We serviced a
MAYTAG WASHER TL
Model MVW4505MW2
Near Farmington, Connecticut 06032
Andre
Job Details:
02/21/2025
Ck unit upon arrival per customer unit now operating. Customer would proceed to start a regular cycle and lock would lock and then unlock. Then customer try to stop the Aussie the lid lock light did not illuminate which I proceed to stop the customer and inform customer thats how unit operate unit would sense and then lock lid after basket rotation. Unit operating as design no mechanical issue. Customer misunderstanding of how unit operate
We serviced a
JENNAIR DISHWASHER
Model JDB9000CWS3
Near Farmington, Connecticut 06085
Andre
Job Details:
02/21/2025
"Ck unit upon and found front bottom insulation completely Soak.take picture of insulation and floor. Customer stated that leaks happen more when there is a load in the dish washer. Inform customer incorrect placement of dish can cause leaks due to over flow of water towards front. Found door seal defective customer also wants insulation replace. Order parts and inform customer office will contact when parts become available submitted for Authorization parts Tentative P/A; ordrng 1 W10831329 (Insulation) and 1 W11177741 (Gasket door) and 1 W10909089 (Door seal) and 1 Wpw10340542 (Manifold), dspstn on spec-tagged invntry: 1 WPW10605057 MOTOR/SUMP"
We serviced a
WHIRLPOOL WASHER TL
Model WTW4855HW3
Near Suffield, Connecticut 06078
Gary V.
Job Details:
02/21/2025
"Installed new control and ran diagnostics test, cycled thru and tested fine now."
We serviced a
WHIRLPOOL REFRIGERATOR SXS
Model WRS588FIHZ00
Near Norton, Massachusetts 02766
Aimee Z.
Job Details:
02/21/2025
Found the harness broken at bottom of door freezer. Wrapped in electrical tape Advised customer to call customer to call whirlpool Cust service .To see if they would cover door.
We serviced a
GE REFRIGERATOR
Model GNE27JYMNFFS
Near Grafton, Massachusetts 01536
Glenn
Job Details:
02/21/2025
Found the customers new water filter is defective the chip in the filter is not being detected causing no water or ice. We put the old filter back and it works fine. Charged customer diagnostics fee $129
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Suffield, Connecticut 06078
Gary V.
Job Details:
02/21/2025
"Inspected and found compressor shutting down on overload and overheating and seized, sealed system under 60 month warranty. Will order parts needed and return.; ordrng 1 W11547313 (Compressor) and 1 876765 (Tubing) and 1 W11506635 (Access valve)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Monroe, North Carolina 28112
Brandon
Job Details:
02/21/2025
Complaint dryer is not tumbling. Found on arrival that belt is broken. Used truck stock dryer repair kit to repair. Tested unit after installation and it tested properly. No other issues found.; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Stafford, Connecticut 06076
Gary V.
Job Details:
02/20/2025
"Inspected and found pressure system fault, checked air hose and dome and checked good, unit needs main control replaced, will order and call for return date.; ordrng 1 W11603811 (Main acu)"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Tolland, Connecticut 06084
Jorden
Job Details:
02/20/2025
"Arrived and spoke with customer complaint: unit is leaking and not spinning out the clothes. Unit had a load inside upon arrival and took photo, this is an example of an unbalanced load. Found error code F0E5 (off balanced load detected) stored in system, cleared code. Ran unit and found no evidence of leak but stand pipe is very short which means leak likely occurs when draining. Emptied unit and ran auto test cycle (with no detergent) and no issues occurred, finished empty quick cycle and tested fine. Customer education on proper loading practices and drainage situation. Informed customer should we return and find no manufacturing defect then customer would be responsible for service fee."
We serviced a
WHIRLPOOL WASHER TL
Model Mvw6200kw2
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
02/20/2025
"Installed all new parts and recalibrated unit, ran a wash and spin checking operations and unit is now working to specs ; dspstn on spec-tagged invntry: 1 WPW10006384 BELT"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Millbury, Massachusetts 01527
Glenn
Job Details:
02/20/2025
"Complaint dishwasher not advancing in cycles found motor failure, error code, and leaking heater Installed motor pump and replaced leaking heater the found lower door seal leaking order part seal ; rqstng P&A on 1 W11664713 (Lower door seal), used 1 W11416362 (MOTOR/SUMP), and 1 W11537778 (HEATER W/NUTS) from stock"
We serviced a
WHIRLPOOL WASHER TL
Model WTW4816FW3
Near Wales, Massachusetts 01081
Chris B.
