We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB2
Near East Longmeadow, MA 01028
Mike K.
Job Details: 02/03/2024
"Replaced dispenser and ran diagnostic cycle, verified dispenser operation. Explained to customer about dish placement and operation of unit.; dspstn on spec-tagged invntry: 1 W11412300 DISPENSER"
We serviced a
MAYTAG WASHER
Model MVW6230RHW0
Near Marshville, NC 28103
Jonathan J.
Job Details: 02/02/2024
Complaint washer squealing during fast spin. I found drive belt slipping causing noise I tested operation after replacing drive belt no further issues or noises heard. ; used 1 W11239857 (BELT) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Amherst, MA 01003
Chris B.
Job Details: 02/02/2024
Complaint that the door is bent. Found the bottom edge damaged. Replaced part and unit working normal.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Somers, CT 06071
Roger R.
Job Details: 02/02/2024
Found ui not responding. Replaced with new control and unit working ok.
We serviced a
WHIRLPOOL FREEZER
Model WSZ57F18DM00
Near Longmeadow, MA 01106
Roger R.
Job Details: 02/02/2024
"Found unit not defrosting.. frosted evaporator Initiated defrost process using test mode. Heater came on and started defrosting. This indicates heater and limiter good. Quoted for new control and labor. ; ordrng 1 W11382528 (Control, freezer)"
We serviced a
GENERAL ELECTRIC DRYER
Model GFD85ESPN0RS
Near New Britain, CT 06053
Chuck M.
Job Details: 02/02/2024
Customer complaint is that dryer door strike is broken and door does not line up with strike. Confirmed issue and ordered door strike and door hinge. P&A ; rqstng P&A on 1 WE01X34284 (Door Strike) and 1 WE01X29719 (Hinge)
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Charlotte, NC 28209
Ryan S.
Job Details: 02/02/2024
Tech was assigned as a helper;
We serviced a
MAYTAG WASHER
Model MVWB855DC
Near Amherst, MA 01002
Chris B.
Job Details: 02/02/2024
"Complaint that the unit in times it would not respond. Found error codes F5E4, F5E1 and F2E1. Mentioned to the customer to keep lid closed when starting the unit. Ran diagnostic cycle and found no issues with the washer. Verified touch panel and all tested properly. All working normal.; used 1 W10861642 (DOOR LOCK) from stock"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Charlotte, NC 28214
Jeff L.
Job Details: 02/02/2024
Replaced drain pump assembly unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Charlotte, NC 28214
Ryan S.
Job Details: 02/02/2024
Came to replace part ordered by previous tech. Installed part and reassembled unit. Ran unit and watched heater cycle on and off. Verified unit working as designed. ; dspstn on spec-tagged invntry: 1 279320 TERMINAL BLOCK
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Charlotte, NC 28214
Ryan S.
Job Details: 02/02/2024
"Customer complained of long dry times and little lint in lint trap. Found unit was running properly took off lint chute and area was clear of obstructions and fan was running properly. Found chute wasnt connected properly on top and had to move and attach chute to correctly attach chute. Lint had gone into frame area because of this. Customer said unit had never been worked on and she had always had an issue with this. Repaired chute and was able to add aluminum heat resistant tape to areas that needed them. Air,flow is good now, also found unit was pushed a little too far back causing exhaust to be crimped. Informed customer that was the long dry times issue. The chute issue was the lint issue. Verified proper operation and unit now had proper airflow out of exhaust to outside vent."
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Mooresville, NC 28117
Robert A.
Job Details: 02/02/2024
"Cx complaint that the unit is still intermittently working. I inspected the unit to confirm the complaint. I found the unit loses power as the door moves, open and closed. I checked the harness and found the connector at the control board loose. I did not secure the connector at the last visit. I secured the connector and tested the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Hebron, CT 06248
Jeremy B.
Job Details: 02/02/2024
Installed new gearcase and clutch. Ran calibration then diagnostic test all checks ok. ; dspstn on spec-tagged invntry: 1 W10754448 CLUTCH
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Marlborough, CT 06447
Jeremy B.
