Service History 170 - Advantage Appliance Repair

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE234GPS0

Near New Britain, CT 06052

Ruben C.

Job Details: 08/19/2024

Checked unit found door seal stretched out and coming off in right corner replaced seal tested operation normal ran cycle no leaks; used 1 W11177741 (GASKET) from stock

We serviced a

WHIRLPOOL WASHER

Model WFW3090GW2

Near New Britain, CT 06052

Ruben C.

Job Details: 08/19/2024

Checked unit could not duplicate any abnormal sound put into spin with clothes sounded normal have advised cust if issue persist take video with audio

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Waterbury, CT 06708

Jimmy R.

Job Details: 08/19/2024

Installed new interface sensor and thermal cutoff ran dryer thew a cycle and unit is heating and cycling heat on and off. Checked venting and all operations now working to specs

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Waterbury, CT 06706

Jimmy R.

Job Details: 08/19/2024

"Installed all new parts and checked over unit for cooling found unit coming on and cooling normally, waited to make sure machine would not shut off and all operations seem to be working to specs"

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Meriden, CT 06450

Jimmy R.

Job Details: 08/19/2024

"Chcked over unit due to water had been getting into drum randomly bf customer would use unit, chcked for leaking water and could not find anything noticed lint screen had some water stains witch water could be dripping from house into unit. Ran and unit is heating and drying normally venting is clean and clear. Advised if happens again to try and check for water leaking and take a video of inside unit as of now all operations are working normally"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Andover, CT 06232

Jeremy B.

Job Details: 08/19/2024

Dishwasher not draining. Found hose clear but very long. Eliminated 6 feet of hose and rerouted so its more gravity friendly. Tested several times and it drained properly.

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Columbia, CT 06237

Jeremy B.

Job Details: 08/19/2024

"Washer starts then goes to done. Capacitor leaking some grease and actuator clicking. Replaced actuator and capacitor and washer keeps giving F7E7 only agitating counter clockwise. Will order new motor, control, and harness. ; rqstng P&A on 1 W11283592 (Motor) and 1 W11556725 (Control) and 1 W11590868 (Harness), used 1 W10913953 (ACTUATOR), and 1 W11395618 (CAPACITOR/INTER COIL) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KUDS301VBT2

Near Westfield, MA 01085

Mike K.

Job Details: 08/19/2024

Part of measuring cup had gotten into lower filtration assy. Disassembled and removed debris. Checked chopper while in there and was clear and in good shape. Ran unit after reassembly and testing fine

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Granby, CT 06035

Mike K.

Job Details: 08/19/2024

"Removed refrigerant and Replaced compressor/drier, pulled into vacuum and held. charged with 60g r600a. Unit running and pulling into vacuum on low side,but very slowly , never ramped up. Went into test 39 and not ramping up. Compressor did not come with new inverter. Ordering inverter and control. Office to schedule return ( after hours); ordrng 1 W11506421 (Inverter) and 1 W11567409 (Control)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near East Windsor, CT 06016

Gary V.

Job Details: 08/19/2024

"Inspected and found open capacitor circuit, replaced with new capacitor and cycled, tested fine. 2 year warranty thru Costco.; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ11

Near Unionville, NC 28110

Jonathan J.

Job Details: 08/19/2024

Call 9737138563 first when on the way part sent was the wrong part called Office spoke to Office. They have the correct part in the office. Part shipped have the same last 2 digits. part shipped to me was an actuator.; schdld next appmnt for 8/20 TUE PM

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Monroe, NC 28112

Jonathan J.

Job Details: 08/19/2024

"Complaint dishwasher is leaking. I found leaking condition was caused directly by over sudden condition. When she was pouring in the rent agent, it was dumping all over the door. I suspect that is what caused her over sudden condition to occur or the detergent because both are creating heavy suds in a mixing bowl. Could also be from customer pre-washing dishes with detergent as well Don dish detergent. Also, dishwasher was extremely out of level flowing towards float deeper around the float area. I level dishwasher as well. If dishwasher leaks due to an over sudden condition theres nothing any technician can do to fix that specific issue as that issue is a user issue not an issue caused by the machine.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV10

Near Bristol, CT 06010

Ruben C.

