Service History 16 - Advantage Appliance Repair

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Bloomfield, CT 06002

Mike K.

Job Details: 03/14/2025

"Unit is under 1yr wp warranty per service bench. Complaint of not heating, but says is tumbling. Unit has been moved to other side of house away from electrical. Tested hi limit Thermostat and thermistor, good, heating element good at 10 ohms and no shorts found. Tested vol age at outlet and found a correct Voltage , 75 from L1 to L2 instead of 240, one lead. Of outlet is dead, tried cycling breaker and same. Home Electrical issue."

We serviced a

WHIRLPOOL MICROWAVE

Model CAE2745FQ1

Near Hartford, CT 06112

Mike K.

Job Details: 03/14/2025

"Replaced control and ran diagnostic cycle frost be, put unit into normal wash and operating properly"

We serviced a

MAYTAG WASHER TL

Model MVW5035MW1

Near Charlotte, NC 28210

Caleb

Job Details: 03/14/2025

"SR7741147264. Replaced ui controller and encoder. Documented with Techline, they had me try a capacitor, still not functioning properly, technician stated to replace lower harness, ordering capacitor and motor.; ordrng 1 W11283592 (Motor) and 1 W11395618 (Cap) and 1 W11643701 (Lower harness), used 1 W11395618 (CAPACITOR/INTER COIL) from stock"

We serviced a

MAYTAG WASHER TOP LOAD

Model MVW7232HW0

Near Charlotte, NC 28262

Johnny

Job Details: 03/14/2025

"Control board getting proper voltage but not sending any out, needs new control ; ordrng 1 W11419171 (Control board) and 1 W11478526 (User interface)"

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HZ09

Near Charlotte, NC 28216

Clinton

Job Details: 03/14/2025

"Installed mag and diode unit is still not heating ordered capacitor and control. Also unit isnt installed properly I does not touch the frame in the back advised customer of the issue in back and should be corrected; ordrng 1 W10850446 (Capacitor) and 1 W11552018 (Control), used 1 W11256462 (DIODE UNIV) from stock"

We serviced a

WHIRLPOOL WASHER TL

Model WTW6120HW1

Near Rock Hill, SC 29730

Brandon

Job Details: 03/14/2025

"Complaint f9 e1 error code and lid wont unlock. On arrival I was able to get unit into diagnostics and try to test components nothing would actuate f5 e3 and f7 e1 error code. Ordering control and another lid lock for repair. Customer was not home at time please let her know when we can return.; ordrng 1 W11700916 (Latch) and 1 W11543998 (Control), used 1 W11700916 (DOOR LOCK) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Charlotte, NC 28269

Johnny

Job Details: 03/14/2025

"Cx stated unit not washing. Checked error code got f4e3 wash motor issue. Verified complaint. Replaced sump assembly. Ran service calibration service cycle. No leaks, unit working as designed.; used 1 W11025157 (MOTOR/SUMP) from stock"

We serviced a

MAYTAG WASHER TL

Model MVW6200KW3

Near West Hartford, CT 06107

Mike K.

Job Details: 03/14/2025

"Cs says unit was purchased from Costco, which would include extra year warranty. Service bench does not bring up seller, cs looked for receipt.Took photo of online receipt.Replaced control, ran diagnostic cycle and completed fine. Ran quick wash and went through sensing and into agitate fine. Checked lower assy and all looks good, no wobble in basket and suspension tests ok"

We serviced a

WHIRLPOOL WASHER TL

Model CAE2745FQ2

Near West Hartford, CT 06119

Mike K.

Job Details: 03/14/2025

"Replaced control, not working, wont go into diagnostics, finally got it to start a cycle ran for a few minutes and stopped with lights cycling right to left, press start and they went off, not starting again. Unplugged reseated wires to sub control board ( cash circuit)plugged and unit started a cycle when hitting start hitting went into final spin, drain and spin working properly . Completed cycle done light on. Press start and would do same thing, run a final spin. After completed, cycled cash box and started cycle went through fill and into agitation properly. Showed tenant unit running."

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HZ11

Near Rock Hill, SC 29730

Brandon

Job Details: 03/14/2025

"Complaint unit is not heating. On arrival I replaced units diode with truck stock part and tested unit. Still no heat. Ordering magnetron and capacitor for repair.; ordrng 1 WPW10574736 (Capacitor) and 1 W11737891 (Magnetron), used 1 W11256462 (DIODE UNIV) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Rock Hill, SC 29732

Mitch H.

