We serviced a
SAMSUNG REFRIGERATOR
Model RF260BEAESR/AA
Near Monson, MA 01057
Chris B.
Job Details:
06/27/2024
"Complaint that the unit would not cool after a power outage that occurred a few days ago. Found refrigerator was on the off position. Turned on the power, compressor and all fans are working and waited to feel the cooling. Mentioned to the customer to place a bottle of water in the freezer and once its frozen its time to fill up the fridge. Customer mentioned that this has happened before and couldnt find how to turn it on again."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Middletown, CT 06457
Jimmy R.
Job Details:
06/27/2024
"Checked over unit and found washer would not dispense fabric softener and unit going out of balance on delicate cycle. Checked fabric softener issue and unit was not selected to fabric softener on all cycle it was off, out back on and recalibrated unit ran a spin and found unit not level adjusted legs and advised adding more on a delicate spin would be better and having even loads this will help balance unit. All operations are now working to specs"
We serviced a
GENERAL ELECTRIC DRYER
Model GFD55ESSN1WW
Near East Hampton, CT 06424
Jimmy R.
Job Details:
06/27/2024
"Checked over dryer and found unit not powering up checked voltage to terminal block and 120v on each leg and 240v acrossed. Checked thermal fuses and found all good checked power coming into main control and 120v coming in to board but not coming out to start unit. Dryer will need main control,interface, control panel and thermostat to be safe, parts tentative p/a ; ordrng 1 WE22X36578 (Main control) and 1 WE04X29792 (Inlet back up thermostat) and 1 WE22X36639 (User interface) and 1 WE13X29596 (Control panel)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Lancaster, SC 29720
Jonathan J.
Job Details:
06/27/2024
Complaint no lights. Washer making noise and would not turn off for an hour. Would unplug unit and noise would come right back. Suspect pressure switch fault.On arrival the unit had clothes in it and the cycle complete light was on. Installed control removed clothes and calibrated and tested unit. No leaks or issues all components tested fine.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Huntersville, NC 28078
Robert A.
Job Details:
06/27/2024
"Cx complaint that the unit is not starting cycles. I inspected the unit too confirm the complaint. I found an error code: f7eA. I cleared the code and ran a service cycle. The cycles start and progressed until the washing portion of the cycle, the basket did not spin at all. I checked the control board and motor connectors, both are connected and in good condition. The unit needs a new control board to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11680389 (Control board) and 1 W11354541 (Stator motor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Huntersville, NC 28078
Robert A.
Job Details:
06/27/2024
"Cx complaint that the unit is not washing the dishes. I inspected the unit to confirm the complaint. I found error codes: f4e3 f6e4. I cleared the codes and ran a service cycle. The unit filled, washed and drained with no issues. I removed the outer panel and checked the control board and harness. The harness has melted to the inner door insulation in some places. I repositioned and wrapped the wire in e tape and tested the unit for the cx. The unit is working as designed. The unit may need a new control board and harness to resolve the issue. I quoted the cx for the repair and collected the service call fee by CC."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ10
Near Huntersville, NC 28078
Robert A.
Job Details:
06/27/2024
Cx complaint that the unit is making a rattling noise when the fan runs. I inspected the unit to of firm the complaint. I found the noise is the fan flap opening and closing when the fan turns on and off. The flaps motion is a normal part of operation. The noise comes from the flap having metal to metal contact as it moves. There is no noise during fan operation. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Cornelius, NC 28031
Robert A.
Job Details:
06/27/2024
"Cx complaint that the unit does not start cycle but just hums. I inspected the unit to confirm the complaint. We the unit is plugged in the drain pump starts immediately. I held the start button for a few seconds and it stopped. I found an error code: f9e1. I cleared the code and ran a service cycle all components passed with no issues. However I did hear a repetitive knocking noise when the unit spins. I checked under the unit, nothing is out of place. The unit needs a new basket. Im ordering a basket, Washplate and hub drive to resolve the issue.; ordrng 1 W10752283 (Washplate) and 1 W10752719 (Basket) and 1 W10528947 (Hub drive)"
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Mooresville, NC 28117
Robert A.
