We serviced a
WHIRLPOOL WALL OVEN
Model WOS52ES4MZ00
Near New Britain, CT 06053
Ruben C.
Job Details: 05/06/2024
Replaced latch tested operation no more error for latch and unit is heating normally ran cycle to 400 degress left harness with cust
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 05/06/2024
Complaint not washing not draining I found pump has low water pressure during wash cycles found door gasket leaking by also found error codes 9-1 diverter error 10-2 dispenser error I cleared error codes. Am ordering motor sump assembly And control and door gasket. Dispenser operation is normal no issues drain pump is operating as well. Pump sump not pushing water hard motor sounds like its running at max rpm. ; ordrng 1 W11416362 (Sump assembly) and 1 W11483553 (Gasket) and 1 W11410066 (Control)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Lancaster, SC 29720
Jonathan J.
Job Details: 05/06/2024
"Complaint washing machine leaking during usage, especially when washing heavy loads no other complaints mentioned. I found error codes F5e2 lock error f8e1 no fill long fill f0e5 out of balance f0e2 over suds f9e1 long drain. I cleared codes. I placed unit into diagnostic cycle after finding multiple holes six to be exact in door gasket. Replaced door gasket found drain hose was pinched at the boot were it attaches to washer. I adjusted hose no additional issues found washing machine is draining water out fine and filling with water just fine. All three valves are working with no issues. No further issues found at this time.; used 1 W11314648 (BELLOW) from stock"
We serviced a
GE REFRIGERATOR
Model PSS25MGNABB
Near Enfield, CT 06082
Gary V.
Job Details: 05/06/2024
"Installed new evap fan and cycled and unit started cooling, please allow 24-48 hours for temps to regulate."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Rocky Hill, CT 06067
Amanda R.
Job Details: 05/06/2024
Water tube for dispenser broken ; ordrng 1 WPW10386778 (Tube)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS2
Near Columbia, CT 06237
Amanda R.
Job Details: 05/06/2024
72 wash motor failure throwing error needs sump assembly ; ordrng 1 W11460946 (Sump)
We serviced a
MAYTAG WASHER
Model MVWC350AW0
Near Columbia, CT 06237
Amanda R.
Job Details: 05/06/2024
Miscommunication thought it was 29$ for me to come out and diagnose unit explained it is 129$
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Simsbury, CT 06089
Chuck M.
Job Details: 05/06/2024
Customer complaint is that dryer was not starting. Found door switch broken. Replaced door switch and tested. Dryer checked ok. ; used 1 WPW10569603 (DOOR SWITCH) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5800BW0
Near Farmington, CT 06032
Ruben C.
Job Details: 05/06/2024
Rescheduled service for tomorrow; dspstn on spec-tagged invntry: 1 WPW10006384 BELT
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW10
Near Springfield, MA 01108
Mike K.
Job Details: 05/06/2024
"Unit is under 1yr wp warranty per service bench. Freezer gasket has come loose. Added silicone to gasket track and reinserted, also filled up n gap between liner and casing in freezer area; used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW3
Near Chicopee, MA 01013
Mike K.
Job Details: 05/06/2024
"Unit is under 1yr wp warranty per service bench. Unplugged on arrival, plugged in and n and unit was in manual drain.Previous tech found a f3e1 pressure system fault. After completed manual drain found f3e1 and f8 e1errors in history. Cleared. Ran service test fine. Repeating pressure failures ordering control and pressure tube.; ordrng 1 W11608056 (Control) and 1 WP353244 (Pressure hose)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Bolton, CT 06043
Jeremy B.
Job Details: 05/06/2024
"Drilled off rotor and replaced gearcase, rotor , stator, and slider. Ran calibration then self test all checks ok. ; dspstn on spec-tagged invntry: 1 W10734521 SLIDER"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Springfield, MA 01151
Chris B.
Job Details: 05/06/2024
"Replaced all parts and washer running normal. Showed customer no more noises present on the washer.; dspstn on spec-tagged invntry: 1 W11454741 GEARCASE and 1 WP389140 BLOCK,DRUM"
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Springfield, MA 01118
Chris B.
