Service History 177

We serviced a

AMANA DISHWASHER

Model ADB1400AMS1

Near Fort Mill, South Carolina 29708

Brandon

Job Details: 03/31/2025

Complaint dispenser is not able to close. On arrival I installed dispenser and tested unit. Unit tested fine. No other issues found

We serviced a

MAYTAG REFRIGERATOR FDB

Model MFX2676FRZ00

Near Charlotte, North Carolina 28278

Brandon

Job Details: 03/31/2025

Sr#7741252461Complaint unit is not making ice. Found on arrival that wire in cabinet is broken. Called Techline to condemn.

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRX735SDHZ03

Near Oxford, Massachusetts 01540

Glenn

Job Details: 03/31/2025

"Installed LED but I forgot to order the door seals on last visit. Plz order parts ; ordrng 2 W10830274 (Door gaskets)s, dspstn on spec-tagged invntry: 1 W11683243 LED KIT WHITE (12 LEDS)"

We serviced a

MAYTAG WASHER FL

Model MHW5500FW0

Near Shrewsbury, Massachusetts 01545

Glenn

Job Details: 03/31/2025

Found suds error code causing the door to remain locked customer instruction on soap usage tested all ok

We serviced a

GE WASHER FL

Model GUD27ESSM1WW

Near Shrewsbury, Massachusetts 01545

Glenn

Job Details: 03/31/2025

Found lid lock failure and reed switch not closing and dryer door handle broken. Order parts ; ordrng 1 WH44X10288 (Lid lock) and 1 WH01X10626 (Magnet) and 1 WE01X30378 (Handle)

We serviced a

MAYTAG WASHER TL

Model MVWC500VW0

Near Worcester, Massachusetts 01605

Glenn

Job Details: 03/31/2025

Found washer fill valve will not close even when washer is unplugged. Replaced valve tested all ok no leaks

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Worcester, Massachusetts 01603

Glenn

Job Details: 03/31/2025

Installed outer tub tested all ok no leaks and ran service diagnostics cycle job complete

We serviced a

GENERAL ELECTRIC REFRIGERATOR FDB

Model PVD28BYNCFS

Near Kings Mountain, North Carolina 28086

Ryan S.

Job Details: 03/31/2025

"Installed refrigerator fan defrosted ice buildup on evaporator , ice buildup was just in certain spots. Reassembled unit and all fans now run in with no noise. Verified proper operation."

We serviced a

WHIRLPOOL WASHER TL

Model WTW5057LW1

Near Clover, South Carolina 29710

Mitch H.

Job Details: 03/31/2025

Tested and ran diagnostics. Found F0E2 oversuds errors. Found that customer was using too much detergent. Instructed customer on washer and detergent usage. Ordering control. Checked part availability and scheduled return for 4/4 PM ; ordrng 1 W11742939 (Control)

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRFF507HPS01

Near Clover, South Carolina 29710

Mitch H.

Job Details: 03/31/2025

"Checked and found compressor oil in bottom of compressor compartment. Using UV light found suction tube leaking at accumulator. Will need compressor and suction tube. Compressor, tubing and labor covered under sealed system warranty. Ordering compressor and suction tube. Advised customer that office will call to schedule when parts arrive.; ordrng 1 WPW10463542 (Suction tube) and 1 WPW10466675 (Compressor kit) and 1 2Xtime (2X time)"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Southbridge, Massachusetts 01550

Chris B.

Job Details: 03/31/2025

Replaced part and ran a timed cycle and ran down to cooldown and all working normal

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRFF507HBS03

Near Chicopee, Massachusetts 01020

Jorden

Job Details: 03/31/2025

"Arrived and contacted tech support again, went through diagnostic test modes taking temp readings and checking operations. SR # listed below was given in determination this unit has been deemed non-repairable out of warranty. Provided customer the SR # and advised they reach out to their contractor service. SR #7740910462"

We serviced a

FRIGIDAIRE RANGE

Model LFGF3053QFB

Near Chicopee, Massachusetts 01020

Jorden

Job Details: 03/31/2025

Arrived and could not get any burners to light. Cleared ignition holes in the burner heads and immediately each one lit without any issue. Showed customer how to clean burner holes.

