We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Cornelius, NC 28031
Vincent O.
Job Details: 08/16/2023
Found stem on timer knob broken. Used other knob to verify timer working properly. Provided part number for knob. Customer will have whirlpool send and install themselves.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Huntersville, NC 28078
Vincent O.
Job Details: 08/16/2023
Installed new control and returned power to compressor. Compressor running but sounds horrible. Replaced compressor. Pulled vacuum and checked for leaks. Recharged 4.5oz r134. Tested and verified proper operation. Unit is cooling properly. All functions check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT118FFFH08
Near Worcester, MA 01602
Chris B.
Job Details: 08/16/2023
Complaint that the gasket on the fresh food section is off. Found gasket on the top side of the fresh food section uninstalled. Heated up the gasket to get it to hold back its place on the door. No broken parts and further issues found. Good seal on both doors.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Douglas, MA 01516
Chris B.
Job Details: 08/16/2023
Installed the sleeves and noise level dropped significantly. Ordered more parts found gasket and bin broken. ; ordrng 1 W10846057 (Gasket) and 1 W11387053 (Freezer Bin)
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near Southbridge, MA 01550
Chris B.
Job Details: 08/16/2023
Tech was assigned as a helper;
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRW07
Near Mansfield, CT 06268
Jeremy B.
Job Details: 08/16/2023
"Water not flowing through dispenser. Removed supply hose found 40psi. Found faulty fitting where supply hooks up to. Replaced fitting and tested all checks ok. ; dspstn on spec-tagged invntry: 1 EDR1RXD1 WATER FILTER , used 1 WP4373559 (FITTING 5/16-1/4) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Stanley, NC 28164
Mark C.
Job Details: 08/16/2023
"Installed new tub ring unit is fully operational, with no leaks."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Putnam, CT 06260
Amanda R.
Job Details: 08/16/2023
Evaporator not going into defrost heavy frost on evaporator set temps at recommenced customer will have unit defrosted for repair ; ordrng 1 W11548534 (Control) and 1 W11547652 (Heater) and 1 W11548536 (Thermostat)
Near Bristol, CT 06010
Ruben C.
Job Details: 08/15/2023
Drug screening complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near West Hartford, CT 06107
Chuck M.
Job Details: 08/15/2023
"Customer complaint is that refrigerator LEDs were out. Found freezer module out. Replaced from T/S and lights are all working. Customer complaint is that ice maker was dripping water. Found condensation in Fresh Food section and condenser fan motor noisy. Ordered condenser fan motor. Inlet water valve to dispenser and ice maker is also noisy. Ordered valve. ; rqstng P&A on 1 W11127829 (motor-cond) and 2 W10846057 (gasket-fip)s and 1 WPW10341329 (water valve assy), used 1 W10695459 (LED MODULE) from stock"
We serviced a
AMANA RANGE
Model AGR4230BAW5
Near Bloomfield, CT 06002
Chuck M.
Job Details: 08/15/2023
Customer complaint is that oven does not work. Inspected and found red wire to regulator is crushed. Ordered main harness. ; ordrng 1 W10914402 (harns-wire)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HWH1
Near Enfield, CT 06082
Roger R.
Job Details: 08/15/2023
Found unit not pumping but getting power to motor. Will need new sump assembly. Will submit for approval and return to install. I did not have assembly on truck. ; ordrng 1 W11665769 (MOTOR/SUMP)
We serviced a
LG REFRIGERATOR
Model LSXS26366S/09
Near Somers, CT 06071
Roger R.
Job Details: 08/15/2023
Found unit has a bad sealed system with a low refrigerant charge and bad compressor. Customer chooses to replace unit.
We serviced a
KENMORE DISHWASHER
Model 665.12783K311
Near Stafford, CT 06076
Roger R.
Job Details: 08/15/2023
Found unit not draining due to a blockage in the drain pump. Removed blockage (glass) and tested. Unit working properly and draining well.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Shrewsbury, MA 01545
Angel R.
