Service History 161

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706EBS04

Near Naugatuck, Connecticut 06770

Jimmy R.

Job Details: 06/17/2025

"Tested unit and found no ice being made ran diagnostics on ice maker and found error e5 Faulty heater, removed ice maker and found heater melted causing error and no ice. Replaced ice maker and unit is now cycling cleared codes and reset unit filled ice maker and all operations are now working too specs ; used 1 W11658802 (ICE MAKER) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF535SWHZ12

Near Longmeadow, Massachusetts 01106

Chris B.

Job Details: 06/17/2025

Complaint that the refrigerator is making a loud noise. Found bad damper motor. Will order part for a return visit. Unit still under warranty. Customer showed proof of purchase 09/04/24.; ordrng 1 WPW10594329 (Damper)

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF757SDHZ02

Near Windsor, Connecticut 06095

Mike K.

Job Details: 06/17/2025

"Top lights and freezer light are out, ordering led kit; ordrng 1 W11683243 (Led kit)"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF767SDHZ04

Near Auburn, Massachusetts 01501

Glenn

Job Details: 06/17/2025

Found damper making loud noise when opening and closing. Also found half the LEDs in the fridge do not operate only to order parts ; rqstng P&A on 1 WPW10479155 (Damper) and 1 W11683243 (LED kit)

We serviced a

AMANA WASHER TL

Model NTW4519JW2

Near Grafton, Massachusetts 01519

Glenn

Job Details: 06/17/2025

Install control board calibrated washer all tested OK washer is no longer stuck in drain

We serviced a

FRGIDARE REFRIGERATOR SXS

Model FRSS2323ASA

Near Holyoke, Massachusetts 01040

Gary V.

Job Details: 06/17/2025

Inspected and found water leaking from icemaker and injector tube and down back wall. Will order new ice maker and tube and call for return date.; ordrng 1 5304535023 (Ice maker) and 1 241850624 (Fill tube)

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRB322DMBW05

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 06/17/2025

"Tested unit and found freezer not holding temp until customer raised temps up 2 degrees, checked frost pattern and found unit had a full frost but frost building on upper cabinet, found frost building from door not sealing on left side. Removed door and lubed rails heated gasket to seal against cabinet and set unit back to recommended settings, advised customer unit is now operating normally and should take 24 hrs to reset temps"

We serviced a

KITCHENAID COOKTOP

Model KCIG556JBL02

Near Iron Station, North Carolina 28080

Caleb

Job Details: 06/17/2025

Tech was assigned as a helper;

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS3

Near Denver, North Carolina 28037

Caleb

Job Details: 06/17/2025

"Ticket I had yesterday was the wrong model and serial. I took pic and added to ticket, I explained that it was the wrong model and serial in my ticket. This Ticket was sent to me asking for pic of model and serial. Going back to my work phone to look at my pic no the model and serial number match Regardless unit was functioning as designed and advised customer of proper use and care."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Warren, Massachusetts 01092

Chris B.

Job Details: 06/16/2025

Complaint that the dishwasher is not washing properly. Found error code F4E3 bad wash pump. Replaced part with TS# W11613479 and unit washing normal. ; used 1 W11613479 (MOTOR/SUMP) from stock

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Avon, Connecticut 06001

Mike K.

Job Details: 06/16/2025

"Trip charge is covered by authorization. Complaint of mold in boot. Cs cleaned boot thoroughly and ran multiple clean cycles with affresh. Drain holes in boot were partially clogged with hair, cs did not know about leaving door open in between uses or to clean boot regularly and is hypersensitive to mold. After cleaning thoroughly still has reactions to wager whenever door is opened.Called safety and documented findings and concerns. They will contact cs to resolve."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF560SEHZ06

Near Hartford, Connecticut 06106

Mike K.

Job Details: 06/16/2025

"Unit is under 1yr wp warranty per service bench. Not making ice, ran harvest cycle and did not fill, no sound of valve running. Dispensing water at dispenser fine with good flow. Replaced icemaker and verified water to icemaker in harvest. Cs to monitor"

We serviced a

MAYTAG WASHER FL

Model MHW5630HW1

Near Auburn, Massachusetts 01501

Glenn

Job Details: 06/16/2025

Found shorted heating element F4E1 order part ; ordrng 1 W11314664 (Heater)

We serviced a

WHIRLPOOL WASHER TL

Model WTW4816FW3

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 06/16/2025

"Tested washer and found unit would come on and drain even when cycle is complete, ran diagnostics and found errors F3e1 pressure sensor fault, f2e1 stuck key, f8e1 long fill, ran a self test and unit would just run drain pump control faulty will order and return when in stock ; ordrng 1 W11603810 (Cntrl)"

We serviced a

SAMSUNG RANGE

Model NX60A6511SS/AA

Near Waterbury, Connecticut 06704

Jimmy R.

