Service History 163 - Advantage Appliance Repair

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ2

Near Bessemer City, NC 28016

Ryan S.

Job Details: 03/06/2024

Installed new pump. Leaked yeast verified unit operation. Left old part with customer

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Cherryville, NC 28021

Ryan S.

Job Details: 03/06/2024

"Customer complained of noise from washer when spinning. Foudn gewrcase screaming during spin, ordering gearcase, Cam, Washplate and 2 xtimeframe. Informed customer office will call when part comes in and job authorized. ; rqstng P&A on 1 W11449840 (Gearcase), ordrng 1 W10721967 (Cam) and 1 2xtimeframe (2xtimeframe) and 1 W11550891 (Washplate agitator), states that autho needed"

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Dallas, NC 28034

Ryan S.

Job Details: 03/06/2024

Customer stated unit off balance. Checked service pointer. Asked had no QR code order basket customer notified of part being shipped to home and will check and call back after they checked part for damages.; ordrng 1 W11172199 (Basket)

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Stanley, NC 28164

Ryan S.

Job Details: 03/06/2024

Water hoses on the back of unit tapping the washer during spin. Unit checks fine Customer secure hoses with clamp.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Mount Holly, NC 28120

Ryan S.

Job Details: 03/06/2024

Replaced sump assembly unit tested fine no leaks unit washing properly

We serviced a

MAYTAG DRYER

Model MED7230HC3

Near Charlotte, NC 28214

Ryan S.

Job Details: 03/06/2024

Returned to replace motor blower and thermistor. Customer had replaced outlet and receptical. Ran unit verified proper operation. ; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL and 1 WP8577274 THERMISTOR

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Charlotte, NC 28214

Ryan S.

Job Details: 03/06/2024

"Customer complained unit leaking and door falling open, found legs were all the way up and dishwasher was leaning forward. Causing leak and for door to have more of chance to fall open. Replaced bushings and all other parts of door are fine. Ran unit on quick wash. Doo now opening proper qnd not falling open. Unit also not leaking. Verified proper operation. ; dspstn on spec-tagged invntry: 2 WP8268990 BUSHING"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC1

Near East Hampton, CT 06424

Jeremy B.

Job Details: 03/06/2024

Installed new console and control. Ran self test all checks ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Middletown, CT 06457

Jeremy B.

Job Details: 03/06/2024

replaced new control and ran self test and heater came on properly all checks ok.!

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM10

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 03/06/2024

"Customers complaint is the finish on both doors is rising took pictures and explained that the finish isnt something thats covered with Nader warranty but will submit for approval but advised customer that it may get denied. ; rqstng P&A on 1 W10638683 (Freezer door), ordrng 1 W11398750 (Fresh food door)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near East Hartford, CT 06118

Jeremy B.

Job Details: 03/06/2024

"Found a break in the harness on the blue wire to drain pump. Installed new harness all checks ok. ; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC , used 1 W11643701 (HARNESS LOWER) from stock"

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW0

Near Manchester, CT 06042

Jeremy B.

Job Details: 03/06/2024

"Found belt and cam worn causing loud squeaking noise. Replaced cam, belt, actuator and ran self test. Then calibration all checks ok. ; used 1 W10721967 (CAM KIT), 1 W10913953 (ACTUATOR), and 1 WPW10006384 (BELT) from stock"

We serviced a

KITCHENAID RANGE

Model KFEG500ESS0

Near Manchester, CT 06042

Jeremy B.

Job Details: 03/06/2024

Quoted customer service call fee prior to doing any work and they declined and said they bought an extended warranty. Explained that they need to have warranty company dispatch job.

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Hartford, CT 06114

Amanda R.

Job Details: 03/06/2024

Unit wont start not the correct power at terminal block

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near East Windsor, CT 06016

Amanda R.

Job Details: 03/06/2024

Complaint basket hitting the cabinet when spinning went over loading alike items and the amount to load with agitator and without quoted for suspension showed customer how to load blankets and got them wet and did a Drain and spin

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM02

Near Waterbury, CT 06704

Jimmy R.

