We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Meriden, CT 06450
Jimmy R.
Job Details: 09/05/2023
"Replaced faulty harness and ran machine thew a diagnostics cycle, unit is now washing and actuator Is advancing threw each cycle. All operations now working to specs"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near East Longmeadow, MA 01028
Roger R.
Job Details: 09/05/2023
"Found unit has an unresponsive control panel that would not pass diagnostic testing. Will need new console. Will order and return to install ; ordrng 1 W11622490 (Panel, UI)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Waterbury, CT 06708
Jimmy R.
Job Details: 09/05/2023
"Checked over freezer and found unit warm and not running no frost pattern on evaporator, checked compressor and found cntrl not sending flower to turn compressor on, replaced control and unit came on frost pattern build up and started to operate to normal. Advised customer to give 24hrs leaves ice cube tray in freeze to make sure its frozen."
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS2
Near Windham, CT 06226
Amanda R.
Job Details: 09/05/2023
Dont have wire harness ; ordrng 1 W11529071 (Harness)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Spencer, MA 01562
Chris B.
Job Details: 09/05/2023
Complaint that the unit is making a loud noise while agitating. Found loose nut on the Splutch. Tighten nuts and unit running normal. Ran three diagnostic cycles and no more noise and ran through all cycles with no issues.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Mansfield, CT 06250
Amanda R.
Job Details: 09/05/2023
Lid lock not locking replaced lid lock tested operation normal ; used 1 W11307244 (DOOR LOCK) from stock
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Lexington, NC 27292
Vincent O.
Job Details: 09/05/2023
Found blower wheel rubbing on housing cover causing noise during operation. Checked and verified blower not cracked. Order and replace blower wheel and svc kit. ; ordrng 1 W11401018 (Svc kit) and 1 WP697772 (Blower wheel)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Charlotte, NC 28214
Robert A.
Job Details: 09/05/2023
Installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW2
Near Willington, CT 06279
Amanda R.
Job Details: 09/05/2023
Not advancing past rinse checked inlet valves and made sure water pressure was good started rinse and spin went through rinse cycle
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Leicester, MA 01524
Chris B.
Job Details: 09/05/2023
Replaced all parts and unit running normal. No leaks detected. Found bad wash arm broken. Will order part for a return trip. ; ordrng 1 W11545334 (Manifold)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Worcester, MA 01603
Chris B.
Job Details: 09/05/2023
Complaint that the doors are not aligned at the bottom. Found Fresh Food door is not pressed on correctly and not letting it close as it should. Tried taking off excess foam but edge of the panel to door stainless steel way too apart where gasket sits and tried heating up gasket and did not work at all just worsen things. Will need to order new door and gasket. Mentioned to the customer when door arrives to verify if theres no damages. ; ordrng 1 W11037738 (Door SS FF) and 1 W10355582 (FF Door Gasket Grey) and 1 W11223753 (Badge)
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Worcester, MA 01609
Chris B.
Job Details: 09/05/2023
Replaced all parts and dryer running normal. Had to break off old blower wheel for motor removal. ; dspstn on spec-tagged invntry: 1 WPW10298258 WIRE HARNESS
We serviced a
JENN-AIR RANGE
Model JGRP436HL01
Near Charlotte, NC 28270
Jeff L.
Job Details: 09/05/2023
Found UI selector knob just spinning the center of knob is bad and needs to be replaced. I took my channel locks and turned the shaft of switch and there was still no operation when by passing the knob. Ordering UI and knob for good repair. Parts have to come from factory office will call when parts come inPart#W11492283Part#W11574360 ; ordrng 1 W11492283 (User unterface) and 1 W11574370 (Knob)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Somers, CT 06071
Gary V.
Job Details: 09/05/2023
"Inspected and found inlet valve failure and quoted for repair, they will call if wants repaired."
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH09
Near Suffield, CT 06078
Gary V.
