We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Salisbury, NC 28147
Vincent O.
Job Details: 08/18/2023
Installed new control. Error code now gone but unit still not heating. Found open heater causing no heat. Replaced heater. All functions check ok. ; used 1 WP3387747 (ELEMENT) from stock
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Lexington, NC 27292
Vincent O.
Job Details: 08/18/2023
Installed new drawer slides. Tested and verified proper operation of drawer. All functions check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Lexington, NC 27292
Vincent O.
Job Details: 08/18/2023
Found fill cup frozen causing water to pour over during fill. Removed ice from fill cup. Tested and verified proper operation and fill. All functions check ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Gastonia, NC 28054
Ryan S.
Job Details: 08/18/2023
"Returned to install panel ordered, is filled part and reassembled, verified proper operation."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Gastonia, NC 28054
Ryan S.
Job Details: 08/18/2023
"Upon arrival ran service mode , no error codes stored. Ran service test and all functions working properly. Ran bulky wash and watched cycle as I called techline. Talked to tech line informed unit working as designed but Informed on customers issue .Informed techline about the service pointer W11624962 Rev C. Confirmed to replace acu . Ordering acu sr#7737126805. Informed customer they should be able to use quick wash until return, scheduled return call 8-23-23pm ; ordrng 1 W11556725 (Control board.)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Charlotte, NC 28270
Jeff L.
Job Details: 08/18/2023
Replaced ice bucket unit ran and checked OK call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Charlotte, NC 28217
Robert A.
Job Details: 08/18/2023
"I installed the ordered part and tested the unit for the cx. The unit still has low water pressure. I checked the supply line from the housing, the main valve to the unit leaks when it is turned on and off. The valve O ring is out of place as well. The low water pressure is most likely a result of the pressure leak from the main valve from the house to the unit. The cx is calling his plumber to resolve that issue."
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Charlotte, NC 28217
Robert A.
Job Details: 08/18/2023
"Cx complaint that the unit is not turning on. I inspected the unit to confirm the complaint. I found the unit is getting 215v from the wall and at the terminal block. The control LED is flashing as well, however the UI console does not turn on at all. The unit needs a new UI console to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11378949 (UI console)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Charlotte, NC 28211
Robert A.
Job Details: 08/18/2023
Cx complaint that the unit is still leaking water. I inspected the unit to confirm the complaint. I found error code: f10e2. I cleared the code and ran a service cycle. I found a white residue on the left side of the door going down to the hinge. There were no leaks during the test cycle. I replaced the gasket with one from TS and tested the unit for the cx. The unit is working as designed ; used 1 W11498831 (GASKET) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ03
Near Charlotte, NC 28278
Ryan S.
Job Details: 08/18/2023
"Customer had water leak, her floors were ruined, took pictures before work and had her sign disclaimers. Water was off. Unit was partially pulled out and pulled out and got behind unit took off back panel and didnt. See any leaks. Drain line was clear. Turned on water. Found leak to water dispenser at water valve. Found hose to dispenser, on the output side of the water valve was leaking, found hose wasnt pushed in far enough. Pulled out hose and reinserted hose and found unit not leaking now. Ran icemaker and water dispenser and no water leaking now. Customer complained of rollers making marks on her floor when she had it pulled out. Damage prior to my work. Informed her her rollers were working properly and her leg on the left side hadnt been lifted all the was and caused issue. Showed her rollers were working properly and can cause makers on wood floors. Informed her this is a design of the unit and cant be repaired. Unit working as designed. Verified proper operation. Collected trip fee via card."
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Charlotte, NC 28273
Ryan S.
Job Details: 08/18/2023
"Customer complained unit wont turn on. Inspected power and found proper voltage to unit. Tried to start unit and Ui not responsive , tried to enter diagnostics and Ui not responsive. Insepcted in unit and found light on control and Ui on. Proper voltage to Ui, found Ui started but Ui is not responsive, cant enter diagnostics. Ordering Ui panel. Talked to Randy, informed customer office will call when parts come in. ; ordrng 1 W11413566 (Ui panel)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Charlotte, NC 28278
Ryan S.
