Service History 150

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 08/05/2025

"Complaint drum will not spin motor turns on water leaking from underneath of dryer. I found dryer is severely condensating underneath the lid found severe condensation water all overtime and electronics and wiring. I found wiring as corroding out due to condensation. I found drive motor bearings are failing when I turned on the dryer motor to test to see if the motor still worked. I found a timer is completely locked up. I found the bearings of the motor are squealing Due to water I found. Corroded out. Condensation I found disconnecting dryer hose about a gallon of water came pouring out of hose dryer is not connected to water. About a gallon of water inside of the dryer drum upon arrival caused by condensation due to dryer vent being severely restricted dryer basically turned into a dehumidifier and is sucking in warm, wet, moist air from outside when air conditioner vent hits the dryer it condenses inside of the drum and underneath the lid of the dryer, causing issue to occur Customer declined repair is going to replace dryer and clean vent if not replace."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS2

Near East Longmeadow, Massachusetts 01028

Mike K.

Job Details: 08/05/2025

Replaced hinges and closing properly

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF560SEYM05

Near Enfield, Connecticut 06082

Gary V.

Job Details: 08/05/2025

"Arrived and found only 1 door was received and it was damaged in shipping, other door has not arrived yet, customer thought both doors were in the one box. She will call when doors arrive.; ordrng 1 LW10413519 (Right hand door)"

We serviced a

KITCHENAID DISHWASHER

Model KUDE20IXBL6

Near Enfield, Connecticut 06082

Gary V.

Job Details: 08/05/2025

"Concern is Ui panel not responding, cycle unit multiple times and all functions are working correctly, no problems detected today. , quoted for Ui panel. She will call."

We serviced a

LG REFRIGERATOR FDB

Model LFXC22596S/01

Near Enfield, Connecticut 06082

Gary V.

Job Details: 08/05/2025

"Inspected and found compressor overheating and no cooling at all, unit needs compressor replaced, quoted and she will call."

We serviced a

AMANA DRYER

Model NGD4655EW0

Near Windsor Locks, Connecticut 06096

Gary V.

Job Details: 08/05/2025

"Inspected and found no heat, ohmed high limits and thermostats and thermal cut off and they all tested good. Valve worn out, quoted and he will call."

We serviced a

MAYTAG WASHER TL

Model MVW4505MW2

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 08/05/2025

"Tested unit and found customer had been running machine and water started to leak All over floor, ran a full load and found when unit would drain the drain pipe would over flow on the house side advised customer washer is ok house drain needs to be cleaned out and snaked for proper draining a professional needs to be called"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near East Longmeadow, Massachusetts 01028

Mike K.

Job Details: 08/05/2025

"Complaint of unit not cleaning, verified wash motor is not running. Quoted for sump assy/labor. Accepted. Replaced sump assembly and reinstalled, tested and went through fill into wash, cancelled and drained fine, no leaking found; used 1 W11416362 (MOTOR/SUMP) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS3

Near Windsor, Connecticut 06095

Gary V.

Job Details: 08/05/2025

"Different problem from last visit. Concern is noise. Inspected and ran diagnostics and found no fault codes, found faint tapping sound from wash arms spraying water, normal operation. Unit is draining properly also. All functions test fine at this time."

We serviced a

MAYTAG WASHER TL

Model MVW5035MW2

Near Granby, Connecticut 06035

Gary V.

Job Details: 08/05/2025

"Inspected and found main acu glitching and turning on and off, found corrosion on terminal connections, will order new control and return.; ordrng 1 W11735316 (Main acu)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Gastonia, North Carolina 28052

Ryan S.

Job Details: 08/05/2025

Customers complaint was noise while spinning was not complaint about heat found drum rollers were worn. Replaced drum rollers and pulley reassemble unit verified proper operation.; used 1 4392065 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS321SDHZ13

Near Bessemer City, North Carolina 28016

Ryan S.

Job Details: 08/05/2025

"Customer complained unit not cooling. Found unit compressor not running,kicking out. Start/Relay did not fix issue Tapped into filter drier and found little to no Freon. Opened up filter drier and found burnt smell contaminated system. Called techline. Sr#7742132520. Informed customer Whirlpool will contact in 5-7 business days."

We serviced a

GENERAL ELECTRIC DRYER

Model GTD58EBSV0WS

Near Palmer, Massachusetts 01069

Chris B.

Job Details: 08/05/2025

Replaced all parts and cycled the dryer and drum tumbling normal.

