Service History 175 - Advantage Appliance Repair

We serviced a

AMANA M/W OTR

Model AMV2307PFS07

Near Waterbury, CT 06704

Jimmy R.

Job Details: 06/04/2024

"Replaced all switches,harness,fuses and small harness rewired all interlock switches and tested unit. Microwave now heating and and operating to specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Waterbury, CT 06708

Jimmy R.

Job Details: 06/04/2024

Installed new controls and checked defrosting found unit is now going into a defrost and staying checked cooling and all operations are now working to factory specs ; dspstn on spec-tagged invntry: 1 W11196400 CNTRL-ELEC

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JS3

Near Bessemer City, NC 28016

Ryan S.

Job Details: 06/04/2024

Installed hinges from order. Read unit. Cooktop now able to lift and close properly. Verified proper operation.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Coventry, CT 06238

Jeremy B.

Job Details: 06/04/2024

"Installed suspension and bezel. The bezel came broken need to reorder. The rotor is damaged needs new, tub ring and basket damaged needs new. Took pictures ; ordrng 1 W11260238 (Rotor) and 1 W11178227 (Basket) and 1 W11510461 (Wash plate) and 1 W11550898 (Bezel) and 1 W11590590 (Tub ring)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Marlborough, CT 06447

Jeremy B.

Job Details: 06/04/2024

Customers complaint is panel not powering on and drain pump keeps running. Held cancel button down for 10 secs and canceled. Ran calibration and then automatic test. All checks ok. ; dspstn on spec-tagged invntry: 1 W11162438 CNTRL-ELEC

We serviced a

WHIRLPOOL OVEN

Model RBD245PDS14

Near Middletown, CT 06457

Jeremy B.

Job Details: 06/04/2024

Customers complaint is oven panel will power on and on. Arrived and power and display was on. Shut breaker off and removed panel and checked connections. After powering back on the display isnt working. Called tech support and verified internal problems with board needs new and its NLA was given this reference number #7739226303

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Cromwell, CT 06416

Jeremy B.

Job Details: 06/04/2024

Installed new compressor pulled vacuum then recharged. Please allow 24hrs for temps to stabilize. ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock

We serviced a

JENN-AIR REFRIGERATOR

Model JBSFS48NMX00

Near Glastonbury, CT 06073

Jeremy B.

Job Details: 06/04/2024

Installed new control please allow 25hrs for temps to stabilize.

We serviced a

JENN-AIR OVEN

Model JMW2427DS01

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 06/04/2024

Panel is the wrong color needs stainless will reprder. ; ordrng 1 W11236900 (Control panel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Davidson, NC 28036

Robert A.

Job Details: 06/04/2024

Cx complaint that the unit is leaking water from the RC. I inspected the unit to confirm the complaint. I found the drain tube from the RC evap is clogged going to the drip tray. I removed the clogged and tested the unit for the cx. The unit is working as designed. I collected the service call fee by CC.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Charlotte, NC 28216

Robert A.

Job Details: 06/04/2024

"Cx complaint that the unit is not cooling at all.I inspected the unit to confirm the complaint. I found the compressor and fans are running fine. The inside of both areas are at room temp, I can smell refrigerant inside the unit. I ran test 4 to make sure the compressor and condenser fan are operable, they worked fine.the unit has a SS leak. Im ordering a new compressor and evap to resolve the issue.; ordrng 1 W11550396 (Evap) and 1 W11557425 (Compressor) and 1 W11504423 (Coupler) and 1 W11504415 (Coupler) and 1 W11504416 (Coupler) and 1 W11504431 (Coupler)"

We serviced a

UNKNOWN VENTHOODS

Model UXT4130ADS2

Near Charlotte, NC 28216

Robert A.

Job Details: 06/04/2024

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Lancaster, SC 29720

Jonathan J.

