We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Charlotte, NC 28212
Robert A.
Job Details: 09/17/2023
Cx complaint that items are freezing on the back of shelves in the RC. I inspected the unit to confirm the complaint. I found the damper (test 9) worked fine when I tested it multiple times. I removed the damper assembly and found ice built up on the lower part of the damper assembly. Cold air is escaping on the behind side of the damper even when the door is closed. I applied permagum around the border of the damper door seal to provide a better seal. I test d the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG DRYER
Model MED7230HC1
Near Charlotte, NC 28215
Robert A.
Job Details: 09/17/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 2 WP3387223 ELECTRODE
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JS3
Near Charlotte, NC 28213
Robert A.
Job Details: 09/17/2023
"Cx complaint that the 2 right elements do not work. I inspected the unit to confirm the complaint. I found the 2 right element connector housings have thermal damage. The unit needs new elements and element connectors. I installed the pre id parts, the elements are still not heating. I checked the switches, both have thermal damage and are not sending correct voltage. The unit needs 2 new switches on the right side to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 WP3148952 (Switch (RF)) and 1 WP3149400 (Switch (RR))"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Charlotte, NC 28262
Robert A.
Job Details: 09/17/2023
I installed Th ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Charlotte, NC 28262
Robert A.
Job Details: 09/17/2023
I installed the ordered part (valve) and tested th unit for the cx. The unit is working as designed.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Stallings, NC 28104
Jonathan J.
Job Details: 09/15/2023
"I replaced all previously ordered parts discovered unit was squealing really badly. Also replace drive belt due to squealing. No additional issues found performed a calibration sequence. Everything is working normally.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W11454741 GEARCASE , and 1 WP389140 BLOCK,DRUM , used 1 W11239857 (BELT) from stock"
We serviced a
WHIRLPOOL FREEZER
Model MSS25N4MKZ04
Near Springfield, MA 01104
Roger R.
Job Details: 09/15/2023
Installed new heater in freezer due to field connection at brown wire and heater circuit. Unit under manufacturer warranty
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Springfield, MA 01104
Roger R.
Job Details: 09/15/2023
"Found upper door seals torn and damaged. Installed new refrigerator door seal, left and right. Heated and allowed seals to reset from shipping. All ok now. ; dspstn on spec-tagged invntry: 2 W10830055 DOOR GASKET"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Springfield, MA 01104
Roger R.
Job Details: 09/15/2023
Found door switch broken. Upon removal for replacement I found that the wires are foamed in place and not accessible to reconnect the new door switch to. Called tech line for assistance. Submitted unit for exchange due to non repairable. SR 7737336971
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Chicopee, MA 01020
Roger R.
Job Details: 09/15/2023
"Found unit has a bad drive hub for the basket. Replaced with new hub, tested and calibrated unit, all okay. ; used 1 W10528947 (HUB) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near South Hadley, MA 01075
Mike K.
Job Details: 09/15/2023
"Complaint of no ice, icemaker showing and e2 error, motor lost position. Ran harvest test and failed ordering icemaker.Office to contact cs when part authorized and comes in to schedule return ; rqstng P&A on 1 W11658802 (Icemaker)"
We serviced a
MAYTAG REFRIGERATOR
Model MBF1958DEM00
Near Worcester, MA 01608
Amanda R.
Job Details: 09/15/2023
Unit not cooling there was oil in filter dryer last compressor job unit is contaminated
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Willington, CT 06279
Amanda R.
Job Details: 09/15/2023
"Replaced compressor and Uv filter dryer the capillary is too short for future sealed system work set temps at recommended advised customer to wait 24 hours and until bottle of water freezes before putting food in it ; dspstn on spec-tagged invntry: 1 WPW10507886 COMPRESSOR , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
WHIRLPOOL OVEN
Model JJW8630DDB
Near Shrewsbury, MA 01545
Aimee Z.
Job Details: 09/15/2023
Found lower oven touch pad just beeps. Need console Advised Cust high cost of repairAnd no Guarantees on repair that not sure lower oven worksDid oven is 15 to 20 years old.Cwa
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ00
Near Matthews, NC 28104
Jonathan J.
Job Details: 09/15/2023
Complaint display is going haywire microwave still works just fine. I found unit will need a new display board user interface. Control is on back order office to call customer when part comes in. ; ordrng 1 W11552021 (Control)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Marshville, NC 28103
Jonathan J.
