Service History 156

We serviced a

WHIRLPOOL DRYER

Model WED5800BW0

Near Springfield, Massachusetts 01119

Jorden

Job Details: 02/19/2025

"Arrived and found high limit thermostat open. Verified heater not grounded and it cycles power when changing the temp settings (shuts off quickly on low and stays on longer when hotter settings selected) but found venting not clear, advised customer to clean venting before running unit to avoid fuse opening again. Unit tests fine. ; used 1 279973 (THERMAL KIT) from stock"

We serviced a

AMANA WASHER TOP LOAD

Model NTW4516FW3

Near Amherst, Massachusetts 01002

Jorden

Job Details: 02/19/2025

"Arrived and found error codes F2E1 (stuck key), F7E1 (basket speed fault), F1E2 (motor control fault) and F0E2 (over suds) stored in system, cleared codes. Auto test mode showed the capacitor isnt providing the motor with enough power to turn the basket and making a distinct humming. Unit needs new capacitor. Customer is undecided."

We serviced a

WHIRLPOOL WASHER

Model CAE2795FQ0

Near Agawam, Massachusetts 01001

Mike K.

Job Details: 02/19/2025

"Senior living complex.F5e1 only error in history, lid switch fault. started a cycle for me set to mixed and filled to deep water level fine. Lower unit looks fine. Ran diagnostic cycle fine. Lock operational , ran drain and spin and again unit is locking/ unlocking fine. No problem found at this time. Collected for service call only via cc"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS3

Near Granby, Connecticut 06060

Mike K.

Job Details: 02/19/2025

"Unit is under 1yr wp warranty per service bench. Complaint of not running, said it made a growling noise but nothing else. Started cycle and unit drained, filled and went into wash , verified spray arm movement. Cancelled and drained fine. Ran diagnostic cycle and went through cycles fineF9e2, f8e4, drain issue/overflow. Unit running through cycle and draining fine in testing, likely had water in overflow from suds/dish placement, but has since evaporated and now working. Showed how to access tray and have tips on usage"

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 02/19/2025

"Tested unit and found control panel not responding on several selections, removed control and tried to clean ribbon cable but same issue no response. Unit is going to need new control panel part number 74005742 witch is no longer available also main cntrl board part number 74005731 witch is no longer available. Advised customer parts are discontinued and someone will be in contact with them on further actions"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Enfield, Connecticut 06082

Gary V.

Job Details: 02/17/2025

"Installed new electronics and cycled, tested fine."

We serviced a

MAYTAG RANGE

Model MER8880AS0

Near Enfield, Connecticut 06082

Gary V.

Job Details: 02/17/2025

"Inspected and found lnlet valve no longer opening, mixer valve on wall will not shut off to stop water pressure to washer, and informed customer and quoted for valve replacement. She will call."

We serviced a

KENMORE WASHER TOP LOAD

Model ="110.20932991"

Near Enfield, Connecticut 06082

Gary V.

Job Details: 02/17/2025

"Installed new coupler and cycled and found inlet valve struggling to open and let water in, and part shows no longer available.; dspstn on spec-tagged invntry: 1 285753A DRIVE COUPLING"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Grafton, Massachusetts 01536

Glenn

Job Details: 02/17/2025

Installed parts motor and blower wheel tested all ok

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRMF706ESS01

Near Huntersville, North Carolina 28078

Johnny

Job Details: 02/17/2025

Installed new parts. Pantry ui is now working.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Douglas, Massachusetts 01516

Lee

Job Details: 02/17/2025

"Customer states unit not drainingConfirmed complaint, found mesh filter for pump unbound and wrapped around drain pump propeller, replaced wash motor assm, tested okay.; used 1 W11416363 (PUMP & MOTOR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS571CIHZ04

Near Charlotte, North Carolina 28278

Caleb

Job Details: 02/17/2025

"Replaced ice maker, unit checks fine at this time. If call back order 1 valve WPW10341320.; used 1 W10873791 (Ice maker) from stock"

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Belmont, North Carolina 28012

Caleb

Job Details: 02/17/2025

Replaced control and calibrated control via diagnostics. Unit checks fine.

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRB329DMBM05

Near Northampton, Massachusetts 01060

Mike K.

Job Details: 02/17/2025

Unit is under 1yr wp warranty per service bench. Fr door had been shipped directly to cs. Replaced freezer door and sealing fine

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM02

Near Holyoke, Massachusetts 01040

Mike K.

