"Complaint, not dispensing water not dispensing ice not making ice either installed a new filter no change. I found valve was not opening properly. Replaced valve assembly, tested operations no additional issues found."

Installed bake element and tested. Oven is heating. Showed customer it works.

I replace user interface and main control. I tested operations no additional issues found everything is now working fine. Preheated oven canceled just fine. Heated up water in the microwave to 189? in one minute from room temp 72?. ; dspstn on spec-tagged invntry: 1 W11261167 CNTRL-ELEC

"I replace compressor three-way valve assembly filter dryer and install the process port. Charge system tested operations unit is cooling properly as of right now full frost pattern developing on both evaporators in number four. ; dspstn on spec-tagged invntry: 1 W10779331 COMPRESSOR and 1 WPW10143759 FILTER DRIER UV , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"

"Checked and found console overlay coming loose and some keys not working. Removed and replaced console. Tested, dishwasher operating properly."

Installed evaporator cover and temperature sensor. Cleared drain. ; dspstn on spec-tagged invntry: 1 DA97-11823A EVAP COVER

Customer complaint is that upper rack adjusters were broken. Confirmed and replaced adjusters. Showed customer it works. ; dspstn on spec-tagged invntry: 2 WPW10546503 ADJUSTER

Customer complaint is that some buttons on microwave are not working. Confirmed complaint and replaced control panel. Tested and still same button are not working. Ordered control. ; ordrng 1 W11342846 (PCBA control)

"Customer complaint is that microwave had a burning smell and does not heat. Inspected and found no signs of burning. Tested microwave and it is not heating. Inspected wave guide and it is clean. Tested and found magnetron and it is faulty. Ordered capacitor, magnetron, transformer and diode. ; ordrng 1 W11545872 (Transformer) and 1 W10850446 (capactr-mg) and 1 W11256462 (diode) and 1 W10754299 (magnetron)"

"Customer complaint is that lid would not lock. Ran diagnostics and found error codes F5e3, F5e2 and F5e1 all lid lock errors. Inspected and found lid lock physically damage. Control sending voltage to lid lock. Replaced lid lock from T/S tested and calibrated successfully. ; used 1 W10810403 (DOOR LOCK) from stock"

"Installed float, float switch, standpipe and filter. Tested ok."

Customer complaint is that washer would not complete cycle. Customer stated washer started working. Ran diagnostics and found error code. F7e7 motor unable to reach target RPMs. Cleared error code and ran test cycle successfully advised customer on loading washer and weight distribution. ; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC

"Tested oven and found oven cooktop would come on and operate but stove bake and broil would not, checked voltage to terminal block and found terminal melted on the hot side causing only 120v to stove. Replaced terminal with new reconnected stove and unit is now heating up properly and all operations are working to specs ; used 1 WPW10245259 (TERMINAL BLOCK) from stock"

"Tested washer and found unit would not power up removed console and checked control found no light on indicating control is receiving power checked voltage to control and 120v coming in control faulty. Replaced control and when running a calibration the lid lock would just keep clicking and shut done the unit, replaced faulty lid lock and ran another calibration unit is now going threw and working to factory specs ; used 1 W11307244 (Latch) from stock"

"I installed the ordered parts and tested the unit for the cx. The unit is working as designed. However I checked the control and it has multiple stickers as indicated in the service pointer W11642483 . The units control needs to be replaced to fully resolve the defrost issue. The evap cover is deformed rubbing the fan blade motor as it rotates causing a buzzing noise, the evap cover needs to be replaced as well.Im ordering the part for the return visit.; ordrng 1 W11546690 (Control board) and 1 WPW10463013 (Evap cover)"

Cx complaint that the unit builds condensation on the left side of the RC door. I inspected the unit to confirm the complaint. I found the hinge bracket in between the RC and FC were was loose causing the separation occasionally. I tightened the screw and tested the unit for the cx. The unit is working as designed.