Job Details:
06/27/2024
"Cx complaint that the unit does not start the cycles. I inspected the unit to confirm the complaint. I found no error codes and started a normal cycle. The cycles progressed fine with no issues. The cx was not aware of the 2 step process, the start button needs to be pressed while the sensing light blinks to start cycles. I demonstrated this process multiple times for the cx. The unit is working as designed."
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Mooresville, NC 28117
Robert A.
Job Details:
06/27/2024
"Cx complaint that the unit is not drying the clothes well. I inspected the unit to confirm the complaint. I found the unit heat, tumbles but has poor airflow. The unit needs the air duct cleared to resolve the issue. The unit itself it working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Granby, MA 01033
Mike K.
Job Details:
06/27/2024
"Sealed system covered by 60 month wp warranty per service bench. Last tech had called techline and Techline advised to check with nitrogen.Put unit under 250psi nitrogen charge, no leaks found. Pressure at high and low side verified. Reheated and seated connections done. Pulled unit into vacuum, held pressure at -29 for 20 minutes.Charged unit and let run for 30 minutes, full frost pattern and pressures steady hi and low.If leaks again then I would check one more time with nitrogen and if no leak found again would relay info to techline."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Lancaster, SC 29720
Jonathan J.
Job Details:
06/27/2024
Complaint dishwasher leaking intermittently. Replaced spray arms and control per techline. Tested unit after replacing parts. No leaks detected. No further issues. Techline file 7739342138
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Thompson, CT 06277
Amanda R.
Job Details:
06/27/2024
Replaced all parts tested operation normal ; dspstn on spec-tagged invntry: 1 W10752283 WASHPLATE
We serviced a
SAMSUNG DRYER
Model DVE45T3200W/A3
Near Killingly, CT 06239
Amanda R.
Job Details:
06/27/2024
"Replaced thermistor and heater assembly didnt fix issue needs new control ; rqstng P&A on 1 DC92-02527E (Control), states that autho needed"
We serviced a
WHIRLPOOL DISHWAHER
Model WDPA70SAMZ2
Near Plainfield, CT 06374
Amanda R.
Job Details:
06/27/2024
Not the original dishwasher drain hose has hole in it its an extension to reach through cabinetry explained to customer cant fix that hose
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Dallas, NC 28034
Ryan S.
Job Details:
06/27/2024
"Returned to install control board, installed board and ran service mode all functions working, ran quick wash and unit filled and started washing. ; dspstn on spec-tagged invntry: 1 W11170319 CNTRL-ELEC"
We serviced a
WHIRLPOOL MW/OVEN COMBO
Model WMH53521HZ-4
Near Denver, NC 28037
Ryan S.
Job Details:
06/27/2024
"Find hood lamp under unit will not turn off. Found control board bad will not stop sending signal to light , needs and am ordering new control board for customer. Office will call when job is authorized at comes in.; rqstng P&A on 1 W11182110 (Control board)"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ07
Near Springfield, MA 01128
Gary V.
Job Details:
06/27/2024
"Techline Sr#7739391524. Inspected and found capillary tube at the filter dryer coupler restricted. Attempted to replace and installed new filter dryer and the capillary tube snapped off. Attempted to install another filter dryer and the same thing happened The cap tube snapped off. Capillary tubing is extremely fragile. This unit is running low on capillary tube material from the cabinet. Will order another filter dryer and couplers and return to attempt this repair one more time. There was never an SR number created at whirlpool until today (Seven repair attempts later). Unit may be deemed irreparable by manufacturer if we run out of capillary tubing. Ff door gasket needs to be glued into liner as well on return trip.; ordrng 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11506635 (Coupler) and 1 W11109499 (Filter drier) and 1 W11504449 (Coupler), used 1 W11109499 (FILTER DRIER-TUBE R600a), and 1 WPW10143759 (FILTER DRIER UV) from stock"
We serviced a
GENERAL ELECTRIC DISHWASHER
Model GDT665SGN0BB
Near Springfield, MA 01109
Gary V.
Job Details:
06/27/2024
"Inspected and found upper rack glide broken, will submit estimate and call.; rqstng P&A on 2 WD30X20110 (Upper rack glides)s"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS2
Near West Hartford, CT 06117
Ruben C.
