We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Davidson, NC 28036
Mark C.
Job Details: 09/08/2023
Unable to recreate issue. Instructed customer to keep an eye on the unit and if the problem happens again to give us a call.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Millbury, MA 01527
Angel R.
Job Details: 09/08/2023
"Ali Ed glass panels, tested ok."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Shrewsbury, MA 01545
Angel R.
Job Details: 09/08/2023
"Installed pump, tested ok. Did not need wire harness."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Charlton, MA 01507
Angel R.
Job Details: 09/08/2023
"Installed heater as well as thermistor, tested ok. Advised customer to keep an eye on temp over the next couple days. Want to add upon first visit I checked Athena board and it is current non defective one."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Davidson, NC 28036
Mark C.
Job Details: 09/08/2023
Installed new inlet unit is fully operational with no leaks.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ01
Near Worcester, MA 01604
Aimee Z.
Job Details: 09/08/2023
"Theres ice bottom of evap blocking the chute to fridge steamed out, found little air flow to the fridge fan running.Ran in diagnostics couldnt get into to test the heaterDoors are closing fine Problem air flow Ordering new Cntrl and fan; ordrng 1 W11369036 (Evap fan) and 1 W11673316 (Damper) and 1 W11446726 (Cntrl)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Rockwell, NC 28138
Vincent O.
Job Details: 09/08/2023
Found unit stuck in default drain. Cleared previous cycle. Started new cycle. Unit operating properly. Ran diagnostics and verified no errors. Calibrated control. Tested and verified proper operation. All functions check ok. Set normal cycle and verified unit fills and goes to wash. Set to drain/spin and verified unit locks properly and initiates spin cycle. Did find worn hub and gearcase leaking oil. Unit will need drive assembly replaced soon. Possible cause of issue. Customer will buy new if issue continues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Lexington, NC 27292
Vincent O.
Job Details: 09/08/2023
Found compressor seized and not pumping. Humming and clicking. Order and replace compressor. R600 unit. ; ordrng 1 W11574734 (Compressor)
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Lexington, NC 27295
Vincent O.
Job Details: 09/08/2023
"Found blower wheel still rubbing housing with heavier loads. Found rear bulkhead is bent causing misalignment of wheel and housing. Order and replace bulkhead, housing, and wheel together. ; ordrng 1 W10828905 (Bulk head) and 1 WP8577230 (Housing) and 1 WP694089 (Wheel)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Worcester, MA 01604
Aimee Z.
Job Details: 09/08/2023
"Installed new heater replacement and new sump , and new float completeRan diagnostics no error codes at end and checked for leaks ; dspstn on spec-tagged invntry: 1 W11537778 HEATER W/NUTS"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near South Hadley, MA 01075
Mike K.
Job Details: 09/08/2023
"Unit turned off several times, lights still on, but display showing off the could set temp and turn back on. Repeated failure several times then remained running and has run since. Failure of u/I board, small chance of main control also failing, but by description just the u/I board. Quoted for u/I board and labor. Cs will talk it over with spouse. Collected for service call today. Saved estimate and estimate is good for 7 days."
We serviced a
LG DRYER
Model DLG3051W
Near South Hadley, MA 01075
Mike K.
Job Details: 09/08/2023
"Belt cracking, both from supports worn through and post damage, idler damage.Quoted for belt, idler, supports, igniter and labor. Denied. Collected for service call."
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near West Hartford, CT 06117
Chuck M.
Job Details: 09/08/2023
Customer complaint is that washer does not start cycle. Ran diagnostics and found error codes F6e2 HMI cant hear ACU. Communication error. F6e3 ACU cant hear HMI. Communication error. Quoted P&L. Customer will buy new.
We serviced a
KITCHENAID RANGE
Model KSEB900ESS6
Near Wethersfield, CT 06109
Chuck M.
Job Details: 09/08/2023
"Customer complaint is that range is not working. Inspected and found terminal block shorted and main wire harness burned. Ordered main harness, wire shield and terminal block 2 extra time slots. ; ordrng 1 W10655441 (wire-insul) and 1 W11454502 (Main Harness) and 1 WPW10245259 (block-term), rqstng P&A on 2 ExtraTimeSlots (Extra Time Slots)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Charlotte, NC 28278
Robert A.
