We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Monroe, NC 28110
Jonathan J.
Job Details:
08/23/2024
Complaint unit making a buzzing noise nonstop whenever the compressor kicks on I found buzzing noise vibrational noise from fan motor against the back wall of the freezer section. I adjusted the metal of the evaporator cover noise away completely. No further issues with refrigerator or reported by customer at this time.
We serviced a
KITCHENAID DISHWAHER
Model KDRS407VSS04
Near Granby, CT 06035
Gary V.
Job Details:
08/23/2024
"Inspected and found multiple problems, conv fan stuck on from welded relay on main relay board, and fan motor has burning smell. Quoted and they will call"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Belchertown, MA 01007
Chris B.
Job Details:
08/23/2024
Complaint that the ice maker is not working. Found just 6 ice cubes in the tray and ice maker did not cycle the ice to the bin. Ran tests and ice maker turns and calls for water. In diagnostic the ice box fan ran the first time but the second and third didnt. Started running when came out of diagnostic. Ice bin sensors are working properly. Fill tube heater working fine.; ordrng 1 W10846539 (Ice Box Fan) and 1 W11224256 (Control Board)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FG4H2272UF
Near Belchertown, MA 01007
Chris B.
Job Details:
08/23/2024
Replaced all parts and ran a quick diagnostic cycle and all readings are normal.
We serviced a
KITCHENAID DISHWAHER
Model KDTE204EPA0
Near Westfield, MA 01085
Mike K.
Job Details:
08/23/2024
"Leaving detergent pods undisolved. Ran normal cycle, fills but wash motor not running..; ordrng 1 WPW10605058 (Sump assy)"
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Westfield, MA 01085
Mike K.
Job Details:
08/23/2024
"Unit is under 1yr wp warranty per service bench, took photo of receipt.Cs had found the lower unit cover broken off had been rubbing again unit when spinning. Cam secure, but shows some damage. Unit ran diagnostic cycle, actuator not working. Replaced actuator and belt, cam will not come off, screw will not budge, just rounding. Unit will need new Washplate, Gearcase assy, cam and shield.Office to contact cs to schedule return.; ordrng 1 W11449840 (Gear case assy) and 1 W10721967 (Cam) and 1 W11409708 (Shield) and 2 WP22001995 (Shield screw)s and 1 W10902814 (Washplate) and 1 W10752187 (Washplate screw) and 1 2xtime (2x time), used 1 W10913953 (ACTUATOR), and 1 WPW10006384 (BELT) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Westfield, MA 01085
Mike K.
Job Details:
08/23/2024
"4-2, 5-2 errors in history, open unplugged or heater relay error.Found connector loose in heating circuit, corrected"
We serviced a
SAMSUNG REFRIGERATOR
Model RF23A9771SR/AA
Near Holyoke, MA 01040
Mike K.
Job Details:
08/23/2024
"Replaced filter case assy, used one 1/4 -1/4 coupler as it did come with connector to water line.Turned water on and ran until flowing, no leaks found; used 1 WP2198677 (FITTING 1/4-1/4) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Springfield, MA 01107
Mike K.
Job Details:
08/23/2024
"Unit is under 1yr wp warranty per service bench.Complaint of leaking last cycle used, has not used since.No water stains or signs of leaking on lower unit, has a low stand pipe. No errors in history..Ran normal cycle. No leaking from fill hoses. Unit went through fill and into agitate, cancelled and drained, no leaking from unit. Ran diagnostics cycle and no leaking from unit. No problem found at this time."
We serviced a
WHIRLPOOL DRYER
Model WED7300XW0
Near Agawam, MA 01001
Mike K.
Job Details:
08/23/2024
"Making loud grinding like noise when running. Idler has broken apart, belt cracked.Quoted for idler/belt and labor accepted. Replaced idler and will return for belt; ordrng 1 WP8547157 (Belt), dspstn on spec-tagged invntry: 1 WPW10547292 IDLER PULLEY"
We serviced a
KITCHENAID KITCHEN
Model KDPM604KPS0
Near Suffield, CT 06078
Gary V.
Job Details:
08/23/2024
"Installed parts listed and ran auto test, tested fine."
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Agawam, MA 01030
Mike K.