Job Details:
06/27/2024
Replaced drain pump tested operation normal draining normally checked hoses advised cust to hook drain hose under sink as high as possible
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Southbridge, MA 01550
Chris B.
Job Details:
06/27/2024
Complaint that the unit is making noises while agitating. Found debris under the motor. Removed and cleared the bottom and ran two diagnostic cycles and all tested normal.
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Webster, MA 01570
Chris B.
Job Details:
06/27/2024
Complaint that microwave is not turning on. Found harness not having proper connection. Adjusted at control board and unit working properly. Ran a quick 30sec cycle and heating normally. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Brooklyn, CT 06234
Amanda R.
Job Details:
06/27/2024
Checked all thermistors and functions of ice maker in diagnostics has only harvested a few times since previous repair no errors replaced ice maker and manually filled it with test 45; used 1 W11658802 (ICE MAKER) from stock
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Brooklyn, CT 06234
Amanda R.
Job Details:
06/27/2024
Sr7739393476 called tech support documented issue gave sr to customer
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Pomfret, CT 06259
Amanda R.
Job Details:
06/27/2024
F2e3 F7e1 sold run capacitor to customer to install ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock
We serviced a
SAMSUNG MW/OVEN COMBO
Model NQ70M6650DG/AA
Near Ashford, CT 06278
Amanda R.
Job Details:
06/27/2024
Wrong control missing connector ; ordrng 1 De92-04045c (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Indian Land, SC 29707
Jonathan J.
Job Details:
06/27/2024
Complaint freezer not working. Freezer not cooling at all on arrival. Fridge is also starting to not cool properly. Tested 3 way valve and it sounded louder than usual. Also ball of ice was located on freezer evaporator. Temperature in freezer is 15 degrees. Hardly any ice being made. ; ordrng 1 W11578031 (Compressor) and 1 W11567406 (Evaporator ff) and 1 W11109499 (Drier) and 1 W11565768 (Evaporator fr) and 1 W11574310 (3 way valve)
We serviced a
KITCHENAID COOKTOP
Model KCGS950ESS05
Near Indian Land, SC 29707
Jonathan J.
Job Details:
06/27/2024
Complaint front right wont stop clicking. Taking a long time to ignite. Center burner incomplete burn causing gas smell. No leaks. Found that cast iron burner caps were switched. Center cap was where the front right was supposed to be. Switched burner caps back to where they were supposed to be. Found that ignitor was also bent. Customer did not want to repair ignitor. No other issues found.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Indian Land, SC 29707
Jonathan J.
Job Details:
06/27/2024
Dishwasher was full of water on arrival. Tested drain pump and found that it was locked up. Extracted water and found fabric and toothpick jammed in drain pump. Tested drain pump after extracting pieces and drain pump tested fine. Adjusters on top rack were broker and requested to be replaced. Replaced adjusters and tested top rack. Everything locked into place and slid in and out properly. Customer declined repair on dispenser. Chose to use work around instead. ; used 1 W10712395 (ADJUSTER) from stock
We serviced a
MAYTAG WASHER
Model MHW5500FC1
Near Fort Mill, SC 29715
Jonathan J.
Job Details:
06/27/2024
"Took back panel off on arrival and found bolt broken off in tub. Installed new tub, rotor, stator, hardware for stator, and rotor/stator bolt. Tested unit and calibrated unit. Found that heater was leaking slightly from factory. Tightened down heater and tested and calibrated again. Left all old parts with customer. Unit tested fine with no leaks. No other issues at this time."
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC0
Near Stanley, NC 28164
Ryan S.
Job Details:
06/27/2024
"Customer complained unit shut off before drain spin, but would go into drain spin in its own mode, /founf f8e1 error, ran service mode and all functions working . Cold /hot valves working and no sediment in filters. Drain pump working, pressure hose in place and no holes or cuts in it. Ran quick was on cold water. Ordering control board due to pressure sensor issue . Control no longer available, called Lisa to Confirm. Informed customer unit can not be repaired due to part no longer available. Informed customer warranty con will reach out to him in the near future. ; rqstng P&A on 1 W11040850 (Control board)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Windsor, CT 06095
Ruben C.
