We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW01
Near West Hartford, CT 06107
Chuck M.
Job Details: 06/22/2023
Installed control and programmed. Advised customer to allow time for unit to stabilize and reach proper temperature.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Southington, CT 06489
Jimmy R.
Job Details: 06/22/2023
"Checked over unit and found when fridge would come on calling for cooling unit would make a loud noise coming from back of machine, removed rear cover and found fan blade had slid down hitting house making loud noise, adjusted fan but it wanted to keep sliding down shaft added some tape to stop from sliding will order new fan blade,fan motor and baffle ; ordrng 1 W11127829 (Fan motor) and 1 W11204896 (Fan blade) and 1 WPW10570380 (Baffle)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Berlin, CT 06037
Jimmy R.
Job Details: 06/22/2023
"When arrived found unit had stopped cooling and only lasted for 2 days then warmed right up, removed both fridge and freezer evap covers and checked for leaking with uv light found fridge evap leaking at crimp on evaporator this caused unit to stop cooling. Replaced fridge evap,solenoid and compressor filled unit with 6 oz 134a and checked cooling, found unit now frosting up and working to specs"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Berlin, CT 06037
Jimmy R.
Job Details: 06/22/2023
"Checked over machine and found unit would not start a wash cycle due to lid not locking found lid strike broken off in lock causing issue, replaced bad strike with new and recalibrated machine ran wash cycle and all operations now working to specs ; used 1 W11457841 (STRIKE) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ3
Near Southington, CT 06479
Jimmy R.
Job Details: 06/22/2023
"Installed new glass top due to silicone on old coming apart, cleaned glass top and top now looks good and all functionings operating to factory specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Waterbury, CT 06706
Jimmy R.
Job Details: 06/22/2023
"Tested unit and found both sections cooling but not cooling to correct temps, checked evaporator for frost and found weak frost pattern checked compressor and unit is running but super hot to touch. Found unit kicking off on an overload causing unit to work and not work compressor is starting to fail. Checked doors and found gasket not sealing on top left and bottom of fridge door found door had dropped not allowing seal to touch cabinet, will order new compressor kit,couplers also shims and silicone for doors, parts tentative due to compressor a special order advised when karts are in we would call for return visit advised customer fridge will work the same and stay cooling ; ordrng 1 W11580057 (Compressor kit) and 1 W11504447 (Coupler) and 1 W11504445 (Coupler) and 1 WP99003172 (Silicone) and 3 WP2258681W (Shim)s and 3 WP487576 (Washer)s and 2 WP489467 (Washer)s"
We serviced a
WHIRLPOOL RANGE
Model KFGC558JSS05
Near Sutton, MA 01590
Chris B.
Job Details: 06/22/2023
Complaint that the range is making a buzzing noise from the front section where the knobs are at. Found no issues with the noises. Found no loose wiring. No error codes nor issues during diagnostic test. Mentioned to the customer to keep an eye on the stove.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRS07
Near Webster, MA 01570
Chris B.
Job Details: 06/22/2023
"Complaint that the unit is not cooling properly. Found evap frozen over. Went through diagnostic test, heating element is working properly, evap fan working properly but found bad control board as found in service pointer control board needs replacing. Refrigerator still under warranty. Technical Service Pointer #: W11642483 Rev C; ordrng 1 W11546609 (Control Board) and 1 WPW10384183 (Thermistor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Charlton, MA 01507
Chris B.
Job Details: 06/22/2023
Replaced all parts and dishwasher running normal. Great water coverage.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFF2055FRZ00
Near Holden, MA 01520
Angel R.
Job Details: 06/22/2023
Quoted customer on new UI and mullion plus labor. Water droplets collected at UI from moisture buildup and panel is not responsive. Sent quote customer will think about it.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Charlotte, NC 28227
Jeff L.
Job Details: 06/22/2023
Found dishwasher not level and the top of door hitting countertop. The installer was using the door to secure the dishwasher because there are no mounting brackets on top of dishwasher fastened to countertop the dishwasher is tilting forward. Also the dishwasher front legs are on shims and the left front leg was not on at all. I put leg back on shim and leveled off dishwasher. I have run test cycle on dishwasher and no components are leaking or showing any signs of leakage. I advised the customer the dishwasher has to be mounted properly or it will continue to tilt forward and the left leg could come off shim dropping left front down causing a possible leak.this will be a install and instruct one time education. Found a lot of soap in dishwasher removed all excessive soap from tub advised customer to cut soap in half. I also advised her to contact installer and have them come out and properly install dishwasher for warranty purposes and water damages.. unit ran and checked ok(Call complete); dspstn on spec-tagged invntry: 1 WPW10524469 GASKET
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Charlotte, NC 28270
Jeff L.
