"Removed and replaced timer and knob. Tested, dryer operating properly."

The rear right Bruner warped replaced burner ; dspstn on spec-tagged invntry: 1 WP3149400 INFINITE SWITCH

Checked unit found latch broken needs latch gave cust estimate for latch cust will call if repair desired has 7 days

"Checked unit found making noise could not tell if noise from valve or control ordering control and valve; rqstng P&A on 1 W11396714 (Housing assembly), ordrng 1 W11543994 (Control)"

Checked unit found metering pump getting 11 volts but not sending in detergent ordering metering pump and dispenser; ordrng 1 W11318806 (Metering pump) and 1 W11524106 (Dispenser)

Left side of freezer not closing all the way screw in rail sticking out preventing door from closing secured screw set temps at recommended freezer door closing normally

Cust felt temps in oven were off 50Put temp proble in oven and let circulate Set oven to 350 21 mins went to 375And relay closed and dropped to 325Found temp was right on and dint need calibration.Explained let pre heat 30 mins for baked good temps are perfect

"Customer said that washer got off balance and then they could not get it to start back. Tested and ran diagnostics, no stored error codes. Ran drain and spin cycle, completed correctly. Ran Quick wash cycle, unit filled and agitated normally. Cancelled cycle, washer drained. Washer operating as designed. Instructed customer on correcting out of balance condition and that if not corrected washer will stop and shut down. I&I now fulfilled.Confirmed purchase date and adjusted on ticket. Took picture of receipt."

"Found washer was full of water. Didnt drain. Checked and found wire to drain pump broken. Removed and replaced lower harness. Plugged washer back in, drained water and shut off. Ran quick wash cycle, confirmed washer filled and agitated correctly. Cancelled cycle, drain pump operating properly.; used 1 W11643701 (Harness) from stock"

Replaced left tube that connects to water filter housing tested no leaking replaced Ui operation normal

Complaint dishwasher making loud noise during wash cycle. I found noise is the pump squealing. Im ordering new pump assembly. No additional issues. Found with dishwasher today. Dishwasher is filling with appropriate level of water. Only error code in history is F5E2 door open for too long after start button pressed.; ordrng 1 W11416362 (Sump assembly)

Installed new timer and tested the dial is now matching up correctly. ; dspstn on spec-tagged invntry: 1 WPW10185992 TIMER

Washer going off balance and not starting all the time. Found top of basket loose and button not responding correctly. Needs new control and basket. ; ordrng 1 W11513243 (Basket) and 1 W10902814 (Wash plate) and 1 W11627413 (Control)

Oven keeps giving stuck key error code. Found meat probes wearing and not making hood connection with the jack. Requesting autho. ; ordrng 2 WP9755542 (Meat probes)s and 1 W11232121 (Control panel)

Found defrost drain clogged. Large amount of ice build up in vents. Cleared away all ice made sure door closing. All checks ok.

Installed new ice maker and it cycled and filled properly. Please allow 24hrs for ice production.

Door swinging bars open causing noise. Was able to level refrigerator. Doors are warped took pictures needs new. ; ordrng 1 LW10856289 (Fresh food door) and 1 LW10856291 (Freezer door)

Zip tie stuck in blower wheel removed tested sounds normal

"Complaint that the left upper adjuster wheel broke off replaced adjuster with kit ran automatic test heater is working recommenced filking rinse aid dispenser for better drying missing a stop for upper track and rack ; rqstng P&A on 1 WPW10508950 (Stop), used 1 W10712395 (ADJUSTER) from stock"

"Turned off breaker, pulled oven partially from wall. Removed and replaced console, turned breaker back on. Programmed control for correct model, set time and date. Tested both ovens. Console and both ovens operating properly."

Checked unit ran spin cycle normal unit has normal vibration could not duplicate any issues with U.N. I no error codes in memory

Checked unit found not heating completely shuts off and stays with no heat until you reset unit ordering control and sensor ; rqstng P&A on 1 WPW10298258 (Sensor) and 1 WP8577274 (Thermistor) and 1 W11512515 (Control)

"Found the settings for sensor not working Sensor is open; ordrng 1 WPW10298258 (Sensor), states that autho needed"

Installed new bellows and tested complete

Replaced magnetron capacitor and interlock tested operation normal unit heating normally with a cup of water

Checked unit found unit making scraping noise replaced slider tested operation normal; used 1 W10734521 (Slider) from stock

"Replaced console and tested in quick wash with cs, working properly, all buttons responsive. Per office old part not needed to return."

