We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Charlotte, NC 28269
Robert A.
Job Details: 08/31/2023
"Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found an error code: f7e1. I cleared the code and ran a service cycle. The cycle completed but no heat was produced. I pulled the unit out and checked the element ohms reading, it read OL. I replaced the element (new element read 13.5 ohms) and tested the unit for the cx. The unit is working as designed. Cx signed the waiver because the DW hole is tight and flooring is uneven."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Charlotte, NC 28216
Robert A.
Job Details: 08/31/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW0
Near Charlotte, NC 28214
Robert A.
Job Details: 08/31/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11165546 VALVE
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Charlotte, NC 28212
Jeff L.
Job Details: 08/31/2023
Found machine not draining tore machine down to get to pump found a lot of debris in pump housing cleaned out put unit back together. Advised customer this will be the one install and instruct on keeping pockets cleaned out and when it comes to soap. Advised customer to use only 2 tablespoons of detergent with this energy efficient machine. Unit ran and checked ok(Call complete)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Lincolnton, NC 28092
Mark C.
Job Details: 08/31/2023
Installed new sump assembly unit is fully operational.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Windsor, CT 06095
Chuck M.
Job Details: 08/31/2023
Installed faucet switch and inlet valve. Found supply shut off to washer does not close. Had to close knobs on pipes up at ceiling. Informed customer. Washer checked ok. Customer says washer was filling with water as soon as she plugged in washer prior to return visit. Could not duplicate issue and did not witness issue. Advised customer to record for future reference. ; dspstn on spec-tagged invntry: 1 W11165546 VALVE
We serviced a
WHIRLPOOL DRYER
Model WCD5090JW
Near Hartford, CT 06112
Chuck M.
Job Details: 08/31/2023
Need POP to complete repair. Customer will reschedule when they get paperwork in order. ; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Hartford, CT 06106
Ruben C.
Job Details: 08/31/2023
Checked unit unit is going directly to done not getting voltage to actuator ordering control harness and actuator; ordrng 1 W11643701 (Lower harness) and 1 W11513246 (Control) and 1 W11481722 (Actuator)
We serviced a
WHIRLPOOL DRYER
Model n/a
Near Hartford, CT 06112
Ruben C.
Job Details: 08/31/2023
Could not find unit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Lancaster, SC 29720
Jonathan J.
Job Details: 08/31/2023
"Complaint water leaking consistently out of icemaker. Cannot remove icemaker bin. I found water valve defective, causing ice bin to freeze over. Had to break. Ice bin icemaker also has damage to it. I found two head unit only corrosion on head unit. No additional issues found and ordering been valve and icemaker to fix. ; ordrng 1 W11548535 (Valve) and 1 W11548540 (Ice maker) and 1 W11185686 (Container)"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Clover, SC 29710
Mitch H.
Job Details: 08/31/2023
"Tested washer and ran diagnostics. Only stored error was F0E7. Ran full diagnostics cycle, completed properly. Ran all component tests, all work correctly. Checked wall outlet polarity, wired correctly. Called tech line spoke Butch SR# 7737221963, he could not offer any suggestions. Advised customer to log and take pictures if problem happens again. Washer operating as designed."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Mansfield, CT 06268
Amanda R.
Job Details: 08/31/2023
Replaced all parts customer said it leaked water last cycle rinse aid was recently filled over sudsing occurring
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Milford, MA 01757
Aimee Z.
Job Details: 08/31/2023
F5e1 latch brokenF2e1 stuck key padAnd needs suspension rods No latch cant run diagnostics ; ordrng 1 W11115199 (Ui) and 1 W11130356 (Suspension rods) and 1 W10810403 (Latch)
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Kings Mountain, NC 28086
Ryan S.
Job Details: 08/31/2023
"Came to replace parts ordered by previous tech. Installed control and moisture sensor Harness. Installed parts and ran normal dry., unit started heating. Ran service diagnostic and drum light turns off when moisture is in contact with sensor. Verified proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Charlotte, NC 28214
Robert A.
Job Details: 08/31/2023
Cx complaint that the unit is still not make cube to the size of his satisfaction. I inspected the unit to confirm the complaint. The unit is making ice fine. I installed the IM and water valve as instructed and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Charlotte, NC 28278
Robert A.
