Service History 172 - Advantage Appliance Repair

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Brooklyn, CT 06234

Amanda R.

Job Details: 06/11/2024

Replaced Ui and bellow is ripped again in less then two moths didnt know if covered needs new bellow ; ordrng 1 W11314648 (Bellow)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFS20ECMS00

Near Berlin, CT 06037

Jimmy R.

Job Details: 06/11/2024

"Checked over unit and found right side door gasket ripped on top and bottom causing metal magnet to fall out and door to not seal. Replaced faulty gasket with new heated to creat a good seal, checked over all operations and unit is now sealing and working got specs"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Berlin, CT 06037

Jimmy R.

Job Details: 06/11/2024

Checked over washer and found when starting unit it would go right to done never washing or sensing a wash cycle. Checked drain and found pump harness had pulled from connection and stoped unit from draining causing unit to go right to done. Fixed pump harness and recalibrated unit ran a wash and unit is now working to specs

We serviced a

WHIRLPOOL DISHWASHER

Model WDF760SADW1

Near Meriden, CT 06451

Jimmy R.

Job Details: 06/11/2024

"Installed new hinges and ran machine threw a wash cycle, checked all functions and unit is now dry and working to specs"

We serviced a

JENN-AIR REFRIGERATOR

Model JFX2597AEM2

Near Meriden, CT 06450

Jimmy R.

Job Details: 06/11/2024

"Checked over unit and found ice maker bin filling with water and freezing ice then dripping down front of dispenser, checked ice maker and found wile filling ice maker mold would drip due to cracked. Replaced faulty ice maker and unit is now filling and holding all operations now working to specs; used 1 W10882923 (ICE MAKER) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Lancaster, SC 29720

Jonathan J.

Job Details: 06/11/2024

"Complaint not dispensing water from door hollow ice. Slow to make ice. Found water issue is due to heavy construction in neighborhood. New construction developer has broken ground on 450 new homes in neighborhood. Lots of settlement in water filter after shaking filter out. Water is extremely cloudy has lots of white debris, floating and water coming out of original filterand black as well as gray And red particulate, customer had a new water filter. I installed it for customer. I inspected waterlines made sure nothing was pinched. I inspected icemaker. Customer did have a power outage yesterday per customer power was out for 27 hours. Icemaker did cycle fine for me while I was in Home heavy water leakage from ice dispenser from ice that had melted over the past 27 hours."

We serviced a

WHIRLPOOL TRASH COMPACTOR

Model GC900QPPQ6

Near Meriden, CT 06450

Jimmy R.

Job Details: 06/11/2024

Installed new parts and ran machine several times thew a cycle found no more noise and unit going threw properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near Meriden, CT 06450

Jimmy R.

Job Details: 06/11/2024

"Installed new control and reprogrammed unit set temps to correct settings and checked evaporator for frost pattern, unit now cooling and operating to specs"

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near Springfield, MA 01118

Gary V.

Job Details: 06/11/2024

"Installed parts listed and cycled, tested fine."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ3

Near Meriden, CT 06450

Jimmy R.

Job Details: 06/11/2024

"Ran unit and found dishwasher would error out as soon as power went to it Fae5 diverter leak detected checked diverter and found no leaking and diverter molex hooked up, went threw wire harness and found all connection good unit getting 120v. Pulled out diverter and found ok checked control and ran a diagnostics cycle finding unit would just error out and would not get past drain cycle. Control and diverter faulty they need to be replaced customer just purchased the unit and under 48 hrs ago and will be calling home depot for a replacement unit witch should be done machine is brand new. Advised customer to let us know if unit will be replaced or parts will be ordered.; ordrng 1 W11648213 (Control) and 1 W11633261 (Motor&sump) and 1 W11649439 (Harness main)"

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW1

Near Cheshire, CT 06410

Jimmy R.

Job Details: 06/11/2024

"Installed all new parts and recalibrated machine, ran a wash and spin and checked all functions. Washer is now working to factory specs; dspstn on spec-tagged invntry: 1 WPW10427633 SHIELD"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Northampton, MA 01053

Mike K.