Job Details: 09/05/2023
"Inspected and found door seals not sealing to cabinet properly and adjusted and tightened, tested fine now."
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Stafford, CT 06076
Gary V.
Job Details: 09/05/2023
Completed on other ticket
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258XEW1
Near Wethersfield, CT 06109
Chuck M.
Job Details: 09/05/2023
Customer complaint is that FF section was not cooling. Inspected and found ice buildup on evaporator blocking circulation. Cleared ice and replaced defrost thermostat. Advised customer to allow time for unit to stabilize and reach proper temperature. ; used 1 WP10442411 (BIMETAL) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Wethersfield, CT 06109
Chuck M.
Job Details: 09/05/2023
Replaced hub and tested. Found belt causing squealing noise. Replaced belt and washer checked ok. ; used 1 W11239857 (BELT) from stock
We serviced a
WHIRLPOOL ICEMAKER
Model KUIX535HPS01
Near Glastonbury, CT 06033
Chuck M.
Job Details: 09/05/2023
Customer complaint is that ice machine has not worked since installation. Arrived and found small amount of ice inside. Ice production was in process. Ice is thin and melting. Ordered recirculation pump per service pointer. ; ordrng 1 W11542867 (Circulation pump)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Rock Hill, SC 29730
Jonathan J.
Job Details: 09/05/2023
"People wash machine very loud whenever it spins or agitates. I found gear case, has bolt that had come loose causing up and down play in the lower shaft Causing Popping , noises I secured bolt with blue thread lock ran a DLMS calibration cycle. No additional noises or issues. Found unit is operating normally."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Fort Mill, SC 29715
Jonathan J.
Job Details: 09/05/2023
"Complaint unit seems to be using too much detergent. I found detergent or so that 2X concentrate was dosing properly detergent being used as a 4X concentrate detergent advise customer and showed customer how to adjust concentrate level recommended setting to 4X or 6X concentrate. I inspected Dispenser and Inspected Floyd Inspected Everything could not find any problems. Unit is not siphoning out Either I suspect also, the customer may be having an out of balance issue leading to excess detergent over shaking out. No error codes and fault history no additional issues found."
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near Fort Mill, SC 29715
Jonathan J.
Job Details: 09/05/2023
Complaint at the beginning of July unit stopped cooling properly went on a 5 week vacation and upon arrival unit did it again. I found freezer temp is -5 fresh food temp is 36 degrees. All leds and controls pre working fine customer thinks freezer door may heave been left open all fans are working fine no abnormal noises no error codes in test 56 unit set at 37 and -5 degrees I reset temps to factory. I cannot duplicate or hear or see any kind of issues today unit is working fine as of now.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Heath Springs, SC 29058
Jonathan J.
Job Details: 09/05/2023
Complaint F8 E4 error code. I found error code. True. I found water had been leaking into drip catch basin. I removed a Water Dryer Pin drodge float. Found door gasket had completely collapsed. I replaced gasket tested operations no additional issues found with dishwasher running express wash cycle. ; used 1 W11483553 (GASKET) from stock
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Kershaw, SC 29067
Jonathan J.
Job Details: 09/05/2023
"I replaced the main control. Customer had electrician out and had to have six outlets replaced unit has proper voltage and is properly grounded tested with my tester. I can hear relay will click, but no ignition to bake or broil, clicking or anything. ; ordrng 1 W11162730 (Spark module)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Kershaw, SC 29067
Jonathan J.
Job Details: 09/05/2023
Complaint washer will not do any but chime cannot start a cycle F1e1 f1e2 f3e1 f6e1 error codes in fault history main control sparking when power is connected ui is completely unresponsive but is chiming was able to enter diagnostics for a half a minute before unit became unresponsive again. Im ordering main control user interface and pressure switch for error codes in fault history. Office to call customer when parts come in ; rqstng P&A on 1 W11316246 (Pressure switch) and 1 W11322905 (Control) and 1 W11324037 (Ui)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Torrington, CT 06790
Ruben C.