Job Details: 03/06/2024

"Tested unit and found unit running but warm in both sections removed evap cover and found no frost pattern at all, pumped r600 out of unit and cleared with nitrogen placed unit into a vacuum and refilled found wile filling Freon would back off of evaporator never frosting up properly machine has a restriction and compressor is short cycling unit will need new compressor kit, evaporator extra time to seal off low and high side to pump down for leaking unit will need new filter dryer and couplers. Quoted customer and advised ternate they will need to call manufacturer to see if they will supply them with an auth to cover parts and labor once they talk to them and see if they will cover issues we can order and return to fix machine ; ordrng 1 W11580057 (Compressor) and 1 W11504447 (Coupler) and 1 W11109499 (Dryer) and 1 W11506635 (Proses stub)"

We serviced a

SAMSUNG REFRIGERATOR

Model RS27T5200S/AA

Near Middlefield, CT 06455

Jimmy R.

Job Details: 03/06/2024

"Tested unit and found machine making ice but ice turning unit a block and not dispensing, checked ice maker and found ice maker mold had gotten holes in bottom of plastic causing it to leak out when filling with water. Unit is going to need a new ice maker will order and return, parts tentative p/a ; ordrng 1 DA97-19010A (Ice maker)"

We serviced a

MAYTAG MICROWAVE

Model MMV1175JW01

Near Ludlow, MA 01056

Mike K.

Job Details: 03/06/2024

"Called Randy at office as no door is on call and call is for a microwave door replacement already diagnosed. Part could not be located and per Randy I called cs to inform them. No answer, so left message that door has been misplaced and apologized, stated office would contact to reschedule and for her to feel free to contact office with any questions.; O-emld tckt"

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Springfield, MA 01104

Mike K.

Job Details: 03/06/2024

"Replaced basket, gearcase assy, hub, washplate. Also needed hub screw, cam and belt which I also replaced. Recalibrated and ran self diagnostics test fine.; dspstn on spec-tagged invntry: 1 W11454734 GEARCASE , used 1 WPW10006384 (BELT), 1 W10752187 (AGITATOR SCREW), 1 W10721967 (CAM KIT), and 1 2x time (2x time) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Southwick, MA 01077

Mike K.

Job Details: 03/06/2024

"Wash motor runs and is pushing some water,but is running loudly and sounds to be straining. Ordering sump assy. Could not reach office. Office to contact cs to schedule return.; ordrng 1 W11416362 (Sump assy)"

We serviced a

AMANA DISHWASHER

Model ADB1400AGB3

Near East Windsor, CT 06016

Amanda R.

Job Details: 03/06/2024

Making noise while draining piece of plastic in drain pump area removed tested sounds normal

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KBS2

Near Bolton, CT 06043

Jeremy B.

Job Details: 03/06/2024

Dishwasher leaking from flow meter in water inlet assy. Replaced and tested all checks ok.

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Meriden, CT 06450

Jimmy R.

Job Details: 03/06/2024

Tested unit found heater bushing completely gone replace heater with new special project heater ran cycle and all operations tested good; used 1 W11537778 (Heater) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Cheshire, CT 06410

Jimmy R.

Job Details: 03/06/2024

Tested machine unit not filling with the correct amount of water add clothes to the wash cycle to check water level found unit control board added calibration. Recalibrated unit and instruct customer on cycles and how to wash all operations now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMHZ03

Near Cheshire, CT 06410

Jimmy R.

Job Details: 03/06/2024

"Tested unit upon arrival found unit unplug, plug unit back in outlet and all fan and compressor starts to run monitor unit and discharge tube start to gets hot and freezer start to cool. Inform customer to monitor unit for 24-48hrs. Unable to properly diagnose unit because unit was not plug in 24hrs prior to service"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Matthews, NC 28104

Jonathan J.

Job Details: 03/06/2024

"Complaint washing machine leaking filling up pan with water under washing machine. I found dispenser overflowing leaking and I am filling up tub ring, causing it to overflow and causing it to leak onto floor into Pan under washing machine. Catch basin I should say. you will need tub ring bezel and dispenser to fix."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Monroe, NC 28112

Jonathan J.

Job Details: 03/06/2024

"Complaint, dishwasher is not washing dishes soap is sitting undissolved in the bottom left corner front of the dishwasher at the end of the cycle. Dishes will be hot to the touch, but dirty still I found F4 e3error code found in diagnostics history F2 e1 error code found in diagnostics history f7e1 error code found in diagnostics history I am ordering a main control and a motor sump assembly to fix dishwasher. No additional issues found at this time with this dishwasher.; ordrng 1 W11613570 (Sump motor) and 1 W11683651 (Control)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS01

Near Monroe, NC 28110

Jonathan J.