Job Details: 09/08/2023
Cx complaint that the unit is not starting. I inspected the unit to confirm the complaint. The unit started with no problem. I found no error codes. I checked the harness and found some of it had melted to the rubber on the panel. I separated it and wrapped the sections in e tape. The unit is working as designed.
We serviced a
MAYTAG DRYER
Model mde21pndyw
Near Enfield, CT 06082
Chris B.
Job Details: 09/08/2023
After taking apart the unit to install new part found that the motor was broken and quoted customer for motor and blower wheel but customer decided not to repair the dryer due to price of parts and labor. Mentioned to the that we will refund them for the part and part of the labor and well charge them only for the trip fee. Office will contact customer when all is taken care of. ; dspstn on spec-tagged invntry: 1 WP33002535 BELT
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Enfield, CT 06082
Chris B.
Job Details: 09/08/2023
Complaint that the unit is not starting any cycle and wont respond to changes on the control panel. Found bad lid lock. Replaced part and unit running normal. Ran two diagnostic cycles and working properly.; used 1 W10861642 (DOOR LOCK) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Enfield, CT 06082
Chris B.
Job Details: 09/08/2023
"Complaint that the unit is not making ice at times. Found ice flapper not holding a seal properly. Found condensation on the ice chute sign of warm air sneaking in. Found ice cubes to the rear are frozen but the cubes to the front werent and that ice gets caught in the ice chute. Will order part for a return visit.; ordrng 1 W11423781 (Door Ice Chute), dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Kings Mountain, NC 28086
Ryan S.
Job Details: 09/08/2023
Customer complained unit not running. Upon arrival found power to unit. Tried to start unit and found timer knob loose. Inspected timer and found knob broke and timer shaft damaged. Ordering new timer and timer knob. Informed customers offfice will call when parts come in to schedule return call. ; ordrng 1 W11685947 (Timer) and 1 W11675852 (Timer knob)
We serviced a
MAYTAG DRYER
Model MED8630HW2
Near York, SC 29745
Mitch H.
Job Details: 09/08/2023
"Removed damaged door and installed new door. Tested, door operating properly."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Waxhaw, NC 28173
Mitch H.
Job Details: 09/08/2023
"Arrived, had customer sign damage waiver. Turned unit off at breaker. Pulled oven out of wall. Removed and replaced all ordered parts. Turned breaker on to test, no display or power. Checked and made sure breaker wasnt tripped, it was not. Turned breaker off. Removed covers and checked all connections on new parts, no issues found. Turned breaker back on, still no power. Turned breaker off. Opened junction box, disconnected oven wires in junction box. Turned breaker on, no power coming to junction box. Could not test unit. Advised customer that they would need an electrician to check breaker and incoming wiring. Once that is done if they have an issue they would need to call back. Leaving ticket as follow up in case they call.; O-emld tckt"
We serviced a
WHIRLPOOL DRYER
Model WED92HEFC0
Near Waxhaw, NC 28173
Mitch H.
Job Details: 09/08/2023
Checked and found door seal broken and pulled off. Dryer will need inner door replaced. Quoted customer for repair. Customer approved. Ordering inner door.; ordrng 1 W11188529 (Door)
We serviced a
MAYTAG DRYER
Model MGD4500MW1
Near Springfield, MA 01118
Roger R.
Job Details: 09/08/2023
"Found unit had a bad front motor mount. Will need a new motor. Installed and tested, all okay. ; used 1 279827 (MOTOR) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Springfield, MA 01107
Roger R.
Job Details: 09/08/2023
Installed new door panel due to corrosion at edges. All okay.
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Waxhaw, NC 28173
Mitch H.
Job Details: 09/08/2023
"Checked and found bellows moldy and has odor. Quoted customer for repair, customer approved. Removed and replaced bellows. Tested washer and checked for leaks. Operating properly with no leaks."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS20
Near Denver, NC 28037
Mark C.
Job Details: 09/08/2023
Installed new controls unit is fully operational.
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Dudley, MA 01571
Angel R.