Job Details: 09/05/2023
Replaced main control and touch panel tested operation normal ran diagnostics normal
We serviced a
WHIRLPOOL WASHER
Model LSQ7533JQ1
Near Avon, CT 06001
Ruben C.
Job Details: 09/05/2023
Checked unit found lid switch broken had given cust labor rate on part being in truck could not change estimate had to order part; ordrng 1 3949247V (Switch)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Avon, CT 06001
Ruben C.
Job Details: 09/05/2023
"Checked unit found damper extremely noisy and gasket torn replaced gasket and damper control tested normal; dspstn on spec-tagged invntry: 1 W10830162 DOOR GASKET GRY , used 1 WPW10594329 (DAMPER CNTRL) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDW07
Near Plainville, CT 06062
Ruben C.
Job Details: 09/05/2023
Replaced door and washers tested operation normal door is sealing
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Portland, CT 06480
Jeremy B.
Job Details: 09/05/2023
Washer not spinning out properly. Found worn hub. Replaced and then ran calibration then self test all checks ok. ; used 1 W10528947 (HUB) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT711SMFZ02
Near East Hampton, CT 06424
Jeremy B.
Job Details: 09/05/2023
Installed new light and housing. All checks ok.
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC3
Near Springfield, MA 01104
Roger R.
Job Details: 09/05/2023
Checked unit and found unit working normal with no loads and there is no error codes. Recommend trying again and calling if problems persist.
We serviced a
KITCHENAID RANGE
Model KSIB900ESS1
Near Belchertown, MA 01007
Roger R.
Job Details: 09/05/2023
Found unit has a bad transformer inside the wire harness feeding the induction top. Called whirlpool and reported findings and for assistance with part number identification . $129.44. And $239 labor rate W10908894 part number.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Belchertown, MA 01007
Roger R.
Job Details: 09/05/2023
Found unit has F2E2 error code again. Removed power to dishwasher and checked connections at ui panel and main control. Both connections okay. Unit will need a new ui panel again. Quoted $119.73 for panel and $239 labor rate. Customer refused to pay and said she didnt have any form f paying and that we would need to send her a bill. I told her we did not do that but she aSo said she was told it was still under manufacturer warranty but did not have proof of purchase on hand either. I refused to argue with her and called office.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS00
Near Chicopee, MA 01020
Roger R.
Job Details: 09/05/2023
Found LED module in refrigerator ceiling had failed This is the front left light under the ice maker. ; used 1 W10695459 (LED MODULE) from stock
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500EWH22
Near Tolland, CT 06084
Amanda R.
Job Details: 09/05/2023
Customer has part needed broiler element support broken The home owner was not at home and person thta was there did not want to sign the damage waiver. I have to have customer sign damage waiver because we have to pull unit out ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near New Britain, CT 06053
Ruben C.
Job Details: 09/05/2023
Had to cancel service cust did not have bill of sale
We serviced a
AMANA RANGE
Model AER6603SMS0
Near Bristol, CT 06010
Ruben C.
Job Details: 09/05/2023
Replaced control tested operation normal ran cycle heated normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Bristol, CT 06010
Ruben C.
Job Details: 09/05/2023
Checked unit found unit is freezing items in ref did not get damper closing replaced damper damper opened and closed; ordrng 1 Wpw10594330 (Damper)
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25INSS01
Near Huntersville, NC 28078
Mark C.
Job Details: 09/05/2023
Unit is not dispensing water due to a damaged seat on the filter head. Unit is experiencing an intermittent no cool condition due to a faulty condenser fan. ; rqstng P&A on 1 W10124096 (Cond. fan motor) and 1 WPW10121140 (Filter housing)
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Huntersville, NC 28078
Mark C.
Job Details: 09/05/2023
Unit move in the cavity due to a lack of mounting points for the cabinet brackets. Instructed customer that unit is designed to be moved so it is safe to use and it has no leaks. Customer will need to contact his builder to address the installation issues.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Sturbridge, MA 01518
Chris B.
