We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Worcester, MA 01603
Amanda R.
Job Details: 08/16/2023
Replaced all parts tested dispensing ice normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Troutman, NC 28166
Mark C.
Job Details: 08/16/2023
Unit has a dent in the fresh food section door. This is an unoccupied newly constructed home.; ordrng 1 LW10912135 (Door) and 1 W11223753 (Nameplate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDB09
Near Worcester, MA 01602
Amanda R.
Job Details: 08/16/2023
"Comp,aint that didnt freeze until Tuesday night and was making a loud noise Tuesday noise stopped and cooling and freezing normally today original complaint was that milk spoiled and temp rose to fifty in ff section but freezer was fine"
We serviced a
MAYTAG MICROWAVE
Model MVWP575GW1
Near Worcester, MA 01606
Chris B.
Job Details: 08/16/2023
Replaced all parts and washer running normal. Ran two diagnostic and a calibration cycle and all working normal.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 WPW10427633 SHIELD
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Tolland, CT 06084
Jeremy B.
Job Details: 08/16/2023
"Customers complaint is microwave not powering on. Said they opened the door and it went out. Needs new interlock, fuse, and filter ; ordrng 1 W11213912 (Interlock) and 1 W11213913 (Filter) and 1 W10138793 (Fuse)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Denver, NC 28037
Mark C.
Job Details: 08/16/2023
"Upper rack has broken adjusters and is missing many pieces. ; rqstng P&A on 1 W10712395 (Adjusters) and 1 WPW10082649 (Cup holder), ordrng 1 W10919676 (Clip)"
We serviced a
WHIRLPOOL DISHWASHER
Model DU1100XTPS8
Near Troutman, NC 28166
Vincent O.
Job Details: 08/16/2023
Installed new control and panel. Tested and verified proper operation. All functions check ok.
We serviced a
WHIRLPOOL WASHER
Model LHW0050PQ2
Near Southwick, MA 01077
Mike K.
Job Details: 08/16/2023
"Older stacked front load washer. Was able to get unit to fill, agitate, drain fine, door locks, spins, took several attempts, but unit did each.Unit intermittently stops mid cycle start light blinking and did that for me as well. Can just hit start and it starts again.Intermittent failure wed be looking at control first, unfortunately is nla, confirmed by office."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near West Hartford, CT 06110
Chuck M.
Job Details: 08/16/2023
Customer complaint is that water was still coming through diffuser area. Found diffuser will break when removed. Ordered diffuser. ; ordrng 1 W11188815 (diffuser)
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW0
Near Enfield, CT 06082
Gary V.
Job Details: 08/16/2023
"Inspected and found Gearcase broken, quoted and they will call."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near South Windsor, CT 06074
Jeremy B.
Job Details: 08/16/2023
"Found adjusters broken at top rack. Installled truck stock adjuster kit but it had two right adjusters and not a left. Will reorder. ; ordrng 1 W10712395 (Adjusters), used 1 W10712395 (ADJUSTER) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near South Windsor, CT 06074
Jeremy B.
Job Details: 08/16/2023
Washer not draining. Found broken wire at drain pump and wire cover broken. Repaired wire all checks ok will order and replace harness and pump. ; ordrng 1 W11643701 (Harness) and 1 W11399437 (Pump)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Charlotte, NC 28216
Robert A.
Job Details: 08/16/2023
Cx complaint that the unit is leaking water. I inspected the unit to confirm the complaint. I found no error codes and ran two service cycles. I did not identify any leaks at all. I did check under the unit and seen I small amount of water accumulated near the rear right foot. The cx has an imbalance issue before which may have contributed to the small leak. I Installed the drip pan the cx purchased and calibrated the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Manchester, CT 06040
Jeremy B.
Job Details: 08/16/2023
Customers complaint is after wash completed they open door and water drips out of vent. Recommend using rinse aid and will replace vent. ; rqstng P&A on 1 W11545290 (Deflector) and 1 W11545539 (Gasket) and 1 W11649995 (Vent assy)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Rock Hill, SC 29732
Mitch H.