We serviced a

LG REFRIGERATOR FDB

Model LRMDS3006S

Near Bristol, Connecticut 06010

Andre

Job Details: 08/05/2025

"Ck unit upon arrival found no model no serial tagged on unit inform customer due to no mode, and serial # tagged we are unable to service unit"

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRFC704FPS06

Near Litchfield, Connecticut 06759

Andre

Job Details: 08/05/2025

Sr#7741866214Ck unit upon arrival and found both compartment completely hot check pressure and contact TechLine and inform tech line of pressure reading and recent repair after future discussing unit. Unit was submitted for review and whirlpool will contact customer within 2 to 4 business days

We serviced a

LG WASHER FL

Model WM8500HVA

Near Belchertown, Massachusetts 01007

Chris B.

Job Details: 08/05/2025

Complaint that the washer is giving out a No Drain Code. Found bad drain pump. Quoted for parts and labor. Will order all parts for a return visit. Collected in full.; ordrng 1 4681EA2001T (Drain Pump)

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRT313CZLZ00

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 08/05/2025

"Tested unit and found freezer frozen up and leaking water, removed ice and removed evaporator cover found unit frozen up, melted ice and added a clip to heater so it was down inside drain adjusted heater line to sit inside and around drain to stop from ice freezing and blocking it. Unit is now cooling and air is flowing into fridge section advised customer to give 24 hrs so temps can regulate ; used 1 819043 (Heater probe) from stock"

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRFF507ESS01

Near Charlotte, North Carolina 28270

Jonathan J.

Job Details: 08/04/2025

"Taught Noel, how to braise and do sealed system repair and to diagnose everything on the refrigerator that has a dual swapping valve three-way valve. How to evacuate the system. I charged replaced all previously ordered parts except for controls. Noel is ordering light kit and LED light module.; used 1 W11506635 (COUPLER 6 NF MS SV PROCESS T), and 1 WPW10143759 (FILTER DRIER UV) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF555SDHW01

Near Millbury, Massachusetts 01527

Glenn

Job Details: 08/04/2025

Replaced icemaker and harness tested all OK

We serviced a

SAMSUNG DRYER

Model D331AERA01B

Near Suffield, Connecticut 06093

Gary V.

Job Details: 08/04/2025

Arrived and customer canceled.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 08/04/2025

"Unit not cooling properly either section. Found evap cover clogged with frost, steamed and removed, evap is clogged with ice. Steamed clear and found loose connection to the defrost heater, secured into harness. Unit cooling, fans working and good airflow to ff section. Vacuumed out drain pan."

We serviced a

GENERAL ELECTRIC RANGE

Model JGBS86SP1SS

Near Thomaston, Connecticut 06787

Jimmy R.

Job Details: 08/04/2025

Tested oven and found upper bake cycle not heating up correctly bake setting not getting past 245 degrees. Heated oven and found ignitor not turning Ed voltage and 120v is being supplied to ignitor but not glowing ignitor faulty. Replaced ignitor and unit is now glowing and heating up to factory specs ; used 1 12400035 (IGNITOR FLAT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF560SEHZ05

Near Brockton, Massachusetts 02301

Aimee

Job Details: 08/04/2025

"Cust stated that freezer defrost top shelf in freezer Meats did not defrost , top stayed cool. Is cooling now Other company replaced main control board. Same problemsFans are running and is cooling I left on factory settings.Replaced the start device and advised if issue give us call.Note to office if Cust calls back have Cust remove and make assessable. ; used 1 8201786 (Start device) from stock"

We serviced a

ADMIRAL RANGE

Model WFG510S0AW1

Near Enfield, Connecticut 06082

Gary V.

Job Details: 08/04/2025

"Inspected and found multiple problems, left front burner valve stuck closed, burner switch harness shorted causing constant ignition when in off position, and bake igniter worn out. Quoted and she declined repairs."

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRFF300ESS03

Near Taunton, Massachusetts 02780

Aimee

Job Details: 08/04/2025

Cust said there was frost build up in freezer and changed the temps and shut of moisture control on mullionFound moisture in fridge the mullion heater was shut off. Turned back on Cust dropped the freezer temp to warm put back on factory..Had frost pattern on evap and all fans are running and the heater is fine Cleaned moisture out of temp control.advised cust to put bottle of water in freezer when freezes re load 24 hour before reload

We serviced a

WHIRLPOOL WASHER TL

Model WTW5057LW1

Near Norton, Massachusetts 02766

Aimee

Job Details: 08/04/2025

"Found the cap to the drain pump broken off that caused the harness to break at molexReplaced the harness and found preasure system drain would shut off Needs drain pump and control Had drain pump but washer wouldnt calibrate Drain continuously drains ; ordrng 1 W11742939 (Control) and 1 W11399437 (Drain pump), used 1 W11643701 (Harness) from stock"

We serviced a

MAYTAG WASHER FL

Model MVW4505MW0

Near North Attleborough, Massachusetts 02760

Aimee

Job Details: 08/04/2025

"In basement Found the cam and shifter not moving , replaced tsRan dianostics complete; used 1 W10721967 (Cam kit), and 1 W10913953 (Acuator) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Charlotte, North Carolina 28278

Mitch H.