Job Details: 05/06/2024
Complaint that the unit is making noises while turning. Found outside vent clogged and belt and tensioner cleared out of debris. Verified blower and is in good state. Dryer running normal. No parts needed to replace.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Rock Hill, SC 29732
Mitch H.
Job Details: 05/06/2024
"Confirmed purchase date and took picture of receipt. Tested and checked dryer operation, all components operating properly. Removed front and lint chute. No excessive buildup and blower wheel tight and operating properly. Checked outside where vent exits house, very little airflow. Advised customer that they need to have vent checked. Dryer operating as designed."
We serviced a
AMANA REFRIGERATOR
Model ABB2224BRW00
Near Waterbury, CT 06705
Jimmy R.
Job Details: 05/06/2024
"Checked over unit and found freezer leaking water from left side corner, checked freezer compartment and found ice building up on bottom due to drain clogged. Removed ice checked drain found drain tube clogged with Crud blocking water flow to drain pan making it over flow out of the front on unit. Cleared ice and dabre from line ran hot water thew and unit is now working to specs"
We serviced a
MAYTAG DRYER
Model MEDB766FW0
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 05/06/2024
"Tested unit and found when running dryer unit would make a loud scraping and whining noise, checked drum and found no issue not rubbing removed rear panel and checked blower wheel and found insulation that goes around power cable had come unstuck and was hitting blower wheel making noise, removed insulation piece and unit is now running normally and operating to factory specs"
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JS1
Near Prospect, CT 06712
Jimmy R.
Job Details: 05/06/2024
"Checked over unit and found when customer would light the broil cycle the ignitor would click several times never lighting then trys again and lights but not lighting the burner in full. Checked over burner and found to much air flow causing it to blow out the flam and never light correctly, adjusted air flow and ignitor heated oven up several times checking and broil is now lighting and working properly."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Enfield, CT 06082
Gary V.
Job Details: 05/06/2024
"Inspected and found f9e1 fault for failed drain pump, also found wash pump noisey and running loud, needs entire wash pump assy, will submit estimate and call with return date.; rqstng P&A on 1 W11416363 (Wash pump assy)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 05/03/2024
Found belt broken causing drum not to turn. Installed repair kit all checks ok. ; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Longmeadow, MA 01106
Gary V.
Job Details: 05/03/2024
"Installed main acu and heater, cycled unit and tested fine, getting under 7 total amps with every option running. Circuit breaker is a 30 amp breaker with gfi. If problem persists more than likely a weak circuit breaker and informed customer."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Springfield, MA 01129
Gary V.
Job Details: 05/03/2024
Install parts listed and cycled tested fine.; dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB0
Near Ellington, CT 06029
Amanda R.
Job Details: 05/03/2024
Replaced both controls operation normal
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Bloomfield, CT 06002
Mike K.
Job Details: 05/03/2024
"Replaced replaced b and tested on timed dry, tumbled, heated and air movement good"
We serviced a
GE DISHWASHER
Model GLD6700N00WW
Near Windsor, CT 06095
Mike K.
Job Details: 05/03/2024
"Replaced valve and no power to unit. Adapter would not come off old valve. Was able to free with a sledge and pair of wrenches and still usable. Would not turn on, on at breaker box, no voltage at terminal. Switch above counter turns dw on/off. Ran cycle and no leaks found."
We serviced a
WHIRLPOOL DRYER
Model WED6150PW0
Near Clover, SC 29710
Mitch H.
Job Details: 05/03/2024
"Disassembled dryer, removed and replaced drum. Reassembled, ensuring felt dryer seal was in properly positioned. Tested, dryer operating properly and quietly."
We serviced a
MAYTAG WASHER
Model MHW8630HC4
Near Tega Cay, SC 29708
Mitch H.