Job Details: 09/15/2023
I replaced all previously ordered parts. I performed a calibration cycle. No additional issues found with washing machine here today. Wash machine balancing perfectly fine no abnormal issues or noises heard. ; dspstn on spec-tagged invntry: 1 W11210459 VALVE(USE ORIGINAL HARNES and 1 W11239857 BELT
We serviced a
KITCHENAID RANGE
Model KSDB900ESS8
Near Willington, CT 06279
Amanda R.
Job Details: 09/15/2023
374 331 387 327 386 327 complaint not baking good let cycle six times median temp for 350 is 355 went over convection bake sent user manual through email to customer showed them how to calibrate and offset it negative 5
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Charlotte, NC 28214
Ryan S.
Job Details: 09/15/2023
"Customer had door shipped to him from whirlpool, made customer look over delivered door before touching door. Customer wanted door installed . Installed freezer door and made sure door sealed properly. Verified proper fit. Showed customer door and he inspected ."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Webster, MA 01570
Chris B.
Job Details: 09/15/2023
Complaint that the unit is not draining correctly. Found connector not plugged in properly. 120v present but not secured properly. Adjusted wiring and ran two diagnostic test and calibration cycle unit working normal. No parts needed to be ordered.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Middletown, CT 06457
Jeremy B.
Job Details: 09/15/2023
"Buttons on UI not responding. Bottom seal warped. Needs new ui and bottom door seal. ; rqstng P&A on 1 W11416457 (Console) and 1 W11664713 (Bottom seal) and 1 W11410066 (Control), dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Southbridge, MA 01550
Chris B.
Job Details: 09/15/2023
Complaint that the unit is not draining correctly. Found plastic debris in the tub. Found extra part inside the tub that compromised the plastic ribs of the tub and drain pump. Will order both parts for a return visit. Mentioned to the customer that as soon as the tub is delivered to the customer to verify part for any damages and to call us when part is delivered and good.; ordrng 1 W11513244 (Basket) and 1 W11551646 (Nut) and 1 W0752187 (Screw) and 1 W11399437 (Drain Pump)
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW2
Near Southbridge, MA 01550
Chris B.
Job Details: 09/15/2023
Replaced all parts and washer running normal. No leaks detected. Ran all diagnostic tests and panel UI tests and unit working normal.
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near New Hartford, CT 06057
Ruben C.
Job Details: 09/15/2023
Replaced control tested operation normal ran diagnostics normal
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Bristol, CT 06010
Ruben C.
Job Details: 09/15/2023
Checked unit found comp operating no frost pattern at all took pics 134a system gave cust estimate for comp and evap parts covered labor is not
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JW1
Near Bristol, CT 06010
Ruben C.
Job Details: 09/15/2023
Replaced module and control tested operation normal ran cycle normal heating normally
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Marshville, NC 28103
Jonathan J.
Job Details: 09/15/2023
"Complaint unit will not power on the unit will not stop running water. No lights are on at all. I found valve had experienced a thermal event on side of the solenoid . I found a lid latch had failed would not unlock. I found drain pump winding has become extremely yellowed and has a resistance of 0.1 I found control had failed and experienced a thermal event under epoxy. I replaced all parts, except for the user interface, which is functioning and working. Normally all other parts are working normally no additional issues found with washing machine at this time. no safety issues found no personal injury or property Dan damage nor obnoxious odors.; used 1 W11165546 (VALVE), 1 W11394572 (DOOR LOCK), and 1 W11399437 (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ00
Near Monroe, NC 28112
Jonathan J.
Job Details: 09/15/2023
I replaced icemaker and valve assembly attested operations. No additional issues found icemaker is filling properly with water to top height of icemaker has great water pressure as of now if customer calls back may have an intermittent water pressure issue at home.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ1
Near Millbury, MA 01527
Aimee Z.
Job Details: 09/15/2023
"Found the top rack out of track, re installed Checked the middle row tested up and down All sounds normalHeat water at sink water entering needs To be 125 degrees on page 3Also Mae sure nothing I front of soap dispenser To obstruct pod.No error codes Running as intended"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near Waterbury, CT 06705
Jimmy R.
Job Details: 09/15/2023
"Tested dryer and found unit would tumble but not heat up, checked power to machine and noticed red power wire melted removed terminal block and found red power wire cut thew and arced out causing unit to not heat. Replaced terminal block and wires secured and ran dryer threw a timed dry cycle, checked heating and all operations now working to specs ; used 1 279320 (Terminal block) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Watertown, CT 06779
Jimmy R.
