We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Dallas, NC 28034
Ryan S.
Job Details: 09/18/2023
Customer complained unit not working heating a clicking noise. Ran service mode and found lid lock error . Found lid lock faulty. Quoted repair for lock with part under 1 year warranty. Collected labor fee and replaced lid lock. Ran service mode and all functions working. Ran quick wash and unit filled and started washing. Verified proper operation. ; used 1 W11307244 (DOOR LOCK) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS03
Near Longmeadow, MA 01106
Roger R.
Job Details: 09/18/2023
Found unit has evidence of a refrigerant leak at the compressor discharge tube. Heated tubing to allow solder to reflow and make a good connection. No parts needed. Recharged with refrigerant and unit cooling and holding pressure.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Middletown, CT 06457
Jeremy B.
Job Details: 09/18/2023
Washer not spinning out properly. Found basket damaged and suspension worn. Belt squeaking and cam worn. The lid isnt closing properly needs new. ; rqstng P&A on 1 W11454734 (Gearcase) and 1 W11239857 (Belt) and 1 W11130362 (Suspension) and 1 W10752719 (Basket) and 1 W10721967 (Cam) and 1 W10860912 (Lid) and 1 W11550891 (Agitator) and 1 Xtratime (Xtra time)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near West Springfield, MA 01089
Mike K.
Job Details: 09/18/2023
"There is a little frost on ice bin, but nothing abnormal. Verified door gaskets are making a good seal. To ensure no air mitigation through cabinet/liner joint, resealed with silicone, but everything is operating fine.; used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Chicopee, MA 01020
Mike K.
Job Details: 09/18/2023
"Unit under 1yr wp warranty. Purchased as floor model from Costco 9/1/2023. Took photo of receipt.Complaint of items freezing in deli drawer and icemaker had leaked. Showed pictures, had completely filled door bins and running out when door opened. Will use icemaker on return, left with cs and order valve and will use icemaker on return as it will need to be taken out to do the damper motor.All thermistors pass in diagnostics, set unit to 8 hour defrost cycle. damper motor worked intermittently in testing sometimes closed when set for closed, but a couple of times remained open.Ordering control and damper.Led light out on mid drawer and lights dim in rf.Ordering both ledsTightened fr door handle.; ordrng 1 W11043011 (Top led assy) and 1 W10695459 (Led light drawer) and 1 W11043763 (Control) and 1 WPW10196393 (Damper) and 1 W11043013 (Inlet water valve), dspstn on spec-tagged invntry: 1 W10882923 ICE MAKER"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS4
Near Hadley, MA 01035
Mike K.
Job Details: 09/18/2023
"Door not fully closing, eject button stuck in open position. Fiddling with cancel/open hitting I was able to get unit back to working state. Quoted for eject motor. Saved estimate. Collected for service call."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Hadley, MA 01035
Mike K.
Job Details: 09/18/2023
"Called cs as if same issue no sense going out without parts. Verified is same issue, worked for a couple days, then failed as before. Hinge assy on orderScheduling return for next min pm; schdld next appmnt for 9/25 MON PM"
We serviced a
KITCHEN AID DISHWASHER
Model KDFE104HPS1
Near South Hadley, MA 01075
Mike K.
Job Details: 09/18/2023
"Replaced sump assy and spray arms, tests fine"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Lincolnton, NC 28092
Ryan S.
Job Details: 09/18/2023
Customer complained o water entering. Ran service mode and found inlet valve not working. Also found after inspection that sump not working . Quoted repair and customer wanted to buy new unit. Collected trip fee.
We serviced a
KITCHENAID KITCHEN
Model KDTM504EPA1
Near Charlotte, NC 28277
Jeff L.
Job Details: 09/18/2023
Needs heater put in as well as sump assembly. When I came out originally I was out for leak found leak coming from dead center of sump assembly. When I started to pull the dishwasher sump I noticed the heater bowed up and needing to be replaced due to safety hazard. Spoke with Jeff and Jonathan is coming out tomorrow to finish jobLeaving sump assembly at customers home; dspstn on spec-tagged invntry: 1 W10703867 HEATER
We serviced a
KENMORE REFRIGERATOR
Model ="596.72003016"
Near Farmington, CT 06032
Chuck M.
