Service History 169 - Advantage Appliance Repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM00

Near Huntersville, NC 28078

Vincent O.

Job Details: 10/17/2023

Found dripping from water dispenser due to unit not being purged during installation. Replaced valve and purged system properly. No leaks. All functions check ok. Turned water back off as it was off upon arrival and home is vacant. ; dspstn on spec-tagged invntry: 1 WPW10179146 VALVE

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS00

Near Huntersville, NC 28078

Vincent O.

Job Details: 10/17/2023

No problem found with unit at this time. Instructed customer on proper use and operation of unit as well as cleanliness. All functions check ok. Customer does not have purchase documents. Says unit is under warranty and refuses to pay for service. Says he was told per whirlpool unit was covered.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Huntersville, NC 28078

Vincent O.

Job Details: 10/17/2023

"Found broken wheel on rack adjuster. Upon attending to repair found t/s kit missing both covers. Kit not complete. Ordering adjuster kit. ; rqstng P&A on 1 W10712395 (adjuster), used 1 W10712395 (ADJUSTER) from stock"

We serviced a

MAYTAG WASHER

Model MVWB835DW2

Near Lancaster, SC 29720

Jonathan J.

Job Details: 10/17/2023

Complaint unit not draining have to turn water off and unplug unit it may start warming later on in the day sometimes unit takes a few days to start working. I found error codes F0e3 overloaded error code f9e1 / drn long drain no drain error code. Also found inlet valve continues to drip will not stop. Customer declined estimate repair here today. Stated Hes going to buy a new washer Potentially

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Blacksburg, SC 29702

Mitch H.

Job Details: 10/17/2023

"Tested and ran diagnostics. Found F7E6 motor fault error. Ran manual test, motor would not start. Checked and found motor was unplugged from connector. Plugged in, ran calibration and manual tests for spin and agitate. All operating properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Lancaster, SC 29720

Jonathan J.

Job Details: 10/17/2023

"Complaint not dispensing ice or water making loud buzzing noise. I found valve defective also found filter clogged also found ice bin has a hole and auger locked up. ; rqstng P&A on 1 WPW10558424 (Bin), dspstn on spec-tagged invntry: 1 WPW10179146 VALVE"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Middletown, CT 06457

Jeremy B.

Job Details: 10/17/2023

Installed new lid and hinges. Ran self test all checks ok. ; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near East Hartford, CT 06118

Jeremy B.

Job Details: 10/17/2023

Installed. Re bail arm and icemaker. Please allow. 24 hrs for proper ice production.

We serviced a

WHIRLPOOL RANGE

Model GY399LXUS02

Near Huntersville, NC 28078

Vincent O.

Job Details: 10/17/2023

Found control board failed. When pushing buttons it just beeps but will not do anything. Customer states that she was able to reset breaker once before and it worked but then went out again and wont work. Control on national b/o. Provided estimate to customer for repair. Customer will replace.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Huntersville, NC 28078

Vincent O.

Job Details: 10/17/2023

Found drain pump shorted and shorted to control. Unit will need pump and control replaced. Provided estimate to customer. Customer will replace.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Cornelius, NC 28031

Vincent O.

Job Details: 10/17/2023

Installed new ice maker. Tested and verified proper operation. All functions check ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ0

Near Granby, CT 06035

Gary V.

Job Details: 10/17/2023

"Inspected and found wash pump getting voltage but seized, will order and call when part available.; ordrng 1 W11613479 (Wash pump)"

We serviced a

WHIRLPOOL DRYER

Model MED5630HW1

Near Enfield, CT 06082

Gary V.

Job Details: 10/17/2023

"Inspected and found idler pulley worn out, replaced and cycled, tested fine.; used 1 279640 (IDLER PULLEY) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Enfield, CT 06082

Gary V.

Job Details: 10/17/2023

Inspected and found f10e5 diverter valve leak.; ordrng 1 W11416362 (Wash pump) and 1 W11629911 (Main acu)

We serviced a

MAYTAG DRYER

Model MED5430MW0

Near Enfield, CT 06082

Gary V.