Job Details: 06/22/2023
"Found left front side of fridge was raised much higher than right. Upon inspection I found the floor is not level allowing the fridge to bobble around and not fit securely to the floor, that is why its raised so high on one side.I advised customer of the situation with the floor by pulling out the fridge and showing her it was stable on that part of the floor and when pushed back to its resting place the bobbling started again. I did level off the fridge so doors were even. Customer said they would shim the floor in back where fridge sits. Unit ran and checked ok(Call complete)"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Charlotte, NC 28215
Robert A.
Job Details: 06/22/2023
"Cx complaint that that the unit is not starting cycle. I inspected the unit to confirm the complaint. I found error codes: f7e1 f7e7. I ran manual spin and agitate, the actuator did not move at all. I replaced the actuator and tested the unit for the cx. The unit is working as designed. ; used 1 W10913953 (Actuator) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Matthews, NC 28105
Jeff L.
Job Details: 06/22/2023
"Replaced UI housing unit filled,washed,and drained checked all components of dishwasher every operating normally. Also installed both door hinges to resolve scraping noise. Showed the customer all operations are normal. Unit ran and checked ok(Call complete)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF31FMESBSR/AA
Near Monson, MA 01057
Gary V.
Job Details: 06/22/2023
"Inspected and found wire terminal and connections for ff fan assy rusted and corroded, unit not repairable by us, liability issue."
We serviced a
WHIRLPOOL FREEZER
Model MFW2055FRZ00
Near Suffield, CT 06078
Gary V.
Job Details: 06/22/2023
"Inspected and found freezer door out of alignment and not closing properly, replaced shims in door and hinge and cycled, tested fine.; used 3 WP488881 (WASHER) from stock"
We serviced a
WHIRLPOOL WASHER
Model LTE6234DZ2
Near Enfield, CT 06082
Gary V.
Job Details: 06/22/2023
"Inspected and found agitator dogs stripped and lid switch broken, processed cc for repair, but customer declined repair,. Called office and spoke with Crystal and gave cc number for credit of $229.70. Customer will call if wants repaired."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Enfield, CT 06082
Gary V.
Job Details: 06/22/2023
"Inspected and found evaporator packed in frost and ice, unit no longer defrosting, cycled thru diagnostics and main acu no longer sending voltage for defrost, will submit estimate and call. Customer said she will have unit defrosted for return trip.; rqstng P&A on 1 WPW10316428 (Heater) and 1 WPW10384183 (Freezer thermistor) and 1 W11357371 (Control box)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Troutman, NC 28166
Vincent O.
Job Details: 06/22/2023
Found door panel delaminating. Order and replace panel. ; ordrng 1 W11416788 (Panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Hartford, CT 06106
Chuck M.
Job Details: 06/22/2023
Adjusted refrigerator legs to closer gap. Took pic.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ09
Near Hartford, CT 06114
Chuck M.
Job Details: 06/22/2023
Installed door and badge. Checked ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20EVMS5
Near Bristol, CT 06010
Ruben C.
Job Details: 06/22/2023
Cust cancelled service did not know she would have to pay additional labor
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Waterbury, CT 06704
Martino S.
Job Details: 06/22/2023
"Customer complaint of unit leaking from the bottom, customer disconnect water and pull unit out. I flip unit onto the back and look underneath the sump. The sump is leaking from rubber gasket connected to the motor. Part order or return service tentative P/A.; ordrng 1 W11085683 (Sump motor)"
We serviced a
MAYTAG DRYER
Model MEDB00VQ0
Near Windsor, CT 06095
Martino S.
Job Details: 06/22/2023
"Check unit as per customer making noise, ran unit and unit making grinding noise. Take unit apart and found drive belt pulley defective, replace pulley, vacuumed and put unit back together then check unit working to specs.; used 1 279640 (Pulley) from stock"
We serviced a
WHIRLPOOL WASHER
Model GHW9150PW0
Near Windsor, CT 06095
Martino S.
Job Details: 06/22/2023
"Check unit as per customer for noise, check basket inside tub before ran spin cycle basket very loose. Ran drain and spin cycle and unit making noise like train on track. Customer decline transmission tub repair not cost effective."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Springfield, MA 01104
Martino S.