Job Details: 06/16/2025

installed new gas valve and regulator bubble tested all connections and unit is now heating and working to specs

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF555SDFZ11

Near Prospect, Connecticut 06712

Jimmy R.

Job Details: 06/16/2025

"Checked over unit due to when customer would plug machine in it would trip the gfi on other side of counter, plugged unit into an extension cord and it would run fine on other outlets. Tested volts at compressor and 120v went thew wiring and main cntrl finding all power reading normal ohmed compressor and 1.2 amps on start up, ran unit from gfi that was tripping and unit ran fine advised customer fridge is ok nothing wrong most likely the outlet is bad. Tested ice maker due to customer saying it made noise and found motor binding and grinding, replaced ice maker and unit cycled and is now working to specs ; used 1 W10882923 (ICE MAKER) from stock"

We serviced a

SAMSUNG WASHER FL

Model WF42H5200AP-A2. 11

Near Mansfield, Massachusetts 02048

Aimee

Job Details: 06/16/2025

Cust stated moving a lot. Cust buil Cust platform.Ran with towel tub bouncing ran with out tub bouncing.Found the spin basket rubber torn the spin basket is rubbing against needs tub job compete.Parts out way cost of appliance Cust buying new

We serviced a

MAYTAG WASHER TL

Model MVWX655DW1

Near Newington, Connecticut 06111

Mike K.

Job Details: 06/16/2025

Replaced control and ran diagnostic cycle fine. Ran normal cycle through sensing and into wash fine.

We serviced a

MAYTAG WASHER TL

Model MVW4505MW2

Near Gastonia, North Carolina 28056

Caleb

Job Details: 06/16/2025

Found cold water was shut off from installation. Opened water valve and confirmed operation. Unit checks fine.

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS571CLHZ04

Near Indian Trail, North Carolina 28079

Jonathan J.

Job Details: 06/16/2025

"Complaint refrigerator leaking only when dispensing water from the front door fresh food section not properly cooling as of last week refrigerator was unplugged and moved to a new location and as of last night unit has been cooling fine in both zones. I suspect. Defrost harness is the cost or damper control as customer stated the freezer worked perfectly fine. Unit makes ice perfectly fine without leaking but the fresh food zone was not cooling at all. I am ordering or requesting to order damper control, harness, and water fill tube as waterline is cut inside of the door channel. ; rqstng P&A on 1 W11236851 (Damper assembly) and 1 W11567542 (Water tube)"

We serviced a

MAYTAG DRYER

Model MED6500MW0

Near Lincoln, Rhode Island 02865

Lee

Job Details: 06/16/2025

"Customer states two concerns, moisture develops under unit and door hard to open and shut Found vent not full attached causing moisture, also found catch too tight, need to replace.Thursday am; ordrng 1 W11429587 (Catch)"

We serviced a

WHIRLPOOL DRYER FL

Model WED6150PW0

Near Mount Holly, North Carolina 28120

Caleb

Job Details: 06/16/2025

"Confirmed customers complaint, door takes a good amount of force to close, replaced catch and made adjustments. Unit checks fine."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS3

Near Mount Holly, North Carolina 28120

Caleb

Job Details: 06/16/2025

"Replaced control and dispenser ordered by previous tech, entered diagnostics and confirmed dispenser no opens. Unit checks fine."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Lincoln, Rhode Island 02865

Lee

Job Details: 06/16/2025

"Customer had flooring removed beneath dishwasher to allow for proper leveling, was still a very tight fit, had to remove back legs, countertop above is not level, was able to get unit working properly."