Job Details: 08/31/2023
Cx complaint that the unit constantly beeps while plugged in. I inspected the unit to confirm the complaint. I found an error code: f8e4. I checked the float switch and found the float switch housing with water in it. I removed the water and ran a service cycle. No leaks were found. The cx mentioned he used a type of soap that created a lot of suds. I suggested using a different type of soap to avoid this issue again. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Cherryville, NC 28021
Ryan S.
Job Details: 08/31/2023
"Customer complained of error code, Foudn f7-1 and f7-4, basket speed sensors error and motor error. Found motor pully damaged. Found cam and actuator damaged and wouldnt shift. , replaced parts and found oil leaking from faulty gearcase. Replace cam and actuator and unit will work but needs new motor, and gearcase. Ordering motor and gearcase and 2xtimeframe. Scheduled return for 9-6-23 pm. ; ordrng 1 W11283592 (Motor), rqstng P&A on 1 2xtimeframe (2xtimeframe), ordrng 1 W11449840 (Gearcase), used 1 W10721967 (CAM KIT), and 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Stanley, NC 28164
Ryan S.
Job Details: 08/31/2023
Customer complained unit getting too cold In refrigerator. Ran service test for damper and damper will open. Turned off service mode and found baffle not closing. Ref temp was 32? and set to 40. Ref thermistor passed check. Freezer is working as designed. Ordering damper. Informed customer office will call when part comes in. ; rqstng P&A on 1 WPW10196393 (Damper baffle)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Bellingham, MA 02019
Aimee Z.
Job Details: 08/31/2023
Found the freezer frozen and making ice. Full bucket I Cleaned the condenser coils theres good frost pattern and good air flow to fridgeFans all working and damper opening and closing Torn right fridge gasket Cwa
We serviced a
KITCHENAID DISHWASHER
Model KDTM704ESS0
Near Charlotte, NC 28278
Robert A.
Job Details: 08/31/2023
Cx complaint that a piece came apart and became deformed on the element. I inspected the unit to confirm the complaint. I found the plastic piece is for a tube connected to the sump assembly. It is damaged from the element and needs to be replaced. The unit needs a new main feeding tube that connects to the sump motor to resolve the issue. Im ordering the part for the return visit. I collected the payment in full by check.; ordrng 1 W10861745 (Tube feed)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near South Hadley, MA 01075
Roger R.
Job Details: 08/31/2023
Found unit rusting at dispenser drawer. Quoted 60.29 for new drawer and $239 labor. Cust declined repairs
We serviced a
WHIRLPOOL DISHWASHER
Model MDB7749SBM0
Near South Hadley, MA 01075
Roger R.
Job Details: 08/31/2023
Found unit not responding to control inputs. Unable to get into diagnostic mode. Quoted $239.99+tax for new console w10811169 and $239 labor.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Huntersville, NC 28078
Mark C.
Job Details: 08/31/2023
Units doo drops due to a failed hinge assembly.; ordrng 1 W11573702 (Hinge assembly) and 1 W11573703 (Hinge)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDB09
Near Worcester, MA 01602
Gary V.
Job Details: 08/31/2023
"Arrived and found temps in both sections 20 degrees in freezer and 50 in ff. incomplete frost pattern, discharged Freon left in system and pressurized system with nitro, used bubble check leak detection and didnt detect any leaks at this time. Installed compressor that was ordered, pressurized again, didnt detect any leaks again. Recharged system with 47oz r600. Frost pattern developed and started cooling. Advised customer to monitor unit. If problem persists advise ordering and replacing evaporator as this is the fifth trip out and it was never ordered or replaced.; dspstn on spec-tagged invntry: 1 W11504445 COUPLER 1 W11506619 COUPLER 8 NK MS 00 , 1 W11109499 FILTER DRIER-TUBE R600a , 1 W11504415 COUPLER 8.5/8 NR MS 00 , 1 W11504431 COUPLER 7/5 NR MS 00 , and 1 W11504449 COUPLER NR AL 4/2 CAP-EVA , used 1 212643 (SEALER-GUM), and 1 R600A (R600A 14.8 OZ) from stock"
We serviced a
MAYTAG WASHER
Model MVWB835DW2
Near Worcester, MA 01605
Gary V.