Job Details: 05/03/2024
"Tested and ran diagnostics. No stored error codes. Checked washer basket, moves freely with no unusual noises from bearings. Ran diagnostics cycle, found that basket and drum move excessively at start of spin. Requesting P&A for shock absorbers. Will require extra time due to units having to be unstacked. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 4 W11316766 (Shock absorbers)s and 1 2Xtime (2X time)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ05
Near Vernon, CT 06066
Amanda R.
Job Details: 05/03/2024
Complaint sides are bulging and dosent fit well inside cavity for the frig installers switched doors to open opposite way now door handles dont align floor is crooked took pictures fixed ff door gasket
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near South Windsor, CT 06074
Amanda R.
Job Details: 05/03/2024
Strike broken replaced tested starting normally ; dspstn on spec-tagged invntry: 1 W11457841 STRIKE
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Douglas, MA 01516
Aimee Z.
Job Details: 05/03/2024
"Installed harness ,drain pump and latch and tested Filled and spin and drain Complete; dspstn on spec-tagged invntry: 1 W11643701 HARNESS LOWER"
We serviced a
MAYTAG WASHER
Model MVWX700XL2
Near Wrentham, MA 02093
Aimee Z.
Job Details: 05/03/2024
Found everything working just needs suspension rods .Load was so heavy wheel cut through sheildCwa on suspension rods
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Burlington, CT 06013
Chuck M.
Job Details: 05/03/2024
Customer complaint is that dryer was noisy. Inspected and found belt rubbing against idler arm. Adjusted and tested. Showed customer it works.
We serviced a
KITCHEN AID RANGE
Model KSDG950ESS1
Near Northampton, MA 01062
Chris B.
Job Details: 05/03/2024
Complaint that the units touch panel is not responding on some of the buttons. Found oven light stays on. Quoted parts and labor. Will order parts for a return trip. ; ordrng 1 W10915031 (Touch Control Panel) and 1 W11100513 (Control Board) and 1 2xFrameJob (2x Frame Job)
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404KPS0
Near Easthampton, MA 01027
Chris B.
Job Details: 05/03/2024
Complaint that the unit is not cycling through correctly. Found missing drip pan and bad drainage. ; ordrng 1 W11550169 (Drip Pan) and 1 W11412291 (Drain Pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS5VHAXWY01
Near Chicopee, MA 01013
Chris B.
Job Details: 05/03/2024
Replaced part and unit running normal. Good water flow. No leaks detected. Shown customer that no leaks are present. ; dspstn on spec-tagged invntry: 1 W10408179 VALVE
We serviced a
SAMSUNG REFRIGERATOR
Model RF265BEAESR/AA02
Near Springfield, MA 01108
Gary V.
Job Details: 05/03/2024
"Inspected and found leak coming from filter housing and applied sealant and not detecting any leaks now. Also customer has 3 broken bins, quoted and they will call if wants to buy bins as they are not covered by contract.; used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Griswold, CT 06351
Amanda R.
Job Details: 05/03/2024
"Stacked unit runs not heating needs to be unstacked needs second tech no errors ; O-emld tckt , states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Ellington, CT 06029
Amanda R.
Job Details: 05/03/2024
Customer states frig making loud beeping noise showed customer door alarm noise it is not the same noise
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW3
Near Chicopee, MA 01013
Chris B.
Job Details: 05/03/2024
"Complaint that the unit is not running any cycles. Found error codes F0E2, F0E5 and F3E1 cleared out the pressure hose and leveled the unit. Ran a calibration and diagnostic cycle. All tested normal."
We serviced a
MAYTAG DRYER
Model MEDB766FW0
Near Charlotte, NC 28227
Mitch H.
Job Details: 05/03/2024
"Arrived and checked dryer. Customer confirmed motor not starting. Disassembled dryer. Before removing motor, jumped out door switch, took new motor and plugged motor connections in. Attempted to start dryer. New motor not starting either. Checked motor connector with meter. Found no power going to motor from control. Dryer needs control board. Quoted customer for new control pt# W10831163- $258.34. Customer declined repair and said he would purchase new.; ordrng 1 W10831163 (Control), dspstn on spec-tagged invntry: 1 WP694089 BLOWER WHEEL"
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS10
Near Davidson, NC 28036
Robert A.
