We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Rock Hill, SC 29732
Mitch H.
Job Details: 08/28/2023
"Replaced hot and cold water inlet valves. Tested, washer now filling and operating properly. No other issues found.; dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT) and 1 W11316256 VALVE (COLD)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Fort Mill, SC 29708
Mitch H.
Job Details: 08/28/2023
Removed and replaced ice chute door gasket. Attempted to replace dispenser ice door but could not remove UI without risking damage to UI. Requesting P&A for UI in case it is damaged during removal. Left parts with customer.; rqstng P&A on 1 W11405309 (User interface)
We serviced a
WHIRLPOOL DRYER
Model WED9290FW0
Near Spencer, MA 01562
Amanda R.
Job Details: 08/28/2023
Complaint taking n hour longer to dry clothing then it use to evaporator clogged with lint build up cleaned out
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Linwood, NC 27299
Vincent O.
Job Details: 08/28/2023
No problem found with unit. Customer expected water level to be higher than it is. Water level is normal based on auto sensing fill. Explained that water level is designed to go just above clothing. Calibrated control and ran normal cycle checked water level empty and verified level is proper. All functions check ok.
We serviced a
MAYTAG WASHER
Model MVWB766FW0
Near Holyoke, MA 01040
Mike K.
Job Details: 08/28/2023
"F3e2, f0e3, f2e1,Complaint of leaking and not spinning out clothes. Found unit leaking from water housing and some oil leakage from gear case assy.Quoted for housing and gear case."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FG4H2272UF
Near Springfield, MA 01118
Roger R.
Job Details: 08/28/2023
Checked unit and found everything seems normal. Both evaporators and fans working and clear.
We serviced a
ELECTROLUX WASHER
Model EFLS627UTT
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 08/28/2023
Ran washer through a complete test and found no leaks all checks ok.
We serviced a
MAYTAG WASHER
Model MVW4505MW
Near East Hartford, CT 06118
Chuck M.
Job Details: 08/28/2023
Customer complaint is that washer cabinet is rusted in top left corner before lid. Took pic. Ordered touch up paint. Paint is chipped not rusted. ; rqstng P&A on 1 72017 (touchup wht)
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Torrington, CT 06790
Ruben C.
Job Details: 08/28/2023
Checked unit has proper voltage getting power to control board but not green led on board and no response on panel ordering control and facia ui ; ordrng 1 W11618916 (Control) and 1 W11618916 (Facia)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Mooresville, NC 28117
Vincent O.
Job Details: 08/28/2023
Installed conversion kit. Tested and verified proper operation. All flames and functions ok.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Mooresville, NC 28117
Vincent O.
Job Details: 08/28/2023
Found valve screen clogged causing long fill error. Removed clog from screen. Tested and verified proper operation. All functions check ok. Instructed customer to have filter installed. I&i is now fulfilled. ; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDB13
Near Shrewsbury, MA 01545
Angel R.
Job Details: 08/28/2023
Helped with parts install. Tested ok.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC0
Near Franklin, MA 02038
Aimee Z.
Job Details: 08/28/2023
Found needs new drum hole and split on seem in drumAlso needs tuneup and new belt.Cust calling WHL to see if they will cover cost of the drum.Cwa
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHW
Near Worcester, MA 01604
Amanda R.
Job Details: 08/28/2023
Called ahead to customer states that it stopped working for three days but has been working normally
We serviced a
MAYTAG REFRIGERATOR
Model MBF1958DEM00
Near Worcester, MA 01608
Amanda R.
Job Details: 08/28/2023
Worked for a month then lost complete cooling again compressor is running need to pressurize system with nitrogen to check for leaks ; ordrng 1 W10507884 (Compressor) and 1 W11506635 (Coupler)
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDB13
Near Shrewsbury, MA 01545
Amanda R.
Job Details: 08/28/2023
Left parts there needs second tech to remove door and stainless cover to replace dispenser motor ; O-emld tckt
We serviced a
KITCHENAID ICEMAKER
Model KUID508HPS01
Near Mooresville, NC 28117
Vincent O.
Job Details: 08/28/2023
Found unit doa. Tested and verified proper proper power supply from outlet. Found power resupplied when moving cord. Unit will turn on/off when being moved around. Order and replace pump and control. ; ordrng 1 W11539855 (Pump) and 1 W11034363 (Control)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Charlotte, NC 28209
Mitch H.