We serviced a

KITCHENAID COOKTOP

Model KCIG556JBL02

Near Iron Station, North Carolina 28080

Caleb

Job Details: 06/16/2025

After cycling the power and confirmed that the customer is using the proper cookware for induction I found that the left most hot plates would not operate at all indicating ui failure. Unit needs new ui. May need module and hot plates as well as communication harness between ui and module.; ordrng 1 W11560534 (Hot plate) and 1 W11586461 (Hotplate) and 1 W11727259 (Ui) and 1 W11742047 (Control.) and 1 8286642 (Tape)

We serviced a

WHIRLPOOL WASHER TL

Model WTW4816FW3

Near Lincolnton, North Carolina 28092

Caleb

Job Details: 06/16/2025

"Confirmed, unit was unplugged on arrival. Plugged in unit and when attempting to access diagnostics unit kicked me out and started draining. Confirmed no kinks or restrictions in pressure hose. Replaced control and confirmed operation. Calibrated control via diagnostics. Unit checks fine."

We serviced a

WHIRLPOOL REFRIGERATOR TM

Model WRT311FZDB01

Near Gastonia, North Carolina 28054

Caleb

Job Details: 06/16/2025

Found thermistor in Ff section loose. Corrected and advised customer to let the freezer section to thaw. If call back order 1 control assy W11357371. Harness W11594663. 1 WPW10384183 thermistor.; ordrng 1 W11357371 (Control assy)

We serviced a

KITCHENAID RANGE

Model KFGD500ESS06

Near Fort Mill, South Carolina 29707

Jonathan J.

Job Details: 06/16/2025

Complaint f2e0 upper bake and timer buttons not responsive. f2e0 f2e1 f1e1 codes in fault history cleared. ordering main control and user interface to repair. No additional issues found customer stated about 2 to 3 months ago. They had both of igniters replaced. ; rqstng P&A on 1 W11430948 (User interface) and 1 W10877013 (Control)

We serviced a

WHIRLPOOL DISHWASHER

Model DU850SWPB3

Near Fort Mill, South Carolina 29707

Jonathan J.

Job Details: 06/16/2025

Complaint dispenser will not latch. I found dispenser spring attaching to latch was broken. I fixed spring tested operations. No further issues found dispenser is now latching properly.

We serviced a

WHIRLPOOL WASHER TL

Model WTW4816FW3

Near Clover, South Carolina 29710

Mitch H.

Job Details: 06/16/2025

"Checked and tested. Found inlet valve bad. No water coming in on cold side. Needs valve. Used t/s valve last week, not yet replaced. Ordering valve. Checked part availability and scheduled return for 6/23 AM.; ordrng 1 W11210463 (Valve)"

We serviced a

WHIRLPOOL WALL OVEN DBL

Model WOED5030LZ01

Near Clover, South Carolina 29710

Mitch H.

Job Details: 06/16/2025

"Pulled oven from wall. Disassembled, removed and replaced upper and lower oven control boards. Checked upper bake element, good and ohms out properly. Reassembled and reinstalled in wall. Tested, heating and operating properly."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model GZ25FSRXYY2

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 06/16/2025

Checked and tested. Found ice maker and valve operating properly. Leaking from ice maker fill tube. Ordering tube. Checked part availability and scheduled return for 6/23 AM.; ordrng 1 W11415785 (Tube)

We serviced a

WHIRLPOOL WASHER TL

Model WTW8127LW0

Near Attleboro, Massachusetts 02703

Aimee

Job Details: 06/16/2025

"Found getting noisy spin replaced shifter still noisy. found needs stator clutch rotor tip worn and scrapping noisy from.Gearcase is good and nothing between tubsAlso needs new suspension rods ; rqstng P&A on 1 W11260238 (Rotor) and 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 1 W11400156 (Suspension rods), used 1 W10734521 (Shifter) from stock"

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRFF577KPS03

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 06/16/2025

Complaint refrigerator leaking water on top of door gasket freezer door gasket. Doors not level. I leveled door found moisture is caused by condensation from Yoder loop area forming. Installed gasket raised door up per service pointer. No further issues found everything working fine no cooling issues at this time. Customer did state that she had an intermittent icemaker issue that corrected itself Found vent in fresh food zone was completely blocked. Could have been the cause of icemaker issue. I am uncertain. No further issues reported at this time by customer. ; used 2 W11159728 (GASKET) from stock

We serviced a

WHIRLPOOL WASHER TL

Model WTW4957PW0

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 06/16/2025

"Washer unplugged on arrival. Plugged back in. Drain pump immediately started. Unplugged, removed and replaced control. Ran control calibration and tested washer. All operating properly."