Job Details: 02/02/2024
Wash motor getting 120vac but only hums water not flowing needs new motor sump assy. ; ordrng 1 W11460945 (Motor sump assy)
We serviced a
ELECTROLUX WASHER
Model EFLS617SIW0
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 02/02/2024
Installed new parts and ran test cycle all checks ok.
We serviced a
JENN-AIR RANGE
Model JJW2430DP03
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 02/02/2024
Oven keep giving stuck key error code. Tried resetting and unplugging and plugging all connections back in with luck needs new panel. ; ordrng 1 W11236887 (Control panel)
We serviced a
WHIRLPOOL WALL OVEN
Model WOS31ES0JS01
Near East Longmeadow, MA 01028
Roger R.
Job Details: 02/02/2024
Found unit has a failed thermal fuse at control panel. ; ordrng 1 WPW10545255 (FUSE-THRML)
We serviced a
SAMSUNG WASHER
Model WA44A3405AP
Near Putnam, CT 06260
Amanda R.
Job Details: 02/02/2024
"Not spinning out clothing bearing bad ; rqstng P&A on 1 Dc97-21903a (Wash plate) and 1 Dc61-03307a (Housing) and 1 Dc97-16984c (Bearing) and 1 Dc31-20014c (Drain pump), states that autho needed"
We serviced a
MAYTAG WASHER
Model MVWC400XW3
Near Meriden, CT 06451
Jimmy R.
Job Details: 02/02/2024
"Checked over unit and found lid strike had broken off causing unit to not sense lid is down so unit would not start a cycle. Replaced faulty strike and recalibrated unit, ran washer threw a wash and drain cycle checked all operations and unit is working properly ; dspstn on spec-tagged invntry: 1 W10404050 DOOR LOCK"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Waterbury, CT 06704
Jimmy R.
Job Details: 02/02/2024
"Checked over unit and found dryer would not dry clothes the first cycle, ran diagnostics and found venting error checked vent and found lint screen plugged solid due to vent crimped in half blocking all air flow out of unit. Cleaned lint and advised customer venting need to be replaced or cleaned for proper operation. Ran dryer and unit is heating and now working to specs"
We serviced a
GE WALL OVEN
Model JK1000SF3SS
Near Springfield, MA 01109
Roger R.
Job Details: 02/02/2024
"Found door gasket worn and broiler on when oven is off. Quoted $189.99 for new control and $59.99 for door seal and 259 labor rate. Customer will call if repair Id desired. ; ordrng 1 WB27X23307 (Control) and 1 WB35X34867 (Gasket, door)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Springfield, MA 01109
Roger R.
Job Details: 02/02/2024
Found unit connected to a water control device that is not allowing water to flow into washer. Recommend calling building maintenance to have water issue addressed.
We serviced a
GE DISHWASHER
Model GDT655SMJ2ES
Near Ware, MA 01082
Chris B.
Job Details: 02/02/2024
Complaint that the vent came off and the bottom plate. Reinstalled both parts and dishwasher working normal. Collected minor repairs.
We serviced a
SAMSUNG REFRIGERATOR
Model RF31CG7400SRAA
Near North Brookfield, MA 01535
Chris B.
Job Details: 02/02/2024
Complaint that the unit is leaking water from the back on the IM feed line. Found bad water line. Will contact office due to refrigerator so new to find parts list. Called Randy and he will search for the part with the connector. Mentioned to the customer we will search for the part and will reschedule to return. ; ordrng 1 OfficeWillLookupParts (Office Will Lookup Parts)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Charlotte, NC 28214
Jeff L.
Job Details: 02/02/2024
Replaced cam and belt unit ran and checked okCall complete; used 1 W10721967 (Cam) from stock
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS3
Near Charlotte, NC 28216
Jeff L.
