Service History 167 - Advantage Appliance Repair

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ5

Near Shrewsbury, MA 01545

Aimee Z.

Job Details: 10/19/2023

Found top covered in grease advised Cust to used s grease cover. Cleaned off all grease. Explained to clean filter more often and showed were they were.Installed new diode and ran cup water 1 min no sparks

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Shrewsbury, MA 01545

Aimee Z.

Job Details: 10/19/2023

Installed new cap and calibrated part to control complete

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW2

Near Mount Holly, NC 28120

Ryan S.

Job Details: 10/19/2023

Returned to install panel. Verified proper fit and verified proper operation.

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Bristol, CT 06010

Ruben C.

Job Details: 10/19/2023

Replaced motor and blower had to chisel blower out ran diagnostics normal tested operation normal heating normally

We serviced a

MAYTAG WASHER

Model MHW6630HW0

Near Mount Holly, NC 28120

Ryan S.

Job Details: 10/19/2023

"Returned to install parts, installed dispenser ran unit to test function.,verified proper operation."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Huntersville, NC 28078

Ryan S.

Job Details: 10/19/2023

"Customer complained unit cutting off. When unit cuts Checked incoming power, steady 125.5v checked all connections on boards and wiring near compressor. Cant find any issues with incoming voltage. Called techline. Checked several tests in service mode to check for issue with dc voltage. Tests 3,15,36,57. All dc voltage parts working properly. Asked customer and Issue isnt fixed when power cycled. Issue fixes itself. Techline said to get customer to run drop chord to outlet and plug in simple light to see if light is effected while refrigerator is malfunctioning to see if its a power replaced issue. If light isnt effected while refrigerator is malfunctioning issue is with refrigerator. Informed customer to call back if issue persists. Unit was working as designed while on site. SR#7737592635."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Huntersville, NC 28078

Ryan S.

Job Details: 10/19/2023

"Customer complained water dripping from icemaker and ice not solidifying. Said u it was warmer than usual and she unplugged to prevent water damage. Plugged unit in, compressor started but no frost pattern, compressor kicked out after about 5 min, replaced start device but is kicking out internally. Ordering compressor, filter dryer lokring parts access valve, tubing kit and 2xtimeframe. ; rqstng P&A on 1 2xtimeframe (2xtimeframe) and 1 W11578205 (Compressor) and 1 W11504431 (Compressor lokring 1) and 1 W11504415 (Compressor lokring 2) and 1 W11506621 (Compressor lokring 3) and 1 W11506635 (Acces valve.) and 1 876765 (Tubing kit) and 1 W11109499 (Filter dryer) and 1 W11504445 (Dryer lokrng 1) and 1 W11506623 (Dryer lokring 2), used 1 8201786 (Start device) from stock"

We serviced a

WHIRLPOOL DRYER

Model GEW9250PL0

Near Lancaster, SC 29720

Jonathan J.

Job Details: 10/19/2023

"Complaint Dryer is no longer getting hot. I found the relay on main control is stuck on going to heater heater harness has experienced a thermal event going almost all the way up to control unit will need control and harnesses and Heater and all thermal cut outs to fix main control, and harness are no longer available. ; rqstng P&A on 1 8546219 (Control) and 1 WP3387747 (Heater) and 1 WP8576530 (Harness) and 6 279457 (Harness)s and 1 279973 (Cutout)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Lancaster, SC 29720

Jonathan J.

Job Details: 10/19/2023

"I replaced all previously ordered parts. I tested operations by performing a control board calibration procedure. And inspected for leaks. Using a quick wash cycle. No leaks found everything is working; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W10752187 AGITATOR SCREW , 1 W10913953 ACTUATOR , 1 W11239857 BELT , 1 W11395618 CAPACITOR/INTER COIL , and 1 W11449840 GEARCASE"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS22

Near Lancaster, SC 29720

Jonathan J.

Job Details: 10/19/2023

"Replace lights, tested operation, spliced harness and repaired harness. No additional issues found everything is working fine. All connectors are tight. all lights are now functioning fine microwave is operating. Normally oven is also operating normally."

