We serviced a
WHIRLPOOL WASHER
Model WTW5000W1
Near Kershaw, SC 29067
Jonathan J.
Job Details: 08/24/2023
"Complaint start button is jammed. Cannot get start button to release. I found start button was pushed into hard. I had to take control board off of panel to release start button. I performed a diagnostics cycle. No error codes and fault history. Button that was stuck is not part of the control board. It is part of the panel and it is a separate part from the panel. If customer calls back, we will need to order the panel and the button."
We serviced a
SPEEDQUEEN WASHER
Model AWNE9RSN115TW01
Near Lancaster, SC 29720
Jonathan J.
Job Details: 08/24/2023
Complaint latch broke I found unit has a 7 year part and labor warranty. Unit needs latch plastics to fix latch is falling down into washer customer going to call speed queen declined.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Lancaster, SC 29720
Jonathan J.
Job Details: 08/24/2023
Door light will not turn off on the outside refrigerator occasionally will start chiming randomly. I found freezer light switch was completely frozen over due to a door gasket that was not sealing properly. I heated up door gasket and allowed gasket to reform to freezer. No more air leaks occurring from door gasket Door light switch is now operating normally.
We serviced a
WHIRLPOOL WALL OVEN
Model WOC54EC0HS20
Near Lancaster, SC 29720
Jonathan J.
Job Details: 08/24/2023
"Replace user interface, tested operations all functions are now operable. No additional issues found microwave and oven are both heating fine."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Lancaster, SC 29720
Jonathan J.
Job Details: 08/24/2023
"Complaint dishwasher is leaking I found inner door warped am ordering inner door. Address in system is wrong. Customer in edge water community. To the right 10017 Jack Nicklaus Dr, Lancaster, SC 29720 gps takes you to the street if using Waze no other gps can find address or street as of now new build construction. Door on back order office to call customer when part comes in. ; ordrng 1 W11676896 (Inner door)"
We serviced a
MAYTAG WASHER
Model MHW8200FC
Near Northampton, MA 01062
Mike K.
Job Details: 08/24/2023
"F3e1 error code, drain pump running and door locked. Let unit run, no water in tub. Eventually timed out and unlocked. Able to remove clothes and tested in quick wash, error code came right up and unit locked again with pump running.Mod / serial tag is worn off and unreadable. Guessed at model by looking at dryer tag. Found pressure sensor number, replaced and tested on rapid wash, operated fine, but lots of suds. Ran several cycles to help clear build up, using towel to remove excessive suds.; used 1 WPW10448876 (SWITCH-WL) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Westhampton, MA 01027
Mike K.
Job Details: 08/24/2023
Unit has been leaking from filter head in rf. Replaced head assy and tested several glasses of water with no leak found.
We serviced a
WHIRLPOOL RANGE
Model WOC54EC0AS04
Near Troutman, NC 28166
Vincent O.
Job Details: 08/24/2023
Installed new bake element. Tested and verified proper operation. All functions check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Troutman, NC 28166
Vincent O.
Job Details: 08/24/2023
Found evap getting frozen over. Customer has thawed several times. Order and replace heater assembly. ; ordrng 1 W11650662 (Heater)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Wethersfield, CT 06109
Chuck M.
Job Details: 08/24/2023
Customer complaint is that washer does not spin out clothes. Inspected and found hub worn. Ordered hub. ; ordrng 1 W10528947 (drive hub kit)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8969SDM0
Near Rocky Hill, CT 06067
Chuck M.
Job Details: 08/24/2023
Customer complaint is that upper rack adjuster was broken. Replaced adjuster and tested. Showed customer it works. Customer also stated that lower rack wheels are all broken. They will repair at later time or on their own. ; used 1 WPW10546503 (ADJUSTER) from stock
We serviced a
JENN-AIR COOKTOP
Model JED3536GS01
Near Glastonbury, CT 06073
Chuck M.
