We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Middletown, CT 06457
Jeremy B.
Job Details: 09/15/2023
Washer making abnormal noise. Inspected underneath found oil dripping and clutch worn. The gear on rotor stripped needs new. ; rqstng P&A on 1 W11393685 (Gearcase) and 1 W10915700 (Stator) and 1 W10734521 (Clutch) and 1 W10915701 (Rotor) and 1 W10754448 (Clutch)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Cheshire, CT 06410
Jimmy R.
Job Details: 09/15/2023
"Ran unit and found machine had been leaking water on left side of machine when running a wash cycle, ran unit and found when unit would switch to bottom spray arm it would pump water against the door overflowing it, used clear door and found water blowing out of feed tube connected to sump and then flowing over tub and onto floor, checked tube and found very loose and not making a seal, added some tape to help seal and ran unit found unit now sealing but would need the feed tub replaced for proper operation."
We serviced a
WHIRLPOOL WASHER
Model WTW8900BC0
Near Southington, CT 06489
Jimmy R.
Job Details: 09/15/2023
"Checked over machine and found unit would display unbalanced load every spin cycle leaving clothes wet, checked tub and found bearing had failed causing binding and unit to not spin giving error. Washer needs new bearing kit and hub to fix issue quoted customer and they will replace machine with new"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Southington, CT 06489
Jimmy R.
Job Details: 09/15/2023
"Tested unit and found machine would start a wash cycle then unit would stop half way threw and not finish washing, ran diagnostics and checked for errors found 6-4 wash motor error ran unit and found motor would cut out half way threw washing and never come back on. Replaced sump&motor and ran unit, found unit now washing but after a few min it would cancel it self out and drain never restarting. Went threw cntrl for a loose connection and everything is connected properly, checked touch panel and found unit had a stuck key canceling it self out. Will order new touch pad and cntrl, plus a new sump&motor to be safe. parts tentative p/a ; ordrng 1 W11395600 (Console) and 1 W11225084 (Cntrl) and 1 WPW10591570 (Sump&motor), dspstn on spec-tagged invntry: 1 WPW10591570 MOTOR/SUMP"
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS2
Near Shrewsbury, MA 01545
Aimee Z.
Job Details: 09/15/2023
F1 e0 internal board failureAsked Cust to sign and didnt under stand meJust agree; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Shrewsbury, MA 01545
Aimee Z.
Job Details: 09/15/2023
F6e1 and f6e2 valve problemCust scrapping dishes before load dishwasher clogging pump and caked at soap dispenser Explained cleans dishes not a garbage disposal In owner manual poor washingrunning cup test spraying fineNot using jet dryFans little noisy and buzzing Heater working ; ordrng 1 WPW10469574 (Vent assy) and 1 WPW10195028 (Vent cap) and 1 WPW10327249 (Valve)
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Shrewsbury, MA 01545
Aimee Z.
Job Details: 09/15/2023
Installed ui and ran stop and re started a few times in different cyclesCust will advise after runs few loads
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near South Hadley, MA 01075
Mike K.
Job Details: 09/15/2023
"Pulled unit out, replaced sump assy. Ran normal cycle and verified operations, no leaking found."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Wolcott, CT 06716
Jimmy R.
Job Details: 09/15/2023
"Checked over unit and found fridge interior led module flashing when opening door then would stop and start again, reset module and same issue flashing module needs to be replaced. Checked doors due to when opening left door would make a popping noise and jump up, checked hinge and found door cam cracked on door and door plastic cracked causing cam to jump, unit needs new door assembly,cams and led module for fridge, parts tentative p/a ; ordrng 1 W11527432 (Module led) and 2 WP12028505AP (Closure cam)s and 1 W11435344 (Door left)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Charlotte, NC 28277
Jeff L.
Job Details: 09/15/2023
Replaced door panel unit ran and checked okCall complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Charlotte, NC 28277
Jeff L.