Job Details: 08/17/2024

Checked unit found sweating on mullion bar cust had humidity control off informed cust of how humidity control works cust instruct fullfilled

We serviced a

KITCHENAID ICEMAKER

Model KUIX535HPS01

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 08/17/2024

"Complaint unit not making ice not filling with water properly even with new filter installed. I found water inlet valve solenoid is scorching hot to the touch when unit is trying to fill with water unit just barely trickling with water. Also discovered unit is leaking and has been leaking for a long time, causing flooring to split and gap and warp all around icemaker waterline connections were finger tight not properly secured, causing the water leak to occur. I replaced water inlet valve assembly tested operations. Everything is working properly as of right now."

We serviced a

KITCHENAID ICEMAKER

Model KUIX535HPA01

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 08/17/2024

"Complaint unit is filling full of water in the bottom will not power on growing mold all over the top section of the icemaker. Mold is growing due to excessive moisture being in the bottom due to ice melt and unit not draining . Unit will need lift sump motor replaced customer does not want me to order motor wants unit replaced, I cannot replace unit as mold. Growth is not a coverable issue under manufactures warranty terms and conditions. Failure of the pump is a covered issue. Advised customer to call back if they cannot get unit replaced. And we will order condensate lift pump."

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ0

Near Lancaster, SC 29720

Jonathan J.

Job Details: 08/17/2024

I replaced user interface tested operations. Customer was actually able to pair unit to Wi-Fi as well as mobile app. No further issues found at this time with unit. All operations are working proper.

We serviced a

MAYTAG WASHER

Model MVWB950YG1

Near Lancaster, SC 29720

Jonathan J.

Job Details: 08/17/2024

"Complaint unit displaying an error code for motor fault I found tub is completely locked up. I found the entire lower end is rusted apart and seized cannot remove parts. Will need entire outer tub assembly motor assembly, and everything that goes with it on the lower end. I have parts that are no longer available available that I will need.; rqstng P&A on 1 W10137698 (Drive motor sheild) and 4 8565172 (Buffer tube)s and 6 8534042 (Screw)s, ordrng 1 W10381077 (Outer tub) and 1 W10820039 (Hub) and 1 WPW10419333 (Stator) and 1 WP8557836 (Plate) and 1 WPW10178988 (Sensor) and 1 280146 (Rotor) and 1 WPW10362224 (Tub ring) and 1 WPW10357576 (Washplate) and 1 W10440786 (Suspension)"

We serviced a

MAYTAG DRYER

Model MED5630HC1

Near Lancaster, SC 29720

Jonathan J.

Job Details: 08/17/2024

Complaint dryer is not heating. I found complaint true I found heating element was open. I replaced heating elements. Also discovered dryer has a venting restriction going out side. I replaced heating element tested operations new further issues found with dryer at this time. ; used 1 WP3387747 (ELEMENT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Lancaster, SC 29720

Jonathan J.

Job Details: 08/17/2024

Complaint not make ice properly very very slow to make ice. I found temperature in the freezer zone was set to the minimum temperature. It could be set to. Or warmest it could be. Also found ice tray was only filling four cubes at a time and the rest of the tray was empty and dry. I found waterline behind refrigerator was pinched pulled refrigerator. Adjusted water line tested operations no further issues found with refrigerator today. Also found filter was slightly restricted as well.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Lancaster, SC 29720

Jonathan J.

Job Details: 08/17/2024

I replaced fresh food door door had a dent in it upon arrival could not even tell until the sun hit it just right. I replaced door tested operations no further issues found.

We serviced a

MAYTAG REFRIGERATOR

Model MRFF4236RZ01

Near Kershaw, SC 29067

Jonathan J.

Job Details: 08/17/2024

Complaint main control board user interface will not turn on when buttons are pressed all lights light up. I tried to enter diagnostics menu menu is not going into diagnostics. Just turn on. I am ordering main control and user interface control office to call customer when parts come in to set up reschedule date.; ordrng 1 W11642241 (Control) and 1 WPW10317076 (Control)

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LS2

Near Wethersfield, CT 06109

Ruben C.

Job Details: 08/17/2024

Checked unit found door gasket coming out at corner reinstalled tested normal left door seal with cust

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Newington, CT 06111

Ruben C.

