We serviced a
WHIRLPOOL WASHER
Model MVW6230HC2
Near Westfield, MA 01085
Mike K.
Job Details:
11/21/2023
"F7e1, f7e4 in history. Tachometer failure, basket re-engagement failure. Cs says it failed load after last repair. Ran diagnostic cycle and not agitating or spinning., ran component test and would not agitate or spin and actuator not toggling.Replaced actuator, covered under our 1yr warranty, and toggled, agitation and spin tests successful. Ran normal cycle and went through fill into wash fine. Cancelled and drained fine.Capacitor measures 49.7 uf and not within auto replacement date range.motor reading 4.8 / 9.1.Being oow and readings not in service pointer limit called Techline. No answer in 30 minutes. Spoke with Randy at office and capacitor would still be covered under S17538.Replaced capacitor and again ran normal cycle and operating fine at this time ; used 1 W10913953 (Actuator), and 1 W11395618 (CAPACITOR/INTER COIL) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Glastonbury, CT 06033
Gary V.
Job Details:
11/21/2023
See other ticket for notes.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Tolland, CT 06084
Gary V.
Job Details:
11/21/2023
"Inspected and found multiple problems, ice maker with e2 fault, attempted to reset motor but not turning, water filter clogged and quoted, customer will buy elsewhere, door control board and harness connector below dispenser was shorted due to water getting on it, will submit estimate and call.; rqstng P&A on 1 W11658802 (Ice maker) and 1 W10815669 (Door) and 1 WPW10769076 (Board controller)"
We serviced a
MAYTAG WASHER
Model MHW7000AW0
Near West Hartford, CT 06117
Ruben C.
Job Details:
11/21/2023
Checked unit found boot is pulling in the front cuasing slight leak from door will use part on return need to order helper putting into p /a have informed cust if not approved will need to make accessable or pay 169 plus tax for helper; rqstng P&A on 1 Help (Helper)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Shrewsbury, MA 01545
Angel R.
Job Details:
11/21/2023
"Installed panel, tested ok."
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Worcester, MA 01606
Angel R.
Job Details:
11/21/2023
"Power cycled unit, went into diagnostics and ran cycle. Tested ok, heating and running properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Waterbury, CT 06705
Jimmy R.
Job Details:
11/21/2023
"Tested washer and due to unit banging and making noise wile running and spinning checked for errors and found F0e5 off balance load, f0e2 over suds ran unit threw a self test cycle and found when getting to the spin unit started to go out of control and the tub started to smash against the sides, removed top and found suspension rods had failed causing tub to jump around never leveling out. Unit is going to need new suspension kit, customer is going to hold off for now and let us know on replacing parts they may just buy a new unit"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM10
Near Cheshire, CT 06410
Jimmy R.
Job Details:
11/21/2023
"Removed old compressor and die dryer crimped in new die dryer and Installed new compressor pumped unit down into a vacuum to seal couplers filled unit with r600 and checked cooling, evaporator frosting up and condenser pulling heat advised customer unit will need 24 hrs so temps can regulate. All operations now working to factory specs ; dspstn on spec-tagged invntry: 1 W11506619 COUPLER 8 NK MS 00 and 1 W11506635 COUPLER 6 NF MS SV , used 1 W11504447 (Coupler) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Glastonbury, CT 06033
Chuck M.
Job Details:
11/21/2023
Customer complaint is that refrigerator is running continuously. Inspected and found loaf of bread in plastic and a plastic produce bag blocking thermistor in freezer. Removed and advised customer to keep food items away from thermostat. Also set control to 3 in freezer and 2 in FF section. No other issues found. Thermistors passed and no noise found. Unit is operating normal.
We serviced a
MAYTAG DRYER
Model MEDB955FC1
Near South Windsor, CT 06074
Chuck M.
Job Details:
11/21/2023
Customer complaint is that dryer was not starting. Checked voltage and it checked ok. Found thermal fuse open. Replaced and tested. Dryer is working properly. Advised customer to check venting. ; used 1 WP3392519 (THERMAL FUSE) from stock
We serviced a
WHIRLPOOL OVEN
Model KODC304ESS01
Near Southington, CT 06489
Jimmy R.
