We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS1
Near Avon, CT 06001
Chuck M.
Job Details: 02/01/2024
Customer complaint is that dishwasher door slams down. Confirmed and ordered hinges. ; ordrng 1 W11573703 (Hinge left) and 1 W11573702 (Hinge right)
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near East Longmeadow, MA 01028
Chris B.
Job Details: 02/01/2024
"Complaint that the unit has error codes present. Found F8E1, F0E2, F5E3 and F5E2. Found no hot water entering the washer. Mentioned to the customer to verify the hot line. Ran diagnostic cycle and all tested normal. ; ordrng 1 W11688994 (Water Valve Hot)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Hartford, CT 06112
Gary V.
Job Details: 02/01/2024
"Inspected and found broken door switch, replaced and tested fine.; used 1 WPW10569603 (DOOR SWITCH) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near East Hartford, CT 06108
Gary V.
Job Details: 02/01/2024
"Inspected and found slight noise coming and going from evap area, couldnt isolate where, so ordering perma gum for cap tube and fan motor and blade. Customer wants feb 13 pm.; ordrng 1 WP2315539 (Evap motor) and 1 WP2163777 (Blade) and 1 212643 (Perma gum)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS00
Near Cornelius, NC 28031
Robert A.
Job Details: 02/01/2024
"Cx complaint that the unit was not cooling at some point. I inspected the unit to confirm the complaint. I found the unit is cooling fine at the moment. The major components are working fine and ice is being made. I adjusted the freezer bin, it was crooked. I also tightened the door handle. The unit is working as designed. I collected the service call fee by check."
We serviced a
JENN-AIR GAS SLIDE-IN
Model JDS9860CDS02
Near Avon, CT 06001
Chuck M.
Job Details: 02/01/2024
Customer complaint is that convection does not work on oven. Inspected and found convection element open and grounded to cover. Convection assembly is NLA.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 02/01/2024
"Complaint freezer, making a loud buzzing noise that stops when doors opened. Unit stopped making ice unplugged unit buzzing progressed till the next day in which case buzzing noise went away. Unit started making ice again I found evaporator fan in freezer section bearing has excessive play in it. Defective part. Will need to replace evaporator fan motor and fan blade to fix office to call customer when part comes in. installed previously ordered parts.; ordrng 1 W11249952 (Evap fan mtr assembly) and 1 WP67006337 (Fan blade), dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE and 1 WPW10769076 CNTRL-ELEC"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Manchester, CT 06042
Gary V.
Job Details: 02/01/2024
"Inspected and found unit needed to be leveled, and tested fine."
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Manchester, CT 06040
Gary V.
Job Details: 02/01/2024
Installed parts listed and tested fine.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRZ03
Near Manchester, CT 06040
Gary V.
Job Details: 02/01/2024
"Inspected and found multiple problems. Compressor running and cooling but making noise like rotor mount inside in broken, left side door hinge cam broken, light in freezer not functioning, will submit estimate and call. Customer is aware the door takes 6-8 weeks.; rqstng P&A on 1 W11307272 (Left side ff door) and 1 W11209866 (Compressor) and 1 W11338583 (Freezer light) and 1 WP12028505AP (Cam riser)"
We serviced a
MAYTAG WASHER
Model MVW6230HC3
Near Charlotte, NC 28269
Jeff L.
Job Details: 02/01/2024
Found unit outside on back porch in non controlled environment and the unit could be acting because of the extreme cold weather. Advised customer that the units need to be in controlled environment. Unit ran and checked okCall complete
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 02/01/2024
"Complaint soap is not dispensing properly water is still at the in the detergent cup at the end of the cycle. I found the Spencer Kupp is missing top part of siphon, gray plastics. Customer was able to find the gray plastics did not know it was needed. I installed gray piece of plastic that creates the siphon Tested operations no error codes and diagnostics fault. History washing machine is properly leveled. Issues found with washing machine here today. Water is now draining out of detergent cup like it is supposed to now that plastics have been installed properly."
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Palmer, MA 01069
Chris B.
Job Details: 02/01/2024
Complaint that the unit has a error code. F6E1 ran three diagnostic cycles and all tested normal error codes never showed up. Found no issues with the washer. Collected trip fee.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Southbridge, MA 01550
Roger R.
