Service History 16 - Advantage Appliance Repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ10

Near Huntersville, NC 28078

Clinton

Job Details: 12/19/2024

At the time of service ice maker full bin of ice. All checks are fine unit working or

We serviced a

SAMSUNG WASHER

Model WA40A3005AW

Near Charlotte, NC 28214

Clinton

Job Details: 12/19/2024

Customer replacing machine no repair needed

We serviced a

KITCHENAID VENT HOOD

Model KVWB400DSS4

Near Charlotte, NC 28214

Clinton

Job Details: 12/19/2024

New construction build property. Buttons were adjusted to fit slot

We serviced a

JENN-AIR OVEN

Model JJW3830IL00

Near Huntersville, NC 28078

Johnny

Job Details: 12/19/2024

"Pulled unit away from wall and replaced touch pad, set time and date and calibrated touch pad. Unit working as designed"

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW1

Near Northampton, MA 01053

Chris B.

Job Details: 12/19/2024

"Complaint that the washer is not working properly. Found bad lid latch and wire harness. Replaced both parts and unit running normal. Unit still under warranty. Proof of purchase is in the pics and warranty is valid in Whirlpool info.; used 1 W11670519 (LATCH), and 1 W11643701 (HARNESS LOWER) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Cheshire, CT 06410

Jimmy R.

Job Details: 12/19/2024

"Tested unit and found Icemaker not making ice ran diagnostics and ice maker would not cycle and was clicking, replaced ice maker and also found fill line frozen. Ran diagnostics and turned fill tube heater on checked voltage and 12v dc present and heater melting ice checked seals on door and found ice maker seals not sealing causing unit to run and freeze fixed Seals and filled ice maker, all operations now working properly advised to give unit 24hrs to make ice and regulate temps"

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFH01

Near Prospect, CT 06712

Jimmy R.

Job Details: 12/19/2024

"Tested unit and found fridge section freezing food on every shelf, tested tamps and found unit reading 29 degrees on lower shelf and 31 on upper tested compressor and found unit reading 1.3 amps on start up and .3 amps running checked evaporator frost pattern and found heavy frost on unit found compressor warm to touch and just running non stop. Will order new compressor kit,couplers,die dryer and control box advised we will call when parts are in due to control a special order ; ordrng 1 W11580057 (Compressor kit) and 1 W11504447 (Coupler) and 1 W11506635 (Coupler) and 1 W11109499 (Die drier) and 1 W11613298 (Cntrl box)"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Grafton, MA 01519

Lee

Job Details: 12/19/2024

"Customer states unit will not start, gives 8-1 long fill error messageConfirmed complaint, entered diagnostics ran cold valve, found very poor flow, disconnected and found proper flow coming in from home, replaced valve, off truck stock, ran again found proper operation, cleared error messages.; used 1 W11220230 (VALVE) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0AS02

Near Grafton, MA 01560

Lee

Job Details: 12/19/2024

"Customer states unit has power but when pressing any button it just says feature not available Entered diagnostics, found error codes 6-0 and 1-0Found microwave inside light was not working when door is open, started searching for pinched wire stated at filter board, I traced voltage and found a loose molex, see quickpics, coming directly off filter board, seated connection, and tested all features, unit now works properly."

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near East Windsor, CT 06016

Gary V.

Job Details: 12/19/2024

"F3e2,f8e1,f0e4,f2e1,f6e2,, inspected and found multiple problems main acu faulting on pressure system, inlet valve struggling to open properly and Ui panel button fault, quoted and she will call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near East Windsor, CT 06088

Gary V.

Job Details: 12/19/2024

"Installed new door and air damper, cycled and tested fine. Allow 24-48 hours for ice production."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Windsor, CT 06095

Gary V.

Job Details: 12/19/2024

"Installed new compressor and ran vacuum, no leaks detected, then turned unit on and compressor is seized, needs another compressor, will order and call for return date. Will send defective compressor back on return trip for credit.; ordrng 1 W11574734 (Compressor), dspstn on spec-tagged invntry: 1 876765 TUBING KIT"

We serviced a

MAYTAG FREEZER

Model MRT118FFFH09

Near Simsbury, CT 06070

Mike K.

