We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Rocky Hill, CT 06109
Chuck M.
Job Details:
12/01/2023
Customer complaint is that right side FF door does not close properly. Inspected and found foam insulation inside door is worn away. Customer will decide later.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Marshville, NC 28103
Jonathan J.
Job Details:
12/01/2023
"Complaint washing machine will not fill properly. is not operating properly will not wash the clothing properly. Drain pump will not turn off. I found error F9e1 no Phil Long. I found drain hose was not properly installed at a minimum of 39 inches from floor to top of washer, allowing water to drain out of machine while it was filling with water. Cleared error code. adjusted drain to appropriate height tested operations no more leaking occurring. Found water hose attaching to valve has been leaking as well. Fixed hose connection no additional issues"
We serviced a
KITCHENAID REFRIGERATOR
Model KSBS25INSS00
Near Marshville, NC 28103
Jonathan J.
Job Details:
12/01/2023
"Address house number is 3355 LANES CREEK RDMARSHVILLE, NC 28103,complaint icemaker has been leaking since last visit. Started leaking the very next day. I found icemaker is defective. Leaking around hairline fracture in metal of ice mold. I am ordering ice maker to fix ; ordrng 1 2198597 (ICE MAKER)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Monroe, NC 28112
Jonathan J.
Job Details:
12/01/2023
Complaint noise when dispensing water. I found noise is due to water pressure being hi causing cavitation noise. I left dispenser assembly with customer not needed at this time.
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFW1
Near Rocky Hill, CT 06067
Chuck M.
Job Details:
12/01/2023
"Customer complaint is that washer has error codes. Ran diagnostics and found error codes F6e3 communication error between ACU and UI. F8e1 long Fill. F5e3 door lock error. F3e1 water level sensor. Ran Quick diagnostic tests cycle successfully. Ran Quick Wash Cycle and error F3e1 returned. Checked pressure hose and it checked ok. Replaced pressure switch and tested. Error code returned again. Ordered ACU. ; ordrng 1 W11201289 (ACU), used 1 WPW10448876 (SWITCH-WL) from stock"
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Rocky Hill, CT 06067
Chuck M.
Job Details:
12/01/2023
Customer complaint is that left front burner is intermittent inspected and found burner head has spillage between flame spreader causing intermittent ignition. Customer will clean burner head. Right front burner valve is twisted so knob is off center. Customer has to compensate flame size due to off center issue.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Middletown, CT 06457
Jimmy R.
Job Details:
12/01/2023
"Tested unit due to machine going off balance and bouncing all over wile running, checked for errors and found F0e5 off balance checked suspension and found tub bouncing all over the place when just pushing on it suspension is going bad and needs to be replaced. Quoted customer for parts and labor customer will just buy a new washer"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Middlefield, CT 06455
Jimmy R.
Job Details:
12/01/2023
"Checked over dryer and found metal sensor had ripped out of lint screen housing breaking sensor and housing this is causing dryer to not sense a drying cycle, also unit is leaking water when running any steam cycle. Checked steam and found water inlet valve dripping water from back connection and from nozzle spraying against the door and leaking down the front onto floor, checked nozzle and found not spraying correctly causing front leak checked rear valve and found dripping at mold connection and dripping from hose tried to tighten but washer is not making a good connection. Will order new valve,hose kit,nozzle, lint screen and sensors advised once in we would call for return visit due to special order on some parts ; ordrng 2 WP3387223 (Moisture sensors)s and 1 W11086603 (Lint screen) and 1 W11611436 (Valve) and 1 W10623830 (Hose kit) and 1 W11230609 (Nozzle)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM354GPS0
Near Southington, CT 06489
Ruben C.
Job Details:
12/01/2023
Checked unit found sump motor leaking underneath and element is low in heat ordering sump assy and heating element; rqstng P&A on 1 W10805015 (Sump motor) and 1 W10703867 (Heating element)
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HS0
Near Avon, CT 06001
Ruben C.
Job Details:
12/01/2023
"Checked unit found both burners on right staying on no low replaced rear right switch tested normal ordering front right burner switch ; ordrng 1 WPW10434452 (Front left and right), used 1 WP3149404 (INFINITE SWITCH) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Farmington, CT 06085
Ruben C.