Job Details: 08/15/2023
"Ran diagnostics found F4E3 motor fault, F7E1 no heat. Have to reschedule as I had van issues and had to switch vehicles this morning. Rescheduled for tomorrow by office.; rqstng P&A on 1 W11025157 (pump&motor)"
We serviced a
AMANA WASHER
Model NFW5800HW3
Near Milford, MA 01757
Aimee Z.
Job Details: 08/15/2023
"Cust stated in the wash cycle gets stuck is draining Very erratic Found that light Cntrl not blinking service pointer W11375982. Replace acuIs drain test the wash cycle with the circulating pump.; ordrng 1 W11550652 (Acu), dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP , states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Vernon, CT 06066
Jeremy B.
Job Details: 08/15/2023
Both sections not cooling. Compressor and all fans running. Found half a frost pattern. Needs new compressor and system leak checked. Defrost heater harness damaged needs new. ; ordrng 1 W11580057 (Compressor) and 1 W11650660 (Harness)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Columbia, CT 06237
Jeremy B.
Job Details: 08/15/2023
Washer giving F8E1(long/no fill) removed hoses and found good flow. Found cold screen clogged. Cleaned and instructed customer. Ran self test then calibration all checks ok.
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Hebron, CT 06248
Jeremy B.
Job Details: 08/15/2023
Found lint housing missing screw causing a gap. Installed screw and its now tight. All checks ok.
We serviced a
WHIRLPOOL WASHER
Model MVWB755DW0
Near Southwick, MA 01077
Mike K.
Job Details: 08/15/2023
"Cs describes lid lock as being temperamental. Intermittently works.Error history:F5e2, lid lock will not lock or lid lock failure, only error in history, cleared history.Replaced lid lock, recalibrated unit and all steps passed. Ran service test and all steps passed; used 1 W10810403 (DOOR LOCK) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Cherryville, NC 28021
Ryan S.
Job Details: 08/15/2023
Customer complained unit wont start just hears clicking. Ran service mode and found lid lock errors. Ran service mode and found lid lock not responding. Found lid lock physically broken upon visual inspection. Ordering lid lock. Scheduled return call for 8-17-23 am. ; used 1 W11513248 (DOOR LOCK) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Walpole, MA 02081
Aimee Z.
Job Details: 08/15/2023
Installed ew fan and zip tied stat. Fans running freezer and fridgeStRted making frost pattern on evap 24 hours before load up; dspstn on spec-tagged invntry: 1 W11087438 EVAP MOTOR
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near York, SC 29745
Mitch H.
Job Details: 08/15/2023
"Checked and found that water was turned off to dishwasher. Turned water on, tested, dishwasher now operating properly."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LV2
Near Dallas, NC 28034
Ryan S.
Job Details: 08/15/2023
"Customer heard popping noise when cooking , head glass on stove popping. Found minor bubbles in glass and small crack. Hard to take pictures of issue but can feel crack and see bubbles. Putting info top in P&a authorization. Informed customer office will call when job is authorized. ; rqstng P&A on 1 WPW10225448 (Cooktop)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Lexington, NC 27295
Vincent O.
Job Details: 08/15/2023
Installed new heater and control. Tested and verified proper operation. Heater is now heating. All functions check ok. ; dspstn on spec-tagged invntry: 1 W10518394 HEATER
We serviced a
MAYTAG WASHER
Model MVW4505MW
Near Lexington, NC 27292
Vincent O.
Job Details: 08/15/2023
Found leak happening at stand pipe. Stand pipe overflowing. Informed customer they will need to have plumbing issue resolved. Unit is ok.
We serviced a
MAYTAG DISHWASHER
Model MDB8969SDE0
Near Sturbridge, MA 01566
Gary V.
Job Details: 08/15/2023
"Inspected and found upper glides and manifold broken, quoted and they will call."
We serviced a
N/A N/A
Model KDFE304DBL0
Near Huntersville, NC 28078
Mark C.