We serviced a

WHIRLPOOL RANGE

Model WFES5030RZ0

Near Ludlow, Massachusetts 01056

Jorden

Job Details: 03/31/2025

"Arrived and found metal flakes/shavings coming off the trim piece, contacted tech support and they deemed trim to be replaced. SR # listed below. Ordering trim. SR #77401250808; ordrng 1 W11730060 (Trim)"

We serviced a

AMANA RANGE

Model AER5830VAW0

Near Palmer, Massachusetts 01069

Jorden

Job Details: 03/31/2025

"Arrived and found unit fully functional, intermittent F0E2 (stuck key) error code occurs. Unit needs new control. Customer opted out of repair."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRX735SDHZ03

Near Charlton, Massachusetts 01507

Chris B.

Job Details: 03/31/2025

Complaint that the lighting on the refrigerator is dimmed. Found bad led module. Will order parts for a return visit.; ordrng 1 W11527432 (LED Light Module)

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRX986SIHZ00

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 03/31/2025

Complaint bring you ice bin already broken. Auger arms bent almost immediately a second crushed ice was activated. Advised customer to contact manufacturer for return or concession on ice bins. Second bin customers had that has broken. Ice is of normal size and quality. Also found fill tube was frozen over this time. Unlike last time customer declinedhaving fill tube defrosted and us ordering bin. Bin ticket saved last ticket.

We serviced a

WHIRLPOOL DRYER

Model wed4950hw0

Near Monroe, North Carolina 28112

Jonathan J.

Job Details: 03/31/2025

Complaint customer reciting that it will take 2 to 3 cycles to dry clothes. Checked outside ventilation system its been clogged up with lint. Ran a cycle test to make sure its proper heating. Everything checks out normally operation. Unit has a great airflow coming from the back of the unit.

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRS315SDHZ08

Near Springfield, Massachusetts 01119

Jorden

Job Details: 03/31/2025

Arrived and at the door the customer claimed someone already came by and fixed it. Could not verify model/serial.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WUR50X24HZ03

Near Avon, Connecticut 06001

Mike K.

Job Details: 03/31/2025

"Unit is under 1yr wp warranty per manufacture date on serial/mod tag. Manufactured 5/24.New install/new basement kitchen build. Unit not cooling. Found display shows by 88 on arrival and not responding, not running. Pulled unit out and unplugged for a minute, plugged it n and now display showing by set temp and responsive. Not running Ning. Several minutes later unit kicked on and let run for 14 minutes. Compressor/ fans running and unit cooling"

We serviced a

WHIRLPOOL WASHER TL

Model WTW4957PW0

Near Enfield, Connecticut 06082

Gary V.

Job Details: 03/31/2025

"Inspected and found pressure system fault and drain pump running, attempted to clear fault and enter diagnostics and unit wont go into diagnostics, internal defect in main acu, will submit estimate and call for return date.; rqstng P&A on 1 W11608056 (Main acu)"

We serviced a

WHIRLPOOL WASHER

Model wfw5605mw0

Near Enfield, Connecticut 06082

Gary V.

Job Details: 03/31/2025

"Inspected and found drain hose crushed and leaking from original install and also fell out of standpipe, will order part and return.; ordrng 1 W11551765 (Drain hose)"

We serviced a

WHIRLPOOL WASHER TL

Model WTW4855HW3

Near Suffield, Connecticut 06078

Gary V.

Job Details: 03/31/2025

"Alt # 413-426-8504. Inspected and found unit faulting on pressure system fault (f3e1) and drain pump wont stop running. Spoke with safety and unit is covered under scode, will call for return date.; ordrng 1 W11607637 (Main acu)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near North Brookfield, Massachusetts 01535

Chris B.

Job Details: 03/31/2025

Replaced wash pump and unit running normal. Mentioned to the customer to have the water line replaced due to a small leak. Customer will have it fixed.

We serviced a

BOSCH DISHWASHER

Model SHE43RL5UC64

Near Sharon, Massachusetts 02067

Aimee

Job Details: 03/31/2025

Found the spray arms clogged and the trap need to be cleaned .Clean and used white vinegar Found the middle spray arms clogged isnt movingMiddle isnt workingNeeds wash pumpCust buying new

We serviced a

LG REFRIGERATOR FDB

Model LFCS22520S/00

Near Norfolk, Massachusetts 02056

Aimee

Job Details: 03/31/2025

"Found leaking from line to ice maker , comes one pieceValve and water line to icemaker maker; ordrng 1 AJU73753101 (Valve assy complete)"

