We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Charlotte, NC 28269
Robert A.
Job Details: 06/16/2023
Cx complaint that the unit is still violently shaking. I inspected the unit to confirm the complaint. I found error codes: f0e5 f0e2. The suspension is more loose than normal. The suspension rods need to be replaced to resolve the issue. Im ordering the suspension rods for the return visit.; ordrng 1 W11217817 (Suspension rods)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Charlotte, NC 28269
Robert A.
Job Details: 06/16/2023
Cx complaint that the unit leaks water from the door. I inspected the unit to confirm the complaint. I found an error code: f6e4. I cleared the code and ran a service cycle. I seen water present on the right side outside of the gasket. I replaced the gasket and ran a service cycle. The unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Charlotte, NC 28269
Robert A.
Job Details: 06/16/2023
Cx complaint that the unit is not cooling in the FC. I inspected the unit to confirm the complaint. I found the FC evap covered in ice. I removed the ice and tested the fan. The fan works fine with no issues. Im ordering a new evap harness to replace the bi metal to resolve the issue. The cx paid in full for the repair by CC.; ordrng 1 W11249952 (Evap harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Charlotte, NC 28269
Robert A.
Job Details: 06/16/2023
"Cx complaint that the unit is not dispensing ice. I inspected the unit to confirm the complaint. The unit makes ice with no issues. I attempted the dispense ice, the auger engages but nothing comes out. I removed the ice bin and found ice cube fused together at the mouth of the ice bin blocking ice from dispensing. I removed the ice cube chunks and tested the unit for the cx. The unit is working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS4
Near Mooresville, NC 28117
Vincent O.
Job Details: 06/16/2023
"Installed new control. Tested unit. Upon testing, found that as soon as compressor kicks on unit sparks at control and blows relay. Compressor and control will have to be replaced at the same time. Reordering control. ; ordrng 1 W11035835 (Control), dspstn on spec-tagged invntry: 1 R600A R600A 14.8 OZ"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Mooresville, NC 28117
Vincent O.
Job Details: 06/16/2023
Found unit unplugged upon arrival. Plugged unit in and verified proper operation. Found unit running in 21 vacuum. Under charged. Customer states compressor was just replaced on Tuesday of this week. Added r600. Tested and verified proper operation of fan and that frost pattern is forming properly. All functions check ok at this time. Advised customer to leave unit running if issue returns.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Troutman, NC 28166
Vincent O.
Job Details: 06/16/2023
Found control lock on causing unit to not operate. Removed control lock. Tested and verified proper operation. All functions check ok.
We serviced a
WHIRLPOOL RANGE
Model n/a
Near Hartford, CT 06105
Ruben C.
Job Details: 06/16/2023
Cancelling service unit is a hot point under a year Home Depot sent out wrong company
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Tolland, CT 06084
Chuck M.
Job Details: 06/16/2023
Customer complaint is that refrigerator has water underneath drawers. Inspected and found drain pan bowed. Ordered drain pan. Per service pointer with S code S16360 covers labor. ; ordrng 1 W11457241 (Drain Pan)
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Ellington, CT 06029
Chuck M.
Job Details: 06/16/2023
Customer complaint is that washer leaves residue on clothes. Ran manual test cycle and agitate and spin are work properly. Water is draining correctly. Drain pump checked ok. Removed basket and inspected. Showed customer it is clean and no residue or buildup on basket or inner tub. Took pics. Customer does not have hot water connected and does not intend to connect hot water. Washer checked ok. No problem found.
We serviced a
WHIRLPOOL DRYER
Model GEW9250PW1
Near Northampton, MA 01060
Mike K.
Job Details: 06/16/2023
"Not heating, open heater elementQuoted for element, approved.Replaced element and tested on timed dry, unit heating properly; used 1 WP3387747 (ELEMENT) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IXBL2
Near South Hadley, MA 01075
Mike K.
Job Details: 06/16/2023
"Unit leaking from water valve, quoted for part/labor, accepted. Replaced water valve and ran cycle through fill into wash, cancelled and drained, no leaks found.; used 1 WPW10327249 (VALVE) from stock"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near South Hadley, MA 01075
Mike K.
Job Details: 06/16/2023
"Cs says last load the unit leaked some water behind and in front of unit, hasnt used since.No errors in history, ran self test and completed with no signs of any leaking, no residue from past leaking on underside of unit or by inlet hoses.Ran power wash cycle and deep water wash to fill unit more fully, went through fill and into agitate, cancelled and drained, no leaking found."