Job Details: 08/16/2023
"Checked and found ice forming around inside top of door and cabinet. Checked door gasket, sealing properly around full perimeter of door. Can feel a slight give on inside liner of door near the top. Door has a void in the insulation. Ordering freezer door. Advised customer that door would be shipped directly to her and she would need to inspect door for damage and call office to schedule return visit.; ordrng 1 LW10913113 (Freezer door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSF26C5EXY00
Near Gastonia, NC 28056
Ryan S.
Job Details: 08/16/2023
Customer complained of minor leak on bottom of ref on left side. Took off bottom panel and found larger water line leaking at fitting. Replaced fitting from ts part. Reassembled and ran water and icemaker. Unit not leaking now. Verified proper operation. ; used 1 WP2300868 (FITTING 5/16-5/16) from stock
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Charlotte, NC 28278
Ryan S.
Job Details: 08/16/2023
"Customer complained bottom of oven was sticking out. Took off door and bottom vent to show customer unit is properly installed. The vent is the part they thought was sticking out. Informed customer frame is behind vent and unit is properly installed , showed customer unit can be pushed back any further and referenced pictures taken before work. Customer understood once she saw the vent come off and saw the actual frame of the unit. Customer was satisfied with explanation."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Charlotte, NC 28278
Ryan S.
Job Details: 08/16/2023
"Customer complained unit stop cooling , customer had cut off unit. Upon arrival started unit up and compressor started, found no frost pattern, found Freon had leaked out for the most part. Had very low pressure. Barged with nitrogen to check for leaks. Checked for leaks with bubble test around compressor and everyone in back of u it. No leaks detected. Checked evap in refrigerator side and checked lines going to evap in ref, no leaks on visible lines, checked freezer evap with bubble test and no leaks found. Bubble tested around hinges to check for possible leaks there no bubbling up. Rechecked several points and can no find leak , think leak is in frame in lines going to ref evap but cant reach. Sr# 7737107436 techline said to put in 140 psi nitrogen and check levels of compressor no leaks still found. Got levels hooking up and found low side had vaccum -19 to 21psi and high side had 21-22psi the standing or equalized pressure was 10psi. Techline put unit up for review. Informed customer whirlpool will contact with further information per review."
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Westfield, MA 01085
Mike K.
Job Details: 08/16/2023
"Unit under 1yr wp warranty per service bench.Unit will not turn on. No voltage at terminal, no voltage at outlet. Lower right breaker on left breaker box was tripped, reset and drier running. Allowed to run on high heat timed dry for ten minutes with no issues. Heating fine. Possible weak breaker, but unit is testing ok.Also complained of loads not being dry when done, explained sensor can be fooled, can run timed dry. Also keep filter and vent clear."
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Westfield, MA 01085
Mike K.
Job Details: 08/16/2023
"Clock has been repeatedly resetting itself, mainly occurre for about a weeks time and then has been working properly since. No error in history.Moved unit out and moved power cable, no interruption to clock operation. Being intermittent ordering control. Office to contact cs when part and authorization come in to schedule return.; ordrng 1 W11544349 (Control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near New Britain, CT 06053
Chuck M.
Job Details: 08/16/2023
Customer complaint is that replace filter light would not turn off. Inspected and found container underneath filter door was wedged against door. Removed container and replace filter light went out. Tested filter door multiple times and it checked ok. Filter shows 100% remaining. Advised customer to leave filter door clear from items being against it. ; dspstn on spec-tagged invntry: 1 EDR2RXD1 WATER FILTER
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Waterbury, CT 06710
Jimmy R.
Job Details: 08/16/2023
"Ran washer thew a diagnostics and found error F0e2 over suds ran step 12 and checked all operations and unit went threw properly. Ran wash cycle and notices subs building in tub and dispenser dripping water, removed dispenser and found not syphoning detergent and water due to clogged found when filling water would over flow and leak out, cleaned dispenser and water is now draining. Ran a drain and spin and found unit draining water and spinning out advised over sudsing will shut unit off and not allow it to spin out advised using Clean cycle once a month to clean out tub and dispenser.; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP"
We serviced a
GE WASHER
Model GUD27ESSM0WW
Near Windsor Locks, CT 06096
Gary V.
