We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
11/01/2023
Washer still randomly giving F3E1 error code. Ran diag automatic test went through fine. Checked pressure hose and its clear. Wires making good connections. Replaced pressure switch and ran through self test everything worked fine. If problem continues will need new control. Sent estimate ; used 1 WPW10448876 (SWITCH-WL) from stock
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
11/01/2023
Installed new parts and ran self test all checks ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Belchertown, MA 01007
Chris B.
Job Details:
11/01/2023
Complaint that the unit is not cycling through correctly. Found this time that the drainage got clogged resulting from a bad drain pump. Will order hose and drain pump. Will order parts for a return visit.; ordrng 1 W11244231 (Hose) and 1 WPW10280024 (Retainer) and 1 W11399437 (Drain Pump) and 1 WP356138 (Clamp)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Southwick, MA 01077
Mike K.
Job Details:
11/01/2023
"Clogged evap drain. Steamed clear drain and posted half bottle of water in, drained fine. Cleared ice sheet and freezer door closing/ sealing fine"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Worcester, MA 01606
Angel R.
Job Details:
11/01/2023
"Installed new valve, problem persisted. Called tech line for assistance found bad wiring in cabinet. Deemed unrepairable. SR#7737691991"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE304LPA1
Near Longmeadow, MA 01106
Roger R.
Job Details:
11/01/2023
"Found unit not filling. Installed new valve and unit fills and drains. But no wash action. Unit had error code F7E2 meaning variable spending motor failure. Unit will also need new sump assembly ; ordrng 1 W11460946 (Sump), dspstn on spec-tagged invntry: 1 WPW10327249 VALVE-INLT"
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Springfield, MA 01107
Roger R.
Job Details:
11/01/2023
Tested dryer and found all functions working correctly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Charlotte, NC 28205
Ryan S.
Job Details:
11/01/2023
"Unit is a different refrigerator, Called Randy, Randy said to fix it and change serial number. unit is having same issue, found damper bad also. Replaced damper from ts. Reassembled and unit now working properly. ; used 1 W11645127 (DAMPER CNTRL) from stock"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Charlotte, NC 28205
Ryan S.
Job Details:
11/01/2023
"Returned to replace motor and fan wheel. Replaced parts and reassembled. Ran unit to test function and unit heating, spinning and no noise from fan area now. Verified proper operation. ; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Springfield, MA 01109
Roger R.
Job Details:
11/01/2023
Found unit has a bad thermal fuse on heater box. Replaced and checked operation all okay venting good. ; used 1 279769 (THERMAL CUTOFF) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Springfield, MA 01109
Roger R.
Job Details:
11/01/2023
Found customer had inadvertently turned on fountain/night light feature that they were unaware of. No part needed or used. Returned part.
We serviced a
MAYTAG WASHER
Model MVW6500MW0
Near Meriden, CT 06450
Jimmy R.
Job Details:
11/01/2023
"Tested unit and found washer erroring out f9e1 long drain, checked drain pump and found pump wires had broken off causing no power to drain, fixed wires and unit is not driving but would not wash would go right to done and shut off. Tested actuator and found not moving to sense the cycle replaced actuator and unit is now washing and working to specs ; used 1 W10913953 (Actuator) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW09
Near Monroe, NC 28112
Jonathan J.
Job Details:
11/01/2023
Complaint door gasket keeps falling off of fresh food door. I found complaint true I replace door gasket. Applied sealant to new gasket channel of door to hold new gasket in place. Customer to allow six hours for a gasket to Neil after a heated gasket to reform to frame. Customer to wait six hours before opening door so gasket can re-form no cooling issues. No additional issues found unit making ice while I was at home. ; used 1 WPY055980 (HI TEMP ADHESIVE) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Meriden, CT 06451
Jimmy R.
Job Details:
11/01/2023
"Tested washer and found unit would not lock and would display lid not closed when starting, found strike broken and lid lock plastic broken causing unit to not start a wash cycle. Replaced strike and latch ran unit thew a calibration cycle and unit went thew properly, ran wash cycle and all operations are now working to specs ; dspstn on spec-tagged invntry: 1 W11394572 DOOR LOCK , used 1 W11457841 (Strike) from stock"
We serviced a
JENN-AIR OVEN
Model JJW3830WR00
Near Charlotte, NC 28269
Robert A.