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Lancaster, SC 29720

Jonathan J.

Job Details: 10/19/2023

"Complaint making an abnormal noise the unit has never made before. I ran unit through a wash cycle with laundry in it I could not duplicate any abnormal noises. I could not find any issues with gearcase or clutch underneath washing machine or drive belt could not find any issues with the water inlet valve assemblies at this time unit went all the way up and to high Speed. No abnormal vibrations only abnormal noise I heard or no abnormal noise was the drain hose slapping on the back of the wash machine, which is normal noise. Cannot duplicate noise at this time. Customer stated she did not hear the noise this time either."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Fort Mill, SC 29707

Jonathan J.

Job Details: 10/19/2023

Complaint not making ice in the fresh food zone section. I found a five era code on icemaker display is dim. Damper motor is very loud. I am ordering icemaker parts. Damper door motor assembly fill valve is extremely loud for upper icemaker lower icemaker is quiet door dispenser is quiet And fill tube heater. No additional issues seen or found at this time. ; ordrng 1 W11579561 (Valve) and 1 WPW10479155 (Damper control) and 1 W11087201 (Heater) and 1 W11658802 (Ice maker) and 1 W11579559 (Ui)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW2

Near Fort Mill, SC 29707

Jonathan J.

Job Details: 10/19/2023

Complaint loud grinding noise that can be heard through entire house after starting washer. I found Gearcase is leaking fluid gear shaft has a lot up up down plat allowing cam to grind preventing gears from locking properly. Lower end damage has occurred due to gear oil on everything. Will have to shatter washplate as it is seized upon return visit. Office to call customer when all parts are in as multiple parts are required to fix. ; ordrng 1 W10721967 (CAM KIT) and 1 W11551646 (Nut) and 1 W10752283 (Washplate) and 1 W10752187 (Screw) and 1 W11481722 (Actuator) and 1 W11239857 (Belt) and 1 W11449840 (Gearcase)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Longmeadow, MA 01106

Gary V.

Job Details: 10/19/2023

"Inspected and found heater not coming on, ohmed heater circuit and tested good, main acu not sending voltage to heater . Will order part and call for return date. Office was closed couldnt give return date. ; ordrng 1 W11637581 (Main acu), dspstn on spec-tagged invntry: 1 W10518394 HEATER"

We serviced a

SAMSUNG DISHWASHER

Model DW80F600UTS

Near Longmeadow, MA 01106

Roger R.

Job Details: 10/19/2023

Ran unit for a short cycle but did not find any leaks at time. Customer will call again if it reoccurs.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Springfield, MA 01104

Roger R.

Job Details: 10/19/2023

Unit has a bad basket that was not made properly per special bulletin w11684123. Will order and return ; ordrng 1 W11172199 (Basket)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Prospect, CT 06712

Jimmy R.

Job Details: 10/19/2023

"Tested washer and found unit would fill then restart and the shut down never spinning out clothes, ran a diagnostics and found error for long fill. Checked inlet water valve and found cold water coming in slow causing unit to shut down and never complete a cycle. Removed cold water screen and cleaned due to plugged with sediment ran a calibration and unit is now operating to specs"

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS01

Near Prospect, CT 06712

Jimmy R.

Job Details: 10/19/2023

Installed new infinite switches and tested each burner found burners now cycling and operating to proper specs

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Cheshire, CT 06410

Jimmy R.

Job Details: 10/19/2023

"Tested washer and found unit would not spin clothes out at end of cycle, ran diagnostics and found error found off balance loads let unit run thew a self test and found unit using agitator to try and spin tub, removed agitator and found hub stripped out causing the poor spinning. Replaced faulty hub with new and recalibrated unit ran a wash and spin cycle and all operations are now working to specs; used 1 W10528947 (HUB) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Granby, MA 01033

Roger R.

