We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Mount Holly, NC 28120
Robert A.
Job Details:
11/22/2023
"Cx complaint that the unit is not drying the clothes. I inspected the unit to confirm the complaint. I found the unit tumbles, heats and has good airflow. The unit is turning off early due to the moisture sensor feature. I explained to her the purpose of the moisture sensor to save time and energy. I recommended timed dry to longer dry times. The unit is working as designed."
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Mount Holly, NC 28120
Robert A.
Job Details:
11/22/2023
"Cx complaint that the unit is still emitting a gaseous smell. I inspected the unit to confirm the complaint. There is no gas being detected from the burner heads or any connections under the unit. The smell is coming from the drawer directly under the unit. I turned 3 burners on to detect the gas then turned them off, no gas was detected in the vicinity of those burners. However, when I put the head of my gas detector directly on the orifice of the burner just turned off I still detected gas. I called techline to document this situation. They said gas remnants detected from a line just turned off is normal. The gas is only detected when I placed the gas detector directly on the orifice head. No gas was detected from the lines that were not turned on during my visit, only from the lines turned on then shut off.Sr 7737856018"
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW3
Near Charlotte, NC 28226
Ryan S.
Job Details:
11/22/2023
"Customer complained unit is adding more time to every load, every small loads. Unit is getting off balance and making a banging sound. Ran service mode. No error stored. Ran high speed spin and saw unit shake more than normal for an empty tub. Checked suspension rods and unit needs new suspension / shock absorbers. Ordering shock absorbers. Scheduled return call for 11-30-23 pm. ; ordrng 4 W11316766 (Suspension.)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Charlotte, NC 28227
Ryan S.
Job Details:
11/22/2023
"Checked compressor when checking parts first thing in morning, compressor came in a box that was inside another box. The outer box was fine, opened outer box and could see damage to inside box from compressor inside. Compressor was also sitting on its side in inside box, which caused it the bend the right line on the compressor and crimping it , also rubber plug is ripped off inside the other line going in compressor. unit is damaged and cant be used. Ordering new compressor and setting couple to keeping for return visit. Called customer to inform the office will call when part comes in. Unit is r600.; rqstng P&A on 1 W11580057 (Compressor) and 1 2xtimeframe (2xtimeframe), dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Charlotte, NC 28216
Ryan S.
Job Details:
11/22/2023
"Customer complained of no heat. Foudn proper voltage. Foudn eleemnt short to ground. Found thermal cutoff off blown. Replaced heating Element, thermostat and thermal cutoff. Reassembled and ran unit verified element cycling on and off at proper temps. ; used 1 279816 (THERMAL KIT), and 1 279838 (ELEMENT) from stock"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Charlotte, NC 28269
Ryan S.
Job Details:
11/22/2023
"Customer complained unit wont power on , no display. Checked incoming power and proper 240v, 120 across each let to neutral. Found Ui wont turn on but came on for an instant once while unplugged Ui from control board. Power cycling unit by unplugging and plugging unit back in didnt work either. Needs UI panel and Control board. Scheduled return call for 11-29-23 am ; ordrng 1 W11413566 (UI panel) and 1 W11525996 (Control board)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Charlotte, NC 28262
Ryan S.
Job Details:
11/22/2023
Customer didnt have receipt. Customer said it was less than a year old. She said she had no idea where it was. Informed customer she would have to go get receipt or call whirlpool for an authorization. Customer didnt want to pay. Left with No diagnostic. ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP
We serviced a
SAMSUNG WASHER
Model WA45T3200AW
Near Bessemer City, NC 28016
Ryan S.
Job Details:
11/22/2023
Customer complained lid switch wire handing down and frayed causing intermittent issues with door switch. Confirmed complaint. Ordering new lid switch. Scheduled return call for 11-29-23 am. ; ordrng 1 DC34-00025E (Lid switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C3EXF01
Near Fort Mill, SC 29707
Mitch H.