Job Details:
02/20/2025
"Complaint that the washer would not stop running. Found error codes F3E1, F1E1 and F8E1. Found bad control and will order water valve as back up due to water slowly dripping when paused.; rqstng P&A on 1 W11603810 (Control Board) and 1 W11210463 (Water Valve), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR TM
Model WRT311FZDM05
Near Gastonia, North Carolina 28052
Ryan S.
Job Details:
02/20/2025
"Customer complain, ice clumping found water leaking into ice bin not making it to icemaker ordering icemaker field kit. Scheduled return call with customer.; ordrng 1 W11729596 (Ice maker field kit)"
We serviced a
MAYTAG REFRIGERATOR
Model MBB2256GES
Near New Britain, Connecticut 06051
Andre
Job Details:
02/20/2025
Ck unit upon arrival and found no operation in unit advance defrost time and all components comes on with compressor with a very loud high pitch buzz consistently. Quote customer for repair and customer declined estimate
We serviced a
GENERAL ELECTRIC WASHER FL
Model GFW550SPR5RS
Near New Britain, Connecticut 06052
Andre
Job Details:
02/20/2025
Ck unit upon arrival and found control Lock activated unlock unit and ran test on unit and found all components functional on unit. Unit is now operating to manufacturers specs
We serviced a
MAYTAG WASHER TL
Model MVW7232HW0
Near Tolland, Connecticut 06084
Jorden
Job Details:
02/20/2025
"Arrived and found unit is being used in a commercial location doing approx 20 loads a day at a pet veterinary clinic. Found error codes F7E4 (basket reengagement failure) and F3E3 (inlet water temp fault) stored in system, cleared codes. Ran auto test mode and found a large build up of soap/detergent despite not putting in soap. Ran auto test mode and verified basket not reengaging for spin, verified 120v being sent to shifter but not operating, replaced clutch did not correct issue, replaced ACU, still no change. Replaced harness and tested fine. SR #7740992442"
We serviced a
SAMSUNG WASHER FL
Model WF50A8600AE
Near Farmington, Connecticut 06085
Andre
Job Details:
02/20/2025
Tech was assigned as a helper;
We serviced a
WHIRLPOOL M/W OTR
Model KMHS120ESS0
Near Bristol, Connecticut 06010
Andre
Job Details:
02/20/2025
Ck unit upon arrival and found microwave power on display but no operation. Found lights in microwave flicker on and open when door open and close. Which causing microwave to operate intermittently inform customer office will contact her once parts becomes available ; ordrng 1 W11252186 (Interlock upper) and 1 W11252187 (Interlock lower) and 1 W11467687 (Cntrl)
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model GTE16DTNBRCC
Near Waterbury, Connecticut 06705
Jimmy R.
Job Details:
02/20/2025
"Tested unit and found freezer evaporator fan motor building up frost around air tunnel due to fan stopping and just buzzing, checked over gaskets and found sealing good no air leaks. Will order new fan due to weak also found air actuator broken and not sitting in correct place will order. All parts tentative p/a ; ordrng 1 WR02X32219 (Foam air actuator) and 1 WR60X31522 (Fan motor), states that autho needed"
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Waterbury, Connecticut 06705
Jimmy R.
Job Details:
02/20/2025
"Ran dryer due to not heating properly and found unit would come on and start heating and working normally but build moisture in window. Checked filter and found back filter blocked with lint causing no air flow, cleaned filter and instructed customer on how to clean everything also instructed on using speed cycle not eco this will help dry items faster. ran unit and compressor is coming on and machine is now drying and working to specs"
We serviced a
KITCHENAID RANGE
Model KFGC558JSS01
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
02/20/2025
"Checked over unit due to when unit would bake it would give off a gas smell from both ovens, ran oven and found both lighting ok flam is normal and burning good. Checked for gas leaks with gas detector and found unit leaking gas from both bake areas pinpointed leak to both gas valves and regulator not holding allowing gas to leak out of both burners. Unit will need new valves and regulator to fix issues spoke with safety and they will cover parts but not labor customer responsible sr #7740981626Auth # K1dgst0wp1 parts only; ordrng 1 W11193822 (Regulator) and 1 W11239228 (Gas valve) and 1 W10311268 (Gas valve), dspstn on spec-tagged invntry: 1 718-202-G1 COMBUSTIBLE GAS DETECTOR"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Stafford, Connecticut 06076
Gary V.