Job Details: 08/16/2023
"Inspected and found drive belt came off drive pulley, reinstalled belt temporarily and will order new belt and return to install. **Returning tech, needs windex cleaner to clean motor and drive pulleys of grease and debris**.; ordrng 1 WE12X27300 (Belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Windsor, CT 06095
Gary V.
Job Details: 08/16/2023
"Arrived and customer speaks Spanish and had Home Depot dispatch call, but she has extended warranty with Home Depot and shes going to call Home Depot back and have them dispatch under extended warranty. Saved ticket as needing freezer glide kit, needs part number w11658402 glide kit"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Simsbury, CT 06070
Gary V.
Job Details: 08/16/2023
"Installed parts listed and cycled, tested fine."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model PHLT219SCBB
Near Agawam, MA 01001
Roger R.
Job Details: 08/16/2023
Found unit has a bad sealed system . Due to age and condition customer chooses to replaced unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Holden, MA 01520
Angel R.
Job Details: 08/16/2023
Found FC hinge missing two screws and slightly bent causing door to sit bowed and warm air to go in. Will order new hinge and screws. ; rqstng P&A on 1 WP2261963 (hinge-door) and 2 WP489497 (screw)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDW00
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 08/16/2023
Heavy ice build up on evap. Thawed ice and found faulty defrost control. Will order and replace. ; rqstng P&A on 1 WPW10352689 (Defrost control) and 1 WPW10392132 (Thermostat)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Shrewsbury, MA 01545
Angel R.
Job Details: 08/16/2023
"Installed pump, tested ok and no leaks.; dspstn on spec-tagged invntry: 1 W11025157 MOTOR/SUMP"
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Franklin, MA 02038
Angel R.
Job Details: 08/16/2023
"Ran diagnostics found F2E1 stuck key, F7E1 basket speed fault. Tested ok but Gearcase sounds pretty worn out, possible friction causing speed fault. Emailed customer quote, they will most likely buy a new washer as this one is 7 years old he says."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Mooresville, NC 28117
Vincent O.
Job Details: 08/16/2023
"Found unit is not covered under warranty. Receipt customer provided is for a dishwasher. Unit has been taken apart and lid lock, strike, and control will need to be replaced. Customer would prefer to buy new. ; dspstn on spec-tagged invntry: 1 W11116590 CNTRL-ELEC"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Mooresville, NC 28117
Vincent O.
Job Details: 08/16/2023
Found off balance load errors causing water to remain on clothes at end of cycle. Ran diagnostics and verified proper operation of all components. All components check good. All functions check ok.
We serviced a
KITCHENAID FREEZER
Model KBSD602ESS01
Near Rock Hill, SC 29732
Mitch H.
Job Details: 08/16/2023
Replaced control board and LED modules. All lights and all other components and functions operating properly.
We serviced a
WHIRLPOOL WASHER
Model WFW94HEAC2
Near Mooresville, NC 28117
Vincent O.
Job Details: 08/16/2023
Unable to duplicate complaint at this time. Unit is draining properly at this time. Verified pressure switch is active and hose is clear. Drain pump sounds normal. Verified drain trap is clear. All functions check ok.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Franklin, MA 02038
Aimee Z.
Job Details: 08/16/2023
Installed new design tub ring and ran cycle through diagnostic
We serviced a
MAYTAG DRYER
Model MGD6230HW
Near Milford, MA 01757
Aimee Z.
Job Details: 08/16/2023
Installed new us and tested complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 08/16/2023
Installed new control and panel. Ran self test all checks ok.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Denver, NC 28037
Mark C.
Job Details: 08/16/2023
Installed new inlet assembly and nut making sure to clean the scale from the sealing surface. Unit is fully operational with no leaks.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5RVAXVY00
Near Lincolnton, NC 28092
Mark C.
Job Details: 08/16/2023
Units fresh food door switch gets stuck in the closed position periodically due to a faulty switch. Units ice dispenser will not activate units paddle opens the chute and activates the light. Units water dispenser works perfectly. Found the auger motor to be stuck bumped motor using a socket unit is fully operational. Quoted 298.52; ordrng 1 W11384469 (Switch)
We serviced a
KITCHENAID DISHWASHER
Model KUDS35FXSS9
Near West Springfield, MA 01089
Mike K.
