Service History 167 - Advantage Appliance Repair

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW1

Near Matthews, NC 28104

Jonathan J.

Job Details: 02/27/2024

"Replaced all previously ordered parts. I tested operations performed a control board calibration cycle per technical instructions. No additional issues found everything is now working fine. no abnormal noises ; dspstn on spec-tagged invntry: 1 W10324651 HUB 1 W10528947 HUB , 1 W10721967 CAM KIT , and 1 W10913953 ACTUATOR"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Lancaster, SC 29720

Jonathan J.

Job Details: 02/27/2024

"Complaint dryer is not getting hot. Not drying clothes shutting itself off within five minutes on any cycle other than quick dry and timed dry. Always running a half a load in the dryer. I found incoming voltage across red and black wiring upon arrival is 80.2 V, I found red to white voltage is 0.2 V I found black to white wiring is 122.8 V AC I found black to ground is the same. I turned breaker off at panel breaker back on at panel unit now getting correct voltage to dryer across red and black. 245.9 V AC. I found moisture sensor and diagnostics history. Light is not turning off indicating moisture bar sensor issue still present dryer is now heating fine with no further issues found with the heating element or additional issues. ; ordrng 1 WPW10298258 (Harness) and 2 WP3387223 (Sensor bar)s and 1 W11086603 (Screen) and 1 W11525996 (Control)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Kershaw, SC 29067

Jonathan J.

Job Details: 02/27/2024

Control door since all the way to Dunn the dots keep moving between sense fill wash rinse done over and over and over again. Will not start a cycle will not do anything. I found control board defective I replace control board and actuator found actuator was causing a low-voltage issue. I performed a quick wash cycle. no additional issues found with washing machine at this time. Everything is working fine no leaking of any sort occurring at this time.; used 1 W10913953 (ACTUATOR) from stock

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Huntersville, NC 28078

Robert A.

Job Details: 02/27/2024

"I installed the ordered part and tested the unit for the cx. The MW does not in regular MW mode. It works fine in easy convect, all other MW functions do not work. I called Techline to document the issue. The MW door is still having the same issue, now it is consistently not connecting on the right side. The right side of the door has to be pushed in to acknowledge a closed door. I checked the harness to make sure the wires were in the correct spot. The door is not crooked or bowed neither is the MW door frame. Im ordering a MW control board and another interlock harness. This job needs another 2 ct.; ordrng 1 W11325786 (MW control board) and 1 W11578578 (Interlock harness)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Worcester, MA 01603

Roger R.

Job Details: 02/27/2024

Checked unit. All checks okay. Unit tested properly and ran through rinse cycle. All checks correctly.

We serviced a

GE REFRIGERATOR

Model GYE22KSHBSS

Near Northampton, MA 01062

Mike K.

Job Details: 02/27/2024

"Cs said unit had been working since last visit. Pulled unit out and fan not running, compressor drier/lines all very hot. Replaced fan and verified working. Cleared condenser of lint."

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near North Attleborough, MA 02760

Aimee Z.

Job Details: 02/27/2024

Installed new motor and ran diagnostics completAgitated and spinning Also put on a spin

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 02/27/2024

"Blower wheel cracked causing noise. Had to drill old wheee off replaced motor and wheel and tested all checks ok. ; used 1 279827 (MOTOR), and 1 WP697772 (BLOWER WHEEL) from stock"

We serviced a

SAMSUNG REFRIGERATOR

Model RF220NCTAWW/AA

Near Wallingford, CT 06492

Jeremy B.

Job Details: 02/27/2024

Fresh food section not cooling. Evap fan not running. Found ok at motor and 0vac from control. ; rqstng P&A on 1 DA31-00334C (Fan) and 1 DA92-00426A (Pcb)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near North Attleborough, MA 02760

Aimee Z.

Job Details: 02/27/2024

"Found need new bellow @ 5 oclockAdvised Cust no to use large tear; ordrng 1 W11314648 (Bellows), states that autho needed"

We serviced a

SAMSUNG REFRIGERATOR

Model RF25HMEDBSR/AA 15

Near Plainville, MA 02762

Aimee Z.

Job Details: 02/27/2024

"Found ice maker jammed took down , got ice out outFor fresh start. Theres no ice build up by back of ice makerCoil loop is frozen.I used used test button and filled with water Is filling with water.24 hours advised customer to call and let us know Also found the gasket on the right door Is torn.; ordrng 1 DA97-05253U (Right door gasket), states that autho needed"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Kershaw, SC 29067

Jonathan J.