Job Details: 10/19/2023

"Found freezer drawers had come off track due to bent tab on left front. Realigned tab and reset tracks. Also found unit had a failed freezer light. Replaced and checked, all okay. ; used 1 W10695459 (LED MODULE) from stock"

We serviced a

WHIRLPOOLQ DRYER

Model WED4950HW0

Near Bristol, CT 06010

Ruben C.

Job Details: 10/19/2023

Replaced harness timer and switch tested operation normal ran cycle normal element getting red hot now getting 220 volts to element; dspstn on spec-tagged invntry: 1 WPW10185982 TIMER

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW

Near Granby, MA 01033

Roger R.

Job Details: 10/19/2023

Found blockage at fabric softener dispenser causing water to back up and spill over. Cleared blockage from dispenser area and unit checks okay now.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Belchertown, MA 01007

Roger R.

Job Details: 10/19/2023

Removed and replaced compressor and filter drier due to poor cooling. Recharge with 56g R600a refrigerant.

We serviced a

WHIRLPOOL WASHER

Model WFW94HEXW2

Near West Hartford, CT 06107

Ruben C.

Job Details: 10/19/2023

Checked unit found drain pump impeller is binding sometimes will pump other times just hum gave cust estimate for pump cust will think about repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model GX2FHDXVY05

Near East Hartford, CT 06118

Chuck M.

Job Details: 10/18/2023

Customer complaint is that water is leaking from refrigerator. Inspected and found water leaking water line connector at valve.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS22EWMS9

Near Coventry, CT 06238

Amanda R.

Job Details: 10/18/2023

Unit not defrosting quoted for control and bi metal

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269VEM7

Near West Springfield, MA 01089

Roger R.

Job Details: 10/18/2023

Found unit not responding to controls. Will need new main and UI boards. Quoted $279.99 for main and $195.99 for UI panel. ; ordrng 1 WPW10312695 (Control) and 1 W10740217 (Ui panel)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Charlotte, NC 28269

Robert A.

Job Details: 10/18/2023

The parts were installed and tested. The unit is working as designed.; dspstn on spec-tagged invntry: 1 LINEARGUAGES OIL-LESS

We serviced a

MAYTAG DISHWASHER

Model MDB8989SHB0

Near China Grove, NC 28023

Vincent O.

Job Details: 10/18/2023

"Found no motor operation. Verified power to motor and motor not operating. Also found f1e1 control failure, control seems to be working at this time. Quoted customer for both parts. Explained possible circumstances. Customer would prefer to replace."

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Coventry, CT 06238

Amanda R.

Job Details: 10/18/2023

"Lid lock and strike broken replaced both tested operation normal ; used 1 W11457841 (STRIKE), and 1 W11394572 (DOOR LOCK) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204KWH1

Near Millbury, MA 01527

Angel R.

Job Details: 10/18/2023

"Found tub leaking on left bottom corner right at the seam, will order new tub.; ordrng 1 W11409866 (Tub)"

We serviced a

MAYTAG WASHER

Model MVWB835DC4

Near Charlotte, NC 28278

Jeff L.

Job Details: 10/18/2023

replaced all parts ordered found bad slider unit ran and checked ok; dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W10754448 CLUTCH

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near East Hampton, CT 06424

Jeremy B.

Job Details: 10/18/2023

Wash motor not running but getting power. Replaced sump assy and tested all checks ok. ; used 1 W11025157 (MOTOR/SUMP) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDF730PAYB3

Near Waterbury, CT 06705

Jimmy R.

Job Details: 10/18/2023

"Tested unit and found machine would not drain at end of cycle found pump coming on but not pumping out water. Checked drain line and found line connected to garbage disposal found disposal plug had never been popped out causing unit to not drain water, removed plug and unit is now draining and operating to specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Worcester, MA 01603

Angel R.

Job Details: 10/18/2023

"Found moisture buildup in RC and a tiny bit of frost in FC by the vent. Customer has had two companies out to replace fan motor but it seems they did not notice a very large gap in liner at bottom right hand side. Gap is nearly an inch wide and runs for about 18 inches looks like body of unit in the corner may have been damaged. Called tech line and took call on the road as customer had to run errands. On hold for 30 minutes with no answer, will have to call back.; cstmr sgnd Dsclmr"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0EW2

Near East Hartford, CT 06118

Chuck M.