Job Details: 05/03/2024
Cx complaint that the door has a dent and the cavity coating has a blemish. I inspected the unit to confirm the complaint. The home is an unoccupied new build. I found the door has a dent on the lower area and the cavity paint is chipped on he rear wall. The unit needs a new door and some touch up paint to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11173813 (Door assembly) and 1 72017 (White touch up paint)
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Marshville, NC 28103
Jonathan J.
Job Details: 05/03/2024
"I replaced all previously ordered parts I tested operations performed a control board calibration. Unit dispensing water fine no further issues found at this time with washing machine, agitating, and cycling with no further issues"
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Monroe, NC 28110
Jonathan J.
Job Details: 05/03/2024
"I replaced all previously ordered parts, tested operations found inlet water valve. Cold side has failed, barely trickling through no settlement in filter screen. on city water. I found motor has a lot of blackened dust on it especially around fan but is working fine as of right now. if customer calls back send drive motor for any abnormal noises. Customer has five year parts and labor warranty and 10 year warranty on motor parts only. ; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock"
We serviced a
SAMSUNG WASHER
Model WF45R6100A
Near Chicopee, MA 01013
Chris B.
Job Details: 05/03/2024
Replaced part and unit running normal. No leaks detected. Ran a quick cycle and all tested normal. Great drainage.
We serviced a
WHIRLPOOL ICEMAKER
Model WUI75X15HB01
Near Manchester, CT 06040
Jeremy B.
Job Details: 05/03/2024
Water leaking on right side at bottom under door hinge. Cant access the cabinet to find a leak. Called tech support and unit is not repairable. Customer to contact extended warranty company was given this SR#7739021953
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near East Hartford, CT 06108
Jeremy B.
Job Details: 05/03/2024
"Found door seal tearing and door seperating. Needs new seal and door parts. Found ignitor drawing 3.6 amps and burner lighting properly. Door not sealing causing oven to lose heat. ; rqstng P&A on 1 W11176456 (Door) and 1 W11105139 (Bracket) and 1 W11389703 (Bracket), ordrng 1 WPW10535778 (Door deal)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Suffield, CT 06078
Mike K.
Job Details: 05/03/2024
"Unit is under 1yr wp warranty per service bench. Unit had stopped cooling both section, no strange noises except for one they recorder, damper motor runs loud and has since purchased. Replaced damper motor and tested defrost, worked fine. Possible door had not been fully closed, is working at this time.; used 1 WPW10594329 (DAMPER CNTRL) from stock"
We serviced a
GE REFRIGERATOR
Model CFE28TSHOSS
Near Agawam, MA 01030
Chris B.
Job Details: 05/03/2024
Complaint that the fresh food section is not cooling properly. Found unit cooling properly. Evap Fan is working normal. Customer mentioned that they took the panel off and found some ice buildup but it started working normal. No issues found with the fan. Mentioned to the customer to keep an eye on the cooling for the next few days. If problem arises to document with videos within 7days well waive trip fee into labor. Collected trip fee.
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950UG/AA
Near Agawam, MA 01030
Chris B.
Job Details: 05/03/2024
Complaint that the unit is not turning on. Found GFCI tripped. Ran a cycle test and all working normal.
We serviced a
FRIGIDAIRE RANGE GAS
Model PLGF389ACC
Near Springfield, MA 01108
Gary V.
Job Details: 05/03/2024
"Inspected and found bake igniter worn out, replaced with new igniter and cycled, tested fine now.; used 1 12400035 (IGNITOR FLAT) from stock"
We serviced a
BOSH DISHWASHER
Model SHU5315UC/U06
Near Longmeadow, MA 01106
Gary V.
Job Details: 05/03/2024
"Installed new inlet valve and cycled, tested fine."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Enfield, CT 06082
Gary V.
