We serviced a
GE REFRIGERATOR
Model PWE23KMDHES
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
01/17/2025
Replaced control and evap fan. Fan operating properly
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Springfield, Massachusetts 01118
Jorden
Job Details:
01/17/2025
"Arrived and installed new valve, when removing the old one one of the connections would not let go and the shape of the tube is now not perfectly round causing a small leak out the fitting. Ordering water tank, tie wrap and another valve. ; ordrng 1 W11168758 (reservoir) and 1 W11390781 (Wire tie) and 1 WPW10341329 (water valve assy), dspstn on spec-tagged invntry: 1 WPW10341329 VALVE"
We serviced a
KITCHENAID WALL OVEN
Model KOCE500ESS04
Near Hampden, Massachusetts 01036
Jorden
Job Details:
01/17/2025
"Arrived and installed control and UI, tested fine. ; dspstn on spec-tagged invntry: 1 W11179310 CNTRL-ELEC"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Enfield, Connecticut 06082
Jorden
Job Details:
01/17/2025
"Arrived and found FZ light causing top lights to go out, jumped and confirmed top LEDs come on with exception to the back left along the ice box. Ordering kit for new LEDs. ; ordrng 1 W11683242 (LED pack)"
We serviced a
MAYTAG WASHER
Model MVW4505MW2
Near Meriden, Connecticut 06450
Jimmy R.
Job Details:
01/17/2025
"Checked over unit and found water temp knob falling off also water level knob falling off, removed knobs and found the inserts had been pushed all the way into the switch not on the knob making it fall off and loose, replaced knobs and both switches are now tight. Ran unit thew a calibration on control and a cycle found all functions now selecting and working to specs"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC3
Near Meriden, Connecticut 06450
Jimmy R.
Job Details:
01/17/2025
"Installed all parts and ran unit thew a calibration cycle unit went threw normally, ran a wash and spin checking operations and unit is now functioning to manufacture specs ; dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ3
Near Southington, Connecticut 06489
Jimmy R.
Job Details:
01/17/2025
"Tested unit and found dishwasher would not power up no display working, checked voltage at terminal block and 120v is going to machine. Removed front control and found main control not sending power to ui replaced main cntrl and ui would not power up fully leds dim replaced user interface and unit is now powering up properly machine is washing and now working to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
01/17/2025
"Unit is under 1yr wp warranty per service bench. Cs complaining of noises getting louder and a bit different then previously, like a fluttering noise. Ran diagnostics and all functions working dampers and fans all working properly and no unusual operating noises detected. Just the running of the compressor. As is a concern on customers part and stating it has gotten louder called techline to document.They documented call with no further instructions, unit is working properlySr#740762361Explained to customer that noises are normal and that having a quiet home they will hear the unit running. Also explained operation as is a variable speed compressor so it changing speeds makes the noises more pronounced as they are not steady, but reassured it is normal operation"
We serviced a
GE WASHER
Model GFW650SSN0WW
Near Springfield, Massachusetts 01104
Mike K.
Job Details:
01/17/2025
"Separate issue from previous repair. After replacing drain pump unit was leaking when catching up with laundry. Cs says it happens mainly on larger loads. Found unit leaking from hose from dispenser to boot. Previous repair was done correctly completely from underneath, so no other parts other than drain pump, connecting hoses and wiring connecting to it had been removed.This hose would have more pressure on it in heavier loads. Quoted for hose plus additional labor; ordrng 1 WH01X29652 (Fill hose)"
We serviced a
GE WASHER
Model WCSR4170F0WW
Near Chicopee, Massachusetts 01020
Mike K.
Job Details:
01/17/2025
"Unit is not drain by and timer is continuously running whether in of position or in cycle. Quoted for timer, drain pump and labor denied. Collected for service call only"
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMMF5930PZ00
Near Franklin, Massachusetts 02038
Aimee Z.