Job Details: 06/11/2024

"Rf section not cooling, no air flow, frost on front of evap cover removed and fan is free, verified 120vac, but not running. Good frost pattern on evap.Ordering evap fan motor.Pulled evap motor and checked carmaker out during diagnosis and left out for return, cs prefers a cemake left out as not used.Left attention note to call mother, Ray on return.; ordrng 1 WPW10464673 (Evap fan)"

We serviced a

WHIRLPOOL DISHWAHER

Model WDT705PAKZ0

Near Indian Trail, NC 28079

Mitch H.

Job Details: 06/11/2024

Tested and ran diagnostics. Found F4E3 pump/motor error. Needs sump assembly. Quoted customer for repair and saved estimate. Customer declined repair and said they would replace unit. Collected for service call on ck# 313

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Monroe, NC 28110

Mitch H.

Job Details: 06/11/2024

Checked and found latch bezel and latch broken and hanging. Ordering both parts. Checked part availability and scheduled return for 6/13 AM ; ordrng 1 W11545554 (Bezel) and 1 W11700916 (Latch)

We serviced a

WHIRLPOOL WASHER

Model WFW6605MW0

Near Waxhaw, NC 28173

Mitch H.

Job Details: 06/11/2024

"Found unit unplugged n arrival and full f water. Plugged washer in, attempted to drain, drain pump not working. Entered diagnostics, found multiple error codes, F5 E2 lock error, F9E1 drain error, F0E2 oversuds, and F8E2 long fill. Could not get washer to run any tests. Ordering pump, pressure switch,lock and cold valve. Checked part availability and scheduled return for 6/17 AM.; ordrng 1 W11458345 (Drain pump) and 1 W11316246 (Pressure switch) and 1 W11565030 (Door lock) and 1 W11688995 (Valve)"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Charlotte, NC 28277

Mitch H.

Job Details: 06/11/2024

Checked and found door hinges broken and door falling. Also found third rack stop on left side broken. Quoted customer for repair and saved estimate. Advised customer that estimate is good for 7 days. Customer will make a decision and let us know. Collected for service call on cc.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Charlotte, NC 28277

Mitch H.

Job Details: 06/11/2024

"Disassembled interior refrigerator parts. Removed drip pan, cleared drain, installed new pan, ensured it was level. Tested, drained correctly. Reassembled interior parts. Customer is going to put drawers and shelves back in place.; dspstn on spec-tagged invntry: 1 W11457241 PAN-DRIP"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Springfield, MA 01108

Gary V.

Job Details: 06/11/2024

"Inspected and found suspension rods worn out, replaced and tested fine.; used 1 W11130362 (SUSPENSION) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near Somers, CT 06071

Gary V.

Job Details: 06/11/2024

"Inspected and found drain tube frozen over, cleared the ice out tested fine."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Wethersfield, CT 06109

Ruben C.

Job Details: 06/11/2024

Replaced glides and heated door gasket to conform door sealing normal no gaps tested normal

We serviced a

MAYTAG REFRIGERATOR

Model MRT711SMFZ02

Near Newington, CT 06111

Ruben C.

Job Details: 06/11/2024

This is a duplicate call

We serviced a

MAYTAG REFRIGERATOR

Model MRT711SMFZ02

Near Newington, CT 06111

Ruben C.

Job Details: 06/11/2024

Checked unit found freezer door seal was not sealing at Middle spot on top cuasing air to get in heated to conform seal is now sealing

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Newington, CT 06111

Ruben C.

Job Details: 06/11/2024

Replaced assembly and coupling and container tested operation normal ice bin is turning normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrf555sdfz12

Near Huntersville, NC 28078

Robert A.

Job Details: 06/11/2024

Cx complaint that the unit leaks water from inside the RC. I inspected the unit to confirm the complaint. I found the water valve leaks when the filter is installed. I replaced the filter with one from TS and tested the unit for the cx. The unit is working as designed. I collected the payment in full by CC.; used 1 W11043013 (VALVE) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Charlotte, NC 28216

Robert A.

Job Details: 06/11/2024

"Cx complaint that the unit is not cooling in the RC. I inspected the unit to confirm the complaint. I found the RC evaporator covered in ice. The defrost heater in the FC worked fine. The fans are working as well. The unit needs a new evap harness and fan support to resolve the issue. Im ordering the part for the return visit. I left the part with the cx.; ordrng 1 W11087438 (Evap harness) and 1 WPW10389152 (Fan support), dspstn on spec-tagged invntry: 1 W11457241 PAN-DRIP"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS

Near Charlotte, NC 28216

Robert A.

