We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Gastonia, NC 28056
Ryan S.
Job Details:
11/20/2023
Returned to install new acu and control Ui panel. Installed part and ran microwave and oven. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11261167 CNTRL-ELEC
We serviced a
SAMSUNG DISHWASHER
Model DW80R5060UG/AA00
Near Watertown, CT 06779
Jimmy R.
Job Details:
11/20/2023
"Tested unit and found middle wash arm had fallen off and soap dispenser will not open when running a wash cycle customer had to place soap in bottom of unit to use. Checked wash arm and found ring had cracked causing wash arm to not stay in place, reattached and secured it for now until we can order a new one. Checked soap dispenser and found cntrl not sending any power to open dispenser when calling for it to open will. Will order new dispenser,middle wash arm and cntrl parts tentative p/a ; ordrng 1 DD82-01339A (Middle wash arm) and 1 DD82-01337B (Cntrl) and 1 DD59-01002A (Dispenser), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ0B
Near Waterbury, CT 06704
Jimmy R.
Job Details:
11/20/2023
"Removed old compressor and evaporator brazed and crimped in all new couplers and parts pumped unit down into a vacuume and unit held. Filled with r600 and checked frost pattern, found unit frosting up and compressor condenser pulling heat. Advised customer to give unit 24 hrs for temps to regulate and get down to proper settings; dspstn on spec-tagged invntry: 1 W11504415 COUPLER 8.5/8 NR MS 00 1 W11504445 COUPLER , 1 W11506623 COUPLING 5/5 NR MS00 , 1 R600A R600A 14.8 OZ , and 1 W11580057 COMPRESSOR R600A"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Mooresville, NC 28115
Vincent O.
Job Details:
11/20/2023
Unable to duplicate complaint. No visible signs of arcs or shorts anywhere. Turned on warm zone and verified warming plate not heating. Order and replace control and plate. ; ordrng 1 W11041453 (elmnt-surf) and 1 W11567368 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Davidson, NC 28036
Vincent O.
Job Details:
11/20/2023
Found screeching noise coming from motor pulley. Order and replace motor. ; ordrng 1 W11283592 (Motor)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Huntersville, NC 28078
Vincent O.
Job Details:
11/20/2023
Installed new control and harness. Upon testing control fried. Drain pump shorted. Unit will need pump and control replace. Pump needs to be replaced first. Informed to leave unplugged. ; ordrng 1 W11627413 (Control) and 1 W11399437 (Pump)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ14
Near Huntersville, NC 28078
Vincent O.
Job Details:
11/20/2023
No problem found with unit. Customer complaint is that door alarm doesnt activate when door is slightly open. Instructed customer on switch locations and door contacting switch. Customer is not happy about the design. Referred customer to whirlpool for further resolution. Nothing to repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Southington, CT 06489
Jimmy R.
Job Details:
11/20/2023
"Checked over unit and found frost pattens low again checked both evaps for leaking and found fridge evaporator leaking die checked freezer evap and no die, found evaporator in fridge section leaking causing unit to slowly loose cooling. Evap for fridge needs to be ordered and replaced. Parts covered under the ten year ; ordrng 1 W11492867 (Evaporator)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EBS07
Near Southington, CT 06489
Jimmy R.
Job Details:
11/20/2023
"Checked over unit due to customer had been hearing a funny noise coming from inside unit, cycled on unit and everything sounded normal checked damper and noise was normal checked compressor and it cycled on with no noise fan motors are running properly nothing blocking or hitting them checked condenser lines and nothing running or hitting. Advised customer if any noises come back that are unusual plz try and record noise the unit is working and cooling properly as of now"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Berlin, CT 06037
Jimmy R.
Job Details:
11/20/2023
"Installed new ice maker and cycled unit, checked filling and unit is now cycling and filling with water properly advised to dump first batch of ice that comes out and then let it fill up."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Monroe, NC 28110
Jonathan J.
Job Details:
11/20/2023
"Complaint dishwasher leaking from front left side of dishwasher I found unit has an inverted door gasket on top left corner of tub I found in the door insulation still damp for the last Time elite, replace door gasket. Inspected for leaks and diagnostic cycle. No leaking occurring new drain issues, found or signs of it leaking from underneath at this time.; used 1 W11177741 (GASKET) from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRSS26L3AF5
Near West Springfield, MA 01089
Mike K.