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS571CIHZ04

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 06/16/2025

Complaint will not dispense ice. I found ice bin is broken and coupler broken replaced previously ordered parts ordering ice bin. ; ordrng 1 W11347840 (Ice bin)

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS315SDHZ19

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 06/16/2025

Checked and found ice maker operating properly. Ice bin full. Complaint is ice clumping in bin. Checked and found ice door not closing completely. Used flashlight and found gap on left side. Ordering ice door assembly. Checked part availability and scheduled return for 6/23 PM ; ordrng 1 W11678839 (Ice door) and 1 W11397167 (Retainer)

We serviced a

MAYTAG REFRIGERATOR FDB

Model MFI2570FEZ16

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 06/16/2025

"Tested found ice maker would not cycle. Disassembled, removed and replaced ice maker. Reassembled, tested, ice maker cycled and filled properly."

We serviced a

WHIRLPOOL WASHER FL

Model WFW5605MW0

Near Leicester, Massachusetts 01542

Glenn

Job Details: 06/16/2025

Cleaned out filter which was clogged causing no drainage but found an issue with the control panel not powering on is getting 12.84 VDC will need to order part ; ordrng 1 W11591400 (Control panel)

We serviced a

AMANA WASHER TL

Model NTW4519JW2

Near Worcester, Massachusetts 01602

Glenn

Job Details: 06/16/2025

F3E1 Pressure Sensor Error or Drain Pump Running ContinuouslyS Code: S153EBEective Dates: 2/12/2025 - 12/31/2025Parts and LaborReplaced withdrawal calibrated and tested washer all OK no longer in a constant state of drainage

We serviced a

KITCHENAID WALL OVEN

Model KOSE500ESS20

Near Holden, Massachusetts 01520

Glenn

Job Details: 06/16/2025

Phone control panel malfunctioning turning the oven on randomly without touching it. We need to order part.; rqstng P&A on 1 W11600651 (Control panel)

We serviced a

MAYTAG WASHER TL

Model MVW7232HW1

Near Worcester, Massachusetts 01605

Glenn

Job Details: 06/16/2025

Drain pump is seized replaced drain pump tested all OK; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP

We serviced a

WHIRLPOOL WASHER FL

Model WFW5605MW0

Near Leicester, Massachusetts 01542

Chris B.

Job Details: 06/16/2025

Helper Ticket. Complaint that the washer is not draining found bad drain pump and touch panel. Will order UI Touch for approval.

We serviced a

MAYTAG WASHER TL

Model MVWP586GW0

Near Charlton, Massachusetts 01507

Chris B.

Job Details: 06/16/2025

"Complaint that the washer isnt cycling through correctly. Found error code F9E1 and F5E1. Found bad harness, agitator and hub. ; ordrng 1 W11376227 (Lower Harness Wire) and 1 W10528947 (Hub) and 1 W11418231 (Agitator) and 1 W10003790 (Screw) and 1 W10276397 (Drain Pump)"

We serviced a

KITCHENAID M/W OTR

Model KOCE500ESS22

Near Grafton, Massachusetts 01536

Glenn

Job Details: 06/16/2025

The wrong color control panel was ordered needs to be stainless steel not black stainless steel order additional part ; ordrng 1 W11600634 (Stainless Steel control panel)

We serviced a

SAMSUNG WASHER TL

Model WA55A7300AE/US

Near Attleboro, Massachusetts 02703

Aimee

Job Details: 06/16/2025

Found the top of drain was extended with rubber hose and no hose guide and is collapsing. Replaced the hose guide the Cust still had.Advised to get a longer hose if happens again.Ran on deep water and clean didnt over flow.Also needed new suspension rods ; rqstng P&A on 4 DC97-16350Q (Suspension rods)s

We serviced a

WHIRLPOOL DISHWASHER

Model KDFM404KPS0

Near Wrentham, Massachusetts 02093

Aimee

Job Details: 06/16/2025

Installed heater and owi Ran diagnostics and checked for leaks Theres orange mold growing inside dishwasher advised to run a clean cycle to clean out.Left hot wash with vinegar; dspstn on spec-tagged invntry: 1 W11537778 HEATER W/NUTS

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRFF5333PZ02

Near Grafton, Massachusetts 01536

Glenn

Job Details: 06/16/2025

Found broken door switch replaced door seal and door switch tested all OK; used 1 W11396033 (LIGHT SWITCH) from stock

We serviced a

WHIRLPOOL WASHER TL

Model WTW8127LC1

Near Auburn, Massachusetts 01501

Glenn

Job Details: 06/16/2025

Replaced slider ran diagnostic cycle tested all OK at this time; used 1 W10734521 (SLIDER) from stock

We serviced a

MAYTAG DRYER TL

Model MED4500MW0

Near Charlotte, North Carolina 28273

Mitch H.