Job Details: 10/17/2023

"Inspected and found drum felt broke apart, will order new drum and customer will call us when part arrives.; ordrng 1 W10899578 (Drum)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS04

Near Mount Holly, NC 28120

Ryan S.

Job Details: 10/17/2023

Returned to install harness and Ui control per tech line suggestion. Installed parts and checked operation of oven and microwave. Verified proper operation.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS3

Near Troutman, NC 28166

Vincent O.

Job Details: 10/17/2023

Installed new drawer panel. All functions check ok.

We serviced a

ROPER DRYER

Model REX6634PQ0

Near Rock Hill, SC 29730

Jonathan J.

Job Details: 10/17/2023

"Complaint dryer is very loud whenever it is turned on. I found debris stuck against blower wheel. I remove debris, tested operations no additional issues. Found dryer is now working quietly and is heating fine."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Rock Hill, SC 29732

Jonathan J.

Job Details: 10/17/2023

"Replace timer and knob assembly, tested operations no additional issues. Found dryers, heating and operating just fine"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS00

Near Indian Land, SC 29707

Jonathan J.

Job Details: 10/17/2023

Complaint what Im vacation for 10 days came back. Freezer was completely defrosted not making ice water leaking onto the floor for fresh food door compartment. I found drain tube on fresh food section has completely collapsed in on itself causing unit to not drain. I also placed unit into test for three-way valve never would click. Had customer turn off power for one minute and when they turned back on power three-way valve started clicking just fine. Freezer is producing a full frost pattern now with no further issues Cooling wise. Unit non repairable per whirlpool due to collapsed drain. file number 7737571440

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Torrington, CT 06790

Ruben C.

Job Details: 10/17/2023

"Checked unit found no frost at all comp is operating hot and noisy ordering comp and evap sealed system parts are covered labor is not; ordrng 1 W10832994 (Comp) and 1 WPW10608485 (Evap) and 1 W11492867 (Evap ref), dspstn on spec-tagged invntry: 1 W11249952 MOTOR-EVAP"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Torrington, CT 06790

Ruben C.

Job Details: 10/17/2023

Replaced control ran diagnostics normal does not keep draining draining stops when empty ran cycle normal cust will try with a load

We serviced a

ESTATE DRYER

Model EED4300VQ1

Near Charlotte, NC 28216

Robert A.

Job Details: 10/17/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Charlotte, NC 28214

Robert A.

Job Details: 10/17/2023

Cx canceled the appt at the door. The thought it was under warranty. They want to call WP for coverage. I did not diagnose the unit.; O-emld tckt

We serviced a

WHIRLPOOL WASHER

Model WFW9250WW00

Near Charlotte, NC 28214

Robert A.

Job Details: 10/17/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Charlotte, NC 28205

Robert A.

Job Details: 10/17/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL FREEZER

Model WRS321SDHW08

Near Charlotte, NC 28269

Robert A.

Job Details: 10/17/2023

"Cx complaint that the unit is not cooling again. The compressor and control was replaced 8/04. I inspected the unit to confirm the complaint. I called techline to document the issue. They had me run multiple tests from the components and control board. All test passed, they suggested that I adjust the temp sensor position on the evap onto the insulated sleeve. The cx will call back if they have more issues.Sr7737571319"

We serviced a

KITCHENAID COOKTOP

Model KCGS950ESS02

Near Coventry, CT 06238

Jeremy B.

Job Details: 10/17/2023

Left front burner not lighting. The igniter is damaged. Needs new. ; ordrng 1 W10657995 (Electrode)

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Mansfield, CT 06268

Jeremy B.

Job Details: 10/17/2023

Tech was assigned as a helper;

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ1

Near Agawam, MA 01001

Mike K.

