quoted 287.15 customer is not going with repair at this time.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Mooresville, NC 28115
Mark C.
Job Details: 06/27/2023
Unit is not making ice due to a faulty temperature sensor on the ice maker.; ordrng 1 W11546935 (Ice maker)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Troutman, NC 28166
Mark C.
Job Details: 06/27/2023
Upon unboxing of the new panel in the customers home found panel to be bent at the bottom in multiple places. Reordering panel.; ordrng 1 W11416788 (Panel)
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Denver, NC 28037
Mark C.
Job Details: 06/27/2023
Installed new console unit is fully operational.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 06/27/2023
"Customer canceled over the phone does not want to pay one $129 diagnostics fee for me coming out to replace a water filter. Customer stated that when he removes the water filter he has great water pressure and whenever he installs the filter the filters are only lasting for 5 to 7 days before they clog up again but whenever he first installs a filter, he has great water pressure, coming through the filter, and then it slowly restricts again. I strongly suggest customers more than likely having a water filter issue not covered under warranty. ; dspstn on spec-tagged invntry: 1 EDR2RXD1 WATER FILTER"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 06/27/2023
"Complaint washing machine, making a horrible noise during final spin when it goes into high spin speed. I verified lower drivetrain no issues found with lower drivetrain. I did see evidence of motor rubbing against floor pan. I did see that the leveling legs were as low as they could get a raised machine up off of the floor and raised it, so that the feet or as high as they could go. No error codes in diagnostics. I performed a DLMS calibration. Also found wash machine was severely out of level. I leveled washing machine. Ran a quick wash cycle with heavy sheets in it. no abnormal noises or issues found just normal ticking, clicking noises heard."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Indian Land, SC 29707
Jonathan J.
Job Details: 06/27/2023
"Complaint washer not agitating not progressing past sensing. I found slider clutch had failed. I replaced slider. Clutch tested operation. Performed a DLMS calibration cycle. No additional issues found with washing machine at this time. Everything is working now properly and sounds normal and quiet. ; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC , used 1 W10734521 (SLIDER) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Lancaster, SC 29720
Jonathan J.
Job Details: 06/27/2023
I replaced all previously ordered parts and tested operations performing automatic test mode. No abnormal noises or issues found with washing machine washing machines. Sounds normal now. ; dspstn on spec-tagged invntry: 2 W10721967 CAM KIT and 1 W10913953 ACTUATOR
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Lancaster, SC 29720
Jonathan J.
Job Details: 06/27/2023
Water heating fine in microwave oven heating fine below microwave customer now able to pair unit to mobile app and WiFi as well everythings working great now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Lancaster, SC 29720
Jonathan J.
Job Details: 06/27/2023
Replace door hinge. Unit has a couple of new dents in the stainless that were not there last time. No additional issues found with cooling or with gaskets at this time with refrigerator. Refrigerator is cooling properly as of right now.
We serviced a
JENN-AIR OVEN
Model JJW2430DP02
Near Lancaster, SC 29720
Jonathan J.
Job Details: 06/27/2023
Complaint oven keeps locking up displaying f6e0 f6e1 lost communications. I found touch screen is defective I need to order power board as well to fix need to reorder ui. Office to call customer when parts come. ; rqstng P&A on 1 WPW10260060 (Control) and 1 W11236887 (Control) and 1 W11179310 (Control)
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Kershaw, SC 29067
Jonathan J.
Job Details: 06/27/2023
"Replace gasket, Acosta operations. No additional issues with dryer found. Everything is working fine. Dryers heating as well."
We serviced a
WHIRLPOOL DRYER
Model MED6230HW0
Near Bloomfield, CT 06002
Chuck M.
Job Details: 06/27/2023
Customer complaint is that dryer would not start. Inspected and found knob was not being recognized on control panel. Removed console and knob ribbon. Reinserted and tested. Dryer is working but knob does not respond properly consistently. Ordered control panel. ; ordrng 1 W11413566 (Control Panel)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near South Windsor, CT 06074
Chuck M.
Job Details: 06/27/2023
Installed filter and showed customer it works.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near South Windsor, CT 06074
Chuck M.
Job Details: 06/27/2023
"Customer complaint is that ice maker is not working properly and right side door thumbs when opening and closing. Ran diagnostics and found no error codes for ice maker. Ran harvest test and ice maker is very noisy. Ran ice maker fan test and fan is not working. Causing water from ice container to drip at dispenser. Ordered fan, ice maker and cam. ; rqstng P&A on 1 W11658802 (Ice Maker) and 1 W10846539 (evaporator fan blade) and 1 WPW10505294 (cam)"
We serviced a
GE DRYER
Model GTDP300EM1WS
Near East Hartford, CT 06108
Chuck M.