Job Details: 08/28/2023
Checked and found freezer door slides binding and not closing properly. Ordering slides. Both left hand refrigerator door and freezer door are dented. Advised customer and builder that unit is beyond 30 day cosmetic warranty and that they will need to contact Whirlpool to get a P&L authorization for replacement of doors.; ordrng 1 WPW10330994 (Left hand slide) and 1 WPW10330995 (Right hand slide)
We serviced a
WHIRLPOOL OVEN
Model JES1750ES1
Near East Windsor, CT 06088
Gary V.
Job Details: 08/28/2023
"Inspected and found bake relay sticking on main acu and temps going 100 degrees too hot, and measured 1190 ohms thru sensor from controller, is a little out of specs, will submit estimate and call.; rqstng P&A on 1 W10803488 (Main control)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Bloomfield, CT 06002
Gary V.
Job Details: 08/28/2023
Inspected and found open circuit thru capacitor and replaced. Cycled and tested fine.; used 1 W11395618 (CAPACITOR/INTER COIL) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Windsor, CT 06095
Gary V.
Job Details: 08/28/2023
Installed new shelf and tested fine.; used 1 WP482338 (FOOD GRADE ADHESIVE) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Huntersville, NC 28078
Robert A.
Job Details: 08/28/2023
Cx complaint that the units door has a dent and scratch. I inspected the unit to confirm the complaint. I informed the project manager that the unit is beyond the 30 period to cover cosmetic damage. He says it may be within the 30 day range and will search for the proof of delivery. Im ordering the part but marking requires authorization because without the proof of purchase its not covered. He will call in if he finds the proof of delivery within 30 days.; ordrng 1 LW10638684 (RC door (stainless))
We serviced a
JENN-AIR MICROWAVE
Model JMDFS24JL00
Near Huntersville, NC 28078
Robert A.
Job Details: 08/28/2023
Cx complaint that the unit turns on randomly by itself. I inspected the unit to confirm the complaint. I tested the heating performance and it heated fine. The cx said when its in standby it will randomly turn on and start heating. She also mentioned that the heating performance goes in and out sometimes. I tested the MW again and it worked fine. Im ordering a new control panel to resolve the issue. I called WP to document the issue.Sr7737160115; ordrng 1 W11445129 (Control panel)
We serviced a
WHIRLPOOL DRYER
Model WED6620HC2
Near Huntersville, NC 28078
Robert A.
Job Details: 08/28/2023
"Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found the unit is getting 242v, tumbles and has decent airflow. However there is no heat being produced. I removed the top panel and noticed heat as produced. I took the unit apart and found the heater duct out of place. I corrected the duct position and tested the unit for the cx. The unit is working as designed."
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Huntersville, NC 28078
Robert A.
Job Details: 08/28/2023
"I attempted to install the ordered parts. The double oven is next to a wall, I cant confidently pull it all the way out by myself without causing any damage. The job requires a 2nd man to pull the unit all the way out and avoid any damage to the surrounding area. I checked diagnostics for error codes, I found F6e4 which is related to a mismatch between the UI console and control boards. Im ordering new control and a UI console just in case.; ordrng 1 W11600643 (UI console (stainless)) and 1 W11448962 (Control board) and 1 W11598200 (Control board)"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Huntersville, NC 28078
Robert A.
Job Details: 08/28/2023
Cx complaint that the dryer is making a weird noise the first few minutes of a cycle. I inspected the unit to confirm the complaint. I found the roller clip broke and needs to be resolved. I replaced the rollers and belt as well from the dryer repair kit in TS. I tested the unit for the cx. The unit is working as designed.; used 1 432067 (Dryer repair kit) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Cornelius, NC 28031
Robert A.
Job Details: 08/28/2023
Cx complaint that the unit is not draining. I inspected the unit to confirm the complaint. I found an error code; f9e1. I ran the drain pump and heard nothing. I removed the grey water and drain pump. I found the connector and was loose and a piece of plastic in the drain pump impeller area. I secured the connector and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Charlotte, NC 28269
Robert A.
Job Details: 08/28/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Charlotte, NC 28216
Robert A.
