We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Charlotte, NC 28270
Jeff L.
Job Details: 08/14/2023
SR #7737083261(Robert) Had to call tech support to learn how to concentrate these new machines with load and go.. unit ran ands heckled ok (Call complete)
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Waterbury, CT 06705
Jimmy R.
Job Details: 08/14/2023
"Tested dryer and found unit would not start a cycle, checked voltage to terminal block and 240v present 120v on each leg, opened door and found no door switch hanging down, found switch broken causing unit to not start and operate. Replaced faulty door switch and unit is now heating and operating to specs ; used 1 WPW10569603 (DOOR SWITCH) from stock"
We serviced a
BOSCH DISHWASHER
Model SHE43P26UC/64
Near Franklin, MA 02038
Aimee Z.
Job Details: 08/14/2023
Found needs new console and push buttonTook part re installed button Cost high for repair buying new
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Waterbury, CT 06708
Jimmy R.
Job Details: 08/14/2023
"Checked over dryer and found door glass seal had fallen off causing door to not seal against cabinet, reinstalled gasket and ran dryer threw a cycle. Dryer is heating and cycling heat properly ran diagnostics and no errors checked venting and unit is venting correctly. While running noticed unit scraping when tumbling found right side of cabinet was hitting drum slowing drum rotation down, pushed out to stop hitting and unit is now tumbling properly. Checked all functions filings and dryer is working to specs"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Charlotte, NC 28277
Jeff L.
Job Details: 08/14/2023
"Found rubber seal underneath the fridge that covers defrost drain line was not in position its was turned to the left not allowing defrost water into run into pan, realigned seal unit ran and checked ok(Call complete)"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Lincolnton, NC 28092
Mark C.
Job Details: 08/14/2023
Unit is showing a long fill error due to a faulty valve. Replaced valve unit is fully operational.; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Stanley, NC 28164
Mark C.
Job Details: 08/14/2023
Unit is showing an f2e1 error due to a shorted key pad.; ordrng 1 W11029431 (Panel) and 1 W11620673 (Mrc2) and 1 W11105615 (Control)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Stanley, NC 28164
Mark C.
Job Details: 08/14/2023
Units rubber gasket has melted and the bottom panel has twisted due to the heat.; ordrng 1 W11098799 (Bottom) and 1 W10670197 (Deflecter) and 1 WPW10535778 (Gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near York, SC 29745
Mitch H.
Job Details: 08/14/2023
Found frost buildup around front top of freezer door. Checked gasket and found at top of door there was a gap between gasket and cabinet. Used heat gun to form gasket and ensure correct seal around full perimeter of door. Now closing and sealing properly.
We serviced a
KITCHENAID RANGE
Model KSEG950ESS5
Near Monroe, NC 28110
Jonathan J.
Job Details: 08/14/2023
"I replaced all parts, reattached inner door, glass assemblies try to clean as best as I could. No additional issues found or reported by customer."
We serviced a
MAYTAG WASHER
Model MVWB765FC2
Near Worcester, MA 01610
Roger R.
Job Details: 08/14/2023
Found unit working properly. Checked and found water ring error code F9E2. Checked drain pump and hose. Found hose to be an aftermarket part and I was kinked at back of washer. Recommend replacing hose with factory hose. Called safety and reported findings. SR 7737066070
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDB09
Near Worcester, MA 01602
Roger R.
Job Details: 08/14/2023
"Installed new compressor and filter drier. ; dspstn on spec-tagged invntry: 1 W11504445 COUPLER 1 W11506619 COUPLER 8 NK MS 00 , and 1 W11506635 COUPLER 6 NF MS SV , used 1 Lok prep 65G (Coupler sealant) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Charlotte, NC 28217
Robert A.
