We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Huntersville, NC 28078
Vincent O.
Job Details: 10/03/2023
Found element support broken. Installed new element support. All functions check ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Huntersville, NC 28078
Vincent O.
Job Details: 10/03/2023
Complaint is that unit will wash and drain but then refills with water when not in use. Checked and verified drain hose is proper. Found fill valve seeping. Order and replace valve. ; ordrng 1 W11434044 (Valve)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS5
Near Longmeadow, MA 01106
Gary V.
Job Details: 10/03/2023
"Inspected and found drain hose under sink sagging, and informed customer."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Stanley, NC 28164
Ryan S.
Job Details: 10/03/2023
"Customer complained drawers wont pull out and push in smoothly. He demonstrated and it seemed the drawers were catching as they slid in and out. The drawers in mention are both left and right crisper drawers. Took pictures of drawers and drawer slides, inspected parts and didnt any flaws or breaks in drawers or drawer slides. Took pictures of drawers. Drawers didnt seem to catch as much when I pulled them out or pushed them in, but I was slightly picking up on them as I moved the drawers. Ran finger along slides and no burs or damage felt . Drawers do not have wheels and are designed to rely on the plastic sides of the drawers to slide on the plastic drawer guides or slides .Customer said that the drawers are brand new and hes already had another company come out and order the drawers and replaced them and the issue was the same upon return. Called tech line to inform on issue. Customer said that he tried to get refund or unit replaced and it was denied , he said if its not fixed hes just going to call whirlpool again. Talked to tech line and tech line agreed unit is working as designed. Sent pictures to techline . Drawers are on plastic slides and if they have been replaced and inspected this issue is with customer perception of design of the unit. Informed customer unit is working as designed. Sr#7737469149"
We serviced a
BOSCH REFRIGERATOR
Model B20CS80SNS/02
Near Franklin, MA 02038
Aimee Z.
Job Details: 10/03/2023
Needs ice makerRework 129.00 collected already 9/20Cust speaking to husband first shell call if goes through with repairBefore repair.
We serviced a
SPEED QUEEN DRYER
Model Ldg30rgs113tw01
Near Franklin, MA 02038
Aimee Z.
Job Details: 10/03/2023
Found was a fire in the lint cleaned out and advised to bring some one in to clean the vents.Started on time dry the igniter is glowing and can hear the coils no gas.Needs gas valve Purchasing new dryer doesnt want repairs
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Franklin, MA 02038
Aimee Z.
Job Details: 10/03/2023
"F4e2 sensor no continuity F2e1 stuck key padCust states never gets higher then 90 degrees he was testing the temp Vent cleanOrdering a new heater also ; ordrng 1 W10849058 (Console) and 1 W11025156 (Heater) and 1 W11161899 (Sensor), states that autho needed"
We serviced a
WHIRLPOOL OVEN
Model W0C54EC0HS03
Near Walpole, MA 02081
Aimee Z.
Job Details: 10/03/2023
Wrong cntr panel ; ordrng 1 W11297728 (As console)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Oxford, MA 01540
Angel R.
Job Details: 10/03/2023
"Found Gearcase bearings very noisy, grease splattered all over interior bottom of unit. Lots of rust on stator, will order new stator, wash plate and Gearcase. Will need two times slots.; rqstng P&A on 1 W11449841 (Gearcase) and 1 W10902814 (washplate) and 1 W10915700 (stator)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFFH20F3QM2
Near Springfield, MA 01151
Roger R.
Job Details: 10/03/2023
Installed new defrost control and evaporator fan motor started unit cooling OK about 24 hours for temperature to come back to normal
We serviced a
WHIRLPOOL OVEN
Model KEMC378KSS01
Near Hampton, CT 06247
Amanda R.
Job Details: 10/03/2023
F4e0 error code customer cut the meat probe the error code is meat probe shorted it happened three months ago took out meat probe of the right side in oven cavity and error went away preheated oven to 350 quoted for meat probe control discontinued
We serviced a
JENN-AIR RANGE
Model JGS9900BDB
Near Granby, CT 06060
Gary V.
Job Details: 10/03/2023
"Inspected and found some ui panel buttons not responding, will order and call when we can return.; ordrng 1 WPW10206073 (Ui panel black)"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ2
Near Granby, CT 06035
Gary V.