Job Details:
11/20/2023
"Cs says unit makes noise when icemaker fills, when icemaker is turned off doesnt hear it. Cs had Recorded sound and sounds more like fan then anything else, ran icemaker and filled and no unusual noises. Evap fan running smooth on arrival and temps good.Ordering icemaker and evap fan.; rqstng P&A on 1 5304532555 (Icemaker) and 1 5304532557 (Evap fan motor) and 1 5304525990 (Harness assy)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Springfield, MA 01151
Roger R.
Job Details:
11/20/2023
"Upon replacing the main I found there was no frost pattern on the evaporator and the freezer was sweaty. This indicates a failing sealed system which will need a new compressor. Ordering compressor and associated parts. ; rqstng P&A on 1 W11580057 (Compressor), ordrng 1 W11504432 () and 1 W11506619 (COUPLER 8 NK MS 00) and 1 W11506638 (Coupler) and 1 W11109499 (FILTER DRIER-TUBE R600a) and 1 W11504445 (COUPLER) and 1 W11504448 (COUPLER) and 1 2time (Extra time S system)"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH08
Near Westfield, MA 01085
Mike K.
Job Details:
11/20/2023
Left message enroute. Upstairs apartment. Downstairs tenant let me in (is her mother)Unit covered under 1yr wp warranty per service bench. Leaking water into rf and freezer damper control is broken. Steamed clear ice build up and cleared drain.Repairs from last visit were not completed so reordered those parts as well.Office to contact cs when parts come in to schedule return; ordrng 1 W11562262 (Evap cover) and 1 W10919804 (Air duct) and 1 WPW10313917 (Housing) and 1 WPW10313918 (Lens)
We serviced a
LG RANGE
Model LRE30757ST/00
Near Springfield, MA 01118
Roger R.
Job Details:
11/20/2023
Checked unit and all okay both bake and broil working proper.
We serviced a
SAMSUNG REFRIGERATOR
Model RF265BEAESR
Near Springfield, MA 01118
Roger R.
Job Details:
11/20/2023
"Found unit has a frozen ice maker. Unable to remove bucket. Will need ice maker update kit. Will order and return to install. UNIT MUST BE DEFROSTED PRIOR TO RETURN ; rqstng P&A on 1 DA82-02714A (Kit, icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Longmeadow, MA 01106
Roger R.
Job Details:
11/20/2023
Installed new computer board for unit due to freezer not defrosting properly.
We serviced a
SUBZERO FREEZER
Model 550
Near Longmeadow, MA 01106
Roger R.
Job Details:
11/20/2023
"Found unit has a bad freezer thermostat that is not allowing the compressor to start properly. Quoted for new thermostat and labor. Office will call to reschedule. ; ordrng 1 7014665 (Tstat, freezer)"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Hampden, MA 01036
Roger R.
Job Details:
11/20/2023
Complaint of noisy during agitation. Customer had recorded noise on phone. I am not able recreate the noise issue during regular diagnostics with no load in washer. Suspect noises coming from inside gear case. Will order new gear case and return to install. ; ordrng 1 W11449841 (GEARCASE)
We serviced a
KITCHENAID RANGE
Model KESS907SSS06
Near Charlotte, NC 28270
Jeff L.
Job Details:
11/20/2023
Unit will need a UI to make this a good repair we have a stuck key not allowing unit to operate. UI will make a good repair. Rescheduled 11-28-23 PMPart#WP9761566; used 1 WP9761566 (Membrane) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Indian Trail, NC 28079
Jeff L.
Job Details:
11/20/2023
"Unit was throwing F9E1 fault code found no power getting down to drain pump went ahead and replaced drain pump had a crack and leaking onto floor. Also did not have any power coming down to drain pump also the cold water side on water valve stopped up. 4 parts for a good repair. Rescheduled for 11-27-23 AMPart#W11479523Part#W11543998Part#W11220230; ordrng 1 W11478523 (UI) and 1 W11543998 (Control) and 1 W11220230 (Water valve), used 1 W11399437 (Drain pump) from stock"
We serviced a
MAYTAG DRYER
Model MED6630HWO
Near Wingate, NC 28174
Jonathan J.