Job Details: 08/15/2023
Unit will not start a cycle due to a break in the harness. Repaired harness unit is fully operational.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Spencer, MA 01562
Gary V.
Job Details: 08/15/2023
"Inspected and found drive pulley loose and tightened, ran calibration and auto test, tested fine now."
We serviced a
MAYTAG WASHER
Model MVW7230HW1..
Near Rock Hill, SC 29732
Mitch H.
Job Details: 08/15/2023
"Customer states no water coming in from valve. Tested and ran diagnostics. Found F8E1 long fill error. Ran component tests and found inlet valve not opening correctly. Replaced valve, tested, water now flowing correctly.; used 1 W11165546 (Valve) from stock"
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Charlotte, NC 28277
Jeff L.
Job Details: 08/15/2023
Replaced part unit ran and checked ok job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model ksss36fkx01
Near Auburn, MA 01501
Gary V.
Job Details: 08/15/2023
"Installed new compressor and checked for leaks, and found none. Recharged system and cycled back on, frost pattern and started cooling. Please allow 24-48 hours for temps to regulate.; dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Putnam, CT 06260
Amanda R.
Job Details: 08/15/2023
"Lid lock solenoid bad and capacitor leaking oil replaced both parts tested operation normal ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP , used 1 W11307244 (DOOR LOCK), and 1 W11395618 (CAPACITOR/INTER COIL) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near South Hadley, MA 01075
Mike K.
Job Details: 08/15/2023
"Office needed break down of payment. $122.03 for icemaker, $60 addition labor for payment of $189.67 that was received on prior visit."
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Worcester, MA 01605
Gary V.
Job Details: 08/15/2023
Installed clamp and tested fine.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Worcester, MA 01602
Gary V.
Job Details: 08/15/2023
"Installed new drain pump, cycled and tested fine.; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Worcester, MA 01606
Gary V.
Job Details: 08/15/2023
"Inspected and found ff evaporator and fan motor packed in ice, ff evap no longer defrosting, needs ff fan w/thermistor and main acu replaced, will order parts and return. Unit will be thawed out for return trip.; ordrng 1 WPW10675033 (Main acu) and 1 W11087438 (Ff evap fan w/thermistor)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Holden, MA 01520
Gary V.
Job Details: 08/15/2023
"Inspected and found controls not responding properly, and unit stuck in delayed wash cycled, reset controls and cycled thru test mode and tested fine now."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near West Springfield, MA 01089
Roger R.
Job Details: 08/15/2023
"Found unit has a fountain door that is not closing all the way. This is causing frost and ice at top of ice chute and on ice bin. Recommend replacing fountain assembly Will order and return to install; ordrng 1 W11423781 (Assy, fountian)"
We serviced a
MAYTAG WASHER
Model MHW5500FW0
Near Agawam, MA 01001
Roger R.
Job Details: 08/15/2023
"Found unit with error code for communication error for ui to main control. Checked control seems okay and all function of self test working. Recommend replacing UI panel again. Less than 1 year under P&L warranty ; ordrng 1 W10911042 (Panel, UI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Agawam, MA 01001
Roger R.
Job Details: 08/15/2023
Installed new evaporator fan motor and condenser fan blade. Both checks okay.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2622MQJ
Near East Windsor, CT 06088
Roger R.
Job Details: 08/15/2023
Found unit not defrosting due to a failed control. Heater and limiter both goods found control is NLA from MFG. charged trip charge plus tax
We serviced a
MAYTAG DRYER
Model MGDC555DW1
Near East Windsor, CT 06088
Roger R.
Job Details: 08/15/2023
"Found unit noisy during tumble. Also complaint of no heat. Found vent restricted causing short cycling of heat. Recommend having vent addressed and quoted 89.99 for kit and $199 labor charge. ; dspstn on spec-tagged invntry: 1 279311 IGNITOR FLAT , used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Charlotte, NC 28269
Robert A.