Job Details:
06/27/2024
Checked unit ran diagnostics would not agitate found actuator faulty replaced actuator tested operation normal ran diagnostics normal; used 1 W10913953 (Actuatoe) from stock
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHS2631PF5A
Near Windsor Locks, CT 06096
Ruben C.
Job Details:
06/27/2024
Checked unit found unit leaking water valve connection charged for part and additional labor; ordrng 1 242252702 (Water valve)
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Avon, CT 06001
Ruben C.
Job Details:
06/27/2024
Checked unit had error code for actuator after replacing control f7e1 in automatic test would work ok but not on its own replaced actuator tested operation normal ran cycle till it went to wash was not doing it before ; used 1 W10913953 (Actuator) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SHZ0
Near Avon, CT 06001
Ruben C.
Job Details:
06/27/2024
"Checked unit found unit getting a stuck key error ordering console will replace motor on next trip left motor with cust motor is under warranty; ordrng 1 W11395600 (Console), dspstn on spec-tagged invntry: 1 WPW10591570 MOTOR/SUMP"
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Avon, CT 06001
Ruben C.
Job Details:
06/27/2024
Replaced control ran diagnostics auto test went through no issues getting both water draining normal agitate and spin normal
We serviced a
WHIRLPOOL DRYER
Model WED6150PB0
Near Springfield, MA 01109
Gary V.
Job Details:
06/27/2024
"Inspected and found loose connection at terminal block and tightened, cycled back on and tested fine."
We serviced a
GE MICROWAVE OVEN
Model JVM1340WW002
Near Longmeadow, MA 01106
Gary V.
Job Details:
06/27/2024
"Inspected and found broken door switch, quoted and they will call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6SARXXF06
Near Somers, CT 06071
Gary V.
Job Details:
06/27/2024
"Inspected and found broken ice maker, replaced with new ice maker and cycled and filled with water. Please allow 24-48 hours for ice production.; used 1 W10882923 (ICE MAKER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS00
Near Bolton, CT 06043
Jeremy B.
Job Details:
06/27/2024
"Wrong led kit ordered. Installed 9 of the single ones out of kit but needs the cluster of 3 leds. Will reorder. ; ordrng 1 W11683244 (Led kit), dspstn on spec-tagged invntry: 1 W11683242 LED MODULE CHROME (12 LED"
We serviced a
GE DISHWASHER
Model GDF570SGJ0CC
Near Bolton, CT 06043
Jeremy B.
Job Details:
06/27/2024
Dishwasher not filling. Reset power and it started filling and washing and draining all checks ok.
We serviced a
SAMSUNG RANGE
Model NE59N6630SS/AA
Near Vernon, CT 06066
Jeremy B.
Job Details:
06/27/2024
Installed new parts and tested all checks ok.
We serviced a
WHIRLPOOL M/W OTR
Model WMH78519LZ00
Near Tolland, CT 06084
Jeremy B.
Job Details:
06/27/2024
Found connection where transformer connects to magnetron arching and sparking and terminal burnt. Replaced all high voltage parts and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11256462 DIODE UNIV
We serviced a
SAMSUNG WASHER
Model WA50T5300AC/US
Near Ellington, CT 06029
Jeremy B.
Job Details:
06/27/2024
Washer giving 4c error code (water supply problem) found cold water screen clogged at valve. Customers shut off valve not securing the water had to shut main off. Cleaned screen basket bouncy will replace suspension. ; rqstng P&A on 4 DC97-16350U (Suspension rods)s
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Manchester, CT 06040
Jeremy B.
Job Details:
06/27/2024
Washer not powering on or draining. Found broken wire in harness. Replaced harness and ran self test all checks ok. ; used 1 W11643701 (HARNESS LOWER) from stock
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Manchester, CT 06040
Jeremy B.