Job Details: 06/11/2024

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11712995 LEFT HINGE and 1 W11712996 RIGHT HINGE

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Warren, MA 01083

Chris B.

Job Details: 06/11/2024

Replaced part and led working normal.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FG4H2272UF

Near Belchertown, MA 01007

Chris B.

Job Details: 06/11/2024

Complaint that the IM would make ice the majority of the time and would stop making for weeks then back to normal. Complaint that the fresh food section would have freezing at times. Found bad damper. All sensors are working properly. IM is working with no issues. Found small particles of ice in the flapper and I cleared that out.; rqstng P&A on 1 5304519166 (Damper)

We serviced a

WHIRLPOOL DRYER

Model WED6120HW2

Near Charlotte, NC 28277

Mitch H.

Job Details: 06/11/2024

"Tested and found dryer heating and cycling normally in timed dry. Entered diagnostics, found F3E2 sensor error. Ordering sensor bars and harness. Checked part availability and scheduled return for 6/14 AM.; ordrng 2 WP3387223 (Sensor)s and 1 WPW10298258 (Harness)"

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Northampton, MA 01062

Mike K.

Job Details: 06/11/2024

Unit is under 1yr wp warranty per service bench.Unit is leaking when running. Found leak to be from drain hose. Drain hose is an alternate hose as standard hose is too short for site installation.Explained to cs that non original hose is not covered under warranty. Showed her how to replace it and she will do so herself.Explained operation of unit as she felt clothes were not getting clean with so little water.

We serviced a

WHIRLPOOL WASHER

Model Mvwb835dw0

Near Rock Hill, SC 29732

Mitch H.

Job Details: 06/10/2024

Checked and found washer will not power on or enter diagnostics. Confirmed correct incoming voltage. Main control is bad. Part is no longer available. Cannot be repaired. Explained to customer that part has been discontinued and not available. Collected for service call on cc.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ11

Near Rock Hill, SC 29730

Mitch H.

Job Details: 06/10/2024

Confirmed purchase date and took picture of receipt and registration. Checked and found evaporator fan very loud and not operating properly. Ordering fan motor. Checked part availability and scheduled return for 6/13 AM.; ordrng 1 W11559968 (Evaporator fan)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS2

Near Wethersfield, CT 06109

Chuck M.

Job Details: 06/10/2024

Customer complaint is that dishwasher shuts off after a few seconds. Checked voltage at supply and found hot and neutral reversed. Customer will correct.

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Simsbury, CT 06089

Chuck M.

Job Details: 06/10/2024

Replaced fascia and tested. Start key and temp key are not responding. Ordered Fascia and control. ; ordrng 1 W11419051 (Control) and 1 W11478525 (Control Panel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Webster, MA 01570

Chris B.

Job Details: 06/10/2024

Complaint that the unit is not powering up. Found bad harness electrical cord. Will order parts for a return visit.; ordrng 1 W11661849 (Harness Power Cord)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ

Near Monroe, NC 28112

Jonathan J.

Job Details: 06/10/2024

"Complaint not making ice. I found freezer door on left side was not properly closing had a 1 inch gap on the left side preventing door from closing causing a no cool condition. Freezer evaporator has a full frost pattern going all the way way across it at the bottom without taking cover off as of right now. Food in the freezer is still frozen but soft on top stuff underneath is hard as a rock still. Advised customer to monitor for potential cooling issues. Icemaker is cycling fine and dispensing water fine and dispensed ice. That was already in maker just fine. and refilled with water. In diagnostics, icemaker mode. no further issues found at this time with refrigerator or freezer. Customer to allow 72 hours for ice production."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Monroe, NC 28112

Jonathan J.

Job Details: 06/10/2024

"Complaint dryer not turning on I found open thermal cutout was cause of issue and open door switch I replaced parts inspected wiring no grounding issues found or open issues found at this time dryer is now heating and operating normally. ; dspstn on spec-tagged invntry: 1 WPW10569603 DOOR SWITCH , used 1 WP3392519 (THERMAL FUSE) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 06/10/2024

I replaced evap cover tested operation in diagnostics all fans are operating normally now. No further issues found or reported at this time.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Matthews, NC 28104

Jonathan J.