Job Details: 02/01/2024
Found unit not defrosting properly and needs a new heater. A; ordrng 1 W11650660 (Heater)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Charlotte, NC 28216
Jeff L.
Job Details: 02/01/2024
Found drawer and fabric softener not dispensing found lots of gunk In hoses and control is not sensing properly. Will return on 2-8-24 pm for repair Part#W11621181Part#W11569112Part#W11621180; ordrng 1 W11621181 (Drawer) and 1 W11569112 (Dispenser) and 1 W11621180 (Control)
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW1
Near Eastford, CT 06242
Amanda R.
Job Details: 02/01/2024
F6e3 f1e2 f0e3 errors making grinding noise bolt for motor fell out reattached over filling on all cycles fills entire basket needs new control ; ordrng 1 W11624943 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Woodstock, CT 06281
Amanda R.
Job Details: 02/01/2024
Water and ice stopped working water is working today fill tube for ice maker frozen needs new stainless door ; rqstng P&A on 1 W11465903 (Freezer door)
We serviced a
JENN-AIR RANGE
Model JJW2827LL01
Near Gastonia, NC 28054
Ryan S.
Job Details: 02/01/2024
Retuned to install new glass outer door. Installed part. Verified proper fit. Showed customer.
We serviced a
MAYTAG DRYER
Model MGDC465HW1
Near Lowell, NC 28098
Ryan S.
Job Details: 02/01/2024
"Customer complained unit not working. Found proper power and timer running. Door switch good. Found harness to mother not making contact with motor. Needs new harness and motor. Quoted repair for harness and motor, customer didnt want to repair, collected trip fee."
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Denver, NC 28037
Ryan S.
Job Details: 02/01/2024
"Customer complained unit cuts off after running 15 min or so, wont turn back on . But will turn back in later. Ran unit for awhile. Drum turning properly and unit heating, exhaust vent is properly installed and good air flow. Ran unit again with cloths and unit cut off. Found motor bad. Ordering new motor and fan wheel. Scheduled return call for 2-8-24 pm. ; ordrng 1 W11549461 (Motor) and 1 WP697772 (Fan)"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Davidson, NC 28036
Robert A.
Job Details: 02/01/2024
Cx complaint that the unit is leaking water from the right corner. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. I found the inner insulation near the wire harness tucked inward (wrong way) making contact with the water causing a leak to soak through insulation. I corrected the insulation position and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Portland, CT 06480
Jeremy B.
Job Details: 02/01/2024
Pantry control not working. Found wire broken in harness. Replaced and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE and 1 WPW10769076 CNTRL-ELEC
We serviced a
WHIRLPOOL KITCHEN
Model WDPA70SAMZ1
Near Plainville, CT 06062
Jeremy B.
Job Details: 02/01/2024
Installed new panel and control and ran self test all checks ok.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Hickory Grove, SC 29717
Mitch H.
Job Details: 02/01/2024
"Breaker was off on arrival. Turned breaker on, fan immediately started. Ran diagnostics, found F1E1 control error and F2E1 sensor error. Oven would not start. Ordering ACU and sensor. Advised customer that office will call to schedule return when parts arrive.; ordrng 1 W11261167 (ACU) and 1 W11598120 (Sensor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Putnam, CT 06260
Amanda R.
Job Details: 02/01/2024
Not making ice fill tube frozen thawed tubing set temps at recommended
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS2
Near Lancaster, SC 29720
Jonathan J.
Job Details: 02/01/2024
"Complaint dishwasher not filling with water drain pump will come on with no issues control user interface will illuminate makes a humming noise but will not wash burning smell as well. I found burning smell is due to a heating element that has defected boat up melting plastic spray, arm causing damage to the spray arm I found wash motor is completely locked up, creating a humming noise I found error codes F9e4 f7e1 f6e1 f8e2 I found water fill valve is not filling to appropriate water level as well really low, but is filling unit will need spray arm main control heater wash motor assembly to fix plus associated parts several parts are on back order office to call customer when parts come in.; ordrng 1 W10648041 (Valve) and 1 W10703867 (Heater) and 1 W10860176 (Spray arm) and 1 W10861526 (Sump assembly) and 1 W10854228 (Main control) and 1 WPW10531320 (Drain pump)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Lancaster, SC 29720
Jonathan J.