Job Details: 06/16/2025

"Dryer was included with home when purchased but this is not new construction. Checked and confirmed timer and knob broken. Removed and replaced timer and knob. Knob was included in box with timer. Plugged dryer in, tested, operating properly."

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS325SDHZ

Near Sturbridge, Massachusetts 01518

Chris B.

Job Details: 06/16/2025

Complaint that the refrigerator left door is opening too fast. Found floor unleveled. Tried adjusting the height on the right side but floor too unleveled. Customer will look into using a shim. No issues found with the refrigerator.

We serviced a

MAYTAG WASHER TL

Model MVWB835DW3

Near Longmeadow, Massachusetts 01106

Gary V.

Job Details: 06/16/2025

"Inspected and found multiple problems, unit faulting on pressure system, checked air hose and dome and tested fine, also Gearcase main bearing worn out and loud, quoted for repairs and they will call if wants to proceed with repairing."

We serviced a

SAMSUNG REFRIGERATOR FDB

Model RF28R7351DT/AA. 07

Near Bellingham, Massachusetts 02019

Aimee

Job Details: 06/16/2025

Foun the ice maker doesnt advance Needs ice bucket icemaker torn seal and bucket air getting into filled with frostAlso needs Pcb board; rqstng P&A on 1 DA97-15217D (Icemaker) and 1 DA97-14474C (Ice bucket) and 1 DA94-04603A (Pcb)

We serviced a

MAYTAG DRYER

Model MGDB765FW0

Near Longmeadow, Massachusetts 01106

Gary V.

Job Details: 06/16/2025

"Inspected and found baffles and lens for light and screws for baffles missing and broken, quoted for repairs and customer will call if wants to proceed."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model KRMF706ESS01

Near Agawam, Massachusetts 01030

Gary V.

Job Details: 06/16/2025

"Inspected and ran thru diagnostics, found multiple problems, ice box fan not running, freezer temps running at 8-10 degrees,deli draw and harness broken and non operational due to broken harness, will submit and call.; ordrng 1 WPW10675033 (Main acu) and 1 W11170612 (Deli harness) and 1 WPW10769076 (Deli board) and 1 W10846539 (Ice box fan)"

We serviced a

SAMSUNG REFRIGERATOR BI

Model RF27T5201SR/AA

Near Springfield, Massachusetts 01104

Gary V.

Job Details: 06/16/2025

"Arrived and found this unit is a rent center fridge, but apparently under Samsung warranty. Advised customer to call rent center to get warranty company out. Customer wasnt going to pay for service."

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRFC704FPS05

Near Chicopee, Massachusetts 01020

Gary V.

Job Details: 06/16/2025

"Installed evap cover and valve, cycled, tested fine."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Springfield, Massachusetts 01119

Gary V.

Job Details: 06/16/2025

"Installed new timer/dial kit, cycled and tested fine."

We serviced a

MAYTAG DISHWASHER

Model MDB8959SFZ4

Near Smithfield, Rhode Island 02917

Lee

Job Details: 06/16/2025

"Customer states door pops open during cycle, intermittent Unable to duplicate issue, but did find door links were stretched about 1/4 inch compared to new ones, replaced, tested okay"

We serviced a

MAYTAG WASHER TL

Model MVW5430MW1

Near Lincoln, Rhode Island 02865

Lee

Job Details: 06/16/2025

"Customer states unit makes knocking sound,Checked unit found normal operation, ran with load of towels and found drain/water lines moving around during high speed spin, confirmed with customer this was the noise, explained my findings to customer."

We serviced a

WHIRLPOOL WASHER TL

Model CAE2745FQ1

Near East Providence, Rhode Island 02914

Lee

Job Details: 06/16/2025

"Installed parts, calibrated unit, tested okay"

We serviced a

MAYTAG WASHER FL

Model MHW5630HC0

Near Milford, Massachusetts 01757

Aimee

Job Details: 06/16/2025

Didnt find anything sharpe on inner tub and on bellows .Also no error codes advised to use more water on cycle choicesNothing sharp tub

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Springfield, Massachusetts 01108

Gary V.