"Installed new harnesses, rack and turn ring ran microwave threw a test cycle and turn table is now turning and all operations are working to proper specs"

"Ran washer and found unit stuck on a rinse cycle and customer could not get it going again, checked for errors and found F5e2 lid lock fault ran unit threw a self test and un8t went threw as designed. Ran a rinse cycle and unit went thew lid locked and stayed locked unit completed the rinse as designed. Ran a calibration cycle and advised customer unit could have just been off balance or it had a glitch I recalibrate unit and it is working g properly advised to watch unit if any issue to call back"

"Checked over unit due to machine shutting off randomly then working again, ran diagnostics and found no errors stored in unit let unit run thew a bake cycle and unit heated up and keep temp, checked stove top and all burners are operating normally. Removed rear panel and checked terminal block found ok checked voltage and 240v coming in and 120v on each leg, noticed plug connection loose in outlet advised customer also she had advised me they where having same issue with old stove, checked circuit breaker and found on and not hot but could be goin bad also plug behind stove going bad and lose advised customer they will need an electrician to look at issue stove is functioning to proper specs"

Installed new burner and switch tested all operations and unit is now working to factory specs

"Customer complained unit was vibrating too much, ran unit on high speed spin empty and unit vibrating too much for empty load, checked suspension and suspension was tight, turned drum and drum seemed off center. Tried to tighten drum nut but drum nut was as tight as possible. Ordering inner drum. Informed customer drum will be shipped to home. When part arrives check for damage and call office to inform of delivery and to schedule return call. ; ordrng 1 W11178227 (Inner drum)"

Installed new felt and tested all checks ok!

SR#7737900199 (TJ) found fault code F2 E1 stuck button gonna order new UI the dryer is cutting off about 10 minutes into the cycle machine cuts off. All thermal fuses are good and the motor has been replaced. Also gonna test the vent with the kit. As I and Tim both have advised customer to run the dryer with vent off for 1 load and he did not do that. He is adamant that he has cleaned the dryer vent well and there is no restrictions in it. I think there be a restriction somewhere being missed. Rescheduled for 12-29-23 amParts#W11224254Part#W11419059; ordrng 1 W11224254 (Vent kit) and 1 W11419059 (UI)

Replaced evap motor with updated motor. Unit ran and as quite with no vibration l unit ran and checked okCall complete

Replaced light bulb unit ran and checked okCall complete

Replaced UI pre heated oven to 350 worked fine also tested microwave for a minutes with cold cup of water unit ran and checked okCall complete

Freezer door gasket was not sealing all the way on left hand side. Treated seal and made sure we had a complete lock out of warm air and we did. At this time unit is working as it should advised customer to grab center of handle and shut the door always. Advised customer if still has problem to contact us.Call complete

"Cx complaint that the unit is not wringing the clothes and the timer does not countdown to 00. I inspected the unit to confirm the complaint. I found no error codes, and ran a service cycle. All components passed with no issues. The unit has a spin modifier button, meaning the spin function needs to be adjusted to the desired setting. The timer is approximate not absolute, there will be times when the unit finishes before the timer. I explained this to the cx. The unit is working as designed."

Cx complaint that the units UI is not responding. I inspected the unit to confirm the complaint. I found the right 3 buttons on the UI do not work at all. The unit needs a new UI to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11387386 (UI control)

"Cx complaint that the unit is not holding temps. I inspected the unit to confirm the complaint. I found that the burner and oven ignite fine with no issues. I allowed the bake burner to cycle back on after reaching the temp, it successfully cycled back on. I checked the drawer under the oven, it was full of baking pans. The pans were making contact with the igniter not allowing it to reignite occasionally. I informed the cx, the unit is working as designed. I collected the service call fee by CC. ; dspstn on spec-tagged invntry: 1 WP9758079 IGNITOR,SPARK CERAMIC"

Complaint complete cooling loss woke up to ice and freezer completely defrosted went over diagnostics everything checks ok customer reset breaker to unit 24 hours later working normally since went over power surges or possible door be left open set ff section at recommended and customer cleaned condenser coils if happens again will come out eight control to isolate

The door switch broken replaced door switch tested draining and spinning normally

Units been working good since not so humid out replaced freezer door

Returned to install timer and start switch. Ran unit and unit now working as designed.