Job Details: 06/22/2023
"Check unit as per customer complaint unit making noise, ran unit into drain and spin no noise unit works fine. Ran wash cycles unit fill and start to agitate unit makes grinding noise, check roaster, clutch and motor all check ok, unit needs transmission and customer undecided at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Worcester, MA 01604
Chris B.
Job Details: 06/21/2023
Complaint that the unit will make ice and stopped working and now they get no ice. Ran diagnostic test and ice maker did not run. Tried to turn but would stop. Will order parts for a return visit.; ordrng 1 W11546935 (Ice Maker Kit)
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Shrewsbury, MA 01545
Angel R.
Job Details: 06/21/2023
F6E2 communication error. Could not run diagnostics cycle or calibration. Could not run any cycles at all only have access to error codes. Quoted customer on new UI panel and install and he decided to go with a new washer.
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Gastonia, NC 28056
Jeff L.
Job Details: 06/21/2023
Put some clothes in washer Then put into diagnostics and there were no fault codes present. So I put unit on normal cold wash load and found cold water solenoid completely stopped up with debris. To much in there so I just replaced water valve part# W11165546. I also calibrated the tub to make sure it was sensing proper weight. Unit ran and checked ok(Call complete); used 1 W11165546 (Water valve) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Easthampton, MA 01027
Mike K.
Job Details: 06/21/2023
"Unit not cooling in rf or fr. Unit was unplugged on arrival. Plugged in and went into diagnostics, verified sensors passing, damper working, compressor/fans working. Unit still had build up on Evap cover, took off and Evap clogged. Put into defrost and nothing, steamed clear connectors and found brown lead pulled out of connected with slight pull, reinserted and verified voltage coming to heat element. Defrosted fine.Steamed rest of Evap clear.Cs to monitor, if reoccurs order harness and heater."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Easthampton, MA 01027
Mike K.
Job Details: 06/21/2023
"Unit forming ice and leaking in bottom of freezer, clogged Evap drain, attempted to steam clear and would not, removed rear drain and found clogged, was able to clear. Cleaned up water/ice and unit draining properly. Fr door not closing and sealing fine."
We serviced a
WHIRLPOOL WASHER
Model WTW4900BW0
Near East Longmeadow, MA 01028
Roger R.
Job Details: 06/21/2023
"Found unit leaking from tub seal and gearcase noisy during spin cycle. Unit will need new gearcase, belt, hub, actuator and clutch. Will submit for authorization and call to reschedule ; rqstng P&A on 1 W11454372 (GEARCASE) and 1 W10528947 (HUB) and 1 WPW10006355 (ACTUATOR) and 1 W10721967 (CAM KIT) and 1 WPW10006384 (BELT)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Blacksburg, SC 29702
Mitch H.
Job Details: 06/21/2023
"Confirmed purchase date and took picture of receipt. Entered diagnostics, found long fill errors. Checked valve, operating properly. Customer only has hot water coming in, no cold water to washer. Advised customer that washer must have both water lines connected and working. All washer components operating properly."
We serviced a
MAYTAG WASHER
Model MAV7000AWW
Near Shrewsbury, MA 01545
Angel R.
Job Details: 06/21/2023
"Found motor jammed and gunked up. Unit is about 20 years old. Advised customer motor needs replacing and to keep unplugged because the motor was smoking when attempted to test unit. Quoted him on parts and labor and he has decided to do the repairs himself. Called safety to document findings, After 20 minutes on hold I could not get through hung up."
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW
Near Shrewsbury, MA 01545
Angel R.
Job Details: 06/21/2023
Found unit getting power but control dead. Will order new control.; ordrng 1 W11543994 (Control)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Plainville, CT 06062
Ruben C.
Job Details: 06/21/2023
Sr 7736687365 checked unit found error for clothes being in unit while clean wash cust said they had on drain an spin tried out unit working normal might had in between on dial
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Lincolnton, NC 28092
Mark C.
Job Details: 06/21/2023
Installed new suspension ran wash cycle unit is fully operational.; dspstn on spec-tagged invntry: 1 W11130362 SUSPENSION
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Lexington, NC 27295
Jenn F.
Job Details: 06/21/2023
Ice maker was turned off before the customer went away for vacation. Has not made ice since turning it back on. E0 no ice maker error codes. Ran test 57 ice maker cycles complete. Ran test 45 ice maker filled with water. Ran test 36 to test ice fan. Tested ok. Customer to allow 24-48 hours for a full ice bin.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Kings Mountain, NC 28086
Ryan S.
