We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Davidson, NC 28036
Robert A.
Job Details:
03/04/2024
Cx complaint that the unit is dripping from the vent door. I inspected the unit to confirm the complaint. I found the vent door setting in the SP was still set to 01. I followed the instructions and set it to 00. The unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model MED6200KW0
Near Newington, CT 06111
Jeremy B.
Job Details:
03/04/2024
Installed new repair kit and drum tested and all sounds are normal. ; dspstn on spec-tagged invntry: 1 4392065 DRYER REPAIR KIT
We serviced a
MAYTAG WASHER
Model MVWC565FW
Near Westfield, MA 01085
Mike K.
Job Details:
03/04/2024
"Unit wouldnt turn on/start. Light on control cycled power at outlet, reseated connections and unit operating. No errors or n history, ran self test fine. Recalibrated. Started normal cycle fine."
We serviced a
AMANA WASHER
Model WTW4816FW3
Near Charlotte, NC 28214
Jeff L.
Job Details:
03/04/2024
Replaced control unit ran and checked ok with n leaksCall complete; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Davidson, NC 28036
Robert A.
Job Details:
03/04/2024
Cx complaint that the unit tumbles loudly while running. I inspected the unit to confirm the complaint. I found the units blower wheel was full of lint causing the noise. I cleared the wheel and secured the housing. I tested the unit for the cx. The unit is working as designed. I collected the service call fee by CC.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Mooresville, NC 28115
Robert A.
Job Details:
03/04/2024
"Cx complaint that the unit is not completing cycles, flashing an error code SD. I inspected the unit to confirm the complaint. I found an error code: f0e2. I cleared the code and ran a service cycle, all components passed with no issues. I ran a full quick cycle, the unit successfully progressed and completed the cycle. I showed the cx the service manual about the SD code and recommended using less detergent to avoid the issue. The unit is working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Charlotte, NC 28214
Jeff L.
Job Details:
03/04/2024
Found drain hose bent and not round allowing water to leak out needs new clamp and drain hose. Will return 3-28-24 amWPW10292152WPW10545278; ordrng 1 WPW10292152 (Kit) and 1 WPW10545278 (Drain hose)
We serviced a
GENERAL ELECTRIC DRYER
Model GFD65ESSNWW
Near Norfolk, MA 02056
Aimee Z.
Job Details:
03/04/2024
Found is working as intended started right up. Tried multi cyclesNo error codes advised to have the vent cleanedVent wizards. 1 508 687 0681
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Norfolk, MA 02056
Aimee Z.
Job Details:
03/04/2024
Was un installed replaced the heater completeAsked Cust if he like me to re install he said no Cust going to reinstalled ; dspstn on spec-tagged invntry: 1 W11537778 HEATER W/NUTS
We serviced a
KITCHENAID M/W OTR
Model KEMS308SSS00
Near Franklin, MA 02038
Aimee Z.
Job Details:
03/04/2024
No heat microwaveF6e0. Commication errorThe mag is available not the inverter board or appliance manger.Would need mag and inverta boardAll parts arent available
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Cornelius, NC 28031
Robert A.
Job Details:
03/04/2024
"Cx complaint that the unit is still not completing the cycles. I inspected the unit to confirm the complaint. I found an f9e1 error code. The drain pump ohms were good 20.1, however I did not secure the drain pump connector last visit. I replaced the drain pump just to be safe and secured the connector. I tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Cornelius, NC 28031
Robert A.
Job Details:
03/04/2024
Cx complaint that the units door has no resistance as it closes. I inspected the unit to confirm the complaint. I found the left hinge spring came out of place. I corrected the position and tested the unit for the cx. The unit is working as designed. I collected the service call fee by CC.; dspstn on spec-tagged invntry: 1 W11573702 RIGHT HINGE and 1 W11573703 LEFT HINGE
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Huntersville, NC 28078
Robert A.