Job Details:
01/17/2025
"Installed control and ui board light up and went out Called tech line spoke to Andrew7740767120 Had me test at j21 for 120 didnt have Had me tests to ground Said blew out fuse or Tstat or harnessCant get at fuse or Tstat without bring down.; rqstng P&A on 1 W11661583 (Tstat), states that autho needed"
We serviced a
WHIRLPOOL DRYER
Model WED8000DW0
Near Franklin, Massachusetts 02038
Aimee Z.
Job Details:
01/17/2025
Installed new idler and waited right down
We serviced a
MAYTAG WASHER
Model MVW6500MW0
Near North Attleborough, Massachusetts 02760
Aimee Z.
Job Details:
01/17/2025
"Installed latch , new harness and drain pump calibrated and ran a drain and spin complete; dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Winchester, Connecticut 06098
Ruben C.
Job Details:
01/17/2025
Checked unit has screeching sound in high spin replaced cam tested operation normal ran diagnostics normal ran quick cycle normal no screeching at this time; used 1 W10721967 (CAM KIT) from stock
We serviced a
SAMSUNG RANGE
Model NE63T8111SS/AA
Near Torrington, Connecticut 06790
Ruben C.
Job Details:
01/17/2025
Replaced burner and switch tested operation normal all burners heating normally
We serviced a
WHIRLPOOL WASHER
Model Mvw7232hw0
Near Charlotte, North Carolina 28269
Clinton
Job Details:
01/17/2025
The unit has a failed a gear case leaks under additional unit has burn wires going in to clutch assembly
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Gastonia, North Carolina 28056
Mitch H.
Job Details:
01/17/2025
"Replaced stator, rotor and clutch. Will now run but found gear case making very loud chattering and grinding noise. Ordering gear case. Advised customer that office will call to schedule when parts arrive ; ordrng 1 W11449841 (Gear case)"
We serviced a
MAYTAG RANGE
Model MER6600FZ2
Near Gastonia, North Carolina 28052
Mitch H.
Job Details:
01/17/2025
"Checked and found no surface elements working and control showing cooktop on and hot. Pulled range out, removed back found terminal and wires burnt. Order harness and control. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11092468 (Control) and 1 W11551640 (Harness)"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Hadley, Massachusetts 01035
Mike K.
Job Details:
01/17/2025
"Unit is under 1yr wp warranty per service bench. Complaint of loud banging in last minute of cycle.F6e3 only error in history, cleared. Communication error ACU/MCU.Ran diagnostic cycle. And grinds when trying to slow spin. Found stator bolt is loose, tightened and ran again, completed cycle fine."
We serviced a
LG WASHER
Model WM3570HVA
Near Northampton, Massachusetts 01060
Mike K.
Job Details:
01/17/2025
"Unit will not drain, cs had checked drain hose and trap, which had little in it. Ran unit and pump running loud and clacks. Unit is a stacked unit under n a closet. Cs doesnt think they can get it out so quoting for 2nd tech, drain pump and labor. Saved estimate.They decided they will find a way to unstack unit. So will pay for single tech and repair.; ordrng 1 4681EA2001T (Drain pump)"
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near Brimfield, Massachusetts 01010
Chris B.
Job Details:
01/17/2025
Complaint that the washer is making a grinding sound when spinning. Found oil leak in the bottom and ran a spin cycle and it has a the noise present.; ordrng 1 W11449841 (Gear Case) and 1 W11195971 (Stator) and 1 W11260238 (Rotor) and 1 W10734521 (Clutch Kit) and 1 W10752189 (Screw) and 1 W10754448 (Clutch) and 1 W11510461 (Wash Plate) and 1 W11551646 (Nut) and 1 W10752187 (Screw) and 1 2xFrameJob (2x Frame Job)
We serviced a
WHIRLPOOL RANGE
Model MER7700LZ2
Near Springfield, Massachusetts 01151
Jorden
Job Details:
01/17/2025
"Arrived and installed LF element & infinite switch, tested fine."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305EBS01
Near Canton, Connecticut 06019
Ruben C.