Job Details:
02/20/2025
"Installed new control board and ran diagnostics test, cycled thru and tested fine."
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Stafford, Connecticut 06076
Gary V.
Job Details:
02/20/2025
"Inspected and found drain fault, found elbow at rear drain port kinked, unkinked and adjusted, tested fine now."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHW0
Near Windsor, Connecticut 06095
Gary V.
Job Details:
02/20/2025
"Installed new wash arms and manifold, cycled and tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR TM
Model WRT518SZFM04
Near Windsor, Connecticut 06095
Gary V.
Job Details:
02/20/2025
Arrived and found unit located in unheated garage and advised customer unit will not run properly or cool properly located in an unheated garage.
We serviced a
AMANA M/W OTR
Model AMV2307PFW07
Near Worcester, Massachusetts 01610
Chris B.
Job Details:
02/20/2025
Replaced all parts and microwave is heating properly. ; dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON
We serviced a
WHIRLPOOL DISHWASHER
Model WDP560HAMB1
Near Worcester, Massachusetts 01602
Glenn
Job Details:
02/20/2025
Replaced faulty motor pump tested all ok ; used 1 W11613479 (MOTOR/SUMP) from stock
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRT134TFDW01
Near Worcester, Massachusetts 01602
Glenn
Job Details:
02/20/2025
Not cooling almost no frost pattern. Found the compressor is running insufficiently equalization was good in 2 minutes pressures are in the proper range per tech line 0-5 and 80-90 fluctuating we did find low amp draw of .02. Replace compressor again 7740954170 per tech line. SEND GLENN on return visit ; ordrng 1 W11580057 (Compressor)
We serviced a
KITCHENAID RANGE
Model KODE900HSS00
Near Rock Hill, South Carolina 29730
Jonathan J.
Job Details:
02/20/2025
Replaced user interface and hand controls center control and expansion board previous board was the far left board unit takes two of the main control and one expansion board. No further issues found all operations are working properly. As of now grill can be inserted as well as lower oven turned on at the same time now.
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model WTW5105HC0
Near Rock Hill, South Carolina 29730
Jonathan J.
Job Details:
02/20/2025
"Complaint washing machine will not wash will not do anything starts a cycle and then less than a minute later says cycle complete. I found no fault codes in history, but I did find motor only hums when activated found defective capacitor was the cause of customers complaint unit is operating normally now also replaced water inlet valve as water flow was slow; used 1 W11395618 (CAPACITOR/INTER COIL), and 1 W11165546 (VALVE) from stock"
We serviced a
LG REFRIGERATOR FDB
Model LSFXC2476S/01
Near Somers, Connecticut 06071
Jorden
Job Details:
02/20/2025
"Arrived and found new part does not fit properly in the mounting clips making problem even worse, contacted parts department and we found the matching switch. Ordering switch.; ordrng 1 EBF61314804 (Reed switch)"
We serviced a
WHIRLPOOL DRYER
Model WED6620HW2
Near Dallas, North Carolina 28034
Ryan S.
Job Details:
02/20/2025
Install new vent assembly ran unit verified proper operation
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Iron Station, North Carolina 28080
Ryan S.
Job Details:
02/20/2025
"Installed control and sump assembly, ran diagnostics and then ran quick wash , no leaks and verified proper operation."
We serviced a
WHIRLPOOL WASHER FRONT LO
Model WFW560CHW4
Near Warren, Massachusetts 01083
Chris B.
Job Details:
02/20/2025
Complaint that the washer has an error code F9E1 and SD. Found bad drain pump. ; ordrng 1 W11578225 (Drain Pump Assembly)
We serviced a
WHIRLPOOL WASHER TL
Model MVW5430MW1
Near Hampden, Massachusetts 01036
Jorden
Job Details:
02/20/2025
"Arrived and installed lid latch, tested fine."
We serviced a
MAYTAG WASHER TL
Model MVW6230HW3
Near Enfield, Connecticut 06082
Gary V.
Job Details:
02/20/2025
"Inspected and found drain hose elbow kinked in back causing poor drain, adjusted and cycled, tested fine."
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950US/AA
Near Sturbridge, Massachusetts 01518
Chris B.
Job Details:
02/20/2025
Replaced part and unit working normal.