"Customer complained of leaking oil inspected under unit and found large oil spot u dear unit. Along with Apt of oil covering belt cover. Found cap was not punctured or leaking, oil is coming from gearcase and gearcae has rough sound when run. Ordering gearcase and also ordering belt, capacitor, actuator and cam due to oil damage and covering parts. Informed customer office will call when job is authorized and parts come in. ; rqstng P&A on 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11395618 (Cap) and 1 W10913953 (Actuator)"

"Retuned to install gear-case and Washplate. Installed parts and reassembled, ran unit though service test to test all functions. Verified all functions working properly, including spin which is not making noises out of ordinary now. Verified unit working as designed. ; dspstn on spec-tagged invntry: 1 W11449840 GEARCASE"

Lower oven not heating. Found good high limit. Bake and broil not coming on needs new control. ; ordrng 1 WOD51EC0AS04 (Control)

Found heavy ice build up on freezer evap causing temps to be off. Needs new control and evap fan. Was able to enter diag and toggle on heater. Will return Friday. ; ordrng 1 WPW10675033 (Control) and 1 W11109595 (Evap fan)

Installed new controls and preheated to 350 all checks ok.

"Complaint top mount refrigerator r 600 unit making a humming and a clicking noise water all over the floor in garage coming out from underneath the back of the refrigerator. Unplugged unit unit has been unplugged since issue began. I plugged in unit found evaporator producing a full frost pattern. Compressor is running with no abnormal noises as of right this minute. Cannot duplicate issue issue does sound like it could have been compressor locking up, but as of right this minute unit producing a full frost pattern going all the way down evaporator and is producing great thermal load out of discharge line of compressor."

Complaint that the unit is not cycling through properly and has a strange noise. Found bad water valve on cold side and Upon removal of agitator found not holding to the plate. Will order parts for a return visit.; rqstng P&A on 1 W10836692 (Agitator) and 1 W10919191 (Wash Plate) and 1 W11210459 (Water Valve)

Installed new outer door with glass due to a broken glass panel.

Called tech line spoke to Rich SR# 7738041341. He said it could be that customer is overfilling rinse aid. This would block vent tube and prevent it dispensing. Also said it can take a long time for dispenser to show a drop in level. If used everyday the dispenser would last 30 or more days. Checked dispenser and removed some rinse aid to ensure it was not overfilled. Also cleaned vent tube. Customer uses dishwasher 2 to 3 times per week. Advised her not to overfill rinse aid compartment and to allow at least 30 days or more to gauge use.

"Disassembled, removed and replaced drive motor and blower wheel. Reassembled, tested, dryer operating properly. Heating and cycling correctly.; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL"

Unit heating okay. All checks okay vent ok.

"Fund unit unplugged and warm. No signs of frost or defrost water. Turned on and unit started properly. Both fans and compressor came on. Let unit run for 15 minutes and found no cooling evident on evaporator coils. Will need a sealed system repair. Ordering compressor and related parts. ; rqstng P&A on 1 W11582579 (Compressor) and 1 W11504415 (COUPLER 8.5/8 NR MS 00) and 1 W11504431 (COUPLER 7/5 NR MS 00) and 1 W11506619 (COUPLER 8 NK MS 00) and 1 W11506635 (COUPLER 6 NF MS SV) and 1 W11504445 (COUPLER) and 1 W11504449 (COUPLER NR AL 4/2 CAP-EVAP) and 1 W11109499 (FILTER DRIER-TUBE R600a), ordrng 1 R600A (R600A 14.8 OZ) and 1 Extratime (Compressor job)"

"After replacing main board and unit still not heating. Called tech support and was not helped in diagnostics. Sr 7738040636 I determined that the secondary high voltage side is still not getting power. Always has 120 at relay brown and black wires. Deemed as bad part out of box. ; ordrng 1 W11342846 (Control, main)"

Found unit has a dented tank which is leaking. This caused an overfill error code F8E4 and shut down the heater circuit. Unit will need a new tank. Ordering part to be shipped to customer home. ; ordrng 1 W11409865 (Tub complete)

"Checked, both ovens and controls operating properly. Advised customer that when cooking high moisture foods they need to be covered to prevent steam from entering control. Ovens operating as designed."

