Service History 148 - Advantage Appliance Repair

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 06/24/2024

Ui fades out when drying. Found control power is 10.2vdc going to ui will need ui and control to fix also found Vent was collapsed when I pulled it out. Condensation was also building up on glass due to cold air vent in room. ; ordrng 1 W11565020 (Control) and 1 W11583883 (Ui)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ2

Near Monroe, NC 28110

Jonathan J.

Job Details: 06/24/2024

Complaint f8e4 again flashing on screen I found complaint true leaking from lower seal this time I also found during testing fae4 diverter leak detected am ordering motor sump assembly. ; ordrng 1 W11680075 (Sump assembly)

We serviced a

KITCHENAID DISHWAHER

Model KDTE334DSS0

Near Gastonia, NC 28054

Ryan S.

Job Details: 06/21/2024

Found dishwasher door seal dry rot. Quoted 298.52. Repaired unit via truck stock . Paid via check #344. ( paid work another ticket check total 436.55) ; used 1 W11177741 (GASKET) from stock

We serviced a

WHIRLPOOL OVEN

Model WOED3030LS01

Near Charlotte, NC 28214

Robert A.

Job Details: 06/21/2024

Cx complaint that the unit unit is throwing a f8e1 error code. I inspected the unit to confirm the complaint. I found the error code and ran test mode. The fan runs but it sounds like something metal is rubbing against it. The unit needs a new blower fan assembly to resolve the issue. Im ordering the part for the return visit.; ordrng 2 W11598119 (Blower fan)s

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 06/21/2024

"Complaint dryer making a loud squealing noise I found idler pulley was completely worn out and locked up. I also found both rear idler roller. Police were also locked up, tested operations after replacing all police no further issues found at this time with dryer.; used 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

SAMSUNG DRYER

Model DVE50R5200W

Near Agawam, MA 01030

Mike K.

Job Details: 06/21/2024

"When unit is plugged in the motor runs. Disconnected u/i from control and motor not running. Ordering u/i and main control. Reseated and unit working properly.; rqstng P&A on 1 DC90-27484A (Console), ordrng 1 DC92-01729X (Main control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS10

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 06/21/2024

I replaced damper control motor cannot duplicate while in home evap fan motor damper compresser condenser fan motor are all operating as well as ice maker with no abnormal noises as of now but I suspect it may be ice maker because noise lasts 3-5 mins once every 3-9 hrs. And some days there are no noises ever. Customer to call back if noise persists. And give more info due to issue being so intermittent. ; dspstn on spec-tagged invntry: 1 WPW10594329 DAMPER CNTRL

We serviced a

KITCHENAID COOKTOP

Model KFGS306VSS04

Near Marvin, NC 28173

Jonathan J.

Job Details: 06/21/2024

"I replaced orifice holder, tested operations no further issues found no additional clicking as well from any of the other burners either customer tested as well is satisfied."

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS25EWMS10

Near Windsor, CT 06095

Gary V.

Job Details: 06/21/2024

"Inspected and found door, gaskets torn will submit estimate and call.; rqstng P&A on 2 W10830162 (Ff gasket grey)s"

We serviced a

MAYTAG REFRIGERATOR

Model MFX2571XEM0

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 06/21/2024

"Checked over unit and found both fridge door gaskets ripping on top and bottom causing warm air to get into fridge. Replaced both gaskets and heated to seal against cabinet correctly, checked cooling and all operations are now working to factory specs"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Cornelius, NC 28031

Robert A.

Job Details: 06/21/2024

I called the cx as instructed by RC. He stated that KA will send him the parts listed in the quote for the repair. The parts should be sent to him and he should call us when they arrive. I have already submitted the quote for the parts needed.; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Huntersville, NC 28078

Robert A.

Job Details: 06/21/2024

Cx complaint that the unit is not cooling at all. I inspected the unit to confirm the complaint. I found the unit off when I arrived. I turned the power on and the compressor gave a loud buzz then clicked and stopped. I swapped the start device. It ran longer than before but eventually clicked and shut off again. The cx also said when it was cooling heavy condensation would build on the top of the FC door gasket. Im ordering a secondary gasket to be placed under the top portion primary gasket where water is developing. The unit needs a new compressor and start device to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W10832994 (Compressor) and 2 W10832994 (Secondary gasket)s

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Charlotte, NC 28269

Robert A.

