Service History 148 - Advantage Appliance Repair

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ1

Near York, SC 29745

Mitch H.

Job Details: 02/05/2024

"Pulled dishwasher from cabinet. Removed and replaced pump/motor assembly. Reassembled, turned breaker back on. Tested dishwasher and checked for leaks. Operating properly and no leaks. Reinstalled unit in cabinet."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHB08

Near Suffield, CT 06078

Gary V.

Job Details: 02/05/2024

"Installed new compressor and tested for leaks, recharged system and cycled, frost pattern developed, please allow 24-48 hours for temps to regulate.; dspstn on spec-tagged invntry: 1 876765 TUBING KIT"

We serviced a

KITCHENAID RANGE

Model KSEG950ESS1

Near Canton, CT 06019

Chuck M.

Job Details: 02/05/2024

Customer complaint is that installer could not connect downdraft. Inspected and found capacitor is missing. Ordered capacitor. ; ordrng 1 W11209781 (capacitor)

We serviced a

KITCHENAID COOKTOP

Model KCGS550ESS05

Near Davidson, NC 28036

Robert A.

Job Details: 02/05/2024

Cx complaint that the unit burners intermittently light. I inspected the unit to confirm the complaint. I found the burners take multiple attempts to light. The burners are in the correct position and the igniters work. The unit needs new burner heads to resolve the issue. Im ordering the parts for the return visit.; ordrng 2 WP8286815 (Burner head)s and 1 WP8286813 (Burner head) and 1 WP8286814 (Burner head) and 1 W10836409 (Burner head)

We serviced a

JENN-AIR RANGE

Model PRD3630NP

Near Prospect, CT 06712

Jimmy R.

Job Details: 02/05/2024

"Checked over stove and found two front dual burners nor working properly one burner had melted the spreader and the other is burning wrong, removed burners and found one of the orfice clogged cleaned and adjusted flam heated burner and unit is working but flam is coming from bottom due to warped flam spreader, unit is going to need two new flam spreaders and also caps some parts needed are no longer available customer is just going to leave it for now and go from there, Custer is going to end up getting a new unit"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Cheshire, CT 06410

Jimmy R.

Job Details: 02/05/2024

Ran unit and found water leaking from under machine found water dripping from diverter valve and also dripping from motor seal. Checked over entire unit and everything els is ok will order new sump&motor to fix leaking issue ; ordrng 1 W11613480 (Sump&motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Southington, CT 06489

Jimmy R.

Job Details: 02/05/2024

"Removed old control,gasket and thermistor replaced all parts with new and set temps wile pulling unit out found a ton of stuff caught in condenser coils this was blocking air flow. Vacuumed out coils and advised customer on cleaning checked cooling and unit is cooling advised to give 24hrs so temps can regulate. All operations are now working to factory specs ; dspstn on spec-tagged invntry: 1 W10316760 THERMISTOR and 1 W10830055 DOOR GASKET"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS0

Near Matthews, NC 28104

Jonathan J.

Job Details: 02/05/2024

"I replaced main wiring harness I tested operations and diagnostic cycle. No fault codes and stored history at the end of diagnostic cycle. No error codes displaying either heater is working wash motor is working dispenser is opening. Everything is working as it should as of right now no burning odors, presenting during a diagnostic cycle heater is working just fine"

We serviced a

KITCHENAID RANGE

Model KFEG504KPS0

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 02/05/2024

"Complaint, intermittently cooktop and oven will not heat but oven and all lights are working. I discovered receptacle house voltage supply is sparking in the wall whenever oven is pulling amperage. Also, whenever all the cooktops elements are on, it will spark in the wall when power cord is plugged in power cord is in great condition as of right now customer wanted me to leave the oven pulled out so they can have an electrician come into the house and fix receptacle. installed harness as a precaution no additional issues found. No error codes and fault history on main control either."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Paxton, MA 01612

Chris B.

Job Details: 02/05/2024

Complaint that the unit has a error code FL found bad cold water valve. Replaced part and unit running normal. No leaks detected.; dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT) and 1 W11688995 VALVE (COLD)

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS2

Near Dudley, MA 01571

Chris B.

Job Details: 02/05/2024

Complaint that the unit is not washing properly. Found bad control board and will have the pump as backup. Left part with customer. Customer not too happy but wants Chris to return as he was explained how to remove the dishwasher from the location carefully. Found control not responding to the wash cycle test. Verified wash pump with voltmeter and found 8ohms present. Wire and connector is ok. Will order control board.; ordrng 1 W11646927 (Control Board)

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Dudley, MA 01571

Chris B.