"Checked unit upon arrival. Damper was open , thermistor was in correct position. Called tech line ran through several checks. Techline said to get customer,er to call customer care, no further advice to give. Sr#7738424141 gave customer sr# and informed to call customer care."

Cust stated out of balance loads and continues and long wash cyclesFound needs new suspension rods Water is flow is good Found the drain pump running all the timeProblem with pressure switch; ordrng 1 DC97-16350T (Suspension rods) and 1 DC96-01703M (Pressure switch) and 1 DC97-19289F (Drain pump)

"Inspected and found motor worn out, quoted and he will call."

"Unit leaking whenever way in it, found l asking from drain hose inside cabinet. Quoted for drain hose/ labor. Leak is major and only ran for a couple seconds, but motor working, tub spinning.; ordrng 1 WPW10096921 (Drain hose)"

"Unit is under 1yr wp warranty per receipt, took photo. Intermittent leaking some me residue and n water side of back plate. Ran heavy duty cycle with deep fill and no leak found with tipping unit back and taking off too did get some leaking from dispenser assy. And more water residue on upper frame. Ordering dispenser assy includes valve.; ordrng 1 W11614513 (Dispenser valve assy)"

Icemaker not sending signal to valve. Replaced and tested all checks ok. ; used 1 W11546935 (ICEMAKER) from stock

The front right burner wont light electrode sparking not making good contact screws corroded that need to be removed also the very far right burner electrode has visible very weak spark down draft unit ; rqstng P&A on 2 WP74009336 (Electrode)s and 10 WP90767 (Screw)s and 1 74007734 (Burner head) and 1 74007735 (Burner head) and 1 74007736 (Burner head) and 1 74009553 (Burner) and 1 WP7527P03160 (Burner)

"Removed and replaced inlet assembly. Tested, dishwasher filling and operating properly. No leaks found. All components functioning correctly.; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP"

Checked and found timer very hard to turn and knob stem cracked. Per serial number dryer falls under Service pointer W11693378 and covered by S Code: S15110. Ordering timer and knob. Checked part availability and advised customer that office will call when parts arrive. Collected for service call on cc.; ordrng 1 W11685947 (Timer) and 1 W11708423 (Knob)

"Inspected and found, wash plate and hub, broken and worn out quoted and they will call."

"Inspected and found ice maker stuck mid cycle and broken, replaced and cycled. Unit also has water supply problems, supply valve under sink is broken and informed customer.; used 1 W11546935 (ICEMAKER) from stock"

"Inspected and found f1e1 fault for internal failure in control board, tried resetting and same problem, will order new control board and call for return date.; ordrng 1 W11620481 (Main acu)"

"Inspected and found upper left ff modules flickering and dim, and freezer module flickering and dim, attempted to reset lights and control but didnt work, unit needs modules and main acu to correct the problem, will submit estimate and call.; rqstng P&A on 3 W11683242 (Upper left module/freezer)s and 1 W11683244 (Upper right module) and 1 W11224256 (Main acu)"

"Cx complaint that the units warmer drawer is crooked, having trouble opening and closing. I inspected the unit to confirm the complaint. I found the drawer track was misaligned. I corrected the drawer alignment and tested the unit for the cx. The unit is working as designed."

"Inspected and found pressure system fault and drain fault, control sending constant voltage to drain pump and wont do anything else, needs main control, will order and return.; ordrng 1 W11624938 (Main acu)"

"Installed freezer light and cycled, tested fine. Customer will get credited for other light. Sending light back for credit.; dspstn on spec-tagged invntry: 1 WPW10515057 LED LIGHT"