Job Details: 05/03/2024
"Inspected and found unit non responsive, inspected and found ui, control board, main board and connecting wire harnesses and terminals corroded and shorted, (took pics of damage). Will order parts needed for repair and call when parts become available.; ordrng 2 WP8312709 (Clip)s and 1 W11481116 (Control) and 1 W11665945 (Wire) and 1 W11513246 (Main acu) and 1 W11513255 (Valve w/harness) and 1 W11643701 (Main harness)"
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ1
Near Enfield, CT 06082
Gary V.
Job Details: 05/03/2024
"Installed plate and screws, cycled and dryer now working."
We serviced a
LG DRYER
Model DLEX4370K
Near Suffield, CT 06078
Mike K.
Job Details: 05/03/2024
"Replaced bad support rollers and cleaned out lint, running smooth"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Suffield, CT 06093
Mike K.
Job Details: 05/03/2024
"Complaint of leaking and excessive banging. Ran diagnostic cycle and completed fine, no leaks. Ran deep fill cycle and drained, no leaks. Signs of a lot of water at drain hose inside and out rust. Basket has a lot of wobble in it. Took top of and no signs of cracks or upper leaks.Washplate screw not coming out, will need to break washplate out. Also ordering tub and will be direct ship to cs, left msg with cs to check it out when arrives and gives us a call when it does ; ordrng 1 W10324651 (Hub) and 1 W10899966 (Discharge hose) and 1 WP356138 (Spring clamp) and 1 W11244231 (Drain hose) and 1 W10752283 (Wasplate) and 1 W10752187 (Washplate screw) and 1 2xtime (2x time) and 1 W10752719 (Basket)"
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Suffield, CT 06093
Mike K.
Job Details: 05/03/2024
"F5e0, F7e1,f2e1, found agitator spinning seperately from tub in spin cycle, actuator is in correct position.Washplate screw came out , but Washplate seized, will need to be broken out.Quoted for Washplate, screw & hub.Denied, collected for service call via cc"
We serviced a
MAYTAG DRYER GAS
Model MGDB835DW4
Near Suffield, CT 06093
Mike K.
Job Details: 05/03/2024
"Noisy during tumble, found seized idler, worn belt.Quoted for repair kit/labor. Approved. Replaced solder/supports and running fine in test cycle; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EPA0
Near Suffield, CT 06093
Mike K.
Job Details: 05/03/2024
"Complaint of unit not draining. Can hear pump running in drain cycle. Found drain hose clogged. Cleared and unit drained fine. Rain normal cycle and verified operation. Fill and wash working fine, ran through first drain and let refill and wash for couple more minutes, then cancelled and drain to help clear out old water smell"
We serviced a
WHIRLPOOL COOKTOP GAS
Model G7CG3665XS00
Near Franklin, MA 02038
Aimee Z.
Job Details: 05/03/2024
Found the outlet has no power .Tested through an extension cord .All burners spark and light Need outlet looked at no power.
We serviced a
MAYTAG WASHER
Model MVWC565FWZ2
Near Franklin, MA 02038
Aimee Z.
Job Details: 05/03/2024
They still need to raise to drain hose up but is better. Was running out of washer Tested is hold some water needs to by height of washer top. At least 48 inches of the groundInstalled new suspension rods and tested complete
We serviced a
AMANA REFRIGERATOR
Model ASD2575BRB01
Near Millis, MA 02054
Aimee Z.
Job Details: 05/03/2024
"Found ice maker leaking ,replaced and harvested to fill with water"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Plymouth, CT 06782
Chuck M.
Job Details: 05/03/2024
Customer complaint is that refrigerator is not cooling properly. Inspected and found evaporator cover broken and temperature control not selecting. Ordered control and evaporator cover. ; ordrng 1 W11595220 (Control Box) and 1 W11634632 (Evaporator Cover)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Bristol, CT 06010
Chuck M.
Job Details: 05/03/2024
Customer complaint is that washer is noisy during agitate. Ran washer and it sounded normal. Added a small load and confirmed washer gear case is noisy during agitate. Ordered gear case and wash plate with extra time slots.; ordrng 1 W11449841 (Gear Case) and 1 W10902814 (washplate) and 2 ExtraTimeSlots (Extra Time Slots)s
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Farmington, CT 06085
Chuck M.