"Customer says dryer overheats and shuts off, then restarts once cooled. Tested dryer, heating and cycling properly. Used vent test kit to check airflow, passed test, good air movement. Drive motor shutting off on thermal overload. Ordering motor and blower wheel. ; ordrng 1 W11549461 (Drive motor) and 1 WP697772 (Blower wheel), used 1 W11224254 (Vent test kit) from stock"

"Tested and found ice maker heater bad, not releasing ice from mold. Replaced ice maker, tested ice maker, eyes and valve. All tests passed.; dspstn on spec-tagged invntry: 1 4317943 ICE MAKER and 1 W10408179 VALVE"

"Unit not cooling, evaporator running, no frosting.Sealed system issue.Quoted for compressor/evap/labor and customer denied at that price. Several other parts wouldve been needed to complete repair, but not swing done.Collected for service call only"

"Checked and attempted to install drawer slide and cover assembly. Would not go in far enough to lick in place. Was able to get bottom cover assembly to lock in but drawer does not move freely, binding. Ordering cover assemblies.; ordrng 2 WPW10440266 (Cover assembly)s"

Unit is frosting the rf evaporator. Quoted for evap cover assy/labor. Saved estimate and collected for service call only

Checked and tested. Found spark module not sending signal for igniter. Ordering module. Will replace all parts on return visit.; ordrng 1 W11319687 (Spark module)

"F5e1 only error in history. Lid switch fault-lid is up. Cleared error history and ran service test. Unit stopped at test 4, was filling then started blinking.This time went through tests to test 11 and paused/blinking. Tried third time and showed F5e1 error again. Again stopped at step 11, which is lid lock and did not lock.Looks to be lid switch issue. Replaced lid lock and ran service test. Completed fine, ran second time fine.; used 1 W10810403 (DOOR LOCK) from stock"

"Removed and replaced drain pump. Customer moved washer back inside in order to test washer and diagnose additional issues with washer. Found that some cycles when selected do not work. Washer needs control and user interface, both parts show as no longer available. Advised customer that I couldnt check availability on Saturday and that office will call on part availability.; rqstng P&A on 1 W10112113 (Control) and 1 8564290 (User interface), dspstn on spec-tagged invntry: 1 W10536347 DRAIN PUMP"

Customer complaint is that dryer was noisy and had a burning smell. Found lint buildup on base of dryer and on heater. Cleaned and replace rollers and idler wheel. With Repair kit. ; used 1 4392067 (DRYER REPAIR KIT) from stock

Customer complaint is that washer will not drain. Ran diagnostics and found error code F5e1 lid lock. Inspected and found lid lock broken. Took pics. Ordered lid lick; ordrng 1 W11513248 (Lid Lock)

Customer complaint is that washer had error code. Ran diagnostics and got error codes F0e3 overloaded. F7e7 motor unable to reach target RPMs. F7e6 motor circuit open. F7e1 tachometer missing. F0e9 out of balance pause. Inspected and found shield was hitting floor due to over loading and gear case is leaking took pic. Quoted customer P&L for gear case.

Customer complaint is that FF section still freezing. Found FF section at 20 degrees and freezer at -2 degrees. Found unit constantly running. Tested thermostats again and they checked ok. Unplugged unit and Checked control and connections band they all checked ok. Plugged unit back in and unit tripped off on overload. Replaced start device. ; saved tckt

Customer complaint is that washer would not complete cycle. Ran diagnostics and found error codes F6e3 communication error ACU cannot hear UI. F6e2 UI cannot hear ACU. Cleared and ran calibration cycle successfully. Washer was shifting noisy. Inspected and found rotor screw removed. Secured screw to rotor and washer checked ok. ; dspstn on spec-tagged invntry: 1 W11429620 CNTRL-ELEC

