Service History 15 - Advantage Appliance Repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB05

Near Dudley, MA 01571

Lee

Job Details: 12/20/2024

"Installed compressor, charged unit, observed proper operation, asked customer to wait 48 hours before filling with food.; used 1 W11506635 (COUPLER 6 NF MS SV PROCESS T) from stock"

We serviced a

GE WASHER

Model GTW465ASN1WW

Near Monson, MA 01057

Chris B.

Job Details: 12/20/2024

Complaint that the washer is not agitating. Found broken belt and sensor and transmission is leaking heavily. Quoted parts and labor. Customer will address the repair with the home owner and will get back at us if decided to fix the unit. Collected trip fee. 7 days to waive trip fee into labor.

We serviced a

LG REFRIGERATOR

Model LRFWS2906V/02

Near West Brookfield, MA 01585

Chris B.

Job Details: 12/20/2024

Replaced all parts and unit running normal. Fans are working properly. Mentioned to the customer to keep an eye on the cooling on the unit.

We serviced a

LG REFRIGERATOR

Model LRFDS3016S/00

Near Leicester, MA 01524

Glenn

Job Details: 12/20/2024

Installed part tested also found the lower fan is getting power but not turning order part ; rqstng P&A on 1 LRFDS3016S/00 (Lower evaporator fan with cover)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC1

Near Leicester, MA 01524

Glenn

Job Details: 12/20/2024

Washer is making a loud banging noise during cycle tested found loud noise from cold water valve when washer fills and stops. Order part valve ; ordrng 1 W11688995 (Cold Valve)

We serviced a

MAYTAG DISHWASHER

Model MDB9979SKZ0

Near Meriden, CT 06450

Jimmy R.

Job Details: 12/20/2024

Installed new sump&motor ran unit thew a wash cycle and all operations are now working to factory specs ; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Meriden, CT 06450

Jimmy R.

Job Details: 12/20/2024

"Tested unit and found machine would not wash unit would just fill and drain, checked motor and found 120v going to motor but motor would not come on just buzzing, unit will need new sump&motor also control panel cracked and missing will need console spray arms need to be replaced due to lower arm cracked and middle arm not holding, silverware rack broken and n9w holding where it clips in due to cracked. All parts tentative p/a ; ordrng 1 W11087376 (Sump&motor) and 1 W10837249 (Lower spray arm) and 1 W11157079 (Console) and 1 WPW10498900 (Spray arm) and 1 W11158804 (Silver ware basket)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Meriden, CT 06450

Jimmy R.

Job Details: 12/20/2024

"Ran washer threw a diagnostics cycle checking errors found F7e7 F7e1 f0e2 F0e3, ran a self test and found unit grinding when trying to sense a wash cycle. Checked cam and found cam stripped out from actuator not fully engaging, replaced cam and actuator recalibrated unit and machine is now washing and working to specs ; used 1 W10913953 (ACTUATOR), and 1 W10721967 (CAM KIT) from stock"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ06

Near Concord, NC 28027

Johnny

Job Details: 12/20/2024

"Installed new part, tested unit, working as designed"

We serviced a

MAYTAG WASHER

Model MVW7232HW2

Near Concord, NC 28027

Johnny

Job Details: 12/20/2024

"Unit missing one suspension rod. Ordering new rods, ; ordrng 1 W11400156 (Suspension rods)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Franklin, MA 02038

Aimee Z.

Job Details: 12/20/2024

Fan cover 1 year warranty called Mike office to check. Replaced 5 /9 24Installed new fan in freezer everything running fans and water

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Farmington, CT 06032

Ruben C.

Job Details: 12/20/2024

Checked unit found drum belt twisted on pulley cuasing thumping reinstalled belt tested normal ran cycle and heating normally

We serviced a

LG DRYER

Model DLE6100W

Near West Brookfield, MA 01585

Chris B.

Job Details: 12/20/2024

Complaint that the dryer is not running when trying to start. Found bad thermostat fuse. Replaced part and unit running normal. Good heat and air flow.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near New Braintree, MA 01531

Chris B.