Job Details: 10/18/2023

Customer complaint is that range has no power. Checked voltage and no power from supply. Found breaker tripped. Tested range for possible cause and could not find any issues. Showed customer it works.

We serviced a

MAYTAG COOKTOP

Model MGR7700LZ1

Near Charlotte, NC 28273

Jeff L.

Job Details: 10/18/2023

Customer had gas company out and the right front burner is leaking at orfice where it connects to gas valve. Its tight as can get and still leaking ordering parts to make a good repair. Office will call customer when parts come inPart#W11435630Part#W11628784Part#W11485872; ordrng 1 W11435630 (Burner) and 1 W11628784 (Burner valve) and 1 W11485872 (Burner orfice)

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Portland, CT 06480

Jeremy B.

Job Details: 10/18/2023

Washer not draining. Found pump propeller broken. Replaced and tested all cjecks ok. ; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Middletown, CT 06457

Jeremy B.

Job Details: 10/18/2023

Top of new tub damaged. Need to reorder ; rqstng P&A on 1 Xtratime (Xtra time) and 1 W11219115 (Tub)

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Middletown, CT 06457

Jeremy B.

Job Details: 10/18/2023

"Washer banging in spin cycle. Found suspension slightly worn and basket has a wobble. Needs new basket and suspension. ; rqstng P&A on 1 W10752719 (Basket), dspstn on spec-tagged invntry: 1 W11130362 SUSPENSION"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Worcester, MA 01604

Angel R.

Job Details: 10/18/2023

"Cam kit became slightly dislodged, adjusted it and test cycle was run. Tested ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Rock Hill, SC 29732

Mitch H.

Job Details: 10/18/2023

"Removed and replaced freezer door, checked and ensured door was sealing around full perimeter. Adjusted and tightened evaporator fan cover to stop vibration noise. Refrigerator operating properly."

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE01

Near Mooresville, NC 28117

Vincent O.

Job Details: 10/18/2023

Installed new light kit. All lights now Illuminated. All functions check ok. ; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Charlotte, NC 28269

Vincent O.

Job Details: 10/18/2023

Installed new compressor and condenser. Pulled vacuum and checked for leaks. Charged system with 4.5oz r134. Tested and verified proper cooling and operation. All functions check ok.

We serviced a

KITCHENAID TRIO CD

Model KRFC300ESS09

Near Rock Hill, SC 29732

Mitch H.

Job Details: 10/18/2023

"Removed and replaced freezer ice maker. Manually cycled ice maker, completed and filled properly."

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Fort Mill, SC 29715

Mitch H.

Job Details: 10/18/2023

"Customer could not provide purchase receipt. Said they were told by Whirlpool that it was under warranty. Explained that without the receipt or authorization from Whirlpool I could not work on washer without payment. Called office, confirmed that there was no authorization. Customer is going to call Whirlpool to get approval for repair.; saved tckt"

We serviced a

MAYTAG WASHER

Model MVWB765FC3

Near Worcester, MA 01607

Angel R.

Job Details: 10/18/2023

"Installed new control and panel, latch was still locked replaced latch and tested ok.; used 1 W10810403 ( Latch) from stock"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Newington, CT 06111

Jeremy B.

Job Details: 10/18/2023

Dryer not heating. Found open cycling thermostat. Replaced and tested all checks ok. Recommended customer clean vent. Found weak air flow. ; used 1 WP3387134 (THERMOSTAT) from stock

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Mount Holly, NC 28120

Ryan S.

Job Details: 10/18/2023

"Customer complained unit will run but shuts off after awhile and wont turn back on, had another company come out and they replaced control board and acu per her paperwork. They came out twice she said. Ran unit on timed dry and door opened up unit. Heater is coming on and cutting on and off at proper temps. Airflow is good and passed vent test kit test. Vent to exhaust in home is open and air is flowing properly. Drum is spinning properly and no noses from wheels or pully. Unit is running and not overheating. Can not find any issue. Called techline found motor is overheating, ordering motor.sr#7737588107 and blower; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017FS2

Near Denver, NC 28037

Ryan S.