Job Details: 08/04/2025

"Checked and found pump/motor not working. Entered diagnostics, found F4E3 error. Removed and replaced sump assembly. Reassembled, tested and checked for leaks. Operating properly with no leaks.; used 1 W11025157 (Sump assembly) from stock"

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRFC302ESS00

Near Somers, Connecticut 06071

Gary V.

Job Details: 08/04/2025

"Inspected and found air damper making noise,which usually contributing to temp fluctuations and replaced with new air damper, please allow 24-48 hours for temps to regulate.; used 1 WPW10594329 (DAMPER CNTRL) from stock"

We serviced a

WHIRLPOOL M/W OTR

Model JMV9169BAS

Near Union, Connecticut 06076

Gary V.

Job Details: 08/04/2025

"Inspected and found display is blank and cant read anything on display, will order parts and call.; ordrng 1 W10127103 (Main acu)"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRB322DMHV02

Near Oxford, Massachusetts 01540

Glenn

Job Details: 08/04/2025

Found shorted relay on compressor replaced relay tested all OK; used 1 8201786 (OVERLOAD/RELAY KIT) from stock

We serviced a

SAMSUNG WASHER FL

Model WF45T6000AW

Near Northbridge, Massachusetts 01534

Glenn

Job Details: 08/04/2025

Found washer child lock was activated. Customer instruction on how to unlock child lock feature tested all OK

We serviced a

WHIRLPOOL DRYER

Model WED5100HW0

Near Dallas, North Carolina 28034

Ryan S.

Job Details: 08/04/2025

Found faulty heater. Replaced heater from ts. Unit now working as designed. ; used 1 WP3387747 (ELEMENT) from stock

We serviced a

WHIRLPOOL WASHER TL

Model WTW4816FW3

Near Lincolnton, North Carolina 28092

Ryan S.

Job Details: 08/04/2025

"Returned to install new motor and capacitor, ran unit through high speed spin. Unit working as designed."

We serviced a

MAYTAG DRYER

Model MEDE250XL0

Near Denver, North Carolina 28037

Ryan S.

Job Details: 08/04/2025

"Found faulty pulley , making loud noise. Replaced pulley wheel from ts. Installed part and ran unit, verified proper operation. ; used 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

GE DISHWASHER

Model GDT655SSJJ2SS

Near Denver, North Carolina 28037

Ryan S.

Job Details: 08/04/2025

"Customer complaint unit started acting up after she got a fork stuck indoor. She filled breaker avd it stopped. Wanted checked out. Ran error code Check. No error codes stored. Ran service mode, all tests passed. Door latch is firm and working as designed. Informed customer control could have been acting up and fkiooing breaker reset unit. Verified proper operation. Collected trip fee via card."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model KBFN502ESS02

Near Ellington, Connecticut 06029

Gary V.

Job Details: 08/04/2025

"Inspected and found freezer light not illuminating, replaced all lights and unit now illuminating properly. All other functions test normal."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model KRFF507EWH01

Near Ellington, Connecticut 06029

Gary V.

Job Details: 08/04/2025

"Installed new led driver board, cycled and tested fine."

We serviced a

MAYTAG WASHER

Model MVW4505MW2

Near Warwick, Rhode Island 02889

Lee

Job Details: 08/04/2025

"Customer states unit leaks oil, confirmed issue, replaced gearcase, ran diagnostics cycle,tested okay"

We serviced a

WHIRLPOOL WASHER TL

Model WTW4957PW0

Near Indian Trail, North Carolina 28079

Jonathan J.

Job Details: 08/04/2025

Complaint drain pump runs console is unresponsive washing machine will not start any kind of cycle. I found error code F1E1 main control board experiencing a critical failure. Also found a 3E1 as well replaced main control board per service pointer service bulletin.

