Service History 174 - Advantage Appliance Repair

We serviced a

AMANA DRYER

Model NED4655EW1

Near York, SC 29745

Mitch H.

Job Details: 12/18/2023

Checked and found screws not in terminal block. Realigned nuts and installed screws. All now in position and oriented properly.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW05

Near McConnells, SC 29726

Mitch H.

Job Details: 12/18/2023

"Removed old compressor and replaced with new and related parts. Charged with nitrogen, checked for leaks, none found. Allowed freezer to sit under pressure for 15 minutes. No loss of pressure. Evacuated nitrogen, pulled vacuum. Weighed in correct charge of R600 refrigerant. Compressor operating and cooling properly.; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a and 1 W11506635 COUPLER 6 NF MS SV"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Rock Hill, SC 29732

Mitch H.

Job Details: 12/18/2023

"Tested and ran diagnostics. Found F7E1 heating error. Pulled dishwasher out, tested heater, tests at 11 ohms. Heater weak. Ordering heater and control. Checked part availability and scheduled return for 12/22 AM; ordrng 1 W10518394 (Heater) and 1 W11637583 (Control)"

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HZ09

Near Chicopee, MA 01020

Mike K.

Job Details: 12/18/2023

"Fan is making loud noise when running. Unit is best by vent out top and that is where sound is connector by from found flapper and vent assy when screwed down, pulling up on unit casing and causing it to run, loosened left screw and running smoothly with no rubbing"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRSS26L3AF5

Near West Springfield, MA 01089

Mike K.

Job Details: 12/18/2023

"Replaced waterline to icemaker and ran harvest cycle of icemaker, tested fine with no leaks found. To replace line unit had to be pulled out, marks on floor prior to moving, took photo and used sliders."

We serviced a

SAMSUNG RANGE

Model NX58H5600SS/AA

Near Westhampton, MA 01027

Mike K.

Job Details: 12/18/2023

"Complaint of left front burner not lighting/ not lighting well. Oriface is clear, cleared burner head scraping clear and igniting properly. Looks to have been build up on burner head keeping igniter from sparking up. Other burners all lighting fine."

We serviced a

LG MICROWAVE

Model LGLMV1831SS/00

Near Wilbraham, MA 01095

Roger R.

Job Details: 12/18/2023

Unit need a new control. Customer declined repairs

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDB00

Near Willington, CT 06279

Amanda R.

Job Details: 12/18/2023

Taking days to freeze things not freezing ice cream thermostat in ff section basically on off showed customer how to adjust set at recommended

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW3

Near Windsor, CT 06095

Gary V.

Job Details: 12/18/2023

"Installed new main acu and now ui panel not responding now, measured 12v at ui panel, will order new ui panel. And scheduled for this fri pm slot.; ordrng 1 W11561182 (Ui panel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Charlotte, NC 28262

Ryan S.

Job Details: 12/18/2023

"Retuned to install new compressor per last tech ordered. Evacuated system, and installed new compressor, pulled vaccum and noticed slight leak. Pushed 130 nitrogen into unit and heard leak around front. Bubble tested around hinges on front doors and found leak on middle left hinge between ref door and freezer door, also noticed a lot of oil from leaking Freon on gasket. Called techline but techline was closed. Took pictures of leak via bubble test. Will call tech line when they open. Informed customer unit is not repairable and will call whirlpool to tell them and will give update after. ; dspstn on spec-tagged invntry: 2 W11506619 COUPLER 8 NK MS 00 , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Shrewsbury, MA 01545

Aimee Z.

Job Details: 12/18/2023

Found different model and serial Called office spoke Barbra said close ticketAnd have Cust call contract company for new ticket

We serviced a

MAYTAG MICROWAVE

Model MMV1175JW01

Near Worcester, MA 01604

Aimee Z.

Job Details: 12/18/2023

Cust using as a Night light and is heating the lower panel up.Explained light is for when cooking not a night lightAlso checked the fan and functionsAll working as intended

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS05

Near Charlotte, NC 28214

Robert A.