Job Details: 08/18/2023
"Customer complained of fault code. Upon arrival found 5-1 door switch error. Found door switch not mechanically working properly will stay stuck open closed intermittently., needs door switch. Customer also said he was having draining issue.s found pump working but found grease clog in drain line . Cleared obstruction. Informed customer to clean grease type substance off before putting in dishwashers ordering door switch. Informed customer office will call to schedule return call. ; ordrng 1 W11412299 (Door switch)"
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Gastonia, NC 28052
Ryan S.
Job Details: 08/18/2023
Return to install door panel and hinges. Installed parts and reassembled unit. Door now closing properly. Verified proper operation.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MPS00
Near Charlotte, NC 28211
Robert A.
Job Details: 08/18/2023
"Cx complaint that the unit is not cooling in both section. I inspected the unit to confirm the complaint. The units temps were 5/45, they were set to to -2/43. The compressor, evap fan and condensor fan are working fine. I noticed the FC evap wall covered in ice. The unit is having a defrost issue. Im ordering a UI control and defrost harness to resolve the issue.; ordrng 1 WP2188820 (Thermistor) and 1 W11626104 (UI control) and 1 W11629974 (Control board)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Stallings, NC 28104
Jeff L.
Job Details: 08/18/2023
"Found agitator loose on transmission shaft, tightened bolt back down. Ran unit thru service mode no fault codes were found. Unit ran and checked ok(Call complete)"
We serviced a
WHIRLPOOL DISHWASHER
Model JDB9800CWP2
Near Weddington, NC 28104
Jeff L.
Job Details: 08/18/2023
Found dishwasher only running for 5 minutes stopped and would not start back. I replaced the UI THIS TIME AND UNIT WENT THRU WITH NOT FAULT CODES and I let run for 30 minutes continuously.unit ran and checked ok
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Stallings, NC 28104
Jeff L.
Job Details: 08/18/2023
"Found agitator loose on transmission shaft, tightened bolt back down. Ran unit thru service mode no fault codes were found. Unit ran and checked ok(Call complete)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Matthews, NC 28105
Jeff L.
Job Details: 08/18/2023
Found stand pipe in wall behind Asher clogged allowing water to run out onto floor and it has been doing it for some time by looking at floor damage. Advised customer to call a plumber.(Call complete)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near West Springfield, MA 01089
Mike K.
Job Details: 08/18/2023
"Unit covered by 1yr wp warranty and Costco additional warranty, took photo of receipt.Was getting a little frost in fr, keeping temp fine, light was out. Door switch had a little frost on it, cleared and working fine. Explained door closer and how it can leave door open if not opening from center of door handle, demonstrates. Door gaskets all sealing fine. Light occasional frost normal if putting in lots of items at once.. depending on weather. All operations normal at this time."
We serviced a
GE REFRIGERATOR
Model HYS17GBSERWW
Near West Springfield, MA 01089
Mike K.
Job Details: 08/18/2023
"Rf warm fr still cold. Verified compressor running, evap fan is not, fan has 120vac at connector, bad fan motor, will need motor and to clear evap of ice build up. Quoted for evap fan motor and labor.Approved collected minus 129 already collected by office; ordrng 1 WR60X31522 (Evap fan motor)"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Prospect, CT 06712
Jimmy R.
Job Details: 08/18/2023
"Ran dryer and found unit would run but not tumble clothes, checked belt and found broken causing no tumbling. Replaced belt and rollers along with idler pulley from dryer repair kit ran a cycle and unit is now tumbling and operating to specs ; used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Windsor, CT 06095
Gary V.
Job Details: 08/18/2023
"Inspected and found right side drawer bracket broken and when attempted to pull bracket out, bin broke, will submit for parts needed and call.; rqstng P&A on 1 W10858273 (Bin) and 1 W11093718 (Adapter) and 1 W11170612 (Wire assy)"
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Windsor, CT 06095
Gary V.
Job Details: 08/18/2023
"Installed motor and blower, cycled and tested fine."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 08/18/2023
I replace the manifold a Tested operations no additional issues found with the dishwasher at this time. Everything is working properly. No leaks.
We serviced a
GE WALL OVEN
Model CT9050SH1SS
Near West Springfield, MA 01089
Mike K.
