Service History 173 - Advantage Appliance Repair

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HZ09

Near Matthews, NC 28104

Jonathan J.

Job Details: 12/20/2023

"Complaint, microwave, burning smell occurring every time it is will not heat or work more than a minute then unit will start working fine again after it has cooled down. I found burning smell is due to magnetron overheating due to fan being unplugged. I plugged in fan secured connector and made sure no additional issues are occurring. I found it was taking over three minutes to heat water one cup eight fluid ounces of water to 189?. I found magnetron magnets had come detached from magnetron. I replaced Maggotron unit now is boiling water in one minute 189? in a minute. Microwave power cord was wedged in and microwave was wedged into cabinetry took a while to remove.; dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON"

We serviced a

KITCHENAID MICROWAVE

Model KOCE900HSS22

Near Matthews, NC 28104

Jonathan J.

Job Details: 12/20/2023

Complaint vent on the bottom of the oven is broken fell off while opening door. Notified customer part may be considered a cosmetic part but considering customer was opening the door and part broke. Im going to try and cover. Placing part into authorizations told customer we would quote for part if it is a cosmetics part.; rqstng P&A on 1 W11369892 (Vent ss)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHW06

Near Monroe, NC 28110

Jonathan J.

Job Details: 12/20/2023

Complaint ice maker hanging plastics broken and unit leaking on floor. I found complaint true I replaced ice maker customer stated another company has been out and has serviced Ice maker and even replaced the door once. Serviced five times now by them. I inspected water pressure is fine I found fill tube had ice that caused over spray in diagnostics I melted and retested no overspray now I also adjusted harness to also prevent overspray. Called Tech-Line they confirmed other company had been out 5 times for ice related issues file number 7738064170 ; used 1 W10873791 (ICE MAKER) from stock

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Clover, SC 29710

Mitch H.

Job Details: 12/19/2023

Tested and ran diagnostics. Found multiple F6E4 and F6E6 error codes. Requesting P&A for console and control.; rqstng P&A on 1 W11261167 (ACU) and 1 W11600370 (Console)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near New Britain, CT 06052

Chuck M.

Job Details: 12/19/2023

Customer complaint is that FF door handle was loose. Confirmed and tightened all screws. Showed customer it works.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHD2368TF6

Near Charlotte, NC 28278

Mitch H.

Job Details: 12/19/2023

"Disassembled ice maker housing and air handler assembly. Installed new kit, reassembled air handler and reinstalled handler and housing. All parts reinstalled and check good."

We serviced a

WHIRLPOOL WASHER.

Model WTW5057LW0

Near Charlotte, NC 28273

Jeff L.

Job Details: 12/19/2023

"Customer said unit got out of balance and the lid would not lock so customer unplugged unit until my arrival today and when I put it into test mode lid locked and everything acted accordingly. At this time, I would say the board reset itself and the unit is running and checks ok.Call complete; ordrng 1 W11513248 (Door lock)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Charlotte, NC 28273

Jeff L.

Job Details: 12/19/2023

Customer stated the smell is like mice. Customer said they had mice at one time but they had the pest control man out and he told them there were no mice present not droppings around fridge. I did not see any signs of droppings as well. I could not smell anything either. There is also a rodent box behind fridge (see pics) I seen no signs of infestation. All I can recommend is getting someone else out. the smell might be in the condenser system and not able to get out due to the past mice infestationCall complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Granby, MA 01033

Chris B.

Job Details: 12/19/2023

Complaint that the unit is not cooling properly. Found no cooling at the freezer and fresh food section. Will order all parts for a return visit. Unit still under the 5yr parts and labor warranty. Delivery date 01/11/19.; ordrng 1 W10832994 (Compressor) and 1 WPW10143759 (Dryer Filter) and 1 876764 (Valve) and 1 WP978025 (Valve) and 1 W11087200 (Inverter) and 1 2xFrameJob (2x Frame Job) and 1 W11506635 (Processing Tube)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS

Near Fort Mill, SC 29707

Jonathan J.

Job Details: 12/19/2023

"Complaint not draining properly making abnormal noises I found drain pump impeller was fractured missing parts of the plastic. No debris found. Pump assembly sump as assemble Replace drain pump, tested operations. Everything is now working fine. Customer is having an over sudsing condition I dissipated sudsing using canola oil. ; used 1 W11412291 (DRAIN PUMP) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW9151YW00

Near Warren, MA 01083

Chris B.