Job Details: 02/02/2024
When took back of range cock roaches went everywhere. I condemned unit no repairs are to be made to this unitSR#7738387475 (Leon)Call complete
We serviced a
GE DISHWASHER
Model GSD500L01AW
Near Springfield, MA 01103
Mike K.
Job Details: 02/02/2024
"Attempted to remove unit to replace motor assy, got legs up, but would not clear floor/cabinet even with being able to tilt forward. Kitchen remodel has raised floor level. Took photos and showed customer. She will talk it over with husband. I explained we can do the repair if they can get unit out, but they may also consider just replacing if they need to pay to get it out anyways.Customer says she will contact office next week with decision.; saved tckt"
We serviced a
GE RANGE
Model JS630SF1SS
Near Springfield, MA 01109
Mike K.
Job Details: 02/02/2024
Replaced burner and verified operation.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte, NC 28213
Jeff L.
Job Details: 02/02/2024
Found lid lock just clicking no operation of machine needs new lid lock for good repair rescheduled for 2-9-24 pmPart#W11513248; ordrng 1 W11513248 (Lid lock)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRFS2823AD0
Near Springfield, MA 01108
Roger R.
Job Details: 02/02/2024
"Found unit running but not cooling. All fans and compressor running. Unit has a sealed system leak and would need a compressor and leak repair. ; rqstng P&A on 1 5304530943 (Compressor), ordrng 1 5303305677 (Drier)"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS5
Near Springfield, MA 01108
Roger R.
Job Details: 02/02/2024
"Found door switch not installed properly and broken. Will need to order new switch and return to install asap. ; ordrng 1 W11620712 (Switch, light)"
We serviced a
WHIRLPOOL DRYER
Model ADG7000AW
Near Newington, CT 06111
Amanda R.
Job Details: 02/02/2024
Customer dropped butter knife in lint trap housing used magnet and got it out
We serviced a
FRIGIDAIRE REFRIGERATOR
Model PHSC39EESS5
Near Newington, CT 06111
Amanda R.
Job Details: 02/02/2024
Replaced evaporator heater element
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near East Windsor, CT 06016
Gary V.
Job Details: 02/02/2024
"Arrived and parts where incorrect, will reorder and return.; ordrng 1 W11189145 (Ice door) and 1 W11574766 (Ui panel), dspstn on spec-tagged invntry: 1 W10822606 AUGER MOTOR"
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ2
Near Matthews, NC 28104
Jonathan J.
Job Details: 02/02/2024
"Complaint, dishwasher is leaking per customer. The tub of the dishwasher was half full of sudsing going to the bottom of the middle spray arm. I found cause of over sudden condition is due to the detergent that was being used in the dishwasher. I tested operations with normal dishwasher detergent and dishwasher. No sudsing occurring no additional issues. Found with dishwasher at this time. Everything is working properly no leaking occurring at this time either I performed bath to kill sudsing in the dishwasher before departure. I inspected door gasket. No issues with the door gasket. Everything is working fine."
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Matthews, NC 28104
Jonathan J.
Job Details: 02/02/2024
"Complaint washing machine is in operable lid will not latch properly lid is broken. Leaking on the floor. I found gearcase is leaking oil and has left a yellowing stain on tile floor. I found glass lid is broken plastics become brittle due to normal wear and tear not a customer abuse, issue unit will need glass lid and gear case with associated parts to fix. Lid is on back order office to call customer when parts come in ; ordrng 4 W11404293 (Screw)s and 1 WP8572974 (Hinge) and 1 WP8563965 (Hinge) and 1 W11256781 (Lid) and 1 W10915701 (Rotor) and 1 W10754448 (Clutch) and 1 W10734521 (Clutch) and 1 W11393685 (Gearcase) and 1 W10909670 (Spanner nut) and 1 W10902814 (Washplate)"
We serviced a
WHIRLPOOL MICROWAVE
Model RMC305PVS00
Near Matthews, NC 28104
Jonathan J.