Job Details: 09/15/2023
"Tested unit and found machine would not clean well and not drying the dishes they would come out wet at end of the cycle, ran diagnostics and found error F5e1 door not closed within the 5 seconds of starting a cycle let unit run thew a self diagnostics and checked washing and heater, found unit washing strong checked heater and found weak ohmed out and it only ohmed to 1ohm should be between 8 and 30 let unit finish up the wash cycle and check owi sensor and found sensor not reading anything. Will order new owi sensor,cntrl and heater ; ordrng 1 W11084121 (Owi sensor) and 1 W10518394 (Heater) and 1 W11305308 (Cntrl)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM00
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 09/15/2023
"Not making ice. Found 0vac at icemaker head. Found bad wire harness on ice maker. Replaced icemaker and tested its now cycling and sending 120vac to valve but valve not energizing. Needs new valve. ; ordrng 1 WPW10498976 (Valve), used 1 W10884390 (ICE MAKER) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH04
Near Hartford, CT 06106
Jeremy B.
Job Details: 09/15/2023
Installed new compressor and filter drier. Recharged with 3.7 Oz of r134a please allow 24 hrs for temps to stabilize. ; used 1 W11504447 (COUPLER 5/1.8 NR MS00) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near East Hartford, CT 06118
Jeremy B.
Job Details: 09/15/2023
Unit not cooling. Compressor not coming on getting power. Needs new compressor and control. ; ordrng 1 Xtratime (Xtra time) and 1 W11370574 (Compressor) and 1 W11446726 (Ui)
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Bolton, CT 06043
Jeremy B.
Job Details: 09/15/2023
Washer making noise. Found belt guard worn. Found a inch of play in shaft of gear case. Needs new gear case. Quoted customer.
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Warren, MA 01083
Chris B.
Job Details: 09/15/2023
Complaint that the unit is making a squeaking noise while turning and found broken gasket. ; ordrng 1 W10861521 (Door Seal) and 1 4392065 (Dryer Repair Kit) and 1 WPY055980 (Gasket Adhesive) and 1 WPW10359270 (Shaft Left)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Huntersville, NC 28078
Mark C.
Job Details: 09/15/2023
Installed new valve inlet and filter housing unit is fully operational.; dspstn on spec-tagged invntry: 1 WPW10341320 VALVE
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Huntersville, NC 28078
Mark C.
Job Details: 09/15/2023
Installed new sump assembly unit is fully operational.; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Huntersville, NC 28078
Mark C.
Job Details: 09/15/2023
Installed new suspension ran spin cycle unit is fully operational with no abnormal movement.; dspstn on spec-tagged invntry: 1 W11130362 SUSPENSION
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Huntersville, NC 28078
Mark C.
Job Details: 09/15/2023
Installed new support unit is fully operational.
We serviced a
KITCHENAID OVEN
Model KOSE507ESS21
Near Charlotte, NC 28269
Mark C.
Job Details: 09/15/2023
Units panel is unresponsive due to lack of voltage from the control.; ordrng 1 W11448962 (Control) and 1 W11600654 (Panel)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Charlotte, NC 28269
Mark C.
Job Details: 09/15/2023
Unit is not getting voltage due to a poor connection to the main junction. Secured connection unit is fully operational.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Enfield, CT 06082
Chuck M.
Job Details: 09/15/2023
Installed ice maker and chute. Tested and it checked ok. ; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Charlotte, NC 28277
Jeff L.
Job Details: 09/15/2023
Replaced all parts and cleaned defrost drain line. When I tore it down some how some way there was glass shattered all over the bottom of fresh food section. It had gotten inside evap cover and covered up drain line and restricted it. Removed all glass and ice unit ran and checked okCall complete
We serviced a
LG WASHER
Model WM3670HVA
Near Northampton, MA 01060
Mike K.
Job Details: 09/15/2023
"Cs complaint unit had leaked water damaging apartment below. Did not notice where was coming from. Checked over unit underside and top and no sign of past water. Ran speed wash empty and no signs of leaking anywhere, fill/ wash/drain all fine. Tested again with a load as customer just wanted to rule it out. Ran fine with no leaks. Drain hose Is secure . Possible drain had backed up or dispenser not inserted all the way, but no leaks in testing.6601ER1006G pressure sensorMEJ62305104 pressure sensor hose5220FR2075L inlet valve assy"
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near Springfield, MA 01104
Roger R.