Job Details: 12/19/2023

Found poorly working valves and problems with going into diagnostics. Found bad door boot. Will order parts for a return visit.; rqstng P&A on 1 WPW10212596 (Water Valve) and 1 WPW10212598 (Water Valve Hot) and 1 WPW10491312 (Control Board) and 1 WPW10381562 (Boot)

We serviced a

WHIRLPOOL WALL OVEN

Model WOC54EC0HS03

Near South Windsor, CT 06074

Gary V.

Job Details: 12/19/2023

"Installed all electronics and wire harness from previous order, cycled to temp and tested fine.; dspstn on spec-tagged invntry: 1 W11261167 CNTRL-ELEC"

We serviced a

WHIRLPOOL OVEN

Model KFEG500ESS3

Near Bristol, CT 06010

Mike K.

Job Details: 12/19/2023

"Cs complaint is the oven is not cooking in the center. Ran a bake cycle set for 350. Bake element is heating fine. Preheated fine. Measured temp cycles in middle of oven.323-384, 324-381 temps averaging finePer tech manual fan only runs in convection bake cycle. Ran convection bake and fan operation verified.No faults in diagnostics.Explained to customer about extra preheating for short cook cycles like cookies, use of convection bake and pan choices, frozen foods."

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Huntersville, NC 28078

Ryan S.

Job Details: 12/19/2023

"Customer complained unit not draining everything time . Ran service mode and no error present. Ran diagnostics and all functions working, but when in spin unit gets off balance almost pushed to the side. Found suspension is tight but one rod is defective making unit lean sometimes and it is too loose. Ordering suspension. Scheduled return call for 12-26-23 am. ; ordrng 1 W11217817 (Suspension), dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Windsor, CT 06095

Gary V.

Job Details: 12/19/2023

Inspected and found wires going to freezer door broken at hinge point. Will order new door and ice maker and customer will call when part arrives.; ordrng 1 W10873791 (Ice maker) and 1 LW11026425 (Freezer door stainless)

We serviced a

KITCHENAID OVEN

Model KODE500EBS20

Near Granby, CT 06035

Gary V.

Job Details: 12/19/2023

"Address is 47 E Granby rd Granby. Inspected and found f6e4 fault for electronics mismatch, also when upper broil is energized the circuit breaker trips, possible faulty upper broil element or pinched wire in back somewhere. Will order parts and call with return date.; ordrng 1 W11598122 (Upper broil element) and 1 W11448962 (Main acu) and 1 W11598200 (Lower control board) and 1 W11600642 (Black stainless ui panel.)"

We serviced a

KITCHENAID RANGE

Model KSDB900ESS3

Near Huntersville, NC 28078

Robert A.

Job Details: 12/19/2023

Cx complaint that the units oven is not working. I inspected the unit to confirm the complaint. I found thermal damage at the terminal block. The unit needs a new terminal block and power cord to resolve the issue. I replaced the terminal block however the power cord needs to be replaced as well. I did not have a power cord on my van. The unit will work fine once they install a new power cord.; used 1 WPW10245259 (TERMINAL BLOCK) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Charlotte, NC 28215

Robert A.

Job Details: 12/19/2023

Installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM10

Near Charlotte, NC 28215

Robert A.

Job Details: 12/19/2023

"The ordered parts were installed and the unit was tested. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11504415 COUPLER 8.5/8 NR MS 00 1 W11504449 COUPLER NR AL 4/2 CAP-EVA , 1 W11506619 COUPLER 8 NK MS 00 , and 1 W11506635 COUPLER 6 NF MS SV"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Charlotte, NC 28262

Robert A.

Job Details: 12/19/2023

The door has not arrived. I left the fan kit and nameplate with Ben (maintenance). I did not install the ordered parts.; dspstn on spec-tagged invntry: 1 W10916494 FAN KIT

We serviced a

WHIRLPOOL RANGE

Model WFE540H0ES0

Near Charlotte, NC 28214

Ryan S.

Job Details: 12/19/2023

"Customer complained unit not working. Upon arrival found no power to unit at pigtail on . Asked customer whether her breaker box was, flipped breakers and oven not tripped. Informed customer she will need to call electrician."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM10

Near Charlotte, NC 28215

Ryan S.

Job Details: 12/19/2023

"Returned to install evap . Installed evap, pulled vaccum 20 min, charges 47g r600. Full frost pattern present. I formed customer to give 24 hours for cool, 48 for ice. Verified proper operation. Trained RA, he had parts used on his ticket."