Job Details: 10/03/2023
"Inspected and found leak coming from side of door seal, caulked and tested fine."
We serviced a
SAMSUNG REFRIGERATOR
Model RF220NCTAWW/AA
Near Windsor Locks, CT 06096
Gary V.
Job Details: 10/03/2023
"Inspected and found evap fan no longer running, quoted and he will call."
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FBS01
Near Enfield, CT 06082
Gary V.
Job Details: 10/03/2023
"Inspected and found frost build up in freezer, customer accidentally left freezer door ajar, cleared frost and cycled, all other functions test fine at this time."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Enfield, CT 06082
Gary V.
Job Details: 10/03/2023
"Inspected and found this style stove will only broil with door being closed and says nothing about this feature in owners manual, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Charlotte, NC 28216
Robert A.
Job Details: 10/03/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Cornelius, NC 28031
Vincent O.
Job Details: 10/03/2023
"Found motor not turning. Just hums. Checked and found damage to slider and slider struggling to engage. Replaced slider. Still no motor operation. Cleared all errors and retested. F6e3 and f7e7. Order and replace cap and clutch. ; rqstng P&A on 1 W11614635 (Capacitor) and 1 W10754448 (Clutch), used 1 W10734521 (SLIDER) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GBS0
Near Mooresville, NC 28115
Vincent O.
Job Details: 10/03/2023
"Installed new sump/motor assembly, spray arm, and dispenser. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHW00
Near Mooresville, NC 28117
Vincent O.
Job Details: 10/03/2023
Installed new damper and control. Tested and verified proper operation. All functions check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Lexington, NC 27295
Vincent O.
Job Details: 10/03/2023
Found icemaker motor faulty causing no ice. Replaced ice maker. Ran diagnostics and verified proper operation and fill. All functions check ok. ; used 1 W10873791 (ICE MAKER) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Blacksburg, SC 29702
Mitch H.
Job Details: 10/03/2023
Removed and replaced freezer LED. All lights now working properly.; used 1 W11462342 (LED module) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Charlotte, NC 28207
Jeff L.
Job Details: 10/03/2023
Replaced all 12 led lights unit ran and checked okCall completeSpecial project S84638 parts and labor; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Webster, MA 01570
Chris B.
Job Details: 10/03/2023
Replaced all parts and unit running normal. No more noises present. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11449840 GEARCASE
We serviced a
KITCHENAID OVEN
Model KEBS107SSS04
Near Clover, SC 29710
Mitch H.
Job Details: 10/03/2023
"Removed and replaced broil element. Tested, both bake and broil operating properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Clover, SC 29710
Mitch H.
Job Details: 10/03/2023
"Removed and replaced condenser fan motor and fan blade. Reassembled, tested, operating properly and quietly."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Indian Land, SC 29707
Jonathan J.
Job Details: 10/03/2023
Replaced microwave light and microwave. Appliance manager I Tested operations oven is heating fine in microwave is also heating fine. All lights are working and functional in both the oven and microwave. Everything is functioning as it should be as of now. No error codes in fault history left original parts with customer.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Newington, CT 06111
Chuck M.
Job Details: 10/03/2023
Installed control and harness. Tested and found washer does not agitate properly. Gear case is defective. Ordered gear case. ; ordrng 1 W11393685 (Gear Case)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near West Hartford, CT 06110
Chuck M.
Job Details: 10/03/2023
Installed doors. Checked ok. P
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near West Hartford, CT 06117
Chuck M.
Job Details: 10/03/2023
Customer complaint is that dryer takes too long to dry. Ran dryer and found blower wheel nut separated from blower wheel. Cut off blower wheel and replaced from T/S. Tested and it checked ok. ; used 1 WP697772 (BLOWER WHEEL) from stock
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Plymouth, CT 06786
Ruben C.
Job Details: 10/03/2023
Replaced control found thermal fuse is also burned out need fuse ordered fuse tried unit by bypassing fuse does work did not leave fuse bypassed; ordrng 1 WP3196548 (Fuse)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Waterbury, CT 06704
Ruben C.
Job Details: 10/03/2023
Checked unit found timer sometimes gets stuck on off will not shut off ordering timer; ordrng 1 W11685947 (Timer)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Torrington, CT 06790
Ruben C.
