We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDW02
Near Middletown, CT 06457
Jeremy B.
Job Details:
06/28/2024
Both sections not cooling. Compressor and fans running. Compressor drawing .4amps slight frost pattern. Needs new compressor and system leak checked. Ordering evap just in case. ; rqstng P&A on 1 W11580057 (Compressor) and 1 W11578004 (Evaporator) and 1 W11504450 (Fitting) and 1 W11506619 (Fitting) and 1 Xtratime (Xtra time)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
06/28/2024
Showed customer proper useage all checks ok
We serviced a
FRIGIDAIRE RANGE
Model FGGF305KFB
Near Southampton, MA 01073
Mike K.
Job Details:
06/28/2024
"Complaint of unit not heating bake or broil, broil igniting fine in testing, bake not lighting, not glowing, was replaced 3 months ago by someone else. Verified 120vac coming to igniter, reading over 3.5M ohm, should be around 60 ohms. Quoted for igniter/labor. Accepted.Replaced bake igniter and tested fine.; used 1 12400035 (IGNITOR FLAT) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bolton, CT 06043
Jeremy B.
Job Details:
06/28/2024
Found fresh food evap drain clogged causing water to leak. Cleared drain all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Manchester, CT 06040
Jeremy B.
Job Details:
06/28/2024
"Both sections not cooling properly. Freezer at 30 and fresh food at 45 weak frost pattern. Eds new compressor and control. ; ordrng 1 W11595220 (Control) and 1 W11580057 (Compressor), rqstng P&A on 1 Xtratime (Xtratime)"
We serviced a
SAMSUNG WASHER
Model WA45T3200AW/A4
Near Plainfield, CT 06374
Amanda R.
Job Details:
06/28/2024
"Complaint that unit going off balance basket hitting cabinet other company replaced suspension still doing it gear case leaking some oil not sure if they replaced with correct suspension because no old parts were left went over loading evenly in basket need to start with replacing suspension rods ; rqstng P&A on 4 DC97-16350T (Dampers)s and 4 DC97-16350S (Dampers)s, states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Manchester, CT 06042
Jeremy B.
Job Details:
06/28/2024
"Fresh food door gasket not staying in place falls out easy needs new gasket. Freezer door is warped at top and allowing ice build up needs new door and liner and casing filled in with adhesive. ; rqstng P&A on 1 W10636409 (Freezer door) and 1 W10638676 (Fresh food door gasket), ordrng 1 WP482338 (Adhesive)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Smyrna, SC 29743
Mitch H.
Job Details:
06/28/2024
"Checked and tested all high-limits and thermal fuse, all good. Dryer has correct incoming power. Start switch tests good. Found no power out of timer. Ordering timer and knob. Checked part availability and scheduled return for 7/2 PM.; ordrng 1 W11685947 (Timer) and 1 W11708423 (Knob)"
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS2
Near Monroe, NC 28112
Jonathan J.
Job Details:
06/28/2024
Complaint cannot turn unit off properly. Plastics are degraded to the point it will no longer hold ui in place causing degradation of user interface I replaced user interface tested operation but unit will need plastics and screws to fix. ; ordrng 1 W10884503 (Control panel) and 5 W11233072 (Screws)s
We serviced a
GE WASHER
Model GTW335ASN1WW
Near Manchester, CT 06040
Jeremy B.
Job Details:
06/28/2024
Washer not spinning. Found lid lock broken and hanging. Installed new lid lock kit and tested washer now spinning properly.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW06
Near Manchester, CT 06040
Jeremy B.
Job Details:
06/28/2024
Freezer making a rattling noises. Found cover for overload relay rattling. Removed and all checks ok.
We serviced a
JENN-AIR WALL OVEN
Model JJW8530DDS
Near Manchester, CT 06042
Jeremy B.
Job Details:
06/28/2024
Installed new hinges door still closing the same way. Needs new receivers and door gasket.
We serviced a
WHIRLPOOL OVEN
Model KEBS209BSS00
Near South Windsor, CT 06074
Amanda R.
Job Details:
06/28/2024
The upper inner glass broken lower right corner ; ordrng 1 WPW10335920 (Glass)
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ1
Near Attleboro, MA 02703
Aimee Z.
