Service History 154 - Advantage Appliance Repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Pineville, NC 28134

Jeff L.

Job Details: 12/06/2023

Found ice maker over filling with water and running down into the cubes in bucket causing everything to freeze together. Cleaned ice bucket out checked auger motor and replaced ice maker unit ran and checked okCall complete

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Charlotte, NC 28278

Jeff L.

Job Details: 12/06/2023

"I took the new ceramic clip and adjusted in a position so it would hold up the burner so customer can use microwave ordering new ceramic clip to complete repair. Rescheduled for 12-12-23Part#W10990479; ordrng 1 W10909479 (Clip), dspstn on spec-tagged invntry: 1 W10909479 BROIL SUPPORT"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Charlotte, NC 28278

Jeff L.

Job Details: 12/06/2023

Customer complaint is taking two cycles to get laundry done. I checked the dryer vent behind dryer it was not pinched or damaged. I took vent off to make sure there was good air flow and heat which there was. The customers vent runs up from slab floor through the roof I advised customer the venting needs to be inspected for restriction. Unit ran and checked ok.(LEFT VENTING OFF THE UNIT WHEN CHECKING WAS GETTING EXTREMELY HOT ADVISED CUSTOMER WE COULD NOT HOOK BACK UP FOR LIABILITY PURPOSES)Call complete

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Fort Mill, SC 29715

Mitch H.

Job Details: 12/06/2023

"Tested and ran diagnostics. No stored error codes. Checked tub ring, has updated version. Ran component tests for all valves and drain pump, no leaks. Checked tub and basket, no damage or evidence of leaks. Ran diagnostics cycle and DLMS calibration. All completed properly. Started washer in normal cycle with water temp set to warm to ensure both valves active, allowed to fill and agitate for several minutes, no leaks from washer. Cancelled cycle, washer began to drain, found water rising in standpipe in wall. Unplugged washer before it overflowed. Had customer watch as machine drained. Continued to unplug and plug in washer not allowing pipe to overflow until machine was fully drained. Advised customer that she would need to have a plumber clean drain so that it flows properly."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Rock Hill, SC 29732

Mitch H.

Job Details: 12/06/2023

"Checked and found noise coming from motor. Vibrating and causing blower wheel to rub housing. Quoted customer for repair, saved estimate copy. Customer is going to call Whirlpool to get repair covered. Collected for service call on cc."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Rock Hill, SC 29732

Mitch H.

Job Details: 12/06/2023

"Tested and found door lock not engaging properly. Clicks but doesnt lock. Replaced door lock, tested, now locking and washer operating properly.; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Manchester, CT 06042

Amanda R.

Job Details: 12/06/2023

"Replaced control wire harness and drain pump tested operation normal ; dspstn on spec-tagged invntry: 1 W11643701 HARNESS LOWER , used 1 W11399437 (DRAIN PUMP) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Manchester, CT 06040

Amanda R.

Job Details: 12/06/2023

Replaced basket customer called later that day stating it threw the F3e2 error ordering wire harness with pressure hose ; ordrng 1 W11568984 (Harness)

We serviced a

WHIRLPOOL RANGE

Model WFE770H0FZ2

Near Norton, MA 02766

Aimee Z.

Job Details: 12/06/2023

"Found the element broken,replaced and pre heated.. to 350; used 1 W10779716 (Bake element) from stock"

We serviced a

HOTPOINT DRYER

Model HTX24EASK0WS

Near Manchester, CT 06042

Amanda R.

Job Details: 12/06/2023

Customer found receipt and has three year extended wArrarnty and it was purchased in 8/22

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near North Attleborough, MA 02760

Aimee Z.

Job Details: 12/06/2023

Found the spin basket dented. Called MikeWill need to re order . Explained to cust to check damages ; O-emld tckt

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near North Attleborough, MA 02760

Aimee Z.

Job Details: 12/06/2023

Cust didnt have shocks. Said never got a delivery for themCalled Mike parts delivered on 12/05Cust going look around for them and call us when find.Mike said if Cust cant find will have to pay for new ones and will need to re order.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Huntersville, NC 28078

Ryan S.

