We serviced a
MAYTAG RANGE
Model MER8800FZ2
Near Wolcott, CT 06716
Jimmy R.
Job Details:
01/29/2024
"Checked over stove top and found customer having issues with burners and also the marks around the burners coming off, found marks on the cooktop are from staining showed customer how to clean cooktop to get off marks gave customer Ed on how burners operate and cycle on and off checked over all other operations and unit is working to factory specs"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LM00
Near Newington, CT 06111
Jeremy B.
Job Details:
01/29/2024
Installed new hinges and tested door now closing properly. ; dspstn on spec-tagged invntry: 1 RIVET-TOOL RIVET TOOL KIT
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Newington, CT 06111
Jeremy B.
Job Details:
01/29/2024
Dryer not heating. Tested supply power and found 120vac at l1-n and 120vac at l2-n but 0vac at l1-l2. Customer must resolve power problem.
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258FEZ07
Near Bethlehem, CT 06751
Jimmy R.
Job Details:
01/29/2024
"Checked over unit and found door gasket on right fridge side torn down the whole side causing magnet to fall out and not seal. Replaced faulty gasket and heated to seal against cabinet, checked over all other operations and unit is now working to specs"
We serviced a
WHIRLPOOL WASHER
Model MVWX600BW0
Near Canton, CT 06019
Chuck M.
Job Details:
01/29/2024
"Customer complaint is that washer was making a grinding noise. Ran diagnostics and found error code. F0e5 off balance loads. Inspected underneath and found drive pulley nut loose and drive pulley and cam assembly stripped. Replaced cam assembly and tested. No noise found. Washer checked ok. ; used 1 W10721967 (CAM KIT), and 1 WPW10006384 (BELT) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFH01
Near Canton, CT 06019
Chuck M.
Job Details:
01/29/2024
Customer complaint is that refrigerator stopped cooling. Inspected and found no frost pattern. OLMed compressor and it checked ok. Checked amp draw and got .5 amps. Fans are running. No cooling. Ordered compressor and couplers. ; ordrng 1 W11580057 (Compressor) and 2 W11506619 (Coupler)s and 1 W11578570 (Coupler) and 2 ExtraTimeSlots (Extra Time Slots)s
We serviced a
MAYTAG WASHER
Model MHW6630HW2
Near Huntersville, NC 28078
Robert A.
Job Details:
01/29/2024
Cx complaint that the unit is leaking water from the detergent dispenser area. I inspected the unit to confirm the complaint. I found no area codes and checked the detergent dispenser area. I found water residue going down the left side of the unit. I ran manual water fill test and seen some water running down to the drawer. The unit needs a new detergent dispenser and housing to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11524103 (Detergent drawer)
We serviced a
WHIRLPOOL KITCHEN
Model WDT730HAMZ0
Near Westfield, MA 01085
Mike K.
Job Details:
01/29/2024
"Replaced sump assy and verified wash operation, ran through diagnostics and verified heating operation, no leaks found"
We serviced a
GE RANGE
Model J2B900WEF1WW
Near Westfield, MA 01085
Mike K.
Job Details:
01/29/2024
"Replaced heater element and ran bake cycle, heating fine. Preheated to 350 fine"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Rock Hill, SC 29732
Mitch H.
Job Details:
01/29/2024
"Arrived and found refrigerator operating and cooling properly. Customer says there have been no problems since control was replaced. Ran diagnostics, all components check good and operating properly. Set temps match actual temperature. Did not install cover assembly. Left part with customer."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Hartford, CT 06112
Chuck M.
Job Details:
01/29/2024
Customer complaint is that GFCI trips when using oven. Found light bulb is faulty. Removed bulb and tested. Oven checked ok. Customer will replace bulb.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near West Hartford, CT 06117
Chuck M.
Job Details:
01/29/2024
Replaced gasket and corrected with blow dryer. Gasket is sealing properly.
We serviced a
FRIGIDAIRE MICROWAVE
Model A12569601
Near Southampton, MA 01073
Mike K.