Job Details:
11/21/2023
"Tested oven and found lower oven not heating up to temp checked elements and found not heating up at all, checked voltage from cntrl to elements and found power at control. Removed rear panel and checked thermostat found lower thermostat no ohming out and faulty causing no heat, replaced thermal fuse and heated both oven to 350 degrees both ovens now getting to temp and working to proper specs"
We serviced a
SAMSUNG WASHER
Model WA55A7300A3/US
Near Berlin, CT 06037
Jimmy R.
Job Details:
11/21/2023
Replaced plastic wash plate cap and checked over operations unit is washing and operating to proper specs
We serviced a
KITCHENAID MICROWAVE
Model KOCE500EBS22
Near Lincolnton, NC 28092
Ryan S.
Job Details:
11/21/2023
Customer complained door is warped at bottom and inner door has gashes. Found outer door is warped and inner door has cracks. Ordering inner door and outer door. Informed customer office will call when part comes in. ; ordrng 1 W11600221 (Black stainless) and 1 W11617223 (Liner assembly)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Denver, NC 28164
Ryan S.
Job Details:
11/21/2023
"Customer complaint not washing , fills and drains but doesnt wash. Found sump bad. Ordering new sump assembly. Scheduled return call 11-22-23am. ; used 1 W11416362 (MOTOR/SUMP) from stock"
We serviced a
JENN-AIR OVEN
Model JJW3430LL00
Near Stanley, NC 28164
Ryan S.
Job Details:
11/21/2023
"Retuned to install new hinges, installed hinges and door still dripping on left side. Inspected hinge receivers and no visual issue found, and screws are tight to hinge receives. couldnt pull unit out due to unit being wedged into cutout of cabinet area. Called techline , techline Said unit needs to be pulled out to see if door operates normallly. Issue is probably with unit being installed incorrectly. Informed customer to call office after unit is pulled out and checked, if unit is ok call back to tell unit is not needing repair. ; O-emld tckt"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Stanley, NC 28164
Ryan S.
Job Details:
11/21/2023
Customer complained arm broke and popped off damaging gasket on inner door where it seals . Confirmed complaint and saw hing arm broken. Ordering new hinge arm and inner door assembly. Scheduled return call for 11-29-23 am. ; ordrng 1 WPW10128850 (Hinge arm) and 1 W11684570 (Inner door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Griswold, CT 06351
Amanda R.
Job Details:
11/21/2023
The model and serial wasnt dispatched correctly through extended warranty took picture of model and serial customer needs to call extended and make sure they have correct model number to be dispatched out for repair
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Windham, CT 06280
Amanda R.
Job Details:
11/21/2023
Customer out of warranty quoted 129 to diagnose customer going to call whirlpool
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Mansfield, CT 06250
Amanda R.
Job Details:
11/21/2023
Left door hinge broken replaced hinge and leveled unit
We serviced a
KENMORE DRYER
Model ="110.66992500"
Near Coventry, CT 06238
Amanda R.
Job Details:
11/21/2023
Customer had dryer kit installed kit operation normal
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ01
Near Charlotte, NC 28270
Jeff L.
Job Details:
11/21/2023
SR#7737844764(Butch)This unit is non repairable due to broke line in cabinet. I did install all parts ordered to see if that would rectify the problem it did not. Customer is waiting on warranty company to give him a call.NON REPAIRABLE NON REPAIRABLE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Charlotte, NC 28278
Jeff L.
Job Details:
11/21/2023
Replaced all parts ordered by previous tech the noise in the evaporator fan is gone with the replacement unit ran and checked okCall complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Charlotte, NC 28278
Jeff L.
Job Details:
11/21/2023
Replaced defrost heater with updated version. Unit ran and checked okCall complete
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2
Near Fort Mill, SC 29708
Mitch H.
Job Details:
11/21/2023
"Tested and ran diagnostics. Found F9E1 and F9E2 drain pump errors. Drain pump defective. Attempted to remove dishwasher from cabinet to replace pump. Could not get dishwasher out. Advised customer of situation, they tried to pull dishwasher out with no success. Advised them that they would need to have unit removed from cabinet and made accessible for repair and then call to schedule service."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fort Mill, SC 29708
Mitch H.