Job Details: 03/06/2024

Complaint f1e6 error code microwave will not do anything will not heat or allow buttons on screen to be pressed. I found melted wave guide and magnatron antenna unit is non repairable due to nature of failure. File number 7738622046.

We serviced a

KITCHENAID COOKTOP

Model KCGD500GSS05

Near Monroe, NC 28112

Jonathan J.

Job Details: 03/06/2024

Complaint takes over an hour to bring water to a boil on the front left or rear right burner front right burner is a simmer burner rear left. Burner is also a simmer burner.unit does have proper log orifice and flame height is good per manufacturer for lpg. Cannot alter orifice no substitute orifice available to increase btu 7738670827.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 03/06/2024

I replaced all previously order parts are tested operations. No additional issues found with washing machine today. Customer states washing machine is the quietest she has ever heard it since day one.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W10754448 CLUTCH

We serviced a

JENN-AIR MICROWAVE

Model JMW2430DP01

Near Fort Mill, SC 29707

Jonathan J.

Job Details: 03/06/2024

I replace user interface for F2. 0. Error code. Tested operations no additional issues. Found everything is now working just fine. Ill touch functionality. All lights. Unit is preheating and both sections just fine. Both microwave and oven are operational and convection. Oven in microwave is also operational.no additional issues found at this time with either.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Plainfield, CT 06354

Amanda R.

Job Details: 03/05/2024

Complaint leaked water on floor filled unit and drained couldnt duplicate issue

We serviced a

KITCHENAID RANGE

Model KSEG950ESS0

Near Shrewsbury, MA 01545

Aimee Z.

Job Details: 03/05/2024

Installed new outer glass complete

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LW4

Near Huntersville, NC 28078

Robert A.

Job Details: 03/05/2024

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model DU1055XTVS2

Near Huntersville, NC 28078

Robert A.

Job Details: 03/05/2024

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10258275 FUSE KIT

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Cheshire, CT 06410

Jimmy R.

Job Details: 03/05/2024

"Ran washer and found unit would not fill checked errors and found F8-E1 let unit run threw a cycle and no water entering unit, removed water fill lines and found no water entering lines checked house water and found shut offs back wards on house side causing customer to think water was on when was off, turned water back on and cleaned screens due to some sediment slowing down water flow. Ran a calibration and wash cycle unit now working to specs gave customer Ed on water"

We serviced a

KITCHENAID DISHWASHER

Model KDTM804KPS0

Near Davidson, NC 28036

Robert A.

Job Details: 03/05/2024

Cx complaint that the unit is not washing the dishes. I inspected the unit to confirm the complaint. I found an error code: f7e1. I cleared the code and ran a service cycle. The unit filled and drained but there was no wash action. The unit needs a new sump motor assembly to resolve the issue. I collected the service call fee by CC. The cx wants to call KitchenAid to negotiate the repair cost.; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS03

Near West Hartford, CT 06107

Ruben C.

Job Details: 03/05/2024

Checked unit found unit is not dispensing water unit is cooling ok not a cooling issue getting water to valve not of filter housing ordering housing and valves; rqstng P&A on 1 W11535162 (Valve) and 1 W11312191 (Valve) and 1 W11024083 (Filter housing)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Cherryville, NC 28021

Ryan S.

Job Details: 03/05/2024

Customer didnt have purchase receipt. Informed customer to get purchase receipt and call back.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Southwick, MA 01077

Mike K.

Job Details: 03/05/2024

Unit not spinning found gear case has leaked and sprayed over all Lower components/casing. Quoted for gear case/labor. Denied. Can lectern for service call

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Sharon, SC 29742

Mitch H.

Job Details: 03/05/2024

"Removed and replaced wiring harness. Reassembled washer, ran calibration, tested washer. Drain pump and all other functions now working. Washer operating properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM10

Near New Britain, CT 06051

Jeremy B.

Job Details: 03/05/2024

"Installed new compressor and filter drier. Prior to replacing filter drier found a leak where cap tub goes into filter dryer. Pulled a vacuum then recharged with 50G of R600a please allow 24 hrs for temps to stabilize. ; dspstn on spec-tagged invntry: 1 W11504415 COUPLER 8.5/8 NR MS 00 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11506619 COUPLER 8 NK MS 00 , and 1 W11506635 COUPLER 6 NF MS SV"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Killingly, CT 06239

Amanda R.