Job Details: 06/16/2025

"Installed Ui panel harness touch panel and main control, cycled and unit now working again. No other problems detected."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 06/16/2025

"Tested unit and found washer would fill super slow on a cold setting this is causing the unit to not fill in a rinse and try to restart over and over then shut done never complete it the cycle. Checked inlet water and find screen plugged up cleared screen and recalibrated unit, wile running found belt squealing replaced belt and ran unit thew a wash and spin. All operations are now rocking to specs ; used 1 W11239857 (BELT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRB329DMBM05

Near Berlin, Connecticut 06037

Andre

Job Details: 06/16/2025

Ck unit upon arrival and per customer handle plug is broken when guys install unit. Inform customer to contact whirlpool and have whirlpool send handle plug to customer provide part # to customer for plug wp12246610

We serviced a

WHIRLPOOL WASHER TL

Model WTW6157PW0

Near Plainville, Connecticut 06062

Andre

Job Details: 06/16/2025

Ck unit upon arrival and found F0E9 off balance load found error 3Times in system. Customer stated she was washing a comforter. Inform customer unit would normally throw a error code for unbalance load when unable to go in a spin cycle due to too much weight on one side of the system. Put king comforter in system and evenly place blanket to the best of knowledge. ran deep fill to soak blanket and and ran drain and spin and unit spin and extract all water from blanket with no banging. Unit now operating to manufacturers specs

We serviced a

WHIRLPOOL WASHER TL

Model Wtw5000dw1

Near Burlington, Connecticut 06013

Andre

Job Details: 06/16/2025

Ck unit upon arrival and and found drain pump running consistently try and calibrate and same issue quote customer for control board replacement and customer declined estimates for repair collect service charge and inform customer of extra charge for using chard

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS321SDHZ08

Near North Smithfield, Rhode Island 02896

Lee

Job Details: 06/16/2025

"12-5 thursdayCustomer states icemaker does not make ice, confirmed issue, found icemaker does not respond, is getting voltage, need to replace.; dspstn on spec-tagged invntry: 1 W11700250 ICEMAKER"

We serviced a

SAMSUNG DISHWASHER

Model DW80R5060US/AA

Near Palmer, Massachusetts 01080

Chris B.

Job Details: 06/16/2025

Complaint that the dishwashers soap dispenser at times will not open. Ran diagnostic cycles and at one of the cycle heard the motor engage to open but locked in place and door didnt open. Will order soap dispenser for approval.; rqstng P&A on 1 DD59-01002A (Soap Dispenser)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Palmer, Massachusetts 01069

Chris B.

Job Details: 06/16/2025

Complaint that the washer would not cycle nor agitate. Found bad capacitor. Quoted for parts and labor. Replaced capacitor with TS# W11395618 and washer running normal. Collected in full.; used 1 W11395618 (CAPACITOR/INTER COIL) from stock

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Bristol, Connecticut 06010

Andre

Job Details: 06/16/2025

Ck unit upon arrival and install all parts and unit now operating to manufacturers specs

We serviced a

MAYTAG WASHER TL

Model MVWB835DW4

Near Wolcott, Connecticut 06716

Andre

Job Details: 06/16/2025

"Ck unit upon arrival and customer already had unit remove from drain pan. Remove all components and parts and hammer basket out of place and install stator,rotor,slider,spanner nut,basket and GearCase. Also inform customer that line need to be replace due rust and leaking customer will change hose"

We serviced a

MAYTAG WASHER TL

Model MVWC565FW3

Near Waterbury, Connecticut 06705

Andre

Job Details: 06/16/2025

"Ck unit upon arrival per customer unit not spinning run spin cycle and found drain and spin running with no issue. Ask customer what had happen per customer he wash 1 fitted sheet 1 flat sheet and 2 pillow cases and sheet was still soak. Check error code and found F0E5 off balance load, which can be the result of sheets folding into each and bold up causing unit to bang around when trying to spin also inform customer of drain set up"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1 ALL RIGHT

Near Wethersfield, Connecticut 06109

Mike K.

Job Details: 06/16/2025

"Unit was making noises when tumbling, the rear felt had been folded and damaged, belt and supports a bit worn as well. Replaced supports, idler and belt and unit is running smoother, but will order the felt.; ordrng 1 W10612022 (Drum rear seal), used 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

KENMORE REFRIGERATOR FDB

Model ="79565012401"

Near Enfield, Connecticut 06082

Mike K.