Job Details:
11/22/2023
Checked and found evaporator ice up blocking airflow. Tested and found defrost heater open. Ran diagnostics and found damper would not cycle. Needs heater and damper. Quoted customer for repair. Customer approved. Collected full amount on cc. Checked part availability and scheduled return visit for 11/29 am.; ordrng 1 WPW10495967 (Heater) and 1 W11087463 (Damper)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Tega Cay, SC 29708
Mitch H.
Job Details:
11/22/2023
"Complaint is not a drain issue. Washer is draining properly. Customer showed me a video of washer in spin making a banging noise. Entered diagnostics, no stored error codes. Called tech line spoke to Austin SR# 7737329433. He had me run diagnostics automatic test, completed properly. Reentered diagnostics, checked again for errors, none stored. He then said that indicated nothing mechanically wrong with washer. No recommended part or repair. Advised customer to call Whirlpool customer service and if possible send video to them."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Clover, SC 29710
Mitch H.
Job Details:
11/22/2023
"Installed element support. Tested, all operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Lake Wylie, SC 29710
Mitch H.
Job Details:
11/22/2023
"Removed and replaced right side freezer door. Tested, door opening and closing properly."
We serviced a
WHIRLPOOL RANGE
Model KSEG950ESS0
Near Charlotte, NC 28270
Jeff L.
Job Details:
11/22/2023
Found the board where the terminal block was blew up due to capacitor going bad. (See pics) sending estimate to customer gonna try and find another company that come out and fix today. Customer was gonna plug stove back in and use it. I advised with the terminal block and board blown I COULD NOT FOR LIABILITY REASONS plug the stove back in and give the ok to use it. (Extreme fire hazard) see pic. Customer will call back if neededCall complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near East Hartford, CT 06118
Chuck M.
Job Details:
11/22/2023
Installed hinges and tub. Gasket was torn. Replaced gasket. ; used 1 W11177741 (GASKET) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW2000HW0
Near Hartford, CT 06120
Chuck M.
Job Details:
11/22/2023
Installed actuator and tested. Washer is working properly.
We serviced a
LG RANGE
Model LRE3060ST
Near Warren, MA 01092
Chris B.
Job Details:
11/22/2023
Replaced part and unit running normal. The relay that was burnt the terminal needed to be fixed on the wire side. Use universal terminal and showed customer final repair and customer happy with it.
We serviced a
WHIRLPOOL DRYER
Model WHD862CHC2
Near Amherst, MA 01002
Chris B.
Job Details:
11/22/2023
Replaced all parts and dryer running normal. Great heating and airflow.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHM00
Near Hartford, CT 06112
Chuck M.
Job Details:
11/22/2023
Customer complaint is that ice container is stuck inside ice room. Inspected and found no ice buildup or clumping. Container is just stuck and does not lift up past auger to remove. Container will break if forced. Customer called manufacturer to get an authorization for parts and labor.
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Mansfield, CT 06268
Amanda R.
Job Details:
11/22/2023
Long drain over sudsing pressure signal fault original drain hose not long enough to reAch stand pipe they attached none heat resistant tubing WHIch is now kinked restricting water from draining completely
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Grafton, MA 01519
Aimee Z.
Job Details:
11/22/2023
Installed timer and knob and tested heat and was running
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Killingly, CT 06239
Amanda R.
Job Details:
11/22/2023
Replaced evaporator fan motor
We serviced a
GE COOKTOP
Model JB700DJ1WW
Near West Springfield, MA 01089
Mike K.
Job Details:
11/22/2023
"Cs says the front two burners stay on, not working at lower temperatures. Rf burner cycling on/off for as it should, Lf staying on, same with single or dual burner on each. Cs says rf burner has just been staying too hot regardless of setting.Quoted for burners with built in sensor likely cause, possible needing switches as well.Denied, collected for service call."
We serviced a
JENN-AIR OVEN
Model JMW2430DS01
Near West Springfield, MA 01089
Mike K.
Job Details:
11/22/2023
"Replaced user interface and tested, each button responsive, microwave and oven operating.."
We serviced a
WHIRLPOOL RANGE
Model WFG515S0ES1
Near Prospect, CT 06712
Jimmy R.