We serviced a

WHIRLPOOL RANGE

Model KOSe500eSS01

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 08/04/2025

"Pulled oven out to allow access to control. Removed and replaced control and console. Attempted to reinstall oven in cabinet beneath cooktop. Could not get oven back into cabinet fully. Found oven hitting and binding on gas pipe elbow connector to cooktop. Made repeated attempts to get oven in, no success. Issue is with the installation of oven and cooktop. Cannot loosen and raise cooktop to get oven back in. Would have no access past oven to resecure cooktop. Advised customer that I would not try to force oven back due to possible damage to cabinet or cooktop. If she wanted me to try that she would have to sign damage waiver. She declined. She is going to have her husband try to get oven back in. Turned power back on, tested oven. All functions operating properly."

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRFC704FPS06

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 08/04/2025

"Checked and tested, entered diagnostics, ran tests for thermistors, and all fans. Found fans would run in diagnostics but RC fan not running properly. Checked freezer fan an temperatures. Freezer running at 2 degrees. RC at 45 degrees. Quoted customer for listed parts and labor and saved estimate. Customer is going to call Kitchenaid and attempt to get repair covered. Collected for service call on cc."

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 08/04/2025

"Tested and found broiler igniting properly. Ran diagnostics, found F6E4 error. Pulled range out, removed back panels. Inspected all wiring and connections, no issues found. Ordering control and sensor. Checked part availability and scheduled return for 8/11 AM.; ordrng 1 W11620570 (Control) and 1 W10833885 (Sensor)"

We serviced a

MAYTAG WASHER TL

Model MVWP575GW1

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 08/04/2025

"Disassembled washer. Removed and replaced gear case, basket,, agitator and all listed parts. Reassembled, ran control calibration and tested washer. Completed calibration correctly and washer operating properly."

We serviced a

WHIRLPOOL M/W OTR

Model WMH78019HZ1

Near Stanley, North Carolina 28164

Ryan S.

Job Details: 08/04/2025

"Returned to install new door. Installed door, ran unit. Verified proper operation."

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS12

Near Lowell, North Carolina 28098

Ryan S.

Job Details: 08/04/2025

Customer complained she heard a pop then unit wouldnt heat. Opened unit up of found hv transformer has no resistance on secondary winding. Ordering hv transformer. Leaving magnatron w customer for return call. Informed customer office will call when part comes in. ; O-emld tckt

We serviced a

MAYTAG RANGE

Model MGR6600FZ2

Near Belmont, North Carolina 28012

Ryan S.

Job Details: 08/04/2025

Customer complained of error code. Found f1e0. Replaced control from pre Id parts. Ran bake 350?. Verified proper operation.

We serviced a

MAYTAG WASHER TL

Model MVW4505MW1

Near East Providence, Rhode Island 02915

Lee

Job Details: 08/04/2025

"Customer states unit sometimes goes directly to cycle complete Found no error messages, ran diagnostics cycle to complete, started normal cycle with laundry in, found proper operation, explained to customer my findings."

We serviced a

LG DRYER

Model WKEX200HWA

Near Agawam, Massachusetts 01001

Mike K.

Job Details: 08/04/2025

"Says unit constantly steams both sections, verified unit is heating with no steam on timed dry, vents through the roof and is a combo unit in small closet. Ran normal cycle and no steam, washer running through normal cycle fine does have a build up of soap. Changed between normal cycle and spin cycle a couple times to remove excess soap.At end of dryer cycle gave the d95 error for clogged vent, internal vent is clear. Found the visible vent going through ceiling is not to the dryer. Dryer vent vent out side wall and the screen on it was blocking flap from opening. Tested and good air flow.The steam light cs was seeing is a part of the normal selection on both washer/dryer, but does not turn steam on, that is a separate button that stays lit when selected."

We serviced a

WHIRLPOOL REFRIGERATOR TM

Model WRT311FZDW06

Near Providence, Rhode Island 02906

Lee

Job Details: 08/04/2025

Customer states unit makes a lot of noise while runningFound proper noise levels at this time but did add permagum to compressor to help dampen some of the vibrations.; used 1 212643 (SEALER-GUM) from stock

We serviced a

AMANA DRYER

Model NED4655EW1

Near Providence, Rhode Island 02909

Lee

Job Details: 08/04/2025

"Customer states unit heats but does not spinConfirmed issue found belt pulley broken I half, need to replace it and beltThursday pm ; ordrng 1 WP8066184 (pulley-mtr), dspstn on spec-tagged invntry: 1 4392065 DRYER REPAIR KIT"

We serviced a

WHIRLPOOL DISHWASHER

Model KDPE234GPS0

Near Johnston, Rhode Island 02919

Lee

Job Details: 08/04/2025

"Installed both parts, tested okay"

We serviced a

GENERAL ELECTRIC WASHER FL

Model GFW550SSN4WW

Near Cumberland, Rhode Island 02864

Lee

Job Details: 08/04/2025

"Customer states unit continues to drainConfirmed issue, pressure sensor has failed, replaced all pre I.d parts, unit now test properly, explained to customer."

