We serviced a
KITCHENAID DISHWASHER
Model KDTE304LPA1
Near Vernon, CT 06066
Amanda R.
Job Details:
03/27/2024
84 92 errors complain that under counter above keypad it had water droplets customer needs to level unit and need to sign damage waiver washing normally ; ordrng 1 W11414073 (Vent assembly) and 1 W11659647 (Control)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Tolland, CT 06084
Amanda R.
Job Details:
03/27/2024
The new panel came dented need to reorder ; ordrng 1 W11659651 (Panel)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Ellington, CT 06029
Amanda R.
Job Details:
03/27/2024
Replaced lid lock tested starting normally ; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC and 1 W11513248 DOOR LOCK
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHz0
Near Franklin, MA 02038
Aimee Z.
Job Details:
03/27/2024
Was leaking right cornerInstalled new gasket and ran until second spray arm was workingRan for 15 mins seen both spray arms moving And put paper towels down no leaks.; dspstn on spec-tagged invntry: 1 W11177741 GASKET
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5THGXKS01
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
03/27/2024
Customer was making refrigerator accessible and found a broken front wheel needs to replace the wheels so he can pull out so we can replace the valve. Left estimate for wheel and shipping. ; dspstn on spec-tagged invntry: 1 W10408179 VALVE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
03/27/2024
Both sections not cooling properly ran test 4 in diag fans and compressor running test mode mot not normal mode. Replaced control and tested fan now running. ; used 1 W10843055 (CNTRL-ELEC) from stock
We serviced a
WHIRLPOOL M/W OTR
Model WML55011HS07
Near Wethersfield, CT 06109
Jeremy B.
Job Details:
03/27/2024
Installed new fuse and interlock tested and its now heating properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Wethersfield, CT 06109
Jeremy B.
Job Details:
03/27/2024
Installed new fan and it started working. Didnt need control.
We serviced a
JENN-AIR REFRIGERATOR SID
Model JS42PPDUDB02
Near Glastonbury, CT 06073
Jeremy B.
Job Details:
03/27/2024
Refrigerator not powering off the control keeps clicking. Needs new control board kit.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Rocky Hill, CT 06067
Jeremy B.
Job Details:
03/27/2024
Installed new gear case pervious cam installed damaged. Ran self test all checks ok. ; used 1 W10721967 (CAM KIT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Holyoke, MA 01040
Mike K.
Job Details:
03/27/2024
"Fill tube is frozen, cs says it has been an ongoing issue, filter has been replaced and water supply has been upgraded and has greater water flow at dispenser. Cs has been clearing tube herself, but is happening more frequently. No sub components available, repair would be for new door, quoted and denied. Cleaned condenser coil while over off, cleared frozen tube and set fr to one setting warmer"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near Davidson, NC 28036
Robert A.
Job Details:
03/27/2024
"Cx complaint that the unit is continually clicking. I inspected the unit to confirm the complaint. I found the units burners are working fine, the ignitors are not continuing to click outside of the ignition period. The switch harness may gotten stuck occasionally. The unit needs a new switch harness to resolve the issue. I quoted the cx and they paid in full by CC.; ordrng 1 W10836473 (Switch harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Charlotte, NC 28262
Robert A.
Job Details:
03/27/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10876537 DRAIN PUMP
We serviced a
KITCHENAID RANGE
Model KESS907SSS02
Near Charlotte, NC 28269
Robert A.
Job Details:
03/27/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
JENN-AIR RANGE
Model JDS9860AAP
Near Prospect, CT 06712
Jimmy R.
Job Details:
03/27/2024
Installed new cntrl and leveled unit for customer heated oven to 350 degrees and unit got to temp and all operations are now working to factory specs
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Gastonia, NC 28054
Ryan S.
Job Details:
03/26/2024
"Customer complained unit filling them cutting off, wont drain. Found drain pumps electrical wire was damaged and broken causing drain pump to To receive power from board. Replaced harness from ts. Verified proper operation. ; used 1 W11643701 (HARNESS LOWER) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Litchfield, CT 06759
Ruben C.
Job Details:
03/26/2024
7738760827 called techline to document found impeller on drain pump broken did not find any foreign material in there replaced pump drained normally washing normal; used 1 W10876537 (Drain pump) from stock
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Marlborough, CT 06447
Jeremy B.