Job Details: 09/05/2023
Complaint that the unit is not cycling through correctly. Found unbalanced load error code. Mentioned to the customer about adequate clothing settings. Ran diagnostic test and calibration cycle. Unit working normal. Ran a quick load with clothes and unit running normal.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Columbia, CT 06237
Amanda R.
Job Details: 09/05/2023
Not advancing past rinse and leaking water into basket WHEN unit is off on well water has sediment clogging screens replaced inlet valves calibrated tested operation normal ; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Stafford, CT 06076
Amanda R.
Job Details: 09/05/2023
Added bottom cardboard to under unit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Southwick, MA 01077
Mike K.
Job Details: 09/05/2023
"Cs describes temp as too warm at setting 3 and some items freeze at setting 4. Was at setting 4 on arrival.Mid shelf rf is at 38 degrees. Fr at 1. Good airflow when fan kicks on. Some condensation on rf flap and right side door gasket torn. Ordering gasket, control and rf thermostat, though temperatures are normal at this time. Thermistors did pass in diagnostics.; rqstng P&A on 1 WPW10460580 (Door gasket) and 1 W11035836 (Control) and 1 WPW10384183 (Thermistor)"
We serviced a
N/A TEST
Model n/a
Near Springfield, MA 01128
Chris B.
Job Details: 09/05/2023
Drug Screening Appointment
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG00
Near Charlotte, NC 28210
Jeff L.
Job Details: 09/05/2023
Found unit not level leaning to the left and thats where the water was running from the drain pan. Pulled unit out pan had very little water in it. I leveled unit best I could due to a very unlevel floor. I also noticed infestation (see pics) at this time we can not do anymore to level machine. Cannot advise customer on how to level off machine because they speak no englishFlagging this one for infestation
We serviced a
AMANA DRYER
Model NED4655EW1
Near Kings Mountain, NC 28086
Ryan S.
Job Details: 09/05/2023
"Customer complained unit making a screeching noise. Upon arrival ran unit and heard slight metal screeching noise, customer said it gets worse and didnt hear the slight noise I was hearing. Opened up unit and found drum roller had went bad. Replaced both drum rollers and belt/ belt pully from dryer repair kit in ts. Reassembled unit and ran unit with heat on for while and no noise present. Verified proper operation. ; used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
KITCHENAID RANGE
Model KFEG500ESS6
Near Shrewsbury, MA 01545
Angel R.
Job Details: 09/05/2023
"Oven door switch needs to be replaced, no longer clicking or shutting oven light off. Will order new one.; ordrng 1 WP9757262 (swtch-lite)"
We serviced a
MAYTAG DRYER
Model mde21pndyw
Near Enfield, CT 06082
Gary V.
Job Details: 09/05/2023
"Inspected and found broken belt, will order and return fri pm slot.; ordrng 1 WP33002535 (Belt)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Mount Ulla, NC 28125
Vincent O.
Job Details: 09/05/2023
Found squealing noises coming from suspension squeaking during spin. Order and replace suspension. Customer also complaining of grinding noises during wash. Also found gearcase leaking oil. Order and replace drive assembly. ; rqstng P&A on 1 W11400156 (Suspension) and 1 W11550891 (Agitator) and 1 W11449841 (Gearcase) and 1 W10734521 (Slider)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW03
Near Manchester, CT 06042
Jeremy B.
Job Details: 09/05/2023
Freezer temps still fluctuating. Found 20in freezer. Pug gauges on found -15 low and 85 high. Called tech support and documented my findings. Recommend replacing evaporator. Was given this reference #7737263560; ordrng 1 W11579351 (Evaporator) and 1 W11504450 (Coupler) and 1 W11506620 (Coupler)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Charlotte, NC 28269
Robert A.