Job Details: 06/04/2024

"Complaint filter keeps getting stuck cannot close filter, door filter door constantly falling randomly day and night. I found housing is causing filter to get stuck up in the ceiling, preventing it from falling down and door is not closing properly as well. It will need the housing and the door Fix. No additional issues found unit is cooling properly as of right now and making ice properly as well. ; ordrng 1 67006325 (Base) and 1 WP67006331 (Lid)"

We serviced a

AMANA REFRIGERATOR

Model ABB1924BRW00

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 06/04/2024

Checked over fridge and found fridge section warm and no air blowing up freezer section cooling but unit frosted over causing no air flow to fridge. Placed unit into a defrost cycle and found compressor running wile unit would defrost cntrl faulty. Replaced control and reprogrammed unit placed unit unit a defrost and heater is now coming on and defrosting properly.; used 1 WPW10503278 (CNTRL-ELEC) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model GARF30FDGB00

Near Avon, CT 06001

Chuck M.

Job Details: 06/04/2024

Replaced compressor and pressure tested with nitrogen. System held pressure. Vacuumed system and it held. Charged 4.8 ounces. Unit is cooling. Unit is in garage. Told customer due to heat unit will take time for temperature to stabilize.

We serviced a

WHIRLPOOL DRYER

Model WGD8620HW3

Near Longmeadow, MA 01106

Mike K.

Job Details: 06/03/2024

"Support wheel had worn and come off. Replaced supports/idler/belt and running smoother. Also display panel has broken free of supporting screws, touch panel not secure to housing as several mounts are broke, making it difficult for cs to operateOrdered console.; ordrng 1 W11367339 (Console), used 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near East Hartford, CT 06118

Chuck M.

Job Details: 06/03/2024

Customer complaint is that washer lid would not unlock and drain overflows. Ran diagnostics and found error codes F8e6 water hazard. F0e3 overloaded. Ran diagnostics cycle successfully. Washer is working as designed.

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 06/03/2024

"Ran diag keeps giving f5 error code. Wash plate stripped and shaft on gearcase stripped. Needs new lid lock, gearcase, and wash plate. Quoted customer they will pass."

We serviced a

WHIRLPOOL WALL OVEN

Model JJW2827DS02

Near Burlington, CT 06013

Ruben C.

Job Details: 06/03/2024

Checked unit found console has stuck key tried resetting did not work ordered control panel; ordrng 1 W11236899 (Console)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Portland, CT 06480

Jeremy B.

Job Details: 06/03/2024

"Cloths not spinning out properly. Ran self test and found worn hub. The shaft in gear case worn. Needs new gearcase, hub and agitator. ; rqstng P&A on 1 W11454734 (Gearcase) and 1 W10528947 (Hub) and 1 W11550891 (Agitator) and 1 Xtratime (Xtra time)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Middletown, CT 06457

Jeremy B.

Job Details: 06/03/2024

Washer not starting cycle. Found belt damaged and fell off pulley. Installed new belt and ran calibration then self test all checks ok. ; used 1 W11239857 (BELT) from stock

We serviced a

FRIGIDAIRE DISHWASHER

Model FGIP2468UD2A

Near Middletown, CT 06457

Jeremy B.

Job Details: 06/03/2024

"Customers complaint is the dishwasher keeps running and never shuts off. Started a normal cycle and it started and motor came on intention for a while and then cancelled the water drained and lights on panel went off. After a few Mins the wash motor will pulse voltage ranges from 40-55vac needs new panel, control, and door latch. ; rqstng P&A on 1 5304520008 (Console) and 1 5304517594 (Control) and 1 5304525218 (Latch)"

We serviced a

WHIRLPOOL M/W OTR

Model WMH32519HV07

Near Blacksburg, SC 29702

Mitch H.

Job Details: 06/03/2024

"Unplugged microwave. Removed and disconnected front control panel. Replaced control. Reconnected and reassembled panel. Tested light, fan and microwave operation. All checked good and operating properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Cheshire, CT 06410

Jimmy R.

Job Details: 06/03/2024

"Ran Dispenser and found auger motor coming on but humming not pushing ice out, removed ice bin and found a big chunk of ice blocking and frozen up in bin shoot, removed bin and melted ice checked ice flow and unit now dispensing. Advised customer on dumping ice every other week or when they see it stuck together this will stop it from binding up. Checked cooling and found unit set to high in both sections also no air flowing between shelfs due to to much food in unit, advised customer on air flow unit will cool better with space. Evap is frosted fully and working to specs"

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Meriden, CT 06450

Jimmy R.