Job Details: 10/17/2023

"Unit is showing f3e0 error. Oven sensor open/shorted bake/broil/clean over temperature,Sensor measuring 1.088 at room temp, same reading at control.240 voltage at terminal. Cleared error by cancelling and ran bake set for 350 preheated fine. Power cycling properly to bake. Tested in broil, did cycle off after several minutes on. Turned off and put unit back together and while sliding back into position the unit gave the f3e0 error again. Everything was off at this point.Ordering control and sensor.; ordrng 1 W11528249 (Control) and 1 WPW10181986 (Sensor probe)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Matthews, NC 28105

Jeff L.

Job Details: 10/17/2023

Found soap dispenser not opening allowing soap to enter dishwasher. The factory has updated the solenoid on this housing for better operation. All other components are working as they should. No fault codes are present in unit. No leaks. Unit ran and checked okCall complete

We serviced a

KITCHENAID DISHWASHER

Model KDPE334GPS0

Near Matthews, NC 28105

Jeff L.

Job Details: 10/17/2023

"Found UI not responding to fingers and not starting unit. The unit needs a new UI control. The customer isnt happy with the office , upset we collect up front for labor not done. Customer decided to do the repair. Part are covered for 2 thru 5 yrs and customer is paying labor. Office will call customer when part comes in.Part#W11162732"

We serviced a

MAYTAG DRYER

Model MED6230HC3

Near Southington, CT 06489

Jimmy R.

Job Details: 10/17/2023

"Tested dryer and found unit would not respond to power button nothing would come on, checked drum light and light is on checked voltage to terminal block and 240v is present and 120v in each leg, removed console to check control and found green light flashing on main control and on interface, unplugged interface to reset and checked operation found unit now working. Ran machine threw a diagnostics and a factory reset ran several times dry and normal cycles unit is now operating to proper specs"

We serviced a

WHIRLPOOL WASHER

Model MVW6230HC2

Near Westfield, MA 01085

Mike K.

Job Details: 10/17/2023

"Error history F7e1 x3, F0e5,f9e1 cleared history.Ran diagnostic cycle. Filled, drained, agitated fine. Failed in spin F7e1.Replaced actuator and ran again, completed with no errors.; used 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Meriden, CT 06451

Jimmy R.

Job Details: 10/17/2023

"Ran dryer and found unit tumbling and heating normally checked venting and found vent kinked in half causing poor air flow and unit to short cycle, fixed venting to allow unit to breath better checked heating and unit is now cycling and operating to proper specs"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Meriden, CT 06450

Jimmy R.

Job Details: 10/17/2023

"Ran washer and checked for leaking found water would leak when unit would go into a drain cycle, checked drain and found drain line had been rubbing on the concrete flooring witch rub a hole thew the drain line witch started to leak, fixed drain line and cut off piece that had a hole in it secured drain line to stop from rubbing and causing another leak. Ran washer and recalibrated cntrl checked operations and unit is now working to factory specs. Advised customer drain line is a longer drain and would not be covered quoted for drain hose, they are going to go to the store it was punched and get a replacement hose to be safe"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 10/17/2023

"Checked over fridge and found freezer door and fridge door rusting on sides of unit, tried to remove rust with cleaner and the marks had made pits in the stainless leaving them a shiny color. Both doors needs to be replaced from rusting doors seem like they are missing the coating over the stainless, also siliconed around door cabinet due to a big gap letting warm air into unit. will order new doors advised customer they will be delivered to there house plz make sure they are ok advised it will take some time to get the doors once in we will set up a return visit ; ordrng 1 LW10803965 (Freezer door) and 1 LW10803941 (Fridge door) and 1 W11178521 (Nameplate), used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Waterbury, CT 06706

Jimmy R.

Job Details: 10/17/2023

"Tested unit and found when running a cycle machine would start to fill then go right to done and complete the cycle never washing, ran diagnostics and found error F7e1 tachometer missing or wrong signal Ran a self test and unit errors out F7e1. Checked actuator and found not cycling causing unit to error out and go to done. Replaced faulty actuator and recalibrated cntrl ran unit thew a wash and spin all operations now working to specs ; used 1 W10913953 (Actuator) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKV1

Near Waterbury, CT 06705

Jimmy R.