Job Details:
11/22/2023
"Tested unit and found both front burners would not light found ignitor coming on but not sparking in the correct location. Cleaned ignitors and cleaned burner heads found flame to night on simmer adjusted all flams checked lighting and unit is now lighting up and working properly, advised customer going slow is the best for the bigger burners"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near Cheshire, CT 06410
Jimmy R.
Job Details:
11/22/2023
"Ran unit and found no water leaking anywhere from machine checked rails and made sure everything was tight and secure, ran unit threw a power wash and no leaking everything is dry as can be. Advised customer to watch unit at this time there is nothing leaking and no signs of a leak if any issue plz call back and to record where it is dripping from"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Cheshire, CT 06410
Jimmy R.
Job Details:
11/22/2023
"Tested unit and found ice maker in fridge section not making ice and leaking when trying to make ice, checked ice maker and found ice mold broken causing mold to fall down and leak water out, found ice maker cracked causing issue. Replaced faulty ice maker and cycled unit found ice maker not filling and working properly. Checked over fridge section and customer had been having an issue with lower draw freezing food checked thermistors and found reading correct adjusted temps in fridge and freezer stopped some of the air from flowing into draw to help with freezing. All operations are now working to specs"
We serviced a
WHIRLPOOL DRYER
Model CEM2760TQ2
Near West Springfield, MA 01089
Mike K.
Job Details:
11/22/2023
"Replaced belt and pulley and unit operating fine, heating and tumbling verified."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Berlin, CT 06037
Jimmy R.
Job Details:
11/22/2023
"Checked over unit and found ice maker had stopped producing ice then would start again then stop, checked ice make and cycled unit found ice maker would cycle two times then fill with water ice maker is faulty. Replaced ice maker and cycled unit found unit now filling proper and all operations now working to specs"
We serviced a
WEBER FREEZER
Model WZF56R16DW04
Near Southington, CT 06489
Jimmy R.
Job Details:
11/22/2023
"Checked over freezer and found unit had started working just the high temp light was on, checked cooling and found evap frosting all the way to the bottom, noticed sides of cabinet on unit hot. Checked compressor and found running hot to the touch, wile in basement noticed the temps down there are super hot from furnace running had to be over 80 degrees advised them the down stairs it to hot for the freezer to run right its over heating the compressor and shutting down there is no cool air flowing in basement. Added a fan they had to help circulate the air advised they will need some circulation down there to help with freezer the unit is working properly just over heating once air is moving better it will stop it from shutting down"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Southington, CT 06489
Jimmy R.
Job Details:
11/22/2023
Installed new vent fan motor checked fan and unit is now blowing and circulating air properly. Checked all other operations and unit is working to factory specs
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Brooklyn, CT 06234
Amanda R.
Job Details:
11/22/2023
Shield fell off screws missing ; ordrng 1 W11409708 (Shield) and 2 W11573574 (Screw)s and 1 W11239857 (Belt)
We serviced a
KITCHENAID DISHWASHER
Model KUDS01ILBL1
Near Hampton, CT 06247
Amanda R.
Job Details:
11/22/2023
The panel sent didnt have window cut out for display need to reorder panel installed so they can use took pictures ; ordrng 1 WP8531245 (Panel)
We serviced a
MAYTAG DRYER
Model MED5500FW1
Near Douglas, MA 01516
Angel R.
Job Details:
11/22/2023
Installed dryer repair kit tested ok.; used 1 4392067 ( DRYER REPAIR KIT) from stock
We serviced a
FRIGIDAIRE RESIDENTIAL REFR
Model LFFH20F3QWG
Near Worcester, MA 01604
Angel R.
Job Details:
11/22/2023
"Installed parts, compressor came on. Advised customer to keep an eye on it for the next couple days."
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Worcester, MA 01604
Angel R.
Job Details:
11/22/2023
"Installed new suspension rods, tested ok."
We serviced a
WHIRLPOOL VENTHOODS
Model UXT5536AAS3
Near Unionville, NC 28110
Jonathan J.
Job Details:
11/22/2023
Part number received from Whirlpool is an evaporator harness for a refrigerator not a control. Part number is attached to harness is correct wrong part. Office to call customer when part comes in after inspection has occurred to make sure correct part is in box or bag ; ordrng 1 w10851619 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Matthews, NC 28104
Jonathan J.
