We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Clover, SC 29710
Mitch H.
Job Details: 07/07/2023
"Checked and found display completely blank and not responding to any inputs. Replaced UI, tested, now operating properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Clover, SC 29710
Mitch H.
Job Details: 07/07/2023
"Found water flow is good with filter removed. Customer says filter is only 1 month old. She had another new filter. Installed filter, dispenser operating properly.; dspstn on spec-tagged invntry: 1 EDR2RXD1 WATER FILTER"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Clover, SC 29710
Mitch H.
Job Details: 07/07/2023
"Disassembled washer, removed and replaced outer tub. Reassembled washer, ran calibration and test cycle, all components and operation tested good. Operating as designed."
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Clover, SC 29710
Mitch H.
Job Details: 07/07/2023
"Took microwave down, removed outer cabinet. Replaced filter board, tested while sitting on counter, operating properly. Reinstalled, tested again, operating properly."
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WTW8127LC1
Near Fort Mill, SC 29715
Mitch H.
Job Details: 07/07/2023
"Removed broken strike. Installed new strike. Tested, operating properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Rock Hill, SC 29732
Mitch H.
Job Details: 07/07/2023
Replaced cams and shims. Reinstalled door. Adjusted pivot. Door now closing properly.
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Blacksburg, SC 29702
Mitch H.
Job Details: 07/07/2023
"Removed blower wheel and motor. Replaced motor and wheel. Reassembled dryer. Tested, all operating properly."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Charlotte, NC 28278
Ryan S.
Job Details: 07/07/2023
"Came to replace parts ordered, installed new control board. Set water to Tap cold and only cold valve came on in quick wash. Set to hot and hot valve came on with correct water through each valve from home. Informed customer only tap cold setting uses ONLY cold water . If cool setting is too warm use cold or tap cold depending on customer needs and hit water temp at home. Verified proper operation"
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 07/07/2023
"Complaint unit is not washing laundry properly has thick white spots occurring on clothing. Unit is brand new and barely using any soap does not matter if Im using soap or not even if washing machine is run empty. I found no oversizing occurring during diagnostic cycle. I found all water valves are working properly. No error codes and fault. History unit is extremely loud during the agitation, cycle and spin cycle Drive belt is also squealing and slipping. Unit will need lower end replaced and agitator. Office to call customer when all parts come in. ; ordrng 1 WPW10006384 (BELT) and 1 W10721967 (CAM KIT) and 1 W11551646 (Spanner nut) and 1 W11656227 (Agitator) and 1 W10752187 (Screw), used 1 W11449840 (GEARCASE) from stock"
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 07/07/2023
Complaint dryer is taking longer than expected to dry. I found dryer vents directly outside filter. Screen was completely clogged. I clean filter screen outside dryers turning on fine. No additional issues found with dryer at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM0B
Near Rock Hill, SC 29730
Jonathan J.
Job Details: 07/07/2023
"Complaint refrigerator making noises / whistling. Upon arrival refrigerator was in defrost mode ice was in ice bin to a level that was preventing new ice from being made ice was clumpy in bin. Door handle on freezer was extremely loose causing a clunk noise when pulled. Fresh food door was scraping hinge creating noise as well I adjusted hinge tightened handle, compressor is making loud whistling noise but is cooling fine very irritating abnormal noise unit is dispensing ice and water fine. Whistling noise is compressor noise when unit is slid out of hole witch unit is extremely wedged into cabinetry area is sitting on top of quarter round on left side quarter round should be removed so fridge can slide and fit properlyunit is quieter but still very hi pitched unit will need compressor compressor is on backorder is a will calm when parts come in ; ordrng 1 W11580057 (Compressor) and 1 2xtime and 1 876765 (Tube kit) and 1 W11506635 (COUPLER 6 NF MS SV)"
We serviced a
WHIRLPOOL DRYER
Model WED90HEFC
Near Davidson, NC 28036
Mark C.
Job Details: 07/07/2023
Units lint filter housing has separated replaced housing unit is fully functional.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Charlotte, NC 28212
Robert A.