Job Details:
12/01/2023
"Checked unit found not latching latch is broken replaced latch still does not latch control is getting power ordering control board; ordrng 1 W11513246 (Control), dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW1
Near Ellington, CT 06029
Gary V.
Job Details:
12/01/2023
"Inspected and found no obstructions in pump or problems with air hose, dome or connections, ordering drain pump and main acu for software update. Customer is available anytime between 8-5.; ordrng 1 WPW10730972 (Drain pump) and 1 W11455206 (Main acu)"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120EBS1
Near Cromwell, CT 06416
Chuck M.
Job Details:
12/01/2023
Customer complaint is that door was not closing. Inspected and found interlock failure. Replaced interlock kit and tested. Microwave is working properly. ; used 1 W11244494 (INTERLOCK ASSY SP W11245251) from stock
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Stafford, CT 06076
Gary V.
Job Details:
12/01/2023
"Inspected and found timer not advancing or shutting off, replaced timer and cycled, tested fine.; dspstn on spec-tagged invntry: 1 WPW10185982 TIMER"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
12/01/2023
"I replaced freezer door, tested operations, found minor scratch on freezer door facing wall, not visible customer approved, repair, tested operation cycled icemaker customer allow 72 hours for ice"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500EBS22
Near Mount Holly, NC 28120
Ryan S.
Job Details:
12/01/2023
Customer complained of f9e0 error after power went off in neighbourhood. Upon arrival found error on screen pulled unit out and found proper voltage to unit. Wired correctly. Reset unit and error code came back while inspected control board heard board click and error went away. Scheduled return call for 12-7-23 pm. ; ordrng 1 W11448962 (Control board.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDT09
Near Enfield, CT 06082
Gary V.
Job Details:
12/01/2023
"Inspected and found upper door hinge out of position and needed to be adjusted for freezer door to rest properly against cabinet, adjusted hinge and tightened, tested fine. All functions testing properly within manufacturing specs."
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Manchester, CT 06040
Amanda R.
Job Details:
12/01/2023
Not starting start button stuck took knob off pushed shaft unit did start needs new start switch and knob ; rqstng P&A on 1 WPW10446920 (Pts) and 1 W11216550 (Knob)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Huntersville, NC 28078
Robert A.
Job Details:
12/01/2023
Cx complaint that there is a loud buzzing noise from the FC. I inspected the unit to confirm the complaint. I found ice built up on the evap fan. I removed the ice and notice a food container obstructing the drawer from fully closing. I corrected the container position and informed the cx. The unit is working as designed. I collected the service call fee by CC.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Lexington, NC 27295
Jenn F.
Job Details:
12/01/2023
"Chute was not mounted correctly. Secured chute. Aligned motor. put heavy load into dryer to test, noise gone customer agreed no further issue. tested ok. Parts with customer; dspstn on spec-tagged invntry: 1 WP694089 BLOWER WHEEL"
We serviced a
AMANA REFRIGERATOR
Model ARB9058CB
Near South Hadley, MA 01075
Mike K.
Job Details:
12/01/2023
"Replaced icemaker fill cup and verified unit advancing fine, arm movement proper."
We serviced a
KITCHENAID MICROWAVE
Model KMHC319EBL3
Near South Hadley, MA 01075
Mike K.
Job Details:
12/01/2023
"Replaced wave guide and tested, started to spark with new wave guide. Scraped clear some build up behind wave guide and cleaned, ran again and operated fine. Gave part number for lights as he will replace them on his own."
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near Clover, SC 29710
Mitch H.
Job Details:
12/01/2023
"Confirmed purchase date and took picture of receipt. Updated on ticket. Checked and found all electrodes sparking constantly. Found left front burner electrode cracked. Spark module and switch shorted. Ordering module, switch and electrode. Checked part availability and scheduled return for 11/7 am.; ordrng 1 W11376663 (Harness) and 1 W11675301 (Electrode) and 1 WPW10475149 (Spark module) and 1 W10860916 (Module)"
We serviced a
LG DRYER
Model DLGX3571W
Near Longmeadow, MA 01106
Roger R.