Job Details: 06/16/2025

"Unit not cooling, found open relay starter, tested with another and compressor wont turn over. Seized compressor. Collected for service call only"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ1

Near Milford, Massachusetts 01757

Aimee

Job Details: 06/16/2025

"F8e4 leak in pan under by float, dried out and ran .Notice some moisture by the ven; rqstng P&A on 1 W11414073 (Vent) and 1 W11545290 (Vent cover) and 1 W11545539 (Vent gasket), states that autho needed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHB1

Near Wallingford, Connecticut 06492

Jimmy R.

Job Details: 06/16/2025

"Checked over unit and found front panel rusting very bad around venting, unit will need new panel to fix issue with rust. Parts tentative p/a ; ordrng 1 W11116418 (Panel black)"

We serviced a

WHIRLPOOL WASHER TL

Model CAE2745FQ1

Near Woonsocket, Rhode Island 02895

Lee

Job Details: 06/16/2025

"Customer states unit keeps draining does not advance to spinConfirmed issue, found pressure system fault, pressure hose is clear of debris, need to replace controlW117774133-1 pressure system fault"

We serviced a

WHIRLPOOL DRYER

Model WED8000BW0

Near Brockton, Massachusetts 02301

Aimee

Job Details: 06/16/2025

"Cust complaint noisy and build up of lintFound needs tune up and new felt on back and blower belt is broken.; rqstng P&A on 1 4392067 (Tune up kit) and 1 280140 (Felt) and 1 WP8544742 (Belt), states that autho needed"

We serviced a

KITCHENAID RANGE

Model KFEG504KPS3

Near Naugatuck, Connecticut 06770

Jimmy R.

Job Details: 06/16/2025

Tested unit and found hot surface light staying on and not going off found right burner over heating and staying on after using for over an hr. Checked infinite switch and found scored and burned on inside causing issue with burner found front right and left burners faulty and indicator light dim. Will order parts and return. Parts tentative p/a ; ordrng 1 W10857622 (Infinite front right) and 1 W10917724 (Infinite switch) and 1 W11517959 (Element) and 1 WP8523265 (Indicator light) and 1 W10823727 (Left front)

We serviced a

AMANA REFRIGERATOR SXS

Model ASI2575GRS08

Near Wilbraham, Massachusetts 01095

Chris B.

Job Details: 06/16/2025

Complaint that the refrigerator is making loud noises. Found ice buildup in the evaporator fan. Removed all ice and unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ19

Near Woonsocket, Rhode Island 02895

Lee

Job Details: 06/16/2025

"Customer states unit has stopped coolingConfirmed issue, found little to no frost, compressor noisy, need to order compressor and Evap. 12-5 Friday ; ordrng 1 W11580057 (Compressor) and 1 W11546692 (Evaporator) and 1 W11506635 (Process valve)"

We serviced a

MAYTAG WASHER TL

Model MVW6230HW2

Near Waterbury, Connecticut 06706

Andre

Job Details: 06/16/2025

Ck unit upon arrival and found F7E1 error code replace actuator from truck stock and calibrate ran quick wash cycle and unit now operating to manufacturers specs ; used 1 W10913953 (Actuator) from stock

We serviced a

KITCHENAID REFRIGERATOR SXS

Model KRSF705HPS05

Near Waterbury, Connecticut 06705

Jimmy R.

Job Details: 06/16/2025

Checked over unit and found freezer door gasket not sealing on upper half of door causing frost to build up.

We serviced a

MAYTAG WASHER TL

Model MVW6200KW2

Near Suffield, Connecticut 06093

Mike K.

Job Details: 06/16/2025

"Unit stopped with water in unit, break in wire harness to draining pump. Ordering wiring harness.; ordrng 1 W11590868 (Harness)"

We serviced a

MAYTAG WASHER TL

Model MVWB765FW2

Near Wolcott, Connecticut 06716

Andre

Job Details: 06/13/2025

"Ck unit and remove defective GearCase with slider,clutch stator and rotor and install all new parts calibrate and run rapid wash cycle and unit is now operating to manufacturers specs also inform customer that cold water valve is for the house is completely rusted and dripping"

We serviced a

KITCHENAID M/W OTR

Model KOCE500ESS09

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 06/13/2025

Installed magnetron and inverter again heated up unit and microwave is now heating and working to specs

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ13

Near Southington, Connecticut 06479

Jimmy R.