Job Details:
03/04/2024
I installed he ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10754448 CLUTCH
We serviced a
MAYTAG WASHER
Model MVW7232HC0
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
03/04/2024
"Complaint washing machine, making loud clicking noises will not start a cycle will fill with water just fine and then computer dies in the middle of a cycle after its done filling with water. I found slider clutch broken. Replace slider clutch. I performed a diagnostic cycle I discovered hot water was not connected at all customer was only using cold water inlet valve. I reconnected hot water to customers. Water supply verified. No leaking is occurring cleared F3 3 error code checked resistance of the mist no issues found as of right now everything is working properly as of right now, no further issues found performed a DMS calibration cycle as well and a quick wash cycle partial With towels no abnormal noises issues or anything occurring as of right now. ; used 1 W10734521 (SLIDER) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS20XVMS11
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
03/04/2024
Complaint not making ice sprays water on the ceiling and down the back of the refrigerator and sides of the refrigerator whenever it tries to make ice. I found icemaker filled tube is frozen over unit may need inlet valve and icemaker to fix. Customer declined estimate today is going to see about other options. No additional issues found. No additional issues reported either.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
03/04/2024
"Complaint, dishwasher leaks every time it is used. Thats cause warpage the floor to occur directly in front of the dishwasher. I found on the third tier rack. The supports are missing nuts and some of them are cracked as well will need supports and nuts to fix additional issues found with dishwasher at this time; ordrng 1 W11579562 (Track) and 4 W11545286 (Nut)s and 1 W11596053 (Track)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
03/04/2024
"I replaced dispenser assembly fabric softener I tested operations ran a diagnostic cycle verified. There are no leaks occurring found washing machine was severely out of level as well due to tile flooring being out of level leveled wash washing as I could Customer, no additional issues found at this time with washing machine no leaking occurring during a diagnostic cycle either."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Suffield, CT 06078
Gary V.
Job Details:
03/04/2024
"Inspected and found, wash pump and wash arms clogged with debris, unit needs, wash pump and wash arms, will submit estimate to see if repairs are covered.; rqstng P&A on 1 W11627525 (Wash arm upper) and 1 W11579565 (Wash arm lower), dspstn on spec-tagged invntry: 1 W11460945 MOTOR/SUMP"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Avon, CT 06001
Ruben C.
Job Details:
03/04/2024
"Checked unit still getting error f6e4 called techline informed to replace harness and fill valve if I couldnt duplicate issue also ordering main console had trouble with cancel buttonSr 7738602595; rqstng P&A on 1 WPW10327249 (Fill valve) and 1 W11227948 (Wiring harness) and 1 W11395600 (Console), states that autho needed"
We serviced a
KITCHENAID RANGE
Model KFED500ESS03
Near Avon, CT 06001
Ruben C.
Job Details:
03/04/2024
Replaced burner tested operation normal tested heating normally
We serviced a
MAYTAG WASHER
Model n/a
Near Southampton, MA 01073
Mike K.
Job Details:
03/04/2024
"Stacked unit, water in tub, drain pump running, not draining. Errors out with f9e1. Cannot get unit to move.Quoting for drain pump, 2 man job. Cs has an aig contract. Explained she needs to call them to set up the service with us. Did not collect for call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Ashford, CT 06278
Amanda R.
Job Details:
03/02/2024
Replaced control turned on unit set temps at recommended
We serviced a
ELECTROLUX WASHER
Model EFLS627UIW1
Near Willington, CT 06279
Amanda R.
Job Details:
03/02/2024
Complaint that randomly clothes come out wet not in standing water customer has used normal cycle on medium speed recommended changing speed went over overloading or off balance load customer does rinse and spin if clothes comes out wet and then its fine no errors displayed ; rqstng P&A on 1 5304519503 (Control)
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Tolland, CT 06084
Amanda R.
Job Details:
03/02/2024
Replaced motor and blower wheel tested operation normal
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Manchester, CT 06042
Amanda R.
Job Details:
03/02/2024
Customer has 8 year warranty on unit needs to be dispatched through extended warranty
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Manchester, CT 06042
Amanda R.
Job Details:
03/02/2024
Replaced all parts tested operation normal
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Manchester, CT 06040
Amanda R.
Job Details:
03/02/2024
F3e1 F9e1 F8e1 f8e3 errors throwing F9e1 error and not draining correctly in the middle of cycle cleared out drain catch
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW1
Near East Hartford, CT 06118
Amanda R.
Job Details:
03/02/2024
Complaint having hard time starting unit showed customer need to hold start button until lights go from left to right
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ1
Near North Attleborough, MA 02760
Aimee Z.