Job Details: 12/20/2024

"Replaced control and tested fine. Customer tried to run a cycle but didnt run properly. Found bad harness wire and replaced this part also. Ran diagnostic and quick cycle and all running normal. No leaks detected. Added pics of the new pressure hose properly installed.; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR , used 1 W11643701 (HARNESS LOWER) from stock"

We serviced a

FRIGIDAIRE DISHWASHER

Model FFID2426TS4A

Near Northampton, MA 01062

Jorden

Job Details: 12/20/2024

"Arrived and found drain pump fully operational. But could not locate blockage in tubing, need to replace drain line. Customer is undecided."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Chicopee, MA 01020

Mike K.

Job Details: 12/20/2024

"Cs states unit will not agitate. Unplugged on arrival, full of clothes and water. Plugged in and wash light on, cancelled and unit drained. Not spinning, noise from motor. Found belt off, loose cam nut, had carved into cover, but doesnt affect operation. Tightened but and ran drain and spin cycle, went into full spin fine.F7e1, f7e7, f0e2 was error history, basket sensor speed fault, unable to reach target rpm both would happen because of belt. clearedRan cycle with load on normal, went through sensing and into agitation fine"

We serviced a

GE WASHER

Model GUD27ESSJ0WW

Near Northampton, MA 01060

Mike K.

Job Details: 12/20/2024

"Combo unit. Complaint of unit not draining, water in tub. Ran spin cycle, drain pump not coming on, attempted spin is loud and after minute or two blinking wash and spin. Would not turn off. Unplugged at control board, same error when reconnected. Code is for a lid lock failure. In diagnostics it wont go into all modes correctly, spin made loud grinding, wont drain, but 120vac. Agitate does test not functioning.Looks to need drain pump, lid lock, shifter assy with potential of a control and/or transmission, but would not be able to verify beyond first three parts until they are replaced.Quoted landlord, denied, service call precollected."

We serviced a

MAYTAG RANGE

Model MER8800FZ6

Near Holyoke, MA 01040

Mike K.

Job Details: 12/20/2024

"Unit is under 1yr wp warranty per service bench. Says broil is not working.. bake and broil both operating in testing. Verified 235vac to broil. Cs said broil wasnt heating at all, element not getting red, can not replicate. No problem found at this time. If has future issues would look at control. Explained power preheat option. They had confusion on operation of unit which may be source of thinking it was not working."

We serviced a

MAYTAG DRYER

Model MGD5630HW4

Near Holyoke, MA 01040

Mike K.

Job Details: 12/20/2024

"Unit is under 1yr wp warranty per service bench. Stacked unit, not heating. Found cracked igniter, replaced and unit testing fine on timed dry; dspstn on spec-tagged invntry: 1 279311 IGNITOR FLAT"

We serviced a

KITCHENAID OVEN

Model KSGG700ESS7

Near Huntersville, NC 28078

Johnny

Job Details: 12/20/2024

"Ordering bake/broil ignitor harness for complete repair, left ignitor with cx to install on return visit.; ordrng 1 W11198972 (Ignitor Wire harness)"

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Huntersville, NC 28078

Johnny

Job Details: 12/20/2024

"Cx stated top oven bake not working, confirmed complaint. Bake igniter not drawing enough amps, replaced with new. Tested unit. Cx confirmed successful repair. Unit working as designed.; used 1 12400035 (IGNITOR FLAT) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ3

Near Matthews, NC 28105

Caleb

Job Details: 12/20/2024

Replaced sump assy. Customer to reinstall unit. Unable to test.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Bessemer City, NC 28016

Ryan S.

Job Details: 12/19/2024

"Customer complaining it was a heating . ran unit through service diagnostics , no error codes present. Ran service mode , unit ran through the entire service mode and no error codes appeared, heater did come on during heater activation, informed customer to use rinse aid avd heated dry. Verified proper operation."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near Avon, CT 06001

Mike K.