Job Details:
06/28/2024
Installed timer and coin same problem Need to call whirlpool tech line when re open Monday Closed ; O-emld tckt
We serviced a
KENMORE REFRIGERATOR
Model 795.71604.010
Near Franklin, MA 02038
Aimee Z.
Job Details:
06/28/2024
Found the freezer not going into defrost fan is runningStreamed out no continuity at heaterNeeds heater sensor and pcb; ordrng 1 5300JK1005D (Defrost heater) and 1 6615JB2005H (Defrost sensor) and 1 EBR67348005 (Emc)
We serviced a
FRIGIDAIRE WASHER
Model EIFLS5511W0
Near Medfield, MA 02052
Aimee Z.
Job Details:
06/28/2024
Need new bellows I drain water and put on spinn Basket is wobbling check belt and pully there goodNeeds spin basket and outer tub 2 man Cost high
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Grafton, MA 01519
Aimee Z.
Job Details:
06/28/2024
Installed new latch and drainpump and tested the circulating pumpGood flow of water I Put large towel and was soaked Advised customer to put load half way and do washPut part ordered
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Grafton, MA 01536
Aimee Z.
Job Details:
06/28/2024
"Found out balance loadF7e1 Found not agitating and tub isnt locking up. Checke the actuator is connected to cam. Lifted lid tub moving when agitating Needs Acuator, hub and cam and cap with new suspension rods; rqstng P&A on 1 W10913953 (Acuator) and 1 W10721967 (Cam) and 1 W10528947 (Hub) and 1 W11130362 (Suspension rods)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Shrewsbury, MA 01545
Aimee Z.
Job Details:
06/28/2024
"Cust stated noisy and dispenser randomly didnt work.Tested dispenser multiple times times worked every time, explained doesnt work with freezer open.I also checked harness which is goodAdvised Cust to call office and send recording to mike at Wrentham office .If need additional parts.Cust said can hear when doors closed when open stopsNo frost build upOrdering evap fan and harness.; ordrng 1 W11559968 (Evap mtr) and 1 W11650660 (Harness), dspstn on spec-tagged invntry: 1 W11645127 DAMPER CNTRL"
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Shrewsbury, MA 01545
Aimee Z.
Job Details:
06/28/2024
Cust answered door never cancelled call. Wouldnt let me inHe recveided email and call in am never answered calls or Emil to cancel
We serviced a
WHIRLPOOL RANGE
Model WFG540H0ES0
Near South Windsor, CT 06074
Amanda R.
Job Details:
06/28/2024
Replaced parts tested all burners working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Fort Mill, SC 29715
Mitch H.
Job Details:
06/28/2024
"Pulled refrigerator out. Removed and replaced control. Put back in place. Removed evaporator cover, rechecked coil, defrost heater and connections. All good. Replaced cover, set to proper temperatures. All functions operating properly."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Rock Hill, SC 29732
Mitch H.
Job Details:
06/28/2024
Removed and replaced temperature selector switch. Tested dryer. Heating and cycling normally. All components operating as designed.
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ5
Near Lake Wylie, SC 29710
Mitch H.
Job Details:
06/28/2024
Checked and found work light would not turn off. Customer changed bulb without unplugging microwave. Ordering control board. Checked part availability and scheduled return for 7/5 AM ; ordrng 1 W11342846 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Hadley, MA 01035
Chris B.
Job Details:
06/28/2024
Complaint that the fresh food section is not cooling properly. Found good cooling in the freezer side. Found ice buildup on the evaporator side. Quoted parts and labor. Customer will let it defrost manually to see if it sets bad to proper cooling. Collected trip fee.
We serviced a
GE WASHER
Model WBVH5300K0WW
Near Amherst, MA 01002
Chris B.
Job Details:
06/28/2024
Complaint that the unit is not filling up on both hot and cold. Customer mentioned that the home had severe corrosion on the water lines. Quoted for parts and labor. Customer will think if the unit is worth fixing because of age and price.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Belmont, NC 28012
Ryan S.
Job Details:
06/28/2024
"Upon arrival customer stated he had warranty. Found warranty was for 3year extended warranty, informed city they will need to call warranty provider , Babcock furniture for extended warranty and make new ticket"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Belchertown, MA 01007
Chris B.