Job Details: 03/14/2025

"Tested and ran dishwasher. No leaks found. Door gasket sealing properly. Talked to customer. She said they ran dishwasher with detergent but no dishes in it. Got a small amount of suds on coming out. Explained to customer that detergent needs dishes and something to work with or it can cause oversudsing. Dishwasher operating as designed. Did not install gasket, left with customer."

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRFF577KPS02

Near Rock Hill, SC 29732

Mitch H.

Job Details: 03/14/2025

Checked and confirmed issue. Turned breaker off. Removed and replaced User interface. Turned breaker back on. Interface now working and operating properly. Confirmed correct temperature settings and dispenser operation.

We serviced a

AMANA WASHER TL

Model WTW4816FW3

Near Stafford, CT 06076

Gary V.

Job Details: 03/14/2025

"Inspected and found pressure system fault, checked air hose and dome and tested fine, unit needs main ACU replaced, will submit estimate and call with return date; rqstng P&A on 1 W11603810 (Main acu)"

We serviced a

WHIRLPOOL WASHER TL

Model WTW5057LW0

Near Stafford, CT 06076

Gary V.

Job Details: 03/14/2025

Installed new inlet valve and cycled through diagnostics test and all functions test fine.

We serviced a

MAYTAG DRYER

Model MED7020RF0

Near Fort Mill, SC 29708

Mitch H.

Job Details: 03/14/2025

"Checked and found dryer will not power on. Has correct incoming voltage. Disassembled dryer, all thermal fuses tested good. Found water valve leaking. Ordering console, control and valve. Checked part availability and advised customer that office will call to schedule when parts arrive.; ordrng 1 W11754660 (Console) and 1 W11742740 (Control) and 1 W11216837 (Valve)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ3

Near Fort Mill, SC 29708

Mitch H.

Job Details: 03/14/2025

"Disassembled door. Removed and replaced control and dispenser. Reassembled, plugged dishwasher back in. Tested, all functions and components operating properly."

We serviced a

KITCHENAID DISHWASHER

Model KDTM405PPS1

Near Tega Cay, SC 29708

Mitch H.

Job Details: 03/14/2025

"Checked and found drip tray full of water. Removed tray, cleaned and dryer. Inspected and found incoming water line from sink leaking. This is an installation issue. Dishwasher operating as designed."

We serviced a

WHIRLPOOL WASHER

Model WFW9400VE01

Near Enfield, CT 06082

Gary V.

Job Details: 03/13/2025

"Inspected and found rear main bearing worn out, quoted and customer will call if wants repaired."

We serviced a

WHIRLPOOL RANGE

Model WGE555S0BS00

Near Enfield, CT 06082

Gary V.

Job Details: 03/13/2025

"Inspected and found right front burner switch not staying on high, will submit estimate and call.; rqstng P&A on 1 WP7403P23960 (Switch)"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF560SEYM00

Near Springfield, MA 01108

Jorden

Job Details: 03/13/2025

"Arrived and contacted tech support, we verified a restriction in the system and it has been deemed unrepairable. SR # listed below. SR #7741138693"

We serviced a

GE REFRIGERATOR FDB

Model GNE27JYMWFFS

Near Southampton, MA 01073

Mike K.

Job Details: 03/13/2025

"Unit had temperatures going up, ice cream soft. Previous 6 weeks has been going through intermittently fan speeding up/down. Had recording of it. On arrival fan and unit working fine, fr at 0 and rf at 38, fan is not clogged, but is running a bit rough. With recording the fan should not be changing like that and could be caused by rough fan or control. any fan failure could cause temp issues. Quoted for fan/control/ labor and separate quote for fan/labor. Fan being rough means it will need to be replaced, but if still intermittently ramps up/down repetitively (not correct) would also need control which would be part and additional labor if not done at same time.Called landlord and explained what was found and quoted. They will think it over. Service call was precollected."

We serviced a

WHIRLPOOL RANGE

Model WFES3330RZ0

Near Waterbury, CT 06705

Jimmy R.

Job Details: 03/13/2025

"Installed new rear element and unit is now heating up and working normally, wile there customer had an error f2e1 communication error for control, cleared error and unit is working and it never came back. Heated oven to temp an unit is working to specs"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Waterbury, CT 06710

Andre

Job Details: 03/13/2025

Ck unit upon arrival and ran diagnostic on unit and found F4E3 error code wash motor not running. Replace wash motor with truck stock sump assembly and advance unit through cycle and unit is now operating to manufacturers specs ; used 1 W11613479 (Sump motor) from stock

We serviced a

MAYTAG WASHER TL

Model MVW5430MW0

Near Medway, MA 02053

Aimee Z.