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Charlotte, NC 28273

Mitch H.

Job Details: 12/19/2023

Checked and found bolt for rotor backed out and laying under washer. Applied locktite and reinstalled bolt. Ran DLMS calibration and component tests. All now operating properly and quietly.

We serviced a

WHIRLPOOL DRYER

Model MED4500MW0

Near Charlotte, NC 28277

Mitch H.

Job Details: 12/19/2023

"Customer doesnt have receipt. Checked entitlement, actual goods issue date of 5/12/23 still in first year warranty.Checked and tested dryer, found dryer heating and cycling properly. Dryer operating as designed. Customer says she wanted vent checked. A explained to her that we do not do vents. We service appliances."

We serviced a

AMANA REFRIGERATOR

Model ART308FFDM10

Near Hartford, CT 06106

Chuck M.

Job Details: 12/19/2023

Customer complaint is that FF and Freezer door gaskets do not stay in place. Inspected and found section of gasket groves on liner are too wide for gaskets. Ordered new doors. ; ordrng 1 LW10680727 (dor-fip) and 1 LW10680730 (dor-fip) and 1 W11182143 (Badge)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Holyoke, MA 01040

Roger R.

Job Details: 12/19/2023

Found filter restriction causing no water dispenser or ice production. Recommended replacing filter.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS07

Near Coventry, CT 06238

Amanda R.

Job Details: 12/19/2023

Leaking water from where water filter screws onto filter housing needs to be replaced again ; ordrng 1 W11346623 (Filter head)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FMES04

Near Charlotte, NC 28216

Robert A.

Job Details: 12/19/2023

"I acquired the POP from the maintenance supervisor. I attached the photos, the unit is good to go."

We serviced a

KITCHENAID RANGE

Model KSGG700ESS6

Near Fort Mill, SC 29715

Mitch H.

Job Details: 12/19/2023

"Ran diagnostics, no stored error codes. Tested oven, preheats and reaches set temperature. Opened door to let oven cool, found that after reaching temp oven does not relight. Igniter clicks but gas valve doesnt open. Ordering control, valve and igniter. Checked part availability. Control on b/o. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11620673 (Control) and 1 WPW10324262 (Igniter) and 1 W10861656 (Valve)"

We serviced a

WHIRLPOOL WASHER

Model LSQ9549PW2

Near Amherst, MA 01002

Chris B.

Job Details: 12/19/2023

Complaint that the unit is not spinning out correctly. Found no issues with the unit. Ran twice the regular cycle and all ran through. Mentioned to the customer to use the regular cycle instead of the delicate cycle which runs slower spin. Found no issues with the washer.

We serviced a

WHIRLPOOL DRYER

Model MDE28PRCYW1

Near Amherst, MA 01002

Chris B.

Job Details: 12/19/2023

Complaint that the door is not locking into place. Found bad strike. Replaced part and unit working normal. Collected parts and labor.; used 1 279570 (CATCH KIT) from stock

We serviced a

WHIRLPOOL M/W OTR

Model WMH32519HZ08

Near Fort Mill, SC 29715

Mitch H.

Job Details: 12/19/2023

"Arrived to replace transformer. Noticed that box with new part was damaged. Opened box and found new transformer mount was bent and connections pulled away from windings. Did not appear to be broken but no way to know for sure. Reordering transformer. Will install all parts on return.; ordrng 1 W11545872 (Transformer), dspstn on spec-tagged invntry: 1 W11256462 DIODE UNIV"

We serviced a

SAMSUNG REFRIGERATOR

Model RF265BEAESR/AA

Near Attleboro, MA 02703

Aimee Z.

Job Details: 12/19/2023

"I installed new Samsung ice maker kit A board, icemaker and heaterComplete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Bristol, CT 06010

Mike K.

Job Details: 12/19/2023

"Unit is under 1yr wp warranty per service bench. Cs says it was as making noise, then not draining, not cleaning. Found drain pump jammed with broken glass, cleared and drain pump operating. Ran normal cycle and filled, wash motor running fine. Verified spray arm movement. Cancelled and drained fine. Ran through diagnostic cycle fine and heating properly and fan operating.Only failure found was jammed drain pump."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMYW04

Near Farmington, CT 06085

Mike K.