Job Details: 03/05/2024

Compliant making loud noise during spin and going off balance with bedding showed who was home how to load and not overload unit got blankets wet and then did drain and spin sounds normal

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Catawba, SC 29704

Jonathan J.

Job Details: 03/05/2024

"Complaint unit will not wash any large loads at all sometimes wont even turn on I found F8e1 f7e1 I found hot water inlet valve buzzes but will not allow water into washer I found capacitor leaking I found drive belt squealing as well. I found cockroach infestation on user interface control module, causing power buttons to not work, causing user interface not to work could be the cause of intermittent washability issues as well and power fluctuation issues with user interface cannot service unit due to cockroach infestation."

We serviced a

LG WASHER

Model WT4870CW

Near Westfield, MA 01085

Mike K.

Job Details: 03/05/2024

"Unit is squealing during spin/agitation. Coming from gear case assy. Quoted for gear case/labor. Denied, collected for service call."

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Middlefield, CT 06455

Jeremy B.

Job Details: 03/05/2024

Washer shaking a lot when in high speed spin. Found bushings on suspension damage and basket has an extreme wobble cam making clicking noise needs new. ; ordrng 1 W11513243 (Basket) and 1 W11396716 (Suspension) and 1 W10721967 (Cam)

We serviced a

WHIRLPOOL WASHER

Model WTW7500GW2

Near Middletown, CT 06457

Jeremy B.

Job Details: 03/05/2024

Installed all new parts ran calibration then self test all checks ok. ; dspstn on spec-tagged invntry: 1 W10752283 WASHPLATE

We serviced a

MAYTAG WASHER

Model MVWC400XW1

Near Hartford, CT 06106

Ruben C.

Job Details: 03/05/2024

Checked unit found water valve leaking turned of main water to valve ordering valve; ordrng 1 WPW10432353 (Valve)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Charlotte, NC 28208

Jeff L.

Job Details: 03/05/2024

Replaced control board all operations are normal unit ran and checked ok with no leaks Call complete

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Dallas, NC 28034

Mitch H.

Job Details: 03/05/2024

"Removed and replaced oven control board. Reassembled, plugged range back in. Tested, operating properly."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Gastonia, NC 28056

Mitch H.

Job Details: 03/05/2024

"Tested and found washer going from sense to done, never starting cycle. Checked capacitor, found it weak. Replaced, tested now filling and agitating properly. Noticed low flow on cold side fill. Removed inlet hose and found very low water pressure. Advised customer that she needs to have maintenance department check incoming cold water.; used 1 W11395618 (Capacitor) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Gastonia, NC 28056

Mitch H.

Job Details: 03/05/2024

Tested and found bake and broil burners operating properly. Resident says oven cooks faster on left side of oven than on right side. Explained to resident that oven only has one burner for bake and one for broil. There are not different burners for left and right sides of oven. Checked and calibrated oven. All components operating properly.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH54521JZ00

Near Charlotte, NC 28278

Mitch H.

Job Details: 03/05/2024

"Removed and replaced microwave door. Tested, all operating properly."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charlotte, NC 28214

Jeff L.

Job Details: 03/05/2024

Found washer not level and stainless Steel braided lines tapping back of washer pulled washer out away from lines and that noise went away I also leveled the machine and I also advised customer to load machine evenly so the weight is distributed correctly. No fault codes unit ran and checked ok with no leaks . The floor is somewhat weak I can feel transfer when the unit spins and the dryer moves as wellCall complete

We serviced a

WHIRLPOOL OVEN

Model GFG461LVB

Near Charlotte, NC 28269

Jeff L.

Job Details: 03/05/2024

"Found ignitor weak sometimes lighting oven some times not replaced ignitor unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 WP9758079 IGNITOR,SPARK CERAMIC"

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Charlotte, NC 28204

Jeff L.

Job Details: 03/05/2024

4408565739 Transaction 12790072666Replaced sump assembly due to wash motor failure unit ran and checked ok with no leaksCall complete ; used 1 W11665769 (Sump assembly) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Lancaster, SC 29720

Jonathan J.

Job Details: 03/05/2024

Complaint not washing tablet is partly dissolved after a cycle still sitting in same place I found unit will not enter diagnostics at all. I found by running a quick wash cycle that the wash motor is getting voltage to it but motor will not hum will not turn on at all. Im ordering a control and a wash motor to fix. ; ordrng 1 W11613570 (Sump assembly) and 1 W11683651 (Control)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Lancaster, SC 29720

Jonathan J.