Job Details: 12/19/2024

"Unit is under 1yr wp warranty per service bench and receipt, took photos. Complaint of fr too warm, ice cream soft and not making ice,fill tube freezing. Fr empty except for door items, measures 14. Rf is at 35. Icemaker does not have fill tube, just water line coming in, incorrectly installed from store (add on icemaker)and not sealed, hole to back cabinet. Frost build up on first couple of turns of evap only. Possible Sealed system issue, but also air leak from incorrect icemaker installation and likely reason of warm fr.Cs had kit pieces from icemaker install, but was missing clamp from water line to fill tube. Advised to contact store and have them install properly.Filled cabinet hole with permagum to allow unit to cool properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Windsor, CT 06095

Gary V.

Job Details: 12/19/2024

"Installed new heater and added perma gum and foil tape to air channels and ducts to prevent any freezing air leaks, cycled and filled with water, please allow 24 hours for ice production.; dspstn on spec-tagged invntry: 1 W11087201 HEATER , used 1 212643 (SEALER-GUM) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Suffield, CT 06078

Gary V.

Job Details: 12/19/2024

"Inspected and found wire connector to wash pump broken causing no wash action, will order parts and call for return date.; ordrng 1 W11697034 (Harness) and 1 W11613479 (Wash pump)"

We serviced a

KITCHENAID M/W OTR

Model KMHS120ESS11

Near Enfield, CT 06082

Gary V.

Job Details: 12/19/2024

"Inspected and found no operation at all, measured 120vgetting to main control, will order main control and call for return date.; ordrng 1 W11545876 (Main acu)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Waterbury, CT 06708

Andre

Job Details: 12/19/2024

"Ck unit upon arrival customer stated that she loaded unit and turn unit on and all lights came on and she walk away few hrs pass and and clothes did not wash or start, inform customer start once all lights is lit she then would need to hit the start button to begin operation inform and instruct Elderly customer how to use and operate unit"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Waterbury, CT 06702

Andre

Job Details: 12/19/2024

Ck unit upon arrival and install drain pump and control and same issue occur. Take unit to back of shop outdoor and connect water to unit and contact and spoke with randy for advice. Remove pressure switch hose from tub and fill tube and water pours out hole from tub no blockage there also inspect hose for any hole or cuts and found no hole after reinstalling pressure hose with drain hose drain pumps shut off and only comes on when operating to drain during normal operation ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP

We serviced a

WHIRLPOOL DRYER

Model WED8127LW2

Near New Britain, CT 06053

Ruben C.

Job Details: 12/19/2024

Replaced inlet thermostat tested operation cust put clothes in usually lasts 2 minute then gives f3e3 code we set to 40 min an it went to 35 without code if cust calls back order control W11618916 to return

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near New Britain, CT 06053

Ruben C.

Job Details: 12/19/2024

Cust does have receipt can not work on unit and if they did cosmetic would not be covered

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW1

Near Plainville, CT 06062

Andre

Job Details: 12/19/2024

Ck unit upon arrival and found F8E1 long fill. Check and found customer had temperature option set to cold but and hit water option off inform customer that cold option still called for hot water. Customer stated that he only wants to use cold water which I then inform customer to select Tap Cold option ran quick wash and unit working with no issue

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Plymouth, CT 06786

Andre

Job Details: 12/19/2024

"Ck unit upon arrival per customer unit is not draining, ran diagnostic upon arrival and found F9E1 Long drain. Ran unit and found unit would not latch to operate. Found break in harness and replace harness. Calibrate control unit after replacing harness and ran quick cycle and unit would run and wash but wont drain once again. Found drain hose is connected to another drain hose up high, have customer remove drain hose to hold over sink in small room in basement and found human pop. Main drain is high than washer drain all access usage on main floor comes down to washer. After customer remove hose while holding over sink and ran drain and spin unit drains perfect with no issue customer would will correct and figure out a different solution for washer drain ; used 1 W11643701 (Harness), and 1 W11755726XXX (CLIP) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KBS02

Near Hampden, MA 01036

Jorden

Job Details: 12/19/2024

"Arrived and adjusted feet to level doors and properly orient the unit, tested fine."