Job Details: 09/18/2023
Installed control and evaporator fan motor. Advised customer to allow time for unit to stabilize and reach proper temperature.
We serviced a
WHIRLPOOL COOKTOP
Model KCED600GBL01
Near Farmington, CT 06032
Chuck M.
Job Details: 09/18/2023
Customer complaint is that cooktop bezels are not sticking any longer they are loose. Ordered bezels. P&A. ; rqstng P&A on 5 W10853046 (bezel-knob)s
We serviced a
SAMSUNG WASHER
Model WF45T6000AW
Near Worcester, MA 01609
Chris B.
Job Details: 09/18/2023
Complaint that the unit is not cycling through correctly. Found unit heavily clogged and a bad drain pump and hoses. Quoted parts and labor. Collected trip fee. Customer has 7 days to waive trip fee into labor.
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258DEM00
Near Worcester, MA 01604
Chris B.
Job Details: 09/18/2023
Complaint that the unit is not cooling properly. Found compressor running through diagnostics and very hot to the touch. Bad compressor not cooling. Cap is good and start device is good. Refrigerator still under warranty 120 months on sealed system. ; ordrng 1 W10507884 (Compressor) and 1 WPW10143759 (Dryer Filter) and 1 876764 (Valve) and 1 WP978025 (Valve) and 1 978026 (Valve) and 1 978027 (Valve) and 1 W11506635 (Processing Tube) and 1 2xFrameJob (2x Frame Job)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Stanley, NC 28164
Mark C.
Job Details: 09/18/2023
Installed new support unit is fully operational.
We serviced a
JENN-AIR RANGE
Model JGRP436HL05
Near Fort Mill, SC 29715
Mitch H.
Job Details: 09/18/2023
Replaced control and HMI. Attempted to lower range onto wheels to pull out and replace valve. Back left corner will not go down onto wheels. Seems to be hitting something. Advised customer of situation and rather than risk damage to range or floor they are going to call Ferguson and have range pulled out to give us access. Customer will call to schedule. Left valve with customer.; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Fort Mill, SC 29707
Mitch H.
Job Details: 09/18/2023
"Tested and ran diagnostics. No ice maker error codes. Ran test 57, ice maker cycled and returned to home position correctly. Ran test 45 for valve, no water going to ice maker. Requesting P&A for valve. Spoke to office, scheduled return visit for 9/20 8-1; rqstng P&A on 1 WPW10341329 (Valve)"
We serviced a
ADMIRAL WASHER
Model ATW4675EW0
Near Rock Hill, SC 29730
Mitch H.
Job Details: 09/18/2023
"Checked and found agitator bolt had come loose causing agitator to spin. Applied locktite, tightened bolt securely. Ran calibration and manual test for agitate and spin. All operating properly."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Charlotte, NC 28278
Robert A.
Job Details: 09/18/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Charlotte, NC 28273
Robert A.
Job Details: 09/18/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Charlotte, NC 28216
Robert A.
Job Details: 09/18/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT5188ZFM02
Near Charlotte, NC 28269
Robert A.
Job Details: 09/18/2023
Cx complaint that the units interior light is not working. I inspected the unit to confirm the complaint. I found the door switch has separated and needs to be replaced. Im ordering the part for the return visit.; ordrng 1 W11384469 (Light switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Charlotte, NC 28215
Jeff L.
Job Details: 09/18/2023
Parts were on Johnnys ticket he completed the call
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Newington, CT 06111
Ruben C.
Job Details: 09/18/2023
"Replaced basket and gearcase previously ordered also used slider from truck ran cycle agitation is is slipping needs rotor making knocking from rotor ordering clutch rotor and stator; rqstng P&A on 1 W10754158 (Stator) and 1 W10754448 (Clutch) and 1 W10754161 (Rotor), used 1 W10734521 (Slider) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Simsbury, CT 06070
Ruben C.