Job Details:
06/28/2024
Complaint that the dishwasher is not turning on. Found breaker tripped GFCI. Ran diagnostic cycle and all tested normal. No error codes present.
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model CET9100GQ0
Near South Windsor, CT 06074
Amanda R.
Job Details:
06/28/2024
Spring that holds entire tub up broken quoted part and second tech
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Manchester, CT 06042
Amanda R.
Job Details:
06/28/2024
91 error unit not draining replaced drain pump tested it drained ; used 1 W11412291 (DRAIN PUMP) from stock
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Coventry, CT 06238
Amanda R.
Job Details:
06/28/2024
"Unit not agitating shifter not shifter correctly replaced shifter still doing the same thing needs new control ; ordrng 1 W11627413 (Control), used 1 W10913953 (ACTUATOR) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Coventry, CT 06238
Amanda R.
Job Details:
06/28/2024
The left door hinge broken replaced hinge operation normal ; dspstn on spec-tagged invntry: 1 W11712995 LEFT HINGE and 1 W11712996 RIGHT HINGE
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near West Hartford, CT 06107
Ruben C.
Job Details:
06/28/2024
Replaced manifold and hanger tested operation normal ran cycle normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB09
Near Ware, MA 01082
Chris B.
Job Details:
06/28/2024
Replaced gasket and warmed up part to get great seal. Refrigerator working normal.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
06/28/2024
Complaint washer machine leaking. Found washer was not leaking due to pressure test. Found that drain pipe for washer is backed up and not draining properly. Customer needs to fix house drain. No other issues found.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Marvin, NC 28173
Jonathan J.
Job Details:
06/28/2024
Complaint customer had recording of noise coming from back of fridge. Put unit in test mode 5 and found that compressor was cause of noise normal operation is occurring no loss of cooling or functional issues found. Unit had been cooling properly on arrival and customer had no complaints of cooling issues. No further issues found or observed at this time cannot replace compressor for noise must be functional failure occurring. B.S.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Indian Trail, NC 28079
Jonathan J.
Job Details:
06/28/2024
On arrival unit was defrosted completely. Replaced order parts and powered on unit. All components are in working order. Unit is producing proper frost pattern. No other issues at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Indian Trail, NC 28079
Jonathan J.
Job Details:
06/28/2024
Customer not home had emergency at hospital had to cancel says she will call us back at a future date.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WML75011HW2
Near Ellington, CT 06029
Gary V.
Job Details:
06/28/2024
"Inspected and found door latch grinding, needs new door latch, will submit estimate and call.; rqstng P&A on 1 W11449274 (Door latch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Indian Trail, NC 28079
Jonathan J.
Job Details:
06/28/2024
Complaint unit is warm inside and creating thumping noise. Found that compressor is intermittently cooling. Customer has recording of thumping. Ordering compressor evap fan and inverter box. No error codes in diagnostics. ; ordrng 1 W11455472 (Compressor) and 1 W11733966 (Inverter) and 1 W11455373 (Fan)
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Indian Trail, NC 28079
Jonathan J.
Job Details:
06/28/2024
On arrival noticed that vent was still collapsed. Installed user interface and control board. Unit heated and turned without screen fading after parts installation. No other issues found.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Enfield, CT 06082
Gary V.
Job Details:
06/28/2024
"Inspected and found tub hub and wash plate from previous order not installed by returning tech. Unit needs parts replaced from original part order, which is the tub hub and wash plate. Will submit estimate and call.; rqstng P&A on 1 W10752283 (Wash plate) and 1 W10324651 (Tub hub)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Enfield, CT 06082
Gary V.
Job Details:
06/28/2024
"Installed parts listed and cycled thru auto test, all functions test normal."
We serviced a
WHIRLPOOL DRYER
Model MGDX655DW2
Near Springfield, MA 01108
Chris B.
Job Details:
06/28/2024
Complaint that the dryer is making loud noises while tumbling. Found bad rollers and belt. Quoted parts and labor. Replaced all part with TS dryer repair kit 4392065. No more noises with new parts. 1yr warranty on parts and labor.; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
MAYTAG WASHER
Model GTWN4250D0WS
Near Springfield, MA 01118
Chris B.