Customer complaint is that dryer is not heating. Checked voltage and it is correct. Checked element and thermostats. All checked ok. Tested and found timer is faulty. Test between T and F on timer. Ordered timer. ; ordrng 1 W11685947 (Timer)

"Says unit do s not make sound at end of cycle, lowes had replaced unit and same, switched model and same.Makes chime when making selection and made tone at end of timed dry and quick dry when tested.Cs had been told to check voltage and it is fine 239vac, and 119vac to ground l1 & l2.Cs cannot hear tone when selecting cycles or the end songIt is not loud but increases volume from setting 1 to 3.Cs had some come down and he could hear it.Offered to order board, but unit is operating and making tone, not one that would be heard if beyond room of unit. Cs said not to order board."

"Water line has a leak at hinge, will need a new water line. Also will not dispense ice. Found door not opening fully, wont engage switch. Cannot see anything broken, just worn. Verified switch and dispenser motor operational.Quoted for hose and dispenser door parts, not all available. Explained would replace what was and would have to hope that was enough to restore operation. Denied dispenser parts, wanted to go ahead with waterline repair. Was able to use truck stock waterline to replace broken water line. Tests fine.; used 1 Truck extra (.25 waterline) from stock"

Found suspension broken causing drum to hang needs new suspension kit. ; ordrng 1 W11217817 (Suspension)

Customer needs to be home to collect payment and explained that we dont bill

Outer tub has crack in pressure dome ; ordrng 1 W11219115 (Outer tub)

Arrived and customer was baking in the oven and cant pull out and work on it hot like this. Will reschedule for next Tuesday pm slot.; dspstn on spec-tagged invntry: 1 W11261167 CNTRL-ELEC

Could not get dishwasher out to diagnose the customer is going to have it taken out by friend and Im gonna come by on Tuesday 12-26-23 pm; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP

Complaint that the unit is not washing correctly. Found bad sump wash pump. Quoted parts and labor. Replaced sump pump and ran a diagnostic cycle and unit running normal. All error codes are not present anymore. 1yr warranty on parts and labor. ; used 1 W11665769 (MOTOR/SUMP) from stock

"Gear case squealing during spin cycle still randomly going straight to done when starting ; ordrng 1 W11621183 (Control) and 1 W11283592 (Motor) and 1 W11481722 (Actuator), rqstng P&A on 1 W11449840 (Gear case), ordrng 1 W11550891 (Agitator)"

F4e3 f2e1 f4e4 error complaint that unit just stops itself during running on any cycle all lights on console on and wrinkle control led flashing ; rqstng P&A on 1 W10919207 (Ui)

Replaced lower left front panel clip

"Replaced light bulb didnt come on door switch broken ff door dented in two spots need to reorder replaced inlet valve ; ordrng 1 W11123941 (Switch) and 1 W10803941 (Door), used 1 WP488881 (WASHER) from stock"

"Replaced three way valve in diagnostics say freezer thermistor open replaced thermistor water line coming from valve pinched and warped needs to be replaced ; ordrng 1 W11482381 (Tube), used 1 W10316760 (THERMISTOR) from stock"

Replaced clip unit ran and checked okCall complete

Found UI acting scatter brained jumping all over the place new UI NEEDED.PART#W11600366Rescheduled12-22-23 pm; ordrng 1 W11600366 (UI)

Customer was hearing the exhaust fan coming on after cycle was done. This fan is pulling moisture out of the tub to help with inner basket issues. Unit ran and checked ok customer left house to take package across to neighbor I waited for a short time then leftCall complete; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP

Found unit leaking the tub is cracked on front left hand side (see pics). Will need new tub for a good repair also customer ask me to bypass flood switch I would not.Part#W11409866Advised customer to call us when part comes in after checking tub for damages2xframe2xframe; ordrng 1 W11409866 (Tub assembly) and 2 2xframe (2xframe)s

