We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHV00
Near Middletown, CT 06457
Jeremy B.
Job Details: 06/29/2023
Found d bottom of right side fresh food door damaged causing door not to close properly. Needs new door and cam. Customer would like new air filter. ; ordrng 1 W10311524 (Filter) and 1 LW10865738 (Fresh food door)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ13
Near Charlotte, NC 28269
Vincent O.
Job Details: 06/29/2023
Observed yoke is stripped on auger motor. It turns loosely by hand; ordrng 1 W11671282 (Auger motor) and 1 WP63052-2 (Yoke)
We serviced a
KITCHENAID RANGE HOOD
Model KXD4636YSS5
Near Charlotte, NC 28211
Robert A.
Job Details: 06/29/2023
I called into techline as instructed to document the issue. The track arm is not a replaceable part. The unit can not be repaired.Sr7736750316
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JT3
Near Southbridge, MA 01550
Chris B.
Job Details: 06/29/2023
Complaint that the unit has marks on the cooktop. Found no cracks nor discoloration on the glass. Was able to remove some of the spots on the glass with just water and paper towel. Showed customer how the marks could be removed and that they are not permanent. Mentioned to the customer that the glass just needed proper cleaning. No parts needed to be ordered.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Charlotte, NC 28212
Robert A.
Job Details: 06/29/2023
Cx complaint that the top rack will not stay in place. I inspected the unit to confirm the complaint. I found the clip at the end of the rack has separated not allowing it to stay in place. The rail clips need to be replaced. Im ordering the parts for the return visit.; ordrng 2 WP8565925 (Upper rack stop)s and 2 WPW10508950 (Rack stops)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Charlotte, NC 28262
Vincent O.
Job Details: 06/29/2023
Came to install fill tube heater. Found fill tube is clear and heater ohms out. Found open facia heater and water valve not opening when calling for water. Found this happening with both water and ice. Removed filter and tested. Water now dispensing but is chattering. Pressure high. Order regulator kit and facia. ; ordrng 1 W11637688 (Facia) and 1 W10786952 (Regulator) and 1 8212547RP (Pex line)
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ0
Near Charlotte, NC 28262
Vincent O.
Job Details: 06/29/2023
Error code f1e0. Error code indicates control board needs to be replaced. Issue due to infestation of pests on control board. Customer was not able to verify warranty and refuse to pay.
We serviced a
FRIGIDAIRE RANGE
Model FFGH3054USCU
Near Charlotte, NC 28213
Vincent O.
Job Details: 06/29/2023
Screws was loose on oven door. Tighten screws and replaced glass
We serviced a
WHIRLPOOL DRYER
Model WED92HEFW0
Near Cheshire, CT 06410
Jimmy R.
Job Details: 06/29/2023
"Tested dryer and found unit running but would not heat, checked voltage and found 240v at terminal block and 120 on each leg, checked thermal fuses and found good checked heater and found faulty. Replaced bad heater and lubed rollers Vivian vacuumed out unit and ran a cycle, machine now heating and operating to specs ; used 1 WP8544771 (ELEMENT) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Meriden, CT 06450
Jimmy R.
Job Details: 06/29/2023
"Tested dryer and found unit had stopped working again and would not power on, checked power to unit and 240v present to terminal block ohmed out fuses and white fuse had blown again. Replaced fuse and checked heater wile unit was running, found machine sending proper power to heater but heat now not cycling on and off, replaced cycling thermostat checked venting and found clear ran a cycle and watched heater. Unit is now cycling heat and operating to specs ; used 1 279816 (Tml cutoff), and 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Meriden, CT 06451
Jimmy R.
Job Details: 06/29/2023
"Checked over machine and found sensing light just blinking and customer unable to get unit started. Canceled out unit and explained all functions to customer advised unit needs to be activated to start otherwise it will not work, ran machine with clothes and all functions are working to specs ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Heath Springs, SC 29058
Jonathan J.
Job Details: 06/29/2023
Complaint washer making a loud squealing noise every wash even empty. I found drive belt slipping is the cause of the squealing noise. I replaced drive belt and performed a calibration cycle no additional noises or abnormalities found. ; used 1 WPW10006384 (BELT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Huntersville, NC 28078
Mark C.