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near Brimfield, Massachusetts 01010
Chris B.
Job Details:
02/20/2025
Replaced all parts and washer running normal.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Belmont, North Carolina 28012
Ryan S.
Job Details:
02/20/2025
"Customer thought unit was not locking, ran service test found motor fault . found motor just humming when trying to run spin . replace capacitor from truck stock. Ran unit all functions now working . verified proper operation.; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED6600VW0
Near Gastonia, North Carolina 28056
Ryan S.
Job Details:
02/20/2025
Customer complain unit would not start found blown thermal fuse found unit has good airflow but exhaust in the back needs to be replaced. inform customer or replace exhaust on back of dryer verified proper operation ; used 1 WP3392519 (THERMAL FUSE) from stock
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRS315SDHM13
Near Gastonia, North Carolina 28056
Ryan S.
Job Details:
02/20/2025
"Installed new filter housing. Ran water at door, filter is replaceable now. Unit working as designed with no leaks."
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Charlotte, North Carolina 28277
Brandon
Job Details:
02/20/2025
On arrival I replaced all parts that Techline requested and unit tested properly after installation. Customer needs to clean vents so thermal fuse will stop blowing.
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model GSS30C6EYY00
Near Charlotte, North Carolina 28277
Brandon
Job Details:
02/20/2025
Complaint ice maker is not working. Unit does not have a way to test ice maker. Found that units wires at the bottom of the door are broken. Order door and ice maker for repair. Door is listed as unavailable.; ordrng 1 W10369953 (Door.) and 1 WPW10251076 (Ice maker)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Charlotte, North Carolina 28226
Brandon
Job Details:
02/20/2025
Complaint unit is turning off short even in time dry. Tried to use truck stock motor to replace and it was the wrong motor. Ordering parts for repair. ; ordrng 1 279827 (Motor) and 1 WPW10185982 (Timer) and 1 WP694089 (Blower) and 1 WP3387134 (Thermostat)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near South Hadley, Massachusetts 01075
Mike K.
Job Details:
02/20/2025
Unit fills/drains but wash motor not running. Replaced sump assy and tests fine. Verified heating in diagnostic cycle.; used 1 W11025157 (MOTOR/SUMP) from stock
We serviced a
KITCHENAID REFRIGERATOR FDB
Model KRMF706ESS05
Near Charlotte, North Carolina 28269
Johnny
Job Details:
02/20/2025
"Installed part, charged with nitro no leaks. Added 56 g of r600. Working as designed"
We serviced a
KITCHENAID RANGE
Model KSEG700ESS7
Near Fort Mill, South Carolina 29707
Jonathan J.
Job Details:
02/20/2025
"Complaint staining of the glass is occurring cannot get it to clean. I advised customer on using a product called Cerami Brent to clean the glass. Glass issues are not covered under warranty, except under very specific circumstances install and instruct fulfilled."
We serviced a
WHIRLPOOL COOKTOP
Model GLT3057RB01
Near Charlotte, North Carolina 28278
Clinton
Job Details:
02/20/2025
The Ignitor on the back left is bad some one previously removed a broken screw in rear burner does effect operation. I only need the igniters but they come only with the holder. ; ordrng 1 WPW10128450 (Holder with Ignitor) and 1 WPW10128448 (Holder)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Charlotte, North Carolina 28273
Clinton
Job Details:
02/20/2025
On arrives installed process stub charged systole with 250 psi over the course of 45 min began searching for leak. After the 45 mins noted about a 10 to 15 psi drop no location of leak found bubble leak tested all exposed piping. Contacted tech support for guidance tech support said the unit has an internal leak and cant not be repaired. Sr number 7740992118 whirlpool will contact customer in the new few days
We serviced a
WHIRLPOOL WASHER FRONT LO
Model WFW560CHW4
Near Charlotte, North Carolina 28215
Clinton
Job Details:
02/20/2025
W11551765 drain hose missing clamp. Customer was un happy I did not have clamp Builder took one from the neighbor home that wasnt moved in to yet I installed new hose clamp from other home. ; schdld next appmnt for 2/28 FRI PM
We serviced a
WHIRLPOOL REFRIGERATOR SXS
Model WRS555SIHZ06
Near Charlotte, North Carolina 28214
Clinton
Job Details:
02/20/2025
Filter removed for customer but the housing release is broken ordered filter housing. ; ordrng 1 W11162042 (Housing)
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Charlotte, North Carolina 28214
Clinton
Job Details:
02/20/2025
Customer stated unit leaked once a few weeks back has yet to do it again and additional another persons was using they dont currently believe there is an issue
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Fort Mill, South Carolina 29707
Jonathan J.