Job Details: 02/01/2024
Complaint dryer keeps tripping the breaker. Breaker is extremely hot to the touch when it trips. Usually it trips the breaker time dry set at 70 minutes around the 20 minute mark Dryer is rated per model number 28 A 250vac r/b 125.4vac r/w 125.3vac b/w 0.002vac w/g 4.3 amp draw motor running 27.8 amp draw heater on with motor heater is 9.8 ohms oL to frame. Sr file number 7738376420 per techline advise customer to replace breaker weak breaker. I found no issues with dryer here today.
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Ware, MA 01082
Chris B.
Job Details: 02/01/2024
Complaint that the unit is not working properly. Found bad control board. Mike and I evaluated the part and labor cost and Mike will quote them. Second Tech is already paid for. Customer asked if we can come back out on Wednesday if possible with me as a second tech but if not quote them when would be the soonest return date. Customer will contact office for full payment.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Palmer, MA 01080
Chris B.
Job Details: 02/01/2024
Complaint that the unit is locked and clothes are inside. Did a hard reset and calibration cycle. Ran diagnostic cycle and all tested normal. No issues found with the washer.; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Lancaster, SC 29720
Jonathan J.
Job Details: 02/01/2024
Complaint refrigerator is not making ice. I found error code E2 icemaker has lost position. I checked water inlet valve assemblies. Icemaker is getting water to it with no issues. No additional issues found with refrigerator at this time. No cooling issues. Ice cream is -4? water water and fresh food section is 37.3?..; ordrng 1 W11658802 (ICE MAKER)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near New Britain, CT 06051
Jeremy B.
Job Details: 02/01/2024
Installed new capacitor tested and all checks ok.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Windham, CT 06226
Amanda R.
Job Details: 02/01/2024
The serial number has an extra letter the x shouldnt be there needs to be corrected and re dispatched unit needs new suspension
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Ware, MA 01082
Mike K.
Job Details: 02/01/2024
"Unit will not turn on, verified 120v at wall and at main control, no operating light on control. Open fuse on board, was able to jump and came on for a moment giving err code before sparked at board. Quoting for control. Cs paid for 2 man to come out today, but wants to move item themselves on return trip to have us return sooner. Office gave return time of Wednesday am. Wife will be the one paying and will call office to do so. Saved estimate.; ordrng 1 W11550649 (Control)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Coventry, CT 06238
Amanda R.
Job Details: 02/01/2024
Replaced keypad operation normal
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Charlotte, NC 28214
Jeff L.
Job Details: 02/01/2024
Customer complaining of unit getting out of balance has had issues with it since purchased. I educated customer on how to load the machine properly and if the unit gets out of balance the machine has to be paused and load redistributed. There are no faults codes stored in memory and suspension rods are in good shape.. the hub is goodCall complete
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near McConnells, SC 29726
Mitch H.
Job Details: 02/01/2024
"Tested and ran diagnostics. Confirmed suds error. Cleared error code. Ran diagnostics cycle, completed properly. Ran quick wash cycle, completed with no errors. Instructed customer on proper amount and type of detergent to use. Was using too much detergent. Started washer on regular cycle, filled correctly and began agitating. No suds visible. Advised customer to let washer complete that cycle to ensure any excess detergent was flushed from system. Washer now operating properly."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Mooresville, NC 28115
Robert A.
Job Details: 02/01/2024
"Cx complaint that the unit is leaking water. I inspected the unit to confirm the complaint. I found multiple error codes: f0e2 f5e3 f6e3 f9e1. I cleared the codes and ran a service cycle, no leaks were found. All components passed with no issues. I started a normal cycle, when water was dispensed I found the leak from the detergent dispenser drawer. It was sitting crooked causing water to build up creating the leak from the detergent dispenser area. It needed more water to reenact the leak. I corrected the detergent dispenser drawer and tested the unit for the cx. The unit is working as designed."
We serviced a
KITCHENAID RANGE
Model KFGC506JSS05
Near Charlotte, NC 28209
Jeff L.
Job Details: 02/01/2024
Found burner cap not properly sitting on burner adjusted cap unit ran and checked okCall complete
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Charlotte, NC 28211
Jeff L.
