Service History 154 - Advantage Appliance Repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model BC20TW

Near East Windsor, CT 06088

Amanda R.

Job Details: 03/25/2024

Lost complete cooling checked evaporator for frost pattern not frost pattern evaporator fan running cant pull unit out needs male tech need to collect the 129 March 26th ; schdld next appmnt for 3/26 TUE PM

We serviced a

LG WASHER FRONT LOA

Model WM4270HWA

Near Springfield, MA 01118

Mike K.

Job Details: 03/25/2024

"Unit is not draining, cs has manually drained the unit and cleared the trap. Drain n pump is making rattling noise when attempting to drain. Is a stacked unit.Cs took drier down. Replaced drain pump and tested in normal cycle fine.; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP"

We serviced a

KITCHENAID RANGE

Model KFDC558JSS01

Near Lancaster, SC 29720

Mitch H.

Job Details: 03/25/2024

"Ensured breaker was off. Disassembled, removed and replaced control and expansion boards. Reassembled, turned breaker back on. Tested both ovens and all burners. All operating properly."

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Ludlow, MA 01056

Gary V.

Job Details: 03/25/2024

"413-589-0636. Inspected and found main acu faulting on pressure system, checked air hose and dome and tested good, will submit estimate and call.; rqstng P&A on 1 W11458145 (Main acu)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Ludlow, MA 01056

Gary V.

Job Details: 03/25/2024

"Inspected and found main acu faulting on pressure system, checked air hose and dome and tested good, will order part and return.; ordrng 1 W11513246 (Main acu)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF27T5501SR/AA 03

Near Longmeadow, MA 01106

Gary V.

Job Details: 03/25/2024

"Installed parts listed , also caulked ice bin, cleared moisture away. Please allow 24-48 hours for ice production.; used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS0

Near Longmeadow, MA 01106

Gary V.

Job Details: 03/25/2024

"Inspected and bake temp off by 100 degrees, and ui display in scrambled, will submit estimate and call.; rqstng P&A on 1 W10894098 (Main acu), dspstn on spec-tagged invntry: 1 W10893947 CONTROL PANEL"

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Belchertown, MA 01007

Chris B.

Job Details: 03/25/2024

Complaint that the unit is not cycling through correctly. Ran diagnostic cycle and tested normal but when a normal cycle was ran the washer would start the cycle the agitator would go back and forth with no water filling and wouldnt advance. Bad control board. ; ordrng 1 W11368855 (Control Board)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Lancaster, SC 29720

Mitch H.

Job Details: 03/25/2024

"Checked dryer and found belt frayed and idler not turning properly. Disassembled dryer, installed new dryer kit. Reassembled, test, now operating smoothly and quietly.; used 1 4392065 (Dryer repair kit) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT920SADM3

Near Longmeadow, MA 01106

Gary V.

Job Details: 03/25/2024

"Inspected and found upper rack adjuster broken, will submit estimate and call.; rqstng P&A on 1 W10837306 (Adjuster) and 1 W10838949 (Adjuster)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMW2

Near Kershaw, SC 29067

Mitch H.

Job Details: 03/25/2024

"Tested and ran diagnostics. No stored error codes. Ran diagnostics cycle, completed and drained properly. Checked drain hoses, no issues found. Started dishwasher in normal cycle. Allowed to fill and begin wash cycle, then cancelled cycle. Unit draining properly with no issues. Dishwasher operating as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS05

Near Wolcott, CT 06716

Jimmy R.

Job Details: 03/25/2024

"Tested unit and found water dispensing very slow and dribbling out, checked filter and found installed correctly removed and tested water found water now flowing properly. Advised customer filter is bad and needs to be replaced they will just order one and replace it"

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Southington, CT 06489

Jimmy R.

Job Details: 03/25/2024

"Tested unit and found washer filling and washing normally checked for any sign of leaking and no issue, canceled out unit and found when machine is draining the water is backing up in the bathroom sink and over flowing also almost over flowing from washer drain. Customer needs a professional plumber out to fix draining issue. Gave customer Ed how to select cycled on unit and using deep fill also advised on loading equal weighted items so unit would spin out clothes properly. Washer is operating to normal specs spoke with Mary and she will address the issue"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DSS2

Near Berlin, CT 06037

Jimmy R.