Job Details:
06/28/2024
Complaint that the washer is unbalanced and wound jump too much. Found basket lodge on the the frame keeping it from center orbit. Un lodged the basket and all working fine.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near West Springfield, MA 01089
Chris B.
Job Details:
06/28/2024
Tech was assigned as a helper;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Meriden, CT 06450
Jimmy R.
Job Details:
06/28/2024
"Checked over unit and found fridge leaking water from left side under unit, checked freezer drain an found clear pulled unit out and found water coming from valve found fill hose cracked an spraying water. Cut out crack and used fitting ran water several times and unit is now dry and operating to specs; used 1 WP2300868 (FITTING 5/16-5/16) from stock"
We serviced a
KENMORE RANGE
Model ="790.74233311"
Near Westfield, MA 01085
Mike K.
Job Details:
06/28/2024
"Complaint of not lighting, found weak igniter.Quoted for igniter/labor. Accepted . Replaced igniter and verified operation ; used 1 12400035 (IGNITOR FLAT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ01
Near Chicopee, MA 01013
Mike K.
Job Details:
06/28/2024
"Unit is under 1yr wp warranty per service bench. Complaint that freezer was full of frost, not cooling.Rf at 36, fr at 4 on arrival. Frost consistent with door possibly not being closed. Fans/compressor running and good air flow verified"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near West Springfield, MA 01089
Mike K.
Job Details:
06/28/2024
"Unstacked and replaced main control. Ran diagnostic test and tested heater component,verified operation of heater and can hear it heating. Restocked and verified dryer and washer operating."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near West Hartford, CT 06107
Ruben C.
Job Details:
06/28/2024
Replaced fan motor and blade cust plugged unit back will have to give at least 24 hours for unit to put food in cust will observe
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS25EWMS10
Near Windsor, CT 06095
Ruben C.
Job Details:
06/28/2024
Replaced gaskets heated gasket to conform tested operation normal ; dspstn on spec-tagged invntry: 2 W10830162 DOOR GASKET GRY
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Simsbury, CT 06089
Ruben C.
Job Details:
06/28/2024
Replaced control and panel tested operation normal panel is now working ran diagnostics normal
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Southington, CT 06489
Jimmy R.
Job Details:
06/28/2024
"Ran washer and found unit would sense the cycle but never add water valves would just buzz, removed hoses from machine and found no water entering unit checked valves and they are on. Found hoses have a safety valve in them and with high water pressure and the age of them they are closing off not allowing water in, advised customer hoses need to be replaced with regular fill hoses with no safetys in them. Recalibrated unit and all operations are working normally just needs water to wash"
We serviced a
KITCHENAID RANGE
Model KFEG500EWH7
Near Southington, CT 06479
Jimmy R.
Job Details:
06/28/2024
"Checked over oven and found lower door bracket bent out and hitting when opening door, removed bracket and tried to straighten out but bracket is creased and not sitting flush. Will order new bracket and screws advised part was out of stock and will take a few extra days to get, we will call when parts are in for return visit ; ordrng 1 WPW10333990 (Glass bracket) and 3 WP355214 (Screws)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Wolcott, CT 06716
Jimmy R.
Job Details:
06/28/2024
"Checked over unit and found all lights off in both sections water building up under middle fridge doors, checked light operations and found left control in crisper door not coming on popped up control and found wire harness shorted out and wires burnt off laying in water causing issue with lights and cooling, removed water form housing and disconnected control lights came back on, checked water issue and found fridge not draining properly during a defrost due to pan bowed up and not sitting correct. Unit is found To need new left hand door,control,harness,service kit, 2 screws and 2 straps to fix all issues plus extra time. Parts are tentative p/a advised customer on when parts are in we will come back for return visit unit is operating normally now and cooling good just no left control board ; ordrng 1 W10815674 (Door left) and 1 W11170612 (Harness) and 1 W11457241 (Service kit) and 2 67006425 (Screws)s and 2 2185788 (Straps)s and 1 W10503500 (Evap cover), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Wolcott, CT 06716
Jimmy R.
Job Details:
06/28/2024
"Tested unit and found fridge and freezer not cooling and blowing warm air, checked compressor and found not running and cold to touch. Ran a diagnostics cycle and found main touch panel would not allow selections removed panel and unplugged to reset, reattached and unit is now working ran a compressor test and compressor is coming on and cooling. Reset unit and evap is frosting up and machine is now cooling properly"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Monroe, NC 28110
Jonathan J.