Job Details: 02/01/2024
"Found safety thermostat for upper oven opened up. All wiring is ok, the UI is not lighting up all the way and there is no volume. Customer rescheduled for 2-7-24 pmPart#WP4449751Part#W11600642; ordrng 1 WP4449751 (Safety switch) and 1 W11600642 (UI)"
We serviced a
MAYTAG WASHER
Model MVWC400XW3
Near Meriden, CT 06451
Jimmy R.
Job Details: 02/01/2024
"Checked over unit and found lid strike had broken off causing unit to not sense lid is down so unit would not start a cycle. Replaced faulty strike and recalibrated unit, ran washer threw a wash and drain cycle checked all operations and unit is working properly ; dspstn on spec-tagged invntry: 1 W10404050 DOOR LOCK"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Waterbury, CT 06704
Jimmy R.
Job Details: 02/01/2024
"Checked over unit and found dryer would not dry clothes the first cycle, ran diagnostics and found venting error checked vent and found lint screen plugged solid due to vent crimped in half blocking all air flow out of unit. Cleaned lint and advised customer venting need to be replaced or cleaned for proper operation. Ran dryer and unit is heating and now working to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM06
Near Harwinton, CT 06791
Jimmy R.
Job Details: 02/01/2024
"Removed old compressor and drier replaced filter dryer and compressor crimped in couplings and refilled unit with r600, pumped unit down and no leaks replaced main cntrl and switches powered unit up and unit is now getting cold evaporator is frosting and unit is allowing selections. All operations are now working to factory specs ; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a 1 W11504420 COUPLER 8/6 NR MS00 , 1 W11504431 COUPLER 7/5 NR MS 00 , and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Charlton, MA 01507
Roger R.
Job Details: 02/01/2024
Found unit giving FAE8 error code. Checked heater and found unit needs new heater and main control. Will order other items and return to install. ; ordrng 1 W11537778 (HEATER W/NUTS) and 1 W11672039 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ksss36fkx01
Near Auburn, MA 01501
Roger R.
Job Details: 02/01/2024
Found unit has a low charge of refrigerant. Checked all exposed tubing and components for evidence of a leak with UV light. UV filter was installed prior unable to determine source of leaking. Leak must be internal inside wall of unit. Deemed unrepairable. ALSO WATER LEAKING FROM FILTER AREA. TURNED OFF WATER AT VALVE IN BASEMENT.
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Newington, CT 06111
Jeremy B.
Job Details: 02/01/2024
Installed new harness and ran calibration then self test all checks ok.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Worcester, MA 01604
Roger R.
Job Details: 02/01/2024
"Found lid lock token and drain pump not draining. Drained water and replaced drain pump with new part will need to order new lid lock and return to install. ; ordrng 1 W11513248 (DOOR LOCK), used 1 W11399437 (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW7800XL0
Near Worcester, MA 01605
Roger R.
Job Details: 02/01/2024
Installed new black lid on titanium colored washer as original color was not available.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Worcester, MA 01605
Roger R.
Job Details: 02/01/2024
Not home called office
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near South Windsor, CT 06074
Gary V.
Job Details: 02/01/2024
"Sr#7738376961. Concern is leaking water into crisper base. Inspected and found evap defrost drain in freezer clogged with ice. This is a recurring issue, 3rd time for same issue within a year. Spoke with techline and they advised there is no fix for this problem. Non repairable per techline."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 02/01/2024
Washer banging whiles in high speed spin. Found basket bouncing suspension seems springy. Washer is level. Replaced suspension and tested basket still wobbly and doesnt seem to have any water for balance. will order and replace basket. ; ordrng 1 W11513243 (Basket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 02/01/2024
Customers complaint is icemaker making a random abnormal noise. Tested and couldnt duplicate any abnormal noise. Replaced icemaker and customer to keep a eye on it. ; used 1 W11546935 (ICEMAKER) from stock
We serviced a
KITCHENAID WALL OVEN
Model KOSE500ESS00
Near Glastonbury, CT 06073
Jeremy B.
Job Details: 02/01/2024
Installed new fuse all checks ok. ; dspstn on spec-tagged invntry: 1 WPW10545255 FUSE-THRML
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near New Hartford, CT 06057
Jimmy R.