Job Details: 03/25/2024

"Tested unit and found machine would not respond to any selections checked voltage to unit and found 120v to terminal block and 120v coming up to main cntrl. Checked power to panel and no power coming into console causing unit to not operate, unit will need new console and cntrl to fix issue parts are tentative p/a ; ordrng 1 WPW10537336 (Console) and 1 W10854215 (Cntrl), states that autho needed"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Bolton, CT 06043

Jeremy B.

Job Details: 03/25/2024

Installed all new parts and then ran calibration then self test all checks ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Charlotte, NC 28214

Ryan S.

Job Details: 03/25/2024

"Customer complained of unit squeaking. When opening door found pads squeaking . Replaced pads from ts, squeaking stopped. Verified proper operation. ; used 2 WP8268961 (PAD) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Charlotte, NC 28216

Ryan S.

Job Details: 03/25/2024

Customer complained f low water pressure. Replaced pre id vavle. Rant water and flushed system of air in lines. Verified proper operation. ; dspstn on spec-tagged invntry: 1 WPW10341320 VALVE

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM04

Near Longmeadow, MA 01106

Gary V.

Job Details: 03/25/2024

"Inspected and found filter housing flooding when filter is removed, and poor water flow, will submit estimate and call.; rqstng P&A on 1 W11346622 (Reservoir/filter housing), ordrng 2 Wp2300868 (Coupler)s"

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Belchertown, MA 01007

Chris B.

Job Details: 03/25/2024

Complaint that the unit is not spinning out the clothes properly. Found bad hub and gear case. Quoted parts and labor. Customer will look into another unit. Collected trip fee.

We serviced a

MAYTAG DRYER

Model MGD6230HW3

Near East Hartford, CT 06108

Amanda R.

Job Details: 03/22/2024

Blower wheel broken replaced wheel tested sounds normal ; used 1 WP697772 (BLOWER WHEEL) from stock

We serviced a

JENN-AIR RANGE

Model JDRP436HL00

Near South Windsor, CT 06074

Amanda R.

Job Details: 03/22/2024

The knob wouldnt go on but they were switched

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6SDRXXY02

Near New Britain, CT 06052

Chuck M.

Job Details: 03/22/2024

Customer complaint is that dispenser is not dispensing ice. Found old clumpy ice in container. Removed ice and tested. Found auger receiving voltage but not turning. Ordered auger motor. ; ordrng 1 WPW10309868 (Auger motor)

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Suffield, CT 06078

Gary V.

Job Details: 03/22/2024

"Installed new electronics and ran auto test, cycled thru and tested fine now."

We serviced a

GENERAL ELECTRIC REFRIGERATOR

Model GFE28GYNIFS

Near Blacksburg, SC 29702

Mitch H.

Job Details: 03/22/2024

Checked and found frost buildup on front left of freezer. Inspected and found freezer door gasket not sealing properly along bottom of door allowing warm air infiltration. Requesting P&A for freezer door gasket. Advised customer that office will call to schedule when part arrives.; rqstng P&A on 1 WR14X36194 (Freezer door gasket)

We serviced a

MAYTAG WASHER

Model WTW6157PW0

Near Iron Station, NC 28080

Ryan S.

Job Details: 03/22/2024

"Retuned to install control and harness, verified proper operation after installing parts."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Suffield, CT 06078

Gary V.

Job Details: 03/22/2024

Installed main control board and cycled tested fine.

We serviced a

JENN-AIR REFRIGERATOR

Model JS48NXFXDE01

Near Longmeadow, MA 01106

Gary V.

Job Details: 03/22/2024

Tech was assigned as a helper; snapped 2 QuickPics

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS4

Near Charlotte, NC 28269

Robert A.

Job Details: 03/22/2024

"No one was home, the door was locked. I did not diagnose the unit.; dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV00

Near Agawam, MA 01030

Mike K.

Job Details: 03/22/2024

"Icemaker has been intermittently workin, works great when it does the sometimes just stops. Found thermistor hanging freely from unit and jammed, tray deformed. Quoted for icemaker/labor. Accepted.Replaced icemaker and not going through harness cycle. Found ground wire cut at door hinge, others have signs of pinching and maybe damaged internally., regardless repair would be a new door, per Randy at office door cost would be 890 plus shipping and labor. Cs denied repair. Collected for service call.Had office run card because of weak signal Ref # 107561638"

We serviced a

SAMSUNG REFRIGERATOR

Model RF220NCTASG/AA

Near Enfield, CT 06082

Gary V.