Job Details: 07/07/2023
Cx complaint that the agitator will not stay in place. I inspected the unit to confirm the complaint. I found the wash plate is separating on the edge near the agitator not allowing the agitator to sit in place. The unit needs a new washplate to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11510461 (Wash plate)
We serviced a
KITCHENAID REFRIGERATOR
Model KUID508HPS01
Near Marvin, NC 28173
Jeff L.
Job Details: 07/07/2023
Please see ticket #393336 for all details
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDW09
Near Charlotte, NC 28205
Robert A.
Job Details: 07/07/2023
Cx complaint that the unit is freezing food in the RC. I inspected the unit to confirm the complaint. I found the FC is working fine and the RC temp is good (38degrees). I noticed the cx food placement is causing poor airflow. On each shelf the items are against the rear wall not allowing good airflow. I suggested to adjust the food placement and place veggie in the designated drawer to prevent freezing. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Charlotte, NC 28205
Robert A.
Job Details: 07/07/2023
I installed the ordered parts and tested the unit for the cx. The water valve leading to the unit leaks when its being turned on or off. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI0FSAXVY011
Near Prospect, CT 06712
Jimmy R.
Job Details: 07/07/2023
"Checked over unit and found freezer building up frost and draws hard to open due to ice build up, checked over freezer door gasket and found bottom part not sealing causing warm air to get in and unit to build up frost. Heated gasket to create a good seal melted all ice and also greases tracks on freezer door and bins due to not rolling out smooth, vacuumed out condenser due to lint build up. checked over all operations and unit is now sealing and operating to specs"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 07/07/2023
"Tested oven and found when trying to heat unit up on a bake cycle unit would not light, checked ignitor and found getting voltage just not sparking, moved ignitor closer to burner to try and help light and same issue ignitor would come on and click several times bf lighting then sometimes would not light and it would shut down. Unit needs new ignitor and bake ignitor harness to be safe will order parts and return ; ordrng 1 W11524031 (Ignitor bake) and 1 W11161843 (Bake ignitor Harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 07/07/2023
"Checked over Ice maker and found unit not cycling to make ice checked power to ice maker and 120v present ice maker faulty. Replaced ice maker and cycled unit, ice maker now working and operating to specs ; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB04
Near Charlotte, NC 28213
Vincent O.
Job Details: 07/07/2023
No problem found with unit. Items are packed in and in the path of airflow from damper. Instructed customer on proper loading and use of machine. Adjusted temp as well.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Mooresville, NC 28115
Mark C.
Job Details: 07/07/2023
Unit is not making ice due to a faulty on off switch replaced ice maker unit is fully operational.
We serviced a
MAYTAG DRYER
Model MED9700SQ0
Near Enfield, CT 06082
Chuck M.
Job Details: 07/07/2023
Arrived to diagnose dryer for not starting. Customer stated that control on button does not work. Control on button worked each time attempted. Console is NLA if issue returns. No service fee collected.
We serviced a
SAMSUNG RANGE
Model NE59J7630SS
Near Enfield, CT 06082
Chuck M.
Job Details: 07/07/2023
Customer complaint is that oven has error code C21. Oven over heated during bake. Verified error code. Tested oven sensor and it checked ok. Control not reading temperature properly. Quoted customer P&L. Customer will decide later.
We serviced a
LG WASHER
Model WM3488HW
Near Belchertown, MA 01007
Mike K.
Job Details: 07/07/2023
"Unit is not draining, pump is humming, verified pump is not turning, quoted for pump and labor. Accepted ; ordrng 1 4681EA2001T (Drain pump)"
We serviced a
AMANA WASHER
Model NTW4516FW1
Near Ware, MA 01082
Mike K.
Job Details: 07/07/2023
"Replaced control board per previous diagnosis. Ran recalibration cycle, ran self diagnostic cycle, completed both tests fine. Ran normal cycle, deep fill, went through sensing/ fill and into agitate. Cancelled and ran drain/ spin. cycle and went into spin properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Amherst, MA 01002
Mike K.
Job Details: 07/07/2023
"Unit under wp 1yr warranty per service bench.Unit not cooling in rf, Evap and compressor running, also frosting in fr.Unit has a large gap between casing and liner at bottom of rf. Called techline.(had to go down street for service). They want us to seal it.Sealed gap and steamed clear return air vents. Verified airflow from freezer to rf; used 1 482338 (Silicone) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Amherst, MA 01002
Mike K.