Job Details:
11/21/2023
Tested and ran diagnostics. Found F5 and F2 ice maker errors. All other components tested good. Found condenser coil clogged and restricting air flow. Customer cleaned coil while I was there. Quoted customer for repair and collected full amount. Ordering ice maker. Advised customer that ice maker is on b/o and office will call to schedule when part arrives.; ordrng 1 W11658802 (Ice maker)
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Clover, SC 29710
Mitch H.
Job Details:
11/21/2023
"Tested range and confirmed error. Oven control defective. Removed and replaced control. Turned power back on. Tested, oven and all other functions operating properly."
We serviced a
WHIRLPOOL COOKTOP
Model WEG515S0LZ3
Near West Hartford, CT 06107
Ruben C.
Job Details:
11/21/2023
Replaced panel manifold and bushings found chasiss bent where manifold mounts possibly on delivery no way of knowing for sure straightened out bent chassis burners valves are now as center as possible
We serviced a
WHIRLPOOL WASHER
Model WFW8500SR00
Near Winsted, CT 06098
Ruben C.
Job Details:
11/21/2023
Checked unit found impelled on drain pump twisted to the side does not drain needs new drain pump gave cust estimate for pump cust will think about repair
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Bristol, CT 06010
Ruben C.
Job Details:
11/21/2023
Checked unit ran cust getting f9e1 for drain unit had water in bottom of unit when I arrived ran a cancel and unit is draining normallly filled twice and draining normal could not get unit out is secured to floor and electrical is short gave cust estimate for drain pump if it happens again unit must be accessable
We serviced a
WHIRLPOOL M/W OTR
Model WML55011HS07
Near Vernon, CT 06066
Chuck M.
Job Details:
11/21/2023
Installed control and fuse. Tested and microwave is working properly. Control was not correct. Sent back.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV01
Near Manchester, CT 06040
Chuck M.
Job Details:
11/21/2023
"Installed control and module. Set defrost mode to basic. Found right side gasket torn. Ordered gasket. ; ordrng 1 W10830277 (gasket-fip), dspstn on spec-tagged invntry: 1 W11043763 CNTRL-ELEC"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near East Hartford, CT 06118
Chuck M.
Job Details:
11/21/2023
"Customer complaint is that washer went off balance. Ran diagnostics and found no error codes. Tested suspension and it checked ok. Washer is level, basket is secure. Found drain hose enters pipe right at the P Trap. Water draining to slow through P Trap causing off balance."
We serviced a
WHIRLPOOL OVEN
Model KEBC207KSS04
Near Mooresville, NC 28117
Vincent O.
Job Details:
11/21/2023
Found neither oven working. Loud buzzing from elements when attempting use. Verified incoming voltage. Unit will need control board. Control NLA. ; rqstng P&A on 1 8302305 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503EBS01
Near Mooresville, NC 28117
Vincent O.
Job Details:
11/21/2023
"Installed new door, control, fan, and thermistor. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W10316760 THERMISTOR"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Mooresville, NC 28117
Vincent O.
Job Details:
11/21/2023
Installed new harness. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11643701 HARNESS LOWER
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Windsor, CT 06095
Gary V.
Job Details:
11/21/2023
"Inspected and found ice maker broken, will submit estimate and call.; rqstng P&A on 1 W11284458 (Ice maker)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Enfield, CT 06082
Gary V.
Job Details:
11/21/2023
"Installed new motor and wire harness, cycled thru diag and component synchronization, cycled thru and tested fine."
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Worcester, MA 01607
Angel R.
Job Details:
11/21/2023
"Unit is not leaking, customer has a leak from one of the drain pipes nearby, see quick pics. Ran rinse and spin cycle, tested ok."
We serviced a
GE TRASH COMPACTOR
Model UCG1500NBB
Near Foxborough, MA 02035
Aimee Z.
Job Details:
11/21/2023
"Found the ram jammed in frame needs new power screws, ram glides, and power nutsCust isnt going forward buying new"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Belmont, NC 28012
Ryan S.