Job Details:
08/23/2024
"Unit is under 1yr wp warranty per service bench. Complaint of lint and wrinkles. Cs was doing load of clothes on arrival was agitating fine, cancelled and drained fine, put into a drain spin cycle with load and worked properly.F0e3 out of balance load, only error in history. Ran diagnostic cycle fine, all functions testing good. Ran calibration on control cycle.Suggested less soap, heavy duty/deep fill, but unit is testing fine."
We serviced a
SAMSUNG RANGE
Model NE59J7630SG/AA01
Near Southbury, CT 06488
Jimmy R.
Job Details:
08/22/2024
Installed new boards and harness checked functions and unit is now lighting up and all operations are working to specs
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW11
Near Watertown, CT 06779
Jimmy R.
Job Details:
08/22/2024
Installed new fan motor and checked for air flow found unit now pulling heat out and working to specs
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Waterbury, CT 06708
Jimmy R.
Job Details:
08/22/2024
"Ran washer and found when putting unit into a spinning cycle the tub would wobble and spin out of control, checked hub and found loose and basket warn causing the wobble, checked Gearcase and found leaking oil onto belt causing belt to slip when spinning. Unit would need new hub,basket and Gearcase to fix properly customer will hold off and purchase new machine"
We serviced a
WHIRLPOOL DRYER
Model MED6230HW2
Near Enfield, CT 06082
Gary V.
Job Details:
08/22/2024
"Inspected and found open heater, replaced with new heater, tested fine. Informed customer not to use dryer until venting is cleaned or replaced because vent is clogged.; used 1 WP3387747 (ELEMENT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Enfield, CT 06082
Gary V.
Job Details:
08/22/2024
Inspected and found wires broken at hinge causing no ice issue. Door shows nla.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Ellington, CT 06029
Gary V.
Job Details:
08/22/2024
"Inspected and found water tubes cracked at filter housing, causing leak, will order and return.; ordrng 1 WPW10279884 (Water tube) and 1 WPW10279882 (Tube)"
We serviced a
WHIRLPOOL WALL OVEN
Model RBS245PDB16
Near Vernon, CT 06066
Gary V.
Job Details:
08/22/2024
"Inspected and found welded shut relay on main control board, causing overtemp and faulting, main control nla."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM11
Near Manchester, CT 06042
Gary V.
Job Details:
08/22/2024
"Inspected and found settings set at recommended . FF with frozen items and running at 27, =below freezing and freezer running at 4 degrees. Ordering main control and ff thermistor for out of spec temps, will call for return date.; ordrng 1 W11666427 (Control box) and 1 W11438736 (Ff thermistor)"
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near South Windsor, CT 06074
Gary V.
Job Details:
08/22/2024
"Installed parts listed and ran auto test, and unit spinning normally and all other functions test fine."
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near South Windsor, CT 06074
Gary V.
Job Details:
08/22/2024
"Inspected and found terminal to the drain pump came loose, tightened and adjusted, cycled unit through auto test, and tested fine"
We serviced a
FRIGIDAIRE RANGE
Model FFGF3054TSD
Near Amherst, MA 01002
Chris B.
Job Details:
08/22/2024
Complaint that the burners are too high and customer is worried it would burn the food. Found all burners too high. Adjusted them all and all working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Rock Hill, SC 29732
Mitch H.
Job Details:
08/22/2024
Checked and found frost buildup around left middle and bottom of freezer door. Door is out of line and slides not moving correctly preventing door from closing properly. Ordering both slides and gasket. Checked part availability and advised customer that office will call to schedule when parts arrive.; ordrng 1 W11585972 (Freezer door gasket) and 1 W11241580 (Left door slide) and 1 W11241268 (Right door slide)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Rock Hill, SC 29732
Mitch H.
Job Details:
08/22/2024
"Disassembled door, removed and replaced main control, user interface and console. Reassembled, turned breaker back on. Tested, dishwasher now operating properly."
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Mooresville, NC 28115
Jenn F.