Job Details: 06/29/2023
Installed new control Ui and harness unit is fully operational.; dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE and 1 WPW10769076 CNTRL-ELEC
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Huntersville, NC 28078
Mark C.
Job Details: 06/29/2023
Installed new heater took pics of the surrounding areas. Unit is fully operational with no leaks. Left parts with customer in case of damage claims.; dspstn on spec-tagged invntry: 1 W11537778 HEATER W/NUTS
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Southwick, MA 01077
Mike K.
Job Details: 06/29/2023
"F7e2, f0e2, F0e5Mcu over temp, says to look for obstruction between tub and basket, spins freely.Oversuds.Off balance load.Cleared history.Ran quick diagnostic cycle, motor is not running.All other functions ran properly.No voltage coming from acu, motor tested properly with ~13ohms on each winding.Quoted for acu/labor. Will think it over, collected for service call"
We serviced a
WHIRLPOOL WASHER
Model MVWB765FC3
Near Agawam, MA 01030
Mike K.
Job Details: 06/29/2023
"Unit does not want to go into diagnostics, took ~20 attempts to get in once and about same second time(worked fine when using different set of keys)F5e4, f2e1 errors in historyLid not open between cycles, stuck key.Cleared errors and ran test cycle said all tests passed, but found f5e4 error again, cleared and ran test again.Same error again. All keys worked in button test.Quoted for door lock, approved, bezel mount broke screwing in door lock, used longer screw that goes all the way through to mount and make usable.Gave option to replaced bezel for part plus return labor. Customer was ok with it as is.; used 1 W10861642 (DOOR LOCK) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near West Springfield, MA 01089
Mike K.
Job Details: 06/29/2023
"Under 1yr warranty per service bench.Fr light has been staying off because of frost build up on switch. Found top of freezer door seal with small gap, reformed seal and sealing fully. Advised to leave closed through night to allow to reform"
We serviced a
MAYTAG RANGE
Model MER8700DH1
Near Windham, CT 06266
Amanda R.
Job Details: 06/29/2023
F3e2 error code bake over temp when turned on power to unit bake heating up with not being selected relay sticking on control quoted for new white control
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Chaplin, CT 06235
Amanda R.
Job Details: 06/29/2023
Replaced compressor vacuumed system recharged with 5.5 oz r134a set temps at recommended started cooling ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW2
Near Rock Hill, SC 29730
Mitch H.
Job Details: 06/29/2023
"Ran diagnostics, found long fill error. Put in manual test cycle, actuated valve. No water coming in. Found water turned off at wall. Turned water on, tested, operating properly."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Sterling, CT 06377
Angel R.
Job Details: 06/29/2023
"Unit getting no power, checked fuse and replaced still no power. Will order transformer, magnetron and diode as customer said before unit went out it would not heat up things. Called safety to document, SR#7736711501; ordrng 1 W11256462 (diode) and 1 W11391712 (Magnetron) and 1 W11545871 (Transformer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB02
Near Windsor Locks, CT 06096
Gary V.
Job Details: 06/29/2023
"Inspected and found new ice maker is getting proper voltage but not sending voltage for heater to thaw cubes for ejection, defective ice maker. Will order again and call with return date. Ice maker will be sent back for credit after next visit.; rqstng P&A on 1 W11517113 (Ice maker)"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH04
Near Middletown, CT 06457
Jeremy B.
Job Details: 06/29/2023
Customers complaint is refrigerator is loud. Inspected and found all sounds normal. Fans and compressor running as should.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Winsted, CT 06098
Martino S.
Job Details: 06/29/2023
"Tested unit unable to verify customer complaint not cooling on both sides, temperatures check normal 37 if fridge and 03 in freezer, condenser fairly clean only water filter need replace. Customer instruct to replace water filter, unit check working normal."
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Torrington, CT 06790
Martino S.
Job Details: 06/29/2023
"Check unit as per customer complaint, found door lock not closing because weight was added to door lid pushing the middle dawn causing the door strike to be out of alignment. I push up middle of lid back in original position and close lid then check door lock locking on operations desire cycle.; dspstn on spec-tagged invntry: 1 W11395618 CAPACITOR/INTER COIL"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near East Longmeadow, MA 01028
Roger R.