We serviced a

MAYTAG DRYER

Model MGD5630HW4

Near Wilbraham, MA 01095

Jorden

Job Details: 12/19/2024

"Arrived and found FR roller causing noise, replaced and tested fine. ; used 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

GE WALL OVEN

Model JS630SF4SS

Near Springfield, MA 01109

Jorden

Job Details: 12/19/2024

Arrived and found cooling fan motor windings burnt up (took photo and attached to ticket). Verified 120v being sent to motor. Unit needs new cooling fan. Case #15221838; ordrng 1 WB26T10039 (Cooling fan)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADB3

Near Springfield, MA 01108

Jorden

Job Details: 12/19/2024

"Arrived and installed heater, verified 6-7amp draw, unit tests fine. ; dspstn on spec-tagged invntry: 1 W10518394 HEATER"

We serviced a

GE REFRIGERATOR

Model GFE28GSKLSS

Near Springfield, MA 01108

Jorden

Job Details: 12/19/2024

"Arrived and installed top door control and UI, tested fine."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Chicopee, MA 01020

Jorden

Job Details: 12/19/2024

"Arrived and found hub stripped, removed seized agitator with applied pressure and replaced hub, agitator and bolt. Calibrated and tests fine. ; dspstn on spec-tagged invntry: 1 W10752187 AGITATOR SCREW and 1 WPW10006384 BELT"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Plymouth, CT 06786

Andre

Job Details: 12/19/2024

Ck unit upon arrival and found front range glass completely broken customer was cooking in the oven and when they went to open the door to get the food out the front glass just cracked and broke it looks like one of the hinges was not seated compleatly in the reciever which may of caused it and it needs to be replaced I installed new glass and workers inspect the glass and I also took pictures

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ06

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 12/19/2024

"Point you not making ice. I found freezer door has failed wiring, harness, wiring harness at the bottom of the door is broken preventing unit from making ice. Ordering door door will be shipped directly to customer customer to remove saran wrap and inspect door for dense dings and scratches. No further issues found at this time or reported.; ordrng 1 W11577825 (Freezer door SS)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Charlotte, NC 28214

Clinton

Job Details: 12/18/2024

Customer stated unit was being exchanged

We serviced a

WHIRLPOOL MICROWAVE

Model WMH54521JZ00

Near Charlotte, NC 28214

Clinton

Job Details: 12/18/2024

Door broken need to replace door ordered door ; ordrng 1 W11371547 (Door)

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW2

Near Huntersville, NC 28078

Johnny

Job Details: 12/18/2024

Unit is out of warranty. Cx did not want to pay trip fee.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Huntersville, NC 28078

Johnny

Job Details: 12/18/2024

"Upon arrival unit was flashing error code f9e1 drain issue, inspected drain pump. No damage. Inspected harness. Observed broken drain pump wire. Replaced harness, ran service cycle, working as designed.; used 1 W11643701 (HARNESS LOWER) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS4

Near Stanley, NC 28164

Ryan S.

Job Details: 12/18/2024

"Customer complained glass top has spots that are breaking . Called Randy to double check spots seem like abrasive damage. Could be bubles but can feel on top, so could also be pan damage. Informed customer will have to quote fur repair $765 . Denied repair. Informed customer to call whirlpool for any other questions."

We serviced a

WHIRLPOOL MICROWAVE

Model KHMS2056SSS3

Near Mount Holly, NC 28120

Ryan S.

Job Details: 12/18/2024

"Found display and filter boards have thermal damage. Display board no longer available, informed customer unit is not repairable.collected trip fee."

We serviced a

WHIRLPOOL DRYER

Model WED4800BQ1

Near Gastonia, NC 28054

Ryan S.

Job Details: 12/18/2024

"Customer complained time are not working, will not countdown. found timer not turning or counting down on timed dry. ordering new timer. Informed Customer office Will call when parts come in.; ordrng 1 WPW10185982 (Timer)"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW06

Near Gastonia, NC 28052

Ryan S.

Job Details: 12/18/2024

"Customer complain unit not cooling found compressor running but no frost pattern only slight frost pattern needs new compressor . ordered compressor, lockring fittings ,filter dryer and access valve . putting in for 2X timeframe informed customer office will call when parts come in. ; ordrng 1 W11547313 (Compressor) and 1 W11504420 (Lokring 1) and 1 W11504431 (Lokring 2) and 1 W11506622 (Lokring 3) and 1 W11506635 (Access valve) and 1 W11109499 (Filter drier) and 1 W11506623 (Drier lokring 1) and 1 W11504448 (Drier lokring 2) and 1 2xtimeframe (2xtimeframe)"

We serviced a

WHIRLPOOL DRYER

Model WED6620HC0

Near Fort Mill, SC 29715

Brandon

Job Details: 12/18/2024

Complaint unit not heating. On arrival I found that unit did not have proper voltage.