Job Details: 12/06/2023

"Customer complained unit freezer wasnt cooling or making ice ,upon arrival foudn temps were 10? in freezer and ice had started production, found refrigerator was 40? and door had been opened a few times. Found freezer evap had 3/4 frost pattern, ref evap was full pattern. compressor working and running, charged nitrogen and couldnt find leaks on brazing sections , unit not showing leak after watching for several minutes. found unit has slight leak or resteiction.ordering evaporator and also ordering reversing vavle and 2xtimeframe. Informed customer office will call when parts come in. ; ordrng 1 W11598434 (Evaporator) and 1 W11506620 (Evap lockring) and 1 W11506620 (Evap lokring 2) and 1 W11575003 (Valve) and 1 2xtimeframe (2xtimfrsme e)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF265BEAESR/AA

Near Attleboro, MA 02703

Aimee Z.

Job Details: 12/06/2023

"Had to steam out he ice box to get at augar mtr. Found water tripping from ice maker overAugar mtr. Tested cubes and crushed working for nowNeeds ice maker; ordrng 1 DA82-02696A (Ice maker kit), states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Franklin, MA 02038

Aimee Z.

Job Details: 12/06/2023

"Found the water valve leaks in at ice maker ,and needs new gasket .The front of the ice bucket was taken off by husband.Because the ice draw was front in from water leaking from ice fill tube; ordrng 1 W10830274 (Fridge gasket) and 1 WPW10349187 (Valve) and 1 W11185686 (Ice buck) and 1 W10882923 (Ice maker)"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Norfolk, MA 02056

Aimee Z.

Job Details: 12/06/2023

Installed new suspension rods and added 6 towels filled on towel setting drained and spunAdvised customer there over loading the washer.Filling more than half way with cloth. Explained when loading leave wash plate exposedAnd even amounts cloths

We serviced a

MAYTAG WASHER

Model MVWB850YW0

Near Rock Hill, SC 29732

Mitch H.

Job Details: 12/06/2023

"Arrived, began work. Opened box with top and found it was incorrect. Part number is right but packaged wrong. Reordering top. Will install all parts n return visit.; ordrng 1 W11097319 (Top - White)"

We serviced a

WHIRLPOOL WASHER

Model LSR8233EQ0

Near Charlotte, NC 28216

Ryan S.

Job Details: 12/06/2023

"Customer complained unit vibrating and shaking with larger loads. Checks unit in spin a unit functioning correctly. Nothing loose or missing, found suspension springs stretched/ worn. Quoted 292$ for repair. Customer didnt want to repair. Collected trip fee via check."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Stanley, NC 28164

Ryan S.

Job Details: 12/06/2023

"Customer complained of water being left over in disperse tray after running unit . Found little water in disperse tray. Informed customer this is possible with the design of the dispenser tray, the water has to fill up to a certain point be for it empties into the unit. Which can cause water to be left in dispenser at end of cycle. Just dump tray after use. Verified proper operation."

We serviced a

WHIRLPOOL COOKTOP

Model KCGS550ESS05

Near Denver, NC 28037

Ryan S.

Job Details: 12/06/2023

"Returned to install new mainifold assembly, hooked up gas and ran all burners to test for proper function and leaks. No leaks detected and all burners working as designed. Verified proper operation."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Easthampton, MA 01027

Mike K.

Job Details: 12/06/2023

"Both gaskets rf doors are damaged. Also getting low flow at dispenser. Cs replaced filter and worked for awhile then was slow again. Verified slow flow. Removed filter and flow was fine, was also fine when I put filter back in. Likely something with filter, but ordering housing.; ordrng 1 W11482384 (Housing) and 2 W10407212 (Gasket)s"

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Farmington, CT 06032

Jeremy B.

Job Details: 12/06/2023

Found belt broken causing drum not to turn. Installed repair kit all checks ok. ; used 1 4392065 (DRYER REPAIR KIT) from stock

We serviced a

JENN-AIR REFRIGERATOR

Model JS42PPDUDE01

Near Southington, CT 06489

Jimmy R.

Job Details: 12/06/2023

"Checked unit an found water leaking from under unit and coming out of the front when running the water dispenser, checked water line going into door and found water line leaking water from where the water line goes into the harness, opened harness and found water line had crimped in half causing it to leak. Cut out broken water line and added a fitting to extend the waterline so it would not kink. Checked water and unit is now dry and all operations are working to specs; used 2 WP2300868 (Fitting) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Southington, CT 06489

Jimmy R.

Job Details: 12/06/2023

"Checked over fridge and found items freezing in left side crisper draw items are frozen like a rock, checked temps and unit is set to 37 in fridge and 0 in freezer ran a diagnostics cycle and checked each damper and fan found dampers opening properly, checked thermistors and found reading correctly. Customer does not have ice maker hooked up and air had no where to go with ice make i think this is causing just that one side of the draw to freeze items, added some tape to left side air tunnel to stop a lot of air from blowing into that draw advised customer to give unit 24hrs so temps can regulate this should help also increased the fridge temp to 39"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Cheshire, CT 06410

Jimmy R.