Job Details: 06/03/2024

"Tested unit and found washer would go off balance when running a spin checked for errors and found F0e5 off balance load, ran a calibration cycle and a wash and spin cycle finding legs not level and unit is sitting on carpet. Adjusted legs to level tub of machine ran a few spin cycle and unit is now spinning properly and working to specs. Advised customer unit will shake some and balancing the clothes with equal weighted items will stop from goin off balance advised u may have to stop the unit and adjust clothes if unit starts to bang. All operations are working normally ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Meriden, CT 06451

Jimmy R.

Job Details: 06/03/2024

"Tested unit and found machine would leak water from front on panel into drip pan then error out, checked leaking and found drain pump bound up so unit would over flow with water and leak out. Checked drain pump and found silver mesh inside sump housing broken off jamming up pump, replaced sump&motor ran unit threw a wash cycle and all operations are now working to specs ; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Simsbury, CT 06089

Ruben C.

Job Details: 06/03/2024

Per Randy receipt in sd is good replaced control harness ok only getting certain buttons on panel working needs new facia; ordrng 1 W11478525 (Control fasia)

We serviced a

SAMSUNG WASHER

Model WF45T6000AW

Near Wrentham, MA 02093

Aimee Z.

Job Details: 06/03/2024

"Took top off Found the counter weight on top and bottom bolts all broken Counter weight hanging one boltNeeds tub replacement , new bolts.Cust has in spare room wasnt hook up.; ordrng 1 DC97-21456D (Spin basket) and 1 DC97-21946A (Rear tub) and 8 DC97-02412R (Bolt)s and 8 DC61-00201A (Front wash nut tubs)s and 1 DC61-04708D (Tub front Nla)"

We serviced a

FRIGIDAIRE OVEN

Model FGGH3047VFB

Near North Attleborough, MA 02760

Aimee Z.

Job Details: 06/03/2024

"Found had power to igniter wasnt lighting , replaced with truck stock and pre heated 350; used 1 12400035 (Igniter) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMHZ00

Near Hartford, CT 06112

Chuck M.

Job Details: 06/03/2024

Replaced evaporator fan motor and ice maker. All checked ok. Qqq we e Ed; dspstn on spec-tagged invntry: 1 4317943 ICE MAKER and 1 WPW10464673 EVAP MOTOR

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRW08

Near West Hartford, CT 06117

Chuck M.

Job Details: 06/03/2024

Replaced door hinge. Showed customer it works.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Windsor, CT 06095

Amanda R.

Job Details: 06/03/2024

Customer didnt have receipt customer out of first year warranty quoted 129 customer got receipt sent it to me through text ; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Manchester, CT 06040

Jeremy B.

Job Details: 06/03/2024

Customers complaint is washer not fully draining. Tan self test all checks ok. The water customer concerned with is water in the tub in the balance ring. This is normal all checks ok.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Charlotte, NC 28278

Mitch H.

Job Details: 06/03/2024

"Checked and found unit not cooling at all. Entered diagnostics ran tests 56, 57 and 58 for all fans, all working properly. Ran tests 38 and 40. Compressor not working and very hot. Compressor is bad. Would need new compressor. Parts covered under 10 year sealed system warranty. Labor not covered. Quoted customer for labor to replace compressor and saved estimate. Customer approved repair. Collected for service call. Will collect balance on return visit. Checked part availability and scheduled return for 6/6 AM ; ordrng 1 W11592009 (Compressor kit) and 1 2Xtime (2X time)"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Monroe, NC 28112

Jonathan J.

Job Details: 06/03/2024

Two point washing machine will not wash properly will not drain water out of the tub will not do anything goes from sense to done. I found drain wiring harness was broken at Mullick connector. I replaced harness tested operations no further issues found at this time. Drain pump is now operating properly. ; used 1 W11643701 (HARNESS LOWER) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Monroe, NC 28112

Jonathan J.

Job Details: 06/03/2024

Complaint not making ice I found fill tube was frozen over I defrosted fill tube I tested operations no additional issues found

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near Steele Creek, NC 28278

Mitch H.