Job Details:
12/01/2023
Unit slightly noisy during drying. Also found unit has paint peeling on the front door frame. Due to paint issue I recommend replacing the dryer instead of repairing. Quoted $79.99 for rollers and 49.99 for idler pulley. Customer declined repair
We serviced a
WHIRLPOOL KITCHEN
Model WDT540HAMZ0
Near Longmeadow, MA 01106
Roger R.
Job Details:
12/01/2023
Found unit has a heater that the sheath is rusting in two separate places. Will need a new heater. ; ordrng 1 W10518394 (HEATER)
We serviced a
MAYTAG REFRIGERATOR
Model MFF2055YEB02
Near Enfield, CT 06082
Gary V.
Job Details:
12/01/2023
"Inspected and found drain tube clogged, cleared out ice and tested fine."
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Rocky Hill, CT 06067
Chuck M.
Job Details:
12/01/2023
Customer complaint is that dryer takes too long to dry clothes. Inspected and found venting is a long run to outside with corners. Checked venting outside and heat is moist coming out. Advised customer to check venting. Dryer is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near West Hartford, CT 06117
Chuck M.
Job Details:
12/01/2023
Customer complaint is that ice maker was not working. Water leaking from dispenser frame. Ran test 120 and ice maker passed. Found filter needs to be replaced. Found water behind dispenser frame. Cleared water and checked for leaks. No leaks found. Advised customer to replace filter.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Manchester, CT 06040
Amanda R.
Job Details:
12/01/2023
"Ice maker louder then normal complaint that ff door isnt level with freezer needs shim rear right complaint overspray of foam on bottom of freezer door no hinge covers that the ff door just slams open went over everything with customer t/s ice maker damaged out of box ; ordrng 1 W11546935 (Icemaker), used 1 W11546935 (ICEMAKER) from stock"
We serviced a
BOSCH DISHWASHER
Model SHX878ZD5N/01
Near Norfolk, MA 02056
Aimee Z.
Job Details:
12/01/2023
Cust said getting erratic leak on left side puddle.Uninstalled dishwasher washer so I could expose valve and float inlet housing .No water bottom pan There is some mineral build up in the water inlet housingRan some white vinegar through dishwasher while checking for leaks.Never leaked also checked hoses and tested the drain.Explained the float or valve could be getting stuck and Gave him an estimate on parts.Cust running another auto cycle with white vinegarCwa on repair
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Franklin, MA 02038
Aimee Z.
Job Details:
12/01/2023
"Found need right gasket torn at top; ordrng 1 W10830274 (Gasket right), states that autho needed"
We serviced a
THERMADOR RANGE
Model PRG304GH/19
Near Windsor, CT 06095
Gary V.
Job Details:
12/01/2023
"Inspected and found left front burner electrode sparking and coming on by itself when not being used, and when being used with on/off feature and it gets shut off, it continues to spark hours after its shut off, and never shuts off. The only way to get it to stop is to shut circuit breaker off. Attempted to call techline but could not get thru as they need our company credentials number and couldnt get hold of anyone in office that would know the credentials number. Will need to call techline on Monday to get help with this stove."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Mansfield, CT 06268
Amanda R.
Job Details:
12/01/2023
When replacing front panel screw broke inside stud that handle attaches too replaced panel needs screw and stud ; ordrng 1 W10826179 (Screw) and 1 W11157086 (Stud)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB04
Near Chicopee, MA 01020
Roger R.
Job Details:
12/01/2023
Fund unit has a slight noise from the high pressure line. Added sound absorbing material on the high side line. All noise is acceptable now. ; used 1 212643 (SEALER-GUM) from stock
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Wethersfield, CT 06109
Chuck M.
Job Details:
12/01/2023
Installed basket and tested. Washer checked ok.
We serviced a
SUB ZERO REFRIGERATOR
Model 650/F3
Near Wilbraham, MA 01095
Roger R.
Job Details:
12/01/2023
Removed and replaced Refrigerator compressor using EPA and MFG approved method and recharged with 5.5R 134a refrigerant. All okay. Allow 24 hrs for temperature to stabilize.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fort Mill, SC 29715
Jonathan J.