Job Details:
06/28/2024
Complaint taking long time for clothes to dry. On arrival the dryer heated and turned on properly. Found that the vent was too long and unit has restrictions in air flow. Performed vent test kit failed air flow test Tested voltage proper voltage present. Left vent test kit with customer. No other issues at this time.; used 1 W11224254 (VENT TEST KIT) from stock
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2
Near Monroe, NC 28110
Jonathan J.
Job Details:
06/28/2024
Installed pump motor on arrival. Tested unit and no leaks found or any other issues.
We serviced a
MAYTAG WASHER
Model MVWP586GW0
Near Monroe, NC 28110
Jonathan J.
Job Details:
06/28/2024
Replaced all ordered parts. After replacing parts. Unit still will not agitate or spin. Speed sensor is not working properly with control board. Will need to replace main control. ; ordrng 1 W11502823 (Control)
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Enfield, CT 06082
Gary V.
Job Details:
06/28/2024
Inspected and found inlet valve not letting cold water through. Replaced with new valve and cycled tested fine.; dspstn on spec-tagged invntry: 1 W11220230 VALVE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Waterbury, CT 06708
Jimmy R.
Job Details:
06/28/2024
"Checked over unit and found freezer ice over one again causing no cooling and no ice, removed evaporator cover and checked thermistor found plugged in removed control and ohmed thermistor finding 3.83 ohms at thermistor at control pink wires and 19.7 K ohms at evap thermistor thinking unit is 70 degrees and is running non stop. Replaced thermistor again and checked reading found after heating and melting ice thermistor is reading 3.83 at evap and at control advised customer to keep a watch on unit to be safe if any ice forming again plz call it could have a wiring issue File# 7739395348; used 1 WPW10384183 (THERMISTOR) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Waterbury, CT 06706
Jimmy R.
Job Details:
06/28/2024
"Tested unit due to machine coming on and never advancing and never locking the whole cycle, checked for errors and found F0e5 off balance load ran self test and found control not calibrated unit would not advance correctly. Recalibrated control and ran unit threw a wash and spin both cycles not working to specs. Advised customer on the drain line being crimped and tight it will need an extension to fix it correctly."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near East Hartford, CT 06118
Jeremy B.
Job Details:
06/28/2024
"Washer goes from sensing to done in a couple mins. Ran self test and then inspected underneath found dripping capacitor and faulty actuator. Replaced and tested all checks ok. ; used 1 W10913953 (ACTUATOR), and 1 W11395618 (CAPACITOR/INTER COIL) from stock"
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Cornelius, NC 28031
Ryan S.
Job Details:
06/28/2024
"Customer broke inner glass , glass was pre Id, collected payment already, took pictures after installation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Huntersville, NC 28078
Ryan S.
Job Details:
06/28/2024
Install compressor ordered and also gasket for freezer door took off compressor installed new compressor and charge nitrogen 250 psi to check for leaks. No leaks detected after installing new compressor hold vacuum for 20 minutes steady charge 56 g R 600 full frost pattern observed verified proper operation customer 24 hours for proper 48 hours.For ice
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Denver, NC 28037
Ryan S.
Job Details:
06/28/2024
Customer complained another repair company had came out and installed something. She said that after installing part unit was on quick wash and ran for four hours continuously spinning. Found no error codes present per service pointer check control board and control is one of three to be replaced. Informed customer office will call when job is authorized and parts come in. ; ordrng 1 W11419171 (Control)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Bessemer City, NC 28016
Ryan S.
Job Details:
06/28/2024
Return to install agitator and dispenser cap installed parts ran quick cycle unit working as designed. ; dspstn on spec-tagged invntry: 1 W11550891 AGITATOR
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDW04
Near Concord, NC 28025
Robert A.
Job Details:
06/28/2024
"Cx complaint that the unit is too cold in the RC. I inspected the unit to confirm the complaint. I found the compressor is very hot to the touch. The unit needs another compressor. The door has a hard time closing because the drawer, the unit a new drawer housing. Im ordering a new drawer housing, compressor and control.; ordrng 1 W11666427 (Control assembly) and 1 W11370574 (Compressor) and 1 W10861519 (Deli drawer hanger)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Concord, NC 28025
Robert A.