Job Details: 12/19/2023

"Unit not cooling either section. Compressor/fans running, good air flow, no frost. Quoted for sealed system, saved quote. Denied. Collected for service call only."

We serviced a

WHIRLPOOL DRYER

Model WED99HEDW0

Near Burlington, CT 06013

Mike K.

Job Details: 12/19/2023

Replaced motor clamps and filter bezel/door. Also found rear fan screen clogged. Cleared screen and ran for 10 minutes with no issue

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Simsbury, CT 06070

Mike K.

Job Details: 12/19/2023

"Unit is under 1yr wp warranty per service bench.Complaint of noises/ banging in spin and unit not always starting. Touch panel is testing fine, starting fine. The hold to start can take awhile to get used to, but is functioning properly.An quick wash cycle and went through fill and into agitate fine. Cancelled and ran drain and spin cycle. Unit drains and spins properly with no unusual noises.No errors in history, ran self test fine with no issues. Basket is centered well, a bit forward, raised legs to level better. suspension tests good. Explained unbalance loads, that the unit will vibrate a lot and with the hanging suspension it can knock into side walls if not balanced. Showed how to pause a cycle if unbalanced and resume after adjusting. Hoses can also make knocking noise when vibrating against wall or unit."

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Charlotte, NC 28262

Robert A.

Job Details: 12/19/2023

"Cx complaint that the unit is not starting cycles. I inspected the unit to confirm the complaint. I found no error codes. I found the lid lock will not engage, it just clicks. The unit needs a new lid lock to resolve the issue. Im ordering the part for the return visit. Appt was set for this Friday AM.; ordrng 1 W11513248 (Lid lock)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Charlotte, NC 28262

Robert A.

Job Details: 12/19/2023

Cx complaint that the units upper arm is not spinning. I inspected the unit to confirm the complaint. I found the upper arm is separating and needs to be replaced. I installed the upper arm and manifold and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Charlotte, NC 28262

Robert A.

Job Details: 12/19/2023

"The FC door has not arrived yet. I did not install the ordered parts, I left the parts with Ben (maintenance).; O-emld tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Middletown, CT 06457

Jeremy B.

Job Details: 12/19/2023

Installed new compressor please allow 24 hrs for temps to stabilize

We serviced a

MAYTAG RANGE

Model MER8800FZ5

Near Granby, CT 06035

Gary V.

Job Details: 12/19/2023

"Customer concern is self clean not functioning or cleaning properly. Inspected and found self clean operation is working correctly, and working as designed. Unit is an aqua lift self clean design. Customer is not satisfied with the design and going to call dealer about exchange options."

We serviced a

MAYTAG REFRIGERATOR

Model MRT711SMFZ02

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 12/19/2023

Went to install meat pan and found right side cracked and piece broken off will reorder part and return. Left rails with customer for return visit ; ordrng 1 WPW10308849 (Meat pan)

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Cheshire, CT 06410

Jimmy R.

Job Details: 12/19/2023

"Checked over dryer and found timer would not advance due to center shaft of timer cracked and broken pulling out of timer, replaced timer and knob ran dryer threw a times dry cycle and all operations are now working too specs"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Huntersville, NC 28078

Ryan S.

Job Details: 12/19/2023

"Customer complaint wont heat but tumbles. Found proper voltage but thermal cutoff open short. Foudn heater shirt to ground. Replaced thermostat, thermal cut off and heater element from ts. Verified proper heating and operation. ; used 1 279816 (THERMAL KIT), and 1 279838 (ELEMENT) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHN0

Near Denver, NC 28037

Ryan S.

Job Details: 12/19/2023

Customer complained door panel is broken and causing buttons to be pressed on their own when door is moved. Upon arrival confirmed customer complaint. Found cancel button is being pressed on its own. Ordering new panel touch. Informed customer office will call when part comes in to schedule return call. ; ordrng 1 W11157079 (Panel touch)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near New Britain, CT 06053

Chuck M.

Job Details: 12/19/2023

Customer complaint is that washer does not fill properly. Sometimes clothes are not wet and washer shakes off balance. Ran diagnostics and found no error codes. Ran manual test cycle and found basket wobbles off balance. Attempted to remove wash plate to inspect hub but wash plate is not coming off. Need to break wash plate to replace hub. Inspected underneath washer and all checked ok. Ordered wash plate and hub. ; ordrng 1 W10752283 (washplate) and 1 W10528947 (drive hub kit)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP730HAMZ0

Near West Hartford, CT 06110

Chuck M.