Job Details:
03/01/2024
"Not noisy but build up of frost in freezer, and has torn gasket.Compressor is a little buzzy; ordrng 1 W10407212 (Gasket) and 1 W11224591 (Evap fan complete)"
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IXWH2
Near Manchester, CT 06040
Amanda R.
Job Details:
03/01/2024
Over sudsing occurring leaking rinse aid through rinse cap quoted for new dispenser
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Cherryville, NC 28021
Ryan S.
Job Details:
03/01/2024
Returned to install part ordered. Installed new freezer gasket and heat formed all sides to ensure proper seal and fit. Verified proper seal on all sides.
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ1
Near Huntersville, NC 28078
Robert A.
Job Details:
03/01/2024
Cx complaint that the unit makes a weird noise while the fan runs. I inspected the unit to confirm the complaint.I found the noise coming from the hood fan flap opening and closing. The unit is working as designed.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Huntersville, NC 28078
Robert A.
Job Details:
03/01/2024
"Installed the ordered parts and tested the unit for the cx. The unit still did not work as designed. I called Techline and ran multiple tests. The fuse blew in the process from swapping interlock switch harness as instructed by Techline, so now the oven does not work either. I found the MW cabinet where he door meets is bruised near the right switch area. The part is not serviceable. The unit cannot be repaired. I took multiple photos."
We serviced a
JENN-AIR RANGE
Model JES1750FS1
Near Gastonia, NC 28056
Mitch H.
Job Details:
03/01/2024
"Tested and ran diagnostics. Found F2E0 keypad error. Oven will heat but is running about 70 degrees off. When set at 350 and control says it has reached temp oven is only about 280. Not sensing properly. Requesting P&A for control, display and sensor. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 W11295990 (Control) and 1 W11108634 (Display) and 1 W10833885 (Sensor)"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Lancaster, SC 29720
Jonathan J.
Job Details:
03/01/2024
"Complaint not spinning, laundry out laundry is still soaking wet at the end of the cycle. I found error codes F3e2 inlet water temp fault f0e4 spin limited to max 500rpm by water temperature. I found inlet thermometer has failed on water valve. I replaced water inlet valve assembly. I tested operations no additional issues found today. Everything is now working properly. As of right now I inspected slider clutch gearcase and rotor. No issues found on the lower end as of right now, I cleared fault codes And performed a control board test 52 calibration procedure. ; used 1 W11165546 (VALVE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ01
Near Middletown, CT 06457
Jeremy B.
Job Details:
03/01/2024
Found clogged defrost drain and ice build up under evap causing poor cooling. Cleared away all ice and
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Enfield, CT 06082
Gary V.
Job Details:
03/01/2024
"Arrived and customer had unit pulled out and had damage waivers signed. Installed compressor and ran vacuum and no leaks detected, recharged system and unit started cooling, please allow 24-48 hours for temps to stabilize.; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a and 1 W11506621 COUPLER 6 NK MS 00 , used 1 876765 (TUBING KIT) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Cornelius, NC 28031
Robert A.
Job Details:
03/01/2024
Cx complaint that the unit had a thermal event and now does not work.I inspected the unit to confirm the complaint. I found the thermal event started from the control board and has damaged multiple parts. I called WP safety to document the issue and submitted a quote. Sr7738582443
We serviced a
WHIRLPOOL RANGE
Model WFG540HOES1
Near Mooresville, NC 28115
Robert A.
Job Details:
03/01/2024
"Cx complaint that the units oven is not working at all. I inspected the unit to confirm the complaint. I found the cooktop works fine. The bake and broil functions try to ignite but theres no flame. I checked the ignitor harness, both are in good condition and secure. I checked the regulator harness, they are good as well. I checked voltage at the control and dis board. The bake and broil connectors receive 123v from the control (j- 6&7). However the dis board is not sending the voltage to the regulator for either function (j 1&3). The unit needs a new dis board to resolve the issue. Im ordering the part for the return visit.; ordrng 1 WPW10511278 (Spark module)"
We serviced a
WHIRLPOOL DRYER
Model WGD5600VQ0
Near Westfield, MA 01085
Chris B.
Job Details:
03/01/2024
Complaint that the unit is not working properly. Found bad motor and all rollers and idler pulley needs replacing. Quoted parts and labor. Customer will look into another unit. Collected trip fee.