Job Details: 08/17/2024

Checked unit found damper making noise and control is keeps intermitently shutting down comp for too long ordering control and diffuser will call cust when parts in ; ordrng 1 W11236851 (Diffuser) and 1 W11670354 (Control)

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH09

Near Newington, CT 06111

Ruben C.

Job Details: 08/17/2024

Checked unit found condenser fan blade hitting housing screw is not holding fan motor well ordering motor blade and housing will call cust when parts in; ordrng 1 W11438498 (Fan housing) and 1 W11193484 (Blade) and 4 W10829281 (Screw)s and 1 W11127829 (Cond motor)

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near West Hartford, CT 06107

Ruben C.

Job Details: 08/17/2024

Checked unit ran diagnostics no error codes ran cycle normal cust had vent test checked normal outside vent is not clogged heating normal did not find any issues with unit at this time

We serviced a

WHIRLPOOL DISHWASHER

Model WDP560HAMB1

Near Bloomfield, CT 06002

Ruben C.

Job Details: 08/17/2024

Checked unit ran diagnostics normal no issues with dishwasher informed cust of proper loading of jetdry cust instruct is fullfilled

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Burlington, CT 06013

Ruben C.

Job Details: 08/17/2024

Replaced motor had to chisel out blower tested operation normal ran cycle on timed dry went from 40 min to 19 min no issues tested normal

We serviced a

AMANA WASHER

Model NTW4600YQ0

Near Northampton, MA 01060

Mike K.

Job Details: 08/16/2024

"F7e6, F7e5,, f0e2Basket is free, does not spin in testing, suspension is bad,Capacitor measures 32uf should be 45.Quoted for suspension, capacitor with understanding may need more as cannot test past motor not spinning, did fill and drain fine.Denied repair, collected for service call"

We serviced a

WHIRLPOOL RANGE

Model JDRP436WP03

Near South Hadley, MA 01075

Mike K.

Job Details: 08/16/2024

"Replaced control and same, with all parts in circuit, worked way completely through wiring. Found that because spark module is mounted upside down, the ignition wires were reversed, this got the 3 back and front middle burners working properly, Lf was the only working properly on arrival, rf front still kept sparking after ignition, reversed ignition modules and working burner is reversed, is a bad reignition module. Cs had kept original modules replaced, first tested was bad, but second working, these modules require a good ground when mounted ( holding screw is also a ground) now all burners working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHV04

Near Wethersfield, CT 06109

Ruben C.

Job Details: 08/16/2024

Checked unit found ice maker mold cracked and sensor had fallen cuasing overflow and leak replaced ice maker tested operation normal ; used 1 W10873791 (ICE MAKER) from stock

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Holyoke, MA 01040

Mike K.

Job Details: 08/16/2024

"Removed refrigerant, seemed have a decent charge. Replaced compressor and pulled into vacuum. Charged with 69 grams r600a. Return getting hot and freezer, frost seen at bottom of evap before departure. Also replaced door switch and testing fine. Cs to monitor; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a 1 W11123941 SWITCH , 1 W11504415 COUPLER 8.5/8 NR MS 00 , 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504445 COUPLER , 1 W11504447 COUPLER 5/1.8 NR MS00 , 1 W11504449 COUPLER NR AL 4/2 CAP-EVA , 2 W11506619 COUPLER 8 NK MS 00 , 1 W11506635 COUPLER 6 NF MS SV , and 1 W11580057 COMPRESSOR R600A , used 1 W10895716 ( 8.5-6) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Cheshire, CT 06410

Jimmy R.

Job Details: 08/16/2024

"Checked over unit and found when running machine it would start leaking from under unit, removed kick panel and found wile running water would start leaking from diverter valve. Unit will need new sump&motor will order parts advised part was out of stock and we would call when parts comes in for return visit ; ordrng 1 W11613480 (Motor&sump)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near East Hampton, CT 06424

Jeremy B.

Job Details: 08/16/2024

"Door not closing. Found worn catch. Replaced catch, strike. Door now closing properly."

We serviced a

WHIRLPOOL WASHER

Model WTW2000HW0

Near Hartford, CT 06120

Ruben C.

Job Details: 08/16/2024

Cust needs to get receipt from rent a center cancelling service

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Bloomfield, CT 06002

Ruben C.