Job Details:
11/20/2023
Model cell number are not matching. What was given to us cannot service due to Incorrect Monroe Sharon number ticket tags. Customer to contact and have ticket re-create it with warranty company.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Monroe, NC 28112
Jonathan J.
Job Details:
11/20/2023
Call Clint third level racks are broken. Dishwasher is not operating properly. Touchscreen is not functioning at all. I found complaint true touchscreen was not functional. I replace touchscreen and main control board at the same time tacit operations Im ordering third T-Rex as the wheels have broken off both sides no additional issues seen with dishwasher at this time no leaking occurring at this time either.; ordrng 1 W10913628 (Rail) and 1 W10914507 (Rail)
We serviced a
MAYTAG WASHER
Model MHW6630HC0
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
11/20/2023
"Complaint unit would not complete a wash cycle after tub was replaced last visit last week. I found error codes f0e2 over sudsing, and f9e1 in diagnostics history I found drain pump hose was twisted I straightened hose inspected for leaks no leaks no debris everything it was taking 15 mins to drain the tub now it takes less than 1 min to drain same amount of water. No additional error codes or issues found after running a quick wash cycle."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
11/20/2023
"Replaced warped, door removed and defrosted. All ice on evaporator door was so I stop it would not even open all the way bottom right hand corner thats where warpage was at. Replace door gasket and evaporator fan motor as well. No additional issues found with refrigerator today.; dspstn on spec-tagged invntry: 1 WPW10128551 EVAP MOTOR"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Gastonia, NC 28056
Ryan S.
Job Details:
11/20/2023
"Customer complained unit is not working, found f7e7 error codes. Found f6e3 error codes. Customer said a previous company had came out and replaced stator motor and clutch. Found rotor bolt was a little stripped took picture. Was able to get bit In and actually warped bit trying to remove bolt. Informed customer I would have to cut off rotor to get to issue and would possible need new transmission. If bolt wouldnt. Come out . Customer said she was going to call last company out to get rotor off. Informed customer she had to pay trip fee. Collected via card."
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Bessemer City, NC 28016
Ryan S.
Job Details:
11/20/2023
Customer complained unit has error code. Found f0e5. Found suspension really loose. Ordering suspension and schedule return call for 11-27-23 am. ; ordrng 1 W11396716 (Suspension)
We serviced a
KITCHENAID OVEN
Model KODE500ESS04
Near Huntersville, NC 28078
Vincent O.
Job Details:
11/20/2023
This is not a rework. Upper oven not heating past 300. Bake element not operating. Order and replace bake element and control. ; rqstng P&A on 1 W11545804 (Bake element) and 1 W11179310 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Huntersville, NC 28078
Vincent O.
Job Details:
11/20/2023
Installed new control and panel. Tested and verified proper operation. All functions check ok.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Charlotte, NC 28262
Robert A.
Job Details:
11/20/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Huntersville, NC 28078
Robert A.
Job Details:
11/20/2023
"Cx complaint that the unit is still randomly turning off. I inspected the unit to confirm the complaint. At the moment the unit is cooling fine. I ran multiple major load tests: evap motor, compressor, defrost heater, ice box fan & IM. None of the test triggered the issue. The cx has a videos, the lights flicker during the issues. The unit is on a dedicated line without GFCI. I called techline and was on hold for 40 min, I will call again later today. Im ordering a new control and UI panel to resolve the issue.; ordrng 1 W11224256 (Control board) and 1 W11636543 (UI control)"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Berlin, CT 06037
Jimmy R.
Job Details:
11/20/2023
"Checked over unit and found water had been leaking from under machine, ran unit threw a wash cycle and found water would leak when unit drained. Checked drain line and found drain had gotten a pin hole from rubbing on floor advised customer on drain line and quoted for new drain hose, fixed hose for now advised customer they will need to get a new drain line. Ran a calibration and unit is washing and running to factory specs"
We serviced a
WHIRLPOOL RANGE
Model JDS9860AAP
Near Wolcott, CT 06716
Jimmy R.