Job Details: 06/29/2023
Installed new UI panel and reset controls.
We serviced a
GE DRYER
Model GTD42EASJ2WW
Near Enfield, CT 06082
Roger R.
Job Details: 06/29/2023
Replaced broken belt; used 1 341241 (BELT) from stock
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Longmeadow, MA 01106
Roger R.
Job Details: 06/29/2023
"Installed new main control and lid lock assembly. All ok. No error codes, ran DLMS calibration cycle. ; dspstn on spec-tagged invntry: 1 W11394572 DOOR LOCK"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Wilbraham, MA 01095
Roger R.
Job Details: 06/29/2023
Found unit has a leak in the sealed system. Unit not cooling properly and ice ball at evaporator. Will need a new compressor and filter drier. Parts and labor covered by manufacturer. ; ordrng 1 WPW10507886 (COMPRESSOR )
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Belchertown, MA 01007
Roger R.
Job Details: 06/29/2023
Found unit has a leak in the sealed system and would need a compressor and possibly evaporator. Quoted for parts and labor. Customer to buy a new unit.
We serviced a
MAYTAG WASHER
Model MVW7232HW
Near Belchertown, MA 01007
Roger R.
Job Details: 06/29/2023
Found customer was using extra power feature of washer and customer was not aware that this would cause minimal water at start of cycle. Instructed customer on usage.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW
Near Springfield, MA 01104
Roger R.
Job Details: 06/29/2023
"Found broken blower wheel and unable to remove from motor shaft. Replaced both motor and blower. All ok; used 1 WP694089 (BLOWER WHEEL), and 1 279827 (MOTOR) from stock"
We serviced a
SAMSUNG REFRIGERATOR
Model RT21M6215SG/AA
Near Chicopee, MA 01013
Roger R.
Job Details: 06/29/2023
Unit has a defrost issue where the freezer evaporator is frozen over and unable to remove. Cover is not available and it is suspected that the defrost heater has failed or the drain is frozen. Customer to buy a new unit.
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Weddington, NC 28104
Jonathan J.
Job Details: 06/28/2023
"Complaint, lower oven is not heating center burner on cooktop is not igniting. I found center burner on cooktop was going over with some kind of a cleaning solution may have been baking soda cannot tell it was a white gelatinous substance. I found big flat bar ignitor in lower oven was open resistance igniter had failed. I replaced flat bar. Glo ignitor tested operations of entire cooktop. No gas leaks. Found all burners are working properly. Both ovens are preheating just fine. No additional issues found. ; used 1 12400035 (IGNITOR FLAT) from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHN2740PS0
Near Longmeadow, MA 01106
Roger R.
Job Details: 06/28/2023
"Found unit not defrosting properly. Checked and found heater circuit open. Quoted for new thermostat and heater. ; ordrng 1 5303918410 (Heater, defrost) and 1 242046001 (Thermostat)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Southwick, MA 01077
Mike K.
Job Details: 06/28/2023
"Unit has iced over Evap cover in rf.Sensors pass in diagnostics, I set defrost to 8 hour instead of adc.Cleared Evap cover and pulled off cover, Evap is frozen over completely.Steamed clear thoroughly, tested the pair of thermistors and they read 3.7 & 3.6k ohms so readings are equal in equal temps. Drip tray is not warped, Evap position is good, thermistor positioned correctly.Possible door open started build up, cs to monitor."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Charlotte, NC 28277
Vincent O.
Job Details: 06/28/2023
Found leaking from door due to oversudsing. All suds removed. Cycled unit and verified no leaks. All functions check ok. Instructed customer on proper detergent use and loading.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Matthews, NC 28105
Vincent O.
Job Details: 06/28/2023
Found no problem with unit. Issue is with power supply. Reading 122v at each leg from neutral but 0v across L1-L2. This is an electrical issue in the home. Customer will need to have electrical issue resolved. Job Cmpltd
We serviced a
KENMORE WASHER
Model 79641482410
Near Enfield, CT 06082
Gary V.
Job Details: 06/28/2023
"Inspected and found loose spring on seal, tightened and cycled, tested fine."