Job Details:
11/21/2023
Customer complained unit got off balance and was loud when it did. Ran unit and found f0e7 only. Ran service mode and all functions working. Found floor was leaning to left a bit. Tried to fix legs so that unit was more level but needed cushtomer to put unit on level flooring. Found unit working as designed otherwise. Informed customer on proper loading for even loads for balanced spinning and referenced owners Manuel.
We serviced a
KITCHENAID COOKTOP
Model KGCC566RBL07
Near Belmont, NC 28012
Ryan S.
Job Details:
11/21/2023
"Customer complained of fire under left front burner and burner switch. Tried to remove glass cooktop. Got unit out but glue or something holding glass down in center. Ordering glass cooktop, screws for burner heads due to them being degraded. Left front burner orifice, and left front switch and tubing, and harnesss and spark module. Ordering cooktop due to cooktop will break when taking off to get to parts to repair unit. Informed customer office will call when parts come in. ; ordrng 1 W11134289 (lG orifice) and 10 WP3368921 (Screw)s and 1 W10661511 (Cooktop) and 1 8286561 (Lf switch) and 1 8285768 (Lf tubing) and 1 WPW10110486 (Spark module) and 1 Wp4456901 (Harness)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Charlotte, NC 28214
Robert A.
Job Details:
11/21/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW07
Near Mooresville, NC 28115
Vincent O.
Job Details:
11/21/2023
Installed new harness. Tested and verified proper operation. All functions check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Lancaster, SC 29720
Jonathan J.
Job Details:
11/21/2023
Complaint unit will not make or dispense ice. I found plastic broken on shoot assembly auger motor assembly. Motor itself is fine. Bottom of ice bin where gears attached is broken as well as icemaker. I am ordering icemaker been and plastics so customer can dispense ice from door properly and so unit will make ice. Office to call customer when all parts come in after authorization has occurred.; rqstng P&A on 1 W10873791 (ICE MAKER) and 1 WPW10293212 (Chute) and 1 W11244434 (Bin)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Kershaw, SC 29067
Jonathan J.
Job Details:
11/21/2023
"Complaint tub exploded out. The back of the washing machine will not wash any clothes sitting sideways inside of the washing machine. I found suspension rods failed. Will need all parts due to damage of tub jumping around ordering control board as well. Outer tub is fine tub ring is cracked, no issues with drive or lower end. Found at this time 05 out of balance load detected only error code in fault history. Ordering parts office to call customer when parts come in awaiting authorization ; rqstng P&A on 1 W11217817 (Suspension) and 1 W11550886 (Tub ring) and 1 W11665968 (Harness), ordrng 1 W11038689 (Valve) and 1 W11608058 (Control), rqstng P&A on 1 W11486091 (Rear panel)"
We serviced a
WHIRLPOOL RANGE
Model RC8700EDB2
Near Kershaw, SC 29067
Jonathan J.
Job Details:
11/21/2023
"Complaint have to wiggle cartridge just right to make it work and then wiggle burners just right to make them get hot. If they move, even a slight bit burn will cease to function. I found cartridge has been arcing and ordering new cartridges burners to fix. No additional issues found all knobs and switches are functioning properly as of now. ; ordrng 2 JEA7000ADBA (Burner assembly)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMW2
Near Kershaw, SC 29067
Jonathan J.
Job Details:
11/21/2023
"Complaint dishwasher not draining. Also not drying I found no error codes and diagnostics history. I checked drain pump multiple times no issues. Found with drain pump or with drain system. Customer does not have a vent pipe. Under kitchen sink. Maybe back pressure preventing dishwasher from draining properly plumbing issue not dishwasher issue, also dishwasher door may be getting opened in the middle of a cycle and not started again also potentially causing the water to still be in the bottom of the dishwasher. Cannot find any faults with dishwasher at this time. Replaced drain pump as a precaution no leaks found either. ; used 1 W10876537 (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL DRYER
Model WHD5000DW4
Near Agawam, MA 01001
Mike K.
Job Details:
11/21/2023
"Correct address is 55 Florida Dr. cs complaint of start button sticking found start switch was loose, but not broken . Was able to reseat switch and locked into place, is functioning properly."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Indian Land, SC 29707
Jonathan J.