Job Details:
01/29/2024
Replaced fuse and unit turning on properly. Heated cup of water and worked properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Holyoke, MA 01040
Mike K.
Job Details:
01/29/2024
"Intermittently water dispenser not operating. Say will stop working for 6 hours or so then works again, can hear valve humming even when not working.Working on arrival.Ordering water valve. Possible freezing water line in fr door, but cannot verify when operating now.Office to contact cs when parts come in with authorization to schedule return.; rqstng P&A on 1 W11546685 (Water valve)"
We serviced a
WHIRLPOOL DRYER
Model LDR3822PQ3
Near West Springfield, MA 01089
Mike K.
Job Details:
01/29/2024
"Correct address is 33 Haywood.Unit is under 1yr wp warranty per service bench. Also has yr extended from rent a center that does not apply yet.Complaint of unit not heating. Tested and not feeling heat, checked wiring and everything checks good, getting 120vac to heater , 12 ohms drain n element. Unit is heating, just a 120vac unit in a cold basement. 47 room temp, unit warming up to 75+ and is working properly"
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Agawam, MA 01030
Mike K.
Job Details:
01/29/2024
"Unit is under 1yr wp warranty per receipt, took photo.No errors in history. Complaint of vibrating and knocking during cycle. Suspension tests good, single bounce on basket. Unit is unlevel, being fine side to side but basket almost resting on front wall of unit.Ran diagnostic cycle and tests fine. Visual inspection under unit, all looks good. Raised front legs to center basket better and ran drain and spin cycle. Ran fine."
We serviced a
MAYTAG OVEN
Model RBS307PVS03
Near Newington, CT 06111
Jeremy B.
Job Details:
01/29/2024
Installed new thermostat and tested all checks ok. ; dspstn on spec-tagged invntry: 1 WP9759243 THERMAL KIT
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Rocky Hill, CT 06067
Jeremy B.
Job Details:
01/29/2024
"Customers complaint is dishwasher not cleaning. Found wash motor errro code in diag 4/3 Wash motor only hums and door on dispenser broken. Replaced motor sump assy and dispenser tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP , used 1 W10861000 (DISPENSER) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Plainville, CT 06062
Jeremy B.
Job Details:
01/29/2024
Customers complaint is washer making banging noise when spinning out. Ran test 12 in diag and everything worked fine. Had customer put a load in and ran on HSS And washer vibrates and bad. Found counter weight on top of tub loose. Secured and washer sounds better but still squeaking. Found screws missing at bottom and 2 screws missing at top front support. Was able to secure with new screws but tub still banging. Found shocks cracked at bottom. Needs new tub and suspension. ; ordrng 1 W11460604 (Tub assy) and 1 W11557803 (Screw) and 4 W11316766 (Shocks)s and 4 W10888529 (Leveling legs)s and 1 Xtratime (Xtra time) and 1 2ndtech (2nd tech)
We serviced a
KENMORE DRYER ELECTRIC
Model ="110.62332511"
Near Enfield, CT 06082
Gary V.
Job Details:
01/29/2024
"Inspected and found belt misalignment on pulley, adjusted and tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2570FEZ06
Near Suffield, CT 06078
Gary V.
Job Details:
01/29/2024
"Inspected and found ff light module flickering, will order and return.; ordrng 1 W11043011 (Ff light lens)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Simsbury, CT 06081
Gary V.
Job Details:
01/29/2024
"Inspected and found wash pump broken, replaced and tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near East Windsor, CT 06088
Gary V.
Job Details:
01/29/2024
"Inspected and found garage temp at 50 degrees, unit has full frost pattern, fridge control should be cycling on as it was set at max over weekend, nothing running upon arrival, applied heat to ff thermostat and unit came on, control is short cycling, will order and call for return date.; ordrng 1 W11594670 (Control box) and 1 WPW10384183 (Thermistor)"
We serviced a
WHIRLPOOL OVEN
Model KFEG500ESS3
Near Vernon, CT 06066
Gary V.
Job Details:
01/29/2024
"No contact, no apt number in ticket for apt complex, office verified.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS04
Near Enfield, CT 06082
Gary V.