Job Details: 08/16/2024

Checked unit found basket is off center could not get agitator off gave cust estimate for gearcase basket and agitator

We serviced a

SAMSUNG REFRIGERATOR

Model RF28R7351SG/AA

Near Bessemer City, NC 28016

Ryan S.

Job Details: 08/16/2024

"Returned to install parts ordered, installed new compressor. Pulled vacuum for 20mins. No leaks. Charged 70g r600. Verified proper frost pattern starting. Informed customer to give 24hr for proper cool. And 48 for ice production."

We serviced a

WHIRLPOOL DISHWAHER

Model WDF520PADM9

Near Kings Mountain, NC 28086

Ryan S.

Job Details: 08/16/2024

"Customer complained unit not running like previous issue will fill with water wont wash upon arrival. Ran unit heard sump, vibrating, but would not run replace sump from ts. Verified proper operation.; used 1 W11025157 (MOTOR/SUMP) from stock"

We serviced a

JENN-AIR WALL OVEN

Model JJW2430WS02

Near Marvin, NC 28173

Jonathan J.

Job Details: 08/16/2024

"Complaint the other day oven had a display stating cooling fan error. After walking away display started glitching and flashing and going blink and then a white screen over and over again I found complaint unit will need user interface, main power board main control board and cooling fan to fix Office to call customer when all parts come in will need extra time oven is very tight. I am able to get it out of hole ; rqstng P&A on 1 W10672895 (Ui ss) and 1 WPW10273667 (Fan) and 1 WPW10292566 (Control) and 1 WPW10286791 (Control), ordrng 1 2xtime (2xtime)"

We serviced a

MAYTAG WASHER

Model MTW5721TQ0

Near Lake Park, NC 28079

Jonathan J.

Job Details: 08/16/2024

Replace lid latch assembly tested operations no further issues found with washing machine at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6SARXXF06

Near Somers, CT 06071

Gary V.

Job Details: 08/16/2024

"Inspected and found ice maker getting voltage but not cycling, replaced ice maker and found new ice maker defective, will order new ice maker and return defective for credit.; ordrng 1 W10882923 (Ice maker), used 1 W10882923 (ICE MAKER) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 08/16/2024

I replaced all previously ordered parts. I tested operations no further issues found everything is working properly as of right now.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Rock Hill, SC 29730

Mitch H.

Job Details: 08/16/2024

"Checked and confirmed complaint. Removed rotor and slider. Inspected slider, no issues, looks good. Noise coming from gear case. Requesting P&A for gear case and wash plate.; rqstng P&A on 1 W11449841 (Gear case) and 1 W11510461 (Wash plate) and 1 2Xtime (2X time)"

We serviced a

WHIRLPOOL DRYER

Model WGD5000DW3

Near Avon, CT 06001

Ruben C.

Job Details: 08/16/2024

Unit is being used commercially not a commercial unit can not cover them

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Meriden, CT 06451

Jimmy R.

Job Details: 08/16/2024

"Ran unit and found machine filling with water but not washing, ran diagnostics and found errors 4-3 wash motor not running 6-4 inlet water float switch open 7-1 no heat checked voltage to wash motor and found 120v being supplied motor faulty. Replaced sump&motor ran machine thew a wash cycle and all operations are now working to specs. Advised customer for any issue due to wAreenty will be over nothing will be extended they would have to call manufacturer for concerns ; used 1 W11025157 (MOTOR/SUMP) from stock"

We serviced a

MAYTAG WASHER

Model MAT20MNAWW

Near Springfield, MA 01103

Mike K.

Job Details: 08/16/2024

"Called enroute, on. Called and n arrival and lm. Is a pizza restaurant that doesnt open til 11a. Office said to try again later, so will leave on schedule and force it in later.Returned 10:45. Unit unplugged on arrival, plugged in and lid locked, can hear constant clicking at control. Unplugged/plugged in and unit just starts running. Cannot put into diagnostics. Left unplugged. Will need control and unable to test further functions.; ordrng 1 W11188527 (Control)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KBS2

Near Rock Hill, SC 29730

Mitch H.

Job Details: 08/16/2024

"Removed and replaced dispenser. Ran diagnostics test cycle, all components and functions operating properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF707ESS01

Near East Hartford, CT 06118

Amanda R.