Job Details: 10/03/2023
Checked unit found thermal fuse open heating element is ok normal replaced thermal fuse tested operation normal; used 1 279816 (THERMAL KIT) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Torrington, CT 06790
Ruben C.
Job Details: 10/03/2023
Checked unit ran diagnostics normal water going in is too cold getting only 110 degrees have informed to have this remedied and use jet dry
We serviced a
WHIRLPOOL WASHER
Model WTW6700TU2
Near York, SC 29745
Mitch H.
Job Details: 10/03/2023
"Removed and replaced RPS sensor, hub and wash plate. Ran automatic test cycle, all functions tested correctly. Ran quick wash cycle. Unit, filled and agitated properly. Ran drain and spin, drain pump working and spinning correctly. Washer operating properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near York, SC 29745
Mitch H.
Job Details: 10/03/2023
"Removed and replaced main control. Plugged back in, ran calibration, found actuator not shifting properly causing cam to make grinding noise. Replaced cam and actuator. Ran calibration again, completed correctly with no issues. All functions operating properly.; used 1 W10721967 (Cam), and 1 W10913953 (Actuator) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ2
Near Fort Mill, SC 29715
Mitch H.
Job Details: 10/03/2023
Checked and tested dishwasher. Found that tub is damaged on top back left corner and leaking in multiple places in seam. Ordering tub. Advised customer that tub would ship directly to them and they would need to inspect for damage and call to schedule. Customer is going to try to get Lowes to exchange unit.; ordrng 1 W11409866 (Tub) and 1 2Xtime (2X time)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Fort Mill, SC 29715
Mitch H.
Job Details: 10/03/2023
"Entered diagnostics, attempted to cycle ice maker in diagnostics test 44, would not move. Replaced ice maker, ran test 44, cycled and returned to home position, ran test 45, valve activated and filled correctly. Operating properly. Advised customer to allow at least 48 hours for ice production.; used 1 W10873791 (Ice maker) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL05
Near Charlotte, NC 28209
Jeff L.
Job Details: 10/03/2023
Spoke with Butch at whirlpool tech support he and I agreed this unit would not be repairable due to hole in liner. SR#7737470477unit to be swapped out
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Charlotte, NC 28211
Jeff L.
Job Details: 10/03/2023
Upon arrival I checked power coming to dryer it was good. Then I checked to make sure all terminals at block were good and tight. When I pulled dryer out from wall there was a lot of extra vent hose in the back and it was pinched and formed like the letter S I straightened out vent pipe and let unit run away from wall pulled out I also checked exterior venting it is not attached to anything just blowing in the crawl space. Pushed unit back into place without pinching venting the dryer ran on time dry from 40 mins down to 20 minutes and never tripped the breaker. All wiring and heater are good nothing touching cabinet. At this time I would say the dryer was getting to hot and tripped the breaker by passing safeties inside of dryer. This does happen from time to time.Call complete
We serviced a
JENN-AIR COOKTOP
Model JGD3430GS00
Near Charlotte, NC 28211
Jeff L.
Job Details: 10/03/2023
Found RF burner valve locked up and will not turn. Customer said she dropped some gravy down in the hole where burner valve is located. In order to make this a good repair the burner valve needs to be replaced the cosmetic rings around the burner valves have all come off and customer wants a quote on those.customer has decided to go with customer will glue rings back down.Part#W11512355; ordrng 1 W11512355 (Burner assembly)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Charlotte, NC 28210
Jeff L.
Job Details: 10/03/2023
Found dishwasher unit not responding Ill need UIPART#W11165145Part# W11120155; ordrng 1 W11165145 (UI) and 1 W11120155 (Control board)
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Charlotte, NC 28277
Jeff L.
Job Details: 10/03/2023
"Complaint unit is draining but not spinning.Found plastic guard that covers motor and cam on the floor underneath washer, I also found one of the green Phillip screws that hold actuator in place was loose and was about to fall out. I retightened the screw and mounted actuator back in proper position I do not know if it was messed with before I arrived or these pieces had work there way out over time. Put unit into drain /spin mode and unit spun out fine. I then put unit into rinse/spin cycle. Unit drained and was spinning on all cycles."
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Charlotte, NC 28277
Jeff L.