Job Details: 07/07/2023
"Under 1yr wp warranty per service bench. Has been getting intermittent F9e1 errors, sometimes needing multiple attempts to drain fully.Tested with normal fill and cancel, drained out fine and quickly. Removed drain pump and pump intact, no broken pieces and sump clear, replaced pump and tested again, drained fine with new pump.; used 1 W11497943 (DRAIN PUMP/W CHOPPER) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKB1
Near Amherst, MA 01002
Mike K.
Job Details: 07/07/2023
Replaced tub assy. Unit has yet to be installed so left as it was on arrival. Model/serial tag was transferred onto back of toe plate as adhesive layer did not come off when pulling tag
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Westfield, MA 01085
Mike K.
Job Details: 07/07/2023
"Unit not tumbling, motor running. Found seized pulley and cracked belt, replaced and is operating fine.; dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204DSS
Near Newington, CT 06111
Jeremy B.
Job Details: 07/07/2023
Customers complaint is dishwasher leaking. Inspected and found door gasket wrapped and not sitting in place. Replaced gasket and tested all checks ok. ; used 1 W11177741 (GASKET) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Newington, CT 06111
Jeremy B.
Job Details: 07/07/2023
Food freezing in fresh food section. Found 10 in freezer and 35 in fresh food section. Compressor running and fans running needs new control. ; ordrng 1 W11594670 (Control)
We serviced a
WHIRLPOOL MICROWAVE
Model IBMS1455WW0
Near Newington, CT 06111
Jeremy B.
Job Details: 07/07/2023
Found start button broken causing button not to be pressed. Popped out button and was able to start machine but turn table motor not running. Needs new. ; ordrng 1 W11086664 (Button) and 1 W11116990 (Holder) and 1 W10911403 (Turntable motor)
We serviced a
WHIRLPOOL OVEN
Model KOSE500ESS20
Near West Hartford, CT 06117
Jeremy B.
Job Details: 07/07/2023
Customers complaint is oven operating too cool. Preheated to 350 and took cycling temps.found oven cycling properly. ; O-emld tckt
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Middlebury, CT 06762
Jimmy R.
Job Details: 07/07/2023
"Ran dryer threw a diagnostics cycle and found errors F4e3 restricted air flow f2e1 stuck key f4e4 line voltage error checked voltage and restriction and found 120v on each leg and 240v across terminal block, checked venting and found clean and clear customer had replaced outside vent with new internal hanging vent with good air flow. Checked heating and found heat coming on but cycling right off heater is short cycling due to faulty thermal cut off and cycling thermostat. Will order new thermostat kit and return ; ordrng 1 280148 (Thermal cutoff)"
We serviced a
WHIRLPOOL OVEN
Model MGT8885XS00
Near West Hartford, CT 06117
Jeremy B.
Job Details: 07/07/2023
Left two burner valves seized needs new. Quoted customer. ; ordrng 1 WPW10204705 (Valve burner assy)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near East Hartford, CT 06118
Jeremy B.
Job Details: 07/07/2023
Washer not filling properly. Ran diag found f8e1 checked water supply and its good. Found valve jammed up and corroded need new water valve. ; rqstng P&A on 1 W11127357 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Suffield, CT 06078
Chuck M.
Job Details: 07/07/2023
Customer complaint is that water and ice not working. Inspected and found filter is full and needs to be replaced. Customer has well water and hard water. Advised customer to replace filter.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Charlotte, NC 28262
Ryan S.
Job Details: 07/07/2023
"Came to replace ice maker , ice maker had ice but not making ice. Installed new icemaker, Unit didnt have a icemaker test function in service mode. Temp In freezer was 0?. Water is working to ice maker due to icemaker being full. Verified proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Ellington, CT 06029
Chuck M.
Job Details: 07/07/2023
Customer complaint is that refrigerator was not cooling. Inspected and found ice buildup on evaporator. Cleared ice and found brown wire to heater connector dislodged. Reconnected and ordered heater. ; ordrng 1 W11650660 (Heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Southington, CT 06489
Ruben C.
Job Details: 07/07/2023
Replaced door tested operation normal heated gasket to conform
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Southington, CT 06489
Ruben C.