Job Details: 08/16/2024

Ff evaporator has frost build up again quoted for control and thermistor

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS00

Near East Hartford, CT 06108

Amanda R.

Job Details: 08/16/2024

Complaint that condensation on front fascia of ice box facia heater turned off turned on not making ice no errors for ice maker freezer door wont close because freezer is over packed needs to be cleaned out in order for door to close

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near East Hartford, CT 06118

Amanda R.

Job Details: 08/16/2024

Ff section working normally freezer not freezing not defrosting needs new thermistor and element checked for continuity heavy frost on evaporator customer has to defrost before repair this has been an issue for months and customer has been unplugging unit every 3 weeks for a few months ; ordrng 1 W10316760 (Thermistor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Manchester, CT 06042

Amanda R.

Job Details: 08/16/2024

Evaporator fan getting power but not running needs new fan motor ; rqstng P&A on 1 WPW10464673 (Fan)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 08/16/2024

Complaint dishwasher sometimes will start sometimes it wont lights will sometimes come on lights will sometimes never come on. I found complaint too during the middle of a cycle. Got it to start a cycle and lights started flashing and going crazy. Ordering main control board to fix issue. ; schdld next appmnt for 8/23 FRI PM

We serviced a

GENERAL ELECTRIC REFRIGERATOR

Model GFE26JYMNFFS

Near Meriden, CT 06450

Jimmy R.

Job Details: 08/16/2024

Installed new compressor and re routed all lines refilled unit with 4.45 oz 134 a and temps are know getting down unit pulling heat and frost pattern is good

We serviced a

GE REFRIGERATOR

Model CFE28TSHBSS

Near Franklin, MA 02038

Aimee Z.

Job Details: 08/16/2024

Installed new condenser fan and is running

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Somers, CT 06071

Gary V.

Job Details: 08/16/2024

Installed main acu and ran auto test and cycled thru normally.

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW0

Near Enfield, CT 06082

Gary V.

Job Details: 08/16/2024

"Inspected and found off-balance fault code, cleared fault and cycled through auto test and tested fine. Customer may have had off balance load. All functions tested fine."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near Chicopee, MA 01020

Chris B.

Job Details: 08/16/2024

Replaced panel and dishwasher working properly.

We serviced a

WHIRLPOOL M/W OTR

Model WML75011HZ10

Near Wilbraham, MA 01095

Chris B.

Job Details: 08/16/2024

Wrong part number ordered and part was defective. Will need to order the correct one and return. Call parts department and found that online has the wrong part number and will need to double check if the correct part is ordered. ; schdld next appmnt for 8/21 WED AM

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW05

Near Monroe, NC 28110

Jonathan J.

Job Details: 08/16/2024

"Replace compressor and filter dryer unit with 52 g of refrigerant are 600 tested Unit is cooling properly. Evaporator producing a full frost pattern going all the way down as of right now. No further issues found with unit as of right this minute.; used 1 R600A (R600A 14.8 OZ), and 1 W11506635 (COUPLER 6 NF MS SV) from stock"

We serviced a

WHIRLPOOL M/W OTR

Model WML35011KS0

Near Monroe, NC 28110

Jonathan J.

Job Details: 08/16/2024

Complaint microwave making a loud buzzing noise not heating was making a loud popping noise before it stopped heating. I found microwave is flooded on the interior heavy corrosion occurring on the interior thick carpet black mold grow interior of the microwave main control board has mold and corrosion on contacts fans. The aluminum is all corroded apart on the motors unit not repairable due to the extent of damage on the interior and the level of water on the interior of the microwave.

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ3

Near Springfield, MA 01105

Mike K.

Job Details: 08/16/2024

Unit is under 1yr wp warranty per service bench. Burnt out terminal/electric cord/harness.Replaced harness/terminal

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Westfield, MA 01085

Mike K.

Job Details: 08/16/2024

"Complaint of fr door not sealing, found gap at upper left of door, adjusted door and raising left side, sealing properly."

We serviced a

WHIRLPOOL DRYER

Model MVWX655DW1

Near Longmeadow, MA 01106

Gary V.

Job Details: 08/16/2024

"Inspected and found main bearing in Gearcase worn out, needs new Gearcase, quoted and customer will call if wants repaired."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHB03

Near Unionville, NC 28110

Jonathan J.