Job Details: 09/08/2023
"Installed harness, UI was not needed. Found that nozzle on tub for the pressure sensor hose needed to be drilled out. Drilled out hole with the only bit I had. Found F0E5 off balance, F7E5 basket re-engagement failure. Found slider separating, will need new slider as I used my only one and have not been replenished. ; rqstng P&A on 1 W10734521 (slider)"
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ00
Near Waterbury, CT 06704
Jimmy R.
Job Details: 09/08/2023
"Tested unit and found microwave light not shutting off causing light and socket to burn, hacked voltage to socket and 120v continuously even when shutting off light on cntrl, control relay bad. Replaced control, bulb and socket checked light and it is now shutting off and back on properly; used 1 8206232A (BULB) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Southington, CT 06489
Jimmy R.
Job Details: 09/08/2023
"Installed all new parts and ran machine thew a calibration cycle, unit went threw properly. Ran a drain and spin and washer is now spinning properly and not bouncing all over all operations now working to specs"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Meriden, CT 06450
Jimmy R.
Job Details: 09/08/2023
"Checked over unit and found machine would run a diagnostics cycle no issues but when adding coins unit would not run or start, checked coin chute and found missing bracket that pushes on switch to tell computer money has been added, checked for bracket and found it on back wall. Reinstalled bracket and unit is now engaging and working properly"
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Cheshire, CT 06410
Jimmy R.
Job Details: 09/08/2023
"Tested washer and found console would not respond or power up ran a diagnostics cycle and unit came on then errors out F6e2 communication error, removed console and found solider joint touching each other due to corrosion cleaned cntrl and reprogrammed unit. Ran a wash and spin and unit wen thew properly.; dspstn on spec-tagged invntry: 1 W11400681 CNTRL-ELEC"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Prospect, CT 06712
Jimmy R.
Job Details: 09/08/2023
Removed old compressor and brazed in new replaced filter dryer and refilled unit with 5.00 oz 134a checked unit for leaking with uv light and found no issue with connections and no die anywhere. Advised customer to give unit 24hrs so temps can regulate all operations are now working to specs ; dspstn on spec-tagged invntry: 1 W10507884 COMPRESSOR
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Monroe, NC 28112
Jonathan J.
Job Details: 09/08/2023
I replaced ceramic holder for broiler element in microwave. I tested operations no additional issues found with oven or microwave booth or preheating fine with no further issues.
We serviced a
MAYTAG WASHER
Model MVWB855DC2
Near Marshville, NC 28103
Jonathan J.
Job Details: 09/08/2023
Compliant wash machine will not do anything shuts off after a few seconds. I found error codes F8e6 f9e1 f2e1 I found drain pump is locked up unit will need drain pump. Customer declined estimate here today. states they are going to pursue alternative means of repair fix at them selves.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Unionville, NC 28110
Jonathan J.
Job Details: 09/08/2023
"Replace control, evaporator fan motor through Mr. heater assembling tested operations evaporator producing a full frost pattern. No issues with sealed system. Found everything should be working just fine. ; dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR"
We serviced a
AMANA RANGE
Model ACR4303MMS0
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 09/08/2023
"Since I was here, the other element has failed. Im ordering another element the large element. No additional issues found. Im ordering two of them just to be on the safe side. ; ordrng 2 W11396790 (Element)s"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 09/08/2023
Complaint wash machine walking across the floor. I found F-Zero E3 out of balance load detective error code in history. I inspected suspension rods. I cleared error code. I performed a DLMS calibration cycle. I inspected rotor bolt on gearcase tested all operations no additional issues found with washing machine. Instructed customer unproper loading procedures of the washing machine.. performed a quick wash cycle. No issues in quick wash.
We serviced a
KITCHEN AID DISHWASHER
Model KDFE104HPS1
Near South Hadley, MA 01075
Mike K.
Job Details: 09/08/2023
"Unit did not desolve soap. Says unit not running properly. Ran a cycle to test. Control lock was on, turned off. filled fine and wash motor running fine.Had several cycles in a row where soap would just be sitting at bottom of unit undesolved.Spray arms are partially clogged, removed what would come out, but still restricted.Ran second time and again filled fine and wash motor running fine. 4-3, 7-1, (wash motor failure and no heat error) errors in history. Ran diagnostic cycle fine. Ordering spray arms and sump assy.Office to contact when parts come in to schedule return.; rqstng P&A on 1 W11085683 (Sump assy) and 1 W11101428 (Lower spray arm), ordrng 1 WPW10448645 (Mid spray arm)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Northampton, MA 01060
Mike K.