We serviced a
SAMSUNG WASHER
Model WF42H5000AW/A2 11
Near South Hadley, MA 01075
Mike K.
Job Details: 06/16/2023
"Unit not draining, customer has already cleared drain trap, put into spin cycle and can hear drain pump humming,; ordrng 1 DC31-00187A (Drain pumo)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near South Hadley, MA 01075
Mike K.
Job Details: 06/16/2023
"Rf staying cold, icemaker stopped and freezer to warm. Fr Evap fan and compressor running on arrival. 21 in fr.Unit has a 60 month part/labor on sealed system.Removed fr Evap cover and only frost on first couple turns. Sealed system issue.Office phones down, saw LINEARGUAGES OIL-LESS guages ordered previously on last compressor replacement so added, r134a unit, turtle compressor.Office to contact when arts come in to schedule return; ordrng 1 W11592010 (Compressor) and 1 2xtime (2x time) and 1 LINEARGUAGESOIL-LESS (LINEARGUAGES OIL-LESS) and 1 W11109499 (Drier) and 1 W11099748 (Evaporator fr)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYW01
Near Holyoke, MA 01040
Mike K.
Job Details: 06/16/2023
"Unit Evap fan is hitting ice, cap cover covered in frost. Verified defrost is working, cs admits may have had a door open on several occasions, steamed clear Evap"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Chicopee, MA 01022
Mike K.
Job Details: 06/16/2023
"Unit had stopped cooling in rf, freezer is cooling. Found full frost pattern on Evap but top was blocked with light coating of frost. And ice build up in upper right.Put into diagnostics, fans working, defrost heater working, left on til cleared frost. Used steamer to clear ice chunk.Verified damper working fine.After clearing all out went, closed diagnostics and compressor kicked on, Evap fan did not, put back into diagnostics and Evap fan not running, verified 120vac to fan, was working earlier, so intermittently working Evap fan.Office to contact when part comes in to schedule return; ordrng 1 WPW10464673 (Evap fan)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW3
Near West Springfield, MA 01089
Mike K.
Job Details: 06/16/2023
"Replaced gear case, washplate and cam, ran through self test fine.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W10752283 WASHPLATE"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near West Hartford, CT 06107
Ruben C.
Job Details: 06/16/2023
Replaced sump motor ran diagnostics normally unit washing normal
We serviced a
WHIRLPOOL DRYER
Model MED7230HC3. H
Near West Hartford, CT 06107
Ruben C.
Job Details: 06/16/2023
Replaced drum tested operation normal heating normally
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Farmington, CT 06032
Ruben C.
Job Details: 06/16/2023
Replaced motor and blower tested operation normal no noise while operating heating normally
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Shrewsbury, MA 01545
Angel R.
Job Details: 06/16/2023
"Found heating element corroded and blew, also the cover above the element shows a hole burned through it in the event. Called safety to document findings and see about the coverage the customer is demanding on parts and labor. SR#7736609719. Customer is going to fight whirlpool on parts and labor and I aware of parts and labor price quote on a new element install. Customer was offered 50% off on a new unit and will most likely be replacing the range as it is almost 8 years old."
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Windsor, CT 06095
Chuck M.
Job Details: 06/16/2023
Installed adjusters and covers tested and showed customer it works.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Windsor, CT 06095
Chuck M.
Job Details: 06/16/2023
Customer complaint is that washer stopped mid cycle. Inspected and found lid locked and console not responding. Checked and found proper voltage at supply. Control is receiving voltage but not sending voltage. Status LED is out. Ordered control and console. ; ordrng 1 W11130237 (console) and 1 W11130238 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Windsor, CT 06095
Chuck M.
Job Details: 06/16/2023
Customer complaint is that ice maker was not working. Inspected and found no water going to ice maker. Checked valve and water tube to ice maker. All checked ok. Ice maker cycled and called for water. Advised customer to allow time for ice production. Found shelves were not lining up properly. Inspected and found center ladder bowed causing shelves to tilt and sit away instead of together. Ordered center ladder. ; ordrng 1 WPW10248516 (ladder)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Cromwell, CT 06416
Jeremy B.