Job Details: 12/19/2023

Customer complaint is that dishwasher is not washing and detergent is not dissolving. Ran diagnostics and found error codes F4e3 wash motor not running. F7e1 no heat. Found diverter clicking but wash motor not running. Wash motor on order but not yet received. Will schedule when part arrives.; O-emld tckt

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Middletown, CT 06457

Jeremy B.

Job Details: 12/19/2023

Dryer not heating found loose connector at outlet. All checks ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Southington, CT 06489

Jimmy R.

Job Details: 12/19/2023

Installed all new doors and heated door gaskets to seal checked over all operations and unit is now cooling and operating to proper specs

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Foxborough, MA 02035

Aimee Z.

Job Details: 12/19/2023

Cust had no power did the best I could by flash liteUsed ts heaterInstalled heater and wash pump and tested through extension cord from generator Tested complete; used 1 1x W11537778 (Heater) from stock

We serviced a

WHIRLPOOL RANGE

Model WFG775H0HZ1

Near Southington, CT 06489

Jimmy R.

Job Details: 12/19/2023

"Tested unit and found rear right burner would not light, checked burner and found ignitor sparking but sparking up high, removed burner cap and found ignitor center was pushing up out of the ceramic causing it to hit cap and not light adjusted and fixed ignitor tested burner and unit kit right up. Adjusted all burners for a good simmer and all operations are now working to specs"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Torrington, CT 06790

Jimmy R.

Job Details: 12/19/2023

"Tested dryer and found unit running but not heating checked voltage at terminal block and 240v present and 120v in each leg, removed rear cover and ohmed out fuses and heater found thermal cut off bad causing no heat. Replaced cutoff and dryer is now heating and operating to specs, advised customer on cleaning the venting this will stop heat from backing up and dry times will be better ; used 1 279816 (Cuttoff) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Bethlehem, CT 06751

Jimmy R.

Job Details: 12/19/2023

Installed new door and all parts checked cooling and unit is now cooling properly door is sealing and working to factory specs

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Killingly, CT 06239

Amanda R.

Job Details: 12/19/2023

Debris on cam belt and motor going from sensing straight to done ; ordrng 1 W11283592 (Motor) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11395618 (Capacitor) and 1 W11481722 (Actuator)

We serviced a

WHIRLPOOL DRYER

Model med5800tw0

Near Meriden, CT 06450

Jeremy B.

Job Details: 12/19/2023

Dryer not heating. Found open thermal fuse. Replaced and tested all checks ok . Dryer making a scraping noise but customer ok with it. ; used 1 WP3392519 (THERMAL FUSE) from stock

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Meriden, CT 06451

Jeremy B.

Job Details: 12/19/2023

Found broken strike. Replaced and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11457841 STRIKE

We serviced a

FRIGIDAIRE RESIDENTIAL REFR

Model LFHB2751TF8

Near Killingly, CT 06239

Amanda R.

Job Details: 12/19/2023

Not dispensing water or making ice has water coming to unit replaced inlet valve dispensing water turned on ice maker

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT108FFDB03

Near West Hartford, CT 06110

Chuck M.

Job Details: 12/19/2023

Installed door and corrected gaskets with blow dryer. Checked ok

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Lancaster, SC 29720

Jonathan J.

Job Details: 12/19/2023

Point washing machine will not work properly stays on wash will not progress drains and then shuts down. I found washing machine has water inlet hose house supply valve issue on Coldwater not washing machine issue. Customer needs to fix water issue to correct issue. No parts needed. Unit appears to have cockroach damage to control. Told customer we cannot service washing machine due to cockroach infestation.

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Lancaster, SC 29720

Jonathan J.

Job Details: 12/19/2023

"Complaint washing machine would not drain. Got stuck on wash would not progress to the cycles. I found no error codes in fault history could not duplicate issue at this time. If issue persists could be control board related couldve been an out of balance load, detected customer stating she has only used the washing machine This is the first year as this is a new house. It was purchased in 2018 though."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Lancaster, SC 29720

Jonathan J.

Job Details: 12/19/2023

Complaint doors are crooked I found fresh food door is warped causing improper seal and improper closure of door. Im ordering fresh food door. ; ordrng 1 LW10912366 (Door ff white)

We serviced a

WHIRLPOOL RANGE

Model WFE770H0FZ2

Near Hampden, MA 01036

Roger R.