Job Details:
11/30/2023
"I found a clogged drain tube on the back of the refrigerator that was causing unit to leak out of fresh food, pantry drawers Freezer drawer, door, causing icicles to form inside of freezer section and icicles to form on door gasket. I cleaned and cleared drain tube of all debris tested operations ran a cup of water down drain tube blue steam up drain tubes both freezer and fresh food zone broke up icing, removed all moisture and condensation from areas."
We serviced a
LG REFRIGERATOR
Model LFXS29766S/01
Near Wilbraham, MA 01095
Roger R.
Job Details:
11/30/2023
Found fan in freezer not working. Quoted 99.95 for fan and $239 labor. ; ordrng 1 EAU61524002 (Fan evaporator)
We serviced a
WHIRLPOOL WALL OVEN
Model CWG3600AAB26
Near Suffield, CT 06093
Mike K.
Job Details:
11/30/2023
"Bake not coming on, no glow, removed igniter and tests open. Quoted for igniter/labor. Accepted.Replaced igniter and preheated to 350 fine.; used 1 12400035 (IGNITOR FLAT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Suffield, CT 06078
Mike K.
Job Details:
11/30/2023
"Unit under 1yr wp warranty per service bench.Cs complaint of noises near end of cycle.Ran diagnostic cycle fine, all noises/vibrations Norma. Ran empty drain and spin cycle and completed cycle with no abnormal noises.Ran normal cycle with load through fill and into wash. Everything normal. Cancelled and drained fine and ran drain and spin fine."
We serviced a
BOSCH DISHWASHER
Model SHPM98W75N/11
Near East Longmeadow, MA 01028
Mike K.
Job Details:
11/30/2023
"Unit has been infested with mice, signs of wires chewed, float has been chewed , dropping/seeds all over bottom pan. Unit displaying e15 error but no sign of water in lower unit though hoses have also been chewed on, just hasnt broke through. Disconnected float sensor and unit ran normal cycle fine, cancelled and drained fine with no error code.Quoted for harness/float/labor"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104KPS0
Near South Hadley, MA 01075
Chris B.
Job Details:
11/30/2023
Replaced part and ran two diagnostic cycles and a quick cycle all tested normal. No leaks detected.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS2
Near Wilbraham, MA 01095
Roger R.
Job Details:
11/30/2023
"Found unit has a failed drain pump and main control board. Installed new pump. Will need to order control. ; rqstng P&A on 1 W10854215 (Control), used 1 WPW10348269 (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM
Near Springfield, MA 01104
Roger R.
Job Details:
11/30/2023
Found foreign object in drain pump.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM00
Near Waterbury, CT 06708
Jimmy R.
Job Details:
11/30/2023
"Installed new control and forced unit into a defrost cycle checked evaporator and found it had started to frost up again and heater is now working, melted ice and checked cooling. All operations are now working to proper specs ; dspstn on spec-tagged invntry: 1 WPW10675033 CNTRL-ELEC"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRSS2323AS0
Near Plainville, MA 02762
Aimee Z.
Job Details:
11/30/2023
Installed new ice and harvested left with green light on solid24 hours for first batch ice.Also if removing ice bucket make sure to shut off ice makerBefore remove bin. Side door display almost ready to replace water filter
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Northbridge, MA 01534
Aimee Z.
Job Details:
11/30/2023
"Outlet polarized and grounded also on own circuit and using a gfiFound a bulletin W11632927 service pointer for this washer model and serial to replace harness, cap and motor. Found the cap is 50 UF ran Diagnostics and as soon as mtr starts runs less that 2 mins.Trips breaker not gfiCust will have out of drain pan for me.; ordrng 1 W11283592 (Motor) and 1 W11395618 (Cap) and 1 W11643701 (Harness)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Lancaster, SC 29720
Jonathan J.
Job Details:
11/30/2023
"Complaint dryer, making a scraping noise. I found dryer is indeed making a scraping noise. Scraping noise is caused by cabinetry issues. I adjusted cabinetry so it was no longer rubbing on drug causing scraping noise. No additional issues found with dryer today. Everything is now working properly."