Job Details: 02/27/2024

"Complaint while in the middle of the wash cycle washing machine started going crazy flipped on its side, dumped water all over the place and close everywhere after that noticed a hole in the tub and the middle spins freely. Also found a bolt laying on the floor underneath the washing machine as well and oil underneath of washing machine. I found gearcase is leaking oil. I found the bolt customer found was the rotor bolt. I found wash plate. Spline is completely stripped out. I found tub has a hole in it. I checked suspension rod. Suspension rods are tight and inspected for error codes no error, codes and diagnostics fault history I found plastics on the right side. Basil are damaged outer tub looks fine no additional issues found with washing machine will need gearcase and inner tub assembly and all associated parts to fix. ; rqstng P&A on 1 W11260238 (Rotor) and 1 W10734521 (Clutch) and 1 W10754448 (Clutch electric) and 1 W11449841 (Gearcase) and 1 W11662175 (Plastics) and 1 W11551646 (Nut) and 1 W11178227 (Basket) and 1 W11510461 (Washplate) and 1 W10752187 (Screw)"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Worcester, MA 01602

Roger R.

Job Details: 02/27/2024

Found bolt had come out of rotor. Applied loctite to threads and reinserted and tightened. All checks okay.

We serviced a

WHIRLPOOL MICROWAVE OVEN

Model WMH31017HZ08

Near Foxborough, MA 02035

Aimee Z.

Job Details: 02/27/2024

Installed new control and tested; dspstn on spec-tagged invntry: 1 W11552018 CNTRL-ELEC

We serviced a

MAYTAG MICROWAVE

Model MVWP575GW0

Near Spencer, MA 01562

Chris B.

Job Details: 02/27/2024

Replaced part ran two diagnostic cycles and unit running normal. New agitator holding on properly.

We serviced a

JENN-AIR DISHWASHER

Model JDPSS244LL2

Near Sturbridge, MA 01566

Chris B.

Job Details: 02/27/2024

Complaint that the unit is not cycling through correctly. Found error code F7E2 motor failure. Replaced part and unit running normal. Ran two diagnostic cycles with no issues. No leaks detected. ; dspstn on spec-tagged invntry: 1 W11460946 MOTOR/SUMP

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Waterbury, CT 06710

Jimmy R.

Job Details: 02/27/2024

"Tested unit and found fridge section holding temp and freezer warm not freezing ice cream, removed evap cover and found weak frost pattern also found fridge door gasket not sealing and up unit running all the time. Checked compressor and found running but warm to touch unit has sealed system leak or low charge need to return with parts ; ordrng 1 W11497963 (Evaporator) and 1 W11504450 (Coupler) and 1 W11506620 (Coupler) and 1 W11109499 (Drier) and 1 W11506635 (Valve) and 1 W11504447 (Coupler) and 1 W11506623 (Coupler) and 1 W11504445 (Coupler)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HC3

Near Waterbury, CT 06710

Jimmy R.

Job Details: 02/27/2024

Ck over unit found 120VAC going to unit but unit would not power on to operate. Remove console and found roach particles inside and on main control and user interface. Rent a center must contact customer and figure out a solution.

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Wales, MA 01081

Chris B.

Job Details: 02/27/2024

"Replaced all parts and ran three diagnostic cycles and a calibration cycle. Washer running normal. No leaks detected. No noises present. Used TS on actuator was not available in the parts bin. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W10752187 AGITATOR SCREW , and 1 W11449840 GEARCASE"

We serviced a

KITCHENAID ICEMAKER

Model KUID508HPS01

Near Worcester, MA 01609

Roger R.

Job Details: 02/27/2024

Removed and replace compressor using APA and manufactures guidelines recharge with refrigerant in checked unit made three batches of ice while reassembling and testing all checks OK ; dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV

We serviced a

SAMSUNG RANGE

Model NE63A6511SS/AA

Near Middletown, CT 06457

Jeremy B.

Job Details: 02/27/2024

Metaled new keypad and control. All checks ok. Demonstrated proper operation to customer.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Northampton, MA 01062

Mike K.

Job Details: 02/27/2024

"Unit would not start. Found only one lead had voltage at terminal, breaker wasnt tripped, but reset and unit operating. Tested unit and n timed dr, verified heater cycling and timer advanced. Explained to cs and may have weak breaker, but running now."

We serviced a

HOTPOINT RANGE

Model RGB745WEH7WW

Near Easthampton, MA 01027

Mike K.

Job Details: 02/27/2024

"Verified bad igniter and repeated quote from office, accepted. Replaced igniter and tested on bake, preheated fine.; dspstn on spec-tagged invntry: 1 4342528 IGNITOR ROUND 2.5-3 AMP"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Putnam, CT 06260

Amanda R.

Job Details: 02/27/2024

Throwing a F8e1 long fill randomly on well water has house filter made sure both waters were on going to unit checked screens

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Killingly, CT 06241

Amanda R.

Job Details: 02/27/2024

Detergent Dispenser not opening replaced dispenser tested opened normally ; dspstn on spec-tagged invntry: 1 W11412300 DISPENSER

We serviced a

KITCHENAID COOKTOP

Model KCED600GSS01

Near Brooklyn, CT 06234

Amanda R.

Job Details: 02/27/2024

The cooktop peeling up off of frame on the right side ; ordrng 1 W11051485 (Cooktop)

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HBS0

Near Canterbury, CT 06331

Amanda R.

Job Details: 02/27/2024

43 71 errors fills and drains not washing wash motor getting 120v out of control replaced sump assembly tested operation normal ; used 1 W11665769 (MOTOR/SUMP) from stock

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Lisbon, CT 06351

Amanda R.

Job Details: 02/27/2024

Replaced control tested goes into high speed spin leveled unit ; dspstn on spec-tagged invntry: 1 W11322903 CNTRL-ELEC

We serviced a

SAMSUNG REFRIGERATOR

Model RF28R6241SR1AA

Near Thomaston, CT 06787

Jimmy R.

Job Details: 02/27/2024

"Test unit upon arrival and found no ice being made remove and found ice maker jammed, clear out jammed ice and unit cycle and calls for water. Customer always having issue with ice forming underneath bottom deli draw check and ran diagnostics and found damper control not closing order damper for repair parts Tentative P/A; ordrng 1 DA97-07189E (Damper)"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Plymouth, CT 06786

Jimmy R.

Job Details: 02/27/2024

Tested unit and ran diagnostics found no error code check venting and found vent behind unit longer than normal and collapse restricting air flow adjust and correct issue and ran test and check outdoor vent and air now flowing properly unit now operating as manufacturer specs

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Harwinton, CT 06791

Jimmy R.

Job Details: 02/27/2024

"Ck unit and found pin hole crack on drain tube causing leak order new replacement drain tube parts tentative P/A; ordrng 1 W11036161 (Drain hose), states that autho needed"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Sprague, CT 06330

Amanda R.

Job Details: 02/27/2024

Complaint not advancing to end of cycle long fill no fill error made sure both hot and cold water was on on well water has house filter checked inlet screens tested operation normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Middlefield, CT 06455

Jeremy B.

Job Details: 02/27/2024

Fill tube for upper icemaker frozen again. Called tech support and verified 120vac at black and red wire at heater. Was able to that and run fill test 45 was given this reference number 7738561209 will order and replace fill tube heater. ; ordrng 1 W11087201 (Fill tube heater)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS2

Near West Hartford, CT 06119

Gary V.

Job Details: 02/27/2024

"Installed new fill hose and cycled, tested fine."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Manchester, CT 06042

Gary V.

Job Details: 02/27/2024

"Inspected and found bezel, lid latch and strike all broken, will call for return date. ; ordrng 1 W11394572 (Lid lock) and 1 W11457841 (Strike) and 1 W11545554 (Bezel)"

We serviced a

WHIRLPOOL COOKTOP

Model KCGD500GSS00

Near Charlotte, NC 28262

Jeff L.

Job Details: 02/27/2024

Replaced electrode unit ran and checked okCall complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ1

Near Charlotte, NC 28206

Jeff L.

Job Details: 02/27/2024

Replaced water inlet tested unit ran as normal with no leaks. Unit ran and checked okCall complete

We serviced a

KITCHENAID RANGE

Model KSEG950ESS0

Near Paxton, MA 01612

Roger R.

Job Details: 02/27/2024

"Silicone around edge of glass was not manufactured correctly and is rough and uneven. Will need to replace glass top due to defective manufacturing process. Ordered new top for range. ; ordrng 1 W10813359 (Cooktop, glass)"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FG4H2272UF

Near Litchfield, CT 06750

Jimmy R.

Job Details: 02/27/2024

Ck unit ran diagnostics and found all fan motor running except freezer evaporator fan motor. Remove door and panels and check voltage from harness while running fan operation in diagnostics and received 12VDC. Order fan motor for repair. Parts tentative P/A; ordrng 1 809069207 (Fan motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB0

Near Windham, CT 06226

Amanda R.

Job Details: 02/27/2024

When calling for eta customer said he canceled appt last Friday

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Plainville, CT 06062

Chuck M.

Job Details: 02/27/2024

Replaced inlet valve and control. Tested and washer checked ok. Informed customer that water pressure is very high causing hammering in pipes.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Southington, CT 06489

Chuck M.

Job Details: 02/27/2024

Customer complaint is that food is freezing in drawers. Received evaporator cover assembly but it was not correct to unit. Ordered correct evaporator cover. Shelf stud is missing and shelf frame cracked. Took pics. Ordered shelf and stud. ; ordrng 1 W11610999 (Evaporator Cover) and 1 W11284453 (shelf-glas) and 1 W11226828 (stud-shelf)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Belmont, NC 28012

Ryan S.

Job Details: 02/27/2024

Customer complained ice dispenser not working. Found voltage going to auger motor and dispenser flap opening when paddle is pressed for ice. Checked voltage and voltage without motor hooked up starts at only getting 43vdc at auger and from board p2-7 and p2-8Customer had already replaced auger motor once so this is a new whirlpool brand auger motor in it. Called techline tech line confirmed board issue quoted 522.83. Collected via card. Scheduled return call for 3-1-24; ordrng 1 W11664342 (Control)

We serviced a

WHIRLPOOL RANGE

Model RS675PXGT8

Near Belmont, NC 28012

Ryan S.

Job Details: 02/27/2024

"Customer complained unit front right burner not working, confirmed bad element and damage to receptacle, ordering surface element, And harness to infinite switches. Informed customer office will call when parts come in. ; ordrng 1 WPW10259865 (8 surface eleemnt) and 1 4456590 (Infinite switch harness)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF341PAPW1

Near Belmont, NC 28012

Ryan S.

Job Details: 02/27/2024

Customer complained unit dispenser not opening. Ran through diagnostic and no signal from control to open door. Ordering control and dispenser informed customer office will call when part comes in. ; ordrng 1 WPW10428217 (Dispenser) and 1 W11683652 (Control board)

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC5

Near Charlotte, NC 28278

Mitch H.

Job Details: 02/27/2024

Checked and found residue was from dirt buildup under wash plate and bolt cap. Customer is using Afresh but I advised her to run washer through a cycle empty and add a cup of vinegar to help clean residue.

We serviced a

MAYTAG WASHER

Model MVW7232HW2

Near Southington, CT 06489

Chuck M.

Job Details: 02/27/2024

Customer complaint is that washer shaking during spin. Ran diagnostics and found error code F0e3 overloaded. Ran unbalanced detection. Washer checked ok. Explained off balance loads and weight distribution.

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Southington, CT 06489

Chuck M.

Job Details: 02/27/2024

"Customer complaint is that washer would not start. Found control wash and rinse LEDs stuck on. Ran automatic test cycle and heard actuator vibrating and rattling. Replaced control and actuator. Found gear case leaked onto drive pulley and in shield. Ordered gear case, cam, belt, hub and wash plate. ; ordrng 1 W10902814 (washplate) and 1 W11454734 (Gear Case) and 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt) and 2 ExtraTimeSlots (Extra Time Slots)s and 1 W10324651 (Hub), dspstn on spec-tagged invntry: 1 W11116592 CNTRL-ELEC , used 1 W10913953 (ACTUATOR) from stock"

We serviced a

KITCHENAID ICEMAKER

Model KUIX535HBS01

Near Southington, CT 06489

Chuck M.

Job Details: 02/27/2024

Replaced drain pump and tested. Ice machine is working. Showed customer it works. Advised customer to allow time for ice production.

We serviced a

JENN-AIR REFRIGERATOR

Model JFX2597AEM2

Near Farmington, CT 06085

Chuck M.

Job Details: 02/27/2024

Customer complaint is that ice maker was not working. Customer stated he could periodically hear inlet valve hum. Inspected and found fill cup blocked. Cleared and advised customer to allow time for ice production.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Ellington, CT 06029

Gary V.

Job Details: 02/27/2024

"Inspected and found evap fan not running and reservoir frozen, will order fan motor and return.; ordrng 1 WP2315549 (Evap fan)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SMBM00

Near East Windsor, CT 06016

Gary V.

Job Details: 02/27/2024

"Installed new ice maker and door gasket, cycled and please allow 24 hours for ice production."

We serviced a

MAYTAG DRYER

Model MED7100DW0

Near Windsor Locks, CT 06096

Gary V.

Job Details: 02/27/2024

"Inspected and found idler pulley worn out, replaced and cycled, tested fine.; used 1 279640 (IDLER PULLEY) from stock"

We serviced a

WHIRLPOOL RANGE HOOD

Model UXT5530AAS3

Near Pineville, NC 28134

Mitch H.

Job Details: 02/27/2024

"Tested and found switches not engaging and fan not staying on. Needs control. Quoted customer for repair and saved estimate. Customer approved repair. Checked part availability and advised customer that office will call to schedule when part arrives. Collected $270 cash for part and service call, balance due on return .; ordrng 1 W10851619 (Control)"

We serviced a

KITCHENAID RANGE

Model KFGC506JSS01

Near Watertown, CT 06795

Jimmy R.

Job Details: 02/27/2024

Install all parts will need to come back for front left and front right burners submitted for burner replacement ; ordrng 2 W10891746 (Spreader flames)s

We serviced a

MAYTAG DRYER

Model MED5630MBK0

Near Huntersville, NC 28078

Robert A.

Job Details: 02/27/2024

Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found the unit tumbles and has good airflow. The heater relay at the control board works fine. The terminal block has thermal damage and needs to be replaced. My TS says I have one but its not on my van. Im ordering the part for the return visit.; ordrng 1 279320 (Terminal kit)

We serviced a

LG REFRIGERATOR BOT

Model LMXC23746S/00

Near Longmeadow, MA 01106

Mike K.

Job Details: 02/27/2024

"Unit not cooling, compressor/fans running on arrival. Removed evap cover and heavy frost on first couple turns of evap, rest clear. Sealed system issue. Per office no charge for call."

We serviced a

MAYTAG DRYER

Model MED4200BG0

Near Longmeadow, MA 01106

Mike K.

Job Details: 02/27/2024

"Lint screen will not seat properly, grill is warped. Was able to bend and make work for a few minutes, but goes back to where it was. Quoted for grill/labor. Approved. Collected in full.; ordrng 1 W11125442 (Grill out)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Charlotte, NC 28208

Jeff L.

Job Details: 02/27/2024

Ann 704-307-7560 call when on the way the drain pump is continuously running due to relay being stuck on the control need new control W11603810; ordrng 1 W11603810 (Control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Mount Holly, NC 28120

Ryan S.

Job Details: 02/27/2024

Unit is an unoccupied new build. Builder had unit pulled out already. Customer complained of leaking from motor. Found unit leaking from crack around hose on sump assembly. Needs sump assembly. Ordering sump assembly. Informed Builder office will call when part comes in. ; ordrng 1 W11613570 (Sump assembly)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Charlotte, NC 28214

Ryan S.

Job Details: 02/27/2024

"Customer complained unit not heating. Upon arrival found proper voltage to unit. Found heater good but thermal cut off fuse open short, found exhaust was half filled with lint/ debris. Quoted 256.32 for repair and Informed customer she will need to get exhaust system cleaned or issue could return. Replaced cutoff kit. Ran unit. Unit now heating and eleemt is cycling on and off at proper temps. Collected via card. ; used 1 279816 (THERMAL KIT) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Charlotte, NC 28214

Ryan S.

Job Details: 02/27/2024

"Customer complained of long dry times. No error codes stored. Used vent test kit. Test failed when exhaust hooked up to unit. Passed when unhooked unit from exhaust. Heater working and moisture strip test passed. Informed customer issue must be with exhaust system, unit is working as designed. ; used 1 W11224254 (VENT TEST KIT) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Matthews, NC 28105

Mitch H.

Job Details: 02/27/2024

"Removed and replaced compressor. Charged with nitrogen, checked for leaks, none found. Allowed to sit under pressure for 15 minutes, no loss of pressure. Evacuated nitrogen, pulled vacuum, weighed in correct charge of R600. Compressor running and unit cooling properly.; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a and 1 W11506635 COUPLER 6 NF MS SV"

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFZ10

Near Hebron, CT 06248

Jeremy B.

Job Details: 02/27/2024

Installed new evaporator and pulled a vacuum then recharged with 50g of r600a please allow 24 hrs for temps to stabilize. ; dspstn on spec-tagged invntry: 1 W11504419 COUPLING 8/7 AL-AL and 1 W11504449 COUPLER NR AL 4/2 CAP-EVA

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW2

Near Enfield, CT 06082

Gary V.

Job Details: 02/27/2024

"Inspected and found tub hub stripped, could not remove wash plate, will submit estimate and call.; rqstng P&A on 1 W10902814 (Wash plate), ordrng 1 W10324651 (Hub metal)"

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Agawam, MA 01001

Mike K.

Job Details: 02/27/2024

"Unit is under 1yr wp warranty per service bench. Complaint of leaking every cycle. Ran test cycle and filled and went into wash not wash fine. Found unit leaking when draining, drain hose rubs on wall and made hole in hose, not hose that comes with unit. Hose that comes with unit is too short to reach their drain set up. not covered by warranty."

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Mooresville, NC 28117

Robert A.

Job Details: 02/26/2024

Cx complaint that the units door swings open with no resistance. I inspected the unit to confirm the complaint. I found the left hinge came out of place. I corrected the hinge position and tested the unit for the cx. The unit is working as designed. I collected the service call fee by CC.; dspstn on spec-tagged invntry: 1 W11573702 RIGHT HINGE and 1 W11573703 LEFT HINGE

We serviced a

WHIRLPOOL MICROWAVE

Model WMH54521JZ00

Near Charlotte, NC 28278

Mitch H.

Job Details: 02/26/2024

Checked and found door front loose on hinge side. Found screw missing and mounting hole does not line up correctly. Ordering microwave door. Checked part availability and advised customer that office will call to schedule when part arrives.; ordrng 1 W11371547 (Door) and 1 W11178521 (Nameplate)

We serviced a

ELECTROLUX WASHER

Model EFLS627UIW2

Near Norton, MA 02766

Aimee Z.

Job Details: 02/26/2024

Installed new diaper draw complete

We serviced a

MAYTAG DRYER

Model MGD7230HW3

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 02/26/2024

"Test machine and install hinges,wire harness and sensors ran test unit now running as manufacturer specs ; dspstn on spec-tagged invntry: 2 WP3387223 ELECTRODE and 1 WPW10298258 WIRE HARNESS"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ0

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 02/26/2024

"Tested unit found 4-3, 7-1 error code fault wash motor and no heat. Check for voltage going to motor and receive 120VAC going to motor. Install motor assembly and ran cycle test unit now operating as manufacturer specs"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Waterbury, CT 06708

Jimmy R.

Job Details: 02/26/2024

"Test unit found unit making rattling noise check for noise found noise coming from under unit remove front panel and top panel. try to trace the noise while making sure all exterior and interior bolts are fully tighten and secure, after putting back all machine compartment parts and ran test unit now not making any more noise also add sponge insulation on lower rear panel to help dampening noise unit now operating as design"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Waterbury, CT 06710

Jimmy R.

Job Details: 02/26/2024

Tested unit and found machine not heating up when to check voltage and found terminal block burnt. Remove terminal block and bad wires replace with new secure wires ran and cycle unit now heating and operating normally ; used 1 279320 (Block term) from stock

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Simsbury, CT 06089

Mike K.

Job Details: 02/26/2024

"Unit is under 1yr wp warranty per service bench.Cs complaint of gas smell when using oven., not smelled when off or when using burners. With unit off tested with gas leak detector at oven oriface and all top burners. no gas detected. Started bake cycle several times and lit fine. Tested after turned off and no gas detected. Explained how ovens do not burn all gas when lighting , so when cycling it is normal to smell some gas. Also gas burning has a distinct and separate smell that is sometimes confused with gas, though is quite different. Gas will have a rotten eggs odor.So some gas smell when operating is normal, but unit tested fine, lighting properly and turning off properly with no leaks detected."

We serviced a

KITCHENAID RANGE

Model KFGC506JSS05

Near Simsbury, CT 06070

Mike K.

Job Details: 02/26/2024

"Unit is under 1yr wp warranty per service bench. Rf burner not lighting well, usually not lighting. Burner is sparking and not clogged, but sparking to one side. Swapped with left front burner as same head, same issue. Repositioned lower assy to center igniter better and now matching ignition of left burner."

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Canton, CT 06019

Mike K.

Job Details: 02/26/2024

"Unit is under 1yr wp warranty per service bench. Complaint is that the unit hasnt dried well since new. Heats, tumbles, but stops with clothes still wet. Vent is short and clear and unit has good air flow.Tested in timed dry and unit cycling fine, heating tumbling properly. A different company had been out and thought it was losing temp during cycle, was quoted a control board. Tested outlet temperature over 20 minutes, cycles temps are consistent.Not error codes on unit, ran sensor mode with we wet towel on sensor, sensor properly and decreased time steadily for 10 minutes. when towel removed decreased rapidly.Explained operation to customer. No failure found at this time. Will test using timed dry and call if still having issues."

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Hartford, CT 06112

Mike K.

Job Details: 02/26/2024

"Called number of n call enroute, lm. Went to unit and rang bell, knocked on door, no answer. Called against n to property manager and left second msg. Was at back door, went around to front and answered door.Replaced fly wheel and tested in timed dry fine"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near New Britain, CT 06053

Chuck M.

Job Details: 02/26/2024

Customer complaint is that FF lights are out. Confirmed that lights are out. Module no yet received. Will contact customer when arrive to schedule. Tested reed switches to confirm they are functioning and they all checked ok. ; O-emld tckt

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Avon, CT 06001

Mike K.

Job Details: 02/26/2024

"Unit covered by service pointer for heating element, parts&labor covered. Heater no element collar had corroded away and leaked. Replaced element and ran through diagnostic cycle fine.Cs had to leave before complete. She had asked if anything was due and I had said no, but found authorization only covered parts/labor, not the service call. Attempted to call a couple times and left message apologizing and explaining balance due. Instructed to contact office to make payment; used 1 W11537778 (HEATER W/NUTS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Vernon, CT 06066

Amanda R.

Job Details: 02/26/2024

Replaced both controls checked outlet leveled unit ; dspstn on spec-tagged invntry: 1 WPW10675033 CNTRL-ELEC

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Bolton, CT 06043

Amanda R.

Job Details: 02/26/2024

Complaint that clothes coming out more wet then usual saved me a load to see couldnt ring water out thought it was normal complaint making noise like before recommended recording checked rotor bolt started vinegar bath

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS2

Near Bolton, CT 06043

Amanda R.

Job Details: 02/26/2024

Ran unit three times third time threw error 8/4 water in drip tray went over soap usage and amount filling rinse aid dispenser leveled unit over sudsing occurring started normally cycle to rinse out unit

We serviced a

KITCHENAID RANGE

Model KFDC506JSS01

Near Manchester, CT 06040

Amanda R.

Job Details: 02/26/2024

Complaint wouldnt preheat to 450 and front right burner not lighting right away adjusted burner head lighting normally oven preheated to 450 in 20 mins

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ01

Near East Hartford, CT 06118

Amanda R.

Job Details: 02/26/2024

Defrost drain clogged with ice for the third time leveled unit and cleared drain set temps at recommended

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near East Hartford, CT 06118

Amanda R.

Job Details: 02/26/2024

Making noise during spin cycle drain hose knocking against the stainless steel hoses

We serviced a

WHIRLPOOL DISHWASHER

Model WDT780SAEM1

Near Chicopee, MA 01020

Roger R.

Job Details: 02/26/2024

Found unit has a bad main wash motor. Quoted $249.99 +tax for new motor and $239 labor rate. Customer will call if repair is needed

We serviced a

KITCHENAID M/W OTR

Model KMBD104GSS02

Near Charlotte, NC 28203

Jeff L.

Job Details: 02/26/2024

Drawer will not close and stay found service bulletin W11646951 says to repair with a kit to make a good repair. Office will call.. Part#W11646238; ordrng 1 W11646238 (Drawer kit)

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Dallas, NC 28034

Ryan S.

Job Details: 02/26/2024

Customer complained of f2 e1 error. Found f2e1 error stored in memory. Ordering control board. Customer had PL authorization. Part on back order informed customer office will call when part comes in. ; ordrng 1 W11594224 (Control board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Cherryville, NC 28021

Ryan S.

Job Details: 02/26/2024

"Customer complained of ice buildup in freezer. Found freezer gasket is brittle and wont form on top, starting to crack in spots. Ordering new freezer gasket. Informed customer office will call when part comes in. ( tried calling both offices to schedule return call) ; ordrng 1 WPW10714545 (Gasket)"

We serviced a

WHIRLPOOL DRYER

Model WED5100HC3

Near Stanley, NC 28164

Ryan S.

Job Details: 02/26/2024

Customer complained unit wont turn in. Found unit has power and control is sending dc voltage . Ordering new UI panel. Scheduled return call for 3-1-24 am. ; ordrng 1 W11419056 (Ui panel)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRFS2823AD0

Near Springfield, MA 01108

Roger R.

Job Details: 02/26/2024

"Found freezer warm and unit in a vacuum while running. Removed refrigerant and tested for leak by charging with 50# of nitrogen. This held for five minutes. I then drained nitrogen and pulled a vacuum to 28, this also held for five minutes. Recharged with 58g R600a and unit cooling now."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Mooresville, NC 28115

Robert A.

Job Details: 02/26/2024

"Cx complaint that the unit is not starting cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. The lid does not lock at the start of cycles not allowing the cycle to progress. The lid did lock during the service cycle and all components passed. I tried start other cycles other than normal. There was no debris in the lid lock bezel area. The lid lock seemed to work fine. The unit needs a new control board and lid lock to resolve the issue, Im ordering the parts for the return visit.; ordrng 1 W11513246 (Control board), dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near South Hadley, MA 01075

Chris B.

Job Details: 02/26/2024

Complaint that the unit is not cycling through correctly. Found unit needed to be canceled properly. Canceled the cycle and ran a diagnostic cycle and washer tested properly. No issues found with the washer. Collected trip fee.

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Hampden, MA 01036

Roger R.

Job Details: 02/26/2024

Found unit had a bad actuator and was not spinning or agitating. Quoted $79.99 +tax for new actuator and $199 labor rate. ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

WHIRLPOOL DRYER

Model WED85HEFW0

Near Easthampton, MA 01027

Chris B.

Job Details: 02/26/2024

Complaint that the unit is not responding. Found error code F6E2. Found no communication from Ui to control. Found bad door handle. Will order parts for a return visit.; ordrng 1 W11109849 (UI Touch Panel) and 1 W11172778 (Door Panel.) and 1 W11537215 (Control Board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Rocky Hill, CT 06067

Chuck M.

Job Details: 02/26/2024

Customer complaint is that refrigerator is not cooling. Inspected and confirmed unit is not cooling. Compressor is tripping off on overload. Tested new start and compressor is buzzing loudly but running. OLMed out compressor and got infinite reading and out of range reading. Ordered compressor and couplers. ; ordrng 1 W11656989 (Compressor) and 1 W11504432 (Coupler) and 1 W11506619 (Coupler) and 1 W11506638 (Coupler) and 1 W11109499 (drier-tube) and 1 W11504445 (Coupler) and 1 W11504448 (Coupler)

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Berlin, CT 06037

Chuck M.

Job Details: 02/26/2024

Customer complaint is that dryer shuts off prematurely. Inspected and do dryer is heating properly. Explained sensing cycles and timed dry. Dryer is operating as designed.

We serviced a

LG WASHER

Model WM3400CW

Near Enfield, CT 06082

Gary V.

Job Details: 02/26/2024

"Inspected and found control panel in lock out mode, unlocked and cycled, tested fine."

We serviced a

GE WALL OVEN

Model JK1000SF3SS

Near Springfield, MA 01109

Roger R.

Job Details: 02/26/2024

Went to install new oven control and found the black overlay that was ordered was the incorrect part. Will need to reorder and return to install control and overlay. I did install the new door seal. Returning control and overlay to office. Ordered correct overlay ; ordrng 1 WB27T11495 (Overlay control)

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS2

Near York, SC 29745

Mitch H.

Job Details: 02/26/2024

"Tested and found broiler igniting and operating properly. Bake igniter not working, no spark. Needs igniter. Quoted customer for repair and saved estimate. Called tech line spoke to Chris SR# 7738555438, he said igniter would need to be replaced. Customer is going to talk to Whirlpool. Collected for service call on cc."

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