We serviced a

AMANA DISHWASHER

Model ADB1400AMS1

Near York, South Carolina 29745

Mitch H.

Job Details: 08/04/2025

"Tested and ran diagnostics. No stored error codes. Customer says that unit operates properly on Quick wash cycle but not on other cycles. Said he turned breaker off for about an hour then back on. Tested dishwasher on normal cycle, filled, washed and drained properly. Pump/motor operated normally. Ordering control. Checked part availability and advised customer that office will call to schedule when part arrives.; ordrng 1 W11613566 (Control)"

We serviced a

WHIRLPOOL DISHWASHER

Model Wdt730hamz1

Near York, South Carolina 29745

Mitch H.

Job Details: 08/04/2025

"Removed and replaced control. Reassembled, tested, dishwasher now operating properly. All functions working correctly."

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRFF305ESS07

Near Grafton, Massachusetts 01519

Glenn

Job Details: 08/04/2025

Found damper failure replaced part tested all ok ; used 1 WPW10594329 (DAMPER CNTRL) from stock

We serviced a

SAMSUNG RANGE GAS

Model NX58M9420SSAA

Near Grafton, Massachusetts 01536

Glenn

Job Details: 08/04/2025

Tested found weak bake igniter 2.9 amps replaced part from truck stock tested at 3.6 amps tested all ok ; used 1 12400035 (IGNITOR FLAT) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Agawam, Massachusetts 01001

Chris B.

Job Details: 08/04/2025

Complaint that the dishwasher is giving trouble to cycle through the wash settings and dishes are not getting cleaned. Found bad touch panel and wash pump. Will order all parts for a return visit.; ordrng 1 W11612307 (Touch UI) and 1 W11613479 (Wash Pump)

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Southington, Connecticut 06479

Jimmy R.

Job Details: 08/04/2025

"Checked over unit and found door not closing and hitting upper rack when trying to close, found plastic top had been sitting in back of rack hitting manifold causing door to not close removed plastic top and door is now closing and staying closed. Ran unit and cleaned wash arms due to blocked, unit is now washing and working to specs"

We serviced a

MAYTAG WASHER TL

Model WTW4800BQ1

Near Holden, Massachusetts 01520

Glenn

Job Details: 08/04/2025

Found the leak is coming from the customers washer drain pipe. Customer needs a plumber

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF767SDHZ02

Near Matthews, North Carolina 28104

Jonathan J.

Job Details: 08/04/2025

"Complaint unit was not making ice. I found upon arrival ice spins were full in both zones icemaker and lower zone appears to have been turned to the off position, but I turned it back on and it filled with water perfectly fine and cycled with no issues. Cannot find any issues with unit today. Temperature in freezer zone was 2? positive temperature in fresh food zone was approximately 39?."

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Springfield, Massachusetts 01129

Mike K.

Job Details: 08/04/2025

"Broken cook top, and no act damage, not covered by contract, unit would need new top and warmer burner as that is also broken. Explained not covered and saved quote. Advised if cs has any questions on coverage to contact the contract agency (Assurant)"

We serviced a

JENNAIR RANGE

Model JES1750FS1

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 08/04/2025

"Customer complaining after use buttons would become non-responsive on touchpad found error codes 350. Unit preheated, after cutting unit off noticed buttons work become unresponsive. Replaced pre id ui control panel from ts. Ran bake 350? . Verified proper operation."

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRMF706EBS01

Near Matthews, North Carolina 28104

Jonathan J.

Job Details: 08/04/2025

"Complaint not cooling in fresh food zone only freezer is working fine icemaker not working either. I found drip pan is severely wart, bowed upwards. I found fresh fruit evaporators completely frozen over. I found right hand fresh food door gasket is shredded not seal properly more than likely cause of root cause of issue ordering evaporator fan motor drip pan door gasket motor support to repair.; ordrng 1 WPW10389152 (Fan support) and 1 W11087438 (Evaporator fan mtr) and 1 W11457241 (Drip pan) and 1 W11544658 (Door gasket blk) and 1 W11256332 (Evap cvr)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Unionville, North Carolina 28110

Jonathan J.