We serviced a
KITCHENAID RANGE HOOD
Model KXD4636YSS5
Near Charlotte, NC 28211
Robert A.
Job Details: 06/28/2023
"I installed the ordered parts and tested the unit for the cx. The unit is struggling to go up by itself. I can hear friction coming from the track. The frame housing of the unit is slightly bent forward. The combination of the two is most likely causing the issue of is not going up and down by itself. Techline is closed for the day ( its past 6pm), I want to call in because the parts that are needed are not available to order. The unit is beyond repair."
We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX00
Near Charlotte, NC 28211
Robert A.
Job Details: 06/28/2023
Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found there to be plenty of ice in the ice bin. I removed the IM and found a small amount of ice in the fill tube. I removed the ice and tested the IM for the cx. The ice bin is a solid block of ice at the bottom from the fill tube leaking water. Im ordering the water valve to resolve the leak.; ordrng 1 W11233375 (Water valve)
We serviced a
MAGIC CHEF REFRIGERATOR
Model HVDR1040B
Near Enfield, CT 06082
Gary V.
Job Details: 06/28/2023
"Arrived and attempted to replace fan motor, but part is not wired properly to adapt to existing set up, terminal in wrong receptacle, part number is correct and magic chef sent image to customer of exact same part number. Spoke with Brian and will issue a refund. Customer will call office. Then customer going to call manufacturer about issue."
We serviced a
GE REFRIGERATOR
Model CSHS5UGXCSS
Near Longmeadow, MA 01106
Roger R.
Job Details: 06/28/2023
Found customer had not fully inserted the water filter into the housing. This caused the unit to not fill the ice maker properly. No parts needed and water line for dispenser is still broken.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Enfield, CT 06082
Gary V.
Job Details: 06/28/2023
"Inspected and found ice maker stuck mid cycled and broken, replaced ice maker and new ice maker defective, sending part back for credit and ordering another ice maker. will submit And call for return date.; rqstng P&A on 1 Wpw10300024 (Ice maker), states that autho needed"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Pineville, NC 28134
Jeff L.
Job Details: 06/28/2023
"Found porcelain of upper oven chipped and not repairable unit was installed the last week of may. I called technical support and spoke with Austin with SR#7736741343Spoke with Lanie whirlpool care and she is sending it over to replacement dept. I told her we cannot repair chipped porcelain This unit is unrepairable needs to be changed out. All operations are normal, however, the customer isnt happy with the cosmetic damage she wants it replaced(Call complete)"
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near Southington, CT 06479
Jimmy R.
Job Details: 06/28/2023
"Checked over machine and and found when unit would go to into a spin unit would pull clothes to front and start banging, found unit not level and tipped forward causing tub to hit cabinet, adjusted legs to level tub ran unit with clothes and found unit now spinning properly. Adjusted drain hose so it did not hit back of cabinet gave customer Ed on noises unit will make and what is normal, all operations now working to specs"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Charlotte, NC 28206
Robert A.
Job Details: 06/28/2023
I installed the ordered part and tested the unit for the cx by turning it on. There are no water lines hooked up at the moment. The unit turn d on fine with no issues.
We serviced a
JENN-AIR REFRIGERATOR
Model JUDFP242HX11
Near Charlotte, NC 28205
Robert A.
Job Details: 06/28/2023
"Cx complaint that the unit is rattling loud while the unit runs. I inspected the unit to confirm the complaint. The unit is cooling fine. The fan is not making noise at the moment. The cx has a video of the noise, its the evap fan hitting ice. There is heavy ice on the evap. The evap fan is working fine, the unit is having trouble defrosting. Im ordering a new control and temp sensor to resolve the issue. Ill remove any remaining ice from the cap cover on the return visit.; ordrng 1 W11359415 (Temp sensor) and 1 W11604678 (Control assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near West Hartford, CT 06119
Ruben C.
Job Details: 06/28/2023
Replaced ice chute door tested operation normal advised cust to observe for condensation
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS00
Near Charlotte, NC 28269
Robert A.