Job Details: 06/27/2023
Customer complaint is that control panel was not installed properly from previous visit. Corrected and secured panel. Showed customer it works.
We serviced a
WHIRLPOOL COOKTOP
Model WEE510S0FB1
Near Manchester, CT 06042
Chuck M.
Job Details: 06/27/2023
Customer complaint is that console glitches and has error code F2e1 stuck key. Customer stated that broil turned on by it self. Confirmed error code and tested temperature sensor at control and resistance is out of range on control. Sensor checked ok. Range needs control. Customer says he has extended warranty through Whirlpool. Customer will contact Manufacturer for authorization.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Hartford, CT 06106
Ruben C.
Job Details: 06/27/2023
Checked unit found belt is coming off due to belt cover coming off holes that support cover are stripped will not hold ordering gearcase; ordrng 1 W11454741 (Gearcase)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near New Britain, CT 06051
Ruben C.
Job Details: 06/27/2023
Checked unit found mullion at bottom separating from liner called techline 7736728622 has been submitted for review
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near New Britain, CT 06051
Ruben C.
Job Details: 06/27/2023
Checked unit found control keeps ref operating non stop ordering control and thermistor; rqstng P&A on 1 W11438736 (Ref thermistor) and 1 W11353813 (Control)
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Plainville, CT 06062
Ruben C.
Job Details: 06/27/2023
Checked unit found timer hard to turn broke knob ordering timer and knob knob broke because of timer; ordrng 1 W11675852 (Knob) and 1 W11566735 (Timer)
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Farmington, CT 06085
Ruben C.
Job Details: 06/27/2023
Checked unit found burner does not go to low ordering switch and burner ; ordrng 1 WPW10312185 (Right front burner switch) and 1 W11517959 (Right front burner)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Waterbury, CT 06705
Jimmy R.
Job Details: 06/27/2023
"Tested washer and found unit displaying error F9e1 long drain, canceled out cycle and reset cntrl ran a drain and spin and found no drain pump coming on, checked voltage to pump and found 38 volts at drain pump connection checked at cntrl and 120v, traced wire harness and found drain pump wire had broke causing no power to pump and a long drain error. Added but connection to fix wire taped and secured ran a wash and spin cycle and all operations now working to specs"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Berlin, CT 06037
Jimmy R.
Job Details: 06/27/2023
"Installed all new parts and ran dishwasher thew a wash cycle, unit is now washing properly and all functions working to specs."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Farmington, CT 06032
Ruben C.
Job Details: 06/27/2023
Replaced ice maker tested water inlet heater checked normal not open advised cust to observe for 24 hours no charge to cust; dspstn on spec-tagged invntry: 1 W11658802 ICE MAKER
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Berlin, CT 06037
Jimmy R.
Job Details: 06/27/2023
"Installed all new parts and cleared drain line made sure water was running into drip pan and working as designed, checked cooling and all operations now working to specs"
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Winsted, CT 06098
Martino S.
Job Details: 06/27/2023
"Check unit found defective drain pump humming but not draining, replace drain pump and tested unit washing and draining to specs.; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GL0
Near Manchester, CT 06040
Chuck M.
Job Details: 06/27/2023
Customer complaint is that control panel buttons are not responding. Attempted diagnostics and still no response. Attempted to reset power and no response. Customer stated that dishwasher starts randomly. Ordered control and console. ; ordrng 1 W11302460 (console) and 1 W11308807 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Berlin, CT 06037
Jimmy R.
Job Details: 06/27/2023
"Installed new cntrl due to unit not defrosting properly powered up unit and checked defrost operations, found unit now defrosting and cooling to factory specs"
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Cheshire, CT 06410
Jimmy R.
Job Details: 06/27/2023
"Tested washer and found unit not washing and not filling with water, ran diagnostics and found F0e5 error, ran step 52 and found unit making an awful grinding noise coming from rotor and stator filled unit back and found unit had leaked Gearcase oil and water due to Gearcase bearing bad, removed rotor and found unit rusted up and grinding, unit will need new Gearcase,rotor,stator and clutch to fix issue also may need new agitator if old one will not come off. Quoted customer for parts and labor they will just replace washing machine"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW01
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 06/27/2023
Fresh food section not cooling properly and water dripping. Found frost build up in freezer like the door wasnt closed properly. Air ducts clogged with ice. Doors closing properly. Cleared away ice. Customer to make sure door stays closed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Hebron, CT 06248
Jeremy B.
Job Details: 06/27/2023
Installed new control. All checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDB02
Near Columbia, CT 06237
Jeremy B.
Job Details: 06/27/2023
Installed new compressor. Pulled a vacuum then recharged with 47G of R600A. Please allow 24 hrs for temps to stabilize. ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Charlotte, NC 28208
Robert A.