Job Details:
03/26/2024
Wash motor only hums. Capacitor leaking grease. Replaced and ran self test all checks ok ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock
We serviced a
KITCHEN AID REFRIGERATOR
Model A A
Near West Hartford, CT 06107
Chuck M.
Job Details:
03/26/2024
Customer complaint is that ice maker is not working. Inspected and found broken wires at bottom of freezer door which cuts off voltage to ice maker. Took pic of wires. Customer will call manufacturer for authorization.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Hartford, CT 06112
Chuck M.
Job Details:
03/26/2024
Customer complaint is that washer was leaking. Arrived and found clothes in the washer with water. Inspected hose and valves. No leaks found. Floor is not level causing basket to tilt towards the front right. Adjusted legs but basket is still not centered. Advised customer to use shims to level washer. Showed customer how water misses the basket when filling.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ01
Near Willington, CT 06279
Amanda R.
Job Details:
03/26/2024
Lost complete cooling no frost pattern on evaporator needs sealed system work ; rqstng P&A on 1 WPW10507886 (Compressor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Leicester, MA 01524
Gary V.
Job Details:
03/26/2024
"Installed new compressor and ran vacuum and no leaks detected, recharged with 5 of r134, frost pattern developed and started cooling, please allow 24-48 hours for temps to stabilize. Part labor warranty expires in 2 weeks."
We serviced a
JENN-AIR RANGE
Model JDRP436HL00
Near South Windsor, CT 06074
Amanda R.
Job Details:
03/26/2024
cleaning lady cleaned range and by accident switched the knobs for bake and temperature setting
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS1
Near Warren, MA 01083
Gary V.
Job Details:
03/26/2024
"Inspected and found dispenser not opening, replaced with new dispenser and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11412300 DISPENSER"
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near West Brookfield, MA 01585
Gary V.
Job Details:
03/26/2024
"Inspected and found unit not filling with enough water, not showing pressure system fault tho, air hose and dome tested fine, also unit causing water hammer in pipes, will order parts and call for return date.; ordrng 1 W11687817 (Main acu) and 1 W11614515 (Inlet valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Lowell, NC 28098
Ryan S.
Job Details:
03/26/2024
Customer complained hose on back of unit. Informed customer this is normal operation the drain hose will move when draining and spinning. Informed customer to tie hose to water lines or put padding. Between hoses and back of unit to prevent noise. Verified proper operation.
We serviced a
MAYTAG WASHER
Model MVWP576KW1CA1100360
Near North Attleborough, MA 02760
Aimee Z.
Job Details:
03/26/2024
"Found the dispenser comes off in spin And the hub stripped and missing the retaining clip.Replaced replaced and tested Also need dispenser and auger. ; ordrng 1 W11160642 (Dispenser) and 1 W11480892 (Auger), used 1 W10528947 (Hub) from stock"
We serviced a
WHIRLPOOL RESIDENTIAL REFR
Model WRT311FZDW02
Near Durham, CT 06422
Jeremy B.
Job Details:
03/26/2024
Customers complaint is refrigerator leaking weird liquid. Found defrost drain clear and pan clean. No water or ice hookup. Looks like something spilled in fresh food section and was leaking.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Waterbury, CT 06704
Jimmy R.
Job Details:
03/26/2024
"Removed proses stub and filter dryer pressurized unit with nitrogen to 140 psi and checked for leaking in unit with bubble test found no leaking anywhere checked pressure and found pressure starting to drop after 30 minute dropped to 130psi unit has a low side leak. Spoke with tech support and unit will be processed for a review and customer will be called in 24 to 48 hrs File#7738763239 ; dspstn on spec-tagged invntry: 1 R600A R600A 14.8 OZ 1 W10898074 COUP LOKPREP SEALANT , 1 W11109499 FILTER DRIER-TUBE R600a , 1 W11504447 COUPLER 5/1.8 NR MS00 , 2 W11506635 COUPLER 6 NF MS SV , and 1 W11580057 COMPRESSOR R600A"
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRW01
Near Wolcott, CT 06716
Jimmy R.