Job Details: 08/31/2023
"Inspected and found f5e1,f5e3, both lid lock faults, quoted for repair and customer approved. Replaced lid lock and cycled, tested fine.; used 1 W10810403 (DOOR LOCK) from stock"
We serviced a
LG DISHWASHER
Model LDF7551ST
Near Coventry, CT 06238
Jeremy B.
Job Details: 08/31/2023
Found door links broken and latch broken causing door not to latch closed and door to fall down hard. Needs new latch and links. ; ordrng 2 4933DD3001Bs and 1 4027ED3002J (Latch)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHC2331PAA
Near Plainville, MA 02762
Aimee Z.
Job Details: 08/31/2023
Installed filter head no purged air out complete
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW2
Near Mount Holly, NC 28120
Ryan S.
Job Details: 08/31/2023
Customer complained unit back panel bent. Foudn back panel bottom corner bent. Unit within 30 day. Ordering back panel .; ordrng 1 W11626083 (Back panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near Tolland, CT 06084
Chris B.
Job Details: 08/31/2023
Complaint that the unit is not making ice. Found ice maker running rough and fully finishing the test cycle. Frozen line. Will order parts for a return trip.; ordrng 1 W11658802 (Ice Maker) and 1 W11399564 (Ice Door) and 1 W11226501 (Heater)
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Tolland, CT 06084
Chris B.
Job Details: 08/31/2023
Replaced part and unit running normal. Worked on the microwave in the basement for better reach. Customer will have it installed afterwards.
We serviced a
WHIRLPOOL RANGE
Model WML55011HS07
Near Charlotte, NC 28273
Robert A.
Job Details: 08/31/2023
"Cx complaint that the unit makes a loud buzzing noise as the unit starts. I inspected the unit to confirm the complaint. The unit starts and heats fine. However, when the unit start it gives a loud buzz for the first 5seconds. I left the turn motor with the cx. Im ordering a magnetron for the return visit to resolve the buzzing issue that begins the cycles.; ordrng 1 W11402082 (Magetron) and 1 W11628655 (Transformer)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Lexington, NC 27292
Vincent O.
Job Details: 08/31/2023
Installed new sump/motor and heater. Tested and verified proper operation. No leaks. All functions check ok. ; dspstn on spec-tagged invntry: 1 W10518394 HEATER and 1 W11025157 MOTOR/SUMP
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Huntersville, NC 28078
Mark C.
Job Details: 08/31/2023
Panel damaged in box please inspect before rescheduling; ordrng 1 W11416371 (Panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Dudley, MA 01571
Angel R.
Job Details: 08/31/2023
"Auger motor is completely seized, will order new one as well as coupling.; ordrng 1 W11671282 (Auger motor) and 1 WPW10169511 (Coupling)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HZ1
Near Webster, MA 01570
Angel R.
Job Details: 08/31/2023
Heating element limiter on front right burner not reading properly when checked with multimeter. Customer complaint of element not cooling down for several hours. Tested switch as well and it is working properly but will replace as a precaution upon return visit from .; ordrng 1 W11047722 (elmnt-surf)
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Auburn, MA 01501
Angel R.
Job Details: 08/31/2023
"Checked voltage at outlet, only getting 85 volts across the two hot wires. Unit interior light is and and tumbles, informed customer he needs to call an electrician."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Shrewsbury, MA 01545
Angel R.
Job Details: 08/31/2023
"Found capacitor leaking, replaced it with truck stock. Still getting a failed pump F9E1 error code after diagnostics cycle. Will order new pump and harness just as precaution.; ordrng 1 W11399437 (Pump) and 1 W11643701 (Harness), used 1 W11395618 ( CAPACITOR/INTER COIL) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near Lexington, NC 27292
Vincent O.
Job Details: 08/31/2023
Found gasket hanging loose and not locked into door channel. Reseated gasket. Gave tug on all 4 sides of both RC and freezer gasket. Tested and verified proper operation. All functions check ok.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Lexington, NC 27295
Vincent O.
Job Details: 08/31/2023
"New console missing speaker. Reorder console. Also found customer has new complaint of unit running water in with door open. Order and replace main control.; ordrng 1 W11583890 (Control), dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT) and 1 W11316256 VALVE (COLD)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Gastonia, NC 28052
Ryan S.
