"Complaint not making ice. I found. Stuck on Bay alarm causing icemaker to think that the ice bin was full removed ice ball ice cube from bale arm area, icemaker, cycled and filled with water. Perfectly fine no further issues found today."

Replaced all parts needed for repairs. Unit tests fine.

"Pulled range out, turned off gas. Removed and replaced regulator and harness. Reassembled, tested, all cooktop burners and both bake and broil now igniting and operating properly."

"Confirmed issue, oven door glass broken. Customer had removed door and stored in garage. Took pictures of oven and door. Called safety dept, spoke to Lisa SR# 7742012365. Advised her of findings. She said they would not authorize any repairs. Customer will be responsible for repair. Quoted customer for repair. Customer declined. No repairs done."

"Checked and tested. Found 1F or IF error code, checked and found this is fan assembly error. Requesting P&A for fan grille assembly. Advised customer that office will call to schedule when part arrives.; rqstng P&A on 1 AEB76044912 (Fan grille assembly)"

"Checked and found evaporator fan not running. Tested, has correct voltage. Disassembled, removed and replaced fan motor. Reassembled, fan now operating and unit cooling properly.; used 1 WP2315539 (Evaporator fan) from stock"

"Customer states two issues, gasket folded over and drawer wont align rightFound drawer slides do not fit into groove on liner, contacted techline because it seems to be a non repairable issue but techline would like to try new slides first. Per techline, try slides, if do not fit contact them back .; ordrng 1 W11685636 (Track) and 1 W11678574 (Track)"

"Customer states unit continues to drainConfirmed issue found error message for pressure sensor, unit is apart of service pointer, replaced control, calibrated, tested okay."

"Customer states noise occasionally Confirmed issue, damper making noise, replaced, tested okay"

"Installed all parts, tested okay; dspstn on spec-tagged invntry: 1 W10754448 CLUTCH"

Installed control board tested all ok at this time

Installed parts calibrated washer tested in automatic tested cycle all tested ok

Replaced damper control tested all ok at

Found full Frost pattern again tested thermistors they are OK found compressor is overheating causing cooling issues thawing and freezing. Need to order part allow two times slots. ; rqstng P&A on 1 WPW10507886 (Compressor)

Ring bell back door and nocked front.Called went to voice mail.Called office left magnet and took photo

Found hoses fine drain pump running needs new control Wasnt in for call.; O-emld tckt

Found drain running Continuously. Checked preasure hose.S Code: S153EBEective Dates: 2/12/2025 - 12/31/2025 ; ordrng 1 W11608056 (Control)

"Cust had other company out working on washer prior to us . Said ordering parts and never came back Left grease marks on front of washer .Found error code F7e4 basket re engagement failure, no obstruction in tub.Ran dianostics didnt agitate or spin at all no movement installed new control Re ran dianostics Its not shifting from agitation to spin ,in spin tub doesnt lock up. Also making clicking noise.Went to test the clutch and the bolt to the rotor Stripped took photo. I sprayed with wd40 and let sit tried to remove the Bolt stripped cant get out .Used a Allen with breaker bar rusted and stripped Will need to be lifted in one piece 2 men.The washer is in the basement need 2 men to lift out old tub and carry out up out of basement Few people are blind in the house wont be able to get parts out of basement We will need to bring up for them.; ordrng 1 W10902814 (Washplate) and 1 W11178227 (Spin basket) and 1 W11219115 (Outer tub) and 1 W11551646 (Spanner nut) and 1 W11449841 (Gearcase) and 1 W10915700 (Stator) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W10915701 (Rotor) and 1 W10752189 (Screw rotor) and 4 WPW10249633 (Screw to Gearcase)s and 8 W11027980 (Stator/cutch bolts)s, dspstn on spec-tagged invntry: 1 W11165546 VALVE"

Fridge was unpluggedInstalled new evap fan and waited to see frost pattern.Advised 24 to 48 hours before load

"Found was shifting and had Worn out belt Replaced cam , belt and cap.Ran dianostics and calibration ; used 1 W11395618 (Cap), 1 W10721967 (Cam), and 1 WPW10006384 (Belt) from stock"

Used foam gasket to attempt to correct moisture buildup on freezer door gasket. Also entered diagnostics and forced horizontal heater to 100%. If call back order 1 freezer door W11436967. Stainless ; used 1 W11159728 (Gasket) from stock

"Customer had taken microwave down and on counter. Disassembled, tested, found 20 amp fuse blown. Customer said unit worked for a few days and then when door was opened display went out. Removed and replaced interlock assembly and fuse. Reassembled, tested, microwave heating and operating properly.; used 1 WPM0805101 (Fuse) from stock"

"Installed new door seal and cycled, tested fine."