Job Details: 03/22/2024

"Inspected and found ff air dome stuck open causing freezing temps in ff compartment, will order part and call for return date.; ordrng 1 DA31-00043F (Air damper)"

We serviced a

JENN-AIR RANGE

Model JDS9860AAW

Near East Longmeadow, MA 01028

Mike K.

Job Details: 03/22/2024

"Has authorization for service call. Says it smoked and then stopped working. Heater my element look intact. Started bake cycle and both elements working. Can smell an electrical smell from control. Unit preheated to 350 fine without finding source, set to 450 and continued, can hear a little sizzle sound from one of the relays, nothing visibly damaged, but can smell the burnt relay.Control is nla. Unrepairable. No service call collected because for trip authorization."

We serviced a

JENN-AIR REFRIGERATOR

Model JS48NXFXDE01

Near Longmeadow, MA 01106

Mike K.

Job Details: 03/22/2024

"Replaced hinges and added mineral oil to gaskets, closing slightly better and explained to cs that is as good as it gets. He tried doors and was fine with results. Door switch was cracked also, replaced; used 1 W11384469 (LIGHT SWITCH) from stock"

We serviced a

GENERAL ELECTRIC REFRIGERATOR

Model GSL22JGCC LS

Near Westfield, MA 01085

Mike K.

Job Details: 03/22/2024

"Complaint of no cool. Condenser and evap fans running on arrival. Compressor is not, compressor is cold. Verified 120vac coming to the inverter board.Quoted for inverter board/labor with understanding there could be a compressor issue.Denied repair, collected for service call only."

We serviced a

SAMSUNG DRYER

Model DV45H7000EW/A2

Near Mansfield, MA 02048

Aimee Z.

Job Details: 03/22/2024

Cust cleaned ventsCust stated Contrl will be at 5 mins and will add 50Dryer filled with lint ordering new thirmister and sensor And control. ; ordrng 1 DC92-01626B (Contrl) and 2 DC61-02627A (Moisture sensor)s and 1 DC32-00007A (Thirmistor)

We serviced a

FRIGIDAIRE RESIDENTIAL REFR

Model LGHX2636TF9

Near Mansfield, MA 02048

Aimee Z.

Job Details: 03/22/2024

"Found ice maker producing slow never fills bucket.Cleaned the condensor coils and ice cream and bread hard freezerThe was no ice in the ice maker bin Ordering new ice maker ; ordrng 1 243297609 (Ice maker), states that autho needed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Belchertown, MA 01007

Chris B.

Job Details: 03/22/2024

Complaint that the unit is not powering up. Found loose connection on the 120v. Reinstalled connections and unit running normal. Proper name is Keith Clancy.

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Belchertown, MA 01007

Chris B.

Job Details: 03/22/2024

Replaced all parts and ran three diagnostic cycles and unit working normal. No leaks detected on the water lines.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0AS02

Near Charlotte, NC 28278

Mitch H.

Job Details: 03/22/2024

"Pulled oven from wall. Removed and replaced blower fan. Reinstalled oven in wall, tested, ran component activation in diagnostics, all test good. Started oven at 350, allowed oven to preheat, cycled correctly. Oven operating properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Amherst, MA 01002

Chris B.

Job Details: 03/22/2024

Complaint that the unit from time to time would shut off all the lights and would hear clicking. Found heavy dust and lint on condenser side. Customer will remove all debris. Quoted parts and labor. Customer will have it running for the next few days and will get bad with us in the office for any return day if decided to.

We serviced a

GE REFRIGERATOR

Model GSH25JFXN BB

Near Holyoke, MA 01040

Chris B.

Job Details: 03/22/2024

Complaint that the unit is not cooling properly. Found packaging caught in between the bin and some frost around the walls. Unit cooling properly. No issues found the evaporator side. Compressor running normal. Customer will do a cleaning and adjusting of the packages. Collected trip fee. Had a glitch in the Rossware Pay and seems that the customers card was charged twice and the last payment needs to be refunded.

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Chicopee, MA 01020

Chris B.

Job Details: 03/22/2024

Replaced drum and dryer working normal. No damages on new drum.

We serviced a

WHIRLPOOL KITCHEN

Model WDT750SAKZ0

Near Chicopee, MA 01020

Chris B.

Job Details: 03/22/2024

Complaint that the door is not holding when opened. Will order parts for a return visit. ; ordrng 1 W11712996 (Hinge Right) and 1 W11573703 (Hinge Left)

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Denver, NC 28037

Ryan S.