Job Details: 09/15/2023
"Installed new left front burner control due to failed regulator circuit in the switch. Checked operation, all okay. ; dspstn on spec-tagged invntry: 1 W10857622 SWITCH-INF"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near East Longmeadow, MA 01028
Roger R.
Job Details: 09/15/2023
Found unit not getting power from wall. Performed Install and instruct.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near East Longmeadow, MA 01028
Roger R.
Job Details: 09/15/2023
Found large gap in refrigerator door seal by lower hinge area. Doors had been switched by delivery crew. Customer complaint of hardware missing and scratching on door near badge area. Unit just delivered
We serviced a
WHIRLPOOL RANGE
Model KSEG700ESS3
Near Easthampton, MA 01027
Mike K.
Job Details: 09/15/2023
"F8e0 upper fan blower error, f2e1 stuck key.Quoted for blower/labor. Approved.Replaced blower assembly. Verified burners working properly and preheated to 350 fine. Blower came on at about 150. ; used 1 W11107275 (BLOWER PRIOR TO 8/30/17) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED9400VE1
Near Holyoke, MA 01040
Mike K.
Job Details: 09/15/2023
"Making loud noise during cycle, found belt/idler worker placed belt/idler/supports and running fine, verified heat cycling.; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Charlotte, NC 28207
Ryan S.
Job Details: 09/15/2023
"Came to install part ordered by previous tech. Went to empty system and found little to no Freon. Charged with nitrogen and found little to no Freon. Found leak in evap , foudn puncture in evap and damage to styrofoam near it. Also foudn damage hear where unit was brazed in factory took picture. Need new evap. Ordering evap and ordering lokring parts for compressor and filter dryer that werent ordered. Informed customer part needs to be ordered and office will call when parts come in. Found ; ordrng 1 W11565768 (Freezer evap) and 1 W11506620 (Evap lockring 1) and 1 W11506620 (Evap lockring 2) and 1 W11504445 (Filter dryer lockring 1) and 1 W11506623 (Filter dryer lokri fog 2) and 1 W11504431 (Compressor lockring 1) and 1 W11504415 (Compressor lockring 2) and 1 W11506621 (Compressor lokring 3) and 1 W11506635 (Process tube) and 1 2xtimeframe (2xtimeframe)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ01
Near Charlotte, NC 28205
Ryan S.
Job Details: 09/15/2023
"Customer complained of no cool. Plugge unit and and compressor started but kicked out after awhile. Replaced start device but kicking out after 10 minI put the old one back on Ordering compressor and fittings for lockring. Unit is a mini ref in a garage. Ordering parts. Informed customer office will call when parts come in. ; rqstng P&A on 1 W11370574 (Compressor), ordrng 1 W11504419 (Compressor lockring 1) and 1 W11504420 (Compressor lockring 2) and 1 W11490399 (Filter dryer) and 1 W11506623 (Dryer lockring 1) and 1 W11504448 (Dryer lockring 2), rqstng P&A on 1 2xtimeframe (2xtimeframe)"
We serviced a
WHIRLPOOL WASHER
Model WTW8120HW0
Near Belmont, NC 28012
Ryan S.
Job Details: 09/15/2023
Returned to install parts ordered. Installed control them powered on. Installed Ui panel and reset Wi-Fi by unplug. Unit 5x. Ran service mode to test all functions unit drained water and verified proper operation.
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Somers, CT 06071
Chuck M.
Job Details: 09/15/2023
Customer complaint is that washer has error code E3 and E4. Tested lid lock and it checked ok. Inspected and found actuator is not shifting into spin cycle. Manually shifted actuator and was able to turn tub. Ordered actuator. ; ordrng 1 W11614637 (Shift Actuator)
We serviced a
WHIRLPOOL ICEMAKER
Model GI15NDXZb2
Near Ellington, CT 06029
Chuck M.
Job Details: 09/15/2023
Installed grid cutter. Advised customer to allow time for ice production.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near South Windsor, CT 06074
Chuck M.
Job Details: 09/15/2023
Cleared ice buildup. Installed heater and control. Advised customer to allow time for unit to stabilize and reach proper temperature.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Charlotte, NC 28277
Jeff L.
Job Details: 09/15/2023
Replaced parts ordered unit ran and checked okCall complete
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS5
Near Charlotte, NC 28278
Jeff L.