Job Details:
06/28/2024
Cx complaint that the unit is not dispensing ice. I inspected the unit to confirm the complaint. I found the auger motor is not moving. It is getting 118v when activated but theres no movement. The unit needs a new auger motor and motor housing. Im ordering the parts for the return visit.; ordrng 1 W11715972 (Bracket) and 1 W11671282 (Auger motor) and 1 WPW10169511 (Motoro coupler)
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model GFE26JYMNFFS
Near Salisbury, NC 28147
Robert A.
Job Details:
06/28/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Granite Quarry, NC 28146
Robert A.
Job Details:
06/28/2024
Cx complaint that the unit is making a loud noise while it runs. I inspected the unit to confirm the complaint. The receipt given by the tenant is not valid. The issue is from a cracked blower wheel. The unit needs a new blower wheel and motor just in case the wheel is seized to the motor. The service call or full repair payment is needed to move forward.; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near China Grove, NC 28023
Robert A.
Job Details:
06/28/2024
Cx complaint that the unit is leaking water. I inspected the unit to confirm the complaint. The unit is not hooked up to water or power. I visibly checked the unit and found no obvious leaks. I did notice the drain hose was loose. I secured the drain hose. Power and water needs to be hooked up to identify the complaint.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Ludlow, MA 01056
Chris B.
Job Details:
06/27/2024
Complaint that the unit has a bit of a foul smell lately and on the bottom notice some water on the floor. Found bello not secured in place at the back inside will order both parts for approval. Customer asked for Chris to return because of the dog. ; rqstng P&A on 1 W11314648 (Bellow) and 1 W11314649 (Clamp)
We serviced a
LG REFRIGERATOR
Model LFF25860ST
Near Holyoke, MA 01040
Mike K.
Job Details:
06/27/2024
"Clogged evap drain, cleared drain and ice build up. Verified draining fine. Had same job done a year ago according to cs.Collected for labor.. no parts"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Milford, MA 01757
Aimee Z.
Job Details:
06/27/2024
Found the ice maker drips and the valve is closing all the way.; rqstng P&A on 1 W11578780 (Ice maker freezer) and 1 W11482025 (Water)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ01
Near Franklin, MA 02038
Aimee Z.
Job Details:
06/27/2024
Found the freezer has mouse dropping in the freezer behind the defrost tower.Fridge isnt going through frost .Cust buying new American freight or ikea
We serviced a
GENERAL ELECTRIC DRYER
Model GFD85ESPN0RS
Near Norfolk, MA 02056
Aimee Z.
Job Details:
06/27/2024
"Cust complaint sensor dry doesnt work.Ran diagnostics and tested the sensor Found sensor open also needs tune up Bearings, pully and belt.Make thumping noiseAdvised Cust to move cabinet so have room to work; rqstng P&A on 1 WE08X29688 (Sensor) and 4 WE03X10016 (Bearings)s and 1 WE03X29704 (Belt) and 1 WE03X30657 (Idle arm)"
We serviced a
SAMSUNG RANGE
Model NX60T8111SS/AA
Near Grafton, MA 01560
Aimee Z.
Job Details:
06/27/2024
"Installed new burner heads and main gas valve same issueI tried to adjust burner lower would go lower needs 2 front Burners Not sure which valve are ordering all four will send back 2 didnt needLast valve is pink; rqstng P&A on 1 DG94-03449A (Gas valve green) and 1 DG94-03638A (Gas valve violet) and 1 DG94-103448A (Gas valve yellow), states that autho needed"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Sharon, SC 29742
Mitch H.
Job Details:
06/27/2024
"Disassembled dryer. Found that problem was caused by a rodent getting in dryer. Smell was coming from dog food and other items in vent and around heating element. Explained to customer that this problem is not covered by warranty. She approved repair. Cleaned out heater housing, chute and dryer cabinet. Tested element, high limit and inspected all wiring for damage. All look good. Reassembled dryer, tested, operating properly with no issues. Collected for repair on cc."
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW4
Near Monson, MA 01057
Chris B.