Job Details: 06/03/2024

"Checked and found water supply line not installed correctly and also found clamp on valve hose out of place. Corrected both issues. Tested dishwasher multiple times, no leaks. Operating properly."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Rock Hill, SC 29732

Mitch H.

Job Details: 06/03/2024

"Checked and found dryer on had 120V incoming power. Checked cord, no issues. Found that if plugged is moved n wall outlet dryer gets correct power and operates correctly. Advised customer that they have an issue with wall outlet. Dryer operating as designed."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near York, SC 29745

Mitch H.

Job Details: 06/03/2024

"Checked and found that washer would not start cycle. Entered diagnostics, no stored error codes. Unplugged washer to cycle power. Plugged bag in, washer now operating properly. Requesting P&A for control.; rqstng P&A on 1 W11556725 (Control)"

We serviced a

WHIRLPOOL DRYER

Model WGD5605MW1

Near Meriden, CT 06451

Jimmy R.

Job Details: 06/03/2024

"Installed new cntrl,harness and ignitor also replaced thermal fuses due to black all over them and heater checked unit for correct flam and machine is now heating up and flam is normal. Ran unit threw a timed dry and all operations now working to specs ; dspstn on spec-tagged invntry: 1 279311 IGNITOR FLAT , used 1 279973 (Thermal cutoff) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Mansfield, CT 06250

Amanda R.

Job Details: 06/03/2024

Replaced both ff door gaskets explained wanted to put them in dryer to help relax rubber customer didnt want me to put in dryer was okay with wrinkles

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Willington, CT 06279

Amanda R.

Job Details: 06/03/2024

Unit not leveled correctly leveled but left side mounting screws out ; dspstn on spec-tagged invntry: 1 W11712995 LEFT HINGE and 1 W11712996 RIGHT HINGE

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Meriden, CT 06450

Jimmy R.

Job Details: 06/03/2024

"Checked over unit and found washer would not complete a cycle it would error out f9e1 long drain checked drain and found water just dripping out, removed drain pump and found screen plugged with sock blocking water from draining and machine operation removed items and ran unit thew a diagnostics cycle, all operations now working to specs"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Amherst, MA 01002

Chris B.

Job Details: 06/03/2024

Replaced all parts and unit running normal. No leaks detected.

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Charlotte, NC 28269

Robert A.

Job Details: 06/03/2024

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Simsbury, CT 06070

Ruben C.

Job Details: 06/03/2024

Replaced cover and control had to defrost coil checked heating element normal ohm reading cust will observe for proper operation

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Huntersville, NC 28078

Ryan S.

Job Details: 06/03/2024

"Customer complained unit icemaker not working. Ran diagnostics found E2 error. Found no water in icemaker. Found filmtube frozen, found fill tube heater not working. Quoted 467.55 for repair. Customer paid via card. Scheduled return call for Thursday PM. ; ordrng 1 W11658802 (Icemaker) and 1 W11087201 (Fill tube heater)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Huntersville, NC 28078

Robert A.

Job Details: 06/03/2024

Cx complaint that the unit is still making the squealing noise. I inspected the unit to confirm the complaint. I found the idler pulley is rusted and needs to be replaced. I replaced the idler with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 4392065 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Huntersville, NC 28078

Robert A.

Job Details: 06/03/2024

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS05

Near Cornelius, NC 28031

Robert A.

Job Details: 06/03/2024

"Cx complaint that the unit is not cooling well in the FC. I inspected the unit to confirm the complaint. The cx said it normally happens whenever more times are put in the FC.I took temps for each area. The FC was set to -6 it read 2. He RC was set to 37 it read 42. I checked the rear of the unit, the compressor is working fine. I did notice the condenser fan is running really slow, to the point I can stop it was my hand and it has trouble starting again by itself. The incoming voltage to the fan is 12vdc as designed. The condensers low fan speed to hindering the cooling of the unit. The unit needs a new condenser fan to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11574308 (Condenser fan assembly) and 1 W11664342 (Main control)"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Cornelius, NC 28031

Robert A.

Job Details: 06/03/2024

Cx complaint that the unit is not starting cycles. I inspected the unit to confirm the complaint. I found an error code: f5e1. I noticed the lid has separated in the area near the hinge not allowing the lid to lock. The lid assembly needs to be replaced to resolve the issue. I quoted the cx and collected the service call fee by CC.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near East Longmeadow, MA 01028

Chris B.