Job Details: 03/05/2024

"Complaint washing machine was leaking. Water would not stop control board kept going and going and going and going would not turn off washing machine had to unplug washing machine. I found error code F1E1. I found error code F0E5. Only codes in diagnostics fault history. I ran a control board calibration cycle Found drive belt slipping before I did anything else I replace drive belt then I discovered the error codes. Awaiting authorizations from warranty company. ; ordrng 1 W11220230 (Valve) and 1 W11556725 (Control), used 1 WPW10006384 (BELT) from stock"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Lancaster, SC 29720

Jonathan J.

Job Details: 03/05/2024

Complaint washing machine keeps throwing SD error code water will not drain out. Still has a quarter of the tub full of water or less at the end of each cycle so clothes will still be soaking soaking wet have to ring them out and run drain and spin multiple times to get the clothes to dry out. I found Drain pump motor getting extremely hot and cutting out in the middle of the cycle. I ran a quick wash cycle. Inspected drain pump filter. No debris and filter. Replaced drain pump tested operations again. No additional issues. Found water now. Draining out extremely fast. No additional issues found with washing machine at this time.; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP

We serviced a

MAYTAG DRYER

Model MGD6230HW0

Near Lancaster, SC 29720

Jonathan J.

Job Details: 03/05/2024

I replaced all previously order parts. I tested operations no additional issues found with dryer here today. Everything is working as it should be as of right now.

We serviced a

SAMSUNG WASHER

Model WA45H7000AW/A2 04

Near Agawam, MA 01001

Mike K.

Job Details: 03/05/2024

"Cannot start cycle, stopped mid cycle with clothes/water in unit. Did not unlock. Cs popped lock open and has not started since, just beeps when hitting start. No error codes. Lid lock is broken, moves freely and with staying locked on cs lock and control failure likely with how it stopped and no errors.Quoted for lock/ labor and let know if needs control it is a little over $600 for this unit. Denied repair, collected for service call"

We serviced a

MAYTAG DRYER

Model MED4200BG0

Near Longmeadow, MA 01106

Mike K.

Job Details: 03/05/2024

Replaced vent grill and filter sliding in fine. Verified unit operation in timed dry

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Longmeadow, MA 01106

Mike K.

Job Details: 03/05/2024

"Cs smelled burning and popped breaker, reset and popped again. Found wire harness had melted at control. Quoted for control/harness. Collected service call and informed service call is good for 7 days.; (created new UIS, deleted prior attachment to UisID 219793)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Lancaster, SC 29720

Jonathan J.

Job Details: 03/05/2024

"I replaced door assembly. I tested operations no additional issues. Found with refrigerator today. Cycle test 44 ice maker harvest and 45 icemaker fill with water test. I inspected for leaks, no leaking occurring. All operations are normal. No cooling issues found or reported by customer.; used 1 WP4373559 (FITTING 5/16-1/4) from stock"

We serviced a

WHIRLPOOL WASHER

Model MHW6000XW2

Near Middletown, CT 06457

Jeremy B.

Job Details: 03/05/2024

Bellow has a hole. Replaced and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11106747 BELLOW

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Hebron, CT 06231

Jeremy B.

Job Details: 03/05/2024

Customers complaint is ice-maker not working. Found switch in the off position. Turned on and pressed test switch and it harvested and filled properly.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Columbia, CT 06237

Jeremy B.

Job Details: 03/05/2024

"Customers complaint is wash plate and agitator broken and making loud noise. Found wash plate and agitator broken and bony fell out of rotor. Installed slider kit and will order new wash plate. ; ordrng 1 W11510461 (Wash plate), used 1 W10734521 (SLIDER) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED75HEFW0

Near Hartford, CT 06120

Ruben C.

Job Details: 03/05/2024

Checked unit found control board heating in air fluff and motor is not turning gave cust estimate for control and motor

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS0

Near Windsor, CT 06095

Gary V.

Job Details: 03/05/2024

"Inspected and found upper rack adjusters broken and quoted, he will call if wants repaired.; dspstn on spec-tagged invntry: 2 WPW10546503 ADJUSTER"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Brooklyn, CT 06234

Amanda R.

Job Details: 03/05/2024

Unit wont start thermal fuse open replaced fuse tested starting and heating ; used 1 WP3392519 (THERMAL FUSE) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV00

Near Shrewsbury, MA 01545

Aimee Z.

Job Details: 03/05/2024

Installed new gasket complet

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW1

Near Shrewsbury, MA 01545

Aimee Z.

Job Details: 03/05/2024

Cust could smell something burningChecked harness and couldnt find any thingError code f6 e1Replaced pre on ui Tried to run diagnostics kicks me out.Same problem And wont let pull any more error codesGreen light nto on the ContrlOrdering Contrl and harnessLeft old ui at house until job done . Take with us for the core; ordrng 1 W11543996 (Control) and 1 W11591637 (Harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ

Near Cheshire, CT 06410

Jimmy R.

Job Details: 03/05/2024

Tested unit upon arrival and found right door higher than left door adjust and lower right door customer is satisfy with adjustment unit operating as manufacturer design

We serviced a

MAYTAG WASHER

Model MHW6630HC0

Near Cheshire, CT 06410

Jimmy R.

Job Details: 03/05/2024

"Error F0-E2, F0-E5, F8-E1, F5-E2Tested unit upon arrival found error code ran self test and found water leaking from dispenser check for leaks and found dispenser over flowing and dripping down the door. Order assembly dispenser parts tentative P/A; ordrng 1 W11486349 (Assembly dispenser)"

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW2

Near Berlin, CT 06037

Jimmy R.

Job Details: 03/05/2024

Tested unit and install GearCase ran calibration and wash cycle unit now operating as manufacturer design

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW5

Near Mooresville, NC 28115

Robert A.

Job Details: 03/05/2024

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVW7232HW2

Near Mooresville, NC 28117

Robert A.

Job Details: 03/05/2024

"Cx complaint that the unit is not progressing through cycles occasionally.I inspected the unit to confirm the complaint. I found no error codes, however the cx has a picture of a f0e7 error code. I ran a service cycle, all components passed with no issues. I ran a calibration cycle as well, no issues there either. I started a normal cycle to make sure operations were good outside of diagnostic mode. The cycle progressed from sensing, filling to wash. Im ordering a new control board to resolve the intermittent issue.; ordrng 1 W11687817 (Control board)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Huntersville, NC 28078

Robert A.

Job Details: 03/05/2024

Tech was assigned as a helper;

We serviced a

WHIRLPOOL DRYER

Model MED5630HC1

Near Huntersville, NC 28078

Robert A.

Job Details: 03/05/2024

Cx complaint that the unit is not spinning at all. I inspected the unit to confirm the complaint. I found the unit turns and the motor spins but the drum does not move at all. The belt has torn and needs to be replaced. Im ordering the part for the return visit. I rescheduled the visit for tomorrow afternoon.; ordrng 1 661570V (Belt)

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104HBL0

Near Springfield, MA 01119

Mike K.

Job Details: 03/05/2024

"Complaint of control not working, not drying, odors. All buttons working in testing, no errors in history. Ran test cycle and heater working properly. Filter dirty and drain hose did not have air loop. Remounted drain hose and cleaned filter. Suggest using rinse aid and cleaning filter regularly."

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Waterbury, CT 06702

Jimmy R.

Job Details: 03/05/2024

Tested and install new parts ran calibration and wash cycle and unit is now working properly

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Waterbury, CT 06706

Jimmy R.

Job Details: 03/05/2024

Tested unit ran diagnostics found unit buzzing and not washing check and found loose capacitor and causing unit to not wash. Replace faulty capacitor and ran calibration unit now washing machine operating as design

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Chaplin, CT 06235

Amanda R.

Job Details: 03/05/2024

After replacing the Ui it blacked out again called tech line recommended covering food with aluminum foil or a glass lid Sr7738616029

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Windham, CT 06226

Amanda R.

Job Details: 03/05/2024

Replaced all parts calibrated unit ran automatic test

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Mansfield, CT 06268

Amanda R.

Job Details: 03/05/2024

F9e1 F0e2 f0e1 horsing F9e1 error cleared drain catch out tested draining normally ; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Lancaster, SC 29720

Jonathan J.

Job Details: 03/05/2024

I replaced timer and knob. I tested operations. Everything is now working properly. No additional issues found with dryer at this time. Dryer is getting hot.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Simsbury, CT 06089

Ruben C.