Job Details:
03/26/2024
Tested unit and found freezer dripping water from door due to drain clogged up backing up water and leaking out from front. Melted ice in drain and cleared used steamer to clear drain and unit is now working properly
We serviced a
MAYTAG RANGE
Model MER8800FZ2
Near Sturbridge, MA 01566
Gary V.
Job Details:
03/26/2024
"Inspected and found open bake element, replaced and cycled to temp, tested fine now.; used 1 W10779716 (ELEMENT) from stock"
We serviced a
JENN-AIR MICROWAVE
Model JMW3430IL02
Near Sturbridge, MA 01566
Gary V.
Job Details:
03/26/2024
"Installed parts listed and cycled, tested fine."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKB2
Near Chicopee, MA 01020
Chris B.
Job Details:
03/26/2024
Replaced tub and ran a diagnostic cycle and all tested normal. No leaks detected. Showed customer that theres no leaks and customer happy.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Holyoke, MA 01040
Chris B.
Job Details:
03/26/2024
Complaint that the unit is not running properly. Found bad suspension and gear case is leaking oil. Drum is not holding at the hub. Will order parts for a return visit. Error code F5E1. Lid switch problems. Agitator came off. ; ordrng 1 W11454734 (Gear Case) and 1 WPW10006384 (Belt) and 1 W10721967 (Splutch) and 1 W10913953 (Actuator) and 1 W10752187 (Screw) and 1 W11130362 (Suspension Kit) and 1 W10528947 (Hub) and 1 W11307244 (Lid Switch)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS06
Near South Hadley, MA 01075
Chris B.
Job Details:
03/26/2024
"Complaint that the unit is not dispensing water. Found bad lines and filter housing. Will order parts for a return visit.; ordrng 1 W11204869 (Reservoir) and 1 WPW10394053 (Housing), dspstn on spec-tagged invntry: 1 WPW10341320 VALVE"
We serviced a
KITCHENAID OVEN
Model KFEG504KPS3
Near Gastonia, NC 28056
Ryan S.
Job Details:
03/26/2024
Came to replace outer glass. Install glass took picture. Customer had authorization.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX2FHDXVY06
Near Windsor, CT 06095
Chuck M.
Job Details:
03/26/2024
Customer complaint is that refrigerator was making multiple noises. Inspected and found damper noisy. No other noises were present. Checked fans and compressor. Allowed compressor to equalize and then restarted unit. No noises found. Replaced damper. Tested and showed customer it works. ; dspstn on spec-tagged invntry: 1 WPW10196393 DAMPER CNTRL
We serviced a
MAYTAG WASHER TOP LOAD
Model MVWB750YW0
Near West Hartford, CT 06117
Chuck M.
Job Details:
03/26/2024
Customer complaint is that washer does not spin properly. Inspected and found bearings worn and noisy causing off balance. Quoted customer P&L. Customer will buy new.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Winsted, CT 06098
Ruben C.
Job Details:
03/26/2024
"Received new control defective panel only works on left side if I put old one back the whole panel work custmentioned this time that on agitate noisy sometimes check gearcase found leaking oil ordering control console gearcase. Rotor slider. Inner basket agitator found teeth worn down. Also ordering harness; rqstng P&A on 1 W11449841 (Gearcase) and 1 W10734521 (Slider) and 1 W11260238 (Rotor) and 1 W11568984 (Lower harness) and 1 W10752283 (Agitator) and 1 W11178227 (Basket) and 1 Time (Extra time) and 1 W11419051 (Control) and 1 W11478525 (Panel ui), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Charlotte, NC 28277
Mitch H.
Job Details:
03/26/2024
"Arrived, pulled refrigerator out. Compressor was running. Based on technicians notes from previous visit I used piercing valve to check refrigerant charge. Found unit had no refrigerant in system indicating a leak. Charged unit with nitrogen to 125 psi let sit for 30 minutes. No observable loss of pressure. Checked evaporator coil, very slight discoloration at tube connection. No leaks showing using bubble solution. Believe unit has very small leak in evaporator. Evacuated nitrogen, installed access valve. Pulled vacuum and weighed in correct refrigerant charge. Compressor operating and cooling at this time. Ordering evaporator coil. Will install all parts on return visit.; ordrng 1 W11256565 (Evaporator)"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Huntersville, NC 28078
Mitch H.