Job Details:
11/20/2023
"Tested unit and found top right side burners would not light found gas flowing but no spark, swapped over burner assemblys and it started working. Removed burner and disassembled tightened up ignitors and cleaned reinstalled and all burners are now lighting and operating to proper specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Indian Trail, NC 28079
Jeff L.
Job Details:
11/20/2023
The doors are not level and I tried adjusting and the doors wouldnt line up and the bottom of both doors seem to be warped a bit gonna order 2 doors for good repair.. advised customer to inspect doors then call office to schedule.Part#W11377266Part#W11377271; ordrng 1 W11377266 (Fresh food door) and 1 W11377271 (Freezer door)
We serviced a
KENMORE REFRIGERATOR
Model ="106.50569992"
Near Charlotte, NC 28277
Jeff L.
Job Details:
11/20/2023
Replaced all parts I ordered no leaks were present turned on ice maker and cycled it and tested water thru the door all operations are normal.Call complete
We serviced a
WHIRLPOOL RANGE HOOD
Model UXI200DYS
Near Charlotte, NC 28210
Jeff L.
Job Details:
11/20/2023
Replaced exterior blower motor unit ran and checked okCall complete
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ05
Near Waterbury, CT 06710
Jimmy R.
Job Details:
11/20/2023
"Installed new door and gasket heated door gaskets to creat a good seal and found freezer door top pushed in further then fridge door tried to heat gasket to get door to sit normally but it would not go back unit is going to need a new fridge side door now will order. Parts tentative p/a ; ordrng 1 LW10912110 (Fridge door) and 1 W11223753 (Nameplate), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Monson, MA 01057
Roger R.
Job Details:
11/20/2023
"Found unit with a failed lid lock assembly. After installing new lid lock and testing I I found the belt was stretched and squealing when ramping up in spin mode. Also installed new belt. ; used 1 W11307244 (DOOR LOCK), and 1 W11239857 (BELT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Springfield, MA 01104
Roger R.
Job Details:
11/20/2023
Installed new tub cover due to damage from tub that was produced incorrectly. Ran calibration test at end.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Rocky Hill, CT 06067
Chuck M.
Job Details:
11/20/2023
Installed seal and gasket. Tested and no leaks found. ; dspstn on spec-tagged invntry: 1 W11483553 GASKET
We serviced a
WHIRLPOOL RANGE GAS
Model WFG505M0MBB2
Near Worcester, MA 01604
Angel R.
Job Details:
11/20/2023
"When removing protective plate behind unit found a couple roaches, see quick pics. Customer will need to contact exterminator before any work can be done. Found igniter not glowing, all other functions ok, likely needs new ignitor."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charlotte, NC 28214
Robert A.
Job Details:
11/20/2023
"Cx complaint that the unit shakes aggressively while it spins. I inspected the unit to confirm the complaint. I found an error code: f0e2. I cleared the code and ran a service cycle. All components passed but the basket heavily shook during spin. The unit is level and stable, the suspension rods need to be replaced. Im ordering the part for the return visit.; ordrng 1 W10780045 (Suspension rods)"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Kings Mountain, NC 28086
Ryan S.
Job Details:
11/20/2023
"Customer complained unit wont shut off lights and wont start. Found control Ui will come on when plugged in but wont shut off. Wont start load or go into diagnostics. Found capacitor bad also. Needs new control, UI, and capacitor. Called safety to report. Says they will cover trip and parts only. Quoted $255.73 for repair. #m19ft10wp1. Sr#7737810691 customer didnt want to repair at this time."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Northbridge, MA 01588
Angel R.
Job Details:
11/20/2023
"Installed board, tested ok. Calibrated and ran test cycle."
We serviced a
BOSCH DISHWASHER
Model SHSM63W52N/20
Near Enfield, CT 06082
Gary V.
Job Details:
11/20/2023
"Inspected and found unit intermittently powering on, ohmed power button and tested fine. Unit has an internal loose connection or defect in electronics, unit has floor installed in front of it and needs to be made accessible for complete diagnostic. They will call if need be."
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Mount Holly, NC 28120
Robert A.