Job Details: 08/15/2023
Cx complaint that the units FC is building heavy ice. I inspected the unit to confirm the complaint. I found the right side has the heavy ice. The door is not closing fully. The tracks needs to be replaced to resolve the issue. Im ordering the parts for the return visit.; ordrng 2 W11265130 (Rail slides)s and 1 WPW10284682 (Left side adapter) and 1 WPW10284683 (Right side adapter)
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS1
Near Huntersville, NC 28078
Mark C.
Job Details: 08/15/2023
"Unit is leaking from the vent duct due to the mechanism opening prematurely. ; ordrng 1 W11545539 (Seal) and 1 W11414073 (Vent), dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Berlin, CT 06037
Jimmy R.
Job Details: 08/15/2023
"Checked over unit and found fridge leaking water and building ice on bottom of cabinet, checked for leaking water and found fridge evap drain clogged up over flowing with water and freezing. Removed ice and drain found drain line clogged solid causing water issue, removed clog and ran water threw drain. Unit is now draining and all operations now working to specs"
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW4
Near Meriden, CT 06450
Jimmy R.
Job Details: 08/15/2023
"Ran washer and found when filling unit would leak water from under cntrl panel on dispenser side when unit is filling, removed top and checked for leaking wile unit filled and found water over flowing and getting into panel, found dispenser not installed into housing correctly and when filling water would over flow and leak, removed dispenser assembly and reinstalled correctly ran wash cycle several times ran extra rinse several times and unit is now dry and no more leaking. Checked all other operations and unit is now working to factory specs"
We serviced a
KITCHENAID RANGE
Model KSEG950ESS5
Near Ware, MA 01082
Chris B.
Job Details: 08/15/2023
Complaint that the unit is not working properly. Found bad control panel. Voltage to the terminal is installed properly. Good 244v touch panel not turning on. Replaced part and unit running normal. Tested all the cycles and all good. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Windham, CT 06280
Amanda R.
Job Details: 08/15/2023
Run capacitor leaking oil needs to be replaced ; ordrng 1 W11395618 (Capacitor)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Huntersville, NC 28078
Robert A.
Job Details: 08/15/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Charlotte, NC 28216
Robert A.
Job Details: 08/15/2023
"Cx complaint that the unit randomly loses power and builds ice in the FC. I inspected the unit to confirm the complaint. The unit has decent temps in each area. I checked the door seal to make sure no warm air is entering the unit. I noticed the evap fan is not running. The fan is getting 29v at the red fan wire to ground but 0v across Th red and white ran wires. I checked the fan voltage from the control (p8 5&6), I got 0v. The control is getting 121v. The FC door switch works fine. Im ordering a new control and harness just in case.; ordrng 1 W11661931 (Evap fan motor & harness) and 1 W11556912 (Control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Charlotte, NC 28216
Robert A.
Job Details: 08/15/2023
"Cx complaint that the unit was not cooling. I inspected the unit to confirm the complaint. I found the unit is somewhat cooling, but the evap fan is not running. I removed the evap cover to make sure everything looks good. I adjusted the evap thermistor position to rest on the black insulate sleeve to prevent the thermistor from shorting causing defrost issues. I plugged in the unit and noticed the compressor was not running, I replaced the start device and the compressor began to run. The evap fan is receiving 121v but its not running. The unit needs a new control board and evap fan motor to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11546690 (Control board), used 1 W11547180 (Start relay), and 1 WP2315549 (EVAP MOTOR) from stock"
We serviced a
JENN-AIR MICROWAVE
Model JMW2430LL02
Near Charlotte, NC 28277
Jeff L.
Job Details: 08/15/2023
Found clip that holds burner up to top of microwave broke and needs to be replaced.Part#W10909479Customer will be home after 9; ordrng 2 W10909479 (Clip) and 2 2xframe (2xframe)s
We serviced a
WHIRLPOOL DISHWASHER
Model KdFM404KPS0
Near Prospect, CT 06712
Jimmy R.