Job Details: 09/18/2023
Checked unit found rust around dispenser of door ordering freezer door in stainless; ordrng 1 LW10918659 (Freezer door)
We serviced a
WHIRLPOOL WALL OVEN
Model WOD51ES4ES02
Near Simsbury, CT 06070
Ruben C.
Job Details: 09/18/2023
Cancelled service cust has to call whirpool for authorization cust bought from Holloways but unit has been registered prior to cust buying
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ2
Near Stafford, CT 06076
Gary V.
Job Details: 09/18/2023
"Installed control and module, cycled, oven heating properly now."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Windsor, CT 06095
Gary V.
Job Details: 09/18/2023
"Techline, sr#7737194479. Unit still getting moisture on top of freezer door, techline sending product up for exchange review."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ02
Near South Windsor, CT 06074
Gary V.
Job Details: 09/18/2023
"Installed part ordered from previous trip, cycled on and found filter drier restriction, replaced filter drier and tested for leaks and found none, recharged system and cycled back on and unit started cooling, please allow 24-48 hours for temps to regulate."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near South Windsor, CT 06074
Gary V.
Job Details: 09/18/2023
Customer concern is frosting and condensation built up. Inspected and found ff door gasket not sealing properly and adjusted and gasket now sealing properly. All other functions test normal. Allow time for frosting to go away and dissipate.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Worcester, MA 01610
Chris B.
Job Details: 09/18/2023
Replaced part and unit working normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Grafton, MA 01536
Amanda R.
Job Details: 09/18/2023
Over the first year warranty took picture of receipt has 5 year extended warranty needs to be dispatched through left ff light module bad
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Shrewsbury, MA 01545
Amanda R.
Job Details: 09/18/2023
Making noise coming from relay board only on bake quoted for new control
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404KBS0
Near Shrewsbury, MA 01545
Amanda R.
Job Details: 09/18/2023
102 vent motor 71 motor failure 84 overflow switch 91 not draining unit fills and drains wash motor not coming on but is getting power out of control needs sump assembly ; ordrng 1 W11416362 (Sump)
We serviced a
AMANA REFRIGERATOR
Model ART308FFDW11
Near Worcester, MA 01610
Amanda R.
Job Details: 09/18/2023
Replaced compressor vacuumed system recharged with 50g of r600a explained when water bottles freeze then they can put food in it compressor come with filter dryer
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Webster, MA 01570
Amanda R.
Job Details: 09/18/2023
Making noise during spin squealing noises and screeching noises needs gear case job ; ordrng 1 W11449840 (Gear case) and 1 W11481722 (Actuator) and 1 W10721967 (Splutz) and 1 W11510461 (Wash plate)
We serviced a
WHIRLPOOL WASHER
Model HBCDSEGHH
Near Southbridge, MA 01550
Amanda R.
Job Details: 09/18/2023
No model or serial tag explained need to call whirlpool and have them send it out before we can service it
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Vernon, CT 06066
Gary V.
Job Details: 09/18/2023
"Inspected and found unit getting proper voltage, but not powering on at all, unit needs ui panel and main acu, also needs clips and cover, will order parts and call when we can return.; ordrng 1 W11413567 (Ui panel) and 1 W11164276 (Ui harness) and 1 W11618917 (Main acu) and 2 WP8312709 (Clip)s and 1 W11662367 (Cover)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Wilbraham, MA 01095
Roger R.
Job Details: 09/18/2023
Found unit has a bad hub under the wash basket. Replaced and checked. All okay. ; used 1 W10528947 (HUB) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Wilbraham, MA 01095
Roger R.
Job Details: 09/18/2023
Installed new main wash pump assembly. Checked operation all okay.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2612TF1
Near Palmer, MA 01079
Roger R.