Job Details: 09/05/2023
"Cx complaint that the unit is not drying the dishes. I inspected the unit to confirm the complaint. I found an error code: f7e1. I cleared the code and ran a service cycle. The unit progressed through the service cycle with no issues. I checked to see if heat was produced at the end of the cycle, no heat was produced and I seen damage on the heater element. The element will need to be replaced. The pump filter is deformed as well. It does not sit in position correctly preventing the spray arm from spinning, because it makes contact with the pump filter. The element and pump filter need to be replaced to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W10518394 (Heater element) and 1 W10872845 (Pump filter)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Rock Hill, SC 29732
Mitch H.
Job Details: 09/05/2023
"Checked and attempted to cycle ice maker, would not complete. Tested valve, found it operating correctly. Also found ice buildup around vent panel. Tested and found heater open. Requesting P&A for ice maker and vent panel. Talked to Mike, parts not in stock. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 W11658802 (Ice maker) and 1 W11637688 (Vent panel)"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Lexington, NC 27295
Vincent O.
Job Details: 09/05/2023
Found roaring noise during spin cycle. Worn gearcase. Order and replace drive assembly. ; rqstng P&A on 1 W11550891 (Agitator) and 1 W11393685 (Gearcase) and 1 W10734521 (Slider)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Rock Hill, SC 29732
Mitch H.
Job Details: 09/05/2023
"Checked and found compressor making a loud buzzing noise. Temps in unit are high, 40 in refrigerator section, 20 in freezer. Control is set to maximum cooling. No frost buildup on evaporator. Ordering compressor and related parts. Parts dont show in stock. Advised that office will call to schedule when parts arrive.; ordrng 1 W11580057 (Compressor) and 1 W11547180 (Start relay) and 1 WPW10662129 (Capacitor) and 1 R600 (R600 refrigerant) and 1 2Xtime (2X time)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Iron Station, NC 28080
Ryan S.
Job Details: 09/05/2023
Customer complained top rack is broken. Upon arrival found top rack is broke at the left side support where it connects to the rack. Needs new top(3rd level) rack. Informed customer office will call when part comes in to schedule return call . ; ordrng 1 W11612313 (Top rack)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS03
Near Longmeadow, MA 01106
Roger R.
Job Details: 09/05/2023
Unit has a compressor with a locked rotor. Will need to replace compressor again. Will order parts and return. W; ordrng 1 W11574734 (Compressor) and 1 W11109499 (FILTER DRIER-TUBE R600a) and 1 W11504445 (COUPLER) and 1 W11504447 (COUPLER 5/1.8 NR MS00) and 1 W11504431 (COUPLER 7/5 NR MS 00) and 1 W11504415 (COUPLER 8.5/8 NR MS 00) and 1 W11506621 (COUPLER 6 NK MS 00) and 1 W11506635 (COUPLER 6 NF MS SV) and 1 Twotimeframe (Extra time for compressor job)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Charlotte, NC 28216
Robert A.
Job Details: 09/05/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
JENN-AIR MICROWAVE
Model JMW3430LL00
Near Troutman, NC 28166
Mark C.
Job Details: 09/05/2023
Installed new control and panel unit is fully operational.
We serviced a
GE REFRIGERATOR
Model GTS18KHPARCC
Near Longmeadow, MA 01106
Roger R.
Job Details: 09/05/2023
Found unit not getting water to ice maker. Suspect dirty clogged filter. As there was no bypass cap I recommend to replace filter. Is still no ice after replacing filter I would recommend replacing the ice maker. Quoted $$199 for ice maker and $239 for labor if needed. Charged diagnostic fee
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Charlotte, NC 28209
Robert A.
Job Details: 09/05/2023
"I installed the ordered parts and tested the unit for the cx. The unit is still not opening and closing properly. The right side works fine, but the left side rail slips leaving the right side in place when pulled from the left side. The Left rail slide is damaged and needs to be replaced. Im ordering the part for the return visit.; ordrng 2 WP13055901 (Rail slides)s"
We serviced a
WHIRLPOOL RANGE
Model AER6303MFS2
Near Chicopee, MA 01013
Mike K.