Job Details: 06/21/2023
"Retuned to install hinges, installed hinges and door now operating correctly. Verified proper operation of the unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Charlotte, NC 28215
Ryan S.
Job Details: 06/21/2023
"Unit was. It in apartment 5003E it had bee, ,over to the Maintenance shop. Added maintenance guy to numbers in attention note for when tech comes back. Plugged unit in and compressor kicked out. Replaced start device and compressor started but compressor sounded really bad and kicked out after 2 minutes. Needs compressor unit is r600. Ordering compressor with couplers, filter drier with couplers and process tube, 2xtimeframe. Informed customer office will call to schedule return call when parts come in. Unit is under 60month extended warranty for compressor repair. Talked to receptionist about needing trip fee for call. She said she will talk to her boss to collect the trip fee or find the receipt. She cant make payments she will have to talk to her boss to call corporate about the situation. told her to call office to pay for job or talk to office about situation. Could not collect payment on site. ; rqstng P&A on 1 W11370574 (Compressor) and 1 W11504415 (Compressor partA) and 1 W11504431 (Compressor partB) and 1 W11506619 (Compressor partC) and 1 W11109499 (Filter drier) and 1 W11504445 (Drier partA) and 1 W11504449 (Drier partB) and 1 W11506635 (Process tube) and 1 2xtimeframe (2xtimeframe)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Charlotte, NC 28214
Ryan S.
Job Details: 06/21/2023
"Customer complained unit was too cold, took temps and ref was 25° customer didnt use unit much so showed customer how to fix settings to make refrigerator warmer. With air valve via max to min setting, and with computer control settings, via snowflake symbols. Customer is 100years old and opulent understand Manuel. Informed him unit is working as designed and set unit to cut off a little sooner so the refrigerator wont get as cold and showed him how to set unit himself now. Verified proper operation."
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Northbridge, MA 01534
Chris B.
Job Details: 06/21/2023
Replaced part and unit running normal. Did two diagnostic test and a calibration test. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GP0
Near Worcester, MA 01604
Chris B.
Job Details: 06/21/2023
Complaint that the unit upper rack. Found broken rail. Replaced part with TS. Unit working normal.; used 1 W11259786 (TRACK Right) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Worcester, MA 01604
Chris B.
Job Details: 06/21/2023
Complaint that the unit will make ice and stopped working and now they get no ice. Ran diagnostic test and ice maker did not run. Tried to turn but would stop. Will order parts for a return visit.; ordrng 1 W11546935 (Ice Maker Kit)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Newington, CT 06111
Ruben C.
Job Details: 06/21/2023
Checked unit ran diagnostics normal no abnormal noise from unit no error codes in memory tested normal could not duplicate any noise
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near New Britain, CT 06053
Ruben C.
Job Details: 06/21/2023
"Sr 7736685196 told by techline to seal bottom mullion which is away from liner but also found thermal fuse on harness for heating elelement showing open ordering harness; ordrng 1 W11609822 (Harness), used 1 WP482338 (Adhesive) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Charlotte, NC 28278
Jeff L.
Job Details: 06/21/2023
Found wire loose on ignitor reattached wire to ignitor checked all components on unit they all were good. Ran and checked unit passed service test. Unit ran and checked ok(Call complete)
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Enfield, CT 06082
Gary V.
Job Details: 06/21/2023
"Inspected and found off balance fault, ran calibration and cycled thru auto test and everything passed. Cycled and tested fine.; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW1
Near Ellington, CT 06029
Gary V.
Job Details: 06/21/2023
"800-662-3587 commercial techline. Unit needs key to get into diagnostics and clear stuck button code. Button stuck on panel has been fixed, but need to return to reset diagnostics.; ordrng 1 Wpw10114740 (Key)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB00
Near Vernon, CT 06066
Gary V.
Job Details: 06/21/2023
"Inspected and freezer door not closing properly and causing frost build up in freezer, adjusted door and cycled, tested fine."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKV0
Near Clover, SC 29710
Mitch H.
Job Details: 06/21/2023
"Removed outer door, replaced panel, reassembled door. Tested dishwasher, all functions operating properly."
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Mooresville, NC 28117
Mark C.