Job Details:
11/22/2023
"I maker, I replaced inlet valve assembly Control, and expansion board. I tested operations no leaking occurring at this time from anywhere customer to continue to monitor."
We serviced a
AMANA DRYER
Model NED4700YQ0
Near West Springfield, MA 01089
Mike K.
Job Details:
11/22/2023
Replaced timer and heating fine in timed dry
We serviced a
WHIRLPOOL RANGE
Model WOC54EC0HS04
Near Stallings, NC 28104
Jonathan J.
Job Details:
11/22/2023
I replaced use your interface tested operations no additional issues found everything is now working fine.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Windsor, CT 06095
Gary V.
Job Details:
11/22/2023
"Inspected and found multiple faults, communication, lid lock fault, long drain, rpm, water ring, off balance. Replaced lid lock, and actuator and capacitor, attempted diagnostics and main control not sending voltage to motor. Will order part and call when we can return as office was closed and couldnt give return date.; ordrng 1 W11621180 (Main acu), used 1 W11394572 (DOOR LOCK), 1 W11395618 (CAPACITOR/INTER COIL), and 1 W10913953 (ACTUATOR) from stock"
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near West Hartford, CT 06117
Gary V.
Job Details:
11/22/2023
"Inspected and found open thermal fuse, replaced and cycled, tested fine.; used 1 3392519 () from stock"
We serviced a
144 OVEN
Model WEE745HOFS0
Near Charlotte, NC 28216
Robert A.
Job Details:
11/21/2023
"Cx complaint that the unit does not work in bake function. I inspected unit to confirm the complaint. I found the cooktop elements work fine. I checked the element, it has a break in it. The unit needs a new element to resolve the issue. TS says I have one but its not on my van. Im ordering the part for the return visit. ; ordrng 1 W10779716 (Element), used 1 W10779716 (ELEMENT) from stock"
We serviced a
GE REFRIGERATOR
Model PFSS5NJWASS
Near Wilbraham, MA 01095
Roger R.
Job Details:
11/21/2023
Found unit has a bad compressor. Quoted $699 for compressor and $799 for labor.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Gastonia, NC 28056
Ryan S.
Job Details:
11/21/2023
Customer complete f1e1 error. Needs new control board. Informed customer office will call when part comes in. ; ordrng 1 W11620481 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Charlotte, NC 28208
Jeff L.
Job Details:
11/21/2023
Unit is either in restriction or has a leak I ordered what would be necessary to repair either problem I advised customer the office will call when parts come in.2xframe 2xframe 2xframePart#W11592009Part#W10865322Part#W11035643Part#W10911314; ordrng 1 W11592009 (Compressor) and 1 W10865322 (Fresh food evaporator) and 1 W11035643 (Freezer evaporator) and 1 W10911314 (Ice bucket) and 2 2xframe (2xframe)s
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Lancaster, SC 29720
Jonathan J.
Job Details:
11/21/2023
"Complaint washing machine will not latch will not start a cycle will not wash. I found Spare bolt. mount bolt from the factory had gotten wedged against belt, guard, damaging belt and capacitor leading to customers issue. I replaced capacitor drop belt and latch tested operations. No additional issues found with washing machine today. Everything is working normally.; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK , used 1 W11395618 (CAPACITOR/INTER COIL), and 1 WPW10006384 (BELT) from stock"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Davidson, NC 28036
Robert A.
Job Details:
11/21/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Huntersville, NC 28078
Robert A.
Job Details:
11/21/2023
Cx complaint that the units upper spray arm is not working. I inspected the unit to confirm the complaint. I found the upper spray arm has separated and needs to be replaced. The part has been ordered but has not yet been received. I marked the part for the return.; O-emld tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Davidson, NC 28036
Vincent O.
Job Details:
11/21/2023
Found condensation buildup on countertop where unit sits. Also found evidence on water runs down left side where custsees small puddles. Replaced door seal. All functions check ok. ; used 1 W11483553 (GASKET) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Bessemer City, NC 28016
Ryan S.