Job Details: 09/08/2023
Unit is under 1yr wp warranty per service bench.Support wheel is broken on lower bin. Ordering left side rail. Part is a special order. Office to contact when part comes in to schedule return.; ordrng 1 W11581314 (Left side rail)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Charlotte, NC 28217
Robert A.
Job Details: 09/08/2023
"Cx complaint that the unit is freezing item in the RC. I inspected the unit to confirm the complaint. I found the diffuser cover has moisture built on it, and ice on the diffuser behind the cover. I ran test 9 multiple times, the diffuser door works fine. There is air leaks from the sides of the diffuser. I applied permagum around the edge of the diffuser where it meets the cabinet. The unit is working as designed. I collected the service call fee by CC."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Charlotte, NC 28262
Robert A.
Job Details: 09/08/2023
Cx complaint that she is having an issue with the panel response again. I inspected the unit to confirm the complaint. I found an error code: f6e0. she says occasionally It will show a power loss and the clock time randomly becomes inaccurate. All buttons seem to work fine at the moment. Both the oven and MW are working fine as well. Im ordering a new main control board and panel to resolve the issue.; ordrng 1 W11600321 (UI panel) and 1 W11261167 (Comtrol board)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Charlotte, NC 28262
Robert A.
Job Details: 09/08/2023
"Cx complaint that the unit is shaking violently. I inspected the unit to confirm the complaint. The cx has a video of the issue. She had a load running when I arrived, I stopped the load and checked for error codes. I found no error codes. I ran a calibration cycle and manual spin and agitate. Both passed with no issues, the suspension is good. I put the clothes from the cycle that was running in the tub and ran a manual spin, it did not shake violently. However I noticed the height of the unit was at its lowest, I pushed the tub down and it easily hit the ground. Meaning it does not take much for a heavy load to hit the ground. Load are at its heaviest when they are wet before the spin cycle. The shield underneath has marks showing friction with something, all parts behind the shield are in good condition. The unit was probably bouncing off the ground when heavy loads started spin cycles. I elevate the unit adjusting the leveling feet to prevent the unit from hitting the ground. I tested the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS3
Near Charlotte, NC 28269
Robert A.
Job Details: 09/08/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Matthews, NC 28105
Jonathan J.
Job Details: 09/08/2023
"I replace compressor charged unit with 58 g of refrigerant weighed it in Tested operations unit is cooling as of right now. Used endoscope to verify frost pattern being produced going all the way across the top of the evaporator. Customer to allow 24 hours for unit to get down to temperature. ; used 1 W11506635 (COUPLER 6 NF MS SV), and 1 W11109499 (FILTER DRIER-TUBE R600a) from stock"
We serviced a
KITCHENAID RANGE HOOD
Model KVWB406DSS4
Near Matthews, NC 28104
Jonathan J.
Job Details: 09/08/2023
"Complaint had an issue with the venting on the roof, causing water whenever it would rain to leak straight down into range hood, causing it to flood, cooktop and countertops. Due to the roof leak enter venting system that has been corrected. Vent assembly has corroded out. corrosion is not covered acts of God or not covered under manufactures warranty customer to seek assistance from builder as issue is caused by a builder issue."
We serviced a
WHIRLPOOL WASHER
Model LSC9355BQ1
Near Holyoke, MA 01040
Roger R.
Job Details: 09/08/2023
Installed new lid switch
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDW03
Near Charlotte, NC 28209
Jeff L.
Job Details: 09/08/2023
Replaced ice maker kit unit filled ran and checked okCall complete
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Waterbury, CT 06708
Jimmy R.
Job Details: 09/08/2023
"Ran washer and found when switching to a wash unit would start making a loud buzzing noise coming from under unit, checked noise and found actuator faulty replaced and recalibrated unit ran a wash cycle and all operations now working to specs ; used 1 WPW10006355 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Charlotte, NC 28215
Jeff L.