Job Details: 12/06/2023

"Checked over unit and found console not responding when trying to start a cycle, ran a diagnostics and found no errors ran a self test cycle and unit went threw as designed. Ran a wash and spin unit went threw and is now functioning properly ; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC0

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 12/06/2023

"I replaced all previous ordered parts tested operation found dispenser sensor has failed and washer leaking from valve started yesterday per customer sensor is corroded and broke will need new dispenser assembly to fix. ; ordrng 1 W11413340 (Drawer) and 1 W11413407 (Dispenser housing), dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11239857 BELT"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ06

Near Marvin, NC 28173

Jonathan J.

Job Details: 12/06/2023

"Complaint, making loud, humming noise will not stop runs all the time. I found humming noise was directly correlated to condenser coil rear, right when facing the back of the refrigerator had been damaged during transit, it appears during install unsure when condenser coil to hum also causing rear back panel to hum against compressor Housing. Also found capillary tube. Word attaches to evaporator was rubbing and humming on evaporator cover. Also causing noise. I applied perm and adjusted condenser and evaporator coils. No additional issues found unit is noticeably quieter. ; used 1 212643 (SEALER-GUM) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SAS1

Near Cheshire, CT 06410

Jimmy R.

Job Details: 12/06/2023

Installed new console and reset controls ran a wash cycle and checked all selections. Unit now operating properly and all functions working to specs

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Tolland, CT 06084

Amanda R.

Job Details: 12/06/2023

Replaced right ff door gasket replaced Ff evaporator thermistor and optimized it turned unit on ; dspstn on spec-tagged invntry: 1 W11087438 EVAP MOTOR

We serviced a

KITCHENAID M/W OTR

Model KMHS120KPS01

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 12/06/2023

"Checked over unit and found bottom light not shutting off when pushing on cntrl panel, checked power to light socket and found cntrl sending 120v to socket all the time control faulty. Replaced control and tested light, light now shutting off and operating to factory specs"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Denver, NC 28037

Ryan S.

Job Details: 12/06/2023

"Retuned to install new control board, stator, clutch and slider. Installed app part and ran agitate And spin. Unit now working as designed. Let customer hear unit running with noise gone. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W10754448 CLUTCH"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 12/06/2023

"Tested washer and found unit would start squealing as soon as a spin cycle is ran, checked transmission and found shaft had dropped down causing it to rub and squeal transmission is also leaking some oil witch is getting on slider and clutch. Will order new transmission, clutch and slider parts tentative p/a ; ordrng 1 W11449841 (Gearcase) and 1 W10754448 (Clutch) and 1 W10734521 (Slider)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Wolcott, CT 06716

Jimmy R.

Job Details: 12/06/2023

"Installed new control and checked over operations, unit is now on and control is operating as designed. Checked over all functions and fridge is cooling and working to factory specs ; dspstn on spec-tagged invntry: 1 WPW10675033 CNTRL-ELEC"

We serviced a

WHIRLPOOL WASHER

Model WTW7000DW0

Near Ludlow, MA 01056

Roger R.

Job Details: 12/06/2023

"Installed new gear case, basket, tub and wash-plate and slider due to noisy bearing and unable to remove basket from transmission. ; dspstn on spec-tagged invntry: 1 W10752283 WASHPLATE and 1 W11393685 GEARCASE"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Springfield, MA 01129

Roger R.

Job Details: 12/06/2023

"Found unit had a broken belt, quoted for maintenance kit plus labor. ; used 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL OVEN

Model KODE500EBS20

Near Wolcott, CT 06716

Jimmy R.

Job Details: 12/06/2023

"Checked over unit and found console not responding ran a diagnostics and found errors F6e0 user interface lost connection,f2e1 stuck or shorted key, f1e0 oven user interface failure removed console and checked connections found harness good and connections ok, reattached console and unit started to operate normally heated both ovens and unit stopped and errors our f1e0 interface failure. Unit going to need new interface will order and return with parts. Panel is a special order advised we would call when in to schedule return visit ; ordrng 1 W11600642 (Control panel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near New Britain, CT 06053

Jeremy B.