Job Details: 12/18/2023

Cx complaint that the units LR burner is not igniting. Im inspected the unit to confirm the complaint. I found the burner head and burner cap were sitting crooked preventing the burner from lighting. I adjusted the burner head and cap and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Middletown, CT 06457

Jeremy B.

Job Details: 12/18/2023

Received wrong parts. Will reorder rescheduled for Friday. ; schdld next appmnt for 12/22 FRI AM

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Stafford, CT 06076

Amanda R.

Job Details: 12/18/2023

Randomly goin from sense straight to done no saved errors replaced actuator tested every cycle starting normally ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Union, CT 06076

Amanda R.

Job Details: 12/18/2023

Not agitating or spinning out good actuator arm broken replaced calibrated operation normal ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Windsor, CT 06095

Gary V.

Job Details: 12/18/2023

Arrived and asked for sales receipt to establish warranty and customer didnt have it. Unit shows out of warranty and customer stated he wasnt going to pay.

We serviced a

THERMADOR RANGE

Model PRG304GH/19

Near Windsor, CT 06095

Gary V.

Job Details: 12/18/2023

"Installed left front switch and cycled, tested fine."

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Middletown, CT 06457

Jeremy B.

Job Details: 12/18/2023

"Installed new gearcase, belt, and cam all checks ok."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ3

Near Plymouth, CT 06786

Jimmy R.

Job Details: 12/18/2023

"Found customer had purchased a 5 year agreement and we only had info for trip charge quoted customer but they are going to call,, and get a dispatch sent over to us for parts and labor and then well have to come back"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Matthews, NC 28105

Jeff L.

Job Details: 12/18/2023

Found gear case clicking internally moved the shaft by hand and can hear it and feel it. Needs another gear case to complete this call. Defective gear case just installed. May need additional autho due to part being defective. Office please call customer to reschedulePart#W114498412xframe; ordrng 1 W11449841 (Gear case) and 2 2 (2xframe)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS586FIEM01

Near Windsor, CT 06095

Gary V.

Job Details: 12/18/2023

"Inspected and found evap fan not turning, will order and return. Customer needs for after new year.; ordrng 1 W11396715 (Evap fan motor)"

We serviced a

SAMSUNG RANGE

Model NY58J9850WS

Near Northampton, MA 01060

Mike K.

Job Details: 12/18/2023

"Unit not keeping temp in bake, element not burnt out, pulled unit out and verified 240vac coming to bake element. Bake element reads open.; ordrng 1 DG47-00020B (Bake element)"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFSS2614QS6A

Near Easthampton, MA 01027

Mike K.

Job Details: 12/18/2023

"Icemaker has been leaking water. Found divider separated from icemaker and jammed. Cleared jam and able to get divider in place. Ran through the cycles and didnt fill, did not attempt to fill.Quoted for her icemaker/ labor.; ordrng 1 241798231 (Icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW01

Near Holyoke, MA 01040

Mike K.

Job Details: 12/18/2023

"Tested compressor before installing and ran. Replaced compressor, pulled vacuum and held. Charged with 1.45oz r600a. Unit came on, running and discharge getting hot. Freezer and rf starting to cool, mullion strip hot. Cs to monitor; dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A and 1 W11506635 COUPLER 6 NF MS SV"

We serviced a

FRIGIDAIRE WASHER

Model ATF8000FS1

Near Westfield, MA 01085

Mike K.

Job Details: 12/18/2023

"Complaint of unit not spinning. Ran spin/drain and drain pump running, nothing else. Ran normal cycle and filled and agitated, ran drain/spin and will not drain. Quoted for drain pump. Sent estimate, cs will think it over. Collected for service call only."

We serviced a

AMANA WASHER

Model NFW5800HW2

Near Windsor, CT 06095

Gary V.

Job Details: 12/18/2023

"Installed new ui panel and cycled, tested fine."

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Cromwell, CT 06416

Jeremy B.

Job Details: 12/18/2023

Washer just keeps draining and drum not moving. Was able to run diag and everything worked. Reset machine and ran drain and spin and then started a normal cycle all checks ok. If problem continues will need new main control.

We serviced a

WHIRLPOOL RANGE

Model WDE350LVQ02

Near Cromwell, CT 06416

Jeremy B.