Job Details:
01/17/2025
Checked unit fan are running normally and comp is operating normally temps are normal no issues found with unit
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GRSC2352AF1
Near Springfield, Massachusetts 01151
Jorden
Job Details:
01/17/2025
"Arrived and installed parts previously ordered to fix leak from filter, filled 10 mugs of water and not a drop of leakage. Unit tests fine."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Southampton, Massachusetts 01073
Mike K.
Job Details:
01/17/2025
"Unit blinking F1e1 on arrival, mcu fault. Unplugged 30s /plugged in. When powered back on ran a diagnostic cycle. Went through fills and then just stopped, doing nothing with soak light on eventually giving F1e1 error. Found drain pump lead broken, when temporarily reconnected, unit drained. Attempted diagnostic cycle again and completed, still gave F1e1 error at end of test.Quoted for control/harness/labor. Denied. Collected for service call."
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Wethersfield, Connecticut 06109
Andre
Job Details:
01/17/2025
Ck unit upon arrival and found no error code but found capacitor hanging down with harness from capacitor broken. Quote customer for new harness and order harness for replacement ; ordrng 1 W11590868 (Harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMB0
Near Berlin, Connecticut 06037
Andre
Job Details:
01/17/2025
Ck unit upon arrival customer stated there is water droplets in the ceiling of dish washer after each wash inform customer he or she needs jet-dry to help the drying process. Show elderly customer and customer will purchase
We serviced a
MAYTAG WASHER
Model MVW5035MW1
Near Sturbridge, Massachusetts 01518
Chris B.
Job Details:
01/17/2025
"Complaint that the lights are not acting normal. Found lights flickering from left to right. Upon arrival found error code F9E1 but couldnt get into diagnostic to verify with any cycle. Unit acting erratic. Will order control board, UI and wire harness drain pump as backup. Will order all parts.; ordrng 1 W11627413 (Control Board) and 1 W11675701 (Control Touch) and 1 W11675700 (Control Knob) and 1 W11643701 (Harness Wire) and 1 W11399437 (Drain Pump)"
We serviced a
WHIRLPOOL WASHER
Model wtw5015lw1
Near Avon, Connecticut 06001
Ruben C.
Job Details:
01/17/2025
Checked unit found unit is vibrating due to floor is slopping to the right have informed cust this is a floor issue cust instruct fullfilled
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Indian Trail, North Carolina 28079
Jonathan J.
Job Details:
01/17/2025
Freezer band had come off And was rubbing icemaker. Screw had become dislodged from track from been coming off of track. I inspected operations no further issues found unit has been cooling and has made ice in the upper icemaker with no issues. Lower icemaker cycled it and it filled with water with no issues bottles of water in freezer are fully frozen fresh food temperature is 38.2? full frost pattern going all the way down evaporator and all the way across do not suspect any cooling issues occurring anymore.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Agawam, Massachusetts 01001
Mike K.
Job Details:
01/16/2025
"Unit covered under wp 5yr warranty per service bench. Unit failed to spin out last two loads, one was a load of towels, second was a smaller/lighter load.F7e1 error in history, basket speed sensor fault, basket spins freely, suspension good.Replacing actuator unit sparked and tripped breaker. After resetting breaker unit will not turn on. Ordering control actuator and harness.; ordrng 1 W11411581 (Control) and 1 W11212745 (Actuator) and 1 W11376227 (Harness), used 1 W10913953 (ACTUATOR) from stock"
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Belchertown, Massachusetts 01007
Jorden
Job Details:
01/16/2025
"Arrived and while installing ACU the SUPER short terminal with 2 black wires fell apart in my hand as I pulled it from the board. Finished installing ACU but need to order lower harness.; ordrng 1 W11314680 (harns-wire), dspstn on spec-tagged invntry: 1 W11565030 LATCH"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS5
Near Somers, Connecticut 06071
Gary V.