Job Details: 12/19/2024

"Unit is under 1yr wp warranty per service bench. Door falling open, broken hinge spring. Replaced hinge and door working properly. Tested on normal cycle and functioning properly ; dspstn on spec-tagged invntry: 1 W11712995 LEFT HINGE and 1 W11712996 RIGHT HINGE"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Shrewsbury, MA 01545

Glenn

Job Details: 12/19/2024

Found washer not filling. tested not getting water to washer from fill hoses. Customer instruction needs new hoses. bill mfg for trip. Installed new hoses from truck stock tested all ok no leaks ; used 1 TJ725SSFFP (HOSE KIT 5' S/S) from stock

We serviced a

WHIRLPOOL RANGE

Model WFES3030RW0

Near Shrewsbury, MA 01545

Glenn

Job Details: 12/19/2024

"The range will not heat properly tested found door is not closing intermittently causing the oven to stop heating. Somethings wrong with the hinges not closing the door order parts.; ordrng 1 WPW10299225 (Hinge), used 1 WPW10299227 (Hinge) from stock"

We serviced a

KITCHENAID OVEN

Model KFGG500ESS7

Near Agawam, MA 01001

Jorden

Job Details: 12/19/2024

Arrived and found customer had already removed unit from its sitting position. Found no attempt at ignition was made whilst diagnosing. Verified DSI board receiving 120v on B J1-10 and J1-6 when bake is activated. Same with both ignition wires being supplied power but no power diverting to J1 R & BU to open gas valves. Ordering DSI board. ; ordrng 1

We serviced a

AMANA COOKTOP

Model AER6303MMS0

Near Waterbury, CT 06705

Jimmy R.

Job Details: 12/19/2024

Checked over unit and found top burners not working found only left front coming on. Removed top and found roaches had gotten into top burners and shorted them out advised customer unit needs to be cleaned and free of any bugs bf can be worked on or touched advised if it gets cleaned we can replace burners but they would most likely be responsible for the parts and labor ; ordrng 2 WP8273993 (Burner)s and 2 W11171119 (Right front)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI5FSAXVY00

Near Westfield, MA 01085

Chris B.

Job Details: 12/19/2024

Complaint that the refrigerator is not responding on the touch panel and now is not cooling. Found control touch panel not functioning and part no longer available. Unit is 16+ yrs old. Refrigerator has multiple issues going on too. Customer decided its time to change it out. Collected trip fee.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 12/19/2024

Complaint refrigerator keeps humming and then clicking and will do that repetitively all day all night not cooling and either zone is room temperature. I found compressor has failed replacing compressor per service pointer Technical Service Pointer #: W11634348 Rev BAction Required: MandatoryRelease Date: September 2022 locked rotor.; ordrng 1 W11574734 (Compressor) and 1 876765 (TUBING KIT) and 1 W11109499 (FILTER DRIER-TUBE R600a) and 1 W11506635 (Process tube)

We serviced a

JENN-AIR MICROWAVE

Model JMW3430LL00

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 12/19/2024

Complaint oven keeps displaying F2E one error code. Cannot use oven at all. I found complaint true I replaced user interface tested operations. No further issues found all operations are working properly. left user interface with customer as it was x part part

We serviced a

BOSCH DISHWASHER

Model SHE3AR75UC/21

Near Sharon, MA 02067

Aimee Z.

Job Details: 12/19/2024

Filled washed and drained multi times .Cust stated the screen was clogged with food.Which now is clean advised tenants to rinse and scrap food off plates before They go in dishwasher .Sent estimate

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Worcester, MA 01606

Glenn

Job Details: 12/19/2024

Found user interface not responding replaced user interface which was preordered tested all ok if this issue reoccurs and the user interface face does not respond and will not turn on order control board W11614514

We serviced a

WHIRLPOOL REFRIGERATOR

Model MZD2666KEW

Near Berlin, CT 06037

Jimmy R.

Job Details: 12/19/2024

"Tested unit and found no water coming from dispenser and no ice being made, checked water in ice mold and found dry no water entering tested water on door and no water coming out. Checked water supply at filter and found filter head broken filter housing falling down and not holding. Checked water supply at filter and found water coming out valve working just not going to dispenser due to broken water filter. Will order new housing, filter cover. Parts tentative p/a customer has a filter for replacement advised we will need it on return visit ; ordrng 1 WP67006524 (Filter head) and 1 WP12568001 (Filter cover)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Medway, MA 02053

Aimee Z.

Job Details: 12/19/2024

"Replaced water valve , tested valve humming no water Took hose off dishwasher in bucket opened the water valve all the way no water Loosened flood safe hose could hear the water running and water was going in the bucket .Re attach?d and tested dishwasher filling with water .Valve installed working Cust need to replace the hose to dishwasher is on flood safe hose and getting hung up.Dishwasher running ; dspstn on spec-tagged invntry: 1 WPW10327249 VALVE"

We serviced a

KENMORE RANGE

Model ="79097003210"

Near Millis, MA 02054

Aimee Z.