Job Details: 12/18/2023

Installed new element and tested all checks ok. I

We serviced a

SAMSUNG DISHWASHER

Model DW80R2031US

Near Worcester, MA 01602

Aimee Z.

Job Details: 12/18/2023

"Found error code communication errorAuto, Normal, expressNeeds Cntrl and control panel; ordrng 1 DD82-01594B (Ui), states that autho needed"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS1

Near Simsbury, CT 06070

Gary V.

Job Details: 12/18/2023

"Inspected and found wash pump not pumping, replaced and cycled tested fine."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Matthews, NC 28105

Jeff L.

Job Details: 12/18/2023

Replaced both door gaskets unit ran and checked okCall complete

We serviced a

MAYTAG DRYER

Model MED6230RHW2

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 12/18/2023

Replaced all previously ordered parts was able to duplicate issue motor overheating upon arrival. Thermal switch built into motor winding was open. Tested operations no additional issues. Found with dryer at this time.; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Waterbury, CT 06704

Jimmy R.

Job Details: 12/18/2023

Advised customer her unit was out of warranty threw rental center and she freaked out on me like it was my issue I did it told her she has to call and they would have to pay or customer would have to pay she just keep freaking out on me and I left ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP

We serviced a

LG WASHER

Model WM3670HVA

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 12/18/2023

I replaced drain pump motor tested operations inspected for leakage. No leakage found. Everything is now working perfectly fine. Washing machine is draining. Just fine now.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model Prmc2285af

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 12/18/2023

I replaced Nyack icemaker in fresh food section. I tested operations customer to allow 72 hours for edible ice. No additional issues found with icemaker at this time unit appears to be cooling and both zones with no issues.

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 12/18/2023

"Complaint washing machine is excessively loud compared to the Samsung that used to be there. I found washing machine was not properly leveled, causing tub to bang on the front cabinetry. Suspension rods did not have any movement in them at all due to unlevel of machine. I leveled machine was suspension rods tested operations no add additional issues. Found with wash machine here today. Everything is now Working fine. Performed a control board calibration procedure as well. Notified customer of all noises that are considered normal. Also notified customer proper loading procedure of washing machine to help mitigate out of balance loads, leading to excessive noise. ; dspstn on spec-tagged invntry: 1 W11130362 SUSPENSION"

We serviced a

WHIRLPOOL WASHER

Model LTE5243D03

Near Worcester, MA 01605

Aimee Z.

Job Details: 12/18/2023

"Washer 1999 to 2002 oldFound the hose off drain pump off, re installed in filled tub partially Wasnt draining, and the hose was still dripping. Found drips at drain pump and clamp with hose .In a closet next to a waterboiler no room to repair hoses in closetAlso advised customer that the hose are hard to drain pump would need repaired also."

We serviced a

SAMSUNG WASHER

Model WA50R5200AW/US 03

Near Shrewsbury, MA 01545

Aimee Z.

Job Details: 12/18/2023

"Cust stated start button doesnt always work , beeps a lot and goes out of balance.Checked error codes none Need ui and suspension rods; ordrng 1 DC97-21530G (Ui complete) and 4 DC97-16350U (Suspension rods)s"

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near Shrewsbury, MA 01545

Aimee Z.

Job Details: 12/18/2023

Siliconed gasket againNeeds freezer door white; ordrng 1 LW10680729 (Freezer door white)

We serviced a

WHIRLPOOL WASHER

Model n/a

Near Simsbury, CT 06070

Gary V.

Job Details: 12/18/2023

Hallways was closed due to power outage. Going to need a follow up appointment.; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Simsbury, CT 06089

Gary V.

Job Details: 12/18/2023

"Installed parts listed and cycled, tested fine now.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11454741 GEARCASE , used 1 W11239857 (BELT) from stock"

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Warren, MA 01083

Chris B.

Job Details: 12/18/2023

Replaced parts and unit running normal. Ran two diagnostic cycles and unit working normal.; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Paxton, MA 01612

Chris B.

Job Details: 12/18/2023

Replaced all parts and unit running normal. Great water flow on dispenser and mentioned to the customer to keep an eye on the unit for the next few days. No leaks detected.