Job Details: 08/04/2025

"Replaced all previously ordered parts, tested operations no further issues found at this time. No leakage no further error codes, and diagnostics either."

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS315SDHZ19

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 08/04/2025

Complaint unit is slow to make ice. Ice does not keep up with customers demands. Icemaker designed to make 3 pounds of ice and a 24 hour period of time. Icemaker is working properly. Temperatures in freezer are 0? fresh food is 37.2? Water pressure is great. All cubes are being filled with water properly in tray. Customer stated has been slow to make ice since they got it compared to their last refrigerator.

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRS325FDAM04

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 08/04/2025

Complaint filter housing is broken. Cannot remove water filter. I found complaint true.Customer declined repair on water filter. Housing today is going to seek alternative options.

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Southington, Connecticut 06479

Jimmy R.

Job Details: 08/04/2025

"Ran dryer and found unit would make a knocking noise wile it would tumble once hot, heard noise coming from unit and removed drum checking rollers found rollers and idler good. Lubed rollers and idler let dryer run threw a hot cycle and all functions are working to specs noise has stoped and gone"

We serviced a

WHIRLPOOL WASHER TL

Model WTW4816FW3

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 08/04/2025

"Ran washer and found unit not sensing correctly ran a diagnostics cycle and found error F8e1 no fill or long filling, checked filling and no hot water but strong cold water flow. Found tub hitting floor when unit would fill causing off balance and no washing, adjusted legs so tub would not hit ran a calibration and advised customer on keeping water settings at tap cold if no hot water is being used. Washer is now working to manufacture specs"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF535SWHW05

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 08/04/2025

Checked over unit and found ice maker not making any ice and freezer not getting done to freezing temps. Checked frost pattern and found unit only frosted half way removed Freon and refilled unit checking frost pattern unit now fully frosted and pressures good. Waited and watched frost pattern and it stayed turned ice maker on due to off and unit is cycling and working. Advised customer to give unit 24 hrs so temps can regulate

We serviced a

WHIRLPOOL WASHER TL

Model CAE2745FQ2

Near Worcester, Massachusetts 01610

Glenn

Job Details: 08/04/2025

Replaced encoder and coin box but washer needs the control board as it still starts without using the coin box. Order part ; ordrng 1 W11777413 (Control board)

We serviced a

MAYTAG REFRIGERATOR FDB

Model MBF2256KEB

Near Leicester, Massachusetts 01524

Glenn

Job Details: 08/04/2025

Intermittent cooling and sometimes freezers thing in the fridge. Damper control is loud when opening replaced damper tested all ok at this time.; dspstn on spec-tagged invntry: 1 WPW10196393 DAMPER CNTRL

We serviced a

MAYTAG WASHER FL

Model MHW5630HW1

Near Auburn, Massachusetts 01501

Glenn

Job Details: 08/04/2025

Found debris blocking drainage. Removed debris instructed customer on proper loading and to use garment bags to prevent this reoccurring. Instructed customer if this reoccurs we may have to charge them for the service.

We serviced a

GENERAL ELECTRIC DISHWASHER

Model GDT630PYR3FS

Near Walpole, Massachusetts 02081

Aimee

Job Details: 08/04/2025

Installed new door wheels and cablesTested dishwasher for leak had to uninstall No leks complete

We serviced a

GE REFRIGERATOR FDB

Model PFE28KBLJTS

Near Walpole, Massachusetts 02081

Aimee

Job Details: 08/04/2025

Found the filter head was broken and 1 of 2 filters can get in does turn to close .

We serviced a

SAMSUNG DRYER

Model DV42H5200GW/A3

Near Easton, Massachusetts 02356

Aimee

Job Details: 08/04/2025

Installed new motor complete and belt tested movement no heat gas Cust need to re installAdvised Cust to get a telescopic vent would work better

We serviced a

FRIGIDAIRE RANGE

Model FFEH3054USD

Near Mendon, Massachusetts 01756

Lee

Job Details: 08/04/2025

"Customer states front left burner does not workConfirmed issue, replaced both pre Id. Parts, test okay"

We serviced a

WHIRLPOOL WASHER TL

Model WTW4816FW3

Near Wallingford, Connecticut 06492

Jimmy R.

Job Details: 08/04/2025

"Ran washer and found unit would just run the drain pump as soon as plugged back in, checked for errors and found F3e1 pressure system fault f8e1 long fill. Ran a calibration cycle to try and clear but unit would still drain continuously, control failure will order new control. Parts tentative p/a ; ordrng 1 W11603810 (Cntrl)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404kps0

Near Longmeadow, Massachusetts 01106

Chris B.