Job Details: 08/31/2023
"Customer complained unit wont wash on normal but will on whites. Says she heard a grinding noise also. Upon arrival ran service mode and found no fault codes stored. Ran Manuel service mode and found all functions working but on agitate noise was coming from agitator. Inspected and found agitator had came loose. Put lock tite on bolt and resecured agitator ran normal wash and unit started filling agitating , and washing. Verified proper operation."
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Clover, SC 29710
Mitch H.
Job Details: 08/31/2023
"Based on description of issue, had customer start dryer with a load when I was on my way. Arrived to find dryer motor had stopped but control still showed drying and time was counting down. Waited a few minutes and motor started, ran a few minutes then stopped again. Entered diagnostics and found no feedback from motor. Motor tripping off on thermal overload. Ordering motor and blower wheel. ; ordrng 1 W11549461 (Drive motor) and 1 WP697772 (Blower wheel)"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS2
Near Rock Hill, SC 29730
Mitch H.
Job Details: 08/31/2023
"Found terminal block broken and wires from harness cut. Checked and found left rear burner element coil burnt. Ordering main harness and terminal block, and burner.; ordrng 1 W11529071 (Main harness) and 1 WPW10245259 (Terminal block) and 1 W11171119 (Burner)"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Watertown, CT 06779
Jimmy R.
Job Details: 08/31/2023
"Checked over machine and found unit would not run a test cycle found lock just flashing, checked errors and found F5e2 lid lock fault f2e1 stuck key F0e5 off balance cycled lid lock and found lock broken causing latch to push past lock and never work. Replaced faulty lock and unit ran a calibration cycle wile spinning noticed tub bouncing checked shocks and found bad shocks need to be replaced will order, parts tentative p/a ; ordrng 1 W11130362 (Suspension), used 1 W11307244 (Latch) from stock, states that autho needed"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 08/31/2023
Complaint F9 E1 error code cannot use dishwasher. I found dishwasher. Had rancid moldy water upon arrival. Thick layer. I found drain pipe had failed. I replaced drain pump tested operations unit is now washing and draining water out fine. I found drain tube was not properly installed was on the outside of the tub pinching hose. I also discovered hose was not properly installed under the sink as well. Had rubber hose. That was also pinched. Going to drain. No additional issues found with dishwasher at this time. ; used 1 W11497943 (DRAIN PUMP/W CHOPPER) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Farmington, CT 06032
Ruben C.
Job Details: 08/31/2023
Replaced motor and control tested operation normal ran diagnostics normal wash motor functioning normally; dspstn on spec-tagged invntry: 1 W11665769 MOTOR/SUMP
We serviced a
WHIRLPOOL DRYER
Model WED5620HW0
Near Chicopee, MA 01020
Roger R.
Job Details: 08/31/2023
Found clothing and lint build up in the blower area. The clothing stopped the motor from turning. Cleared and checked all ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Pineville, NC 28134
Jeff L.
Job Details: 08/31/2023
Replaced filter housing ran 32 ozs of water thru system. Unit ran and checked ok(Call complete)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Huntersville, NC 28078
Mark C.
Job Details: 08/31/2023
Customer states the sump assembly was recently replaced and since then the unit has not been drying. Ran diagnostic cycle then placed unit into a 1 hour wash cycle. Units heater is activating normally.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near West Hartford, CT 06107
Ruben C.
Job Details: 08/31/2023
Replaced motor and main control ran diagnostics normal wash motor functioning
We serviced a
GE DRYER
Model GFT14ESSL0WW
Near West Hartford, CT 06119
Ruben C.
Job Details: 08/31/2023
Checked unit found motor is not starting by itself if you push drum then it spins needs motor; ordrng 1 We17x26577 (Motor) and 1 We16x26371 (Cond blower wheel) and 1 We11x26363 (Blower)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near West Hartford, CT 06110
Ruben C.
Job Details: 08/31/2023
Checked unit found both doors not holding door gaskets in place they keep pulling off ordering both doors have informed cust doors will come to him left gasket with cust; ordrng 1 W11575716 (Door ref stainless) and 1 LW10638683 (Freezer door stainless)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Kings Mountain, NC 28086
Ryan S.