Job Details: 07/07/2023
Checked power button not working was able to get into diagnostics did not show any codes could not stop with power button ordering main console; ordrng 1 W11591400 (Console)
We serviced a
WHIRLPOOL RANGE
Model WFE515S0ES0
Near Berlin, CT 06037
Ruben C.
Job Details: 07/07/2023
Checked unit getting f1e1 code checked connections ok gave cust estimate for main control
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS
Near Mooresville, NC 28117
Mark C.
Job Details: 07/07/2023
Customer states unit has never made noise but the drain pump can be heard during the need of the cycle. The drain pump can in fact be heard during drain. Removed and inspected pump to find a bent impeller shaft causing abnormal vibration in the pump. Replaced pump unit is fully operational with no abnormal noises.; dspstn on spec-tagged invntry: 1 WPW10531320 DRAIN PUMP
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Attleboro, MA 02703
Angel R.
Job Details: 07/07/2023
"Installed new heater, tested ok.; used 1 279838 ( ELEMENT) from stock"
We serviced a
JENN-AIR RANGE
Model PRG3010
Near Franklin, MA 02038
Angel R.
Job Details: 07/07/2023
Replaced bake igniter. Tested ok.; used 1 12400035 ( IGNITOR FLAT) from stock
We serviced a
GE WASHER
Model GTW330ASK1WW
Near Franklin, MA 02038
Angel R.
Job Details: 07/07/2023
Could not duplicate problem. Customer says at times unit will not lock and cycle wont go into spin. Tried running a drain and spin cycle 3 times and lid locked and unlocked each time. Attempted to call GE tech but got no answer after 22 minutes. Customer says they will see if problem persists before committing to pay for repairs and parts.
We serviced a
LG WASHER
Model WT7100CW
Near Grafton, MA 01536
Angel R.
Job Details: 07/07/2023
Found corrosion on pressure switch mullex as well as harness. Cleaned off what I could. Will order switch and harness. ; ordrng 1 6501EA1001R (Pressure switch) and 1 EAD64129506 (Harness)
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW0
Near Sturbridge, MA 01566
Chris B.
Job Details: 07/07/2023
Complaint that the bellow is all moldy and dirty. Quoted parts and labor. Replaced bellow and unit running normal. Ran diagnostic test and no water leaking. No error codes present. Washer working normal. 1yr warranty on parts and 30 days in labor.
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Southbridge, MA 01550
Chris B.
Job Details: 07/07/2023
Complaint that the unit is not drying properly. Found L1 had 120v but L2 only 27.66v mentioned to the customer to have the wall outlet verified that without the proper voltage unit will not operate properly. Could only check the electronics side but not the heating side.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Oxford, MA 01540
Chris B.
Job Details: 07/07/2023
Complaint that the fresh food section is full of water. Found clogged drain hole that buildup so much ice it was leaking water. Removed all ice from the drip channel and hole and refrigerator running normal.
We serviced a
LG WASHER
Model WT7150CW
Near Auburn, MA 01501
Chris B.
Job Details: 07/07/2023
Complaint that the unit keeps filling up with water when not in operation. Found valve opened on the hot side . Verified if the control board was stuck open sending voltage to the valve but not voltage present just the water valve is stuck open. Will order part for a return visit. ; O-emld tckt
We serviced a
SAMSUNG REFRIGERATOR
Model RF268ABRS
Near East Brookfield, MA 01515
Chris B.
Job Details: 07/07/2023
Complaint that the unit is not cooling properly. Found evap vent clogged with ice and customer will thaw out the unit and found fresh food section acting up. Evap fan is working properly and damper. Customer mentioned that they had power outages and lots of lighting. Mentioned to the customer to thaw out unit and run it when all is unclogged with ice in the med section of the vent. Will collect trip fee. Quoted for parts but they are leaning towards a new one being 10+yrs old.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Shrewsbury, MA 01545
Angel R.
Job Details: 07/07/2023
"Compressor failing, wont run at times. Temp in FC at 26, RC 46. Compressor getting proper voltage and cannot see leak with uv light. Spoke to Mike, will figure out getting SS tech.; ordrng 1 WPW10507886 (compressor) and 1 W11506635 (Process tube) and 1 W11256565 (evaporator)"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Holden, MA 01520
Angel R.