Job Details: 06/28/2023
"Cx complaint that the units lights are not working. I inspected the unit to confirm the complaint. I found the door switches are working fine, they have good continuity. The cx has some replacement bulbs in now. I think the replacement bulbs are not compatible. I recommended he get some bulbs designed for the manufacturer. This is the second unit of two so the service fee was paid for.; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH"
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Windsor Locks, CT 06096
Gary V.
Job Details: 06/28/2023
"Inspected and found lid lock strike broken, replaced and cycled, tested fine.; used 1 W11457841 (STRIKE) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Agawam, MA 01030
Mike K.
Job Details: 06/28/2023
"Cs says unit intermittently turns fan and light on/off.Could not replicate.Went into diagnostics and hi lo light and fan working fine, light and fan button operating fine.Total hinge above cooktop 32.5,16.5 clearance.Contacted techline to document.Sr#7736740139Quoted for main control/labor denied. Trip covered by authorization."
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrt311Fzdw01
Near Westfield, MA 01085
Mike K.
Job Details: 06/28/2023
"Unit was leaking into fridge, found sheet of ice in freezer and frozen drain tray. Steamed clear drain and draining fine.Sd had froze, so had office do payment of $199 ref 503767290"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Lincolnton, NC 28092
Ryan S.
Job Details: 06/28/2023
"Customer complained unit just kept filling and draining. Upon arrival ran water and found cold and hot were backwards. Arranged hoses to proper valves. Found overfill error. Took off pressure hose and no holes in hose or obstructions in hose. And hose is properly connected to board and tub with no obstructions in tub. Ran service mode and all functions working properly. Valves are cutting off when not energized. Drain pump is working and unit can drain without drain pipe overfilling. Ran unit in quick wash to test pressure transducer , found control board needs replaced because of faulty pressure transducer. Ordering control board. Informed customer office will call when part comes in. ; ordrng 1 W11626074 (Control board)"
We serviced a
KENMORE FREEZER
Model 253.2871281
Near Wilbraham, MA 01095
Roger R.
Job Details: 06/28/2023
Found unit has a bad door seal and need to be replaced. Quoted 169.99 plus $239 for labor. Cust will call if desired. Balance due would be $270.61 if called within 7 days.
We serviced a
WHIRLPOOL WASHER
Model MTW5807TQ0
Near Wilbraham, MA 01095
Roger R.
Job Details: 06/28/2023
Found left side lid hinge slightly bent and not striking lid lock properly. This was causing intermittent wash and spin actions. Adjusted hinge for more positive contact with lid safety. All checks okay.
We serviced a
GE REFRIGERATOR
Model GSC22KGRCBB
Near West Springfield, MA 01089
Mike K.
Job Details: 06/28/2023
"Replaced Evap,fan and unit was in defrost, reassembled icemaker, dispenser motor and venting, unit came out of defrost and verified Evap fan is blowing.Per office there was no additional charge for fan as it was an incorrect part."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM00
Near Windsor, CT 06095
Gary V.
Job Details: 06/28/2023
"Inspected and found frost and ice built up in freezer, cleared frost out and adjusted door. Tested fine."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Iron Station, NC 28080
Mark C.
Job Details: 06/28/2023
Unit will not go into cycle due to a faulty capacitor. Replaced capacitor ran a rinse spin. Unit is fully operational.; used 1 W11395618 (Capacitor.) from stock
We serviced a
WHIRLPOOL DRYER
Model WED6120HW2
Near Charlotte, NC 28277
Jeff L.
Job Details: 06/28/2023
Found heater shorted out needs to be replaced part # WP3387747 replaced heater checked all components of dryer operating normally ran dryer unit ran and checked ok(Call complete; used 1 WP3387747 (Heater) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Matthews, NC 28105
Vincent O.
Job Details: 06/28/2023
"Installed new motor, shield, and shield screws. Ran calibration. Unit functions as it should."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Waxhaw, NC 28173
Jeff L.
Job Details: 06/28/2023
"Found where the drain line was left loose I had pushed it up in the hole from cabinet to dishwasher and it fell and apparently there was water still in the line it covered bottom of sink cabinet partially and she said some ran out in floor which I never seen. All water is out of tub, all water is out of drain line, supply line is connected to water valve on dishwasher no leaks there.. this unit is completely dry and the water damage will dry out in my opinion not enough water to warp floor or sink cabinet floor. When it dries it will be just fine. Customer is having new dishwasher installed tomorrow.(Call complete)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Charlotte, NC 28210
Jeff L.