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Monroe, NC 28112
Jonathan J.
Job Details:
03/01/2024
"Complaint when running a hot wash, never feel any hot water Come out cold to the touch. That is normal as the final rinse will use cold water during the final rats. I tested cycles one through three test one and test two are both cold water, inlet valves and test three is the hot water inlet valve hot water is flowing through inlet valve with no issues. I found drain is backing up severely bad Pouring water onto flooring test for when drain pump comes on after only filling the tub less than a quarter of the way full of water. Advising customer to get drain issue rectified. Found lid latch is failing in Door latch, lid latch assembly to fix. No additional issues found with washing machine at this time. F5 e2 only error code in history ; ordrng 1 W11565030 (Latch)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Belmont, NC 28012
Mitch H.
Job Details:
03/01/2024
Removed and replaced main control board. Tested both water and ice dispensers. Both operating properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mooresville, NC 28115
Robert A.
Job Details:
03/01/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK and 1 W11513246 CNTRL-ELEC
We serviced a
FRIGIDAIRE DISHWASHER
Model FDSH450LAF4A
Near Northampton, MA 01062
Chris B.
Job Details:
03/01/2024
Replaced part and unit running normal. No leaks detected.
We serviced a
KITCHENAID REFRIGERATOR
Model KSBS25FKSS02
Near Avon, CT 06001
Chuck M.
Job Details:
03/01/2024
Customer complaint is that ice maker was not working. Found ice maker seized and out of home position. Tested voltage and voltage is correct. Replaced ice maker and advised customer to allow time for ice production. ; dspstn on spec-tagged invntry: 1 4317943 ICE MAKER
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS2
Near Avon, CT 06001
Chuck M.
Job Details:
03/01/2024
Customer complaint is that dishwasher vent would drip water when door is opened after cycle. Followed service pointer W11705834 to keep vent open longer. Also customers water is very hot. Advised customer that water should be at 120 degrees.
We serviced a
SAMSUNG REFRIGERATOR
Model "RF28HFEDBSR/AA, REV2"
Near Enfield, CT 06082
Gary V.
Job Details:
03/01/2024
"Inspected and found ice maker broken and needs replacement kit, quoted and they will call."
We serviced a
SAMSUNG REFRIGERATOR
Model RF261BEAESR/AA 06
Near Cheshire, CT 06410
Jimmy R.
Job Details:
03/01/2024
"Went threw unit and found ice maker had over flowed again leaving the valve on and would not shut down found ice maker cycling valve on and never shutting it off, replaced ice maker and cycled unit several times unit is now filling and operating to factory specs ; dspstn on spec-tagged invntry: 1 DA97-07603B ICE MAKER"
We serviced a
WHIRLPOOL WASHER
Model WTW5800BW0
Near Enfield, CT 06082
Gary V.
Job Details:
03/01/2024
"Inspected and found no fault codes, however unit is only filling with tiny amount of water, checked hose and dome and tested fine, internal pressure fault in main acu, will submit estimate and call.; rqstng P&A on 1 W10581549 (Main acu)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV03
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
03/01/2024
"Refrigerator making noise. Found Bering icemaker and damper making noise needs new. ; rqstng P&A on 1 W11529245 (Fan), ordrng 1 WPW10196393 (Damper)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Wethersfield, CT 06109
Jeremy B.
Job Details:
03/01/2024
Installed new parts and made an adjustment. The installers never installed the insulation blanket that came with dishwasher. It is part #22 on the parts diagram. Customer to contact Installer so they can provide and install the insulation blanket. All sound normal with upper wash arm .
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Wethersfield, CT 06109
Jeremy B.
Job Details:
03/01/2024
"Washer randomly not draining. Found 120vac at pump and no blockage. Replaced pump and ran self test all checks ok. ; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP , used 1 W11399437 (DRAIN PUMP) from stock"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near New Britain, CT 06051
Jeremy B.
Job Details:
03/01/2024
Installed new pump and leveled machine the best I could tan self test all checks ok. Customer will secure machine so its more level and not rocking.; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near New Britain, CT 06053
Jeremy B.