Job Details: 09/18/2023
Found no leaks at the tubing that was repaired. Suspect unit sweating from ice dispenser chute. Unit otherwise okay.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDE3
Near Belchertown, MA 01007
Roger R.
Job Details: 09/18/2023
Found unit was in child lock mode. Instructed on how to use child lock feature. ; dspstn on spec-tagged invntry: 1 WPW10591570 MOTOR/SUMP
We serviced a
AMANA RANGE
Model ACR4303MMS0
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 09/18/2023
Replaced element tesla operations no additional issues found everything is working fine rear left burner small burner is the only one that has not been replaced now.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Wethersfield, CT 06109
Chuck M.
Job Details: 09/18/2023
Tech was assigned as a helper;
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 09/18/2023
Dishwasher not powering on. Found loose connections at terminal block. Secured and tested all checks ok.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 09/18/2023
Installed new parts and tested door now closing properly and microwave working as should. ; dspstn on spec-tagged invntry: 1 RIVET-TOOL RIVET TOOL KIT
We serviced a
FRIGIDAIRE RANGE
Model FFEF3016VSD
Near Lincolnton, NC 28092
Ryan S.
Job Details: 09/18/2023
Came to install parts ordered by previous tech. Installed new screws and verified proper operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM02
Near Waterbury, CT 06704
Jimmy R.
Job Details: 09/18/2023
"Checked over unit and found both sections not cooling removed evap cover and found frost only on feed tubes no frost on evaporator, checked compressor and found super hot to touch and not pumping any Freon, shook compressor and could heat Freon starting to bubble inside cabinet frost started to move but would back off compressor faulty. Unit will need new compressor kit, couplers and coupling was not sure on coverage with the second threw fifth year it was not clear and model serial where not registered need to find out in morning and let customer know tried to call but no answer ; ordrng 1 W11580057 (Compressor) and 1 W11504447 (Coupling) and 1 W11504445 (Coupling) and 1 W11506635 (Coupler)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300EWH01
Near Waterbury, CT 06704
Jimmy R.
Job Details: 09/18/2023
"Tested unit and found right side door clunking and jumping when opening door up, checked door hinge and found lower part of door had cracked causing door to pop when opening. Unit needs new right fridge door to fix issue with jumping and closing plus gaskets. parts tentative p/a advised customer door will come to house plz checked and make sure its ok ; ordrng 1 LW10721540 (Right door assembly) and 2 W10460612 (Gaskets)s"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Matthews, NC 28105
Jeff L.
Job Details: 09/18/2023
Did not get rivet gun or rivet delivered to me. Spoke with customer advised the situation and that the office would call and get them rescheduled.Follow up needed; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Matthews, NC 28104
Jonathan J.
Job Details: 09/18/2023
"Complaint customer stating washing machine has ruined over thousand dollars worth of laundry. Dying in blue in color excess soap. Still stuck in laundry. I tested operations of washing machine could not find any faults or issues with the laundry machine. Unit is filling appropriately has a clear waterline going halfway up with water advising customer to use no more than 1 tablespoon of detergent and to try downy unstoppables or something similar for odor. Advise customer on proper loading procedures, place laundry in loose heaps. Going around the outside edge of tub leaving center con empty filling with laundry no more than halfway full."
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Lexington, NC 27292
Vincent O.
Job Details: 09/18/2023
Installed new blower wheel and seal kit. Tested and verified proper operation. All functions check ok. No noises. ; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Charlotte, NC 28270
Jeff L.
Job Details: 09/18/2023
Customer has a brown discoloration in the dishwasher I didnt see any signs of rust around screws and I can rub the discolor out. I also noticed the inner door stained from this dis coloration I also found the outer door panel rusting from above the vent exit. Will call customer when parts come in; ordrng 1 W11625194 (Door panel) and 1 W11098822 (Inner door panel) and 1 W11048456 (Spray arm) and 1 W11039869 (Spray arm)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Denver, NC 28037
Mark C.