Job Details:
11/01/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Charlotte, NC 28214
Robert A.
Job Details:
11/01/2023
"Cx complaint that the unit is not heating. I inspected the unit to the complaint. I found the unit is getting 243v. The unit tumbles and has good airflow, just no heat. The tco kit fuse above the element has blown and needs to be replaced. Im ordering the part for the return visit.; ordrng 1 W10900067 (Tco kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Berlin, CT 06037
Jimmy R.
Job Details:
11/01/2023
"Checked over unit and found fridge freezing food and freezer not freezing items, removed rear evaporator cover and found ice ball on right side of evap checked compressor and found super hot to touch found frost pattern backing off of evaporator wile cooling. Melted all ice and heated evaporator up Removed r600 and refilled, checked frost pattern and same issue frost would build up and back right off compressor is faulty again and unit is restricted in evaporator. Customer should have entire unit replaced with new this would be the 3rd compressor. Will order parts for repair customer Is going to call customer service and see what can be done advised to let us know then well schedule return visit ; ordrng 1 W11578004 (Evaporator) and 1 W11504450 (Coupler) and 1 W11506619 (Coupler) and 1 W11580057 (COMPRESSOR)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Monroe, NC 28110
Jonathan J.
Job Details:
11/01/2023
Complaint washer will not stop agitating filling draining spinning repeat walking across the floor banging. I found error codes F0e3 f0e5. I suspect customer. Had an out of balance issue causing washer issues customer has. No additional issues found with washer today I performed a quick wash cycle could not find any faults or issues with washing machine
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Monroe, NC 28110
Jonathan J.
Job Details:
11/01/2023
F0e3 f8e1 f2e1 I found valve is working fine on all setting but time keeps going up and up and up pressure dome is clear ui has personal button that is inoperable on random occasions. No issues found with lower drive or debris between washplate or tub. Unit will need control and ui to fix will need valve as just in case water valve issue is intermittently failing. Control is coming up no longer available. ; rqstng P&A on 1 W11130237 (Ui) and 1 W11040850 (Motor control) and 1 W11165546 (Valve)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Southington, CT 06489
Jimmy R.
Job Details:
11/01/2023
"Checked over unit due to machine making a high pitch screeching noise when unit would get to a high speed spin, ran diagnostics and found unit making noise when spinning checked rotor and stator and found ok checked agitator for anything stuck and it is clear. Found noise coming from Gearcase bearings or seal due to shaft dropping on Gearcase, unit will need new Gearcase,rotor,stator and clutch will order parts and return advised stator was special order and once in we would call for return visit ; ordrng 1 W11449841 (Gearcase) and 1 W10734521 (Clutch) and 1 W11260238 (Rotor) and 1 W11195971 (Stator)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near East Windsor, CT 06016
Gary V.
Job Details:
11/01/2023
"F7e3,f6e3,f7e7,f3e3. Inspected and found multiple faults, basket rpm fault, motor communication fault, inlet temp fault, slider failing to engage, motor getting intermittent voltage for spin or Agitation, slider is properly engaging, ordering stator and wire harness, and main acu as back up. Will call when parts are approved.; rqstng P&A on 1 W11568984 (Harness) and 1 W10915700 (Stator) and 1 W11419171 (Main acu), states that autho needed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Windsor Locks, CT 06096
Gary V.
Job Details:
11/01/2023
"Installed main acu and cycled thru diagnostics, tested fine now."
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW1
Near Southington, CT 06489
Jimmy R.
Job Details:
11/01/2023
"Installed new console and ran washer thew a test cycle, checked all operations and unit is now selecting cycles and working to specs"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Southington, CT 06489
Jimmy R.
Job Details:
11/01/2023
"Checked over unit and found dryer knob had broken off of timer causing unit to not start, checked timer and found it needs to be replaced with the knob will order both and return. Parts tentative p/a ; ordrng 1 W10185982 (Timer) and 1 W10770866 (Knob)"
We serviced a
KITCHENAID RANGE
Model KFEG500EWH3
Near Waterbury, CT 06706
Jimmy R.