We serviced a

KITCHENAID RANGE

Model KODE900HSS00

Near Rock Hill, SC 29730

Brandon

Job Details: 12/18/2024

Complaint unit lower oven is cutting off of top oven is being used. F6e2 error code on unit for lost communication. Ordering control and appliance manger for repair. Customer said new control board fixed prior issue. Please let customer know when we can return.; ordrng 1 W11294389 (Manager) and 1 W11294388 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM07

Near York, SC 29745

Mitch H.

Job Details: 12/18/2024

"Removed and replaced both freezer and refrigerator doors. Reconnected wiring and water line. Reinstalled handles. Tested, dispenser and controls, all operating properly. Doors operating properly."

We serviced a

AMANA COOKTOP

Model AGG222VDW6

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 12/18/2024

"Installed new gas valve and regulator ran stove top and bubble tested for leaks finding everything good, checked flame and found unit now staying blue on all burners and oven advised there will be some yellow on the tips of flame and randomly on entire flame its natural gas its never perfect. Stove is now operating to specs"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Millbury, MA 01527

Aimee Z.

Job Details: 12/18/2024

Found the panel cracked need to re Order uiSending new panel back to office to re order new ui ; rqstng P&A on 1 W11478524 (Ui)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHZ09

Near Northbridge, MA 01534

Aimee Z.

Job Details: 12/18/2024

Cust had to move out fridge caught in back.Nothing was frozen draw door were open closed down installed control and adjusted temp in fridge 1.5 degrees Test 211.

We serviced a

GE REFRIGERATOR BO

Model GFE29HSDCSS

Near Westfield, MA 01085

Mike K.

Job Details: 12/18/2024

"Complaint of rf section too warm. Unit empty load on arrival, 39 in rf, around 5 in freezer, fr evap fan running and good air flow to ice box. Rf evap not running, removed rf evap cover and good frost pattern, found fan seized, was able to work free and not running. Quoted for rf evap fan/labor. Accepted and collected in full via cc; ordrng 1 WR60X26866 (Evap fan rf)"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL1

Near Westfield, MA 01085

Mike K.

Job Details: 12/18/2024

"Unit is under 1yr wp warranty per service bench. Complaint of no power. Cs says first noticed light turning off prematurely (interior light) the nothing. Off at circuit breaker. Turned on and nothing, verified 20vac at terminal. Opened door and lights came on and unit functioning. Started normal cycle fine. Checked control and wiring all looked good, moving door the unit went off again , opening/closing it flickered a couple times but then stayed off. At terminal voltage lines were reversed, 120vac nuetral to ground, when breaker turned off was still 30vac there. Turned off main and reversed lines wiring harness/controls, 30vac issue is gone but unit operating same, flickering on/off. Ordering control, console and harness. 2x time to pull unit and rewire. Office to contact cs when parts come in to schedule return.; ordrng 1 W11632707 (Control) and 1 W11632700 (Console) and 1 W11708398 (Harness) and 1 2xtime (2x time)"

We serviced a

WHIRLPOOL DRYER

Model MED6630HW1

Near New Britain, CT 06051

Ruben C.

Job Details: 12/18/2024

Checked unit found steam valve is letting water in even when unplugged needs valve ordered steam valve; ordrng 1 W11216837 (Valve)

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near New Britain, CT 06051

Ruben C.

Job Details: 12/18/2024

Replaced main control ran diagnostics normal tested operation normal ran quick cycle normal draining and washing normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ11

Near Farmington, CT 06032

Ruben C.

Job Details: 12/18/2024

Have informed cust floor is not level in the back has to put shims have adjust door and rollers as much as possible instruct is now fullfilled

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM05

Near Simsbury, CT 06070

Ruben C.

Job Details: 12/18/2024

Checked unit found only frost on half of top line on the right took pic ice cream is melting ordering comp and evap 2time job sealed system unit is under warranty took pic of receipt ; ordrng 1 W11598432 (Evaportor) and 1 W11504423 (Coupling) and 1 W11504415 (Coupling) and 1 W11353156 (Filter drier) and 1 W11504445 (Coupling) and 1 W11504447 (Coupling) and 1 W11547313 (Comp) and 1 W11504416 (Coupling) and 1 W11504431 (Coupling) and 1 W11506621 (Coupling) and 1 W11506635 (Coupling)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW00

Near Canton, CT 06019

Ruben C.