Job Details: 02/05/2024

Complaint that the unit has a error code F8E4. Found water in the float switch. Found water leaking from the seals. Replaced part and unit running normal. No leaks detected.; used 1 W11483553 (GASKET) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Southbridge, MA 01550

Chris B.

Job Details: 02/05/2024

Complaint that the unit is not washing properly. Ran diagnostic cycle and wash pump is running normal but unit was very unleveled. Adjusted to level and found no issues with the dishwasher at the moment. No error codes present.

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS10

Near Monroe, NC 28110

Jonathan J.

Job Details: 02/05/2024

Complaint fan will not operate on any speed except for speed number one. I found fan blower harness was not fully plugged in preventing fan from fully working. I reattached harness secured. No additional issues found with microwave today microwave is heating just fine and all lights are working with no issues. Fan speeds one and two are now working. There are no additional speeds preset for this model.

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Monroe, NC 28110

Jonathan J.

Job Details: 02/05/2024

"Complaint washing machine started banging so loud before customer could get to it turn it off that it almost took the whole lid off. Put giant dents in the cabinetry and lid and a tub fell on the floor. I found broken suspension rod rear right I found tub ring is damaged. I found wash basket is damaged at hub. I found dry belt squeaking no gearcase issues. Surprisingly unit will need an assortment of parts to fix. I left wash plate, removed verified tub, slides up and off easily with no issues from gearcase. cabinetry is considered cosmetic cannot order any parts for cosmetics issues. tub will be shipped directly to customer customer to call our office when parts come in after inspecting for damage. ; ordrng 1 W11217817 (Suspension rods) and 1 W10528947 (Hub) and 1 W11172199 (Tub) and 1 W11550886 (Ring) and 1 W11239857 (Belt)"

We serviced a

WHIRLPOOL WASHER

Model LSR7133KQ0

Near South Windsor, CT 06074

Amanda R.

Job Details: 02/05/2024

Complaint making a vibrating noise when draining and starting to spin unit working normally

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Davidson, NC 28036

Robert A.

Job Details: 02/05/2024

"Cx complaint that the unit is not washing the dishes. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. I started a quick cycle to verify normal cycles work. The cycle started with no issues. The sump motor and spray arm have already been replaced regarding this issue. The unit is working as designed, the cx prefers a replacement to resolve the issue."

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS2

Near Cheshire, CT 06410

Jeremy B.

Job Details: 02/05/2024

Water leaking from bottom at motor. Replaced motor sump assy and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Cheshire, CT 06410

Jeremy B.

Job Details: 02/05/2024

Installed new control damper all checks ok. ; dspstn on spec-tagged invntry: 1 WPW10479155 DAMPER CNTRL

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Bristol, CT 06010

Chuck M.

Job Details: 02/05/2024

"Customer complaint is that washer was making a noise. Ran washer in diagnostics successfully. Inspected slider, rotor and stator. All checked ok. Ran Quick Wash Cycle and no noise detected. Washer checked normal."

We serviced a

WHIRLPOOL RANGE

Model WEE745H0LZ1

Near Cheshire, CT 06410

Jeremy B.

Job Details: 02/05/2024

Clock not keeping proper time. Checked all connections and they tight and secure replaced clock and set time. All checks ok.

We serviced a

WHIRLPOOL M/W OTR

Model WMH32519HZ07

Near Monroe, NC 28110

Jonathan J.

Job Details: 02/05/2024

Complaint light underneath microwave will not turn on. I discovered lightbulb has failed and taken triac out on control I replaced light and control I tested ops everything is working fine now. ; ordrng 1 8206232A (BULB)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Plymouth, CT 06786

Jimmy R.

Job Details: 02/05/2024

"Installed new cabinet,suspension,foam dampers and nameplate ran unit thew a calibration cycle and washer went threw properly, ran a wash and spin checked operations and unit is now spinning and working to factory specs"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Millis, MA 02054

Aimee Z.

Job Details: 02/05/2024

Installed new wash pump and tested complete

We serviced a

JENN-AIR COOKTOP

Model JGD8130ADS

Near Davidson, NC 28036

Robert A.