Job Details: 02/17/2025

Complaint of freezing in top shelf of rf and inconsistent temps in the freezer. Doors are sealing fine. Evap pattern showed thick pattern on 3turns of evap and another section thicker right at the vent opening. Possible sealed system issue. Freezer setting is at max. Also food is in front of rf vent. Unit did go into defrost and verified operation. Symptoms are between a sealed system or poor venting. At this time cleared items and reset setting to recommended for both sections. Rf was set at warmer then recommended. If continues then likely a sealed system issue.

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model KRMF706ESS04

Near Chicopee, Massachusetts 01013

Mike K.

Job Details: 02/17/2025

"Replaced filter head and added sealing gum around air tower and top piece. Did find that air tower was loose and was able to get back into position more securely, adding gum around top of it.; dspstn on spec-tagged invntry: 1 212643 SEALER-GUM"

We serviced a

MAYTAG WASHER TL

Model MVW6230HW0

Near Springfield, Massachusetts 01104

Mike K.

Job Details: 02/17/2025

Cs has a broken lid lock and bezel. Tried to remove agitator screw with impact driver and will not come free. will also need the agitator.Office to contact cs when parts come in with authorization to schedule return ; rqstng P&A on 1 W11545554 (Bezel) and 1 W11700916 (Latch) and 1 W11550891 (Agitator) and 1 2xtime (2x time) and 1 W10752187 (Agitator screw)

We serviced a

GE DRYER ELECTRIC

Model GTX42EASJ0WW

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 02/17/2025

Replaced glides and ran unit on timed dry. Unit is running smoothly and verified heating properly

We serviced a

GE REFRIGERATOR FDB

Model GFE28GYNHFS

Near Southwick, Massachusetts 01077

Mike K.

Job Details: 02/17/2025

"Unit works for awhile after last sealed system repair, unit held pressure with 200psi nitrogen and held vacuum for 10+ minutes, but unit again has partial pattern on evap with refrigerant odor in rf section. Ordering compressor, and both evaps, 2x time.; rqstng P&A on 1 WR97X10076 (Compressor) and 1 Wr87x36486 (Rf evaporator) and 1 WR87X36101 (Fr evap) and 1 WR97X10076 (compressor coupler) and 1 WR97X33345 (Compressor coupler) and 1 WR97X25268 (Compressor coupler) and 3 WR97X31246 (Evap coupler)s and 2 WR97X31409 (Evap coupler)s and 1 2xtime (2x time)"

We serviced a

WHIRLPOOL WASHER TL

Model WTW6157PB0

Near Torrington, Connecticut 06790

Andre

Job Details: 02/17/2025

Ck unit upon arrival and ran diagnostic on unit and monitor unit and found unit rocking during high speed spin. Adjust legs of unit while unit in spin cycle and rocking stop. Only noise that present at after adjustment is hose banging on rear of unit which customer stated he will correct

We serviced a

AMANA DRYER

Model NED4600YQ0

Near Charlotte, North Carolina 28208

Clinton

Job Details: 02/17/2025

Dryer is vent restricted will need to be cleaned. In addition the vent in home is crimped and filled with moisture and lent stuck to side. Advised customer to replace it

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334DSS1

Near Bristol, Connecticut 06010

Andre

Job Details: 02/17/2025

Ck unit upon arrival per customer unit is leaking when in use. Ran unit and found unit leaking from front right check and found bottom door seal deteriorated also found soap dispenser not closing/Crack also door gasket deform on bottom left ; ordrng 1 Wpw10497235 (Lower door seal) and 5 W11631670 (Screw)s and 1 W11032769 (Detergent dispenser) and 1 W11177741 (Door gasket)

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Charlotte, North Carolina 28208

Clinton

Job Details: 02/17/2025

Installed new u I ui all led display is functioning properly

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Charlotte, North Carolina 28262

Johnny

Job Details: 02/17/2025

"Installed new part, working as designed."

We serviced a

MAYTAG WASHER

Model MVWC416FW1

Near Fort Mill, South Carolina 29708

Brandon

Job Details: 02/17/2025

Complaint unit is not cycling. Found on arrival that shifter was not allowing unit to go into agitation. Quoted customer for replacement of shifter and customer did not want to go through with repair.