We serviced a

SAMSUNG REFRIGERATOR FDB

Model RF27T5241SG/AA

Near Woonsocket, Rhode Island 02895

Aimee

Job Details: 03/31/2025

"Found the fan in freezer not working , frost on evap; rqstng P&A on 1 DA97-21002A (Evap fan complete)"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRB322DMBM00

Near Bellingham, Massachusetts 02019

Aimee

Job Details: 03/31/2025

"Found the icemaker leaking, replaced and filled with water ; used 1 W10884390 (Icemaker) from stock"

We serviced a

GE WAHER TL

Model GTW500ASN4WS

Near Suffield, Connecticut 06093

Gary V.

Job Details: 03/31/2025

Inspected and found no functional problems with the washer. Customer most likely has been having off-balance loads due to washing odd things and small loads.. informed customer to do larger loads and at add towels if need be to help counterbalance any off-balance problems. all functions test normal at this time.

We serviced a

KITCHENAID RANGE

Model KSEG700ESS7

Near Windsor, Connecticut 06095

Mike K.

Job Details: 03/31/2025

"Unit is less then a year old and has a contract. Complaint is for a scratch on the console and for discoloration of the top. Took photos and called office. Top looks to be separating internally, marks are not on surface. Randy at office said to proceed and replace parts. Installed top and console tested all functions working. Advised to put down several layers of cook top cleaning before using"

We serviced a

JENN-AIR COOKTOP

Model JGC3536GS

Near Washington, Connecticut 06793

Jimmy R.

Job Details: 03/31/2025

Checked over unit and found front of cooktop bent upward causing it to not sit flat on counter checked and found from factory unit had a bow in middle cook top needs to be replaced. Will order and return advised customer we would call when in due to special order ; ordrng 1 W11043522 (Top main)

We serviced a

SAMSUNG DRYER

Model DVE50A8600E

Near Attleboro, Massachusetts 02703

Aimee

Job Details: 03/31/2025

Found needs a tune up wheels thumping and its not hot warm Found wire in heater broken and re arched Needs new heater complete; rqstng P&A on 1 Desamkit (Tune up kit) and 1 DC93-00154A (Heater)

We serviced a

SAMSUNG WASHER FL

Model WF50A8600AE

Near Attleboro, Massachusetts 02703

Aimee

Job Details: 03/31/2025

Cust complaint bouncing and not spinning all the way.Cust has on a Cust pedestal thigh highTook off boot ring found the cement blocks not broken .Ran a high speed spin Cust over loading washer Causing the washer to walk. Advised customer to load 3/4 of the way.No error codes and running as intended

We serviced a

WHIRLPOOL WASHER TL

Model WTW4816FW3

Near Worcester, Massachusetts 01609

Chris B.

Job Details: 03/31/2025

"Replaced control and ran a diagnostic, calibration and quick cycle and unit running and filling normal."

We serviced a

KITCHENAID RANGE

Model KSGG700ESS7

Near Charlotte, North Carolina 28278

Caleb

Job Details: 03/31/2025

Replaced cooktop.

We serviced a

MAYTAG WASHER TL

Model MVW7230HC1

Near Huntersville, North Carolina 28078

Johnny

Job Details: 03/31/2025

Cx stated condensation occurs on control panel when using hot or warm water setting. Tech-Line suggests cx lower hot water temperature at hot water heater.Sr7741253179Unit working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Clover, South Carolina 29710

Mitch H.

Job Details: 03/31/2025

"Removed evaporator cover. Melted ice from evaporator. Removed and replaced evaporator fan motor and defrost heater. Reassembled. Pulled refrigerator out, removed and replaced main control. Plugged back in. All components operating properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF341PAPB2

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 03/31/2025

"Complaint customer stating that it will not wash dishes. Checked for error codes and its giving. F4 e3 f7 e1, during diagnostics. Motor failure. Soap is not dissolving and remains on the bottom of the tub. Ordering wash motor.; ordrng 1 W11613479 (MOTOR/SUMP)"

We serviced a

MAYTAG WASHER TL

Model MVW4505MW2

Near Oxford, Massachusetts 01540

Glenn

Job Details: 03/31/2025

Found out of balance error test3d washer operation all tested ok customer instruction on loading and soap usage all ok