Job Details: 02/05/2024

Cx complaint that the units 2 rear burners do not ignite or turn. I inspected the unit to confirm the complaint. The front 2 burners work fine. The RR burner valve opens but the LR does not move at all.; ordrng 2 WPY04100188 (Valve LT)s and 2 WP74006156 (Valves RT)s and 2 WP74006956 (Switches)s and 2 WP74006955 (Switches)s

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Matthews, NC 28105

Jeff L.

Job Details: 02/05/2024

Unit was outside on driveway (see pics) I put unit into diagnostics and there were no fault codes at all I tested the unit and it agitated and spun out. The drain pump is coming on there is nothing restricting the stator motor the harness is good. I could not do a normal cycle wash to see how the unit would do because of it being outside and no water hooked up to it. At this time there is nothing else I can do with the unit until its installed back in the laundry room. Unit ran and checked okCall complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Charlotte, NC 28270

Jeff L.

Job Details: 02/05/2024

Replaced icemaker purchase date was August of 23 still under factory warranty. Replaced ice maker and cycled unit filled with water no leaks; used 1 W11546935 (Icemaker) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC2

Near Mooresville, NC 28115

Robert A.

Job Details: 02/05/2024

Cx complaint that the unit does not start cycles. I inspected the unit to confirm the complaint. I found the lid lock has separated and needs to be replaced. I replaced the lid lock and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Charlotte, NC 28277

Jeff L.

Job Details: 02/05/2024

Replaced parts ordered by previous tech unit ran and checked okCall complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMB4

Near Southbridge, MA 01550

Chris B.

Job Details: 02/05/2024

Replaced part and unit running normal. No leaks detected. Great water flow present.

We serviced a

KITCHENAID COMPACTOR

Model KTTS505ESS0

Near Mooresville, NC 28117

Robert A.

Job Details: 02/05/2024

"Cx complaint that the unit turns on by itself and does not compact when it does work. I inspected the unit to confirm the complaint. I found the unit is getting proper voltage. When I does run it continues to stutter and does not compact. It will stop after a few seconds of not being able to compact, a few a few minutes it will turn on by itself. I removed the top and front panel, there is nothing jammed or blocked and the switch seem to be in good condition. The unit needs a new motor, plate and switch to resolve the issue. I quoted the cx for the repair, they do not want to repair the unit. I called WP safety to document the issue.; ordrng 1 WP4387911 (Switch) and 1 WP777811 (Switch) and 1 W10439651 (Motor) and 1 882699 (Drive kit) and 1 780477 (Drive chain)"

We serviced a

WHIRLPOOL WASHER

Model WTW5700SWO

Near Mooresville, NC 28117

Robert A.

Job Details: 02/05/2024

"Cx complaint that the unit is leaking onto the floor. I inspected the unit to confirm the complaint. I ran a quick cycle, let it fill and drained it. There was water under the unit. I found the tub has a crack. The unit needs a new basket to resolve the issue. Im ordering a new tub for the return visit.; ordrng 1 W10389328 (Basket) and 1 63849 (Tub), rqstng P&A on 1 8575214 (Tub support) and 1 3946512 (Base assembly)"

We serviced a

MAYTAG WASHER

Model MVW6230RHW3

Near Enfield, CT 06082

Gary V.

Job Details: 02/05/2024

"Installed new agitator and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11550891 AGITATOR"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Enfield, CT 06082

Gary V.

Job Details: 02/05/2024

"Inspected and found f5e1 door stuck open, f8e4 leak/open float, found middle rack out of alignment causing door to stay ajar while running and causing leak. Adjusted and tightened, cycled and tested fine."

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Marshville, NC 28103

Jonathan J.

Job Details: 02/05/2024

"Complaint washing machine still walking, making banging noises gave customer for new suspension rods, new gearcase, new tub, new basket, spanner control, and all associate parts to fix. customer declined repair today is going to look at replacement options instead or call manufacture."

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Attleboro, MA 02703

Aimee Z.

Job Details: 02/05/2024

Foun no diagnostics No light at control Needs control. Cust has no emailCust buying new; dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LZ2

Near Denver, NC 28037

Ryan S.

Job Details: 02/05/2024

"Retuned to install control panel, handle cooktop and bottom panel. Installed all parts and took pictures. Verified proper operation."

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Iron Station, NC 28080

Ryan S.