Job Details: 03/13/2025

"Installed control, latch , and harness with new drain pumpCalibrated and ran clean cycle ; dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP and 1 W11643701 HARNESS LOWER"

We serviced a

JENNAIR RANGE

Model JGRP436HL05

Near Shrewsbury, MA 01545

Glenn

Job Details: 03/13/2025

Oven light will not turn off and Start light led will not turn off (both are part of controlled & by the user interface) Broil will not light. Found loud buzzing noise coming from the spark module when broil was attempting to lite. Order parts spark module and user interface and board Called tech support J1 7 j1 4 120v SR 7741139196 ; ordrng 1 WPW10511278 (Spark module) and 1 W11492283 (User interface) and 1 W11620692 (Power board)

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Springfield, MA 01104

Jorden

Job Details: 03/13/2025

"Arrived and installed front panel, tested fine."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRX986SIHV00

Near Shrewsbury, MA 01545

Glenn

Job Details: 03/13/2025

Fridge was not cooling had a knocking or clicking noise. The customer had the fridge unplugged prior to visit and it is now cooling. Unable to diagnose at this time she will call us back if it reoccurs

We serviced a

WHIRLPOOL WASHER TL

Model WTW7500GW2

Near Cheshire, CT 06410

Jimmy R.

Job Details: 03/13/2025

"Ran unit due to machine started to clunk again when washing and found unit washing normally checked stator and rotor finding rotor loose, tightened up and unit is washing normally. Ran a spin and unit is spinning and working to specs advised customer unit will clunk when shifting cycles that is normal noise."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Harwinton, CT 06791

Andre

Job Details: 03/13/2025

"Ck unit upon arrival and ran diagnostic and found F10E5 and F10E2 error code remove unit from space. And ran unit and found water leaking from pressure hose on the sump assembly. There is sign of rodents dropping behind unit see attach photos customer did stated that sump assembly was replace on multiple occasions within a past months, inform customer because of rodents company will not service unit but I will submitted for a Authorization part thats needed is W11416362 inform customer office or his warranty will contact him with further information on the next step"

We serviced a

WHIRLPOOL WASHER TL

Model WTW5000DW3

Near Plymouth, CT 06786

Andre

Job Details: 03/13/2025

Ck unit upon arrival and and remove harness and control and install new harness and control. Calibrate unit and ran quick wash and unit is now washing unit is now operating to manufacturers specs

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS4

Near Brimfield, MA 01010

Chris B.

Job Details: 03/13/2025

"Replaced part and ran three cycles at 220*, 275* and 350*. Unit cycling normal."

We serviced a

WHIRLPOOL WASHER TL

Model WTW5057LW0

Near Bessemer City, NC 28016

Ryan S.

Job Details: 03/13/2025

Customer complaining unit would not drain or start upon arrival on control bar unresponsive to service mode install control board then found drain pump would not work but all other functions would break and harness replaced harness from truck stuck. Verified proper operation.; used 1 W11643701 (HARNESS LOWER) from stock

We serviced a

JENNAIR RANGE

Model JES1750FS1

Near Gastonia, NC 28056

Ryan S.

Job Details: 03/13/2025

Returned to install new cooktop. Installed cooktop. Verified proper installation and operation.

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model WTW4957PW0

Near Medway, MA 02053

Aimee Z.

Job Details: 03/13/2025

Installed control suspension rods and cam calibrated and ran diagnostics Completed ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT

We serviced a

WHIRLPOOL WASHER TL

Model WTW5010LW0

Near Charlotte, NC 28215

Johnny

Job Details: 03/13/2025

"F9e1 drain issue. Broken drain pump wire. Replaced harness, ran calibration and test cycle. Working as designed.; used 1 W11643701 (HARNESS LOWER) from stock"

We serviced a

FRIGIDAIRE RANGE

Model FFGF3023LBD

Near Norfolk, MA 02056

Aimee Z.

Job Details: 03/13/2025

Found amps low on igniter 28 and have continuity on gas valve Needs IGNITOR ; ordrng 1 316489403 (IGNITOR)

We serviced a

SPEED QUEEN DRYER

Model AFEE8RGS173TW01

Near Walpole, MA 02081

Aimee Z.

Job Details: 03/13/2025

Installed bearing 2 and pulley wheel with heater completeTested heat hot Cust needs to attach? new vent and clean

We serviced a

LG DRYER ELECTRIC

Model DLE3733W

Near Foxborough, MA 02035

Aimee Z.