Job Details: 06/21/2024

Cx complaint that the unit is making a rubbing noise while it runs. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. The unit is level and all tubes and hoses are secure. The unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model WED6120HC3

Near Charlotte, NC 28273

Mitch H.

Job Details: 06/21/2024

"Tested and checked all dryer components. No shorts or evidence of arcing on cord, terminal block or any incoming connections. Removed dryer front, and checked motor and electrical connections, all good. No shorts to ground. Pulled and inspected element, no breaks or shorts. All dryer components tested and checked good. Advised customer of findings and suggested she may have a weak breaker and she should have it checked by an electrician."

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Fort Mill, SC 29708

Mitch H.

Job Details: 06/21/2024

"Removed and replaced dishwasher control and hose. Reassembled, tested, allowed unit to fill and cycle to start. Allowed to run for several minutes then cancelled cycle. Drain pump operated and draining properly."

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near Attleboro, MA 02703

Aimee Z.

Job Details: 06/21/2024

Installed dispenser and latch and tested complet

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Meriden, CT 06450

Jimmy R.

Job Details: 06/21/2024

Installed new control and motor ran unit threw a calibration cycle and Machine went threw normally. Ran a wash cycle to checked for noise and found unit now washing and working to factory specs

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Charlotte, NC 28269

Robert A.

Job Details: 06/21/2024

"Cx complaint that the unit was not making ice. I inspected the unit to confirm the complaint. I found the ice bucket full. I ran multiple tests related to the IM. 57 passed, 56 passed, 45 passed, 36 passed & 15 passed. All tests passed with no issues. The unit is cooling fine. At the moment the unit is working as designed. I cycled power to the unit and set temp to recommended temp."

We serviced a

WHIRLPOOL OVEN

Model WFE535S0LS3

Near Southington, CT 06489

Jimmy R.

Job Details: 06/21/2024

"Checked over oven and found top burners would not heat up oven would only say pre heat never warming up at all, pulled unit out and checked voltage at terminal block found no power on one leg, checked plug and found one side of plug had been bent out never plugging in to one side this caused half the power to the unit, straightened out plug power supply is now correct and unit is now heating up and working to specs"

We serviced a

WHIRLPOOL DRYER

Model WGD5010LW3

Near Southington, CT 06479

Jimmy R.

Job Details: 06/21/2024

"Ran dryer and found unit would not heat up checked voltage and 120v coming into terminal block. Tested and ohmed all thermostats and found good, ran unit and checked ignitor found ignitor not glowing checked for voltage and 120v growing to ignitor. Replaced bad ignitor and unit is now heating and working to specs"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Coventry, CT 06238

Jeremy B.

Job Details: 06/21/2024

Installed new parts all checks ok.

We serviced a

OVEN RANGE

Model NX58H5600SS/AA

Near Windsor, CT 06095

Gary V.

Job Details: 06/21/2024

"Inspected and found safety valve no longer opening and bake igniter worn out, and surface burner flames bouncing. shows nla."

We serviced a

SAMSUNG RANGE

Model NE63A6511SS/AA

Near North Attleborough, MA 02760

Aimee Z.

Job Details: 06/21/2024

Installled new control and echelon pre heated to 350

We serviced a

GE REFRIGERATOR

Model PWE23KYNGFS

Near Hopedale, MA 01747

Aimee Z.

Job Details: 06/21/2024

"Found compressor the problem bad run winding Compressor nlaAdvised back to GE factoryAlso could check for frost pattern, fridge Filled with rotten food."

We serviced a

SAMSUNG RESIDENTIAL REFR

Model RF27T5501SR/AA

Near Milford, MA 01757

Aimee Z.

Job Details: 06/21/2024

Found ice maker started to work waiting on parts. Replaced ice maker with augar Reset button to harvest 24 to 48 hours

We serviced a

KITCHENAID DISHWAHER

Model KUDS01DLSS5

Near Monroe, NC 28110

Jonathan J.

Job Details: 06/21/2024

I replaced water inlet valve tested operations no further issues found with dishwasher here today. Everything is now working properly and filling properly.; dspstn on spec-tagged invntry: 1 WP8531669 VALVE

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Windsor Locks, CT 06096

Gary V.

Job Details: 06/21/2024

"Installed parts listed and cycled back on, please allow 24-48 hours for temps to stabilize."