Job Details: 06/10/2024

"Complaint washing machine will not operate. Will not spin. Will not do anything use it. Your face lights do come on with no problem though. I found suspension rods. Have failed. Unit has excessive bounce when tub is pressed down. I also found gear case is leaking water Through the wash plate center bolt underneath washing machine. I also found slider clutch has come completely apart. Iron core is no longer attached to plastics is extremely loose. Unit will need new gearcase wash plate new suspension rods, new rotor, and new slider to fix plus spanner nut. Declined repair today is going to look at replacement options as it is not cost-effective for customer to repair."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Marshville, NC 28103

Jonathan J.

Job Details: 06/10/2024

"Complaint dishwasher chiming time delay going crazy time auto adjusting like crazy 12 hr to 1 hr non stop I found Dehydrated water soap residue in overflow basin I found door gasket has failed causing water to go into overflow basin. I replaced gasket. I found f2e1 error code stuck button time delay button corroded underneath laminate Im ordering ui and control to fix. Left motor sump w customer. Not needed at this time as it is working great in diagnostics. As I was getting ready to depart, user interface started glitching out severely due to the corrosion on the user interface shut breaker off customer would not hear beeping noises excessively.; ordrng 1 W11460962 (Ui) and 1 W11506011 (Control), dspstn on spec-tagged invntry: 1 W11460945 MOTOR/SUMP , used 1 W11483553 (GASKET) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ0

Near Bristol, CT 06010

Ruben C.

Job Details: 06/10/2024

Checked unit ice maker would not harvest getting 120 volts to ice maker replaced ice maker tested operation normal manually started harvest; used 1 W11546935 (Ice maker) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Bristol, CT 06010

Ruben C.

Job Details: 06/10/2024

"Checked unit used clear door to see unit operating arms are functioning normally unit drips slightly from left corner ordering hinges bottom seal and tub seal; rqstng P&A on 1 W11483553 (Door seal) and 1 W11664713 (Bottom door seal) and 1 W11573703 (Hinge left) and 1 W11573702 (Hinge right), states that autho needed"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Bristol, CT 06010

Ruben C.

Job Details: 06/10/2024

Checked unit unit found error code for off balance cleared code adjusted level leg and informed cust on loading ran diagnostics normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHW09

Near Tolland, CT 06084

Amanda R.

Job Details: 06/10/2024

The evaporator fan motor sounds loud when its on high but other speeds it sounds normal set temps at recommended fan turns off when doors are opened is normal ; ordrng 1 W11661931 (Evaporator fan motor)

We serviced a

KENMORE REFRIGERATOR TOP

Model ="106.72206201"

Near Suffield, CT 06078

Amanda R.

Job Details: 06/10/2024

Evaporator drain clogged with ice cleared drain set temps at recommended shimmed ff door so top left corner of door gasket would seal against frame better cleaned condenser coils ; used 2 WP488881 (WASHER) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAH02

Near Enfield, CT 06082

Amanda R.

Job Details: 06/10/2024

Replaced ice maker and fill tube heater turned on ice maker ; dspstn on spec-tagged invntry: 1 W11577195 ICE MAKER

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Enfield, CT 06082

Amanda R.

Job Details: 06/10/2024

"Ice clogging dispenser chute the flap isnt closing all the way allowing ambient air in ice container ice maker broken replaced ice maker and needs new dispenser flap motor ; ordrng 1 W11098702 (Chute), used 1 W10873791 (ICE MAKER) from stock"

We serviced a

LG REFRIGERATOR

Model LFXS30726S/03

Near Somers, CT 06071

Amanda R.

Job Details: 06/10/2024

making normal size ice cubes Ice maker mold leaking water in ice bin causing ice to clump together needs new ice maker ; ordrng 1 AEQ73130004 (Icemaker)

We serviced a

JENN-AIR RANGE

Model JGRP548HL01

Near East Windsor, CT 06016

Amanda R.

Job Details: 06/10/2024

Replaced left oven door lock assembly door opening and closing normally

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS04

Near Ellington, CT 06029

Amanda R.

Job Details: 06/10/2024

Unit plugged in compressor running no cooling at all replaced compressor vacuumed down system recharged with 5oz of r134a set temps at recommended put cup of water in freezer started cooling recommended letting it run for at least 48 hours before putting back in camper ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock

We serviced a

MAYTAG DRYER

Model MED7000AW0

Near Grafton, MA 01519

Chris B.