Job Details: 10/03/2023
"Found the top not fastened down correctly on the frame which was allowing top to vibrate. I adjusted top and fastened down correctly. I also found the washer extremely unlevel, I adjust the legs and leveled machine off. Put unit into service mode no fault codes were present. I put unit into drain/spin mode and let unit spin out all components are operating normal. I did advised customer that this is a suspended tub and she may have to redistribute the clothes if it gets out of balance as its mentioned in owners manual. Unit ran and checked okCall complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS5
Near Easthampton, MA 01027
Mike K.
Job Details: 10/03/2023
"Control ordered was the left control, not the right. Installed board received and all buttons test fine. Cs says she has continued to have intermittent issues pressing button. Had her use keypad to recreate and I can see she is hitting button in the upper left, her fingernails and angle make it more natural. But I demonstrated when buttons hit center they were working fine for me. Cs will use as is and if thinks she still has an issue will call whirlpool for us to come out again. If issue seems to be more then how button is pressed, preorder right side control in stainless."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Farmington, CT 06085
Ruben C.
Job Details: 10/03/2023
"Unit is getting error for overflow unit is draining normally will use controls on return trip and ordering pressure switch and hose needs helper stacked putting into p/a ; rqstng P&A on 1 W11316246 (Pressure) and 1 W11456953 (Hose) and 1 Helper (Helper), dspstn on spec-tagged invntry: 1 W11319991 CNTRL-ELEC and 1 W11322905 CNTRL-ELEC"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Ludlow, MA 01056
Roger R.
Job Details: 10/03/2023
"Found Unit pack and heavy frost again. We were here less than two months ago for the same issue. I found a defrost thermostat, not allowing power to the defrost heater. Quoted for part only no labor. His labor should be warranty.; used 1 WP10442411 (BIMETAL) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG510S0AW1
Near West Springfield, MA 01089
Roger R.
Job Details: 10/03/2023
"Found unit has a bad gas valve not allowing proper flow of gas. ; dspstn on spec-tagged invntry: 1 WP9758079 IGNITOR,SPARK CERAMIC"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Douglas, MA 01516
Chris B.
Job Details: 10/03/2023
Replaced part and unit running normal. Ran a diagnostic test and unit working normal.
We serviced a
WHIRLPOOL DRYER
Model WED6620HW1
Near Farmington, CT 06085
Ruben C.
Job Details: 10/03/2023
Checked unit found unit shuts down before clothes dry outside vent is clear ordering main control and thermistor needs helper putting into p/a; rqstng P&A on 1 WP8577274 (Thermistor) and 1 W11388022 (Control) and 1 Helper (Helper)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near West Hartford, CT 06117
Chuck M.
Job Details: 10/03/2023
Customer complaint is that washer spins violently inspected and found that hub is worn. Checked underneath washer and found Gear Case leaked oil. Quoted P&L. Customer will buy new.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near West Hartford, CT 06119
Chuck M.
Job Details: 10/03/2023
Customer complaint is that refrigerator is not cooling. Inspected and found evaporator fan not working. Checked switches and they checked ok. Unit has a full frost pattern. Ordered evaporator fan motor. ; ordrng 1 W11224591 (motor-evap)
We serviced a
MAYTAG WASHER
Model MHN30PDCWW0
Near Hartford, CT 06114
Chuck M.
Job Details: 10/03/2023
Customer complaint is that washer has out of balance error message. Ran diagnostics cycle and washer does not go into high speed spin. Shock absorbers are also worn out. Ordered control and shocks. ; ordrng 1 WPW10732327 (Control) and 1 W10822553 (Shock Absorber)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW06
Near Springfield, MA 01107
Roger R.
Job Details: 10/03/2023
Found unit working k at this time. Found slight noise from refrigerant lines vibrating.
We serviced a
WHIRLPOOL OVEN
Model WFC150M0JW3
Near Plainville, CT 06062
Ruben C.
Job Details: 10/03/2023
Checked unit found harness on control loose reinstalled tested normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Catawba, SC 29704
Jonathan J.
Job Details: 10/03/2023
"I found filter dryer was frozen over as well as oil had leaked from around joint. Replaced filter dryer recharged system tested operations weighed in refrigerant 58 g verified pressure is -10 psi on low side use soapy bubbles could not find any leaks in the system here today. I have verified all connections and re-braced all solder joints, ensuring no leaks from any point from compressor to filter dryer as well pressure tested to 120 psi could not find any leaks at this time held pressure for over 10 minutes without dropping. ; used 1 W11109499 (FILTER DRIER-TUBE R600a) from stock"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Catawba, SC 29704
Jonathan J.