Job Details:
06/27/2024
Customers complaint is washer leaking. Found hot water supply valve leak( took pic) ran a bully sheets cycle and let agitate and drain found no leaks under washer.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
06/27/2024
"Customers complaint is refrigerator randomly making abnormal noise. Heard customers video. Toggled fans, compressor and dampers in diag and couldnt duplicate any abnormal noises. Customer to keep an eye on it to see if noise comes back."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Marlborough, CT 06447
Jeremy B.
Job Details:
06/27/2024
Handle loose. Found loose mounting stud. Tightened stud and handle all checks ok.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Columbia, CT 06237
Jeremy B.
Job Details:
06/27/2024
Knob on timer broken. Replaced timer and knob all checks ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Gastonia, NC 28052
Ryan S.
Job Details:
06/27/2024
"Returned to install parts ordered, installed new gear case, cam, wash plate, and valve. Ran calibration to control board to new parts. Ran service mode and all functions working as stones with no noises out of ordinary operation."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Union, CT 06076
Gary V.
Job Details:
06/27/2024
Inspected and found wash pump not running and terminal to the wash pump loose and needs to be replaced. Will submit estimate and call. Ordering control board for back up.; rqstng P&A on 1 W11613479 (Wash pump) and 1 W11697034 (Wire harness) and 1 W11637581 (Main acu)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Suffield, CT 06078
Gary V.
Job Details:
06/27/2024
"Installed main control board and attempted to cycle found lid lock broken, replaced lid lock and ran test and cycle through no problems. Everything tested fine.; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC , used 1 W11394572 () from stock"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Gastonia, NC 28052
Ryan S.
Job Details:
06/27/2024
"Returned to install new motor and blower wheel that was ordered. Installed parts and reassembled unit, ran unit to test function unit working as designed with no sounds out of ordinary."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Webster, MA 01570
Chris B.
Job Details:
06/27/2024
Replace IM and ran a cycle and it fully turned and called for water. Mentioned to the customer to keep an eye out on the ice.
We serviced a
SAMSUNG REFRIGERATOR
Model RH25H5611SR/AA
Near Norton, MA 02766
Aimee Z.
Job Details:
06/27/2024
"Cust stated freezer defrosted , it has recovered since made appt.Checked error codes none and found fan not working in freezer.; rqstng P&A on 1 DA97-08689A (Back panel)"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Blackstone, MA 01504
Aimee Z.
Job Details:
06/27/2024
Cust complaint to hot checked error codes noneAdvised to clean vent theres 2 elbows in first 3 feet.Air flow is important Took temp reading 176 ex low drops. To 129Low 186Med 194High 201 Heat is circulating on and offAdvised to have vent clean Theres a company called vent wizards.
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Southbridge, MA 01550
Chris B.
Job Details:
06/27/2024
Complaint that the unit is making noises while agitating. Found debris under the motor. Removed and cleared the bottom and ran two diagnostic cycles and all tested normal.
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Sturbridge, MA 01566
Chris B.
Job Details:
06/27/2024
Complaint that the IM is not making ice. Found no water entering the IM found kinked water line. Adjusted line and cycled the IM and all working normal.
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS10
Near Charlotte, NC 28262
Robert A.
Job Details:
06/26/2024
"Cx complaint that the unit has no power.I inspected the unit to confirm the complaint. I found the unit has no power. The outlet has good polarity. I checked the fuse and it is blown. The switches have good continuity. The unit needs a new control board. Im ordering the control board, interlock switches and fuse as well. ; ordrng 1 W11552018 (Control board) and 1 W11707984 (Fuse) and 1 W11551558 (Interlock switches)"
We serviced a
WHIRLPOOL DISHWAHER
Model WDT720PADM2
Near Medway, MA 02053
Aimee Z.
Job Details:
06/26/2024
F9e1 deverta valveF2e1 stuck key padFae1. F6e2. Fill valveNeed wash pump Cust buying new
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near York, SC 29745
Mitch H.
Job Details:
06/26/2024
"Checked and tested washer. Would not start cycles. Entered diagnostics found F1E2 control error. Checked all other components, all checked good. Needs control. Checked part availability and scheduled return for 7/1 PM.; ordrng 1 W11401710 (Control)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ
Near Monroe, NC 28110
Jonathan J.