Job Details: 06/27/2023
Cx complaint that the unit is leaking from the left side. I inspected the unit to confirm the complaint. I found a tear in the gasket on the left side. I replaced the gasket with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 W11498831 (Gasket) from stock
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Prospect, CT 06712
Jimmy R.
Job Details: 06/27/2023
"Tested unit and found machine would not wash ran a diagnostics an found error F8e4 over flow or float switch open ran unit thew a self test cycle and found water filling but unit only pumping very little water to move spray arm, checked voltage to wash motor and 120v checked water supply and tub is filling to float wash motor faulty. Will order new motor&sump parts tentative p/a ; ordrng 1 W11416363 (Sump&motor), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFF2568DEM00
Near Palmer, MA 01080
Roger R.
Job Details: 06/27/2023
"Fund unit had a frozen defrost drain in freezer, cleared ice and then cleared drain tube at machine compartment. All okay."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Springfield, MA 01104
Roger R.
Job Details: 06/27/2023
"Checked dryer for proper operation. Heating, tumbling and timer all working properly. No vent attached at the time"
We serviced a
GE RANGE
Model RGB745WEA8WW
Near Springfield, MA 01109
Roger R.
Job Details: 06/27/2023
While installing the new bake ignitor it broke and I used the truck stock ignitor along with the new burner tube. No charge for second ignitor. Sent broken part back. ; used 1 12400035 (IGNITOR FLAT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ0B
Near Charlotte, NC 28262
Vincent O.
Job Details: 06/27/2023
Found water supply turned off causing not ice or water. Turned water on and tested. All functions check ok.
We serviced a
KITCHENAID COMPACTOR
Model KTTS505ESS2
Near Andover, CT 06232
Jeremy B.
Job Details: 06/27/2023
Installed new motor all checks ok.
We serviced a
KITCHENAID RANGE
Model KSDG950ESS1
Near Holyoke, MA 01040
Mike K.
Job Details: 06/27/2023
"Address is 60 Westfield rd. Unit out of warrantyUnit has been red tagged for gas leak, tag is listing back left burner as source.Turned gas on, verified getting leak at left rear burner, turned gas back off.Office would have to contact customer to schedule return when part comes in.Sister at house did not have payment, saved as estimate.Paid for service call. Explained they will need to call in to approve repair and payment would then be taken for repair. Estimate good for seven days."
We serviced a
AMANA WASHER
Model NTW4516FW2
Near Northampton, MA 01060
Mike K.
Job Details: 06/27/2023
"F7e5, F7e1, speed fault, shifter faultGrinding when spinning was complaint.Quoted for actuator, accepted. Replaced and recalibrated, ran self diagnostic fine, ran drain and spin fine, paused and put wet load in, spun out fine.; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Amherst, MA 01002
Mike K.
Job Details: 06/27/2023
"Clothes being left wetter then they use to. Cs had a load of towels in washer as an example, squeezing towel and getting it to drip water out, which is wetter then it used to be.Ran drain and spin, set spin speed at fast. Unit completed cycle fine, getting up to full speed.Had cs feel clothes at end and that was as she thought it should be.Checked error history, f2e1 only error (stuck key, key held too long) cleared history.Ran dlms calibration.Ran diagnostic cycle fine.Raised drain hose in stand pipe in case was siphoning back to unit.Did visual inspection of underside of unit, clear with no signs of leakage.Explained to customer about out of balance loads no spinning out fully and spin speed selection."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Waxhaw, NC 28173
Jeff L.
Job Details: 06/27/2023
"Found new dishwasher tub damaged on the top left corner, did not find damage during 1st inspection wasnt found until I had unit almost put back together. I showed customer damage she was upset and immediately called whirlpool customer service. She also called lowes to see if they would do something they gave her a case # 09846377. Customer said she isnt waiting on another tub, shes demanding a new dishwasher from retailer At this time Im gonna close the ticketCompleteSR# 7736636690 spoke with Austin tech support"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Windsor, CT 06095
Gary V.
Job Details: 06/27/2023
"Inspected and found auger motor yoke not engaged to the ice bucket yoke, adjusted and tightened, cycled, unit now dispensing ice. Tested fine."
We serviced a
MAYTAG REFRIGERATOR
Model WRS315SD8Z
Near Windsor, CT 06095
Gary V.
Job Details: 06/27/2023
"Concern unit seems to be over running. Inspected entire unit, all fans running, compressor pumping properly, complete frost pattern, air damper opening and closing properly, air damper was noisy and quoted. No other functional problems detected at this time. Set temps at recommended and cycled. Tested fine. 30 days on trip fee."