Job Details: 09/15/2023
Replaced parts put unit on test 57 cycle and harvest unit ran and checked okCall complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 09/15/2023
"Complaint freezer has turned into a block of ice heavy snow, heavy fight ice on the back wall. I discovered the bottom of the freezer door is not sealing properly door is warped unit will need a new freezer door to fix. Im also ordering an evaporator fan motor assembly as well. Dolby shipped directly to customer customer to inspect door for any cosmetic damage. No additional issues found with refrigerator today. ; ordrng 1 W11435329 (Door ss) and 1 W10571967 (Gasket) and 1 WPW10128551 (Fan mtr)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Monroe, NC 28110
Jonathan J.
Job Details: 09/15/2023
Cannot tighten door handle. Doorhandle keeps falling off middle pantry bin. I found set. Screw was covered in. Some sort of glue. Looks like it has never been properly. Tighten down from the get-go. Per customer. Customer has always had an issue with that handle never being tight. I resecured screw was able to remove adhesive glue. No additional issues found everything is working normally and properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Mooresville, NC 28117
Mark C.
Job Details: 09/14/2023
Units ice maker is showing a motor error and is not filling due to a faulty valve.; rqstng P&A on 1 W11658802 (Ice maker) and 1 W11482383 (Valve)
We serviced a
AMANA RANGE
Model ACR4303MMS0
Near Kings Mountain, NC 28086
Ryan S.
Job Details: 09/14/2023
"Customer complained units burners not getting hot enough. Burners are the new burners with buttons in the middle. I formed customer to make sure pan is properly centers and pan is flat so that it makes contact with button. Ran all burners with customers pan and all burners working properly. Informed customer unit is working as designed , proper operation."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Charlotte, NC 28214
Robert A.
Job Details: 09/14/2023
Cx complaint that the unit is no drying the dishes. I inspected the unit to confirm the complaint. I found an error code: f7e1. I cleared the codes and ran a service cycle. All components passed and heat was produced. I informed the cx of the importance of rinse aid as well as the drying performance with a plastic tub. I left the part with the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10518394 HEATER
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Charlotte, NC 28213
Robert A.
Job Details: 09/14/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW0
Near Waterbury, CT 06704
Jimmy R.
Job Details: 09/14/2023
"Tested machine and found unit erroring out f34 load detected in a clean cycle, went threw unit and ran a test cycle found unit spinning and washing properly checked tub for any friction and unit is spinning free door bellow is not rubbing motor is spinning freely. Advised customer unit must be going into a clean cycle and no one is catching it so unit errors out advised customer to run a clean cycle every 3 weeks to stop issue. Washing is working to factory specs if issue comes back they may need to replace washer tub"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Charlotte, NC 28278
Jeff L.
Job Details: 09/14/2023
"The part that were ordered is due to the pieces being warped and these parts will square them back up., office will call when parts come inPartW10794553Part W10794555Part W11084818Part W10794550; ordrng 1 W10794553 (Rh support) and 1 W10794555 (LH support) and 1 W11084818 (Top) and 1 W10794550 (Support)"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Mooresville, NC 28117
Mark C.
Job Details: 09/14/2023
Installed new valve unit is fully operational.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Charlotte, NC 28278
Jeff L.
Job Details: 09/14/2023
Replaced switch and pad the UI was bad out of the box. Going to reorder UI have rescheduled customer for next Thursday 9-21-23 (Please see pic for damage; schdld next appmnt for 9/21 THU PM
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Davidson, NC 28036
Vincent O.
Job Details: 09/14/2023
Found unit leaking at fabric softener dispenser. Order and replace dispenser and tub ring per svc bulletin. ; ordrng 1 W11569112 (Dispenser) and 1 W11590590 (Tub ring)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Newington, CT 06111
Chuck M.
Job Details: 09/14/2023
Customer complaint is that refrigerator was noisy. Customer has recording of evaporator fan blade hitting ice. Customer stated that there was frost on back panel. Unit was unplugged and defrosted. Advised customer to call back if noise returns. No noise found during visit.
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near Sutton, MA 01590
Aimee Z.