Job Details:
03/26/2024
"Removed and replaced UI control. Reassembled and plugged back in. Ran diagnostics cycle, completed properly. All functions test good and operating properly."
We serviced a
MAYTAG DRYER
Model MEDZ400TQ2
Near Lincolnton, NC 28092
Ryan S.
Job Details:
03/26/2024
"Customer complained of f01 , found no wires melted. Quoted 478.30 . Collected via card. Informed customer office will call when part comes in. ; ordrng 1 WPW10132445 (Control board)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Denver, NC 28037
Ryan S.
Job Details:
03/26/2024
"Customer complained of noise during spin. Had video of noise during spin. Inspected slider and slider was ok. Found small amount of oil coming from gear case. Couldnt recreate noise but ordering gear are due to leaking oil, also ordering wash plate in case it gets stuck on and has to be cut off. Informed customer office will call when job is authorized and part comes in. ; ordrng 1 W11449841 (Gearcase), rqstng P&A on 1 2xtimeframe (2xtimeframe), ordrng 1 W11510461 (Wash plate), states that autho needed"
We serviced a
WHIRLPOOL DRYER
Model MEDB855DC4
Near Denver, NC 28037
Ryan S.
Job Details:
03/26/2024
Customer complained of squeaking noise. Found bad pullunwheel and support wheel. Quoted 298.52 for repair. Replaced pulley wheel. And 4 support wheels. Verified proper operation after . ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Stanley, NC 28164
Ryan S.
Job Details:
03/26/2024
Returned to install Evap fan motor. Installed new motor. Verified proper operation of motor. No noise. Reassembled unit.
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Thompson, CT 06255
Amanda R.
Job Details:
03/26/2024
Gear case making loud noise clicking noise can feel it through case of gear case ; ordrng 1 W11449840 (Gear case) and 1 W11550891 (Agitator)
We serviced a
KITCHENAID COOKTOP
Model KCED600GSS01
Near Brooklyn, CT 06234
Amanda R.
Job Details:
03/26/2024
Replaced cooktop needs bezels ; ordrng 5 W10853046 (Bezel)s
We serviced a
MAYTAG WASHER
Model MVW6500MW0
Near Southington, CT 06489
Jimmy R.
Job Details:
03/26/2024
Installed new cntrl and overlay ran unit threw a calibration cycle and a wash cycle checked all operations and unit now washing and working to specs
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Cheshire, CT 06410
Jimmy R.
Job Details:
03/26/2024
"Installed new fan motor and cntrl checked cooling and unit had a full frost pattern and is operating normally fan motor is now running and operating normally. Checked gasket and gasket was wrong color needed gray it came as a black gasket. Will order new door assembly due to pulling the gasket off will never go back on like the way it looks now there will be gaps advise customer and she would like the door will return with parts. Parts tentative p/a due to door out of stock ; ordrng 1 W11518741 (Door assembly), dspstn on spec-tagged invntry: 1 WPW10143759 FILTER DRIER UV"
We serviced a
KITCHEN AID DISHWASHER
Model KDFE104HWH0
Near Prospect, CT 06712
Jimmy R.
Job Details:
03/26/2024
Installed new sump&motor ran machine threw a test and wash cycle found all operations now working to factory specs ; dspstn on spec-tagged invntry: 1 W11665769 MOTOR/SUMP
We serviced a
WHIRLPOOL WASHER
Model WTW4900BW
Near Middletown, CT 06457
Jeremy B.
Job Details:
03/26/2024
Washer came over as a whirlpool with a difference model number. Customer to call warranty and have them send over the correct washer.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Norwich, CT 06360
Amanda R.
Job Details:
03/26/2024
has power coming out of outlet water in Basket and lid locked drained water manually replaced control started a drain a spin threw F3e2 error code blew through pressure hose recommended running clean washer cycle operation normal ; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Bozrah, CT 06334
Amanda R.
Job Details:
03/26/2024
"Had different company come work on unit original complaint drain pump loud different company replaced sump assembly now it wont wash upper rack F8e1 f8e4 fae2 f9e2 errors ; rqstng P&A on 1 W11462459 (Control) and 1 W11662107 (Diffuser) and 1 W11416363 (Sump), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5THGXKS01
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
03/26/2024
Icemaker not filling. Valve getting 120vac needs new valve ; ordrng 1 W10408179 (Valve)
We serviced a
KITCHENAID REFRIGERATOR SID
Model KRSC503ESS01
Near Charlotte, NC 28278
Mitch H.