Job Details: 08/14/2023
"Cx complaint that the unit is not making ice or dispensing water. I inspected the unit to confirm the complaint. The unit is cooling fine. The IM was off, I turned on the the IM and ran a harvest cycle. The IM completed the cycle but barely filled with water. The water dispenser pressure was low. I turned the water line valve wide open and removed the line to the refrigerator, the water pressure from the home is good. I removed the water filter, the water dispensed fine for a few minutes then went back to low pressure. The unit needs a new water filter housing and valve to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11162042 (Filter housing)"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Charlotte, NC 28211
Robert A.
Job Details: 08/14/2023
"Cx complaint that the unit is leaking water. I inspected the unit to confirm the complaint. I found an error code: f0e7. I cleared the code and ran a service cycle. The unit fill and I seen no leaks. Once it drained with in 5 seconds water gushed out from the drain stand pip on the wall. The unit is good, the issue is from the drain standpipe."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Charlotte, NC 28205
Robert A.
Job Details: 08/14/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10843055 CNTRL-ELEC and 1 W10846539 FAN
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Charlotte, NC 28277
Jeff L.
Job Details: 08/14/2023
Replaced temp sensor and control board pre heated oven to 350 temp reading was 380 set oven to 425 and temp was 445 advised customer this was normal. Unit ran and checked ok(Call complete)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Marshville, NC 28103
Jonathan J.
Job Details: 08/14/2023
Replaced all parts tested operation. User interface is not working properly. No additional issues found at this time or reported installed all parts.
We serviced a
WHIRLPOOL DISHWASHER
Model GU1100XTL01
Near York, SC 29745
Mitch H.
Job Details: 08/14/2023
"Tested and found pump/motor operating properly. Control panel works intermittently, and some functions not available. Needs control board. Searched and found control, part number 8534963, is no longer available, no substitute. Advised customer of findings.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near York, SC 29745
Mitch H.
Job Details: 08/14/2023
"Tested washer, found water flow into machine from valve slow and weak. Checked screen at hose attachment, no obstruction or sediment found. Water flow from wall is good. Ran diagnostics, no stored error codes. Ordering valve and control.; ordrng 1 W11614515 (Inlet valve) and 1 W11614514 (Control)"
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Charlotte, NC 28277
Jeff L.
Job Details: 08/14/2023
Per whirlpool service bulletin (S-Code S254EE) will cover parts and labor for this repair. Unit is throwing fault code F2E1 stuck key. I have board on truck but customer had to leave and pick up husband from chemo treatment because they couldnt see him today.. gonna call Chrystal and see when we can reschedule.; schdld next appmnt for 8/15 TUE PM
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW2
Near Plainville, CT 06062
Ruben C.
Job Details: 08/14/2023
Replaced console tested operation normal ran diagnostics normal
We serviced a
WHIRLPOOL WASHER
Model WTW8200YW0
Near Farmington, CT 06032
Ruben C.
Job Details: 08/14/2023
Checked unit found bearings nosisy gave cust estimate for outer tub
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089HEP
Near Franklin, MA 02038
Angel R.
Job Details: 08/14/2023
"Found reservoir frozen, thawed it out. Tested ok. Customer has produce drawers in front of reservoir full of canned beverages which is likely causing the reservoir to freeze in time. Advised to use it for her veggies."
We serviced a
MAYTAG DRYER
Model LDE7500
Near Marshville, NC 28103
Jonathan J.
Job Details: 08/14/2023
Unit needs new heater Y303778 no longer available part discontinued.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Ellington, CT 06029
Gary V.
Job Details: 08/14/2023
"Installed heater, ice maker and main control board, cycled and ice maker filled with water, please allow 24-48 hours for ice production.; dspstn on spec-tagged invntry: 1 W11224256 CNTRL-ELEC , used 1 W11658802 (ICE MAKER) from stock"
We serviced a
KITCHENAID RANGE
Model KSDG950ESS0
Near Suffield, CT 06078
Gary V.
Job Details: 08/14/2023
"Installed main acu and thermal fuse, cycled to temp and tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Griswold, CT 06351
Amanda R.