Job Details:
06/26/2024
Complaint was not heating at all in microwave loud buzzing while trying to heat Tested microwave with a cup of water and it wasnt heating up at all. Found that diode was open replaced diode. Unit tested fine and is heating great no further issues found. ; used 1 W11256462 (DIODE UNIV) from stock
We serviced a
LG WASHER
Model WM2301HR
Near Westfield, MA 01085
Mike K.
Job Details:
06/26/2024
"Complaint of noise and burning smell. Found basket to be wobbling, signs of rubbing against boot. Rear tub assy is nla."
We serviced a
MAYTAG REFRIGERATOR
Model MFI2568AEB
Near Watertown, CT 06779
Jimmy R.
Job Details:
06/26/2024
"Checked fridge and found unit warm in both sections checked compressor and found running but warm and no heat from suction line very little, checked condenser and found completely blocked with hair and lint, removed and unit still not cooling well. Found suction line in water corroded and leaking causing water to get into system and contaminate advised customer on issue and unit will be getting replaced with new"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Belchertown, MA 01007
Chris B.
Job Details:
06/26/2024
Complaint that the refrigerator is not cooling properly in the fresh food section. Heating element working properly. Found ice buildup on the evaporator. Defrosted all ice and refrigerator running normal. Collected for minor repairs.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Cherryville, NC 28021
Ryan S.
Job Details:
06/26/2024
Customer complained refrigerator was leaking from freezer. Found drain line clogged. Call at 179 clear drain line collected check number 3346 .
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near East Hampton, CT 06424
Jeremy B.
Job Details:
06/26/2024
Fresh food evap full of ice. Freezer cooling properly. Fresh food section not going below 60 entered diag and thermistors failed needs new evap cover. ; ordrng 1 W11395558 (Evap cover) and 1 Xtratime (Xtra time)
We serviced a
KITCHENAID ICEMAKER
Model KUIX335HPS01
Near Cornelius, NC 28031
Robert A.
Job Details:
06/26/2024
Cx complaint that the unit is not cooling at all. I inspected the unit to confirm the complaint. I found the lihts and pump work fine but the compressor is not running at all. I checked incoming power to the compressor and it is getting 0v. The unit needs a new control board to resolve the issue. I quoted the cx and collected the service call by CC.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Gastonia, NC 28052
Ryan S.
Job Details:
06/26/2024
"Customer complained unit stopped cooling. Had another company come out and say compressor was bad found compressor was bad rotting service test 4. No frost pattern on refrigerator or freezer. Also found water had leaked into drawer UI pantry drawer UI water was standing, causing corroded harness and board needs new door with harness harness two door and pantry ui. Quoted 1869.07 to repair . Customer denied repair. Collected trip fee."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Simsbury, CT 06092
Ruben C.
Job Details:
06/26/2024
Cancelled serv cust has to get receipt from Costco with date and model; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER
We serviced a
GE WASHER
Model HTW240ASK6WS
Near Enfield, CT 06082
Gary V.
Job Details:
06/26/2024
"Inspected and found lid lock no longer locking, quoted and she will call."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Enfield, CT 06082
Gary V.
Job Details:
06/26/2024
"Inspected and found unit getting to rinse and keeps rinsing, not advancing to spin or done. Ordering control board and pressure hose to be replaced, will submit estimate and call.; rqstng P&A on 1 W11730553 (Main acu) and 1 WP353244 (Pressure hose)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Windsor, CT 06095
Gary V.
Job Details:
06/26/2024
"Inspected and found door, glass and door boot with debris, causing dribble to come down the front of the panel and onto the floor, cleaned door, glass, and door boot and cycled tested fine. If any problem persists, the customer is going to have to unstack the unit themselves because warranty does not cover unstacking the unit, and I informed the customer of this. Quoted $179 for an additional tech to unstack . And took pictures ."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Simsbury, CT 06070
Ruben C.
Job Details:
06/26/2024
Replaced defrost heater in refrigerator section which includes defrost thermistor ran diagnostics normal cust will observe operation
We serviced a
SAMSUNG WASHER
Model WF45K6200AW/A2
Near Amherst, MA 01002
Chris B.