Job Details:
03/26/2024
Tested and attempted to cycle ice maker. Would not cycle. Gave a time out and switch error. Advised customer that I would need to order switches and that it could possibly still need ice maker. Ordered switches. Checked part availability and scheduled return for 4/1 AM. Collected full amount on cc.; ordrng 1 W10918003 (Switch) and 1 W11123943 (Switch)
We serviced a
KITCHENAID DISHWASHER
Model KDTM405PPS0
Near Charlotte, NC 28278
Mitch H.
Job Details:
03/26/2024
"Removed and removed drain hose. Tested dishwasher while out of cabinet and checked for leaks. No leaks and dishwasher operating properly. Reinstalled in cabinet, tested again, no issues."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Canterbury, CT 06331
Amanda R.
Job Details:
03/26/2024
Fills and drains motor getting voltage needs new sump assembly customer has to pull unit out for us because counter is sitting on top of unit ; ordrng 1 W11025157 (Sump)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Windham, CT 06226
Amanda R.
Job Details:
03/26/2024
Replaced parts calibrated unit ran automatic test operation normal ; dspstn on spec-tagged invntry: 1 W10528947 HUB and 1 W10752283 WASHPLATE
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Shrewsbury, MA 01545
Aimee Z.
Job Details:
03/26/2024
"Found the fuse good needed thermal cut off, replac3d and tested heat omeletteAdvised Cust the vent need to be cleaned Pulled out as much lint as I could ; used 1 279816 (Tstat) from stock"
We serviced a
JENN-AIR M/W OTR
Model JMV9196CS0
Near Shrewsbury, MA 01545
Aimee Z.
Job Details:
03/26/2024
"Found the fuse open and Cust stated the the door said open close door.Or ding 2 switches and 1 fuse and2 filters; ordrng 2 8206230A (Vent filter)s, dspstn on spec-tagged invntry: 1 WPM0805101 FUSE,MONITOR 20A , used 1 W11707984 (Fuse), and 2 W10727360 (Swiches) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model BC20TW
Near East Windsor, CT 06088
Mike K.
Job Details:
03/26/2024
"Unit was in defrost on arrival, defrost timer ticking and advancing. Only a little frost in upper right when cover removed, advanced and compressor/fans kicked on.No leaks at any of the connections at compressor/drier. Checked with uv light/glasses, uv drier was installed during sealed system repair. Checked evap and no signs of leak there either with uv light/goggles, 20+ minutes after compressor started running still only frost on first turn of evap. With no leak found and working for 5 months since sealed system repair, ordering compressor and drier, sealed system job, 2x time.Office to contact cs when parts come in to schedule return.Explained to cs if same issue with new compressor and still no sign of leak it is a possibility of a leak in an inaccessible area, that would be unrepairable.; ordrng 1 W10160407 (Compressor) and 1 WPB2150504 (Drier)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Huntersville, NC 28078
Robert A.
Job Details:
03/26/2024
Cx complaint that the element had thermal damage. I inspected the unit to confirm the complaint. I found the thermal damage and called Wp safety. They covered the parts but not the labor. I left the part with the cx.; dspstn on spec-tagged invntry: 1 W10703867 HEATER
We serviced a
KENMORE REFRIGERATOR
Model ="106.51139210"
Near Enfield, CT 06082
Mike K.
Job Details:
03/26/2024
"Complaint of unit fr in rf section. Both rf and fr thermistors pass in diagnostics. Evap fan is running and damper operated through very noises/clicky during testing. Removed evap cover and no frost pattern, some frozen droplets. Gaskets all sealing fine. Looks to be possible damper issue or beginning of sealed system issue. Cs deciding against doing damper when chance of something else being needed. Collected for service call"
We serviced a
SPEED QUEEN WASHER
Model AWN432SP113TWO4
Near East Longmeadow, MA 01028
Mike K.