Job Details: 08/14/2023
Right ff door gasket ripped bottom ice maker not making ice cycles not calling for water ; rqstng P&A on 1 W10846057 (Gasket) and 1 W11129435 (Valve) and 1 W10886931 (Ice maker)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 08/14/2023
"Complaint, middle spray arm fell off in the middle of washing will not stay on. Cannot get it to stay. I found manifold pipe plastics are broken. Im ordering manifold pipe. ; schdld next appmnt for 8/18 FRI PM"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 08/14/2023
Complaint dryer will not get hot. I found heater is fine. All thermal cut outs are fine. I found connector drive motor had come loose. Reconnected connector tested. Operations dryer is not heating. Just fine with no further issues. Connector is tight as of right now.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 08/14/2023
Complaint just plugged in unit will not turn on. Heater is warm. Upon arrival. Not hot. I found incoming voltage is incorrect. Also found blown triac on control. Replace control left oven unplugged. Customer needs to get electrician or wiring. Voltages corrected. No additional issues found with unit at this time.
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Springfield, MA 01104
Chris B.
Job Details: 08/14/2023
Complaint that the unit is not cycling through correctly. Found unit not draining out. Customer called Mannys for a replacement. Explained to the associate in the store what problem had the unit and Mannys will replace the washer for the customer and no service need on the unit. ; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Springfield, MA 01108
Chris B.
Job Details: 08/14/2023
Tried putting the new part on but was the wrong part in the right packaging. Found original part lost inside the fridge. Installed part and refrigerator working normal.
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near East Longmeadow, MA 01028
Chris B.
Job Details: 08/14/2023
Complaint that the unit has a error code. Found F9E1 and F0E2 and drain screen needed to be cleaned out. Ran two diagnostic cycles and unit working normal. ; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Plainfield, CT 06374
Amanda R.
Job Details: 08/14/2023
"Complaint that randomly things come out soaking wet error for motor drain hose laying on ground fixed hose to its not laying on ground anymore needs new motor left parts ; ordrng 1 W10890624 (Motor), dspstn on spec-tagged invntry: 1 W11038689 VALVE and 1 W11417466 CNTRL-ELEC"
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Killingly, CT 06239
Amanda R.
Job Details: 08/14/2023
F7e1 nut off pulley fell off belt fell off reattached everything tested operation normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Clover, SC 29710
Mitch H.
Job Details: 08/14/2023
"Replaced fan and installed adapter kit. Reassembled, ran ice maker and fill valve tests 56, 56 and 45. All tests passed. Operating properly."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ-4
Near Denver, NC 28037
Mark C.
Job Details: 08/14/2023
Installed new supports sanded all carbon deposits on the chassis and applied enamel to problem areas.
We serviced a
WHIRLPOOL WASHER
Model WTW4900BW0
Near Charlotte, NC 28216
Robert A.
Job Details: 08/14/2023
"Cx complaint that the unit does not go through the rinse portion of the cycle. I inspected the unit to confirm of the cycle. I found error codes: f0e5 f0e2. I ran a service cycle and heard the loud noise during agitate and spin. I checked under the unit and found the cam screw loose causing the noise during spin and agitate. Th belt is loose as well. I replaced the cam again and a belt with parts from TS and tested the unit with a service cycle and calibration. The unit is still making a squealing noise but only in agitate. Im ordering a new motor for the return visit, the spindle that the belt rotors on is worn out. Im ordering a new cam just in case this one wears out again. I left the parts with the cx.; ordrng 1 W10832724 (Motor) and 1 W10721967 (Cam), dspstn on spec-tagged invntry: 1 W11454372 GEARCASE , used 1 W10721967 (CAM KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Harwinton, CT 06791
Ruben C.
Job Details: 08/14/2023
Checked unit found ice maker was not set to on o last service call tried harvest button test harvested and called for water normally called techline to document 7737081854
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Bristol, CT 06010
Ruben C.
Job Details: 08/14/2023
Checked unit found gearcase making a grinding noise on spin and agitate could not get washplate off ordering gearcase sputch and washplate; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Splutch) and 1 W10752187 (Screw) and 1 W11510461 (Washplate) and 1 Time (Extra time)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Dallas, NC 28034
Ryan S.