Job Details:
11/01/2023
"Checked over unit and found cooktop had cracked on middle burner due to thermal breakage, replaced faulty top with new and advised customer to let top sit in house for a few hrs so top can acclimate to temps. Checked over all other operations and unit is now working to proper specs"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Waterbury, CT 06702
Jimmy R.
Job Details:
11/01/2023
"Installed all new parts and cut out cracked cap tub pumped unit down and unit held a vaccume, filled with r600 and checked evap for frost pattern found unit frosting up and working to specs. Advised to leave unit plugged in for 24hrs so temps can regulate and r600 can work threw the system ; dspstn on spec-tagged invntry: 1 W11504419 COUPLING 8/7 AL-AL 1 W11504445 COUPLER , 1 W11504449 COUPLER NR AL 4/2 CAP-EVA , and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Charlotte, NC 28212
Jeff L.
Job Details:
11/01/2023
Found agitator making noise when the top part and the agitator dogs make contact. The dogs are wore down and the top part of agitator the teeth are wore down.Spoke with salesman at rent a center said t was a 2 year warranty from actual purchase date. Stated it says that I. Whirlpool contract; ordrng 1 285565 (Agitator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Charlotte, NC 28269
Vincent O.
Job Details:
11/01/2023
Installed new evap. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11504449 COUPLER NR AL 4/2 CAP-EVA and 1 W11506619 COUPLER 8 NK MS 00
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Mooresville, NC 28117
Vincent O.
Job Details:
11/01/2023
"Found vent restriction causing long dry times. Instructed customer to have venting cleaned. Checked and verified vent hose is not kinked. Unit is heating properly. Poor air flow, customer will need vents cleaned"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Indian Trail, NC 28079
Jonathan J.
Job Details:
11/01/2023
"Complaint ice maker leaking all over floor. I found ice thickness in ice maker was paper thin towards fill tube and overflowing at head unit I replaced. Ice maker found new ice maker head unit motor would never spin I placed head unit from a different new ice maker onto ice maker no issues no over filling unit dispense water fine no leaks no further issues temp in fresh food section was set to 36 was reading 34.8 degrees customer also complained of food freezing I set unit back to recommended setting of 38 degrees. ; used 1 W10882923 (ICE MAKER), and 1 WPW10300022 (ICE MAKER) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Fort Mill, SC 29708
Mitch H.
Job Details:
11/01/2023
Tested and ran diagnostics. No stored error codes. Customer says that he had an electrician out and he said there was nothing wrong with the power. I started and let dishwasher run for several minutes on 4 different cycles. Each time let it fill and start washing then cancelled cycle and let it drain. Breaker never tripped. Checked and took picture of breaker. Dishwasher is on a 15 amp breaker. Was told by Whirlpool that unit should be on a 20 amp breaker. Relayed this information to customer.
We serviced a
JENN-AIR MICROWAVE
Model JMW2430IL03
Near Rock Hill, SC 29732
Mitch H.
Job Details:
11/01/2023
"Turned off breaker. Pulled oven from wall. Removed and replaced magnetron, inverter and microwave appliance manager. Reassembled, turned breaker back on. Tried to test microwave, ran for a few seconds then got F6E8 communication error. Checked all connected on board, retried, same result. Called tech line spoke to Brandon SR# 7737694278 ran tests and found thermistor bad. Ordering thermistor. Checked part availability and scheduled return for 11/6 pm; ordrng 1 W11607085 (Thermistor)"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB10
Near Westfield, MA 01085
Mike K.
Job Details:
11/01/2023
"Under 1yr wp warranty per service bench.Clogged evap drain, steamed clear and draining"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2
Near Hartford, CT 06103
Chuck M.
Job Details:
11/01/2023
Customer complaint is that dishwasher makes a noise at 46 minutes and at 6 minutes and again two times at 5 minutes. Recorded noise and found it is the dispenser. Sent video to techline and was told to order control and dispenser. SR# 7737696453; ordrng 1 W11660283 (Control) and 1 W11412300 (Dispenser)
We serviced a
WHIRLPOOL DRYER
Model WGD8000DW4
Near Windsor Locks, CT 06096
Gary V.