We serviced a

MAYTAG MW/WALL OVEN COM

Model MOEC6030LZ00

Near Fort Mill, South Carolina 29715

Brandon

Job Details: 02/17/2025

Complaint unit is not heating. Found on arrival that magnetron is not coming on. Customer states that turned table doesnt work sometimes as well but it tested fine. Ordering magnetron and door switches for repair. Please give extra time for repair. ; ordrng 1 W11033422 (Interlock) and 1 W11578959 (Magnetron)

We serviced a

GENERAL ELECTRIC REFRIGERATOR FDB

Model GNE27JYMFFS

Near North Attleborough, Massachusetts 02760

Aimee Z.

Job Details: 02/17/2025

Found the door bushing broke through bottom of door and found the door split at top.Took photos needs new door and hinge.Other company came in and never replaced the door and weight of thing in shelf split door.; rqstng P&A on 1 WR78X33845 (Right door) and 1 WR13X24928 (Right hinge)

We serviced a

WHIRLPOOL M/W OTR

Model GMC305PDB6

Near Charlotte, North Carolina 28262

Clinton

Job Details: 02/17/2025

Spring ordered is not ordered correct. Spoke with Randy got correct part numbers.; ordrng 1 WP4451008 (Spring)

We serviced a

WHIRLPOOL WASHER TL

Model WTW5057LW0

Near Charlotte, North Carolina 28269

Johnny

Job Details: 02/17/2025

"Unit not locking. Replace lid latch, ran service cycle. Unit working as designed.; used 1 W11513248 (DOOR LOCK) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Charlotte, North Carolina 28205

Clinton

Job Details: 02/17/2025

After specking with Customer I believe unit over suds for some reason said it was soapy water in front I did lift front legs and run unit for a several minutes. No leaks detected ; dspstn on spec-tagged invntry: 1 W11613479 MOTOR/SUMP

We serviced a

AMANA WASHER TOP LOAD

Model NTW4519JW

Near Charlotte, North Carolina 28209

Clinton

Job Details: 02/17/2025

"Checked suspension rods they are fim and tight as well as the unit leveled. A previous company come out installed new rods once before service pointer W11684122 refers basket issues applying to this unit order spin basket. Informed Custer part will arrive to them and for them to call us once parts arrives left magnet. ; ordrng 1 W11172199 (Spin basket) and 1 W11397111 (Wash plate), dspstn on spec-tagged invntry: 1 W11454372 GEARCASE"

We serviced a

MAYTAG DRYER

Model MED7230HC3

Near Charlotte, North Carolina 28209

Clinton

Job Details: 02/17/2025

Console was needed as well as the ui console part.ordered as well dryer at this time is still. Functional ; ordrng 1 W11406679 (Console)

We serviced a

SAMSUNG M/W OTR

Model ME21M706BAG

Near Bellingham, Massachusetts 02019

Aimee Z.

Job Details: 02/17/2025

Cust stated the door had no power to door 120 to outlet and door isnt lightght upNeed new door ; rqstng P&A on 1 DE94-04094B (Door)

We serviced a

JENNAIR REFRIGERATOR FDB

Model JS42NXFXDE01

Near Charlotte, North Carolina 28203

Clinton

Job Details: 02/17/2025

The upper screw that attaches the door hinge to the door its self as snapped off leaving the screw in the door. The only way to resolve this issue is to have a door replaced this will need two techs to complete and additional time. Informed customer on parts bing directly shipped to home and will need to call to set up service. ; ordrng 1 W10800805 (Door) and 1 486194 (Screw) and 1 1163283 (Screw) and 1 W11189635 (Screw)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Wolcott, Connecticut 06716

Jimmy R.

Job Details: 02/17/2025

"Ran unit threw a test cycle and found unit not filling strong checked for errors and found F8e1 long fill witch is stoping machine and restarting it causing to no drain. Checked inlet screens and found plugged cleaned and reinstalled screens ran a calibration cycle and unit is now filling properly and completing a cycle. Gave customer Ed on issue and how to resolve, all functions are now working to specs"

We serviced a

SAMSUNG REFRIGERATOR FDB

Model RF28T5001SG/AA

Near Wolcott, Connecticut 06716

Jimmy R.