"Some point dishwasher has been leaking for the past three months . Have had advanced Appliance out here. Multiple times they have replaced the motor twice the computer once and still dishwasher continues to leak has caused significant damage to flooring as well as cabinetry have black spots showing up on the baseboards of cabinetry that were not there before going all the way to the middle end of Island counter. I found tub is warped around sump motor assembly, preventing seal from fitting properly allowing water to leak around seal I found inner door is warped, and I found hinges are bent also found inlet adapter, shows evidence of it, overflowing and leaking as well. Unit will need new tub, new inner door, panel and door hinges as well as inlet adapter to fix water. Leaking issues. Tub will be shipped directly to customer customer customer to inspect for damage plastics metal and call Office as soon as part comes in. Customer cannot use dishwasher or it will leak causing more damage. tech line file number 7738634468. ; ordrng 2 WP8268961 (Sleeve)s and 1 W11613572 (Hinge) and 1 W11613573 (Hinge) and 1 W11513977 (Tub) and 1 WP8531323 (Gasket) and 1 WPW10195536 (Adapter) and 1 WP8269259 (Gasket) and 1 W11513971 (Inner door) and 1 W11665769 (Sump assembly)"

Left hand support track came in broken plastics but holds clip. Looks like broken in shipping. Marking is installed ordering new. ; ordrng 1 W11579562 (Track)

"I replaced all previously ordered parts. I tested operations no additional issues found with washing machine here today. I ran a quick wash cycle before departure as well. All operations are normal.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER 1 W10752187 AGITATOR SCREW , 1 W10754448 CLUTCH , and 1 W11449841 GEARCASE"

The same day I replaced the console was cooking chicken in the upper oven for 30 minutes and at 27 minutes the oven shut off customer took video of moisture on console called tech support and there is a vent directly under console towards the left that will vent steam tech line said the only solution is to cover food when baking with a high moisture content Sr7738616029

Complaint that not spinning since purchased replaced actuator basket trys to spin but basket very had to spin by hand like gear case is seized would need second tech ; ordrng 1 W10882404 (Wash plate) and 1 W11178811 (Basket) and 1 W11665996 (Gear case) and 1 W11676809 (Belt) and 1 W11189163 (Motor) and 1 W10882138 (Pulley)

"Complaint dishwasher will not do anything will not drain. Will not do anything full of water inside dishwasher. I checked drain plug. No issues I checked drain pump. Drain pump will not come on at all. Found heating element is open. Had a thermal event on the backside, I found no voltage coming out of control board. When cancel button is pressed going to drain pump I found, even after moving float switch unit will not fill with water. No voltage going to fill valve. I found no voltage will go to wash motor and diagnostics diagnostics fails after 15 seconds of operation. I will need heating element thermostat control board wash motor assembly drain pump to fix no additional issues. Found with dishwasher at this time. Office will call customer when all parts come in several parts are on backorder. House is a new build I checked voltages voltages are proper and properly grounded as of right now 124.3 V AC black white black ground is same ; ordrng 1 WP661566 (Thermostat) and 1 W10518394 (Element) and 1 WPW10491331 (Spray arm) and 1 W10876537 (Drain pump) and 1 W11613570 (Sump assembly) and 1 W11683651 (Control)"

No beep with .Needs holder and light with Contrl ; ordrng 1 W10709921 (Halogen) and 1 W11181133 (Holder light) and 1 W11220414 (Cntrl left)

"Unit not heating, had seen a spark and then no heat, makes loud hum when trying to run. In my experience the sound it is making is the magnetron. Quoted for magnetron/labor. Denied. Collected for service call only"

"Unit is under 1yr additional Costco warranty per service bench.Complaint of soap not delivered solved in bottom of unit at end of cycle.Ran normal cycle, went through fill and into wash, wash motor not running. Verified 120vac to motor, left disconnected. Installation looks to have room to slide out over tiles. 2x time return as unit will need to come out to replace sump assy. Office to contact to schedule return.; ordrng 1 W11416363 (Sump assy) and 1 2xtime (2x time)"

"Unit is under 1yr wp warranty per service bench.Unit will not turn on, sometimes lights come on faintly, then go off. Replicated in testing. 120vac coming to control and green light blinking. Same after cycling power. Ordering control and u/I.; ordrng 1 W11626074 (Control) and 1 W11675701 (U/i)"

Found heater burnt into so I replaced it unit ran and checked okCall complete

Customer canceled at door has a warranty with Lowes

I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 661570V BELT

"Cx complaint that the unit is not starting leaving water in the unit. I inspected the unit to confirm the complaint. I found an error code: f9e1. The drain pump,ohms were good 20.8 ohms. I found the blue wire of the drain pump harness has no continuity from the control to the connector. There was a break in the wire. I repaired the wire and tested the unit for the cx. The unit is working as designed. I collected the service call fee by CC."