Job Details: 06/10/2024

Complaint that the unit is not heating properly. Found bad belt switch and lint housing and rollers. Found unit heavily clogged with lint because the screen couldnt hold in place properly. Quoted for parts and labor. Customer will think about it. Collected trip fee.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Springfield, MA 01105

Gary V.

Job Details: 06/10/2024

"Inspected and found freezer door not closing properly, causing ice to build up in air channels, cleared ice and adjusted door, tested fine."

We serviced a

LG WASHER

Model WM2655HVA

Near Chicopee, MA 01020

Mike K.

Job Details: 06/10/2024

"Unit is leaking, found hot water valve as source of leak. Quoted for valve/labor accepted. Collected in full via cc; ordrng 1 5220FR2006H (Single valve assy)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Marshville, NC 28103

Jonathan J.

Job Details: 06/10/2024

"Complaint not making ice. I found and diagnostics mode icemaker will cycle but test 56 will never report I found upon arrival. No water in icemaker icemaker was bone dry. I cycled test 45 unit filled with water after blowing ice chunks out of fill tube. I found icemaker is exceptionally loud as well. I am ordering filled tube heater main control, and icemaker to fix . ; ordrng 1 W11224256 (Control) and 1 W11087201 (Heater) and 1 W11579560 (Ice maker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Shrewsbury, MA 01545

Chris B.

Job Details: 06/10/2024

Complaint that the unit is not cooling properly. Customer mentioned that it started cooling yesterday. Verified the evaporator side. There was ice buildup and ran all diagnostics and all running normal. Defrosted all ice buildup and unit running normal. No issues found with the cooling.

We serviced a

WHIRLPOOL WASHER

Model WTW8200YW0

Near Farmington, CT 06032

Chuck M.

Job Details: 06/10/2024

Customer complaint is that washer has oL error. Inspected and found basket is seized to drive shaft. Basket is not floating and turns with shaft during agitate.

We serviced a

WHIRLPOOL WALL OVEN

Model JJW2827DS02

Near Burlington, CT 06013

Chuck M.

Job Details: 06/10/2024

Replaced console. Customer concerned about color shade is different. Slightly darker.

We serviced a

MAYTAG WASHER

Model MVW7232HC2

Near Hartford, CT 06105

Chuck M.

Job Details: 06/10/2024

Customer complaint is that washer shakes and walks. Ran diagnostics and found error codes F7e9 locked rotor. F0e5 off balance loads. Found washer does shake more that normal during spin. Manually spun baskets and it is out of round. Ordered basket. ; ordrng 1 W11178227 (Basket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Lancaster, SC 29720

Jonathan J.

Job Details: 06/10/2024

"Complaint not dispensing ice I found auger mtr and yoke are both striped out preventing ice from dispensing. Unit will need yoke, auger motor and associated parts to fix all other functions are working great no further issues reported by customer. ; ordrng 1 WP63052-2 (Yoke) and 1 W11378860 (Washer) and 1 WPW10309868 (Auger mtr) and 1 WP67006341 (Gasket) and 1 WPW10309864 (Divider)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Auburn, MA 01501

Chris B.

Job Details: 06/10/2024

Complaint that the drywall is not turning on. Found voltage on L1 load but none on L2. Mentioned to the customer to have the electrical outlet verified and then run the dryer and make sure it is working properly after having proper voltage.

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Cromwell, CT 06416

Jeremy B.

Job Details: 06/10/2024

Customers complaint that washer is loud. Ran self test then drain and spin all sounds are normal.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Middletown, CT 06457

Jeremy B.

Job Details: 06/10/2024

Dispenser drawer slides out very easy and when washer vibrates it comes open and leaks when washer fills. Needs new dispenser. ; ordrng 1 W11524105 (Dispenser)

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HZ09

Near Cromwell, CT 06416

Jeremy B.

Job Details: 06/10/2024

Tried verifying DOP customer doesnt have a receipt will try to get one and call back.

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JS1

Near Fort Mill, SC 29707

Mitch H.

Job Details: 06/10/2024

"Removed and replaced oven control. Reassembled, tested oven from 250 to 350 degrees. Heating and cycling properly."

We serviced a

SAMSUNG WASHER

Model WF45K6500AW/A2

Near Fort Mill, SC 29715

Mitch H.