Job Details: 10/18/2023

Customer complained of no heat. Found magnetron not working or testing as working. also found damage to capacitor/diode. Ordering Magnetron thermostat as well. Scheduled return call for 10-24-23 am. ; ordrng 1 W10754299 (Magnatron) and 1 W10850446 (Capacitor) and 1 W11256462 (Diode) and 1 W10832024 (Magnatron therostat)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Crouse, NC 28033

Ryan S.

Job Details: 10/18/2023

"Customer complained unit getting off balance and has a noise . Ran high speed spin and balance detection. Found unit in balance and suspension good, informed customer to just make sure clothes are distributed evenly . Found slider damaged. Replaced slider from,ts. Slider causing noise, ran component Activation and verified proper operation. ; used 1 W10734521 (SLIDER) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Lincolnton, NC 28092

Ryan S.

Job Details: 10/18/2023

"Customer complained unit not working. Found no error codes present , found water not entering unit. Customer said he bought it awhile back but just had it plumbed in. Found hose to unit was backwards , had a chick valve with flow direction on hose. Informed customer to call plumber back to repair hose issue. Verified proper operation of unit otherwise."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Dallas, NC 28034

Ryan S.

Job Details: 10/18/2023

Retuned to install timer and knob. Ran timed dry to test. Verified proper operation.

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Charlotte, NC 28209

Jeff L.

Job Details: 10/18/2023

Found dryer after running about 5 minutes on auto sense the dryer screen would show clean venting for better drying at this time I am running the unit on time dry to see if it duplicates the problem. Office will customer when part comes inSR# 7737559729 spoke with shamia all parts and labor covered; ordrng 1 3387223 (Sensor)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Charlotte, NC 28215

Jeff L.

Job Details: 10/18/2023

Replaced parts ordered unit is running and checked ok.Call complete; dspstn on spec-tagged invntry: 1 W11417466 CNTRL-ELEC

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Charlotte, NC 28205

Jeff L.

Job Details: 10/18/2023

Found door boot ripped in the edge section causing leaking thru front door. Needs new door gasketPart#W11578223Will return 10-25-23; ordrng 1 W11578223 (Door bellow)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Charlotte, NC 28208

Jeff L.

Job Details: 10/18/2023

Found L1 and neutral voltage at 117Found L2 and neutral voltage at 117Found from L1 to L2 000 voltsThe drum would tumble but not drying advised customer the dryer is fine need electrician to look at power supply from home. Call complete

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Dallas, NC 28034

Ryan S.

Job Details: 10/18/2023

Customer complained unit shaking and making noise when washing/ spinning. Ran service mode and found unit not vibrating more than normal. Suspension is good. Ran high speed spin in service mode and unit vibrating but not more than normal. Found hose is hitting wall when spinning and informed customer of that. Informed customer to make sure clothes are arranged evenly to prevent unit from getting off balance. Made sure bake panel was correct per service poster W11695259. Informed customer unit is working as designed.

We serviced a

MAYTAG DRYER

Model MGDB765FW0

Near Foxborough, MA 02035

Aimee Z.

Job Details: 10/18/2023

F3e2 moisture sensor openAlso needs new coils weak coils and igniter light after second try Cust needs vent cleaned low flow of air outside Hell have done by time return.; ordrng 1 279834 (Coils) and 1 WPW10298258 (Sensor harness) and 1 279311 (Igniter)

We serviced a

LG DRYER

Model DLEX7600WE

Near Norfolk, MA 02056

Aimee Z.

Job Details: 10/18/2023

Installed 4 roller assy And tested complete

We serviced a

SAMSUNG WASHER

Model WA45T3200AW/A4

Near Franklin, MA 02038

Aimee Z.