Job Details: 02/01/2024
"Tested unit and found machine leaking water from under unit removed kick panel and found under machine wet and water leaking from drain hose connection. Removed dishwasher and found when installed the drain hose connection was over tightened crashing hose and causing it to drip. Removed connection and fixed drain hose to stop from leaking ran several cycles and unit is now dry and operating properly, fixed drain hose under sink so it has a loop in it secured hose and all operations are now working to specs"
We serviced a
WHIRLPOOL DRYER
Model WED9250WL0
Near Litchfield, CT 06759
Jimmy R.
Job Details: 02/01/2024
"Checked over unit and found dryer coming on and tumbling checked dryer for heat and unit is heating removed lower kick panel and checked over rollers, heater idler found all functioning properly, let unit run and checked heat for cycling and unit is working to proper specs"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Morris, CT 06763
Jimmy R.
Job Details: 02/01/2024
"Tested unit due to dryer would not dry clothes fully this would not happen all the time, checked venting and found vent is short and new checked outside cap and air is blowing strong. Ran unit thew a diagnostics cycle and found 240v to terminal block 120v to each side of heater checked for errors and found F4e3 restricted air flow, f2e1 stuck key checked venting and found lint screen housing blocked with lint causing poor air flow noticed lint seemed to be from slot of moisture collecting in unit, cleaned housing and ran unit thew a sensing cycling vent came back with good flow was coming back with AF AIR flow issue. Let unit run and all operations are now working to specs"
We serviced a
KITCHENAID RANGE
Model KFED500ESS03
Near Avon, CT 06001
Chuck M.
Job Details: 02/01/2024
Installed infinite switch and right front burner. Element still has a void. Ordered harness ; ordrng 1 W11171888 (harns-wire) and 1 W11171874 (harns-wire) and 1 W11172427 (harns-wire)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Burlington, CT 06013
Chuck M.
Job Details: 02/01/2024
Customer complaint is that dishwasher buttons were not responding. OLMed out harness and it checked ok. Reconnected and buttons are all working. Showed customer it works.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Bristol, CT 06010
Chuck M.
Job Details: 02/01/2024
Customer complaint is that ice maker was not working. Jumped out ice maker and it cycled and stopped for a second. Then continued and dropped cubes. Then filled. Tested again and ice maker cycled and filled properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Bristol, CT 06010
Chuck M.
Job Details: 02/01/2024
Customer complaint is that ice cream was rock solid. Customer had ice cream in freezer for approximately 1 month. Verified temperatures in both sections and temps checked ok. Found package ham blocking thermistor in freezer. Some dust buildup on condenser. Cleared and advised customer to keep thermistor clear from being blocked.
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Mooresville, NC 28115
Robert A.
Job Details: 02/01/2024
"Cx complaint that the unit does not progress through cycles. I inspected the unit to confirm the complaint. I found no error code and started a normal cycle. The unit did not spin at all, just hummed. The capacitor is bad. I replaced the capacitor and tested the unit for the cx. The unit is working as designed.; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ1
Near Davidson, NC 28036
Robert A.
Job Details: 02/01/2024
Cx complaint that the units top rack does not slide out. I inspected the unit to confirm the complaint. I found the wheel was off track on the left side not allowing it to slide out. I correctly adjusted the wheels on the rack and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Huntersville, NC 28078
Robert A.
Job Details: 02/01/2024
Cx canceled the appt. Was not willing to pay the service call. I did not diagnose the unit.
We serviced a
LG DRYER
Model DLEX7600KE
Near Huntersville, NC 28078
Robert A.
Job Details: 02/01/2024
"Cx complaint that the unit door does not close successfully. I inspected the unit to confirm the complaint. The door opens vertically and horizontally, it has trouble transitioning from on the the other. The unit would need a new door to resolve the issue. I collected the service call by CC."
We serviced a
SAMSUNG HOME COOKING - E
Model NE59J3421SS/AA
Near Springfield, MA 01104
Chris B.
Job Details: 02/01/2024
Complaint that the unit sparked and oven doesnt reach temperature. Found burnt out control board. Parts no longer available for this unit. Stove cannot be serviced due to parts no longer available.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS5
Near West Springfield, MA 01089
Chris B.
Job Details: 02/01/2024
Complaint that the unit is leaking water from the bottom. Found bad sump pump and all wash arms are clogged. Screen is defective. Customer was not happy with the price of parts and labor. Collected trip fee.
We serviced a
SAMSUNG DRYER
Model DV42H5200EW/A3
Near West Springfield, MA 01089
Chris B.