Cx complaint that the unit does not turn on at all. I inspected the unit to confirm the complaint. I found the wall outlet has good polarity. I removed the top panel and found the connector at the EMI filter was loose. I secured the connector and tested the unit for the cx. The unit is working

Door not closing the door opener was out unplugged unit to reset the door opener went back in tested operation normal

Cust stated complete power failure and cooling Found the freezer light is out and top lights are dimFound service pointer W11460554the deli draw board not lite removed harness to draw and unplugged board lite upNeeds new harness for drawAnd power supply and Contrl.; ordrng 1 W10830278 (Power supply) and 1 W10843055 (Main contrl) and 1 W11683243 (Led kits) and 1 W11170612 (Harness)

Never cooled from when compressor was installed compressor not starting ; ordrng 1 W11598145 (Inverter) and 1 W11685637 (Thermostat) and 1 W11593352 (Harness)

Replaced ff section led and right ff door gasket

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

I installed the ordered parts and tested the unit for the cx. The unit is working as designed. The door handle has separated making it difficult to open the oven door using the handle. The door handle needs to be replaced. Im ordering the part for the return visit.; ordrng 1 W10294855 (Door trim) and 2 WPW10317886 (Screws)s

Checked unit found center burner not staying cuasing no ignition ordered burner head; ordrng 1 W11550541 (Center burner head)

"Tested fridge and found unit had stopped cooling and had warmed up never getting down in temps, checked compressor and found locked up not cooling. Replaced faulty compressor and couplings filled unit with 1.90 oz r600 and checked cooling unit now cooling and operating to specs. ; dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV"

"Inspected and found f050 fault, attempted to reset but still faulting, internal defect in main acu, will submit estimate and call for return date.; rqstng P&A on 1 5304523298 (Main acu)"

Inspected and found spillage in base of ff compartment and customer was unaware of how it got there. All functions test fine and unit operating as normal.

Inspected and found burner working but pilot light dislodged and is working fine now.

Costco 2 year warranty. Installed ui board per previous diagnosis. Changed defrost setting to 8 hour daily. Tested fine.

Checked unit cust complaint as unit not locking did not find error codes in memory ran cycle normal unit locked in drain spin could not duplicate any issue tested normal

Checked unit found not draining checked drain pump is normal found unit has kinked hose behind unit not an issue with unit took pics

Checked unit unit was not draining unit will not lock checked drain pump not seized checked ohms not open ordering control and latch; ordrng 1 W11670519 (Latch) and 1 W11626074 (Control)

Checked unit found unit getting error for pressure switch and drain pump noisy could not get into manual diagnostics ordering control pressure switch Hose and drain pump; rqstng P&A on 1 W11201292 (Control) and 1 WPW10605427 (Drain pump) and 1 W11044559 (Pressure hose) and 1 WPW10448876 (Pressure switch)

"Installed new Gearcase and cycled, tested fine now.; dspstn on spec-tagged invntry: 1 W11449841 GEARCASE"

Customers complaint is dishwasher will stop shortly after starting cycle and display F1E1(main control fault) tan self test and found no error codes. Customer showed me video of error. Replaced main control and tested al checks ok.

"Checked over machine and found water pressure super slow coming in causing the measure fill to not fill correctly, checked water pressure coming into machine and found water super slow from house pressure. found customer had an external filter hooked up to water line bf fridge line this is blocking water pressure to unit, removed filter and unit is now filling and operating to proper specs"

"Unit is under 1yr wp warranty per service bench. Low flow from dispenser. Removed filter and flow is great, with filter flow is low. Also a hum when operating. Found gum coming from evap fan, just reseating fan blade and cover and noise is gone.Cs to replace filter and contact wp if any further questions. Filter did not come up with viable replacement part number, Randy at office with same findings. Will have to contact whirlpool, but does flow fine without filter for now."

"Gear case assy has gone bad again, rusted center shaft free moving with Loud clank noise when reversing. Quoted for gear case/labor. Denied. Collected for service call."