Job Details: 08/28/2023
Cx complaint that the unit is not working at all. I inspected the unit to confirm the complaint. I found the wall outlet has good polarity with 121v. There is no incoming power at the control nor is the control LED on. I checked the cord and found a break in the cord. The unit needs a new cord to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W10850133 (Power cord)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Charlotte, NC 28270
Jeff L.
Job Details: 08/28/2023
Replaced reservoir water coming out of door I explained to customer there is no other fix we can do. I checked his temp at sink and it was 75 degrees and I filled cup with water and it was 75 degrees. Told him ground temp has rose so water coming into house is warmer than usual.(Call complete)
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Charlotte, NC 28277
Jeff L.
Job Details: 08/28/2023
Replaced upper door glass unit ran and checked ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Charlotte, NC 28277
Jeff L.
Job Details: 08/28/2023
Found defrost drain pipe stopped up with debris. Removed all debris and put part back on and made sure it was recessed in hole correctly. Unit ran and checked ok(Call complete)
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS05
Near Charlotte, NC 28277
Jeff L.
Job Details: 08/28/2023
Found wall receptacle with no ground causing unit to keep all ignitors on. I took my drop cord and plugged into another receptacle and it worked perfectly advised customer to get receptacle replaced and unit will be good to go..Call complete; ordrng 1 W11537635 (Wiring harness)
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 08/28/2023
Installed new control ran calibration then self test all checks ok. ; dspstn on spec-tagged invntry: 1 W10625696 CONTROL
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KBS0
Near Middlefield, CT 06455
Jeremy B.
Job Details: 08/28/2023
Found bottom door seal warped and heater bushings failing. Replaced heater but recommended replacing bottom door seal. Water at 160 must be lowered to 120; used 1 W11537778 (HEATER W/NUTS) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near East Hampton, CT 06424
Jeremy B.
Job Details: 08/28/2023
"Dishwasher giving F8E4( leak detected) found heater failing causing leak and bottom door seal warped. Replaced heater but needs new bottom door seal and door gasket. ; rqstng P&A on 1 W11664713 (Seal) and 1 W11483553 (Gasket), used 1 W11537778 (HEATER W/NUTS) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MPS00
Near Charlotte, NC 28211
Mitch H.
Job Details: 08/28/2023
"Replaced UI control, thermistor, and emitter and receiver board. Removed evaporator cover and melted and cleared all ice from evaporator. Checked defrost heater and connections, no issues found. Reassembled, checked, all functions operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Windsor, CT 06095
Gary V.
Job Details: 08/28/2023
"Sr#7737194479. Techline advised ordering additional seal for upper freezer door. Will order and return.; ordrng 2 W11159728 (Seal)s, used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 08/28/2023
Complaint middle rack keeps falling door will not open properly leaking water. I found both adjusters are broken. I found door gasket is leaking completely compressed. I found touchscreen on the front of the dishwasher is broken and half plastics have become excessively brittle causing breakage to occur touchscreen built into door panel. Also found unit has the brass heating element must be replaced per service bulletin. No additional issues found with dishwasher at this time. ; ordrng 1 W11416785 (Door panel with touch control) and 1 W11537778 (Heater) and 1 W11483553 (Gasket) and 1 W11551430 (Adjuster) and 1 W11551537 (Adjuster)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Torrington, CT 06790
Ruben C.
Job Details: 08/28/2023
7737196368 checked unit control stops functioning intermitently called techline told to order control and panel at the same time; ordrng 1 W11622500 (Panel) and 1 W11629914 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Sutton, MA 01590
Angel R.
Job Details: 08/28/2023
"Installed new damper control, tested ok.; dspstn on spec-tagged invntry: 1 WPW10594329 DAMPER CNTRL"
We serviced a
MAYTAG DRYER
Model MGDC465HW0
Near Springfield, MA 01128
Roger R.
Job Details: 08/28/2023
Found the moisture sensor board was not fully inserted into holder. This caused the sensor dry side to not function. Reinserted and timer advances not in sensor settings.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Charlotte, NC 28270
Jeff L.
Job Details: 08/28/2023
"Suspension rods are good and the gear case is good. Ran unit thru diagnostics no fault code present. Advised customer these are suspended tubs with 4 suspension rods holding it up in the air, the unit will get off balance at times depending on load size of laundry. I advised customer at this time there isnt anything I can do to correct the problem. I advised to follow owners manual instructions and stop machine and redistribute the load. The unit ran and checked ok(Call complete)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near Charlotte, NC 28270
Jeff L.