Job Details:
01/29/2024
"Installed parts listed and cycled and filled with water, allow 24 hours for ice production.; dspstn on spec-tagged invntry: 1 W11658802 ICE MAKER"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Longmeadow, MA 01106
Roger R.
Job Details:
01/29/2024
"Found idler pulley worn and drum rollers noisy. Quoted $79.99 for maintenance kit and $199 labor rate. Installed and checked, all okay. RECOMMEND HAVING VENT CLEANED AND CHECKED. ; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
SAMSUNG RANGE
Model NX58K9500WG/AA
Near Belchertown, MA 01007
Chris B.
Job Details:
01/29/2024
Complaint that the bake side is not heating properly. Found bad igniter. Replaced part and unit running normal. Parts and Labor covered by PC Richards.; used 1 12400035 (IGNITOR FLAT) from stock
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Charlotte, NC 28262
Jeff L.
Job Details:
01/29/2024
Replaced stator cover unit ran and checked ok with no leaks Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Charlotte, NC 28262
Jeff L.
Job Details:
01/29/2024
Found fridge frame warped and the bottom of the unit separated allowing hot air to run up into fresh food section causing water all over the place inside fridge. Non repairable (see pics)Called whirlpool tech line and spoke with AndrewSR#7738345035
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ1
Near Charlotte, NC 28214
Jeff L.
Job Details:
01/29/2024
Replaced parts ordered by previous tech. Unit ran and checked ok with no leaks
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Enfield, CT 06082
Gary V.
Job Details:
01/29/2024
"Inspected and found dribble coming thru door gasket, replaced gasket and tested fine.; dspstn on spec-tagged invntry: 1 W11498831 GASKET"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Columbia, CT 06237
Amanda R.
Job Details:
01/27/2024
Customer dosent want to repair unit ; dspstn on spec-tagged invntry: 1 W10528947 HUB and 1 W11454734 GEARCASE
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Unionville, NC 28110
Jonathan J.
Job Details:
01/27/2024
"Complaint dishwasher is not washing dishes proper Error, codes, F4e3 f7e1 elw program one year additional warranty from builder I found motor is completely locked up. Will not operate properly will not even hum. I replaced motor sump assembly. I tested operations inspected for leaking. No leaking occurring. Everything is working properly. As of right now.; used 1 W11665769 (MOTOR/SUMP) from stock"
We serviced a
WHIRLPOOL RANGE - ELECTRIC
Model WFE535S0LZ2
Near Mint Hill, NC 28227
Jonathan J.
Job Details:
01/27/2024
Complaint glass cooktop is broken. Per service pointer Service pointer 8178702 breakage is a tension breakage not covered under typical warranty per service pointer. The only type of glass breakage that is covered is one that looks like a spider and has two circles directly over the element caused by heat fracture. This is a tension fracture not covered. customer declined repair today is going to call manufacturer.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Matthews, NC 28105
Jonathan J.
Job Details:
01/27/2024
F7e4 f0e3 f7e5 f2e1 I cleared error codes. I installed all previously ordered parts. I tested operations. No additional issues found everything is working properly as of right now. No leaking occurring. No Im normal noises found either. ; dspstn on spec-tagged invntry: 1 W10754448 CLUTCH
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ1
Near Charlotte, NC 28212
Jeff L.
Job Details:
01/27/2024
Replaced lf front unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 W11517959 ELEMENT
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Hartford, CT 06114
Amanda R.
Job Details:
01/27/2024
Agitator stripped replaced agitator
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near West Hartford, CT 06107
Amanda R.
Job Details:
01/27/2024
Complaint that oven not heating correctly showed customer with my thermometer its heating normally explained there thermometer cant keep up with the cycling showed how calibrate and recommended using convection for baking
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ5
Near West Hartford, CT 06107
Amanda R.
Job Details:
01/27/2024
convection Fan making scraping noise while turning replaced fan still making noise cover for fan warped ; ordrng 1 WPW10346154 (Cover)
We serviced a
MAYTAG DRYER
Model MED5430MW0
Near West Hartford, CT 06117
Amanda R.