Replaced oven sensor

What I found while testing unit was that the cycling time on the heater was off. The on time was less than 30 seconds and the off time was well over a minute and a half the inside was completely cool by the time it cycled on. The dryer vent has been professionally cleaned the venting behind dryer is in good shape. Spoke with Aaron at whirlpool tech support lost my connection due to bad signal. We both agree temp is off exiting the dryer. I have ordered the following partsPart#W11633114Part#WP397767Part#WP8577274The customer exploded on me when I was on the phone with Lisa putting in order. The customer said and I quote ( Barbara at your office told me that we would call tech support when we arrived and get this unit changed it for her because she has already had some repairs) I explained that I cannot condemn a unit thats still repairable and she starting cursing me dropping f bombs and I will not except that from a customer or anyone else we are there providing a service. Lisa heard the whole conversation and yes I walked out because of the language she was using toward me; ordrng 1 W11633114 (Control) and 1 WP3977767 (Hi limit) and 1 WP8577274 (Thermistor)

"Installed all new parts ran dryer threw a test cycle and a regular drying cycle, checked all operations and unit is now counting down, lights coming on in drum and tone is now working to factory specs"

"Installed new control and heated both oven to temp, checked operations and unit is now operating to factory specs"

Installed new heater assy and restarted unit.

"Missing and broken parts. Needs leg set, agitator post and drain hose. Error codes F9E1 long drain,F0E9 off balance pause,F3E2 pressure system fault. Ran diagnostics and all functions check properly. Fill, drains, agitates and spins properly. Will order parts needed and return to install. ; ordrng 1 W11213957 (Set, washer leg) and 1 W11244231 (Hose, Drain) and 1 W11244231 (Agitator)"

Uni has a bad magnetron. Quoted $239.99 for part and 249 labor rate. Cust declined repairs

Installed new agitator and tested. All checks properly.

Found oven door seal protruding from under the left side of the oven cavity at the front. This has happened before and was tucked in but the seal has come back out again. Calling tech support for a resolution to this issue.

"Found nail under filter prevent Cust to re install filter, showed customer how to back in"

Vibrating in spinWasher is level added painters tarp wet and spunFound needs new shocks; ordrng 4 DC66-00470D (Shocks)s

"Came to replace parts ordered. Installed parts and ran drain, unit now draining. Verified proper operation."

Returned to install new valve. Installed valve and ran quick wash. Unit didnt leak during quick wash cycle . Verified proper operation.

"Retuned to install new evaporator and valve. Ran service test 4 to set valve to dual home. Evaced system, installed parts. Pulled vacuum and filled with r600. Verified full frost pattern in freezer. Verified proper cool. Informed customer to give 24-48 hours for proper cool and ice production."

"Tested washer and found unit would skip over a cycle and go to done never washing or spinning, checked for error and found F7e4 basket reengagement failure,F6e3 acu cannot hear mcu, ran a self test cycle and found unit using agitator to try and spin causing unit to not sense and shut down. Checked slider and found faulty, replaced slider and recalibrated unit ran a wash cycle and unit is now washing and all operations working to specs ; used 1 W10734521 (SLIDER) from stock"

I replaced icemaker I found water inlet valve assembly specifically to lower icemaker is not filling but no water is coming through. I am ordering a valve assembly as well. Office to call customer when three-way valve assembly comes in.; ordrng 1 W11579561 (Valve)

Installed all new parts and ran calibration then self test all checks ok. ; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR and 1 W11283592 MOTOR-DRVE

Customer complaint is that dishwasher doesnt drain properly and dishes are wet at end of cycle. Inspected and found only plastic dishes wet. Found filter covered with debris. Customer cleaned filters. Also found broken glass obstructing drain flow. Dishwasher checked ok.

"Installed new drain pump and cycled, pumping much quieter now. Tested fine. Paid in full at office.; dspstn on spec-tagged invntry: 1 WPW10531320 DRAIN PUMP"

"Removed control, replaced with new kit per service pointer. Reassembled, now able to access diagnostics. Ran diagnostics test cycle, completed properly but Express wash indicator light still on dimly. Checked and all other cycles can now be accessed and working. Offered to order another console. Customer wants to wait, and use dishwasher to see if same issue returns."