Job Details:
01/16/2025
"Inspected and found broken interlock 3way door switch, replaced with new door switch and cycled, tested fine.; used 1 W10727360 (SWITCH) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Windsor Locks, Connecticut 06096
Gary V.
Job Details:
01/16/2025
"Arrived at residence and no answer at door or on phone, office verified. 3rd time rescheduling."
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Vernon, Connecticut 06066
Gary V.
Job Details:
01/16/2025
"Inspected and found Ui panel no longer responding properly and glitching when knob is turned, will submit estimate and call for return date.; rqstng P&A on 1 WPW10750475 (Ui panel)"
We serviced a
FRIGIDAIRE RANGE
Model GCRE3060AFF
Near Palmer, Massachusetts 01069
Jorden
Job Details:
01/16/2025
"Arrived and installed ACU & UI control, tested fine."
We serviced a
MAYTAG WASHER
Model MVW4505MW2
Near Bristol, Connecticut 06010
Ruben C.
Job Details:
01/16/2025
Replaced water valve tested operation normal water stoped dripping into unit ran diagnostics normal
We serviced a
ELECTROLUX DRYER
Model EFME627UIW2
Near Burlington, Connecticut 06013
Ruben C.
Job Details:
01/16/2025
Replaced control heating element rollers and thermister tested operation normal ran time dry normal heating cust will do a load on sensor when she can
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Avon, Connecticut 06001
Ruben C.
Job Details:
01/16/2025
Replaced gearcase Splutch actuator inner basket and agitator ran diagnostics cleared code for actuator and. Ran component test normal ran quick cycle normal washing and spinning normally; dspstn on spec-tagged invntry: 1 W11454372 GEARCASE
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Wethersfield, Connecticut 06109
Ruben C.
Job Details:
01/16/2025
Replaced slider ran diagnostics cleared codes ran component test normal spinning and agitating normally ran quick cycle normal
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Springfield, Massachusetts 01109
Mike K.
Job Details:
01/16/2025
"Complaint of long dry times. On arrival tested unit in timed dry. Heating and tumbling, but no air flow. Pulled off vent and blowing fine at rear of unit. Found outside vent was a bit bent up and an internal flap was stuck in the closed position. Removed the flap and flow restored. Advised to replace outside vent flap as something not covered by contact. Unit is operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ05
Near Springfield, Massachusetts 01109
Mike K.
Job Details:
01/16/2025
"Unit was off on arrival, no refrigerant came out of unit replaced compressor/drier and flushed system with 200psi nitrogen and all joints good with pressure not dropping. Pulled into vacuum and pressure held for 5 minutes. Charged with 47g r600a. Return line getting warm and freezer starting to cool. Cs to monitor"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDW02
Near Vernon, Connecticut 06066
Gary V.
Job Details:
01/16/2025
"Inspected and found freezer lite no longer illuminating, quoted for new bulb and they will call. All other functions test normal at this time."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS3
Near Worcester, Massachusetts 01602
Chris B.
Job Details:
01/16/2025
Complaint that the dispenser door is not opening and pods are not released. Found bad dispenser. Will order part for a return visit.; ordrng 1 W11412300 (Dispenser)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS3
Near Wolcott, Connecticut 06716
Andre
Job Details:
01/16/2025
Ck unit upon arrival to install sump motor and found dish washer difficult to remove customer did have difficulty installing dish washer. Tough option is giving issue once more order user interface and customer will make pull unit out and make unit accessible ; ordrng 1 W11622490 (Ui)
We serviced a
KITCHENAID RANGE
Model KSGB900ESS9
Near Plainville, Connecticut 06062
Andre
Job Details:
01/16/2025
Ck unit upon arrival n arrival and found front left burner not lighting check and found secondary orifice clog. Clean orifice and test operation and unit is now lighting upon command unit operating to manufacturers specs
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Kannapolis, North Carolina 28081
Johnny
Job Details:
01/16/2025
Defective control board. Unit will fill and operate in service cycle but not under regular operation. Ordering new control board.; ordrng 1 W11401710 (Control board) and 1 W11165546 (Water valve)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Fort Mill, South Carolina 29715
Brandon
Job Details:
01/16/2025
On arrival I replaced all parts that were ordered. After replacing parts I tested unit and unit tested properly in spin and in agitate. No knocking noise coming from rotor or stator. No other issues found.