Job Details: 02/17/2025

Installed new door assembly and handle tested operations of door and unit is now opening properly and to manufacture specs

We serviced a

WHIRLPOOL WASHER TL

Model Mvw6200kw2

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 02/17/2025

"Checked over unit and found washer would not start a cycle and it would make a crazy loud grinding noise when shifting. Checked cam kit and found belt had fallen off due to motor pulley bottom had broke off, found cam kit melted and belt melted clutch loosened and started cutting threw shield. unit will need new motor covered under ten year, cam kit and belt ; ordrng 1 W11283592 (Motor) and 1 W10721967 (Cam kit) and 1 WPW10006384 (Belt)"

We serviced a

LG WASHER

Model WM3700HVA01

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 02/17/2025

"Ran washer and found unit coming on and filling normally,ran each cycle and they all filled in each temperature properly. Ran a diagnostics and could,not find any codes stored unit, let unit recalibrate and ran a wash cycle with clothes.unit is now washing filling and working to proper specs"

We serviced a

WHIRLPOOL COOKTOP

Model WFE525S0JS4

Near Charlotte, North Carolina 28269

Johnny

Job Details: 02/17/2025

"Cx stated front left burner not staying lit, also stated left rear switch hard to turn. Installed new parts, cx feels like all the knobs are hard to turn. Cx demanded to get a new unit. I informed the unit has been repaired. However cx feel it should turn easier. Unit working properly and as designed.; used 1 WP3149404 (INFINITE SWITCH) from stock"

We serviced a

WHIRLPOOL M/W OTR

Model WOC54EC0AS02

Near Charlotte, North Carolina 28269

Johnny

Job Details: 02/17/2025

"Installed new part, cx tested unit and verified heat is now present and no sparking occurred, working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF555SDFZ18

Near Concord, North Carolina 28027

Johnny

Job Details: 02/17/2025

Installed new parts. Tested unit. Working as designed.

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS10

Near Clover, South Carolina 29710

Mitch H.

Job Details: 02/17/2025

"Tested and confirmed microwave not heating. D not hear magnetron. Took microwave down, disassembled, removed and replaced magnetron. Tested on counter, still not heating. Found transformer bad. Ordering transformer and diode. Checked part availability and scheduled return for 2/21 AM ; ordrng 1 W11256462 (Diode) and 1 W11545871 (Transformer)"

We serviced a

WHIRLPOOL WALL OVEN DBL

Model WOC54EC0HS04

Near Gastonia, North Carolina 28056

Mitch H.

Job Details: 02/17/2025

"Pulled oven partially from wall. Removed and replaced control and interlock. Turned breaker back on. Tested, microwave now heating and operating properly."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Gastonia, North Carolina 28056

Mitch H.

Job Details: 02/17/2025

"Checked and found washer would not power on. Unplugged, removed and replaced control. Plugged back in, still will not power on. Unplugged load-n-go dispenser. Washer powered on and working. Ordering dispenser assembly and drawer. Checked part availability and scheduled return for 2/24 AM ; ordrng 1 W11621181 (Dispenser) and 1 W11413340 (Drawer)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Gastonia, North Carolina 28056

Mitch H.

Job Details: 02/17/2025

"Removed and replaced control and guard. Reassembled, ran control calibration, completed correctly Tested washer, all components and functions operating properly."

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HZ09

Near Gastonia, North Carolina 28056

Mitch H.

Job Details: 02/17/2025

"Microwave was already down on arrival. Disassembled,removed and replaced all provided parts. Reassembled, tested, microwave heating and operating properly. Turntable operated correctly. Remounted microwave, tested again, operating properly."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRX735SDHZ09

Near Rock Hill, South Carolina 29732

Brandon

Job Details: 02/17/2025

On arrival I found that ice maker would not stop cycling which caused water valve to keep dispensing water to ice maker. Water was overfilling and leaking out door on to floor. Replaced ice maker and tested unit. Ice maker cycled normally.

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRS315SDHM12

Near Rock Hill, South Carolina 29732

Brandon

Job Details: 02/17/2025

Dropped bin off for customer as they requested.

We serviced a

WHIRLPOOL RANGE

Model WFE515S0ES1

Near Rock Hill, South Carolina 29730

Brandon

Job Details: 02/17/2025

"Complaint units burners are not working correctly. Found on arrival that two of the infinite switches are stuck on night. Used truck stock to replace both switches. Tested unit afterwards and all components tested as designed. No other issues found.; used 1 WPW10434452 (INFINITE SWITCH), and 1 WP3149404 (INFINITE SWITCH) from stock"

We serviced a

WHIRLPOOL WALL OVEN SINGLE

Model WOD51EC0HS20

Near Indian Land, South Carolina 29707

Brandon

Job Details: 02/17/2025

Complaint cannot use unit because it trips breaker. Customer has power issue. Tried to cut unit on to test and as soon as breaker was flipped oven cooling fan came on and made a loud noise. After unit shut right back off. Definitely a power issue in house preventing oven from being used.