We serviced a

GE REFRIGERATOR BOT

Model PYE22PSKGSS

Near Suffield, CT 06078

Gary V.

Job Details: 06/21/2024

Installed parts listed and tested fine.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Ware, MA 01082

Chris B.

Job Details: 06/21/2024

Complaint that the washer is making a loud grinding noise. Found gear case leaking oil. Correct phone number is 413-284-7884. Quoted parts and labor. Will order all parts for a return trip.; ordrng 1 W11449841 (Gear Case)

We serviced a

WHIRLPOOL DRYER

Model WHD862CHC2

Near Belchertown, MA 01007

Chris B.

Job Details: 06/21/2024

Replaced all parts and dryer running normal.

We serviced a

GE COOKTOP

Model PP912KM3CC

Near Enfield, CT 06082

Gary V.

Job Details: 06/21/2024

"Inspected and found broken switch and burnt terminals at burner, switch shows nla. Customer refused to pay trip fee. Office to send bill."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKV1

Near Waterbury, CT 06705

Jimmy R.

Job Details: 06/21/2024

"Tested unit and found console would not except selections causing unit to not run a cycle unless unplugged a few times then it would come on. Tried to run a diagnostics cycle and unit would not let any selections work, removed console and found solider corroded and touch panel membrane coming apart. Replaced panel and control ran a diagnostics cycle and unit is now selecting all cycles and working to specs"

We serviced a

KITCHENAID DISHWAHER

Model KDTE334DSS0

Near Gastonia, NC 28054

Ryan S.

Job Details: 06/21/2024

"Customer complained of unit leaking. Found leak around sump,assembly, also found tub is rusting around sump areas causing tub to leak and seal on sump leaking. Quoted 1245.90 customer didnt want repair. Collected trip fee. Paid via check #344( paid with another ticket on one check, check total was $436.55)"

We serviced a

WHIRLPOOL WASHER

Model WTW8000DW0

Near Tolland, CT 06084

Jeremy B.

Job Details: 06/21/2024

Found washer not level and when water fills there is water hammer. Leveled washer. Cant fix water hammer customer already has arrestors.

We serviced a

WHIRLPOOL WASHER

Model MVW6230RHW1

Near South Windsor, CT 06074

Jeremy B.

Job Details: 06/21/2024

Breaker keeps tripping. Put amp probe on neutral and it didnt go over 7 amps. Measured 0vac at neutral- ground. Called tech support and documented my findings. The washer is plugged into a GFCI breaker. All checks ok with washer.

We serviced a

WHIRLPOOL WASHER

Model MVWB765FC3

Near Hartford, CT 06106

Jeremy B.

Job Details: 06/21/2024

Started a cycle and it started properly. Lid locked and then started filling.

We serviced a

MAYTAG WASHER

Model MVW6500MW0

Near Manchester, CT 06040

Jeremy B.

Job Details: 06/21/2024

Found broken strike. Replaced all checks ok.; used 1 W11457841 (STRIKE) from stock

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Monroe, NC 28110

Jonathan J.

Job Details: 06/21/2024

Our replaced drain pump tested operations and no further or abnormal issues found or heard at this time. ; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Waterbury, CT 06708

Jimmy R.

Job Details: 06/21/2024

"Checks over unit due to moisture forming on mullion strip and freezer door gasket, checked mullion and found not on causing build up of moisture ran diagnostics and placed mullion heater to an on position found no power to mullion, removed connection and connectors pulled right off, replaced mullion and checked power unit is now heating, due to no ac in house and warm where fridge is located left mullion in the on state. Checked moisture on freezer door and found door not sealing tight in top side, adjusted door and added silicone to cabinet to stop warm air from getting in advised customer no air conditioning in house will cause some sweating inside unit cannot help this also moisture may come on gaskets due to warm air inside and cold this is normal. Checked cooling and unit is cooling and working to proper specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Chicopee, MA 01020

Mike K.

Job Details: 06/21/2024

"Replaced compressor/drier except for last joint. Torch acting like oxygen empty, not hot enough for joint.Ran out and exchanged tank and did last joint, but can hear regulator leaking, everything tight, seems to be coming from adjuster, pulled vacuum and had leak, would not keep oxygen pressure to keep flame. Tried taking about nitrogen regulator, but parts not exchangeable. Solder on compressor line so lokring not an option. Cannot complete repair.Reordering compressor/drier as left unsealed. 2x return ; ordrng 1 W10233960 (Compressor) and 1 WPW10143759 (Drier), dspstn on spec-tagged invntry: 1 876765 TUBING KIT and 1 WPW10143759 FILTER DRIER UV , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV09

Near Hartford, CT 06106

Chuck M.