Job Details:
03/01/2024
Fresh food door gaskets torn. Took pictures needs new. ; ordrng 2 W10830274 (Gasket)s
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Plainville, CT 06062
Jeremy B.
Job Details:
03/01/2024
Customers complaint is washer not starting. Customer is holding down the power button and not pressing g the buttons correctly. Demonstrated proper operation to customer.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Belchertown, MA 01007
Chris B.
Job Details:
03/01/2024
Complaint that the unit is not detecting the lid shut. Found bad strike. Replaced part and unit running normal. ; used 1 W11457841 (STRIKE) from stock
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2611LWKA
Near Chicopee, MA 01013
Chris B.
Job Details:
03/01/2024
Complaint that the unit is leaking water from the bottom front door on the freezer side. Found freezer drainage heavily clogged with ice and debris. Quoted for basic labor. Removed all debris and all ice buildup and drainage working properly. Showed customer the fix and refrigerator working normal.
We serviced a
WHIRLPOOL KITCHEN
Model WDT730PAHW0
Near Chicopee, MA 01020
Chris B.
Job Details:
03/01/2024
Complaint that the unit is powering off intermittently. Ran diagnostic and tested ok. Ran a quick cycle and after 10min. the touch pad turned off. Hard reset and board turned back on but theres a problem with the touch panel. Customer will call Whirlpool for parts and labor approval because in the website shows that electronic parts are covered. Collected trip fee.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW0
Near Marshville, NC 28103
Jonathan J.
Job Details:
03/01/2024
"I replaced both the ui and main control ui illuminates lights blink goes through steps 1-5 pairing factory wifi and after that sequence is done and I unplug the unit for the 6th time and I plug it back in all lights on ui and control are flashing and in sync with each other I press power button and ui never turns on acts as if it is still unplugged ui buttons are inoperable but lights on back of ui are flashing and still in sync with main control incoming voltage is 124.2 vac black to white at main control molex voltage from black to frame/ ground is 124.2 vac 12.9 vdc across black and red outer ui wiring I can unplug everything except ui from main control board and ui still will not boot up I can place unit on extension cord and unit will still never boot up power buttons still wont work. Ive replaced ui and main control together still nothing. Tried putting original control back on still nothing ui has been replaced 3 times control replaced 2 times. File number 7738555814 went through tested all resistance values at main control with factory everything coming back as perfect. Factory wants us to replace ui and control again starting if it still does not work they may deem unit non reparable. ; ordrng 1 W11543996 (Control), rqstng P&A on 1 W11478519 (Ui)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Monroe, NC 28110
Jonathan J.
Job Details:
03/01/2024
"I replaced all previous parts ordered tested operations no additional issues. Found with washing machine here today. Perform the control board calibration cycle.; dspstn on spec-tagged invntry: 1 W11210459 VALVE(USE ORIGINAL HARNES 1 W11239857 BELT , and 1 W11428524 CAPACITOR"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Charlotte, NC 28216
Jeff L.
Job Details:
03/01/2024
Was charging compressor it was pumping then it quit pumping and starting vibration real loud needs another compressor W10832994; ordrng 1 W10832994 (Compressor)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Plainville, CT 06062
Jeremy B.
Job Details:
03/01/2024
Customers complaint is dishwasher leaking. Ran self test found no leaks. Botdoor seal slightly wrapped. Needs new. ; ordrng 1 W11416362 (Motor sump assy)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near West Hartford, CT 06110
Chuck M.
Job Details:
03/01/2024
Customer complaint is that washer would not start. Ran diagnostics and found error code F8e1 long drain. Found cold water supply was not turned on. Turned on water and tested. Washer checked ok.
We serviced a
SAMSUNG REFRIGERATOR
Model RF23A9675AP/AA
Near West Hartford, CT 06107
Chuck M.
Job Details:
03/01/2024
Customer complaint is that left side ice maker gets blocked with ice. Inspect and found water gets past filter. Ordered filter case assembly. P&A. ; rqstng P&A on 1 DA97-21797A (Case Filter Assembly) and 2 ExtraTimeSlots (Extra Time Slots)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near West Hartford, CT 06117
Chuck M.