Job Details: 12/06/2023

Water not dispensing. Valve getting power and keeps humming but no water flow. Tried thawing with no luck. Will order and replace water valve and water tank at the same time. ; ordrng 1 W11346622 (Water tank)

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Newington, CT 06111

Jeremy B.

Job Details: 12/06/2023

Arrived and found co trim panel powered on but there is no display and will not turn on. Reset power and then dryer started to respond and started working normally. Tested several times and cant find any problems. Ministered supply power while running and its stable. Will order and replaced console and control at the same time. ; ordrng 1 W11413566 (Console) and 1 W11525996 (Control)

We serviced a

WHIRLPOOL M/W OTR

Model WML55011HS07

Near Newington, CT 06111

Jeremy B.

Job Details: 12/06/2023

Tech was assigned as a helper;

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Windham, CT 06226

Amanda R.

Job Details: 12/05/2023

Sense lid/ wash done error the cold water leaking into basket even with unit off on well water has house filter needs new inlet valves ; ordrng 1 W11513255 (Valves)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Charlotte, NC 28214

Robert A.

Job Details: 12/05/2023

"Cx complaint that there is a loud screeching noise while the unit runs. I inspected the unit to confirm the complaint. I found no error codes and ran multiple manual tests. The noise is only present during agitate, spin works fine. I checked underneath the unit, nothing visibly wrong under the unit. The lid lock had a hard time engaging when I started a normal load. Im ordering a new gear case and control board for the return visit.; ordrng 1 W11454741 (Gear case) and 1 W10721967 (Clutch) and 1 W11603810 (Control board)"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FG4H2272UF

Near Mansfield, MA 02048

Aimee Z.

Job Details: 12/05/2023

"No cracks in water lines and Cust just replaced filter.Checked to make sure filter was install properly.Found dripping from disp need water valves also ordering filter head ; ordrng 1 5304524353 (Water valve) and 1 5304529533 (Single) and 1 5304519148 (Filter head), states that autho needed"

We serviced a

SAMSUNG REFRIGERATOR

Model RF220NCTASR/AA

Near Enfield, CT 06082

Roger R.

Job Details: 12/05/2023

Complaint is no ice production. Found ice maker full of ice but not harvesting. Tried self test and unit still not harvesting. Will need new ice maker. Quoted $249.99 plus tax for ice maker DA97-07603B and $239 labor rate. ; ordrng 1 DA97-07603B (Ice maker)

We serviced a

MAYTAG DISHWASHER

Model MDBTT79AWB

Near Enfield, CT 06082

Roger R.

Job Details: 12/05/2023

Found unit has broken tabs on console that holds door latch assembly in place. Part is no longer available. Unable to repair unit.

We serviced a

JENN-AIR RANGE

Model KSEG950ESS2

Near Wrentham, MA 02093

Aimee Z.

Job Details: 12/05/2023

"Found the bake element cracked, replaced and pre heated 305; used 1 W10779716 (Bake) from stock"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Belchertown, MA 01007

Chris B.

Job Details: 12/05/2023

Replaced part and unit running normal. Ran two diagnostic cycles and unit working normal.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Charlotte, NC 28278

Mitch H.

Job Details: 12/05/2023

Upon arrival found ice bin full. Manually tested ice maker. Cycled and filled correctly. Customer says sometimes it will not make ice. Inspected and found door lining indented where it contacts door switch. Not making switch fully. Requesting P&A for left side refrigerator door. Advised customer that door will ship directly to him and he will need to inspect door and call to schedule return.; rqstng P&A on 1 W11435344 (Left refrigerator door)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Southwick, MA 01077

Mike K.

Job Details: 12/05/2023

"F7e1 no heat error in history. Ran diagnostic cycle and heater came on properly at end of test cycle. Looks to have errored out from not heating previously, when wash motor wasnt running, and had shit down heating. Running diagnostic cycle resets unit."

We serviced a

FRIGIDAIRE RANGE

Model FEFB89ECA

Near Westfield, MA 01085

Mike K.

Job Details: 12/05/2023

"Unit not baking. 15.9 ohms on heater, only getting half voltage to element. Found bad relay on control.Quoted for control/overlay and labor, denied.Collected for service call only"

We serviced a

MAYTAG DISHWASHER

Model MDB7749SBM3

Near Westfield, MA 01085

Mike K.