Job Details: 02/02/2024
Complaint microwave is continuing to heat magnetron is being activated as soon as door is closed and power is supplied will try and pop a bag of popcorn without being customer declined repair today is going to look at replacement options. Unit may also have a stick relay main control is nla ; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Springfield, MA 01118
Roger R.
Job Details: 02/02/2024
"Found unit had noisy rollers and worn belt. Installed kit for noise and also door catch broken. Will need to order and return; ordrng 1 W11429587 (Catch, door)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFFS20EYMS04
Near Prospect, CT 06712
Jimmy R.
Job Details: 02/02/2024
"Checked over ice maker and found ice bin frozen solid unit is making ice but freezing when sitting in the bin, cycled ice maker and found ice maker mold leaking water into bin when unit would fill. Removed old ice maker and found ice maker mold cracked and leaking water into bin causing the freezing, replaced ice maker and cycled unit filled and is now holding water and operating to specs"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Charlotte, NC 28213
Jeff L.
Job Details: 02/02/2024
Replaced sump assembly all operations normal no leaks unit ran and checked okCall complete
We serviced a
ELECTROLUX WASHER
Model EFLS527UIW0
Near Cheshire, CT 06410
Jimmy R.
Job Details: 02/02/2024
"Checked over washer due to unit leaking water from front of door every few cycles, checked door bellow and found in good shape and sealing against door properly ran unit threw a heavy wash cycle and checked water flow in tub noticed clothes would work there way towards the door pushing the door and then dripping out. Tipped unit back to stop clothes from pushing on door let unit run and all operations are now working properly advised customer to keep a watch out just to make sure everything is now ok"
We serviced a
MAYTAG WASHER
Model MVW5035MW1
Near Southington, CT 06489
Jimmy R.
Job Details: 02/02/2024
"Tested unit and found washer would not start a cycle it would just flash sensing, ran diagnostics and found errors F9e1 long drain F8e6 water hazard ran unit thew a test cycle and found machine would not drain water in tub tipped unit back and found drain pump wires pulled from connection causing no power to drain pump and unit to shut right off. Replaced connections on pump with new connectors recalibrated unit and ran a wash cycle, checked all functions and unit is now working to specs"
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Wolcott, CT 06716
Jimmy R.
Job Details: 02/02/2024
"Checked over washer and found unit would not come on no display tried running a diagnostics cycle and no communication. Removed console and found control not powering up and corroded customer had a water line break and it got onto the machine shorting out control, unit will need new control to fix issue. Checked over rest of unit and Gearcase is leaking oil too advised customer and they will hold off on parts for now and most likely replaced machine"
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near New Britain, CT 06053
Chuck M.
Job Details: 02/02/2024
Customer complaint is that dryer was not drying properly and it was noisy. Inspected and found lint on blower wheel. Cleared lint and tested. Dryer is working properly. Showed customer it works.
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near New Britain, CT 06053
Chuck M.
Job Details: 02/02/2024
"Customer complaint is that washer drain hose knock against back panel of washer. Washer is balanced, checked basket, and made sure drain hose is not too far down stand pipe. Drain hose checked ok. It is fully extended to reach drain pipe. Ran automatic test cycle successfully. Attempted to strap drain hose away from washer but no other option works. Explained to customer that washer does shake during draining and spinning."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ2
Near Bristol, CT 06010
Chuck M.
Job Details: 02/02/2024
Customer complaint is that dishwasher door handle was loose. Tightened and it is secure. Customer complaint is that dishwasher leans forward when door is open and rack is on door. Inspected and found legs were not completely touching the floor. Lower legs and now dishwasher still leans forward because legs slide on linoleum floor. Customer will resolve.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Mooresville, NC 28115
Robert A.
Job Details: 02/02/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Mooresville, NC 28115
Robert A.
Job Details: 02/02/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Farmington, CT 06085
Chuck M.
Job Details: 02/02/2024
Replaced heater and tested. Dishwasher checked ok. No odors coming from dishwasher. ; dspstn on spec-tagged invntry: 1 W10703867 HEATER
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Ellington, CT 06029
Gary V.