Job Details: 02/05/2024

"Customer complained upper oven not heat. Properly, said it heats but cuts off on its own and door light comes in on its own. Found both elements working and proper power to unit. Unit preheated but shut off on its own. Ordering UI, Copernicus acu, and door switch. Informed us office will call when parts come in. ; ordrng 1 W11686858 (Door switch) and 1 W11600355 (Control UI) and 1 W11261167 (Copernicus control board)"

We serviced a

MAYTAG DRYER

Model MED5030MW0

Near Dallas, NC 28034

Ryan S.

Job Details: 02/05/2024

Retuned to install control board. Installed board and verified proper operation.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Bessemer City, NC 28016

Ryan S.

Job Details: 02/05/2024

"Customer complaint knob damaged. Confirmed complaint , ordering timer and timer knob, customer also complained unit taking too long to dry, found dryer vent was smashed from dryer being pushed too far back, explained to customer without proper airflow unit wont dry properly. Explained to her she will need to make sure vent isnt obstructed. Informed customer office will call when parts come in. ; ordrng 1 W11685947 (Timer) and 1 W11708423 (Knob)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Gastonia, NC 28054

Ryan S.

Job Details: 02/05/2024

"Customer complained unit goes from start to wash complete in feet minutes. Found f7e4 error. Found unit had bad slider. Replaced slider and ran component activation. All funtions working as designed, including spin and agitate functions. Unit verified working as designed. ; used 1 W10734521 (SLIDER) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Manchester, CT 06040

Amanda R.

Job Details: 02/05/2024

Complaint not filling tested multiple times filling normally no new errors

We serviced a

JENN-AIR RANGE

Model JES9900BAS

Near Gastonia, NC 28056

Ryan S.

Job Details: 02/05/2024

Retuned to replace control board. Clock and display now working. But keypad isnt registering pressing. Ordering keypad Ui. Informed customer office will call when part comes in. ; ordrng 1 WPW10206064 (Ui keypad)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Gastonia, NC 28056

Ryan S.

Job Details: 02/05/2024

"Customer complained surface burners intermittently pulse. Confirmed complaint, found all surface burners will intermittently pulse the flame, if you turn on one while one is pulsing it can stop, needs new pressure regulator. Ordering regulator. Scheduled return call for ; ordrng 1 W11590292 (Pressure regulator)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Charlotte, NC 28226

Jeff L.

Job Details: 02/05/2024

SR#7738398458(kirt)Found unit leaking from overflow hose into water pan. This really isnt a call back totally different problem from the 1st time out for a damaged tub. The flow meter is not turning regulating the amount of water thats going into the dishwasher. Will advise customer not to run until we have repaired unit to avoid any water damage. Please put customer on cancellation list dont wanna have to wait a week for repair been without dishwasher 2 monthsPart#W11535094Part#W11434044; ordrng 1 W11535094 (Flow meter) and 1 W11434044 (Inlet valve)

We serviced a

MAYTAG RANGE

Model MET8800FZ01

Near Meriden, CT 06451

Jeremy B.

Job Details: 02/05/2024

Customers complaint is top oven not heating to proper temps and lower oven works intermittently. Ohmed out all elements and found 27.5 ohms. Tested oven sensors and found 1082 at room temp. Preheating top oven to 350 found it cycling low and calibration set at 30 up. Called tech support and documented my findings. All parts have already been replaced recommend hard wiring the oven sensors with ceramic wire nuts. Hard wires sensors was given this SR# 7738400325 from tech support if problem continues customer to call warranty company as all options have been exhausted.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ

Near Berlin, CT 06037

Jeremy B.

Job Details: 02/05/2024

Dishwasher will stop mid cycle and give long drain error code cleared hose and replaced drain pump and tested all checks ok. Customers floor times are loose. Took pictures. ; used 1 W11497943 (DRAIN PUMP/W CHOPPER) from stock

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Middletown, CT 06457

Jeremy B.

Job Details: 02/05/2024

Customers complaint is dryer taking a long time to dry. Found vent kinked. Straightened vent and dryer heating properly.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Ellington, CT 06029

Roger R.

Job Details: 02/05/2024

Found right side hinge was obstructed by the insulation and that had gotten into the spring causing it to bind up. Adjusted insulation and hinge and reinstalled dishwasher into cabinet. All checks okay now. ; dspstn on spec-tagged invntry: 1 W11573702 RIGHT HINGE and 1 W11573703 LEFT HINGE

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS

Near Newington, CT 06111

Amanda R.