Job Details:
08/22/2024
"Complaint in agitation makes a clunking noise. Found errors F6e3 communication error, f0e3 overload. Control unresponsive to test after spin test. Ran calibration on the control. Ran a complete diagnostic on unit. When the unit agitates to clockwise it has a ticking noise. Checked slider bolt was loose. Slider tested ok. Secured. Calibrated and re tested ok customer will monitor and record if the noise comes back."
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI95X15HZ01
Near Mooresville, NC 28117
Jenn F.
Job Details:
08/22/2024
"Complaint not making ice. Prior ice cubes were soft, smaller and cloudy. Unit was turned off on arrival. Turned u it on very little water coming out from the valve. Removed the filter and water flow is normal. Customer just replaced the filter in April. Customer put another filter in and unit is operating normally"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Easthampton, MA 01027
Mike K.
Job Details:
08/22/2024
"Unit not spinning out, not emptying fully. Found basket to have excessive wobble, wash plate is seized. Possible worn shaft on Gearcase/basket.Ordering Washplate, hub, basket and Gearcase. 2x time.Office to contact cs when parts come in with authorization to schedule return.; rqstng P&A on 1 W10902814 (Washplate) and 1 W11454734 (Gear case assy) and 1 W10752187 (Washplate screw) and 1 W10752719 (Basket), ordrng 1 W10528947 (Hub) and 1 2xtime (2x time)"
We serviced a
LG WASHER
Model WT1101CW
Near Easthampton, MA 01027
Mike K.
Job Details:
08/22/2024
"Unit not drain by, out of balance spins. Put unit into spin cycle and not draining, 10 ohms on drain pump. Measured 50vac at pump. Quoted for control, and labor with possibly need drain pump also."
We serviced a
SAMSUNG RANGE
Model NX60T8711SS/AA
Near Easthampton, MA 01027
Mike K.
Job Details:
08/22/2024
"Complaint of gas smells when cooking, had turned off once about 6 months ago when baking at 550 with error code, but doesnt show know and all tests worked fine.Started bake cycle and igniting fine, normal gas cooking smell, cancelled and gas leak tested, no leaks found when gas off. Same with broil, left broil on for several minutes as this has been her biggest complaint. Broil is testing fine.unit did a full preheat in convection fine. Verified temps with digital thermo meter.Turned off Wi-Fi as not used."
We serviced a
KITCHENAID RANGE
Model KFEG504KPS0
Near South Windsor, CT 06074
Gary V.
Job Details:
08/22/2024
"Inspected and found open bake element and replaced with new element, cycled and tested fine.; used 1 W10779716 (ELEMENT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near York, SC 29745
Mitch H.
Job Details:
08/22/2024
"Tested and found noise coming from evaporator motor. Entered diagnostics, tested motor and damper. Found motor noisy and damper not operating. Requesting P&A for damper and motor. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 WPW10248595 (Damper) and 1 W11033168 (Evaporator motor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near York, SC 29745
Mitch H.
Job Details:
08/22/2024
"Arrived, met with Matt, the builder. Reviewed what Tech line had recommended and that dishwasher is operating properly with no issues. Ensured that homeowner had the SR number. Explained that beyond tech line recommendation that there is no other service option."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near York, SC 29745
Mitch H.
Job Details:
08/22/2024
"Disassembled, removed and replaced chute and evaporator fan motor. Cleared all ice buildup. Reassembled, tested ice maker, cycled and filled properly with no leakage down back wall of freezer. Evaporator fan operating properly and quietly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Clover, SC 29710
Mitch H.
Job Details:
08/22/2024
"Removed and replaced ice door. Reassembled, tested, door now operating properly and closing tightly."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Blacksburg, SC 29702
Mitch H.
Job Details:
08/22/2024
"Disassembled dryer, removed and replaced drive motor and blower wheel. Reassembled, tested, dryer operating properly."
We serviced a
GE DISHWASHER
Model PDT715SYN0FS
Near East Windsor, CT 06088
Gary V.
Job Details:
08/22/2024
"Inspected and motor leaking and caused damage to customers floor and cabinets with mold. Needs new wash pump, will submit estimate and call.; rqstng P&A on 1 WD19X25700 (Pump and motor assy)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Amherst, MA 01002
Chris B.