Job Details: 08/31/2023
Returned to install new harness. Installed harness and reassembled unit. Ran service mode to test function of unit. Verified proper operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Paxton, MA 01612
Angel R.
Job Details: 08/31/2023
"Installed new fill line, tested ok."
We serviced a
KITCHENAID REFRIGERATOR
Model KBRS21KDWH01
Near Worcester, MA 01605
Angel R.
Job Details: 08/31/2023
Found lots of debris on condenser also copper tubing corroded in the back. Compressor no longer running and cool to the touch. Unit is close to if not over 20 years old. After speaking to the customer of costs he decide he will buy new unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB09
Near Worcester, MA 01607
Angel R.
Job Details: 08/31/2023
"Found compressor not running, getting 120 volts. Unit is completely missing capacitor from start device. Will order new relay.; ordrng 1 WPW10662129 (capacitor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 08/31/2023
"Complaint not dispensing water ice is hollow. Refrigerator has only been installed for four weeks per customer. I found filter is completely clogged with sediment Terry debris. I removed water filter, tested operations no additional issues. Found with water system of the refrigerator. Issue is with water filter only. Home is in a new build construction zone."
We serviced a
MAYTAG DISHWASHER
Model MDB7959SHZ0
Near Springfield, MA 01119
Roger R.
Job Details: 08/31/2023
Found drain hose clogged with debris. Cleared hose and rerouted to prevent reoccurrence. No parts used. Charge minimum labor/ adjustment charge of $179
We serviced a
WHIRLPOOL WASHER
Model WTW8120HC0
Near Charlotte, NC 28277
Jeff L.
Job Details: 08/31/2023
"Found unit completely dead upon arrival checked power at wall and we had 119 volts and it was holding steady could not turn unit on. I found the control board bad and it popped there was some kind of surge the only way to make this a good repair is by replacing control and UI. CUSTOMER IS NOT HAPPY with unit she is gonna speak with safety team at whirlpool to see if she can get a new machine or some kind of help with parts. At this time, the ticket will be on hold.; ordrng 1 W11478525 (UI) and 1 W11419052 (Control board)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Charlotte, NC 28277
Jeff L.
Job Details: 08/31/2023
Replaced ice maker bucket all operations are normal. Unit ran and checked ok(Call complete)
We serviced a
KENMORE DISHWASHER
Model 665.14743N510
Near Windsor, CT 06095
Chuck M.
Job Details: 08/31/2023
Customer complaint is that dishwasher would not turn on. Found control lock engaged. Demonstrated how to engage and disengage control panel lock.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS05
Near Granby, CT 06060
Chuck M.
Job Details: 08/31/2023
"Installed burner heads, bake ignitor and broil conversion orifice. All checked ok. Yellow flames are partially yellow. Possible air borne burn off."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near East Granby, CT 06026
Chuck M.
Job Details: 08/31/2023
Customer complaint is that washer gives error code F0e7 when using normal cycle. Could not duplicate error. Customer also stated that washer make a noise as if there is coins in the washer. Inspected and found collar stays in basket underneath siphon cap. Attempted to remove basket but it is stuck to drive shaft and would need to be hammered off. Ordered gear case for repair. ; ordrng 1 W11449841 (Gear Case) and 1 W10734521 (slider)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Kings Mountain, NC 28086
Ryan S.
Job Details: 08/31/2023
Retuned to install new gearcase and Washplate. Installed parts and reassembled unit. Ran service mode and all functions working. Ran spin mode and let customer hear unit working as designed. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W10902814 WASHPLATE and 1 W11449840 GEARCASE
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC3
Near Woodstock, CT 06281
Chris B.
Job Details: 08/31/2023
Complaint that the unit is not washing correctly. Found error codes F7E and F8E1. Cleared codes and ran three diagnostic cycles. Found a grinding noise while in both agitating and spinning. Motor when spun by hand is not smooth and while in spin cycle the basket is off and too wobbly. Agitator too loose. Will order parts for a return visit.; ordrng 1 W11283592 (Motor) and 1 W11449840 (Gear Case) and 1 WPW10006384 (Belt) and 1 W10721967 (Splutch) and 1 W11550891 (Agitator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Woodstock, CT 06281
Chris B.