Job Details:
06/27/2024
Complaint that the dryer is not heating up. Found bad thermal cutoff. Replaced part and all working properly.; used 1 279769 (THERMAL CUTOFF) from stock
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Charlotte, NC 28269
Robert A.
Job Details:
06/27/2024
"Cx complaint that the unit is not drying the clothes. I inspected the unit to confirm the complaint. I found the unit heats, tumbles but has poor airflow. The units air duct line needs to be professionally cleaned. The unit itself is working as designed."
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Suffield, CT 06093
Mike K.
Job Details:
06/27/2024
"Unit is under 1yr wp warranty per receipt, took photo.Cs thinks door is not assembled correctly, new unit. Getting frost in upper left freezer. Found gasket not seal my upper mid/left. Found bracket bar to gears was off 90 degrees, corrected, gasket hard became me hard from leaking, replaced bed gasket until soft again and reformed, sealing properly. Advised to keep door closed remainder of night to reform correctly. Is a tear out designed gasket so left original in since sealing. If reoccurs then I replace gasket."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Granby, CT 06060
Mike K.
Job Details:
06/27/2024
"Unit fails intermittently. Will start to warm in fr, they cycle power and it will return to cooling for a couple weeks to over a month. Then just repeats.Thermistors, fans, damper all pass/working. Unit cooling on arrival measured at 1 degree. No manufacturing codesCalled techline. Likely failure is any of the low voltage components. If shorted they can interrupt communication and keep unit from functioning, this could be a thermistor, fan , harness, deli board, aurora board. With unit running, failure cannot be found. Suggest cs leaving in failed state next time and we can attempt to locate which is failing. Most Likely deli board or deli harness (deli board is functioning during visit) removed deli hard harness cover and do not see any damage, but lines have braided cover. Pulled out deli control and no signs of liquid damage. When in failed state advised to pull out each low voltage component from control in hopes of locating failing component. if returns to functioning when pulled that would be source of failureSr#7739392732"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Southwick, MA 01077
Mike K.
Job Details:
06/27/2024
"Replaced control and tested in quick wash. Filled properly, agitate, drain and spin all good."
We serviced a
WHIRLPOOL DRYER
Model WED6120HW1
Near Rock Hill, SC 29732
Mitch H.
Job Details:
06/27/2024
"Found door gasket had come completely off dryer door. Installed new door gasket, allowed adhesive to set. Checked door operation, all working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS970CIDM00
Near Charlotte, NC 28269
Robert A.
Job Details:
06/27/2024
Cx complaint that the units temp sensor housing in the FC is loose. I inspected the unit to confirm the complaint. I found the housing came out of place. I corrected the housing and put it in position. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Heath Springs, SC 29058
Jonathan J.
Job Details:
06/27/2024
Complaint customer has hardly any ice and its not making ice properly. Found that customers freezer door was not closing all the way causing the freezer to not be able to get down to temperature. Condensation is building up in freezer section due to door not being closed. Tested ice maker in freezer and it tested fine. Water was in the fresh food ice maker. Found e5 error code in test 56 upper ice maker tested fine in diagnostics. Evaporator has a full frost pattern developed all the way down and across. Set test 7 to 2. Food keeping door from closing properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Springfield, MA 01105
Mike K.
Job Details:
06/27/2024
"Spoke with Nichole in office, per receipt that we have photo of, unit is oow. Office called RAC, would not cover.Issue as same as previous, needs fr door, rails, evap fan motor and blade, and bar holder on icemaker is also broken. Fr door mounts to the rails have also broken off, cs had fixed themselves.Quoted for just rails, fan motor/blade and labor. Denied. Collected for service call only."
We serviced a
MAYTAG REFRIGERATOR
Model ABB222ZDEB
Near West Springfield, MA 01089
Mike K.
Job Details:
06/27/2024
"Compressor/fans running, not cooling. Compressor quiet enough didnt think it was running and tried with second starter, it is running, but almost silent. Sealed system issue.Quoted for compressor/evap/labor. Denied. Collected for service call."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near West Springfield, MA 01089
Mike K.
Job Details:
06/27/2024
"Covered by wp authorization.Displaying F6e1, interface error and interface is coming apart along top. Second time, closes fine.Ordering console to include both u/i and membrane.; ordrng 1 W11660284 (Console) and 1 W11627526 (Harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Southington, CT 06489
Jimmy R.