Job Details: 09/14/2023
Installed mtr and blower ran cycle Cust needs to replace the vent crushed
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Mooresville, NC 28115
Vincent O.
Job Details: 09/14/2023
"Installed new bellow, tank, and ring. Tested and verified proper operation. No leaks. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11314648 BELLOW"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Clover, SC 29710
Mitch H.
Job Details: 09/14/2023
"Checked dryer, heating and cycling correctly. No issues found. Dryer operating as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFW2055FRZ04
Near Newington, CT 06111
Chuck M.
Job Details: 09/14/2023
"Customer complaint is that FF section is not cooling. Inspected and found evaporator fan obstructed with ice and not turning. Cleared ice and fan started. Air flow to FF section is still very poor. Ordered evaporator fan motor, air tower and damper. ; ordrng 1 W11087463 (damper) and 1 WPW10464673 (motor-evap) and 1 W11508229 (Air Tower Insulation)"
We serviced a
BOSCH DISHWASHER
Model SHV65P03UC/60
Near Agawam, MA 01001
Mike K.
Job Details: 09/14/2023
"Unit washing fine but is bailing water out of unit couple times a week, is smelling and getting fruit flies in sink.Water level was a little high on arrival, started cycle and drained right out. air trap in drain hose goes up. Near top of dividing wall before connecting directly to disposal.Disposal is draining fine. Was seen by some standing water line n drain hose at disposal connection. Rerouted drain hose to change entry angle and now no standing water there.For filling during week only two ways for water to come in, backflow through drain or from inlet, with proper air trap and good draining disposal would point towards inlet valve. No leaking from inlet found while testing.; ordrng 1 00607335 (Inlet valve)"
We serviced a
AMANA REFRIGERATOR
Model ARB2217CB
Near Westfield, MA 01085
Mike K.
Job Details: 09/14/2023
"2 degrees in fr, 41 in rf on arrival. Compressor/fans Not running on arrival, turned to coldest setting and kicked in with good airflow.Cs says fr had gotten warm everything frosted over. looking like it could have been a door not fully closed,defrost timer, control ir beginning of a sealed system issue. Everything working fine on arrival, defrost timer is running a little rough, but did come out of defrost on its own when tested. Quoted for defrost timer, but with no failure at this time it is best guess and could be multiple issues.Collected for service call. Cs is hard of hearing and had difficulty understanding diagnosis."
We serviced a
BOSCH DISHWASHER
Model SHX68T56UC/09
Near Westfield, MA 01085
Mike K.
Job Details: 09/14/2023
"Unit is a dishwasher, not dryer. Had a electrical surge and since then dishwasher will not turn on, voltage is coming to unit.No response, will not turn on, control is no longer available. Office verified nla."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Clover, SC 29710
Mitch H.
Job Details: 09/14/2023
"Checked and found screw holding rotor had come out and was laying under washer. Checked stator, rotor and slider, all looks good. Applied locktite and reinstalled screw. Ran DLMS calibration then diagnostics cycle. Washer operating properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Tega Cay, SC 29708
Mitch H.
Job Details: 09/14/2023
"Checked and ran diagnostics. No stored error error codes. Washer is draining properly. Customer says machine bangs around and is loud during cycle, but doesnt move on floor. Unable to duplicate complaint. Ran calibration then automatic test cycle. Both completed correctly. Inspected call components and cabinet, no sign of damage or anything bent. Called tech line spoke to Liam SR# 7737329433. He could not offer any suggestions or solutions. Advised customer that if problem continues to record issue and contact Whirlpool Customer Service."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Mooresville, NC 28117
Mark C.
Job Details: 09/14/2023
Installed new washplate and agitator unit is fully operational
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Fort Mill, SC 29708
Mitch H.
Job Details: 09/14/2023
"Removed and replaced ice compartment door. Checked operation, working properly."
We serviced a
KENMORE DRYER
Model ="79681182310"
Near Enfield, CT 06082
Gary V.