Over load f0E3F2e1 stuck keyRan load towel on spin and drain.Found needs suspension rods and ui; ordrng 1 W11130359 (Suspension rods) and 1 W11135393 (User interface)

"Installed new valve and cycled, found actuator making vibration noise, replaced actuator and ran diagnostics test and tested fine.; used 1 W10913953 (Actuator) from stock"

"Inspected and found drain tube clogged, removed drain tube and flushed out, and reinstalled, cycled and tested fine."

"Different problem from last visit, inspected and found broken diode in harness going to valve, causing water to be dispensed while ice maker is filling, and pantry door board wet and shorted and harness thru pantry door broken. Will order parts and customer will call when doors arrives.; ordrng 1 W11190822 (Lower wire harness) and 1 W10815669 (Pantry door) and 1 WPW10769076 (Pantry door board) and 4 WP67006380 (Hinge screw)s and 1 W10815695 (Left side ff door stainless)"

"Installed pump, control and sensor, cycled diagnostics test and tested fine."

Complaint that the washer is leaking water from the bottom side of the door. Found Model and Serial number not the correct one to the unit. Customer will call RAC for the updated information.

"Replaced control, set time and ran bake set for 350. Heating properly. Verified broil working, convection working."

Complaint that the washer is not starting any cycle. Found bad actuator. Replaced with TS# W10913953 and washer running normal.; used 1 W10913953 (ACTUATOR) from stock

Complaint that the dryer is not heating. Found bad element. Replaced part with TS# 279838. Dryer heating normal. ; used 1 279838 (ELEMENT) from stock

"Replaced parts ordered. Confirmed operation, unit checks fine"

"Installed new inlet valve and cycled, please allow 24 hours for ice production."

"Concern dead, no operation. Inspected and found power cord plugged into outlet behind dishwasher was loose, reinserted plug into outlet, and cycled unit, tested fine now."

"Ck unit upon arrival and remove and install GearCase, clutch and rotor. Calibrate and ran wash cycle unit is now agitating with no noise unit is now operating to manufacturers specs"

Complaint that the dispenser on the dishwasher is filled up with water. Found bad dispenser not sealing properly. Replaced part and ran diagnostic and no water leaked in to the rinse aid section. No error codes present.; used 1 W11412300 (DISPENSER) from stock

"Tested unit and found fridge lights not operating ice bin front had come off and bin stuck in place. Checked module and found faulty causing dim lighting, module needs to be replaced. Pulled ice bin out due to frozen in place reattached front of ice bin and found clips broken and not holding unit will need ice bin ordered. Checked gaskets and found both sides ripped causing warm air to get in, Replaced filter for customer and cycled water and ice maker. Parts tentative p/a ; ordrng 1 W11527432 (Module) and 1 W11185686 (Ice container) and 2 W10830274 (Gasket)s"

Left message to call office payment for labor needs to be received

Replaced part and unit running normal. Tested all settings with no issues.

Replaced all parts and washer showings no signs of leaks. Mentioned to the customer to always keep an eye on the Load And Go feature that it will be set to off.

Ck unit upon arrival per customer unit was recent install and never work check and found diode and with capacitor burnt order parts for replace and inform customer office will call when parts arrive ; ordrng 1 Wpw10574736 (Capacitor) and 1 W11256462 (Diode) and 1 W11737891 (Magnetron)

Ck unit upon arrival and found unit with no power customer stated unit had shut off upon arrival check outlet and found no power at outlet and found no power at a few outlet in garage use extension to another working outlet and unit power on check and found no breaker trip customer will need a electrician

"Rf burner stay at n at any setting, not cycling, could be switch or burner, 2 left side switches caused same thing about a year ago. Quoting for switch/labor. Accepted. Explained there is a chance that there is an issue with the burner, but usually the switch is only issue. Collected in full via check; ordrng 1 WB24T10134 (Rf infinite switch)"

Cust stated fridge warm freezer was okFound freezer fine tingsmfrozen and fan running damper control sticking . Parts wasnt in for callAlso going to order a ; O-emld tckt

"Concern was no cooling and ice melted. Inspected and found freezer at 0 degrees and everything frozen, ff at 40 degrees and everything working and cooling properly. No problems found at this time. Customer said he cleaned out freezer compartment and there may have been something binding freezer door open causing loss of cooling. 30 days on trip fee, and trip fee collected by office."

Replaced all parts

Complaint that the washer is not draining. Found bad drain pump. Will order part for a return visit. Collected in full.; ordrng 1 WH11X29539 (Drain Pump)

"Inspected and found partial clog in drain hose, cleared out and unit now working properly. All other functions test normal."