We serviced a

MAYTAG RANGE

Model MER8800FZ5

Near Worcester, MA 01606

Chris B.

Job Details: 12/18/2023

Complaint that the burners are not working and oven only reaches to 300*. Found burnt main harness wire and terminal block. Will order parts for a return visit. ; ordrng 1 WPW10245259 (Terminal Block) and 1 W11451724 (Main Harness Wire)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBM01

Near Worcester, MA 01606

Chris B.

Job Details: 12/18/2023

Complaint that the bottom shelves are broken and damper is noisy. Will order parts for a return visit.; ordrng 1 WPW10671238 (Center Rail) and 1 WPW10671240 (Frame) and 1 WPW10231481 (Trim) and 1 WPW10594330 (Damper)

We serviced a

WHIRLPOOL DRYER

Model MEDP586KW0

Near Oxford, MA 01537

Chris B.

Job Details: 12/18/2023

Complaint that the units drum is not straight or even and thumping all the time. Found drum and gasket felt not working properly. Will order parts for a return visit but customer will call Percys for a replacement. Customer is not happy with fixing a dryer that is so new. Mentioned to the customer to call office if they are getting a replacement. Tried to explain that we can fix the unit but is needed to be worked on and taken apart to replace what is not working correctly. ; ordrng 1 W10545923 (Drum)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Bloomfield, CT 06002

Gary V.

Job Details: 12/18/2023

"No contact, no answer at door, office verified.; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Unionville, NC 28110

Jonathan J.

Job Details: 12/18/2023

"Complaint, not dispensing water not dispensing ice not making ice either installed a new filter no change. I found valve was not opening properly. Replaced valve assembly, tested operations no additional issues found."

We serviced a

GE RANGE

Model JBP24G003WH

Near West Hartford, CT 06107

Chuck M.

Job Details: 12/18/2023

Installed bake element and tested. Oven is heating. Showed customer it works.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Unionville, NC 28110

Jonathan J.

Job Details: 12/18/2023

I replace user interface and main control. I tested operations no additional issues found everything is now working fine. Preheated oven canceled just fine. Heated up water in the microwave to 189? in one minute from room temp 72?. ; dspstn on spec-tagged invntry: 1 W11261167 CNTRL-ELEC

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS00

Near Marshville, NC 28103

Jonathan J.

Job Details: 12/18/2023

"I replace compressor three-way valve assembly filter dryer and install the process port. Charge system tested operations unit is cooling properly as of right now full frost pattern developing on both evaporators in number four. ; dspstn on spec-tagged invntry: 1 W10779331 COMPRESSOR and 1 WPW10143759 FILTER DRIER UV , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ1

Near Fort Mill, SC 29715

Mitch H.

Job Details: 12/18/2023

"Checked and found console overlay coming loose and some keys not working. Removed and replaced console. Tested, dishwasher operating properly."

We serviced a

SAMSUNG REFRIGERATOR

Model RF18HFENBSR

Near Farmington, CT 06032

Chuck M.

Job Details: 12/18/2023

Installed evaporator cover and temperature sensor. Cleared drain. ; dspstn on spec-tagged invntry: 1 DA97-11823A EVAP COVER

We serviced a

JENN-AIR DISHWASHER

Model JDB9000CWS3

Near Farmington, CT 06085

Chuck M.

Job Details: 12/18/2023

Customer complaint is that upper rack adjusters were broken. Confirmed and replaced adjusters. Showed customer it works. ; dspstn on spec-tagged invntry: 2 WPW10546503 ADJUSTER

We serviced a

WHIRLPOOL M/W OTR

Model WMH32519HZ07

Near Burlington, CT 06013

Chuck M.

Job Details: 12/18/2023

Customer complaint is that some buttons on microwave are not working. Confirmed complaint and replaced control panel. Tested and still same button are not working. Ordered control. ; ordrng 1 W11342846 (PCBA control)

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HZ09

Near Bristol, CT 06010

Chuck M.