Job Details: 06/21/2024

Replaced control and tested voltage to ice maker at control P3-3 to neutral 120V is present. Checked ice maker and it harvested. Allow time for ice production.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW1

Near Hartford, CT 06106

Chuck M.

Job Details: 06/21/2024

Customer complaint is that washer would not spin out clothes. Ran diagnostics and found error codesF0e2 oversuds. F8e1 long fill. Ran automatic test cycle successfully. Discussed too much soap and off balance loads. Washer checked ok.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Farmington, CT 06032

Chuck M.

Job Details: 06/21/2024

Customer complaint is that washer does not spin out clothes every time. Customer had a load of sheets that were completing upon arrival. Washer spun correctly. Discussed off balance loads and weight distribution with customer. Washer checked ok.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near West Hartford, CT 06107

Chuck M.

Job Details: 06/21/2024

"Replaced control, lower harness and drain pump. Tested in diagnostics and all checked ok. ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS05

Near West Hartford, CT 06107

Chuck M.

Job Details: 06/21/2024

Customer complaint is that drawers could not be removed because of door. Explained to customer that unit is designed that way and would have to push on door in order for drawers to be removed. Customer complaint is that middle drawer does not sit flush in cabinet with other drawers. Inspected and found tabs on shelf does not sit in place with liner notches. Called techline to report and document photos. SR#7739347851

We serviced a

LG WASHER

Model WM3570HWA

Near Belchertown, MA 01007

Chris B.

Job Details: 06/21/2024

Complaint that the is leaking water from the bottom. Found cracked drain pump housing and hose is not holding its place properly. Bellow was clogged and moldy. Quoted parts and labor. Collected trip fee. Customer has 7 days to waive trip fee into labor.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV07

Near Granby, MA 01033

Chris B.

Job Details: 06/21/2024

Complaint that the ice dispenser is not releasing any ice. Found bad stripped Auger motor. Will order parts for a return trip.; ordrng 1 W11671282 (Auger Motor) and 1 W11378860 (Washer Flat) and 1 WP63052-2 (Yoke)

We serviced a

AMANA DISHWASHER

Model ADB1400AMS1

Near Holyoke, MA 01040

Mike K.

Job Details: 06/21/2024

"Replaced sump assy, verified motor operation and ran diagnostic cycle fine, verified heating."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near South Hadley, MA 01075

Mike K.

Job Details: 06/21/2024

"Replaced switch and still not making good contact with door, door liner has slight warp to it. Added screw and washer and working.Ordering door. Let cs know contract company would have to approve and then door would be shipped directly. To contact us when arrive so we can come out to install.; rqstng P&A on 1 W11435351 (Fr door)"

We serviced a

WHIRLPOOL DRYER ELECTRIC

Model WED4815EW1

Near Chicopee, MA 01013

Mike K.

Job Details: 06/21/2024

"Unit not tumbling, belt shredded. Quoted for repair kit/labor.. accepted. Replaced supports, idler and belt. Verified operation in timed dry.; used 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

LG REFRIGERATOR

Model LMXS28626D/00

Near West Springfield, MA 01089

Mike K.

Job Details: 06/21/2024

"Compressor and fans running, unit not cooling.Quoted for sealed system, labor, saved quote. Collected for service call only"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GS5SHAXSL01

Near Monroe, NC 28112

Jonathan J.

Job Details: 06/21/2024

"New ice maker will not cycle in diagnostics mode old one will not either I found optic had ice encasing sensor no power going to ice maker Im ordering optics control; ordrng 1 W11629974 (Sensor control ice maker), dspstn on spec-tagged invntry: 1 2198597 ICE MAKER and 1 W10408179 VALVE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ02

Near Springfield, MA 01104

Chris B.

Job Details: 06/21/2024

Replaced all parts. New IM is turning good and water valve is responding. Voltage getting to the water valve on both IM and Dispenser. Mentioned to the customer to toss the first cycles of ice and to keep an eye on the IM.; dspstn on spec-tagged invntry: 1 WPW10300022 ICE MAKER and 1 WPW10179146 VALVE

We serviced a

MAYTAG DRYER

Model WED6150PB0

Near Springfield, MA 01109

Chris B.