Job Details: 08/28/2023
"Customer said water was coming out of dispenser again, customer had ice maker cut off. There is no service bulletin on this problem. Put unit thru diagnostics no fault codes were found. Thru visual inspection I found the flapper not closing all the way. Gonna replace 4 parts to make this a good repair.Customer has to leave by 1030; ordrng 1 W10792144 (Fake wall) and 1 W11189145 (Flapper door assembly) and 1 W11557002 (Ice maker) and 1 W11535162 (Water valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Matthews, NC 28105
Jeff L.
Job Details: 08/28/2023
Found compressor kicking on and off so the unit cannot push butane thru system. The compressor is grounded and needs to be replaced along with drier filter. The unit is in its 2nd year whirlpool is covering parts and labor and customer is responsible for trip/diag charge. Will need to send someone out who is able to do butane seal system work.Part#W11574734; ordrng 1 W11574734 (Compressor) and 1 2xframe (2xframe)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Hartford, CT 06112
Chuck M.
Job Details: 08/28/2023
Installed timer and PTS switch. Dryer did not start. Tested thermal fuse and it was open. Replaced from T/S and tested. Dryer is working. Basement is very humid. Customer has a dehumidifier but it is not helping. Informed customer that thermal fuse can fail again. ; used 1 WP3392519 (THERMAL FUSE) from stock
We serviced a
GE REFRIGERATOR
Model Pfss5pjxcss
Near Simsbury, CT 06089
Chuck M.
Job Details: 08/28/2023
Customer complaint is that refrigerator is not cooling. Inspected and found fans running but compressor is not running. Quoted P&L. Customer will decide later.
We serviced a
WHIRLPOOL ICEMAKER
Model KUiD508HPS01
Near West Hartford, CT 06117
Chuck M.
Job Details: 08/28/2023
Customer complaint is that ice maker is not working. Ran component diagnostics and found no water coming in. Inspected and found no water coming through tap at supply. Plumbing issue.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near West Hartford, CT 06107
Chuck M.
Job Details: 08/28/2023
"Installed condenser fan motor and water valve. Attempted to install door gasket but they are too short. Does not tuck behind door liner all the way around. ; rqstng P&A on 2 W10846057 (gasket-fip)s and 1 W11087438 (motor-evap), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ4
Near Ludlow, MA 01056
Roger R.
Job Details: 08/28/2023
Found unit noisy during agitation checked lower components and all ok. Noise coming from inside the gearcase. Will need a new gearcase ; rqstng P&A on 1 W10373144 (Gearcase) and 1 W10721967 (CAM KIT) and 1 W11239857 (BELT)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Winsted, CT 06098
Ruben C.
Job Details: 08/28/2023
Checked unit found harness on door disconnected reinstalled door switch tested normal; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Springfield, MA 01109
Roger R.
Job Details: 08/28/2023
"Found unit not defrosting due to bad connection at the brown wire to the thermal limiter. Unit will need new heater with harness. Will order and return ; ordrng 1 W11650661 (Heater, defrost)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Monroe, NC 28110
Jonathan J.
Job Details: 08/28/2023
I replaced all previously ordered parts. I tested operations perform task 52 calibration. No additional issues found at this time with washing machine. No abnormal noises.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Monroe, NC 28110
Jonathan J.
Job Details: 08/28/2023
Complaint soup never dissolves in a bottle dishwasher have a soap residue all over the bottom and door of the dishwasher. I found 43 error code and 71 error code incoming water to cold and motor error. I replaced motor sump assembly. I performed a diagnostic cycle verified heating element is working and everything else is working fine also verified new leaks. ; used 1 W11025157 (MOTOR/SUMP) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Longmeadow, MA 01106
Roger R.
Job Details: 08/28/2023
Customer complaint of unit too warm in refrigerator section. I checked evaporator and air channels all okay. Tested damper and was slight noisy. Recommend replacing damper assembly. Quoted $119.99+tax for damper and $239 labor rate. Will need to order damper and return. ; ordrng 1 WPW10594329 (DAMPER CNTRL)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Holyoke, MA 01040
Mike K.