Job Details: 12/19/2023

Found failed bake element. Quoted 89.99 for new bake element and $199 labor rate; used 1 W10779716 (ELEMENT) from stock

We serviced a

AMANA RANGE

Model ACR4303MMS0

Near Belchertown, MA 01007

Roger R.

Job Details: 12/19/2023

"Found left front burner not regulating temperature due to a failed control. Replaced left front control and Checked, all okay. ; used 1 WP3149400 (INFINITE SWITCH) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW6157PB0

Near Springfield, MA 01109

Roger R.

Job Details: 12/19/2023

Found unit has a broken lid strike replaced all checks ok. ; used 1 W11457841 (STRIKE) from stock

We serviced a

LG WASHER

Model WM2016CW

Near Chicopee, MA 01013

Roger R.

Job Details: 12/19/2023

Installed new cold water valve assembly due to leaking from valve even when off

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Chicopee, MA 01013

Roger R.

Job Details: 12/19/2023

No ice production. Freezer at 8 to 10 degrees when set at -5 Unit will need a sealed system repair. Will order parts for compressor replacement. Due to cabinets in kitchen recommend second helper to move unit. Also right door needs to be adjusted. Complaint of a small dent in left refrigerator door. ; ordrng 1 W11614224 (Compressor) and 1 W11504431 (COUPLER 7/5 NR MS 00) and 1 W11504415 (COUPLER 8.5/8 NR MS 00) and 1 W11506621 (COUPLER 6 NK MS 00) and 1 W11504445 (COUPLER) and 1 W11506635 (COUPLER 6 NF MS SV) and 1 W11504447 (COUPLER 5/1.8 NR MS00) and 1 W11109499 (FILTER DRIER-TUBE R600a)

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Plainfield, CT 06374

Amanda R.

Job Details: 12/19/2023

Replaced control operation normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Plainfield, CT 06374

Amanda R.

Job Details: 12/19/2023

"Ordered black gaskets need grey door gaskets ; rqstng P&A on 2 W10407212 (Gasket)s, states that autho needed"

We serviced a

LG WASHER

Model WM3770HVA

Near Hampton, CT 06247

Amanda R.

Job Details: 12/19/2023

Customer thought there was a 10 year warranty on unit no service needed

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KBS1

Near Coventry, CT 06238

Amanda R.

Job Details: 12/19/2023

Dispenser door not opening ran automatic test didnt pop door open ordering control and dispenser no error codes ; ordrng 1 W11412300 (Dispenser) and 1 W11629914 (Control)

We serviced a

KITCHENAID COOKTOP

Model KCES550HSS00

Near Waterbury, CT 06708

Jimmy R.

Job Details: 12/19/2023

"Checked over unit and found front cooktop burner switch bent and not sitting even with the rest, checked over switch and found infinite knob bent causing it to look out of line tried to straighten out switch shaft but same issue. Unit will need new infinite switch, bezel and switch plate advised when in we would call for return visit ; ordrng 1 W10853046 (Bezel) and 1 W10857622 (Infinite switch) and 1 W11302595 (Switch plate)"

We serviced a

AMANA REFRIGERATOR

Model ART308FFDM10

Near Hartford, CT 06106

Chuck M.

Job Details: 12/19/2023

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Kershaw, SC 29067

Jonathan J.

Job Details: 12/19/2023

Complaint on time drive dryer will cut out after 10 minutes of operation and continue counting down. I found a duplicated complaint Im going to order a motor for overheating and a main control board.Blower wheel seized will need housing and associated parts as well. ; rqstng P&A on 1 W11525997 (Control) and 1 W10888146 (Housing) and 1 W11596046 (Seal) and 1 WP697772 (Blower wheel) and 3 WP489463 (Screw)s and 1 W11481730 (Bracket) and 1 W11549461 (Motor)

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Kershaw, SC 29067

Jonathan J.

Job Details: 12/19/2023

I replace suspension rods tested operations. Performed a control board calibration cycle. No additional issues. Found with washing machine today. Unit is missing agitator cone cap. Upon arrival.; dspstn on spec-tagged invntry: 1 W11130362 SUSPENSION

We serviced a

KITCHEN AID RANGE

Model KGRS505XSS05

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 12/19/2023

Customer smelled gas and gas company came and red tagged the valve. Turned on and tested burners and bake and broil and found all burners working properly. Customer said right front valve was hard to turn but now turning smoothly. Would recommend replacing the manifold.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 12/19/2023

Scrub brush leaking detergent spills over dispenser needs new. ; ordrng 1 W11416456 (Scrub brush)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB02

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 12/19/2023

Customers complaint is ice cream soft. Found refrigerator located in basement and the ambient temp is 55. Found the refrigerator set to recommended settings and compressor and fans were not running. Turned thermostat up and fans and compressor came on. Recommend putting refrigerator in a area where the temp is above 60 degrees and then monitor temp.