Job Details: 05/03/2024
Customer complaint is that dryer has no power. Tested voltage and found no voltage present at supply and at terminal block. Checked breaker and it does not stay on even with dryer unplugged. Electrical issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near West Hartford, CT 06117
Chuck M.
Job Details: 05/03/2024
Customer complaint is that refrigerator stopped cooling and is noisy. Inspected and found compressor buzzing and not starting. Start device checked ok. Ordered compressor. ; ordrng 1 W11656989 (Compressor) and 1 W11504432 (Coupler) and 1 W11506619 (Coupler) and 1 W11506638 (Coupler)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT910SAYM3
Near Windsor, CT 06095
Chuck M.
Job Details: 05/03/2024
Dishwasher wash motor assembly received did not come with diverter and was not setup to swap out diverter. Re ordered wash motor assembly. ; ordrng 1 WPW10605058 (pump&motor)
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Mooresville, NC 28115
Robert A.
Job Details: 05/03/2024
"Cx complaint that the unit is not drying the clothes well. I inspected the unit to confirm the complaint. I found the unit heats and tumbles, but has poor airflow. I removed the duct line from the unit and started a cycle. There was then good airflow. The unit needs the air duct completed cleaned professionally to resolve the issue. The unit is working as designed."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Huntersville, NC 28078
Robert A.
Job Details: 05/03/2024
"Cx complaint that the unit is not starting cycles, knob does not respond and lid does not lock. I inspected the unit to confirm the complaint. I found error codes: f5e1 f2e1. I ran manual lid lock, the lid locked but didnt release. I ran a service cycle, it progress and stop at step q8 because the lid did not engage. I checked the control, UI and lid lock none had any loose connections or visible damage. The unit needs a new lid lock, control board and UI to resolve the issue. I quoted the cx for the repair and collected the service call fee by cash."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Huntersville, NC 28078
Robert A.
Job Details: 05/03/2024
"Cx complaint that the unit is not drying the dishes. I inspected the unit to confirm the complaint. I found an error code: f7e1. I ran a service cycle, most components passed with no issues. However the heater element did not come on at all. The unit needs a new heater to resolve the issue. I quoted the cx for the heater element replacement and collected the service call fee by CC."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB10
Near Huntersville, NC 28078
Robert A.
Job Details: 05/03/2024
"Cx complaint that the unit is not cooling again.I inspected the unit to confirm the complaint. I found ice on the evap wall again. I tested the heater thermistor and heater again, both worked fine. I replaced the control and tested the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Huntersville, NC 28078
Robert A.
Job Details: 05/03/2024
"Cx complaint that the unit is not starting cycle, not filling with water. I inspected the unit to confirm the complaint. I found error codes: f7e3 f7e4 f7e8 f7e9. I cleared the codes and ran manual tests for the valve, both hot & cold dispensed fine. I then ran a service cycle, I stopped at washing. I ran manual spin and agitate, it just hummed the tub and agitator did not move at all. I checked the slider due to the initial error codes. I found the rotor complete separated on the floor, the rotor screw came loose. I secured the rotor in the correct position and tested the unit for the cx. The unit is working as designed. I collected the service call fee by CC."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Monroe, NC 28110
Jonathan J.
Job Details: 05/03/2024
I replaced timer assembly and knob. I tested operations no additional issues found at this time with dryer. Dryers heating and cycling is counting down. Went from 70 minutes to 60 minutes. Timed.
We serviced a
WHIRLPOOL WASHER
Model WFW9400SW01
Near Matthews, NC 28104
Jonathan J.
Job Details: 05/03/2024
Complaint lid will not unlock displaying F 29 error code drain pump failure good latch failure error code also found and diagnostics history unit will for sure lid latch and drain pump to fix. Customer declined estimate today is going to look at replacement options due to the age of the appliance.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Matthews, NC 28104
Jonathan J.