Job Details: 09/15/2023
Customer has new construction home the stove was out in the garage. Customer said he is waiting on builder to come put stove back in. I gave the customer a magnet and told him to call office when unit was installed; O-emld tckt
We serviced a
SAMSUNG REFRIGERATOR
Model RF263TEAESR
Near Brooklyn, CT 06234
Angel R.
Job Details: 09/15/2023
"Found cooling fan seized seems it quit at some point, compressor not turning on likely burned out. Not cooling and also customer has had unit unplugged for over a week. Advised they reach out to assuring for another company that does sealed systems."
We serviced a
GE REFRIGERATOR
Model PSB42YPHSV
Near Windsor, CT 06095
Chuck M.
Job Details: 09/15/2023
Customer complaint is that Fresh Food section is not cooling properly. Inspected and found evaporator fan motor not running. Quoted customer for P&L. Customer will decide later.
We serviced a
LG WASHER
Model WT4901CW
Near Windsor Locks, CT 06096
Chuck M.
Job Details: 09/15/2023
Customer complaint is that washer is not responding. Proper voltage is present. Control board shorted. Parts are NLA.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Charlotte, NC 28262
Mark C.
Job Details: 09/15/2023
Unit is not cooling in the fresh food due to a faulty damper.; ordrng 1 W11188815 (Diffuser) and 1 W11206112 (Baffle)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Plainville, CT 06062
Ruben C.
Job Details: 09/15/2023
"Replaced fan motor and controls tested operation normal cust also has issue with ice bucket forgot to mention that on previous trip checked bucket shaft is not engaging with bucket to dispense ice ordering ice assy seal and motor shaft putting into p/a; rqstng P&A on 1 WP2198628 (Seal) and 1 W11509548 (Motor shaft), ordrng 1 WPW10347093 (Assy ice), dspstn on spec-tagged invntry: 1 WPW10675033 CNTRL-ELEC , states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near New Britain, CT 06051
Ruben C.
Job Details: 09/15/2023
Checked unit found drain pump seized replaced drain pump tested operation normal ran diagnostics normal; used 1 WPW10276397 (DRAIN PUMP) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Winsted, CT 06098
Gary V.
Job Details: 09/15/2023
"Inspected and found no frost pattern, and unit running in vacuum, filter drier plugged up, replaced filter drier and ran vacuum found no leaks, cycled back on and compressor is now seized. Needs a compressor again. Will order and call when part comes in.; ordrng 1 W11582579 (Compressor)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model E23CS78GPS1
Near Canton, CT 06019
Gary V.
Job Details: 09/15/2023
"Inspected and found compressor getting proper voltage but seized and not running, quoted for compressor replacement and they will call if wants repaired."
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Charlotte, NC 28262
Mark C.
Job Details: 09/15/2023
Unit vibrates during the cycle due to a stuck roller and faulty motor bearing.; ordrng 1 WPW10314173 (Roller) and 1 W11234001 (Motor)
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Attleboro, MA 02703
Aimee Z.
Job Details: 09/15/2023
Installed mtr and blower and tested complete ; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS2
Near Gastonia, NC 28052
Ryan S.
Job Details: 09/15/2023
Customer complained unit beeping constantly. Found drain tray line was disconnected. Customer said they just bought it. Ran unit and verified proper operation.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH1162XVB2
Near Iron Station, NC 28080
Ryan S.
Job Details: 09/15/2023
"Customer complained unit wont heat. Cant pull down unit because of how unit is installed , ordering magnetron, magnetron thermostat , diode, and cap. Informed customer he will have to pull unit down, he said he will. Informed him office will call to schedule return call. ; ordrng 1 W10754299 (Magnatron) and 1 W10598693 (Magnatron thermostat) and 1 W11256462 (Diode) and 1 W10850446 (Capacitor)"
We serviced a
MAYTAG DRYER
Model MEDB755DW2
Near Sutton, MA 01590
Amanda R.
Job Details: 09/15/2023
Complaint making rumbling noise after dryer shuts off its the exhaust fan making the noise not the dryer
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte, NC 28270
Jeff L.
Job Details: 09/15/2023
Need to order another outer tub the one received is damaged (see pics) need to reordering outer tub. Advised customer to call when part comes inPart#W11219115; ordrng 1 W11219115 (Outer tub)
We serviced a
MAYTAG WASHER
Model MHW6000XW2
Near Pineville, NC 28134
Jeff L.