Job Details:
01/27/2024
Taking multiple cycles to dry bad odor when opened door venting clogged needs to be cleaned
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Bloomfield, CT 06002
Amanda R.
Job Details:
01/27/2024
F0e3 overload f2e1 Ui stuck button complaint clothes and towels coming out wet on normal cycle only ran a normal cycle with a mixed load came out fine checked motor went over drain and spin speed and showed can adjust spin speed in any cycle
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near South Windsor, CT 06074
Amanda R.
Job Details:
01/27/2024
Doors and handles slightly off tried leveling unit explained its cosmetic issue
We serviced a
WHIRLPOOL RANGE
Model wge745c0fs05
Near Charlotte, NC 28270
Jonathan J.
Job Details:
01/27/2024
"Complaint not heating properly. I replaced control display would not work swapped from original board found speaker bent as well am reordering control. I set unit to 350 both ovens sensors should be 1000-1200 resistance at room temp. Upper 922 at room temp element 21 ohms broil 18366,332,377,332, 378, Lower3268 ohm at room temp 21 bake 17 broil 35 convection ,391,302,328,298,327,330, ; ordrng 2 WP7430P04460 (Temp sensor)s and 1 W11594156 (Control)"
We serviced a
GE WASHER
Model GTW460ASJ2WW
Near Agawam, MA 01001
Mike K.
Job Details:
01/27/2024
"Replaced water valve and tested in normal wash, pausing and resuming cycle during fill. Water valves operated properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADB3
Near Springfield, MA 01108
Mike K.
Job Details:
01/27/2024
Unit drains/fills but wash motor not running. Quoted for sump assy/labor minus service call prepaid.Approved. Replaced sump assy and verified operation valve n diagnostic cycle. No leaks found. Charge to card in notes.; used 1 W11025157 (MOTOR/SUMP) from stock
We serviced a
WHIRLPOOL DRYER
Model WED5100HC0
Near Springfield, MA 01107
Mike K.
Job Details:
01/27/2024
"Not heating, found open heating element. Quoted for element/labor.Accepted, replaced element and verified operation in timed dry cycle ; used 1 WP3387747 (ELEMENT) from stock"
We serviced a
WHIRLPOOL WASHER
Model MHW6630HC3
Near West Springfield, MA 01089
Mike K.
Job Details:
01/27/2024
"Replaced u/i and control, blinking control, u/i has no response, same with original with new main control. Completely redid job couple times, all connections secured and checked. 5vdc on red to u/i, connectivity for red/black/yellow from u/i to control.Reordering control, user interface and also ordering harness.Office to contact cs when parts come in to schedule return.; ordrng 1 W11325573 (Control) and 1 W11550453 (Control) and 1 W11133142 (Harness) and 1 W11557918 (Harness) and 1 W11038118 (Harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Springfield, MA 01104
Mike K.
Job Details:
01/27/2024
"Complaint of fan running a lot in freezer, said at one point there was some build up and she had cleared that. Measured -6 in freezer on arrival, 41 in rf mid shelf. Verified fans and damper working.No errors and when returned to normal operation, verified good flow to rf. Reset unit to recommended settings. Everything functioning at this time and temps good. By cs account it sounds like the freezer door was not fully closed at one time, but has recovered since."
We serviced a
GE DYER
Model GTD33GASK
Near Springfield, MA 01109
Mike K.
Job Details:
01/27/2024
"Unit running but not heating, found igniter with twice the resistance as new, replaced and still not heating, found getting 120v from both line and neutral to igniter, traces back to timer.Quoted for timer and igniter. Collected for service call only at this time"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6SARXXF02
Near Chicopee, MA 01020
Mike K.
Job Details:
01/27/2024
"Water splitting flow out of dispenser, replaced separator and working properly"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Matthews, NC 28105
Jonathan J.
Job Details:
01/27/2024
I replaced all previously ordered parts instructed customer to download Maytag app and pair unit to WiFi so unit can update I inspected tub pressure dome made sure no flashing was present clogging pressure dome. No further issues found with washer today. ; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC and 1 W11457841 STRIKE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Matthews, NC 28105
Jonathan J.