Job Details: 02/05/2024

Customer has five year extended warranty wasnt dispatched correctly needs new water dispenser housing

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Glastonbury, CT 06073

Amanda R.

Job Details: 02/05/2024

Complaint filter status not resetting when water filter was changed ; rqstng P&A on 1 W10754145 (Cover) and 1 W11577100 (Ui)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Glastonbury, CT 06033

Amanda R.

Job Details: 02/05/2024

Replaced magnetron and inverter tested heating normally

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Southbridge, MA 01550

Chris B.

Job Details: 02/05/2024

Complaint that the unit is making banging noises while spinning. Found unit too close to the wall and hoses hitting the back panel. Mentioned to the customer to have the proper separation from the wall to the washer. Ran two diagnostic cycles and a calibration cycle. Unit working normal.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near West Hartford, CT 06110

Chuck M.

Job Details: 02/05/2024

Customer is Marcs Appliance. They called Whirlpool to order doors for Unit. Unit is at customers home. Tech is unable to get pics. Marcs Appliance printed out invoice. Took pics. Jason Flint from Marcs Appliance said they will install doors. ; ordrng 1 LW10642554 (dor-fip) and 1 LW10642551 (dor-fip)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Hartford, CT 06106

Chuck M.

Job Details: 02/05/2024

Replaced door panel. Checked ok.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near West Hartford, CT 06107

Chuck M.

Job Details: 02/05/2024

Installed harness and drain pump works. Attempted Quick Wash Cycle but washer lid locks basket does a partial turn then drain pump runs and error code F9e1 long drain comes up. Tested capacitor and it checked ok. Ran diagnostics test cycle and washer filled and drains but would not shut drain off. Blow air through pressure hose and ran a Quick Wash Cycle. Washer filled and canceled cycle with F8e1 long Fill Error Code. Canceled cycle and washer drained. Started Quick Wash Cycle again successfully. ; dspstn on spec-tagged invntry: 1 W11643701 HARNESS LOWER

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near Charlotte, NC 28210

Jeff L.

Job Details: 02/05/2024

The unit is outside of the house in a utility room and its a non controlled environment found no fault codes in unit all operations of the unit are normal and working correctly. This unit has a electronic control board that could be affected by the extreme cold other than that i see no problems with unit.(IN A NON CONTROLLED ENVIRONMENT)Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Pineville, NC 28134

Jeff L.

Job Details: 02/05/2024

Found bad wash motor. Inventory said I had one in stock but I did not. Spoke with Jenn and she corrected my inventory and customer is scheduled for 2-8-24 pmPart#W11665769; used 1 W11665769 (Sump assembly) from stock

We serviced a

WHIRLPOOL RANGE

Model WCG55US0HB00

Near Clover, SC 29710

Mitch H.

Job Details: 02/05/2024

Checked and took pictures of broken grate. Customer also showed a rust line where burner box meets counter top. Burner box is a non-serviceable part. Advised customer that grate may be considered cosmetic and not covered. Putting parts in as P&A.; rqstng P&A on 1 W11214957 (Grate kit)

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ3

Near Waterbury, CT 06704

Jimmy R.

Job Details: 02/05/2024

"Tested unit and found oven getting proper 120v on each leg and 240v a-crossed ran a bake cycle and checked elements, found bake element coming on and heating but no broil tested power to bake element and 240v is present when cycling, tested power to broil and no power across tested from one terminal on broil element to ground and 120v on each terminal to ground is present. Ran a diagnostics cycle and cycled on broil found no power coming out of control to power up broil element unit is going to need new control ; ordrng 1 W11548749 (Cntrl)"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Longmeadow, MA 01106

Mike K.

Job Details: 02/03/2024

"Lid lock not functioning, verified is service tests. Quoted for lid lock/labor. Accepted. Replaced and tested in drain/spin cycle fine. Ran normal cycle and went through fill into wash fine; used 1 W10810403 (DOOR LOCK) from stock"

We serviced a

SAMSUNG WASHER

Model WA54R7200AW/US 03

Near Southampton, MA 01073

Mike K.