Job Details: 10/18/2023

Cust stated no spinning.Put some wet towels in washer tested drain and spin cycleNo hitting high speed spin and also getting no hot water just humsChecked water source is good; ordrng 1 DC75-00010F (Run cap) and 1 DC62-00311F (Hot valve)

We serviced a

LG WASHER

Model WM3600HWA/01

Near North Attleborough, MA 02760

Aimee Z.

Job Details: 10/18/2023

Theres water in tub and under no draining and leaking Found 120 to pcb board Low voltage out of Cntrl Needs ui brdsCost to high Cust buying new

We serviced a

KITCHENAID TRIO CD

Model KRFC300ESS09

Near Cornelius, NC 28031

Vincent O.

Job Details: 10/18/2023

Installed new harness and controls. Tested and verified proper operation. All functions check ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAMS0

Near Troutman, NC 28166

Vincent O.

Job Details: 10/18/2023

Unit powers on and cycles. No control issue. Customer complaint of not cleaning. Found no motor operation. F4e3 error. Order and replace sump/motor assembly. ; ordrng 1 W11613570 (Sump/motor)

We serviced a

GE DRYER

Model GTD84ECSN2WS

Near Lebanon, CT 06249

Amanda R.

Job Details: 10/18/2023

The door catch broken replaced catch door closing ; used 1 279570 (CATCH KIT) from stock

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Tolland, CT 06084

Amanda R.

Job Details: 10/18/2023

Basket rusting on top around the whole basket ; ordrng 1 W10902814 (Wash plate) and 1 W11513243 (Basket)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Tolland, CT 06084

Amanda R.

Job Details: 10/18/2023

Console sticker peeling up replaced console and Ui

We serviced a

WHIRLPOOL DRYER

Model MED7230HW2

Near Tolland, CT 06084

Amanda R.

Job Details: 10/18/2023

F2e1 error code complaint that after last Ui was replaced it didnt start once had to reset power to unit to get it started checked power at terminal properly grounded replaced both control and Ui called tech support sr 7737587613

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Worcester, MA 01604

Angel R.

Job Details: 10/18/2023

"Found terminal block broken off and wires touching the back panel, tested both bake and broil elements and both were ok. Unit getting a proper 240 at the outlet. Replaced terminal block and ran a preheat cycle which was ok. Called whirlpool to document light smoke coming from cooktop of unit to assure customer since unit was never ran it will need to be preheated at 450 for 30 min to burn off excess oils from manufacturer. SR#7737585966; used 1 W10245259 ( Terminal block) from stock"

We serviced a

SAMSUNG RANGE

Model NE59R4321SS/AA

Near Worcester, MA 01604

Angel R.

Job Details: 10/18/2023

"Found dual front right element stuck on high, element is good. Switch tested bad, will order new switch. Customer complaint of touch screen panel separating but still working, advised cannot replace until failure of component. ; rqstng P&A on 1 DG44-01006B (Infinite switch)"

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near Waterbury, CT 06702

Jimmy R.

Job Details: 10/18/2023

"Checked over fridge and found unit not cooling in both section checked compressor and found running but buzzing very loud, checked evap and found no frost pattern forming. Checked suction line for heat and noticed cap tubing at die dryer leaking oil, die dryer leaking at crimp witch leaked out all oil burning up compressor. Unit needs new compressor kit all couplers due to aluminum and access valve, will order all parts and return ; ordrng 1 W11506635 (Access valve) and 1 W11582579 (Compressor) and 1 W11504419 (Coupler) and 1 W11504445 (Coupler) and 1 W11504449 (Coupler)"

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LS4

Near Waterbury, CT 06708

Jimmy R.

Job Details: 10/18/2023

"Checked over oven and found unit would not stay lit found ignitor would come on and click over and over then light and shut right off, replaced ignitor due to a crack in old one and same issue unit keep lighting then shutting down, replaced spark module and no change same issue. Went threw unit and found when lighting the gas is very light coming out also control relay keep clicking when lighting, will order new control, valve, module and harness parts tentative due to special order ; ordrng 1 W11620570 (Cntrl) and 1 WPW10475149 (Spark module) and 1 W11449506 (Regulator)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM14

Near Auburn, MA 01501

Chris B.