Job Details: 09/14/2023
"Inspected and found idler pulley broken, will order and call for return date. Couldnt reschedule because office was closed.; ordrng 1 4561EL3002A (Idler pulley)"
We serviced a
KENMORE DRYER
Model ="110.64202200"
Near Enfield, CT 06082
Gary V.
Job Details: 09/14/2023
"Inspected and found idler and belt broken, replaced with new and cycled, tested fine.; used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Fort Mill, SC 29708
Mitch H.
Job Details: 09/14/2023
"Removed microwave from wall. Replaced inner door, door hinges, arm, and turntable motor. Reinstalled in wall, tested, opened and closed door multiple times during cycle, no issues, turntable motor running quietly. All operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Fort Mill, SC 29708
Mitch H.
Job Details: 09/14/2023
"Removed ice box, replaced ice maker. Reinstalled, ran test 57, ice maker cycled and returned to home position correctly. Ran test 45, valve activated and filled properly. All functions working properly."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near East Hartford, CT 06118
Chuck M.
Job Details: 09/14/2023
Customer complaint is that burners were clicking continuously without being turned on. Customer stated that unit was unplugged prior to visit and she plugged unit back in and clicking stopped. Could not duplicate issue. Informed customer that issue is gas valve switches. Customer will decide later whether to repair. Quoted P&L.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hartford, CT 06112
Chuck M.
Job Details: 09/14/2023
Customer complaint is that washer lid was not locking Ran automatic test cycle and lid locked. Ran normal load and lid did not lock. Replaced lid lock and ran normal load. Washer lid locked and washed. Showed customer it works.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Manchester, CT 06040
Jeremy B.
Job Details: 09/14/2023
Prongs broken on plug. Needs new. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HBS04
Near Sutton, MA 01590
Aimee Z.
Job Details: 09/14/2023
Installed cap and hinge.and adjust right door again Working as intended
We serviced a
SAMSUNG WASHER
Model WA50R5200AW/US
Near Holland, MA 01521
Chris B.
Job Details: 09/14/2023
Complaint that the unit is not spinning nor the tub will not turn. Found error code dc1. Will order Control Board and Lid Switch for a return visit.; rqstng P&A on 1 DC34-00025G (Door Switch) and 1 DC92-02393M (Control Board)
We serviced a
WHIRLPOOL DRYER
Model WGD5050LW3
Near Worcester, MA 01604
Chris B.
Job Details: 09/14/2023
Complaint that the unit is not heating and theres a constant clicking. Found error code F1E1 main control board issues. All fuses and internal parts measured properly. Will order parts for a return visit. ; ordrng 1 W11591403 (Main Control Board)
We serviced a
SAMSUNG RANGE
Model NE63A6711SS/AA
Near Worcester, MA 01606
Chris B.
Job Details: 09/14/2023
Complaint that the unit front right burner wont cycle and stays on. Will order parts for a return visit.; rqstng P&A on 1 DG44-01007C (Element Control Switch)
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Worcester, MA 01609
Chris B.
Job Details: 09/14/2023
Complaint that the unit is not drying properly. Found unit clogged and customer will have the venting cleared. Tested out the timer button and its in good working order. No issues found with the dryer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Worcester, MA 01609
Chris B.
Job Details: 09/14/2023
Complaint that the unit is not cycling ice properly. Tested the bypass test button and ice maker is not responding. Found ice cubes in the tray and 120v present in the harness wire. Will replace IM. Unit cycle through and called for water.; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Mooresville, NC 28117
Mark C.
Job Details: 09/14/2023
Installed service and repair kits unit is fully operational.; dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Monson, MA 01057
Roger R.
Job Details: 09/14/2023
"Found unit not defrosting due to a failed connection at the brown wire to the heater circuit. Unit will need a new heater. Quoted$93.40 for heater and $239 labor rate. Will order and return to install. ; ordrng 1 W11650661 (Heater, defrost)"
We serviced a
JENN-AIR DISHWASHER
Model JDPSG244LS2
Near Lancaster, SC 29720
Jonathan J.