Job Details: 09/15/2023
Could not get door open to get model tag. The unit is throwing a F2 E6 fault code. Communication error between UI and CCU. Parts are no longer available for this unit. Customer is going to buy a new one
We serviced a
WHIRLPOOL WASHER
Model WTW8120HC0
Near Stanley, NC 28164
Ryan S.
Job Details: 09/15/2023
Returned to install harness. Installed harness and ran drain pump. Unit. Working properly. Verified proper operation.
We serviced a
WHIRLPOOL WASHER
Model WTW8120HW0
Near Charlotte, NC 28277
Jeff L.
Job Details: 09/15/2023
Found unit throwing fault code F3 E2 faulty control was found pressure hose was good. Replaced control unit ran and Checked okCall complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Gastonia, NC 28056
Ryan S.
Job Details: 09/15/2023
"Retire to install parts. Installed new vent and seal. Ran to check for leaks no leaks detected, verified proper operation."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Belchertown, MA 01007
Roger R.
Job Details: 09/15/2023
Found lid srike broken. Installed new Strike and ran diagnostic test and all checked okay. ; dspstn on spec-tagged invntry: 1 W11394572 DOOR LOCK and 1 W11457841 STRIKE
We serviced a
AMANA DRYER
Model NED4655EW1
Near Rock Hill, SC 29732
Mitch H.
Job Details: 09/15/2023
"Checked and found hi-limit blown again. Checked heater and other components, all good. Checked outside vent and found very little air flow and screen completely blocked with lint. Replaced hi-limit again. Advised customer that clogged vent is likely causing the dryer to overheat and blow hi-limit. Vent needs to be kept clean a free flowing .; used 1 279816 (Thermal cutoff) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Rock Hill, SC 29732
Mitch H.
Job Details: 09/15/2023
"Checked and found control panel not responding to inputs. Unplugged unit, allowed to sit for 5 minutes. Plugged back in, control now working. Ordering control.; ordrng 1 W11626074 (Control)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Fort Mill, SC 29715
Mitch H.
Job Details: 09/15/2023
"Checked and found seal on inner door deformed and wave guides discolored. Tested microwave, heating and operating properly. Requesting P&A for inner door, arm and wave guides. Door only shows 1 in stock. Advised customer that office will call to schedule when part arrives.; rqstng P&A on 1 W11684570 (Inner door) and 1 WPW10128850 (Arm) and 2 W10915651 (Wave guide)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Fort Mill, SC 29715
Mitch H.
Job Details: 09/15/2023
"Removed and replaced heater. Tested, operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Marlborough, CT 06447
Jeremy B.
Job Details: 09/15/2023
Installed new door all checks ok.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Fort Mill, SC 29715
Mitch H.
Job Details: 09/15/2023
"Disassembled washer, removed gear case and related parts. Removed installed new gear case. Remounted stator and clutch, slider would not go in. Attempted to reorient stator and clutch, no success. Mounting holes on new gear case drilled incorrectly. Removed and reinstalled old gear case with new clutch, and slider. Reassembled washer, tested, still has noise. Reordering gear case. Spoke to Randy, scheduled return visit for 9/20 12-5; ordrng 1 W11449841 (Gear case), dspstn on spec-tagged invntry: 1 W10734521 SLIDER 1 W10752187 AGITATOR SCREW , and 1 W10754448 CLUTCH"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFXS25RYMS0
Near Simsbury, CT 06070
Gary V.
Job Details: 09/15/2023
"Ice maker broken, and replaced with new ice maker and cycled filled with water and please allow 25-48 hours for ice production.; used 1 WPW10300022 (ICE MAKER) from stock"
We serviced a
SAMSUNG WASHER
Model WA50R5200AW/US03
Near Worcester, MA 01603
Amanda R.
Job Details: 09/15/2023
Ub dc error codes ub error code only in heavier lods started recently needs suspensions ; rqstng P&A on 4 Suspension (Suspension)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2
Near Worcester, MA 01603
Amanda R.
Job Details: 09/15/2023
Wrong door panel packed with right part number stainless door panel dented bottom left corner need to reorder ; ordrng 1 W11659651 (Panel)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Ware, MA 01082
Chris B.
Job Details: 09/15/2023
Replaced all parts and unit running normal. Ran two diagnostic cycles and unit working normal. No leaks detected. Ran a calibration cycle.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Avon, CT 06001
Ruben C.