Job Details: 06/03/2024

Complaint that the unit is not cooling properly. Found compressor running dry hot and not reaching proper temperature. Ice in the freezer looks glassy. Found rust accumulated in the drain tube. Customer will look into another unit.

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near Springfield, MA 01118

Chris B.

Job Details: 06/03/2024

Complaint that the unit is not turning on. Found bad AC cord. Will order parts for a return visit.; ordrng 1 W11611445 (Harness Wire Ac Cord) and 1 W11562260 (Control Board)

We serviced a

KENMORE REFRIGERATOR

Model ="10661184101"

Near Springfield, MA 01109

Chris B.

Job Details: 06/03/2024

Complaint that the unit is not cooling properly in the fresh food section. Found bad evaporator motor and drainage clogged. Replaced part and unclogged the unit. Unit working normal.; used 1 WPW10189703 (EVAP MOTOR) from stock

We serviced a

WHIRLPOOL RESIDENTIAL REFR

Model WRS325SDHW08

Near Springfield, MA 01108

Mike K.

Job Details: 06/03/2024

"Icemaker not making ice, tray full. Would not advance. Replaced icemaker and went through full harvest, filled fine.; used 1 W11546935 () from stock"

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFZ07

Near Springfield, MA 01128

Chris B.

Job Details: 06/03/2024

"Complaint that the unit is not cooling properly. Found unit unplugged. Ran unit and found that the start relay is getting hot and tripping. Tried new start device and same issue. All pins ohmed out but found compressor seized and not running. Will order all parts for a return visit. R600a ; rqstng P&A on 1 W11580057 (Compressor Kit) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11506635 (Coupler) and 1 W11109499 (Drier Filter) and 1 W11504449 (Coupler), ordrng 1 W11504449 (Coupler), rqstng P&A on 1 2xFrameJob (2x Frame Job) and 1 W11506635 (Processing Tube), states that autho needed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Wilbraham, MA 01095

Chris B.

Job Details: 06/03/2024

Replaced part and unit running normal. No leaks detected. Customer complaint that the last time testing out the new wash pump that was defective and leaked water during the test the basement has a medium size water stain in the ceiling. Customer will call Whirlpool for this issue. Due to unknowing that the new wash pump was defective til is was fully tested by the tech. The second one ordered was installed with no issues.; dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP

We serviced a

WHIRLPOOL WASHER

Model WTW2000HW0

Near Springfield, MA 01105

Mike K.

Job Details: 06/03/2024

"Cs says unit is from rent a center. Does not have receipt, they called owner and I looked at unit while he contacted her.Portable washer.Says unit wouldnt unlock after cycle.Unlocked on arrival, tested in spin cycle. locks fine, takes a minute or so to unlock. Tested four times and worked fine each time.Owner does not have receipt for rent a center and does not come up in service bench. Advised to go through rent a center to set up call, but is working fine in testing done while waiting.No receipt and not paying for unit, will schedule through rent a center with any further issue."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Cramerton, NC 28032

Ryan S.

Job Details: 06/03/2024

Retuned to install new evap fan. Installed evap. Verified proper operation.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Chicopee, MA 01013

Mike K.

Job Details: 06/03/2024

"Fr not cold enough, on max. Meats soft, ice cubes in ice trays sitting in water . Compressor /fans running.Removed evap cover and frost build up in upper right, rest of evaporator with no frost pattern. Sealed system issue, r600a unit.Office to contact cs when parts come in to schedule return.; ordrng 1 2xtime (2x time) and 1 W11109499 (Drier) and 1 W11504445 (Drier coupler) and 1 W11504447 (Drier coupler) and 1 W11580057 (Compressor) and 1 W11506619 (Coupler) and 1 W11578570 (Coupler) and 1 W11506619 (Coupler) and 1 W11578004 (Evaporator) and 1 W11504450 (Evap coupler) and 1 W11506619 (Evap coupler) and 1 R600a (R600a) and 1 Lokringsealant (Lokring sealant)"

We serviced a

KENMORE DRYER

Model 402-89032012

Near Southampton, MA 01073

Mike K.