Job Details:
08/22/2024
Replaced Bin and unit working properly. Found condensation in the left door near the ice bin due to spice box pushing door open enough to cause issues with the cooling. Adjusted box and all working properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Amherst, MA 01002
Chris B.
Job Details:
08/22/2024
Complaint that the dishwasher is not cycling correctly. Found error codes F8E1 and F9E1. Found bad drain pump and leaking tank. Will order all parts for a new visit.; rqstng P&A on 1 W11535094 (Water Inlet Tank) and 1 W11412291 (Drain Pump)
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Amherst, MA 01002
Chris B.
Job Details:
08/22/2024
Complaint that the touch panel is flickering and buttons are not responding. Found bad touch panel. Quoted parts and labor. Customer will need to do some thinking on it. 7days to waive trip fee into parts and labor. Collected trip fee.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Gastonia, NC 28052
Ryan S.
Job Details:
08/22/2024
Customer complained unit freezer light not working. Found switch broke off in freezer. Replaced freezer switch from ts. Light now working. ; used 1 W11384469 (LIGHT SWITCH) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHW07
Near Farmington, CT 06032
Ruben C.
Job Details:
08/22/2024
Checked unit found valve was not connected properly reinstalled tested normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM04
Near Windsor, CT 06095
Ruben C.
Job Details:
08/22/2024
Refrigerator door was not sealing washers on hinge were in wrong spot reinstalled washers and aligned door tested normal
We serviced a
MAYTAG WASHER
Model MVWP586GW0
Near Bloomfield, CT 06002
Ruben C.
Job Details:
08/22/2024
Checked unit found inner basket is rusting and top is yellowing around bleach dispenser top is not covered. Ordering inner basket ; ordrng 1 W11436991 (Basket)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Wingate, NC 28174
Jonathan J.
Job Details:
08/22/2024
"Complaint dryer is not getting hot, not drying clothing. I found complaint true I found thermal cut out was open on the heating element. I found venting restriction hose behind dryer had collapsed and crimped itself. I pulled dryer forward extra 3 inches from the wall and large box of lint came out the back Outside dryer is direct vented straight outside. No further issues found with dryer at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Monroe, NC 28110
Jonathan J.
Job Details:
08/22/2024
"Complaint unit is not making ice. I found icemaker upon arrival has F5 error code new water getting to icemaker waterline is frozen going to icemaker. Replaced icemaker, defrost the fill tube reattached foam insulation material for heater to prevent tube from freezing over.; used 1 W11658802 (ICE MAKER) from stock"
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Monroe, NC 28112
Jonathan J.
Job Details:
08/22/2024
"Complaint washing machine making a squealing noise intermittent during the final spin cycle. Customer has a video of a squeal. I replaced drive belt today. Im ordering a motor assembly as of right now to see if the bearings in the motor or the cause of the noise noise is the exact same squealing noise, grinding noise customer had Prior to last repair when gearcase and everything on the lower end was doing the same thing squealing grinding noise. Unable to actual duplicate noise today as it only occurs during the final spin cycle. ; ordrng 1 W11283592 (Motor), used 1 W11239857 (BELT) from stock"
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near Lancaster, SC 29720
Jonathan J.
Job Details:
08/22/2024
Complaint cooktop making burning smell when blower fan is an operation smells electrical in nature hot light turning off customer got burnt their hand to swell and turn red cooktop hot light was off. I found cooktop hot light turning off at 150?F surface temperature I found blower motor after five minutes of operation is 135? and getting hotter the longer it runs. Advise customer turn breaker off and leave breaker off to unit per safety instructions Safety Team stating they are going to replace unit. Unit nonserviceable per Safety Team at this time. file number 7739750019; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Plainfield, CT 06354
Amanda R.
Job Details:
08/22/2024
The basket has ticking noise noise while spinning by hand not normal
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Killingly, CT 06239
Amanda R.
Job Details:
08/22/2024
Strike broken replaced strike tested starting normally ; used 1 W11457841 (STRIKE) from stock
We serviced a
JENN-AIR COOKTOP
Model JGC7636BS04
Near Mooresville, NC 28117
Jenn F.
Job Details:
08/22/2024
Replaced left rear spark mod and harness. Tested ok.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Mooresville, NC 28117
Jenn F.