Job Details: 06/10/2024

"This is not a Whirlpool warranty call. Samsung washer. Found drain pump screen completely blocked, not allowing washer to drain. Cleaned screen, reinstalled. Tested, washer filling, operating and draining properly. Customer is going to call American Home Shield to have ticket dispatched to us with proper information."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS01

Near Fort Mill, SC 29715

Mitch H.

Job Details: 06/10/2024

"Checked and found compressor running but not cooling. In conversation with customer, when compressor was replaced he observed refrigerant being charged through low side port. Could possibly have damaged compressor when charging that way. Evacuated refrigerant, pulled vacuum and weighed in correct charge of 134a. Compressor running but not cooling. Requesting P&A for compressor and solenoid.; rqstng P&A on 1 W11592010 (Compressor kit) and 1 W11429989 (Solenoid) and 1 2Xtime (2X time)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Charlotte, NC 28214

Ryan S.

Job Details: 06/10/2024

"Sr#7739264367 installed new magnetron and microwave control board. Ran unit and not getting inverter code now but not heating. Ran thought check of all parts and found inverter board bad. Called techline to confirm. Ran through checklist of all parts and mag good, parts getting proper voltage, just found inverter board is indeed bad, new inverter board. Ordering new inverter board. Informed customer office will call when parts come in.; ordrng 1 W11578579 (Inverter) and 1 2xtimeframe (2xtimeframe)"

We serviced a

WHIRLPOOL MICROWAVE OVEN

Model WMH78019HZ3

Near Charlotte, NC 28214

Ryan S.

Job Details: 06/10/2024

Customer complained unit has light issue and door / open close issue. Replaced door switches per service pointer W11245251. Unit now working as designed. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK SP W11245251

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Gastonia, NC 28052

Ryan S.

Job Details: 06/10/2024

"Customer complained of loud noise and rusting around bleach port and panel. Found gearcase bad and causing rumbling noise , also ordering Washplate due to Washplate will not come off and will need to be cut off. Also 2xtimeframe. Informed rust is just cosmetic damage informed her it will not be covered. She said she will just spot paint it. Informed customer office will call when job is authorized and parts come in to schedule return call. ; rqstng P&A on 1 W11393685 (Gearcase) and 1 W10902814 (Washplate)"

We serviced a

AMANA DISHWASHER

Model ADB1400AMS1

Near Dallas, NC 28034

Ryan S.

Job Details: 06/10/2024

"Customer complained unit wont start. Found electoral lines melted, has thermal damage at power box on unit needs new harness and power chord. Scheduled return call for ; ordrng 1 W11697182 (Harness) and 1 4317824 (Chord)"

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near West Springfield, MA 01089

Mike K.

Job Details: 06/10/2024

"Unit is under 1yr wp warranty per service bench. Unit is showing over 2 hours for normal cycle, over 3 for heavy, it has steam cycle on, heavy soil which would add that extra time. Changing options I found board intermittently not responsive.Because of intermittent response of board, ordering console, but otherwise functioning with different options changing estimated times properly ; ordrng 1 W11316623 (Console assy)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near South Hadley, MA 01075

Mike K.

Job Details: 06/10/2024

"Door switch keeps saying door open. Found fault to be sensitive freezer switch, registers open when closing rf door, but it is freezer switch.Cs is on vacation scheduled for when they come back.; ordrng 1 W11445850 (Door switch)"

We serviced a

LG REFRIGERATOR SID

Model LFX25991ST/05

Near Hadley, MA 01035

Mike K.

Job Details: 06/10/2024

"Unit not cooling, unplugged on arrival, plugged in and compressor/fans running. Let run for a bit, not feels my any cooling. With compressor/fans running and not cooling looking at a sealed system issue.Quoted for compressor/drier/labor denied. Collected for service call only."

We serviced a

WHIRLPOOL DISHWASHER

Model KDPM604KPS0

Near Amherst, MA 01002

Mike K.

Job Details: 06/10/2024

"Intermittent draining issues, sometimes water left in bottom of unit.Ran diagnostic cycle. Completed fine. Since uses motor resistance to determine water level and intermittent failure, ordering sump assy and drain pump, wash motor was a bit noisy in testing and service me suds build up.; ordrng 1 W11416362 (Sump assy)"

We serviced a

JENN-AIR RANGE GAS

Model JGS9900CDS02

Near West Springfield, MA 01089

Mike K.