Job Details: 12/05/2023

"Cs ran unit while out and when came back unit was still running, when it normally wouldve completed by then, no lights on display, unresponsive. Ended up having to Nokia and when plugged back in just went right back to running again.Unplugged on arrival and when plugged in unit went right into washing. Verified interface unresponsive with no lights.Quoted for interface/control"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Thomaston, CT 06787

Jimmy R.

Job Details: 12/05/2023

I left customer a message on the price of the board and when the door would be available I told him to give office a call In the morning he can talk to anyone or randy can help him out with board and whats going on ; ordrng 1 WPW10769076 (Cntrl)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Westfield, MA 01085

Mike K.

Job Details: 12/05/2023

"Unit under 1yr wp warranty per service bench.Complaint of F8e4 error.F9e2, F8e4, fae2 errors in history. Drain motor, overflow and vent errors.Overflow tray is dry, nothing obstructing float. Ran diagnostic test cycle and completed fine, drain operating fine, no vent or overflow errors.Ran normal cycle and filled and went into wash fine, cancelled and drained fine.Cs said they had checked drain tray when had error and was dryordering main control, float.; ordrng 1 W11672039 (Control) and 1 W11545764 (Float switch)"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ2

Near Catawba, SC 29704

Jonathan J.

Job Details: 12/05/2023

Replaced parted tested ops no leaks no additional issues found.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Ware, MA 01082

Chris B.

Job Details: 12/05/2023

Complaint that the unit is not dispensing water properly. Found bad filter. Customer will use the unit without the filter because they have a water filtration for the house and they are ok using the refrigerator without the internal filter. Found no issues with the unit.

We serviced a

GE WASHER

Model GTW680BSJ6WS

Near Fort Mill, SC 29715

Jeff L.

Job Details: 12/05/2023

Found inner basket hub busted and broke customer didnt want estimate when they seen the damage immediately said they were purchasing a new machine.Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ17

Near Fort Mill, SC 29715

Jeff L.

Job Details: 12/05/2023

Trash had got in water valve and would intermittently work. Replaced pad and water valve unit ran and checked okCall complete

We serviced a

MAYTAG RANGE

Model MER7700LZ2

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 12/05/2023

Installed new harness and power cord. All checks ok. ; used 1 PT220 (RANGE CORD 4' 3 WIRE) from stock

We serviced a

KITCHENAID RANGE

Model KSEG700ESS6

Near Lincolnton, NC 28092

Ryan S.

Job Details: 12/05/2023

"Return to isnstall new control board. Installed part, ran preheat. Verified proper temps and operating."

We serviced a

MAYTAG WASHER

Model MVWC400VW1

Near Gastonia, NC 28052

Ryan S.

Job Details: 12/05/2023

"Customer complained agitator broke. Confirmed complaint, top half of agitator broke off at bolt. Ordering agitator and bolt. Scheduled return call for ; ordrng 1 WPW10093672 (Agitator) and 1 WP358237 (Bolt)"

We serviced a

MAYTAG REFRIGERATOR

Model MRT711SMFZ02

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 12/05/2023

"Checked over unit and found frost building in freezer section, items freezing in fridge section and doors not even, fridge deli draw falling down and hard to pull in and out. Addressed door gaskets due to not sealing heated them up to create a good seal added silicone around both top and bottom cabinet to fill in gaps and stop warm air, adjusted doors so they are even and sealing properly cycled ice maker and unit filled and cycled properly. Advised customer to give unit 24hrs so temps can regulate. Checked draw and found left side cracked and rails chipped not holding draw back from falling out, unit will need new draw and rails parts tentative due to rails special ordered ; ordrng 1 WPW10308849 (Meat pan) and 1 W11652044 (Center track) and 1 WPW10468556 (Rail right) and 1 WPW10468555 (Rail)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Indian Land, SC 29707

Jeff L.

Job Details: 12/05/2023

Found dishwasher leaking where the soap dispenser was installed pushed it further down and locked it in place unit ran and checked ok no need to call tech line on this issueCall completeE

We serviced a

WHIRLPOOL MICROWAVE

Model GMC305PDB6

Near Waxhaw, NC 28173

Jeff L.

Job Details: 12/05/2023

"Spoke with Drew at whirlpool tech support (7377760630) also spoke with Jeff at advantage appliance to confirm wiring harness was no longer available.Part#4451926This unit had some kind of major issue I went thru this thing and checked every part with whirlpool tech line. I replaced mag tube, diode,capacitor,high voltage transformer and also replaced some burnt up wiring to the thermal cut out on the mag tube. I also replaced all switches and I did see for the 1st time ever oil come out top of capacitor (see pics) I also checked voltage a LV transformer and it was correct 120 vAt this point with wiring harness not being available I recommend replacement. I have been very thorough with this job wiring is definitely the issue.Call complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Charlotte, NC 28270

Jeff L.