Job Details: 08/16/2023
"Wheels broke on adjuster. Quoted for adjuster/labor, approved. Replaced adjustor and operating fine. ; dspstn on spec-tagged invntry: 1 W10712394 ADJUSTER"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHB2869TF3
Near Ludlow, MA 01056
Mike K.
Job Details: 08/16/2023
"Installed kit and replaced icemaker, unit was to thaw. Cs to monitor; dspstn on spec-tagged invntry: 1 243297613 ICE MAKER"
We serviced a
WHIRLPOOL RANGE
Model KOSE500ESS20
Near Suffield, CT 06078
Gary V.
Job Details: 08/16/2023
"Inspected and found f2e1 fault, stuck key on ui panel, will order part and call when part becomes available.; ordrng 1 W11600651 (Ui panel/ stainless)"
We serviced a
ADMIRAL FREEZER
Model WZF56R16DW00
Near Somers, CT 06071
Gary V.
Job Details: 08/16/2023
"Inspected and found control box showing over temp, measured 3 degrees in freezer, showing cooling is correct, internal defect in control box. Will submit estimate and call.; rqstng P&A on 1 W11382528 (Control box), states that autho needed"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Charlotte, NC 28217
Robert A.
Job Details: 08/16/2023
"Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. The unit is getting 243v, the element has a break and needs to be replaced. The unit needs a new element to resolve the issue. I quoted the cx for the repair and collected the service call fee by CC.; ordrng 1 WP3387747 (Element)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG02
Near Charlotte, NC 28209
Robert A.
Job Details: 08/16/2023
Cx complaint that the FC door has trouble closing. I inspected the unit to confirm the complaint. I found the FC door rubs the floor of the FC. I adjusted the FC door from the top hinge and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG DRYER
Model MGD6500MBK1
Near Charlotte, NC 28207
Robert A.
Job Details: 08/16/2023
"Cx complaint that the unit is not tumbling. I inspected the unit to confirm the complaint. I found the belt torn, I replaced the belt with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 661570V (BELT) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MSD2957AEW
Near Charlotte, NC 28273
Robert A.
Job Details: 08/16/2023
"Cx complaint that the unit was not cooling and building ice in the FC. I inspected the unit to confirm the complaint. The unit was off and completely thawed when I arrived. I plugged in the unit and let it run for 20min, the unit began to cool with a consistent frost pattern. The unit had a defrost issue and needs a new defrost sensor and heater. I quoted the cx for the parts and collected the service call fee by CC.; ordrng 1 WP61006199 (Defrost heater) and 1 WP67005457 (Heater clip)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near New Britain, CT 06053
Chuck M.
Job Details: 08/16/2023
Customer complaint is that refrigerator is not cooling. Inspected evaporator section and found no frost pattern. Ice ball in upper right hand corner. Compressor and fans are running. Ordered compressor and couplers. Unit is r600a. ; rqstng P&A on 1 W11580057 (Compressor) and 2 W11506619 (Coupler)s and 1 W11578570 (Coupler)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Prospect, CT 06712
Jimmy R.
Job Details: 08/16/2023
"Checked over machine and found door not closing properly and hitting when trying to close it, found left side of machine had dropped down making door hit side of the cabinet not allowing it to close, removed lower access panel and found leg screwed up into machine relieved unit and added shims under frame to stop from moving checked door and unit is now closing and operating to specs"
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near Southbridge, MA 01550
Amanda R.
Job Details: 08/16/2023
Not leaking from washer it is leaking from the dryer
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Thompson, CT 06255
Amanda R.
Job Details: 08/16/2023
Replaced Ui tested operation normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near Clover, SC 29710
Mitch H.
Job Details: 08/16/2023
Checked and inspected doors. Found both refrigerator door gaskets no longer sealing. Magnets weak. Ordering both door gaskets.; ordrng 2 W10830277 (Refrigerator door gasket)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Lake Wylie, SC 29710
Mitch H.