Job Details:
11/21/2023
Complaint when opening and closing microwave door unit will sometimes heat other times not lights will flicker and unit unit will open closed door again. I am ordering inner door assembly and support. No additional issues found hinges seem to be fine. Unit heating with no issues have to close door firmly to make it heat ; ordrng 1 W11684570 (Inner door) and 2 WPW10128850 (Rivet kit)s and 1 Rivetgun
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Indian Land, SC 29707
Jonathan J.
Job Details:
11/21/2023
"Complaint, Mike microwave light not turning off open closed door issue, uneven cooking when heating a bowl of rice will have lots of hot and cold spots when heating up dried pastry bread will fluff on one side and burn on the other side. Uneven heating is normal in this microwave, the microwave is a 900 W microwave. There are no fault codes in history unit is heating as design uneven heating is due to the fact that foods that contain higher amounts of water tend to absorb microwave energy with a higher efficiency, while foods with lower water content absorb heat more slowly, causing uneven heating. No issues with microwave customer should close microwave door firm every time so door light goes off and open close door issue does not occur."
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Enfield, CT 06082
Gary V.
Job Details:
11/21/2023
"Inspected and found evap packed in frost, unit not defrosting, needs heater and main acu, will order and return. Return date Thursday nov 30, pm slot, 45 min call ahead. Coming from newington.; ordrng 1 W11650659 (Heater) and 1 W11546609 (Control box)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBB00
Near Enfield, CT 06082
Gary V.
Job Details:
11/20/2023
Inspected and found feeler arm dislodged and reinserted and tested fine.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Ludlow, MA 01056
Chris B.
Job Details:
11/20/2023
Replaced part and ran two diagnostic cycles and unit working normal. ; dspstn on spec-tagged invntry: 1 W11394572 DOOR LOCK
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Charlotte, NC 28214
Robert A.
Job Details:
11/20/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Mint Hill, NC 28227
Jeff L.
Job Details:
11/20/2023
Previous tech diagnosed it correctly but we didnt order a divider. The impeller is definitely stripped onto the auger shaft I tried every way possible to get it off. It would not budge. To make this a good repair we need a divider and damper gasket to complete and make this a good repair; ordrng 1 WPW10309864 (Divider) and 1 WP67006341 (Damper gasket)
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Manchester, CT 06040
Gary V.
Job Details:
11/20/2023
"Inspected and found staining on inside of drum and bulkhead of dryer, customer accidentally had something in their pocket and it caused staining, advised customer how to try and clean drum."
We serviced a
SAMSUNG DRYER
Model DVE52M7750V/A3
Near Portland, CT 06480
Chuck M.
Job Details:
11/20/2023
Customer complaint is that dryer continues to run after cycle. Inspected and found motor relay on control stuck closed. Quoted customer P&L. Customer will not repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFF2258FEZ01
Near Wethersfield, CT 06109
Chuck M.
Job Details:
11/20/2023
Customer complaint is that center shelf frame and supports are broken. Inspected and ordered shelf frame and supports. P&A. ; rqstng P&A on 2 WP67001716 (hook- ladd)s and 1 W10858393 (frame) and 1 WPW10671238 (rail-centr)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Leicester, MA 01524
Angel R.
Job Details:
11/20/2023
"Installed new bellow, tested ok.; used 1 W11314648 ( Bellow) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW01
Near Holyoke, MA 01040
Mike K.
Job Details:
11/20/2023
"Arrived to replace compressor and the coupling did not fit. Only one that did was the cap tube to the drier, which ended up snapping when attempting to solder other end. Aluminum cap tube so cannot solder in and no other couplers that fit. Reordering coupler, other joints all soldered.; ordrng 1 W11490399 (Drier) and 2 W11506623 (Coupler)s and 2 W11504448 (Coupler)s and 1 2xtime (2x time), dspstn on spec-tagged invntry: 1 R600A R600A 14.8 OZ 1 W11370574 COMPRESSOR R600A , 1 W11504419 COUPLING 8/7 AL-AL , 1 W11504420 COUPLER 8/6 NR MS00 , and 1 W11504448 COUPLER , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Newington, CT 06111
Chuck M.