Job Details:
01/27/2024
I replaced all previously ordered parts I tested operation unit is now working quietly. And producing a full frost pattern on evaporator.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Matthews, NC 28105
Jonathan J.
Job Details:
01/27/2024
Complaints refrigerator. Compressor is locked up is not start device unit will need new compressor to fix. Per sb Web compressor has five-year part and labor warranty on it. ; ordrng 1 W11506635 (Process tube) and 1 W11557425 (Compresser) and 1 W11109499 (FILTER DRIER-TUBE R600a) and 1 2xtime (2xtime)
We serviced a
KITCHENAID RANGE
Model KFGC506JSS05
Near Charlotte, NC 28210
Jeff L.
Job Details:
01/27/2024
Found a lot of gas pressure on front left and front right burner valves. Causing a delay in lighting and when it does so throws off a big flame. Ordered gas valves for good repair. Office please call customer when parts come inPart#W11384736Part#W11384739Part#W11573760Part#W11628564; ordrng 1 W11384736 (Burner harness) and 1 W11384739 (Burner harness) and 1 W11573760 (Ignitor) and 1 W11628654 (Igniter) and 2 2xframe (2xframe)s
We serviced a
JENN-AIR BUILT-IN M/W
Model JMDFS24JL00
Near Charlotte, NC 28210
Jeff L.
Job Details:
01/27/2024
Ran unit twice microwave was heating fine advised customers to call if neededComplete
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Charlotte, NC 28226
Jeff L.
Job Details:
01/27/2024
Replaced tub ran unit and checked for leaks unit ran and checked ok Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Charlotte, NC 28204
Jeff L.
Job Details:
01/27/2024
Replaced water valves and filter housing unit ran and checked ok with no leaks.Call complete; dspstn on spec-tagged invntry: 1 EDR1RXD1 WATER FILTER
We serviced a
KENMORE DRYER
Model ="796.61512210"
Near Westfield, MA 01085
Mike K.
Job Details:
01/27/2024
"Complaint of unit banging when tumbling, found two worn supports and cracked belt. Quoted for supports and belt. Approved. Cs paid in full via check # 440. Office to contact when parts come in to schedule return.; ordrng 1 4400EL2001f (Belt) and 2 4581EL2002H (Support roller)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Vernon, CT 06066
Amanda R.
Job Details:
01/27/2024
Called customer to give eta and she explained it still randomly leaking but had it running for an hour already and had not leaked customer going to call whirlpool dosent want me to order parts yet
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Charlotte, NC 28209
Ryan S.
Job Details:
01/26/2024
"Came to repair no cool , parts ordered by previous tech. Found no Freon in unit. Replaced compressor and pushed nitrogen, foudn leak in ref evap. Replaced ref evap, pulled vaccum steady 20 min. Filled 4.5oz r134a. Verified proper frost pattern. Informed customer to give 24-48 hrs for proper cooling and ice production. Left freezer evap w customer. Caleb was helper. He marked all parts as used."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW3
Near Mount Holly, NC 28120
Ryan S.
Job Details:
01/26/2024
"Customer complained unit wont go into spin . Found two f7e 1 errors. Ran component activation and found motor just humming. Replaced capacitor from ts. Also found actuator arm damaged. Replaced actuator from ts. Ran component activation again and all funtions working as designed. ; used 1 W10913953 (ACTUATOR), and 1 W11395618 (CAPACITOR/INTER COIL) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Mount Holly, NC 28120
Ryan S.
Job Details:
01/26/2024
"Customer complained of small flames coming from unit. Found ignitor was burnt out, no signs of flames otherwise. Informed customer to make sure unit doesnt have built up grease around where flames go or grease can ignite from open flame of gas stove unit preheated to 350? while on site. Verified unit bake works, ignites and starts to heat. Called safety to inform ignitor is replaced and working as designed. ; used 1 12400035 (IGNITOR FLAT) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ3
Near Plymouth, CT 06786
Mike K.