Job Details: 12/05/2023

Found water getting to inlet valve with proper voltage energizing the valve its just staying in closed position. Need new inlet valve to correct the issue. Will return 12-11-23 pmPart#W11175771; ordrng 1 W11175771 (Water fill)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Charlotte, NC 28226

Jeff L.

Job Details: 12/05/2023

Put new motor I. This unit back in September has worked fine up till this present time. I checked all my screws mounting evap cover they are good and tight both rubber grommets are holding motor in place. The motor on this unit is again loud no other part failures or defects. The noise is the fan motor needs to be replaced rescheduled customer for 12-11-23 pm (please leave ticket with Jeff)Part#W11024089; ordrng 1 W11024089 (Evap fan motor)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Cheshire, CT 06410

Jimmy R.

Job Details: 12/05/2023

"Checked over unit and found when running water dispenser the water line would chatter and make loud noises, checked water connections and found customer had over 60 psi in water pressure tried to adjust water shut off and same issue valve would chatter also water lines would vibrate. Unit is going to need a pressure regulate for water will order and return with part ; ordrng 1 W10786952 (Pressure regulator)"

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Meriden, CT 06450

Jimmy R.

Job Details: 12/05/2023

"Tested unit and found when dryer would tumble unit would start to make a rubbing squeaking noise coming from inside unit. Removed drum and checked rollers found left rear roller grinding and making the noise, replaced all rollers and idler with repair kit lubed and ran a cycle, all operations now working to proper specs ; used 1 4392065 (Repair kit) from stock"

We serviced a

WHIRLPOOL M/W OTR

Model WMH53521HZ06

Near Fort Mill, SC 29707

Jonathan J.

Job Details: 12/05/2023

"Complaint, microwave light will not turn off. I found Trac on main control has failed causing light to stay on. I replaced main control board tested operations. Everything is now working. Properly light is cycling through from high to low to off just fine."

We serviced a

MAYTAG DRYER

Model MED5630HW0

Near Davidson, NC 28036

Robert A.

Job Details: 12/05/2023

Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found the element has a break. I replaced the element with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 WP3387747 (ELEMENT) from stock

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFE01

Near Windham, CT 06280

Amanda R.

Job Details: 12/05/2023

Fill tube for ice maker not seated correctly fixed tubing black freezer door paint was removed when taking packing tape off ; ordrng 1 LW10668770 (Door)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Fort Mill, SC 29707

Jonathan J.

Job Details: 12/05/2023

"I replaced compressor filter dryer and coupling. Tested operations no additional issues. Found unit is cooling fine and is producing a full frost pattern across freezer evaporator as of right now. Unit stinks really really bad as of right now as well. ; dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV , used 1 W11506635 (COUPLER 6 NF MS SV), and 1 W11109499 (FILTER DRIER-TUBE R600a) from stock"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Indian Land, SC 29707

Jonathan J.

Job Details: 12/05/2023

"I replace microwave door assembly, tested operations, no open closed door error code occurring after testing by opening and closing the door while microwave is heating after several attempts. Everything is now working properly as it should be."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Brooklyn, CT 06234

Amanda R.

Job Details: 12/05/2023

Replaced all parts

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDB03

Near Lancaster, SC 29720

Jonathan J.

Job Details: 12/05/2023

Complaint refrigerator keeps tripping GFCI in garage refrigerator in garage. GFCI is attached to garage door opener and light and refrigerator only. I found run capacitor on overload is out of range. Replaced start device on compressor plugged back into GFCI unit is no longer tripping GFCI upon departure. Advising customer to place unit on a dedicated refrigerator outlet. Non-GFCI if possible.called safety used file number 7737897953; used 1 8201786 (OVERLOAD/RELAY KIT) from stock

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Killingly, CT 06241

Amanda R.

Job Details: 12/05/2023

Water filling basket up right after cycle drain hose sitting in water In stand pipe causing it to syphon back into unit through drain hose lifted drain hose out of water out of stand pipe ; dspstn on spec-tagged invntry: 1 W11106747 BELLOW

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Sterling, CT 06377

Amanda R.

Job Details: 12/05/2023

No fill over sudsing stuck key errors not filling with cold water getting 120v to cold inlet valve needs new cold inlet valve quoted

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Mansfield, CT 06268

Amanda R.