Job Details:
11/01/2023
"Inspected and found blower and motor making grinding noise, quoted and he will call."
We serviced a
WHIRLPOOL DRYER
Model CED9150GW3
Near Ellington, CT 06029
Gary V.
Job Details:
11/01/2023
"Arrived and found unit was uninstalled. Replaced parts listed, but unable to cycle and test because unit is uninstalled, but unit should be fine. Property management will reinstall unit."
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Ellington, CT 06029
Gary V.
Job Details:
11/01/2023
"Concern is stains on clothes. Took pics of stained clothes. Inspected and found no fault codes, thoroughly inspected washer and did not find any indication of stains coming from washer, all functions test normal and nothing stuck in tub. Unit test normal at this time."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Mooresville, NC 28117
Vincent O.
Job Details:
11/01/2023
"Found wire harness has once been repaired with wire nut. Unit has f9e1 error and not draining properly. Placed in drain/spin cycle. No drain. Wiggling wires will allow for drain. Got unit to drain properly but then drain doesnt shut off. Order and replace harness and control. ; ordrng 1 W11627413 (Control) and 1 W11643701 (Harness), dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Torrington, CT 06790
Ruben C.
Job Details:
11/01/2023
Replaced drain pump tested operation normal ran unit about 10 min no error code showing cust will try a complete cycle
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Troutman, NC 28166
Vincent O.
Job Details:
11/01/2023
"Found unit making ice. Customer complaint of not dispensing. Found auger motor seized. Order and replace auger motor. ; ordrng 1 W11671282 (Auger motor) and 1 WPW10169511 (Yoke), dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW1
Near Avon, CT 06001
Ruben C.
Job Details:
11/01/2023
Checked unit did not find any issues with unit ran diagnostics normal no error codes no issues found with unit tested normal
We serviced a
GE REFRIGERATOR
Model GYE22KSHHSS
Near Franklin, MA 02038
Aimee Z.
Job Details:
11/01/2023
Found drain frozen needs drain heater . Cleared ice and drain; ordrng 1 WR51X10134 (Drain conductor)
We serviced a
SAMSUNG WASHER
Model WF45K6200AW/A2
Near Franklin, MA 02038
Aimee Z.
Job Details:
11/01/2023
Ran through a manual setting found the circ and drain pump not working Needs drain pump
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Farmington, CT 06085
Ruben C.
Job Details:
11/01/2023
Checked unit no error codes in memory tested operation normal no issues found cust does not have email
We serviced a
WHIRLPOOL WASHER
Model WFW70HEBW0
Near Avon, CT 06001
Ruben C.
Job Details:
11/01/2023
Replaced dispenser assy tested operation normal ran diagnostics normal no error codes in memory
We serviced a
WHIRLPOOL WASHER
Model MVWB765FC3
Near Plymouth, CT 06786
Ruben C.
Job Details:
11/01/2023
Installed basket and spanner nut ran diagnostics normal tested operation normal agitating and spinning normally cleared any error codes
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Chicopee, MA 01022
Roger R.
Job Details:
11/01/2023
Found unit working properly but vented into wall that I cannot find the output. Recommend having venting checked and serviced.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Ludlow, MA 01056
Roger R.
Job Details:
11/01/2023
"Found unit plugged in and unresponsive. Checked and found 120v at main board input but no LED indicator onboard lighting up. Will need new main board and also needs lid strike as that was damaged when customer was getting clothing out of unresponsive unit with lid locked. Will need new main board and lid strike. ; rqstng P&A on 1 W11457841 (STRIKE) and 1 W11419051 (Control, main), states that autho needed"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC0
Near Hampden, MA 01036
Roger R.