Job Details: 03/22/2024

"Retuned to install appliance control manager and halogen bulb. Installed parts , could not test unit due to unit being pulled out. They wanted me to wait on electrician but couldnt get a time he would be arriving. Informed them to give a call if they have any issues."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF302EBL01

Near Somers, CT 06071

Gary V.

Job Details: 03/22/2024

Installed new gaskets and tested fine.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHz0

Near Franklin, MA 02038

Aimee Z.

Job Details: 03/22/2024

See clear door tested spray arm moving ther goodNo breaks in lower spray arms.Didnt leak Advised to replace the gasket; ordrng 1 W11177741 (Gasket)

We serviced a

SAMSUNG RANGE

Model NE58K9500SG

Near Bellingham, MA 02019

Aimee Z.

Job Details: 03/22/2024

"Found the far burner wont shut off unless wiggle then burner and light goes outOrdering infi switch and burner; ordrng 1 DG44-01006B (Infi far right) and 1 DG47-00064A (Dual burner right), states that autho needed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Bellingham, MA 02019

Aimee Z.

Job Details: 03/22/2024

Installed heater nuts and sump with vent parts Tested for leaks and wash pumpComplete; dspstn on spec-tagged invntry: 1 W11460945 MOTOR/SUMP and 1 W11715949 HEATER NUT KIT SP W117150

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Bellingham, MA 02019

Aimee Z.

Job Details: 03/22/2024

Used a tested door and ran diagnostics Pump working and all spray arms working and heat.Checked new spray arm locked I place.Working as intended

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Waterbury, CT 06708

Jimmy R.

Job Details: 03/22/2024

"Checked over unit and found unit not making any ice found food not freezing in freezer and back wall all ice up advised customer there is a defrost issue and melted all ice, found brown heater wire pulled from connection due to not clipped in properly reattached heater wire and taped to stop from falling out, heater came right on melted rest of ice and unit is now cooling evap had full frost pattern. Advised customer to give unit 24hrs so temps can get down and ice can be made."

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Mount Holly, NC 28120

Ryan S.

Job Details: 03/22/2024

"Customer complained of long dry times ,,said unit stated to shut off but comes back on. Ran unit unit heating. Element cycling on and off. Used vent test kit. Unit filed while hooked up. Asked customer where exhaust goes. They said it goes under the house. Informed customer to get exhaust replaced or cleaned. Verified proper operation. ; used 1 W11224254 (VENT TEST KIT) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Mount Holly, NC 28120

Ryan S.

Job Details: 03/22/2024

"Installed new sump. After installing sumo sumo not running. Checked board and now found board not sending voltage to sumo. Sump,was getting voltage from board on initial call. Checked voltage at board and no voltage coming.Ordering new control board. Found 120 at power and board input. Scheduled return call for 3-29-24.pm. ; ordrng 1 W11637581 (Control board.)"

We serviced a

MAYTAG M/W OTR

Model MMV5227JZ01

Near Gastonia, NC 28056

Ryan S.

Job Details: 03/22/2024

Customer complained unit getting too hot some and not getting hot sometimes. Ran unit several times and hear buzzing noise from magnetron. Found unit stopped heating after several uses. Ordering magnetron and magnetron thermostat. Scheduled return call for 3-28-24 pm. ; ordrng 1 W11391717 (Magnetron)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near Newington, CT 06111

Chuck M.

Job Details: 03/22/2024

Customer complaint is that door gaskets are torn. Confirmed and took pics. Ordered gaskets. ; schdld next appmnt for 3/29 FRI AM

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Cromwell, CT 06416

Jeremy B.

Job Details: 03/22/2024

Installed new parts and ran self test all checks ok ; dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP

We serviced a

WHIRLPOOL RANGE

Model AGR5330BAS3

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 03/22/2024

"Ignitor getting power but not drawing any amps. Door seal broken and a inner glass on door missing took pics. ; rqstng P&A on 1 WPW10535767 (Inner glass) and 1 WPW10535778 (Door seal) and 1 W11176454 (Ignitor), O-SMS tckt"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 03/22/2024

"Icemaker full of water but not freezing. Found no cold air flowing through vent from freezer but freezer is cold and evap fan running. Needs new ice box fan and control. ; ordrng 1 W11407678 (Icebox fan) and 1 W11664342 (Control), dspstn on spec-tagged invntry: 1 W11557001 ICEMAKER"