Job Details: 06/21/2023
"Unit is showing multiple stored F1 E0 display board errors, unit also has a sticking broil relay on the upper oven causing the unit to heat continuously. ; ordrng 1 W11600643 (Display) and 1 W11448962 (Pcb)"
We serviced a
JENN-AIR RANGE
Model JGD3536WS01
Near Cornelius, NC 28031
Mark C.
Job Details: 06/21/2023
Units center rear burner is intermittently lighting due to a damaged switch quoted 394.68 customer is not moving forward with repair at this time.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Cornelius, NC 28031
Mark C.
Job Details: 06/21/2023
"Unit is showing an F9E1 error for failure to drain. Unit has a load of water and clothes in it. Canceled cycle unit is not draining. Found units drain pump harness to be broken. Repaired harness unit starts draining immediately. However given the length and material of the remaining harness it will not last long. Ordering new harness.; rqstng P&A on 1 W11568984 (Main harness), dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Huntersville, NC 28078
Mark C.
Job Details: 06/21/2023
Units freezer door will not open all the way due to frozen door tract slides.; ordrng 1 WPW10284685 (Bracket rh) and 1 WPW10284684 (Bracket LH) and 2 W11265130 (Slide rail)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Charlotte, NC 28214
Ryan S.
Job Details: 06/21/2023
"Customer complained unit rack wheel was broke , upon arrival found adjuster wheel on top rack was broken off. Replaced adjusters on both sides from adjuster kit from ts. After installation verified proper operation of rack. Showed customer new adjusters and how to use them. Verified proper operation of the unit. ; used 1 W10712395 (Adjuster) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Gastonia, NC 28054
Ryan S.
Job Details: 06/21/2023
"Retuned to install parts ordered, installed new tub, gearcase and Washplate/ agitator. Installed parts and reassemble unit. Found even more evidence of leaking around damaged tub and old gearcase when taking out old gearcase. Ran factory calibration then ran service mode and showed customer unit working with each function. Verified proper operation."
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Bessemer City, NC 28016
Ryan S.
Job Details: 06/21/2023
"Customer complained unit wast. Starting, found strike to lid lock broke. Replaced strike from ts. Ran unit to test function and verified proper operation. ; used 1 W11457841 (STRIKE) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Worcester, MA 01602
Angel R.
Job Details: 06/21/2023
Customer complaint of water hammer noise at the beginning of cycle. Advised her to get quiet pipes from a hardware store as it seems her water pressure is very strong. Functionality of unit is perfectly fine also found no error codes stored.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Holden, MA 01520
Angel R.
Job Details: 06/21/2023
Found ice lodged on the bail arm not allowing it to move. Ran diagnostic harvest and fill test and unit tested ok. Advised customer to monitor as he should have a fresh batch of ice by the morning.
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Clover, SC 29710
Mitch H.
Job Details: 06/21/2023
"Arrived and found dryer would not power on. Checked incoming voltage, has correct voltage. Checked power at board, found no power to board. Ordering harness and user interface.; ordrng 1 W11413566 (User interface) and 1 W11556657 (Main harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Tega Cay, SC 29708
Mitch H.
Job Details: 06/21/2023
"Arrived to replace outer door. Opened box with new door, found it bent and damaged. Put old outer door back on. Reordering outer door.; ordrng 1 W11087377 (Outer door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Holyoke, MA 01040
Mike K.
Job Details: 06/21/2023
"Lower apartment, back door off of driveway.Unit less then 60 months old per manufacturing date and in service bench. Has a 60 month sealed system warranty.Compressor/fans running, but freezer warm. Removed Evap and ice block in upper right, frost pattern only on first turn of Evap.Ordering compressor , drier and evaporatorOffice to contact customer when parts come in to schedule return 2x time.Left message with landlord explaining issue, had answered when called to let know we were coming, but did not answer when contacting on findings. Left message Explaining part/labor covered, would be responsible for $129 service call and to either call me or office back to make that payment.Called me back and made service call payment.; ordrng 1 WPW10507886 (Compressor) and 1 2xtime (2x time) and 1 W10570565 (Evaporator) and 1 W10669573 (Drier)"
We serviced a
MAYTAG DRYER
Model MED5430MW0
Near Holyoke, MA 01040
Mike K.
Job Details: 06/21/2023
"Unit under 1yr wp warranty., took photo of receipt.Starts intermittently. Was able to recreate, start button intermittently failing. Ordering console; ordrng 1 W11627509 (Console)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Manchester, CT 06040
Gary V.