Job Details: 08/31/2023
"Complaint that the bottom ice maker is not making ice. Found ice maker not calling for water. Found no voltage present in the water valve during ice maker cycle. Will order valve as backup.; rqstng P&A on 1 W10886939 (Ice Maker) and 1 W11495416 (Water Valve), states that autho needed"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Matthews, NC 28105
Jeff L.
Job Details: 08/31/2023
Replaced both panels of the door the light is now shutting off when closing door. The arm and rivet need to be replaced to make a good repair. Office will call customer when part comes in; ordrng 1 W11607070 (Arm)
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Mint Hill, NC 28227
Jeff L.
Job Details: 08/31/2023
Found cooktop working fine at time of visit. Checked all gas lines they are tight with no leaks. Customer stated she wiped cooktop down with a damp rag. I would think that the water fell down into the switch area contacting the potentiometer causing the unit to click. Once the moisture was gone the unit went back to normal operation. Unit ran and checked ok(Call complete)Spoke with Alicia at whirlpool safety team.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Mint Hill, NC 28227
Jeff L.
Job Details: 08/31/2023
"The fridge is not producing ice or water I checked supply line from house its got good pressure. The filter housing is broke and unable to get filter out it also is cracked on the side. When out unit into service mode test 44 told me the ice maker was off when it was on. The reservoir is not froze up. Will return on Wednesday sept 6th pm; ordrng 1 WPW10394053 (Filter housing), dspstn on spec-tagged invntry: 1 WPW10341320 VALVE , used 1 W10873791 (Ice maker) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Charlotte, NC 28227
Jeff L.
Job Details: 08/31/2023
Replaced control and water valve ran unit thru super wash test unit ran and checked ok. No fault codes found on unit.Unit ran and checked ok(Call complete); dspstn on spec-tagged invntry: 1 W11170319 CNTRL-ELEC and 1 W11210459 VALVE(USE ORIGINAL HARNES
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Warren, MA 01083
Gary V.
Job Details: 08/31/2023
"Address is 58 high st, White House with fence in front. Complaint washer didnt stop spinning for over an hour, stuck spin relay and open capacitor, will order parts and return.; ordrng 1 W11513246 (Main acu) and 1 W11395618 (Capacitor)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Warren, MA 01083
Gary V.
Job Details: 08/31/2023
"Inspected and found drain pump broken,replaced and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP"
We serviced a
MAYTAG DRYER
Model MGD4500MW1
Near Springfield, MA 01118
Gary V.
Job Details: 08/31/2023
"Inspected and found belt snapped, and replaced with new , cycled and tested fine.; used 1 341241 (BELT) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near Springfield, MA 01108
Gary V.
Job Details: 08/31/2023
"Inspected and found bake igniter broke, replaced and cycled to temp, tested fine now.; used 1 12400035 (IGNITOR FLAT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Springfield, MA 01104
Roger R.
Job Details: 08/31/2023
"Found door seal of fresh food door had come out of channel. Heated seal and reinserted into the retaining channel. Freezer door had a slight gap at bottom right of door, near handle. Heated gasket in that area as well. adjusted freezer door to allow more contact with frame on right side."
We serviced a
KITCHENAID MICROWAVE
Model KMHS120KPS00
Near Plainfield, CT 06354
Amanda R.
Job Details: 08/31/2023
"Night light staying on even if off position and unit runs but not heating needs magnetron and new control ; rqstng P&A on 1 W11467778 (Control) and 1 W10818686 (Magnetron), states that autho needed"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Putnam, CT 06260
Amanda R.
Job Details: 08/31/2023
The heating housing has burrs on bulkhead ripping clothing customer saw clothing stuck to this piece ; rqstng P&A on 1 WP8541818 (Housing)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Putnam, CT 06260
Amanda R.
Job Details: 08/31/2023
Used siliconed to fill gaps around the perimeters of the cavity
We serviced a
GE WASHER
Model GTW335ASN2WW
Near Meriden, CT 06451
Jimmy R.
Job Details: 08/31/2023
"Installed new parts and ran machine thew a wash cycle and a spin cycle, checked all operations and unit is now working to factory specs"
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ4
Near Meriden, CT 06451
Jimmy R.