Job Details: 08/04/2025

"Complaint that the dishwasher is not cycling properly and would not dry the dishes. Found error codes F3E2, F10E2 and F7E1. Found OWI not reading well due to unit gummed up in the inside. Ran diagnostic and all codes cleared out. Ran diagnostic cycle three times and no error codes arise. Mentioned to the customer to run an afresh clean to clear out all debris. Unit running normal and has good washing pressure. Mentioned to the customer that within 7days well waive trip fee into labor if they need servicing. Collected trip fee."

We serviced a

KITCHEN AID RANGE

Model KFGG500EWH3

Near Longmeadow, Massachusetts 01106

Chris B.

Job Details: 08/04/2025

Replaced all igniters and unit working properly. 1yr warranty on parts and labor.

We serviced a

WHIRLPOOL WASHER TL

Model WTW4957PW0

Near Springfield, Massachusetts 01151

Chris B.

Job Details: 08/04/2025

Complaint that the wall GFCI keeps tripping when unit start spinning out. Upon further inspection found that theres the possibility that the GFCI main breaker is affecting the wall GFCI causing Nuisance tripping on the same line.

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS321SDHB10

Near Chicopee, Massachusetts 01020

Chris B.

Job Details: 08/04/2025

Upon arrival found compressor running. Unplugged unit installed Kilawatt meter and unit reading of 7.37 amps on start the ran on 1.3amps. After closer look found copper tubing on the evaporator kinked and carefully adjusted it. Found no reading on the thermistor on the freezer evaporator. Replaced with TS# WPW10384183. Called office talked to RC and we decided to replace thermistor and that the adjusting of the copper line should work and to have the customer keep and eye on it for the next few days. Customer mentioned that he is a HVAC tech and he said that he has noticed the defrost cycle was activating way too often and would hear it all the time. Took pics of the frost pattern before and after.; dspstn on spec-tagged invntry: 1 R600A R600A 14.8 OZ

We serviced a

WHIRLPOOL WASHER TL

Model WTW4816FW3

Near Naugatuck, Connecticut 06770

Jimmy R.

Job Details: 08/04/2025

"Tested unit and found once plugging unit in it would run drain pump non stop, ran diagnostics and found f3e1 pressure system fault cntrl faulty. Replaced main cntrl and recalibrated unit ran a wash and spin an all operations are now working to specs"

We serviced a

SAMSUNG RANGE

Model NX60T8711SG/AA

Near Springfield, Massachusetts 01119

Mike K.

Job Details: 08/04/2025

"Unit has been intermittently shutting down, on its own, sometimes mid cycle. With nothing working. Also the me knob, right most, slipping. Ordering control, knob and door lock.Office to call when parts come in to schedule return.; ordrng 1 DG94-03551D (Control panel w/ overlay) and 1 DG94-03581A (Knob) and 1 DG94-00761C (Door latch)"

We serviced a

WHIRLPOOL WASHER TL

Model CAE2745FQ2

Near Waterbury, Connecticut 06704

Jimmy R.

Job Details: 08/04/2025

"Installed new control,interface and strike ran unit thew a calibration and unit is now locking and running to specs"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near Easton, Massachusetts 02375

Aimee

Job Details: 08/04/2025

Installed new drain pump and tested advised customer to use afresh 1 time a month and scrap dishes; dspstn on spec-tagged invntry: 1 W10876537 DRAIN PUMP

We serviced a

WHIRLPOOL WASHER TL

Model WTW8127LW1

Near Ludlow, Massachusetts 01056

Mike K.

Job Details: 08/04/2025

"Complaint of not cleaning well , stains on clothes, examples are of armpits.F0e3, f2e1 error in history overload, stuck button., control has been replaced twice, pressure hose and dispenser replaced, door strike replaced last year. Ran diagnostics and completed fine. Does make a click each time changing direction. Ran component tests and valves working, agitates and spins at different speeds correctly. Lower unit inspection all looks good. Ran empty regular/normal cycle with heavy soil, went through sensing fill and into agitate fine. About 6 per inches of water. Suspension tests fineRepeated with colors cycle and same.Called techline, techline is closed , tried multiple times.For the knock I will order transmission and assembly parts.Office to contact cs when parts come in to schedule return.; rqstng P&A on 1 W11449841 (Transmission) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11260238 (Rotor) and 1 W11510461 (Washplate) and 1 W10752187 (Screw)"

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS555SIHW07

Near East Windsor, Connecticut 06016

Gary V.