Job Details:
01/26/2024
"Spoke with Randy on phone before going to cs home to clear up status. Cs has paid for parts, but they have not been ordered.Per Randy called cs to let them know the office will contact them when parts come in to schedule return.; dspstn on spec-tagged invntry: 1 W11182110 CNTRL-ELEC"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Newington, CT 06111
Chuck M.
Job Details:
01/26/2024
Customer complaint is that washer would not complete cycle and drain pump continued running. Ran diagnostics and found no error codes. Ran normal wash cycle with full load of clothes and washer worked properly.
We serviced a
WHIRLPOOL RANGE
Model AGR3530AAW
Near New Britain, CT 06053
Chuck M.
Job Details:
01/26/2024
Customer complaint is that oven is not lighting. Inspected and found customer was not pushing knob while turning to lite. Demonstrated for customer and had him try. Checked 9V battery and it is at full power. Found gas valve o manifold is intermittent. Gas shuts off at spark ignition. Quoted P&L. Customer will decide later.
We serviced a
AMANA RANGE
Model AGR6603SFW7
Near Bristol, CT 06010
Mike K.
Job Details:
01/26/2024
"Replaced switch and igniter, unit not sparking, doesnt spark on broil either. Tested harness from dai to control and gas valve, all good.Followed wire diagram, double breaker k1 , voltage coming to it, nothing coming out p5-4 this would go to the bake broil relays and why neither is working.Ordering control and dsi (just in case also needed office to contact cs when parts come in to schedule return.; ordrng 1 W11620729 (Control) and 1 W11162730 (Dsi board)"
We serviced a
GE MICROWAVE
Model PVM9179SK2SS
Near Bristol, CT 06010
Mike K.
Job Details:
01/26/2024
Broken door handle. Ordering door assy. Office to contact cs when parts come in with authorization to schedule return visit.; rqstng P&A on 1 WB56X35404 (Door assy)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Chicopee, MA 01020
Chris B.
Job Details:
01/26/2024
Replaced gasket and unit working normal. Great seal all around the door.
We serviced a
GE RANGE
Model n/a
Near Enfield, CT 06082
Gary V.
Job Details:
01/26/2024
"Installed new bake element and cycled to temp, tested fine."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near East Granby, CT 06026
Gary V.
Job Details:
01/26/2024
"Inspected and found water tube frozen, thawed out and tested fine."
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW0
Near Windsor, CT 06095
Gary V.
Job Details:
01/26/2024
"Inspected and found slider damaged and replaced, ran test and found ui panel not responding properly and lid lock fault also, will submit estimate and call for return date.; rqstng P&A on 1 W11089548 (Ui panel) and 1 W10810403 (Lid lock), used 1 W10734521 (SLIDER) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near Charlotte, NC 28262
Robert A.
Job Details:
01/26/2024
"Cx complaint that the unit making very loud noise while it runs. I inspected the unit to confirm the complaint. I found error codes: f0e2 f0e5 f7e7. I ran manual agitate and spin, agitate worked fine but the noise occurred during spin. I checked the cam kit, there was residue powder from the cam slipping. The unit needs a new belt and cam kit to resolve the issue. I left the part with the cx. Im ordering the parts for the return visit.; ordrng 1 W10721967 (Cam kit) and 1 W11239857 (Belt), dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Charlotte, NC 28262
Robert A.
Job Details:
01/26/2024
"I installed the ordered parts and tested the unit for the cx. The wrong panel was sent. Im ordering a new correct MW oven combo panel for the return visit.; ordrng 1 W11297728 (MW combo panel) and 1 W11261167 (Control board), dspstn on spec-tagged invntry: 1 W11261167 CNTRL-ELEC"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Windsor, CT 06095
Gary V.
Job Details:
01/26/2024
"Installed parts listed and ran auto test and synchronization, cycled thru and tested fine."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Charlotte, NC 28269
Robert A.
Job Details:
01/26/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Belchertown, MA 01007
Chris B.
Job Details:
01/26/2024
Replaced part and unit running normal. Good water flow.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Belchertown, MA 01007
Chris B.