Job Details: 06/21/2024

Complaint that the dryer is not heating properly. Found 120v on L1 and 40v on L2. Mentioned to the customer to have the electrical line verified. Dryer needs 240v to operate. Verified all fuses and element and all components are good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Springfield, MA 01119

Chris B.

Job Details: 06/21/2024

Replaced all parts and unit running normal. Mentioned to the customer to keep an eye on the cooling for the next few days.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 06/21/2024

Installed new led mod. All lights now working.

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Avon, CT 06001

Chuck M.

Job Details: 06/21/2024

Customer complaint is that washer does not work past wash cycle. Ran diagnostics and found error code F7e1 tachometer missing. Ran automatic test cycle successfully. Ran Quick Wash Cycle and washer did a small turn then lid locked. Washer took about 5-6 minutes to start filling with water. Ordered control. ; ordrng 1 W11627413 (Control)

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Bristol, CT 06010

Chuck M.

Job Details: 06/21/2024

Customer complaint is that dryer takes too long to dry. Inspected and found outside vent blocked with foam. Advised customer to correct venting.

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ0

Near Fort Mill, SC 29715

Mitch H.

Job Details: 06/21/2024

Pulled range out. Removed and replaced oven control panel. Reassembled. Tested oven and checked temperatures. Temps accurate and both bake and broil operating properly. Collected balance on ck# 5099

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Enfield, CT 06082

Gary V.

Job Details: 06/21/2024

"Costco 2 year warranty. Inspected and found wash pump with no operation. Getting inconsistent voltage reading at motor terminal, will order wash pump and harness, and main acu for back up. Customer needs next Friday am slot.; ordrng 1 W11637581 (Main acu) and 1 W11613479 (Wash pump) and 1 W11697034 (Harness)"

We serviced a

WHIRLPOOL WASHER

Model WTW6157PB0

Near Enfield, CT 06082

Gary V.

Job Details: 06/21/2024

Take off by office.

We serviced a

WHIRLPOOL WASHER

Model WTW5850SW0

Near Enfield, CT 06082

Gary V.

Job Details: 06/21/2024

"Installed coupler and cycled, tested fine.; dspstn on spec-tagged invntry: 1 285753A DRIVE COUPLING"

We serviced a

KITCHENAID RANGE

Model KFEG500ESS7

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 06/21/2024

Blue plastic protective film fell between glass. Removed and all checks ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM01

Near New Britain, CT 06053

Jeremy B.

Job Details: 06/21/2024

Installed all. Ew parts and tested compressor and fans came in and started cooling properly. ; dspstn on spec-tagged invntry: 1 W10843055 CNTRL-ELEC

We serviced a

WHIRLPOOL DRYER

Model MED8630HW2

Near Middletown, CT 06457

Jeremy B.

Job Details: 06/21/2024

Dryer making rattling noise. Disconnected vent and noise stopped. Customer has vent going into attic with an extender fan. The fan stopped working customer must resolve venting issue.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Portland, CT 06480

Jeremy B.

Job Details: 06/21/2024

Installed new chute and icemaker. All checks ok. ; dspstn on spec-tagged invntry: 1 W11700250 ICEMAKER

We serviced a

SAMSUNG DRYER ELECTRIC

Model DVE45R6300W/A3

Near Wrentham, MA 02093

Aimee Z.

Job Details: 06/21/2024

Cust cleaned vent and lint trapHC error needs pcb and thirmisterNo error for thermistor Turn on with out starting blows the HE error Needs pcb and thirmistor PCB Nla

We serviced a

SAMSUNG DISHWASHER

Model DMT400RHS/XAA

Near Wrentham, MA 02093

Aimee Z.

Job Details: 06/21/2024

Found power to drain pump also advise to replace the drain hose.Cust possible buying new. Already paid 129.oo first visit with office .

We serviced a

SAMSUNG REFRIGERATOR

Model RF265BEAESR/AA

Near Plainville, MA 02762

Aimee Z.