Job Details:
11/01/2023
"Found Unit has a broken blower wheel. Try to remove blower wheel and it is stuck on shaft of motor. Need to order motor, blower housing and screws to replace damaged parts. Will return as soon as possible.; ordrng 1 279787 (MOTOR) and 1 WP697772 (BLOWER WHEEL) and 1 W10888146 (Housing, blower) and 2 WP489463 (Screw)s"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Bloomfield, CT 06002
Chuck M.
Job Details:
11/01/2023
Customer complaint is that control panel was not working. Found control panel locked. Unlocked and dishwasher checked ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Bloomfield, CT 06002
Chuck M.
Job Details:
11/01/2023
Customer complaint is that ice maker was not making ice. Inspected and found ice maker was off. Turned on ice maker and it harvested. Advised customer to allow time for ice production.
We serviced a
WHIRLPOOL OVEN
Model MIR8890AS
Near Bloomfield, CT 06002
Chuck M.
Job Details:
11/01/2023
Customer complaint is that oven was not heating properly. Inspected and found bake element shorted. Replaced element and tested. Oven is heating properly. Showed customer it works. ; used 1 W10779716 (ELEMENT) from stock
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Simsbury, CT 06070
Chuck M.
Job Details:
11/01/2023
Customer complaint is that dryer drum was not turning. Found belt broken. Replaced belt and tested. Showed customer it works. ; used 1 341241 (BELT) from stock
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS20
Near New Britain, CT 06053
Chuck M.
Job Details:
11/01/2023
Installed upper and lower blower fans. Tested and no error codes found. Showed customer it works.
We serviced a
KITCHEN AID OVEN
Model KMBP100ESS03
Near Newington, CT 06111
Chuck M.
Job Details:
11/01/2023
Customer complaint is that microwave is noisy. Inspected and found wave guide cover burned. Inspected and found no further damage. Quoted customer P&L. Customer will replace wave guide cover himself.
We serviced a
HOTPOINT WASHER
Model HTW240ASK6WS
Near Hartford, CT 06114
Chuck M.
Job Details:
11/01/2023
Customer complaint is that washer filled with water and will not complete cycle. Inspected and found lid lock faulty. ; ordrng 1 WH08X32657 (Lid Lock)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Manchester, CT 06042
Amanda R.
Job Details:
11/01/2023
Motor collar broken blower wheel needs to be broken off ; ordrng 1 Wp694089 (Wheel) and 1 279827 (Motor)
We serviced a
KITCHENAID DISHWASHER
Model KUDS01ILBL1
Near Pomfret, CT 06259
Amanda R.
Job Details:
11/01/2023
The start button not responding needs new black console ; ordrng 1 WP8531245 (Panel)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Belchertown, MA 01007
Chris B.
Job Details:
11/01/2023
Complaint that the agitator is broken. Found broken wash plate and agitating piece. Wash Plate came off with no issues. Will order parts for a return visit.; ordrng 1 W11510461 (Wash Plate) and 1 W11614636 (Agitator) and 1 W11510462 (Cap) and 1 W10752187 (Screw)
We serviced a
WHIRLPOOL RANGE
Model WFE540H0EB1
Near Hadley, MA 01035
Chris B.
Job Details:
11/01/2023
Complaint that the unit is not reaching proper temperature. Found bad heating element. Quoted parts and labor. Replaced heating element and unit reached proper temperature. 1yr warranty on parts and labor. Please send copy of receipt to the physical mail.; used 1 W10779716 (ELEMENT) from stock
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS05
Near South Hadley, MA 01075
Mike K.
Job Details:
11/01/2023
"Took photo of receipt.Doors are not aligned, unit has not been used yet, remodeled home.Found right bottom rise bent and missing footing. Unit looks to just be not square, but will not attempt to lower foot as it will damage floor.; ordrng 1 WPW10515762 (Roller assy right side)"
We serviced a
WHIRLPOOL WASHER
Model Mvw7232hw1
Near Worcester, MA 01604
Angel R.
Job Details:
11/01/2023
"Replaced slider with TS, tested and calibrated ok. Found no error codes stored.; used 1 W10734521 ( SLIDER) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near Worcester, MA 01604
Angel R.
Job Details:
11/01/2023
"Ran diagnostics found F8E3, ran diagnostics cycle and tested ok. Left machine doing a wash cycle."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Millbury, MA 01527
Angel R.