Job Details: 12/19/2024

Cust was using stove f10 error run away temps Cust stated heard pop by control and small amount of smoke Found get at oven sensor to hot in oven .Cust asked pricing for a oven sensor or controlOven sensor 44.25Control and overlay 431.76 plus tax and labor Oven was hot was going to rescedule Cust will call if want us back in a week .Has a week to decideLooking at new stove

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Torrington, CT 06790

Ruben C.

Job Details: 12/19/2024

"7740568884 checked unit found harness broken going to drain pump replaced harness and installed clip called techline to document issue tested operation normal ran diagnostics normal washing and draining normally; used 1 W11643701 (HARNESS LOWER), and 1 W11284522 (CLIP) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Worcester, MA 01605

Glenn

Job Details: 12/19/2024

Motor pump bearing failure not circulating water replaced part motor pump assembly ran diagnostics to clear codes tested all ok; used 1 W11025157 (MOTOR/SUMP) from stock

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near East Longmeadow, MA 01028

Jorden

Job Details: 12/19/2024

"Arrived and customer demonstrated the failure where after pressing the start button the display cuts out. Tried to do this myself and it never came back on at all, cant even get into diagnostics. Ordering UI console and ACU. ; rqstng P&A on 1 W11543994 (ACU) and 1 W11478524 (UI console)"

We serviced a

MAYTAG WASHER

Model MVW7232HW

Near Dudley, MA 01571

Lee

Job Details: 12/19/2024

"Customer states unit does from sense to finishConfirmed complaint, found slider is broken and needs replacement, ordering W10734521; ordrng 1 W10734521 (slider)"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ1

Near Worcester, MA 01604

Lee

Job Details: 12/19/2024

"Customer states unit display does not respondConfirmed complaint, found console peeling up, moisture on control for user interface, need to replace both, quoted customer 648.06Customer does not want to continue with repair at this time. Collected 129W11632709 173.16W11622631 202.43"

We serviced a

GENERAL ELECTRIC REFRIGERATOR

Model GTH21GBEAWW

Near Worcester, MA 01604

Lee

Job Details: 12/19/2024

"Customer states fresh food door does not close Confirmed complaint, see quickpics found fresh food door droops down, would need to replace middle hinge, bottom hinge as well as door, but all parts are no longer available.WR78X12088 doorWR01X10703 door stopperWR02X13143WR13X10457 hingeWR14X10243 gasketAll unavailable"

We serviced a

WHIRLPOOL OVEN

Model WFGS5030RZ0

Near Meriden, CT 06450

Jimmy R.

Job Details: 12/19/2024

"Checked over oven and found oven light staying on and not shutting off, removed panel and found light switch connection disconnected on back causing light switch to not work reconnected molex and light now turns of and back on when opening door. Tested all functions and unit is now working to specs"

We serviced a

WHIRLPOOL MICROWAVE OVEN

Model WMMF5930PZ00

Near Franklin, MA 02038

Aimee Z.

Job Details: 12/19/2024

Found dead no lights key pad not working 120 and polorized and grounded.Cant get into any diagnostics And led doesnt light up . User interface can see faint blue screen .; rqstng P&A on 1 W11662718 (Ui board) and 1 W11662698 (Pcba board) and 1 WPW10531156 (Noise filter)

We serviced a

KENMORE WASHER

Model ="79641473210"

Near Wrentham, MA 02093

Aimee Z.

Job Details: 12/19/2024

Found touch pad doesnt work properly had to unplug to startneeds new boot moldy and leaking running down front washer.Also removed boot water deposit under washer . Cant get at in pan and counter top over washer and dryer.Cust looking new

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKB3

Near New Hartford, CT 06057

Ruben C.

Job Details: 12/19/2024

Checked unit found spray arm fell off and melted on element ordering lower wash arm and cover diverted; ordrng 1 W11579565 (Sprayarm) and 1 W11743983 (Cover)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ3

Near Farmington, CT 06085

Mike K.

Job Details: 12/19/2024

"Unit is under 1yr wp warranty per service bench.Replaced damaged door and verified interface functions working, started normal cycle fine. Unit is not quite square, rubs on left side, but feet are already adjusted far as they can go."

We serviced a

KITCHENAID MICROWAVE

Model KEMS309BSS00

Near Avon, CT 06001

Mike K.

Job Details: 12/19/2024

"Replaced control panel, inter board wire connectors were not on new control but was able to swap over from old. Replaced bulb. Light working. Tested microwave with bowl of water, heated fine, verified bake and broil operating"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ05

Near Avon, CT 06001

Mike K.

Job Details: 12/19/2024

"Unit is under 1yr wp warranty. Purchased two weeks ago, says unit would not turn on, would not cool. Had electrician come out and they replaced outlet and circuit breaker and still wasnt working, now is working fine. Temps good rf and fr. Turned down temp and compressor/fan kicked on.When talking about setting thermostat cs mentioned holding button down for 4 seconds, that is to turn on/off. Tested and would not turn off with holding butting, would do count down with lights, but stay on. Ordering control.; ordrng 1 W11594670 (Control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKV0

Near Avon, CT 06001

Mike K.

Job Details: 12/19/2024

"Unit showing F6e1 error code on arrival (u/I no response form acu). Will not go into diagnostics. U/i has been replaced 3x previously, control once.Called techline, no signs of leakage by vent and was replaced previously. Said to replace u/i and control again, pictures did dont show harness with part, so said to order it separately to make sure replaced, also replacing top console gasket.Control/ u/i were preordered. So at this time replaced them and unit functioning. Did find couple door screws dont tighten with repetitive repairs.So if reoccurs would add harness, gasket and front panel ( is stainless steel color); dspstn on spec-tagged invntry: 1 W11460962 PANEL-UI"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Meriden, CT 06451

Jimmy R.

Job Details: 12/19/2024

"Ran dryer and found unit would tumble but not heat up, tested voltage to terminal block and found 120v on each leg and no 240v acrossed terminal block. Checked circuit breaker and found breaker not fully seated causing only 120v to dryer reset breaker and unit is now getting proper voltage and is not heating and working to specs"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ1

Near Worcester, MA 01604

Lee

Job Details: 12/19/2024

"Customer states unit does not clean dishes, has powerConfirmed complaint, found unit fills and drains, removed kickplate to check power at wash motor but found lots of mice droppings, informed customer of my findings and explained this can not be covered under warranty."

We serviced a

GENERAL ELECTRIC DRYER

Model GTD33EASK0WW

Near Worcester, MA 01607

Lee

Job Details: 12/19/2024

"Customer states unit does not operate at allConfirmed complaint. Found incoming voltage incorrect, 3 wire cord, L1+L2=60, L1+N=50, L2+N=120Explained my findings to customer and recommended contacting electrician"

We serviced a

MAYTAG WASHER

Model MVWB835DW1

Near Lincolnton, NC 28092

Ryan S.

Job Details: 12/19/2024

Returned to install new controlBoard. Installed board.ran unit service diagnostics all functions working.ran normal wash unit filled and started washing. Verified proper operation.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ1

Near Charlotte, NC 28273

Caleb

Job Details: 12/19/2024

"Customer explained that she can not get the unit to turn on. I had her show me how she starts the unit. I observed that the start button doesnt engage.SR#7740569557, safety SR#7740511814. Unit needs new control. Part on back order.; ordrng 1 W11683480 (Control)"

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 12/19/2024

"Replaced all previously ordered parts with no issues. Ran full diagnostics and verified all proper operations with no leaks.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER 1 W11393685 GEARCASE , and 1 W11550891 AGITATOR"

We serviced a

WHIRLPOOL DRYER

Model WED500CMW0

Near Concord, NC 28027

Johnny

Job Details: 12/19/2024

"Could not reproduce issue named by cx, no repairs needed. Ran unit in sensor and timed dry for 10 mins a apiece and no issues found. Unit operating as designed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF341PAPM2

Near Blacksburg, SC 29702

Mitch H.

Job Details: 12/19/2024

"Turned off water and power. Pulled dishwasher out. Removed and replaced complete wiring harness, switch and drain pump. Reassembled and reinstalled. Tested dishwasher and checked for leaks. Operating properly with no leaks."

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Bessemer City, NC 28016

Mitch H.

Job Details: 12/19/2024

"Found lid strike broken. Removed and replaced strike, tested, lid locks and washer operating properly.; dspstn on spec-tagged invntry: 1 W11457841 STRIKE"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Bessemer City, NC 28016

Mitch H.

Job Details: 12/19/2024

"Pulled dryer out. Removed and replaced timer and thermostat. Reassembled, tested. Dryer now heating and cycling properly.; dspstn on spec-tagged invntry: 1 WP3977767 THERMOSTAT and 1 WPW10185982 TIMER"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHB10

Near Gastonia, NC 28054

Mitch H.

Job Details: 12/19/2024

"Removed ice maker assembly. Replaced divider, auger motor, washer and yoke. Reassembled and reinstalled. Tested, now operating and dispensing ice properly ."

We serviced a

AMANA DRYER

Model NED4655EW1

Near Gastonia, NC 28054

Mitch H.

Job Details: 12/19/2024

"Checked and tested dryer. Found hi-limit blown. Removed and replaced,tested, dryer now heating and operating properly.; used 1 279816 (Thermal cutoff) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near Fort Mill, SC 29707

Brandon

Job Details: 12/19/2024

Complaint unit is not heating. Element looks ok but control board would not actuate element. Ordering control for repair. Please let customer know when we can return.; ordrng 1 W11672039 (Control)

We serviced a

MAYTAG DRYER

Model MED5030MW0

Near Charlotte, NC 28211

Caleb

Job Details: 12/19/2024

"SR#7740568507. On arrival I checked for any smells. Did not notice any smells. Turned the product on and then got a strong chemical smell from element area. Checked all components of the dryer. Found no defects, foreign object or even lent that would cause any smells. Documented with Techline and I was informed that if the product is being used while the house is being painted that the intake will pull in excess fumes and cause strong odors.provided customer with sr#."

We serviced a

KITCHENAID RANGE

Model KFGG504KPS4

Near Belmont, NC 28012

Mitch H.

Job Details: 12/19/2024

"Tested and found neither bake or broil igniter sparking. Pulled range out, removed and replaced harness, retested, no change. Ordering spark module. Checked part availability and scheduled return for 12/27 AM ; ordrng 1 W11162730 (Spark module)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Charlotte, NC 28278

Mitch H.

Job Details: 12/19/2024

"Turned power off at breaker. Removed and replaced User interface. Turned breaker back on. Ran test 56, confirmed no ice maker errors. Ran test 57, ice maker cycled properly. Ran test 45, valve activated and filled correctly. All tested good."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Fort Mill, SC 29708

Mitch H.

Job Details: 12/19/2024

"Disassembled interior refrigerator, removed and replaced valve. Reassembled, ran ice maker test 120, ice maker cycled properly, ran valve test 97, valve activated and filled correctly. All tested good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FMES05

Near Grafton, MA 01536

Lee

Job Details: 12/19/2024

"Customer states gasket falls out of doorConfirmed complaint, added silicone to gasket, heated to fit better, asked customer not to open for at least 1-2 hours; used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Denver, NC 28037

Ryan S.

Job Details: 12/19/2024

"Returned to install magnatron , installed part, verified by running unit with cup of water. Verified proper operation"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Charlotte, NC 28202

Clinton

Job Details: 12/19/2024

Unit needs a new water valve installed. Ordered valve ; ordrng 1 W11446818 (Valve)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Charlotte, NC 28208

Clinton

Job Details: 12/19/2024

Normal operation the customer was noticing the drum in the beginning while seansing the load this totally normal for this product no issues found

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS1

Near Denver, NC 28037

Ryan S.

Job Details: 12/19/2024

Customer complained unit would not wash had error code found bad wash motor error code replace sump and control board verified proper operation verified no leaks showed customer unit running; used 1 W11416362 (MOTOR/SUMP) from stock

We serviced a

WHIRLPOOL DRYER

Model WED8500DW4

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 12/19/2024

Customer complaint Error Code Dryer auto shuts completely off - Error code F6 E3. All numbers to be 888. Ran diagnostics and found F6e3 f4E3 f4e4 123vac L2 121vac L1 245vac across red and black. Replaced preordered display. Noticed new part broken . Will reorder same part. Office to call and spoke to Jeff when part comes in.; ordrng 1 W11158455 (Ui)

We serviced a

MAYTAG WASHER

Model MVWP575GW1

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 12/19/2024

"Complaint unit making an admin noise now unit will not make any noise will not operate at all. I found lower cam failed spectacularly, causing severe damage to customers floor, causing damage to drive capacitor causing debris to fly into the shaft of the motor locking up drive motor unit will need gear case and everything on the lower end to repair.Office to call customer as soon as all parts come in.; ordrng 1 W11418231 (Agitator lower) and 1 W10772621 (Screw) and 1 W10721967 (Cam) and 1 WPW10427633 (Sheild) and 1 W11227944 (Capacitor) and 1 W11212745 (Actuator) and 1 W11213879 (Belt) and 1 W11222082 (Motor) and 1 W11454738 (Gearcase)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Monroe, NC 28112

Jonathan J.

Job Details: 12/19/2024

Installed all previously ordered parts with no issues. Ran full dlms calibration and verified all proper operations with no leaks at all and no abnormal noises; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11239857 BELT

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Belchertown, MA 01007

Chris B.

Job Details: 12/19/2024

Complaint that the washer is not cycling through correctly. Found F8E1 low flow. Quoted for parts and labor. Customer will need to call a plumber because the cold side is not operational and cannot be turned off. Customer will first have the water valve fixed then will call back when the issue is resolved. Customer has 7 days to waive the trip fee into labor.

We serviced a

WHIRLPOOL WALL OVEN

Model RBS240PDB3

Near Hadley, MA 01035

Chris B.

Job Details: 12/19/2024

Complaint that the oven is not reaching proper temperature. Found all bake elements working well. Thermostat is normal. Mentioned to the customer to adjust temperature on the panel and see it works. Didnt see any issues with the unit. Collected trip fee.

We serviced a

WHIIRLPOOL RANGE

Model WFES3030RS0

Near Iron Station, NC 28080

Ryan S.

Job Details: 12/19/2024

"My complain gasket keeps coming off tried to resecure gasket, but clips are damaged and keeps coming off. Ordering new door gasket for customer office. Will call when parts come in.; ordrng 1 W11542153 (Gasket)"

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS3

Near Charlotte, NC 28269

Clinton

Job Details: 12/19/2024

Replaced control unit is heating properly no errors

We serviced a

WHIRLPOOL FREEZER

Model WRT318FZDW10

Near Fort Mill, SC 29707

Brandon

Job Details: 12/19/2024

Complaint unit is fluctuating temperatures on both sections improperly. Found that damper is not opening and closing when it is supposed to. Ordering damper and control for repair. Please let customer know when we can return.; ordrng 1 W10861170 (Damper) and 1 W11562260 (Control)

We serviced a

MAYTAG WALL OVEN

Model MOED6030LZ01

Near Lincolnton, NC 28092

Ryan S.

Job Details: 12/19/2024

"Customer complain unit now giving F8 code again upon arrival found error F8E1 , unit had F8E0 prior ran service test and checked for proper voltage input at P5-5 and neutral for high speed fan, P5-4 and neutral for low speed fan when cooling fan should be 120v found 85v from p5-4 to neutral (used p6 white wire) new control giving issues . Found orooer 12v at p6. Ordering new appliance manger. Called Jen to inform of ordering new board. Informed customer office will call when part comes in. ; ordrng 1 W11649130 (Appliance manager control board)"

We serviced a

WHIRLPOOL WASHER

Model WTW7800XW0

Near Iron Station, NC 28080

Ryan S.

Job Details: 12/19/2024

Customer complaining it sounds like rocket ship when washing found noise coming from driveshaft ordering outer tub that comes with driveshaft wash plate and rotor putting in for 2X timeframe. Inform customer part will be shipped to home check for damage and then give Office call gave customer magnet.; ordrng 1 W10193886 (Tub and shaft) and 1 W11252784 (Wash plate) and 1 W10820039 (Hub) and 1 280146 (Rotor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Cherryville, NC 28021

Ryan S.

Job Details: 12/19/2024

"Return to install new UI installed UI sound is working on new UI customer complained of moisture buildup on her gasket in freezer informed her issue is easily solved, but she will need to call whirlpool to get a separate ticket made for a separate issue verified proper"

We serviced a

MAYTAG WASHER

Model MVWC400XW0

Near Rockwell, NC 28138

Johnny

Job Details: 12/19/2024

Replaced actuator and put unit in service mode and tested. Unit operating as designed; dspstn on spec-tagged invntry: 1 W10804664 CAPACITOR

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Kannapolis, NC 28083

Johnny

Job Details: 12/19/2024

"Tested drain pump in service cycle, found drain was burnt out. Replaced drain pump and put through service cycle again, unit operating as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Mooresville, NC 28117

Johnny

Job Details: 12/19/2024

"Tried to put icemaker into test cycle, would not advance. Replaced icemaker and retested successfully. Unit operating as designed.; dspstn on spec-tagged invntry: 1 W11700250 ICEMAKER"

We serviced a

GENERAL ELECTRIC WASHER

Model GTW465ASN2WW

Near Holden, MA 01520

Glenn

Job Details: 12/19/2024

Found drive worn out causing no spin cleaned pulley tested agitate and spin tested ok with no load it did work but still needs drive belt ; rqstng P&A on 1 WH01X24180 (Drive belt)

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HS0

Near Leicester, MA 01524

Glenn

Job Details: 12/19/2024

Oven over heating error code F6E1 tested sensor all ok ; ordrng 1 W11567368 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM06

Near Leicester, MA 01611

Glenn

Job Details: 12/19/2024

Installed freezer door seal steamed ripples out of seal tested all ok

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMB

Near Fort Mill, SC 29707

Brandon

Job Details: 12/19/2024

Installed spray arm on arrival and tested unit. Unit washed properly after installation. Customer had complaint of unit drying. If customer calls back in with issue still send back with element. W10518394

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Charlotte, NC 28205

Caleb

Job Details: 12/19/2024

"Water flow is extremely low. Check pressure of water going to unit. Checks fine. Valve opens and closes but very little water, removed filter to see if there was a filter issue. Water lines all check fine, no pinched lines. Ordering valves and filter housing. Seems like a housing problem. Want to bring valves in case of clogging. New build area.; ordrng 1 W11482025 (Valve) and 1 W11482383 (Dual valve) and 1 W11482384 (Filter housing)"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS7

Near Charlotte, NC 28215

Caleb

Job Details: 12/19/2024

"Spark diode having difficulty jumping to burner cap preventing gas from being ignited. Corrected by adjusting dioed and orfice holder. Unit now checks fine, gas ignition every time with little to no delay."

We serviced a

KITCHENAID RANGE

Model KSGG700ESS7

Near Charlotte, NC 28215

Caleb

Job Details: 12/19/2024

Vlave for broil or oven not opening. Spark diodes function fine. Gas line on unit is extremely short and will need to be uninstalled by builder if under contract or owner. I left a voicemail to the owner. Informed tenant. Order part and set up appointment when product is accessible.; ordrng 1 W10861656 (Regulator)

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Mint Hill, NC 28227

Caleb

Job Details: 12/19/2024

No power at control. Replaced defective control. Unit powers on. Ran diagnostic calibration on control. Unit tests fine.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54ECOHS04

Near Charlotte, NC 28227

Caleb

Job Details: 12/19/2024

Console is the wrong color. Unit needs stainless console. Customer wants to wait for service when correct color comes in. There selling the house and dont use the oven combo.; ordrng 1 W11297728 (Console)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Charlotte, NC 28277

Brandon

Job Details: 12/19/2024

Complaint unit is making noise. Found on arrival that damper door is not opening or closing properly. Ordering damper for repair. Please let customer know when we can return.; ordrng 1 W11236851 (Damper)

We serviced a

MAYTAG WASHER

Model MVWB765FW4

Near Charlotte, NC 28277

Brandon

Job Details: 12/19/2024

Replaced door on arrival and tested unit. All components tested functional after installation. No other repairs needed.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSP42QMS00

Near Charlotte, NC 28277

Brandon

Job Details: 12/19/2024

On arrival I replaced housing and tested unit. No leaks came from unit. No other repairs needed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Charlotte, NC 28277

Brandon

Job Details: 12/19/2024

Complaint unit is leaking water. Found on arrival that lower seal on unit is bad. Ordering seal for repair.; ordrng 1 W11664713 (Seal)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS3

Near Cornelius, NC 28031

Johnny

Job Details: 12/19/2024

"Replaced dispenser, control and user interface. Put unit into service cycle and dispenser opened when prompted during cycle. Unit operating as designed"

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