Job Details: 08/16/2024

Complaint unit no longer making ice intermittently will make ice again door not ceiling properly leaking consistently out of door no matter what happens. I found freezer door is coming apart the liner of the door separating and the wiring harness at the bottom of the door is broken making intermittent connection depending on when and how the door is closed Door will need to be replaced to resolve issues and Water leaking issue. ; rqstng P&A on 1 LW11026427 (Door black)

We serviced a

WHIRLPOOL RANGE

Model WFGS3530RS0

Near Monroe, NC 28112

Jonathan J.

Job Details: 08/16/2024

"Complaint cooktop works, but oven nor broil works at all. I checked all wiring connections. Everything is tight and secure. Main control is not clicking over when bake or broil is pressed just beeps when I go to diagnostic mode there are no error codes. Im ordering control and spark module. ; ordrng 1 W11707254 (Control) and 1 W10898291 (Spark module)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near Mooresville, NC 28117

Jenn F.

Job Details: 08/16/2024

"Customer called in this morning and the temps are only down to 60 degrees in the fridge. Will return with the evap panel to use if needed. Will also order the main control and the 3 way valve for the electrical component. Order parts and will call to reschedule with parts are in. ; ordrng 1 W11664342 (Control) and 1 W11574310 (3 way valve), dspstn on spec-tagged invntry: 1 W11683243 MODULE LED"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Attleboro, MA 02703

Aimee Z.

Job Details: 08/16/2024

F5e1 latchF7e5. Shifter failureF2 e1. Stuck key padFound the bolt to motor off and motor needs to be replaced teeth ground up.Also needs new suspension rods and Splutch.Tightened bolt so Cust could do light loads.; rqstng P&A on 1 W11130356 (Suspension) and 1 W10734521 (Splutch) and 1 W10915701 (Rotor)

We serviced a

SAMSUNG DISHWASHER

Model DW80B7070U

Near Norton, MA 02766

Aimee Z.

Job Details: 08/16/2024

Went in kitchen and house filthy took photo Explained to cust will have clean up the kitchen.Hoarders mess every whereLeft called office took photo

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Newington, CT 06111

Ruben C.

Job Details: 08/16/2024

Checked unit found wire broken at ice maker connection on going too ice maker on off switch too close to liner to splice putting in for helper; rqstng P&A on 1 W11551458 (Freezer door) and 1 Helper (Helper)

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Monson, MA 01057

Chris B.

Job Details: 08/16/2024

Complaint that the washer leaked water and flooded the basement. Verified the unit thoroughly. Pressure hose was intact and clear from any debris. Removed back panel to access and tub not cracked nor leaking. Drainage and pump not leaking. Ran three diagnostic cycles and water valves not leaking. Ran a quick cycle and tub wouldnt stop filling. It reached a few inches from the top of the tub which is not normal and was tested on the auto fill setting and not the deep fill. When running a quick cycle I let it cycle through the wash til it came to the rinse. The drain activated but there was too much water in the tub that only drained half of the tub and rinse kept filling and I had to cancel the wash cycle. Bad control board ; rqstng P&A on 1 W11498797 (Control Board) and 1 W11233718 (Lower Harness Wire)

We serviced a

JENN-AIR DISHWAHER

Model JDPSS244PL1

Near Ellington, CT 06029

Gary V.

Job Details: 08/16/2024

Inspected and water supply line leaking under unit and informed customer. All other functions test fine.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB119WFBM00

Near Ellington, CT 06029

Gary V.

Job Details: 08/16/2024

"Inspected and found unit no longer defrosting, needs jazz board and harness with bimetal, quoted and they will call.; dspstn on spec-tagged invntry: 1 WPW10594330 DAMPER CNTRL"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near New Britain, CT 06051

Ruben C.

Job Details: 08/16/2024

Checked unit ran diagnostics normally both waters going in and are not reversed ran thru self test normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near Concord, NC 28025

Jenn F.

Job Details: 08/16/2024

The fridge evap is frozen over again. Will need to replace the evap panel. Panel and service kit covered under 1 yr part warranty. Labor only S16360. Will also need a new thermistor which is part of the evap fan; ordrng 1 Wpw10501260 (Panel) and 1 W11457241 (Service kit) and 1 W11033168 (Evap with thermistor)

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near China Grove, NC 28023

Jenn F.