Job Details:
11/01/2023
"Ran diagnostics found F6E3 comm. error, F7E4 basket re-engagement failure. Washer has grease splattered all over the bottom of unit. Gearcase is shot. The customer says the will not proceed with repairs as it costs more than washer was bought for."
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Granby, MA 01033
Chris B.
Job Details:
11/01/2023
Complaint that the unit is not finishing the cycle. Ran a normal cycle with clothes to show customer best way to load the washer. Unit ran through properly. No issues found and no error codes present.
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Charlotte, NC 28208
Robert A.
Job Details:
10/31/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; ordrng 1 W11223840 (Turntable shaft)
We serviced a
MAYTAG DRYER
Model MEDC215EW0
Near Westfield, MA 01085
Mike K.
Job Details:
10/31/2023
"Unit wont start. Verified voltage at terminal, starter switch operational, thermal fuse good. When testing voltage at motor, soon as I connected probe from motor to ground the unit started and has been operational since. Started and stopped cycle multiple times with no issue. Possible loose connection or motor issue. Quoted for motor. Will just do with as is for now."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS08
Near Southwick, MA 01077
Mike K.
Job Details:
10/31/2023
Replaced rails and door is closing properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Charlotte, NC 28214
Robert A.
Job Details:
10/31/2023
"Cx complaint that the units light does not work. I inspected the unit to confirm the complaint. I found the light switch arm separated. I attempted to replace the switch but the harness was stuck in foam. The switch can not be replaced, I called techline to document the issue.Sr7737677966; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near East Hampton, CT 06424
Jeremy B.
Job Details:
10/31/2023
Customers complaint is that dishwasher will shut off 10-20 mins later into cycle. Ran diag found no error codes. Ran automatic test. Started a normal and then a quick wash cycle and found all checks ok. If problem continues recommend replacing control. ; dspstn on spec-tagged invntry: 1 WPW10591570 MOTOR/SUMP
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Agawam, MA 01001
Chris B.
Job Details:
10/31/2023
Complaint that the unit is leaking water from the bottom. Found no leakage but found the Load And Go option was turned on when customer is not using. Set unit to normal settings and no leaks detected. Ran a quick cycle with issues
We serviced a
WHIRLPOOL WASHER
Model LSQ9244EQ00
Near Springfield, MA 01104
Chris B.
Job Details:
10/31/2023
Complaint that the unit is leaking water. Found bad pump and coupler. Quoted parts and labor. Customer will contact us back if decides to do the repair. Collected trip fee.
We serviced a
FRIGIDAIRE MICROWAVE
Model FGMV175QFA
Near Holyoke, MA 01040
Chris B.
Job Details:
10/31/2023
"Complaint that the unit will not turn on. Found blown fuse. Found microwave door not sitting properly and is the culprit for the fuse to blow. Customer prefers to just install the fuse for the meantime. I mentioned to the customer the fuse nor labor will not be warranted because of bad door and customer is ok with it. Used fuse from ts.; used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Torrington, CT 06790
Jimmy R.
Job Details:
10/31/2023
"Removed old compressor and evaps brazed in all new parts and filled unit with 6.00 oz 134a, let unit cycle and checked booths evaps for cooling found frost patterns good and units Is working to specs. Advised customer to give unit 24hrs so temps can regulate ; dspstn on spec-tagged invntry: 1 W10832994 COMPRESSOR , used 1 W11506635 (Coupler) from stock"
We serviced a
MAYTAG RANGE
Model MET8800FZ01
Near Meriden, CT 06451
Ruben C.
Job Details:
10/31/2023
"Checked unit found ohms on heating element low ordering elements also found not all functions on control working ordering control; rqstng P&A on 2 W11662148 (Bake elements)s and 1 WPW10611615 (Lower broil), ordrng 1 W11095934 (Element broil upper), rqstng P&A on 1 W11132199 (Control), states that autho needed"
We serviced a
WHIRLPOOL DRYER
Model MEDX700XL0
Near Southington, CT 06489
Ruben C.