Job Details:
06/26/2024
Complaint that the washer is not filling up with water. Found error code dc3 door switch fault. Quoted parts and labor. Customer will do a little homework and think about it.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Coventry, CT 06238
Amanda R.
Job Details:
06/26/2024
Ice maker slowing down dosent fill ice bin anymore unit cooling and freezing needs new ice maker ; rqstng P&A on 1 W11546935 (Icemaker)
We serviced a
JENN-AIR MICROWAVE
Model JMW3430WS02
Near Coventry, CT 06238
Amanda R.
Job Details:
06/26/2024
Complaint that have to make sure noise is pushed shut other wise it wont start quoted for door hinges
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Tolland, CT 06084
Amanda R.
Job Details:
06/26/2024
On normal setting spin settings go from off to medium spin speed skipping the low spin speed ; ordrng 1 W11316623 (Ui)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Huntersville, NC 28078
Robert A.
Job Details:
06/26/2024
"Cx complaint that the unit is not starting cycles. I inspected the unit to confirm the complaint. I found error codes: f5e1 f0e5. I cleared the codes and ran manual tests for the lid lock. I worked multiple times with no issues. I ran a service cycle, all components passed with no issues. The UI is intermittently unresponsive. Im ordering a new UI and lid lock to resolve the issue.; ordrng 1 W11112656 (Console) and 1 W10810403 (Lid lock)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MB0
Near Huntersville, NC 28078
Robert A.
Job Details:
06/26/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Charlotte, NC 28269
Robert A.
Job Details:
06/26/2024
"Cx complaint that the units drawer is not sliding out correctly and the door does not open and close properly. I inspected the unit to confirm the complaint. I found the drawer housing was installed crooked, I corrected the drawer housing position and tested the unit. I leveled the door to help it from swinging open so hard. The unit is working as designed."
We serviced a
JENN-AIR COOKTOP
Model JGC3536GS01
Near Charlotte, NC 28269
Robert A.
Job Details:
06/26/2024
"Cx complaint that there is an alleged gas leaks from the 2 left burners when its off according to the gas company. I inspected the unit to confirm the complaint. I found the gas was off, I turned on the gas and used my gas detector. No leaks were found the burner worked fine and shut off with no issues. Im ordering the valves to resolve the alleged leak the cx experienced and the gas company claimed. Im ordering the manifold, take the valves off the manifold to replace them. Its easier than replacing the entire manifold. I called WP safety to document the issue. Sr7739363980; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near East Windsor, CT 06016
Amanda R.
Job Details:
06/26/2024
Freezer frosting up cleared ice set temps at recommended went over possible door left open
We serviced a
WHIRLPOOL RANGE
Model KERS306BSS1
Near South Windsor, CT 06074
Amanda R.
Job Details:
06/26/2024
Complaint that unit wouldnt preheat to 475 checked bake element good no saved errors reset control preheated to 475
We serviced a
AMANA DRYER
Model NED4655EW1
Near South Windsor, CT 06074
Amanda R.
Job Details:
06/26/2024
Went to house unit is at rent a center in Manchester on broad st went there it was on truck they need to reschedule when unit is off truck
We serviced a
MAYTAG OVEN
Model MER8800FZ0
Near Monroe, NC 28110
Jonathan J.
Job Details:
06/26/2024
Complaint oven heated up to 310 degrees and didnt heat any more after. Took bottom cover off to see that element is open due to failed element. Replaced broken element and found that terminal block had also been repaired by prior company no issues with harness found yet Tested unit and it heated to correct temperature. All components tested fine.; used 1 W10779716 (ELEMENT) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Weddington, NC 28104
Jonathan J.