Job Details: 06/16/2023
Found heater wire on thermostat disconnected causing no heat and poor dry. Reconnected and tested all checks ok.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Cromwell, CT 06416
Jeremy B.
Job Details: 06/16/2023
Control panel not responding properly and buttons not responding. Needs new control panel and control. ; ordrng 1 W11462461 (Control) and 1 W11461688 (Panel)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near East Hampton, CT 06456
Jeremy B.
Job Details: 06/16/2023
Found water valve jammed up causing no flow on cold. Adjusted legs so washer wont wobble and go off balance. All checks ok. Recommend customer washing like items together so load is balanced. ; used 1 W11165546 (VALVE) from stock
We serviced a
KITCHENAID DISHWASHER
Model KUDS24SEBL5
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 06/16/2023
Dishwasher panel broken and screws not securing. Panel NLA.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Wilbraham, MA 01095
Gary V.
Job Details: 06/16/2023
"Inspected and found unit no longer defrosting, ohmed bimetal and heater circuit and tested fine. Needs jazz board replaced. Spoke with Nikki and computer was down, shes going to look to see if we ever replaced jazz board and if its in warranty or not.; rqstng P&A on 1 WPW10503278 (Jazz board)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Hampden, MA 01036
Gary V.
Job Details: 06/16/2023
"Inspected and found timer motor getting 120 volts but not turning, replaced timer and cycled, tested fine.; dspstn on spec-tagged invntry: 1 WPW10185982 TIMER"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Rock Hill, SC 29732
Mitch H.
Job Details: 06/16/2023
"Ran diagnostics, found F9E1 long drain error. Called tech line spoke to Andrew SR# 7736593256, he believes there is a problem with the pressure hose or air dome. Checked air dome for an obstruction, none found. Ordering pressure hose.; ordrng 1 WP353244 (Hose)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near York, SC 29745
Mitch H.
Job Details: 06/16/2023
"Removed and replaced compressor and related components. Charged with nitrogen to 150psi, checked for leaks, none found. Allowed unit to sit under pressure for 20 minutes, no drop. Evacuated nitrogen, pulled vacuum, allowed to sit in vacuum for 15 minutes, all good. Weighed in proper refrigerant charge of 5.75 oz. Plugged refrigerator in, checked operation, all tested good, and cooling correctly.; used 1 W11506635 (Coupler) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Charlotte, NC 28262
Jenn F.
Job Details: 06/16/2023
Ran diagnostics test. Error code f7e6 motor fault. Visually observed belt coming off pulley and motor. Reinstalled belt and installed new capacitor. Calibrated unit and ran automatic test. Passed.; used 1 W11395618 (CAPACITOR/INTER COIL) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Charlotte, NC 28262
Jenn F.
Job Details: 06/16/2023
Added rubber gasket between bottom of fridge and condenser coils to help quiet vibrations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW
Near Charlotte, NC 28269
Jenn F.
Job Details: 06/16/2023
Food freezing on fresh food section. Visually Observed a damaged damper control as well as missing insulation casing. Replaced with a new damper control. ; used 1 W11645127 (DAMPER CNTRL) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Lexington, NC 27292
Jenn F.
Job Details: 06/16/2023
Observed roaches in and on control board and housing. Pictures available.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Linwood, NC 27299
Jenn F.
Job Details: 06/16/2023
"Installed all parts ordered. ; dspstn on spec-tagged invntry: 1 W10752283 WASHPLATE 1 W11454734 GEARCASE , and 1 WPW10006384 BELT"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Denver, NC 28037
Mark C.
Job Details: 06/16/2023
"Unit leaks from the ice maker into the unit. Placed unit into forced harvest and performed the fill test. Unit overflows due to the Valve staying energized longer that it needs to. Contacted tech line spoke with rob, Techline states it highly unlikely that a logic problem is highly unlikely, units ice maker is most likely unlevel. States replace ice maker and the maker housing.; rqstng P&A on 1 W11658802 (Ice maker) and 1 W11242954 (Ice box)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Springfield, MA 01108
Gary V.
Job Details: 06/16/2023
"Inspected and found pressure system fault, spin limited fault, water ring fault, checked air dome and hose and tested fine, checked motor and cap and actuator tested fine. Unit not filling with enough water, Will submit estimate for main acu and call with return date.; rqstng P&A on 1 W11543996 (Main acu)"
We serviced a
MAYTAG WASHER
Model MHW4300DW0
Near Suffield, CT 06078
Gary V.