Job Details: 12/18/2024

Checked unit found ice maker is burnt around element and fan motor is putting out smell when it runs ordering ice maker and fan motor ; ordrng 1 W11024089 (Evap motor) and 1 W10884390 (Ice maker)

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Southington, CT 06479

Andre

Job Details: 12/18/2024

Ck unit upon arrival and found F8E1 long fill. Ran diagnostic and found little to no water pressure coming from cold water valve. Disconnect water from valve and check screen and found no build up and fold cold water hose over tub and turn on and water pressure from home is strong. Hot water runs strong inside when running hot water option order valve for replacement ; ordrng 1 W11513255 (Valve)

We serviced a

WHIRLPOOL OVEN

Model WFE535S0LS0

Near Waterbury, CT 06704

Andre

Job Details: 12/18/2024

Ck unit upon arrival and found stove off customer stated that unit stop working. Check voltage at outlet and found 0VAC at outlet check breaker box and found all break switch to on position. Follow orange wire and found section of wire where it burnt in basement and basement is also full with water inform customer she would need a electrician

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW11

Near Windsor, CT 06095

Gary V.

Job Details: 12/18/2024

"Inspected and found incomplete frost pattern on evaporator coil. Compressor running hot, unit needs compressor replaced, will order and call for return date.; ordrng 1 W11582579 (Compressor)"

We serviced a

GE MONOGRAM DISHWASHER

Model ZDT975SSJ2SS

Near Somers, CT 06071

Gary V.

Job Details: 12/18/2024

"Inspected and found f34 fault for leak, found wash pump and drain pump hoses deteriorated and also electronic board got wet, quoted for repair and they will call."

We serviced a

AMANA DRYER

Model NGD4655EW2

Near West Springfield, MA 01089

Mike K.

Job Details: 12/18/2024

"Gas dryer cs says is not heating. Thermal fuse and hi limits check good. Ran timed cycle and ignited properly. Let run for 45 minutes on times Timed dry with no issue, good draw on flame. No problem found at this time"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Bristol, CT 06010

Ruben C.

Job Details: 12/18/2024

Checked unit unit keeps draining replaced main control tested operation normal ran diagnostics normal all components tested normal draining normally

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS3

Near Agawam, MA 01001

Jorden

Job Details: 12/18/2024

"Arrived and spoke with tech assist, we observed diagnostic codes (same as previous visit), ran unit through test cycles and cannot replicate a leak. Provided customer with SR number listed below and advised if they have any further questions to contact manufacturer customer service. SR #7740560992"

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model WET4024HW0

Near Hampden, MA 01036

Jorden

Job Details: 12/18/2024

"Arrived and spoke with customer, complaint is: certain cycles dont operate as expected. Ran a spin cycle, unit operated exactly as expected. But when I ran the cycles indicated as defective I found the hot water valve had been closed but the default settings for warm water. Opened valve and all cycles operated as designed. Informed customer they can have the hot water valve closed but every cycle must be set to tap cold. Unit is fully functional, informed customer should we return and like today find no manufacturing defect then customer would be responsible for service fee."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ2

Near Ludlow, MA 01056

Jorden

Job Details: 12/18/2024

"Arrived and verified heater drawing 6-7amps on blue w/ red tracer, customer education that the plastics will not dry nearly as well as ceramics and that soak cycles dont auto select heated dry. Unit operating as designed, informed customer should we return and find no manufacturing defect then customer would be responsible for service fee."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Belchertown, MA 01007

Jorden

Job Details: 12/18/2024

"Arrived and installed rack adjuster kit, tested fine. ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER"

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ5

Near Holyoke, MA 01040

Mike K.

Job Details: 12/18/2024

"Replaced control and cable. Unit is functioning, ran bake and preheated to 350 fine. No errors. Broil working. Each button responding. Burners operation also verified."

We serviced a

WHIRLPOOL WASHER

Model MVWB766FW1

Near Granby, MA 01033

Chris B.

Job Details: 12/18/2024

Complaint that the lid is cracked again. Took pics of the issue. Will order parts for a return visit. Call customer at this number 413-244-4276 when on the way. ; ordrng 1 W11259006 (Lid Assembly) and 1 WP8563965 (Left Hinge) and 1 WP8572974 (Right Hinge) and 4 WP489069 (Screws)s

We serviced a

AMANA WASHER

Model NTW4519JW2

Near South Hadley, MA 01075

Chris B.