Job Details: 08/18/2023
"Replaced fan and sensor, tested on bake and preheated to 350 fine, fan working and good air flow out front of unit."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Clover, SC 29710
Mitch H.
Job Details: 08/18/2023
Checked and tested dishwasher. User interface lights up but will not run cycle or enter diagnostics. Requesting P&A for control.; rqstng P&A on 1 W10906426 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Cornelius, NC 28031
Mark C.
Job Details: 08/18/2023
Customer states unit has started leaking after a filter change. Found water leaking on the floor due to a cracked defrost drain pan. Quoted 323.35; ordrng 1 W10877573 (Drain pan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 08/18/2023
"Complaint cannot remove bin I found bin is broken. I was able to get been completely removed, but will need a new bin to completely fix. No additional issues found plastics, broke due to normal operation. ; ordrng 1 W11185686 (Ice bin)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 08/18/2023
"Complaint light switch in freezer not allowing lights to turn on. I found that when freezer light was having the issue, so was the fresh food section switch both lights in fresh food zone and freezer zone would not turn on when either door was opened. I suspect light module is the cars are the issue light module is a delay, style light module slow fade. Customer installed lights that were aftermarket lights. Recently light switch is hard firmed in place cannot remove switch without damaging liner. If it is the switch and not the light module unit, not repairable."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS0
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 08/18/2023
"I found right hand side leg was bent in words, somehow causing rope, string to fray and break causing door to fall. I adjusted frame tested operations, was able to straighten the frame completely. No additional issues found at this time after replacing kit. ; used 1 8194001 (DOOR LINK KIT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW4
Near Weddington, NC 28104
Jeff L.
Job Details: 08/18/2023
Found the touch panel sometimes responds and then sometimes it dont. Gonna order console and call customer when part comes inPart#W11294856; ordrng 1 W11318817 (Control panel)
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXLW02
Near Bloomfield, CT 06002
Chuck M.
Job Details: 08/18/2023
Installed door gasket checked ok
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near West Hartford, CT 06117
Chuck M.
Job Details: 08/18/2023
"Customer complaint is that washer console was not responding. Confirmed console is not responding. Unplugged washer for a minute and plugged it back in and ran diagnostics sequence. No response until multiple attempts. Console responded and was able to start a wash cycle. Ordered console and control P&A. ; rqstng P&A on 1 W11316623 (console) and 1 W11322901 (cntrl-elec), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW10
Near Farmington, CT 06032
Chuck M.
Job Details: 08/18/2023
Customer complaint is that FF door gasket was not making contact with cabinet. Used blower and corrected gasket. Showed customer it works.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near East Windsor, CT 06016
Gary V.
Job Details: 08/18/2023
"Inspected and found f7e1 fault for tachometer reader, and found actuator making slight grinding noise and not shifting properly, replaced actuator and ran calibration and cycled auto test, tested fine.; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Enfield, CT 06082
Gary V.
Job Details: 08/18/2023
"Installed parts listed and ran calibration and auto thru, cycled and tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Enfield, CT 06082
Gary V.
Job Details: 08/18/2023
"Installed new pressure regulator and cycled, allow 24-48 hours for ice production."
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 08/18/2023
Complaint was washing bedding in the washing machine. Tried to walk across the room. I found F0 E3 anF0E5 error codes and fault. History cleared codes. No additional issues found I checked suspension rods. I checked drive belt. I checked lower and unit. No additional issues found no abnormal noises heard as well Noise customers hearing is from drain tube slapping underneath washing machine. Everything is tight. Instructed customer on proper loading procedures. Customer has been overloading washer machine consistently.
We serviced a
KITCHENAID OVEN
Model KOCE507ESS09
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 08/18/2023
"Am ordering inner door per Technical Service Pointer #: W11493384 Action Required: MandatoryRelease Date: November, 2021 door not closing. Needed the inner door panel as well as latch assembly for microwave no issues reported with lower oven at this time. Just with microwave door not closing properly. ; rqstng P&A on 1 W10737653 (Inner door) and 1 WPW10128850 (Lever) and 1 W11033422 (Harness assembly), used 1 Rivet gun from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Worcester, MA 01609
Roger R.