"Inspected and found actuator no longer shifting and open capacitor, replaced both parts and ran diagnostics and tested fine.; used 1 W11395618 (CAPACITOR/INTER COIL), and 1 W10913953 (ACTUATOR) from stock"

"Installed gasket, heated to fit, tested okay"

"Installed new wash arms, dispenser, filter, cycled thru diagnostics and tested fine."

Replaced all parts and unit draining properly. No leaks detected. All sump and hose fitted correctly with no issues. 1yr warranty on parts and labor.

"Replaced control. Blew out with nitrogen. Replaced valve assy and drier, put under pressure with nitrogen, no leaks found. Pulled into vacuum and held pressure. Filled with 66.5g (65 on label) r600a. Let unit run return line hot, getting frost on section line, let out some refrigerant and line clear. Cs to monitor."

Complaint that the washer is not locking when washer starts. Found unit is normal that would run the wash cycle without locking and would lock when unit switches to Rinse and Spin. Unit ran every cycle with no issues.

Installed parts tested okay

Ck unit upon arrival and have customer sign waiver to pull unit out using slider. Replace parts and advance unit into a bake cycle and use multimeter temperature leads and monitor temperature and unit is now staying on and reaching temperature unit is now operating to manufacturers specs

"Ran washer and found unit would not start found console lighting up all keys but the start key. Tested control and found start key faulty, replaced Main cntrl and key is now operating unit is running and working to specs"

"Tested dryer and found unit running and operating normally noticed unit set to a static reducer setting and found no water hooked up to water valve, cycled unit and the noise was coming from water valve due to they never hooked up the water for customer so when she runs the static settings the valve hums and no water. Customer will call installation place and get it hooked up. Let unit run thew and it is heating and working to specs"

Found unit heating. Found proper airflow. After running for awhile noticed unit stopped heating. Found timer not sending signal to heat. Ordering new timer. Keeoing igniter for return call also to test further. Scheduled with customer. ; ordrng 1 WP8299766 (Timer)

"Complaint water leaking onto the floor of the freezer section. Water dispenser button came apart in refrigeration section not making ice since it was installed. I found icemaker fill tube was wedged and pinched back behind. Evaporator cover tube was not sticking out. Tube was completely frozen over as well. Defrosted ice tube pulled tube out of the wallcycled icemaker no leakage, occurring as of right this minute. Fixed button assembly in refrigeration section clips had come undone. Unit has great water pressure dispensing from inside fresh food section upon departure replaced icemaker no further parts needed at this time"

"Upon arrival had f9e0 . Checked incoming power and fiubd proper voltage 240v, 120 on each leg and 0 neutral. Checked power to control board and control had proper voltage. Cycled units power and error did not return. Informed customer lightning or power outage was possible cause. Unit is working as designed."

Customer compl unit wont heat. Found igniter not igniting . Found control board not sending signal to igniter. Control is no longer available on this model. Collected trip fee.

Found pump error. Ordering new drain pump. Filter not clogged. Informed customer office will call when parts come in.; ordrng 1 DC97-20621A (Drain pump)

Installed parts tested okay

Replaced evap fan motor. If call back order control and ui..

Why. Am I here call customer when part comes in.; O-emld tckt

Replaced gasket. Unit checks fine. ; used 1 W11177741 (GASKET) from stock

"F0E3 overload present and F7E5 shifter failure. Control not sending voltage to shifter, oil leaking from Gearcase on all lower components. Unit will need stator and cam. Requesting for 2x frame due to location of unit being in tight closet and nature of repair needed. Left parts with customer.; ordrng 1 W10909670 (Spanner) and 1 W10734521 (Cam) and 1 W10915700 (Stator) and 1 W10754448 (Clutch) and 1 W11400681 (Control)"

Replaced icemaker. Advised customer to wait 24-48 hrs for ice.

Replaced parts needed. Unit checks fine.

"Found ice shoot door, not closing, causing condensation and dripping also lower drawer track is broken in 1/2 manufacturers defect order parts ; ordrng 1 W11688708 (Right hand drawer track) and 1 W11678832 (Ice chute)"

Used clear door to observe inner wash operations all spray arms are working and turning water is leaking passed the door seal within 30 seconds of water circulating on the left side the door seal is deformed at the top left corner causing the leak. Replaced door seal tested all ok. Even took video. ; used 1 W11177741 (Door seal) from stock

Found motor pump failure error F4E3 replaced motor pump tested all ok ; used 1 W11613479 (MOTOR/SUMP) from stock

"Disassembled dryer. Removed and replaced housing, blower wheel and chute. Reassembled, tested. Dryer now operating properly and quietly."

"F7e8 motorF7e5 motorF9e2 balance ring F7e9 mFound wont calibrate or I cant run test 53 grinding Needs shifter, stator and the motor is covered .Cust buying new no estimate"

Customer instruction on vent CFMs then hood is working as designed theres no way to increase CFMs. The only solution would be to get another vent hood with more suction or CFMs.