Job Details: 09/15/2023
Checked unit found both leds shorting out replaced both tested normal leds lighting normally; dspstn on spec-tagged invntry: 1 WPW10515057 LED MODULE and 1 WPW10515058 LED MODULE
We serviced a
WHIRLPOOL DRYER
Model MED7230HW3
Near Canton, CT 06019
Gary V.
Job Details: 09/15/2023
"Inspected and found motor struggling to start, will start and run and heat when drum is turned by hand, defective start winding in motor. Will order and return. ; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHW03
Near Simsbury, CT 06070
Gary V.
Job Details: 09/15/2023
"Inspected and found ice maker not working, replaced ice maker and also found door wire harness broken, unit needs new door, will submit estimate and she will call when door arrives.; rqstng P&A on 1 LW11026426 (Freezer door white), used 1 W10873791 (ICE MAKER) from stock"
We serviced a
WHIRLPOOL DRYER
Model MDG7500AWW
Near Bloomfield, CT 06002
Gary V.
Job Details: 09/15/2023
"Inspected and found valve coils worn out, replaced with new coils and cycled, tested fine.; dspstn on spec-tagged invntry: 1 279311 IGNITOR FLAT , used 1 279834 (COIL KIT) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Fort Mill, SC 29708
Mitch H.
Job Details: 09/15/2023
"Checked and found right side roller out f track. All rollers and adjusts were intact. Put back on track, now functioning properly."
We serviced a
WHIRLPOOL WASHER
Model MVW6230RHW0
Near York, SC 29745
Mitch H.
Job Details: 09/15/2023
"Tested and ran diagnostics. Found lid lock bad. Replaced with lock from t/s. Tested, washer now operating properly.; used 1 W11394572 (Lid lock) from stock"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near York, SC 29745
Mitch H.
Job Details: 09/15/2023
"Replaced control and inlet valve. Entered diagnostics, ran DLMS calibration and test cycle. All functions operating properly."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB07
Near Windsor, CT 06095
Chuck M.
Job Details: 09/15/2023
"Installed magnetron, capacitor, diode and control. Tested and microwave is heating. Light is working but LED bulb customer has is 3 phase and light stays on low when it should be off. ; dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON and 1 W11552018 CNTRL-ELEC"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Windsor, CT 06095
Chuck M.
Job Details: 09/15/2023
Replaced turntable ring. Tested and it checked ok.
We serviced a
KITCHENAID OVEN
Model KSEG950ESS5
Near Spencer, MA 01562
Chris B.
Job Details: 09/15/2023
Complaint that the unit is not turning on. Found bad 240v connection causing 240v wire harness and board to burn. Customer will contact the insurance and electrician before doing any repairs. Cannot diagnose further if other parts are damaged from the problem on hand. Mention to the customer to have the unit out and disconnected. ; ordrng 1 W11175842 (Noise Suppresor) and 1 W11451596 (Main Harness Wire) and 1 WP8203546 (Terminal Block)
We serviced a
SAMSUNG REFRIGERATOR
Model RF26HFENDSR/AA
Near Agawam, MA 01030
Mike K.
Job Details: 09/15/2023
"Unit rf evap has a frosting over and cs getting lots of water in bottom of rf. Was a small gap in gasket along top, but was able to adjust gasket and now sealing fully. Quoted for evap cover assy. Approved.Office to contact when part comes up n to schedule return ; ordrng 1 DA97-12609B (Evap cover assy)"
We serviced a
MIELE DISHWASHER
Model G6165SCVISF
Near Southampton, MA 01073
Mike K.
Job Details: 09/15/2023
"Miele dishwasher, will not stop, no response. Verified unit has 120vac at terminal.Contacted office as we dont usually work on Miele. Randy will investigate parts. Looking at u/i and control since unit has power coming in.Office will contact cs when part availability and costs are known to give a quote.; ordrng 1 Unkwn (User interface) and 1 UNKWN (Control)"
We serviced a
KENMORE DRYER
Model ="110.60222511"
Near Holyoke, MA 01040
Mike K.
Job Details: 09/15/2023
"Unit not heating, burnt out power cord at terminal. Replaced power cord and repaired terminal wiring.; used 1 PT500L (CORD-POWER 6' 3 WIRE) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS42E22L00
Near Cheshire, CT 06410
Jimmy R.
Job Details: 09/15/2023
"Installed new parts and checked all operations, door is now good also removed film on freezer door that would not come off. Checked cooling and all functions working to specs"