Job Details:
08/22/2024
Complaint door really hard to close. Adjusted the door catch. Parts left with customer. Tested ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mooresville, NC 28115
Jenn F.
Job Details:
08/22/2024
Complaint the door doesnt lock. Replaced the lid lock. Calibrated control. Tested ok. ; used 1 W11513248 (DOOR LOCK) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near China Grove, NC 28023
Jenn F.
Job Details:
08/22/2024
Damaged harness to the defrost heater. Replaced the defrost heater and thermistor. Cleared all ice/frost from the evap coil. Tested ok. Customer to allow 24 hours for temps to regulate.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Salisbury, NC 28147
Jenn F.
Job Details:
08/22/2024
Complaint condensation build on top of freezer door gasket. Added the additional gaskets to the freezer gasket top. Cleared moisture off gasket. Tested ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Putnam, CT 06260
Amanda R.
Job Details:
08/22/2024
Evaporator fan blocked by ice again cleared ice fan started set temps at recommended mullion strip broken again need to order ; ordrng 1 WPW10624450 (Mullion)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Putnam, CT 06260
Amanda R.
Job Details:
08/22/2024
Complaint that unit not freezing but cooling normally in ff section they had unit on all fans running but nothing in freezer to see if it froze put water bottle in freezer set temps at recommended ; saved tckt
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model GFE28GYNCFS
Near Putnam, CT 06260
Amanda R.
Job Details:
08/22/2024
Replaced left wall ff section led fixed lights replaced control
We serviced a
LG REFRIGERATOR
Model LRMVS3006S/00
Near Killingly, CT 06241
Amanda R.
Job Details:
08/22/2024
Model number dispatched wrong needs to get it fixed and re dispatched correctly for repair unit needs freezer ice maker replaced
We serviced a
MAYTAG WASHER
Model MHW5500FW0
Near Woodstock, CT 06281
Amanda R.
Job Details:
08/22/2024
Ui shorted when pressing temp button it changes the delay setting the power and start button not responding needs new Ui quoted
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Ashford, CT 06278
Amanda R.
Job Details:
08/22/2024
F7e1 error replaced shifter tested starting normally ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Plainfield, CT 06354
Jeremy B.
Job Details:
08/22/2024
Inspected tub and when spinning the basket its making a loud ticking noise the basket is all the way back sitting in bearing. Need to reorder tub assy. ; rqstng P&A on 1 W11460604 (Tub assy)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Windham, CT 06226
Jeremy B.
Job Details:
08/22/2024
Customers complaint is washer starts then goes to done. Ran diagnostics found no error codes. Ran self test twice then started a normal cycle 3 times cant duplicate any problems
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near Windham, CT 06226
Jeremy B.
Job Details:
08/22/2024
Dryer not heating. Found dryer vent full of water causing no flow. Customer called rent a center and talked to Troy and he said they will cover the cost of the service call fee.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ12
Near Lowell, NC 28098
Ryan S.
Job Details:
08/22/2024
Customer complain unit leaking from around filter replace filter housing from truck stock ran water through dispenser no leaks detected l
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Charlotte, NC 28208
Ryan S.
Job Details:
08/22/2024
"Returned to install new compressor. Installed compressor, pulled vacuum 20min. Charged 48g r600. Verified proper frost pattern. ; dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A , used 1 R600A (R600A 14.8 OZ), and 1 W11506635 from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Denver, NC 28037
Ryan S.
Job Details:
08/22/2024
Customer complain unit will not cut on. Just keep running on arrival. Found drain pump running constantly unit is not in drain mode. Replace control board from pre-ID truck stock. Ran unit normal after installing new control verified proper operation. Customer has PL authorization.; dspstn on spec-tagged invntry: 1 W11417466 CNTRL-ELEC
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HZ08
Near Bloomfield, CT 06002
Ruben C.
Job Details:
08/22/2024
Checked unit unit was unplugged when I plugged in got an f1e4 for relay on board needs control gave cust estimate for control
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Simsbury, CT 06070
Ruben C.
Job Details:
08/22/2024
Checked ran diagnostics normal sound from agitation is normal have informed cust of this and pause button is only one touch then hold restart. Cust instruct is fullfilled
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Bristol, CT 06010
Ruben C.