Job Details: 08/16/2024

Complaint the drain pump does not work. Found the wire harness to the drain pump broken in multiple spots. Harness is NLA W10487238.

We serviced a

WHIRLPOOL WASHER

Model WTW5840BW0

Near Salisbury, NC 28144

Jenn F.

Job Details: 08/16/2024

"Complaint washer would not do anything and door locked. Found F7E1 f7e7 motor fault errors. Found a bad start device. Replaced the motor start device. Unit is functional. During testing heard the bearing making noise. Advised the customer of the bearing noise, declined to repair the bearing wanted to continue with the start capacitor repair. Calibrated control. Tested ok. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM10

Near Charlotte, NC 28226

Mitch H.

Job Details: 08/16/2024

"Found freezer compartment had frost and ice buildup on walls, shelves and top. Per service pointer W10849156, removed and inspected evaporator cover. No foam or anything blocking or interfering with airflow. Reinstalled cover. Checked door gasket, no issues found. Believe there is a void in either cabinet foam or door allowing warm air infiltration. Ordering freezer door, and control.; ordrng 1 LW10638683 (Freezer door) and 1 W11666427 (Control assembly)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Windsor, CT 06095

Amanda R.

Job Details: 08/16/2024

Fills and drains not washing getting 120v out of control to motor needs new motor quoted

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Vernon, CT 06066

Amanda R.

Job Details: 08/16/2024

Not making ice ice maker was turned off showed customer how to turn ice maker on

We serviced a

AMANA DISHWASHER

Model ADB1400AMB1

Near Charlotte, NC 28226

Mitch H.

Job Details: 08/16/2024

"Tested and found drain pump operating properly. Found that drain hose was clogged. Used shop vacuum to clear drain hose. Tested, dishwasher now operating and draining properly."

We serviced a

SAMSUNG REFRIGERATOR

Model RF27T5201SG/AA

Near Cherryville, NC 28021

Ryan S.

Job Details: 08/16/2024

Customer complaining and not working on bad control board ordering control board informed customer Office will call when park comes in; rqstng P&A on 1 DA92-01199B (Control)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS3

Near Denver, NC 28037

Ryan S.

Job Details: 08/16/2024

"Customer compl unit wont work. Found unit full of water, found plug in draining not poped out. Poped it out . Ran unit. Verified proper operation."

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Stanley, NC 28164

Ryan S.

Job Details: 08/16/2024

Customer complaint unit runs water on some selections the drains. Found water valve damaged replaced from truck stock verified proper operation.; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock

We serviced a

SAMSUNG RANGE

Model NE59J7630SG/AA01

Near Southbury, CT 06488

Jimmy R.

Job Details: 08/16/2024

"Checked over unit and found oven display flickering and loosing segments and time found when shaking unit the time would jump out and on segments would disappear then come back and flash. Removed panel and checked harness form control to display and when moving it would start shutting off and flickering, display and harness have a loose connection causing issue. Will order new display board and harness, parts tentative p/a ; ordrng 1 DG96-00348A (Harness) and 1 DE07-00129A (Display board), states that autho needed"

We serviced a

KITCHENAID DISHWAHER

Model KDTE404DSS0

Near Charlotte, NC 28226

Mitch H.

Job Details: 08/16/2024

"Removed and replaced damaged inner door. Reassembled, found that dishwasher tub was also warped when contractor relocated dishwasher. Showed customer and advised her of problem. At customers insistence and approval I attempted to adjust door and tub. Was able to get door closing correctly but it does still rub at top left corner. Customer agreed to attempt and is aware that this was an issue caused by contractor who moved dishwasher."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Manchester, CT 06042

Jeremy B.

Job Details: 08/16/2024

Information on this ticket doesnt match whats on the refrigerator. Took pic of model and serial tag and picture of receipt. The refrigerator isnt cooling and evap has no frost pattern. Needs new compressor and system leak checked. ; rqstng P&A on 1 W11580057 (Compressor) and 1 Xtratime (Xtra time)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near Waterbury, CT 06706

Jimmy R.