We serviced a

WHIRLPOOL WASHER TL

Model WTW5057LW0

Near Meriden, Connecticut 06450

Andre

Job Details: 03/31/2025

Ck unit upon arrival and found F7F1 error code tachometer missing. Install actuator from truck stock and calibrate unit. Ran quick wash and unit now operating to manufacturers specs ; used 1 W10913953 (Actuator) from stock

We serviced a

AMANA DRYER

Model NED5800HW1

Near Grafton, Massachusetts 01560

Glenn

Job Details: 03/31/2025

Found open dryer element replaced element tested all ok ; used 1 WP3387747 (ELEMENT) from stock

We serviced a

GE REFRIGERATOR

Model P F S S 5 R K Z A S

Near Salisbury, North Carolina 28147

Johnny

Job Details: 03/31/2025

Burnt out relay on control causing unit to behave erratically. Quoted cx. Collected trip fee.

We serviced a

ELECTROLUX DRYER

Model EFMG517SIWO

Near East Longmeadow, Massachusetts 01028

Gary V.

Job Details: 03/31/2025

"Inspected and found idler pulley lubricant dried out, relubricated and cycled, tested fine."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model KRMF706ESS95

Near Meriden, Connecticut 06450

Andre

Job Details: 03/31/2025

Ck unit upon arrival per customer unit has been shutting down on its own and when pull unit out unit would come back on. Check outlet and found 121VAC between neutral and line voltage and only 7VAC between ground and Line voltage. Customer will correct issue with electrical

We serviced a

AMANA DRYER

Model NED4655EW1

Near Torrington, Connecticut 06790

Andre

Job Details: 03/31/2025

"Ck unit upon arrival found unit jump starting check voltage and all voltage checks good, install start button and inform customer to push all the way down to start unit. Operating unit multiple time before departure in front customer and unit operating to specs ; dspstn on spec-tagged invntry: 1 W10857612 TIMER"

We serviced a

MAYTAG REFRIGERATOR FDB

Model MFI2570FEZ12

Near Torrington, Connecticut 06790

Andre

Job Details: 03/31/2025

Ck unit upon arrival and found unit has seal system issue tap system and unit has full charge no leaks all copper lines no aluminum order parts to complete repair 2time on return visit ; ordrng 1 W11547313 (Compressor) and 1 W11506635 (Coupler) and 1 W11109499 (Drier) and 1 2time (2Tim)

We serviced a

WHIRLPOOL WASHER TL

Model WTW5010LW0

Near Charlotte, North Carolina 28213

Johnny

Job Details: 03/29/2025

"Cx stated unit not working. Had a f9e1 drain error code, discovered broken drain pump wire. Replaced harness. Ran service cycle, working as designed.; used 1 W11643701 (HARNESS LOWER) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS315SDHZ08

Near Charlotte, North Carolina 28216

Johnny

Job Details: 03/29/2025

"Cx stated unit was not freezing, could not confirm complaint. Unit was making ice and full frost pattern on evaporator. However I did observe a clogged drain tube, cleared drain, unit working as designed."

We serviced a

MAYTAG WASHER TL

Model MVWX655DW1

Near Charlotte, North Carolina 28216

Johnny

Job Details: 03/29/2025

"Installed new Parts, ran calibration cycle. Ran service cycle, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Huntersville, North Carolina 28078

Johnny

Job Details: 03/29/2025

"Attempted to put unit into service mode. Unit would not go into service mode, ordering necessary parts for repair. ; ordrng 1 W11637581 (Control board) and 1 W11613479 (Sump assy)"

We serviced a

AMANA DRYER

Model NED4500VQ2

Near Rock Hill, South Carolina 29730

Brandon

Job Details: 03/27/2025

House is infested and hazardous to work in. Please do not send me back here.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW06

Near Mooresville, North Carolina 28115

Johnny

Job Details: 03/27/2025

"Installed new part, pressurized with nirtrogen no leaks, charged with 45g of r600. ; used 1 R600A (R600A 14.8 OZ) from stock"

We serviced a

SAMSUNG WAHSER FL

Model WV55M9600AV/A5

Near Somers, Connecticut 06071

Chris B.