Job Details:
03/26/2024
"Unit stopped working mid cycle, full of water. 120vac at wall. Found internal harness had melted and not getting voltage to control. Bypassed harness connection and unit is operating fine. Explaining Ned no warranty repair n repair. Full repair would require plug electrical harness and main harness. But unit is operational as is.Saved quote for additional labor and parts, seven days to decide."
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Springfield, MA 01118
Mike K.
Job Details:
03/26/2024
"Replaced control board. Tested in normal cycle. Went through sensing, fill and into wash fine. Cancelled and drained fine. Tested in n drain and spin cycle and went into spin fine.; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS5
Near Springfield, MA 01108
Mike K.
Job Details:
03/26/2024
"Replaced control and responding as normal. Set bake to 350 and preheated fine, verified broil working."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Bloomfield, CT 06002
Chuck M.
Job Details:
03/26/2024
"Customer complaint is that refrigerator shut down and ice maker stopped working. Inspected and found single point LEDs are out. Ordered LED kit S code S191AQ. UI is not readable. Ordered UI, control and ice Maker P&A. ; rqstng P&A on 1 W11683243 (LED Kit) and 1 W11387386 (UI) and 1 W11658802 (Ice Maker)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Mooresville, NC 28115
Robert A.
Job Details:
03/26/2024
Cx complaint that the unit is not washing the clothes. I inspected the unit to confirm the complaint. I found no error codes. I ran a service cycle and found the actuator did not shift from spin to agitate. I checked the under the unit and found the actuator arm popped out of place. They have an old actuator that needed to be replaced according to the SP W11531483. The cx wants to call WP to cover the repair. I collected he service call by check.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS3
Near Troutman, NC 28166
Robert A.
Job Details:
03/26/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ01
Near East Hartford, CT 06118
Jeremy B.
Job Details:
03/26/2024
Found open heater replaced heater and control. Set to recommended temps. Unit in a garage and its below 55 will not freeze correctly untill temps are above 60
We serviced a
KITCHENAID DISHWASHER
Model KDSC21A
Near Manchester, CT 06042
Jeremy B.
Job Details:
03/26/2024
Customers complaint is dishes not drying. Found heater coil shorted to chassi needs new heater but its no longer available.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM02
Near Manchester, CT 06042
Jeremy B.
Job Details:
03/26/2024
Found ice maker cracked causing water to leak. Replaced ice maker. Please allow 24hrs for ice production. ; used 1 W10873791 (ICE MAKER) from stock
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Wilbraham, MA 01095
Mike K.
Job Details:
03/26/2024
Unit is under 1yr wp warranty per service bench. Complaint of not draining. Put in drain and spin and drained fine. Spun out load of clothes in unit fine.No errors in history. Ran diagnostic cycle fine.Went through how to use unit and demonstrated selections.; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP
We serviced a
KENMORE WASHER
Model ="110.20022012"
Near Springfield, MA 01109
Mike K.
Job Details:
03/26/2024
"F8e3, overflow condition only error in history. Ran self test and lid didnt lock, lid wasnt fully closed, pushed and snapped down, then ran test and not ago Atari got, whole tub moving.Suspension also bad.Quoted for suspension, actuator and labor. Overflow condition could have been triggered by valve, control or suds, filled fine in test cycle.; ordrng 1 W10780048 (Suspension), used 1 WPW10006355 (ACTUATOR) from stock"
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Suffield, CT 06078
Mike K.
Job Details:
03/26/2024
"Noises and leaking, especially with heavier loads. Found unit has leaked through transmission assy. Quoted for gear case gassy. Denied, collected for service call"
We serviced a
WHIRLPOOL RANGE
Model WFG515S0ES1
Near Simsbury, CT 06070
Chuck M.
Job Details:
03/26/2024
Customer complaint is that oven has gas smell during use. Ran oven at 350 degrees and oven preheated and reached temperature. Oven cycled off and back on with no gas smell present. Ignition happens at 1st spark from igniter. No gas smell found. Customer stated that smell is present when they 1st start oven. Explained ignition to customer.
We serviced a
IKEA DISHWASHER
Model IDT870SAGX0
Near Farmington, CT 06032
Ruben C.