Job Details: 08/04/2025

"Inspected and found injector tube to the icemaker frozen with water, water weeping past the inlet valve, will order new valve and return.; ordrng 1 WPW10179146 (Inlet valve)"

We serviced a

MAYTAG WASHER FL

Model MHW5630HC3

Near Enfield, Connecticut 06082

Gary V.

Job Details: 08/04/2025

"Inspected and found debris in door boot stopping draining, and tested fine."

We serviced a

MAYTAG WASHER TL

Model MVW7232HC0

Near Springfield, Massachusetts 01108

Mike K.

Job Details: 08/04/2025

"F7e4 error in history. Not spinning in diagnostics. Lower unit shows a bad gear case, leaking oil. Wash plate not contact by off. Would need a new Washplate/screw, gear case, slider and clutch. Saved quote, denied. Collected for service call only"

We serviced a

LG DISHWASHER

Model LDF8874ST

Near Agawam, Massachusetts 01030

Mike K.

Job Details: 08/04/2025

"Pulled unit out and replaced drain hose assy. Also replaced fill labor be for cs. Ran cycle with unit out and no leaks, drained and no leaks."

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JB3

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 07/31/2025

"Unit is under 1yr wp warranty per service bench. LF burner not working, said they heard a pop. Switch looks fine and voltage coming to connector. Found burner measuring 4.2k ohms. Replaced and working fine, turned on high and left it n for a couple minutes, red hot and no issues, turned to medium and lowered properly."

We serviced a

GENERAL ELECTRIC LAUNDRY CENTER

Model GUD27GSPM1DC

Near Holland, Massachusetts 01521

Chris B.

Job Details: 07/31/2025

Complaint that the lid is not engaging to start any cycle. Fouls missing screws to hold lid on. Used ATAs screws to secure the top and washer now engaging properly. Ran drain and spin and quick cycle and all running normal.

We serviced a

WHIRLPOOL RANGE

Model n/a

Near Spencer, Massachusetts 01562

Chris B.

Job Details: 07/31/2025

Complaint that the range has the glass top broken. Tried to find model and serial number tag on the unit to be able to quote for parts and labor. No success in finding the information. Customer will try to find the purchase receipt for the range. Collected trip fee.

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Somers, Connecticut 06071

Gary V.

Job Details: 07/31/2025

"Inspected and found actuator not turning, and open capacitor, replaced both and cycled thru diagnostics, and also found inlet valve defective, replaced with new valve and cycled, tested fine.; used 1 W10913953 (ACTUATOR), and 1 W11395618 (CAPACITOR/INTER COIL) from stock"

We serviced a

WHIRLPOOL WASHER TL

Model CAE2745FQ1

Near Worcester, Massachusetts 01603

Glenn

Job Details: 07/31/2025

"W11786877 Whirlpool will pay for repair parts and labor to perform the listed repairs on specified models within the qualifying serial range. Charge the repair parts and labor related to this repair Special Project S153EB. Washer is stuck in a constant drain. The control board and labor are covered by the manufacturer, but it also needs to drain pump as the drain pump is damaged. Order parts ; ordrng 1 W11777413 (Control board) and 1 WPW10276397 (Drain pump)"

We serviced a

WHIRLPOOL REFRIGERATOR TM

Model WRT112CZJZ01

Near Leicester, Massachusetts 01611

Glenn

Job Details: 07/31/2025

"Complaint fridge goes dead and will not power on upon arrival. The fridge was unplugged. I plugged the fridge in at 117 V behind the fridge at the power cord, the fridge powered on when I plugged it in. Unable to find any loose connections, auto part control board. ; ordrng 1 W11446726 (Control board)"

We serviced a

GE DISHWASHER

Model GDT655SMJ5ES

Near Enfield, Connecticut 06082

Gary V.

Job Details: 07/31/2025

"Inspected and found terminal block connections loose, tightened, and adjusted dishwasher now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRX735SDHZ08

Near Millis, Massachusetts 02054

Aimee

Job Details: 07/31/2025

First visit installed new gasket right door Returns to install new light switch in freezer didn't start

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JZ0

Near Enfield, Connecticut 06082

Gary V.

Job Details: 07/31/2025

"Inspected and found right front burner with a shorted sensor, left front burner with the open circuit through the coil, right front switch contacts welded closed, and left front switch with open L1 contact, call safety department at whirlpool to informed them the problems and saved the estimate in the ticket. Customer needs to call whirlpool back to create a dispatch under the service plan.."

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