Job Details: 09/08/2023
Found defrost drain line stopped up and left front leg damaged need to order roller assembly. I removed all ice build up on bottom of freezer door and cleaned out drain that part ran and checked ok.Part WPW10359255; ordrng 1 WPW10359255 (Roller assembly)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Mint Hill, NC 28227
Jeff L.
Job Details: 09/08/2023
"Found unit with water in it. When I tilted it back I noticed the capacitor was hanging out of bracket and had been roughed up pretty good. I replaced capacitor and out unit into service mode and no fault codes were present. I ran unit on quick wash cycle to see if it advanced it did unit ran and checked ok(Call complete); dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP , used 1 W11395618 (Capacitor) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Charlotte, NC 28270
Jeff L.
Job Details: 09/08/2023
Found console coming apart so the unit will not operate throwing F6 E1 fault code. I also ordered control board to make a good repair. Office will call customer when part comes iPart W11660284Part W11632709; ordrng 1 W11660284 (Console) and 1 W11632709 (Control)
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ0
Near West Hartford, CT 06110
Ruben C.
Job Details: 09/08/2023
Checked unit found water valve cracked replaced water valve took pics of unit tested operation normal; used 1 WPW10327249 (VALVE) from stock
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ00
Near Torrington, CT 06790
Ruben C.
Job Details: 09/08/2023
Checked evap havent little frost pattern only frost on right side ordering comp and evaporator normal brazing on filter drier; rqstng P&A on 1 WPW10507886 (Comp) and 1 Time (Extra time) and 1 W10836706 (Evap)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near East Granby, CT 06026
Gary V.
Job Details: 09/08/2023
"Inspected and found no ice production, cycled thru diagnostics and found e2 fault, I/m motor lost position, attempted to cycle I/m thru harvest and teeth no longer turning, I/m filled with water though, I/m broken. Will submit estimate and call for return date.; rqstng P&A on 1 W11658802 (Ice maker)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB07
Near Windsor, CT 06095
Gary V.
Job Details: 09/08/2023
"Inspected and found multiple problems, main acu no longer sending voltage for lite and loud humming coming from high voltage side, will order parts and return.; ordrng 1 W11552018 (Main acu) and 1 W10850446 (Cap) and 1 W11256462 (Diode), dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Windsor, CT 06095
Gary V.
Job Details: 09/08/2023
"Part still not in, will call customer when part comes in for return date.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY5
Near Coventry, CT 06238
Gary V.
Job Details: 09/08/2023
"Inspected and found no cooling or frost pattern , compressor shutting down on overload and needs new compressor, quoted for repair and they will call if wants repaired."
We serviced a
KENMORE REFRIGERATOR
Model ="79571053011"
Near Tolland, CT 06084
Gary V.
Job Details: 09/08/2023
"Inspected and found right ff door gasket torn, will order and call customer with return date.; ordrng 1 ADX73550624 (Right side ff gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Enfield, CT 06082
Chris B.
Job Details: 09/08/2023
Complaint that the door gasket and mullion is broken. Quoted parts and labor but customer will hold off on fixing the unit. Collected trip fee.
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258FEZ02
Near Litchfield, CT 06759
Ruben C.
Job Details: 09/08/2023
Checked unit found jazz board keeping damper closed and not going into defrost replaced control board; used 1 WPW10503278 (Control) from stock
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Harwinton, CT 06791
Ruben C.
Job Details: 09/08/2023
"Checked unit no power at all no light in cabinet tried to get to fuse its inside unit no power getting to front control board setting up for two people ordering parts to have on hand; ordrng 1 W11443147 (Acu) and 1 WPW10531156 (Filter board) and 2 W10138793 (Fuse)s, rqstng P&A on 1 Helper (Helper)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JCD2389GTB
Near Bristol, CT 06010
Ruben C.
Job Details: 09/08/2023
Replaced thermostat comp started normally started cooling advised cust to let unit operate for 24 hours
We serviced a
JENN-AIR MICROWAVE
Model JMC2430IM03
Near Matthews, NC 28105
Jeff L.