Job Details:
11/20/2023
"Customer complaint is that dryer console was not responding. Called techline and was suggested to replace in and out going thermostats. Replaced and tested. Dryer is working. SR #7737836171; used 1 WP8577274 (THERMISTOR), and 1 279973 (THERMAL KIT) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED6150PB0
Near Vernon, CT 06066
Gary V.
Job Details:
11/20/2023
"Rent center. DOP 9/22/23. Inspected and found open thermal fuse, replaced with new fuse and cycled, tested fine.; used 1 3392519 () from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRSS2323AS0
Near Plainville, MA 02762
Aimee Z.
Job Details:
11/20/2023
Advanced ice maker tray twist bail arm brokenTheres cubes in Icemaker; ordrng 1 5304532555 (Icemaker)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Plainville, CT 06062
Ruben C.
Job Details:
11/20/2023
"Checked unit found unit will drain on its own could not get into diagnostics as soon as you try it starts drying ordering control lower harness and drain pump; rqstng P&A on 1 W11399437 (Drain pump) and 1 W11545744 (Harness) and 1 W11417466 (Control), states that autho needed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Charlotte, NC 28214
Robert A.
Job Details:
11/20/2023
Cx complaint that the unit does not power on. I inspected the unit to confirm the complaint. I found the unit is getting 125v at the control but the UI does not light up at all. The unit needs a new UI control to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11368911 (UI control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Charlotte, NC 28216
Robert A.
Job Details:
11/20/2023
The parts have been installed and tested the unit. the unit is working as designed.; dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A and 1 W11506635 COUPLER 6 NF MS SV
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM04
Near Stafford, CT 06076
Gary V.
Job Details:
11/20/2023
"Concern is freezing in ff. Found ice chute seal broken, will submit estimate and call.; rqstng P&A on 1 WPW10287601 (Chute seal)"
We serviced a
SAMSUNG RANGE
Model NE58F9500SS/AA
Near Somers, CT 06071
Gary V.
Job Details:
11/20/2023
"Inspected and found customer had run self clean, and unit over heated, main relay board defective and open high limit cut out, quoted and he will call."
We serviced a
WHIRLPOOL DRYER
Model WFC682CLW0
Near Enfield, CT 06082
Gary V.
Job Details:
11/20/2023
"Inspected and found drain pump mounting loose causing vibration, tightened and cycled, tested fine."
We serviced a
SAMSUNG WASHER
Model WA49B5205AW
Near Worcester, MA 01606
Angel R.
Job Details:
11/20/2023
"Installed valve, tested ok. No leaks."
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near North Attleborough, MA 02760
Aimee Z.
Job Details:
11/20/2023
F9e1 needs drain pumpF5. Latch problemsF02. Suds Cust ui isnt working can get into diagnostics to get error codes cant advance Did get unlock needs new latch Unit is stacked Cust will unstack for me; ordrng 1 W11325569 (Ui) and 1 W11565030 (Latch) and 1 W11458345 (Drain pump)
We serviced a
BOSCH REFRIGERATOR
Model B20CS80SNS/02
Near Franklin, MA 02038
Aimee Z.
Job Details:
11/20/2023
Took temp reading -7 in freezerAlso put temps on -6 and 39Also found ice maker Locke
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Worcester, MA 01604
Angel R.
Job Details:
11/20/2023
"Correct address is 5 pinewood lane. Ran diagnostics found F6E2 communication error UI and main control. UI not responsive. Board is lighting up and will allow to go into diagnostics but not run cycle. Quoted customer on new UI and install of parts, they decided they will buy new."
We serviced a
GE REFRIGERATOR
Model CFE28TSHDSS
Near South Hadley, MA 01075
Chris B.
Job Details:
11/20/2023
Replaced part and ran the water line and all working properly. Found that the trivalent is not leaking anymore from the dispenser. Will have office refund the TriValve part number WR57x10102. Customer will contact office to double check is refund is applied. 1yr warranty on parts and labor.
We serviced a
GE DRYER
Model GTD45EASJ2WS
Near Holyoke, MA 01040
Mike K.