Job Details: 06/28/2023
"Customer had manually defrosted down the refrigerator and was working fine at time of visit. However, some kinda surge went thru and burnt the defrost relay on board and shorted heater out. Im replacing all 3 components to defrost and making this a good repair.; ordrng 1 W11566851 (Main pcb) and 1 W11399989 (Heat probe) and 1 W11650660 (Heater and fan assembly)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Lincolnton, NC 28092
Ryan S.
Job Details: 06/28/2023
"Came to install parts ordered by previous tech. Installed gearcase, agitator and Washplate, and cam and screw. Reassembled unit and ran calibration and tested all functions in service mode. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11454372 GEARCASE"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH54521JZ00
Near Belmont, NC 28012
Ryan S.
Job Details: 06/28/2023
"Customer said u it shorted out and wouldnt start. Also light burnt out. Upon arrival found bad control. Replaced control and found breaker was flipped also. Board shorted and kicked breaker. Unit now working properly. Informed customer she would have to pay for bulb, customer wanted to buy her own bulbs. Verified proper operation."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Newington, CT 06111
Martino S.
Job Details: 06/28/2023
"Tested unit display F2E2, replace clutch and ran diagnostic and unit check working to specs.; dspstn on spec-tagged invntry: 1 W10754448 CLUTCH"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Belmont, NC 28012
Ryan S.
Job Details: 06/28/2023
Customer complained unit not washing and no noise after fill. Upon arrival ran unit and unit filled with water and stopped. Found voltage to sump but sump not energizing. Replaced sump assembly from ts. Reassembled and ran unit and sump now energizing and running properly. Verified proper operation. Unit is out of warranty but has a parts and labor authorization. ; used 1 W11025157 (MOTOR/SUMP) from stock
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Gastonia, NC 28054
Ryan S.
Job Details: 06/28/2023
"Customer complained unit not powering on, upon arrival found lid locked and unit wont respond with no power. Checked incoming power and unit has 120v. Let customer get clothes out of washer by removing top lid section. Too. Picture of model serial as best I could since lid lock is locked closed. Will get better picture on return. Ordering UI and control has already been ordering by pre id but hasnt arrived yet. Informed customer office will. All when parts come in to schedule return call. ; rqstng P&A on 1 W11478526 (Ui), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT771RWYW01
Near Charlotte, NC 28210
Jeff L.
Job Details: 06/28/2023
Good number 704-576-3694I found the evaporator fan motor not running when it kicked out of defrost and I flipped the freezer door switch and the fan starting working. The unit has a good frost pattern and condenser line is good and hot. The icemaker is still producing ice some of the things in the freezer were frozen the ice cream was not. The freezer door gasket has a tear in the lower left corner. When inspecting compressor I found bugs (see picture) we cannot move forward with any repairs. At this time unit is running and checked okSpoke with Andrew at Wpl tech supportSR#7736736975(Call complete)
We serviced a
JENN-AIR RANGE
Model JDS9860CDB00
Near Charlton, MA 01507
Chris B.
Job Details: 06/28/2023
Complaint that the right front burner is not igniting. Found igniter wire broken off and rusted out. Replace tip with with new terminal spade cleaned all rust and burner fired right up. Unit working normal.
We serviced a
JENN-AIR MICROWAVE
Model JMW2430LM02
Near Shrewsbury, MA 01545
Angel R.
Job Details: 06/28/2023
W11493384 service pointer calls for customer to close the door to specs. Explained to him once again how he should be opening and closing door. He Says he should be able to close the door however he wants. He is aware there is nothing else that can be done as functionally the unit is working as it was designed.
We serviced a
WHIRLPOOL OVEN
Model MER6872BAQ
Near Worcester, MA 01606
Angel R.
Job Details: 06/28/2023
"Installed element, tested ok."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Rock Hill, SC 29730
Mitch H.