Job Details: 08/31/2023
"Checked over washer and found unit would start jumping around in a Spin cycle and go off balance,checked tub and found suspension bad tub top broken and unit leaking oil from Gearcase advised customer on issues and they are going to just replace washing machine with new"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Southington, CT 06489
Jimmy R.
Job Details: 08/31/2023
"Checked over unit and found machine would go threw cycles but once getting to a spin unit would start to shake and would need to be leveled again, checked legs and found super loose and when unit would go into a spin it would start moving legs back up into machine making unit uneven, checked legs and found super loose not tight when unscrewing them this is causing legs to back up into unit and go unbalanced. Tested suspension and found weak tub bouncing to much, will order new suspension kit and legs parts tentative p/a ; ordrng 4 WPW10687506 (Legs)s and 1 W11130362 (Suspension), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Prospect, CT 06712
Jimmy R.
Job Details: 08/31/2023
"Checked over unit and found both sections warm and not cooling, removed evap cover and found no frost just semi cold. Check compressor and found running and super hot to touch, checked cover evaporator and all lines with uv light for any signs of leaking checked drain pan for leaking and no die. Plugged unit back in and compressor keep kicking off on an overload, once running found unit started to pump and back off of evaporator unit needs new compressor, coupler and evaporator to be safe advised customer unit may have a leak in cabinet witch is not repairable once coming back we will checked for leaking; ordrng 1 W10507884 (Compressor) and 1 W11256565 (Evaporator) and 1 W11506635 (Coupler)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 08/31/2023
"Tested unit and found dryer would not start a cycle, checked power to terminal block and no power checked breaker and unit had been off, turned back on and unit is now getting proper voltage but not starting. Tried turning knob for timer and unit would just slip, timer knob had cracked making unit sit in the off position. Advised customer knob needs to be replaced quoted for price of knob and they will call manufacturer, unit is running and operating knob just cracked"
We serviced a
WHIRLPOOL FREEZER
Model MRT311FFFZ02
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 08/31/2023
"Checked over unit and found ice maker leaking water fridge section freezing items and building frost. Cycled ice maker and found unit leaking from fill tube, found tube had a pin hole in it, cut out pin hole and reattached fill line cycled ice maker and unit is now making ice and operating properly. Checked fridge and found door gasket not sealing on bottom and big gap around cabinet allowing warm air to get into unit. Fixed gasket so unit would seal leveled unit and added silicone to cabinet to stop warm air from getting in. Set unit to recommend setting and all operations now working to factory specs"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 08/31/2023
"Tested washer and found unit would skip over the agitating part of the rinse cycle, checked for errors in diagnostics and found no codes ran unit thew a automatic test and unit went threw properly unit is filling strong on cold side. Ran machine threw a rinse and spin cycle unit filled strong and agitated normally, checked actuator and found moving slow and making noise, checked cam and found warn. Will order new cntrl,actuator and cam parts tentative p/a; ordrng 1 W11170317 (Cntrl) and 1 W10913953 (Actuator) and 1 W10721967 (Cam)"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ4
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 08/31/2023
"Complaint taking 30 to 40 minutes longer than recipes state to cook till items are done discolored trim panel as well. I found trim is cosmetic not effecting function of oven or cooktop not covered past 30 days warranty. I found no faults with control, hinges or gaskets on door. I found bake broil and convection burners and element are all fully functional and igniting properly. Bake temps are as follow: 383,354,380,352,381, 350/6=average temp of 366.6 I lowered temp by 15 degrees. Calibration was set at 0 customer stated she has never had service prior."
We serviced a
GE DISHWASHER
Model DDT700SSN3SS
Near Southampton, MA 01073
Mike K.
Job Details: 08/31/2023
"Replaced inlet valve, pressure sensor and control for intermittent h2o errors. Ran test cycle and filled fine, wash motor running and good spray arm movement. Cs to monitor."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Easthampton, MA 01027
Mike K.
Job Details: 08/31/2023
"Unit covered by wp mail yr warranty. Cs has done 4 loads in unit, twice found soap undesolved. Not cleaning. Ran cycle. Filled fine, pump running, but not pushing water, no spray arm movement, filter clear. Bad wash motor. ; ordrng 1 W11460945 (Sump assy)"
We serviced a
WHIRLPOOL WASHER
Model NTW4519JW2
Near Northampton, MA 01060
Mike K.