Job Details: 12/05/2023

Complaint hearing like a Heartbeat thump noise explained Its drum going over wheels customer is going to call dealer

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Charlotte, NC 28262

Robert A.

Job Details: 12/05/2023

"Cx complaint that the unit is not cooling at all. I inspected the unit to confirm the complaint. I found incoming voltage is good, the light and fans work fine. However the compressor runs and stop with a click repeatedly. The unit needs a new compressor to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11580057 (Compressor) and 1 W11506619 (Coupler) and 1 W11578570 (Coupler) and 1 W11506619 (Coupler)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Charlotte, NC 28262

Robert A.

Job Details: 12/05/2023

"Cx complaint that the unit is not cooling. I inspected the unit to confirm the complaint. I found the unit is getting proper voltage and the lights, fans and compressor work fine. Both sections are at a decent temp. I noticed the FC light switch has separated and does not work giving the impression that the door is open. I replaced the switch with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 W11123941 (SWITCH) from stock"

We serviced a

MAYTAG WASHER

Model MVW5035MW1

Near Glastonbury, CT 06073

Jeremy B.

Job Details: 12/05/2023

Washer making loud noise. Found cam not fully engaging and play in shaft of gearcase. The shroud on motor loose needs new. ; ordrng 1 W11449840 (Gearcase) and 1 W11283592 (Motor) and 1 W11481722 (Actuator) and 1 W10721967 (Cam kit)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 12/05/2023

Refrigerator making noise and not cooling properly. Found ice build up on freezer evap. Thawed ice and tested heater and sensors all pass. Toggled heater on in step 38 and heater came on. Compressor short cycling needs new control. Installed new control and tested all checks ok. ; used 1 WPW10675033 (CNTRL-ELEC) from stock

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Charlotte, NC 28278

Mitch H.

Job Details: 12/05/2023

"Removed and replaced, drive motor,housing and collar. Checked idler and rollers, all looked good, Reassembled, tested, dryer operating properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Charlotte, NC 28278

Mitch H.

Job Details: 12/05/2023

"Arrived, contractor met me outside. He said dishwasher was running and draining properly. Actual complaint was not drying properly. He said there was no rinse aid being used. Now has rinse aid and is working correctly. Took picture of model/serial tag."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Fort Mill, SC 29708

Mitch H.

Job Details: 12/05/2023

"Removed LED lights, installed LED kit. Checked and ensured that all lights now working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS1

Near Tega Cay, SC 29708

Mitch H.

Job Details: 12/05/2023

Called tech line spoke to Chris SR# 7737116798. Reviewed with him all parts that have been replaced and all work done. He is going to refer this to engineering. He said they will be in touch with us in 3 to 5 business days with any recommendations.; O-emld tckt

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW05

Near York, SC 29745

Mitch H.

Job Details: 12/05/2023

"Removed and replaced compressor and related parts. Charged with nitrogen, checked for leaks, none found. Allowed unit to sit under nitrogen charge for 15 minutes, no loss of pressure. Evacuated nitrogen, pulled vacuum, weighed in correct charge of R600. Compressor operating and cooling properly.; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a and 1 W11506635 COUPLER 6 NF MS SV"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Clover, SC 29710

Mitch H.

Job Details: 12/05/2023

"Tested and found oven not lighting. Ran diagnostics, found F1E1 control error. Requesting P&A for control and igniter. Checked part availability and scheduled return for 12/12 AM; ordrng 1 W11176454 (Igniter) and 1 W11126814 (Control)"

We serviced a

KENMORE RANGE GAS

Model ="79074033312"

Near Hebron, CT 06231

Jeremy B.

Job Details: 12/05/2023

Bake not working. Igniter drawing 0amps but getting 120vac. Replaced and tested all checks ok. ; used 1 12400035 (IGNITOR FLAT) from stock

We serviced a

JENN-AIR RANGE

Model JES9750CAS02

Near Marlborough, CT 06447

Jeremy B.

Job Details: 12/05/2023

Installed new panel preheated to 350all checks ok

We serviced a

WHIRLPOOL RANGE

Model WDE350LVQ02

Near Cromwell, CT 06416

Jeremy B.

Job Details: 12/05/2023

Installed new bake element and preheated to 350 all checks ok.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Charlotte, NC 28216

Robert A.