Job Details: 08/14/2023
"Retuned to install new inner tub, hub and suspension. Installed all parts and reassembled unit. Ran unit in service mode and all functions working properly. Ran high speed spin and showed customer unit running. Verified proper operation."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Charlotte, NC 28278
Ryan S.
Job Details: 08/14/2023
Retuned to install new sump assembly. Installed new sump and reassembled unit. Ran unit to check for leaks and after 10 min of running no leaks detected. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Iron Station, NC 28080
Ryan S.
Job Details: 08/14/2023
Part was delivered broken. Allen customer to inform part was broken in delivery. Informed office will call when part comes in. ; ordrng 1 W11598202 (Trim)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Waterbury, CT 06705
Jimmy R.
Job Details: 08/14/2023
"Tested washer and found unit stuck on a sensing cycle canceled out cycle and checked for errors found F8e1 long fill ran a self test and found hot water off, turned on and unit ran threw a cycle properly. Ran a calibration and wash and spin cycles advised customer on canceling out cycles and leaving hot water on even tho they dont use it so if anything gets moved unti will still go threw. All operations are now working to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Cheshire, CT 06410
Jimmy R.
Job Details: 08/14/2023
"Checked over unit and found ice maker not making ice and dispenser not dispensing water, checked water valve and found running and 120v to valve checked water supply and unit is getting water to valve but not coming out of filter, removed filter and water started to operate but filter housing was leaking, found housing pin broken causing no water to come out of dispenser when filter is inserted unit needs new filter housing, waterline and filter parts tentative p/a ; ordrng 1 W11162042 (Filter housing) and 1 WP2304888 (Fitting) and 1 W11162040 (Waterline), dspstn on spec-tagged invntry: 1 WPW10179146 VALVE , states that autho needed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF560SAFM2
Near Worcester, MA 01602
Roger R.
Job Details: 08/14/2023
Installed new heater and related parts that were damaged due to failed and warping heater. ; dspstn on spec-tagged invntry: 1 W10703867 HEATER
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Springfield, MA 01108
Gary V.
Job Details: 08/14/2023
"Inspected and found ff door hinge and shims worn out, will submit estimate and call.; rqstng P&A on 2 WP489467 (Spacer)s and 2 WP487576 (Shim)s and 1 WP2325482 (Hinge) and 1 W11026307 (Hinge pin)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Westfield, MA 01085
Gary V.
Job Details: 08/14/2023
"Inspected and found unit not defrosting and couldnt get ohm reading thru heater, and couldnt get adaptive defrost to run in diag, will order parts needed and call customer when parts become available.; ordrng 1 W11562215 (Defrost heater) and 1 W11594670 (Control box)"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW3
Near West Springfield, MA 01089
Gary V.
Job Details: 08/14/2023
"Inspected and found ui panel getting voltage but non responsive, quoted and she will call."
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS23FVMS01
Near Somers, CT 06071
Gary V.
Job Details: 08/14/2023
"Inspected and found main run relay on main controller not closing properly and needs new main controller, part shows nla."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Enfield, CT 06082
Gary V.
Job Details: 08/14/2023
"Inspected and found drain tube frozen over, thawed out and cleared ice, tested fine now."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Woodstock, CT 06281
Amanda R.
Job Details: 08/14/2023
Transferred everything over to new tub tested no leaking
We serviced a
WHIRLPOOL DISHWASHER
Model GU3600XTRY1
Near Franklin, MA 02038
Angel R.
Job Details: 08/11/2023
"Found pump and motor grinding, inspected for debris and found none. Sounds like gears are grinding on motor. Gave customer quote and they will think about it, unit is pretty old and may be better to buy new one."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Woodstock, CT 06281
Amanda R.
Job Details: 08/11/2023
Randomly not cooling good condensation on the front of ice maker box made sure facia heater was on bottom ice maker jammed and making noise unplugged set ff section temp at recommended ; rqstng P&A on 1 W10886939 (Ice maker)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Worcester, MA 01602
Chris B.