Job Details: 10/17/2023

Installed new controls and ran unit thew a calibration to reset cntrls checked over unit and machine is now washing and all functions are working to proper specs

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Springfield, MA 01103

Roger R.

Job Details: 10/17/2023

Needs main board. Defaults to drain and door remains locked. Unit will need a new main control. ; ordrng 1 W11616491 (Control)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Worcester, MA 01606

Angel R.

Job Details: 10/17/2023

"Ran diagnostics found F7E1 tachometer missing. Installed new actuator, tested ok.; used 1 W11481722 ( Actuator) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Warren, MA 01083

Chris B.

Job Details: 10/17/2023

Complaint that washer wasnt finishing the cycle. Found drain pump intermittent. Did a full continuity test on all connections. Found loose connection at the control board to the drain pump. Adjusted and cleared out the drainage too. Unit working normal.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WH31BKE

Near Worcester, MA 01610

Chris B.

Job Details: 10/17/2023

Complaint that the unit is not cooling properly. Call tech line because model # has no tech sheets documentation and tech line mentioned to have the customer call Whirlpool customer service for replacement due to unit not having technical documentation available. SR#7737576499. Unit is under warranty.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Auburn, MA 01501

Chris B.

Job Details: 10/17/2023

Found part was the wrong part. Will order correct part engineering number is 0 on this unit. ; ordrng 1 W11626077 (Control Touch UI)

We serviced a

MAYTAG DRYER

Model MED5630HW1

Near Torrington, CT 06790

Ruben C.

Job Details: 10/17/2023

Cust is cancelling fully for now Spanish speaking thought it was only 129.00 for entire service if she calls back would like Spanish speaking tech gave her my name Ruben

We serviced a

WHIRLPOOL REFRIGERATOR

Model FRT18B5AW5

Near Chicopee, MA 01013

Mike K.

Job Details: 10/17/2023

Replaced defrost thermostat and verified defrost working. Steamed clear evap.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Southbridge, MA 01550

Chris B.

Job Details: 10/17/2023

Replaced all parts and ran a dry diagnostic cycle. Unit didnt have access to the water a drain lines. Mentioned to the customer to connect the unit and give it a quick cycle test to verify if all run through properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Watertown, CT 06795

Jimmy R.

Job Details: 10/17/2023

Installed New gaskets and filter housing heated door gaskets so they would seal against cabinet checked over all operations and unit is now sealing and operating to specs ; dspstn on spec-tagged invntry: 2 W10830162 DOOR GASKET GRY

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW0

Near Easthampton, MA 01027

Mike K.

Job Details: 10/17/2023

"Taking a long time to dry. Tested and unit is working gniting, but no air flow. Clogged vent at outside fitting. Cleared the clog and what build up inside vent I could reach. decent flow verified.Recommended replacing my vent (flexible) to have a clean start. Ran drier for 20+ minutes with no issues.; dspstn on spec-tagged invntry: 1 WPW10328463 COIL-VALVE"

We serviced a

SAMSUNG RANGE

Model NX60A6311SS

Near Northampton, MA 01062

Mike K.

Job Details: 10/17/2023

"Could not replicate issues, intermittent beeping, sometimes oven turning off prematurely.Replaced touch panel. Preheated to 350 fine.For intermittent oven issues also ordering control. Office to contact cs when part comes in with authorization to schedule return.; rqstng P&A on 1 DG94-04041C (Control)"

We serviced a

WHIRLPOOL OVEN

Model KODE500ESS01

Near New Britain, CT 06053

Chuck M.

Job Details: 10/17/2023

Customer complaint is that oven has error code F8e0 cooling fan speed low. Confirmed error and ordered upper and lower blower. ; ordrng 2 W11245567 (blower)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSSS48QDW00

Near Longmeadow, MA 01106

Gary V.