Job Details:
03/26/2024
"Checked unit found cancel button is shorting out intermitently sometimes it works other it just cancel ordering console if need to go to bottom of unit cust will have to remove bottom molding took pics and informed cust; ordrng 1 W10894669 (Console), dspstn on spec-tagged invntry: 1 WPW10531320 DRAIN PUMP"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHW08
Near Plainville, CT 06062
Ruben C.
Job Details:
03/26/2024
Replaced door seal on left heated gasket to conform tested normal sealing normally
We serviced a
SAMSUNG DRYER
Model DVE45T3200W/A3
Near Plainville, CT 06062
Ruben C.
Job Details:
03/26/2024
Checked unit found unit intermintently does not shut off when cancel keeps operating ordering control; rqstng P&A on 1 DC92-02527E (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS1
Near Chicopee, MA 01020
Chris B.
Job Details:
03/26/2024
Complaint that the unit is leaking water from the bottom left side and from the top right corner. Found tub and door damaged not holding water in. Will order parts for a return visit. Mentioned to the customer that the tub will be delivered directly to the home and to verify for any damages and contact office for a return date.; ordrng 1 W11409866 (Tub) and 1 W11579566 (Insert) and 1 W11625196 (Panel Kit) and 2 W11551383 (Wheel)s and 1 2xFrameJob (2x Frame Job)
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Southampton, MA 01073
Chris B.
Job Details:
03/26/2024
Complaint that the unit is tripping the breaker. Found no error codes and all wiring is in perfect shape. Verified all heating element and no continuity to ground nor to other components. Found no issues with the stove. Oven bake will cycle for 2 min then trips the GFCI breaker. Mentioned to the customer to have the breaker checked.
We serviced a
WHIRLPOOL DRYER
Model WED85HEFW0
Near Easthampton, MA 01027
Chris B.
Job Details:
03/26/2024
Replaced all parts and dryer running normal.
We serviced a
SAMSUNG DRYER
Model DV40J30000EW/A2
Near Easthampton, MA 01027
Chris B.
Job Details:
03/26/2024
Complaint that the unit is not heating properly. Found bad heating element. Quoted parts and labor. Customer prefers not to put that amount into a 10yr old dryer. Collected trip fee.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Cornelius, NC 28031
Robert A.
Job Details:
03/26/2024
"Cx complaint that the unit aggressively banging making a grinding noise. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. The units leveling feet were unbalanced. I secured and leveled the feet. The cx has video of the grinding noises during cycles. The gear case, slider and suspension rods have already been replaced. I called Techline to document the issue. No parts are suggested for the replacement at the moment.Sr7738758859"
We serviced a
KITCHENAID COOKTOP
Model KGCD807XSS01
Near Huntersville, NC 28078
Robert A.
Job Details:
03/26/2024
"Cx complaint that the units RF burner does not light. I inspected the unit to confirm the complaint. The other 3 burners work fine. The valve opens for the RF burner when the knob is turned, but only gas comes out there is no spark. Using a light the burner lights, however the other 3 igniters spark when the RF burner is lit. The burner heads screw on 3 burners are disintegrated and will need to be replaced if I remove them. The unit needs new burner heads, orifices holders and screws to resolve the issue. Im ordering the parts and quoted the cx. I collected the service call fee by CC."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Waterbury, CT 06708
Jimmy R.
Job Details:
03/26/2024
"Tested unit and found dryer making a loud squealing squeaking noise wile running, noise would come and go and get worse then go away. Traced noise and found idler making some noise replaced with repair kit and same issue still making loud noise, ran unit with no drum and found noise coming from motor found motor loose and housing vibrating tightened up motor bracket and pinched motor connections to stop noise and unit stopped but will order new motor and bracket to stop noise for good advised we will call when parts are in ; ordrng 1 348780 (Motor base) and 1 W10396029 (Motor), used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS4
Near Meriden, CT 06450
Jimmy R.
Job Details:
03/25/2024
"Installed new elements and tested cooktop, found all burners now operating to normal operation. Checked oven due to customer stating broil was not working and unit is heating up and working normally advised they may need an electrician to check breaker and make sure 240v is at outlet ; dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Meriden, CT 06450
Jimmy R.
Job Details:
03/25/2024
"Tested washer and found unit just draining water and would not stop running drain pump, canceled out unit and recalibrated machine due to unit only filling with very little water ran a wash cycle and advised customer on water levels and using deep fill. Ran unit thew a spin and leveled machine to stop from banging checked all other operations and unit is now working to specs"
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Meriden, CT 06450
Jimmy R.