We serviced a

JENN-AIR COOKTOP

Model JED3430GB00

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 03/22/2024

Cooktop has a crack. Took pictures. Appears to be heat stress and not impact. Requesting autho explained to customer that this may not be covered under warranty. ; rqstng P&A on 1 W11476176 (Cooktop)

We serviced a

WHIRLPOOL M/W OTR

Model WML55011HS07

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 03/22/2024

Microwave not powering on. The fuse is open. Found wire on upper primary switch common loose causing switch to be sticky. Needs new interlock switch assy. ; ordrng 1 W11493414 (Interlock) and 1 W11707984 (Fuse)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 03/22/2024

Installed new LEDS. All lights working

We serviced a

KITCHENAID COOKTOP

Model KCGD506GSS05

Near Waterbury, CT 06708

Jimmy R.

Job Details: 03/22/2024

"Checked over cooktop and found all burners burning normally customer is having trouble with setting on low and things still boiling or burning. Checked each simmer and advised they cannot be turned down anymore or they will go out advised stove is a 5800 btu and cannot be changed all burners are simmer and working normally, customer will get use to the way it works advised there nothing more I can do to lower flams best is to move it to a smaller burner to simmer or shut it off and back on again."

We serviced a

WHIRLPOOL WASHER

Model WTW5800BW0

Near Cheshire, CT 06410

Jimmy R.

Job Details: 03/22/2024

"Ran washer threw a diagnostics cycle and found error F0e5 off balance load ran a calibration and unit went threw properly. Ran machine threw several cycles and a spin checked belt and all operations are working normally. Leveled unit and advised on off balance load that caused issue with machine, all functionings now working at Normal operations"

We serviced a

SAMSUNG OVEN

Model NE58K9560WS/AA02

Near Meriden, CT 06451

Jimmy R.

Job Details: 03/22/2024

"Checked over oven and found when running a bake cycle the fan motor would make a loud screeching grinding noise. Checked fan and found motor going bad on both upper and lower tried to oil fan motor but Same issue. Will order new fan motor assemblys and lower fan blade parts tentative p/a ; ordrng 1 DG96-00110F (Fan assembly) and 1 DG96-00110E (Convection fan assembly) and 1 DG67-00011B (Fan blade), states that autho needed"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Charlotte, NC 28262

Robert A.

Job Details: 03/22/2024

"Cx complaint that the unit makes a loud noise while washing. I inspected the unit to confirm the complaint. I found no error codes and started a cycle, the noise did not occur. The cx had a video showing the noise appeared during the wash portion of the cycle. I checked under the unit and found the clutch screw loose causing the rattling noise when the clutch slips. I secured the parts and tested the unit for the cx. The unit is working as designed."

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW6

Near Charlotte, NC 28215

Robert A.

Job Details: 03/22/2024

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

LG WASHER

Model WM31170CW

Near Hebron, CT 06248

Jeremy B.

Job Details: 03/22/2024

Installed new pump and tested all checks ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Springfield, MA 01105

Chris B.

Job Details: 03/22/2024

Replaced all parts and unit working normal. Great seal and lighting.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Southington, CT 06479

Jimmy R.

Job Details: 03/22/2024

"Tested washer and found unit banging every time machine went into a spin cycle, checked level and found unit level and not wobbling at all found noise coming from back of machine due to drain hose loose and moving wile spinning making a terribly loud noise. Adjusted drain hose and secured to stop from making noise level units tub so it was even ran a spin with towels and unit is now working to factory specs"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Southington, CT 06489

Jimmy R.

Job Details: 03/22/2024

"Ran washer and found unit loud when running and belt making some noise, checked belt and found loose adjusted motor to tighten up belt ran unit thew a calibration and a factory calibration unit went threw normally. Advised customer on noises and everything is running normally the noises are how the machine is there not fix for that. Advised all operations are working to specs"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Southington, CT 06489

Jimmy R.

Job Details: 03/22/2024

Installed new Gearcase and ran a calibration cycle checked all operations and unit went threw as designed. Ran a wash and spin checked level and unit is now working to factory specs ; dspstn on spec-tagged invntry: 1 W11449840 GEARCASE

We serviced a

WHIRLPOOL OVEN

Model KEBS209ESS00

Near Somers, CT 06071

Gary V.

Job Details: 03/22/2024

"Installed all parts listed and cycled, tested fine."