Job Details: 10/03/2023
"Complaint washing machine making a loud grinding noise. Also squealing as well. I found cam teeth were completely stripped out. I found drive belt was squealing extremely loose. I found actuator shifter arm was broken as well. I replaced Kim actuator and drive belt. I perform a calibration cycle no additional issues found with washer at this time.; used 1 W10721967 (CAM KIT), 1 W10913953 (ACTUATOR), and 1 W11239857 (BELT) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHV0
Near Lancaster, SC 29720
Jonathan J.
Job Details: 10/03/2023
Complaint f2e2 I found ui has failed unit will need new ui to fix ui is completely unresponsive. Unable to complete full diagnostics because user interface is not working. Not sure if there are any additional issues with dishwasher at this time must replace user interface first to finish diagnostics. Customer declined repair today is going to think about it cannot visually see any other issues with dishwasher.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Pomfret, CT 06259
Amanda R.
Job Details: 10/03/2023
Replaced control went over best settings
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Putnam, CT 06260
Amanda R.
Job Details: 10/03/2023
Gear case blew oil all over everything needs gear case job ; rqstng P&A on 1 W11550891 (Agitator) and 1 W11551646 (Hub) and 1 W11449840 (Gear case) and 1 W10721967 (Splutz) and 1 W11239857 (Belt) and 1 W10913953 (Actuator) and 1 W11283592 (Motor)
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Thompson, CT 06255
Amanda R.
Job Details: 10/03/2023
Hub and wash plate stripped quoted
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Columbia, CT 06237
Amanda R.
Job Details: 10/03/2023
Replaced high limit fuse tested operation normal
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Thompson, CT 06277
Amanda R.
Job Details: 10/03/2023
Replaced sump assembly tested operation normal ; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Lancaster, SC 29720
Jonathan J.
Job Details: 10/03/2023
"Complaint light will go high, medium low, but never turns off. I found light bulb. Customer is using is an LED light bulb LED light bulbs are not compatible with this machine. Customer declined cost of incandescent lightbulb. Nine dollars advised customer to contact Whirlpool and see if they will mail him a lightbulb. No heating issues new control board issues. Everything is working properly as of now."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Lancaster, SC 29720
Jonathan J.
Job Details: 10/03/2023
"Complaint, icemaker is not working. I found icemaker is indeed not working. I replaced icemaker, tested operations. Customer has great water pressure. No issues with water pressure. Everything is working properly now that I replaced icemaker."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Killingly, CT 06241
Amanda R.
Job Details: 10/03/2023
Water dripping from damper holes into ff section freezer gets frosty and then ff section dosent cool siliconed perimeter of freezer
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Brooklyn, CT 06234
Amanda R.
Job Details: 10/03/2023
Complaint the first couple times using auto dry timer didnt advance the last few times advanced checked mounting of timer
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Cromwell, CT 06416
Jeremy B.
Job Details: 10/03/2023
"Found wired broken off drain pump during delivery. Was able to repair and get working but needs new pump and harness ; ordrng 1 W11399437 (Drain pump) and 1 W11643701 (Lower harness), dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 10/03/2023
Customers complaint is microwave sparking. Customer had the 2nd try in for 2 stage cooking. Its not recommended to have the second rack in while cooling on only 1. Called tech support and documented my findings. SR7737469722 quoted customer service call fee as this is considered customer abuse per whirlpool. Customer will call customer care to discuss warranty. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Manchester, CT 06040
Jeremy B.
Job Details: 10/03/2023
I stalled new compressor pulled vacuum then recharged with 56 g of R600A please allow 24hrs for temps to stabilize. ; dspstn on spec-tagged invntry: 1 876765 TUBING KIT
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Manchester, CT 06040
Jeremy B.
Job Details: 10/03/2023
Dryer not heating and making a thumping noise. Found vent clogged outside at exhaust flap. Found open high limit and lots of lint build up inside. Cleaned the dryer and installed a thermal kit. Tested all checks ok. Luvers getting stuck. Recommend replacing. ; used 1 279816 (THERMAL KIT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW10
Near Worcester, MA 01602
Angel R.