Job Details: 08/28/2023
"Replaced ice bin, dispenses fine."
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HB07
Near Easthampton, MA 01027
Mike K.
Job Details: 08/28/2023
"Parts & labor Covered by authorization # W18AQ31APL1.Unit not starting. Unit was in locked mode. Unlocked and verified operation, heating fine.Non parts or labor, just service call."
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ08
Near Easthampton, MA 01027
Mike K.
Job Details: 08/28/2023
"Unit not cooling. Found evap cover and evap clogged with frost. Loose wire in connector for defrost heater. Corrected and rearranged wire routing. Steamed clear evap and drain pan overflowed. Advised cs that overflow occurred, but all defrosted thoroughly. They will leave towels to catch remaining overflow."
We serviced a
LG REFRIGERATOR
Model LFX25973D/00
Near Northampton, MA 01062
Mike K.
Job Details: 08/28/2023
"Replaced drain hose and steamed clear ice build up, draining fine."
We serviced a
ELECTROLUX REFRIGERATOR
Model EI27BS16JS6
Near Northampton, MA 01060
Mike K.
Job Details: 08/28/2023
"Address is 49 Columbus Ave.Rf warm, fr has been staying cold. Found conpressor /fans running but no flow into rf. Damper is wide open.evap clogged with ice and defrost thermostat tests open, also cracks in fr gasket.Quoted for gasket and defrost thermostat. Saved estimate, cs will think it over. Estimate good for seven days. Collected for service call."
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDB13
Near Shrewsbury, MA 01545
Amanda R.
Job Details: 08/28/2023
Left parts there needs second tech to remove door and stainless cover to replace dispenser motor ; O-emld tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Shrewsbury, MA 01545
Amanda R.
Job Details: 08/28/2023
Left door hinge spring broken replaced hinge operation normal
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Troutman, NC 28166
Vincent O.
Job Details: 08/28/2023
Found f9e1 long drain error. Found debris in drain trap causing long drain. Removed debris. Unit draining properly. Instructed customer on proper use and loading. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Mooresville, NC 28115
Vincent O.
Job Details: 08/28/2023
Found f7e1 error. No change in water temp. Customer says issue began in colder months. Ran diagnostics and verified proper operation of heater. Heater working. Instructed customer on proper use and operation of machine. Running hot water at sink prior to use. Also found customer does not have rinseaid. Explained use of rinseaid especially with plastic tub.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Mooresville, NC 28115
Vincent O.
Job Details: 08/28/2023
"Installed new compressor. Pulled vacuum and checked for leaks. Recharged system 48g r600a. Allowed unit to run and verified pressures balance and suction line remains dry. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A , used 1 R600a (R600a) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW862CHC1
Near Burlington, CT 06013
Ruben C.
Job Details: 08/28/2023
Checked unit found wash element sensor open replaced element tested ok cust will try a load
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 08/28/2023
Replaced all previously ordered parts tested operations no abnormal noises or issues found. Dryer is heating and operating properly.
We serviced a
KITCHENAID RANGE
Model KSEG700ESS3
Near Kings Mountain, NC 28086
Mark C.
Job Details: 08/28/2023
Unit will not advance past 300 due to a sticking relay on the control quoted 714.56 customer is not going ahead with the repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Hadley, MA 01035
Mike K.
Job Details: 08/28/2023
"Frost in freezer. Found door not sealing fully in upper right, cause was box in pizza box storage area just large enough to keep door from sealing completely. Cleared frost build up and showed cs what had happened. Door now sealing properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Hadley, MA 01035
Mike K.
Job Details: 08/28/2023
"Unit is under 1yr wp warranty per service bench.Top lights out, fr light out and not making ice.Icemaker giving e5 error, bad thermistor.No flicker on any of the lights out. All on same circuit per tech sheet. Ordering lights, control and icemaker.Office to contact cs when parts come in to schedule return.; ordrng 1 W11483116 (Led fr) and 1 W11484839 (Led harness assy) and 1 W11484836 (Led rf) and 1 W11658802 (Icemaker) and 1 W11224256 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 08/28/2023
"Complaint dishwasher leaking. I found heating element had failed, causing all the plastics to warp, causing a hole to melt into tub Causing Dishwasher to leak. Unit will need inner door, panel and tub and plastic to go with it. Tub will be shipped directly to customers home customer to inspect tub For proper color. No additional issues found with dishwasher at this time. ; ordrng 1 W11513977 (Tub) and 1 W10518394 (Element), rqstng P&A on 1 WP661566 (Thermostat), ordrng 1 W11612333 (Inner door) and 1 WPW10254545 (Gasket), rqstng P&A on 1 WPW10671905 (Dispenser)"
We serviced a
GE REFRIGERATOR
Model GFE26GMKBES
Near Suffield, CT 06093
Mike K.