Job Details:
06/26/2024
Lights still not working on arrival. Replaced light in evaporator on roof and that made the freezer light and the two top lights come back on. After replacing the bottom right light the rest were able to come back on. No further issues at this time ; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ
We serviced a
MAYTAG WASHER
Model MVWP576KW
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
06/26/2024
Complaint clothes not spinning F8 e6 no fill error code on arrivalTested unit to find that cold water was trickling in causing unit not to complete a cycle. Replaced water valve and tested unit. Water valve tested fine along with other components. Unit spun clothes out properly. No further issues found at this time; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock
We serviced a
JENN-AIR REFRIGERATOR
Model JBSFS48NMX00
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
06/26/2024
Complaint door was not closing or sealing properly. When closing the door the inside of it was hitting the shelf causing it not to close properly. Found that customer needed to re organize shelf so door closed properly. Found that the position of the shelf was wrong so it wouldnt close properly. Took food out of fridge and repositioned shelf so door would close properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
06/26/2024
"Complaint no ice at all. No ice on arrival. Also drawer user interface isnt functioning has water damage under pantry ui from faulty seal . Found that wire harness going to ui is broken due to normal operation . E2 ice maker lost position error code on ice maker test 45 fill tube frozen will need fill tube heater Will need to replace black stainless drawer, ui, ice maker, harness to user interface, heater to ice maker, and main control.; ordrng 1 W10815668 (Door) and 1 WPW10675033 (Control) and 1 W11658802 (Ice maker) and 1 W11226501 (Heater) and 1 W11170612 (Harness) and 1 WPW10769076 (Ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Amherst, MA 01002
Chris B.
Job Details:
06/26/2024
Replaced part and all fans and compressor running normal. Mentioned to the customer to keep an eye on the cooling for the next few days.; dspstn on spec-tagged invntry: 1 W11196400 CNTRL-ELEC
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Pelham, MA 01002
Chris B.
Job Details:
06/26/2024
Complaint the the rear right burner is not heating. Found bad surface element. Will order part for approval. Customer mentioned that the glass top is chipped. Customer will need to call the insurance for approval.; rqstng P&A on 1 W11171119 (Surface Element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Amherst, MA 01003
Chris B.
Job Details:
06/26/2024
At arrival the room was occupied and university office couldnt get a hold of the tenants and will need to reschedule when they get full permission to enter the room. The will call the office again when issues is resolved. Doors are in the location at the maintenance room.; saved tckt
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW05
Near Middletown, CT 06457
Jimmy R.
Job Details:
06/26/2024
"Checked over unit and found machine building up frost in top part of cabinet and water on lower part of door, checked door seal and found door gasket sealing against cabinet tightly and good pressure when opening up door, checked lower part of door and noticed water and ice building up on inner part of gasket and door liner, sealed around cabinet with silicone to help stop warm air unit had a big gap pulled gasket away and cleared ice and water will order a new freezer door due to door liner building ice inside and letting warm air into unit. Advised customer door is a special order and will come to house plz check for damage; ordrng 1 W10746789 (Door assembly), used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Tega Cay, SC 29708
Mitch H.
Job Details:
06/26/2024
"Removed and replaced user interface and high voltage control board. Plugged unit back in. Entered diagnostics, ran tests for all fans and thermistors. All checked good and operating properly."
We serviced a
WHIRLPOOL MICROWAVE
Model WOEC5030LZ00
Near Pineville, NC 28134
Mitch H.
Job Details:
06/26/2024
"Pulled oven partially from wall. Removed and replaced lamp and lamp holder. Reassembled, turned breaker back on. Light now operating properly."
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Fort Mill, SC 29715
Mitch H.
Job Details:
06/26/2024
"Checked and tested dishwasher. Found drain pump operating properly. Removed drain hose, found it clogged. Cleared blockage, reinstalled, tested. Dishwasher now operating and draining properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHT08
Near Windsor, CT 06095
Gary V.
Job Details:
06/26/2024
"Installed floor shims and ran water, not dribbling down front of door anymore,tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Wethersfield, CT 06109
Jeremy B.
Job Details:
06/26/2024
Installed new fan both sections now cooling properly. The freezer door rails are worn and freezer door sticky customer will leaning new rails. ; dspstn on spec-tagged invntry: 1 WPW10464673 EVAP MOTOR
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Wethersfield, CT 06109
Jeremy B.
Job Details:
06/26/2024
"Washer not starting a cycle cam keeps clicking. Replaced cam and actuator ran calibration then self test all checks ok. ; used 1 W10721967 (CAM KIT), and 1 W10913953 (ACTUATOR) from stock"