Job Details: 10/03/2023
Found dent on RC door as well as as rear panel. Will order new ones.; ordrng 1 LW10636410 (dor-fip) and 1 W11476772 (Panel)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Worcester, MA 01605
Angel R.
Job Details: 10/03/2023
"Installed latch, tested ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Worcester, MA 01605
Angel R.
Job Details: 10/03/2023
"Installed new damper motor, tested ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Millbury, MA 01527
Angel R.
Job Details: 10/03/2023
"Found vibration noises coming from condenser and compressor, tried to make adjustments but will need to order some mastic gum.; ordrng 1 212643 (sealer-gum)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Grafton, MA 01536
Angel R.
Job Details: 10/03/2023
"Installed fan motor, tested ok.; dspstn on spec-tagged invntry: 1 WP2315549 EVAP MOTOR"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS05
Near Grafton, MA 01536
Angel R.
Job Details: 10/03/2023
"Customer is on propane and complaint of flames being a bit too low. Verified propane conversion took place, attempted to adjust flames but on this model a 2mm flat head is needed and I do not have one that small. Eye glass screw driver kit were not long enough. Will need to return to adjust.; cstmr sgnd Dsclmr"
We serviced a
SAMSUNG RANGE
Model NE63A6711SS/AA
Near Worcester, MA 01606
Chris B.
Job Details: 10/03/2023
Replaced part and unit running normal. Burner is now cycling through properly.
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC4
Near Worcester, MA 01609
Chris B.
Job Details: 10/03/2023
Complaint that the unit is leaking water from the bottom front and back. Found Load and Go feature on but they dont use it at all. Found debris at the bottom of the door glass. Hoses needed adjustment. Found no more leaks after running two diagnostic test. Removed debris and unit running normal.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Wolcott, CT 06716
Ruben C.
Job Details: 10/03/2023
Checked unit found door hinges broken cuasing door to fall ordering hinges; ordrng 1 W11573703 (Hinge left) and 1 W11573702 (Hinge right)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Windham, CT 06280
Amanda R.
Job Details: 10/03/2023
Making metal on metal noise keys stuck in bellow removed showed customer how to clean bellow and check drain catch every couple months
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Enfield, CT 06082
Gary V.
Job Details: 10/03/2023
"Installed new control and thermistor, cycled back on, please allow 48 hours for temps to regulate. Customer was not available to inform about survey coming via email from whirlpool."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Enfield, CT 06082
Gary V.
Job Details: 10/03/2023
"Inspected and found tub hub stripped and wash plate seized, will order parts and return. Customer needed next Monday pm slot.; ordrng 1 W10752283 (Wash plate) and 1 W10528947 (Hub)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Holyoke, MA 01040
Mike K.
Job Details: 10/03/2023
"Unit under 1yr wp warranty, took photo of receipt. Cs questioned whether burners are working properly, back element and rf he thinks are too weak, Lf to strong. Tested and they are working properly.Doesnt think steam clean is working properly. Tested and verified a max temp up to 350. Water is steaming.Explained operation to customer as stated in manual."
We serviced a
LG WASHER
Model WM3700HWA/02
Near Chicopee, MA 01020
Mike K.
Job Details: 10/03/2023
"Cs would like to replace the bellow, original is molded and leaking.; ordrng 1 MDS66290801 (Bellow)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHF2366PFBA
Near Chicopee, MA 01020
Mike K.
Job Details: 10/03/2023
"Leaking from clogged evap drain. Hose was clogged, had to remove and flush out. Removed ice build up."
We serviced a
JENN-AIR RANGE
Model JES8850AAB
Near Chicopee, MA 01020
Mike K.
Job Details: 10/03/2023
"1.1k ohm at room temp measured on oven sensor, per tech sheet measuring where it should. F1-1 too hot, f3-1 shorted or open sensor. In diagnostics it shows reading as 75 for temp. So an intermittent failure.With sensor measuring properly would quote for control. Control no longer available.Also has a broken door spring (74011142 $106.20) but with control unavailable no sense in repairing."
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Fort Mill, SC 29708
Mitch H.
Job Details: 10/03/2023
"Tested oven, found both bake and broil elements operating properly. Checked temperatures and calibrated oven. Oven operating properly and as designed."