Job Details: 10/16/2023

"Inspected and found evap fan seized, will order and return.; ordrng 1 WP4389155 (Evap motor)"

We serviced a

MAYTAG DISHWASHER

Model WDT740SALZ0

Near Gastonia, NC 28054

Ryan S.

Job Details: 10/16/2023

Retuned to install new panel. Installed panel. Checked ok. Took pictures. Verified proper operation.

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 10/16/2023

Complaint washing machines be leaking I found error codeF0e2 in history only code I found water suds still in vent tube and lint all around vent tube and on steel frame back wall. I found no cracks or splits in valves or holes in gasket no tub or drain tube hose leaks no water in the front of the unit only place still wet is right rear corner and tub below vent tube.Whirlpool file number 7737569674 whirlpool file number

We serviced a

KITCHENAID RANGE

Model KSDB900ESS5

Near Cramerton, NC 28032

Ryan S.

Job Details: 10/16/2023

"Customer complained of noise during preheat. Ran preheat and convect fan making noise. Ordering convect assembly, scheduled return call for 10-20-23 am. ; ordrng 1 W11414552 (Convect assembly.)"

We serviced a

AMANA COOKTOP

Model AKS3040SS

Near Charlotte, NC 28205

Jeff L.

Job Details: 10/16/2023

Found ignitors not popping need to be replaced.. (2) ignitors Part#WPY0316773; ordrng 2 WPY0316773 (Ignitors)s

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Sharon, MA 02067

Aimee Z.

Job Details: 10/16/2023

"Cust had dryer off wash and could get at back of washerfound the shipping bolts still in washer, I removed themAlso there running through extension cord with plug to by pass ground Advised to run in plug its a old house . Hes having outlet replaced Installed new bellows and Cntrl and ran diagnostics Complete"

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Middletown, CT 06457

Jeremy B.

Job Details: 10/16/2023

Found filter housing pulling apart and cloths Gerri g stuck. Replaced and secured all checks ok.

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW3

Near West Hartford, CT 06117

Ruben C.

Job Details: 10/16/2023

Checked unit ran diagnostics no error codes in memory ran component test normal all function working normally

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Clover, SC 29710

Mitch H.

Job Details: 10/16/2023

Customer had dishwasher out and said she would have it put back in place. Removed and replaced pump/motor assembly. Tested dishwasher and checked for leaks. Operating properly and no leaks.

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS04

Near York, SC 29745

Mitch H.

Job Details: 10/16/2023

"Found refrigerator operating on arrival. Customer says that the refrigerator keeps losing power and nothing works at times, says this has happened multiple times and then unit starts back up. Ordering control and pantry board and harness. Checked part availability and scheduled return visit for 10/19 12-5; ordrng 1 WPW10624574 (Control board) and 1 WPW10675033 (Board) and 1 WPW10769076 (Pantry control) and 1 W11170612 (Harness)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Rock Hill, SC 29732

Mitch H.

Job Details: 10/16/2023

Replaced control along with parts on ticket 398740. Washer operating properly.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Stanley, NC 28164

Ryan S.

Job Details: 10/16/2023

Customer complained unit still takes too long to dry clothes. Upon arrival put dryer test kit in dryer. Ran unit and found vent test kit card never fell when unit was hooked up to houses exhaust system. Unhooked unit from houses exhaust system/vent hose and card fell down 3 of 3 times. Checked to make sure unit thermostat was turning heater on and off at proper temps. And made sure unit didnt have any obstructions in blower housing. Verified proper operation. ; used 1 W11224254 (Vent test kit) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Charlotte, NC 28216

Robert A.

Job Details: 10/16/2023

The cx canceled the appt at the door. I did not diagnose the unit.

We serviced a

WHIRLPOOL WASHER

Model WTW4900BW0

Near Charlotte, NC 28216

Robert A.

Job Details: 10/16/2023

"I installed the ordered parts and tested the unit for the cx. The unit is still not spinning or agitating. I checked the lower harness to the motor and the red wire is broken. Im ordering the lower harness to resolve the issue.; ordrng 1 W10692115 (Lower harness), dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11395618 CAPACITOR/INTER COIL"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Charlotte, NC 28269

Robert A.