Job Details: 09/05/2023
"Complaint of glass top being loose, replaced and and good. Verified burner operation .Authorization A18B040WP1. No service call collected per office notes."
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Holyoke, MA 01040
Mike K.
Job Details: 09/05/2023
Replaced fr light switch and light working properly. Temps good after last repair.; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Shrewsbury, MA 01545
Angel R.
Job Details: 09/05/2023
"Found line two connection at the terminal block unscrewed and just hanging there, secured it with screw, tested ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Auburn, MA 01501
Angel R.
Job Details: 09/05/2023
"Found water tube and fitting was damaged in delivery process, will order new tube, fitting, clamp and insert.; ordrng 1 W11292468 (fitting) and 1 WP1106508 (gasket) and 1 W10861184 (clamp) and 1 4387491 (insert) and 1 W10823511 (tube-water)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ01
Near Westfield, MA 01085
Mike K.
Job Details: 09/05/2023
Freezer light out top lights in rf faint flicker. Replaced freezer light and all working now. P&L covered by W11460554 S191AQ .Collected for service call.; used 1 W11601311 (LED S191AQ (ENDS 12/2024)) from stock
We serviced a
KITCHENAID ICEMAKER
Model KUID508HPS01
Near Mooresville, NC 28117
Mark C.
Job Details: 09/05/2023
Installed new pump and control unit is fully operational.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Mooresville, NC 28117
Mark C.
Job Details: 09/05/2023
"Unit has broken upper rack and sprayer; rqstng P&A on 1 WPW10340542 (Spray arm) and 2 WPW10082853 (Clip)s and 1 W10803790 (Positioner), used 1 W10712395 (Adjusters) from stock"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Davidson, NC 28036
Mark C.
Job Details: 09/05/2023
Unit is not heating due to an open short in the heating element quoted 309.22; used 1 279838 (ELEMENT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Davidson, NC 28036
Mark C.
Job Details: 09/05/2023
Unit is not activating due to a faulty run winding on the compressor.; rqstng P&A on 1 W11574734 (R600 compressor) and 1 W11109499 (Filter dryer)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Lexington, NC 27295
Vincent O.
Job Details: 09/05/2023
Unable to verify complaint. No smell at this time. Cycled unit and verified proper operation. Still no smell after running cycle. Noticed water is cloudy even with no soap or rinseaid present. Possible water supply issue. Also noticed unit appeared to be draining slowly at first. After draining a few times drain line opened up and unit is draining properly. Possible drainage issue. All functions check ok at this time. Nothing we can do about smells.
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Lexington, NC 27292
Vincent O.
Job Details: 09/05/2023
"Found tensioner extremely tight causing friction on drum and motor to over heat. Checked and verified no obstruction to drum. Or blower. Unit will need new spring, idler, motor. Ordering rollers due to thumping noise that was not corrected when drum replaced. ; rqstng P&A on 1 W10837240 (idler pulley) and 1 WPW10446781 (idler spring) and 1 W11549461 (Motor) and 2 WPW10314173 (Rollers)s"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Fort Mill, SC 29715
Mitch H.
Job Details: 09/05/2023
Tested and ran diagnostics. Found F7E5 shifter error. Removed and replaced slider. Ran calibration then ran diagnostics cycle. All functions test good and operating properly.; used 1 W10734521 (Slider) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near Fort Mill, SC 29708
Mitch H.
Job Details: 09/05/2023
"Checked and found left side rail broken and not allowing freezer door to close properly. Was able to get door closed and operating for now. Ordering slide rails. Called office, scheduled return visit for 9/7 - 12-5; ordrng 1 WPW10397636 (Left side rail) and 1 WPW10397635 (Right side rail)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Stanley, NC 28164
Ryan S.