Job Details: 02/01/2024
Complaint that the unit is making noises while tumbling. Found bad rollers tensioner and belt. Quoted parts and labor. Replaced part and unit running normal. 1yr warranty on parts and labor.; dspstn on spec-tagged invntry: 1 DESAMKIT DRYER REPAIR KIT
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Mansfield, MA 02048
Aimee Z.
Job Details: 02/01/2024
Installed new heater kit per serial number Special Project code S17304.And new hose and wash pump. Tested for leaks Complete
We serviced a
WHIRLPOOL OVEN
Model WFG320M0MS0
Near Stanley, NC 28164
Ryan S.
Job Details: 02/01/2024
Customer complained of gas smell. Ran unit on bale 350? unit ignited right away and stayed lit until preheat. Watched unit and unit was lighting when prompt. Flame is normal size and burning properly. . Customer said he could smell gas when it starts. Worried there is a leak or too much gas coming out. Called tech line after informing customer he will smell gas sometimes when using oven. Unit does not have gas smell when not in use. Sr#7738378390 tech line agreed with findings. . Informed customer Unit working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Mount Holly, NC 28120
Ryan S.
Job Details: 02/01/2024
"Customer complained door doming odd when opened. Confirmed complaint, foudn beackets at bottom of door not staying secured and part of the outer door is not staying in place causing door to come apart when opened/ moved. Ordering outer door, brackets and screws, and nameplate. Told customer to to use oven until return . Informed customer office will call when parts come in to schedule return call. ; ordrng 1 W11620704 (Outer door.) and 2 W10883315 (Bracket)s and 1 W10837731 (Screw) and 1 W11178521 (Nameplate)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Mount Holly, NC 28120
Ryan S.
Job Details: 02/01/2024
"Customer complained unit started leaking after stopping twoce. Found f8e1 error. Found hose had came off on bottom of unit. Put new hose clamp on and ran component activation, All funtions working as designed. Ran unit through quick wash cycle. Unit completed full cycle with no errors. Verified proper operation."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Dallas, NC 28034
Ryan S.
Job Details: 02/01/2024
Customer complaint asking loud noise. Found bolt holding stator cover off. Found bad slider. Replaced slider which came with new stator bolt. Ran component activation and all funtions working as designed. ; used 1 W10734521 (SLIDER) from stock
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Mendon, MA 01756
Aimee Z.
Job Details: 02/01/2024
"Found the heater no continuity , replaced heater and cleaned out lint build up.Tested heating upAlso advised Cust to have vents cleaned ASAPVent wizards 1866 498 7233; used 1 WP3387747 (Heater) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Rock Hill, SC 29730
Mitch H.
Job Details: 02/01/2024
"Tested and ran diagnostics, found F3E2 NTC error and F6E2 ACU error. Will need heater and ACU. Units will have to be unstacked to perform repairs. Quoted customer for repair. Saved estimate. Customer declined repair. Collected for service call on cc."
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near York, SC 29745
Mitch H.
Job Details: 02/01/2024
"Tested and ran dryer. Dryer is heating and cycling normally. No issues found. Ran diagnostics, no stored error codes. Dryer operating as designed."
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Clover, SC 29710
Mitch H.
Job Details: 02/01/2024
Customer had dryer running on arrival. Noise is not a squeaking or squealing noise. Dryer has a rattling noise intermittently. Was not able to pinpoint source. Called tech line spoke to Travis SR#7738376941. There are no reports of this issue on this model. His suggestion was to check and possibly replace all moving parts. Most have already been inspected or replaced. Ordering drum. Advised customer that drum will ship directly to them and they will need to inspect drum and call to schedule return.; ordrng 1 W10545923 (Drum)
We serviced a
MAYTAG WASHER
Model MVW6230RHW3
Near Enfield, CT 06082
Gary V.
Job Details: 02/01/2024
Inspected and found clothes getting stuck in the agitator and will order part and return.; ordrng 1 W11550891 (Agitator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Amherst, MA 01002
Mike K.