Job Details: 12/18/2023

"Customer complaint is that microwave had a burning smell and does not heat. Inspected and found no signs of burning. Tested microwave and it is not heating. Inspected wave guide and it is clean. Tested and found magnetron and it is faulty. Ordered capacitor, magnetron, transformer and diode. ; ordrng 1 W11545872 (Transformer) and 1 W10850446 (capactr-mg) and 1 W11256462 (diode) and 1 W10754299 (magnetron)"

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC0

Near New Britain, CT 06053

Chuck M.

Job Details: 12/18/2023

"Customer complaint is that lid would not lock. Ran diagnostics and found error codes F5e3, F5e2 and F5e1 all lid lock errors. Inspected and found lid lock physically damage. Control sending voltage to lid lock. Replaced lid lock from T/S tested and calibrated successfully. ; used 1 W10810403 (DOOR LOCK) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM0

Near New Britain, CT 06053

Chuck M.

Job Details: 12/18/2023

"Installed float, float switch, standpipe and filter. Tested ok."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Newington, CT 06111

Chuck M.

Job Details: 12/18/2023

Customer complaint is that washer would not complete cycle. Customer stated washer started working. Ran diagnostics and found error code. F7e7 motor unable to reach target RPMs. Cleared error code and ran test cycle successfully advised customer on loading washer and weight distribution. ; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC

We serviced a

AMANA RANGE

Model AER6303MFS2

Near Waterbury, CT 06704

Jimmy R.

Job Details: 12/18/2023

"Tested oven and found oven cooktop would come on and operate but stove bake and broil would not, checked voltage to terminal block and found terminal melted on the hot side causing only 120v to stove. Replaced terminal with new reconnected stove and unit is now heating up properly and all operations are working to specs ; used 1 WPW10245259 (TERMINAL BLOCK) from stock"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Waterbury, CT 06702

Jimmy R.

Job Details: 12/18/2023

"Tested washer and found unit would not power up removed console and checked control found no light on indicating control is receiving power checked voltage to control and 120v coming in control faulty. Replaced control and when running a calibration the lid lock would just keep clicking and shut done the unit, replaced faulty lid lock and ran another calibration unit is now going threw and working to factory specs ; used 1 W11307244 (Latch) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Charlotte, NC 28216

Robert A.

Job Details: 12/18/2023

"I installed the ordered parts and tested the unit for the cx. The unit is working as designed. However I checked the control and it has multiple stickers as indicated in the service pointer W11642483 . The units control needs to be replaced to fully resolve the defrost issue. The evap cover is deformed rubbing the fan blade motor as it rotates causing a buzzing noise, the evap cover needs to be replaced as well.Im ordering the part for the return visit.; ordrng 1 W11546690 (Control board) and 1 WPW10463013 (Evap cover)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FMES04

Near Charlotte, NC 28216

Robert A.

Job Details: 12/18/2023

Cx complaint that the unit builds condensation on the left side of the RC door. I inspected the unit to confirm the complaint. I found the hinge bracket in between the RC and FC were was loose causing the separation occasionally. I tightened the screw and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL M/W OTR

Model WMH32519HZ07

Near Waterbury, CT 06706

Jimmy R.

Job Details: 12/18/2023

"Installed new harnesses, rack and turn ring ran microwave threw a test cycle and turn table is now turning and all operations are working to proper specs"

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 12/18/2023

"Ran washer and found unit stuck on a rinse cycle and customer could not get it going again, checked for errors and found F5e2 lid lock fault ran unit threw a self test and un8t went threw as designed. Ran a rinse cycle and unit went thew lid locked and stayed locked unit completed the rinse as designed. Ran a calibration cycle and advised customer unit could have just been off balance or it had a glitch I recalibrate unit and it is working g properly advised to watch unit if any issue to call back"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW5

Near Cheshire, CT 06410

Jimmy R.

Job Details: 12/18/2023

"Checked over unit due to machine shutting off randomly then working again, ran diagnostics and found no errors stored in unit let unit run thew a bake cycle and unit heated up and keep temp, checked stove top and all burners are operating normally. Removed rear panel and checked terminal block found ok checked voltage and 240v coming in and 120v on each leg, noticed plug connection loose in outlet advised customer also she had advised me they where having same issue with old stove, checked circuit breaker and found on and not hot but could be goin bad also plug behind stove going bad and lose advised customer they will need an electrician to look at issue stove is functioning to proper specs"

We serviced a

KITCHENAID RANGE

Model KFED500EBS05

Near Cheshire, CT 06410

Jimmy R.