Job Details:
03/01/2024
Customer complaint is that water was not dispensing. Found kink in reservoir. Corrected and tested. Water is working. Showed customer it works. ; dspstn on spec-tagged invntry: 1 WPW10341320 VALVE
We serviced a
GENERAL ELECTRIC WASHER
Model GFW850SPN1RS
Near Hartford, CT 06105
Chuck M.
Job Details:
03/01/2024
Replaced UI and Control. Programmed and tested. Washer is working. Showed customer it works.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Southington, CT 06489
Jimmy R.
Job Details:
03/01/2024
"Ran washer and found unit would fill with water but never wash unit would just buzz, checked actuator and found capacitor leaking and actuator broken and not shifting unit into a spin or wash cycle. Replaced actuator and capacitor recalibrated unit and ran a wash and spin, unit is now washing and working to factory specs ; used 1 W10913953 (Actuator), and 1 W11395618 (Capacitor) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Bolton, CT 06043
Amanda R.
Job Details:
03/01/2024
Basket came damaged took unit apart film on everything went over soap usage customer has been cleaning washer with affresh ; ordrng 1 W11178227 (Basket) and 1 W11510461 (Wash plate) and 1 W11510462 (Cap) and 1 W11551646 (Hub) and 1 W11614636 (Agitator)
We serviced a
GE DISHWASHER
Model PDP715SYN0FS
Near Southington, CT 06489
Jimmy R.
Job Details:
03/01/2024
"Checked Over unit and found machine had been leaking from under unit and coming out of the front removed lower kick panel and found when running water was dripping from center of motor inspected unit further and found motor and sump leaking water due to not sealing anymore unit will need new sump,washer pump,diverter, sensor and clamps will order. Parts tentative p/a ; ordrng 1 WD19X25867 (Sump) and 1 WD19X25700 (Washer pump) and 1 WD19X26398 (Divirter) and 1 WD21X25468 (Pressure sensor) and 4 WD01X10104 (Clamps)s"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Thomaston, CT 06787
Jimmy R.
Job Details:
03/01/2024
"Checked over unit and found machine would heat up and start to smell, ran upper oven to 350 degrees and noticed unit giving off a smell of burnt food. Checked oven elements and found something spilled on elements causing it to burn and smell, checked over wires and vents and found vent had been giving off a Smell cleaned vent and advised customer on how clean cycle operates. Also found some mice had been in back of stove advised customer on issue with mice. Heated oven again and unit is now working to specs unit may take time to burn off advised to open windows and let unit run and burn off any last residue"
We serviced a
WHIRLPOOL DRYER
Model CED9150GW3
Near Ellington, CT 06029
Amanda R.
Job Details:
03/01/2024
Complaint not drying unit heating and blowing air through vent outside
We serviced a
MAYTAG DRYER
Model MED7230HC3
Near Charlotte, NC 28214
Jeff L.
Job Details:
03/01/2024
Spoke with (Derek) at tech support and we went thru some test and found the resistance on the inlet thermistor was high and concerns of possibly a bad motor. So I ordered what tech support said to make a repair will return 3-6-24 pmWP8577274W11549461WP6927772; ordrng 1 WP8577274 (Inlet thermistor) and 1 W11549461 (Motor) and 1 WP697772 (Blower wheel)
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC0
Near Charlotte, NC 28269
Jeff L.
Job Details:
03/01/2024
Found RR suspension rod squeaking all needs to be replaced recScheduled for 3-8-24 pmW11130359; ordrng 1 W11130359 (Suspension rods)
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW1
Near Ellington, CT 06029
Amanda R.
Job Details:
03/01/2024
D36 stuck button reset unit started white hot if continues to throw error would need new Ui
We serviced a
MAYTAG DRYER
Model MGDB835DW4
Near Wrentham, MA 02093
Aimee Z.
Job Details:
03/01/2024
"F4e3 restricted ventFound the coils bad 2 had no ohmsReplaced and tested complete; dspstn on spec-tagged invntry: 1 279311 IGNITOR FLAT , used 1 279834 (Coils) from stock"
We serviced a
SAMSUNG WASHER
Model WA49B5205A
Near Bellingham, MA 02019
Aimee Z.
Job Details:
03/01/2024
"Cust states has spin 2 times Couldnt get into diagnostics The drain pump isnt taking all water, nothing stuck in pump.Needs pump and Cntrl; ordrng 1 DC97-19289H (Drain pump) and 1 DC92-02393M (Control)"
We serviced a
MAYTAG M/W OTR
Model MMV4205DS0
Near Northbridge, MA 01534
Aimee Z.