Job Details: 09/08/2023
Found unit with power but no power coming thru UI did have 14 dc volts coming to UI I did not see any physical damage to the wires or harness all components are in good condition. Customer has had this component changed out 3 times. If I put one on its the 4th. The customer does not want unit repaired she is in contact with Jenn air for new microwave. Gonna complete call at this timeChris SR#7737281318
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Charlotte, NC 28277
Jeff L.
Job Details: 09/08/2023
Found right side door hinge bad and needs to be replaced so I ordered both. I will replace door gasket on return visit ; ordrng 1 W11573702 (Door hinge) and 1 W11573703 (Door hinge)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Charlotte, NC 28277
Jeff L.
Job Details: 09/08/2023
Found heater not coming on. Put unit into service mode and then checked for fault codes. None were present but this heater is not coming on at all. Will order parts to make good repair. Office will call customer when parts come inPart W11672225Part W11632693Part W11537778; ordrng 1 W11672225 (Control) and 1 W11632693 (UI) and 1 W11537778 (Heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Charlotte, NC 28216
Robert A.
Job Details: 09/08/2023
"Cx complaint that the unit is still making the noise from the evap fan. I inspected the unit to confirm the complaint. I found the noise does not occur when the FC evap cover and housing are not in place. I took photos of the dents in the cabinet liner. I made similar adjustments again to the evap cover and housing. The noise is not present at moment, same thing happened last time. I believe the adjustments are negated by the parts moving through the cooling process, the unit needs a new evap cover and housing as well as an evap fan housing to fully resolve the issue. Im ordering the part for the return visit.; ordrng 1 W10251462 (Fan scroll) and 1 W10260378 (Freezer air duct) and 1 WPW10388268 (Evap cover)"
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Enfield, CT 06082
Chris B.
Job Details: 09/08/2023
Complaint that the unit is not starting any cycle. Found bad connection in the pressure switch to control board. Readjusted connection and ran three diagnostic cycles and unit working normal.
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Palmer, MA 01080
Chris B.
Job Details: 09/08/2023
Complaint that the unit is making loud noises while spinning. Found bad gear case and quoted customer for parts and labor. Customer not interested in fixing yet and will look into another alternative.
We serviced a
KITCHENAID MICROWAVE
Model KMLS311HBS1
Near Rocky Hill, CT 06067
Chuck M.
Job Details: 09/08/2023
Customer complaint is that microwave door does not close. Inspected and found door eject motor is stuck closed causing motor to continue receiving voltage. Ordered interlock assembly ; ordrng 1 W11244495 (interlock)
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE00
Near Portland, CT 06480
Chuck M.
Job Details: 09/08/2023
Assisted Tech with repair.
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Fort Mill, SC 29708
Mitch H.
Job Details: 09/08/2023
"Removed and replaced filter housing. Tested dryer, all operating properly."
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW3
Near Waterbury, CT 06708
Jimmy R.
Job Details: 09/08/2023
Tested washer and checked for errors found F8e1 long fill F7e1 tachometer missing or wrong signal ran unit threw a test cycle and found no water coming in on the hot side removed hot connection and found no water entering machine house valve not opening. Checked actuator and and found ok recalibrated unit and ran wash cycle all operations are no working to specs advised customer on replacing house valve and running unit on tap cold for now. If any issue with unit they should get unit swapped out for new its a day old and had an issue
We serviced a
GE RANGE
Model Jgbs3orek1ss
Near Springfield, MA 01104
Roger R.
Job Details: 09/08/2023
Found unit had a bad oven ignitor. Quoted 89.99 plus tax for part and $199 labor charge. Replaced and checked all okay. ; used 1 12400035 (IGNITOR FLAT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Ellington, CT 06029
Gary V.
Job Details: 09/08/2023
"Installed new main acu and thermistor and cycled back on, please allow 24-48 hours for temps to regulate."
We serviced a
LG REFRIGERATOR
Model LTCS24223W/07
Near Manchester, CT 06040
Jeremy B.
Job Details: 09/08/2023
Still getting condensation under fresh food door. Found doors sealing properly. The house is very hot. The condensation is due to the ambient conditions.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 09/08/2023
Washer not agitating. Found broken shifter. Replaced and ran calibration then self test all checks ok. ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL DRYER
Model MED3500FW0
Near Glastonbury, CT 06073
Jeremy B.