Job Details:
11/21/2023
"Customer come of leak. Fond a little water near front left . Took out everything from freezer and ran icemaker. Icemaker filled with no leaks. Pulled off evap cover and drain line isnt clogged. Pulled unit out and found signed of unit or something leaking for a long time. Customer said he had had a leak there before. Found drain line dripping into drain pan and drain pan had water in it and it wasnt leaking, couldnt find leak. Possible ice falling and melting. Verified proper operation."
We serviced a
SAMSUNG RANGE
Model NX60A6511S
Near Springfield, MA 01108
Roger R.
Job Details:
11/21/2023
Found evidence of Insect infestation in unit informed customer we will not be able to service and it is not covered under warranty. I was not able to capture serial number due to infestation.
We serviced a
KITCHENAID WALL OVEN
Model KODE500EBS02
Near Somers, CT 06071
Gary V.
Job Details:
11/21/2023
"Inspected and found fault codes, F2e1,f6e9,f6e6, for communication and shorted ui panel. Quoted and they will call."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Charlotte, NC 28210
Jeff L.
Job Details:
11/21/2023
The lower left corner of freezer door was hitting the kick plate I adjusted the hoses coming from door away from kick plate unit ran and checked okCall complete
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Charlotte, NC 28209
Jeff L.
Job Details:
11/21/2023
Replaced parts ordered by previous tech unit ran and checked ok; dspstn on spec-tagged invntry: 1 W11550891 AGITATOR
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lancaster, SC 29720
Jonathan J.
Job Details:
11/21/2023
"Replaced all parts, tested operations. Customer was trying to pair unit to the Wi-Fi app and unit glitched. Customer needs to call connectivity team to finish pairing new user interface to app. No issues with unit. Unit is working with no issues.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W11419171 CNTRL-ELEC"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Newington, CT 06111
Chuck M.
Job Details:
11/21/2023
Customer complaint is that washer would not complete cycle. Inspected and found drain pump wire broken. Repaired wire temporarily and ordered lower harness. ; ordrng 1 W11643701 (Lower Harness)
We serviced a
SAMSUNG DISHWASHER
Model DW80R7060UG
Near Bristol, CT 06010
Ruben C.
Job Details:
11/21/2023
Checked unit found wash motor is not pumping water enough arms barely moving ordering sump and wash motor ; rqstng P&A on 1 DD93-01013A (Motor assy) and 1 DD67-00125C (Sump)
We serviced a
SAMSUNG RANGE
Model NX58H9500WS/AA
Near Hartford, CT 06105
Ruben C.
Job Details:
11/21/2023
Checked unit found door was not in all the way from last service not a problem with unit reinstalled door now door switch is closing was not cust fault no charge
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Pomfret, CT 06259
Amanda R.
Job Details:
11/21/2023
Complaint not filling with enough water showed customer bulky items fills with the most water
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Webster, MA 01570
Amanda R.
Job Details:
11/21/2023
Has extended warranty
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Killingly, CT 06241
Amanda R.
Job Details:
11/21/2023
Door drooping when opening coming from door hinges ; ordrng 2 WPW10362431 (Hinges)s
We serviced a
JENN-AIR COOKTOP
Model JES1750FS2
Near Charlotte, NC 28211
Jeff L.
Job Details:
11/21/2023
Replaced glass top there were no damages to the new one.unit ran and checked okCall complete
We serviced a
SAMSUNG RANGE
Model NE59J7850WS/AA
Near Mansfield, MA 02048
Aimee Z.
Job Details:
11/21/2023
Installed broil element didnt have anything to hang use old brackets And installed new sensors Preheated to 350 and the oven element shut off; dspstn on spec-tagged invntry: 1 12001655 SENSOR SHORT
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Huntersville, NC 28078
Robert A.
Job Details:
11/21/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Stafford, CT 06076
Chris B.