Job Details: 08/11/2023
Complaint that the unit is not cycling through correctly. Found bad drain pump. Will order parts for a return visit. Measured 120v to the pump but not draining.; ordrng 1 W11462456 (Drain Pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFMOO
Near Milford, MA 01757
Aimee Z.
Job Details: 08/11/2023
Installed new evap fan and cleared frost Tested fan is running; dspstn on spec-tagged invntry: 1 WP2315539 EVAP MOTOR
We serviced a
FRIGIDAIRE DISHWASHER
Model LFID2426TF5A
Near Walpole, MA 02032
Aimee Z.
Job Details: 08/11/2023
Installed new latch and tested drain and wash; dspstn on spec-tagged invntry: 1 5304525218 LATCH ASSEMBLY
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Manchester, CT 06042
Jeremy B.
Job Details: 08/11/2023
Ice not working found poor water flow. Customer had new filter installed new filter and found a lot better water flow. Purged out a halo. And cycled both icemaker please allow 24 hrs for temps to stabilize.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Hebron, CT 06231
Jeremy B.
Job Details: 08/11/2023
Dishwasher keeps draining and flashing F8E4 found water in drain pan and customer using laundry pods causing suds and leak. All checks ok.
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LZ1
Near Killingly, CT 06239
Amanda R.
Job Details: 08/11/2023
"Lighting strike near house oven and broil wont light reset power and bake lite up once but then not again needs new control ; rqstng P&A on 1 W11548757 (Control), states that autho needed"
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Auburn, MA 01501
Chris B.
Job Details: 08/11/2023
Complaint that the unit is not drying properly. Ran diagnostic test and unit running normal. No error codes present. Found crushed venting hose restricting airflow for the drying cycle to perform on its optimal capacity. Customer will have have the venting fixed.
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Auburn, MA 01501
Chris B.
Job Details: 08/11/2023
"Complaint that the door on the washer is broken and not latching well. Found broken hinge, bad boot and broken soap dispenser. Will order parts for a return visit. Customer asked for Chris to return. ; rqstng P&A on 1 W11106747 (Door Boot) and 1 WPW10443885 (Door Lock) and 1 WPW10208415 (Hinge) and 4 WPW10208398 (Caps)s and 1 WPW10365885 (Soap drawer) and 1 WPW10488048 (Door Strike) and 1 W10839743 (Bracket) and 1 W11233991 (Drawer Handle)"
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Middletown, CT 06457
Jeremy B.
Job Details: 08/11/2023
"Drier not starting. Found heater shorted to ground and open thermal fuse replaced fuse and heater tested found clogged vent. Customer must clean vent. ; used 1 WP3392519 (THERMAL FUSE), and 1 279838 (ELEMENT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 08/11/2023
Customers complaint is washer not draining properly and has a smell. Found a long drain hose and its looped at ground. The water back flows a little and causes a stagnant smell. Recommended customer shorted hose and make sure there is a siphon break and run clean cycle monthly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5HVEXVB02
Near Charlotte, NC 28269
Robert A.
Job Details: 08/11/2023
We installed the ordered parts and tested the unit for cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 WPW10190965 ICE MAKER
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Charlotte, NC 28269
Robert A.
Job Details: 08/11/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG DRYER
Model MED6230HC3
Near Holyoke, MA 01040
Mike K.
Job Details: 08/11/2023
"Unit under 1yr wp warranty per service bench. Unit running on arrival and loud noise while running, found cracked blower wheel.Had to break out blower wheel and remove motor assy to get collar off, but was able to replaced blower wheel and tests fine ; used 1 WP697772 (BLOWER WHEEL) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258FEZ07
Near Bethlehem, CT 06751
Jimmy R.