Job Details: 03/27/2025

Complaint that the washer is not cycling properly. Found problem with the drainage and boot. Quoted for parts and labor. Customer will think about replacing before any repairs.collected Trip Fee. Customer has 7 days to waive trip fee into labor.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKB3

Near Grafton, Massachusetts 01560

Glenn

Job Details: 03/27/2025

"Complaint no drying and intermittent leak. Tested found vent error code, heater circuit is good but doesnt dry during cycle. Instructed customer on loading intermittent leak is caused by object pushing on the inner door. Order part control. ; ordrng 1 W11660283 (Control) and 1 W11545290 (Cover vent) and 1 W11649995 (Vent)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ3

Near Charlotte, North Carolina 28278

Clinton

Job Details: 03/27/2025

Found water drain line kinked. Removed kink during repair customer mentioned the heater was burnt it burnt white replaced heater from truck stock unit now drain washing and heating properly ; used 1 W11537778 (HEATER W/NUTS) from stock

We serviced a

AMANA WASHER TL

Model NTW4519JW2

Near Shrewsbury, Massachusetts 01545

Glenn

Job Details: 03/27/2025

"Found lid lock error code again. Found lid lock broken in half when I tried to remove it, the strike is fine. ( the lid lock from truck stock was in a ziplock bag in my truck stock ) I believe it was likely broken already ?? Installed part calibrated washer then tested in drain and spin all tested ok ; used 1 W11307244 (DOOR LOCK) from stock"

We serviced a

GE REFRIGERATOR

Model GTS18DCPWRBB

Near Shrewsbury, Massachusetts 01545

Glenn

Job Details: 03/27/2025

Found freezer drain clogged causing a leak into the fresh food section. Steamed the freezer drain cleared ice all tested ok

We serviced a

MAYTAG WASHER FL

Model MHW5500FW0

Near Holden, Massachusetts 01520

Glenn

Job Details: 03/27/2025

Customer had washer dryer pulled out so that I can work on it found debris clogging the filter housing causing no drain. Removed debris tested in drain and spin. All tested OK no leaks from pump.

We serviced a

WHIRLPOOL REFRIGERATOR BO

Model WRB322DMBW00

Near Enfield, Connecticut 06082

Mike K.

Job Details: 03/27/2025

"Replaced evaporator fan motor and damper motor, verified fan and damper operation.Realized Damper was not paid for, offered to remove damper or could leave in for part cost. (Original damper was not running smoothly)Cs agreed to pay for damper and collected via cc; dspstn on spec-tagged invntry: 1 WPW10594330 DAMPER CNTRL"

We serviced a

MAYTAG WASHER

Model MVWB765FC3

Near Hampden, Massachusetts 01036

Chris B.

Job Details: 03/27/2025

Replaced all parts and ran three diagnostic cycles and all working normal. No leaks detected.

We serviced a

WHIRLPOOL WASHER TL

Model WTW4816FW3

Near Springfield, Massachusetts 01128

Chris B.

Job Details: 03/27/2025

"Replaced control and washer working normal. Ran calibration,diagnostic and a quick cycle and all working normal."

We serviced a

MAYTAG WASHER TL

Model MVWX655DW1

Near Enfield, Connecticut 06082

Mike K.

Job Details: 03/27/2025

"Unit was tipped forward with water lines and drain disconnected on arrival, complaint of not spinning out. Cs had snaked drain thinking it was clogged. Reconnected water/drain hoses and tested, unit leaking, cs had disconnected drain pump and hose from tub under unit. Reconnected hose. Gear case assy leaking oil. F0e5, f7e7, f0e2, f7e5 errors in history, lower components all sprayed in oil Drain worked in component testing, water valves working. Ordering gear case assy, Washplate/screw, actuator, cam and belt.; ordrng 1 W11454734 (Gear case assy) and 1 W10902814 (Washplate) and 1 W10752187 (Washplate screw) and 1 W10721967 (Cam) and 1 W10913953 (Actuator) and 1 W11239857 (Belt) and 1 2xtime (2x time)"

We serviced a

MAYTAG WASHER TL

Model MVW4505MW1

Near Enfield, Connecticut 06082

Mike K.

Job Details: 03/27/2025

"Replaced control, motor and harness. Ran diagnostic cycle fine. Ran a quick wash cycle and unit went sensing/filling and into agitation. Cancelled and unit drain fine. Ran drain &d pin cycle and went through fill bro full speed spin fine.; dspstn on spec-tagged invntry: 1 W11643701 HARNESS LOWER"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRX735SDHZ03

Near Marshville, North Carolina 28103

Jonathan J.