Job Details: 12/18/2024

"Replaced part and ran a diagnostic, quick cycle and all tested normal."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HBS03

Near Chicopee, MA 01020

Chris B.

Job Details: 12/18/2024

Complaint that the ice maker is not working properly. Customer mentioned that it worked for two weeks after we were here last time. Found error code E5. Used TS # W11658802. Replace IM and did all tests and all working properly. Test 37 shows good reading. ; used 1 W11294907 () from stock

We serviced a

WHIRLPOOL WASHER

Model WTW4616FW2

Near Worcester, MA 01609

Lee

Job Details: 12/18/2024

"Customer states unit was making clicking noise during fill and never advanced to washConfirmed complaint, found additonal issues from yesterday, yesterday found valve getting stuck open replaced it yesterday, today I found actuator arm has broken, replaced calibrated unit, started normal cycle. Tested okay; used 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIIRLPOOL WASHER

Model WTW5000DW1

Near Enfield, CT 06082

Gary V.

Job Details: 12/18/2024

"Inspected and found multiple problems, water leaking thru main bearing, cam worn out, belt worn out and wash plate seized, quoted and they going to buy new unit."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53520CS7

Near Springfield, MA 01107

Jorden

Job Details: 12/18/2024

"Arrived and installed magnetron, cap and diode, tested fine. ; dspstn on spec-tagged invntry: 1 W10818686 MAGNETRON"

We serviced a

WHIRLPOOL DRYER

Model WED8620HW2

Near East Longmeadow, MA 01028

Jorden

Job Details: 12/18/2024

"Arrived and found no error codes and unit running as expected. Customer education on how sensor cycles work vs timed dry, explained how loads that are to small, mostly dry etc may not make contact with the sensor bars which detect the moisture. Advised using timed dry as their default. Informed customer should we return and find no manufacturing defect then customer would be responsible for service fee."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Enfield, CT 06082

Gary V.

Job Details: 12/18/2024

"Inspected and found drain pump seized, replaced with new drain pump and tested fine now.; used 1 W11412291 (DRAIN PUMP) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS05

Near Longmeadow, MA 01106

Jorden

Job Details: 12/18/2024

"Arrived and installed dispenser motor assembly, tested fine."

We serviced a

WHIRLPOOL DRYER

Model WED5100HC3

Near Dudley, MA 01571

Lee

Job Details: 12/18/2024

"Rescheduled for Friday am, part not with tech; schdld next appmnt for 12/20 FRI AM"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ0

Near Ware, MA 01082

Chris B.

Job Details: 12/18/2024

Complaint that the stop top has a crack. Customer did talk to Whirlpool about having the glass cooktop replaced and not the oven door glass. Customer mentioned that they told Whirlpool that it was not the door and was the cooktop and they was going to send us out with the right part but wrong part is in the ticket. Quoted customer for parts and labor. Customer are going to call Whirlpool again to fix this issue and send us back with correct part as it was agreed to.; O-emld tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Ellington, CT 06029

Gary V.

Job Details: 12/18/2024

"Installed new control and cycled, tested fine, no other problems found at this time. Part coming back is a part credit/core."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHZ02

Near Ellington, CT 06029

Gary V.

Job Details: 12/18/2024

"Inspected and found door, hinges and camera risers, broken and collapsed, and door seal torn, will submit estimate and customer knows to call when parts arrive.; rqstng P&A on 1 W10830162 (Seal) and 2 WP12028505AP (Door cam closure)s and 1 W11307258 (Door right) and 1 W11307263 (Door left) and 1 WP67003405 (Door pivot)"

We serviced a

KITCHENAID M/W OTR

Model KMHS120ESS01

Near Dudley, MA 01571

Lee

Job Details: 12/18/2024

"Customer states bulb went out.Confirmed it is just bulb, socket is okay, does get proper voltage, customer will replace bulb."

We serviced a

MAYTAG DISHWASHER

Model MDB9979SKZ0

Near Meriden, CT 06450

Jimmy R.

Job Details: 12/18/2024

"Ran unit and found machine would not drain any water causing unit to not start, tested drain pump and found pump getting 120v but not coming on replaced faulty pump and checked errors due to unit draining out water but not starting a cycle, unit errored F7e1 F9e1 f8e2 found wash motor getting 120v but super hot when touching wash motor is bound up and failed need to order new Sump&motor. Parts tentative p/a ; ordrng 1 W11416363 (Sump&motor), used 1 W11412291 (DRAIN PUMP) from stock, states that autho needed"

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2087HRS

Near Cheshire, CT 06410

Jimmy R.