Job Details: 02/01/2024
"Complaint of fr now being too warm. Measured 8 in fr 36 in rf, set to 0 and 33.Compressor/fans running (rf on arrival). Good airflow from rf top vent.Pulled out fr evap cover and unit switches to fr cooling, fan operating. Ice block in upper right corner and heavy frost on first couple turnings of evap. Looks to be a sealed system issue. Notes were to diagnose and contact wp techline as customer has had numerous issues with unit since purchase , looks like 8 repairs from what I can see in notes.In diagnostics rf/rf thermistors pass.Called techline and agrees could be sealed system issue, would proceed with system pressures/repair with possible weak compressor, low charge or restriction.Sr#7738382284Ordering compressor, evaps, drier,2x time for sealed system repair.; rqstng P&A on 1 W10832994 (compressor) and 1 WPW10143759 (Drier) and 1 WPW10608485 (Evaporator) and 1 WP978025 (Valve) and 1 W11492867 (Evaporator) and 1 2xtime (2x time)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB10
Near Hampden, MA 01036
Mike K.
Job Details: 02/01/2024
"Unit is under 1yr wp warranty per service bench. Freezing in rf. Just purchased and when turning down rf to stop freezing the ice cream in freezer would go soft. Some items in freezer against vents, showed cs and set freezer to max. Instructed to start at recommended return m rf again, if still getting some freezing should be fine with other adjustments to turn temp down in rf now. Doors all sealed fine and good airflow."
We serviced a
MAYTAG DRYER
Model MGD5630HW3
Near Easthampton, MA 01027
Mike K.
Job Details: 02/01/2024
"Unit is under 1yr wp warranty per service bench. Unit will not turn on, no response from u/I. Voltage good at outlet and at control steady green blink light on control. U/I display faintly lit, no response. Reseated harness at control and same. Reseated at console and unit did come up working, but went on bro lock without being pressed., came out fine but Ordering console.; ordrng 1 W11384511 (Console)"
We serviced a
MAYTAG WASHER
Model MAH5500BWW
Near Westfield, MA 01085
Mike K.
Job Details: 02/01/2024
"Replaced latch assembly and ran normal cycle fine, went through fill and into wash, locked fine. Cancelled and unlocked fine, ran spin cycle fine."
We serviced a
GENERAL ELECTRIC RESIDENTIAL REFR
Model FUF21DLRDWW
Near Southwick, MA 01077
Mike K.
Job Details: 02/01/2024
"Replaced main control, u/i and thermistor for intermittent cooling issues. Compressor running after repair, u/i responsive."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near West Hartford, CT 06117
Chuck M.
Job Details: 02/01/2024
"Installed gear case, hub, actuator, cam, wash plate and belt. Tested and washer checked ok."
We serviced a
MAYTAG M/W OTR
Model MMV4205DS1
Near Hartford, CT 06106
Chuck M.
Job Details: 02/01/2024
Customer complaint is that microwave has error code F1e4 ACU PCBA failure. Confirmed error code. Cycled power and error code remained. ACU is NLA.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Clover, SC 29710
Mitch H.
Job Details: 02/01/2024
"Tested and found noise coming from clutch. Removed and replaced clutch. Retested, operating properly and quietly. No unusual noises.; used 1 W10721967 (Cam) from stock"
We serviced a
KITCHENAID WALL OVEN
Model KOCE500EBS01
Near Coventry, CT 06238
Amanda R.
Job Details: 02/01/2024
Sr 7738383407 bottom liner of oven chipping called tech support customer needs to call customer service
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near East Hartford, CT 06118
Amanda R.
Job Details: 01/31/2024
Replaced lint screen housing
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Hartford, CT 06114
Amanda R.
Job Details: 01/31/2024
Lint screen wont go inside lint screen housing call of lint stuck in housing removed lint screen going in normally
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Manchester, CT 06040
Amanda R.
Job Details: 01/31/2024
Replaced controls motor just humming basket not spinning red wire broken going to clutch assembly customer saved old wire harness replaced tested operation normal
We serviced a
WHIRLPOOL DRYER
Model LEN2000LW0
Near Manchester, CT 06040
Amanda R.
Job Details: 01/31/2024
Unit wont start The door switch is broken replaced tested starting normally ; used 1 WPW10569603 (DOOR SWITCH) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Charlotte, NC 28214
Jeff L.
Job Details: 01/31/2024
"Unit had 60 volts coming down to heater control board needs to be replaced. Customer rescheduled for 2-08-24 amPart#W11087226; ordrng 1 W11087226 (Control board), dspstn on spec-tagged invntry: 1 W10518394 HEATER"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Charlotte, NC 28214
Jeff L.