"Replaced basket, gearcase assy, hub, washplate. Also needed hub screw, cam and belt which I also replaced. Recalibrated and ran self diagnostics test fine.; dspstn on spec-tagged invntry: 1 W11454734 GEARCASE , used 1 WPW10006384 (BELT), 1 W10752187 (AGITATOR SCREW), 1 W10721967 (CAM KIT), and 1 2x time (2x time) from stock"

"Bought from Home Depot, sat in box until remodel did be small dent in top of box, big dent in top of dishwasher. Documented with techline. Replace damaged part. Do not see any other damage other then tub. Ordering tub, oversized part, advised cs that it will come directly to them , to inspect and call us when it comes to schedule return.Sr#7738620987; ordrng 1 W11409865 (Tub) and 1 2xtime (2x time)"

Found the drain hose way down in the stand pipe not allowing the unit to operate properly pulled hose out and reattached to shelf with string to keep it from dropping down in stand pipe or falling out. Unit ran and checked ok with no leaksCall complete

Found heater burnt into so I replaced it unit ran and checked okCall complete

3-11-24 pm rescheduled to come and put agitator onWP3951744; ordrng 1 WP3951744 (Agitator)

Replaced all parts unit ran and checked ok Call complete; dspstn on spec-tagged invntry: 1 279816 THERMAL KIT and 1 WP3387134 THERMOSTAT

Replaced all parts unit ran and checked okCall complete

Found thermal cut out open not allowing the heater to come on I reset the thermal cutout and cut vent down it was pinched off in the back not allowing proper air flow. Unit ran and checked ok with heat.Call complete

Found f7e1 wash pump failureFa e2. Wax motorF9e1 drain pumpRan disconnected fills water no pump and soap dispenser doesnt open; ordrng 1 W11416362 (Washpump) and 1 W11412300 (Soap dispenser)

Since I re set temps to owner manualThe freezer is freezing and fridge 38.Installed temp control fridge Complete

120 into door switch and 120 outHigh temp and air blinking needs touch pad Part no longer available

"No heat and timer isnt advancing.The therm fuse open, replaced and tested heat working Timer isnt advancing, explained to cust is heating timer isnt advancing Cust is aware of this Also needs tune up kit ; ordrng 1 WP8299766 (Timer) and 1 4392065 (Tune up kit), used 1 WP3392519 (Therm fuse) from stock, states that autho needed"

"Installed parts listed and cycled, tested fine."

Inspected and found rodent infestation and unit would not be able to be repaired.

Checked unit found element open cuasing no heat replaced element tested operation normal; used 1 WP8544771 (Element) from stock

"Replaced compressor and related parts. Charged with nitrogen, checked for leaks, none found. Allowed unit to sit for 15 minutes under pressure. No loss of pressure. Evacuated nitrogen, pulled vacuum. Weighed about n correct charge of R600. Compressor running and cooling properly.; dspstn on spec-tagged invntry: 1 876765 TUBING KIT 1 W11109499 FILTER DRIER-TUBE R600a , 1 W11504416 COUPLER 8.5/6 NR MS 00 , 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504445 COUPLER , 1 W11504447 COUPLER 5/1.8 NR MS00 , 1 W11506621 COUPLER 6 NK MS 00 , and 1 W11506635 COUPLER 6 NF MS SV"

"Disassembled, removed and replaced wiring harness and drain pump. Reassembled, plugged washer back in. Ran DLMS calibration then tested washer. All functions and components operating properly.; dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP"

"Tested and ran diagnostics. Found F9E2 drain pump error. Removed and replaced drain pump from t/s. Tested and ran dishwasher, operating and draining properly.; used 1 W11412291 (Drain pump) from stock"

Attempted to remove covers to access board and light. Cabinet opening is too small to allow removal of covers. Advised customer that microwave will need to be removed from cabinet. Customer declined to sign damage waiver. They are going to contact builder to have microwave removed and reinstalled after repair. They will call to schedule when this is done.; O-emld tckt

Tested and found washer piers on but doesnt respond to any inputs. Was able to enter diagnostics but could not access anything once there. Ordering control and HMI. Checked part availability and advised customer that office will call to schedule when parts arrive.; ordrng 1 W11675701 (Control) and 1 W11627413 (Control)

"Removed and replaced inlet valve assembly. Reassembled, and tested washer, valves and all other components operating properly."