Job Details: 06/16/2023
"Inspected and found multiple problems, faults for drain and main acu , quoted and they will call.; dspstn on spec-tagged invntry: 1 WPW10443885 DOOR LOCK"
We serviced a
WHIRLPOOL RANGE
Model WEG515S0FS2
Near Bloomfield, CT 06002
Chuck M.
Job Details: 06/16/2023
Customer complaint is that knob is cracked and just turns on switch stem. Ordered knob P&A. ; rqstng P&A on 1 W11517334 (Knob)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Denver, NC 28037
Mark C.
Job Details: 06/16/2023
Customer states no matter what the machine is set at the fill level never increases. Ran calibration cycle tested various fills unit is working as intended instructed customer on the proper use and care of the unit.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Douglas, MA 01516
Angel R.
Job Details: 06/16/2023
Found some debris in the blower house causing scraping noise customer described. Unit tested ok.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Charlotte, NC 28214
Robert A.
Job Details: 06/16/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE304DSS0
Near Bolton, CT 06043
Jeremy B.
Job Details: 06/16/2023
Installed new motor sump assy and tested all checks ok. Found no leaks. ; dspstn on spec-tagged invntry: 1 WPW10455261 MOTOR/SUMP
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Huntersville, NC 28078
Vincent O.
Job Details: 06/16/2023
"Found bad ignitor causing no operation on upper oven. Attempted to replace ignitor. Ignitor mounting screws are stripped and cannot be removed, order and replace burner and ignitor together. ; ordrng 1 W11174122 (Burner)"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Huntersville, NC 28078
Vincent O.
Job Details: 06/16/2023
Unable to duplicate complaint at this time. Customer says both upper and lower units will not shut off. Always warm to touch. Order and replace console. ; ordrng 1 W11600643 (Console)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Huntersville, NC 28078
Vincent O.
Job Details: 06/16/2023
Installed new arm and retainer. Still misaligned. Found that top of liner pushed in. Able to pop liner back into place properly. All functions check ok. If issue returns unit will need tub replacement.
We serviced a
WHIRLPOOL DRYER
Model VED6505GW0
Near Smyrna, SC 29743
Mitch H.
Job Details: 06/16/2023
Found that motor wouldnt turn. Inspected and found that dryer appears to have been dropped on back corner at blower wheel housing bending cabinet and housing. Could not remove screws in blower air duct. Advised customer that due to damage I could not repair dryer and advised them to contact place of purchase.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Burlington, CT 06013
Ruben C.
Job Details: 06/16/2023
Checked unit found rollers slightly worn replaced rollers with roller repair kit tested operation normal; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Clover, SC 29710
Mitch H.
Job Details: 06/16/2023
Removed back of washer to install harness. Found that outer tub was damaged or molded incorrectly near the area of the pressure tube connection. Ordering outer tub.; ordrng 1 W11219115 (Outer tub) and 1 2Xtime (2X time)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Torrington, CT 06790
Ruben C.
Job Details: 06/16/2023
Checked unit unit does not have correct voltage cust must remedy this
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near New Hartford, CT 06057
Ruben C.
Job Details: 06/16/2023
Checked unit found shocks making noise as its moving and going off balance also leaking from front door odering shocks and bellows; ordrng 4 W11545322 (Dampers)s and 1 W11314648 (Bellows)
We serviced a
WHIRLPOOL DISHWASHER
Model MDBH950AWB
Near Northbridge, MA 01588
Angel R.
Job Details: 06/16/2023
Unit is getting power but control and UI are not responsive. Quoted customer on parts and labor and because unit is almost 20 years old they decided to get a new one.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Northbridge, MA 01534
Angel R.
Job Details: 06/16/2023
"Ran diagnostics, found F7E1 basket speed fault. Customer showed me video of whining noise during agitation which happens once in a while. Found hub, belt and cam damaged. Will need to return to do cam kit as i have none in TS.; ordrng 1 W10721967 (drive pulley), used 1 W10528947 (HUB), and 1 W11239857 (BELT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Wales, MA 01081
Gary V.