Job Details: 02/03/2024

"Complaint of unit shaking during use. They had replaced tension rods and had worked better for a little while (month) but back to same issue. Basket is spinning freely no damage seen on underside of unit, actuator operation verified, no unusual sounds in spin. Was a bit unlevel front to back which I corrected and ran full spin empty. Operated fine. Ran rinse and spin with small load of towels. Once soaked, cancelled and ran spin cycle. Drains fine and started bouncing and banging badly in spin. Was spinning ok then just started bouncing up/down. With going through suspensions it looks like underlying issue is a gear case/bent shaft possible.Quoted for gear case/labor with understanding may need basket suspension. Denied repair. Collected for service call."

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Springfield, MA 01151

Mike K.

Job Details: 02/03/2024

"F0e5, f7e8 errrors in history, cleared. Off balance load, overheated motor module. Nothing found restricting backer movement. Visual inspection of lower assy found bolt off holding stator in place and oil spray from gear case assy. Ordering gear case assy, Washplate, slider; rqstng P&A on 1 W11449841 (Gear case assy) and 1 W10734521 (Clutch assy) and 1 W11550891 (Agitator) and 1 W10752187 (Screw), ordrng 1 2xtime (2x time)"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKB2

Near East Longmeadow, MA 01028

Mike K.

Job Details: 02/03/2024

"Replaced dispenser and ran diagnostic cycle, verified dispenser operation. Explained to customer about dish placement and operation of unit.; dspstn on spec-tagged invntry: 1 W11412300 DISPENSER"

We serviced a

MAYTAG WASHER

Model MVW6230RHW0

Near Marshville, NC 28103

Jonathan J.

Job Details: 02/02/2024

Complaint washer squealing during fast spin. I found drive belt slipping causing noise I tested operation after replacing drive belt no further issues or noises heard. ; used 1 W11239857 (BELT) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Amherst, MA 01003

Chris B.

Job Details: 02/02/2024

Complaint that the door is bent. Found the bottom edge damaged. Replaced part and unit working normal.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Somers, CT 06071

Roger R.

Job Details: 02/02/2024

Found ui not responding. Replaced with new control and unit working ok.

We serviced a

WHIRLPOOL FREEZER

Model WSZ57F18DM00

Near Longmeadow, MA 01106

Roger R.

Job Details: 02/02/2024

"Found unit not defrosting.. frosted evaporator Initiated defrost process using test mode. Heater came on and started defrosting. This indicates heater and limiter good. Quoted for new control and labor. ; ordrng 1 W11382528 (Control, freezer)"

We serviced a

GENERAL ELECTRIC DRYER

Model GFD85ESPN0RS

Near New Britain, CT 06053

Chuck M.

Job Details: 02/02/2024

Customer complaint is that dryer door strike is broken and door does not line up with strike. Confirmed issue and ordered door strike and door hinge. P&A ; rqstng P&A on 1 WE01X34284 (Door Strike) and 1 WE01X29719 (Hinge)

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near Charlotte, NC 28209

Ryan S.

Job Details: 02/02/2024

Tech was assigned as a helper;

We serviced a

MAYTAG WASHER

Model MVWB855DC

Near Amherst, MA 01002

Chris B.

Job Details: 02/02/2024

"Complaint that the unit in times it would not respond. Found error codes F5E4, F5E1 and F2E1. Mentioned to the customer to keep lid closed when starting the unit. Ran diagnostic cycle and found no issues with the washer. Verified touch panel and all tested properly. All working normal.; used 1 W10861642 (DOOR LOCK) from stock"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Charlotte, NC 28214

Jeff L.

Job Details: 02/02/2024

Replaced drain pump assembly unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Charlotte, NC 28214

Ryan S.

Job Details: 02/02/2024

Came to replace part ordered by previous tech. Installed part and reassembled unit. Ran unit and watched heater cycle on and off. Verified unit working as designed. ; dspstn on spec-tagged invntry: 1 279320 TERMINAL BLOCK

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Charlotte, NC 28214

Ryan S.

Job Details: 02/02/2024

"Customer complained of long dry times and little lint in lint trap. Found unit was running properly took off lint chute and area was clear of obstructions and fan was running properly. Found chute wasnt connected properly on top and had to move and attach chute to correctly attach chute. Lint had gone into frame area because of this. Customer said unit had never been worked on and she had always had an issue with this. Repaired chute and was able to add aluminum heat resistant tape to areas that needed them. Air,flow is good now, also found unit was pushed a little too far back causing exhaust to be crimped. Informed customer that was the long dry times issue. The chute issue was the lint issue. Verified proper operation and unit now had proper airflow out of exhaust to outside vent."