Job Details: 06/21/2023
"Inspected and found drain pump noisy and replaced, cycled, tested fine.; dspstn on spec-tagged invntry: 1 WPW10531320 DRAIN PUMP"
We serviced a
FRIGIDAIRE WASHER
Model FFLE3911QW0
Near Wethersfield, CT 06109
Gary V.
Job Details: 06/21/2023
"Inspected and found main acu getting proper voltage but washer not starting, quoted for electronics repair, she will call. Unit is stacked in closet but should be able to repair from front."
We serviced a
WHIRLPOOL WASHER
Model WFW88HEAW0
Near Wethersfield, CT 06109
Gary V.
Job Details: 06/21/2023
"Installed tub and shocks, ran test and tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near West Hartford, CT 06119
Ruben C.
Job Details: 06/21/2023
Checked unit found getting condensation at ice door flap staying open slightly ordered door flap left reservoir with cust; ordrng 1 W11423782 (Door sepatator)
We serviced a
WHIRLPOOL DISHWASHER
Model KUDH230Y1
Near East Hartford, CT 06118
Gary V.
Job Details: 06/21/2023
"Inspected and found coin fell down into door latch binding door from closing, removed coin and cycled, tested fine."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Hartford, CT 06112
Gary V.
Job Details: 06/21/2023
"Installed new main acu, ran calibration and cycled, tested fine."
We serviced a
KITCHENAID REFRIGERATOR
Model KFSC22EVMS2
Near Springfield, MA 01118
Roger R.
Job Details: 06/21/2023
Installed new damper door in fresh food section due to noisy gears and fluctuations in temperature. Also installed new right side deli drawer end cap due to broken pivot hinge for cover.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB9
Near Ludlow, MA 01056
Roger R.
Job Details: 06/21/2023
Found unit has a bad main wash pump and would need a new sump assembly. Quoted $229.99 for new sump W11025157 and $249 labor charge. Customer declined repair at this time.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Charlotte, NC 28278
Jeff L.
Job Details: 06/21/2023
Customer complained of left front burner cutting off and the right front burner when on and set to high or low the back right burner continued to spark. Customer said none of the others were sparking just that one. I NEVER got the problem to duplicate itself while I was in the home. I told the customer since the unit was brand new and she was nervous about the situation I told her we would go ahead and replace the spark module. Customer will be scheduled for 26th am.; ordrng 1 WPW10475149 (Spark module)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Palmer, MA 01069
Roger R.
Job Details: 06/21/2023
"Found blower wheel loose on motor shaft and blower wheel insert stuck on motor still. Will need new motor and blower wheel. Will submit parts for approval and return to install when approved. ; rqstng P&A on 1 FSPWP697772 (Wheel, blower) and 1 W11549461 (Motor, dryer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Belchertown, MA 01007
Roger R.
Job Details: 06/21/2023
Found unit running and cooling. This indicates that the compressor is functioning correctly and not locked up. DID NOT INSTALL COMPRESSOR. Replaced main control due to temperature fluctuations in the freezer. Refrigerator temperatures are okay and consistent.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Chicopee, MA 01020
Roger R.
Job Details: 06/21/2023
"Found unit not defrosting due to bad wiring harness in freezer. Brown wire not staying in the terminal protector. Will need new freezer harness. ; ordrng 1 W11650660 (Harness, heater)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 06/21/2023
Replaced all parts and turned power back on to unit powered up cntrl and unit is now running and operating to specs ; dspstn on spec-tagged invntry: 1 W10518394 HEATER and 1 W10876537 DRAIN PUMP
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Prospect, CT 06712
Jimmy R.
Job Details: 06/21/2023
"Tested unit and found ice maker had fallen down inside machine, reattached ice maker and cycled found ice maker would not fill with water tested voltage at water valve when ice maker would call for water and found 120v and no water and valve not coming on unit needs new valve will order, parts tentative p/a ; ordrng 1 WPW10279909 (Valve)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HFEDBSR/AA 11
Near Chicopee, MA 01013
Roger R.
Job Details: 06/21/2023
Found unit not cooling in fresh food section due to evaporator fan not running. Unit will need new evaporator cover with fan assembly. ; ordrng 1 DA97-12608A (EVAP COVER)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Holden, MA 01520
Angel R.