Job Details:
01/26/2024
"Complaint that the unit is not starting up. Found floater activated. Found loud noises while washing. Will order parts for a return visit.; rqstng P&A on 1 W11416362 (Sump Pump) and 1 W11483553 (Gasket Seal), states that autho needed"
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFE00
Near Tolland, CT 06084
Gary V.
Job Details:
01/26/2024
"Concern is not cooling properly. Inspected and found ice ball on evaporator and compressor no longer pumping properly, quoted and they will call."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Easthampton, MA 01027
Chris B.
Job Details:
01/26/2024
Complaint that the unit was emitting a foul burnt smell. Found stripped hub and bad gear case. Mentioned to the customer to call the insurance for us to come back out for full repair with part and labor. Mentioned to the customer to have the insurance call the office to have us back out.
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Easthampton, MA 01027
Chris B.
Job Details:
01/26/2024
Complaint that the unit is not cycling through correctly. Found problems entering diagnostic cycle and touch panel flickering. After several attempts got to run diagnostics. Will order parts for a return visit. ; ordrng 1 W11316623 (Control Touch Panel)
We serviced a
KENMORE REFRIGERATOR
Model FF1433AW0
Near Canton, CT 06019
Mike K.
Job Details:
01/26/2024
"Contacted cs enroute, gentleman says he has already taken care of his refrigerator. We are not needed.Not trip, no diagnosis"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Simsbury, CT 06089
Mike K.
Job Details:
01/26/2024
"Unit is under 1yr wp warranty per service bench.Right side door spring broke.Replaced hinge assy and ran normal cycle, operating properly.; dspstn on spec-tagged invntry: 1 W11573702 RIGHT HINGE"
We serviced a
WHIRLPOOL WASHER
Model MVW6230RHW0
Near Bloomfield, CT 06002
Mike K.
Job Details:
01/26/2024
"Unit unplugged on arrival, plugged in and started a drain/spin cycle, drain pump ran for 4 plus minutes, stopped when tipped unit forward to access screws.Went back to draining when leveled. Pressure hose connected properly, no damage seen and was able to blow through hose fine. Went to cancel cycle and again going into a very long drain cycle, pulled plug and plugged in, it is a manual drain cycle, eventually gave f9e1 error and kept draining, there is not water in unit. Cs says it ran the drain pump for and hour before they unplugged.Ordering control, lower harness.Office to contact when parts come in with authorization to schedule return ; rqstng P&A on 1 W11543994 (Control), ordrng 1 W11569161 (Harness), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC1
Near East Hampton, CT 06424
Jeremy B.
Job Details:
01/26/2024
Washer not powering on. Start button not working was able to enter diag and water washer up and its currently working but needs new control and console. ; ordrng 1 W11680389 (Control) and 1 W11603844 (Console)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Longmeadow, MA 01106
Roger R.
Job Details:
01/26/2024
"Found unit has a bad basket that was not made properly. No holes in basket. Will order new basket and return to install.; ordrng 1 W11172199 (Basket, complete)"
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LZ2
Near Chicopee, MA 01013
Chris B.
Job Details:
01/26/2024
Complaint that the unit is making the squeaky noises. Readjusted the top and no more noise.
We serviced a
WHIRLPOOL DRYER
Model WED6120HC3
Near Marshville, NC 28103
Jonathan J.
Job Details:
01/26/2024
Complaint dryer is making a weird noise. I found blower wheel has become detached from shaft of motor and unable to separate will need to order housing seal gaskets screws motor and blower. No additional issues found at this time with unit. Office to call customer when all parts come in. Not advising customer to use dryer at this time as it could be a safety hazard due to blower wheel not able to spin properly to dissipate heat ; ordrng 1 W10888146 (Housing) and 1 W11596046 (Seal) and 1 WP697772 (Wheel) and 3 WP489463 (Screw)s and 1 W11481730 (Bracket) and 1 W11549461 (Motor)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Portland, CT 06480
Jeremy B.
Job Details:
01/26/2024
Dishwasher giving leak error code. Ran self test and found the dishwasher leaking from the seam of the tub on the right side. Doesnt appear to be damaged from delivery. Needs new tub. ; ordrng 1 W11409866 (Tub) and 1 Xtratime (Xtra time)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF341PAPW2
Near Middletown, CT 06457
Jeremy B.