Job Details: 12/18/2023

Installed new burner and switch tested all operations and unit is now working to factory specs

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Huntersville, NC 28078

Ryan S.

Job Details: 12/18/2023

"Customer complained unit was vibrating too much, ran unit on high speed spin empty and unit vibrating too much for empty load, checked suspension and suspension was tight, turned drum and drum seemed off center. Tried to tighten drum nut but drum nut was as tight as possible. Ordering inner drum. Informed customer drum will be shipped to home. When part arrives check for damage and call office to inform of delivery and to schedule return call. ; ordrng 1 W11178227 (Inner drum)"

We serviced a

WHIRLPOOL DRYER

Model Wed5100hw2

Near Cromwell, CT 06416

Jeremy B.

Job Details: 12/18/2023

Installed new felt and tested all checks ok!

We serviced a

WHIRLPOOL DRYER

Model WED8127LW1

Near Charlotte, NC 28226

Jeff L.

Job Details: 12/18/2023

SR#7737900199 (TJ) found fault code F2 E1 stuck button gonna order new UI the dryer is cutting off about 10 minutes into the cycle machine cuts off. All thermal fuses are good and the motor has been replaced. Also gonna test the vent with the kit. As I and Tim both have advised customer to run the dryer with vent off for 1 load and he did not do that. He is adamant that he has cleaned the dryer vent well and there is no restrictions in it. I think there be a restriction somewhere being missed. Rescheduled for 12-29-23 amParts#W11224254Part#W11419059; ordrng 1 W11224254 (Vent kit) and 1 W11419059 (UI)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Charlotte, NC 28226

Jeff L.

Job Details: 12/18/2023

Replaced evap motor with updated motor. Unit ran and as quite with no vibration l unit ran and checked okCall complete

We serviced a

JENN-AIR MICROWAVE

Model JMW2430IL03

Near Charlotte, NC 28277

Jeff L.

Job Details: 12/18/2023

Replaced light bulb unit ran and checked okCall complete

We serviced a

JENN-AIR MICROWAVE

Model JMW3430DS01

Near Charlotte, NC 28277

Jeff L.

Job Details: 12/18/2023

Replaced UI pre heated oven to 350 worked fine also tested microwave for a minutes with cold cup of water unit ran and checked okCall complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Charlotte, NC 28277

Jeff L.

Job Details: 12/18/2023

Freezer door gasket was not sealing all the way on left hand side. Treated seal and made sure we had a complete lock out of warm air and we did. At this time unit is working as it should advised customer to grab center of handle and shut the door always. Advised customer if still has problem to contact us.Call complete

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Charlotte, NC 28215

Robert A.

Job Details: 12/18/2023

"Cx complaint that the unit is not wringing the clothes and the timer does not countdown to 00. I inspected the unit to confirm the complaint. I found no error codes, and ran a service cycle. All components passed with no issues. The unit has a spin modifier button, meaning the spin function needs to be adjusted to the desired setting. The timer is approximate not absolute, there will be times when the unit finishes before the timer. I explained this to the cx. The unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Charlotte, NC 28215

Robert A.

Job Details: 12/18/2023

Cx complaint that the units UI is not responding. I inspected the unit to confirm the complaint. I found the right 3 buttons on the UI do not work at all. The unit needs a new UI to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11387386 (UI control)

We serviced a

WHIRLPOOL OVEN

Model WFG525S0HZ0

Near Charlotte, NC 28269

Robert A.

Job Details: 12/18/2023

"Cx complaint that the unit is not holding temps. I inspected the unit to confirm the complaint. I found that the burner and oven ignite fine with no issues. I allowed the bake burner to cycle back on after reaching the temp, it successfully cycled back on. I checked the drawer under the oven, it was full of baking pans. The pans were making contact with the igniter not allowing it to reignite occasionally. I informed the cx, the unit is working as designed. I collected the service call fee by CC. ; dspstn on spec-tagged invntry: 1 WP9758079 IGNITOR,SPARK CERAMIC"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV03

Near South Windsor, CT 06074

Amanda R.