Job Details:
11/19/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Charlotte, NC 28269
Robert A.
Job Details:
11/19/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10754448 CLUTCH
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Charlotte, NC 28269
Robert A.
Job Details:
11/19/2023
"Cx complaint that the unit shakes and vibrates a lot while running. I inspected the unit to confirm the complaint. I found an error code: f0e5. I cleared the code and ran a service cycle, all components passed with no obvious issue. According to the service pointer (W11684122). The basket needs to be replaced. Im ordering Th part for the return visit.; ordrng 1 W11172199 (Spin basket)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS
Near Charlotte, NC 28227
Robert A.
Job Details:
11/19/2023
"Cx complaint that the units RC is not cooling well. I inspected the unit to confirm the complaint. I found the temps at 46/-2, they were set to 34/0. The unit is making ice, the fans are working fine. The unit is needs a new RC evap fan to resolve the issue. I recommend a control board as well. I quoted the cx for the parts, however the control board is listed as no longer available. I collected the service call fee by CC."
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHW08
Near Charlotte, NC 28208
Robert A.
Job Details:
11/19/2023
"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found the IM in the off position, I turned on the IM and attempted a harvest but nothing responded. The IM is getting 121v, I unplugged the IM and cycled the power. The IM worked and completed a harvest cycle. The IM stalls and may need to be replaced. I quoted the cx for the replaced part and collected the service call fee by CC."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Charlotte, NC 28214
Robert A.
Job Details:
11/19/2023
"I only have the element. I ordered the control board as well. I called Jenn at the NC office In the home and scheduled the appt for tues 11/21. ; ordrng 1 W11594224 (Control board), dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Gastonia, NC 28052
Ryan S.
Job Details:
11/18/2023
Customer complained unit wont work. Found unit has infestation of bugs. Informed customer warranty void and left.
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LZ2
Near Gastonia, NC 28052
Ryan S.
Job Details:
11/18/2023
"Returned to replace parts ordered. Installed switches and knob, verified proper operation."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Gastonia, NC 28054
Ryan S.
Job Details:
11/18/2023
"Customer complained unit squealing. Found faulty drum wheel . Replaced both drum wheels, pully and belt from dryer repair kit. Ran unit and unit now quiet. Verified proper operation. ; used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Gastonia, NC 28054
Ryan S.
Job Details:
11/18/2023
Customer complained unit not spinning out water. Ran service diag and no error codes stored. Ran test mode and unit went through all tests including 820rpm spin. Found shocks weak. Ordering new shocks. Informed customer office will call when parts come in. ; ordrng 4 W11316766 (Shock)s
We serviced a
WHIRLPOOL COOKTOP
Model KCGS550ESS05
Near Denver, NC 28037
Ryan S.
Job Details:
11/18/2023
Unit is a new build. Not occupied. Compliant of gas leak. Gas was off. Turned off gas and heard leak. Opened up top cover and found perforation in main manifold pipe. Needs new manifold assembly. Ordering part and informed customer office will call when part comes in. ; ordrng 1 W10682072 (Manifold assembly)
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Blacksburg, SC 29702
Mitch H.
Job Details:
11/18/2023
"Tested and ran diagnostics. Found F1E1 and F1E2 error codes. Ran component tests, all test good. Customer says for 2 days washer wouldnt power on and no response from any inputs. He tried unplugging unit several times but had same result. Tried again yesterday and washer powered up and worked. Ordering main control. Advised customer that office will call to schedule when part arrives.; ordrng 1 W11614514 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Denver, NC 28037
Ryan S.
Job Details:
11/18/2023
"Customer complained handle broken, found handle wont tighten. Replaced from pre id ts. Took picture of new handle installed ."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Davidson, NC 28036
Vincent O.
Job Details:
11/18/2023
Found unit infested with bugs. Warranty void. Unit will need new control to repair minimum. Customer will contact rac for resolution.
We serviced a
JENN-AIR OVEN
Model JJW3830WR00
Near Charlotte, NC 28269
Vincent O.
Job Details:
11/18/2023
Ran diagnostics and verified f6e6 error. Unit does not respond to commands. Contro part ordered is display only and will not resolve issue. Unit will need entire touch pad. Special order. Customer ok with doing different color. Customer will call Monday for part research.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Huntersville, NC 28078
Vincent O.