Job Details: 12/18/2024

"Tested unit and found customer had unplugged unit due to machine not cooling in both compartments, plugged unit back in and checked compressor found unit coming on but compressor and condenser coils not breathing due to blocked, cleaned coils and evaporator is frosting up and cooling advised customer to give unit 24hrs for temps to regulate with unit unplugged I cant get a good reading on issues wile watching evap noticed it was coming down and frost pattern was good for now watch unit until for 24hrs"

We serviced a

WHIRLPOOL WALL OVEN

Model WOD52ES4MZ

Near Cheshire, CT 06410

Jimmy R.

Job Details: 12/18/2024

"Tested ovens and found both ovens would not heat up past 225 degrees found control kicking off elements when unit would reach a certain temp then never come back on to get unit to a set temperature. Checked incoming power and found 240v could not get to everything due to units are on top of each other and will need help getting them out there is a panel in middle. Will order new controls, thermostat and sensors will need second man to help me remove units and extra time to get units fixed. All parts tentative p/a ; ordrng 2 W11594418 (Cntrl)s and 2 W11259047 (Thermostat)s and 2 W11594207 (Sensor)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Wrentham, MA 02093

Aimee Z.

Job Details: 12/18/2024

"Installed lights, harness, fan, left door pantry gasket ,freezer drawComplete"

We serviced a

GE REFRIGERATOR

Model GFD28GYNCFS

Near Wrentham, MA 02093

Aimee Z.

Job Details: 12/18/2024

Fridge is still empty they havent moved in . Installed new filter head Theres a clog in the water line to dispenser. Didnt have a wire long enough to snake out .Found the water line coiled and frozeNeed to bring 1/4 line in case need; ordrng 1 WR17X27627 (Water line coil)

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrf736sdam11

Near Southwick, MA 01077

Mike K.

Job Details: 12/18/2024

"Cs had water leaking from the icemaker. Water off on arrival. No clogs In icemaker, no water/ice in icemaker. No error in diagnostic. Ran harvest fine. Pulled out icemaker, valve/ icemaker all look good.Turned water on and no leaking ran fill and fine, ran dispenser and fine, no issue found at this time."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Southwick, MA 01077

Mike K.

Job Details: 12/18/2024

"Replaced basket/Washplate/gear case assy/ cam/actuator/ belt. Ran recalibration. Ran diagnostic cycle fine. Everything running smoothly, no grinding or leaks.; dspstn on spec-tagged invntry: 1 W10324651 HUB 1 W10752187 AGITATOR SCREW , 1 W10752283 WASHPLATE , and 1 W11239857 BELT"

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Webster, MA 01570

Lee

Job Details: 12/18/2024

"Customer states timer brokeConfirmed complaint, knob and timer have both broken, will order and replace.; rqstng P&A on 1 WPW10642928 (timer) and 1 WPW10558463 (knob), states that autho needed"

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Charlton, MA 01507

Lee

Job Details: 12/18/2024

"Installed all parts, ran calibration tested okay; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Bristol, CT 06010

Ruben C.

Job Details: 12/18/2024

Replaced goths doors tested operation normal checked water working normal and user motor working normally cust left whirlpool tag off will put on when desired

We serviced a

SAMSUNG WASHER

Model WA45T3200AW/A4

Near Litchfield, CT 06778

Andre

Job Details: 12/18/2024

Ck unit upon arrival and found water 3/4 of the way inside tube ran test and found slight faint hum from pump but no water draining Submitted for Authorization For P/A; ordrng 1 DC92-02636A (Control) and 1 DC97-19289F (Drain pump)

We serviced a

MAYTAG DRYER

Model MED3500FW0

Near Litchfield, CT 06759

Andre

Job Details: 12/18/2024

Ck unit upon arrival and install main control and unit now operating to manufacturers specs ; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL

We serviced a

WHIRLPOOL DRYER

Model WED8127LW2

Near Plymouth, CT 06786

Andre

Job Details: 12/18/2024

"Ck unit upon arrival and found unit powering check voltage to see if I lost a leg and everything tested good. Ohm out and check for continuity of all fuses and replace their thermal fuse and same issue unit would not run. Order control board for repair and motor, customer stated unit has never been used since delivered ; ordrng 1 W11618916 (Control) and 1 W11549461 (Motor), used 1 Wp3392519 (Thermal fuse) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRBL109ESS05