Job Details: 08/15/2023
"Tested unit and found machine full of water and shutting down with error F9e1 long drain, canceled out unit and found no water draining out. Checked drain pump and found just humming not pumping, removed drain and found plastic piece caught in drain impeller blocking it from moving, removed plastic piece and unit started to drain and operate normally. Ran wash cycle and all operations now working to proper specs"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Ware, MA 01082
Chris B.
Job Details: 08/15/2023
"Complaint that the unit will not start a wash cycle. Found error codes F7E1 F9E1 F10E2 found proper ohm on vent bad wash pump and special replacement of heating element, will order parts for a return visit.; rqstng P&A on 1 W11416362 (Wash Pump) and 1 W11545764 (Float Switch) and 1 KDTM404KPS (Control Board) and 1 W11537778 (Heating Element)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Huntersville, NC 28078
Mark C.
Job Details: 08/15/2023
Unit has a torn refrigerator gasket allowing air intrusion into the fresh food.; ordrng 2 W10830046 (Gasket)s
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Newington, CT 06111
Jeremy B.
Job Details: 08/15/2023
Washer shook hard during high speed spin. The suspension rods are damaged and tub ring damaged. Found drain hose kinked. Needs new basket and gearcase. ; ordrng 1 W11454372 (Gearcase) and 1 W11550886 (Tub ring) and 1 W11172199 (Basket) and 1 W11217817 (Suspension) and 1 W11244231 (Drain hose) and 1 Xtratime (Xtra time) and 1 W11397111 (Wash plate)
We serviced a
SAMSUNG RANGE
Model NX58H5600SS/AA
Near Westhampton, MA 01027
Mike K.
Job Details: 08/15/2023
"Weak igniter. Cs says we replaced last year, but nothing in notes. Quoted for igniter/labor. Explained our new 1yr part/labor warranty.Accepted. Replaced igniter and tested on bake set for 350, preheated fine.; used 1 12400035 (IGNITOR FLAT) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS5
Near Easthampton, MA 01027
Mike K.
Job Details: 08/15/2023
Replaced wave guide and painted over scratch in liner. Cs to monitor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Ellington, CT 06029
Roger R.
Job Details: 08/15/2023
Installed new UI board and main board. Reset unit to recommended setting ALLOW 24 hours for temperature to return to normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI0FSAXVY011
Near Charlotte, NC 28216
Robert A.
Job Details: 08/15/2023
"Cx complaint that the unit is not cooling. I inspected the unit to confirm the complaint. I found the evap fan making ice from scraping ice. I removed the evap cover and found the evap covered in ice. I removed the ice and tested the defrost heater. I ran test 101, the heater activated with no problem. The unit needs a new evap fan harness and dispenser control to resolve the defrost issue. The cx will decide if they want to go through with the repair. I collected the service call fee by CC.; ordrng 1 W10850438 (Evap harness) and 1 W10740218 (Dispenser control)"
We serviced a
KENMORE DRYER
Model 110.70022011
Near Northampton, MA 01062
Mike K.
Job Details: 08/15/2023
Cleared obstruction from blower wheel and running smoothly. Heating cycling properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWS07
Near South Hadley, MA 01075
Mike K.
Job Details: 08/15/2023
"Unit had build up of ice in n freezer from clogged drain. Quoted for steaming clear obstruction and removing ice build up. Approved.Repair warrantied for 12 months, no parts needed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ksss36fkx01
Near Auburn, MA 01501
Angel R.
Job Details: 08/15/2023
Installed new compressor and filled up sealed system. Checked and unit is cooling down.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Worcester, MA 01604
Angel R.
Job Details: 08/15/2023
"Found open ground on outlet for washer, control panel acting erratic shutting off at times. Advised customer to use another outlet. Will order control board. 508-450-5926 Aggy.; rqstng P&A on 1 W11170317 (cntrl-elec)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Mooresville, NC 28115
Mark C.