Job Details:
11/18/2023
Found compressor seized. Humming and clicking. Faulty compressor causing no cool condition. Order and replace compressor. Parts and labor covered. ; ordrng 1 W11370574 (Compressor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Huntersville, NC 28078
Vincent O.
Job Details:
11/18/2023
"Installed new power board, and main control. No resolve to pantry control. Pantry control still not active. Tested power supply from control. Power coming in from control. No power to panty control. Also found when tapping system found no Freon indicating leak. Hooked up gauges and found unit running in vacuum. Dumped system and pumped with nitro. Bubble tested all joints. Unable to find leak. Ordering both evaps and drawer harness. Please allow ample time to complete job. 3hrs. ; ordrng 1 W11492867 (Evap) and 1 WPW10608485 (Evap) and 1 W11170612 (Harness), dspstn on spec-tagged invntry: 1 W10832994 COMPRESSOR and 1 WPW10675033 CNTRL-ELEC"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Rock Hill, SC 29732
Mitch H.
Job Details:
11/18/2023
"Tested and ran diagnostics. No stored error codes. Ran manual tests, all components tested good. Tub does have excessive movement, needs suspension kit. Quoted customer for repair. They want to think about it. Advised them quote would be good for 7 days. Collected for service call ck# 8647"
We serviced a
WHIRLPOOL WASHER
Model WTW57ESVW1
Near Rock Hill, SC 29732
Mitch H.
Job Details:
11/18/2023
"Disassembled washer, replaced drive motor, checked Lovejoy coupler, intact and good. Installed new motor and agitator. Tested, washer operating properly."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Fort Mill, SC 29715
Mitch H.
Job Details:
11/18/2023
"Tested and found center burner valve shutting down if you turn to simmer. Also found burner head not distributing flame correctly, one section not burning. Quoted customer for repair and saved estimate. He is going to think about it and let us know. Collected for service call"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Fort Mill, SC 29708
Mitch H.
Job Details:
11/18/2023
"Removed and replaced console and control. Reassembled, tested, all functions operating properly."
We serviced a
KITCHENAID VENTHOODS
Model KVUC606KSS0
Near Tega Cay, SC 29708
Mitch H.
Job Details:
11/18/2023
Tested and found no power out f control to lights or motor. Hood has proper incoming voltage. Ordering control.; ordrng 1 W11516463 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Mooresville, NC 28117
Vincent O.
Job Details:
11/18/2023
Found customer complaint is door panel rusting on top. This is cosmetic and not covered. Provided part number and contact information for whirlpool. Customer will try to get autho.
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Mooresville, NC 28117
Vincent O.
Job Details:
11/18/2023
Installed new control and panel. Tested and verified proper fill levels and operation. All functions check ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Mooresville, NC 28117
Vincent O.
Job Details:
11/18/2023
Installed new stops. Tested and verified proper operation. All functions check ok.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Mooresville, NC 28115
Vincent O.
Job Details:
11/18/2023
Found unit runs for split second and completely shuts off. Found f2e2 error. Hmi disconnect. Checked and verified connections are seated properly. Order and replace control and hmi. ; ordrng 1 W11413567 (Hmi) and 1 W11618917 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Clover, SC 29710
Mitch H.
Job Details:
11/18/2023
"Upon arrival, opened box with pump/motor. Found new part did not have all the packing material and appears to have been returned. Missing part of rear mounting bracket and wire retainer broken off. Returning part and reordering.; ordrng 1 W11460945 (Pump/motor)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Clover, SC 29710
Mitch H.
Job Details:
11/18/2023
"Tested and ran diagnostics. Found F0E2 error code. Tested, all other components checked good. Ordering pressure switch and hose.; ordrng 1 W11316246 (Pressure switch) and 1 W11456953 (Hose)"
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Lincolnton, NC 28092
Ryan S.