Job Details: 02/02/2024
"Concern is banging and noise. Inspected and found OL fault for off balance load, cycled unit with load of clothes and ran thru no problems. Customer may have had off balance load,all functions test fine at this time."
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Willington, CT 06279
Gary V.
Job Details: 02/02/2024
"Inspected and found lid assy broken, quoted and she will call."
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Tolland, CT 06084
Gary V.
Job Details: 02/02/2024
"Inspected and found detergent dispenser cups where in the dispenser upside down, found no fault codes, cycled and tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Torrington, CT 06790
Jimmy R.
Job Details: 02/02/2024
Checked over unit and found no lights coming on in unit found light switch had broke off causing issue. Replaced switch and lights are now operating and working to specs ; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Monroe, NC 28110
Jonathan J.
Job Details: 02/02/2024
Complaint dryer would not Turn on touchscreen was completely unresponsive. A couple of days ago. Customer unplugged dryer and dryer has been working. Just fine ever since. I discovered dryer has a software update. Customer paired dryer to Wi-Fi so it can update. No error codes and fault history no additional issues found with dryer at this time.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near West Hartford, CT 06119
Amanda R.
Job Details: 02/02/2024
F0e5 f7e8 error complaint getting stuck on sensing or sometimes in the middle of cycle explained loading alike items and under loading and overloading ; ordrng 1 W11195971 (Stator) and 1 W11260238 (Rotor)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Monroe, NC 28110
Jonathan J.
Job Details: 02/02/2024
"Complaint washing machine, squealing during spin cycle even when nothing is in it. I found gear case is squealing leaking oil will need gearcase and associative parts. No additional issues found with washing machine today. Check suspension no issues. Found no error codes in fault history either. ; ordrng 1 W11239857 (Drive belt) and 1 W10721967 (Clutch) and 1 W11449840 (Gearcase) and 1 W11551646 (Nut) and 1 W10902814 (Washplate)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Unionville, NC 28110
Jonathan J.
Job Details: 02/02/2024
Complaint center burner will not ignite have to use a lighter to get it to ignite. I found igniter is faulty no clogged orifices just igniter issue. Im ordering igniter harness to fix.; ordrng 1 W10852959 (Ignitor) and 1 W11507532 (Ignitor) and 1 W11507531 (Ignitor)
We serviced a
MAYTAG WASHER
Model MVW6230RHW0
Near Marshville, NC 28103
Jonathan J.
Job Details: 02/02/2024
Complaint washer squealing during fast spin. I found drive belt slipping causing noise I tested operation after replacing drive belt no further issues or noises heard. ; used 1 W11239857 (BELT) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near Walpole, MA 02081
Aimee Z.
Job Details: 02/02/2024
Error. Ode 8 1 error codes needs new water valve also ; ordrng 1 W11434044 (Water valve)
We serviced a
JENN-AIR RANGE
Model JES9800CAS02
Near Watertown, CT 06795
Jimmy R.
Job Details: 02/02/2024
"Checked over unit and found oven off a few degrees when in a bake cycle checked stove top and let front two burners cycle on high then on low and both burners operated properly they cycled on and off normally let them stay on and ran a diagnostics cycle checked for errors and no codes in unit ran unit thew a calibration cycle and reset cntrl. Heated oven back up and unit is now at temp and reading within a few degrees, checked stove top again and unit is cycling and working as designed. Customer is going to try unit and see how it is if still not working for them they will replace infinite switches, I also leveled unit and they are going to check how it bakes"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Waterbury, CT 06708
Jimmy R.
Job Details: 02/02/2024
"Checked over unit and found machine would not dispense any ice checked ice bin and unit is making ice bin is full, cycled ice maker and found auger not moving ice to push out of dispenser checked motor and found yoke loose tried to tighten but it is striped out causing it to just spin in the shaft. Auger motor and yoke need to be replaced will order new parts and return ; schdld next appmnt for 2/9 FRI 8-1"
We serviced a
WHIRLPOOL DRYER
Model WED7120HC3
Near Monroe, NC 28112
Jonathan J.