We serviced a
WHIRLPOOL FREEZER
Model WRS588FIHW04
Near Clover, South Carolina 29710
Caleb
Job Details:
01/16/2025
"Freezer door gasket not seated properly. Corrected, unit checks fine."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Charlotte, North Carolina 28273
Caleb
Job Details:
01/16/2025
Wrong unit. Customer owns a hot point. Also this customer has a registration card for a whirlpool. Customer name is Stinson. Not Simpson. Nothing matches.
We serviced a
WHIRLPOOL M/W OTR
Model WML55011HS08
Near Bristol, Connecticut 06010
Ruben C.
Job Details:
01/16/2025
Could not duplicate any abnormal sounds unit working normally cust says it hasnt done it in 2 weeks advised cust to take a video with audio if it happens again
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED25UEXHW01
Near Charlotte, North Carolina 28278
Caleb
Job Details:
01/16/2025
Replaced defective thermostat. Unit tests fine at this time.
We serviced a
WHIRLPOOL FREEZER
Model WRT318FZDW10
Near Fort Mill, South Carolina 29707
Brandon
Job Details:
01/16/2025
Complaint units temperatures are not correct. Fridge is getting down to 0 and freezer has been getting up to 20 degrees. Ordering freezer harness and fridge temp sensors for repairs. ; ordrng 1 W11438736 (Sensor) and 1 W11562214 (Harness) and 1 WPW10384183 (Thermistor)
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Matthews, North Carolina 28104
Brandon
Job Details:
01/16/2025
On arrival I replaced clip and tested unit. Unit tested properly with no other issues.
We serviced a
JENN-AIR OVEN
Model JMW2427LL02
Near Matthews, North Carolina 28104
Brandon
Job Details:
01/16/2025
Complaint unit has f9 e0 error code. On arrival I took unit out of wall and checked power going into unit. Proper voltage was present. Also verified that neutral was not switched with l1 or l2.Checked all wires and everything looked normal. After putting unit back in wall I tested microwave and oven. Both tested fine. Cleared error codes in diagnostic. If problem continues order a control and ui for customer.Ui W11598167Control WPW10260060
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Waxhaw, North Carolina 28173
Brandon
Job Details:
01/16/2025
Complaint unit is not washing or drying dishes core. Found on arrival that element is bent causing the pump to not circulate properly. Ordering heater for repair. Please send pump with tech on next appointment too just in case it is broken.; ordrng 1 W10703867 (Element)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Waxhaw, North Carolina 28173
Brandon
Job Details:
01/16/2025
On arrival I installed drain pump that was ordered and tested unit. After installation unit tested properly with no other issues.; dspstn on spec-tagged invntry: 1 WPW10531320 DRAIN PUMP
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
01/16/2025
Complaint washing machine when you press start lid will lock unit will go to sense and then immediately go to done. I found molex connector going underneath washing machine was not properly connected. I replaced main control and user interface control. I performed a calibration control board sequence inspected harness at drain pump no breakage at this time found everything is now operating normally. Customer started a cycle upon departure and was working fine.