Job Details: 08/18/2023
Customer complaint of no heat. Ran diagnostics and found F7E1 error code for no heat. Checked heater circuit and all ok. Heater and thermostat checked okay and heater came on during diagnostics. Pump is also working correctly. Recommend replacing main control. Quoted $249.99 +tax for control and $239 labor
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near West Brookfield, MA 01585
Chris B.
Job Details: 08/18/2023
Replaced door and freezer door sealing properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Wilbraham, MA 01095
Chris B.
Job Details: 08/18/2023
Replaced part and unit running normal. Dispenser and water side working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 08/18/2023
Top ice maker not working found E5 error. Tried fill test found tube frozen. Cleared tube and cycled icemaker all checks ok please allow 24hrs for ice production.
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Southington, CT 06489
Jimmy R.
Job Details: 08/18/2023
"Tested unit and found washer would not start a cycle unit would just sit in a sensor cycle mode never filling or draining, checked drain pump and found wire had broken off molex causing pump to not run and unit to sit reattached with new connectors replaced lid lock and unit is now washing and operating to factory specs ; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Springfield, MA 01109
Chris B.
Job Details: 08/18/2023
Delivered the ice maker to customer.
We serviced a
MAYTAG DRYER
Model MED6630MBK0
Near Davidson, NC 28036
Mark C.
Job Details: 08/18/2023
Units felt ring is peeling off due to a 12 inch section of the ring lacking adhesive. Applied adhesive to the detached section and secured felt ring unit is fully operational.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Mooresville, NC 28115
Mark C.
Job Details: 08/18/2023
Found broken glass inn the drain screen no signs of any other debris in the unit or on the heater. Unable to recreate the smell.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5FHTXVY04
Near Cornelius, NC 28031
Mark C.
Job Details: 08/18/2023
Installed new control damper and harness unit is fully operational. ; dspstn on spec-tagged invntry: 1 WPW10503278 CONTROL
We serviced a
WHIRLPOOL WASHER
Model MVWP575GW1
Near Southington, CT 06479
Jimmy R.
Job Details: 08/18/2023
"Installed new harness, cntrl and actuator ran machine thew a calibration cycle and found unit grinding when trying to agitate, found grinding coming from cam. Replaced faulty cam and found unit would not lock it would just click and then shut off, replaced lid lock and ran a calibration. Unit is now washing and all functions working to specs ; used 1 W10721967 (CAM KIT), and 1 W10404050 (Lock) from stock"
We serviced a
WHIRLPOOL DRYER
Model MGD5630HW3
Near Wolcott, CT 06716
Jimmy R.
Job Details: 08/18/2023
"Tested dryer and found unit had been leaking propane wile unit would sit, checked for leaking with bubble solution and found leak coming from gas valve found valve cracked. Replaced faulty valve and ran dryer thew a timed dry cycle checked all operations and unit is now operating to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW
Near Waterbury, CT 06708
Jimmy R.
Job Details: 08/18/2023
"Tested unit and found fridge section not cooling and moisture building up in both section, checked freezer air tunnel and found frozen up not allowing air into fridge section. Melted all ice cleared air tunnel and checked gaskets and sealing found big gap around cabinet letting warm air in and making doors not seal correctly, added silicone around cabinet to stop air advised customer on loading unit and leaving room so air can move. Checked cooling and all operations are now working to specs ; used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Charlotte, NC 28277
Jeff L.
Job Details: 08/18/2023
Found evaporator pretty heavily covered in frost. Air not getting over to fresh food side. Need to order heat probe and evap kit.Part#W11611126Part# W11457241; ordrng 1 W11611126 (Heat probe) and 1 W11457241 (Evap kit)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Charlotte, NC 28277
Jeff L.
Job Details: 08/18/2023
At the time of visit I found no water on floor anywhere. I inspected all the around the unit and found no visible signs of water. The customer said it leaked a little Monday evening and they havent seen any water since at this time I have to advise customer I cannot find any water leak at all I also advise making sure the freezer door gets shut all the way every time. Advised customer if water comes back again please take picture of the water and where its coming from. I dont see any mechanical issue at all. At this time I cannot fix what I cannot find
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Monroe, NC 28110
Jonathan J.