Job Details: 02/02/2024
Sr File number 7738384815 engineering issues must change out moisture bar sensor assembly per techline if no change or it fails again techline stated they will exchange unit due to engineering issues. Per whirlpool known issues occurring. ; ordrng 2 WP3387223 (Bar)s and 1 W11086603 (Screen)
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near West Hartford, CT 06117
Amanda R.
Job Details: 02/02/2024
Complaint taking multiple cycles to dry no saved errors went over settings recommended cleaning venting lint screen missing felt gasket ; ordrng 1 W10120998 (Lint screen)
We serviced a
WHIRLPOOL OVEN
Model KGRS505XSS05
Near East Hartford, CT 06108
Jeremy B.
Job Details: 02/02/2024
Installed new manifold and tested all burners lighting properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Manchester, CT 06042
Jeremy B.
Job Details: 02/02/2024
Customers complaint is refrigerator making a abnormal noise intermittently for about 15-20 secs. Cycled icemaker and it harvested and filled properly. The ice bin is full. Cycled damper and it sounds fine. Adjusted temps to max and compressor and fans sound normal. Cycled to lowest setting and let cycle off and listened to pressure change.
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ1
Near Denver, NC 28037
Ryan S.
Job Details: 02/02/2024
"Returned to install fan motor ordered. Installed fan motor, ran fan and let customer hear unit running. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11441128 BLOWER MOTOR"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Dallas, NC 28034
Ryan S.
Job Details: 02/02/2024
"Customer complained unit leaked, she also said unit was off balance when it leaked. Ran diagnostics, no error codes stored. Ran component activation, all functions working. Ran high speed spin, unit spinning properly. Inspected under unit. No signs of visual damage. Ran quick wash and unit filled and started washing with no leaks. Informed customer of the possibility of unit leaking when off balance from water going over edge of tub when spinning off balance. Unit working as designed with no leaks."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Davidson, NC 28036
Robert A.
Job Details: 02/02/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Gastonia, NC 28056
Ryan S.
Job Details: 02/02/2024
"Returned to install motor and fan wheel. Ran unit after installing new parts, verified proper operation. ; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSCS25FVMK01
Near Davidson, NC 28036
Robert A.
Job Details: 02/02/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.I collected the remaining balance by CC.
We serviced a
KITCHENAID WALL OVEN
Model KODC504PPS0
Near Cornelius, NC 28031
Robert A.
Job Details: 02/02/2024
"Cx complaint that the oven temps are off. I inspected the unit to confirm the complaint. I attempted to calibrate the unit as stated in his use and care guide, I could not find a calibration setting. The service matters use and care guide does not mention calibration. I preheat both ovens one to 400 and the other 425. Both reached the set temp, I verified the temp with a temp probe as recommended. I called Techline to document the issue and checked to the calibration feature. Techline confirmed that there is no calibration for this model. Cx will call WP customer care.Sr7738387734"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDW00
Near Huntersville, NC 28078
Robert A.
Job Details: 02/02/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Huntersville, NC 28078
Robert A.
Job Details: 02/02/2024
Cx complaint that the units oven is not working. I inspected the unit to confirm the complaint. I found no error codes and ran a normal cycle. No heat was produced at all. The unit needs a new control board and UI panel to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11616687 (Control panel) and 1 W11598254 (Control board)
We serviced a
WHIRLPOOL OVEN
Model WFG525S0HZ0
Near Charlotte, NC 28269
Jeff L.
Job Details: 02/02/2024
"Replaced all parts ordered by previous tech unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 WP9758079 IGNITOR,SPARK CERAMIC"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Simsbury, CT 06092
Chuck M.
Job Details: 02/02/2024
Replaced diffuser and tested. Checked ok. Advised customer to allow time for unit to stabilize and reach proper temperature. Allow frozen food more time. ; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Clover, SC 29710
Mitch H.