Job Details: 10/18/2023

Replaced part and unit running normal. No leaks detected. 1yr warranty on parts and labor.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near East Hartford, CT 06108

Chuck M.

Job Details: 10/18/2023

"Installed evaporator fan motor, fan blade and grille. Showed customer it works."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB04

Near Willington, CT 06279

Amanda R.

Job Details: 10/18/2023

Complaint freezing everything in ff section damper open and it shouldnt be mayo salad dressing frozen on door replaced diffuser set temps at recommended ; used 1 W11317276 () from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Chaplin, CT 06235

Amanda R.

Job Details: 10/18/2023

Unit canceled over phone

We serviced a

WHIRLPOOL DRYER

Model LER6634BW2

Near Northampton, MA 01060

Mike K.

Job Details: 10/18/2023

Unit tumbling but not heating. Found open heating element. Quoted for part/labor and approved. Replaced heating element and power went off to whole house during repair so could not test. Cs to test when power comes on and let us know if any further issue; used 1 279838 (ELEMENT) from stock

We serviced a

LG WASHER

Model WM2250CW

Near Northampton, MA 01060

Mike K.

Job Details: 10/18/2023

"Replaced inlet valve and ran sped wash, went through fill, wash and drain with no leaks found. Left unit in final spin."

We serviced a

WHIRLPOOL REFRIGERATOR

Model ABB1924WEB2

Near Holyoke, MA 01040

Mike K.

Job Details: 10/18/2023

"Fr door not opening fully, right side slide sticking, removed some ice build up and greased , operating much smoother."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Avon, CT 06001

Chuck M.

Job Details: 10/18/2023

Customer complaint is that washer was stuck on sensing. Inspected and found flannel blankets in washer. Ran diagnostics and found error code F9e1 long drain. Ran manual test cycle successfully. Customer had load set to auto sensing and washer was taking too long to fill and go into wash. Changed settings to heavy and deep water wash and washer began washing. Washer checked ok. Showed cu

We serviced a

MAYTAG WASHER

Model MHW5630HW2

Near Winsted, CT 06098

Chuck M.

Job Details: 10/18/2023

Installed control and console. Checked ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFXS25RYMS0

Near Simsbury, CT 06070

Chuck M.

Job Details: 10/18/2023

Customer complaint is that ice maker container would not come out. Found ice buildup underneath container and fill cup blocked with ice. Cleared ice. Checked ok.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ1

Near Worcester, MA 01604

Chris B.

Job Details: 10/18/2023

Complaint that the unit is not cycling through correctly. Found error code F8. Ran diagnostic test and found unit over suds and unleveled. Adjusted dishwasher and cleared out the drip pan. Mentioned to the customer about excess suds. Unit working normal.

We serviced a

SAMSUNG WASHER

Model WA50R5200AW/US03

Near Worcester, MA 01603

Chris B.

Job Details: 10/18/2023

Replaced all shocks and unit running normal. Customer started a quick cycle and started up ok.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Rock Hill, SC 29732

Mitch H.

Job Details: 10/18/2023

"Tested and ran diagnostics. Found long fill error. Tested valve, very low water flow from cold valve. Quoted customer to replace valve. Customer approved repair. Replaced valve, tested, operating properly.; used 1 W11210459 (Valve) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ2

Near Fort Mill, SC 29715

Mitch H.

Job Details: 10/18/2023

"Disassembled dishwasher, removed damaged tub, replaced with new tub sent to customer. Reassembled, tested and checked all parts installed correctly. Ran dishwasher on normal cycle for 20 minutes. Cancelled cycle, unit drained properly. Checked all components for leaks, no leaks found. Dishwasher operating properly and normally ; used 1 W11409866 (Tub) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Simsbury, CT 06070

Chuck M.

Job Details: 10/18/2023

Installed console and tested. Showed customer it works.