Job Details: 06/10/2024

"Rf burner taking awhile to ignite and several keys on keypad not working, was a led to move and get better ignition on igniter burner head. Quoted for console/labor. Declined. Collected just labor for igniter repair"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM02

Near Hartford, CT 06112

Chuck M.

Job Details: 06/10/2024

Called techline and reported findings for refrigerator light and switch. Sent pictures to techline. Issue is documented file number 7739267708. Techline advised customer to call customer care and Extended Warranty Provider. ; dspstn on spec-tagged invntry: 1 W11123941 SWITCH and 1 W11518235 LED BULB

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Wethersfield, CT 06109

Chuck M.

Job Details: 06/10/2024

Customer complaint is that FF lights are not working. Checked reed switches and they checked ok. Freezer lights are working. Ordered light assembly. Customer purchased refrigerator online from Costco. Took pics. ; ordrng 1 W11470191 (Lamp Assembly)

We serviced a

WHIRLPOOL WASHER

Model GHW9400PW4

Near Lincolnton, NC 28092

Ryan S.

Job Details: 06/10/2024

"Customer complained unit has f06 error , found unit will run but motor is bad, needs new motor. Checked with Lisa. Motor is no longer available. Informed customer collected trip fee."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Tolland, CT 06084

Amanda R.

Job Details: 06/10/2024

F8e1 f0e3 threw F8e1 error code flashed when unit was first purchased then unit worked fine now throwing it again about twenty minutes into cycle on well water no sediment in inlet filters needs new valves ; ordrng 1 W11595805 (Valve)

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Windham, CT 06280

Jeremy B.

Job Details: 06/10/2024

Dryer not heating. Found open high limit. Installed new thermal kit and tested all checks ok. Customer to clean vent. ; used 1 279816 (THERMAL KIT) from stock

We serviced a

WHIRLPOOL DRYER

Model WED6150PW0

Near Clover, SC 29710

Mitch H.

Job Details: 06/10/2024

"Checked and tested dryer. First test dryer reached 260 degrees before cycling off. Found dryer pushed back to wall and vent hose crimped preventing airflow. Pulled dryer out, unit cycled off at 220. Checked outside vent, airflow is fair but has a lot of lint buildup. Removed vent hose from back of dryer, with hose removed dryer cycles off at 190. Advised customer that they have an airflow issue. Dryer operating properly and as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Webster, MA 01570

Chris B.

Job Details: 06/10/2024

Complaint that the ice bin has a solid block of ice.cleared out the ice and adjusted the water level on the ice maker. Ran ice maker three time to adjust to proper level and working properly.

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS3

Near Agawam, MA 01030

Mike K.

Job Details: 06/10/2024

"Unit is under 1yr wp warranty per service bench.Normal button does not function, all other buttons working, verified failure.U/I is front of front panel.Ran diagnostic cycle. Verified. Unit filled and wash motor gums, not running. Ordering panel and sump assy ; ordrng 1 W11625194 (Panel) and 1 W11416362 (Sump assy)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Columbia, CT 06237

Jeremy B.

Job Details: 06/10/2024

Water leaking. Found a hole in the supply line. Found shut off valve. Secured water. Customer must fix supply line.

We serviced a

SAMSUNG WASHER

Model WV60M9900AV/A5

Near Longmeadow, MA 01106

Gary V.

Job Details: 06/10/2024

Concern is noise in wash and spin. Inspected and found inner/outer tub and main bearing grinding and worn out. Will submit estimate.; rqstng P&A on 1 DC97-19647D (Outer tub) and 1 DC97-19268C (Inner basket) and 1 DC62-00526A (Drum seal) and 1 DC97-19644B (Front tub)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Agawam, MA 01001

Mike K.

Job Details: 06/10/2024

"Replaced main control and noise filter, user interface board was chipped so did not replace. Ran diagnostic cycle twice fine. Exited and started quick wash, went through sensing and into wash fine with a load. Cancelled and drained fine."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near New Britain, CT 06052

Ruben C.

Job Details: 06/10/2024

Checked unit leaking from corner intermitently ordering bottom seal and tub seal; rqstng P&A on 1 W11498831 (Door seal) and 1 W11252794 (Bottom door seal)

We serviced a

SUB ZERO REFRIGERATOR

Model 736TC13

Near Longmeadow, MA 01106

Gary V.