Job Details: 08/16/2024

"Checked fridge lights and found upper fridge section module not coming on when opening doors, chcked switches and doors are closing and recognizing that doors are closed. Tested voltage after removing module and found 5v dc present module faulty. Replaced module and unit is now lighting up and working to specs"

We serviced a

MAYTAG WASHER

Model MVWB750WQ2

Near Prospect, CT 06712

Jimmy R.

Job Details: 08/16/2024

"Ran unit and found machine would not drain water out at end of cycle and making noise, checked drain pump and found impeller broken off causing no water to drain. Replaced drain pump and unit is now spinning and pumping water checked all other operations and unit is now working to specs ; used 1 W10536347 (DRAIN PUMP) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Prospect, CT 06712

Jimmy R.

Job Details: 08/16/2024

"Tested washer and found unit would start then go right to done never locking. Checked strike on lid and found broken off, replaced strike and unit is now wash and working to specs ; used 1 W11457841 (STRIKE) from stock"

We serviced a

MAYTAG RANGE

Model MGR6600FB2

Near Newington, CT 06111

Ruben C.

Job Details: 08/16/2024

"Checked unit found oven ignitor burned tip replaced ignitor unit is igniting normally heating normally cust did not want knob; dspstn on spec-tagged invntry: 1 WP9758079 IGNITOR,SPARK CERAMIC"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ01

Near Wethersfield, CT 06109

Ruben C.

Job Details: 08/16/2024

Replaced ice maker ran test button and ice maker harvested normally cust did not have water supply hooked up to refrigerate advised cust to supply water to unit and give 24 hours to make ice

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Manchester, CT 06040

Jeremy B.

Job Details: 08/16/2024

Customers complaint is washer leaking. Found a hole in drain hose was able to patch but needs new. ; ordrng 1 W11244231 (Drain hose)

We serviced a

KITCHENAID DISHWASHER

Model KUDG25SHWH1

Near Easthampton, MA 01027

Mike K.

Job Details: 08/16/2024

"Unit will not drain, can hear control clicking but not running motor, either looking at control, which is showing out of stock, being 1999 unit likely nla ot pump motor assy.Motor assy is heavily corroded and would require replacement."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ06

Near Manchester, CT 06040

Jeremy B.

Job Details: 08/16/2024

Received wrong compressor will reorder. ; ordrng 1 Xtratime (Xtra time) and 1 W11736670 (Compressor)

We serviced a

GENERAL ELECTRIC WASHER

Model HTW240ASK6WS

Near Middletown, CT 06457

Jeremy B.

Job Details: 08/16/2024

"Washer not spinning. Found belt damaged at the bottom damaging pulleys. Needs new belt pulley, and motor. ; rqstng P&A on 1 WH01X27538 (Belt) and 1 WH03X32097 (Pulley) and 1 WH03X29559 (Motor)"

We serviced a

WHIRLPOOL FREEZER

Model WRS331SDHM06

Near Portland, CT 06480

Jeremy B.

Job Details: 08/16/2024

Freezer not reaching 0 degrees. Fans and compressor running. Capillary tube has a ball of ice build up and only a slight frost pattern. Needs new compressor and system leak checked. ; rqstng P&A on 1 W11557671 (Compressor) and 1 Xtratime (Xtra time)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Portland, CT 06480

Jeremy B.

Job Details: 08/16/2024

Installed new extender piece on fill tube and cleared away ice.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Franklin, MA 02038

Aimee Z.

Job Details: 08/16/2024

Installed new latch and strike and tested complete; dspstn on spec-tagged invntry: 1 W11307244 DOOR LOCK

We serviced a

WHIRLPOOL WASHER

Model WTW8000DW5

Near Vernon, CT 06066

Amanda R.

Job Details: 08/16/2024

"Customer states been working fine since last tech was there installed suspension lid is broken on left side ; rqstng P&A on 1 W10843824 (Lid), dspstn on spec-tagged invntry: 1 W11393685 GEARCASE , states that autho needed"

We serviced a

JENN-AIR COOKTOP

Model JIC4530KB01

Near South Windsor, CT 06074

Amanda R.

Job Details: 08/16/2024

Complaint using center burner boiling water and smelt plastic burning smell boiled water on that burner and rear right burner couldnt duplicate issue

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Tolland, CT 06084

Amanda R.

Job Details: 08/16/2024

Hook for removing filter fell off filter housing reattached showed customer how to remove and put water filter back in

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