Job Details:
02/20/2025
Complaint stopped washing in middle of cycle. I found Fae4 diverter failure I found unit needs motor assembly. Motor assembly missing. Reordering sump assembly spoke to offices both. ; ordrng 1 W11460945 (Motor sump)
We serviced a
KITCHENAID M/W OTR
Model KMCS3022GSS3
Near Charlotte, North Carolina 28209
Caleb
Job Details:
02/20/2025
SR#7740992117. Unit non serviceable. Provided customer with SR# and to contact customer support.
We serviced a
WHIRLPOOL WASHER TL
Model WTW4816FW3
Near Charlotte, North Carolina 28205
Caleb
Job Details:
02/20/2025
Unit exposed to elements. Found evidence of possible bug activity. Documented with Techline. Drain pump is constantly trying to drain. Can not enter diagnostics. Provided customer with SR#7740992864 And to contact customer service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Matthews, North Carolina 28105
Brandon
Job Details:
02/20/2025
Complaint unit is not draining. Found on arrival that unit had something stuck in drain pump. Extracted piece of food out of drain pump and tested unit. Unit tested fine. No other issues found.
We serviced a
KITCHENAID DISHWASHER
Model KDTM405PPS1
Near Matthews, North Carolina 28105
Brandon
Job Details:
02/20/2025
On arrival I replaced all LEDs in unit. Unit tested fine after installation. No other issues found.; used 1 W11416362 (MOTOR/SUMP) from stock
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Charlotte, North Carolina 28212
Caleb
Job Details:
02/20/2025
"Replaced ui. Unit now powers on and starts, if call back order 1 main control W11565020."
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRX735SDHZ04
Near Charlotte, North Carolina 28215
Caleb
Job Details:
02/20/2025
"Unit is cooling. On arrival found that freezer fan motor was not running, unit was not in defrost mode. When in diagnostics tests air baffles and fan motor, fan and baffles checked fine, outside of diagnostics the fan would not come back on. Restarted the unit by powering down the breaker. After reset unit fans started to run with no issues. Unit is making ice and ice looks good. If call back order 1 control W11043763"
We serviced a
WHIRLPOOL WASHER FRONT LO
Model WHD862CHC2
Near Charlotte, North Carolina 28211
Caleb
Job Details:
02/20/2025
SR#7740996440. Condensation pump/ heat pump making noise. Unit needs new pump. Documented with Techline. ; ordrng 1 W11551760 (Heat pump)
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRX735SDHZ10
Near Fort Mill, South Carolina 29715
Jonathan J.
Job Details:
02/20/2025
"I replaced water inlet valve assembly, tested operations found gray waterline. Going to door was frozen over. I defrosted unit dispensing water. I found original water. Inlet valve was working fine. As well, but I. I insulated with foam strip around water line to prevent airflow issues.. No part number. No additional issues found. everything working. Properly. customer stated she has never had an icemaker issue either."
We serviced a
WHIRLPOOL REFRIGERATOR BO
Model WRF535SWHZ10
Near Fort Mill, South Carolina 29715
Jonathan J.
Job Details:
02/20/2025
Complaint loud noise when refrigerator is in operation I found back evaporator cover vibrating excessively against evap fan motor housing causing noise issues. I installed gasket material around evap cover no further noise complaint issues found. ; used 1 W11159728 (GASKET) from stock
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model WTW4957PW0
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
02/20/2025
"Complaint not washing properly, not progressing through the cycle or spinning out. I found error codes F8e1 no fill or long fill f0e5 out of balance error code cleared codes. I found cold water inlet valve filter screen was clogged with black sand. Cleared sand out of filter screen unit now dispensing water properly. I performed a control board calibration procedure passed calibration. no further issues found with washing machine at this time agitating and spinning perfectly fine."
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HZ9
Near Charlotte, North Carolina 28216
Clinton
Job Details:
02/20/2025
Custer need to reschedule called Jenny informed her ; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRT318FZDB09
Near Charlotte, North Carolina 28208
Clinton
Job Details:
02/20/2025
Installed two new gaskets and addd some silicone to the top corners for each gasket for service for gasket heated and formed gaskets to properly seal to unit frame.