We serviced a
LG WASHER FRONT LO
Model WM3670HVA/01
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
01/16/2025
"Washing machine is not dispensing fabric softener properly. It will be liquidy, but still in dispenser. I found water valve not dispensing properly through dispenser when valve comes on at the 28 minute mark is shooting at far forward barely hitting dispenser at all. Also user interface is extremely sluggish when spinning dial. Pro office dispenser assembly has been discontinued. Customer declined repair due to cost and inability to get parts quickly. or at all"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS2
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
01/16/2025
"Complaint dishwasher still leaking on the floor at the end of the drying cycle. File number 7740753374 technically they want me to replace the main control only stating there is nothing else that it could be, and if it still does it after the control tech line stated they were our clueless as to what to replace next; ordrng 1 W11672225 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Monroe, North Carolina 28110
Jonathan J.
Job Details:
01/16/2025
Replaced sump assembly performed diagnostics cleared error codes everything working properly as of right now.; dspstn on spec-tagged invntry: 1 WPW10605057 MOTOR/SUMP
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near China Grove, North Carolina 28023
Johnny
Job Details:
01/16/2025
Cx rescheduled after arrival to residence.; schdld next appmnt for 1/24 FRI AM
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM10
Near Salisbury, North Carolina 28147
Johnny
Job Details:
01/16/2025
"Installed parts, pressurized with 250 psi nitrogen. Discovered leak at door hinge. Called Tech-Line to document. Deemed non repairable.Sr774075470; dspstn on spec-tagged invntry: 1 W11504415 COUPLER 8.5/8 NR MS 00 1 W11504419 COUPLING 8/7 AL-AL , 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504449 COUPLER NR AL 4/2 CAP-EVA , and 1 W11506635 COUPLER 6 NF MS SV PROCES"
We serviced a
JENN-AIR FREEZER
Model JBZFR30IGX10
Near Belmont, North Carolina 28012
Ryan S.
Job Details:
01/16/2025
"Returned to install parts ordered. Installed icemaker, fill fuse and valve/filterhousing. Ran icemaker fill tests. Unit filled w water. Verified proper operation."
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS10
Near Charlotte, North Carolina 28214
Ryan S.
Job Details:
01/16/2025
"Customer complained of no heat. Found magnetron and HV transformer malfunction. Ordering both, informed customer office will call when parts come in. ; ordrng 1 W11495561 (Magnetron) and 1 W11545871 (Transformer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ18
Near Charlotte, North Carolina 28216
Ryan S.
Job Details:
01/16/2025
Customer complaint light broken and refrigerator section. Confirm complaint replaced switch from truck stock unit now working as designed.. the issue with leaking was just water dripping from dispenser . customer had not flushed system of air bubbles unit now not leaking.; used 1 W11396033 (LIGHT SWITCH) from stock
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Iron Station, North Carolina 28080
Ryan S.
Job Details:
01/16/2025
"Customer complained unit gets off balance wont spin water from clothes. Found inner basket loose, cant remove wash plate. Ordering wash plate, hub and also ordering suspension. Schedule return call for Monday 27th p.m..; ordrng 1 W10528947 (Hub) and 1 W10902814 (Wash plate) and 1 W11130362 (Suspension)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW06
Near Denver, North Carolina 28037
Ryan S.
Job Details:
01/16/2025
"Customer complained unit stoped cooling soon after install. Found compressor running but no suction at suction line. Checked for leaks, no leaks detected. Tried to flush and add Freon but system not taking any due to infective compressor. Ordering new compressor. Noted compressor box was slightly damaged but all rubber stops were in it and it had started to work and create frost pattern previously. Informed customer office will call when parts come in. ; ordrng 1 W11547313 (Compressor)"
We serviced a
MAYTAG WASHER
Model MVW7230HC1
Near Denver, North Carolina 28037
Ryan S.
Job Details:
01/16/2025
"Customer complain unit making grinding clicking noise. Check slider for damage notice a little bit of damage slider noise steel present inspected gear case rotor clutch area found gear case shaft wiggling too much. ordering new gear case and rotor. Informed customer Office will call when parts come come in.; ordrng 1 W11449841 (Gearcase) and 1 W11260238 (Rotor), used 1 W10734521 (SLIDER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Indian Trail, North Carolina 28079
Jonathan J.