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL1

Near Mooresville, NC 28117

Robert A.

Job Details: 02/02/2024

"Cx complaint that the unit is still intermittently working. I inspected the unit to confirm the complaint. I found the unit loses power as the door moves, open and closed. I checked the harness and found the connector at the control board loose. I did not secure the connector at the last visit. I secured the connector and tested the unit for the cx. The unit is working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Hebron, CT 06248

Jeremy B.

Job Details: 02/02/2024

Installed new gearcase and clutch. Ran calibration then diagnostic test all checks ok. ; dspstn on spec-tagged invntry: 1 W10754448 CLUTCH

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Marlborough, CT 06447

Jeremy B.

Job Details: 02/02/2024

Wash motor getting 120vac but only hums water not flowing needs new motor sump assy. ; ordrng 1 W11460945 (Motor sump assy)

We serviced a

ELECTROLUX WASHER

Model EFLS617SIW0

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 02/02/2024

Installed new parts and ran test cycle all checks ok.

We serviced a

JENN-AIR RANGE

Model JJW2430DP03

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 02/02/2024

Oven keep giving stuck key error code. Tried resetting and unplugging and plugging all connections back in with luck needs new panel. ; ordrng 1 W11236887 (Control panel)

We serviced a

WHIRLPOOL WALL OVEN

Model WOS31ES0JS01

Near East Longmeadow, MA 01028

Roger R.

Job Details: 02/02/2024

Found unit has a failed thermal fuse at control panel. ; ordrng 1 WPW10545255 (FUSE-THRML)

We serviced a

SAMSUNG WASHER

Model WA44A3405AP

Near Putnam, CT 06260

Amanda R.

Job Details: 02/02/2024

"Not spinning out clothing bearing bad ; rqstng P&A on 1 Dc97-21903a (Wash plate) and 1 Dc61-03307a (Housing) and 1 Dc97-16984c (Bearing) and 1 Dc31-20014c (Drain pump), states that autho needed"

We serviced a

MAYTAG WASHER

Model MVWC400XW3

Near Meriden, CT 06451

Jimmy R.

Job Details: 02/02/2024

"Checked over unit and found lid strike had broken off causing unit to not sense lid is down so unit would not start a cycle. Replaced faulty strike and recalibrated unit, ran washer threw a wash and drain cycle checked all operations and unit is working properly ; dspstn on spec-tagged invntry: 1 W10404050 DOOR LOCK"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Waterbury, CT 06704

Jimmy R.

Job Details: 02/02/2024

"Checked over unit and found dryer would not dry clothes the first cycle, ran diagnostics and found venting error checked vent and found lint screen plugged solid due to vent crimped in half blocking all air flow out of unit. Cleaned lint and advised customer venting need to be replaced or cleaned for proper operation. Ran dryer and unit is heating and now working to specs"

We serviced a

GE WALL OVEN

Model JK1000SF3SS

Near Springfield, MA 01109

Roger R.

Job Details: 02/02/2024

"Found door gasket worn and broiler on when oven is off. Quoted $189.99 for new control and $59.99 for door seal and 259 labor rate. Customer will call if repair Id desired. ; ordrng 1 WB27X23307 (Control) and 1 WB35X34867 (Gasket, door)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Springfield, MA 01109

Roger R.

Job Details: 02/02/2024

Found unit connected to a water control device that is not allowing water to flow into washer. Recommend calling building maintenance to have water issue addressed.

We serviced a

GE DISHWASHER

Model GDT655SMJ2ES

Near Ware, MA 01082

Chris B.

Job Details: 02/02/2024

Complaint that the vent came off and the bottom plate. Reinstalled both parts and dishwasher working normal. Collected minor repairs.

We serviced a

SAMSUNG REFRIGERATOR

Model RF31CG7400SRAA

Near North Brookfield, MA 01535

Chris B.

Job Details: 02/02/2024

Complaint that the unit is leaking water from the back on the IM feed line. Found bad water line. Will contact office due to refrigerator so new to find parts list. Called Randy and he will search for the part with the connector. Mentioned to the customer we will search for the part and will reschedule to return. ; ordrng 1 OfficeWillLookupParts (Office Will Lookup Parts)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Charlotte, NC 28214

Jeff L.