Near Berlin, CT 06037

Andre

Job Details: 12/18/2024

Ck unit upon arrival and explain and listen to customer concern. Adjust legs to tilt unit and unit operating to manufacturers specs

We serviced a

WHIRLPOOL DRYER

Model LER3624EQ1

Near Charlotte, NC 28226

Caleb

Job Details: 12/18/2024

"SR#7740483194. Unit was unplugged apon arrival. Plugged unit in and tested. Unit ran fine, noticed low air flow. Found excess ammount of debris in lent trap vent causing lent to build up near element. Documented with safety."

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Amherst, MA 01002

Chris B.

Job Details: 12/18/2024

Replaced control board and ran diagnostic and quick cycle and unit working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE234GBS0

Near Manchester, CT 06042

Gary V.

Job Details: 12/18/2024

"Installed parts listed and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near South Windsor, CT 06074

Gary V.

Job Details: 12/18/2024

"Inspected and found multiple problems, Gearcase leaking oil and damaging rotor and slider, Ui panel not responding properly stuck button, and main acu faulting on pressure system, and drain pump no longer pumping properly. Will submit estimate and call for return date. Customer will have dryer moved out to make room for repairs on return trip.; rqstng P&A on 1 W11449841 (Gearcase) and 1 W10902814 (Wash plate) and 1 W10734521 (Slider) and 1 W10915701 (Rotor) and 1 W11396717 (Drain pump) and 1 W10752189 (Rotor bolt) and 1 W11478526 (Ui panel), dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC"

We serviced a

WHIRLPOOL MICROWAVE

Model KEMS309BSS00

Near Prospect, CT 06712

Jimmy R.

Job Details: 12/18/2024

Installed new appliance manager and powered up unit found still same issue no light and erroring out F6e8 spoke with tech support several times on issue going on and was told the wire harness has an issue somewhere in it witch was replaced already. Went threw all interlock switches and they are all hooked up correctly the harness is dripping a neutral somewhere in unit causing interlocks to not function properly. Customer is goin to call warranty company and go from there see if they will help and figure out a solution for him this thing needs to be replaced one person is telling me to replace this one telling me they will replace machine there no fix all parts have been replaced twice and three times now.. right now I will place an order on a new harness again once customer receives email they will call and let us know Sr#7740442604; ordrng 1 W11033422 (Interlock hanress)

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Bristol, CT 06010

Ruben C.

Job Details: 12/18/2024

Replaced drain pump control and facia tested operation normal ran diagnostic component test normal ran quick cycle normal washing and draining normal; dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Medway, MA 02053

Aimee Z.

Job Details: 12/18/2024

No error codes and no water going in dishwasher Pulled hose off dishwasher put hose in bucket turned on no water Asked Cust where plumber tested from ?under sink the ball valve drips and has a flood safe hose On dishwasher . Problem could be flood safe hose.Cust needs plumber back and take hose off dishwasher To test water going in bucket. Then re attache to dishwasher And start . Cust will call when water running to dishwasher

We serviced a

WHIRLPOOL DRYER

Model WED6200SW1

Near Prospect, CT 06712

Jimmy R.

Job Details: 12/18/2024

"Ran dryer and found unit would tumble but not heat up, tested voltage to unit and 240v present removed back panel and found heater thermostat faulty. Replaced thermal fuse and unit is now heating and working to specs ; dspstn on spec-tagged invntry: 1 8547174V IDLER PULLEY , used 1 279816 (THERMAL KIT) from stock"

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW2

Near Berlin, CT 06037

Andre

Job Details: 12/18/2024

"Ck unit upon arrival and found half way through a wash unit was just blinking on spin cycle no codes, just a indication as if unit was pause. Install lid lock and ran cycle and monitor whole cycle unit wash and spin and drain with no issue unit now operating to manufacturers specs ; used 1 W11307244 (Latch) from stock"

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Northbridge, MA 01534

Lee

Job Details: 12/18/2024

"Customer was not happy with how clamp for door bellow was on, the spring was in the 3 oclock position and wanted it in the six o clock position, repositioned for customer, did explained the door would feel a little snugger when closing than before due to new bellow."

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