Job Details:
06/27/2024
"Ran washer due to unit would run and trip the breaker every other cycle and found no errors in unit checked for 120v at control and outlet and 120v present. Ran a self test and found actuator buzzing and not pushing cam causing unit to over load and shut off tripping breaker. Replaced actuator and capacitor due to capacitor leaking ran a calibration and normal wash, unit is now operating to specs ; used 1 W11395618 (CAPACITOR/INTER COIL), and 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL DRYER
Model CET9000GQ2
Near Meriden, CT 06451
Jimmy R.
Job Details:
06/27/2024
"Checked over unit and found dryer displaying out of service found incoming voltage not there and no power to unit on dryer side, turned breaker on and dryer is now operating normally, advised customer on setting money cycle they can call service and they can walk them threw it units are working to specs"
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW1
Near Springfield, MA 01108
Mike K.
Job Details:
06/27/2024
"Unit is under 1yr wp warranty per service bench.Unit drains, spins, fills and agitates in quick wash, unit went through fill and into wash ash fine. Cancelled and drained fine. Ran diagnostic cycle fine. F0e7 only error in history, load detected during clean wash cycle. Cleared history.Ran drain and spin cycle and operated properly. Ran normal cycle for 25 + minutes with no issue. Went through wash, drained and went into rinse/spin fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Meriden, CT 06450
Jimmy R.
Job Details:
06/27/2024
"Installed all new doors and found right door has a dent on the side of door will order new right door, badge and come back to replace ; ordrng 1 LW10858417 (Door right) and 1 W11178521 (Badge)"
We serviced a
KITCHENAID RANGE
Model KOSE500EBS02
Near Meriden, CT 06450
Jimmy R.
Job Details:
06/27/2024
"Tested unit and found oven erroring out F1e0 oven interface failure,F2e1 key board stuck, F3e0 main oven sensor tried to run a bake and found unit would just error out and would not start. Removed control and reset connections tried to heat up again and unit is now staying on and heating, customer will try unit and see how it is if it starts erroring out again she will call to order control"
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Rock Hill, SC 29732
Mitch H.
Job Details:
06/27/2024
"Tested and confirmed issue. Dryer needs rollers and idler. Quoted customer to install repair kit. Customer approved. Disassembled dryer, installed kit. Reassembled, tested. Dryer operating properly and quietly.; used 1 4392067 (Dryer repair kit) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Rock Hill, SC 29730
Mitch H.
Job Details:
06/27/2024
"Tested and confirmed issue. Entered diagnostics and found F1E1 control and F9E1 long drain errors. Attempted to run calibration and diagnostics cycle. Control went blank on a both attempts, had to unplug and restart. Ordering control and harness. Checked part availability and scheduled return for 7/2 AM.; ordrng 1 W11624938 (Control) and 1 W11590868 (Harness)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Fort Mill, SC 29708
Mitch H.
Job Details:
06/27/2024
Tested and found timer very hard to turn and knob cracked. Per service pointer W11693378 ordering timer and knob. Checked part availability and scheduled return for 7/2 AM.; ordrng 1 W11685947 (Timer) and 1 W11708423 (Knob)
We serviced a
IKEA RANGE
Model IGS790GS0
Near Meriden, CT 06450
Jimmy R.
Job Details:
06/27/2024
"F6e1 F3e0 F6e4 Tested oven and found right burner staying on and gas escaping from burner found knob cracked and valve not turning to allow gas to stop coming out, checked oven and found unit would get to temp but keep lighting over and over found control sending 120v to ignitor all the time causing it to keep lighting and sometimes it would catch and heat up other times it would not then shut off oven. Checked errors and found F6e1 oven over temp,F3e0 oven sensor opened or shorted, Ohmed out oven sensor and found reading 660 ohms should be arond 1100 ohms, Unit is going to need new control,knobs,manifold,sensor and ignitor advised customer some parts are out of stock and once in we would call for return visit ; ordrng 4 W10844793 (Knobs)s and 1 W10902172 (Manifold) and 1 WP9758079 (Ignitor) and 1 W11308259 (Control)"