Job Details: 09/14/2023
I replaced heating element that was burnt open. Attempted to replace control board control board will not allow the user interface to function at all. No lights no beeps no noise no nothing. When control is plugged in control has correct power going to it spoke to Techline techline advising to reflash control with reflash tool Per model number. Or re-ordering control part is a will call when part comes in . ; ordrng 1 W11632704 (Control)
We serviced a
SAMSUNG DRYER
Model DVE45T6000/A3
Near Bristol, CT 06010
Ruben C.
Job Details: 09/14/2023
"Checked unit found eratic control would not stay on cycle before that happen cust says it taking long to dry heating element is normal ordering control encoder and thermistor; rqstng P&A on 1 DC92-02401a (User interface) and 1 DC64-03663A (Encoder) and 1 DC32-00007A (Thermistor), states that autho needed"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JW0
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 09/14/2023
Range not getting to proper temp. Found bake and broil element good. Oven heated but not accurate temp. Needs new control and sensor. ; rqstng P&A on 1 W11546660 (Control) and 1 WPW10181986 (Sensor)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Monson, MA 01057
Roger R.
Job Details: 09/14/2023
F0E2 oversuds with no suds. Unit went through diagnostics properly. Found no issues with washer at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Worcester, MA 01602
Chris B.
Job Details: 09/14/2023
Complaint that the unit is leaking water from the bottom front left side. Found bad gasket. Will use TS W11483553. Replaced part and unit running normal. No leaks detected.; used 1 W11483553 (GASKET) from stock
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Worcester, MA 01610
Chris B.
Job Details: 09/14/2023
Complaint that the door wouldnt shut close. Found bad door catch. Will order parts for a return visit.; ordrng 1 WPW10610880 (Door Catch)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Denver, NC 28037
Mark C.
Job Details: 09/14/2023
Unit will not start due to the user interface control coming unclipped. Secured control unit is fully operational.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7351SG/AA
Near Belchertown, MA 01007
Roger R.
Job Details: 09/14/2023
Icemaker not harvesting ice. Tried cycling and ice maker not responding. Will need a new icemaker. ; ordrng 1 DA97-15217B (Icemaker)
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Oxford, MA 01540
Aimee Z.
Job Details: 09/14/2023
Installed new strike and tested complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Oxford, MA 01540
Aimee Z.
Job Details: 09/14/2023
"Installed spray arm notice there was no jet dry Advised Cust there not using jet dry.They never used. Re diagnose dishwasher no error codesFound heat works bad wash pump.Used test door very low pressure on wash pump.Water seems fine enough water in tubAnd nothing cloggedNeed wash pump; ordrng 1 W11025157 (Wash pump complete), dspstn on spec-tagged invntry: 1 W10518394 HEATER , states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Putnam, CT 06260
Amanda R.
Job Details: 09/14/2023
Shifter making noise not shifting replaced actuator tested operation normal ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Torrington, CT 06790
Ruben C.
Job Details: 09/14/2023
"Checked found unit is not draining installed drain pump still not getting voltage to drain pump could not get into diagnostics ordering control and harness; ordrng 1 W11643701 (Lower harness) and 1 W11513246 (Control), used 1 W11399437 (Pump) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KBL2
Near Canton, CT 06019
Ruben C.
Job Details: 09/14/2023
Checked unit found drip from connection to water valve also found unit is leaning more at the top unit has been pushed in too far to allow unit to sit evenly fixed drip and adj front feet if leak still unit will have to be adj in back by cust
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT311FFFE01
Near Simsbury, CT 06070
Ruben C.
Job Details: 09/14/2023
Sr7737328169 Checked unit found deli drawer track not keeping drawer in place and freezer shelf bowed called techline ordering freezer shelf and supports and deli shelf and supports; ordrng 1 W11395921 (Right support) and 1 WPW10601431 (Freezer shelf) and 1 W11395919 (Left support) and 1 WPW10468555 (Left track) and 1 WPW10579374 (Shelf freezer) and 1 WPW10468556 (Track)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB02
Near Bloomfield, CT 06002
Ruben C.