Job Details: 06/21/2024

"Found frosting up in fridge steamed out as much as could ,needs new tower complete and drain tube and sensor; rqstng P&A on 1 DA97-12609C (Evap cover) and 1 DA32-10104N (Temp sensor) and 1 DA97-04049Q (Drain tube)"

We serviced a

WHIRLPOOL DRYER

Model WED6150PW0

Near York, SC 29745

Mitch H.

Job Details: 06/21/2024

"Tested and let dryer run for several minutes. No noise other normal operating sounds. Checked drum, turning properly with no excessive movement. No dents in cabinet. Dryer operating properly and as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near York, SC 29745

Mitch H.

Job Details: 06/21/2024

"Called tech line spoke to Brandon SR#7739204390 . Ran tests for RC and FC thermistors , both at control board and in compartment. Found that FC thermistor was open. Said to replace damper again. Replaced with W11645127 from t/s. Ohmed both thermistors prior to installing. Both test good.; used 1 W11645127 (Damper) from stock"

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW5

Near Marshville, NC 28103

Jonathan J.

Job Details: 06/21/2024

Complaint making a grinding noise I found complaint true I found error codes F0e4 spin limited by water temp f3e2 water inlet temp fault f7e3 motor drive over temp f7e9 locked rotor codes I cleared codes I found Gearcase leaking oil making loud noise during agitation. Valve also squealing on hot side Sofner when engaged. ; ordrng 1 W11165546 (Valve) and 1 W11400681 (Control) and 1 W10915701 (Rotor) and 1 W10734521 (Clutch) and 1 W11393685 (Gearcase) and 1 W10909670 (Spanner nut) and 1 W10902814 (Washplate)

We serviced a

AMANA DISHWASHER

Model ADB1400AMS1

Near Dallas, NC 28034

Ryan S.

Job Details: 06/21/2024

"Retuned to install parts order, installed new harness and chord. Verified proper operation."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LGHX2636TFB

Near Lincolnton, NC 28092

Ryan S.

Job Details: 06/21/2024

"Retuned to install new compressor, compressor inverter, and amounting stud, installed new compressor, pulled vaccum 20 min, no leaks. Filled 5.5oz r134; verified proper frost pattern. Informed customer to give 24hr for proper cool 48 for ice production. ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock"

We serviced a

GENERAL ELECTRIC WASHER

Model GTW465ASN2WW

Near Stanley, NC 28164

Ryan S.

Job Details: 06/21/2024

"Customer complained of no water. Found water inlet vavle not working, had a bit of sediment but not opening all the time. Found proper voltage to inlet valve. Needs new inlet valve. Informed customer office will call when job is authorized and parts come in. ; ordrng 1 WH13X26535 (Water valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB05

Near Stanley, NC 28164

Ryan S.

Job Details: 06/21/2024

Upon arrival entered model and serial number. Customer had delivery recipes so used it for warranty also unit has manufactured date of 2024. Customer was elderly woman and said light in top was not working. Informed her after inspection that freezer section did not have a light. She was pointing at the icemaker plug cover. Informed her and showed her by removing cover temporarily that that is for the icemaker plug. Unit working as designed otherwise. She had a lot of complaints about the delivery team. Informed her she would have to talk to the company that delivered the unit that we were Advantage appliance and were sent by whirlpool to repair issues and had nothing to do with install ion team.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Gastonia, NC 28052

Ryan S.

Job Details: 06/21/2024

"Customer complained of noise during spin. Ran service diagnostic. Found no error codes. Foudn during spin deceleration gearcase making popping noise.inspected gearcase and found shaft piping out too far on cam side and found damage to cam from issue. Needs gearcase and cam. Informed customer office will call after job is authorized and parts come in. ; rqstng P&A on 1 W11449840 (Gearcase), ordrng 1 W10721967 (Cam) and 1 W11510461 (Washplate), rqstng P&A on 1 2xtimeframe (2xtimeframe)"

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Gastonia, NC 28056

Ryan S.

Job Details: 06/21/2024

"Customer complained unit door wont open . Customer had paid 180.83 previous to arrival for stew help. Arrived and found drain pump not working. Drained unit and found impeller broken on drain pump. Quoted 426.92 for repair. Replaced pump and reassembled unit. Verified proper operation. Customer paid 426.92 via card. Customer previously paid 180.83 which is not on this bill. Full payment collected. Drain pump part on my ticket was from Clints truck stock , he marked part as used. ; used 1 WPW10605427 (DRAIN PUMP) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Enfield, CT 06082

Gary V.