Job Details: 06/28/2023
"Checked and found wall switch to dishwasher was off. Turned switch on, tested dishwasher. Started cycle, filled and started properly. Cancelled cycle, drained correctly. Ran diagnostics cycle, completed with no errors or issues. Operating as designed."
We serviced a
MAYTAG WASHER
Model MHW8630HW3
Near Fort Mill, SC 29707
Mitch H.
Job Details: 06/28/2023
"Replaced dispenser assembly, reconnected all hoses. Tested washer and checked for leaks. None found. Washer operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRR56X18FW02
Near Fort Mill, SC 29715
Mitch H.
Job Details: 06/28/2023
Checked and found door gasket deformed and not sealing. All other components operating properly. Requesting P&A for door gasket ; rqstng P&A on 1 W10856583 (Door gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Fort Mill, SC 29708
Mitch H.
Job Details: 06/28/2023
"Inspected and found new door has a hole in the gasket and not fully under liner at bottom. Other shelf also has damage. Installed other parts. Reordering door and shelf.; ordrng 1 W11130200 (Shelf) and 1 W11561286 (Freezer door), dspstn on spec-tagged invntry: 1 WP2315549 EVAP MOTOR"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ1
Near Charlotte, NC 28269
Robert A.
Job Details: 06/28/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK SP W11245251
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Charlotte, NC 28216
Robert A.
Job Details: 06/28/2023
"Cx complaint that the unit is still not cooling well in the FC. I inspected the unit to confirm the complaint. I found the rails have a hard time closing. The light switch is stuck as well. I cycled the IM and it completed the cycle and filled with water. The temp was set to 6 degrees, I changed it to 0. The high FC temp coupled with the door not sealing is causing the cooling issue. I called techline to document the issue. Im ordering the parts for the return visit.Sr7736733978; ordrng 2 WP13055901 (Slide rail)s and 1 W11396033 (Light switch)"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS05
Near Denver, NC 28037
Mark C.
Job Details: 06/28/2023
Upon arrival unit is not powered on. Opened oven door unit activates. Found unit is in energy saver mode. Turned off energy saver unit is fully operational.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Huntersville, NC 28078
Mark C.
Job Details: 06/28/2023
Washer is leaking from a loose hose connection to the drain pump. Secured connection. Unit is still leaking. Found the stand pipe to be overflowing. Instructed customer to contact a plumber to clear the blockage.
We serviced a
WHIRLPOOL WALL OVEN
Model WOD51EC0HS20
Near Davidson, NC 28036
Mark C.
Job Details: 06/28/2023
"Unit is showing an f8e1 lower fan speed error, unit is also showing an f6e4 user interface to appliance manager miss match error. When in service diagnostics component activation placing the lower fan on high or low the fan is operational. Indicating a miscommunication between the control and the tachometer on the blower motor.; ordrng 2 W11598119 (Blower)s and 1 W11261167 (Control) and 1 W11600355 (Panel)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Huntersville, NC 28078
Mark C.
Job Details: 06/28/2023
"Units handle has detached one the right side causing the the handle to swing down and break out the Front glass. Removed hand to prevent the handle from breaking the inner glass, secured other trim to the door liner to prevent any injuries from the trim sticking out. Contacted tech line to see if anything can be done for the customer, spoke with Chris, tech line states customer would need to contact customer care to see if theres any factory support for the door. Documented the problem sr#7736736146. Quoted 540.54; ordrng 1 W11051158 (Door)"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Huntersville, NC 28078
Mark C.
Job Details: 06/28/2023
Customer states unit completely died one day they unplugged the unit and plugged it back in and the unit was operating properly from that point. Upon inspection found a loose sober on the control.; ordrng 1 W11618917 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ0B
Near Mooresville, NC 28115
Mark C.
Job Details: 06/28/2023
Unit is not going into harvest due to a faulty temperature sensor on the ice maker. Replaced ice maker unit is fully operational.; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FW2
Near Windsor, CT 06095
Gary V.
Job Details: 06/28/2023
"Inspected and found f2e1 key pad fault, unit needs main acu, will submit estimate and call for return date.; rqstng P&A on 1 W10894098 (Ui panel)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Suffield, CT 06093
Gary V.