Job Details: 09/05/2023
Returned to install damper. Installed part and reassembled unit. Ran service mode to test function of damper. Damper is opening and closing after turning off service mode. Verified proper operation ; dspstn on spec-tagged invntry: 1 WPW10196393 DAMPER CNTRL
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Fort Mill, SC 29708
Mitch H.
Job Details: 09/05/2023
"Checked and found filter housing on dryer broken. Tested dryer, heating and cycling correctly. Asked customer about loads they were drying. Found that they were mixing light with heavy items and using sensor dry. Educated customer on dryer operation and that if drying light and heavy together they should use timed dry cycle. Dryer operating as designed. Ordering filter housing. Scheduled return visit for Friday 8-1; ordrng 1 W10906551 (Filter housing)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Oxford, MA 01540
Angel R.
Job Details: 09/05/2023
"Rod and gears came off, one gear is broken and they cant find the rod. Will order both. Left rail has always been sticking according to customer and now is slightly corroding and bearings grinding. Will order both.; ordrng 1 12002497 (gear (left)) and 1 W10802331 (shaft-rack 3) and 2 WPW10120018 (slide rail (frz))s"
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Oxford, MA 01540
Angel R.
Job Details: 09/05/2023
"Found strike broken, will order new one.; ordrng 1 W11457841 (Strike)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Oxford, MA 01540
Angel R.
Job Details: 09/05/2023
"Installed legs, tested ok."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Oxford, MA 01540
Angel R.
Job Details: 09/05/2023
"Found heater dead but getting voltage, top spray arm is loose and barely making a good seal will order as well.; rqstng P&A on 1 W10518394 (heater) and 1 W11607104 (Spray arm)"
We serviced a
WHIRLPOOL DRYER
Model LER6611LQ0
Near Lexington, NC 27292
Vincent O.
Job Details: 09/05/2023
Found open hi limit tstat. Order and repl@ce hi limit and heater. This is not a rework. Unit was heating on previous visit. Please authorize additional payment. ; rqstng P&A on 1 WP3977767 (thrmst-fix) and 1 279838 (Heater)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Clover, SC 29710
Mitch H.
Job Details: 09/05/2023
Checked and found dishwasher leaking from pump. Removed and replaced pump/motor assembly. Tested and checked for leaks. Operating properly and no leaks found.; used 1 W11025157 (Pump / motor) from stock
We serviced a
ELECTROLUX DISHWASHER
Model FGID2466QF7A
Near Manchester, CT 06040
Chuck M.
Job Details: 09/05/2023
Installed drain pump and tested. Dishwasher is draining properly.
We serviced a
WHIRLPOOL RANGE
Model WGG75S0FS02
Near Charlotte, NC 28215
Jeff L.
Job Details: 09/05/2023
Customer said she emailed the office this morning to reschedule due to lack of payment for labor. I took both parts back with me the control will have to be reordered because this one s defective. ; O-emld tckt
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Charlotte, NC 28273
Robert A.
Job Details: 09/05/2023
"Cx complaint that the units cooktop is separating and is bowed. I inspected the unit to confirm the complaint. The burners work fine but the pot and pan have a hard time sitting level with the bowed cooktop. The middle of the cooktop is slightly separating as well. The area is not around the burner elements, so the cooktop separation is not from normal use of the elements. The unit needs a new cooktop to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W10814036 (Cooktop)"
We serviced a
GE DISHWASHERY
Model n/a
Near Westfield, MA 01085
Mike K.
Job Details: 09/05/2023
"Replaced wash motor assy, verified not leaking, new leak from supply line, fitting came loose in moving unit. Tightened and let unit one through first two fills, no leaks.."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Agawam, MA 01001
Mike K.
Job Details: 09/05/2023
"Unit again not agitating and found actuator disconnected from cam again. Quoted for cam/actuator/ additional labor.Replaced cam and agitator. Recalibrated and ran self test fine twice, switching from spin /agitate fine both tests.; used 1 W10913953 (ACTUATOR), and 1 W10721967 (CAM KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW04
Near Agawam, MA 01030
Mike K.