Job Details: 09/08/2023
Dryer not heating. Found open heater. Replaced and tested all checks ok. ; used 1 WP8544771 (ELEMENT) from stock
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE00
Near Portland, CT 06480
Jeremy B.
Job Details: 09/08/2023
"Installed new pan heater, compressor. Pulled vacuum then recharged with 6oz of R134a. Please allow 24 hrs for temps to stabilize. ; dspstn on spec-tagged invntry: 1 W10276644 COMPRESSOR"
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFZ02
Near Manchester, CT 06040
Jeremy B.
Job Details: 09/08/2023
Customer getting ice build up at front of freezer and eventually builds in air vents. Found freezer door warped and a gap between liner and casing causing warm air to migrate. Needs bottom filled in with silicone and new freezer door and gasket. ; ordrng 1 LW10856271 (Door) and 1 WPW10612925 (Badge) and 1 W10249196 (Gasket) and 1 Wp482338 (Adhesive)
We serviced a
WHIRLPOOL WASHER
Model WFW9200SQ02
Near West Hartford, CT 06119
Chuck M.
Job Details: 09/08/2023
Customer complaint is that washer is not draining properly. Found sock in coin catch. Bearings are worn. Customer will buy new.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near West Hartford, CT 06117
Chuck M.
Job Details: 09/08/2023
Customer complaint is that refrigerator has frost buildup in freezer and condensation in FF section. Found gap at bottom trim panel causing warm air into unit. Took pics. Called techline and sent pic. Tech determined unit is unrepairable. SR# 7737278249
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HZ1
Near Webster, MA 01570
Angel R.
Job Details: 09/08/2023
"Installed switch as suggested by Randy, tested ok. Surface element was not needed. Possible mistake when getting reading on limiter of element as discussed. Old not put TS used part for P&A underneath its settings.; used 1 WP3149400 ( INFINITE SWITCH) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REM04
Near Charlotte, NC 28210
Jeff L.
Job Details: 09/08/2023
Found no frost pattern on the evaporator. Went to back of unit found compressor running and pumping the high side line was room temperature this unit either has a leak or restriction. Not sure where it may be so I ordered the complete seal system which all or some may be needed. Office will call when parts come in(R600) SYSTEM; ordrng 1 W11598433 (Evaporator) and 1 W11557425 (Compressor) and 1 W11644420 (Condensor)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Gastonia, NC 28056
Ryan S.
Job Details: 09/08/2023
"Customer complained unit leaking says its very little sometimes and sometimes a lot, upon arrival ran service mode and no error codes present, filled unit and found water dripping from hot water valve inside panel. Replaced valve and ran unit again. Near end of cycle found water filling drain line plumbing in home. Informed customer they will have to call a plumber for this issue. Said when the drain line fills with water is probably when it leaked a lot and when it was leaking just a little from the drip from old water valve. Verified proper operation of unit. Customer just needs to get plumbing fixed for intermittent drain issue. ; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Gastonia, NC 28052
Ryan S.
Job Details: 09/08/2023
Customer complained of a error code. Found f8e4 error. Ran service mode and found only f8e4 error. Ran service mode and found leak at sump assembly. Ordering sump. Scheduled return call for 9-13-23 wants after 9am. ; ordrng 1 W11416363 (Sump)
We serviced a
GE REFRIGERATOR
Model GNS23GSHBFSS
Near Southwick, MA 01077
Mike K.
Job Details: 09/08/2023
"Fr temp at 4 on arrival, 37 in rf. Ice bin had two small chunks of cubes and rest of bin individual cubes.Colder then last visit and cubes more solid. Raised temp setting up n rf and damper closed, left rf set at 38, where damper closed, and turned down temp setting for freezer to coldest setting. Cs to monitor. If continues issues could be control/sensors or beginning of sealed system issue.WR55X11164 $201.76 control. WR55X23924 $201.29 main control. WR55X10025 $29.26 rf sensor.Explained costs of potential parts of issue remains and not something cs would invest in unit."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 09/08/2023
"Replace motor some assembly, antacid operations inspected for leaks no leaking found everything is working quietly and normally now no more loud squealing noise when wash motor is running.; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP"
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Bessemer City, NC 28016
Ryan S.