Job Details: 07/07/2023
"Wash plate would not come out, hub worn. Quoted customer on labor and parts, they will look into buying new unit."
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Chicopee, MA 01020
Gary V.
Job Details: 07/07/2023
"Installed parts listed and cycled, tested fine."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Ludlow, MA 01056
Gary V.
Job Details: 07/07/2023
"Inspected and found tub full with water, found drain pump terminals at main acu became dislodged. Reconnected and ran calibration and cycled, tested fine."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Springfield, MA 01119
Gary V.
Job Details: 07/07/2023
"Inspected and found wash pump getting voltage but seized, not turning, will order and return.; ordrng 1 W11416363 (Wash pump)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Harwinton, CT 06791
Martino S.
Job Details: 07/03/2023
"Check unit as per customer ice maker not making ice, cycle ice make in test mode unit cycled half way and stop. I replace new ice maker and cycle unit again unit complete cycle and filled with water. Unit check working to specs and customer informed to throw away new batch of ice."
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258FEZ07
Near Bethlehem, CT 06751
Martino S.
Job Details: 07/03/2023
"Check unit found condensation dripping from door support on left door, turn off humidity setting on door support and check unit working to specs."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV02
Near Iron Station, NC 28080
Ryan S.
Job Details: 07/03/2023
"Customer complained ice maker clumping. Found water valve to icemaker dripping, found water line frozen and icemaker full of dripping water. Replaced valve from ts and removed ice from water Line to icemaker and took out icemaker and removed all ice that was built up from dripping. Reinstalled icemaker and tested function. Verified proper operation. ; used 1 W11043013 (VALVE) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW00
Near Mount Holly, NC 28120
Ryan S.
Job Details: 07/03/2023
"Customer complained unit not working. Found inner drum had broken loose. Didnt see any other damaged but can run unit to test functions. Putting in under drum assembly for p&a and 2xtimeframe. Informed customer of job is authorized part will be shipped to home and to open box and check part for damage. Then call office to shuffle return call.customer said he may buy a new unit instead of waiting, informed him to call office to cancel if he does. Gave customer magnet business card. ; rqstng P&A on 1 WPW10202459 (Inner drum assembly.) and 1 2xtimeframe (2xtimeframe)"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Gastonia, NC 28056
Ryan S.
Job Details: 07/03/2023
Customer complained of noise. Upon arrival heard noise. Took unit apart and found fan wheel broken. Had fan wheel in truck stock but not motor. Ordering motor and fan wheel. Could not get fan wheel off motor shaft so ordering both. Informed customer office will call when parts come in and job is authorized. ; rqstng P&A on 1 279787 (Motor) and 1 WP697772 (Fan wheel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Gastonia, NC 28056
Ryan S.
Job Details: 07/03/2023
"Customer complained unit icemaker ice is clumping up. Upon arrival confirmed complaint. Found water was leaking into ice tray im freezer compartment, found water leaking from valve. Needs new valve. Ordering valve and icemaker. Informed customer office will call when parts come in to schedule return call. ; ordrng 1 W11482025 (Valve) and 1 W10886939 (Icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Indian Land, SC 29707
Mitch H.
Job Details: 07/03/2023
Arrived to replace gasket. Customer said that they did as Jonathan advised and used hair dryer to form gasket and now it was sealing correctly. Did not want me to remove old gasket. Left new gasket with customer. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Canterbury, CT 06331
Amanda R.
Job Details: 07/03/2023
Replaced ff ceiling led operation normal
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Charlotte, NC 28217
Robert A.
Job Details: 07/03/2023
I called the cx to let her know I was on the way. She canceled the appt saying the unit is working fine at the moment.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near East Hartford, CT 06118
Chuck M.
Job Details: 07/03/2023
Installed control and thermistor. Advised customer to allow time for unit to stabilize and reach proper temperature.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB02
Near Bloomfield, CT 06002
Chuck M.
Job Details: 07/03/2023
Customer complaint is that refrigerator is not cooling. Inspected and found control is receiving voltage but not sending voltage to compressor. Quoted customer P&L. Customer will buy new.
We serviced a
FRIGIDAIRE WASHER
Model FAFS4272LW0
Near Windsor, CT 06095
Chuck M.