Job Details: 03/13/2025

Found the dryer stacked needs to come down. In small break room in a spaDrop ceiling Needs a tune up thumping noise left wheelCust will need to have Un stacked and will call When un stacked . Advised has 1 week to let us know if would like repair

We serviced a

KITCHENAID OVEN

Model KOEC527PSS01

Near Cheshire, CT 06410

Jimmy R.

Job Details: 03/13/2025

"Checked over oven and found unit had no tone when complete also running after unit finished heating up. Advised customer unit will run after heating this is normal its running a cooling fan to cool down machine, adjusted all tones for customer to turn them on found end tone off. Heated up a cup of water and unit is now operating to specs"

We serviced a

MAYTAG WASHER TL

Model MVWB835DW1

Near Cheshire, CT 06410

Jimmy R.

Job Details: 03/13/2025

"Checked over unit and found washer locked and not opening unit tripping breaker when plugged in. Found water filled to the top in drain pan causing motor and drain pump to sit in water and spark tipped unit back and found harness melted drain pump shorted, motor shorted out and unit sparking when powered up. Unit will need all new motor parts,drain parts,harness, all parts tentative p/a ; ordrng 1 W10902814 (Impeller) and 1 W11393685 (Gearcase) and 1 W10915700 (Stator) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W10915701 (Rotor) and 1 W11409746 (Harness lower) and 1 W10876600 (Drain pump)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP370PAHW2

Near Chicopee, MA 01013

Chris B.

Job Details: 03/13/2025

Replaced all parts and ran a diagnostic cycle and unit running normal. No leaks detected. Mentioned to the customer to keep dishwasher leveled in the from with the mat and it would stay steady in place.

We serviced a

MAYTAG WASHER TL

Model MVW7232HW

Near Lancaster, SC 29720

Brandon

Job Details: 03/13/2025

Complaint unit is not able to cycle. On arrival I found that slider is bad. Used truck stock slider to replace. After replacing slider. Unit tested properly l. No other issues found.; used 1 W10734521 (SLIDER) from stock

We serviced a

MAYTAG DRYER ELECTRIC

Model MED6230RHW2

Near Charlotte, NC 28270

Clinton

Job Details: 03/13/2025

Used truck stock heater to repair unit that had a failed element after repair not working properly heating no issues ; used 1 WP3387747 (ELEMENT) from stock

We serviced a

MAYTAG WASHER

Model MVW6230HC0

Near Chicopee, MA 01020

Chris B.

Job Details: 03/13/2025

Complaint that the unit with a load would stop after sensing and would jump to drain and off. No error codes and ran diagnostic twice and ran normal. Found the remote setting trying to find signal. Cant get it to bypass. Customer has tried multiple times to connect. Lid lock is ok. Issues with the remote. ; ordrng 1 W11543994 (Control Board)

We serviced a

MAYTAG WASHER FL

Model MHW5630HC3

Near Meriden, CT 06450

Jimmy R.

Job Details: 03/13/2025

"Installed all new parts and ran machine threw a diagnostics cycle, machine is now running and operating to specs"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Westfield, MA 01085

Mike K.

Job Details: 03/13/2025

"Replaced u/i and control. Ran normal cycle and went into cycle fine, filling and sensing. Ran drain and spin and drained and went into spin fine. Cs to monitor"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF535SWHZ07

Near West Springfield, MA 01089

Mike K.

Job Details: 03/13/2025

Replaced gasket and steamed to remove wrinkles. Instructed to leave door closed as much as possible rest of day and if opened make sure to press closed to form good seal as gaskets forms to new position

We serviced a

MAYTAG RANGE

Model MGR7700LZ1

Near Springfield, MA 01104

Jorden

Job Details: 03/13/2025

"Arrived and installed parts ordered, tested fine. ; dspstn on spec-tagged invntry: 1 W10347464 HINGE-DOOR"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charlotte, NC 28273

Caleb

Job Details: 03/13/2025

Replaced suspension rods and advised customer of proper use and care. Unit checks fine.

We serviced a

MAYTAG WASHER TL

Model MVW7232HW2

Near Charlotte, NC 28215

Johnny

Job Details: 03/13/2025

F1e1 error control acu issue. Ordering new control board and panel; ordrng 1 W11687817 (Control board) and 1 W11478526 (User interface)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Lake Park, NC 28079

Jonathan J.