Job Details: 08/15/2023
"Upon arrival customer has not redirected vent as stated on the previous visit. Unit is heat cycling properly. Contacted tech line, Tech line states problem exists due to poor exhaust sr#7737099393"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Mooresville, NC 28115
Mark C.
Job Details: 08/15/2023
Installed new temperature sensor and control box unit is fully operational. Instructed customer to allow 24 hrs for temperature adjustment.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Newton, NC 28658
Ryan S.
Job Details: 08/15/2023
"Customer complained of no cool. Said another company had came out and said it had a bad compressor but never returned. Upon arrival found compressor kicking out, tried start device and unit ran for a little bit but cut out again internally. Tapped line and charged with nitrogen to check for leaks and found leak in evap coil near top in tubing , looks like ice damage possibly. Need evap coil along with pre id compressor and other tubing parts. Informed customer office will call when parts come in to schedule return call. ; rqstng P&A on 1 W11357918 (Evap coil) and 1 W11504448 (Evap couplr 1) and 1 W11506620 (Evap coupler 2) and 1 W11506635 (Process tube) and 1 876765 (Tube kit) and 1 2xtimeframe (2xtimeframe)"
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near East Longmeadow, MA 01028
Chris B.
Job Details: 08/15/2023
Found the lower boot clogged and cleaned it out. Ran two diagnostic cycles and a quick wash cycle and all tested normal. Mentioned to the customer to keep an eye on the pockets for any loose change and Knick knacks before starting a cycle. No broken parts or issues present. ; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near East Longmeadow, MA 01028
Chris B.
Job Details: 08/15/2023
"Complaint that the unit fan would not turn off and door not holding in place. Customer did a hard reset. Found exhaust fan, lighting and heating working properly. No error codes present. Door is straight and ran a couple of quick cycles testing the door switches and all ran good. Found no issues with the microwave."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Charlotte, NC 28216
Robert A.
Job Details: 08/15/2023
"Cx did not answer the door or the phone. I called the office, they called as well and got no answer. I did not diagnose the unit.; O-emld tckt"
We serviced a
AMANA WASHER
Model NTW4605EW0
Near Southwick, MA 01077
Mike K.
Job Details: 08/15/2023
"Complaint of unit not spinning out, loud.Error history:F7e6, f7e5, f9e1, f0e2.Ran diagnostic cycle. Unit has a bad bearing/gear case causing noise and increased friction causing unit to stop prematurely. Lower assembly inspection shows gear case has leaked out oil.Quoted for gear case assembly/labor.Paid service call over phone with office, no wifi at location. ref#402137264"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Southwick, MA 01077
Mike K.
Job Details: 08/15/2023
"Unit under 1yr wp warranty per service bench.Error history:F0e2, F0e5, f7e7, is bedridden, off balance, unable to reach target rpm.Cleared history. Ran diagnostic cycle.grinding when went into spin.Replaced cam and actuator.Recalibrated and ran diagnostic cycle fine.; used 1 W10721967 (CAM KIT), and 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Stanley, NC 28164
Ryan S.
Job Details: 08/15/2023
"Customer complained unit wont power on, found proper voltage but no display on Ui. Opened up Ui panel and found bug infestation. Left call after informing customers unit is void of warranty."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Lancaster, SC 29720
Jonathan J.
Job Details: 08/15/2023
"Complaint dishwasher leaking from the bottom of the door. I found dishwasher had full water in the dishwasher. Upon arrival. Dishwasher was powered off. I inspected drain pump. Make sure no issues were occurring with drain pump. Inspected all waterlines drain lines. No issues replaced gasket. no additional issues found at this time customer did complain when dishwasher was leaking. It was producing heavy Sudsing. I suspect Sudsing cost by either someone pre-washing the dishes with detergent, washing their hands, and getting residual soap on the dishes or defective detergent used. Or excessive rinse aid, spillage, occurring rinse aid is full. Cannot get unit to leak no sudsing occurring. ; dspstn on spec-tagged invntry: 1 W11498831 GASKET"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Middletown, CT 06457
Jeremy B.
Job Details: 08/15/2023
Installed new control and frame. Unit appears to be cooling normally. Left compressor with customer they will keep a eye on it over the next few weeks.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ09
Near Hartford, CT 06106
Ruben C.
Job Details: 08/15/2023
Checked unit found door switch broken could not get wires for door switch out had to call techline per techline has been defamed non repairable out of warranty cust has to call cust relations Sr 7737099954; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH
We serviced a
KENMORE WASHER
Model 110.29132411
Near Longmeadow, MA 01106
Chris B.
Job Details: 08/15/2023
Complaint that the lid is broken and wont hold to lock. Quoted for parts and labor. Customer will want to look into another unit. Tried to run payment on ticket and through the office it no success. Customer asked to contact again later so they could give office card number to run it again. Office will call customer later again when the system is back up and running.
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Springfield, MA 01108
Chris B.
Job Details: 08/15/2023
Complaint that the washer is not cycling on. Found bad lid lock. Replaced part and unit running normal. ; used 1 W11307244 (DOOR LOCK) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW03
Near Chicopee, MA 01013
Chris B.
Job Details: 08/15/2023
Complaint that the unit is not cooling properly. Found heavy damage to the bottom plate. Called tech line and the unit is deemed unrepairable but its out of the 30 day window customer will need to contact Whirlpool customer service and have the issue further addressed. SR#7737093160. Gave customer SR# and Whirlpool customer service contact number that customer has to call to further review the issue.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Franklin, MA 02038
Aimee Z.
Job Details: 08/15/2023
"Error code f0E3Ran diagnostics found the shifter just circulating and wont lock tub or wash plateReplaced actuator and tested found also needs a cam and latch Cust stated erratic doesnt always lock. Strike good some crap in the latch assy tried to clean out ; ordrng 1 W10721967 (Drive clutch kit) and 1 W11394572 (Latch), used 1 W10913953 (Actuator) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Prospect, CT 06712
Jimmy R.
Job Details: 08/15/2023
"Checked over dryer and found wile tumbling unit would make a very loud grinding noise non stop. Found noise coming from left side of cabinet due to drum running on side, removed top and found cabinet hitting due to pushed in just enough to rub on drum pushed out Cabinet and unit is now clear and operating to specs"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Clover, SC 29710
Mitch H.
Job Details: 08/15/2023
"Tested and found element bad. All thermal fuses and high limit test good. Replaced, tested, dryer now heating and cycling correctly. ; used 1 WP3387747 (Element) from stock"
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near Clover, SC 29710
Mitch H.
Job Details: 08/15/2023
"Confirmed purchase date and took pictures of receipt. Confirmed error code, long drain. Removed top and front of washer. Found old drain pump screen clogged and lint wrapped around impeller. Replaced drain pump, reassembled, tested. Now draining and operating properly.; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Clover, SC 29710
Mitch H.
Job Details: 08/15/2023
"Replaced slide rail assemblies and gasket. Tested door operation, closing and sealing properly. Checked gasket seal around full perimeter of door, all sealing correctly."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Fort Mill, SC 29708
Mitch H.
Job Details: 08/15/2023
"Checked and found door seal compressed in top right corner and not sealing properly. Replaced gasket, tested and ran dishwasher. Operating properly with no leaks. Ran diagnostics and checked for error codes, none stored.; used 1 W11483553 (Gasket) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near York, SC 29745
Mitch H.
Job Details: 08/15/2023
"Checked and found unit cooling and operating properly. Ran diagnostics, all systems tested good. Sound is coming from water hitting heater when in defrost. Unit operating as desired."
We serviced a
WHIRLPOOL FREEZER
Model WZC3115DW01
Near Monroe, NC 28110
Jeff L.
Job Details: 08/15/2023
"Found chest freezer running normal, making no unusual sounds at all homeowner said husband pulled it out this morning and cleaned out behind it. He may have solved the problem himself. At this time there is nothing I can do. If problem continues please call us back.(Call complete)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Monroe, NC 28110
Jeff L.
Job Details: 08/15/2023
"Replaced control board that was on my truck from this call we had to reschedule the other day. Ran unit thru service modes all operations are normal. Getting power down to heater the heater is coming on. I strongly advise using jet dry all the time and running your tap at kitchen sink until its hot. These new dishwashers are looking for 120 degrees coming into dishwasher. If instructions are not followed that are in the owners manual the dishwasher will never give it a best performance,(Call complete); used 1 W10440219 (Control) from stock"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL2
Near Mooresville, NC 28115
Mark C.
Job Details: 08/15/2023
Installed new sump assembly unit is showing an f1e2 mcu error due to a faulty control.; ordrng 1 W11632704 (Control)
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Windham, CT 06280
Amanda R.
Job Details: 08/15/2023
"Door seal ripped squealing noise occurring while tumbling water ; ordrng 1 4392065 (Kit), dspstn on spec-tagged invntry: 1 WPY055980 HI TEMP ADHESIVE"
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFZ02
Near Waterbury, CT 06706
Jimmy R.
Job Details: 08/15/2023
"Checked over unit and found fridge section not cooling checked freezer and found cooling but ice building up around fan and fridge air intakes, removed air cover in freezer and found air tunnel frozen up and the plastic piece that covers the screw hole an extra one had gotten into air tunnel inside blocking air from fridge section. Removed plastic piece and melted ice build up checked air flow and unit is now cooling properly, checked gaskets and they are sealing and all operations are working to specs"
We serviced a
WHIRLPOOL WASHER
Model VAW3584GW2
Near Waterbury, CT 06705
Jimmy R.
Job Details: 08/15/2023
"Checked over machine and found customer having issues with clothes getting stuck under agitator after a wash. Checked agitator and found one side siting up super high and other side low,found clothes goin under high side of agitator and getting stuck. Removed agitator and found plastic warped on one side cusing it to sit up in the air, unit needs new agitator and kit will order and return ; ordrng 1 WP3951744 (Agitator) and 1 285809 (Agitator kit)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Mooresville, NC 28117
Mark C.
Job Details: 08/15/2023
Installed new control and transformer unit is fully operational.; dspstn on spec-tagged invntry: 1 W11552018 CNTRL-ELEC
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Canterbury, CT 06331
Amanda R.
Job Details: 08/15/2023
Black wire going to drain pump broken fixed lid lock wont recognize lid closed ; used 1 W11394572 (DOOR LOCK) from stock
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ1
Near Sterling, CT 06377
Amanda R.
Job Details: 08/15/2023
Throwing f2e1 error code keypad wont respond to requests reset power working normally quoted for new stainless door
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Brooklyn, CT 06234
Amanda R.
Job Details: 08/15/2023
F8e1 inlet screens clogged with sediment cleared tested filling normally
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Brooklyn, CT 06234
Amanda R.
Job Details: 08/15/2023
Fae2 unit tripping breaker unit is on a gfi breaker has no pattern one week good next tripping half way through cycle or two into cycje unit working normally explained it cant be in a gfi breaker
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Charlotte, NC 28209
Robert A.
Job Details: 08/15/2023
Cx complaint that the unit is making abnormal noises. I inspected the unit to confirm the complaint. The unit is cooling fine. The compressor and fans are running with no issues. The identified noises are from the SS. The compressor and refrigerant running through the system are causing the noises. I referred to the use and care guide and explained how the noises are considered normal operation. The unit is working as designed.
We serviced a
WHIRLPOOL OVEN
Model WFG550S0LZ1
Near Unionville, NC 28110
Jeff L.
Job Details: 08/15/2023
Replaced parts unit ran and checked ok(Call complete)