Job Details:
10/31/2023
Checked unit found blower wheel center broken on motor would need motor and blower cust not repairing at this time informed cust has 7 days
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Bristol, CT 06010
Ruben C.
Job Details:
10/31/2023
"Checked unit making noise again from gearcase also found basket wobbling ordered gearcase splutch washplate and basket; rqstng P&A on 1 W11510461 (Washplate) and 1 W10752187 (Screw) and 1 W10721967 (Splutch) and 1 W11513243 (Basket) and 1 W11449840 (Gearcase), states that autho needed"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS11
Near Denver, NC 28037
Ryan S.
Job Details:
10/31/2023
Light under microwave doesnt work. Customer has tried multiple bulbs all not being led variant. Foudn no power to bulb. Ordering new control board. Scheduled return call for ; ordrng 1 W11545876 (Control)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Mount Holly, NC 28120
Ryan S.
Job Details:
10/31/2023
"Customer complained of error code. Foudn f3e2, unit just says drying complete as soon as it starts. ran tests for moisture sensor and found sensor not open could not find issue but sensor not working so ordering acu and strip harness. , ordering acu, moisture sensor and thermistor. Scheduled return call for 11-7-23 am. ; ordrng 1 W11413569 (Acu) and 1 WPW10298258 (Harnes)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Franklin, MA 02038
Angel R.
Job Details:
10/31/2023
"Installed all parts, tested ok. Customer is unsatisfied with different color paddle. Will order new paddle for ice to match. ; rqstng P&A on 1 WPW10353848 (pad)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Northampton, MA 01060
Chris B.
Job Details:
10/31/2023
Complaint that the unit has a broken lid strike. Replaced part and unit working normal. Cleared out the F5E4 error code. ; used 1 W11457841 (STRIKE) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Amherst, MA 01002
Chris B.
Job Details:
10/31/2023
Complaint that the unit is not cooling. Found no cooling nor frost pattern. Ran diagnostic test. Found bad compressor and sealed system. Quoted parts and labor but customer will look into another unit. Customer called Whirlpool to verify is the compressor was under warranty but it wasnt.
We serviced a
GE RANGE
Model JB250DF5WW
Near Palmer, MA 01080
Chris B.
Job Details:
10/31/2023
Complaint that the unit is not working properly. Found bad power cord. Quoted parts and labor. Replaced 240v cord and stove working properly. Mentioned to the customer to have someone look at the electrical outlet because at any movement will cause unit to disconnect. Customer will have the outlet verified. 1yr warranty on parts and labor.; used 1 PT220 (RANGE CORD 4' 3 WIRE) from stock
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Wilbraham, MA 01095
Chris B.
Job Details:
10/31/2023
Complaint that the unit will turn off by itself and customer has to start it on a few times. Ran a 350* cycle and unit running normal. Found no issues at this time. Verified in the back for any loose connections. Verified thermostat and all normal. Did a hard reset and found no error codes. Collected trip fee. Mentioned to the customer to keep an on the unit and to do a normal bake.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near York, SC 29745
Mitch H.
Job Details:
10/31/2023
"Checked and found control board only showing a line in each window. Cycled power, no change. Attempted to run diagnostics. Control would not respond to any inputs or enter diagnostics. Quoted customer for replacing board. Advised her that I could not check anything else due to board not working. Customer authorized repair. Replaced board, programmed for correct model. All functions operating properly. Collected full amount on CC.; used 1 WPW10503278 (Control) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near York, SC 29745
Mitch H.
Job Details:
10/31/2023
"Checked refrigerator and found unit cold but not freezing. Compressor running and operating properly. Checked and found unit not running at proper pressures. Checked for leaks, none found. Evacuated refrigerant, pulled vacuum and this time charged by pressure rather than weighing charge. Appears to be operating properly with good frost pattern now. Advised customer to allow 24 hours for unit to reach proper temperatures."
We serviced a
KITCHENAID RANGE HOOD
Model KVWB606DSS
Near Charlotte, NC 28214
Ryan S.
Job Details:
10/31/2023
Retuned to replaced control and Ui boards. Replaced board and unit now working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Suffield, CT 06078
Gary V.