Job Details: 07/03/2023
Customer complaint is that washer only runs for 13 minutes but is washer and spins out the clothes. Ran washer on Quick Wash and it completed successfully. Control panel is NLA.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Charlotte, NC 28209
Robert A.
Job Details: 07/03/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Charlotte, NC 28262
Jeff L.
Job Details: 07/03/2023
there is water in the plastic mold but ice maker is not dumping ice. Gear is locked up on motor module. Needs new ice maker to make this a good repair. Part #W11546935 ice maker will return Friday 4-7-2023; ordrng 1 W11546935 (Icemaker)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2611PFEA
Near Windsor Locks, CT 06096
Gary V.
Job Details: 07/03/2023
"Inspected and found main acu no longer sending voltage to defrost, also filter housing cracked and leaking. Quoted and they will call."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near East Granby, CT 06026
Gary V.
Job Details: 07/03/2023
Inspected and found levelers not tightened down. Tightened and adjusted unit to be level and straight. Cycled and tested fine.
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Ellington, CT 06029
Gary V.
Job Details: 07/03/2023
"Inspected and found rollers worn out and squealing, replaced and cycled, tested fine now.; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near South Windsor, CT 06074
Chuck M.
Job Details: 07/03/2023
Customer complaint is that ice maker is not working. Ran diagnostics and got error code E5 timed ice. Inspected and found air in water line. Relieved pressure and tested. Ice maker is cycling and filling.
We serviced a
WHIRLPOOL WASHER
Model WTW4950XW2
Near South Windsor, CT 06074
Chuck M.
Job Details: 07/03/2023
"Customer complaint is that washer was not drain. Ran diagnostics and found error code F9e1 long drain. Ran manual test cycle and found actuator is shifting and cam is shifting but gear case is not, causing agitation to spin in 1 direction. Quoted P&L. Customer will decide later."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Vernon, CT 06066
Chuck M.
Job Details: 07/03/2023
Customer complaint is that freezer was not cooling properly and ice cream was soft. Inspected and found unit cooling properly and at temp. Ice cubes dropped during visit. Explained to customer it was possibly a long defrost. Customer mentioned there was a problem with drawer closing in the freezer but has since been resolved. This could have Also contributed to freezer getting warm if door was not closed properly. Unit checked ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Tolland, CT 06084
Chuck M.
Job Details: 07/03/2023
Installed drain pan and cleared drain. Checked ok. ; dspstn on spec-tagged invntry: 1 W11457241 PAN-DRIP
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Ellington, CT 06029
Gary V.
Job Details: 07/03/2023
"Inspected and found doors not sealing to cabinet properly causing frost and moisture build up, tightened and adjusted doors and caulked cabinet to seal air leak, cleared ice and moisture out, and tested fine now."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Enfield, CT 06082
Gary V.
Job Details: 07/03/2023
"Installed new ice maker and verified motor in head of ice maker turning and filled with water, please allow 24 hours for ice production."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Enfield, CT 06082
Gary V.
Job Details: 07/03/2023
"Inspected and found Washplate stripped and tub hub worn down, quoted for repairs and she will call if wants repaired."
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Brookfield, MA 01506
Chris B.
Job Details: 07/03/2023
Complaint that the unit is not starting and the LOC display comes on when trying to start a cycle. Found Child Control Lock was activated. Unlocked unit and verified any error codes and washer is in good shape with no codes.; dspstn on spec-tagged invntry: 1 W11316250 DOOR LOCK
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Paxton, MA 01612
Chris B.
Job Details: 07/03/2023
Complaint that the unit is leaking water into the fresh food section. Found ice buildup on the chute and unit wont go into forced defrost. Will order control board and heating element as backup. Fan is working properly and no clogged drainage. ; ordrng 1 W11562215 (Heater Element) and 1 W11613574 (Control Board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2575GRS08
Near Eastford, CT 06242
Amanda R.
Job Details: 07/03/2023
Replaced control and thermistor operation normal
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EBS01
Near Dudley, MA 01571
Amanda R.
Job Details: 07/03/2023
Called tech support needs new control ; ordrng 1 Wpw10317076 (Control)
We serviced a
KITCHENAID RANGE
Model KFGG500ESS3
Near Grafton, MA 01519
Amanda R.