Job Details: 06/10/2024

"Inspected and found drain tube clogged, cleared out and tested fine."

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Berlin, CT 06037

Ruben C.

Job Details: 06/10/2024

Ran diagnostics has code for off balance could not duplicate any leak but found basket is off center could not take agitator off ordering agitator and basket; rqstng P&A on 1 W10752187 (Screw) and 1 W11550891 (Agitator) and 1 W10752719 (Basket)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Davidson, NC 28036

Ryan S.

Job Details: 06/10/2024

"Customer complained of no cool foudn unit didnt leak out. Found obstruction in new filter drier. Replaced drier and vacuumed out 20 min, steady. Filled 6 oz r134. Verified proper operation. Both evap frost pattern."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV00

Near Springfield, MA 01108

Gary V.

Job Details: 06/10/2024

"Inspected and found no ice production and ui panel lights out, will submit estimate and call.; rqstng P&A on 1 W11542754 (Ui panel) and 1 WPW10300024 (Ice maker)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Webster, MA 01570

Chris B.

Job Details: 06/10/2024

Complaint that the dryer is not heating correctly and not timing out. Found improper voltage reading on the L2 side. Machine would tumble and wont time out nor heat. Mentioned to the customer to have the electrical verified. Within 7 days well waive trip fee into labor.; dspstn on spec-tagged invntry: 1 WPW10185982 TIMER

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG02

Near West Springfield, MA 01089

Gary V.

Job Details: 06/10/2024

"Inspected and found freezer door binding when closing, adjusted door hinge and tested fine."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Monson, MA 01057

Gary V.

Job Details: 06/10/2024

"Installed compressor and tested fine.; dspstn on spec-tagged invntry: 1 W11504416 COUPLER 8.5/6 NR MS 00 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11506621 COUPLER 6 NK MS 00 , and 2 W11506635 COUPLER 6 NF MS SV"

We serviced a

WHIRLPOOL REFRIGERATOR BOT

Model MFI2665XEM7

Near Springfield, MA 01109

Gary V.

Job Details: 06/10/2024

"Inspected and found ice maker broken and replaced with new, please allow 24-48 hours for ice production.; used 1 W10882923 (ICE MAKER) from stock"

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Manchester, CT 06040

Jeremy B.

Job Details: 06/10/2024

"Drain pump seized and not pumping and gearcase leaking large amount of oil and damaged cam, belt, actuator. Requesting autho on parts.; rqstng P&A on 1 W11454734 (Gearcase) and 1 W11239857 (Belt) and 1 W10913953 (Actuator) and 1 W10721967 (Cam) and 1 W10876600 (Drain pump) and 1 W10902814 (Washplate)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF590SAJM0

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 06/10/2024

Dishwasher leaking from float assy. Ran test and confirmed leak. ; rqstng P&A on 1 WPW10195037 (Float lever) and 1 WPW10195039 (Switch) and 1 W10873429 (Float base) and 1 WPW10195038 (Nut) and 1 WPW10195036 (Float) and 1 WP8531743 (Gasket)

We serviced a

WHIRLPOOL DRYER

Model WED6150PW0

Near York, SC 29745

Mitch H.

Job Details: 06/10/2024

"Tested and confirmed noise. Disassembled dryer, installed dryer kit 4392065 from t/s. Reassembled, tested, dryer running smoothly and quietly. No unusual noises.; used 1 4392065 (Dryer kit) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM02

Near Hartford, CT 06112

Chuck M.

Job Details: 06/08/2024

Customer complaint is that refrigerator light works intermittently light bulb is good. Liner around switch is dented in at bottom of switch causing switch to not seat properly and door doesnt make good contact. Switch has foam coming through between liner. Switch appears to be glued to liner. Need to call techline. Took pics. ; dspstn on spec-tagged invntry: 1 W11123941 SWITCH and 1 W11518235 LED BULB

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near West Hartford, CT 06110

Chuck M.

Job Details: 06/08/2024

Customer complaint is that washer would not start cycle. Found error code F9e1 long drain. Inspected and found black/white wire to drain pump broken. Ordered lower harness. ; ordrng 1 W11590868 (Lower Harness)

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