Job Details: 08/18/2023
"Complaint dryer not getting hot. I found wiring power cord lugs were missing dropped into back of dryer and lugs not screwed in properly cord was barely making contact. I found open element and open thermal cutout I replaced both fixed electrical issues and also found complete clogged vent outside in hose going out. No additional issues with dryer found. ; used 1 279816 (THERMAL KIT), and 1 279838 (ELEMENT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWS04
Near Chicopee, MA 01022
Mike K.
Job Details: 08/18/2023
"Since last visit control has been working sporadically, many times not showing numbers, just showing lines.Quoted for control/labor minus what has already been paid . Accepted. Replaced control and programmed. ; used 1 WPW10503278 (CNTRL-ELEC) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Springfield, MA 01109
Chris B.
Job Details: 08/18/2023
"Replaced part and unit running normal. Ran a diagnostic test, quick, normal and drain and spin and all good.; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Plainfield, CT 06374
Amanda R.
Job Details: 08/18/2023
Had customer start load before I arrived it did complete good today replaced motor new error code no fill replaced inlet valves calibrated unit
We serviced a
WHIRLPOOL ICEMAKER
Model GI15NDXZb2
Near Ellington, CT 06029
Amanda R.
Job Details: 08/18/2023
Unit not making ice unit was off turned unit on condenser coils need to be cleaned compressor running water flowing over evaporator and drain pump working quoted for compressor wanted to leave on for 24 hours to
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Farmington, CT 06032
Chuck M.
Job Details: 08/18/2023
Customer complaint is that refrigerator was not cooling in both sections. Found ice buildup on evaporator and brown wire to heater pulled out of connector. Cleared ice and ordered heater. ; ordrng 1 W11650662 (Heater)
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near Holyoke, MA 01040
Mike K.
Job Details: 08/18/2023
"Unit starting but soap remains undesolved at end of cycle. Tested and unit not getting water, found piece of glass wedges under float, removed and unit filled and verified spray arm action. Verified drain working properly."
We serviced a
GE RANGE
Model JB735SP2SS
Near South Hadley, MA 01075
Mike K.
Job Details: 08/18/2023
Described failure as fan making loud noise. Found securing but had come off of convection fan. Reattached and tested in convection bake. Opened /closed door multiple times to test starting and stopping of fan. Tested fine.
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDW0
Near Wethersfield, CT 06109
Chuck M.
Job Details: 08/18/2023
Customer complaint is that water pools inside bellow after wash cycle. Eventually water drains. Inspected and found drain holes on bellow were blocked with pet hair. Cleared pet hair and tested. Bellow is draining now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrx735sdbm00
Near Worcester, MA 01606
Roger R.
Job Details: 08/18/2023
Found failed ice maker. Not sending power to fill valve. ; used 1 W10882923 (ICE MAKER) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Manchester, CT 06042
Amanda R.
Job Details: 08/18/2023
Replaced damper assembly sounds normal ; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Attleboro, MA 02703
Angel R.
Job Details: 08/18/2023
"Unit not accessible for service, drain hose has absolutely no slack. See quick pics. Customer has to call a plumber to detach hose from under the sink safely, I could not without the possibility of damaging sink pipe. She will call a plumber and make accessible over the weekend and will reschedule.; saved tckt"
We serviced a
WHIRLPOOL DRYER
Model WED4985EW0
Near Franklin, MA 02038
Angel R.
Job Details: 08/18/2023
"Idler pulley worn out, will order new repair kit.; ordrng 1 4392065 (dryer repair kit)"
We serviced a
LG REFRIGERATOR
Model LFDS22520S/04
Near Plainville, CT 06062
Ruben C.
Job Details: 08/18/2023
Replaced main control and condenser fan motor tested operation normal fan started working normally and comp started
We serviced a
KITCHENAID RANGE
Model n/a
Near Bristol, CT 06010
Ruben C.
Job Details: 08/18/2023
Cust cancelled service model and serial tag not ther cust said
We serviced a
WHIRLPOOL DISHWASHER
Model WDP370PAHW1
Near Bristol, CT 06010
Ruben C.
Job Details: 08/17/2023
Checked unit replaced hose tested operation normal ran test normal
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Bristol, CT 06010
Ruben C.