Job Details: 10/16/2023

"Cx complaint that the unit does not run, it just shows an error code. I inspected the unit to confirm the complaint. I found an error code flash when I start a cycle (f1e4). I replaced the control board and tested the unit, it still did not work. I ran multiple tests in diagnostic mode, all worked except #1 (turntable and cavity light). It would chime when I pressed the button then stop. I replaced the turntable motor and the same thing happened. The unit needs new door switches. Im ordering the part for the return visit.; ordrng 1 W11244494 (Switches) and 1 W11552018 (Control board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Charlotte, NC 28269

Robert A.

Job Details: 10/16/2023

"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. The unit is cooling fine, I ran multiple tests related to the IM. 57 (passed), 56 (e5), 45 (Filled with water), 36 (fan runs), 15 (sensor worked). The unit needs a new IM assembly to resolve the issue. I left the part with the cx. Im ordering the part for the return visit.; ordrng 1 W11658802 (IM assembly)"

We serviced a

WHIRLPOOL WALL OVEN

Model WOC54EC0HS20

Near Charlotte, NC 28262

Robert A.

Job Details: 10/16/2023

"Cx complaint that the unit is turning off by itself. I inspected the unit to confirm the complaint. I found an error code: f9e0. I started a bake cycle to test the function, it heated to 350 degrees and the MW worked fine. The cx said the unit randomly losses power by itself. The unit needs a new UI console and control board to resolve the issue. I gave the cx a quote and collected the service call by CC."

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Charlotte, NC 28216

Robert A.

Job Details: 10/16/2023

Cx said she did not schedule a service appt and does need service at the moment. I did not diagnose the unit.

We serviced a

FRIGIDAIRE RANGE

Model LFGH3054UFE

Near Foxborough, MA 02035

Aimee Z.

Job Details: 10/16/2023

Installed new igniter and pre heated

We serviced a

MAYTAG WASHER

Model MVWC200BW0

Near Bellingham, MA 02019

Aimee Z.

Job Details: 10/16/2023

F9e1. Long drainF0e5. Out balance

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Stanley, NC 28164

Ryan S.

Job Details: 10/16/2023

Customer complained unit lid lock not working. Found strike broken. Replaced strike from ts. Ran service mode and all functions working properly verified proper operation. ; used 1 W11457841 (STRIKE) from stock

We serviced a

WHIRLPOOL DRYER

Model WED8127LW2

Near Denver, NC 28037

Ryan S.

Job Details: 10/16/2023

Retuned to install parts ordered. Installed new control and valve assembly. Customer said clothes were not wet now( because water was turned off) but still not drying fully. Replaced thermistor while inside unit. Ran service test to test sensors and valve. Valve working and dryer light turns off when touching moisture strips (per service test as passing )with damp towel. Unit is heating properly and turning heater on and off at proper temps. Verified air flow through unit. Informed customer unit so working as designed. ; used 1 WP8577274 (THERMISTOR) from stock

We serviced a

JENN-AIR COOKTOP

Model JED4430WB01

Near Enfield, CT 06082

Gary V.

Job Details: 10/16/2023

"Installed parts listed and cycled, tested fine."

We serviced a

BOSCH DISHWASHER

Model SHX45M05UC

Near West Hartford, CT 06117

Ruben C.

Job Details: 10/16/2023

Checked unit did not find any issues with unit at this

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Charlotte, NC 28205

Jeff L.

Job Details: 10/16/2023

Found rollers bad and belt bad replaced parts unit ran and checked okCall complete ; used 1 4392067 (Dryer repair kit) from stock

We serviced a

WHIRLPOOL RESIDENTIAL REFR

Model WRB322DMBM

Near Webster, MA 01570

Chris B.

Job Details: 10/16/2023

Complaint that the unit is making a noise every 20 minutes. Found that the noise is from the water valve. Adjusted ice maker and noise is gone. Found no further issues found with the refrigerator.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Granby, MA 01033

Roger R.