Job Details: 12/18/2023

Complaint complete cooling loss woke up to ice and freezer completely defrosted went over diagnostics everything checks ok customer reset breaker to unit 24 hours later working normally since went over power surges or possible door be left open set ff section at recommended and customer cleaned condenser coils if happens again will come out eight control to isolate

We serviced a

WHIRLPOOL WASHER

Model WTW5550SQ0

Near Manchester, CT 06040

Amanda R.

Job Details: 12/18/2023

The door switch broken replaced door switch tested draining and spinning normally

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFZ02

Near Manchester, CT 06040

Amanda R.

Job Details: 12/18/2023

Units been working good since not so humid out replaced freezer door

We serviced a

GENERAL ELECTRIC DRYER

Model GTD42EASJ2WW

Near Lincolnton, NC 28092

Ryan S.

Job Details: 12/18/2023

Returned to install timer and start switch. Ran unit and unit now working as designed.

We serviced a

WHIRLPOOL WASHER.

Model WTW5105HW0

Near Lincolnton, NC 28092

Ryan S.

Job Details: 12/18/2023

"Customer complained of leaking oil inspected under unit and found large oil spot u dear unit. Along with Apt of oil covering belt cover. Found cap was not punctured or leaking, oil is coming from gearcase and gearcae has rough sound when run. Ordering gearcase and also ordering belt, capacitor, actuator and cam due to oil damage and covering parts. Informed customer office will call when job is authorized and parts come in. ; rqstng P&A on 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11395618 (Cap) and 1 W10913953 (Actuator)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Kings Mountain, NC 28086

Ryan S.

Job Details: 12/18/2023

"Retuned to install gear-case and Washplate. Installed parts and reassembled, ran unit though service test to test all functions. Verified all functions working properly, including spin which is not making noises out of ordinary now. Verified unit working as designed. ; dspstn on spec-tagged invntry: 1 W11449840 GEARCASE"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0AS04

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 12/18/2023

Lower oven not heating. Found good high limit. Bake and broil not coming on needs new control. ; ordrng 1 WOD51EC0AS04 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF606ESS01

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 12/18/2023

Found heavy ice build up on freezer evap causing temps to be off. Needs new control and evap fan. Was able to enter diag and toggle on heater. Will return Friday. ; ordrng 1 WPW10675033 (Control) and 1 W11109595 (Evap fan)

We serviced a

JENN-AIR RANGE

Model JLRP436WP00

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 12/18/2023

Installed new controls and preheated to 350 all checks ok.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFTR1814WW2

Near Marshville, NC 28103

Jonathan J.

Job Details: 12/18/2023

"Complaint top mount refrigerator r 600 unit making a humming and a clicking noise water all over the floor in garage coming out from underneath the back of the refrigerator. Unplugged unit unit has been unplugged since issue began. I plugged in unit found evaporator producing a full frost pattern. Compressor is running with no abnormal noises as of right this minute. Cannot duplicate issue issue does sound like it could have been compressor locking up, but as of right this minute unit producing a full frost pattern going all the way down evaporator and is producing great thermal load out of discharge line of compressor."

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Oxford, MA 01540

Chris B.

Job Details: 12/18/2023

Complaint that the unit is not cycling through properly and has a strange noise. Found bad water valve on cold side and Upon removal of agitator found not holding to the plate. Will order parts for a return visit.; rqstng P&A on 1 W10836692 (Agitator) and 1 W10919191 (Wash Plate) and 1 W11210459 (Water Valve)

We serviced a

KITCHENAID RANGE

Model KSDG950ESS6

Near East Longmeadow, MA 01028

Roger R.

Job Details: 12/18/2023

Installed new outer door with glass due to a broken glass panel.

We serviced a

AMANA DISHWASHER

Model ADB1400AGB3

Near York, SC 29745

Mitch H.