We serviced a

WHIRLPOOL M/W OTR

Model WML55011HS07

Near Newington, CT 06111

Chuck M.

Job Details: 03/22/2024

Customer complaint is that microwave does not power on. Microwave is installed with molding surrounding it. Unable to remove microwave. Customer will have molding removed and then reschedule. No service fee collected. Quoted customer for labor and fuse. Quote is assumed based on fuse being issue.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Charlotte, NC 28215

Robert A.

Job Details: 03/22/2024

"Cx complaint that the unit is still heavily shaking. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. The leveling feet were somewhat crooked, I evened the feet and ran a control calibration cycle as well. The unit is level and a control calibration has now been performed. I explained to the cx how the clothing weight when wet can influence the noise during spin cycles. The unit is working as designed."

We serviced a

SAMSUNG WASHER

Model WF45R6100AP

Near Newington, CT 06111

Chuck M.

Job Details: 03/22/2024

Customer complaint is that washer would not spin out clothes properly. Filter is clear. I Asher is draining and spinning properly. Possible off balance load. Customer said she was washing some blankets at the time. Washer checked ok.

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model CAE2795FQ1

Near West Hartford, CT 06117

Chuck M.

Job Details: 03/22/2024

Customer complaint is that washer does not spin. Inspected and found balance ring wedged up against tub ring. Balance ring was separated from basket secured balance ring and tested. Washer is spinning but needs to be replaced. Ordered basket assembly. F7e1 basket speed sensor fault. F7e7 motor unable to reach target RPMs. ; ordrng 1 W10349185 (basket assy)

We serviced a

GENERAL ELECTRIC WASHER

Model PTW600BSR0WS

Near West Hartford, CT 06110

Chuck M.

Job Details: 03/22/2024

Customer complaint is that washer lid is broken. Inspected and found lid cracked at bottom right corner and lid lock is also broken. Ordered lid assembly and lid lock P&A. ; rqstng P&A on 1 WH10X35297 (Lid Assembly) and 1 WH08X33879 (Lid Lock)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KWH1

Near Charlotte, NC 28205

Robert A.

Job Details: 03/22/2024

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Charlotte, NC 28205

Robert A.

Job Details: 03/22/2024

Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found the unit does heat but there is thermal damage on the harness connector of the cut off fuse. The unit needs a new harness to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11310055 (Main harness)

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ2

Near Charlotte, NC 28205

Robert A.

Job Details: 03/22/2024

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Charlotte, NC 28208

Robert A.

Job Details: 03/22/2024

"Cx complaint that the unit makes weird noises when the freezer door closes. I inspected the unit to confirm the complaint. I found unit cools fine. The fans work fine as well. I repeatedly opened and closed both door individually and heard no strange noises. I did notice the unit wobbles when the door is closed, I stabilized the feet to secured the position. A video recording of the sounds would help to identify the noise if its still present. The unit is working as designed."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Gastonia, NC 28056

Ryan S.

Job Details: 03/22/2024

"Unit is a new build,that is not occupied. Talked to builder door hinge not inserted into frame. Thought issue was just right side hinge had came loose to taking door out improperly, reset right hinge and found left hinge damaged causing right hinge to come loose. Ordering both hinges. Scheduled return call for 3-28-24am. ; ordrng 2 W10857234 (Door hinge)s"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near South Windsor, CT 06074

Amanda R.

Job Details: 03/22/2024

Replaced sump assembly and fill hose tested operation normal ; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR

We serviced a

KITCHENAID DISHWASHER

Model KDTE304LPA1

Near Vernon, CT 06066

Amanda R.

Job Details: 03/22/2024

29 84 errors complaint that once water got in drip tray and threw error 84 emptied tray has used it since no water in drip tray water dripping out bottom left vent went over water temp using rinse aid and leveling unit ; dspstn on spec-tagged invntry: 1 W11460946 MOTOR/SUMP

We serviced a

WHIRLPOOL WASHER

Model WTW8500DW0

Near Manchester, CT 06040

Amanda R.

Job Details: 03/22/2024

Replaced slider tested operation normal

We serviced a

LG WASHER

Model WM31170CW

Near Hebron, CT 06248

Amanda R.

Job Details: 03/22/2024

Helped tech remove dryer

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Stafford, CT 06076

Gary V.

Job Details: 03/22/2024

"Inspected and found compressor running hot and poor frost patterns and cooling, needs compressor replaced, also found water inlet valve leaking in ceiling of ff compartment, quoted and he will call."