Job Details: 06/03/2024

"Unit operating, not tumbling, found belt brokenQuoted for belt/ pulley and labor; ordrng 1 6602-001655 (Belt) and 1 DC93-00634A (Pulley)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near East Hartford, CT 06108

Chuck M.

Job Details: 06/03/2024

"Replaced compressor and vacuum system and charged to 43 grams. Frost pattern developed and unit is cooling. ; dspstn on spec-tagged invntry: 1 W11504415 COUPLER 8.5/8 NR MS 00 1 W11504430 COUPLER 7/6 NR MS 00 , 1 W11506619 COUPLER 8 NK MS 00 , and 1 W11506635 COUPLER 6 NF MS SV"

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Monroe, NC 28110

Jonathan J.

Job Details: 06/03/2024

"Complaint washer works just fine. It just will not dispense fabric softener fabric softener still remaining at the end of the cycle. Issue is a recently occurring issue. I found hot water valve had been turned off recently due to the valve leaking. This machine requires hot water for the fabric softener dispenser to work properly. No further issues or abnormal noises heard with washing machine at this time. As soon as customer is able to get water leaking issue, controlled or fixed and resume with hot water issue should remedy itself by turning on hot water"

We serviced a

KENMORE DISHWASHER

Model 665.12773K312

Near Monroe, NC 28110

Jonathan J.

Job Details: 06/03/2024

9-1 9-2 complaint dishwasher leaking . I found diverter assembly is leaking. On this specific model you cannot replace entire sump motor assembly. Unit has to be rebuilt. Piece by piece unit unit will need hose kit. Unit will need diverter assembly. Unit will need sump kit unit will need Gromit to fix main wash. Motor is working perfectly fine with no further issues found at this time.customer declined repair today is going to look at replacement options

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 06/03/2024

Customers complaint is dishwasher not drying dishes. Ran diag found no error codes. Ran self test and heater came on took pic. Customer not using rinse aid. Called tech support all checks normal customer must use rinse aid SR#7739215215

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW0

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 06/03/2024

Installed new parts ran test 12 in diag and all checks ok.

We serviced a

WHIRLPOOL WASHER

Model WTW8120HW0

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 06/03/2024

"Installed new clutch, slider, control, and stator. Ran calibration and then self test all checks ok. Started a quick wash cycle and waited for it to fill and advance to wash."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Marlborough, CT 06447

Jeremy B.

Job Details: 06/03/2024

Installed new door and hinge all checks ok.

We serviced a

WHIRLPOOL DRYER

Model MGDE500VW2

Near Windsor Locks, CT 06096

Gary V.

Job Details: 06/03/2024

"Inspected and found idler pulley making noise, replaced with new idler pulley and cycled, tested fine.; used 1 279640 (IDLER PULLEY) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKW2

Near Windsor, CT 06095

Chuck M.

Job Details: 06/03/2024

Customer complaint is that dishwasher would not start cycle. Ran diagnostics and found error codes F9e2 drain motor electrical problem. F8e4 overfill/float switch. F5e1 door switch stuck open. Ran automatic test cycle successfully. Ran normal cycle and checked for leaks and no leaks found.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Windsor, CT 06095

Chuck M.

Job Details: 06/03/2024

Replaced damper. Checked temperature settings and FF section was set at 35 degrees and freezer was set at-4 degrees. Set to recommended. ; dspstn on spec-tagged invntry: 1 WPW10479155 DAMPER CNTRL

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Monson, MA 01057

Chris B.

Job Details: 06/03/2024

Complaint that the unit is not cooling properly. Found start device tripping due to bad compressor. Found no reading on the compressor legs. Verified that the unit is within the 5yr warranty on the sealed system for parts and labor. Collected trip fee.; ordrng 1 W11547313 (Compressor) and 1 W11504445 (Coupler) and 1 W11504447 (Coupler) and 1 W11504416 (Coupler) and 1 W11504431 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Coupler) and 1 W11506635 (Processing Tube) and 1 2xFrameJob (2x Frame Job)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM10

Near Westfield, MA 01085

Mike K.