Job Details: 06/16/2023
"Sr#7736655118. Arrived and found freezer temp at 15-20 and fresh food at 45-50. Inspected evap and found full frost pattern and fans running, fresh food thermistor out of specs and needs to be replaced. Getting different part number for defrost thermistor that was installed when looking up part, Ordering correct defrost thermistor also. Will order and return to replace.; ordrng 1 W11438736 (Fresh food thermistor) and 1 Wpw10384183 (Defrost thermistor freezer)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Pineville, NC 28134
Ryan S.
Job Details: 06/16/2023
Found dishwasher filling and washing normally just not draining. Removed water from tub also checked sump assembly it was in good shape. Dishwasher was draining into 1 1/2 pvc waste tube no restrictions found. Motor shaft on drain pump was warped and broke; used 1 W10876537 (Drain pump) from stock
We serviced a
WHIRLPOOL OVEN
Model WFE535S0LS2
Near Hartford, CT 06112
Ruben C.
Job Details: 06/16/2023
Replaced front right burner burner was burnt at connection could not test unit unit was disconnected cust was using another range cust will call if any issues
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Charlotte, NC 28210
Ryan S.
Job Details: 06/16/2023
Retuned to install Washplate. Installed Washplate and ran factory calibrat. Verified proper operation.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Worcester, MA 01609
Chris B.
Job Details: 06/16/2023
Replaced all parts but found bad control board. One broken pin from the control board and will need to order the part. All other parts are installed on the dishwasher. Will order part for a return visit.; ordrng 1 W11305308 (Control Board)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Worcester, MA 01604
Chris B.
Job Details: 06/16/2023
Replaced water valve but found that the unit is missing the drain side hose causing the water to drain out and not hold water for proper washing and broken water inlet port. Will order all part for a return visit. ; ordrng 1 WPW10195536 (Water Inlet Valve) and 1 WPW10508676 (Fill Nut) and 1 WPW10545278 (Water Hose) and 1 8269144A (Drain Hose) and 2 WP285655 (Clamp)s and 2 WPW10503548 (Retainer)s and 1 WP8531323 (Port Gasket)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near South Windsor, CT 06074
Chuck M.
Job Details: 06/16/2023
Installed terminal block and cord. Tested and showed customer it works. ; dspstn on spec-tagged invntry: 1 PT220 RANGE CORD 4' 3 WIRE and 1 WPW10245259 TERMINAL BLOCK
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Gastonia, NC 28052
Mark C.
Job Details: 06/16/2023
Removed unit from demo mode set clock and tested functions unit is fully functional.
We serviced a
WHIRLPOOL RANGE
Model WFG510S0AB2
Near Waterbury, CT 06708
Jimmy R.
Job Details: 06/15/2023
"Tested unit found temperature of from desire temperature, calibrate temperature and clean top surface burners and electrodes. Check burners lighting and oven heating to specs. Instruct customer to avoid spilling on to burners and inside oven and to clean burners with brittle brush as needed.; dspstn on spec-tagged invntry: 1 WP9758079 IGNITOR,SPARK CERAMIC and 1 WPW10701462 HARNS-WIRE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWQ02
Near Bloomfield, CT 06002
Chuck M.
Job Details: 06/15/2023
"Customer complaint is that refrigerator was leaking and had ice buildup in refrigerator. Causing a low cool. Inspected and found defrost at control was not working. Bi metal was also no good. Cleared ice Buildup on Evaporator and cleared clogged drain. Replaced bi metal and control. Advised customer to allow time for unit to stabilize and reach proper temperature. ; used 1 WPW10503278 (CNTRL-ELEC), and 1 WP10442411 (BIMETAL) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Charlotte, NC 28214
Robert A.
Job Details: 06/15/2023
"Cx complaint that the unit is not starting. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. I calibrated the unit and started a normal cycle, it started with no issues. I asked the cx to run a normal cycle with clothes, we discovered he may have been holding the start button too long resulting in the cycle canceling. I suggested to hold the start button a shorter time to prevent this issues moving forward. The unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Bristol, CT 06010
Ruben C.
Job Details: 06/15/2023
Rechecked unit found mullion at bottom is separating from liner misdiagnosed last called techline submitted beyond repair 7736647440
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Charlotte, NC 28213
Jenn F.
Job Details: 06/15/2023
Ran test 56 with error code e2. Indicate icemaker motor failure. Replaced ice maker.; used 1 W11658802 (ICE MAKER) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Columbia, CT 06237
Jeremy B.