Job Details: 06/21/2023
"Ran unit on a quick cycle and machine washed ok this time but customer says problem is erratic. Called tech line and they recommended replacing slider. SR#7735448755. Customer will be away all of next week, will need to be rescheduled.; ordrng 1 W10734521 (slider)"
We serviced a
WHIRLPOOL WASHER
Model Mvw6200kw2
Near Cheshire, CT 06410
Jimmy R.
Job Details: 06/21/2023
"Tested unit and found washer would not spin clothes out at end of cycle unit would just sit there and then shut done, ran diagnostics and found error F8e1 long fill, let unit run threw a self test and cold water inlet not letting water in fast enough causing unit to shut down and never spin out clothes. Checked filter and found plugged solid with sediment, cleaned filter and recalibrated unit ran wash cycle and unit is now filling and operating to specs"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Berlin, CT 06037
Jimmy R.
Job Details: 06/21/2023
"Tested unit due to machine not cleaning ran diagnostics and found errors 4-3 wash motor not running 7-1 no heat found wile running motor would cut in and out due to faulty, replaced sump&motor and found unit doing same thing washing and shutting down checked power to sump and found 120v but dropping to 115 then back up, checked voltage coming on from house and found steady 120v no dropping, checked power coming out of cntrl to motor and power was cutting in and out. Will order new cntrl, harness and sump to be safe advised once parts are in we wouldd call for return visit ; ordrng 1 W11025157 (Sump&motor) and 1 W11242945 (Harness) and 1 W11087226 (Cntrl), used 1 W11025157 (Sump&motor) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53520CS0
Near Charlotte, NC 28208
Robert A.
Job Details: 06/21/2023
Cx complaint that the unit has thermal damage in the cavity. I inspected the unit and confirmed the complaint. There is thermal damage on the roof of the cavity. I called techline to document the issue (WP safety was closed for the day). Techline said the wave guide cover needs to be replaced to safely use the MW. I quoted the cx for the and told them not to use the MW until the wave guide cover is replaced.Sr7736689708
We serviced a
MAYTAG REFRIGERATOR
Model MFI2568AEQ
Near Charlotte, NC 28207
Robert A.
Job Details: 06/21/2023
"Cx complaint that the unit is not cooling at all. I inspected the unit to confirm the complaint. Both areas are very warm. The lights and fan are working fine. The compressor is not running consistently, but it is very hot to the touch. The compressor tries to start every few minutes for a few seconds then turns off. The unit needs a new compressor to resolve the issue. I quoted the cx for the repair and collected the service fee by CC."
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Charlotte, NC 28226
Robert A.
Job Details: 06/21/2023
Cx complaint that the unit is stopping a few minutes into cycle flashing a f0e7 error code. I inspected the unit to confirm the complaint. I found the error code saved (f0e7). I started a normal cycle and while dispensing water it read the f0e7 code as if a clean washer cycle was run. The unit needs a new control board to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11624938 (Control board)
We serviced a
GE REFRIGERATOR
Model GTS16G5HJRSS
Near Charlotte, NC 28226
Robert A.
Job Details: 06/21/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Worcester, MA 01604
Chris B.
Job Details: 06/21/2023
Replaced all parts but found rollers on the mid rack are broken and will order part for a return visit. ; rqstng P&A on 1 WPW10078083 (Roller) and 2 WP9743002 (Bracket Gasket)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Huntersville, NC 28078
Mark C.
Job Details: 06/21/2023
Units left most door switch is not engaging properly. Unit is level and installed properly.; ordrng 1 WPW10128850 (Ver arm) and 1 W11578578 (Switch harness) and 1 W11639555 (Inner door) and 2 W11598178 (Hinge)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Berlin, CT 06037
Jimmy R.
Job Details: 06/21/2023
"Tested unit and found machine not cooling in fridge section and freezer holding temps, checked fridge evaporator and found frosted over causing no cooling. Forced unit into a defrost cycle and found unit would not go into a long defrost only a short one, melted ice and tested the thermistor found reading in correct location at temp. Melted all ice and checked unit for loose connection found none ran diagnostics and checked thermistors found all have passed. Unit will need new cntrl due to not fully going into a defrost cycle ; ordrng 1 WPW10675033 (Cntrl)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Southington, CT 06489
Jimmy R.
Job Details: 06/21/2023
"Checked over unit and found both sections cold but freezer not freezing items and unit set to max settings, removed evap cover and found no frost pattern found big ball of ice on cap tub, checked compressor and found super hot to touch, wile running checked suction line and unit is pulling no heat, checked unit for leaking and could not find any signs of leaks compressor faulty and needs to be replaced, will order new compressor kit and coupler. Parts covered under 5 year warranty quote customer Just incase there is n coverage; ordrng 1 WPW10507886 (Compressor kit) and 1 W11506635 (Coupler)"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Waterbury, CT 06708
Jimmy R.