Job Details:
03/25/2024
"Tested unit and found machine stuck in a drain cycle and would not come out of it, ran diagnostics and no errors ran a calibration and unit went threw normally. Ran machine threw a wash and spin cycle and found machine not shifting properly found cam handing up and shifting rough. Replaced cam and recalibrated cntrl again ran cycles and unit is now working to specs"
We serviced a
WHIRLPOOL RANGE
Model KFID500ESS02
Near Cheshire, CT 06410
Jimmy R.
Job Details:
03/25/2024
"Checked over unit and found cooktop had been shutting down and beeping customer would have to reset breaker it would work then Same issue. Removed top and checked for burnt relays and found nothing Unplugged all connections and reconnected to reset cntrl powered unit back up and machine started to operate normally, advised customer most likely the touch panel is going bad due to issues they told me as of now its working but not sure how long it would hold for. Customer will think about replacing part an let us know they might just buy new machine"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC1
Near Windsor Locks, CT 06096
Amanda R.
Job Details:
03/25/2024
Complaint making banging noise started cycle water shutting off is what customer is hearing normal noise
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS02
Near Pelham, MA 01002
Chris B.
Job Details:
03/25/2024
Complaint that the unit IM is not working properly. Found clogged water chute. Unclogged all ice buildup and ice tray is filling up. Mentioned to the customer to monitor the ice cubes for the next few days.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Granby, MA 01033
Chris B.
Job Details:
03/25/2024
Complaint that the unit is not starting a cycle. Found bad drain pump. Replaced part with TS and dishwasher running normal. No leaks detected. ; used 1 W11412291 (DRAIN PUMP) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrs571cihz04
Near Charlotte, NC 28216
Ryan S.
Job Details:
03/25/2024
"Customer complained of leaking around freezer door. Didnt see any water trails from freezer and drain line wasnt clogged. Ran water line in cup to test for leaks in that line, no leaks. Ran Icemaker fill test twice to test for leaks. No leaks. No leaks at valve for line in, filled drain tray and tray not leaking. Couldnt find any leaks. Verified proper operation."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Charlotte, NC 28216
Ryan S.
Job Details:
03/25/2024
Returned to install bezel ordered . Installed bezel took picture.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Charlotte, NC 28208
Ryan S.
Job Details:
03/25/2024
"Replaced drain hose. Verified proper operation. Customer said he had an issue with the dispenser not opening. Informed him there is nothing on this ticket about that, he will need to call to get another ticket made for that issue. Verified proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWBM01
Near Enfield, CT 06082
Amanda R.
Job Details:
03/25/2024
Ice maker leaking water when filled replaced ice maker and went over how freezer cools ff section with zero degree air set ff section temp at 42 ; used 1 W10884390 (ICE MAKER) from stock
We serviced a
WHIRLPOOL DRYER
Model WED8127LW2
Near Cramerton, NC 28032
Ryan S.
Job Details:
03/25/2024
"Customer complained of error ,message clean lint filter. Ran unit with vent test kit, found limited airflow. Found unit has small square box style vent in back. Informed customer unit isnt getting enough airflow out due to style of vent. Unit heating element is cycling and unit has good airflow when not hooked up to vent. Verified proper operation. Informed customer she will need to get a new exhaust vent installed where small box style vent is."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Gastonia, NC 28054
Ryan S.
Job Details:
03/25/2024
"Customer complained unit leaking from bottom, customer already had unit running, hadnt leaked yet. Took off front panel and continued running unit. Asked customer what dish detergent they were using, he said they were out right now but just regular stuff. Kept unit running through cycle and watched for leaks. No leaks from vent for dispenser. Informed customer to check for suds and run clean wash cycle with afresh cleaner. And to make sure dishes are arranged properly to not cause issues with water being directed towards door. Unit working as designed. Informed customer of they Call back again with no issue found they will be charged for call."
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Gastonia, NC 28052
Ryan S.
Job Details:
03/25/2024
Customer had a receipt for a different washer. Informed her the model numbers dont match. She will have to pay or get proper receipt. ; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP