We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Charlotte, NC 28269
Mark C.
Job Details: 06/23/2023
"Units deli drawer Ill not stay closed all the way, units freezer door has condensation forming on the top of the gasket, top of the door is abnormally cold indicating poor insulation in the top of the door. ; ordrng 1 W11681455 (Door) and 2 W11233912 (Slides)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Charlotte, NC 28269
Mark C.
Job Details: 06/23/2023
"Customer states unit is not making ice but is dispensing water. Placed unit into forced harvest, display is showing a 23 message for faulty switch or motor. Contacted Techline spoke with rich . Rich states inspect the door harness for damage found multiple broken wires in the harness. States repairing the wires will not resolve the issue and that the door needs replaced. Sr#7736702916 stated customer should call the consumer care to see if they can get any factory support for the door. (800) 253-1301 quoted 1016.73"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ1
Near Charlotte, NC 28269
Mark C.
Job Details: 06/23/2023
"Units surface light will not activate due to a blown bulb. ; rqstng P&A on 1 W10709921 (Bulb), dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK SP W11245251"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Charlotte, NC 28269
Mark C.
Job Details: 06/23/2023
Installed new suspension rods unit is fully operational.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Charlotte, NC 28269
Mark C.
Job Details: 06/23/2023
"Customer states unit isnt washing. Placed unit into diagnostic testing. Unit has no stored errors. Ran test cycle unit completes all tests, with no errors unit is fully operational."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Charlotte, NC 28278
Mitch H.
Job Details: 06/23/2023
"Confirmed purchase date and took picture of receipt. Checked and ran diagnostics. No stored error codes. Tested wash cycles, found that both valves operating correctly but that both valves are energized no matter what cycle washer is set on. Ordering control board.; ordrng 1 W11626074 (Control)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Charlotte, NC 28227
Robert A.
Job Details: 06/23/2023
"Cx complaint that the unit is not heating at all. I inspected the unit and confirm the complaint. I found the units burners and oven do not heat at all. I checked incoming power at the terminal block, it does not have 240 across L1 and L2. I wiggled the outlet, it got good contact and 243v were received and the oven as well as all burner eyes worked. The issue is the wall outlet not the unit. The unit is working as designed. An electrician is needed to resolve the issue."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Mint Hill, NC 28227
Robert A.
Job Details: 06/23/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10882923 ICE MAKER
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte, NC 28205
Robert A.
Job Details: 06/23/2023
"Cx complaint that the unit did not fully wring out her cycle containing 1 bathroom floor rug. I inspected the unit to confirm the complaint. I found an error code: f0e1. I cleared the code and ran a service cycle, all components passed with no issues. I suggested to the cx to wash at least 2 items together. I item alone may be difficult for the unit to balance being soaked with water. The unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Charlotte, NC 28212
Robert A.
Job Details: 06/23/2023
"Cx complaint that the IM is not on and the FC is building heavy ice preventing the door from closing. I inspected the unit to confirm the complaint. I found the ice in the FC built on the rail slide not allowing the door to smoothly close. The rail slides need to be replaced to resolve the issue. I turned the IM on from the UI, it read ice maker off. Im ordering the parts for the return visit. Cx has a deed that states she obtained ownership of the home within a year, appliances came with the home.; ordrng 1 WPW10330991 (Bracket) and 1 WPW10330993 (Bracket) and 2 W11265130 (Rail slide)s"
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WETLV27HW2
Near Charlotte, NC 28206
Robert A.
Job Details: 06/23/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11454741 GEARCASE
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Torrington, CT 06790
Ruben C.
Job Details: 06/23/2023
Checked unit found rollers worn down replaced rollers tested operation normal; used 1 4392067 (Dryer repair) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near East Brookfield, MA 01515
Chris B.
Job Details: 06/23/2023
Complaint that the unit is leaking water from the bottom back. Found broken drain hose. Will order parts for a return visit.; ordrng 1 W10899966 (Drain Pump Hose)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Charlotte, NC 28207
Robert A.
Job Details: 06/23/2023
"Cx complaint that the oven is not meeting or hold set temps. I inspected the unit to confirm the complaint. Th burner head work fine. I tested broil, it work fine as well. However bake does stay lit. The igniter clicks and the flame lights, but it continues to click for a few seconds then the flame and igniter turn off completely. The temp got up to 200degrees, that because the convection element turns on supply heat. I called techline to document the issue. They recommended adjusting the bake burner tube air valve at the neck of the burner tube. It was wide open. I closed it half way and tested the unit. The flame lit immediately on the first click. I preheated it to 350 then 400. The unit is working as designed.Sr7736529666"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Belmont, NC 28012
Robert A.
Job Details: 06/23/2023
"Cx complaint that the unit is leaking water. I inspected the unit to confirm the complaint. I found an error code: f0e2. I checked the bellow and found a sock in the lower part of the bellow blocking the holes for water to exit. There were no tears in the bellow, I did notice residue building on the side of the door potentially creating a surface where water can escape. I ran a service cycle, all components passed with no issue. I suggested for the cx to clean the bellow and inner door where it makes contact with the bellow occasionally. The unit is working as designed."
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near Watertown, CT 06795
Martino S.
Job Details: 06/23/2023
"Check unit as per customer complaint not drying, check vent clean, ran time dry cycle unit goes to a high temp of 198 and a low of 145 continuously cycling at that rate."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Charlotte, NC 28273
Mitch H.
Job Details: 06/23/2023
Checked and found evaporator coil completely iced over and evaporator fan not running. Fan has power. Quoted customer for repair. Collected full amount. Ordering fan motor.; ordrng 1 W11559968 (Evaporator fan motor)
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ0
Near Naugatuck, CT 06770
Martino S.
Job Details: 06/23/2023
"Check broil operation as per customer not igniting and smelling gas, operation is as customer explain. Remove broil burner and clean corrosion from spark ignition and replace broil burner. Start broil burner several times including customer and verify unit working to specs."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Naugatuck, CT 06770
Martino S.
Job Details: 06/23/2023
Check unit for noise operation and banging as per customer request. Remove top cover and visible check for objects or loose connection including shipping bolts remove from day of install. Ran cycle check with clothes on different cycles including drain and spin cycle everything check normal. Instruct customer to follow the cycle instructions in accordance with the clothing she is washing. Unit check working to specs.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Chaplin, CT 06235
Chuck M.
Job Details: 06/23/2023
Customer complaint is that refrigerator is not cooling properly. Inspected and found only lower coils on evaporator has frost. Compressor is inefficient. Ordered compressor and Lok ring kit. ; ordrng 1 W10507884 (compressor) and 1 LokRingKit (Lok Ring Kit) and 2 ExtraTimeSlots (Extra Time Slots)s
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Tolland, CT 06084
Chuck M.
Job Details: 06/23/2023
Customer complaint is that washer was leaking at front left bottom corner. Inspected and found washer was not leveled. Water was leaking at fabric softener dispenser because water was missing the tub ring due to washer not being leveled. Leveled washer and tested. No leaks found.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017AS1
Near Hartford, CT 06114
Chuck M.
Job Details: 06/23/2023
Customer complaint is that microwave makes a whistling noise when running. Inspected and found noise is within exhaust pipe going outside when fan is running. Advised customer to tape up seams on exhaust.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Waterbury, CT 06708
Martino S.
Job Details: 06/23/2023
"Check unit as per customer not starting, lid strike broken off. Parts order for return service tentative P/A.; ordrng 1 W11394572 (Lid lock) and 1 W11457841 (Strike)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Plymouth, CT 06786
Martino S.
Job Details: 06/23/2023
"Check unit as per customers complaint door not sealing, intermittent noise in freezer and refrigerator too cold frosty. Check unit found fridge door out of alignment, unit leaning forward not level. Remove both doors, raise front legs and level unit. Reinstalled doors and heat door gaskets to seal, inspect doors seal and working to specs. Instruct customer on door loading capacity and freezer shelves packing."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Berlin, CT 06037
Jimmy R.
Job Details: 06/23/2023
"Tested unit and found tub full of water and unit would not complete a cycle, ran diagnostics and found errors 9-1 drain issue 10-2 vent motor let unit run threw a self test and found Machine would not drain at end of cycle, checked pump and found running but not pumping water out. Checked drain hose and found hose crimped at connection side also found hose clogged up with food slowing done water and not allowing unit to drain, cleared drain line and fixed crimp ran drain and still slow, checked drain at machine and found connection crimped causing poor water flow, fixed crimp and unit is now draining strong an operating to specs"
We serviced a
MAYTAG WASHER
Model MHW6630HW2
Near Charlton, MA 01507
Angel R.
Job Details: 06/23/2023
"Installed tub, tested ok."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW3
Near Southington, CT 06489
Jimmy R.
Job Details: 06/23/2023
Customer was not home and owner could not get door unlocked for me advised I will order a new light socket assembly and bulb from what they told me and once they get ahold of tenant to plz call us back to schedule a return appointment ; ordrng 1 W11594170 (Light assembly) and 1 WPW10571723 (Bulb)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Southington, CT 06489
Jimmy R.
Job Details: 06/23/2023
Installed new lid and ran machine thew a test cycle found unit now locking and working to factory specs
We serviced a
MAYTAG WASHER
Model MVWB865GC
Near Rockwell, NC 28138
Jenn F.
Job Details: 06/23/2023
"Customer provided video of noise. Check and observed slider was visibly damaged and worked out. Replaced slider, ran calibration, and unit passed diagnostic test. ; used 1 W10734521 (SLIDER) from stock"
We serviced a
MAYTAG WASHER
Model MHW6630HW2
Near Charlton, MA 01507
Chris B.
Job Details: 06/23/2023
Replaced tub and ran a diagnostic cycle and washer working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Weddington, NC 28104
Ryan S.
Job Details: 06/23/2023
"Customer complained of no cool. Upon arrival found partial frost pattern and compressor running. Last tech installed compressor and witnessed full Prost pattern before leaving completed call. Loaded up nitrogen at 140 and put bubble test on all points to check for leaks on compressor, filter drier, and inside unit around evap coil in freezer. Checked with black light also and no dye found. Loaded back up to 140 and made sure all connections on equipment was tight and not leaking. Unit slowly dropped again. Callled techline to Inform of possible leak in cabinet. Techline said unit will review unit, unit not repairable . Informed customer whirlpool will call when review is completed to give further information in 3-5 days. Sr#7736700490."
We serviced a
LG REFRIGERATOR
Model LFD25860ST
Near Holyoke, MA 01040
Mike K.
Job Details: 06/23/2023
"Getting sheet of ice in bottom of freezer and leaking onto floor, has been clearing ice for over a year.Clogged Evap drain, steamed clear drain and ice build up, tested with glass of water which drained fine"
We serviced a
WHIRLPOOL WASHER
Model WTW4900BW0
Near East Longmeadow, MA 01028
Roger R.
Job Details: 06/23/2023
"Installed new gearcase and related parts due to leaking and noisy spin cycle. Ran calibration upon completion of repairs ; dspstn on spec-tagged invntry: 1 W10528947 HUB 1 W10721967 CAM KIT , 1 W11454372 GEARCASE , and 1 WPW10006355 ACTUATOR"
We serviced a
MAYTAG WASHER
Model MHW6630HW2
Near Charlton, MA 01507
Angel R.
Job Details: 06/23/2023
"Installed tub, tested ok."
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Bloomfield, CT 06002
Ruben C.
Job Details: 06/23/2023
Replaced bottom door found freezer door gasket is also keeps coming off ordering freezer door; ordrng 1 W1068072 (Door freezer white)
We serviced a
JENN-AIR RANGE
Model JDRP548HL01
Near Longmeadow, MA 01106
Roger R.
Job Details: 06/23/2023
"Unit has dent in outer right hand door panel. Also called tech support in reference to right oven not working and was suggested to replace relay board below right oven. ; ordrng 1 W11315557 (Door, stainless steel and glass) and 1 W11317945 (Control , appliance)"
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Denver, NC 28037
Mark C.
Job Details: 06/23/2023
Unit whistles due to a damaged blower wheel. Blower in stock is damaged. Ordering a new one.; ordrng 1 WP697772 (Fan)
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Davidson, NC 28036
Vincent O.
Job Details: 06/23/2023
Found vent crushed causing long dry times. Pulled unit away from wall and tested. Verified proper heating and airflow from machine. If issue returns customer will need to have vents cleaned. All functions check ok.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW
Near Shrewsbury, MA 01545
Chris B.
Job Details: 06/23/2023
Found control board not turning on. After verifying found no led diagnostic on control board and probed for voltage at the filter AC in but no voltage at the filter out to the control board. Will order filter for a return visit. ; ordrng 1 W11614635 (Filter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Worcester, MA 01604
Chris B.
Job Details: 06/23/2023
Replaced ice maker and ran diagnostic test. Unit turn all he way as it should and called for water. Mentioned to the customer to keep an eye on the unit for the next few days.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Charlotte, NC 28270
Jeff L.
Job Details: 06/23/2023
"Found left side dispenser fridge door not flush at top with right side door its sticking out further about 1/4 inch . The door evens up and is flush toward the bottom causing condensation to drip onto freezer door. There are no obstructions door is closing all the way, the hinges are properly mounted. Spoke with Kirk at tech-line advised to get new door file#7736704387; ordrng 1 W11610996 (Left hand door)"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Blacksburg, SC 29702
Mitch H.
Job Details: 06/23/2023
"Tested washer and ran diagnostics. No stored error codes. Found drain hose pushed approximately 3 feet into standpipe causing siphon. Correct drain hose, ran full automatic test in diagnostics. All functions tested good and operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW03
Near Southwick, MA 01077
Mike K.
Job Details: 06/23/2023
"Unit under 1yr wp warranty per service bench.Complaint of new noise heard from unit, lasting about 10s from rear of unit, hear it twice in 24 hours. Says temp went to 40+ with no adjustment, had held temp at 35 for months set at #2 setting, set to 3 and held for couple days and crept up, , had to go to 4.Unit was on setting 3 for both fr and rf on arrival, compressor/ fans running. 7 in fr, 38 in rf.Icemaker was turned on though is not used, likely source of sound heard.Temps not abnormal for setting 3 and defrost timing unknown. Measured temp again in fr after having some time since last reading, down to 4.Suggested leaving at 4 as it is the recommended setting, turned icemaker off."
We serviced a
KITCHENAID COOKTOP
Model KCGS350ESS00
Near Huntersville, NC 28078
Vincent O.
Job Details: 06/23/2023
No problem found with unit. Unit working as designed. All ignitors will click when knob is activated. This is normal. All functions check ok.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HFEDBSR/AA 11
Near Chicopee, MA 01013
Roger R.
Job Details: 06/23/2023
Installed new fresh food evaporator cover due to bad fan and excessively soaked insulation in cover assembly. ; dspstn on spec-tagged invntry: 1 DA97-12608A EVAP COVER
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Palmer, MA 01069
Roger R.
Job Details: 06/23/2023
Unit okay no issues found.
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrf560sehz00
Near East Hartford, CT 06118
Jeremy B.
Job Details: 06/23/2023
Bottom of right side fresh food door damaged needs new.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS1
Near Granby, CT 06035
Gary V.
Job Details: 06/23/2023
"Inspected and found ui panel buttons not responding, unit is still functional and usable tho, internal problem in ui panel, also door vent leaking, will order parts and call when part becomes available.; ordrng 1 W11649995 (Door vent) and 1 W11625194 (Door /ui panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Windsor, CT 06095
Gary V.
Job Details: 06/23/2023
"Techline reference #Sr#7736706405. Whirlpool advised of problems. Arrived and found multiple problems, still no ice production, ran thru diagnostics again and still only fault is e5 for failed ice maker, found moisture built up on top of freezer door, freezer door isnt properly insulated causing condensation. Unit missing kick plate. Ff compartment shelfs are all bent along with ladder which I installed today. Spoke with techline and they advised replacing parts listed on the order. Will order parts and customer will call when door arrives in 4-6 weeks. Advised customer to try to keep moisture dry on freezer door in mean time.; ordrng 1 W11224256 (Main acu) and 1 W10846539 (Ice box fan) and 1 W11579559 (Ui board) and 1 WPW10637671 (Kick plate) and 3 WPW10709163 (Shelf)s and 1 WPW10709175 (Shelf) and 1 W11658802 (Ice maker) and 1 W11637688 (Vent panel) and 1 W10898445 (Receiver optics) and 1 W10870822 (Emitter) and 1 W11579561 (Valve) and 1 W11436967 (Freezer door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Huntersville, NC 28078
Vincent O.
Job Details: 06/23/2023
"Unable to verify complaint at this time. Customer states that the cooling off light randomly comes on. Requires hard reset to get rid of light. Hard reset will resolve issue for weeks at a time. Order and replace UI. ; ordrng 1 W11330971 (Ui), dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE and 1 WPW10769076 CNTRL-ELEC"
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HPS01
Near Clover, SC 29710
Mitch H.
Job Details: 06/23/2023
"Removed old compressor and related parts. Installed new compressor kit. Charged with nitrogen, tested for leaks. Let stand for 15 minutes, no loss of pressure. Removed nitrogen, pulled vacuum. Let stand for another 15 minutes. No loss of vacuum. Weighed in correct charge of refrigerant. Tested, compressor operating and cooling properly.; used 1 W11506635 (Process tube) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Tega Cay, SC 29708
Mitch H.
Job Details: 06/23/2023
"Found refrigerator still on its wheels. Adjusted feet and leveled refrigerator. Adjusted doors, now aligned properly. Calibrated measured fill n dispenser. Operating properly."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DBL4
Near South Windsor, CT 06074
Gary V.
Job Details: 06/23/2023
"Inspected and found left upper rack track broken, replaced and tested fine.; used 1 W11259785 (TRACK) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS
Near East Hartford, CT 06118
Jeremy B.
Job Details: 06/23/2023
Installed new control and temp sensor. Preheated to 350all checks ok.
We serviced a
WHIRLPOOL DRYER
Model GEW9868KQ2
Near West Springfield, MA 01089
Mike K.
Job Details: 06/23/2023
"Unit has been operating intermittently, now will not come on at all. Verified 240vac at terminal, no response at u/I, both u/i and control nla. Verified 120vac coming to control. Unrepairable. Collected service call"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Mooresville, NC 28117
Vincent O.
Job Details: 06/23/2023
Found unit stuck in drain and relay clicking on control. Found f1e2 and f9e1 errors. Checked and verified pressure tube clear. Order and replace control. ; ordrng 1 W11614514 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Springfield, MA 01119
Roger R.
Job Details: 06/23/2023
While installing new harness for defrost circuit the freezer door switch was broken when a frozen package being pulled from the freezer caught the tab and it fractured. Installed new door switch and harness. ; used 1 W11396033 (LIGHT SWITCH) from stock
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Mooresville, NC 28117
Vincent O.
Job Details: 06/23/2023
Found control board doa. No power. Replaced control. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC
We serviced a
WHIRLPOOL DRYER
Model MGDB855DC4
Near Springfield, MA 01118
Roger R.
Job Details: 06/23/2023
Found unit had a worn and noisy idler pulley. Quoted 35.99 plus tax for part and $199 labor. Replaced and de-linted inside dryer. ; used 1 279640 (IDLER PULLEY) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Lexington, NC 27292
Jenn F.
Job Details: 06/23/2023
Observed the freezer door gasket detached from door. Reinstalled and adjusted gasket and made sure it was a complete seal when closed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Lexington, NC 27292
Jenn F.
Job Details: 06/23/2023
Installed new compressor.
We serviced a
WHIRLPOOL WASHER
Model WTW4900BW0
Near East Longmeadow, MA 01028
Roger R.
Job Details: 06/23/2023
"Installed new gearcase and related parts due to leaking and noisy spin cycle. Ran calibration upon completion of repairs ; dspstn on spec-tagged invntry: 1 W10528947 HUB 1 W10721967 CAM KIT , 1 W11454372 GEARCASE , and 1 WPW10006355 ACTUATOR"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS586FIEE00
Near Longmeadow, MA 01106
Roger R.
Job Details: 06/23/2023
"Unit has door alarm not corresponding to door switches. Called tech support was told it was a computer problem need new ui panel. Will order and return. Sr7736699700 ; ordrng 1 WPW10744623 (Control, UI)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Troutman, NC 28166
Vincent O.
Job Details: 06/23/2023
Found disposal knockout still in place causing unit to not drain. Removed knockout. Tested and verified proper operation. All functions check ok.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Worcester, MA 01604
Angel R.
Job Details: 06/23/2023
"Installed actuator, tested ok."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Lexington, NC 27295
Jenn F.
Job Details: 06/23/2023
Upon arrival water valves were turned off. When water was turned on water instantly started pouring into the machine while the machine was powered off. Installed new water valve. Unit functions as it should now.; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Holyoke, MA 01040
Mike K.
Job Details: 06/23/2023
"Per office putting cancelation request in notes. Had called enroute and left message, customer returned call while still enroute, said they wanted to cancel as unit had been working fine since called, had forgotten to call office this morning, fell asleep.Home never visited, service request cancelled"
We serviced a
SAMSUNG COOKTOP
Model NE63T8111SS/AA
Near Amherst, MA 01002
Mike K.
Job Details: 06/23/2023
"Neither front burner working properly, rear burners work fine. Rf only the outer ring is working, left nothing.Removed front panel screws, but would not come off. Verified with Randy that after the 5s crews, front panel should left off, exerted a lot of force and not budging, attempted to clear grease build up around gasket with knife, still didnt budge and the gasket is nla.Quoted likely repair of the two burners, explaining gasket may be damaged and unrepairable. Denied repair. Collected for service call onlyAll was explained to some as fathers English not great, son is also who paid service call"
We serviced a
SAMSUNG REFRIGERATOR
Model RF22R7551SR/AA
Near Amherst, MA 01002
Mike K.
Job Details: 06/23/2023
"Owen Ed the hous for a bit, just moved in yesterday. Say the mid level drawer was full of water, they had cleared and turned off water and have had no issue since. Took out and reseated water filter, reattached waterline and turned on, filled several glasses of water with no issue.Ce bin had a few cubes in it that looked to have evaporated/melted a bit, but are solid now. At this time source cannot be found. No leaking found in lower rf or drawer."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Pineville, NC 28134
Ryan S.
Job Details: 06/23/2023
"Customer complained unit wont heat, wont turn on. Found multiple f6e4 errors. No loose harnesses. Ordering UI panel and both control boards. Informed customer office will call when parts come in, part is out of stock and office will call when part is to be delivered to schedule return call. ; ordrng 1 W11600355 (Ui panel) and 1 W11261167 (Control w power) and 1 W11261169 (Control w/o power)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKB1
Near Amherst, MA 01002
Mike K.
Job Details: 06/23/2023
"Unit new, covered under wp warranty per service bench.Unit not installed, found tub to be dented preventing full door closure, requires new tub.Cs will see if Home Depot will replace, but in mean time put in order for tub, 2x time and shipping.Explained to customer that tub would be directly shipped to him, he would then check it and give us a call To schedule return.; ordrng 1 W11409866 (Tub assy) and 1 Xlargeshipping (X Latrobe shipping) and 1 2xtime (2x time)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Amherst, MA 01002
Mike K.
Job Details: 06/23/2023
"Replaced gear case assy, cam, washplate, belt agitator screw. Also had to replace hub ( wash plate would not come out, had to be broken out and center of washplate would not come off, had to break out hub to fully remove gear case)Recalibrated unit and ran self diagnostic test fine; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W10752187 AGITATOR SCREW , 1 W11239857 BELT , and 1 W11454734 GEARCASE , used 1 W10528947 (HUB) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Hartford, CT 06114
Chuck M.
Job Details: 06/23/2023
"Customer complaint is that washer was making a squeaking noise. Ran manual test cycle and found belt is loose and making squeaking noise. Cam is also loose. Reply cam and belt. Tested and no noise found. Washer lid pops up due to hinges. Ordered hinges. ; ordrng 1 W11551369 (Hinge Left) and 1 W11551376 (Hinge Right), used 1 W11239857 (BELT), and 1 W10721967 (CAM KIT) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW1
Near Hartford, CT 06114
Chuck M.
Job Details: 06/23/2023
Installed control and tested oven. Oven is working properly. Front right burner is not working and Surface Hot LED stays on. Ordered infinite switch P&A. ; rqstng P&A on 1 WP3149400 (switch-inf)
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model MVW7232HW1
Near Ellington, CT 06029
Gary V.
Job Details: 06/23/2023
"Installed new bezel and cycled, tested fine."
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS08
Near Manchester, CT 06040
Chuck M.
Job Details: 06/23/2023
Customer complaint is that ice maker is not making ice fast enough. Inspected and found filter needs to be replaced. Ice maker is cycling and filling properly. Reset ice maker and advised customer to replace filter. Customer says he purchased an ice maker shut off arm. Informed customer that shut off arm is part of ice maker and whaat he purchased is not for his ice maker.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Mansfield, CT 06250
Chuck M.
Job Details: 06/23/2023
Installed control and tested. Now wash motor is clicking but not washing. Replaced wash motor and tested. Dishwasher checked ok. ; used 1 W11025157 (MOTOR/SUMP) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 06/23/2023
"Checked over unit and found machine cooling but not freezing items freezer temp at 11 degrees,removed evap cover and found half frost pattern. Could hear Freon moving super slow in evap, Emptied r600 and pumped unit down into a vacuum watched and gauge held vacuum for over 20 min. Refilled and watched for frost pattern, unit is now frosting all the way to bottom and cooling properly advised customer give 24 hrs to make sure temps are ok"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Southington, CT 06479
Jimmy R.
Job Details: 06/23/2023
"Checked over machine and found unit would power up start the complete a cycle but never filled or washed, checked slider and found oil and water all over rotor and clutch, removed stator and found slider broken clutch shorted from water and oil Gearcase shaft had dropped causing unit to not spin tub. Quoted customer for all parts and labor they will just buy a new machine"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Matthews, NC 28105
Jeff L.
Job Details: 06/23/2023
Found icemaker full of frozen water but the unit had not cycled to dump ice. The motor on icemaker is locked up and it needs to be replaced. Replaced icemaker unit cycled ran and checked ok(Call complete); dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Meriden, CT 06451
Jimmy R.
Job Details: 06/23/2023
"Tested water dispenser and found water coming out super slow and stopping to a dribble, removed filter and same issue water slowly dispensing. Checked water inlet line and found good no kinks checked water hook up and found piercing valve, checked and valve is going bad clogging water line hole so no water can get by, retapped valve for now and advised customer on putting a normal ball valve to ensure proper water flow. Ran water and water is now flowing and operating to proper manufacture specs"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Meriden, CT 06450
Jimmy R.
Job Details: 06/23/2023
"Tested dryer and found unit was errored out f2e2 internal fault checked cntrl and found power being supplied and green leds on checked all connections and they are all tight, removed console and found solider joints corroded and burnt cntrl failed causing issue. Will order new console and new cntrl ; ordrng 1 W11413566 (Console) and 1 W11525996 (Cntrl)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near East Hartford, CT 06118
Jeremy B.
Job Details: 06/23/2023
Door not closing. Found screws on side not secure and restricting door. Needs mounting bracket kit.; ordrng 1 W11502191 (Mounting bracket)
We serviced a
ADMIRAL REFRIGERATOR
Model WRS321SDHW08
Near Monroe, NC 28112
Jeff L.
Job Details: 06/23/2023
"Found fridge operating normally, no signs of defrost problem, the damper was working correctly had cold air flow over to fresh food compartment. The return was open with no restrictions, checked compressor and condenser fan motor all was normal operation. Removed some build up off condenser coil. Fridge was holding at 38 degrees and freezer was holding at 0 degrees. Both door gaskets are in good shape sealing to frame and no tears or rips. Customer said there were no problems with refrigerator they just wanted it checked before it was paid off. At the time of this visit the refrigerator is running and checked ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Charlotte, NC 28277
Ryan S.
Job Details: 06/23/2023
"Customer complained ice maker not working. And temp fluctuations. Found freeze and ref were at set temps 37 and 0. Ran service mode for ice maker and ice maker passed test, tried to run valve on door ice maker and door Ui was only working half the time, when tried to run valve valve should open for 7 seconds but energized and quits as soon as it opens. customer said that the door changes for Fahrenheit to Celsius by itself. Ordering sparse Ui and control board and valve. Scheduled return call for 6-30-23 am. ; ordrng 1 W11574767 (Ui sparse interface) and 1 W11664342 (Control) and 1 W11567335 (Valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Charlotte, NC 28277
Ryan S.
Job Details: 06/23/2023
"Customer said unit cut off and wouldnt run, had f8e4 error. Customer said ther was a lot of foam or suds. When it leaked and cut off. Informed customer f8e4 is cod for leaking into overfill. Informed customer to to use too much dish detergent or to run a clean cycle with afresh dishwasher cleaner to prevent Suds, unit running properly now and overfill had evaporated. Verified proper operation."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Charlotte, NC 28277
Ryan S.
Job Details: 06/23/2023
"Customer complained of condensation on freezer door. Found gaskets good. Found slight gap in frame put food grade sealant in gaps. Let set, Informed customer not to open doors for a few hours. Verified seal and proper operation. ; used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB00
Near Charlotte, NC 28226
Ryan S.
Job Details: 06/23/2023
"Return to install door, installed door and ran service mode 44 and 45, unit harvest and filled with water. Icemaker now working properly."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Charlotte, NC 28226
Ryan S.
Job Details: 06/23/2023
"Came to install parts ordered by previous tech, installed all parts and reassembled unit, ran unit and received error code again. Inspected parts and found control board had a part that was broken and barely attached, feel off when touching it. Needs new inverter board part faulty. Tried installing old inverter and unit still not working. Ordering new control. Customer said he is going to be out of town when trying to schedule for later this week. Said he will call office after talking to wife to schedule return call. Would be available Thursday or Friday of next week. ; O-emld tckt"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Charlotte, NC 28278
Mitch H.
Job Details: 06/23/2023
Confirmed closing and took picture of document. Customer is concerned about discoloration of left side front and rear burners. Ordering burner heads.; ordrng 2 WP8286814 (Burner head)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 06/23/2023
Installed new filter drier and compressor. Pulled vacuum then recharged. Please allow 24 hrs for temps to stabilize. ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KPS1
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 06/23/2023
Installed new gasket and insulation. Ran self test all checks ok.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Middletown, CT 06457
Jeremy B.
Job Details: 06/23/2023
Dryer taking long time to dry. Found vent extremely clogged. Must clean vent. ; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 06/23/2023
"F6e1 loss of communication between main control and motor control f9e1 flood error system has detected a flood condition f3e1 pressure switch water level sensor failure f5e2 door not closed within 20 seconds of pressing start button error unit is pouring water from door gasket on the floor unit has a water inlet valve is also leaking flooding corrosion on motor control wiring harnesses error code for pressure switch unit will need a minimum of three parts to fix. Is looking at a motor control futuristically. Motor control is displaying F6 error code, sir door gasket, water valve, assembly, and pressure switch are the three main parts. Customer will need to fix temporarily so that she can use it without it. Flooding her house. Customer declined repair today."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 06/23/2023
"Complaint leaking out of vent on door have had vent replaced and additional parts replaced by two other companies. Unit only leaking from the door vent area. Nowhere else only one customer opens the door. Customer is using rinse agent as well. Customer is weeding and overnight until the dishwasher has completely cool down before they open the door as the previous company instructed does not matter as soon as I open the door dishwasher starts leaking. I found vent on inner door. Metal is cut out of round, causing water pool and vent. Unit will need an inner door and associated parts to finish fixing. No additional leaks reported by the customer at this time. No additional issues reported by the customer at this time, no washability issues, and unit is not leaking in the middle of a cycle only leaks whenever they open the door from the vent. office to call customer when parts come in. ; ordrng 1 W11664713 (Seal) and 1 W11649995 (Vent) and 1 W11412300 (Dispenser) and 1 W11559689 (Inner door panel) and 1 W11545290 (Deflector), used 1 W11483553 (GASKET) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near East Windsor, CT 06088
Gary V.
Job Details: 06/23/2023
"Inspected and found pressure system fault, and unit not filling up with enough water, unit needs main acu replaced, will submit estimate and call for return date.; ordrng 1 W11116592 (Main acu)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Enfield, CT 06082
Gary V.
Job Details: 06/23/2023
"Installed new acu and harness and ui panel, ran calibration and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11400681 CNTRL-ELEC"
We serviced a
KENMORE REFRIGERATOR
Model 795.777197
Near Suffield, CT 06078
Gary V.
Job Details: 06/23/2023
"Inspected and found left side freezer door hitting cabinet trim, and informed customer, hes going to adjust cabinet trim. All other functions test fine."
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Enfield, CT 06082
Gary V.
Job Details: 06/23/2023
"Sr#7736699725. Inspected and found lid not staying up, spoke with techline and they advised replacing lid, will order and call when part becomes available.; ordrng 1 W11189136 (Lid assy)"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Bloomfield, CT 06002
Ruben C.
Job Details: 06/23/2023
Replaced bottom door found freezer door gasket is also keeps coming off ordering freezer door; ordrng 1 W1068072 (Door freezer white)