We serviced a

JENN-AIR COOKTOP

Model JGCP436HL00

Near Denver, NC 28037

Ryan S.

Job Details: 12/19/2023

"Retuned to install parts ordered installed orifice heads, holders and cap set for left front and left rear. Both burners igniting properly now. Verified proper operation and showed customer both burners igniting."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Denver, NC 28037

Ryan S.

Job Details: 12/19/2023

"Returned to install catch and door latch.,installed parts and door now closing properly. Verified proper operation."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Hartford, CT 06112

Chuck M.

Job Details: 12/19/2023

Customer complaint is that washer is noisy intermittently. Ran diagnostics and found error codes F6e3 communication error between ACU and MCU. F7e9 locked rotor. Inspected and found screw to rotor came off. Inspected rotor and stator and all checked ok. Secured rotor screw. Washer checked ok.

We serviced a

MAYTAG REFRIGERATOR

Model MSF25D2EAW00

Near Granby, CT 06060

Mike K.

Job Details: 12/19/2023

"Cs says it was making a loud noise the other night, next day it stopped, cooling fine.Compressor/fans running fine. Turned off and back on, thermostat looks to be responding fine. Manual damper operating fine with good air flow. Door seals good. Ic door sealing fin, no frost build up. Good frost pattern, cleaned out front of condenser coil, build up quite thick, not seeing flow from condenser fan but can hear it running. Pulled out unit and fan blade had come off. Attempted to reattach loose on assembly. Able to secure and motor is wobbly. Quoted for fan/motor. Denied. Collected for service call"

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW3

Near Broad Brook, CT 06016

Gary V.

Job Details: 12/19/2023

"Installed new shield and cycled, tested fine."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Charlotte, NC 28205

Jeff L.

Job Details: 12/19/2023

The closure is hitting the hinge when closing making a noise and there is resistance shutting the door need parts. The customer will call office when parts come in but please order partsCall complete; ordrng 1 W11212164 (Closure) and 1 W11240748 (Hinge)

We serviced a

KITCHENAID COOKTOP

Model KCED600GSS01

Near Charlotte, NC 28205

Jeff L.

Job Details: 12/19/2023

"The glass top is bowed on right hand side front. The unit is installed correctly its sitting all way down without restriction, glass needs to be replaced (see pics) office please have glass top drop shipped to customer. Have to pull cooktop and detach from blower (downdraft)Part#W1105514842xframe; ordrng 1 W11051484 (Glass) and 2 2 (2xframe)s"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Charlotte, NC 28205

Jeff L.

Job Details: 12/19/2023

This unit I diagnosed back in September by the notes it appears that Johnny and Rob Both have made attempts to finish this repair I was not sent with any parts so I assume the parts that I ordered were sent back due to the unavailability of the property management team. The parts are still needed that I ordered previously they are listed below. This ticket can be scheduled anytime Monday through Friday 8 to 5 apartment complex and vacant apartment office call when parts come inPart#W11565020Part#WP8557403; ordrng 1 W11565020 (Board) and 1 WP8557403 (Inlet thermistor)

We serviced a

WHIRLPOOL RANGE

Model WEE745H0LZ3

Near Rock Hill, SC 29730

Mitch H.

Job Details: 12/19/2023

"Removed and replaced switch membrane, ACU, display control and sensor. Reassembled, tested, all functions and components operating properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WUI95X15HZ

Near Charlotte, NC 28207

Jeff L.

Job Details: 12/19/2023

Put into service mode and found the recirculating pump not coming on and found a little corrosion on harness need to replace both customer rescheduled for 1-2-24 pm will be out of town for holidaysPart#W11542867Part#W11123917; ordrng 1 W11542867 (Recirculating pump) and 1 W11123917 (Harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ04

Near Charlotte, NC 28273

Jeff L.

Job Details: 12/19/2023

Replaced parts ordered by previous tech unit ran and checked okCall complete

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Iron Station, NC 28080

Ryan S.