We serviced a
WHIRLPOOL OVEN
Model KOCE500ESS11
Near Charlotte, NC 28216
Robert A.
Job Details: 10/03/2023
"Cx complaint that the units oven is not working. I inspected the unit to confirm the complaint. I found the MW works fine. I found no error codes. I started a bake cycle and no heat was produced. I started a broil cycle as well, still no heat. I ran convert bake, no heat but the fan did rotate. The unit needs a new control and UI to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11179310 (Control board) and 1 W11093254 (UI panel)"
We serviced a
SAMSUNG MICROWAVE
Model ME21M706BA
Near South Windsor, CT 06074
Jeremy B.
Job Details: 10/03/2023
"Installed new magnetron and tested microwave still not heating. Needs new cap, diode, and transformer. ; rqstng P&A on 1 DE91-70063D (Diode) and 1 DE26-00126A (Transformer) and 1 DE96-00269A (Capacitor)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Lincolnton, NC 28092
Ryan S.
Job Details: 10/03/2023
"Customer states that the unit takes too long to wash, says it takes 2 hours 20 min with 30min pre soak. Around 1 hour 50 min without pre soak, this on Jeans or Whites settings with extra rinse, deep water. Ran service test, no error codes and unit working properly, ran quick wash while calling techline. Tech line said that that time on normal heavy duty, whites and colors will run from one hour to two hours. Without 30min presoak. Unit is working as designed. Sr#7737468208 informed customer unit is working as designed. Customer didnt like that answer. Said he was going to call whirlpool."
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Lincolnton, NC 28092
Ryan S.
Job Details: 10/03/2023
"Customer complained unit wouldnt spin out clothes, then filled and shut off, wouldnt work after. Upon arrival unit was unplugged and full of water. Plugged unit in and it started to drain. Ran service diagnostics. F7e1 basket speed fault error stored. Visually inspected under unit and found oil leaking from capacitor. Replaced cap from ts. Ran Manuel service mode and all functions including spin and agitate working properly. Verified proper operation. Customer had a parts and labor authorization. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Iron Station, NC 28080
Ryan S.
Job Details: 10/03/2023
Returned to install new upper rack. Installed rack and took pictures. Showed customer to inspect. Verified proper operation.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Cramerton, NC 28032
Ryan S.
Job Details: 10/03/2023
"Customer complained unit running constant on auto dry at cool down. Said it is intermittent, Ran unit and unit is heating properly with proper voltage to unit. Foudn heating element is cycling at proper temps. Ran cool down and unit shut off , and dryer test kit showed proper air flow through unit. Checked vent outside also. Unit is working as designed."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Belmont, NC 28012
Ryan S.
Job Details: 10/03/2023
Customer complained timer is broken. Upon arrival confirmed complaint. Ordering timer and timer knob. Informed customer part is special order and office will call to schedule return call when part comes in. ; ordrng 1 W11685947 (Timer) and 1 W11675852 (Timer knob)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Agawam, MA 01030
Mike K.
Job Details: 10/03/2023
"Cs said the unit now no longer spins and unplugging/plugging doesnt fix problem like before.Replaced motor and capacitor per tech line instructions. Put unit into drain and spin cycle and working properly.cancelled and stoped fine, ran normal cycle. Went through sensing and filling fine, went into wash cycle fine.; dspstn on spec-tagged invntry: 1 W11395618 CAPACITOR/INTER COIL"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Southwick, MA 01077
Mike K.
Job Details: 10/03/2023
"Replaced heating element and spray arm, unit had to be ipulled out to access, electrical line disconnected. Reinstalled and unit testing fine with no leaks found.; dspstn on spec-tagged invntry: 1 W10518394 HEATER"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS08
Near Southwick, MA 01077
Mike K.
Job Details: 10/03/2023
"Gasket has again started not sealing, has been reformed twice and then works for awhile. Replaced gasket and in process found door rails did not go in fully, once each was pushed in they went into new position fine. Original position was about flush with rf doors, now fr door goes in farther and much tighter seal."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Lancaster, SC 29720
Jonathan J.
Job Details: 10/03/2023
I replaced ice maker I tested operation no additional issues found. ; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Lexington, NC 27292
Vincent O.
Job Details: 10/03/2023
Installed new tub. Tested and verified proper operation. No leaks. All functions check ok.