Job Details: 06/28/2023
"Inspected and found f8e4 fault for leak. Found water in flood tray, cleared out and reset controls. Ran unit and found soap suds in unit, flushed out suds and tested fine. No other problems found at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model EV200NZBQ00
Near Suffield, CT 06093
Gary V.
Job Details: 06/28/2023
"Inspected and found drain tube frozen over, cleared ice out and cycled, tested fine."
We serviced a
WHIRLPOOL WASHER
Model MVW6230HC
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 06/28/2023
Panel keeps saying select cycle l. Replaced and tested all checks ok.
We serviced a
WHIRLPOOL DRYER
Model MED7230HW
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 06/28/2023
"Found terminal block melted and power cord burnt. Replaced power cord and terminal block all checks ok. ; used 1 279320 (TERMINAL BLOCK), and 1 PT600L (CORD-POWER 6' 4 WIRE) from stock"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Meriden, CT 06451
Jimmy R.
Job Details: 06/28/2023
"Tested unit and found machine would start a wash cycle but never sense just buzz and tub not moving, checked capacitor and found leaking due to hole in it this caused no power to motor and no agitation. Replaced faulty capacitor and ran unit thew a wash and spin cycle, all operations now working to specs ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Meriden, CT 06450
Jimmy R.
Job Details: 06/28/2023
"Installed console assembly and turned unit on to register cntrls unplugged and replaced main cntrl, ran unit and machine is now excepting selections and heating as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrs325sdhz08
Near Holyoke, MA 01040
Mike K.
Job Details: 06/28/2023
"Unit under 1yr wp warranty, took photo of reciept.Unit not cooling, verified fans and compressor running. Evap cover covered in frost, cleared and removed, evape clogged with frost, Put unit into diagnostics, sensors pass, damper verified functioning, not defrosting.Loose connector to heater, lead pulled out of harness"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Cheshire, CT 06410
Jimmy R.
Job Details: 06/28/2023
"Tested unit and found fridge section not cooling checked evaporator and found cover frozen over causing no air circulation, placed unit into step 38 of diagnostics for a defrost cycle and found thermistor faulty, replaced thermistor and melted all ice unit is now defrosting and operating to specs ; used 1 W10316760 (THERMISTOR) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Cheshire, CT 06410
Jimmy R.
Job Details: 06/28/2023
"Ran machine due to washer making noise wile agitating and spinning found noise coming from front of panel squeaking very loud over and over wile unit tumbles. Checked front panel and found unit rubbing causing noises, added some foam tape to stop noise in between front panel and cabinet ran machine threw a wash and spin cycle with clothes and all operations are now working to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Cheshire, CT 06410
Jimmy R.
Job Details: 06/28/2023
"Installed all new parts and placed unit into a diagnostics cycle to checked ice maker, ran fill and unit is now filling checked ice maker cycle and all operations now working to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Prospect, CT 06712
Jimmy R.
Job Details: 06/28/2023
"Installed new water valve and cycled ice maker, found unit now filling with water and all operations working to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Waterbury, CT 06706
Jimmy R.
Job Details: 06/28/2023
"Tested unit and found fridge section not cooling properly found fridge full of moisture, checked door gaskets and found right door gasket not sealing on bottom allowing warm air to get in and build moisture. Heated gasket to creat a proper seal cleaned up water and turned on heater in mullion strip, advised customer there will be some moisture due to muggy air and no ac in house this is normal operation."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Coventry, CT 06238
Amanda R.
Job Details: 06/28/2023
"When going to start cycle customer hit power button it powered on and then hit deep clean and Ui went black getting power to control and Ui console shorted quoted for new console ; (created new UIS, deleted prior attachment to UisID 207075)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Coventry, CT 06238
Amanda R.
Job Details: 06/28/2023
Ff section cooling normally not making ice or freezing certain things ice coming through the freezer evaporator cover the freezer evaporator fan making loud noise because hitting ice build up not defrosting correctly quoted for control and freezer evaporator thermistor customer states she has an extended warranty explained it needs to be dispatched through the extended warranty
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Chaplin, CT 06235
Amanda R.
Job Details: 06/28/2023
Fae4 diverter error unit wont start fills then throws error needs new sump assembly ; ordrng 1 W11299377 (Sump)