Job Details: 06/03/2024

"Unit is under 1yr wp warranty per service bench, just delivered couple days ago. Unit is running and cooling, but not sealing, frost build up in fr and water in rf. Complaint of sometimes stopping and things start to defrost. Also says is making some noises. Unit running on arrival and no unusual noises. Verified gaskets not sealing, door direction had been switched, flipped door gaskets , reformed and sealing fine. Did add washer to fr door hinge for better contact with top cabinet"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Westfield, MA 01085

Mike K.

Job Details: 06/03/2024

"Unit unplugged on arrival. Plugged in and unit is on manual drain. Allowed to complete. Cs said it did on its own , was not running any cycle, just started midday. Unit does have a high standing drain.No errors in history, ran diagnostic cycle fine. Re calibrated and ran test cycle again fine. Cs to monitor.If occurs again, cs informed to just let complete. If reoccurs repetitively, order control."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM03

Near Springfield, MA 01109

Gary V.

Job Details: 06/03/2024

Customer wasnt available and will call office to reschedule.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Springfield, MA 01109

Gary V.

Job Details: 06/03/2024

Customer wasnt available and will call office to reschedule.; saved tckt

We serviced a

GE DRYER

Model GTX33EASK0WW

Near Springfield, MA 01109

Gary V.

Job Details: 06/03/2024

"Inspected and found clump of debris lodged in blower, cleared out and tested fine."

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Springfield, MA 01119

Gary V.

Job Details: 06/03/2024

Called customer and she canceled over the phone.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC0

Near Springfield, MA 01104

Gary V.

Job Details: 06/03/2024

"Installed all parts listed and cycled thru auto test, all functions test normal."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Agawam, MA 01030

Gary V.

Job Details: 06/03/2024

"Inspected and found freezer door warped causing door not to seal properly, will order new door and she will call when it arrives.; ordrng 1 LW10858419 (Stainless freezer door)"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW1

Near Granby, CT 06060

Mike K.

Job Details: 06/03/2024

Unit is under 1yr wp warranty per service bench.Complaint of incorrect water temperature. Found water lines reversed. Corrected and ran manual component tests and verified correct water valve operation.

We serviced a

WHIRLPOOL WASHER

Model MVWB855DCO

Near Longmeadow, MA 01106

Gary V.

Job Details: 06/03/2024

"Inspected and found 120v getting to main acu but no operation at all, needs electronics replaced, will submit estimate and call.; rqstng P&A on 1 W11226503 (Ui panel w/harness) and 1 W11093097 (Main acu), states that autho needed"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Hartford, CT 06112

Ruben C.

Job Details: 06/03/2024

Checked unit found vent is old and being crushed have informed cust needs to get new vent instruct now fullfilled

We serviced a

WHIRLPOOL DISHWASHER

Model GU1100XTLQ1

Near Farmington, CT 06032

Ruben C.

Job Details: 06/03/2024

Checked unit found glass in Maserator remove glass tested operation normal draining normally and washing did not need parts ; dspstn on spec-tagged invntry: 1 8193762 FUSE KIT and 1 WP661658 DRAIN PUMP

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Newington, CT 06111

Ruben C.

Job Details: 06/03/2024

Ran diagnostics normally no error codes ran component test normal ran cycle normal have informed cust on loading

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ11

Near New Britain, CT 06051

Ruben C.

Job Details: 06/03/2024

Cust needs to get printed receipt from Home Depot to include model and date of purchase

We serviced a

MAYTAG DRYER ELECTRIC

Model MED3500FW0

Near Franklin, MA 02038

Aimee Z.

Job Details: 06/03/2024

Installed new tune up kit and tested; dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Charlotte, NC 28214

Ryan S.

Job Details: 06/03/2024

"Installed new parts ordered by previous tech. Ran unit to test and mag made no noise. Tested mag and new mag is defective. Ordering new mag, and microwave control board. Noticed very slight damage from shipping but had seen worse and part was ok before. Wanted to try instead of just ordering new part. Informed customer office will call when part comes in. ; ordrng 1 W11578959 (Magnatron.) and 1 W11325786 (Microwave control) and 1 2xtimeframe (2xtimeframe)"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Gastonia, NC 28054

Ryan S.