Job Details: 08/24/2023
Installed cooktop and customer tested. Checked ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Charlotte, NC 28214
Robert A.
Job Details: 08/24/2023
"Cx complaint that the garbage disposal is now making noise after the last repair on 7/10. I inspected the unit to confirm theres no other complaint. The DW works fine, the cx ran the disposal and said the noise it makes a new since the last repair. I explained that I came to service the DW and with the last repair being about 40 days ago its hard to determine if my previous service caused the new noise. I asked why she waited so long to call it in, she claimed to be out of town and had to cancel the previous appointment. The unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Auburn, MA 01501
Roger R.
Job Details: 08/24/2023
"Installed new compressor and recharged with 64g R600A refrigerant ; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a 1 W11504433 COUPLER , 1 W11504447 COUPLER 5/1.8 NR MS00 , and 1 W11506619 COUPLER 8 NK MS 00 , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Lancaster, SC 29720
Jonathan J.
Job Details: 08/24/2023
Complaints not cooling properly in the refrigerator nor the freezer. I found evaporator fan motor had failed. I replaced evaporator fan motor. Inspected evaporator evaporator producing a full frost pattern. No additional issues found with refrigerator or freezer or compressor at this time. ; used 1 WP2315539 (EVAP MOTOR) from stock
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 08/24/2023
"Complaint dryer keeps turning itself off in the middle of a cycle. Even on timed dry will run just fine. Issue is intermittent when it occurs. Control will go completely blank and say power failure. I checked voltages voltages are correct no lose power cords found at this time suspect when is she was occurring per customer, touch screen completely freezes, and locks up Customer Hass to unplug dryer to get dryer to start to work again. ; ordrng 1 W11525997 (Control) and 1 W11419056 (Ui)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 08/24/2023
Complaint not drying dishes properly have a Sudsing period I found have a Sudsing issue occurring I found F7 E1 error code I found heating element has failed completely as well. Replaced heating element tested operations cleared. All error codes. Everything is now working properly.; dspstn on spec-tagged invntry: 1 W10518394 HEATER
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Southwick, MA 01077
Mike K.
Job Details: 08/24/2023
Unit covered under warranty through Costco extra 1yr warranty and 5yr sealed system warranty per service bench.Compressor running and no cool either section.Ordering compressor/evap/drier. Office will contact cs when parts come in to schedule return. 2x time job; ordrng 1 W11536253 (Evaporator) and 1 W10507884 (Compressor) and 1 2xtime (2x time) and 2 W11506635 (Processing rube)s
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Windham, CT 06280
Amanda R.
Job Details: 08/24/2023
Replaced dryer kit and put on new door seal tested sounds normal ; dspstn on spec-tagged invntry: 1 WPY055980 HI TEMP ADHESIVE
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mooresville, NC 28115
Vincent O.
Job Details: 08/24/2023
Installed new drive assembly. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT
We serviced a
WHIRLPOOL DRYER
Model WED8500BW0
Near Mooresville, NC 28115
Vincent O.
Job Details: 08/24/2023
Found f4e4 error. L2 less than 50v. Verified proper incoming power. Order and replace main control. ; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Mooresville, NC 28115
Vincent O.
Job Details: 08/24/2023
No problem found with unit. Smell is normal of burning fuel. Control panel does get hot during operation as this is where the oven vent sits directly under panel. Checked and verified unit is cycling properly and flames are burning properly. All functions check ok. 7737126488 documented with safety.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Mooresville, NC 28115
Vincent O.
Job Details: 08/24/2023
Unable to duplicate complaint at this time. Customer states entire floor was flooded. States that he sucked something out of standpipe and used draino in standpipe. Unit worked 2-3 times with no leaks. Only evidence found of leaking is from load and go tank and bellow. Both small leaks and not likely to flood floor. Instructed customer to keep watch and try to catch leak if possible before return. Order and replace tank and bellow. ; ordrng 1 W11314648 (bellow) and 1 W11318830 (tank) and 1 W11628814 (O ring.)