Job Details: 08/28/2023
"Replaced rf evap fan and fan is running with good air flow. Cs to monitor. Temps felt decent on arrival, so possible intermittent operation. If issues continue would look at main control."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 08/28/2023
Complaint vent fan never turns off . I found fan is louder than usual. Replaced fan fan noise is greatly reduced fan does turn off when door is opened or cancel button is pressed fan operation is normal operation of the dishwasher. No additional issues found no error codes found either.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 08/28/2023
I replaced all previously ordered parts or cycled icemaker test 44 and icemaker water valves test 45. No additional issues found with icemaker or water valves or refrigerator at this time. Everything working normally. ; dspstn on spec-tagged invntry: 1 WPW10341320 VALVE
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 08/28/2023
"Complaint dryer works fine for a couple of days and then after that it stopped working now it makes a humming noise and then after about a minute makes a click. I found issue is with the motor motor will not start but if I assist the motor it will start and run just fine. Dryer heats, and gets hot with no issues. Wiring is all fine. I am ordering motor and all additional parts. ; ordrng 1 W11596046 (Seal) and 1 W10888146 (Housing) and 1 WP697772 (Wheel) and 1 W11481730 (Bracket) and 1 W11549461 (Motor) and 3 WP489463 (Screw)s"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Gastonia, NC 28054
Mark C.
Job Details: 08/28/2023
Door is dented at in the center of the panel. This is an unoccupied new construction.; ordrng 1 W11416790 (Panel)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte, NC 28212
Mitch H.
Job Details: 08/28/2023
"Tested and found lid not locking. Attempted to start a cycle, lock constantly clicks but does not latch. Ordering lid lock and control. Scheduled return visit for Friday 9/1 from 8-1; ordrng 1 W11513248 (Lid lock) and 1 W11513246 (Control)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near South Windsor, CT 06074
Gary V.
Job Details: 08/28/2023
"Inspected and found open circuit thru capacitor and replaced with new capacitor, cycled and tested fine.; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"
We serviced a
ADMIRAL RANGE
Model WDE150LVB01
Near Somers, CT 06071
Gary V.
Job Details: 08/28/2023
"Installed new bake element and cycled, tested fine now."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Enfield, CT 06082
Gary V.
Job Details: 08/28/2023
"Inspected and found vibration noise coming from condenser panel area, adjusted and tightened and unit running quietly now. All functions test fine."
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Dudley, MA 01571
Angel R.
Job Details: 08/28/2023
"Installed control and pump, tested unit on quick cycle. Tested ok until cycle was cancelled to switch to drain and spin. then unit froze and is no longer functioning. Will have to order wire harness. I did check water level sensor hose and it is free and clear.; ordrng 1 W11568984 (Harness)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Burlington, CT 06013
Ruben C.
Job Details: 08/28/2023
Checked unit could not advance test cycle kept filling with water unit is stacked ordering control pressure switch and hose also puting in for helper unit is in very tight quarters have informed cust if helper not approved cust would have to pay for helper 169.00; rqstng P&A on 1 W11544680 (Control) and 1 W11316246 (Pressure switch) and 1 W11456953 (Hose pressure) and 1 Helper (Helper)
We serviced a
AMANA RANGE
Model AER6603SMS0
Near Bristol, CT 06010
Ruben C.
Job Details: 08/28/2023
Checked unit unit is getting f1e0 code intermitently ordering main control; ordrng 1 W11594204 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHW0
Near Bristol, CT 06010
Ruben C.
Job Details: 08/28/2023
Checked unit found door seal stretched out causing water to leak in corner replaced door seal rested normal; used 1 W11177741 (GASKET) from stock
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Marlborough, CT 06447
Jeremy B.
Job Details: 08/28/2023
Installed new motor and tested all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Farmington, CT 06032
Chuck M.