Job Details: 02/02/2024

Replaced cam and belt unit ran and checked okCall complete; used 1 W10721967 (Cam) from stock

We serviced a

WHIRLPOOL OVEN

Model WFE320M0JS3

Near Charlotte, NC 28216

Jeff L.

Job Details: 02/02/2024

When took back of range cock roaches went everywhere. I condemned unit no repairs are to be made to this unitSR#7738387475 (Leon)Call complete

We serviced a

GE DISHWASHER

Model GSD500L01AW

Near Springfield, MA 01103

Mike K.

Job Details: 02/02/2024

"Attempted to remove unit to replace motor assy, got legs up, but would not clear floor/cabinet even with being able to tilt forward. Kitchen remodel has raised floor level. Took photos and showed customer. She will talk it over with husband. I explained we can do the repair if they can get unit out, but they may also consider just replacing if they need to pay to get it out anyways.Customer says she will contact office next week with decision.; saved tckt"

We serviced a

GE RANGE

Model JS630SF1SS

Near Springfield, MA 01109

Mike K.

Job Details: 02/02/2024

Replaced burner and verified operation.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charlotte, NC 28213

Jeff L.

Job Details: 02/02/2024

Found lid lock just clicking no operation of machine needs new lid lock for good repair rescheduled for 2-9-24 pmPart#W11513248; ordrng 1 W11513248 (Lid lock)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRFS2823AD0

Near Springfield, MA 01108

Roger R.

Job Details: 02/02/2024

"Found unit running but not cooling. All fans and compressor running. Unit has a sealed system leak and would need a compressor and leak repair. ; rqstng P&A on 1 5304530943 (Compressor), ordrng 1 5303305677 (Drier)"

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS5

Near Springfield, MA 01108

Roger R.

Job Details: 02/02/2024

"Found door switch not installed properly and broken. Will need to order new switch and return to install asap. ; ordrng 1 W11620712 (Switch, light)"

We serviced a

WHIRLPOOL DRYER

Model ADG7000AW

Near Newington, CT 06111

Amanda R.

Job Details: 02/02/2024

Customer dropped butter knife in lint trap housing used magnet and got it out

We serviced a

FRIGIDAIRE REFRIGERATOR

Model PHSC39EESS5

Near Newington, CT 06111

Amanda R.

Job Details: 02/02/2024

Replaced evaporator heater element

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near East Windsor, CT 06016

Gary V.

Job Details: 02/02/2024

"Arrived and parts where incorrect, will reorder and return.; ordrng 1 W11189145 (Ice door) and 1 W11574766 (Ui panel), dspstn on spec-tagged invntry: 1 W10822606 AUGER MOTOR"

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ2

Near Matthews, NC 28104

Jonathan J.

Job Details: 02/02/2024

"Complaint, dishwasher is leaking per customer. The tub of the dishwasher was half full of sudsing going to the bottom of the middle spray arm. I found cause of over sudden condition is due to the detergent that was being used in the dishwasher. I tested operations with normal dishwasher detergent and dishwasher. No sudsing occurring no additional issues. Found with dishwasher at this time. Everything is working properly no leaking occurring at this time either I performed bath to kill sudsing in the dishwasher before departure. I inspected door gasket. No issues with the door gasket. Everything is working fine."

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Matthews, NC 28104

Jonathan J.

Job Details: 02/02/2024

"Complaint washing machine is in operable lid will not latch properly lid is broken. Leaking on the floor. I found gearcase is leaking oil and has left a yellowing stain on tile floor. I found glass lid is broken plastics become brittle due to normal wear and tear not a customer abuse, issue unit will need glass lid and gear case with associated parts to fix. Lid is on back order office to call customer when parts come in ; ordrng 4 W11404293 (Screw)s and 1 WP8572974 (Hinge) and 1 WP8563965 (Hinge) and 1 W11256781 (Lid) and 1 W10915701 (Rotor) and 1 W10754448 (Clutch) and 1 W10734521 (Clutch) and 1 W11393685 (Gearcase) and 1 W10909670 (Spanner nut) and 1 W10902814 (Washplate)"

We serviced a

WHIRLPOOL MICROWAVE

Model RMC305PVS00

Near Matthews, NC 28104

Jonathan J.

Job Details: 02/02/2024

Complaint microwave is continuing to heat magnetron is being activated as soon as door is closed and power is supplied will try and pop a bag of popcorn without being customer declined repair today is going to look at replacement options. Unit may also have a stick relay main control is nla ; O-emld tckt

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