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL2
Near Mooresville, NC 28115
Vincent O.
Job Details: 08/24/2023
Sr#7737169406. Found motor windings reading open at control. Checked winding directly at motor. All windings reading 16ohms at motor. This is normal. Order and replace harness. ; ordrng 1 W11685752 (Harness)
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near China Grove, NC 28023
Vincent O.
Job Details: 08/24/2023
"Installed new drive assembly. Tested and verified proper operation. All functions check ok. No more grinding. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W11239857 BELT , and 1 W11550891 AGITATOR"
We serviced a
JENN-AIR COOKTOP
Model JED3430GB01
Near Holden, MA 01520
Roger R.
Job Details: 08/24/2023
Part not sent out to me. Called office and confirmed. Called client and informed them the office would call to reschedule as soon as possible. NEED PART ATTACHED TO TICKET. ; O-emld tckt
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRSS2323AB0
Near West Brookfield, MA 01585
Roger R.
Job Details: 08/24/2023
"Found unit leaking from defrost drain tube. Drain is clear from ice. Unit will need a new drain tube. Will order and return. ; ordrng 1 241830905 (Hose, drain)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Belmont, NC 28012
Ryan S.
Job Details: 08/24/2023
"Customer complained unit making noise during spin. Confirmed noise upon inspection found tub nut was slightly loosing. Causing tub to make noise during spin. Tightened nut and put unit in spin. Unit now working properly. Customer also complained unit not filling enough, informed customer on how unit will fill to different depths depending on what level is selected and even then can be different levels but will fill and start washing. Ran component activation and inlet valve is working properly informed customer to clean out filters on inlet valve if water slows since they have a well it may also be that and that that issue isnt covered under warranty . Verified proper operation of unit."
We serviced a
FRIGIDAIRE DISHWASHER
Model LFID2426TF4A
Near Attleboro, MA 02703
Aimee Z.
Job Details: 08/24/2023
Found needs new latch broken replaced from gas and tested complete ; used 1 5304525218 (Latch) from stock
We serviced a
GE REFRIGERATOR
Model GNE29GSKBSS
Near Suffield, CT 06078
Gary V.
Job Details: 08/24/2023
"Inspected and found ice chunk in ice maker, cleared out and tested fine."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS03
Near Longmeadow, MA 01106
Gary V.
Job Details: 08/24/2023
"Inspected and found compressor shutting down on overload, needs new compressor will order and return.; ordrng 1 W11574734 (Compressor) and 1 W11506635 (Process stub)"
We serviced a
WHIRLPOOL WASHER
Model LTE5243DQ0
Near Longmeadow, MA 01106
Gary V.
Job Details: 08/24/2023
"Inspected and found drive coupler and lid switch broken, will order and return. Also informed customer about clogged vent and he will get that repaired.; ordrng 1 WP3355806 (Lid switch), dspstn on spec-tagged invntry: 1 285753A DRIVE COUPLING"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Chicopee, MA 01020
Gary V.
Job Details: 08/24/2023
"Installed new door seal, didnt solve problem. Door liner is not holding seal in place, needs new door. Will order and part will be shipped to customer and they will call when part arrives.; ordrng 1 LW10672972 (Ff door stainless w/gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near York, SC 29745
Mitch H.
Job Details: 08/24/2023
Removed and replaced right side refrigerator door gasket. Used heat gun to mold gasket and ensure proper seal. Gasket sealing correctly around full perimeter of door.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Ludlow, MA 01056
Gary V.
Job Details: 08/24/2023
Installed parts listed and cycled and tested fine.
We serviced a
GE DRYER
Model GTD42EASJ2WW
Near Springfield, MA 01109
Gary V.
Job Details: 08/24/2023
Installed belt and cycled tested fine.; dspstn on spec-tagged invntry: 1 137292700 BELT
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Windham, CT 06226
Amanda R.
Job Details: 08/24/2023
F7e1 f0e0 F7e4 f0e9 ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
JENN-AIR MICROWAVE
Model JMW3430LL00
Near Troutman, NC 28166
Vincent O.
Job Details: 08/23/2023
Found f6e0 UI disconnect. Verified connections good. Customer says there are multiple errors that have occurred including power failure and not updated. Order and replace control and panel. ; ordrng 1 W11448961 (Control) and 1 W11598175 (Panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KURR114KSB00
Near Simsbury, CT 06070
Ruben C.
Job Details: 08/23/2023
Received door damaged reordering door ; ordrng 1 W11546134 (Door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB9FHDXWS09
Near Torrington, CT 06790
Ruben C.
Job Details: 08/23/2023
Checked unit working normally damper working normally temp at 36 in ref cust unplugged unit said it started working ok after; dspstn on spec-tagged invntry: 1 WPW10196393 DAMPER CNTRL
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Bristol, CT 06010
Ruben C.
Job Details: 08/23/2023
Replaced motor and control tested operation normal ran test normal; dspstn on spec-tagged invntry: 1 279827 MOTOR and 1 WP694089 BLOWER WHEEL
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Troutman, NC 28166
Vincent O.
Job Details: 08/23/2023
"Found belt broken and motor pulley broken causing burning smell. Replaced motor and belt. Unit is currently outside and has no power supply to test. Unit is under warranty. ; used 1 279827 (MOTOR), and 1 341241 (BELT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Mooresville, NC 28115
Vincent O.
Job Details: 08/23/2023
Found unit is cooling but suction line is frozen all the way back to compressor. This has caused leak and flooring to buckle. Pressures are good. Unit running -10psi on low side. High side 70. This is normal. Released a little more Freon. Order and replace compressor and evap. ; ordrng 1 W11370574 (Compressor) and 1 W11578004 (Evap)
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Oxford, MA 01537
Gary V.
Job Details: 08/23/2023
"Inspected and found door discolored and not closing properly, will order parts needed and return.; ordrng 1 W11166841 (Outer door skin) and 1 WPW10612925 (Nameplate)"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Oxford, MA 01542
Gary V.
Job Details: 08/23/2023
"Inspected and found lid lock broken, replaced and cycled, tested fine.; used 1 W11394572 (DOOR LOCK) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW00
Near Westfield, MA 01085
Mike K.
Job Details: 08/23/2023
"Freezer has been staying cold, rf warm and intermittently cools, verified temp findings and damper operation. Evap fan motor not running, compressor is.Evap has large ice block in upper right, rest of evap shows good frost pattern. verified evap fan getting 120vac.Quoted for evap fan and labor of repair and steam clearing evap.; ordrng 1 W11024089 (Evap fan)"
We serviced a
AMANA RANGE
Model AER6303MFS5
Near South Windsor, CT 06074
Amanda R.
Job Details: 08/23/2023
Complaint baking is taking longer then it use to preheated oven to 350 couldnt find calibration in owners manual no saved errors ; ordrng 1 W11536794 (Control) and 1 WPW10181986 (Sensor)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Meriden, CT 06450
Jeremy B.
Job Details: 08/23/2023
Dryer not heating. Found open element. Replaced and tested all checks ok. ; used 1 279838 (ELEMENT) from stock
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Westfield, MA 01085
Mike K.
Job Details: 08/23/2023
"Replaced control, set time and tested bake and broil and each button response. All tested good."
We serviced a
GE REFRIGERATOR
Model HYS17GBSERWW
Near West Springfield, MA 01089
Mike K.
Job Details: 08/23/2023
"Replaced evap motor and steamed clear evap, fan working properly, good air flow to rf"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Longmeadow, MA 01106
Roger R.
Job Details: 08/23/2023
Found unit had a loose bolt holding rotor in place ; ordrng 1 W11449841 (Gearcase)
We serviced a
MAYTAG DRYER
Model MEDP575GW1
Near Charlotte, NC 28210
Robert A.
Job Details: 08/23/2023
Cx complaint that the unit is emitting a burning smell. I inspected the unit to confirm the complaint. I found an excessive amount of lint built up near the element. I cleared the area and tested the unit for Th cx. The unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near South Windsor, CT 06074
Amanda R.
Job Details: 08/23/2023
Replaced the upper rack right adjuster arm
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Vernon, CT 06066
Amanda R.
Job Details: 08/23/2023
First and second time starting unit water came out of vent on bottom left of door the deflector is warped tested couldnt duplicate issue needs new deflector ; ordrng 1 W11414073 (Vent) and 1 W11545290 (Deflector) and 1 W11545539 (Gasket)
We serviced a
KENMORE WASHER
Model 2661532413
Near Vernon, CT 06066
Amanda R.
Job Details: 08/23/2023
Not spinning or agitating lid locks it fills and drains motor begins to work and then stops entered diagnostics error code blocked motor basket spins freely by hand run winding on motor bad ; ordrng 1 WH49x20495 (Motor) and 1 WH01X10608 (Pulley)
We serviced a
MAYTAG REFRIGERATOR
Model MFF2558VEM9
Near East Hartford, CT 06108
Amanda R.
Job Details: 08/23/2023
Evaporator drain clogged with ice build up freezer not closing all the way causing poor cooling set temps at recommended cleaned condenser coils cleared drain and replaced duckbill with updated drain tube ; used 1 W10619951 (DRAIN KIT(SP W10632338E)) from stock
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Manchester, CT 06040
Amanda R.
Job Details: 08/23/2023
Loud thumping noise while tumbling screw stuck in front panel felt removed tested sounds normal
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJW0
Near Manchester, CT 06042
Amanda R.
Job Details: 08/23/2023
Detergent dispenser open button broken off replaced dispenser operation normal ; used 1 W10861000 (DISPENSER) from stock
We serviced a
MAYTAG DRYER
Model MED X6STBW0
Near Lincolnton, NC 28092
Ryan S.
Job Details: 08/23/2023
"Customer complained unit squeaking , found unit had bad drum rollers. Replaced drum rollers pully and belt from ts. ; used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near West Hartford, CT 06110
Chuck M.
Job Details: 08/23/2023
Arrived to install diffuser and found part is damaged right out of the box. Reordered diffuser. ; ordrng 1 W11188815 (diffuser)
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Newington, CT 06111
Chuck M.
Job Details: 08/23/2023
Installed control panel and tested. Checked ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Charlotte, NC 28217
Robert A.
Job Details: 08/23/2023
"Cx complaint that the unit is still dispensing water with low pressure. I inspected the unit to confirm the complaint. I found some ice being made in the bin. I removed the water & IM line from the valve and activated each side individually. Both solenoids engage but small amounts of water came out. I called techline to document the issue. They asked for me to check PSI from the house line, I did not have the instrument with m to check it. They recommended replacing the main valve and checking the PSI on the return visit. Im ordering the part for the return visit.; ordrng 1 W11546685 (Valve)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Charlotte, NC 28208
Robert A.
Job Details: 08/23/2023
"I installed the ordered part, the unit is not hooked up to power or water. So I did not test the unit."
We serviced a
WHIRLPOOL COOKTOP
Model WEE745H0LZ3
Near Charlotte, NC 28216
Robert A.
Job Details: 08/23/2023
Cx complaint that the units cooktop burners are not working. I inspected the unit to confirm the complaint. Indeed all burners were not working. I pulled the unit out and noticed the cord was not fully inserted in the outlet. Allowing power to the unit but not enough to activate the burners. I secured the cord and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Charlotte, NC 28216
Robert A.
Job Details: 08/23/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model MMV1175JW00
Near Plymouth, CT 06786
Jimmy R.
Job Details: 08/23/2023
"Replaced each part and tested microwave found unit still blowing fuse, checked over all wiring connections with schematic and found white and black wires to capacitor had been swapped causing wrong power and fuse to blow, fixed wires and unit is now working and all operations are running and not sparking unit is heating and working to specs"
We serviced a
WHIRLPOOL DRYER
Model WED4800XQ3
Near Waterbury, CT 06704
Jimmy R.
Job Details: 08/23/2023
"Tested dryer and found unit would not start found when trying to start a cycle unit start button would just click, checked belt and found attached checked door switch and find ohming out good, removed terminal block cover and checked voltage found 120v on one side but nothing on other, checked plug and found plug not catching terminal box plugs to receive power once holding down cord unit would work. Adjusted terminals and unit is now running and heating to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ00
Near Waterbury, CT 06704
Jimmy R.
Job Details: 08/23/2023
"Tested unit and found freezer frosting up on lower shelfs and fridge freezing items, found frost forming due to fridge and freezer door gaskets not slewing on the bottom found gaskets had come loose from door skin and folded over them selfs breaking magnets and not staying in place, tried to heat gaskets and fridge gasket just would not go back its past fixing would need to be replaced to stop unit from freezing and running nonstop. Customer will hold off for now will let know if wanting to fix"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Waterbury, CT 06708
Jimmy R.
Job Details: 08/23/2023
"Tested washer and ran diagnostics found no errors ran unit threw a diagnostic cycle and unit went threw properly, ran unit threw a calibration and all functions went threw normally checked for noises and could not find any issue or noise. Checked motor and actuator and found normal operation, advised customer unit needed to be recalibrated and all operations are working to specs"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Waterbury, CT 06710
Jimmy R.
Job Details: 08/23/2023
"Tested unit and found machine leaving tons of moisture in tub after dry cycle is complete dripping water All over dishes making them wet. Ran unit threw a diagnostics cycle and found 10-2 vent electrical issue, ran unit threw a self test and checked heating, found heater coming on and operating checked vent and no air coming out due to vent stuck closed. Unit needs new vent to help with moisture build up also will order new cntrl. Advised when parts are in we would call for return visit cntrl is a special order ; ordrng 1 W11672225 (Acu) and 1 W11649995 (Air vent)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Cherryville, NC 28021
Ryan S.
Job Details: 08/23/2023
Returned to install lid lock. Installed part and reassembled unit. Ran service mode and all functions including door lock/ spin/ agitate working properly. ; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Rocky Hill, CT 06067
Chuck M.
Job Details: 08/23/2023
"Customer complaint is that washer is not starting cycle or completing cycle after resetting. Ran diagnostics and found error codes F3e2 inlet water temperature fault. F0e4 spin limited by water temperature. F7e9 locked rotor. F5e2 lid lock will not lock or unlock. Ran manual test cycle and calibration successfully after multiple attempts. Ran rapid wash cycle and washer sensed, filled and wash. Lid lock worked. Canceled cycle and attempted calibration. Lid lock not working, and error code F3e2 returned and lid lock is not working after another attempt. Ordered control and console. ; ordrng 1 W11611438 (Control) and 1 W10919546 (Console)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Wethersfield, CT 06109
Chuck M.
Job Details: 08/23/2023
Arrived to replace microwave door and hinges. Found junction box is not behind unit. Junction box is underneath in a false drawer space. Junction box needs to be feed through a very tight opening in back corner of drawer space as unit is pulling out at same time. Additional tech is needed to complete repair. Submitting for authorization. Customer will still need to sign waiver with additional tech authorization. ; dspstn on spec-tagged invntry: 1 RIVET-TOOL RIVET TOOL KIT
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104KWH1
Near Wethersfield, CT 06109
Chuck M.
Job Details: 08/23/2023
Customer complaint is that dishwasher takes 4hrs to complete cycle. Checked hot water at sink and it took approximately 20 seconds to get hot. Ran diagnostics and found no error codes. Advised customer to run hot water before starting dishwasher. Explained cycles and Wash time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Marshville, NC 28103
Jonathan J.
Job Details: 08/23/2023
"Replaced all parts tested operations found door gasket was warped, reformed door gasket by heating showed customer at the bottom of the frame was damaged unit appears to have been dropped causing door closure issues. Customer hast to close door very firm for a gasket seal properly. No additional issues found with refrigerator at this time all gaskets are sealing."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near South Hadley, MA 01075
Mike K.
Job Details: 08/23/2023
Track wheels broken on upper rack. Replaced adjusters and working fine.; used 1 W10712395 (ADJUSTER) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW0
Near South Hadley, MA 01075
Mike K.
Job Details: 08/23/2023
"Replaced lid and tested in normal cycle, lid lock working, lid working and cycle ran properly"
We serviced a
MAYTAG FREEZER
Model MZF34X16DW09
Near Wingate, NC 28174
Jonathan J.
Job Details: 08/23/2023
"I replaced the door, tested operations doors now making it tight seal. No additional issues found no dents / damage to door Found either."
We serviced a
KITCHENAID WALL OVEN
Model KOCE500ESS20
Near Huntersville, NC 28078
Mark C.
Job Details: 08/23/2023
Units door is not completely depressing the door switch on the microwave. Adjusted door unit is fully functional.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Unionville, NC 28110
Jonathan J.
Job Details: 08/23/2023
"Complaint refrigerator is not cooling. I found heater is open. I also found evaporator fan motor is not spinning properly. I am replacing and ordering evaporator fan and heater. Also going to order main control and thermistor everything to do with defrost. Unit had a lot of water on the floor leaking drip pan, catch basin was overflowing with water. Upon arrival. Evaporator was still frozen over. Power had been turned off since yesterday. Office to call customer when parts come in. ; ordrng 1 W11566851 (Control) and 1 W11559968 (Evap mtr) and 1 W11650660 (Heater) and 1 WPW10384183 (Thermistor) and 1 W11546684 (Clip)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Wilbraham, MA 01095
Roger R.
Job Details: 08/23/2023
"Found unit in a flood recovery mode where the customer had left the lid open. Cleared codes and tested , all okay"
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Rock Hill, SC 29732
Mitch H.
Job Details: 08/23/2023
"Removed and replaced gear case, cam, belt and wash plate. Reassembled, ran calibration and automatic test cycle. All functions operating properly.; used 1 W10721967 (Cam), and 1 W11239857 (Belt) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near Clover, SC 29710
Mitch H.
Job Details: 08/23/2023
Replaced both refrigerator door gaskets. Found that right hand door would not close properly. Removed hinge cover and found that top right hinge was bent. Was able to adjust hinge to get a temporary seal. Ordering top right hinge. ; ordrng 1 W11592374 (Top right hinge)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Blacksburg, SC 29702
Mitch H.
Job Details: 08/23/2023
Checked and found that washer only had one water line connected and it was hot water. Explained to customer that washer needs both water lines connected to function correctly. That all rinses were cold water and without that unit will never go into rinse and eventually time out and stop. Customer states that she will get both lines connected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 08/23/2023
"Compliant refrigerator, making loud, whining noise high-pitched on occasion. Mimics electronic drive of vehicle.. I could not duplicate any abnormal noises with this refrigerator at this time. No defrosting issues. No abnormal rattling. No buzzing no abnormal humming. If noise when customer hears it is coming from compressor it is normal if noise is coming from somewhere else if customer can adjust refrigerator and get noise to go away Issue can be adjusted potentially if we can duplicate or find noise."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Chicopee, MA 01020
Roger R.
Job Details: 08/23/2023
Found no leaks at this time. Cleared error code and checked operation. Customer to call if codes return.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLW00
Near Chicopee, MA 01020
Roger R.
Job Details: 08/23/2023
"Installed new compressor and charged with 41 g R600a refrigerant ; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a 1 W11370574 COMPRESSOR R600A , 1 W11504416 COUPLER 8.5/6 NR MS 00 , 1 W11504448 COUPLER , and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Waterbury, CT 06706
Jimmy R.