Job Details: 10/16/2023

Unit showing signs of damper door assy sticking open and causing food to freeze in the refrigerator. Replaced and checked all okay. ; used 1 W11645127 (DAMPER CNTRL) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSF705HBS05

Near Belchertown, MA 01007

Roger R.

Job Details: 10/16/2023

Found unit had a frozen water tank in the refrigerator. Thawed and raised temp by two degrees. ; dspstn on spec-tagged invntry: 1 WPW10341320 VALVE

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near Enfield, CT 06082

Gary V.

Job Details: 10/16/2023

"Call mark 1/2 hour ahead at 413-478-4692. Inspected and found water flooding out of water inlet assy when filling, will order new injection assy and return next Monday am slot.; ordrng 1 W11535094 (Water inlet assy)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Milford, MA 01757

Aimee Z.

Job Details: 10/16/2023

"Cust has house filter on cold water because of sediment explained cant use 2 filters.She says not in owner manual saying cant use both filterReplaced filter head Cust says flow isnt Called tech line spoke to BruceCheck in coming Water Supply Water Pressure Water Temperature Service Flow RateCity or Well40 -60 psiNo parts until water is tested Use with out filter in fridge 6 month or sooner if slow ice maker pg13 To purchase a replacement water filter, see Accessories in the User Guide, Use and Care Guide or User Instructions.Replace the disposable water filter when indicated on the water filter status display or at least every 6 months. If water flow to your dispenser or ice maker decreases noticeably, change the water filter sooner.Sr 7737560574"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Franklin, MA 02038

Aimee Z.

Job Details: 10/16/2023

Found the holder to draw broken glidesCust stated that filling cup with water and didnt stop over filled and the pad got stuck and water wouldnt shut offLeaks out of freezer drain frozen Tested the water valve disp and ice no leaksLeft ice maker and water off to disp until repair is complete; ordrng 1 WPW10194031 (Glide right) and 1 WPW10194032 (Glide left) and 1 W10353846 (Pad) and 1 WPW10521642 (Ui) and 1 W10882923 (Im)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM08

Near Charlotte, NC 28205

Jeff L.

Job Details: 10/16/2023

"Found ice maker hun in cycle try to jump it but motor is locked up needs to be replaced. I left ice maker unplugged did not want it to try and cycle and get hung up calling for water. Gonna replace for complaint of taste.Part#WPW10300022Part#EDR1RXD1; ordrng 1 WPW10300022 (Ice maker) and 1 EDR1RXD1 (Filter), dspstn on spec-tagged invntry: 1 WPW10179146 VALVE"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Webster, MA 01570

Chris B.

Job Details: 10/16/2023

Complaint that the unit will start a cycle. Found new knob cracked and timer stripped out. Will order parts for a return visit.; ordrng 1 W11625516 (Switch Timer) and 1 W11675852 (Knob)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Millbury, MA 01527

Angel R.

Job Details: 10/16/2023

"Installed harness and UI, tested ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHB00

Near Worcester, MA 01603

Angel R.

Job Details: 10/16/2023

"Bottom of RH door bezel cracked by the hinge and bracket also bulging at the gasket, will need to order new door. Will also order badge.; rqstng P&A on 1 LW10721541 (Door RH) and 1 W11178521 (Badge)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB533CZJB00

Near Middletown, CT 06457

Jeremy B.

Job Details: 10/16/2023

Installed new parts please allow 24hrs for temps to stabilize.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 10/16/2023

Water dripping from dispenser. Checked all connections and they are tight. Replaced valve and tested all checks ok.

We serviced a

WHIRLPOOL DRYER

Model WED92HEFC0

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 10/16/2023

Cus 74.98 per Jeff back to customer. All unit needed was a gasket. Blower wheel was making loud noise cleaned vent out with customers dryer vent. Brush if noise comes back. Quoted customer for dryer component kit belt kit. Dryer is working as of right now quietly. Customer paid in full. Collected along with ticket 37690. INNER DOOR PART IS NLA

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JW0

Near Wingate, NC 28174

Jonathan J.