Job Details: 09/05/2023
"Unit intermittently going from freezer by in rf and back. On arrival today rf is warm, measured 51 mid shelf items. Evap covered in ice again. Test 38 is forced defrost put into defrost and verified unit is defrosting. Was set to 8 hours defrost previously. Doors all sealing fine, no gaps in casing/liner. Diffuser, control and rf thermistor were replaced previously. Verified baffle motor and fan operating properly. Called techline. Will have us replace defrost thermostat and u/I board which controls logic functions on this unit.Sr # 7737242463Also advised to put new control into 8hour timer when replaced; rqstng P&A on 1 W11567938 (User Interface) and 1 W11566475 (Evap harness)"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 09/05/2023
Dryer taking too long to dry. Dryer heating properly. Used vent test kit and test failed. Disconnected vent and test passed. Customer must clear vent. ; used 1 W11224254 (VENT TEST KIT) from stock
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Plainfield, CT 06354
Amanda R.
Job Details: 09/05/2023
"All four knobs bad paid for all four today ordering two more knobs ; ordrng 2 W11517331 (Knobs)s, dspstn on spec-tagged invntry: 1 W10857622 SWITCH-INF"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Brooklyn, CT 06234
Amanda R.
Job Details: 09/05/2023
Tub is dented upper right corner leaking water needs tub job ; ordrng 1 W11409865 (Tub)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Charlotte, NC 28205
Jeff L.
Job Details: 09/05/2023
Found moisture up around damper barely open with very little cold air getting over to fresh food side. Replaced damper unit ran and checked okCall complete; used 1 W11645127 (Diffuser) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Newington, CT 06111
Jeremy B.
Job Details: 09/05/2023
I stalled new parts ran calibration then self test all checks ok. ; dspstn on spec-tagged invntry: 1 W11454372 GEARCASE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near New Britain, CT 06053
Jeremy B.
Job Details: 09/05/2023
Installed new evaporator. Pressurized with 140psi of nitrogen and it held. Recharged with 47G of R600a please allow 24 hrs for temps to stabilize. ; dspstn on spec-tagged invntry: 1 W11506619 COUPLER 8 NK MS 00 and 1 W11506635 COUPLER 6 NF MS SV
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Cromwell, CT 06416
Jeremy B.
Job Details: 09/05/2023
"Customers complaint is frost forming around ice chute inlet and water dripping from dispenser. Found flap on separator jamming up. Replaced reset to proper temps checked icebox fan and its working. Customers has hard water will replace dual water valve. ; rqstng P&A on 1 W11482383 (Valve), dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE and 1 WPW10769076 CNTRL-ELEC"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Waterbury, CT 06708
Jimmy R.
Job Details: 09/05/2023
Installed new sump and panel ran unit thew a wash cycle and a drain all operations now working to factory specs ; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near Wolcott, CT 06716
Jimmy R.
Job Details: 09/05/2023
"Checked over unit and found all burners burning super high and no simmer left front burner valve bent and right front bent causing knobs to crack and burners to not come on and bind, adjusters all burners and found middle burner not lighting fully found orfice clogged, will order new burner, manifold and knobs parts tentative due to special order advised when in we would call for return visit ; ordrng 1 W11356350 (Manifold) and 4 W11517334 (Knob)s and 1 W11186516 (Orf holder)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Hartford, CT 06120
Chuck M.
Job Details: 09/05/2023
Customer complaint is that washer would not complete cycle. Inspected and found slider broken. Replaced slider and tested. Washer checked ok. Showed customer it works. ; used 1 W10734521 (SLIDER) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near West Hartford, CT 06117
Chuck M.
Job Details: 09/05/2023
Customer complaint is that dishwasher handle was loose. Tighten and showed customer it works.