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRF560SEHZ03
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
02/20/2025
I replaced all previously ordered parts charge system with 43 g per new instructions that came with compressor kit instead of 48g verified frost pattern developing all the way across on freezer evaporator. No leakage found during a nitrogen leak down test at 185 psi. ; used 1 R600A (R600A 14.8 OZ) from stock
We serviced a
WHIRLPOOL M/W OTR
Model wmh31017hz4
Near Clover, South Carolina 29710
Mitch H.
Job Details:
02/20/2025
"Removed and replaced microwave door. Tested, operating properly."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS4
Near Clover, South Carolina 29710
Mitch H.
Job Details:
02/20/2025
"Pulled range out. Removed and replaced control. Put range back in place. Tested, oven now operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRS588FIHZ06
Near York, South Carolina 29745
Mitch H.
Job Details:
02/20/2025
"Removed bottom crisper drawer. Using repair kit, taped off area, used epoxy to fill crack and smoothed per instructions. Used heat gun to set epoxy. Advised customer to leave drawer out for a few hours to allow epoxy to fully cure."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
02/20/2025
"Tested and found pump/ motor not running. Ran diagnostics, confirmed F4E3 error. Removed and replaced sump assembly. Tested and checked for leaks. Dishwasher now operating properly and no leaks.; used 1 W11613479 (Sump assembly) from stock"
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model WTW4816FW3
Near York, South Carolina 29745
Mitch H.
Job Details:
02/20/2025
"Checked and found lid lock broken. Removed and replaced lock from truck stock. Plugged washer back in tested. Lock constantly cycling from lock to unlock. Will not start any cycle or run tests. Ordering control and lock. Checked part availability and scheduled return for 2/27 AM ; ordrng 1 W11307244 (Lid lock) and 1 W11603810 (Control), used 1 W11307244 (Latch) from stock"
We serviced a
JENN-AIR COOKTOP
Model JGD8130ADB
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
02/20/2025
Checked and found ignition on all burners is intermittent. Igniters spark sometimes and not others. Ordering spark module. Checked part availability and scheduled return for 2/26 PM Leaving igniter on ticket.; ordrng 1 8215557 (Spark module)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
02/20/2025
"Tested and checked ovens. Found upper oven would not heat on first attempt. Lower oven operating properly. Tried upper oven a second time and heated normally. Entered diagnostics, found F1E0 error. Console not responding to inputs correctly. Ordering console and control. Checked part availability and scheduled return for 2/27 AM ; ordrng 1 W11297709 (Console) and 1 W11261167 (Control)"
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
02/20/2025
"Removed and replaced main control. Reassembled. Ran control calibration, completed correctly. Tested washer, all components and functions operating properly"
We serviced a
AMANA DISHWASHER
Model WDF320PADS1
Near Gastonia, North Carolina 28056
Ryan S.
Job Details:
02/20/2025
"Found bad heating element, replaced from ts. Ran service diagnostics test. Heater now working. Verified proper operation."
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Matthews, North Carolina 28105
Brandon
Job Details:
02/20/2025
On arrival I replaced all LEDs and tested unit. Unit tested fine after installation. No other issues found.
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRS555SIHZ06
Near Matthews, North Carolina 28104
Brandon
Job Details:
02/20/2025
Complaint unit is not making ice properly. Found that units freezer door wiring is bad. Customer needs door for repair. Ordering door for customer. Please let customer know when we can return. Told customer to check door for damage.; ordrng 1 W11551458 (Door)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Pineville, North Carolina 28134
Brandon
Job Details:
02/20/2025
Complaint unit is not heating properly. Found on arrival that unit did not have proper voltage. Customer needs an electrician. Also unit is under warranty
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Charlotte, North Carolina 28269
Johnny
Job Details:
02/20/2025
"Noise coming from hoses touching back of unit causing tapping noise, instructed cx to place some sort of spacer between back of unit and hoses, working as designed. Charged a trip fee."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Mint Hill, North Carolina 28227
Johnny
Job Details:
02/20/2025
When starting to repair unit I discovered unit to be infested with roaches. I informed the cx of our pest infestation policy. Returning parts.
We serviced a
WHIRLPOOL MW/WALL OVEN COM
Model WOC54EC0HS22
Near Mint Hill, North Carolina 28227
Johnny
Job Details:
02/20/2025
"Cx stated clock on unit gains time, referenced service pointer W11437808. Instructed cx to connect unit to wifi, download whirlpool app, and do software update before any parts can be replaced, gave Cx customer service number to assist him with the app."