Job Details: 12/18/2023

Called tech line spoke to Rich SR# 7738041341. He said it could be that customer is overfilling rinse aid. This would block vent tube and prevent it dispensing. Also said it can take a long time for dispenser to show a drop in level. If used everyday the dispenser would last 30 or more days. Checked dispenser and removed some rinse aid to ensure it was not overfilled. Also cleaned vent tube. Customer uses dishwasher 2 to 3 times per week. Advised her not to overfill rinse aid compartment and to allow at least 30 days or more to gauge use.

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near York, SC 29745

Mitch H.

Job Details: 12/18/2023

"Disassembled, removed and replaced drive motor and blower wheel. Reassembled, tested, dryer operating properly. Heating and cycling correctly.; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL"

We serviced a

WHIRLPOOL DRYER

Model WED7500GC0

Near Springfield, MA 01104

Roger R.

Job Details: 12/18/2023

Unit heating okay. All checks okay vent ok.

We serviced a

AMANA REFRIGERATOR

Model ART318FFDB10

Near Springfield, MA 01103

Roger R.

Job Details: 12/18/2023

"Fund unit unplugged and warm. No signs of frost or defrost water. Turned on and unit started properly. Both fans and compressor came on. Let unit run for 15 minutes and found no cooling evident on evaporator coils. Will need a sealed system repair. Ordering compressor and related parts. ; rqstng P&A on 1 W11582579 (Compressor) and 1 W11504415 (COUPLER 8.5/8 NR MS 00) and 1 W11504431 (COUPLER 7/5 NR MS 00) and 1 W11506619 (COUPLER 8 NK MS 00) and 1 W11506635 (COUPLER 6 NF MS SV) and 1 W11504445 (COUPLER) and 1 W11504449 (COUPLER NR AL 4/2 CAP-EVAP) and 1 W11109499 (FILTER DRIER-TUBE R600a), ordrng 1 R600A (R600A 14.8 OZ) and 1 Extratime (Compressor job)"

We serviced a

WHIRLPOOL M/W OTR

Model WMH32519HZ07

Near Springfield, MA 01118

Roger R.

Job Details: 12/18/2023

"After replacing main board and unit still not heating. Called tech support and was not helped in diagnostics. Sr 7738040636 I determined that the secondary high voltage side is still not getting power. Always has 120 at relay brown and black wires. Deemed as bad part out of box. ; ordrng 1 W11342846 (Control, main)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKB2

Near Springfield, MA 01118

Roger R.

Job Details: 12/18/2023

Found unit has a dented tank which is leaking. This caused an overfill error code F8E4 and shut down the heater circuit. Unit will need a new tank. Ordering part to be shipped to customer home. ; ordrng 1 W11409865 (Tub complete)

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Pineville, NC 28134

Mitch H.

Job Details: 12/16/2023

"Checked, both ovens and controls operating properly. Advised customer that when cooking high moisture foods they need to be covered to prevent steam from entering control. Ovens operating as designed."

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Charlotte, NC 28277

Mitch H.

Job Details: 12/16/2023

"Customer says dryer overheats and shuts off, then restarts once cooled. Tested dryer, heating and cycling properly. Used vent test kit to check airflow, passed test, good air movement. Drive motor shutting off on thermal overload. Ordering motor and blower wheel. ; ordrng 1 W11549461 (Drive motor) and 1 WP697772 (Blower wheel), used 1 W11224254 (Vent test kit) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD5RHAXNB00

Near Rock Hill, SC 29730

Mitch H.

Job Details: 12/16/2023

"Tested and found ice maker heater bad, not releasing ice from mold. Replaced ice maker, tested ice maker, eyes and valve. All tests passed.; dspstn on spec-tagged invntry: 1 4317943 ICE MAKER and 1 W10408179 VALVE"

We serviced a

LG REFRIGERATOR

Model LFC22770ST/03

Near Westfield, MA 01085

Mike K.

Job Details: 12/16/2023

"Unit not cooling, evaporator running, no frosting.Sealed system issue.Quoted for compressor/evap/labor and customer denied at that price. Several other parts wouldve been needed to complete repair, but not swing done.Collected for service call only"

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