Job Details: 08/16/2023
"Checked and found filter housing broken, filter will not come out. Removed and replaced filter housing, installed filter, tested, operating properly."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Tega Cay, SC 29708
Mitch H.
Job Details: 08/16/2023
"Replaced dryer knob. Tested, operating properly."
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Fort Mill, SC 29708
Mitch H.
Job Details: 08/16/2023
"Entered diagnostics. Only stored error code was an off balance error. Ran automatic test cycle, completed correctly. Ran manual tests for agitate and spin, no issues found. Ran calibration. Talked to customer, he said that they were running a load with only one blanket in wash and it didnt spin properly. Instructed customer on washer operation and correcting off balance condition. Washer operating as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Fort Mill, SC 29708
Mitch H.
Job Details: 08/16/2023
"Removed and replaced freezer door and evaporator fan. Entered diagnostics, ran test 44 and 45 for ice maker and water valve. Ice maker cycled and returned to home position correctly, water valve activated and filled correctly. All functions and components test properly. Left new shelf with customer, she will decide where she wants it in refrigerator."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Belmont, NC 28012
Ryan S.
Job Details: 08/16/2023
Retuned to install parts ordered. Installed new gasket and reassembled unit. Verified proper seal.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HC2
Near Belmont, NC 28012
Ryan S.
Job Details: 08/16/2023
Returned to install parts ordered. Installed capacitor and then control Board. Plugged unit in and ran service mode. All functions working properly and spin not engaging except when prompt by component activation or normal operation. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11395618 CAPACITOR/INTER COIL
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Gastonia, NC 28056
Ryan S.
Job Details: 08/16/2023
"Customer complained unit wont lock. Ran service mode and found lid lock error. Ran service mode and found lid lock just keeps trying to lock on 3rd selection but wont lock. Replaced lid lock from pre id ts. Ran service mode and unit now locking and running spin and agitate functions, valve and pump functions also working in service mode. Verified proper operation. Unit out of warranty but has P&L authorization. ; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Cherryville, NC 28021
Ryan S.
Job Details: 08/16/2023
Customer complained lid cracked and broken. Causing unit to not start intermittently. Confirmed customers complaint. Ordering lid and both hinges informed customer office will call when job is authorized and parts come in. ; rqstng P&A on 1 W11101059 (Lid) and 1 WP8563965 (Hinge arm) and 1 WP8572974 (Hinge arm)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS22
Near Charlotte, NC 28278
Robert A.
Job Details: 08/16/2023
"Cx complaint that the unit is still making the noise. I inspected the unit to confirm the complaint. 5 seconds into a MW cycle I heard the noise, a light hissing sound. Its coming from behind the UI area. I pulled the unit out to identify the sound, but the UI stopped working. I cycled the power multiple times to restore power and still nothing from the UI. Im ordering a MW control, MW blower motor and UI control to resolve the issue.; ordrng 1 W11578579 (Inverter board) and 1 W11325603 (Control board) and 1 W11344874 (Blower motor) and 1 W11600321 (UI panel)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KBL1
Near Charlotte, NC 28214
Robert A.
Job Details: 08/16/2023
Cx complaint that the units insulation near the kickplate is loose. I inspected the unit to confirm the complaint. I found the kickplate piece was not secure causing the insulation to be loose as well. I secured the kickplate and insulation and tested the door opening multiple times to make sure the insulation and kickplate stayed in place. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Marshville, NC 28103
Jonathan J.
Job Details: 08/16/2023
"Complaint wash machine, making a loud, squealing noise I found drive belt was slipping was loose cause of noise. I replace drive belt test of operations no additional issues found with washing machine at this time. No error codes in fault history; used 1 WPW10006384 (BELT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHB03
Near Unionville, NC 28110
Jonathan J.
Job Details: 08/16/2023
"Complaint not make a nice big bowl of ice forming on the side of the door. I found heavy frost. Whats the cost of icemaker not working heavy frost developed on icemaker bell arm, causing icemaker to think that the bin was full of ice. No parts needed. I reformed the door gasket by heating it up and verified doors now producing a tight seal door gasket was not sealing properly, causing frosting issue and bowl of ice to form on the side of the door."