Job Details: 12/19/2023

"Customer complained unit was making noises and wasnt drying . Found heater working and proper voltage to unit. Found auto dry was having issue so ordering control board and thermistor. Also ordering motor and fan wheel cut to noise being part of motor had came loose and was rattling , the part of metal where to is mounted to the frame, the metal part that surrounds the shaft and keeps it mounted on the front. Informed customer office will call when job is authorized and parts come in. ; rqstng P&A on 1 WP694089 (Fan wheel) and 1 279827 (Motor) and 1 W11561939 (Acu control) and 1 WP8577274 (Thermistor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Holyoke, MA 01040

Roger R.

Job Details: 12/19/2023

Found filter restriction causing no water dispenser or ice production. Recommended replacing filter.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV996FDEM01

Near Northampton, MA 01062

Chris B.

Job Details: 12/19/2023

Complaint that the unit is not making ice. Ran diagnostic test for the ice maker side and called for water and ran through normal but found water buildup in the deli control board pocket causing unusual performance. Quoted parts and labor but customer will call Whirlpool for help on this issue. Collected trip fee.

We serviced a

AMANA DISHWASHER

Model ADB1400AGB3

Near York, SC 29745

Mitch H.

Job Details: 12/19/2023

Checked and tested dishwasher. All functions test good. Followed same procedure recommended by tech line on tkt# 405102. Cleaned vent hole and removed some rinse aid. Advised customer of tech line recommendation.

We serviced a

FRIGIDAIRE DISHWASHER

Model n/a

Near East Windsor, CT 06016

Gary V.

Job Details: 12/19/2023

"Arrived and found unit with no model/serial tag, drain system for dishwasher runs thru underneath of cabinets and is completely clogged, took pic of debris I was able to get out. Advised customer if they want drain pump replaced they would need to find model/serial. Also advised customer we would not be able to clear the drain system that runs thru the cabinets."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Enfield, CT 06082

Gary V.

Job Details: 12/19/2023

"Inspected and found debris in sump not allowing for proper drain, cleared out and tested fine."

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Northampton, MA 01060

Chris B.

Job Details: 12/19/2023

Complaint that the unit is making a rumbling noise. Found bad blower wheel. Replaced part and unit running normal. Mentioned to the customer the the venting is not secured properly and needs to be reinstalled again.; used 1 WP697772 (BLOWER WHEEL) from stock

We serviced a

FRIGIDAIRE RANGE

Model FCRE3052ASJ

Near Bellingham, MA 02019

Aimee Z.

Job Details: 12/18/2023

Cust put new floor in and layed floor over feet to stove None assessable husband will have make so we can get behind stoveCalled office spoke Mike and rescheduled 12/26 pm

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Granby, MA 01033

Mike K.

Job Details: 12/18/2023

"Cs complaint of not draining or spinning. Unit unplugged/ water off on arrival. Plugged in and started drain and spin cycle. Unit drained and went into spin fine.F7e1 error only error in history, missing tachometer signal. Ran through self test fine. Cold water running through pure wash pro filter, flow isnt great, but completed without error.Ran quick wash through fill and into agitate. Cancelled and ran drain and spin, ran fine.Quoted for actuator assembly (contains tachometer) and labor. Explained about unbalanced loads. Unit did not fail in testing, could not replicate complaint.Did not do repair since isnt failing, collected for service call only"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Mount Holly, NC 28120

Ryan S.

Job Details: 12/18/2023

"Returned to install control board and sump assembly. Installed parts and reassembled unit. Ran unit to test function. Sump,still only getting 10-14v ac when running. Same voltage during test mode also. Tried calling tech line but tech line closed . Incoming voltage to unit and to board is 120v ac. Took off sump pump and sump pump is running just really slow and wont only 10-14v going to it. When plugged in 10-14 at sump, unplugged at sump 116v to harness at sump. At control when plugged in 10-14vac , when unplugged 116v at board pins. Ordering harness, since tech line unavailable. Informed customer office will call when part is available. ; ordrng 1 W11697034 (Harness)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Charlotte, NC 28211

Jeff L.

Job Details: 12/18/2023

Water is splattering into cup waterline has small hole In it. Also gonna cut the water pressure back a bit when come back to replace parts Rescheduled for 12-26-23 pmPart#W11482383Part#W11126260; ordrng 1 W11482383 (Water valve) and 1 W11126260 (Water line)

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