Job Details:
08/22/2024
Checked unit could not duplicate any issue went thru diagnostics normal went thru component test had error for long fill checked both waters going in
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW00
Near Bristol, CT 06010
Ruben C.
Job Details:
08/22/2024
Checked unit found damper grinding replaced damper tested operation normal; used 1 WPW10594330 (DAMPER CNTRL) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Bristol, CT 06010
Ruben C.
Job Details:
08/22/2024
Checked unit found motor not sending enough water thru arms gave cust estimate for motor
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Preston, CT 06365
Jeremy B.
Job Details:
08/22/2024
"Dispenser door not closing needs new. Heater needs to be upgraded. Lower door seal wrapped, keeps giving H2O error and shuts down. Will order new valve and flow meter. ; rqstng P&A on 1 W11537778 (Heater) and 1 W11664713 (Lower door seal) and 1 W11412300 (Dispenser) and 1 W11535094 (Flow meter) and 1 W11434044 (Valve)"
We serviced a
GE LAUNDRY CENTER
Model GUD27GESNOWW
Near Attleboro, MA 02703
Aimee Z.
Job Details:
08/22/2024
"Found loud noise in agitation and the pully to the transmission loose, I tightened Also notice the plastic shaving of the teethOf the pully and clutch.Ordering spring clutch shifter and pulley.In bathroom in tight area; rqstng P&A on 1 WH49X27323 (Trans pully) and 1 WH05X27185 (Clutch) and 1 WH03X36897 (Shifter), ordrng 1 WE12X27300 (Belt), rqstng P&A on 1 WH01X10606 (Spring), states that autho needed"
We serviced a
GE REFRIGERATOR
Model TBX18JAXKRWW
Near Franklin, MA 02038
Aimee Z.
Job Details:
08/22/2024
Older fridge Plugged in amp probe amps running at 5 amps And took back wall of freezer No frost pattern at all .Needs compressor and seal system workCust not fixing second fridge
We serviced a
SAMSUNG DISHWASHER
Model DW80R5061US/AA
Near Millis, MA 02054
Aimee Z.
Job Details:
08/22/2024
Found the gfi tripped reset was working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Westfield, MA 01085
Mike K.
Job Details:
08/22/2024
"Cs had tree take out electrical, rf hasnt worked since found fans running, compressor hot, but not running. Ohms out ok and getting 120vac through start relay, but not starting, tested with another relay and same, needs compressor. Denied. Collected for service call."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Agawam, MA 01001
Mike K.
Job Details:
08/22/2024
"Not washing well, pod had not dissolved on last load. Ran normal cycle. WAsh motor loud and not moving water.Quoted for sump assy/labor; ordrng 1 W11416362 (Sump Assy)"
We serviced a
BOSCH RANGE
Model HEI7052U/08
Near Agawam, MA 01030
Mike K.
Job Details:
08/22/2024
"Installed new cook top, no additional charge."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KBS02
Near Granby, CT 06035
Mike K.
Job Details:
08/22/2024
"Unit is under 1yr wp warranty.Took photo of receipt.Dispenser motor intermittent operation. Found motor getting 30-40 v, 120v motor. Connections fine at top of door. Ordering control, will bring auger motor back on return.No connection on site, office to contact cs when parts come in to schedule return.; ordrng 1 W11224256 (Control board), dspstn on spec-tagged invntry: 1 W10822606 AUGER MOTOR"
We serviced a
SAMSUNG REFRIGERATOR
Model RF29A9675MT/AA
Near Bozrah, CT 06334
Jeremy B.
Job Details:
08/22/2024
Installed new control everything came in and started working.
We serviced a
GENERAL ELECTRIC WASHER
Model GTW465ASN1WW
Near Lebanon, CT 06249
Jeremy B.
Job Details:
08/22/2024
Washer not spinning out properly. Found belt wearing and parts of belt in belt guard needs new belt. The agitator is loose tried to tighten but cant get off needs new agitator. ; rqstng P&A on 1 WH43X34257 (Agitator base) and 1 WH43X31240 (Agitator auger) and 1 WH02X24374 (Bolt) and 1 WH01X27538 (Belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDW02
Near Columbia, CT 06237
Jeremy B.