Job Details: 08/28/2023
Installed heater. Checked ok.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Southington, CT 06489
Chuck M.
Job Details: 08/28/2023
Customer complaint is that dryer does not fully dryer clothes and it has been like that since purchase. Tested heat and moisture sensor. Dryer is operating normally. Informed customer about sensor cycles and timed dry features.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near New Britain, CT 06052
Chuck M.
Job Details: 08/28/2023
Part received was Damaged out of the box. Was able to repair original chute and filter is going in properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Vernon, CT 06066
Jeremy B.
Job Details: 08/28/2023
"Ice maker getting E2 error. Found cubes bridged together jamming icemaker. Cleared away ice and did fill test and it filled properly. Will order and replace icemaker. ; ordrng 1 W11658802 (Icemaker), dspstn on spec-tagged invntry: 1 WPW10341329 VALVE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Ellington, CT 06029
Jeremy B.
Job Details: 08/28/2023
Ran ice maker diag found E5. Ran harvest test 57 and it harvested cubes properly. Ran fill test test 45 and it filled properly. Inspected condenser and found it clogged with dog hair. Cleaned condenser compressor very hot. Needs new compressor and filter drier replaced. Needs new ice-maker also; ordrng 1 W11658802 (Icemaker) and 1 W11574734 (Compressor)
We serviced a
SAMSUNG REFRIGERATOR
Model RFG297AARS/XAA
Near Tolland, CT 06084
Jeremy B.
Job Details: 08/28/2023
Icemaker not working. Its getting power but not cycling. Replaced and tested it cycled and filled properly. Please allow 24hrs for ice. ; dspstn on spec-tagged invntry: 1 DA97-07365G ICE MAKER
We serviced a
AMANA DRYER
Model NED4655EW1
Near Charlotte, NC 28205
Mitch H.
Job Details: 08/28/2023
"Tested and found dryer only has 12 volts and incoming. Checked cord, all good. Checked wall outlet, only has 1 leg of power. Checked breakers, none tripped. Advised customer that she would need to have outlet checked to ensure correct voltage to dryer"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Mount Holly, NC 28120
Mark C.
Job Details: 08/28/2023
Units basket is shaking violently due to sagging suspension dampers. Unit also will not complete a calibration cycle due to a faulty control.; ordrng 1 W11419171 (Control) and 1 W11400156 (Suspension)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW04
Near Stanley, NC 28164
Mark C.
Job Details: 08/28/2023
Customer states unit will not dispense cubed ice. Found the lever on the ice bucket to be sticking. Freed lever unit is fully operational.; dspstn on spec-tagged invntry: 1 WPW10179146 VALVE
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Stanley, NC 28164
Mark C.
Job Details: 08/28/2023
Unit is tripping the breaker due to an earth ground short due to a a pinch in the harness between the back panel and the control bracket. Repaired and rerouted the harness using the retention clip on the harness. Unit is fully operational.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Lincolnton, NC 28092
Mark C.
Job Details: 08/28/2023
Customer states unit isnt cleaning or dissolving the pods found unit to be filling properly however the units pump will not activate due to a faulty circulation pump.; ordrng 1 W11613480 (Sump assembly)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Bessemer City, NC 28016
Mark C.
Job Details: 08/28/2023
"Ran unit on air fluff using the airflow test kit unit is showing a restriction. Unit is heating properly, went and inspected the exit of the exhaust vent to find no airflow from the duct indicating a blockage in the ducts. Instructed customer on the proper use and care of the unit and that the vent would need to be cleaned for proper operation."
We serviced a
MAYTAG RANGE
Model MER6600FZ2
Near Charlotte, NC 28277
Jeff L.
Job Details: 08/26/2023
Found board showing top surface hot and it is not I ordered the control office will call customer when part comes in; ordrng 1 W11092468 (Control)
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Charlotte, NC 28277
Jeff L.
Job Details: 08/26/2023
Replaced part unit ran and checked okCall complete
We serviced a
MAYTAG WASHER
Model MVWB765FW3W
Near Charlotte, NC 28277
Jeff L.
Job Details: 08/26/2023
Washer has power coming in but nothing going out ordered UI and control board office will call customer when part comes in; ordrng 1 W11135391 (Control panel) and 1 W11429620 (Control board)