Job Details: 09/14/2023
Checked unit found no frost on coil freezing in right corner gave cust estimate for comp and evaporator ; ordrng 1 W10836706 (Evap) and 1 W11209866 (Comp) and 1 W11506635 (Process tube)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Waterbury, CT 06708
Jimmy R.
Job Details: 09/14/2023
"Checked over unit and found machine freezing items in back and on every shelf of fridge, checked damper and found cold air blowing out raised temp in fridge to warmer and damper never shut also found ice forming on damper, checked temps and found reading 32 degrees. Checked damper and found not hung up and clear tapped on damper to remove ice and damper started to open and close, removed defused and tried to reset but same issue would not close. Unit will need new cntrl,diffuser and thermistor. Parts tentative p/a ; ordrng 1 W11196400 (Cntrl) and 1 W11645127 (Diffuser) and 1 WPW10384183 (Thermistor)"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Berlin, CT 06037
Jimmy R.
Job Details: 09/14/2023
"Checked over unit and found washer out of level and bouncing around, found legs not touching ground causing unit to walk, leveled unit and ran a spin cycle found wile in a spin unit started to bounce like a pogo stick out of control, checked suspension and found faulty. Quoted customer and she will just replace washer with new did not need a estimate for repair"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Bristol, CT 06010
Ruben C.
Job Details: 09/14/2023
"Replaced control ran diagnostics no water going in replaced valve ran diagnostics again and drain pump shorted out control reordering control harness actuator and capacitor pump must have shorted original board ; ordrng 1 W11428524 (Capacitor) and 1 W11481722 (Actuator) and 1 W10919003 (Pump drain) and 1 W11652038 (Lower harness) and 1 W11603810 (Control), used 1 W11210459 (Valve) from stock"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Rock Hill, SC 29732
Mitch H.
Job Details: 09/14/2023
Checked and confirmed damage to washer top. Ordering top. Part is special order. Advised customer that office will call to schedule return visit when part arrives.; ordrng 1 WPW10208373 (Top)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Indian Land, SC 29707
Jonathan J.
Job Details: 09/14/2023
Completely not drying I found error code F7e1 Control programmed to disable heater but continue running cycles if it detects a water heating problem.Running diagnostics clears the control and allows the heater to turn on again. Water heating problem must be corrected or the control will disable the heater again incoming water to cold rinse aid dispenser was set to max also creating an over suds condition leading to a poor dry performance. I tested operations could not find any additional issues with the dishwasher. Everything is working normally and as it should be. Heater is functioning properly took picture showing heater is working fine.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADW3
Near Springfield, MA 01118
Roger R.
Job Details: 09/14/2023
Found unit leaking from bottom of inner door. Checked with clear door and found lower spray arm making an occasional wave that splashed over door. Recommend replacing lower spray arm. Quoted $52.99 for new lower arm and $239 labor rate to install customer will call if desired.
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Killingly, CT 06241
Amanda R.
Job Details: 09/14/2023
Spin speed turned off on normal cycle unit spinning and draining went over have to turn on spin level and check setting before starting each cycle ; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP
We serviced a
KITCHENAID RANGE
Model KFGG504KPS3
Near Killingly, CT 06241
Amanda R.
Job Details: 09/14/2023
Replaced front panel on door operation normal
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413UB3A
Near Brooklyn, CT 06234
Amanda R.
Job Details: 09/14/2023
Upper rack wheels broken and door not closing door latch broken ; rqstng P&A on 1 5304525218 (Door latch) and 4 5304534832 (Wheels)s
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near Brooklyn, CT 06234
Amanda R.
Job Details: 09/14/2023
Door not closing still needs new front panel ; ordrng 2 W11551301 (Hinges)s and 1 W11402953 (Panel)
We serviced a
FRIGIDAIRE DISHWASHER
Model FFID2426TD5A
Near Griswold, CT 06351
Amanda R.
Job Details: 09/14/2023
Replaced parts tested operation normal
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near East Windsor, CT 06016
Gary V.