Job Details:
08/22/2024
Customers complaint is refrigerator not cooling. Needs new compressor and evaporator quoted customer and they said whirlpool sent over an authorization but I do not see it in SD. Customer to contact customer service and have them send us authorization. Refused to pay service call fees
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Salisbury, NC 28146
Jenn F.
Job Details:
08/22/2024
Replaced the main control. Board not sending out power. Called whirlpool techline. Tested all loads unplugged from the board. Per techline unit not repairable. Advised to reach out to her reach out to her extended warrranty to proceed with unit unrepairable. Sr# 7739761795Called assurant to document the unit is not repairable.
We serviced a
MAYTAG WASHER
Model MHW5500FW0
Near Springfield, MA 01109
Chris B.
Job Details:
08/22/2024
Complaint that the washer wouldnt start any cycle. Found bad touch panel and door is loose. Will order touch and door hinge. Will order parts for a return visit.; rqstng P&A on 1 W10911042 (Control Touch) and 1 W10580186 (UI Harness) and 1 WPW10208415 (Hinge) and 4 WPW10208398 (Sleeve)s and 1 W10839743 (Plate)
We serviced a
WHIRLPOOL RANGE
Model WEG515S0LS3
Near Springfield, MA 01108
Chris B.
Job Details:
08/22/2024
Replaced all parts and oven started. Found oven igniting and proper temperature reading. Found oven when set to bake would turn off valve after 5 to 6 seconds. Verified gas valve and found reading erratic jumping from 87ohms to 280ohms to 390ohms and back down and up. Will order gas valve. Customer will need to have the range gas line disconnect to be able to replace part. Mentioned to customer to call office when unit is out and ready.; ordrng 1 W10898290 (Gas Valve) and 1 2xFrameJob (2x Frame Job)
Near East Longmeadow, MA 01028
Chris B.
Job Details:
08/22/2024
"Complaint that the washer is not draining correctly. Found drain pump clogged. Cleared out the hose and unit running properly. Good drainage, spin, timer and wash."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Longmeadow, MA 01106
Chris B.
Job Details:
08/22/2024
Complaint that the unit is running erratic and at times runs for over two hours. Found gear case starting to leak. Ran diagnostic cycle and all seems fine. After running a normal cycle found its pausing too long in between cycles. Washer has multiple issues. Customer knew about how much the repair would be if the control board is not working correctly and decided not the fix it. Collected trip fee.
We serviced a
WHIRLPOOL WALL OVEN
Model JJW3430DS03
Near Mansfield, CT 06250
Jeremy B.
Job Details:
08/22/2024
"Interior light coming in by itself found software version 13 needs 14. Control panel keeps beeping and giving F2E1(stuck key. Needs control, panel, sensor. ; rqstng P&A on 1 W11087468 (Panel)"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ4
Near Lancaster, SC 29720
Jonathan J.
Job Details:
08/22/2024
"Complaint number keypad is unresponsive not working when buttons are crashed. Start cancel and everything on working properly though, but unit is auto programmed to whatever it goes to. I found keypad was unplugged not fully connected at Molex connector on ribbon cable attaching to membrane. Pin connector had fallen out of ribbon cable a reattached pin connector properly plugged it back together everything now working properly. Ribbon cable. Was the problem"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Lancaster, SC 29720
Jonathan J.
Job Details:
08/22/2024
7739651784 file number Whirlpool wants customer to try refrigerator for the five days to see if condensation accumulates again left side of freezer door after adjusting foam gasket has to be slammed to get door to close and seal all the way firm I should say door is closing and ceiling and installed properly. Foam is installed properly incorrect location as well followed Whirlpools recommendations and sent Whirlpool tons of pictures for each step of the way. Temperatures of Yoder loop are not getting above 57? on out side edges where door hinges are where Yoder loop is. in the center portion of Yoder heater 38? after condenser fan has been unplugged for over seven minutes with compressor running.
We serviced a
MAYTAG REFRIGERATOR
Model MRFF4236RZ01
Near Kershaw, SC 29067
Jonathan J.