Job Details:
11/20/2023
"Unit not heating, disconnected on arrival. Verified terminal/plug good. Thermal fuse good, found connector burnt out to heater. Repaired connector and unit not starting. Verified belt switch and checked all thermostats/thermistor. Door switch operating. Ended up being cracked knob on starter switch keeping it from adding enough pressure to activate. Tie wrapped cracked knob and functional.Cs used one check to pay for all three appliances."
We serviced a
ELECTROLUX DRYER
Model EFME627UIW1
Near Amherst, MA 01002
Chris B.
Job Details:
11/20/2023
Complaint at the unit was not turning. Found sock in the blower wheel not letting the unit turn. Quoted for Basic Repairs. Found water valve not working properly but customer will not fix that part. Ran the cycle and unit running normal.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Indian Land, SC 29707
Mitch H.
Job Details:
11/20/2023
"Tested and ran diagnostics. Found F6E4 control error. Ran component tests, bake and broil operating properly in both ovens. Blower operating properly. Requesting P&A for console and control. Console is special order. Advised customer that office will call to schedule return when parts arrive.; rqstng P&A on 1 W11261167 (ACU) and 1 W11600355 (Console)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HB02
Near Fort Mill, SC 29708
Mitch H.
Job Details:
11/20/2023
"Tested and ran diagnostics. Found no stored error codes. Ran component activation for bake and broil on both ovens, all operating correctly. Exited diagnostics, tested both on bake and broil, no issues. Each oven responded to inputs and heated normally. Unable to duplicate complaint. Customer says it doesnt happen every time. Issue is intermittent. Advised customer to make sure unit was connected to WiFi so it can receive updates. Collected for service call on CC."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Fort Mill, SC 29708
Mitch H.
Job Details:
11/20/2023
"Tested and attempted to start a cycle. Pump/motor started but no water in dishwasher. Checked and found valve under sink turned off. Turned water on, retested, operating properly. Customer recently had work done under sink and valve had been left off. Instructed customer on how to turn water on/off to dishwasher. I&I now fulfilled."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Charlotte, NC 28216
Robert A.
Job Details:
11/20/2023
Cx complaint that the unit is still not cooling well. I inspected the unit to confirm the complaint. I found the unit temps are cold but not sufficient 52/40. The compressor is running and very hot to the touch. The unit needs a new compressor and start device to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11504416 (Coupler) and 1 W11504431 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Coupler) and 1 W11557425 (Compressor)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Charlotte, NC 28278
Mitch H.
Job Details:
11/20/2023
"Tested and ran diagnostics. Confirmed F8E0 error. Checked voltage at P5 connector. Only reading 88 volts to blower, can also see spark from relay n ACU each time it cycles. Will need ACU replaced along with blower. Checked part availability and scheduled return visit for 11/22 AM.; ordrng 1 W11261167 (ACU)"
We serviced a
KITCHENAID BELLA
Model KRFC704FPS06
Near Clover, SC 29710
Mitch H.
Job Details:
11/20/2023
Checked and found frost buildup on outside of ice container. Ice compartment door not sealing properly. Ordering door and ice maker. Advised customer that office will call to schedule return when parts arrive.; ordrng 1 W11557001 (Ice maker) and 1 W11594927 (Ice door)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Rock Hill, SC 29730
Mitch H.
Job Details:
11/20/2023
Removed and replaced pump/motor assembly. Reassembled and reinstalled in cabinet. Tested and checked for leaks. Dishwasher operating properly and no leaks.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near McConnells, SC 29726
Mitch H.
Job Details:
11/20/2023
Confirmed purchase date and took picture of receipt. Checked and found motor very loud and vibrating. Ordering motor and blower wheel. Checked part availability and scheduled return for 11/27 AM; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower wheel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Charlotte, NC 28227
Jeff L.
Job Details:
11/20/2023
Auger motor was not pushing ice out door. Pushed bucket all way back so it was engaged with auger unit ran and checked okCall complete
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Mint Hill, NC 28227
Jeff L.
Job Details:
11/20/2023
Found the knobs almost stripped from factory ordering new ones to make a good repair. Advised customer to call whirlpool to get knobs. Call complete Part#W11517331 qty (4) ; ordrng 4 W11517331 (Knobs)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS312SNHM06
Near Burlington, CT 06013
Ruben C.