Job Details: 02/02/2024
Checked and found no issues inside oven cavity. Removed back and found the range has had a mouse under insulation between cooktop and oven housing. Area is full of dog food and this is what was causing the smoke when oven was in use. Called Safety dept 7738356561. Advised them of findings.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Fort Mill, SC 29707
Mitch H.
Job Details: 02/02/2024
"Removed dishwasher from under cabinet. Removed and replaced heater. Reinstalled, test, heater working and operating properly.; dspstn on spec-tagged invntry: 1 W10518394 HEATER"
We serviced a
GE DISHWASHER
Model PDT755SYR4FS
Near Fort Mill, SC 29715
Mitch H.
Job Details: 02/02/2024
Tested and found motor locked up. Only hums. Door gasket also leaking. Needs motor and gasket. Quoted customer for repair and saved estimate. Customer is going to think about it and make a decision. Collected for service call on cc.
We serviced a
WHIRLPOOL DRYER
Model EED4400SQ0
Near Chicopee, MA 01020
Mike K.
Job Details: 02/02/2024
"Unit not starting. 240v at terminal. Broken door switch, activated and still not starting. Open fuse. Quoted for fuse and door switch/labor. Approved. Replaced door switch and fuse. Ran unit on timed dry, tumbling and heating fine with decent air flow.; used 1 WP3392519 (THERMAL FUSE), and 1 WP3406107 () from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB04
Near Chicopee, MA 01020
Mike K.
Job Details: 02/02/2024
Replaced diffuser and running smooth.; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Fort Mill, SC 29715
Mitch H.
Job Details: 02/02/2024
"Installed ice bin, turned on and cycled ice maker. All checked good."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Fort Mill, SC 29715
Mitch H.
Job Details: 02/02/2024
Tested and found that washer stays in continuous spin. This issue only began after control board was replaced. Service pointer W11710100 says that problem comes from an issue with older boards. Suspect that board received was a non-update board. Reordering control board. Advised customer that office will call to schedule when part arrives.; ordrng 1 W11510463 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ1
Near Bolton, CT 06043
Jeremy B.
Job Details: 02/02/2024
Dishwasher giving F8E4 found some water in drip pan. Cleared away water found the water at 130 and customer selecting high temp wash. Recommend changing soap and not selecting high temp wash.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near West Hartford, CT 06117
Amanda R.
Job Details: 02/02/2024
Not Agitating gear case leaking oil quoted
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Easthampton, MA 01027
Mike K.
Job Details: 02/02/2024
"Covered by authorization M1A5JG0DPL1. Broke out wash plate and would not come off of shaft. Replaced gear case assy, Washplate and hub. Found cam sticky and actuator not functioning. Replaced cam and actuator. Recalibrated unit and ran self test fine.; dspstn on spec-tagged invntry: 1 W10902814 WASHPLATE , used 1 W10721967 (CAM KIT), 1 W10913953 (ACTUATOR), and 1 W10752187 (AGITATOR SCREW) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Charlton, MA 01507
Chris B.
Job Details: 02/02/2024
Replaced parts and unit running normal. No more error codes present. No leaks detected.; dspstn on spec-tagged invntry: 1 W11084121 OWI SENSOR
We serviced a
WHIRLPOOL WASHER
Model WTW5800BW0
Near Simsbury, CT 06070
Chuck M.
Job Details: 02/02/2024
Customer complaint is that washer does not spin out clothes. Ran diagnostics and found error codes F7e1 basket speed fault F7e7 unable to reach target RPMs. Ran automatic test cycle and washer filled and agitated but stopped before spin. Ran manual test cycle and washer agitated and spun. Attempted again and washer agitated and stopped before spin. Replaced actuator and tested. Washer checked ok ; used 1 WPW10006355 (ACTUATOR) from stock
We serviced a
MAYTAG DRYER
Model MEDC300XW1
Near West Springfield, MA 01089
Mike K.