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Monroe, NC 28110
Jonathan J.
Job Details: 08/16/2023
Complaint making horrible noise during spin in education cycle. I found rotor nut had come loose. I tightened screw tested operations perform DLMS calibration. No additional issues found. No error codes in history either.
We serviced a
WHIRLPOOL DRYER
Model WGD5300WW0
Near Springfield, MA 01109
Roger R.
Job Details: 08/16/2023
Found unit had a failed thermal fuse on blower output. Quoted 39.99$ for part and$199 labor. Installed and tested okay. ; used 1 WP3392519 (THERMAL FUSE) from stock
We serviced a
GE RANGE
Model jgb870def1ww
Near Springfield, MA 01118
Roger R.
Job Details: 08/16/2023
"Found lower oven has a broken igniter due to a warped lower deflector panel. Quoted 89.99 for panel and 89.99 for new lower over igniter. Will order both and office will call when available to reschedule for install. ; ordrng 1 WB34X20443 (Deflector, oven) and 1 12400035 (IGNITOR FLAT)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Avon, CT 06001
Chuck M.
Job Details: 08/16/2023
Customer complaint is that refrigerator was not cooled. Ice melted in container and frost buildup in freezer around door. Condensation in FF section. Inspected and found left door does not close smoothly due to mullion not lining up with control housing when right side door is closed. Found control housing not flush to liner and screw hole stretched. Ordered light and control housings. ; ordrng 1 W11516524 (Light housing) and 1 WPW10453580 (Control housing)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Avon, CT 06001
Chuck M.
Job Details: 08/16/2023
Customer complaint is that refrigerator was not cooling properly. Inspected and found freezer door was not closing properly. Found ice and frost buildup in freezer. Ice block underneath door and basket. Cleared ice and door is closing properly. Allow time for unit to stabilize and reach proper temperature.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hartford, CT 06114
Chuck M.
Job Details: 08/16/2023
Customer complaint is that washer does not drain. Inspected and found error code F9e1 long drain. Ran manual drain and drain pump is obstructed or broken. Quoted customer for P&L. Customer will not repair at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Hartford, CT 06106
Chuck M.
Job Details: 08/16/2023
Customer complaint is that refrigerator was not cooling. Inspected and found ice obstructing evaporator fan. Cleared ice and fan is running properly. Advised customer to allow time for unit to stabilize and reach proper temperature.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Meriden, CT 06450
Jimmy R.
Job Details: 08/16/2023
Tested unit and found washer would not finish a wash cycle leaving water in tub and clothes wet. Checked for errors and found locking error found strike broken replaced and recalibrated unit. Ran quick wash cycle and unit went threw and is now operating to specs
We serviced a
KITCHENAID MICROWAVE
Model KEMS309BSS00
Near Southington, CT 06489
Jimmy R.
Job Details: 08/16/2023
Installed new inner door glass due to old glass had broken checked over all operations and unit is now working to specs
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Charlotte, NC 28277
Jeff L.
Job Details: 08/16/2023
Found glass broke and piece behind it. Ordered glass door for a good repair.PART#W10877562Scheduled for 8-23-23; ordrng 1 W10877562 (Glass door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Springfield, MA 01109
Roger R.
Job Details: 08/16/2023
Found unit not connected to water and the ice maker calling for water and activating the water solonoid. Instructed on hookup and usage.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Springfield, MA 01109
Roger R.
Job Details: 08/16/2023
Unit working properly. Found error code for lid lock error but lock working at this time. Recommend replacing lid lock assembly. Will order and return to install; ordrng 1 W11513248 (DOOR LOCK)
We serviced a
WHIRLPOOL MICROWAVE
Model JMW2430DS03
Near Charlotte, NC 28226
Jeff L.
Job Details: 08/16/2023
Replaced UI board checked all operations. Unit ran and checked ok(Call complete)
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Cherryville, NC 28021
Ryan S.