Job Details: 03/27/2025

Complaint compressor going hum click unit is not cooling and either zone. I found compressor is extremely hot to touch and is locked up ordering new compressor to repair.; ordrng 1 W11209866 (Compressor) and 1 W11506635 (Coupler)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 03/27/2025

"Draining complaint not draining not washing and not workin. Found error code 4-3, wash motor failure. Found unit draining properly with no issues upon arrival. Found motor had failed, replaced sump assembly. No further issues, heater is working upon departure. No leaks. Everything working properly.; used 1 W11613479 (MOTOR/SUMP) from stock"

We serviced a

MAYTAG WAHER TL

Model MVW7230HW0

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 03/27/2025

"Complaint washing machine, barely agitates making weird noises not filling with water properly not washing clothes. I found F3 E3. I found F0 E3. I found F8E1 error codes. Cold water is fine hot water inlet valve solonoid is open. Found tub is split under agitator, Gearcase making high quilling noise when in high speed, tub will be shipped directly to the customer. Tub needs to be inspected tub for any damages and customer needs to contact our office.; ordrng 1 W11550891 (Agitator) and 1 W11178227 (Wash basket) and 1 W11551646 (Tub nut) and 1 W11449841 (Gearcase) and 1 W10754448 (Clutch) and 1 W11260238 (Rotor), used 1 W10734521 (SLIDER), and 1 W11165546 (VALVE) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 03/27/2025

Complaint dishwasher will not wash dishes. Soap is still at the bottom will not fill with water. I found complaints true upon arrival I found unit has a cockroach infestation on main control board. Cockroaches have shorted out main control board. Also have shorted out main wash motor.Customer to call manufacturer as we cannot service due to cockroach infestation. +1-866-698-2538 Whirlpool Customer Care phone number; schdld next appmnt for 4/2 WED PM

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW1

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 03/27/2025

Complaint door has not latched multiple times now washing machine will not start or operate properly. I found error code F5e4 latch failure error code in history replaced lid latch assembly no further issues found performed a calibration process on the control no harness issues found at this time. No additional issues found at this time.; used 1 W11513248 (DOOR LOCK) from stock

We serviced a

KITCHENAID REFRIGERATOR BO

Model KRFF577KPS02

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 03/27/2025

Spoke to tech line after finding pin connector was broken on LED light going onto ice box upper ceiling left side of fresh food section. Control board was installed and unresolved the issue. I hardwired light fixture per manufacturers specifications. No further issues found all lights are functioning properly. Whirlpool tech line file number. 7741178589

We serviced a

GENERAL ELECTRIC WASHER TL

Model PTW900BPT0RS

Near Uxbridge, Massachusetts 01569

Lee

Job Details: 03/27/2025

"Installed valve, tested okay"

We serviced a

WHIRLPOOL RANGE

Model WFES3030RS0

Near Gastonia, North Carolina 28052

Ryan S.

Job Details: 03/27/2025

Unit is a new build unoccupied. Builder was not on site but let me in note. Say nothing working found all surface burners working and unit is preheating. Bake and roll elements are working. Verified proper operation of unit. Builder showed up as I was leaving showed him pictures of unit working. home and showed him unit working verified proper operation.

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Charlotte, North Carolina 28205

Caleb

Job Details: 03/27/2025

"Unit making loud vibrations due to warped motor mount, unit needs new motor mount and blower assembly. Cleared lent from blower fan and still making loud noise. ; ordrng 1 WPW10211911 (Blower housing.) and 1 WP697772 (Lower fan) and 1 W11364931 (Motor) and 1 W11481730 (Motor mount)"

We serviced a

KITCHENAID RANGE

Model KFGC506JSS05

Near Rock Hill, South Carolina 29730

Brandon

Job Details: 03/27/2025

Unit is not getting up to temp. On arrival I tested unit and found that the ignitor is not coming on every time. Will only get up to about 350 when preheated to 400. Ordering spark module. Ignitor and and control for repair.; ordrng 1 W11355922 (Ignitor) and 1 WPW10511278 (Spark module) and 1 W11620686 (control)

We serviced a

WHIRLPOOL RANGE

Model WFE361LVS1

Near Fort Mill, South Carolina 29715

Brandon

Job Details: 03/27/2025

Complaint unit is not working. Found on arrival that unit is still getting 80 v. found that power cord is bad. Changed power cord using truck stock and got correct power to unit. After testing unit I found that bake element was bad. Was not able to claim these parts out of truck stock due to SIM card issues on phone. Please order bake element. Let customer know when we can return.; ordrng 1 WPW10308477 (Element)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ3

Near Indian Land, South Carolina 29707

Brandon

Job Details: 03/27/2025

Complaint customer is able to access insulation at bottom of door. On arrival I tucked insulation in door and tested unit. Unit tested fine. No repairs needed.