Job Details:
10/31/2023
"Inspected and found hub stripped, replaced and cycled, tested fine.; used 1 W10528947 (HUB) from stock"
We serviced a
WHIRLPOOL WASHER
Model MHW3505FW0
Near Stafford, CT 06076
Gary V.
Job Details:
10/31/2023
"Inspected and found done indicator chime no longer making noise, contract only covers functional failures. Quoted for repair and she will call."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Charlotte, NC 28214
Ryan S.
Job Details:
10/31/2023
"Customer didnt speak good English said it no work. Ran service mode and all functions working properly. Ran normal cycles and Found control board lights flashing. From sense to done across in order like in series, and unit wont start cycles, goes straight to rinse/ spin before starting senseingncycle and after it starts initial spin check. Called tech line. Tech line informed to order control and capacitor.. ordering control and capacitor. Sr#7737677476 schedule return call for 116-23 am. ; ordrng 1 W11626074 (Control) and 1 W11395618 (Capacitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Fort Mill, SC 29707
Jonathan J.
Job Details:
10/31/2023
"Replaced icemaker, three-way valve, assembly, damper, control, assembly, and heater fill tube going to icemaker upper. I verified in diagnostics menu. Icemaker upper fill valve heater is working properly and getting hot on fill tube going to icemaker. No additional issues found all fan motors are working properly. Temperatures upon arrival are 36.2 and -1?. ; dspstn on spec-tagged invntry: 1 WPW10479155 DAMPER CNTRL"
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS0
Near Southampton, MA 01073
Roger R.
Job Details:
10/31/2023
Found unit off and unplugged. Plugged in and compressor started and unit started cooling properly.
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2479SF4A
Near Lancaster, SC 29720
Jonathan J.
Job Details:
10/31/2023
Complaint dishwasher full of water will not wash will not do anything. I found drain hose is not properly connected under sink customer will need a plumber to fix hose and drain system no issues found with dishwasher other than unit cannot properly drain.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Indian Trail, NC 28079
Jeff L.
Job Details:
10/31/2023
Found ice maker arm hung in the up position dropped arm down cycled ice maker and it did harvest and fill with water and rakes stopped at proper positionCall complete
We serviced a
WHIRLPOOL RANGE
Model WOC54EC0HS04
Near Stallings, NC 28104
Jeff L.
Job Details:
10/31/2023
Wrong part will return 11-3-23 pmPart#W11297728; ordrng 1 W11297728 (Panel)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Gastonia, NC 28056
Ryan S.
Job Details:
10/31/2023
Customer complained of error code. Found multiple f6e4 errros. Ordering Ui panel and control board. Scheduled return call for 11-6-23 pm. ; ordrng 1 W11600321 (Ui panel) and 1 W11261167 (Control)
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS05
Near Belmont, NC 28012
Ryan S.
Job Details:
10/31/2023
Unit has 1 year additional warranty. Customer complained back right burner not igniting. Found food stuck in orifice. Informed customer that cleaning orifice isnt covered under warranty. He understood and said he would clean it and didnt want to pay to fix issue.
We serviced a
WHIRLPOOL OVEN
Model WFG510S0AB2
Near Rock Hill, SC 29732
Mitch H.
Job Details:
10/31/2023
"Tested and found an F3E0 sensor error. Removed back, tested sensor and found it out of range. Removed and replaced sensor from t/s. Tested oven, set to 350, allowed it to heat and cycle off. Opened door to let cool and cycle 3 times to confirm proper operation. No other issues found.; dspstn on spec-tagged invntry: 1 WPW10701462 WIRE HARNESS , used 1 WPW10181986 (Sensor) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Norfolk, MA 02056
Aimee Z.
Job Details:
10/31/2023
Replaced heater kit and new hose pump to drain and drain hose Tested for leaks complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6SHAXMQ00
Near Mooresville, NC 28117
Vincent O.
Job Details:
10/31/2023
Found freezer evap completely frozen over causing no cool condition. Order and replace harness and heater. ; ordrng 1 W10129821 (harns-wire) and 1 WP2323198 (defrost heater)