Job Details:
08/22/2024
I replaced all previously ordered parts put unit code 26 stamped on model number. Nameplate unit is cooling fine has dropped 15? before departure. No further issues with refrigerator at this time.
We serviced a
MAYTAG OVEN
Model MOED6030LZ00
Near Lincolnton, NC 28092
Ryan S.
Job Details:
08/22/2024
F5-e4/ and f3e0 customer complained of F codes found F5 E4 and F3.0 pulled unit out found no continuity through one of purple thermostat wires also found interruption to door switch. Found harness was melted to control board slightly. Main harness door latch harness and control board. Informed customer office will call when parts come in. ; ordrng 1 W11727826 (Harness door latch) and 1 W11476030 (Harness main) and 1 W11649130 (Control board) and 1 W11598123 (Door latch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Dallas, NC 28034
Ryan S.
Job Details:
08/22/2024
"Customer complained unit icemaker stoped working , then freezer not freezing as well. Have already installed control . Ran service test found defrost sensor fail open short . Traced from board and found cut wire going into frame. Called techline. Sent picture and reported issue. Unit sent into be deemed non repairable. Informed customer to wait to hear from whirlpool. Sr#7739762789"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Gastonia, NC 28052
Ryan S.
Job Details:
08/22/2024
Customer complained unit not cooling. Found compressor kicking out start device not helping ordering new compressor filter dryer and fittings for 2X timeframe. Customer office will call when parts come in.; ordrng 1 W11547313 (Compressor) and 1 W11504416 (Lokring 1) and 1 W11504431 (Lokring 2) and 1 W11506621 (Lokring 3) and 1 W11506635 (Process tube) and 1 W11109499 (Drier) and 1 W11504445 (Lokring drier) and 1 W11504447 (Lokring dryer 2) and 1 2xtimeframe (2xtimeframe)
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Prospect, CT 06712
Jimmy R.
Job Details:
08/22/2024
"Found washer had moved from location and was sideways due to off balance, fixed washer and set back in place ran the clothes customer had in there on a spin cycle and found tub banging all over the place, checked suspension and found a little weak replaced suspension and ran a wash cycle and a spin twice checking balance and unit ramped up and spun right out. Advised customer on loading even and making sure when it starts to bang unit gets reset and restarted. All operations are now working to proper specs ; used 1 W11130362 (SUSPENSION) from stock"
We serviced a
FRIGIDAIRE RESIDENTIAL REFR
Model FRFS2823AW3
Near Cheshire, CT 06410
Jimmy R.
Job Details:
08/22/2024
"Checked over unit an found freezer door cracking on top part due to ice expanding inside door cracking it, checked sealing and found fridge door gaskets ripped on top and bottom of both sides, checked draw for customer and deli draw is cracked causing bottom to fall out and food to fall down advised customer deli draw is most likely not covered quoted 90.10 for draw. Will order new freezer door and gaskets, parts tentative p/a ; ordrng 2 241778301 (Door gaskets)s and 1 5304535444 (Deli draw) and 1 5304530834 (Freezer door)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Meriden, CT 06450
Jimmy R.
Job Details:
08/22/2024
"Tested unit and found unit had walked out of place and was banging when customer tried to use, found from suspension rod missing and right side bent causing tub to fall down and unit to not wash. Checked over all functioning parts and found rest ok will order new suspension kit advised when parts comes in we would call for return visit ; ordrng 1 W11400156 (Suspension)"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Southington, CT 06489
Jimmy R.
Job Details:
08/22/2024
"Ran washer and found when unit would shift into a agitate it would make a loud grinding noise, checked actuator and found cam super hard to move causing actuator to grind. Replaced cam and actuator recalibrated machine and unit is now washing and shifting properly ; used 1 W10913953 (Actuator), and 1 W10721967 (CAM KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSC25C6EYY02
Near Wolcott, CT 06716
Jimmy R.
Job Details:
08/22/2024
"Tested ice maker and found unit would not cycle and would not fill, removed ice maker cover and checked voltage to ice maker finding half the power, checked lower harness and white wire had broken causing power issue. Attached butt connection and cycles ice maker unit now cycling but not filling, found fill tube frozen due to ice maker not cycling melted ice and unitIs now filling and operating to specs"