Job Details: 06/13/2025

"Checked over unit and found doors uneven and unit tipped forward and rocking. Found rollers to level unit broken and found door Handle dented, replaced rollers and leveled unit to stop from rocking and moving adjusted door to sit flush and replaced handle customer had sent to them, checked over all operations and unit is now working to specs"

We serviced a

KITCHENAID WALL OVEN DBL

Model KODC504PPS01

Near Simsbury, Connecticut 06070

Mike K.

Job Details: 06/13/2025

"Unit is under 1yr wp warranty per receipt. Intermittent failure of the back/delete button on touch screen, cs showed me it failing, though worked for me after that.Ordering u/I. Bottom oven works fine. Office to contact to schedule return; ordrng 1 W11701318 (Console u/i)"

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS315SDHZ19

Near Catawba, South Carolina 29704

Jonathan J.

Job Details: 06/13/2025

"Replaced fill tube unit still leaking around with kit installed applied sealer gum, no leakage occurring anymore.; used 1 212643 (SEALER-GUM) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS4

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 06/13/2025

I replaced all previously ordered parts doors now closing properly no further issues found with dishwasher at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI5SVAXVL00

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 06/13/2025

"Complaint rattling noise sounds like paper all the time. Unit making ice just fine and worried about cooling due to noise. I found noise was caused by sticker taped around power cord. Customer cleaned condenser coil underneath refrigerator and ever since then has been hearing the noise. Unit is getting proper airflow going around compressor area. I cannot find any sign of a cooling issue today. Left compressor and evaporator with customer. I removed tape and stickers off of power, cord and waterline in eliminated customers. Noise complaint."

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS588FIHZ06

Near Matthews, North Carolina 28104

Jonathan J.

Job Details: 06/13/2025

I replaced compressor evaporator core is now producing a full frost pattern going all the way up. It is so humid and cold inside of the freezer that it is actively blowing snow crystals out of vent system thick heavy fog as well. No further issues found with unit at this time Replaced inverter and main control board as well. Pressurized system with 250 psi if nitrogen. Side verifying that there was no leakage in system. Or restrictions. Charged with 54 g of refrigerant in system as well.

We serviced a

WHIRLPOOL RANGE

Model WFES3530RS0

Near York, South Carolina 29745

Mitch H.

Job Details: 06/13/2025

"Checked and tested. Found range only has 120V incoming voltage. Spoke with construction manager, advised him of situation. He is going to have electrician check and correct."

We serviced a

WHIRLPOOL RANGE

Model WFE770H0FZ2

Near Holliston, Massachusetts 01746

Aimee

Job Details: 06/13/2025

"Found the relay open on the control tested sensor 10 k , replaced control and pre heated"

We serviced a

WHIRLPOOL REFRIGERATOR TM

Model WRT311FZDW02

Near Milford, Massachusetts 01757

Aimee

Job Details: 06/13/2025

"Found the lower light switch broken, and doesnt work.Needs light switch.Light staying on , disconnect light to replaced.; rqstng P&A on 1 W11123941 (Light switch), states that autho needed"

We serviced a

BOSCH WASHER FL

Model WFMC3301UC/09

Near Franklin, Massachusetts 02038

Aimee

Job Details: 06/13/2025

Cust stated only on some load doesnt spin.Put load in washer and spun found hit high speed fine .Fills and drains. Advised when washing needs to be 3/4 way loaded . No more or lessWas washing blanket and wouldnt spin needs to add couple towels to load .Isnt making any repair washer is 20:yers old

We serviced a

WHIRLPOOL WASHER TL

Model WTW4816FW3

Near Cumberland, Rhode Island 02864

Lee

Job Details: 06/13/2025

"Customer we states unit continues to drain at end of cycleConfirmed issue, found error code for pressure sensor, pressure hose is clear of debris, replaced control. Ran calibration, tested okay"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Worcester, Massachusetts 01602

Glenn

Job Details: 06/13/2025

Installed motor pump assembly and drain pump on prior visit tested all OK no leaks

We serviced a

WHIRLPOOL DISHWASHER

Model WDT790SAYW3

Near Plainville, Connecticut 06062

Andre

Job Details: 06/13/2025

Ck unit upon arrival and remove and install all parts use clear glass to monitor unit and unit is now washing and not losing water. Also customer had recent finish a wash cycle and there was many bowls and dishes that was improperly place show and instruct customer; dspstn on spec-tagged invntry: 1 WPW10605057 MOTOR/SUMP

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