Job Details: 05/03/2024
I replaced sensor tested operations performed a Dlms calibration cycle then a diagnostics cycle. No further issues found with washer at this time. Load and go working dispensing fine.
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Monroe, NC 28112
Jonathan J.
Job Details: 05/03/2024
Red 25.3 amp dropping to 22.96 amp heater is 9.7 ohms oL to ground black is 25.4 amp while heater is on 4.85 while heater off motor running 28.6 peak amp when heater first clicks on. Could never get breaker to trip vent hose disconnected while operating. Heavy lint on blower wheel found indicating venting restriction 210? 131? 113 163 1.35 ohms motor winding .3 less than expected resistance. 7739016361 tech line file number. Per techline they advise replacement of motor will also have to replace blower wheel as it is seized on motor. Resistance readings are less than expected on winding of motor. By a fraction of an amount. 7739005356 safety file number. M1b4cx1wpl1 autho number for parts and labor. ; ordrng 1 WP697772 (Blower wheel) and 1 W11549461 (Motor)
We serviced a
WHIRLPOOL COOKTOP
Model SC8720EDB-3
Near Charlotte, NC 28277
Mitch H.
Job Details: 05/03/2024
"Removed and replaced right side igniter. Reassembled, tested, now sparking properly. Cleaned ignition holes in burner assemblies. Front burner now lighting correctly. Rear burner will not light. Advised customer that rear burner needs to be replaced. Collected balance due on cc on file"
We serviced a
KITCHENAID KITCHEN
Model KFGC506JSS05
Near Fort Mill, SC 29707
Mitch H.
Job Details: 05/03/2024
Confirmed issue on left front and rear burners. Customer said inspector failed unit due to gas leak. Ordering manifold for left side. Checked part availability and scheduled return for 5/8 AM. ; ordrng 1 W11384736 (Manifold) and 1 2Xtime (2X time)
We serviced a
WHIRLPOOL WASHER
Model Mvw7232hw0
Near Rock Hill, SC 29732
Mitch H.
Job Details: 05/03/2024
"Removed and replaced wiring harness. Reassembled. Ran DLMS calibration, completed properly. Exited diagnostics, started quick wash cycle, sensed, filled and agitated properly. All functions tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Ellington, CT 06029
Amanda R.
Job Details: 05/03/2024
Customer states frig making loud beeping noise showed customer door alarm noise it is not the same noise
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Ellington, CT 06029
Amanda R.
Job Details: 05/03/2024
Replaced ice maker watched it filled not leaking water
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Windsor, CT 06095
Chuck M.
Job Details: 05/03/2024
Customer complaint is that dishwasher is making a noise. Ran diagnostics and found no error codes. During drain customer pointed out how the drain pump starts then stops 2 times and then drain. Informed customer that it is normal. Dishwasher checked ok.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 05/03/2024
Washer leaking from the bottom in middle. Found door gasket worn and causing a slight leak. The drain pump is making an abnormal grinding noise checked clean out and its clear. Needs new drain pump and door boot. ; rqstng P&A on 1 W11458345 (Drain pump) and 1 W11314648 (Door boot)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near East Hampton, CT 06424
Jeremy B.
Job Details: 05/03/2024
Found pantry harness broken causing lights to not power on. Unplugged and lights came on needs new harness. ; used 1 W11170612 (HARNS-WIRE) from stock
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Middletown, CT 06457
Jeremy B.
Job Details: 05/03/2024
Installed new gasket all checks ok ; dspstn on spec-tagged invntry: 1 WPY055980 HI TEMP ADHESIVE
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Tolland, CT 06084
Amanda R.
Job Details: 05/03/2024
The bolt for motor loose used impact drill and reattached bolt
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Andover, CT 06232
Amanda R.
Job Details: 05/03/2024
Replaced both controls tested starting normally
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Huntersville, NC 28078
Robert A.