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ5

Near Lancaster, South Carolina 29720

Brandon

Job Details: 03/27/2025

On arrival I tested unit and found that ignitor would not come one. Would click but would not come on. Installed new ignitor and harness. After installing new parts the ignitor did not come back on at all. Ordering spark module for repair.; ordrng 1 W10860916 (Spark module)

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS325SDHW08

Near Bloomfield, Connecticut 06002

Mike K.

Job Details: 03/27/2025

"Unit has a 60 month sealed system part/labor warranty, 1yr on everything else. Cs says they sent receipt to office, it is in quick picks, covered under 1yr warranty. Found evap wire had backed out of defrost heater connection , corrected and secured properly in connector, cleared ice build up, steamed clear evaporator."

We serviced a

WHIRLPOOL DISHWASHER

Model DU1100XTPS7

Near Charlotte, North Carolina 28278

Clinton

Job Details: 03/27/2025

Console doesnt read buttons properly on diagnostics the plastic where the screw attach to console are broken will need latch and console and control offfice will contact once parts arrive ; ordrng 1 WPW10459139 (Console) and 1 8193882 (Latch catch) and 1 WPW10084141 (Control) and 2 WP8269209 (Switches)s

We serviced a

WHIRLPOOL WASHER TL

Model WTW4955HW3

Near Charlotte, North Carolina 28216

Clinton

Job Details: 03/27/2025

Unit was working on arrival said no issues ran diagnostics for errors no errors

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ1

Near Charlotte, North Carolina 28216

Clinton

Job Details: 03/27/2025

7741229074 called tech line they said it this issues if heavy iron deposits in water not the wash it self

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS09

Near Charlotte, North Carolina 28205

Caleb

Job Details: 03/27/2025

"Found control defective. Took pic of damage. Replaced fuse from stock. Unit tested fine.; used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Charlotte, North Carolina 28216

Clinton

Job Details: 03/27/2025

Replaced control and sump pump assembly float switch and water inlet verified unit working properly no leaks after repair

We serviced a

KITCHENAID RANGE

Model KFGC506JSS07

Near Charlotte, North Carolina 28205

Caleb

Job Details: 03/27/2025

Found leak at connection to regulator. Tried to tighten and was unable to correct the leak due to stripped fitting. SR#7741189464; ordrng 1 W11193822 (Regulator) and 1 W11364214 (Tube)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Charlotte, North Carolina 28226

Caleb

Job Details: 03/27/2025

Unit needs water valve.; ordrng 1 WPW10179146 (Valve)

We serviced a

WHIRLPOOL WASHER TL

Model WTW6150PW0

Near Charlotte, North Carolina 28204

Caleb

Job Details: 03/27/2025

Wrong control was sent. Unit needs new control. ; ordrng 1 W11627517 (Control)

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS3

Near Charlotte, North Carolina 28216

Clinton

Job Details: 03/27/2025

Replaced mag tube capacitor and diode unit heating properly after repair no issues.

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS315SDHM13

Near Charlotte, North Carolina 28216

Clinton

Job Details: 03/27/2025

Water line kicked behind and water was off turned water on unit working properly after repair

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Gastonia, North Carolina 28054

Ryan S.

Job Details: 03/27/2025

Customer complain unit kept cutting off after rinse. Upon arrival found door would not close as customer if this issue was new. She said shes never seen it do that. Could not get door locked to unlock from inside so ran diagnostics found long fill error. Cannot run other service test due to door lock not working ordering both hot and cold valves pressure switch and also ordering door lock. Scheduled return call with customer.; ordrng 1 W11565030 (Door lock) and 1 W11316246 (Pressure switch) and 1 W11688994 (Valve) and 1 W11688995 (Valve)

We serviced a

WHIRLPOOL RANGE

Model WFE515S0ES0

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 03/27/2025

"Installed control and harness. Test all surface burners, ran bake 350? all parts working. Verified proper operation."

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS10

Near Mount Holly, North Carolina 28120

Ryan S.