Job Details: 02/02/2024
"Running, heater by but not tumbling. Found broken belt, worn supports. Quoted for dryer kit/labor. Accepted. Replaced belt, supports and unit running fine. Also issue with door closing, door loose, tightened and working better; used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
KENMORE DRYER
Model ="796.61512210"
Near Westfield, MA 01085
Mike K.
Job Details: 02/02/2024
Replaced 2 supports and belt. Unit running smoothly and heating well.
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Hartford, CT 06112
Chuck M.
Job Details: 02/02/2024
Replaced motor and tested. Dryer is working properly.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Clover, SC 29710
Mitch H.
Job Details: 02/02/2024
"Checked and found all shipping boos had been removed. Customer says that problem only started after drawer pedestal was put on. Removed top and back panels, inspected all suspension parts and counter weights. All intact and no issues found. Checked mounting on pedestal, found one screw loose, tightened. Put top and back panel on. Tested washer, ran drain and spin. Washer operating properly and smoothly. No abnormal vibration or movement."
We serviced a
SAMSUNG WASHER
Model WF45B6300AC
Near Blacksburg, SC 29702
Mitch H.
Job Details: 02/02/2024
"Tested and found that washer would not fill, drain pump constantly running. Would not start any cycle. Removed screen from drain pump, found it completely clogged. Cleaned screens, reinstalled, washer now fill and operating properly."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Tolland, CT 06084
Gary V.
Job Details: 02/02/2024
"Inspected and found open thermal fuse, replaced thermal fuse assy also replaced t-stat and cycled, tested vent and getting good air. Tested fine now.; used 1 WP3387134 (THERMOSTAT) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Vernon, CT 06066
Gary V.
Job Details: 02/02/2024
"Arrived and customer had unit running for 2 1/2-3 hours before arrival. I inspected all functions and found water leaking anywhere, unit working as designed. No leaks of problems found."
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrx735sdhz02
Near Ellington, CT 06029
Gary V.
Job Details: 02/02/2024
"Inspected and found no ice production, replaced ice maker and cycled and filled with water, please allow 24-48 hours for ice production.; used 1 W10882923 (ICE MAKER) from stock"
We serviced a
FRIGIDAIRE RANGE
Model FGFL66ASD
Near Hartford, CT 06106
Chuck M.
Job Details: 02/01/2024
Customer complaint is that oven was not heating. Tested igniter and it was drawing 2.6 amps. Replaced igniter and tested. Showed customer it works. ; used 1 12400035 (IGNITOR FLAT) from stock
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Charlotte, NC 28262
Jeff L.
Job Details: 02/01/2024
Found agitator slipping because of splines wore down also found splines wore down on slider. This unit does about 10 loads of laundry a day. Part#W11550891Part#W10734521; ordrng 1 W11550891 (Agitator) and 1 W10734521 (Slider)
We serviced a
AMANA WASHER
Model NTW4516FW2
Near Lancaster, SC 29720
Jonathan J.
Job Details: 02/01/2024
"Complaint washing machine leaking all over floor water will not stop running out of washing machine. I found error codes F8e3 water, hazard , f0e2 over suds condition detected, f1e1 main control fault, f3e1 water, pressure system error. I found water inlet valve is leaking from both the hot and the cold solenoid valves. I turned water supply off before departure behind machine unit will need a main control board to fix and a water inlet valve to fix ordering parts. Control is on back order Office to call customer when part comes in. No additional issues found with washing machine at this time.; ordrng 1 W11210463 (Inlet valve assembly) and 1 W11170317 (Control)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS08
Near Fort Mill, SC 29715
Jonathan J.
Job Details: 02/01/2024
Customers to call customer services at phone number 8666982538 unit is non repairable wave guide is non serviceable per manufacturer Sr file number 7738381148 file number
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near East Longmeadow, MA 01028
Chris B.
Job Details: 02/01/2024
Replaced part and unit running normal.