Job Details: 03/13/2025

"Complaints refrigerator, not cooling in either zone compressor making a loud humming noise followed by a click, followed by silence. Compressor is locked up service pointer. Technical Service Pointer #: W11634348 Rev BAction Required: MandatoryRelease Date: September 2022. Office to call customer when parts come in to set up reschedule date.; ordrng 1 W11557425 (Compressor) and 1 W11506635 (Process tube)"

We serviced a

MAYTAG DRYER

Model MEDB850YW0

Near Rock Hill, SC 29732

Mitch H.

Job Details: 03/13/2025

"Tested and found dryer heating and operating properly but making loud squealing noise. Found noise coming from idler pulley. Also found drum felt worn. Ordering idler, felt and belt. Checked part availability and scheduled return for 3/20 AM ; ordrng 1 WPW10136934 (Belt) and 1 WPW10547292 (Idler) and 2 280140 (Drum felt)s"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Worcester, MA 01602

Glenn

Job Details: 03/13/2025

"Installed harness and tested found lid lock failure also installed lid lock tested all ok ; dspstn on spec-tagged invntry: 1 W11643701 HARNESS LOWER , used 1 W11670519 (LATCH) from stock"

We serviced a

FRIGIDAIRE REFRIGERATOR SXS

Model GRSS2652AF3

Near Mansfield, MA 02048

Aimee Z.

Job Details: 03/13/2025

"Installed shelf and , supports draw, display, supports freezer drawAl working"

We serviced a

MAYTAG RANGE

Model MER5775QAN

Near Sharon, MA 02067

Aimee Z.

Job Details: 03/13/2025

Cust using cook top need to come out for further testing Called office need to re schedule. Cust available on Monday.; schdld next appmnt for 3/17 MON AM

We serviced a

KITCHENAID REFRIGERATOR BO

Model KRFF577KPS03

Near Gastonia, NC 28056

Ryan S.

Job Details: 03/13/2025

Found moisture on top of freezer gasket. Installed gaskets to solve known issue. Heated and reshaped gasket from where it was frozen. Verses and proper operation. ; used 2 W11159728 (GASKET) from stock

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRX986SIHZ03

Near Lancaster, SC 29720

Brandon

Job Details: 03/13/2025

Complaint unit is still not making ice. On arrival I found fill tube was frozen. Installed heater that customer had from prior visit and installed tested unit after install and it tested properly. No leaks detected ice maker harvester properly. Water valve sent water and no error codes on ice maker.

We serviced a

KITCHENAID REFRIGERATOR BO

Model KRFF577KPS02

Near Lancaster, SC 29720

Brandon

Job Details: 03/13/2025

Complaint unit is not making ice. On arrival found e5 error code on unit. Used truck stock to replace ice maker. Tested ice maker after and it tested fine. Water valve worked and cleared error codes. No other issues found.; used 1 W11658802 (ICE MAKER) from stock

We serviced a

WHIRLPOOL MW/WALL OVEN COM

Model WOC54EC0HS04

Near Indian Land, SC 29707

Brandon

Job Details: 03/13/2025

Sr#7741137121Complaint unit has intermittent power issues along with ui not registering. Also inverter board is intermittently not working. Found that a few years ago when the unit was installed when the house was built it was left open causing humidity to build up inside unit. Control and ui have been replaced multiple times and have not fixed issue. Checked power going to unit and voltage is present. Unit ; ordrng 1 W11325604 (Inverter) and 1 W11325603 (Control) and 1 W11356990 (Harness) and 1 W11297728 (Ui)

We serviced a

WHIRLPOOL WASHER TL

Model WTW4855HW3

Near Indian Land, SC 29707

Brandon

Job Details: 03/13/2025

Complaint unit wont stop draining. Tested unit on arrival and found nothing wrong with. No error codes. All component a tested properly. Unit started a cycle normally. No repairs needed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS2

Near Fort Mill, SC 29715

Brandon

Job Details: 03/13/2025

Complaint unit is leaking. Found on arrival that customer had washed a sponge with dawn dish soap in it causing a sudsing overflow. Tested unit on arrival and took bottom panel off. No water leaked out. Top rack stop piece is missing causing rack to come out ordering stop for repair.; ordrng 1 W11545307 (Stop)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Rock Hill, SC 29730

Brandon

Job Details: 03/13/2025

Dryer is not the same as one that was serviced before. New ticket needs to be made for this dryer. Customer had it replaced but is still having power issue. Electrical outlet has been replaced but only 100v is measured from.red to black. White to black 20v red to white 20v. Customer needs electrical work done.