Job Details: 09/08/2023
"Returned to install new harnes, installed new harness and ran service mode and verified proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Lexington, NC 27295
Vincent O.
Job Details: 09/08/2023
Sr#7737278773. Found plastic tab attached to liner broken causing rail to sink. This is not repairable. Documented with whirlpool.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Denver, NC 28037
Mark C.
Job Details: 09/08/2023
Installed new motor unit is fully operational.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Fort Mill, SC 29708
Mitch H.
Job Details: 09/08/2023
"Checked ice door, closing and sealing properly. Cycled ice maker, valve and other components. All operating properly. Customer says they are getting condensation around ice bin and water dripping from ice side of dispenser. Requesting P&A for ice compartment door.; rqstng P&A on 1 W11268536 (Ice compartment door)"
We serviced a
GE LAUNDRY CENTER
Model GUD24ESSM1WW
Near Springfield, MA 01109
Roger R.
Job Details: 09/08/2023
Was unable to remove hub nut. We tried locating the mfg tool but were unsuccessful. Attempted using a locally purchased socket but it wasnt deep enough to reach the nut due to the shaft. Called BK was told to inform customer we will call regarding possible refund of monies paid for repair. Tool all parts back. Tub no longer has any packing materials.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Troutman, NC 28166
Vincent O.
Job Details: 09/07/2023
Found evap completely frozen over causing no cool condition. Order and replace harness. Instructed customer to thaw unit 24hrs prior to return. ; ordrng 1 W11650661 (Heater)
We serviced a
JENN-AIR MICROWAVE
Model JMW3430WP01
Near Mooresville, NC 28117
Vincent O.
Job Details: 09/07/2023
Found turntable motor had fallen out of place. Reinstalled properly and secured. Tested and verified proper operation. All functions check ok.
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Mooresville, NC 28117
Vincent O.
Job Details: 09/07/2023
Found customer complaint of squealing noises and rattling noises. Found squealing noises coming from roller and rattling from blower wheel. Unit will need noise reduction kit and roller kit. ; ordrng 1 4392067 (Roller kit) and 1 W11401018 (Svc kit)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MPS00
Near Charlotte, NC 28211
Jeff L.
Job Details: 09/07/2023
Found evaporator frosted over defrosted unit down and then put unit into fault code mode and had F4 E1 which means we have a bad heater. Heater needs to be replaced. I advised customer of the part being special order and that the fridge may go down again before part comes in so I advised not to put a bunch of groceries in unit unit Repair is made. Office will call when part comes in; ordrng 1 W11626107 (Heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Clover, SC 29710
Mitch H.
Job Details: 09/07/2023
"Checked and found refrigerator LED flashing, not staying on. Refrigerator and freezer temps good but customer says they have been fluctuating. Attempted to enter diagnostics, control would enter but could not advance through steps. Requesting P&A for LED and user interface. Called to check part availability and set return visit for Wednesday 9/14, 12-5; rqstng P&A on 1 W11284720 (User interface) and 1 W11527432 (LED module)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Cherryville, NC 28021
Ryan S.
Job Details: 09/07/2023
"Customer complained unit wont run,upon arrival found motor error, ran service mode and found capacitor bad, unit is out of warranty but S17538 covers labor and parts, replaced capacitor and verified proper operation. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"
We serviced a
WHIRLPOOL WALL OVEN
Model WOC54EC0HS22
Near Charlotte, NC 28278
Robert A.
Job Details: 09/07/2023
"I installed the ordered control board and inverter board. I was not able to install the magnetron because magnetron sent was different from the original and would not fit in place. The terminal is on a different side. I tested the unit and it still is not heating. I called techline to document the issue. Tech line verified that the magnetron is the correct part, it is correct the part may have been wrongly packed. Im ordering another magnetron and a MW control board for the return visit to resolve the issue.Sr7737274539; ordrng 1 W11325603 (MW control) and 1 W11578959 (Magnetron)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near Clover, SC 29710
Mitch H.
Job Details: 09/07/2023
"Replaced ice maker. Entered diagnostics. Ran test 120 to cycle ice maker, completed and returned to home position. Ran test 97, fill valve actuated and filled properly."