Job Details: 06/21/2023
"Tested washer due to customer hearing a clunking noise during the wash cycle, ran diagnostics and found no error let unit run thew a self test and found noise coming from cam, checked cam and found warn replaced and recalibrated unit. Ran wash cycle and all functions are working normally advised customer noises now coming from unit are normal this is how unit will operate."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Huntersville, NC 28078
Mark C.
Job Details: 06/21/2023
Unit has water building up in the vent causing it to spill out on the floor when unloading the dishwasher. Ran service diagnostics found the vent operates but it is deformed trapping steam and condensation inside. ; ordrng 1 W11545290 (Deflecter) and 1 W11545539 (Gasket) and 1 W11649995 (Air vent)
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Fort Mill, SC 29715
Mitch H.
Job Details: 06/21/2023
"Tested washer and ran manual tests for agitate and spin. Unable to duplicate noise. Customer played a recording of sound. Per service pointer W11520474 ordering control, also ordering gear case.; ordrng 1 W11608058 (Control) and 1 W11454372 (Gear case) and 1 2Xtime (2x time)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Weddington, NC 28104
Jonathan J.
Job Details: 06/21/2023
"Complaint, no water is dispensing from refrigerator have to turn on sink faucet or toilet will flush or something and then water will start dispensing. I found issue related to hire water pressure I am ordering service kit. For high water pressure per technical service pointer. Technical Service Pointer #: W11394954A Action Required: MandatoryRelease Date: October, 2019; ordrng 1 W10786952 (Regulator) and 1 W10267701rp (Hose)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Matthews, NC 28104
Jonathan J.
Job Details: 06/21/2023
"I replaced compressor per Technical Service Pointer #: W11634348 Rev B Action Required: MandatoryRelease Date: September 2022 Refrigeration Multiple Configurations Noisy or No/Low CoolEMD55, EMDS55, and EMD60 Compressors Special Project #: S71162 Coverage: Parts and Labor. I verified unit has a full frost pattern on evaporator now going all the way up core no leaks found tested using soapy bubbles under 120 psi of nitrogen. ; used 1 W11506635 (COUPLER 6 NF MS SV), and 1 W11109499 (FILTER DRIER-TUBE R600a) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Salisbury, NC 28147
Jenn F.
Job Details: 06/21/2023
"Complaint last company switched the water hoses and it is wrong and also error f9e1 long drain, customer has picture of error code. No error codes stored in the control. Ran diagnostic and unit operations tested ok. Manually tested the water valve hot and cold working properly. Adjusted the drain hose. Tested okay."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Charlotte, NC 28226
Robert A.
Job Details: 06/21/2023
Cx complaint that the units light does not working. I inspected the unit and confirmed the complaint. The light switch lever is not staying in place. I removed the light switch and found the connector head missing on one of the wires. The yellow wire only has an exposed wire at its end. The other connector is fine. I called techline to document the issue.Sr7736685378; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS
Near Charlotte, NC 28270
Robert A.
Job Details: 06/21/2023
Cx complaint that the water is stuck so they cant replace the filter. I inspected the unit to confirm the complaint. The filter was more tight than usual. I removed the filter and inserted the new filter for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Mint Hill, NC 28227
Robert A.
Job Details: 06/21/2023
"Cx complaint that the unit is not making ice. I inspected the unit and confirmed the complaint. Theres no ice in the bin. The unit is cooling fine, the ice box fan work well. The IM is getting 122v and the valve dispenser water fine when I jumped it. I attempted a harvest cycle and it did not move at all. The unit needs a new IM to resolve the issue. I quoted the cx for the repair and collected the service fee by CC."
We serviced a
WHIRLPOOL COOKTOP
Model Jgd3536ws01
Near Charlotte, NC 28211
Robert A.
Job Details: 06/21/2023
"Cx complaint that the burners do not light. I inspected the unit to confirm the complaint. I found all burners are sparking fine, however they intermittently light. I tried cleaning the burner heads, still no improvement. The burner heads need to be replaced. The orifice holders will need to be replaced as well, the screws are stripped. Im ordering all burner heads and orifice holder to resolve the issue. The cx paid for the service fee by CC. She will contact us for the repair."