We serviced a

WHIRLPOOL WASHER

Model WTW7120HC0

Near York, SC 29745

Mitch H.

Job Details: 03/13/2025

"Tested and ran diagnostics. Found F7E3 basket engagement error. Cleared error, ran diagnostics test cycle, operated properly until very in then made chattering noise. Error code returned. Washer would not start any cycle after that. Cycled power, entered diagnostics, cleared error code, washer will now work. Ordering gear case and clutch. Customer did not want to schedule return, would prefer to be called when parts arrive.; ordrng 1 W11449841 (Gear case) and 1 W10754448 (Clutch) and 1 W10752283 (Wash plate)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Lake Wylie, SC 29710

Mitch H.

Job Details: 03/13/2025

Checked and tested. Found control will not respond to inputs for bake or broil. Needs control. Requesting P&A for oven control board. Advised customer that office will call to schedule when part arrives.; rqstng P&A on 1 W11126814 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR BO

Model WRF767SDHZ01

Near Lake Wylie, SC 29710

Mitch H.

Job Details: 03/13/2025

"Removed freezer door. Removed and replaced ice maker. Tested, ice maker cycled and filled properly. Reinstalled door, all operating properly."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KBS2

Near Clover, SC 29710

Mitch H.

Job Details: 03/13/2025

"Tested and confirmed error code. Pump/motor not starting. Removed and replaced sump assembly, tested, pump/motor operating properly. Found drain and fill hoses leaking. Small holes in each. Ordering hoses. ; ordrng 1 W11627534 (Hose) and 1 W11614117 (Hose) and 2 W11551775 (Screw)s"

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRMF706ESS04

Near Charlotte, NC 28217

Caleb

Job Details: 03/13/2025

"Found evidence of over flow to ice maker, ice maker defective, replaced ice-maker. Was about to replace pre ID valve but it was the wrong part number, unit needs new valve.; ordrng 1 W11482383 (Dual valve), used 1 W11658802 (ICE MAKER) from stock"

We serviced a

JENN-AIR RANGE

Model JDRP548HL01

Near Charlotte, NC 28209

Caleb

Job Details: 03/13/2025

On arrival I took pics of the condition of the box and when opening I found that there was 2 bullnose packaged in the same box together with no insulation or dampening material. Both were badly damaged. Took pics and spoke with Lisa. She stated that we will order another and make sure parts are ok before returning.; ordrng 1 W11289593 (Bullnose)

We serviced a

MAYTAG WASHER TL

Model MVW6230RHW3

Near Enfield, CT 06082

Gary V.

Job Details: 03/13/2025

"Inspected and found burr on agitator causing damage to clothes, will order and return.; ordrng 1 W11550891 (Agitator)"

We serviced a

WHIRLPOOL WASHER TL

Model WTW5057LW0

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 03/13/2025

"I replaced wiring, harness tested operations no further issues found with washing machine today. All operations are working normally."

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model WTW4955HW3

Near Monroe, NC 28112

Jonathan J.

Job Details: 03/13/2025

"I replaced all previously ordered parts found hub was caused main prior primary cause of noise plastic cup would not snap in the place ended up using metal hub instead as it broke tested operations no additional issues found washing machine is working properly now. ; used 1 W10528947 (HUB), and 1 W10324651 (HUB) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Monroe, NC 28110

Jonathan J.

Job Details: 03/13/2025

"Complaint not making any ice, not dispensing any water from door. I found fill tube. Chiller tank was frozen over defrosted left parts with customer. No further issues found ran test 44 and 45 icemaker cycled fine filled with water with no issues. Ran 5 gallons of water from door to water with room temperature. Customer has new filter installed as well. Unit has great water pressure coming from door."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP370PAHW2

Near Chicopee, MA 01013

Jorden

Job Details: 03/13/2025

"Arrived and installed new tub, tested fine. Extensive leak checking proved unit all set."

We serviced a

WHIRLPOOL RANGE

Model SF385PEEW

Near Chicopee, MA 01013

Jorden

Job Details: 03/13/2025

"Arrived and installed igniter, tested fine."

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS315SDHM08

Near Monroe, NC 28110

Jonathan J.