Job Details:
11/18/2023
"Customer complained unit dispenser drawer broken. And fabric softener not dispensing. Ran service mode and softener valve not opening. Ordering inlet valve and dispenser drawer. Informed customer office will call when parts come in. ; ordrng 1 W11178180 (Dispenser) and 1 W11595805 (Valve), dspstn on spec-tagged invntry: 1 W10752187 AGITATOR SCREW"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Lincolnton, NC 28092
Ryan S.
Job Details:
11/18/2023
Customer complained unit leaking. Ran unit and checked bellow for tears. No tears found. Looked under and behinds unit and no loose hoses or holes in hoses or tub. Ran unit for 15 min on heavy duty. No leaks. Ran service mode and ran all valves and no leaks. Filled unit to capacity and drained. No leaks and drain line draining in home properly. The only signs of water marks are below dispenser inside and outside. Ordering new dispenser drawer. Informed customer office will call when part comes in. ; ordrng 1 W11524105 (Dispenser)
We serviced a
WHIRLPOOL WALL OVEN
Model KEBC147KWH06
Near West Springfield, MA 01089
Roger R.
Job Details:
11/17/2023
Unit off temperature. Will need a new oven sensor. Quoted $99.95 for part and $80 labor rate with coupon PICK UP PART AT OFFICE ; ordrng 1 WPW10131825 (Sensor)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ0
Near Lincolnton, NC 28092
Ryan S.
Job Details:
11/17/2023
"Customer complained oven not working, surface burners do. Ran bake and ignitor not clicking or getting signal to start. Ordering control board, spark module board and ignitor. Schedule return for 11-27-23 am ; ordrng 1 WP9758079 (Ignitor) and 1 W11159621 (Control) and 1 W11162730 (Spark board)"
We serviced a
WHIRLPOOL OVEN
Model KEMS308SSS04
Near Mount Ulla, NC 28125
Vincent O.
Job Details:
11/17/2023
Found bake element open causing slow heat. Also found broil element worn and not glowing properly. Customer would like to replace both. ; ordrng 1 WPW10207398 (Bake Element) and 1 WP9760774 (Broil)
We serviced a
WHIRLPOOL REFRIGERATOR
Model JBZFL30IGX00
Near Cornelius, NC 28031
Vincent O.
Job Details:
11/17/2023
Installed new seal and ice maker.
We serviced a
ADMIRAL REFRIGERATOR
Model HMG211467
Near Enfield, CT 06082
Mike K.
Job Details:
11/17/2023
"Door had fallen off, cs had parts that had come off, too screw of lower hinge had broke in half with remainder in screw hole but was able to get to screw in fairly securely, remounted door and functional. Door gasket is torn and unavailable."
We serviced a
AMANA WASHER
Model NFW5800HW2
Near Norwich, CT 06360
Amanda R.
Job Details:
11/17/2023
Replaced dispenser and attached handle
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Griswold, CT 06351
Amanda R.
Job Details:
11/17/2023
Model number wasnt dispatched correctly
We serviced a
WHIRLPOOL WASHER
Model MVW6500MBK0
Near Bristol, CT 06010
Ruben C.
Job Details:
11/17/2023
Replaced control latch and drain pump unit does not keep draining now but panel is not working ordering encoder and facia ; ordrng 1 W11627516 (Encoder) and 1 W11561182 (Facia)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EWH3
Near Plainville, CT 06062
Ruben C.
Job Details:
11/17/2023
Rechecked unit found found motor is leaking from center spoke with Randy to get discount price on motor and labor ordering motor; ordrng 1 Wpw10605058 (Motor)
We serviced a
AMANA RANGE
Model AGR6303MMS0
Near Hartford, CT 06106
Chuck M.
Job Details:
11/17/2023
Arrived to install control panel. Wrong part ordered. Ordered control. ; ordrng 1 W11620526 (Control)
We serviced a
MAYTAG WASHER
Model MVW6500MBK1
Near Avon, CT 06001
Chuck M.
Job Details:
11/17/2023
Customer complaint is that washer was shaking and unbalanced. Customer was washing a heavy blanket and a dog bed. Explained unbalanced loads and weight distribution. Removed dog bed and did drain and spin cycle. Washer spun and completed cycle.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Charlotte, NC 28216
Robert A.
Job Details:
11/17/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 WPW10479155 DAMPER CNTRL
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Charlotte, NC 28273
Robert A.