Job Details: 03/27/2025

"Customer complained unit has no power no display found power going to unit went to check. Internal fuse and found fuse had archd off of filter board, detaching the part that holds the fuse. Found interlock switch is issue ordering both interlock switches filter board and fuse leaving pre-ID control board with customer . scheduled return call with customer.; ordrng 1 W10422269 (Filter board) and 1 W11707984 (Fuse) and 1 W11551761 (Interlock) and 1 W11551558 (Interlock)"

We serviced a

WHIRLPOOL RANGE

Model WFES3530RS0

Near Mount Holly, North Carolina 28120

Ryan S.

Job Details: 03/27/2025

"Unit is a new build , unoccupied. Builder complained cooktop damaged around seal. Noticed sections where seal was missing. Ordering new cooktop due to unit being in unoccupied home is still under initial 30 day warranty. Part is special ordering. Informed builder office will call when part comes in. ; ordrng 1 W11719704 (Cooktop)"

We serviced a

MAYTAG WASHER TL

Model MVW7232HW2

Near Mount Holly, North Carolina 28120

Ryan S.

Job Details: 03/27/2025

Customer complaining unit would not go into high-speed spin at end of cycle kept giving out of balance error. Upon arrival found error codes tried to run spin cycle and diagnostics unit would not go into spin. Inspected under unit and found slider was defective. Replaced slider from truck stock ran high speed. Spin ran all agitate cucles. verified proper operation.; used 1 W10734521 (SLIDER) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV06

Near Huntersville, North Carolina 28078

Ryan S.

Job Details: 03/27/2025

"Evacuated and took off old compressor, installed new compressor and vacuumed unit 20min . Steady no leaks. Charged 53g r600. Verified frost pattern. Verified proper operation. Informed customer to give 24hr for proper cooling and 48 for ice."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ1

Near Glocester, Rhode Island 02814

Lee

Job Details: 03/27/2025

Installed both parts tested okay

We serviced a

MAYTAG WASHER TL

Model MVW4505MW1

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 03/27/2025

"Removed and replaced control board. Reassembled, ran control calibration, completed properly. Tested washer, all components and functions operating as designed."

We serviced a

JENN-AIR MW/WALL OVEN COM

Model JMW3430IL03

Near Tega Cay, South Carolina 29708

Mitch H.

Job Details: 03/27/2025

"Arrived, attempted to replace console. Found console sent had a different part number and will not fit this unit. Spoke to Jenn, part number received was supposed to be correct. Reordering console. Advised customer that office will call to schedule when part arrives.; ordrng 1 W11449431 (Console)"

We serviced a

MAYTAG WASHER TL

Model MVW4505MW2

Near Torrington, Connecticut 06790

Jimmy R.

Job Details: 03/27/2025

"Tested washer due to leaking water from under machine, ran a diagnostics cycle and no errors ran a calibration and unit went thew with no leaking. Ran a bulky cycle with max fill and all connections and operations are dry, drained unit and no issues no water anywhere. Ran a normal cycle and canceled out finding house drain backing up and overflowing, advised customer drain at house is backing up and needs to be cleaned out. They also had an issue with fill light staying on when completed advised recalibrating will fix issue,Washer is now functioning to specs"

We serviced a

WHIRLPOOL WASHER TL

Model WTW5105HW3

Near Cherryville, North Carolina 28021

Ryan S.

Job Details: 03/27/2025

"Phone on F7 e4 error. ran diagnostics found actuator not moving replaced actuator from truck stock ran all agitate and spin cycles verified proper operation ran quick wash unit filled and started washing, drained unit.; used 1 W10913953 (ACTUATOR) from stock"

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 03/27/2025

Checked and found blower wheel stripped and loose from center hub. Could not get hub off motor shaft. Ordering drive motor and blower wheel. Checked part availability and scheduled return for 4/2 AM ; ordrng 1 W11364931 (Drive motor) and 1 WP697772 (Blower wheel)

We serviced a

KITCHENAID REFRIGERATOR SXS

Model KRFC704FPS06

Near Tega Cay, South Carolina 29708

Mitch H.

Job Details: 03/27/2025

Confirmed purchase date and took picture of receipt. Updated information on ticket. Removed and replaced both refrigerator door gaskets. Used heat gun to form gaskets and ensured proper seal around full perimeter of doors. Sealing and operating properly

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