Job Details:
11/21/2023
Complaint that the unit is not cooling properly and lights not working properly. Found water in the deli select control board and wires rusted out. After leaving the harness wire disconnect the refrigerator started running normal. Will harness wire disconnected for the meantime. Found bad lighting in the fresh food section. Will order parts for a return trip.; ordrng 1 W10815668 (Door Deli) and 1 WPW10769076 (Control Board Display) and 1 W11170612 (Wire Harness) and 1 W11683244 (LED Kit) and 2 W11683242 (LED Lighting)s and 1 2xFrameJob (2x Frame Job)
We serviced a
KITCHENAID WALL OVEN
Model KOST100ESS00
Near Union, CT 06076
Chris B.
Job Details:
11/21/2023
"Complaint that the unit has an error code F3E0. Verified oven sensor and had a reading of 7m ohm out of range. Quoted parts and labor. Replaced oven sensor and unit working normal. 1yr warranty on parts and labor. ; dspstn on spec-tagged invntry: 1 W11179310 CNTRL-ELEC , used 1 12001655 (SENSOR SHORT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Ludlow, MA 01056
Roger R.
Job Details:
11/21/2023
Both doors exhibit finish issues where the doors have rusty looking appearance. Also the freezer was showing moisture issues due to air leaking. Sealed freezer compartment with silicone. Submitted for doors for authorization ; rqstng P&A on 1 LW10803965 (Door FIP) and 1 LW10803941 (Door FIP)
We serviced a
KITCHENAID M/W OTR
Model KHMS2040BSS2
Near Brimfield, MA 01010
Chris B.
Job Details:
11/21/2023
Complaint that the unit is turning of the light by itself. Sometimes it works and sometimes it doesnt. Found bad switches and latches. Quoted parts and labor. Customer will think about it. Collected trip fee. Customer has 7 days to waive trip fee into labor.
We serviced a
SAMSUNG WASHER
Model WF45N5300AF/US
Near West Brookfield, MA 01585
Chris B.
Job Details:
11/21/2023
Complaint that the unit is leaking water from the bottom left. Found dispenser hose not connected to the drum. Reattached the hose and ran a quick cycle and all running normal. No leaks detected. Cold side hose needed tightening.
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near South Hadley, MA 01075
Chris B.
Job Details:
11/21/2023
Complaint that the unit is not drying properly and is making noises while turning. Found stripped blower wheel. Replaced part and unit running normal. ; used 1 WP697772 (BLOWER WHEEL) from stock
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ03
Near Tolland, CT 06084
Gary V.
Job Details:
11/21/2023
"Concern is loud buzzing from back of unit. Inspected and found unit cooling and all functions test normal at this time. No abnormal noises, quoted for compressor replacement if need be, but unit working properly at this time."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Shrewsbury, MA 01545
Angel R.
Job Details:
11/21/2023
"Installed parts, problem persisted. Checked voltage to fill valve and coming in at 14 volts, wash motor running constantly. Possible wire harness issue or interference with pump and motor. Will order both.; rqstng P&A on 1 W11458664 (Harness) and 1 W11087376 (pump&motor)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Westfield, MA 01085
Mike K.
Job Details:
11/21/2023
"Under 1 yr warranty per receipt, took photo.Unit not tumbling, but motor is running. Found belt shredded and dryer motor pulley broken. Replaced motor and belt and unit tests fine in timed dry, heating and tumbling properly.; used 1 279827 (MOTOR), and 1 341241 (BELT) from stock"
We serviced a
WHIRLPOOL WALL OVEN
Model KEBC147KWH06
Near West Springfield, MA 01089
Mike K.
Job Details:
11/21/2023
"Removed old sensor and getting 1.084 K ohms at room temperature, which is a normal reading for room temp. Replaced sensor. Control for this unit is nla.Calibration was at 35. Set to 0 and preheated to 350.Cycling temps: at end of preheat it was309- 291, next cycle 357 - 326, 372 - 333, 372 - 333.Took awhile to get there, but then cycles were consistent and averaged where they should be. Fans come on in convection, not in regular bake, which is correct per logic diagram on tech sheet.Explained to cs that it looks to be keeping temp fine once giving longer to heat, about and extra 30 minutes. Explained we could refund repair, except for service call, but she wanted new part left in. Told her to talk to office if unsatisfied as basic diagnostics would be to replace control, which is nla and it does seem to be keeping temp properly when it gets there."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1835VS3
Near Easthampton, MA 01027
Mike K.