Job Details: 08/23/2023
"Checked over unit and found fridge section not cooling and freezer holding temp but building up ice and frost, removed evap cover and found evaporator frozen over causing no cooling. Placed unit into a diagnostics and ran defrost found heater not coming on, checked voltage to heater and no power this caused frost to Build up and stop unit from cooling also causing moisture build up. Melted all ice and will order a new cntrl,fan blade,silicone and harness fan blade was out of stock once in advised we would call for return visit ; ordrng 1 W11595220 (Cntrl box) and 1 WP2163777 (Fan blade) and 1 W11609822 (Harness) and 1 482338 (Food grade Silicone)"
We serviced a
LG REFRIGERATOR
Model LFXS26973S/02
Near Southampton, MA 01073
Mike K.
Job Details: 08/23/2023
"Cf e error code, indicates condenser fan error. Condenser fan not turning, not blocked and turns free by hand. Not getting 120vac at fan.Tried resetting board, reseating connectors and no change, unplugged plugged in and fan running.Fan motor working, looks to be control board issue.No signal phone or internet at home, collected service call and will quote when can find part info.Called and quoted for parts/labor. Instructed to contact office if proceeding office would contact when parts come in to schedule repair.; ordrng 1 Ebr87463752 (Control) and 1 Eau65058502 (Fan motor)"
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near Agawam, MA 01030
Mike K.
Job Details: 08/23/2023
"Unit under 1yr wp warranty per service bench.Cs complaint of scraping sound, metal on metal, during cycle. Verified sound In timed dry.Replaced support rollers, pulley and belt (dryer kit) and running smooth.; used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE525F0HS1
Near Southington, CT 06479
Jeremy B.
Job Details: 08/23/2023
"Found oven door pulling apart and missing bottom drawer and Brackets. Needs new oven door, drawer, both brackets and screws. Quoted customer they will pass."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Southington, CT 06489
Jeremy B.
Job Details: 08/23/2023
Customers complaint is sensing it working. Entered diag and found humidity sensor out of specs. Needs new control and sensor. ; ordrng 1 W11590866 (Sensor) and 1 W11342846 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Berlin, CT 06037
Jeremy B.
Job Details: 08/23/2023
Fresh food section freezing food. Found weak frost pattern needs new compressor. ; ordrng 1 W11580057 (Compressor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT711SMFZ02
Near East Hampton, CT 06424
Jeremy B.
Job Details: 08/23/2023
Found freezer light assembly broken and not staying in place. Customer has it taped up. Needs new. ; ordrng 1 WPW10313917 (Light housing) and 1 WPW10313918 (Lens) and 1 W11661565 (Socket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FNAB00
Near Holden, MA 01520
Gary V.
Job Details: 08/23/2023
"Inspected and found freezer module broken, quoted and she will call if wants repaired.; dspstn on spec-tagged invntry: 1 WPW10515058 LED MODULE"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Chicopee, MA 01020
Roger R.
Job Details: 08/23/2023
"Installed new soap box due to the drawer. ; ordrng 1 W11404468 (Lid, washer)"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Stanley, NC 28164
Mark C.
Job Details: 08/23/2023
Unit makes noise due to a damaged blower fan. Replaced blower unit is fully operational with no abnormal noise.; used 1 WP697772 (Blower) from stock
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDE01
Near Mooresville, NC 28117
Mark C.
Job Details: 08/23/2023
Installed new led modules unit is fully operational.; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Denver, NC 28037
Mark C.
Job Details: 08/23/2023
Installed new adjusters and plastics unit is fully functional
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Ludlow, MA 01056
Roger R.
Job Details: 08/23/2023
"Found unit has a bad belt that is frayed and clicking dunking tumble. Replaced belt and checked, all okay. ; used 1 341241 (BELT) from stock"