We serviced a
WHIRLPOOL WALL OVEN DBL
Model KEBS208SSS02
Near South Hadley, Massachusetts 01075
Mike K.
Job Details:
02/20/2025
"Double in wall oven. Complaint of not heating properly, different company was out, they ordered bake element, probe, and bulb, but didnt install parts when different tech returned as he said bake element was working.Concealed element.No error codes in history, showing temp of 73. Ran bake at 350, while preheating can verify broil element is operating. Preheated to 350. Temps lowering slowly , can hear relays clicking but temps dont rise and continues slowing getting cooler. Turned off and went into diagnostics it read temperature of 338 and my thermostat was reading 337, probe looks to be fine as was also reading room temp find before heating.Pulled unit out and found 28-30 ohms on both bake and broil elements. Getting good readings at both of probes at control. Ordering control.Control showing nla and verified by office. Per office per part on P&A to report back to contract ; rqstng P&A on 1 W10119142 (Control/ appliance manager)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ2
Near Northampton, Massachusetts 01062
Mike K.
Job Details:
02/20/2025
"Unit is under 1yr wp warranty per service bench. Plastic bubbling up on console and display not showing properly. Unit is running fine, display just messed up. Ordering harness, console and u/I board ; ordrng 1 W11460908 (Console) and 1 W11627526 (Harness) and 1 W11632709 (U/I board)"
We serviced a
FRIGIDAIRE DISHWASHER
Model FDSH450LAF4A
Near Northampton, Massachusetts 01062
Mike K.
Job Details:
02/20/2025
"Replaced sensor, control and filter, started normal cycle and went through fill and into wash fine. Started new cycle and unit drained fine"
We serviced a
GE RANGE
Model JGSP48C0H4CC
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
02/20/2025
"Unit not getting to temp, weak igniter. Quoted for labor/igniter and accepted. First ts igniter broken, returning to office. Replaced igniter and unit preheated to 350 fine; used 1 12400035 (IGNITOR FLAT), and 1 12400035 (IGNITOR FLAT) from stock"
We serviced a
KITCHENAID MW/WALL OVEN COM
Model KOEC530PPS02
Near Gastonia, North Carolina 28056
Ryan S.
Job Details:
02/20/2025
Installed microwave outer door verified installation and proper operation.
We serviced a
MAYTAG DRYER
Model MGD6500MBK1
Near Franklin, Massachusetts 02038
Aimee Z.
Job Details:
02/20/2025
"No error codes and vent is clearChecked if lighting gas dryer checked flame through site hole, flame is good and not short cycling.Cust using sensor setting on mixed loads some not drying evenly.Explained sensor setting if dry piece clothing hits sensor will shut heat off.Advised to use time dry on mixed loads some loads Normal is for undergarments and cotton t,s.Use a heavy setting or towels will run longer cycle or use timed dry"
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Torrington, Connecticut 06790
Andre
Job Details:
02/20/2025
Ck unit upon arrival customer stated unit would stop half way through the cycle and wont complete cycle. Check and found faucet option not allowing water into unit. Remove hose and strong pressure from the home. Check and Tap water valve a few time while pushing faucet selection for water and unit is now running water. Inform customer unit is not completing cycle due to no cold water flow. Room where washer and dryer is located is freezing room is located right off Garage and room is not heated inform and instruct customer
We serviced a
GE DISHWASHER
Model PDT715SYN3FS
Near Litchfield, Connecticut 06759
Andre
Job Details:
02/20/2025
Ck unit upon arrival and found insulation completely soak. Ran test on unit and monitor unit after a little while and found water leaking from wash pump seal area submitted for Authorization parts Tentative P/A; ordrng 1 Wd08x27458 (Float seal) and 1 WD19x25700 (Wash pump) and 1 WD30x28098 (Insulation)
We serviced a
MAYTAG WASHER
Model MVW5430MW2
Near Waterbury, Connecticut 06708
Jimmy R.