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS10

Near Gastonia, NC 28056

Ryan S.

Job Details: 03/22/2024

Came to install part ordered by previous tech. Installed new magnetron and unit still not heating. Took unit down and test all components. Found high voltage transformer not goving proper readings. Also found cap and diode defective. Ordering parts scheduled return call for 3-28-24 am. ; ordrng 1 WPW10574736 (Capacitor) and 1 W11256462 (Diode) and 1 W11545871 (High voltage transformer)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Pineville, NC 28134

Mitch H.

Job Details: 03/22/2024

Tested and ran diagnostics. Found F4E3 pump error. Removed and replaced pump/motor assembly. Used 1- W11025157 from t/s. Tested dishwasher and checked for leaks. None. Dishwasher operating properly.; used 1 W11025157 (Pump/motor) from stock

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Suffield, CT 06093

Mike K.

Job Details: 03/22/2024

"Replaced control, harness and u/I tested unit in normal cycle and starting fine. Left unit on for customer to see and to clean unit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHV08

Near Rock Hill, SC 29732

Mitch H.

Job Details: 03/22/2024

"Tested and confirmed issue. Ice door not closing and sealing correctly. Part sent was incorrect, gray instead of black. Reordering correct part. Checked part availability and scheduled return for 3/27 PM.; ordrng 1 W11678833 (Ice door)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Bristol, CT 06010

Ruben C.

Job Details: 03/22/2024

Outer tub was definitely cracked replaced outer tub gearcase and cam ran quick wash agitatating normal ran spin normal tested operation normal

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Plymouth, CT 06786

Ruben C.

Job Details: 03/22/2024

Checked unit found normal vibration from unit no issues found left suspension with cust

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Burlington, CT 06013

Ruben C.

Job Details: 03/22/2024

Checked unit found fill tube heated getting 120 volts but not heating gave cust estimate for fill tube heater informed cust has 7 days to decide; O-emld tckt

We serviced a

JENN-AIR VENTHOODS

Model JXW8536HS1

Near Farmington, CT 06085

Ruben C.

Job Details: 03/22/2024

Checked unit found leds not holding in place ordering panel led cust has two year warranty; ordrng 1 W11321564 (Panel led)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS2

Near Avon, CT 06001

Ruben C.

Job Details: 03/22/2024

Replaced main panel and vent tested operation normal cust will run a load to check

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Waterbury, CT 06704

Jimmy R.

Job Details: 03/22/2024

"Tested unit and found machine would not heat up and times dry cycle not letting you select a time, checked heating and found vent crimped in half causing poor air flow and restricting heat fixed venting and recalibrated cntrl to reset checked timed dry settings and unit is now selecting times and working to specs"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near New Britain, CT 06053

Ruben C.

Job Details: 03/22/2024

Cust is cancelling service

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD708MPS00

Near Mooresville, NC 28117

Robert A.

Job Details: 03/21/2024

"Cx complaint that the unit is not cooling well in either area. I inspected the unit to confirm the complaint. The temps were set to 0/35, but they were 33/60. I found error codes: FaEb f4e1. I ran test 41 for the damper, it opened and closed fine. I ran test 89 for the defrost heater and waited 15min, no defrost occurred. The unit needs a new defrost heater and thermistors. Im ordering a compressor as well just in case there is a SS issues once taken apart. Im ordering the parts for the return visit.; ordrng 1 WP2188820 (Thermistor) and 1 W11629714 (Evap with heater) and 1 W11557671 (Compressor) and 1 WP2188820 (Thermistor)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Wethersfield, CT 06109

Chuck M.

Job Details: 03/21/2024

Customer complaint is that oven door handle was coming off. Tightened screw to handle. Showed customer it works.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF532SMHW00

Near Newington, CT 06111

Chuck M.

Job Details: 03/21/2024

Replaced discharge tube and compressor. Vacuumed system and charged to 5.00 ounces. Unit is cooling. Showed customer it works. Mullion is making a cracking sound when opening and closing door. Feels broken internally. Ordered mullion. ; ordrng 1 WP12722803W (rail-mulln)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Windham, CT 06226

Amanda R.

Job Details: 03/21/2024

Hub and wash plate stripped again explained it could be because shaft on gear case quoted for gear case going to just replace wash plate and hub again ; ordrng 1 W10528947 (Hub) and 1 W10752283 (Wash plate)

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