Job Details: 08/17/2023
Checked unit found showing error for water level could not get into diagnostics found shavings of pressure hose and bellows has pin hole ordering control pressure switch and air trap and hose also ordering bellows; rqstng P&A on 1 WPW10237499 (Bellows) and 1 W10903220 (Airtrap) and 1 W11201286 (Control) and 1 W105525781 (Pressure hose) and 1 WPW10448876 (Pressure switch)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Charlotte, NC 28209
Robert A.
Job Details: 08/17/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW5430MW
Near Charlotte, NC 28207
Robert A.
Job Details: 08/17/2023
Cx complaint that the unit is shaking violently. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed but I did notice aggressive shaking during the spin cycle. I checked the leveling legs and noticed the LF leg came out of place. I secured the leveling leg and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 08/17/2023
Spin light flashing. Was able to cancel. Ran diag found no error codes. Ran self test and then calibration all checks ok.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near York, SC 29745
Mitch H.
Job Details: 08/17/2023
"Tested microwave, heating and operating properly. Entered diagnostics, no stored error codes."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Mooresville, NC 28115
Vincent O.
Job Details: 08/17/2023
"Installed new control. Tested and verified proper operation. Al, functions check ok."
We serviced a
SAMSUNG WASHER
Model WF56H9100AW/A2
Near Mooresville, NC 28117
Vincent O.
Job Details: 08/17/2023
Installed new door boot. Tested and verified proper operation. No leaks. All functions check ok.
We serviced a
WHIRLPOOL RANGE
Model WOC54EC0AS04
Near Troutman, NC 28166
Vincent O.
Job Details: 08/17/2023
Found open bake element causing temps to drop after preheat. Order and replace bake element. ; ordrng 1 W11545804 (Element)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Lexington, NC 27295
Vincent O.
Job Details: 08/17/2023
Found unit not dispensing fabric softener or bleach due to faulty valve. Order and replace valve. Also found no cycle signal and will not turn on. Order and replace console. ; ordrng 1 W11316255 (valve) and 1 W11316256 (valve) and 1 W11591400 (Console)
We serviced a
WHIRLPOOL WASHER
Model WFW9620HW3
Near Glastonbury, CT 06073
Jeremy B.
Job Details: 08/17/2023
Washer giving F1E1 error code. Verified in diag. Replaced control and ran self test all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS00
Near Hebron, CT 06231
Jeremy B.
Job Details: 08/17/2023
"Found top led burnt out. Replaced both lights all checks ok. ; used 1 W10695459 (LED MODULE), and 1 W10695460 (LED SPLICE MODULE) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near Millbury, MA 01527
Angel R.
Job Details: 08/17/2023
"Ran diagnostics found F8E4 float switch. Float switch is open, will order new one.; rqstng P&A on 1 W11545764 (Float switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV08
Near Oxford, MA 01540
Angel R.
Job Details: 08/17/2023
"Customer complaint of door making a slight knock when opening and closing. Found no problem with door cams, grease making it slick as it rides up and down. Leveled doors tested ok. Advised customer this is how the cams are designed and showed her in a video I took. Customer wants hinges replaced, this is a two man job and there physically isnt anything mechanically wrong with functions."
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Stanley, NC 28164
Mark C.
Job Details: 08/17/2023
Installed new inverter unit is fully operational.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Charlotte, NC 28216
Robert A.
Job Details: 08/17/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Lexington, NC 27292
Vincent O.
Job Details: 08/17/2023
Found worn roller causing squealing noises during operation. Replace roller kit. Tested and verified proper operation. No more noises. All functions check ok. ; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Charlotte, NC 28277
Jeff L.
Job Details: 08/17/2023
"Found LF, LR,RF burners not working the led on UI will not even light up or beep all connections are in place and all quick connects are fastened securely. The UI did solve the stuck pad issue however we now have inoperable burners need to order another UI to correct this failure (Part bad out of box) DEFECTIVEpart#; ordrng 1 W10894098 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Hartford, CT 06106
Chuck M.