Job Details:
01/26/2024
Customers complaint is dishwasher not drying. Ran self test and heater came on and drawing proper amps. Showed customer heater working. Recommend trying different rinse aid and not all natural. ; dspstn on spec-tagged invntry: 1 W10518394 HEATER
We serviced a
SAMSUNG RANGE UP
Model NX58H5600SS
Near Middletown, CT 06457
Jeremy B.
Job Details:
01/26/2024
Bake not working. Found igniter drawing 2.5 amps. Replaced and tested all checks ok; used 1 12400035 (IGNITOR FLAT) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Westfield, MA 01085
Chris B.
Job Details:
01/26/2024
Replaced part and unit running normal. Ran three diagnostic cycles and a calibration cycle. All working normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBB03
Near Rocky Hill, CT 06067
Jeremy B.
Job Details:
01/26/2024
Customers complaint is ice forming on back wall in freezer. The ice looks like it came from the door not being closed properly. Cleared away ice and customer will not pack freezer and maker sure door closed. ; dspstn on spec-tagged invntry: 1 WP10442411 BIMETAL
We serviced a
KITCHENAID MICROWAVE
Model KOCE900HSS02
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
01/26/2024
Installed new control and panel. Tested and oven and microwave working. Customer to configure Wi-Fi.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Waterbury, CT 06708
Jimmy R.
Job Details:
01/26/2024
"Checked over unit and found unit leaking water from front of machine, removed front kick panel and found water coming from drain hose witch blew off due to when unit got installed the clamp was never tightened up, replaced clamp and secured drain hose to not leak ran a heavy was( cycle and all operations are now dry and working to factory specs ; used 1 Wp285655 (Clamp) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS1
Near Waterbury, CT 06705
Jimmy R.
Job Details:
01/26/2024
"Checked over unit and found entire top of stainless rusting and rusting around control panel, replaced front panel and checked over operations. Unit washing and work8mg to specs"
We serviced a
MAYTAG WASHER
Model MVW6230HC3
Near Cheshire, CT 06410
Jimmy R.
Job Details:
01/26/2024
"Tested unit and found washer would get to about 30 min left in the cycle and restart it self then it would start using the agitator to spin the tub tangling the clothes up in nots. Ran diagnostics and checked errors found F7e1 tachometer missing or wrong signal, f7e7motor unable to reach rpms, f0e2 over suds let unit run thew a diagnostics cycle and found actuator not shifting from wash to spin and tub moving super slow when trying to spin, checked actuator and found faulty checked capacitor and found leaking and failing. Replaced both parts and ran unit thew a calibration checked and unit is now spinning and washing properly.; used 1 W11395618 (Capacitor), and 1 W10913953 (Actuator) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Bloomfield, CT 06002
Mike K.
Job Details:
01/26/2024
"Replaced gear case assy, agitator. Recalibrated and ran diagnostic cycle fine.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Meriden, CT 06450
Jimmy R.
Job Details:
01/26/2024
"Tested unit and found machine filling with water then just sitting and never washing, ran a diagnostics cycle and found error F7e1 wash motor failure let unit run thew a cycle and found 120v going to wash motor but motor not kicking on unit will need new sump&motor. Checked leaking issue and found water stains on the side of tub found water leaking from tub seam due to not sealing unit is going to need new tub assembly. Will order parts advised tub is going to be shipped to home plz look at tub and make sure its ok advised we would call when in due to special order ; ordrng 1 W11460945 (Sump&motor) and 1 W11409866 (Tub assembly) and 2 WP8269145 (Mounting brackets)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHS2
Near Springfield, MA 01103
Roger R.
Job Details:
01/26/2024
Unit checking okay. Good wash action and all functions checking okay. Will call if reoccurs
We serviced a
WHIRLPOOL WASHER
Model WFW5090JN0
Near Springfield, MA 01103
Roger R.
Job Details:
01/26/2024
Checked unit and found operating normal. All okay