We serviced a

GENERAL ELECTRIC DRYER

Model GTD42EASJ2WW

Near Franklin, Massachusetts 02038

Aimee Z.

Job Details: 02/17/2025

Found needs new felt brokenand the belt is worn and needs pully; rqstng P&A on 1 WE03X25576 (Top assy) and 1 WE03X29897 (Belt) and 1 WE03X31620 (Pulley wheel)

We serviced a

GE RANGE

Model JGBS53DEK1WW

Near Franklin, Massachusetts 02038

Aimee Z.

Job Details: 02/17/2025

"Cust stated smelled gas found the oven had a week IGNITOR, replaced and pre heated; used 1 12400035 (Igniter) from stock"

We serviced a

GE REFRIGERATOR BO

Model Gye22hskfss

Near Wrentham, Massachusetts 02093

Aimee Z.

Job Details: 02/17/2025

"Found the fan not working in fridge department, I replaced the fan complete ; used 1 We60x26866 (Fan) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model 1234

Near Gastonia, North Carolina 28052

Mitch H.

Job Details: 02/17/2025

"Arrived, customer said he called warranty company on Friday and canceled call. Said issue was a plumbing problem not refrigerator. Did not enter home, unable to get model/serial number information"

We serviced a

JENN-AIR REFRIGERATOR

Model JS42SEDUDW12

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 02/17/2025

Complaint unit is not making ice. Not dispensing water from the door. Makes a loud hammering noise when trying to dispense. I found. when water filter is removed noise and water. Pressure is great. Noise is gone even with a brand new water filter. Install noise comes back. Water pressure drastically reduced I found icemaker had assembly was filled with ice and will not cycle. You will need an icemaker and a filter housing to repair. No further issues found at this time keeping water inlet valve on ticket as a precaution in case icemaker never cycles with water has been replaced.; ordrng 1 WPW10121140 (Filter housing) and 1 WP2260503B (Button) and 1 WPW10277448 (Ice maker)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 02/17/2025

Complaint unit is leaking from the filter housing area all over the floor. Not sure where leak is coming from. found drain appears to be restricted also found filter housing every time customer gets water out of the door or unit tries to make ice water leaks will need filter for housing to repair. Valve seems to be fine. Does not seem to be coming from valve area. Customer stated issue started to occur directly after he replaced the water filter last time. ; ordrng 1 W11451366 (Housing) and 1 W11610999 (Evap cover) and 1 W11189600 (Housing bracket) and 1 W11024084 (Heater) and 1 W11745091 (Drain tube)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS3

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 02/17/2025

Complaint everything is working perfectly fine except for the indicator light never changes from blue to red to white stays blue. Issue occurred directly after control was replaced. I called Whirlpool tech line 7740964514 file number replace ui and control. Logic issue with control board to ui known issue both ui and control should be replaced at the same time.; ordrng 1 W11622490 (Console) and 1 W11410066 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model ED5FVGXWS01

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 02/17/2025

Complaint not cooling in either zone not dispensing water not making ice. I found icemaker is defective. I found cooling issue is caused by diaphragm selector switch style unit will need temperature selector switch assembly to fix icemaker and water inlet valve. No additional issues found with refrigerator at this time I was able to get unit to start cooling by adjusting temperature selector switch to coldest setting.; ordrng 1 WP2198202 (Thermostat) and 1 WPW10190965 (Ice maker) and 1 W10408179 (Valve)

We serviced a

WHIRLPOOL OVEN

Model WFE770H0FZ2

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 02/17/2025

"Complete oven is not getting hot or above 330?. I found only element in oven that is heating is the convection ring element. The broil is not getting hot and neither is the bake. I attempted and found fuse was open. Also found relay is not clicking on properly on main control. Ordering main control and fuse replaced element as element was burnt out the side customer did state that they heard a loud popping noise that they thought was the microwave right before issue occurred.; ordrng 1 WP3196548 (Fuse) and 1 W11308431 (Control), used 1 W10779716 (ELEMENT) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 02/17/2025