We serviced a
LG RANGE
Model LRE30757ST/00
Near Springfield, MA 01118
Roger R.
Job Details:
11/30/2023
"Found bake element failed and not heating. Has no continuity ; ordrng 1 MEE36593201 (Heater, bake)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Hartford, CT 06114
Chuck M.
Job Details:
11/30/2023
Customer complaint is that washer lid is not closing properly. Inspected and found lid hinges causing lid to bounce back up. Ordered hinges. ; ordrng 1 W11551376 (Hinge Right) and 1 W11551369 (Hinge Left)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Charlotte, NC 28208
Ryan S.
Job Details:
11/30/2023
"Installed compressor and filter dryer. Ran service test 40 to Open both systems. Ran nitrogen flush through system,. Pulled vaccum, filled with 4.60z 134a frost pattern started. Reassembled, unit. Verified cooling."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Mount Holly, NC 28120
Ryan S.
Job Details:
11/30/2023
"Customer complained of metal on metal grinding noise. Ran unit and found gearcase making grinding noise and slipping gear noise. Checked motor and cam and looks good. Ordering gearcase and Washplate and putting in for 2xtimeframe. 12-7-23; ordrng 1 W11449840 (Gearcase) and 1 W10752283 (Washplate), rqstng P&A on 1 2xtimeframe (2xtimeframe)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Iron Station, NC 28080
Ryan S.
Job Details:
11/30/2023
Customer complained that the back panel was getting hot enough to burn their hand. Checked and found vent is properly installed and back panel is properly installed set unit to 350? and found back panel was at 101? at time of preheat. Called techline. Tech-Line said no temperature limit around vent area. Foudn bakc panel was up to 114? after talking to techline. Informed customer of findings. Sr#7737911501 customer was upset with findings. Informed them unit is working as designed. Collected trip fee via card.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD608ESS01
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
11/30/2023
Water leaking at bottom. Found hole in the water line that goes to the dispenser in door. Floor damaged and bucklingNeeds new door. This will require a second tech. The leds need to be upgraded S84638. Quoted customer for new door.
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Southampton, MA 01073
Mike K.
Job Details:
11/30/2023
"Complaint of lower stove not heating up, igniter looks to have been replaced, but screws are loose and igniter not tight in position. Screws stripped, replaced screws and unit preheated to 350 fine. Upper oven would not ignite, worn igniter.Replaced upper igniter and preheated to 350 fine, lower oven had been left on during upper oven repair and cycled fine throughout duration.; used 1 12400035 (IGNITOR FLAT) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Springfield, MA 01108
Roger R.
Job Details:
11/30/2023
"Installed new control but also need new console. Not sure how I missed ordering it. ; rqstng P&A on 1 W11460908 (Console, plastic), dspstn on spec-tagged invntry: 1 W11460962 PANEL-UI"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW01
Near Holyoke, MA 01040
Mike K.
Job Details:
11/30/2023
"Compressor replaced previous visit, job not completed because cap tube couple snapped during repair. Installed new coupler and pulled vacuum and held. Charged with r600a and compressor will not kick over, just him. Attempted relieving pressure letting out some refrigerant but same and had not been overfilled to begin with. Bad compressor. Ordering compressor/drier/couplers 2x time.; ordrng 1 W11370574 (Compressor) and 1 W11504419 (Coupler) and 1 W11504420 (Coupler) and 1 W11490399 (Drier) and 1 W11506623 (Coupler) and 1 W11504448 (Coupler) and 1 W11506635 (Coupler) and 1 2xtime (2x time), dspstn on spec-tagged invntry: 2 W11504448 COUPLER"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Denver, NC 28037
Ryan S.
Job Details:
11/30/2023
"Customer stated unit takes 4 hours to dry a few towels. Checked error codes and found hmi button. Foudn unit has proper voltage, unit is heating, used dryer vent test kit. Found low air flow when unit is Hooked up to exhaust . Unhooked exhaust and found it passed vent test kit. Ran diagnostics and found unit heating and sensors working. Informed customer unit needs vent system checked.verified proper operation otherwise. ; used 1 W11224254 (Test kit) from stock"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Southwick, MA 01077
Mike K.