Job Details:
11/21/2023
Compressor/fans running only frosting first turn of evap. Sealed system issue. Quoted for compressor and labor and let know there would be additional cost (couplers/drier) that I wasnt finding on parts list. Repair denied.Collected for service call.Suggested to contact Frigidaire as possible something could be covered under their warranty.
We serviced a
GE RANGE
Model JB650SF1SS
Near Southampton, MA 01073
Mike K.
Job Details:
11/21/2023
"Lf burner not heating, found 240v at burner briefly when on and burners not open, but no voltage directly at coils and turns off quickly.Quoted for burner/switch/ labor turns off quickly and even when off and not hot or heating still blinking hot cooktop indicator, bad heat sensor on burner.Collected for service call and estimate saved"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Charlotte, NC 28269
Robert A.
Job Details:
11/21/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Davidson, NC 28036
Vincent O.
Job Details:
11/21/2023
Found no bake or broil. Upon arrival found unit turned on 500 broil and left in vacant home. Found faulty control causing no bake or broil. Order and replace control and ignitor. Burners working properly. ; ordrng 1 W11620481 (Control) and 1 W11590294 (Ignitor)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Cornelius, NC 28031
Vincent O.
Job Details:
11/21/2023
Found f4e2 error. Ran diagnostics and verified no voltage to heater. Order and replace control and heater. ; ordrng 1 W11537778 (Heater) and 1 W11629912 (Control)
We serviced a
WHIRLPOOL WASHER
Model WFW8540FW0
Near Shrewsbury, MA 01545
Angel R.
Job Details:
11/21/2023
"Ran diagnostics found F9E1 long drain, F5E2 door lock error, F8E3 overflow conditions. Ran quick cycle with items, tested ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Springfield, MA 01119
Roger R.
Job Details:
11/21/2023
"Customer also complained of heavy frost in the freezer. Unit has a bad defrost heater and will need a new heater. ; ordrng 1 W11650661 (Heater, defrost)"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Springfield, MA 01119
Roger R.
Job Details:
11/21/2023
Installed new drum bearings due to damage from improper installation during production.
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Springfield, MA 01103
Roger R.
Job Details:
11/21/2023
Found unit Locked and trying to drain while empty. Cannot get unit into diagnostic mode. This unit will need a new main control. Called Imani and was given verbal authorization for parts and labor of $299 for part and $239 labor rate. Will order part and return to install asap ; ordrng 1 W11616491 (CNTRL-ELEC)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Ludlow, MA 01056
Roger R.
Job Details:
11/21/2023
Both doors exhibit finish issues where the doors have rusty looking appearance. Also the freezer was showing moisture issues due to air leaking. Sealed freezer compartment with silicone. Submitted for doors for authorization ; rqstng P&A on 1 LW10803965 (Door FIP) and 1 LW10803941 (Door FIP)
We serviced a
MAGIC CHEF RANGE GAS
Model X60.5
Near Chicopee, MA 01020
Roger R.
Job Details:
11/21/2023
Found unit not igniting properly. Pilot is lit but gas safety valve is not operating. Due to the age of this system parts are not longer available. Recommend replacing unit. ; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GPS0
Near Chicopee, MA 01013
Roger R.
Job Details:
11/21/2023
Found unit not getting proper power at house connection. Recommend calling an electrician.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Charlotte, NC 28205
Robert A.
Job Details:
11/21/2023
Cx complaint that the units evap was covered in ice. I inspected the unit to confirm the complaint. I found no error excessive ice on the evap. I repositioned the evap thermistor to the insulated sleeve and tested the heater. The unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Charlotte, NC 28211
Jeff L.
Job Details:
11/21/2023
Found dryer flex vent pinched off behind unit and safety thermostat was open. Reset safety thermostat cut down vent unit ran and checked okCall complete
We serviced a
MAYTAG REFRIGERATOR PAN
Model MSS25N4MKZ04
Near West Hartford, CT 06110
Chuck M.