Job Details: 08/16/2023
"Retuned to install suspension. Reassembled unit and ran calibration and then ran component activation , running unbalance detection and then high speed spin. Showed customer unit spinning at high speed . Unit verified working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Putnam, CT 06260
Amanda R.
Job Details: 08/16/2023
I fixed this unit on 7/25/23
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Charlotte, NC 28226
Jeff L.
Job Details: 08/16/2023
Found unit not working on agitation. Replaced shifter unit ran and checked ok. Ran thru service mode all components are working properly.(Call complete); used 1 W10913953 (Actuator) from stock
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Bristol, CT 06010
Jimmy R.
Job Details: 08/16/2023
"Tested fridge and found fridge section warm and no cold air blowing over checked freezer and found evaporator panel frozen over causing unit to not cool, forced unit into a defrost cycle and found no heater coming on to defrost unit. Melted ice and found brown heater wire unclipped from connection not allowing heater to come on and defrost it self, reattached wire and secured to stop from falling off plugged unit in and unit is now frosting up evaporator advised to give 24hrs so temps can regulate, unit is now working to specs"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Bristol, CT 06010
Jimmy R.
Job Details: 08/16/2023
"Tested unit and found machine erroring out F3e1 pressure sensor fault, checked sensor and found it had come off cabinet and was hanging upside down, reattached and cleared errors. Ran washer threw a wash cycle and unit is now washing and filling properly, ran a spin and noticed unit jumping and shaking out of control, found unit had shipping bolt still in causing tub to jump all over, removed shipping bolt and leveled unit best I could ran spin and unit is now spinning out properly advised customer may need to add some boards to level out unit this will help with spinning."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB01
Near Plymouth, CT 06786
Jimmy R.
Job Details: 08/16/2023
"Checked over unit and found items in fridge freezing on each shelf, checked temps and found reading 33 degrees on top shelf and 30 on lower. Removed cntrl and checked thermistor found unit opening damper when calling for cold and when unit is at temp damper would not close, replaced cntrl and added ice water to thermistor then heat and damper is now opening and closing properly. Advised customer to give unit 24 hrs so temps can adjust ; used 1 WPW10503278 (Cntrl) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5GHEXNB01
Near Monroe, NC 28110
Jonathan J.
Job Details: 08/16/2023
"Complaint refrigerator, making a really loud noise intermittently. I found noise cars by condenser fan motor that has failed motor still spinning by spun so violently that it flung off and damaged fan blade. I found cockroaches all over the back of the refrigerator section and scurrying across Flooring. Cannot service unit due to cockroach infestation. W10124096, W11458267."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Monroe, NC 28110
Jonathan J.
Job Details: 08/16/2023
"Complaints floor has turned completely black, leaking, brown blackish oil all over the floor and walls. I found error code F7e9 I found the entire lower end. Will need to be replaced gear case stater rotor both clutches also found washplate is seized cannot remove will need wash, plate, nut and span or not as well. I tested all other operations. Everything else is working fine. No electrical chronic issues found with washer at this time. ; ordrng 8 W11027980 (Screw)s and 1 W10915701 (Rotor) and 1 W10754448 (Clutch) and 1 W10734521 (Clutch) and 1 W10915700 (Stator) and 1 W11393685 (Gearcase) and 1 W10909670 (Nut) and 1 W10902814 (Washplate) and 1 W10752187 (Screw), O-SMS tckt"
We serviced a
WHIRLPOOL DRYER
Model MED7230HW1
Near Ludlow, MA 01056
Mike K.
Job Details: 08/16/2023
"240vac at terminal. Open heating element. Quoted for labor/part and approved. Replaced element and tested on timed dry, heating properly; used 1 WP3387747 (ELEMENT) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Chicopee, MA 01020
Mike K.
Job Details: 08/16/2023
"Unit is under 1yr wp warranty per service bench. Dispenser drawer slides out constantly during washing cycles. No physical damage noticed on receiver or drawer, ordering both.; ordrng 1 W10861667 (Dispenser drawer) and 1 W11624934 (Dispenser housing) and 1 W10601845 (Bezel)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS0
Near Chicopee, MA 01020
Mike K.