Job Details:
11/17/2023
"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. The unit is cooling fine. The IM stalled, I cycled the IM power and it went to the home position. I replaced the IM With one from TS and ran a harvest test, it completed the harvest test with no issues. The unit is working as designed.; used 1 W11546935 (ICEMAKER) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Charlotte, NC 28273
Jeff L.
Job Details:
11/17/2023
"Found the unit with a restriction needs a drier filter to make a good repair also install compressor.THE CUSTOMER WAS UPSTAIRS WORKING I CALLED OUT FOR HIM SEVERAL TIMES HE NEVER CAME DOWN. WHEN CUSTOMER CALLS IN PLEASE LET THEM KNOW THEY ARE SCHEDULED FORN11-28-23 AMPart#W107793312xtimeframe; ordrng 1 WPW10143759 (Filter) and 2 2xframe (2xframe)s, dspstn on spec-tagged invntry: 1 876765 TUBING KIT and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
WHIRLPOOL RANGE
Model KFGD500ESS04
Near Millbury, MA 01527
Aimee Z.
Job Details:
11/17/2023
"Tested igniter it was cracked and burnt out, replaced with ts igniter And pre heated to 350; used 1 12400035 (Igniter) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS2
Near New Hartford, CT 06057
Chuck M.
Job Details:
11/17/2023
Installed console and tested. Dishwasher is working properly. Showed customer it works.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW3
Near Charlotte, NC 28273
Robert A.
Job Details:
11/17/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10752283 WASHPLATE
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Rock Hill, SC 29732
Mitch H.
Job Details:
11/17/2023
"Customer did not have receipt. Checked entitlement, found actual goods issue date of 5/8/23. Still in first year warranty. Tested washer, found it would not shift to agitate. Replaced shifter from t/s, retested, still will not go to agitate. No signal going to shifter. Inspected wires, no visible signs of broken wires or damage. Ordering control and harness. Checked part availability, control on b/o. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11603810 (Control) and 1 W11652038 (Lower harness), used 1 W10913953 (Actuator) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Fort Mill, SC 29708
Mitch H.
Job Details:
11/17/2023
"Checked and found lid strike broken. Replaced strike from t/s. Tested washer, lid locking and washer operating properly.; used 1 W11457841 (Strike) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Fort Mill, SC 29715
Mitch H.
Job Details:
11/17/2023
"Tested and confirmed issue. Inspected stator, rotor and slider, all look good. Noise coming from gear case. Requesting P&A for gear case, clutch and wash plate.; rqstng P&A on 1 W11393685 (Gear case) and 1 W10752283 (Wash plate) and 1 W10734521 (Clutch) and 1 2Xtime (2X time)"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Fort Mill, SC 29715
Mitch H.
Job Details:
11/17/2023
"Removed and replaced lint chute, tested, still had a slight noise coming from motor. Disassembled and checked motor, found back spring clamp not positioned properly. Corrected, reassembled, tested. Now operating properly and quietly."
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ00
Near Torrington, CT 06790
Ruben C.
Job Details:
11/17/2023
Replaced control comp started normally set to factory recomended setting have advised cust to give 48 hours to allow for cycling of unit
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Warren, MA 01083
Chris B.
Job Details:
11/17/2023
Complaint that the unit is leaking water from the bottom front. Ran diagnostic cycle and no leaks but ran a regular quick cycle with no clothes and tub was over filling at a higher level then normal. Pressure hose is not kinked and its connected to the control board as normal. Seems that is over filling of water which damaged the old suspension. Customer mentioned that the washer did fill up high. Will order control board.; ordrng 1 W11608056 (Control Board)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Ware, MA 01082
Chris B.
Job Details:
11/17/2023
Complaint that the unit is leaking water from the back. Did see water leaking while running diagnostics but found water accumulated in the water valve plate. ; rqstng P&A on 1 W11400157 (Water Valve Assembly)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Paxton, MA 01612
Angel R.
Job Details:
11/17/2023
"Installed thermistor, power cycled the unit. Tested ok. Advised customer to keep an eye on unit over the next couple days. RC evap has not frost at all, possible system leak."