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Springfield, MA 01107

Roger R.

Job Details: 10/18/2023

"Found unit has a worn cam . Quoted for parts and labor, replaced and tested, all okay. ; used 1 W10721967 (CAM KIT) from stock"

We serviced a

GE REFRIGERATOR

Model GSS25WGTICC

Near Chicopee, MA 01020

Roger R.

Job Details: 10/18/2023

"Unit has a bad icemaker that needs to be replaced. Quoted 199.99 for new icemaker, plus 239 labor charge. Will order and return as soon as possible.; ordrng 1 WR30X10093 (ICEMAKER)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Ludlow, MA 01056

Roger R.

Job Details: 10/18/2023

Found unit has a loose drive hub on the wash basket. Replaced and checked. All okay. ; used 1 W10528947 (HUB) from stock

We serviced a

MAYTAG REFRIGERATOR

Model MZD2766GEQ

Near Ludlow, MA 01056

Roger R.

Job Details: 10/18/2023

Installed new compressor overload per recall use claim number r22553 for payment. Part number W10247581 was sent to customer and installed.

We serviced a

WHIRLPOOL RANGE

Model MER8800FZ5

Near Plymouth, CT 06786

Jimmy R.

Job Details: 10/18/2023

"Installed new parts and heated oven to 350 degrees, oven got to temp and held made sure oven would cycle heat on and off and unit did as designed. Checked all other operations and unit is now work8mg to factory specs"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Holyoke, MA 01040

Mike K.

Job Details: 10/18/2023

"Replaced sump assy and verified wash motor running, spray arm movement and no leaks found"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH76719CS0

Near Agawam, MA 01030

Mike K.

Job Details: 10/18/2023

"Unit had been flickering on/off and then just stayed off. Unit turned on while moving stuff to access plug, was not in fully. Plugged in fully and unit staying on.Service call only collectedPaid for with one check for all three appliances"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LGHD2369TF6

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 10/18/2023

"Complaint, back wall of fresh food zone is turning. Into blocks of ice. Have to chip away. Also not cooling properly. Also not making ice in upper or lower icemaker. Not dispensing water. I found damper door is stuck. Open is not closing in diagnostics. I found isolation valve has failed not allowing water to enter Into refrigerator at all. I found condensation and rust on the back wall behind refrigerator indicating a void in insulation voids and insulation are considered non-repairable. Customer declined repair today to have valve and air baffle tower replaced. Unit is 44? in fresh food zone as of right now was set at 38?. Heavy frost and snow all around icemaker indicating air leak occurring in ice box fresh food zone as well."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 10/18/2023

Complaints shelves keep on rolling. Whenever you open the doors. Have to push shelving in and then close door slowly. I found leveling legs have never been adjusted. Unit was still sitting on wheels. Upon arrival causing refrigerator to be leaning forward. I level refrigerator also level the doors tested operations no additional issues found everything is working properly as of right now.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 10/18/2023

I replaced all previously ordered parts. I tested operations. Everything is working normally as of now no abnormal noises or issues heard

We serviced a

SAMSUNG REFRIGERATOR

Model RF263TEAESG/AA04

Near East Granby, CT 06026

Gary V.

Job Details: 10/18/2023

"Installed new ice make kit and cycled, please allow 24-48 for ice production."

We serviced a

MAYTAG WASHER

Model MVW6230HC0

Near Enfield, CT 06082

Gary V.

Job Details: 10/18/2023

"Rent center called for service on this unit, its out of warranty and estimate needs to be billed out to them. Inspected and found communication fault in main acu and drive belt squealing, office to call rent center for payment or autho.; rqstng P&A on 1 W11543994 (Main acu) and 1 W11239857 (Drive belt)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT790SAYM3

Near Agawam, MA 01030

Mike K.

Job Details: 10/18/2023

Unit fills but wash motor not running. Quoted for sump assy. Denied. Paid for service call with single check for all three appliances.; dspstn on spec-tagged invntry: 1 WPW10482480 MOTOR/PUMP

Contact Us Today

About Us