Job Details:
11/20/2023
Checked unit found vibration noise coming from tubing going into ref wall readjusted tubing noise has gone away tested normal
We serviced a
AMANA WASHER
Model NFW5800HW2
Near Windsor, CT 06095
Ruben C.
Job Details:
11/20/2023
Checked unit found error code for suds could not get into test mode only went into codes ordering control pressure switch and hose; rqstng P&A on 1 W11316246 (Pressure switch) and 1 W11456953 (Pressure switch) and 1 W11550652 (Control)
We serviced a
GE WASHER
Model PTW600BSR1WS
Near Salisbury, NC 28147
Vincent O.
Job Details:
11/20/2023
Found unit not removing fabric softener from dispenser. Found bad valve. Replace valve. Tested and verified proper operation. All functions check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Indian Trail, NC 28079
Jonathan J.
Job Details:
11/20/2023
Complaint fill tube frozen over have to use a hair dryer to defrost. I found fill tube frozen over I defrosted fill tube with steamer I tested operation. Customer just replaced water filter yesterday they stated unit has good water pressure as of right now dispensing from ice maker and door. ; used 1 W10873791 (ICE MAKER) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Watertown, CT 06779
Jimmy R.
Job Details:
11/20/2023
"Tested washer and found when running a wash cycle unit would start lock and unlock several times then error out F5e2 lock failure, checked lock and found brown lock wire had broken off of terminal causing the error and not locking. Removed broken terminal and replaced with new secures wires and ran unit. Machine now locking and operating to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Charlotte, NC 28216
Ryan S.
Job Details:
11/20/2023
"Helped with RA installed new compressor, vacuumed out unit, steady 20min. Charged with 48oz r600 verified proper frost pattern. RA informed customer further."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Mount Holly, NC 28120
Ryan S.
Job Details:
11/20/2023
Retuned to install new element. Ran unit and unit now heating and cycling on and off at proper temps. Verified proper operation. ; dspstn on spec-tagged invntry: 1 279838 ELEMENT
We serviced a
MAYTAG OVEN
Model MET8675XS00
Near Franklin, MA 02038
Aimee Z.
Job Details:
11/20/2023
Installed new oven sensor lower oven and pre to 350Also tested top to 350
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT311FFFE01 C W
Near Newington, CT 06111
Chuck M.
Job Details:
11/20/2023
Customer complaint is that ice maker was not working. Inspected and found fill valve not opening. Replace ice maker kit which included fill valve. Tested and ice maker is cycling and filling.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near East Hartford, CT 06118
Chuck M.
Job Details:
11/20/2023
Customer complaint is that dryer is not heating. Tested voltage and it checked ok. Found high limit thermostat broken. Ordered High Limit thermostat. ; ordrng 1 WP3977767 (thrmst-fix)
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Enfield, CT 06082
Gary V.
Job Details:
11/20/2023
"Inspected and found fault codes for water ring and communication, water valve not letting enough water on deep fill and main acu defaulting to low fill, will submit estimate and call for return date.; rqstng P&A on 1 W11429620 (Main acu) and 1 W11165546 (Inlet valve)"
We serviced a
IKEA DISHWASHER
Model IDT870SAGX0
Near Simsbury, CT 06070
Ruben C.
Job Details:
11/20/2023
Checked unit found not draining checked pump found harness on drain pump was not secured loose cuasing pump not to function reinstalled harness tested operation normal
We serviced a
WHIRLPOOL WASHER
Model MVWP576KW1
Near Torrington, CT 06790
Ruben C.
Job Details:
11/20/2023
Checked unit found unit is agitating while spinning no error codes in memory and actuator is functioning normal gave cust estimate for gearcase also saw slight wobble in basket basket would be covered gave cust estimate for gearcase agitator did come off cust will think about repair
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Bristol, CT 06010
Ruben C.
Job Details:
11/20/2023
Replaced harness and control ran diagnostics normal ran drain and spin normal tested operation normal; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC and 1 W11643701 HARNESS LOWER