Job Details: 08/31/2023
"Under 1yr wp warranty per service bench.Complaint of not getting water. Watched customer replicate issue, was just tapping start button and unit did not start, holding down start button just a little longer and started cycle fine, filled fine. New washer, just needed a little customer education on use."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Lancaster, SC 29720
Jonathan J.
Job Details: 08/31/2023
Complaint making loud abnormal noise all the time never stops. I found noise is caused by the condenser coil vibrating against the cabinetry. I adjusted condenser coil found the reason it was vibrating was due to the liner that has collapsed due to food that was pressing against it in the freezer section causing a divot to form. No additional issues found no cooling issues. ; dspstn on spec-tagged invntry: 1 WPW10479155 DAMPER CNTRL
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Lancaster, SC 29720
Jonathan J.
Job Details: 08/31/2023
"Compliant refrigerator section not cooling properly. Freezer section is at 0?. Making ice with no issues I found evaporator core frozen over. Customer will have to kill power for three days to defrost unit prior to arrival. No additional issues found. I am ordering a fan scroll main control, and defrost sensor.; ordrng 1 W11172798 (Control) and 1 W11098695 (Mtr assembly) and 1 W10316760 (Sensor)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Lancaster, SC 29720
Jonathan J.
Job Details: 08/31/2023
8-4 Overfill/Float Switch Open 9-2 10-2 I found overflow float was full of water. Drain pump working fine. Everything else is working fine I found gasket had collapse in both right hand and left hand corners. I replaced new door gasket tested operations ensure new leaking is occurring. No additional issues found. ; used 1 W11483553 (GASKET) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Lancaster, SC 29720
Jonathan J.
Job Details: 08/31/2023
"Complaint, dishwasher is not dispensing, rinse agent I have not had to add rinse agent for the past three months. No codes in fault history rinse aid was set to a0 off I set to a3 factory setting. I verified unit is dispensing by manually priming dispenser dispensing fine. No additional issues found with dishwasher at this time."
We serviced a
WHIRLPOOL WASHER
Model LSC9355BQ1
Near Holyoke, MA 01040
Mike K.
Job Details: 08/31/2023
"Unit not draining. Found unit not draining or spinning. Had things jammed down lid switch as it had kept it working, switch no longer working. Jumped harness and unit spun and drained. Quoted for part/labor.Customer will think it over, saved estimate, collected service call."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Granby, MA 01033
Roger R.
Job Details: 08/30/2023
Ran unit with customer. Unit ran and spun well. Customer agreed unit working well.
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Blacksburg, SC 29702
Mitch H.
Job Details: 08/30/2023
"Disassembled and replaced drive motor pulley. Checked idler, rollers and drum, all good, no issues found. Reassembled, tested, dryer operating properly and quietly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV00
Near York, SC 29745
Mitch H.
Job Details: 08/30/2023
Removed and removed freeze LED. All lights now working properly.; used 1 W11601311 (LED module) from stock
We serviced a
KENMORE DRYER
Model 417.94812301
Near Suffield, CT 06078
Gary V.
Job Details: 08/30/2023
"Inspected and found rear main bearing screeching and worn out, will order and return.; ordrng 1 5303281153 (Rear bearing kit)"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Worcester, MA 01603
Aimee Z.
Job Details: 08/30/2023
Cant get into diagnosis f7e1 tach missingRan diagnostics valve fine locks upFound not shifting out of agaitation
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Worcester, MA 01604
Aimee Z.
Job Details: 08/30/2023
7 2 failure mtr8 4 floatFound needs heater replament all serials that start with fix need to be replaced as rubber on heater warms drips to mtrfound error codes for float and mtr failure.Dishwasher is leaning forward 1/2 inchneeds to be leveled check side after part replaced ; ordrng 1 W11460946 (Sump complete) and 1 W11545764 (Float) and 1 W11537778 (Heater)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Windsor Locks, CT 06096
Gary V.
Job Details: 08/30/2023
"Inspected and found temp switch and timer not working on high heat, needs timer and heat switch, quoted and they will call if wants repaired."