Complaint unit turns off within first 2 minutes then keeps cycling on then off unit gets hot but will not dry I found error codes and cleared F3e2 open or shorted moisture strip. f2e1 touch button pressed longer than 30 seconds or stuck button. found in diagnostics cycle drum light does turn off when sensor is touched dryer is getting hot. Office to call customer when part comes in.; ordrng 1 WPW10298258 (Sensor harness) and 1 W11525997 (Control)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 02/17/2025

"Complaint unit appeared to be overfilling so started bucketing water out of the washing machine and then washing machine went into drain mode and now it wont exit drain mode. I found F8E 3 error code in fault history no fill long fill flood hazard. I cleared error code advised customer to never try and bucket water out of the washing machine once cycle starts let it go.. Water valve is seating and not dripping not filling not over filling either. Customer is used to their old washing machine that they had for over 20 years. customer not a customer to loading procedures advise customer on proper loading procedures, and how if theyre washing one garment it can throw the machine out of balance Ing the machine to fill to its max level to try and re-situate the load install, and instruct fulfilled"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRS325SDHB08

Near Matthews, North Carolina 28104

Jonathan J.

Job Details: 02/17/2025

Complaints refrigerator is not making ice. I found icemaker has failed. Will not power on at all. I replaced icemaker tested operations. Icemaker is working properly. Unit is filling with water appropriately in icemaker diagnostics cycle. No further issues found today.; used 1 W11700250 (ICEMAKER) from stock

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS09

Near Charlotte, North Carolina 28214

Caleb

Job Details: 02/17/2025

"Replaced both interlocks and fuse. Unit still not powering on, On further inspection found cavity sensor is defective and wire to cavity sensor is damaged from excessive heat and corrosion. Unit needs new cavity sensor and harness and control.; ordrng 1 W11224856 (Cavity NTC) and 1 W11469478 (Harness) and 1 WPM0805101 (Fuse) and 1 W11552018 (Control), used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"

We serviced a

WHIRLPOOL RANGE

Model WEE750H0HZ4

Near Charlotte, North Carolina 28217

Caleb

Job Details: 02/17/2025

"Model and serial number wrong, advised maintenance to submit proper info to whirlpool."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ1

Near Charlotte, North Carolina 28273

Caleb

Job Details: 02/17/2025

"Unit has no error codes present. Unit will not engage drain outside of diagnostics. When running diagnostics unit will try to drain but cant due to restriction in drain line. unit needs new control and drain pump, customer is contacting installers to put her new drain line on and will call when shes ready for service.; ordrng 1 W10876537 (Drain) and 1 8269144A (Drain line) and 1 W11683480 (Control)"

We serviced a

WHIRLPOOL WASHER

Model WDT710PAYM5

Near Charlotte, North Carolina 28278

Caleb

Job Details: 02/17/2025

"Found loose connection between drain and control. Corrected, unit still not draining, after cycling power unit start to drain fine, unit checks fine at this time, if call back order 1 drain pump WPW10348269."

We serviced a

WHIRLPOOL M/W OTR

Model WMH53521HZ3

Near Charlotte, North Carolina 28278

Caleb

Job Details: 02/17/2025

Replaced control. Unit tests fine.

We serviced a

WHIRLPOOL WASHER TL

Model WTW5000DW3

Near Berlin, Connecticut 06037

Andre

Job Details: 02/17/2025

Ck unit upon arrival and ran unit and found unit banging around during the spin cycle. Install suspension from truck stock and ran calibration and ran spin cycle and unit is now operating to manufacturers specs ; used 1 W11130362 (Suspension) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW8800YC0

Near Charlotte, North Carolina 28277

Brandon

Job Details: 02/17/2025

Complaint unit is not cycling properly. Found on arrival that unit is stuck in spin. Whole basket is moving in agitate. Also tub is busted causing water to leak in to drain pan. Parts need approval. And please give extra time for repair.; ordrng 1 280146 (Rotor) and 1 WPW10178988 (Sensor) and 1 WPW10419333 (Stator) and 1 W10381077 (Tub)

We serviced a

GE DISHWASHER

Model n/a

Near Enfield, Connecticut 06082

Gary V.