Job Details:
01/16/2025
"I replaced compressor components, tested operations unit producing frost pattern across top couple runs within 10 minutes of starting unit no further issues found at this time if customer calls back for any reason, advise replacement evaporator. Core.; used 1 W11506635 (COUPLER 6 NF MS SV PROCESS T) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFES3030RS0
Near Lincolnton, North Carolina 28092
Ryan S.
Job Details:
01/16/2025
Arrived and found unit was in warranty on F2. One air check control board control board was infested with insects informed customer warranty is void due to insect infestation. Left call.
We serviced a
WHIRLPOOL WASHER
Model Mvw7232hw0
Near Charlotte, North Carolina 28269
Clinton
Job Details:
01/16/2025
Customer refused payment at time of service said he didnt have it. Could pay the next day..
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Charlotte, North Carolina 28269
Clinton
Job Details:
01/16/2025
Installed new vent and control unit working properly after repair let unit run for 10 mins after repair no faults no errors
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Salisbury, North Carolina 28144
Johnny
Job Details:
01/16/2025
"Installed new lights, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Harrisburg, North Carolina 28075
Johnny
Job Details:
01/16/2025
Installed new handle. Unit working as designed.
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS09
Near Charlotte, North Carolina 28262
Clinton
Job Details:
01/16/2025
Unit has bad inter lock assembly on the bottom I replaced the inter lock assembly and tested the switch poped two fused checked diode as well spoke with Randy advise to replace the whole assembly for repair ; ordrng 1 W11551558 (Interlock)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte, North Carolina 28213
Clinton
Job Details:
01/16/2025
One extended warranty lid is locking and unlocking properly unit drains and washes properly. No issues found at this time
We serviced a
WHIRLPOOL DRYER
Model WED8300SW0
Near Charlotte, North Carolina 28202
Clinton
Job Details:
01/16/2025
Unit had broken dryer belt and locked pully used dryer repair kit to fix both issues. Replaced part ran unit working properly after repair ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB06
Near Charlotte, North Carolina 28217
Clinton
Job Details:
01/16/2025
Bottom of ice bucket broken gear ordered ice bucket ; ordrng 1 W11347840 (Ice bucket)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS11
Near Charlotte, North Carolina 28277
Clinton
Job Details:
01/16/2025
Replaced heater and fan unit running after repair. No further issues
We serviced a
MAYTAG WASHER
Model MVW5035MW2
Near Sharon, South Carolina 29742
Mitch H.
Job Details:
01/16/2025
"Called, got voicemail. Arrived at home. Was told they called yesterday and cancelled appointment."
We serviced a
CROSLEY DRYER
Model CED7011LW0
Near McConnells, South Carolina 29726
Mitch H.
Job Details:
01/16/2025
Tested and found dryer operating properly. Checked outside vent found no airflow at all from vent. Dryer operating as designed. Issue is with vent. Advised customer to have vent checked and cleaned. Collected for service call on cc.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near McConnells, South Carolina 29726
Mitch H.
Job Details:
01/16/2025
"Disassembled, removed and replaced harness and controls. Reassembled, ran control calibration, completed properly. Tested washer, all functions operating properly."
We serviced a
MAYTAG WALL OVEN
Model MMW9730FZ06
Near Lake Wylie, South Carolina 29710
Mitch H.
Job Details:
01/16/2025
"Pulled oven from wall. Removed and replaced main control. Turned breaker back on, oven light operating properly but bake element still not heating. Checked and found only 120v to element. Called tech line spoke to Chris SR# 7740757628 went through checks at control board. Found wire on P1 connector not seated and making proper contact. Corrected and checked all other connections, all good. Tested, oven now heating and operating properly"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Kershaw, South Carolina 29067
Jonathan J.