Job Details:
11/30/2023
"Trip converter by authorization. Cs had already found source of issue, holes in outer tub causing leaking that was getting motor wet in drain pan. Outer tub not covered, quoted for tub/ labor. Denied repair."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Bristol, CT 06010
Ruben C.
Job Details:
11/30/2023
Checked unit found hinges broken replaced both hinges tested operation normal
We serviced a
KITCHENAID OVEN
Model KSEG700ESS2
Near Farmington, CT 06085
Ruben C.
Job Details:
11/30/2023
Checked unit found left front burner does not stay intermitently on triple setting ordering switch; ordrng 1 W11129442 (Switch)
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Indian Land, SC 29707
Mitch H.
Job Details:
11/30/2023
"Checked entitlement, actual goods issue date of 10/15/21 with 1 year additional builders warranty. Took picture of closing document. Closing date of 12/8/21.Checked and tested cooktop, operating properly. Customer showed video of unit sparking during cooking. Based on video, ordering manifold assembly w/switches.; ordrng 1 W11676622 (Manifold assembly)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Fort Mill, SC 29707
Mitch H.
Job Details:
11/30/2023
Checked and found compressor locked up and not starting. Compressor pulling 14 amps attempting to start. Ordering compressor kit. Checked part availability and scheduled return visit for 12/5 pm.; ordrng 1 W11574734 (Compressor kit) and 1 W11506635 (Coupler)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Granby, CT 06090
Mike K.
Job Details:
11/30/2023
Replaced sump assy and ran normal cycle. Filled properly and wash motor running. Cancelled and drained fine. No leaks found.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Ware, MA 01082
Chris B.
Job Details:
11/30/2023
Replaced part and unit running normal. Ran two diagnostic cycles and a calibration cycle.; dspstn on spec-tagged invntry: 1 W11170317 CNTRL-ELEC
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near Fort Mill, SC 29707
Mitch H.
Job Details:
11/30/2023
"Customer had a small grease fire in oven. Wanted range checked out to ensure there was no safety concerns. All components good, no damage or issues. Explained that light covers in oven are glass and were not melted."
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ0
Near Middletown, CT 06457
Jeremy B.
Job Details:
11/30/2023
Dishwasher leaking. Found supply line dripping needs new.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9979SKZ0
Near Middlefield, CT 06455
Jeremy B.
Job Details:
11/30/2023
Dishwasher not draining. Found hose clear. Pum failed replaced and tested all checks ok. ; used 1 W11497943 (DRAIN PUMP/W CHOPPER) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW3
Near Newington, CT 06111
Jeremy B.
Job Details:
11/30/2023
Installed new harness then ran automatic test all checks ok. ; dspstn on spec-tagged invntry: 1 W11643701 HARNESS LOWER
We serviced a
SPEED QUEEN WASHER
Model AWN432SP113TWO4
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
11/30/2023
Washer not agitating. Found belt and pulley very worn. The pulley is NLA.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Matthews, NC 28105
Jeff L.
Job Details:
11/30/2023
Upon arrival found the dishwasher full of clean pure water I drained it out by hitting cancel. The customer said thats how the dishwasher stopped with water in the bottom of it. The drain pump is clear its draining to a waste T not a disposal but there are no restrictions there. No fault codes present. Control board is good wash motor is good. Itching is failing at this point. Unit ran and checked okCall complete
We serviced a
KITCHENAID KITCHEN
Model KDTM604KPS1
Near Indian Trail, NC 28079
Jeff L.
Job Details:
11/30/2023
Found electric wires loose at junction box tightened unit ran and checked okCall complete
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Matthews, NC 28105
Jeff L.
Job Details:
11/30/2023
"Found small trace of fluid inside stator housing the Gearcase bottom shaft is not even with the stator cover. The unit making a knocking noise. Office will call customer when parts come in; ordrng 1 W11260238 (Stator cover) and 1 W10734521 (Clutch assembly) and 1 W11510461 (Wash plate) and 1 W11551646 (Lock nut) and 2 2xframe (2xframe)s, dspstn on spec-tagged invntry: 1 W11449841 GEARCASE"
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Charlotte, NC 28270
Jeff L.