Job Details: 02/17/2025

"Called customer and she needed to reschedule, she will call office to reschedule.; saved tckt"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Worcester, Massachusetts 01603

Glenn

Job Details: 02/17/2025

Installed part drain pump tested all ok

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Worcester, Massachusetts 01603

Glenn

Job Details: 02/17/2025

Found drain pump leaking I do not have the part as my work vehicle is stuck in my driveway rescheduled for Wednesday. I do have the part on my truck. ; ordrng 1 W11399437 (Drain pump)

We serviced a

WHIRLPOOL WASHER

Model WFW5720RW0

Near Shrewsbury, Massachusetts 01545

Glenn

Job Details: 02/17/2025

Complaint no spinning out clothes. Checked for error codes none found tested washer in diagnostics all tested ok instructed customer on proper loading and soap usage

We serviced a

WHIRLPOOL M/W OTR

Model WOEC3030LS01

Near Grafton, Massachusetts 01536

Glenn

Job Details: 02/17/2025

Installed part control and bake element tested all ok ; ordrng 1 W11598119 (Cooling fan)

We serviced a

WHIRLPOOL WASHER FL

Model WTW7120HW0

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 02/17/2025

"Installed all new parts and ran unit threw a calibration cycle, unit went threw normally with no more noise. Ran a drain and spin checking operations and unit is now working to factory specs"

We serviced a

SAMSUNG WASHER FRONT LO

Model WF365BTBGWR/A2

Near Southwick, Massachusetts 01077

Mike K.

Job Details: 02/17/2025

"Noise when in spin, found both weights broke and hole in boot. Quoted and denied. Collected for service call only."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW0

Near Southwick, Massachusetts 01077

Mike K.

Job Details: 02/17/2025

"F2e1, F7e1, F7e6, f7e7 errors in history, cleared, ran diagnostics. Completed fine, lower unit inspection good, suspension is good; rqstng P&A on 1 W10913953 (Actuator) and 1 W10324651 (Hub), ordrng 1 W10752283 (Washplate), rqstng P&A on 1 W10752187 (Washplate screw)"

We serviced a

IKEA WALL OVEN

Model IBS550DS03

Near Berlin, Connecticut 06037

Andre

Job Details: 02/17/2025

Ck unit upon arrival and install thermal fuse and advance unit into cycle and unit is now operating to manufacturers specs

We serviced a

MAYTAG REFRIGERATOR TM

Model M1TXEGMYW00

Near Windsor, Connecticut 06095

Gary V.

Job Details: 02/17/2025

"Installed compressor and vacuumed system, recharged system and frost developed and started cooling, please allow 24-48 hours for temps to regulate."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF536RPS01

Near South Windsor, Connecticut 06074

Gary V.

Job Details: 02/17/2025

"Inspected and found water filter jammed in housing, adjusted and tightened, cycled and tested fine."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRQA59CNKZ

Near Middletown, Connecticut 06457

Jimmy R.

Job Details: 02/17/2025

Installed new led module and lights is now operating and unit is working to specs

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Stafford, Connecticut 06076

Gary V.

Job Details: 02/17/2025

"Arrived and couldnt get up customers road, rescheduled for thurs am.; schdld next appmnt for 2/20 THU AM"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Meriden, Connecticut 06451

Andre

Job Details: 02/17/2025

"Ck unit upon arrival and found F6E3 error code communication error, clear error code and found unit has power but wont operate. After remove top control screw and check control and found water inside control due to sewer Line. Check and found Poop and toilet paper all over Rear of Machine. Unhealthy conditions to work in. Inform customer I will submitted for approval Parts Tentative P/A; ordrng 1 W11621180 (Control) and 1 W11478525 (Control panel)"

We serviced a

WHIRLPOOL WASHER TL

Model WTW7500GWO

Near Enfield, Connecticut 06082

Gary V.

Job Details: 02/17/2025

"Inspected and found both bake element and control board burnt out, quoted and she will call."

We serviced a

MAYTAG RANGE

Model MFES4030RS0

Near Stafford, Connecticut 06076

Gary V.

Job Details: 02/17/2025

"Inspected and found unit not level and leveled, and squared up and adjusted, also bake element, got jostled in delivery and adjusted that too, cycled and tested fine."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRT518SZFM04

Near Charlotte, North Carolina 28269

Clinton

Job Details: 02/17/2025

7740626996. Spoke with tech line unit has contaminated system I sent photos to tech support advise they will reach out to customer for replacement. Can not be repaired

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRB329DMBM05

Near Northampton, Massachusetts 01060

Mike K.