Found F8E6 error water hazard. Checked pressure switch hose no damage found and its clear. Unable to reproduce the water hazard. Order parts control board and fill valve. ( I did turn the water supply off for safety ) ; ordrng 1 W11614514 (Control) and 1 W11614515 (Valve)

Cust stated wouldnt start Ran diagnostics to calibrate Found the Cust has problem with starting doesnt hold button long enough Running all laundry on normal cycle .Running to small of a load Start load of wash runs fine nowCust 87 and forgetting things

"Found the right front gasket on the fridge torn and Also found needed the freezer gasket left doesnt sit flat , I installed Ones in freezer . Needs fridge gaskets; ordrng 2 W11456682 (Fridge gasket)s"

Found Squeaking from the shocks Called office spoke to Debra said run callthe rect said 2022Entitlement says 2024.Think theres extended warranty Whirlpool sent a email to extend took photo; ordrng 4 W11316766 (Shock)s

Installed new control and calibrate and ran diagnostics

"Found the cam not shifting ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT , used 1 W10721967 (CAM KIT) from stock"

I replaced our previously ordered parts unit through a diagnostic cycle is opening properly in diagnostics unit draining out water perfectly fine no leak at occurring unit performed a rinse cycle all the way through with no further issues found in a rinse cycle either

"Complete washing machine making loud noise in final spin cycle. I found error codes F1 e2 motor drive module over temp f6e3 communications error, ACU cannot hear MCU cleared error codes. I found rotor bolt had come off of rotor stater completely was cause of error codes and noise. No further issues found at this time with washing machine after tightening bolt back up and running DLMS calibration."

"Checked and tested. Found when filling water is coming out front of dispenser drawer. Checked drawer, no visible cracks or breaks. Complete dispenser assembly NLA. Ordering drawer, valve and actuator. Checked part availability and advised customer that office will call when parts arrive.; ordrng 1 WP8540751 (Valve) and 1 WPW10352973 (Actuator) and 1 WPW10015190 (Drawer) and 1 W10803052 (Hose)"

"Checked and tested. Found lid lock not working. Disassembled, removed and replaced latch. Reassembled, tested, lid now locking and washer operating properly.; used 1 W11700916 (Latch) from stock"

"Removed and replaced control. Reassembled, ran control calibration and tested washer. Completed calibration and operating properly. Repair covered under S-code S153EB; dspstn on spec-tagged invntry: 2 W11608056 CONTROL"

I replaced all previously ordered parts. Cooktop is now working properly and is no longer shooting flames underneath the cooktop. No further issues found at this time.

Complaint not making ice and upper fresh food section icemaker. I found waterline was frozen. I defrosted waterline going to icemaker. I applied sealer gum insulation around waterline tubing to stop airflow from going into ice spin from fresh food section. Heater is working properly and diagnostics cycle icemaker has E0. Error code water now filling properly into icemaker. Temperature of freezer is 0? temperature in fresh food zone is 36?. Unit is a dual EV refrigerator. No further issues found no defrosting issues found with evaporator cores at this time either customer should allow 48 hours for edible ice.

"Inspected and found clump of lint lodged in blower wheel and cleared out, tested fine."

Installed part and seal freezer and fridge mullion seam tested all ok at this time

Installed faulty heating element tested all ok ; used 1 279838 (ELEMENT) from stock

Replaced faulty door seals which were causing condensation tested all ok

"Installed gear case agitator and hub ran automatic cycle test, tested all ok ; dspstn on spec-tagged invntry: 1 W10324651 HUB"

Replaced parts needed for repairs. Unit checks fine.

"Tested unit and Found customer having issues with fabric softener entering tub, ran unit thew a test cycle and water is entering fabric dispenser and coming out. Advised customer on making sure the settings are set correctly also making sure the water is on all rinses are cold water. Also unit would not restart when pausing a cycle it would start over again, Recalibrated machine and unit is now starting where it was left off, all functions are now working to specs"

Tested dryer and found unit would not power up ran a diagnostics and unit came on but would not run the test cycle. Checked main control for power and unit is sending voltage to console power button is not operating. Console was white it needs Crome shadow installed white console so customer had a dryer will order correct color console and return. Parts tentative p/a ; ordrng 1 W11351728 (Consol) and 1 W11388022 (Cntrl)

"Disassembled, removed and replaced main control board. Reassembled, tested on quick cycle, normal and drain and spin. All cycles operating properly."

"Customer states unit heats up but doesnt dry clothesConfirmed issue, found lint chute clogged with lint, see quickpics, removed, tested okay"