Job Details: 10/16/2023

"I replaced all elements I replaced all infinite switches. All elements are glowing red hot rear, right element is still slow to get extremely hot may be just the way it is has proper voltage getting to it glows, red hot, but takes way longer than all the rest. ; dspstn on spec-tagged invntry: 2 WP3149400 INFINITE SWITCH"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Wingate, NC 28174

Jonathan J.

Job Details: 10/16/2023

"Complaint dryer gets hot, but drum will not spin. I found drive belt has broken due to a locked up idler pulley replaced component kit complete new idlers new rollers new drive belt no additional issues found with Dryer today.; used 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Douglas, MA 01516

Chris B.

Job Details: 10/16/2023

Complaint that the unit is making noises while spinning. Found heavy oil leaking from the bottom. Bad gear case and belt. Replaced all parts and washer running normal. No leaks detected.

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Shrewsbury, MA 01545

Chris B.

Job Details: 10/16/2023

Complaint that the unit is making loud noises while washing. Found belt shield uninstalled. Found oil on the belt and Splutch. Theres evidence of an oil leak. Verified is cap is ok and measured out fine. Customer asked for Chris to return he knows where the unit is located. Washer will need to be raise more from the floor and leveled. Will order all parts for a return visit. All part will be shipped to customer. ; ordrng 1 W11449840 (Gear Case) and 1 WPW10006384 (Belt) and 1 W10721967 (Splutch) and 1 2xFrameJob (2x Frame Job)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Huntersville, NC 28078

Vincent O.

Job Details: 10/16/2023

Found torsion bar broken off and hanging from right side hinge. Unit will need torsion bar and hinges. ; ordrng 1 W11377160 (Torsion bar)

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Huntersville, NC 28078

Vincent O.

Job Details: 10/16/2023

Installed new convection element support. All functions check ok.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Huntersville, NC 28078

Vincent O.

Job Details: 10/16/2023

Sr.7737359046. No problem found with unit. Machine appears to be well taken care of and is working as designed. Found small ball of lint/hair and clothing tag under washplate. Removed. Ran normal cycle and verified proper operation. Customer showing tech wrinkled t shirt that was hung dry. This is normal if item is hung to dry. No clothing available to see lint. Spoke with tech line. Unit is operating as designed. Customer is not satisfied with performance. Customer will need to contact whirlpool for further resolution.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSO48QTX03

Near Huntersville, NC 28078

Vincent O.

Job Details: 10/16/2023

Found unit turned off upon arrival. Started up unit. Found no compressor operation. 3 flashes on inverter indicating failed inverter per svc bulletin W10643766. Customer had other company diagnose and was sent a control board kit from whirlpool. Control board kit will not fix issue. Order and replace inverter. Informed customer that possible compressor issue could be found after replacing inverter. Quoted for both. Customer says that he will not pay for additional service as other company had diagnosed and he paid for their diagnostics. Customer will call whirlpool for further resolution.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Manchester, CT 06042

Amanda R.

Job Details: 10/16/2023

Complaint that in freezer there is frost on packages and inside frozen packages lowered temp to -2 and went over making sure door is closed

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HMEDBSG/AA

Near Meriden, CT 06451

Jimmy R.

Job Details: 10/16/2023

"Checked over ice maker and found unit would not cycle any ice and some frost on ice maker, melted frost and removed ice maker cleared all ice and ran it found ice maker motor would not turn fingers, freed up motor and unit started to operate but ice maker needs to be replaced, looked hot parts and found out of stock and no sign of coming back in stock advised customer we would let her know If it is still available and we can order it if not she will just leave ethics instead alone and shut it down"

We serviced a

WHIRLPOOL RANGE

Model JGS9900CDS02

Near Windsor, CT 06095

Chuck M.

Job Details: 10/16/2023

Installed burner assembly and igniter. Tested and showed customer it works.

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