Job Details: 02/17/2025

"Unit is under 1yr wp warranty per service bench. Damaged fr door, cs has door shipped directly to them. Replaced door and verified good seal"

We serviced a

MAYTAG REFRIGERATOR FDB

Model MFX2676FRZ00

Near Charlotte, North Carolina 28278

Clinton

Job Details: 02/15/2025

On arrival found all fan fully operational and unit cooling properly. Ice maker was no producing ice. For E2 error store put ice maker in home position and filled ice tray. Unit has no defrost issues customer stated they was not aware unit was cooling said prior to previous techs repair unit was completely off after repair is now working. I left fan motor with customer. Fan was not needed in any form I mentioned i would still install parts. But at this time we will see performance of fridge as it was cooling at the time of service.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Charlotte, North Carolina 28208

Clinton

Job Details: 02/15/2025

Unit had a bad timer replaced faulty time unit started right back up and began heating ran for 19 mins no issues

We serviced a

WHIRLPOOL WASHER TL

Model WTW5105HW2

Near Charlotte, North Carolina 28208

Clinton

Job Details: 02/15/2025

"W11556728 installed control and actuator. From truck once in stalled the new control the screen was completely blank had no function from control. Reordered control. The unit is no longer washing at this time possible short is harness. Reinstalled original control regained some functions but was not agitating. Order harness and control once again; ordrng 1 W11556728 (Control) and 1 W11591637 (Harness) and 1 W11551294 (Harness), used 1 W10913953 (Actuator) from stock"

We serviced a

MAYTAG WASHER

Model MVW4505MW2

Near Charlotte, North Carolina 28216

Clinton

Job Details: 02/15/2025

U it will not fill with water on regular loads. But in auto test unit will will and go through full diagnostics. It will set for 20 mins pulse water ever 5 mins then fail out unit had an error code for long fill. Order valve and control tho valve will fully operate in diagnostics ; ordrng 1 W11513255 (Inlet valve) and 1 W11740022 (Control)

We serviced a

MAYTAG WASHER TOP LOAD

Model MVWB765FW0

Near Charlotte, North Carolina 28269

Clinton

Job Details: 02/15/2025

"Installed slider from truck stock. For lock rotor error. Unit additionally had over load main control fault. Order main control. Unit mechanics are all sound. Customer stated at the end it would ad 30 mins continuously then never finish would haves to un plug to reset. ; ordrng 1 W11611438 (Control), used 1 W10734521 (Slider) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRT518SZFM04

Near Charlotte, North Carolina 28269

Clinton

Job Details: 02/15/2025

Customer asked to reschedule I set call up for following work day to call tech support any way ; schdld next appmnt for 2/17 MON !

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Charlotte, North Carolina 28269

Clinton

Job Details: 02/15/2025

Unit had a bad element replaced element truck stock unit heating. ; used 1 WP3387747 (ELEMENT) from stock

We serviced a

WHIRLPOOL RANGE

Model WDE150LVB01

Near Somers, Connecticut 06071

Gary V.

Job Details: 02/14/2025

"Inspected and found closed circuit thru broil element, main acu no longer sending voltage for broil, quoted for repair and they will call if wants to proceed with repairing."

We serviced a

MAYTAG DRYER

Model MEDP575GW1

Near Auburn, Massachusetts 01501

Glenn

Job Details: 02/14/2025

Not starting found open thermal fuse installed part tested all ok high temp was 212 and cycling fine I also tested the heater it was ok and not grounded ; used 1 WP3392519 (THERMAL FUSE) from stock

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model GX2FHDXVY010

Near Southington, Connecticut 06479

Jimmy R.

Job Details: 02/14/2025

Installed new control and defrost harness advised customer unit is in garage so if its not over 55 degrees it may not work properly she is understanding of it. Set temps in freezer higher then normal compressor kicked on and unit started to frost up and cool advised to give some time bf putting things in unit. All operations are now working to specs ; dspstn on spec-tagged invntry: 1 WPW10503278 CNTRL-ELEC

We serviced a

GE REFRIGERATOR BO

Model Pfss5nfzass

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 02/14/2025

"Installed new inverter and checked cooling, found unit now coming on and compressor pulling heat checked evap and unit is frosting up. Advised customer give unit 24 hrs so temps can regulate, all operations are now working to specs"

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LZ3

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 02/14/2025

"Customers complained unit wont heat. Found faulty bake element, replaced from ts.verified unit working as designed ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB05

Near Gastonia, North Carolina 28052

Ryan S.

Job Details: 02/14/2025

"Installed ice maker kit. Verified unit getting water, and cycling. Informed to give 24hr for ice production."

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