Job Details: 09/14/2023
"Arrived and customer has service contract with PC Richards, they will call to have call dispatched thru service contract."
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Stafford, CT 06076
Gary V.
Job Details: 09/14/2023
Installed parts listed and cycled thru auto test and tested fine now.; dspstn on spec-tagged invntry: 1 WPW10605427 DRAIN PUMP
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near Tolland, CT 06084
Gary V.
Job Details: 09/14/2023
"Installed parts listed and cycled, ice maker filled with water. Please allow 24-48 hours for temps to regulate."
We serviced a
WHIRLPOOL REFRIGERATOR
Model Krmf706ess01
Near Windsor, CT 06095
Gary V.
Job Details: 09/14/2023
"Inspected and found multiple problems, freezer evap fan no longer running, power board and control board shutting off and turning back on with PO in display, and partial frost pattern and compressor running hot. Quoted for repairs and he will call if wants repaired.; dspstn on spec-tagged invntry: 1 WPW10769076 CNTRL-ELEC"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near East Granby, CT 06026
Gary V.
Job Details: 09/14/2023
"Installed parts listed and ran calibration and auto test, tested fine."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Southington, CT 06489
Jimmy R.
Job Details: 09/14/2023
"Installed new suspension and legs leveled unit and ran a wash and spin cycle, checked all operations and unit is now spinning properly and working to factory specs ; dspstn on spec-tagged invntry: 1 W11130362 SUSPENSION"
We serviced a
LG MICROWAVE
Model LMV1683ST/00
Near Southington, CT 06489
Jimmy R.
Job Details: 09/14/2023
"Checked over unit and found micro would not start a cycle unit would just display open close door, checked door and found latch not springing to hit door switches, removed door liner and found spring had broke off the plastic drilled new hole and reattached spring. Ran unit and all operations now working to specs"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS01
Near Southington, CT 06489
Jimmy R.
Job Details: 09/14/2023
"Checked over unit and found fridge section dripping water from evaporator removed touch panel and found ice building up on evaporator causing water to drip, melted ice to remove evap cover and found evaporator frozen up again not defrosting it self. Checked thermistor and found reading 683 ohms defrosting unit and ran, wile running checked compressor and frost pattern and found compressor line freezing up and building up frost on it checked pressures on low side on unit and found reading 6 psi found unit running to cool causing line to freeze up and unit to over frost evaporator, released Freon until, unit read correctly and frost went away checked evap and unit still giving a good frost pattern. Will order new harness with thermistor due to wrong reading and return with parts ; ordrng 1 W10565852 (Harness)"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW0
Near Wolcott, CT 06716
Jimmy R.
Job Details: 09/14/2023
"Tested washer due to unit making a loud squealing noise when unit would get to a high speed spin, checked errors and found F0e3 over loaded ran unit thew step 52 and found when machine would agitate it would clunk and make a grinding noise, checked rotor and found Gearcase leaking oil and some water all over stator and rotor checked clutch and same issue covered in oil making unit slip and make noise wile washing. Unit will need new Gearcase,clutch,stator customer will hold off and replace washer"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADT2
Near Springfield, MA 01104
Roger R.
Job Details: 09/14/2023
Replaced friction pads on hinges. All okay. ; used 2 WP8268961 (PAD) from stock
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB10
Near Auburn, MA 01501
Chris B.
Job Details: 09/14/2023
"Verified purchase receipt and delivery date was on 02/15/23. Complaint that the freezer door is not holding shut that when customer closes ff door it opens the freezer door. Added a washer to pick up door to make good contact but seems as the gaskets magnet is not holding strong enough to keep door closed properly. Will order new gasket. ; ordrng 1 W11229610 (Freezer Gasket), used 2 WP488881 (WASHER) from stock"
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Webster, MA 01570
Aimee Z.
Job Details: 09/14/2023
Found washe and fridge and house alarm plugged same outletCoded wash and done/ washRan through diagnostic Found agitated no spin replaced the actuator and ran through diagnostic complete Washer out of warranty Cust thinks has extended contract advised to call Home DepotOr 10 year part. Explained on some parts covered by 10 yearCust paid and calling contract company; used 1 W10913953 (Actuator) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Northbridge, MA 01534
Aimee Z.