Job Details: 12/05/2023

"Cx complaint that the units load and go function is not working. I inspected the unit to confirm the complaint. I found the overall functions work fine, however the load and go feature was on. I turned on the load and go feature and showed the cx how to turn it on and off. The unit is working as designed."

We serviced a

WHIRLPOOL OVEN

Model ?

Near Charlotte, NC 28226

Jeff L.

Job Details: 12/05/2023

"The turn table is not turning. However, there is no model and serial tag on this unit. I took several pictures of where the tag could possibly have been located also took trim off bottom and nothing was there. Im unable to establish which part will be needed due to no Tag. Im going to advise customer to see if they can locate something with COMPLETE MODEL AND SERIAL NO PARTIALS. At this time we cannot complete the call due to inadequate information regarding the unit. Brian advised me to put description of what is needed. The turn table is. Not turning. Please look for control to table motor and table motor. Thank you!(PLEASE LOOK AT PICS AND SEE IF WE CAN DETERMINE WHAT PART NUMBER ARE FOR THE 2 parts needed)Control to turn table motorTurn table motor2xframe to complete job (See pics)"

We serviced a

WHIRLPOOL WASHER

Model WFW9500TW02

Near Charlotte, NC 28210

Jeff L.

Job Details: 12/05/2023

Outer rear tire. Is damaged and also the bearing is making grinding noise. Following parts are needed. Sent customer copy of estimate they have declined repair and are gonna purchase a new unit.Call completeW10772614Additional shipping 2xframe

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Warren, MA 01083

Chris B.

Job Details: 12/05/2023

Complaint that the unit would stop or end a cycle. Ran two diagnostic cycles and unit would shut down with no codes. Did find error code F7E1 F7E3. Will order parts for a return visit. ; ordrng 1 W11633362 (Control Board) and 1 W11481722 (Shifter)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJB00

Near Berlin, CT 06037

Jimmy R.

Job Details: 12/05/2023

"Checked over fridge and found unit icing up in freezer section then dripping water down into fridge, removed evap cover and found drain ice over melted all ice and drain was clogged with styrofoam blocking hole, removed and blew out drain ran water thew and all operations are now working to specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ05

Near Brookfield, MA 01506

Chris B.

Job Details: 12/05/2023

Complaint that the unit is making noises while running. Ran tests on all components and all normal. Found Copper tubing touching each other causing the noise. Isolated the noise and refrigerator working normal.

We serviced a

WHIRLPOOL OVEN

Model MER8800DE0

Near Dudley, MA 01571

Aimee Z.

Job Details: 12/05/2023

Installed bake element and pre heated complete 200; O-emld tckt

We serviced a

MAYTAG DRYER

Model MED3500FW0

Near Auburn, MA 01501

Aimee Z.

Job Details: 12/05/2023

"Found stacked by water boiler in closetAlso has low ceilingNeeds to be un stacked Cust doesnt have a harness at houseInstalled Cntrl same issue.Did a key pad test there all working Couldnt test past there. The ceiling is to low to work on Couldnt get dryer off safely in tight areaCalled office spoke Mike Ordering new harness, door switch ,therm fuse, mtr.Cust will have un stacked for repair; ordrng 1 W11364931 (Mtr) and 1 W10909685 (Therm fuse) and 1 W11427601 (Door swich) and 1 W10637538 (Harness)"

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Southington, CT 06479

Jimmy R.

Job Details: 12/05/2023

"Checked over unit and found washer lid snapped on left side causing unit to not wash due to lid not closing, checked over lid and it needs to be replaced along with left and right hinges and 4 screws holding it. Ran unit and checked washing all all other functions found unit washing properly, will order new lid,hinges and screws advised ; ordrng 1 W11117421 (Lid) and 1 W10270399 (Hinge right) and 1 W10270398 (Hinge left) and 4 W11404293 (Screws)s"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104DWH0

Near Grafton, MA 01536

Aimee Z.

Job Details: 12/05/2023

Took off handle found rusting on panel front . Cost to high for CustCust had touch up paint advised light sanding on spots and thin coats

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334GPS0

Near North Attleborough, MA 02763

Aimee Z.

Job Details: 12/05/2023

"Cust stated stopped mid wash cycle filled with water dirtyPulled error codes Error codes f2 e1. Stuck key pad and f6 e4 error for fill valve Ran diagnostics ran found the diverta valve clicking on the wash pump, having hard time Finding home position .; ordrng 1 W11165145 (Ui) and 1 W11120155 (Contrl) and 1 WPW10195039 (Switch) and 1 W11178672 (Wash pump)"

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