Job Details: 08/16/2023
Unit covered under authorization K1861S0APL1.; ordrng 1 W11664713 (Inner door lower gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Springfield, MA 01118
Roger R.
Job Details: 08/16/2023
Found unit not defrosting due to a loose connection in the heater circuit at the heater. Reconnected brown wire and it clicked in proper and did not pull out. Tested heater and defrosted unit. All ok
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ07
Near Springfield, MA 01128
Roger R.
Job Details: 08/16/2023
Checked operation and unit seems okay compressor running and frost pattern looked good. Customer complaint of food freezes it in refrigerator on all shelves. Control setting on recommended setting. Adjusted sensor in freezer for better sensing of temperatures.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2612TF1
Near Palmer, MA 01079
Roger R.
Job Details: 08/16/2023
Found unit leaking from connection at water valve to ice maker fill line. Green tubing. Cut tubing and reinserted into valve and retested. Unit okay and not leaking anymore
We serviced a
SAMSUNG RANGE
Model NX60T8511SG/AA
Near Granby, MA 01033
Roger R.
Job Details: 08/16/2023
"Found unit had a bad bake igniter. Quoted for parts and labor. Replaced and checked, all okay. ; used 1 12400035 (IGNITOR FLAT) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WZC5116LW01
Near Monroe, NC 28112
Jonathan J.
Job Details: 08/16/2023
"Complaint frost heavy building up on gasket on the back of the chest freezer. Nowhere else I found gasket is not properly sealing. I reformed gasket by heating it all the way around. Shut freezer door. Freezer door is creating a tight, vacuum seal really hard to open the freezer door now. No additional issues found."
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 08/16/2023
I replaced your case I tested operations replaced all additional parts previously ordered perform the calibration procedure. No abnormal noises heard at this time. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT
We serviced a
N/A REFRIGERATOR
Model MFI2569VEM
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 08/16/2023
"Replaced filter, housing assembly, tested operations unit dispensing water out door and water through ice maker just fine with no additional issues found."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Agawam, MA 01001
Mike K.
Job Details: 08/16/2023
"Rf is warm , fr is at 30.. compressor running.Found full pattern on evap and ice build up in upper left. Evap Fan is running slow. Verified 120vac to fan.Preserving fan. Also found icemaker coating is flaking so ordering icemaker.; ordrng 1 WPW10464673 (Evap motor) and 1 4317943 (Icemaker)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS1
Near West Hartford, CT 06107
Chuck M.
Job Details: 08/16/2023
"Customer complaint is that when opening door all the way water drips out of vent. Inspected and found water in vent. OLMed out vent and checked resistance at control and it is out of range. Ordered vent, gasket and ACU. ; ordrng 1 W11545539 (Gasket) and 1 W11649995 (Air Vent) and 1 W11672225 (ACU)"
We serviced a
KITCHENAID MICROWAVE
Model KEMS308SSS04
Near Cornelius, NC 28031
Vincent O.
Job Details: 08/16/2023
Unable to properly diagnose at this time. Breaker is tripped and cannot be reset. Customer says that since issue began she is able to get midway through cooking usually before the breaker trips. This indicates high amp draw or faulty breaker. Not arcing. Visually inspected all high voltage connections and wiring. No signs of arcing anywhere. All connections are seated properly and secured. Instructed customer that breaker will need to replaced and power returned to unit and call back if issue is not resolved.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Charlotte, NC 28210
Jeff L.
Job Details: 08/16/2023
Found float switch pan full of water tried to dry out and bypass by setting on floor so I could see if we had a possible leak but I could not get it to run so we have a bad float switch needs to be replaced. Customer will call into office to schedule appt. Because he is going out of town.Part#W11255994; ordrng 1 W11255994 (Float switch)
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Pineville, NC 28134
Jeff L.
Job Details: 08/16/2023
Found wall receptacle needing to be replaced also found 6 of flex behind dryer totally restricting the vent. When I pushed cord all way into receptacle for proper installation it would not stay kept backing out. I managed to get it Etsy and hold proper voltage. I advised customer that apartment complex needs to replace receptacle ASAP. The dryer is running normal with proper voltage.(Call complete)