Job Details:
11/30/2023
Got wi if set up for customerCall complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model W8RXNGMWB00
Near Charlotte, NC 28211
Jeff L.
Job Details:
11/30/2023
Replaced parts ordered by previous tech cycled ice maker it did a full harvest and filled with water. Unit ran and checked okCall complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Charlotte, NC 28212
Jeff L.
Job Details:
11/30/2023
Found evap fan motor not running had plenty of frost actually to much. I defrosted unit down and put in order office will call customer when parts come inPart#W11369036Part#W11446726; ordrng 1 W11369036 (Evap motor) and 1 W11446726 (UI)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Charlotte, NC 28212
Jeff L.
Job Details:
11/30/2023
Upon arrival I found animal urine at the front right corner of machine running all the way down to the back door. I wiped up with paper towels (see pics) I ran unit thru a cycle. There are NO LEAKS on this unit. The problem is a pet using the bathroom at laundry doors. Will call tech-line to document and get SR number SPOKE WITH AARON TECH SUPPORTSR#7737913150(Customer ask if I was fixing the floor from water damage and I advised we dont do floors just appliances)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Springfield, MA 01118
Roger R.
Job Details:
11/30/2023
Checked unit and found two error codes for off balance loads. Cleared codes and tested all checked okay at this time. Recommend recording if issue reoccurs.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2612TE0
Near East Longmeadow, MA 01028
Roger R.
Job Details:
11/30/2023
"Found unit has frost at suction line to compressor and also exhibiting only partial defrosting. Unit will need a defrost system rebuild. Ordering control , heater and limiter. ; rqstng P&A on 1 A01078804 (Control) and 1 5303918214 (Thermostat , defrost) and 1 242044113 (Heter, defrost)"
We serviced a
WHIRLPOOL MICROWAVE
Model WML75011HZ10
Near Waterbury, CT 06708
Jimmy R.
Job Details:
11/30/2023
"Checked over unit due to microwave not venting out and leaving steam on door of unit, ran venting and found air blowing out from the left front of control panel and blowing out of the top left side, checked venting and it is venting out side pulled microwave down and checked vent motor found vent covers not in correct location allowing air to blow inside unit, attached covered properly and unit is venting air outside strongly checked with paper towel and it is holding the paper up against the vents normally. Advised customer unit is venting as designed showed customer inside if unit and the air blows from left side to the back this is how unit was designed and there no fix for it. Customer is unhappy and wants unit replaced due to moisture advised they would need to call customer service and they can help the unit is operating normally and nothing can be done to fix issue its designed this way"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Enfield, CT 06082
Gary V.
Job Details:
11/30/2023
"Installed parts listed and cycled, tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Ellington, CT 06029
Gary V.
Job Details:
11/30/2023
"Inspected and found ff module broken, will submit estimate and call.; rqstng P&A on 1 W11527432 (Module)"
We serviced a
MAYTAG RANGE
Model WFG505M0BS3
Near Windsor Locks, CT 06096
Gary V.
Job Details:
11/30/2023
Customer saying stove is supposed to be under service contract and is not showing coverage. Customer refusing to pay.
We serviced a
MAYTAG WASHER
Model MVWB300WQ2
Near Enfield, CT 06082
Gary V.
Job Details:
11/30/2023
"Inspected and multiple problems, tubs seized and corroded together and wont separate and motor and Gearcase bearing seized and broken, too costly to repair."
We serviced a
SAMSUNG RANGE
Model NE59J7850WS/AA
Near Enfield, CT 06082
Gary V.
Job Details:
11/30/2023
"Inspected and found 3 defective surface switchs, RF, LF, LR, quoted and they will call."
We serviced a
KITCHENAID RANGE
Model KFED500EBS05
Near Cheshire, CT 06410
Jimmy R.