Job Details: 06/19/2024

"Techline Sr#7739329168. Inspected and found ice clump in chute, spoke with techline and they advised clearing ice from chute weekly. No other answer to resolve issue at this time. Referred customer back to customer service at manufacturer."

We serviced a

WHIRLPOOL WASHER

Model WTW5600VQ0

Near Enfield, CT 06082

Gary V.

Job Details: 06/19/2024

Inspected and found gear case leaking oil and lid switch broken. quoted and they will call.

We serviced a

MAYTAG REFRIGERATOR

Model MRFF4236RZ01

Near Enfield, CT 06082

Gary V.

Job Details: 06/19/2024

Concern is noise. Inspected and found control settings set to max cold and noise was probably coming from continuous run time of unit. Didnt hear any noises at this time. Set controls to normal temp settings and please allow 24-48 hours for temps to regulate.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near York, SC 29745

Mitch H.

Job Details: 06/19/2024

Checked and found dishwasher leaking badly from inlet housing. Unable to test further due to leak. Ordering inlet. Checked part availability and scheduled return for 6/24 PM.; ordrng 1 W11535094 (Inlet assembly)

We serviced a

KITCHENAID REFRIGERATORS

Model KRFC704FPS05

Near Granby, CT 06035

Mike K.

Job Details: 06/19/2024

"Customer receipt shows purchased oow, but was delivered recently. Told cs they would need to get proof of delivery to be under warranty, would need to be billed for service call today and would need proof before any other work done.Cs had recording of noise, sounded like rf evap fan. Has since stopped making noise. Ran fans in testing, rf fan not running , rf is running warm, Thermistors passed. This unit is one where doors need to come off to remove pantry section, to access rf evap area. Ran rf evap defrost and verified operation.Unit would need rf evap cover assy ( per part image fan is part of cover assy) control and 2x time.W11610999 evap cover assyW11664342 controlCollected for service call. When have proof of warranty can proceed with repair."

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Hartford, CT 06114

Chuck M.

Job Details: 06/19/2024

Customer complaint is that washer would not spin out clothes. Found spin setting was off. Turned spin setting to fast.

We serviced a

MAYTAG WASHER TOP LOAD

Model MVW7232HW0

Near Somers, CT 06071

Gary V.

Job Details: 06/19/2024

"Inspected and found main control board burnt up and lid lock broken, quoted, and they will call.; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP and 1 W11419171 CNTRL-ELEC"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Bristol, CT 06010

Ruben C.

Job Details: 06/19/2024

"7739335415 sr number called techline to document found tub seam leaking putting order for tub into p/a also took pics of cabinet behind unit; rqstng P&A on 1 W11409866 (Tub), ordrng 1 Time (Extra time), states that autho needed"

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW1

Near Bristol, CT 06010

Ruben C.

Job Details: 06/19/2024

Checked unit could not duplicate any issue no error codes in memory ran component test normal cust tried a cycle work normally twice have suggested if any issue to take a video

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS00

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 06/19/2024

"Complaint unit making abnormal loud squealing noise intermittently. I found unit is cooling properly as of right now. Fresh food evaporator is producing a full frost pattern in test for. I found icemaker making abnormal noise in test 57 has error code E2 in fault history. I checked damper motor found damper. Motor is making extremely loud clicking noise as well, has rust coming out of vent area as well. Unit will need new evaporator fan motor new icemaker, and all associated parts. No compressor noises or abnormal noises heard from the compressor area. customer stated that the noise does increase in volume when fresh food doors are opened.; ordrng 1 W11577195 (Ice maker) and 1 WPW10248595 (Damper) and 1 W11672775 (Heater) and 1 WPW10389152 (Support) and 1 W11087438 (Mtr evap) and 1 W11457241 (Drain pan)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF300ESS04

Near Litchfield, CT 06759

Jimmy R.

Job Details: 06/19/2024

"Tested unit and found when plugging unit back in machine would start to buzz and then click, read rear panel and found compressor buzzing and kicking off on an overload. Customer had just purchased the unit a few days ago and it started to get warm within 24hrs customer is not happy with this unit and does not want it fixed witch it should be replaced with new unit or money given back thats the correct thing to do, customer will be going to place it was purchased to see what will happen advised whirlpool will only replace parts needed not replace unit, the machine will need a new compressor, die drier,all couplers r600 bottle and process stub advised compressor is out of stock advised to plz call with what happens with getting unit replaced so we can come back if needed ; ordrng 1 W11656989 (Compressor) and 1 W11109499 (Filter drier) and 1 W11504445 (Coupler) and 1 W11504448 (Coupler) and 1 W11506619 (Coupler) and 1 W11565815 (Coupler)"

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Canton, CT 06019

Ruben C.