Job Details: 03/13/2025

"Complaint water leaking all over floor cannot remove lower bin in freezer section as it is frozen into a block of ice underneath of it. I found drain pan was not properly installed and was pulled forward, allowing water whenever unit would go into defrost to drain directly onto floor of freezer section allowing it to leak and freeze onto customers floor. No further issues found no parts needed at this time."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRX986SIHZ00

Near Charlotte, NC 28215

Johnny

Job Details: 03/13/2025

"Installed part, pressurized. Charged. Working as designed"

We serviced a

WHIRLPOOL REFRIGERATOR TM

Model WRT318FZDM11

Near Charlotte, NC 28213

Johnny

Job Details: 03/13/2025

Installed new part. Unit working as designed.

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRFF577KPS02

Near Charlotte, NC 28270

Clinton

Job Details: 03/13/2025

On arrival unit running freezer temp 14 fridge 44. Compressor is not starting properly it will start and running for several seconds then kick off this happen multiple time never did start customer stated the temp are fluctuating they system does not have a leak as the mentioned this has been the case since origin visit additional the compressor on start up sounds like a bell inside something I do not usually hear I believe this issue is a failed compressor I believe was possible damaged in shipping. Reorder compressor and additional components off e will need to contact once parts arrive ; ordrng 1 W11574734 (Compressor) and 1 W11506621 (Coupler) and 1 W11506635 (Coupler)

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Charlotte, NC 28202

Clinton

Job Details: 03/13/2025

Replaced harness and control unit working properly after repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDW04

Near Charlotte, NC 28269

Clinton

Job Details: 03/13/2025

Previous company installed compressor unit is cooling some but will go in and out. Realizing compressor take 5 or six tries to start start device clicks in stalled new start device. Unit still doing it unit had a bad compressor again ordered compressor and will need extra time office will need to call once parts arrive ; ordrng 1 W11370574 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler)

We serviced a

WHIRLPOOL MW/WALL OVEN COM

Model WOC75EC0HS01

Near Clover, SC 29710

Mitch H.

Job Details: 03/13/2025

"Pulled oven from wall. Disassembled, removed and replaced inverter and magnetron. Reassembled, tested, microwave heating and operating properly. Reinstalled in wall, retested, all operating properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM0

Near Lake Wylie, SC 29710

Mitch H.

Job Details: 03/13/2025

"Disassembled door, began to remove control. Found incoming wiring connection to board melted and fused. Would require replacement of complete harness. Customer also says that there is a new problem of water slowing seeping into tub. Due to this being an 11 year old dishwasher I am requesting P&A for harness, valve and extra time to replace harness. Advised customer that office will call to schedule return visit.; rqstng P&A on 1 W11131339 (Harness) and 1 W10648041 (Valve) and 1 2Xtime (2X time)"

We serviced a

WHIRLPOOL DRYER

Model WED5050LW1

Near Rock Hill, SC 29730

Brandon

Job Details: 03/13/2025

Customer canceled appointment. Was not informed on service fee

We serviced a

MAYTAG WASHER TL

Model MVWB835DW5

Near Stanley, NC 28164

Ryan S.

Job Details: 03/13/2025

Customer complained unit will not turn on confirm complaint found voltage to unit . took off console and found corrosion on UI board . needs new UI panel . quoted customer for repair . customer did not want repair . collected trip fee via card .

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Stanley, NC 28164

Ryan S.

Job Details: 03/13/2025

Customer complain unit making odd noise thinks its a fan upon arrival. Customer had video of noise. Noise was damper/baffle. Ran service test to test noise and confirmed it was damper/baffle. Ordering damper/baffle. Scheduled return call with customer. ; ordrng 1 WPW10479155 (Damper /baffle)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Monroe, NC 28110

Jonathan J.

Job Details: 03/13/2025

Complaint dishwasher is not washing will not start will not do anything but chime. I found door gasket had failed was cut leading to water overflowing catch pan leading to error codes 8-4 9-2 replaced gasket also found wash motor not washing properly. No additional issues found after replacing.; used 1 W11483553 (GASKET) from stock

We serviced a

MAYTAG WASHER TOP LOAD

Model MVW4505MW0

Near Charlotte, NC 28262

Johnny

Job Details: 03/13/2025

"Cx stated unit not working, checked error codes. None present. Ran two service cycles. Started to different wash cycles and waited till unit switched to agitation. Could not duplicate issue therefore complaint could not be confirmed. Unit working as designed. Cx stated there should be no fee since I didnt fix nothing."