Job Details: 09/14/2023
Found compressor tripping on over load needs new compressor also the fridge was hit on back dented theres a screw inch 1/4 inch screw on back wallCalled tech line spoke to AdrianScrew is 3 ft up and 8 inches is sent photos to whirlpool They want it fridge flushed with nitrogen before installing compressor. If find leak call tech line for next step. Dont install compressor until leak checkSr 7737324999; ordrng 1 W11370574 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11504433 (Coupler) and 1 W11504447 (Coupler)
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Charlotte, NC 28277
Jonathan J.
Job Details: 09/14/2023
"Complaint a day after technician left, the touchscreen fell all the way down into the oven. Ive had unit unplugged ever cents. I found plastics. Had stripped out. Are used. Oversized screws to resecure plastics together. No additional issues found everything is working properly. Everything is also turning off like it is supposed to."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near Springfield, MA 01108
Roger R.
Job Details: 09/14/2023
"Found washer has a broken lid strike, will order and return to install asap ; used 1 W11457841 (STRIKE) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS05
Near Charlotte, NC 28226
Jeff L.
Job Details: 09/14/2023
Unit is a big built in. The freezer is full of ice so is the ice maker bucket. I have ordered parts to try and make this repair good. I was not able to pull unit out due to size. The unit is installed on other side of sink and water line cut off is not in cabinets beside fridge. I assume the cutoff is behind the fridge but I cannot get to it to cut water off Im cutting off icemaker till we return. Office will call customer when part come inPartsW11225845W11246413W11650057; ordrng 1 W11225845 (Water valve) and 1 W11246413 (Isolation valve) and 1 W11650057 (Ice maker) and 2 2xframe (2xframe)s and 2 2xmen (2xmen)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Charlotte, NC 28226
Jeff L.
Job Details: 09/14/2023
Replaced both parts put unit into mode 57 ice maker harvest mode unit ran and filled checked ok.Call complete
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Denver, NC 28037
Mark C.
Job Details: 09/14/2023
Installed new pump and harness unit is fully operational.; dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Charlotte, NC 28270
Jeff L.
Job Details: 09/14/2023
"Leveled fresh food left door will stop moisture from falling on freezer door. Also tightened freezer door handle its good. The customer is stating that it has a vibration noise I could not get it to duplicate. I advised customer to record sound if possible. At this time, unit ran and checked ok."
We serviced a
KITCHENAID WALL OVEN
Model KOCE500ESS20
Near Indian Trail, NC 28079
Jeff L.
Job Details: 09/14/2023
Replaced all parts unit ran and checked okCall complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Mooresville, NC 28115
Vincent O.
Job Details: 09/14/2023
Found unit draining ok at this time. After multiple drains drain pump locks up and will not drain. Customer also complaining of broken spray arm. Spray arm appears to have melted. Order and rwplace drain pump and spray arm. ; ordrng 1 W10876537 (Drain pump) and 1 WPW10491331 (Spray arm)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Troutman, NC 28166
Vincent O.
Job Details: 09/14/2023
Installed new heater and harness assembly. Tested and verified proper operation. All functions check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Lexington, NC 27292
Vincent O.
Job Details: 09/14/2023
Installed new evap fan. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 WPW10464673 EVAP MOTOR
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Bristol, CT 06010
Ruben C.
Job Details: 09/14/2023
Checked unit found gearcase making screeching noise when it spins also found spin led on control not lighting ordering gearcase splutch and control. Agitator does come off setting for 2 times; rqstng P&A on 1 W11454741 (Gearcase) and 1 W10721967 (Splutch) and 1 W11603810 (Control) and 1 Time (Extra time)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near East Hampton, CT 06424
Jeremy B.
Job Details: 09/14/2023
Front left element not working. Found wire disconnected. Reconnected and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11517959 ELEMENT