Job Details: 08/11/2023
"Tested unit and found fridge section still freezing items on middle shelfs, checked temps and found reading 30 in fridge section. Unit also still dripping water onto freezer door gasket, found gasket under left fridge door building up moisture due to door not foamed in properly found middle round circle wide open causing warm air to get in and drip water also unit running and freezing items from warm air getting in. Will order new left side door assembly and cntrl parts tentative due to door special ordered ; ordrng 1 W11524469 (Cntrl) and 1 12002355 (Sensor) and 1 W11436984 (Door left)"
We serviced a
WHIRLPOOL MICROWAVE
Model MMV1175JW00
Near Plymouth, CT 06786
Jimmy R.
Job Details: 08/11/2023
"Installed all parts and tested unit found unit blowing 20amp fuse and just buzzing, replaced diode due to burnt when tested found noise coming from cntrl due to relay on cntrl humming and then blowing fuse out. Unit will need new cntrl and and harness to be safe also found ouch button to open the door broken and falling off will order new button and outer cntrl, unit should prob be replaced due to issues advised customer will order parts needed and go from there. Parts tentative due to push button and control panel special order advised we would call when in ; ordrng 1 W11552021 (Cntrl) and 1 W11386317 (Panel control) and 1 W11386322 (Push button), used 2 WPM0805101 (FUSE,MONITOR 20A), and 1 W11256462 (Diode) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW6605MW0
Near Wethersfield, CT 06109
Chuck M.
Job Details: 08/11/2023
Installed control and tested with a load. Showed customer it works.
We serviced a
MAYTAG DISHWASHER
Model MDB8949SBM3
Near Wilbraham, MA 01095
Roger R.
Job Details: 08/11/2023
Installed new console and user interface assembly. The original part was broken at several places causing panel to be loose. Tested unit and not leaking at this time. ; dspstn on spec-tagged invntry: 1 W10811169 CONTROL PANEL
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Wrentham, MA 02093
Angel R.
Job Details: 08/11/2023
"Found frost on evap, fan not turning on as well as defrost on RC. Will order both. FC temp is ok at 2 degrees, RC came in at 48-50.; rqstng P&A on 1 W11395639 (Evap cover) and 1 W11291124 (heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Cheshire, CT 06410
Jimmy R.
Job Details: 08/11/2023
"Checked over ice maker and found no ice would dispense from door ran auger and found would start to run then stop and bind up, removed ice container and found ice had gotten frozen inside ice chute in bin not allowing auger to spin, melted all ice and cleared cycled ice maker and unit is now dispensing and operating to specs"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 08/11/2023
"Lights not working. Found burnt out leds mods. Replaced and tested all checks ok. ; used 1 W11462342 (LED MODULE), and 2 W10695459 (LED MODULE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6SHEXNB00
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 08/11/2023
Not making any ice. Fill tube frozen. cleared tube and all checks ok. Recommended customer change filter. ; dspstn on spec-tagged invntry: 1 2198597 ICE MAKER
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near South Hadley, MA 01075
Mike K.
Job Details: 08/11/2023
"Unit had just done a he one drop of ice during last visit and nothing since, icemaker was on and only a couple small cubes in tray. Cover does not want to come off of unit, but in removing icemaker and attempting to get cover off it started a cycle, completed and filled properly. Looks to be intermittent working icemaker, quoted for Im and additional labor. Part did not arrive in time for visit, but verified part did arrive at office today."
We serviced a
SPEEDQUEEN WASHER
Model AFNE9BSP116TW13
Near Northampton, MA 01062
Mike K.
Job Details: 08/11/2023
"Replaced drain hose ran cycle to fill, cancelled and drained fine"
We serviced a
SUBZERO REFRIGERATOR
Model 550
Near Northampton, MA 01060
Mike K.
Job Details: 08/11/2023
"Said they had refrigerant added couple weeks ago, that it was low and worked for a little bit after that, then rf was warm again.Freezer staying cold. Fr measured -10, 63 in rf. This is a bottom mount unit. Dual compressor, sealed system on the rf and sounding like a refrigerant leak.Verified with randy at office that we will not do the sealed system job on this unit.Collected for service call only."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5HVEXVB02
Near Charlotte, NC 28269
Ryan S.