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS12

Near Charlotte, NC 28262

Johnny

Job Details: 03/13/2025

Improper installation. Exhaust vent on top of microwave is too long. Whoever installed microwave crammed unit into spot forcing exhaust vent to push downward into fan of microwave preventing it from spinning. I advised maintenance team they must correct installation. Also when I removed microwave the support bracket was not secured to wall almost resulting in me dropping microwave. Maintenance team of apt complex will need to rectify installation process. Replaced diode due to it touching transformer wire. Tested unit. Unit working as designed.; used 1 W11256462 (DIODE UNIV) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Charlotte, NC 28269

Johnny

Job Details: 03/13/2025

"Installed new parts ran calibration cycle ran service cycle started a regular wash cycle. No error, unit working as designed."

We serviced a

MAYTAG WASHER TL

Model MVW7232HW0

Near Charlotte, NC 28269

Johnny

Job Details: 03/13/2025

Leaking gearcase. Ordering all necessary parts for successful repair.I will need extra time ; ordrng 1 W11449841 (Gearcase) and 1 W10915700 (Stator) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W10915701 (Rotor) and 8 W11027980 (Screw)s and 1 W10673062 (Shield) and 1 W11590590 (Tub ring) and 1 W10902814 (Wash plate) and 1 W11178227 (Spin basket) and 1 W11551646 (Spanner nut) and 2 Hrs (Extra time)s

We serviced a

WHIRLPOOL WALL OVEN

Model WOS51EC0HS20

Near Unionville, NC 28110

Jonathan J.

Job Details: 03/13/2025

"I replaced all previously ordered parts, tested operations and further issues found with appliance today. Customer paired unit to Wi-Fi and mobile app successfully and was able to control unit with their phone with no issues as well."

We serviced a

MAYTAG REFRIGERATOR SXS

Model MSS25N4MKZ04

Near Monroe, NC 28110

Jonathan J.

Job Details: 03/13/2025

"Complaint freezer light switch broken light on all the time. Fresh food support is broken. No additional issues found or reported with refrigerator at this time. Spoke to office submitting support for authorization authorization per office. Can take 2 to 3 weeks just to find out if part is covered. Advising customer called manufacturer directly to seek assistance with bin support.; rqstng P&A on 1 W11368751 (Support), used 1 W11384469 (LIGHT SWITCH), and 1 W11396033 (LIGHT SWITCH) from stock"

We serviced a

WHIRLPOOL RANGE

Model WEE745H0LZ4

Near Charlotte, NC 28214

Clinton

Job Details: 03/13/2025

Replaced burner and switch unit is working properly. After repairs

We serviced a

LG WASHER FRONT LO

Model wm8000hva

Near Charlotte, NC 28211

Caleb

Job Details: 03/13/2025

"Leak deriving from between the tub. Unit will need new tub assembly and parts required for repairs, customer to get new washer/ decide on repairs at this time."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Charlotte, NC 28278

Clinton

Job Details: 03/13/2025

Installed Icemaker and fill tube heater unit now fills ice tray. Repair will allow unit to fill properly

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KBS3

Near Clover, SC 29710

Mitch H.

Job Details: 03/13/2025

"Removed and replaced float switch and control. Reassembled, tested, dishwasher now operating properly with no errors or issues."

We serviced a

WHIRLPOOL RANGE

Model WFES3030RS0

Near Charlotte, NC 28226

Caleb

Job Details: 03/13/2025

Rod that engages light switches was bent and rubber tip broken. It was fallen down in cabinet between insulation and cabinet. Unit needs new rod. Left light switch in cabinet above microwave ; ordrng 1 9757239 (Rod)

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRS325FDAB06

Near Charlotte, NC 28226

Caleb

Job Details: 03/13/2025

"Replaced control and LEDs, unit checks fine.; dspstn on spec-tagged invntry: 1 WPW10515057 LED MODULE"

We serviced a

WHIRLPOOL REFRIGERATOR BO

Model WRF555SDFZ18

Near Denver, NC 28037

Ryan S.

Job Details: 03/13/2025

Customer complain of intermittent noise. Customer had video of noise noise sounded like damper. Ran service test for damper/baffle customer complained that was the noise ordering new damper/baffle . scheduled Return call with customer.; ordrng 1 WPW10196393 (Damper)

We serviced a

WHIRLPOOL WALL OVEN DBL

Model WOD51EC0HS20

Near Iron Station, NC 28080

Ryan S.

Job Details: 03/13/2025

"Customer complained oven will not work when she turns break her own unit will say whirlpool then just goes to blank screen . confirm complaint, console getting voltage and goes to white screen after whirlpool logo screen. went to install pre-ID part from pre-ID part was wrong Part . needs new console UI . ordering new console UI . scheduled return call with customer.; ordrng 1 W11600355 (Console UI)"

Contact Us Today

About Us