Job Details: 06/15/2023
Installed new compressor please allow 24hrs for temps to stabilize.; used 1 W11506635 (COUPLER 6 NF MS SV) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAAS
Near Waterbury, CT 06708
Jimmy R.
Job Details: 06/15/2023
"Check unit not working and door latch sprung, adjust door latch then then ran diagnostics and found heater coming on. Found control not responding to certain cycle selections, control NLA no longer available."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Charlotte, NC 28269
Jenn F.
Job Details: 06/15/2023
Observed controls not all working. Installed new control board. All buttons work now.
We serviced a
JENN-AIR OVEN
Model JMW2427DS03
Near Charlotte, NC 28269
Jenn F.
Job Details: 06/15/2023
Error code F2E1. Indicates control console will need to be replaced.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW3
Near Granby, CT 06090
Chuck M.
Job Details: 06/15/2023
"Customer complaint is that lid was not locking. Found lid lock and strike broken. Replaced lid lock and strike. Tested and washer checked ok. ; used 1 W11394572 (DOOR LOCK), and 1 W11457841 (STRIKE) from stock"
We serviced a
KITCHENAID RANGE
Model KFGG500ESS3
Near Grafton, MA 01519
Angel R.
Job Details: 06/15/2023
Found temps in the oven off by about 20 degrees. Calibrated and ran bake for two cycles. Customer says food is not cooking properly. Flames on bake burner look even. Will order new control and sensor.; ordrng 1 W11088878 (cntrl-elec) and 1 W10833885 (sensor)
We serviced a
AMANA DRYER
Model NED4655EW1
Near York, SC 29745
Mitch H.
Job Details: 06/15/2023
Tested and found timer not advancing. Stays in whatever position it is set. Ordering timer.; ordrng 1 W10857612 (Timer)
We serviced a
WHIRLPOOL WASHER
Model MVWP575GW1
Near Auburn, MA 01501
Angel R.
Job Details: 06/15/2023
"Installed wash plate, tested ok."
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Worcester, MA 01604
Angel R.
Job Details: 06/15/2023
"Ran diagnostics and found F7E6 motor fault. Found nut to cam kit missing. Actuator arm snapped inside. Ordered new actuator. All unit functions ok except agitate.; ordrng 1 W11212745 (actuator), used cam kit from ts W10721967 cstmr sgnd Dsclmr"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Charlotte, NC 28269
Jenn F.
Job Details: 06/15/2023
Error code 4-3. Water valve gets energized. Visual observation determined water was not being sent to dishwasher. Removed construction tab and now dishwasher gets water and runs correctly.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Longmeadow, MA 01106
Gary V.
Job Details: 06/15/2023
"Inspected and found timer terminal for L2 heat not connected to timer properly and reinserted, unit working properly now.; dspstn on spec-tagged invntry: 1 WPW10185982 TIMER"
We serviced a
WHIRLPOOL WASHER
Model LSR8233EQ0
Near Wilbraham, MA 01095
Gary V.
Job Details: 06/15/2023
"Inspected and found defective pressure switch, quoted and he will call."
We serviced a
WHIRLPOOL DRYER
Model WED6620HC2
Near Springfield, MA 01108
Gary V.
Job Details: 06/15/2023
"Inspected and found settings set with heat off , reset settings for heat and cycled, tested fine now. Rent center."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Rock Hill, SC 29730
Jonathan J.
Job Details: 06/15/2023
Complaint display is not working on dishwasher properly I found 1 segment on numeric display has faulted I replaced user interface performed a diagnostics cycle no codes in fault history dishwasher is working fine.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS5
Near Suffield, CT 06078
Chuck M.
Job Details: 06/15/2023
Customer complaint is that dishwasher is not draining. Inspected and found drain pump is working. Drain hose is clogged with debris all the way through to garbage disposal. Spray arms are also clogged along with wash motor. Diverter is not working only clicking. Quoted customer for P&L. Customer will buy new.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Davidson, NC 28036
Vincent O.
Job Details: 06/15/2023
Found new style actuator popped out of place causing f7 error. Replaced actuator with old style. Tested and verified proper operation. All functions check ok. ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Amherst, MA 01002
Mike K.
Job Details: 06/15/2023
"Ongoing intermittent drain issues, sometimes just taking out trap and putting back clears it, though very little ever found in trap, sometimes just running next day and it works. Has changed to using afresh once a month and using little amount of soap.. On arrival today unit is running, ran rapid wash and went through until mid cycle and said sud, no suds in unit, can hear pump humming, not running.Quoted for drain pump.; used 1 WPW10605427 (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ
Near Amherst, MA 01002
Mike K.