Job Details: 08/11/2023
"Installed compressor and pulled vaccum. Vaccum steady at 25 for 10 min after cut off, no leaks detected. Added 134a and started compressor found unit started frost pattern then after 2-3 minutes locked up and stopped , called Randy to consult, took off filter drier to see of compressor kicks off , compressor still kicks off with filter drier off. Needs new compressor. Compressor faulty. Ordering new compressor, informed customer office will call when parts come in. ; rqstng P&A on 1 W10233961 (Compressor) and 1 W11506635 (Process tube) and 1 2xtimeframe (2xtimeframe), used 1 W11506635 (COUPLER 6 NF MS SV) from stock, states that autho needed"
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204ESB00
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 08/11/2023
Complaint unit not making ice. Need unit checked out. I found unit making ice fine no issues with icemaker customer just wanted a quick inspection. Everything looks great. No issues. Found with unit today. Cannot diagnose any problems. ; dspstn on spec-tagged invntry: 1 4317943 ICE MAKER
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Marshville, NC 28103
Jonathan J.
Job Details: 08/11/2023
Complaint door handle is loose. I found setscrew had become loose. I tightened up screw the additional issues found the dishwasher or reported by customer.
We serviced a
KITCHENAID FREEZER
Model KBSD602ESS01
Near Rock Hill, SC 29732
Jeff L.
Job Details: 08/11/2023
"Need control board and led lights; ordrng 11 W11462342 (Led lights)s and 1 WPW10200659 (Control board), dspstn on spec-tagged invntry: 1 W10830288 LED POWER SUPPLY"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Charlotte, NC 28277
Jeff L.
Job Details: 08/11/2023
Found unit with power unit not running. Evaporator has frost pattern and fan is running the frost pattern is normal. Compressor is running and condenser fan motor. Damper to fridge is not opening. Replaced diffuser unit ran and checked ok (Call complete); used 1 W11645127 (Diffuser) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Huntersville, NC 28078
Mark C.
Job Details: 08/11/2023
Unit leaking from bottom left of the door due to being out of level. Adjusted level when completing the heater service unit is fully operational with no leaks.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2615TE2
Near Palmer, MA 01080
Roger R.
Job Details: 08/11/2023
Found unit has clogged defrost drain. Cleared drain and checked. All okay.
We serviced a
JENN-AIR REFRIGERATOR
Model JCD2292KTB
Near Ludlow, MA 01056
Roger R.
Job Details: 08/11/2023
Found unit not cooling and compressor running. Quoted for new compressor and discharge tube. Cust will call if desired. Charged $129 trip charge v
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Ludlow, MA 01056
Roger R.
Job Details: 08/11/2023
"Found unit has both gaskets pulling off of channels in door. We had previously tried to install them again but they came out again. Recommend replacing both seals. ; ordrng 1 W10838574 (Gasket, refrigerator door) and 1 W10861499 (Gasket, freezer door)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Huntersville, NC 28078
Mark C.
Job Details: 08/11/2023
Installed new element unit is fully operational.; used 1 W11537778 (Element) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Marshville, NC 28103
Jonathan J.
Job Details: 08/11/2023
"Complaint refrigerator is not dispensing. Ice making ice just fine. I found motor white wire was disconnected. I reconnected motor wiring, harness, tested operations no additional issues. Found at this time with refrigerator or reported by customer."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502EPA02
Near Huntersville, NC 28078
Mark C.
Job Details: 08/11/2023
Installed new leds unit is fully operational.; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS02
Near Huntersville, NC 28078
Mark C.
Job Details: 08/11/2023
Installed new support unit is fully operational
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Huntersville, NC 28078
Mark C.
Job Details: 08/11/2023
Unit keeps blowing bulbs due to a burnt out outlet.; ordrng 1 8206232A (Bulb) and 1 W10210871 (Outlet)
We serviced a
WHIRLPOOL WASHER
Model MVW6230HC2
Near Belmont, NC 28012
Ryan S.