Job Details: 06/19/2024

"Checked unit unit is not draining possible drain pump unit is stacked needs helper have put into p/an informed cust if not approved cust will need to pay for helper 169.00 plus tax or have unit accessable for us also unit is in drain tray informed not responsible for tray; ordrng 1 W11458345 (Drain pump), rqstng P&A on 1 Helper (Helper)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Charlotte, NC 28214

Robert A.

Job Details: 06/19/2024

Cx complaint that the unit is not cooling well. I inspected the unit to confirm the complaint. I found the evap cover in ice blocking he airflow. I put the unit into diagnostics and in test 6 D9 was lit showing the defrost heater sensor is bad. Im ordering a heater harness and control board to resolve the issue.; ordrng 1 W11650661 (Heater) and 1 W11546690 (Control box) and 1 WPW10384183 (Thermistor)

We serviced a

SAMSUNG REFRIGERATOR

Model RS27T5200SR/AA

Near South Windsor, CT 06074

Chuck M.

Job Details: 06/19/2024

Customer complaint is that water dispenser and ice maker are not working. Checked and found water present. Customer has another service out for issue and the filter housing was replaced. Filter housing has glue on water line going into valve. Took pic. No water coming into reservoir or filter. Ordered filter housing. P&A. ; rqstng P&A on 1 DA82-02912A (Water Filter Housing Assembly)

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Southampton, MA 01073

Mike K.

Job Details: 06/19/2024

"Replaced heater , tested and wash motor not running, just humming. F7e1 wash motor failure.Quoted for sump assy/ labor. Accepted, collected in full via check; ordrng 1 W11416362 (Sump assy)"

We serviced a

WHIRLPOOL DRYER

Model CED9150GW3

Near Hebron, CT 06231

Jeremy B.

Job Details: 06/19/2024

Installed new controls tried programming but need to call tech support to help with programming. They were closed. Rescheduled for Monday morning so I can call tech support and program. ; schdld next appmnt for 6/24 MON AM

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM05

Near Gastonia, NC 28052

Ryan S.

Job Details: 06/19/2024

Customer complained water ice bucket and barely in ice maker. Found fill tube was pushed too far back not into fill tray of ice maker. Removed fill tube from back of refrigerator and separated fill tube extension. Reinstalled so that fill tube was properly positioned into icemaker fill tray. Ran ice maker and unit filled with water as designed. Verified proper operation.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHB2740PS4

Near Wilbraham, MA 01095

Chris B.

Job Details: 06/19/2024

Complaint that the IM is clumping up from time to time. Found ice shoot not sealing well due to stuck ice. Cleared out ice and cleaned the flapper. Ran a few cycles and IM working great. No issues for with the refrigerator. Mentioned to the to keep an eye on the shoot for stuck ice.

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Manchester, CT 06040

Chuck M.

Job Details: 06/19/2024

"Replaced gear case, drain pump, actuator, cam, belt, hub and wash plate. Tested and washer checked ok. No parts attached to this ticket."

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Marshville, NC 28103

Jonathan J.

Job Details: 06/19/2024

Complaint unit is not heating I found loose power cord connection I tightened connectors heater is 9.9 ohms all fuses are .2 ohms no further dryer issues found at this time.

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Manchester, CT 06042

Chuck M.

Job Details: 06/19/2024

"Customer complaint is that microwave is buzzing and not heating. Confirmed and ordered Magnetron, capacitor, diode, and transformer. ; ordrng 1 W11402082 (Magnetron) and 1 W11024976 (transformr) and 1 W11256462 (diode) and 1 W11213318 (capactr-mg)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Rock Hill, SC 29732

Mitch H.

Job Details: 06/19/2024

"Tested and found pump/motor not starting. Ran diagnostics, confirmed F4E3 error. Removed and replaced pump/motor. Tested and checked for leaks. Operating properly with no leaks.; used 1 W11613479 (Pump/motor) from stock"

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