Job Details: 05/03/2024
"Cx complaint that the unit is not starting at all. I inspected the unit to confirm the complaint. I found the unit does not turn on at all. I checked incoming voltage from the outlet, its getting 0v. I checked the breaker, its in the on position. The home incoming voltage to the unit needs to be corrected to resolve the issue. Cx needs an electrician."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW10
Near New Britain, CT 06051
Jeremy B.
Job Details: 05/03/2024
Installed new evap cover all checks ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Newington, CT 06111
Jeremy B.
Job Details: 05/03/2024
Installed new hinges demonstrated proper operation to customer. ; dspstn on spec-tagged invntry: 1 W11712995 LEFT HINGE and 1 W11712996 RIGHT HINGE
We serviced a
GE DRYER
Model GTD42EASJ2WW
Near Agawam, MA 01001
Chris B.
Job Details: 05/02/2024
Complaint that the unit is not heating properly. Found burnt heating wire and element. Quoted parts and labor. Customer prefer to not service the unit for the price. Collected trip fee.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Wilbraham, MA 01095
Chris B.
Job Details: 05/02/2024
Complaint that the unit has a error code. F9E1 and F9E2. Found no issues with the drainage. Found no foul smell of burnt either. Ran three diagnostic cycles and all tested properly. Collected trip fee.
We serviced a
WHIRLPOOL WASHER
Model WTW4850BW1
Near Springfield, MA 01129
Chris B.
Job Details: 05/02/2024
Complaint that the unit is making noises while spinning. Found oil leak on all components and gear case. Quoted parts and labor. Customer will keep using the washer as it is for now. Collected trip fee.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Springfield, MA 01108
Chris B.
Job Details: 05/02/2024
Complaint that the unit is not locking correctly. Found bad lid lock and after running diagnostic test found control board not responding to any of the commands. Will order parts for a return visit.; ordrng 1 W11557935 (Control Board) and 1 W11394572 (Door Latch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Torrington, CT 06790
Chuck M.
Job Details: 05/02/2024
Customer complaint is that ice maker was not working. Found ice maker overflowed. Took pic. Replaced ice maker and tested. Checked ok. ; used 1 W10873791 (ICE MAKER) from stock
We serviced a
KITCHEN AID DISHWASHER
Model kuds30fxpa8
Near Fort Mill, SC 29715
Mitch H.
Job Details: 05/02/2024
Tested and ran diagnostics. Found F10E1 dispenser error and F1 E2 control error. Found control board not responding properly. Needs control and dispenser. Quoted customer for repair and saved estimate. Customer approved repair for control board only. Checked part availability and scheduled return for 5/13 PM due to customer being out of town next week. Collected full amount on cc.; ordrng 1 W11035586 (Control)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Ellington, CT 06029
Gary V.
Job Details: 05/02/2024
"Inspected and found broken drive belt, replaced with new belt and cycled through tested fine.; used 1 341241 (BELT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ01
Near Bristol, CT 06010
Ruben C.
Job Details: 05/02/2024
Checked unit found door seals not sealing well had to heat seal to conform tested operation normal sealing normal
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Avon, CT 06001
Chuck M.
Job Details: 05/02/2024
Customer complaint is that washer would not advance past fill. Ran diagnostics and found error code F7e1 Tachometer missing. Tested capacitor and found it faulty. Replaced capacitor from T/S and tested washer in Quick Wash Cycle and washer checked ok. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS00
Near Bloomfield, CT 06002
Chuck M.
Job Details: 05/02/2024
Customer complaint is that lower oven door was coming apart. Inspected and found screws at bottom of door were off. Secured screws to door bottom and showed customer it works.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Springfield, MA 01118
Chris B.
Job Details: 05/02/2024
Complaint that the unit is not cycling through correctly. Found loose tub and very hard to turn. Took belt off and verified the motor and it turns freely. Turn tub with belt off and is seized and turns with force. Bad gear case. Will order parts for a return visit.; ordrng 1 W11454734 (Gear Case) and 1 W10721967 (Splutch) and 1 W10528947 (Hub) and 1 W10752283 (Wash Plate) and 1 W10752187 (Screw) and 1 2xFrameJob (2x Frame Job)