Job Details: 06/03/2024

"Customer had receipt from local furniture company, receipts from that company dont have model number. Have had this issue before. Informed customer to call company to get proper receipt with model number , or call whirlpool to get authorization to repair. Left call."

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near Stanley, NC 28164

Ryan S.

Job Details: 06/03/2024

"Custom complained unit not cooking in oven properly. Issue with bake, unit stops working in. Bake. Surface element ok. Replaced control board on previous call. Thermostat checks ok. Ran unit and checked temps with k type thermostat. Set to 350deg . Got 280? avg temp. Temp sensor was 1.7ohm and 1.7 ohm at board. Proper voltage to unit. Both elements getting voltage and heating. Installed control on last call. Called techline. Techline said to run 6 temp avg to get proper reading. Set to350? got temp sensor is reading temps correctly. Tech line said to replace temp sensor. Used different k type thermometer and ran 6 temp avg and got 329? set to 350? Unit seems to be working as designed now. Sr#7739210925 customer convinced unit not working properly, informed him temps are proper and have been the whole hour I was here, ( frost temp check was equipment failure) verified unit working as designed. ; used 1 Wpw10181986 (Sensor) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DSS2

Near Vernon, CT 06066

Amanda R.

Job Details: 06/03/2024

Customer told dispatcher a kitchenaid model number but they have a ge unit and is upset because we dont carry ge parts on our truck and cant fix it today dosent want repair now

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS01

Near Vernon, CT 06066

Amanda R.

Job Details: 06/03/2024

"Rails were not ordered ordered two freezer rails today ; rqstng P&A on 2 WP13055901 (Rails)s, states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Windsor, CT 06095

Gary V.

Job Details: 05/31/2024

"Inspected and found ice maker accidentally turned off, turned back on and cycled, tested fine.; dspstn on spec-tagged invntry: 1 WPW10179146 VALVE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near East Granby, CT 06026

Gary V.

Job Details: 05/31/2024

"Inspected and found freezing in the refrigerator compartment, and found air dampers stuck open, causing freezing, replaced part and cycled tested fine.; used 1 W11645127 (DAMPER CNTRL) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Cromwell, CT 06416

Jeremy B.

Job Details: 05/31/2024

Installed new compressor and filter drier. Leak checked with nitrogen. Found leak in evaporator. Replaced and leak checked found none. Pulled vacuum then tried to recharge but compressor tripping off on overload needs new compressor. ; ordrng 1 WPW10507886 (Compressor)

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model WTW6157PB0

Near Middletown, CT 06457

Jeremy B.

Job Details: 05/31/2024

Washer leaving lint on the cloths. Ran diag found no error codes. Ran self test and it ran fine. Drain hose installed properly. Hot and cold flow proper. Customer using correct amount of soap. Recommend customer use clean washer cycle monthly and try a different cycle other then normal with extra rinse.

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LS4

Near Springfield, MA 01108

Chris B.

Job Details: 05/31/2024

Complaint that the units door has loosen is not holding the glass in its place. Found that the corner right is cracked. When trying to remove the glass the trim came off completely. The trim behind the handle has a plastic corner which holds the glass. This part was cracked and came fully separated when trying to adjust. Will need to order a new trim. Will order parts for a return visit. ; ordrng 1 W11449263 (Glass Trim Holder)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB10

Near Springfield, MA 01109

Chris B.

Job Details: 05/31/2024

"Replaced part and now diagnostic is responding correctly. Verified heating, damper, sensors and cooling and all working normal."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Charlotte, NC 28269

Robert A.

Job Details: 05/31/2024

Cx complaint that the unit is not progressing through cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components worked except spin and agitate. Error code: f7e1 appeared after the service cycle. The unit needs a new capacitor to resolve the issue. I replaced the capacitor with 1 from TS and tested the unit for the cx. The unit is working as designed.; used 1 W11395618 (CAPACITOR/INTER COIL) from stock

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Charlotte, NC 28208

Robert A.

Job Details: 05/31/2024

Cx is a tenant and says the landlord will pay for any repair. The cx admits to there being a pest infestation in the house. The tenant is not willing to pay a service fee. I did not diagnose the unit. The pest need to be terminated before any work can be performed.

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