Job Details:
03/01/2024
Found needs upper door switches and bracket left switch sticking.Also when close door control says door open.Called safety spoke to Robin @ safty There not covering switches and bracket 7738551203Cust not sure if want to repair
We serviced a
JENN-AIR MICROWAVE
Model JMV9186WS1
Near Grafton, MA 01560
Aimee Z.
Job Details:
03/01/2024
Wont start cuts out touch pad. Tested door switches are good but sloppy.Every other open close control says open and close door Tested voltage at the pcb 120Need control and replace door switches.And needs new grill hang by one screw with mover vent Cust buying new because of age
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Dallas, NC 28034
Ryan S.
Job Details:
03/01/2024
"Customer complained of noise when agitating. Found gearcase has slipped a bit causing noise when agitating, checked slider and took slider off and noise is coming from inner shaft . Ordering new gearcase and Washplate and 2xtimeframe. ; ordrng 1 W11449841 (Gearcase), rqstng P&A on 1 2xtimeframe (2xtimeframe), ordrng 1 W10902814 (Washplate)"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near Charlotte, NC 28269
Jeff L.
Job Details:
03/01/2024
Replaced all parts unit pre heated up to 350 degrees as programmed unit ran and checked okCall complete
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Dallas, NC 28034
Ryan S.
Job Details:
03/01/2024
Customer complained lid lock not locking. Ran service mode and all functions working. Tried lid lock several times and lid lock misfired once. Inspected lid lock and can see a little damage around plunger. Ordering lid lock. Scheduled return call for 3-8-24 am. ; ordrng 1 W11670519 (Lid lock)
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Denver, NC 28037
Ryan S.
Job Details:
03/01/2024
Customer complained of drain issue. Foudn drain pump harness ripped off. Ordering drain pump and harness. Scheduled return call for 3-6-24 am. ; ordrng 1 W11590868 (Harness) and 1 W11399437 (Drain pump)
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Denver, NC 28037
Ryan S.
Job Details:
03/01/2024
"Customer complained unit light not working, ran diagnostics and no error codes present. Ran component activation and door switch good because registered open and closed in diagnostics but light not coming on. Board not sending voltage to light when prompt. Ordering appliance control manager and also ordering halogen bulb due to possible damage from board going out. Unit is under 24 month warranty and is in warranty, scheduled return call for 3-6-24; ordrng 1 W10886919 (Halogen light bulb) and 1 W11325784 (Appliance manager board)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near Stanley, NC 28164
Ryan S.
Job Details:
03/01/2024
Returned to install part ordered. Installed new UI panel. Ran test cycle. Verified proper operation and heating.
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Waterbury, CT 06705
Jimmy R.
Job Details:
03/01/2024
Tested unit found customer having trouble with unit banging and going off balance inform and instruct customer on proper loading. Recalibrated unit and secure drain hose from banging against rear of unit . All operations now working as design
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS2
Near Waterbury, CT 06706
Jimmy R.
Job Details:
03/01/2024
"Tested unit ran diagnostic found error F8E4 & F9E2 check Float and drain found some Water in float also found items hitting lower spray arm causing water to spray against the door and drip out onto pan. Check draining issue found filter clogged, clear filter and instructed customer of loading tall items and ran calibration. Unit now working to specs ; dspstn on spec-tagged invntry: 1 W11460946 MOTOR/SUMP"
We serviced a
MAYTAG WASHER
Model MVWC5ESXW0
Near Indian Trail, NC 28079
Jonathan J.
Job Details:
03/01/2024
Complaint timer is extremely soft washing machine keeps filling all the time during the middle of a cycle of the same time. The agitator is spinning. Has no resistance when spinning it by hand. customer said she tried to spin timer during the middle of a cycle. when issue occurred.time appears to be functional on normal wash as of now during testing.
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Indian Trail, NC 28079
Jonathan J.
Job Details:
03/01/2024
Complaint door pops open during dry cycle usually within the first five minutes of cycle. I found hinges were bent. I adjusted hinges doors now staying closed properly doors now angled at that 10? incline like it should be instead of below 90. No additional issues found no error codes and diagnostic history. Incoming voltage is 123 across black-and-white 123 V across red and white 247 V across red and black Dryer is heating just fine as of right now.