Job Details: 08/11/2023
"Customer complained unit not working again. Upon arrival found f7e1 and f7e 4 errors. On prior call on 7-5-23 found no error codes and control board was shorting causing motor to constantly spin. Inspected under unit and found capacitor had started leaking. Checked resistance of drain pump at drain pump, was 19.9 ohm in range, checked resistance of motor 5.6ohm and 5.5ohm on windings in range . No shorts in lines from motor to control, drain pump to control or shifter or capacitor to control, has continuity on all wires. Shifter motor at board (j6-2/j6-6 ) was 2.46ohm in range . In component activation the board is sending voltage to the motor like Im selecting it to spin or agitate even when I try to turn on the water valves or drain pumps, so unit would spin constantly if capacitor wasnt blown. Unit does same thing in normal running , just spins constantly because board is sending signal constantly even when just drain pump, or water valves should be running only. This is the same issue as last time, and was fixed with new control board (installed on 7-12-23) but went out again on 8-3-23. Techline took down all notes and said that if capacitor was leaking or shorting it could cause short to control board.. Needs capacitor and control board. Sr#7737072228 . - Called Safety to report issue and findings, Spoke to Kent gave authorization after reading techline notes. Authorization # m1867e0wpL1 . Ordering control and capacitor SR#7736770771 ; ordrng 1 W11567712 (Conrol board) and 1 W11395618 (Capacitor)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Belmont, NC 28012
Ryan S.
Job Details: 08/11/2023
"Customer complained unit not heating. Found proper voltage to unit after pulling unit out. Inspected unit and heater good, thermostat checked good, power coming from control and heater cycling on and off at proper temperature. Visually inspected all parts in heater cycle and found no issues. Inspected power again and found plug was slightly loose and was dropping voltage due to 240 outlet for dryer not making good connection to dryer plug. Informed customer to get outlet and plug/pigtail chord replaced and issue will be fixed. Unit is working as designed when it has proper voltage. Unit must have moved chord when pulling out dryer and temporarily reconnected power before doing initial checks. Customer understood issue and was familiar with electrical issues and o showed him with my meter the voltage drop when moving the pigtail around. Verified proper operation."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Belmont, NC 28012
Ryan S.
Job Details: 08/11/2023
"Customer complained unit taking long time to dry. Ran unit and unit working properly , heater coming on and cycling on and off and proper temps. Found exhaust was clogged and she needed to get new exhaust vent and get cleaned. Also complained that door seal was broken and torn. Ordering door seal gasket. Scheduled return time for ; ordrng 1 W10861521 (Door seal) and 1 Wpy055980 (High temp glue)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Charlotte, NC 28277
Jeff L.
Job Details: 08/11/2023
Found loose wire on heater put unit into service mode went thru all components with no failures. I advised customer not keep jet dry in unit and to also have 120 degrees minimum coming from hot water at sink and then start dishwasher for best performance(Call complete)
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near New Hartford, CT 06057
Ruben C.
Job Details: 08/11/2023
Checked unit found metal piece on slider came off replaced slider tested normal ran diagnostics normal; used 1 W10734521 (SLIDER) from stock
We serviced a
GE DRYER
Model PTD60EBSR1WS
Near Wolcott, CT 06716
Jimmy R.
Job Details: 08/11/2023
"Installed new lint screen and advised to make sure lint screen gets cleaned every cycle, unit is now operating to proper specs"
We serviced a
WHIRLPOOL WASHER
Model MVWP575GW0
Near Enfield, CT 06082
Gary V.
Job Details: 08/11/2023
"Installed acu and actuator, ran calibration and auto test, cycled thru and tested fine."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Stanley, NC 28164
Ryan S.
Job Details: 08/11/2023
"Customer complained unit leaking from front area. Ran unit in Quick wash found little water dripping down side of tub to floor. Found splashing on left frost side . No other hoses or tub area has leaks, Found per service pointer tub ring has been modified. Ordering new tub ring. Scheduled return call for 8-16-23 am . ; ordrng 1 W11590590 (Tub ring)"