Job Details: 03/05/2024

Replaced harness tested ok cust had recording of scraping noise that happed yesterday I could not duplicate sound ran in spin and checked pulley and clutch normal so cust will try again to see if noise happens again; dspstn on spec-tagged invntry: 1 W11643701 HARNESS LOWER

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ2

Near Northbridge, MA 01534

Aimee Z.

Job Details: 03/05/2024

Installed new heater complete ; used 1 W11537778 (Heater) from stock

We serviced a

JENN-AIR DISHWASHER

Model JDTS246GP0

Near Norfolk, MA 02056

Aimee Z.

Job Details: 03/05/2024

F6e4. Float open removed and tested was sloppy but had continuity.Re installed filed with water and washed Needs new switch; ordrng 1 W10734532 (Float switch)

We serviced a

KENMORE REFRIGERATOR

Model ="106.51109110"

Near Foxborough, MA 02035

Aimee Z.

Job Details: 03/05/2024

Cleaned the drain tube there was a blockage and steamed in freezer.Also found the condenser motor noisy and need to be replaced; ordrng 1 W10204250 (Codensor mtr and blade)

We serviced a

SAMSUNG HOME COOKING - G

Model NE63T8511SS/AA 06

Near North Attleborough, MA 02760

Aimee Z.

Job Details: 03/05/2024

Tested at the block 120 at block grounded and no error codes Trips with oven or cook top.Tripping out on a neutral in the pcb; ordrng 1 DG92-01207C (Main pcb)

We serviced a

JENN-AIR WALL OVEN

Model JJW3430LL01

Near Stanley, NC 28164

Ryan S.

Job Details: 03/05/2024

"Customer complained of F8e0 error unit is a single oven under and single microwave. Call had model serial for microwave, oven under it had f8e0 error. Changed model serial and ordering new fan and appliance manager for oven. Scheduled return call for 3-12-24 am. ; ordrng 1 W11248652 (Cooling fan) and 1 WPW10260060 (Appliance manager)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Denver, NC 28037

Ryan S.

Job Details: 03/05/2024

"Checked wires to heater, all wires connected. Ran through service diagnostic to reset heater. Ade sure heater working on diag cycle.,verified proper operation."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Stanley, NC 28164

Ryan S.

Job Details: 03/05/2024

"Customer complained of squeaking noise during wash only, not spin, found Washplate cracked in several places. Ordering new Washplate. Scheduled return call for 3-11-24 am. ; ordrng 1 W10902814 (Washplate)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Huntersville, NC 28078

Ryan S.

Job Details: 03/05/2024

"Found Freon leak in the fresh food evaporator. Installed new coupler drier and evap. Pulled Vacuum on unit and charged unit to 4.50 oz. Left freezer evap and compressor checked joints for leaks. ; dspstn on spec-tagged invntry: 1 W10832994 COMPRESSOR and 1 WPW10143759 FILTER DRIER UV , used 1 W10913906 () from stock"

We serviced a

ELECTROLUX DRYER

Model EFME617STT0

Near Chicopee, MA 01013

Mike K.

Job Details: 03/05/2024

"Unit not starting, u/I turns on and makes selections. Found loose belt, pulled out the tub and found idler completely off, motor mount had broke and screws stripped out, wires damaged. Repair would require base, motor mount, harness at min. Motor and heater showed rust. Repair more then unit worth, collected for service call only."

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Bloomfield, CT 06002

Gary V.

Job Details: 03/05/2024

"Installed parts listed and ran auto test and cycled, tested fine"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS00

Near Bolton, CT 06043

Gary V.

Job Details: 03/05/2024

"Inspected and found ff module broken, replaced and cycled, tested fine.; used 1 W11602886 (LED MODULE) from stock"

We serviced a

WHIRLPOOL RANGE

Model WEEA25H0HN1

Near Ellington, CT 06029

Gary V.

Job Details: 03/05/2024

"Installed parts listed and cycled, cycled to temp and tested fine."

We serviced a

WHIRLPOOL KITCHEN

Model WDT750SAKZ2

Near Ellington, CT 06029

Gary V.

Job Details: 03/05/2024

"Inspected and found no voltage getting to heater for dry cycle, ohmed heater circuit and tested fine, will order part and call for return date.; ordrng 1 W11672039 (Main acu), dspstn on spec-tagged invntry: 1 W11460945 MOTOR/SUMP"

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