Job Details:
02/20/2025
"Tested unit and found washer would come on but never start a cycle, ran diagnostics and found drain error. Tipped unit back and found drain pump connections pulled off of pump and housing hanging this caused no power to drain causing unit to not start, reattached connections and fixed drain pump housing ran a wash cycle and unit is now draining and working to specs"
We serviced a
WHIRLPOOL WALL OVEN SINGLE
Model WOES5027LZ00
Near Concord, North Carolina 28025
Johnny
Job Details:
02/20/2025
"Installed new part. Selected correct software program based on model number. Tested buttons on touch panel. Each selection reacted to touch, unit working as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Worcester, Massachusetts 01609
Glenn
Job Details:
02/20/2025
Water in dispenser after wash cycle SR77696212 per tech line replace the control board as the dispenser has already been replace and didnt fix the issue they think it is a control malfunction; rqstng P&A on 1 W11556728 (Control)
We serviced a
FRIGIDAIRE DISHWASHER
Model FPID2498SF0A
Near Wilbraham, Massachusetts 01095
Jorden
Job Details:
02/20/2025
"Arrived and found UI locked, unlocked and tested fine."
We serviced a
SAMSUNG REFRIGERATOR FDB
Model rf28jbedbsr/aa
Near Norfolk, Massachusetts 02056
Aimee Z.
Job Details:
02/20/2025
"Found the harness broken in middle draw.Took front draw off the bar to the draw glide was off , reinstalled and wrapped wires in electrical tape for now Tested the draw it closesNeeds harness to drawCwa"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHV0
Near Enfield, Connecticut 06082
Gary V.
Job Details:
02/20/2025
"Inspected and found wash pump worn out, no longer pumping properly also getting hot very quickly and shutting off all together. Quoted for pump replacement and they will call if wants to proceed with repair."
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Worcester, Massachusetts 01606
Glenn
Job Details:
02/20/2025
Complaint washer on fill for about 15 seconds and not completing the cycle. Tested no error codes found. Ran calibration tested in a wash washer starts to agitate when there no water in the tub. Control malfunctioning order part ; ordrng 1 W11502823 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Waterbury, Connecticut 06708
Jimmy R.
Job Details:
02/20/2025
"Checked over unit and found both sections not cooling at all unit is running both fans and both sections warm. Checked compressor and found very quite and not pulling any heat threw condenser compressor making a metal on Metal noise. placed unit into diagnostics running step 40 and unit went into natural position but never pumped any Freon to freezer or fridge. Cut into process stub and unit is empty no Freon, went thew both evaporators and found some oil residue on both of them but no true sign of a big leak, unit will need to be pumped down with nitrogen and vacuumed to find leak properly. Plz allow 3 times for this job this will take time to find issue and replace will order parts needed and return. Advised customer we will call when everything is in for return visit and they might owe the service fee of 137.19 on return visit ; ordrng 1 W11578031 (Compressor kit) and 2 W11506635 (Stub)s and 1 W11567406 (Evaporator) and 1 W11504450 (Coupler) and 1 W11506619 (Coupler) and 1 W11565768 (Freezer evap) and 1 W11394385 (Coupler)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF25HMEDBSG/AA
Near Belchertown, Massachusetts 01007
Jorden
Job Details:
02/20/2025
Arrived and found complaint: freezing everything in FF section. Found no error codes. Found evap cover temp sensor at 5.3k ohms despite unit being at approx 50? (5.3k ohms reads approx 70?). Ordering sensor. ; ordrng 1 DA32-00011D (FF evap cover sensor)
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW1
Near Auburn, Massachusetts 01501
Glenn
Job Details:
02/20/2025
Complaint not starting. Checked error codes only F0E7 load detected during clean cycle. had to calibrated the washer. Ran automatic tested mode everything passed. started a wash cycle all tested ok
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS3
Near Granby, Connecticut 06060
Mike K.
Job Details:
02/20/2025
"After last visit and hour into a quick wash, cs got the 8-4 error, water in tray, which she cleared, she moved items from the front of lower rack and ran cycle, again an hour or so into cycle she got error again. Unit giving code on arrival cleared tray and ran unit, no leak at all in first 20 minutes. Can only raise front feet a couple turns and cannot make it tilt much basically vertical, maybe slightly back now.Unit fills,drains, washes with verified spray arm movement and with no leaking in testing.Same f9e2 drain motor electrical issue and f8e4 overflow errors as yesterday. With same issues and unable to recreate will order control and sump assy, 2x time for not having to come out to replace sump.Office to contact cs when parts come in to schedule return ; ordrng 1 W11460946 (Sump assy) and 1 W11672225 (Control) and 1 2xtime (2x time)"