Job Details:
11/30/2023
"Checked over unit and found front left triple burner would only heat up in the outside rings never heating inside burner, checked burner and found inner burner ring burnt causing issue. Checked infinite switch and found some burning on inside of switch checked voltage and unit is getting proper 240v to terminal block and proper voltage to switches. Will order new front left burner and infinite switch parts tentative due to burner a special order advised customer we would call when parts are in to set up return visit ; ordrng 1 W11101459 (Left front burner) and 1 W10296657 (Infinite switch)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Charlotte, NC 28269
Robert A.
Job Details:
11/30/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Davidson, NC 28036
Robert A.
Job Details:
11/30/2023
"Cx complaint that the unit is still leaking water. I inspected the unit to confirm the complaint. I found an error code: f10e2. I cleared the code and ran a service cycle. The unit leaked from the left side. I found the outer gasket was misaligned, I corrected the position and tested the unit for the cx. The unit is working as designed."
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS01
Near Davidson, NC 28036
Robert A.
Job Details:
11/30/2023
Cx complaint that the unit is clicking when it is not being used. I inspected the unit to confirm the complaint. I found the burners and ignitors are working fine. According to the cx explanation the switch harness gets stuck occasionally. The switch harness would need to be replaced to avoid future occurrence. I quoted the cx for the repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Farmington, CT 06085
Ruben C.
Job Details:
11/30/2023
Checked found ice maker box fan not functioning ice maker did go thru manual harvest ordering fan cust will be called to schedule ; ordrng 1 W10846539 (Ice box fan)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ2
Near West Hartford, CT 06110
Chuck M.
Job Details:
11/30/2023
Customer complaint is that dishwasher had error code F9e1 long drain. Inspected and found knock out plug to garbage disposal was not removed. Removed and treated. Dishwasher is working properly.
We serviced a
KITCHENAID OVEN
Model KODE500ESS04
Near Huntersville, NC 28078
Robert A.
Job Details:
11/30/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11179310 CNTRL-ELEC
We serviced a
GE RANGE
Model JBP24G003WH
Near West Hartford, CT 06107
Chuck M.
Job Details:
11/30/2023
Customer complaint is that oven is not keeping temperature. Inspected and found bake element shorted. Ordered bake element. ; ordrng 1 WB44X5082 (bake unit 208v l.o.)
We serviced a
KITCHEN AID WALL OVEN
Model KEBS109BSS00
Near West Hartford, CT 06107
Chuck M.
Job Details:
11/30/2023
Customer complaint is that oven take too long to cool down. Ran diagnostics and found no error codes. Found blower started out strong but became noisy and exhaust became weak. Ordered blower fan ; ordrng 1 W10260254 (blower)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Southington, CT 06489
Jimmy R.
Job Details:
11/30/2023
"Tested unit and found machine not responding to selections found nothing would operate, remove kick panel and checked for power at terminal block found black wire had arced and killed power to unit, wire connections on dishwasher side had not gotten tightened down causing arcing, Cut out burnt wire and reattached to terminal secured wire and unit is now operating, ran a wash cycle and all functions are now working to specs"
We serviced a
AMANA WASHER
Model NTW4516FW2
Near Thompson, CT 06255
Amanda R.
Job Details:
11/30/2023
No service needed
We serviced a
WHIRLPOOL DRYER
Model WED94HEXW0
Near Putnam, CT 06260
Amanda R.
Job Details:
11/30/2023
"F4e1 heater relay f4e3 restricted airflow f3e6 moisture strip open errors venting clear complaint taking longer to dry clothing ; rqstng P&A on 1 W10845086 (Control) and 1 W10906551 (Housing) and 1 WPW10298258 (Harness), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Putnam, CT 06260
Amanda R.
Job Details:
11/30/2023
No water today on top shelf in ff section replaced air tower in freezer
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Putnam, CT 06260
Amanda R.
Job Details:
11/30/2023
Console powers on start button not responding reset power to unit tested starting normally ; dspstn on spec-tagged invntry: 1 W11322903 CNTRL-ELEC
We serviced a
SAMSUNG REFRIGERATOR
Model RF28JBEDBSG/AA
Near Plainfield, CT 06374
Amanda R.
Job Details:
11/30/2023
Replaced wire harness for the control that runs along right rail control working now