Job Details:
11/21/2023
Customer complaint is that refrigerator door handle makes a ding sound when opening the freezer door. Inspected and found door handle is good. Customer was grabbing the freezer door handle and pressing his thumb on the FF door handle to pop open the freezer door. The door handles are 3 parts. The metal tube handle has movement when opening the door that way. Advised customer to open the door as designed. Handles are tight and secure.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Rock Hill, SC 29732
Mitch H.
Job Details:
11/21/2023
"Checked and found bracket for evaporator fan cracked causing motor to vibrate and make noise. Ordering bracket, motor and fan blade. Advised customer that office will call to schedule return when parts arrive.; ordrng 1 WP2315549 (Evaporator fan motor) and 1 WP2169142 (Fan blade) and 1 W11263195 (Bracket)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF265BEAESR/AA
Near Attleboro, MA 02703
Aimee Z.
Job Details:
11/21/2023
Installed new water valve and tested for leaks complete
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near North Attleborough, MA 02760
Aimee Z.
Job Details:
11/21/2023
"F0E3. OverloadF8e6 water hazardWasher over fill with water and got locked up .Ran diagnostics and got lid open and ran a pressure test pastWasher acting Iratic Ordering new valve and Cntrl with latch; ordrng 1 W11419171 (Cntrl) and 1 W11165546 (Water valve) and 1 W11394572 (Latch), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Medway, MA 02053
Aimee Z.
Job Details:
11/21/2023
"Leaks at dispenser, bellows has tears; ordrng 1 W11314648 (Bellows) and 1 W11524105 (Dispenser complete)"
We serviced a
KITCHEN AID DISHWASHER
Model KDTE204KPS0
Near Norfolk, MA 02056
Aimee Z.
Job Details:
11/21/2023
"Found needs new drain pump , cleared water . Dropped drain pump found the drain pump Shroud scratched .Cust had pump he purchased installed still didnt drain .Couldnt find any clogs in hoses. Needs new wash pumpComes with new shroud and drain pump on wash pump.Cwa and get back to office today"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF7365DAB13
Near Plainville, MA 02762
Aimee Z.
Job Details:
11/21/2023
Checked error codes E2 Icemaker lost positionRan I ice maker nest 57Cwa on ice maker
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Thomaston, CT 06787
Jimmy R.
Job Details:
11/21/2023
"Tested unit and found machine making noise wile in a spin and when agitating, checked noise and found coming from under unit. Found rotor bolt had fallen off making rotor work its way down and start making noise, added lock tight to bolt and tightened rotor back up. Recalibrated control and ran a spin cycle all operations are now working to factory specs"
We serviced a
MAYTAG WASHER
Model MVW6230RHW1
Near Rock Hill, SC 29730
Mitch H.
Job Details:
11/21/2023
"Called office to verify entitlement. Washer has a 5 year parts and labor warranty. Checked and found wires to drain pump broken. Repaired wiring, tested, washer now operating properly."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Rock Hill, SC 29730
Mitch H.
Job Details:
11/21/2023
"Disassembled washer. Replaced gear case, basket, actuator, cam and all other listed parts. Reassembled,ran calibration, automatic test cycle and manual tests for agitate and spin. All passed and operating properly.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W11239857 BELT , 1 W11454741 GEARCASE , and 1 WP389140 BLOCK,DRUM"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ01
Near Fort Mill, SC 29715
Mitch H.
Job Details:
11/21/2023
"Tested and checked compressor, and all fans, no issues found. Checked amp draw on compressor, all good. Refrigerator cooling properly and at proper temperatures. Defrost tests good, no frost or ice buildup on coil. Only noise observed is normal operating sounds. Explained to customer that refrigerator is operating normally and no issues found. Collected for service call on ck."
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Fort Mill, SC 29715
Mitch H.
Job Details:
11/21/2023
"Tested and ran diagnostics. No stored error codes. Ran component tests and found gear case making loud grinding noise in agitate. Quoted customer for replacement of gear case, slider and wash plate. Saved estimate. Collected for service call on ck."