Job Details: 08/17/2023
"Customer complaint is that washer would not start a cycle. Ran diagnostics and found error code F7e1 tachometer missing. F8e1 long fill. F8e6 water hazard. Found capacitor faulty. Replaced and tested. Ran diagnostics cycle and error code returned. After agitating. Ordered motor. ; ordrng 1 W11283592 (motor-drve), used 1 W11395618 (CAPACITOR/INTER COIL) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near West Hartford, CT 06110
Chuck M.
Job Details: 08/17/2023
Customer complaint is that washer would not agitate. Ran diagnostics and found error code F8e1 long fill. Found water supply was not turned on fully and washer was not filling in time. Turned water on fully at supply and Quick Wash Cycle and washer checked ok.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near New Britain, CT 06052
Chuck M.
Job Details: 08/17/2023
Customer complaint is that lint filter gets stuck when putting back into chute. Inspected and found filter chute is pinched on sides a quarter way down. Ordered chute and screen. ; ordrng 1 W11117429 (chute) and 1 WPW10717210 (screen)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Lancaster, SC 29720
Jonathan J.
Job Details: 08/17/2023
"Complaint condensation form in the top of the refrigerator. Ceiling gaskets are torn, both right and left door in the corners. I found in Complaint, Through and Replaced both gaskets. I heated gaskets customer to allow 8 to 12 hours before opening doors to allow gaskets to form to the door.; dspstn on spec-tagged invntry: 2 W10830055 DOOR GASKET"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Gastonia, NC 28054
Ryan S.
Job Details: 08/17/2023
Customer complained of noise. Upon arrival ran service mode. No errors present. Ran spin and no noise present. Ran unit again and heard popping noise. Found belt had frayed and causing noise. Replaced belt and reassembled unit. Noise now gone. Verified proper operation. ; used 1 W11239857 (BELT) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Gastonia, NC 28052
Ryan S.
Job Details: 08/17/2023
Returned to install new Washplate and tub ring. Reassembled unit and ran service mode. Found unit not spinning. Inspected unit and found harness to motor was loose and not fastened. Was able to fasten harness and heard click. Ran service mode and all functions working properly now. Verified proper operation.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Cherryville, NC 28021
Ryan S.
Job Details: 08/17/2023
"Ordering door lock due to ordering issue. Ordering lid lock, Scheduled return call for 8-23-23 am. ; ordrng 1 W11513248 (Door lock)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Franklin, MA 02038
Aimee Z.
Job Details: 08/17/2023
Installed actuator first visit W10913953 and cam with latch completeRan diagnostics ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11394572 DOOR LOCK
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1814TWL
Near Douglas, MA 01516
Aimee Z.
Job Details: 08/17/2023
"Found not going into defrost frost build up on evap, fully steam and found defrost term need to be replaced; ordrng 1 5303918634 (Defrost ter)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HWH1
Near Enfield, CT 06082
Gary V.
Job Details: 08/17/2023
"Installed new wash pump and ran diagnostics, cycled, tested fine."
We serviced a
WHIRLPOOL DRYER
Model LGN2000KQ0
Near Springfield, MA 01108
Chris B.
Job Details: 08/17/2023
"Complaint that the unit is not heating properly. Found bad igniter. Found bad rollers, belt and tensioner. Found broken screen. Found heavy lint buildup. Quoted for parts and labor. Customer cannot put that amount into the unit for its age. Collected trip fee."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Meriden, CT 06450
Jimmy R.
Job Details: 08/17/2023
"Spoke with customer and unit had filled washed and then stopped on a wash and never went any further customer advised me wash led was just blinking and that was it I walked customer threw how to drain and spin unit out and advised her to try another wash by starting unit and not touching it advised they take time to go threw a cycle, advised customer Ill order a cntrl for her and well be back when part comes in and well go from there seems like the control is getting stuck and shutting down the unit ; ordrng 1 W11603810 (Cntrl)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Windham, CT 06226
Amanda R.
Job Details: 08/17/2023
Ice maker not making ice has ice in mold not harvesting it quoted for new ice maker
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Brookfield, MA 01506
Roger R.
Job Details: 08/17/2023
"Found unit unresponsive and Mylar film on console lifted causing moisture to get into UI module. Will need both parts replaced. ; ordrng 1 W11460908 (Panel) and 1 W11460962 (Panel, UI)"