Job Details: 06/15/2023
"Cs says unit had stopped making ice and freezer was warm. Also another company had been out and a lot of work was done previously, but no record of what, thinks all boards. On arrival there was half a bin of ice and freezer is cooling, measured 5 in freezer, fan/compressor running.41 in rf, set at 37 & -5. Cs said freezer had been full of frost. Took Evap cover off and showing good frost pattern, no ice blocks, fan running well.By description of failure and current state of unit, it looks like warm air had gotten into freezer, frosted up, but unit has since recovered and is in phase of cooling down again. Cs to monitor.Leveled unit to even out top doors."
We serviced a
WHIRLPOOL DRYER
Model WGD5620HW
Near Brimfield, MA 01010
Chris B.
Job Details: 06/15/2023
Complaint that unit is not drying properly and that theres excess lint in the room. Found semi-clogged venting and cracked vent hose. Customer will have the venting cleared up. Found no issues with the dryer.
We serviced a
MAYTAG WASHER
Model MVW7230HC1
Near Mooresville, NC 28115
Vincent O.
Job Details: 06/15/2023
Installed new gearcase and slider. Tested and verified proper operation. All functions check ok.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KPS0
Near Ellington, CT 06029
Jeremy B.
Job Details: 06/15/2023
Installed new drain pump and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11412291 DRAIN PUMP
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS04
Near Mount Holly, NC 28120
Mark C.
Job Details: 06/15/2023
Contacted tech line spoke with Chris. Techline states unit didnt come with the air fry function its only gained through a software update. Seeing as the customer is having app connectivity issues she needs to contact the Connection issue hot line (866) 333-4519.Sr#7736645736
We serviced a
WHIRLPOOL DRYER
Model MED5630MBK0
Near Leicester, MA 01611
Angel R.
Job Details: 06/15/2023
Found power wire from harness unplugged at the main control board. Unit tested ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Springfield, MA 01118
Gary V.
Job Details: 06/15/2023
"Inspected and found drive pulley nut came loose, causing noise and poor spin, tightened and cycled, tested fine now."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Springfield, MA 01119
Gary V.
Job Details: 06/15/2023
"Inspected and found ice maker feeler arm dislodged, reinserted and cycled, tested fine."
We serviced a
ELECTROLUX OVEN
Model EW30EW55GS4
Near Chicopee, MA 01020
Gary V.
Job Details: 06/15/2023
"Installed new relay board and cycled to temp, tested fine."
We serviced a
LG RANGE
Model LRE30453ST/01
Near Chicopee, MA 01022
Gary V.
Job Details: 06/15/2023
"Inspected and found main acu relay board broken and harness connector defective, parts show nla."
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFE08
Near Shrewsbury, MA 01545
Angel R.
Job Details: 06/15/2023
"Freezer gasket needed to be fully tucked in, bottom right corner would not hold. Applied silicone sealant to corner and advised customer to try to refrain from opening FC door for 24 hours. Unit is otherwise working properly."
We serviced a
KITCHENAID RANGE
Model KGRS505XSS03
Near Shrewsbury, MA 01545
Angel R.
Job Details: 06/15/2023
"Removed igniter cover and cleaned out valves, a bit of gunk was preventing them from turning properly. Tested ok."
We serviced a
FRIGIDAIRE RANGE
Model FFEF3015LSM
Near Rockwell, NC 28138
Jenn F.
Job Details: 06/15/2023
"Oven was calibrated last visit, recalibrated to 0. Unit tested ok."
We serviced a
MAYTAG REFRIGERATOR
Model AFD2535DEQ
Near Southampton, MA 01073
Mike K.
Job Details: 06/15/2023
"Says freezer had frosted up, and doing so repetitively even after defrosting themselves. 2 degrees in fr on arrival, has no food in freezerThere are some holes in bottom of freezer gasket, mouse eaten, but looks to still be sealing. Removed Evap cover and even thick frost pattern. Put unit into defrost and heater working, but compressor still running while in defrost. Bad control.Quoted for control/labor, accepted. Replaced control, programmed and tested defrost, working properly. Steamed clear Evap.; used 1 WPW10503278 (CNTRL-ELEC) from stock"