Job Details: 07/03/2023
Replaced control and oven sensor preheated to 350 recommended them trying convect bake
We serviced a
AMANA RANGE
Model AGR6603SFB3
Near Worcester, MA 01604
Amanda R.
Job Details: 07/03/2023
"Installed bake element both broil and bake ignitor not sparking needs new spark module ; dspstn on spec-tagged invntry: 1 WP9758079 IGNITOR,SPARK CERAMIC"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Worcester, MA 01605
Amanda R.
Job Details: 07/03/2023
Not freezing no frost pattern on evaporator compressor running needs sealed system work ; ordrng 1 W11580057 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11109499 (Filter) and 1 W11504433 (Coupler) and 1 W11504447 (Coupler)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Worcester, MA 01604
Amanda R.
Job Details: 07/03/2023
"Complaint randomly cannot start unit control wont turn on clothes coming out wet randomly and control wont restart to put on drain and spin ; ordrng 1 W11626074 (Control) and 1 W11626077 (Hmi), dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP"
We serviced a
JENN-AIR RANGE
Model JGRP436HL05
Near Fort Mill, SC 29715
Mitch H.
Job Details: 07/03/2023
Checked and found gas leak marked by gas company at valve. Confirmed. Ordering valve and regulator.; ordrng 1 W11239228 (Valve) and 1 W11193822 (Regulator)
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Charlotte, NC 28273
Jeff L.
Job Details: 07/03/2023
"Found control board with stuck keys and also some of the leds are burnt out. In order to make this a good repair the control board needs to be replaced part#W10894098. Giving customer estimate for job,; ordrng 1 W10894098 (Black control board)"
We serviced a
KITCHENAID RANGE
Model KSEG950ESS2
Near Columbia, CT 06237
Jeremy B.
Job Details: 07/03/2023
Customers complaint is the oven will randomly reset in the middle of the night. Ran diag found no error codes. Ran self test and all checks ok. Cycled breaker off for a few mins and reset control. Customer to keep a eye on it. If problem continues will need new control. Quoted customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Charlotte, NC 28278
Jeff L.
Job Details: 07/03/2023
Found door on unit not sealing good. There was a new door fresh food door from whirlpool. I put the new fresh food door on and it still didnt seal or have a suction to it. Customer said this will be the 3rd fridge they are having Costco to change out. The customer also complained about having to keep temp at lowest setting. I advised in summer time it may have to stay there when we are In the 90s and house ambient temp is high. Customer had me take new door off and put original back on because it was better than the replacement part. Will leave fresh food door at customers home. The customer does not want anymore repairs they are requesting new fridge.. unit ran and checked ok(Call complete)
We serviced a
MAYTAG RANGE
Model MGR7700LZ1
Near Charlotte, NC 28269
Vincent O.
Job Details: 07/03/2023
Found flames on all burners running too high on low settings. Adjusted all flames. Unit is working properly. All functions check ok. Flames are adjusted as low as they can be. Unit is working as designed. Customer wants new machine. Referred customer to whirlpool for further resolution.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Enfield, CT 06082
Gary V.
Job Details: 07/03/2023
"Installed new tub, actuator and main acu, ran calibration and auto test, all functions test normal. Informed customer about proper loading of unit.; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Charlotte, NC 28216
Robert A.
Job Details: 07/03/2023
Cx complaint that the unit not cooling. The cx said the unit is working fine now. I did not diagnose the unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Farmington, CT 06032
Ruben C.
Job Details: 07/03/2023
Checked unit found drain hole frozen over heating element was not touching drain pan was not chipped down insrptalled under clip and defrosted hole tested normal
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Newington, CT 06111
Ruben C.
Job Details: 07/03/2023
Checked unit found friction pads broken cuasing door to fall replaced pad tested normal; used 2 WP8268961 (Pad) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near New Britain, CT 06051
Ruben C.
Job Details: 07/03/2023
Replaced thermistor and main control tested normal advised cust to observe for 24 hours; dspstn on spec-tagged invntry: 1 W11353813 CNTRL-ELEC and 1 W11438736 THERMISTOR
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Bristol, CT 06010
Ruben C.
Job Details: 07/03/2023
Not home office is changing for afternoon