Job Details:
01/16/2025
Complaint washing machine will not wash properly continues going out of balance. I found wash plate splines are completely stripped out on gear case and wash plate itself. Will need gear case wash plate and all associated parts to repair.; ordrng 1 W10721967 (Clutch) and 1 W11239857 (Belt) and 1 W11454734 (Gearcase) and 1 W10528947 (Hub) and 1 W10902814 (Washplate) and 1 W10752187 (Screw)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5FHTXVY00
Near Charlotte, North Carolina 28278
Caleb
Job Details:
01/16/2025
Compressor motor seized. Unit needs new compressor. Starting device tests fine. Whirlpool gold series. R134a; ordrng 1 W10160407 (Compressor) and 1 WPW10143759 (Filter) and 1 876764 (Process stub)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Charlotte, North Carolina 28210
Caleb
Job Details:
01/16/2025
Timer defective causing breaker to trip. Took pics. Unit needs new timer.; ordrng 1 WPW10185982 (Timer)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Charlotte, North Carolina 28226
Caleb
Job Details:
01/16/2025
"Replaced LEDs,unit tests fine."
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Charlotte, North Carolina 28270
Caleb
Job Details:
01/16/2025
Replaced control and valve. Unit tests fine.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near Matthews, North Carolina 28105
Caleb
Job Details:
01/16/2025
"Unit had a failed drain pump. Replaced drain pump and advised customer of proper use and care, unit tests fine.; used 1 W11412291 (DRAIN PUMP) from stock"
We serviced a
LG DISHWASHER
Model LDFN343LS
Near Worcester, Massachusetts 01604
Glenn
Job Details:
01/16/2025
The website provided the wrong part number. I was able to get the correct part number. Order part the original part will be returned ; rqstng P&A on 1 EBR36063405 (Control board)
We serviced a
WHIRLPOOL RANGE
Model WFES3030RW0
Near Shrewsbury, Massachusetts 01545
Glenn
Job Details:
01/16/2025
Replaced hinges and receivers tested all ok
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Shrewsbury, Massachusetts 01545
Glenn
Job Details:
01/16/2025
"Found washer not responding found no fill error (water was off) reset control ran auto test it passed all operational tests, then calibrated washer all tested ok job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Worcester, Massachusetts 01609
Glenn
Job Details:
01/16/2025
Installed valve dispenser assembly tested all ok
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS08
Near Grafton, Massachusetts 01536
Glenn
Job Details:
01/16/2025
SR #7740757828 confirmed error code found properly V 120 to the inverter board at P8 relay on manager board per tech line replace inverter board but he suggested we also include the magnetron if its not needed then we can remove it from the estimate ; ordrng 1 W11346197 (Magnetron) and 1 W10886919 (Microwave bulb) and 1 W10217711 (Inverter board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ11
Near Douglas, Massachusetts 01516
Aimee Z.
Job Details:
01/16/2025
Found the draw awfully tight going into shelf but got it together.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US5A
Near Milford, Massachusetts 01757
Aimee Z.
Job Details:
01/16/2025
"Found the wash pump leaking and Cust said was filled with water and no heat.Found the heater good , leaking from the pump wash and the drain pump doesnt work.No power to heater from control and the Tstat is open Needs wash pump , drain , control and Tstat.; rqstng P&A on 1 5304519906 (Pump) and 1 5304531745 (Pcb), ordrng 1 5304533024 (Drain pump), rqstng P&A on 1 5304525221 (Tstat)"
We serviced a
ELECTROLUX WASHER
Model ELFW7637AW1
Near Medway, Massachusetts 02053
Aimee Z.
Job Details:
01/16/2025
Installed new drain pump tested for leaks and drained complete
We serviced a
LG WASHER FRONT LO
Model wm3170cw
Near Walpole, Massachusetts 02081
Aimee Z.
Job Details:
01/16/2025
Installed new drain pump and ran fill and drain complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ2
Near Sutton, Massachusetts 01590
Glenn
Job Details:
01/16/2025
Complaint user interface malfunction wash time increases during operation. Ran diagnostics everything else passed test. Order part ; ordrng 1 W11632709 (User interface)