Job Details: 01/31/2024
Found dryer block wiring burnt and terminal block burnt need to replace block and clean up wires for good repair. Scheduled for 207-24 Part#279320; ordrng 1 279320 (Dryer block kit)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Charlotte, NC 28216
Jeff L.
Job Details: 01/31/2024
"Belt was broke I replaced it already. The unit was also not heating found screws loose and stripped at terminal block unit needs a new block as well. Return 2-07-2024 amPart#279320; ordrng 1 279320 (Dryer terminal block kit), used 1 341241 (Belt) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Charlotte, NC 28269
Jeff L.
Job Details: 01/31/2024
The unit has only 30 day coverage of cosmetics I will inform the customer to contact whirlpool about getting a new knob from us they would have to pay for the knob.Part#W11159630 would be needed if they call back wanting knob
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW0
Near Marshville, NC 28103
Jonathan J.
Job Details: 01/31/2024
"Gearcase leaking water bearing locked up tub sounds like a gravel road when spun by hand I found F3e3 inlet temp fault f7e1 tachometer missing signal failure f9e9 unknown error drain f5e4 latch failure error codes on new ui in fault history upon boot up same as old ui after unplugging all wires from lower unit that have been water damaged original ui was locked up until I unplugged everything from underneath drive motor, actuator, drain pump, unit will need gear case main control drain pump drive motor actuator cam assembly wash plate will have to be broken to remove as it is seized and spanner nut to fix. I replaced ui today and left everything unplugged under ui going to lower end. Drain pump resistance is 26.8 ohms hi resistance should be around 19 ohms causing damage to main control. I found corroded harness as well due to water damage caused by Gearcase leaking. Office to call customer when parts come in.; ordrng 1 W11543996 (Control) and 1 W10752187 (Screw) and 1 W10752283 (Washplate) and 1 W11551646 (Spanner nut) and 1 W11449840 (Gearcase) and 1 W11283592 (Motor) and 1 W10721967 (Clutch) and 1 W11239857 (Belt) and 1 W10913953 (Actuator) and 1 W11396717 (Drain pump) and 1 W11394572 (Latch assembly) and 1 W11400157 (Dispenser assembly) and 1 W11130932 (Harness lower)"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Charlotte, NC 28262
Jeff L.
Job Details: 01/31/2024
Found dryer making a loud rattling noise it appears to be rollers or idler pulley the unit is stacked i advised maintenance that the unit would need to be dropped down for us to service unit. 2-9-24 amPart#4392067; ordrng 1 4392067 (Dryer kit)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Charlotte, NC 28277
Jeff L.
Job Details: 01/31/2024
Found belt tore in a couple places making noise when rolling over idler pulley replaced belt unit ran and checked okCall complete; used 1 341241 (Belt) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Charlotte, NC 28227
Jeff L.
Job Details: 01/31/2024
Found unit not level and back hoses hitting back wall adjusted hoses and level machine unit ran and checked okCall complete
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20F
Near Mint Hill, NC 28227
Jeff L.
Job Details: 01/31/2024
F6 E4 says mis alignment with UI and control board. Have ordered UI and control will return 2-26-24 amPart#W11600630Part#W112611672xframe; ordrng 1 W11600630 (UI) and 1 W11261167 (Control board) and 2 2xframe (2xframe)s
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LZ2
Near Chicopee, MA 01013
Mike K.
Job Details: 01/31/2024
"Unit is under 1yr wp warranty per service bench. Complaint is same as previous, when something is set on glass top unit squeaks, original cooktop bowed a bit no moved significantly. Top was replaced and better, but is still complaining of squeaking. Unit was pulled out on arrival. Does not squeak when adding pressure to frame in testing, just on glass.Contacted tech support.Assumes sound is from element springs, would not replace parts, it is not a functioning failure and will not cause any harm to unit.Sr#7738368334"
We serviced a
LG DRYER
Model DLEX3370V
Near West Springfield, MA 01089
Mike K.
Job Details: 01/31/2024
"Unit making scraping sound, found front support worn and cause, swapped front supports while removing damaged one so that unit should run fine until return. Quoted for supports and labor. Accepted. Collected in full via cc.; ordrng 1 AGM75510755 (Support)"