We serviced a
KITCHENAID OVEN
Model KOSE500ESS05
Near Matthews, NC 28104
Jonathan J.
Job Details:
03/01/2024
"Complaint oven user interface is not functional customer went to press the cancel button, and as she touched the cancel button, the whole thing shut down. I found loose wiring at junction box behind oven thermal event that occurred in junction box. No additional issues was able to wiggle the wire and get everything to work properly, no error codes and fault history upon booting up unit did get warm and test cycle all elements. customer needs electrician cannot service junction box. Customer declined any and all repairs. None needed anyways."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
03/01/2024
"Complaints use your interface will not turn on randomly turns itself off in no matter what we do unplug it doesnt matter user interface will never turn back on then come back in a couple days try and use it and it works midway through the cycle, then cut itself off again. I found control board mocks connector where attaches to use your interface is loose. I found that the drum gasket is also loose. Has fallen off drum completely causing issues with the drum to grind on bulkhead. Will need user interface control, board and drum to fix. drum will be shipped directly to customer customer to inspect and call our office when part comes in.; ordrng 1 W11565020 (Control) and 1 W11378949 (Ui) and 1 W10508188 (Drum)"
We serviced a
WHIRLPOOL DRYER
Model WED8540FW0
Near Charlotte, NC 28206
Jeff L.
Job Details:
03/01/2024
Found dryer vent pinched behind unit with the way the room is designed there is no way to put it into position. Advised customer of situation. Tim is calling landlord to let them know situation as well.
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS05
Near East Longmeadow, MA 01028
Mike K.
Job Details:
03/01/2024
"Unit is a gas cooktop. Replaced harnesses, spark module and all burner lighting properly."
We serviced a
KITCHENAID RANGE
Model KERS505XSS03
Near East Longmeadow, MA 01028
Mike K.
Job Details:
03/01/2024
"Complaint of noise at control when oven is on. Cs said it was coming from vent below control, could stop by touching it, but comes back.Turned both ovens on and not making noise today.After preheat to 350 did get some noise. Looks to o be vents vibrating against metal plate below control. Was able to reshape so two do not touch. If continues would replace both vents and support"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near East Longmeadow, MA 01028
Mike K.
Job Details:
03/01/2024
Unit is under 1yr wp warranty per service bench. Broil support had broken while cs was away. Replaced and hanging securely.; dspstn on spec-tagged invntry: 1 W10909479 BROIL SUPPORT
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near East Longmeadow, MA 01028
Mike K.
Job Details:
03/01/2024
"Unit is under 1yr wp warranty per service bench.Stacked unit. Removed hot water hose and tested on both off and on position on house valve, no hot water.Not a unit failure. Advised if called again with no water to unit we would have to charge for call.; dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near Springfield, MA 01109
Mike K.
Job Details:
03/01/2024
"Unit is under 1yr wp warranty per service bench. Getting f8e4 error. Found water in catch tray, cleaned tray, cancelled on dishwasher and ran normal cycle. Filled fine and let run for several minutes empty, verified no leaks. Explained to customer how dish placement can cause leak, how unit catches water and sounds alarm, how to remove tray and clear error.; dspstn on spec-tagged invntry: 1 W11460945 MOTOR/SUMP"
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ1
Near Hartford, CT 06112
Chuck M.
Job Details:
03/01/2024
Replaced hinges and door switch. Tested and showed customer it works.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354ESS3
Near Windsor Locks, CT 06096
Gary V.
Job Details:
03/01/2024
"Inspected and found wash pump getting voltage but not pumping, replaced and cycled,tested fine.; dspstn on spec-tagged invntry: 1 W10805015 MOTOR/SUMP"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05BB
Near Springfield, MA 01107
Mike K.
Job Details:
03/01/2024
Replaced separator and verified door closing my fully.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Windsor, CT 06095
Gary V.
Job Details:
03/01/2024
"Inspected and found 7-1 fault for no heat, ohmed heater and tested fine. Main acu no longer sending voltage for heat. Will submit estimate.; rqstng P&A on 1 W11305303 (Main acu)"