Job Details: 09/18/2023
Installed new chute left nameplate with customer. Customer states she never received the door. Contacted office was instructed to contact whirlpool on the shipment status.; saved tckt
We serviced a
MAYTAG DRYER
Model MED5630HW0
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 09/18/2023
Ran dryer and found unit would not heat up checked voltage at terminal block and found 240v acrossed 120v on each leg. Checked thermal fuses and heater found heater bad. Replaced heater and lubed rollers ran dryer and all operations are now working to specs ; used 1 WP3387747 (ELEMENT) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Meriden, CT 06450
Jimmy R.
Job Details: 09/18/2023
"Tested unit and found washer had been restating after getting to the done cycle, checked for error and found F8e1 long fill cycle checked filling and unit filled properly on cold and hot. Ran unit threw a full quick spin cycle and unit wen thew and finished, explained to customer each cycle and the way it goes threw advised to start washer and walk away then come back when complete. Unit is working as designed and to proper specs"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Southington, CT 06489
Jimmy R.
Job Details: 09/18/2023
"Checked over unit and found timer would not advance for customer they would find unit still running and timer in the same place it started. Removed console and checked timer found all connection ok timer receiving proper voltage 120v to black and white with blue tracer timer motor,240 to red and black wires, ohmed out sensor and found reading good. Timer is faulty and working and then not working they will replace unit with new"
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near Southington, CT 06489
Jimmy R.
Job Details: 09/18/2023
"Checked over lights and found lights would come on when opening door and shut when closing if u open door several times they would not turn on, checked door switch and found contact bad causing issue with lights.replaced door switch and lights are now operating and working to specs ; used 1 W11396033 (Switch) from stock"
We serviced a
KITCHENAID MICROWAVE
Model KMLS311HBS1
Near Rocky Hill, CT 06067
Chuck M.
Job Details: 09/18/2023
Installed interlock assembly incorrectly. Shorted PCBA. Ordered PCBA. ; ordrng 1 W11363946 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS42MHX00
Near Wolcott, CT 06716
Jimmy R.
Job Details: 09/18/2023
"Checked over unit and found freezer not freezing items and ice maker not working, checked freezer evaporator and found no frost pattern on bottom half removed cover and found unit only frosted up on one rung of evaporator. Checked compressor and unit was super hot to touch and not pulling any heat on condenser, checked for leaks in system and could not see any leaking checked Freon and unit had some but not enough, added Freon to see if frost pattern would come down and it moved some but not enough. Compressor is starting to fail and needs to be replaced, advised customer on potential leak in cabinet that may not be fixable will know when pulling Freon and vacuume on unit. Customer will hold off for now and let know if wanting to repair"
We serviced a
SAMSUNG WASHER
Model WF45R6100AUS/03
Near Watertown, CT 06795
Jimmy R.
Job Details: 09/18/2023
"Checked over unit and found when machine would wash or spin it would make a clicking noise, ran washer threw a wash and spin cycle and found tub grinding and roaring, removed top and found tub bearing bad making noise tub support had broke causing tub to sit on an angel and cut into motor and door boot. Unit would be better off related with new due to works needed. Washer needs new inner basket,rear outer tub,front outer tub, door boot,front tub witch is no longer available, motor assembly, and extra time and labor parts tentative p/a ; ordrng 1 DC97-21594C (Rear drum assembly) and 1 DC97-21456B (Basket assembly) and 1 DC97-21466A (Front tub assembly) and 1 DC97-21448A (Tub front assembly) and 1 DC93-00168J (Motor assembly) and 1 DC64-03788A (Door boot)"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Manchester, CT 06040
Jeremy B.
Job Details: 09/18/2023
Found neutral bolt in terminal block broken off. Installed new and tested all checks ok.!; used 1 279320 (TERMINAL BLOCK) from stock
We serviced a
MAYTAG WASHER
Model MVWB965HC0
Near Charlotte, NC 28226
Jeff L.
Job Details: 09/18/2023
Replaced lid switch unit ran and checked okCall complete
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Vernon, CT 06066
Jeremy B.
Job Details: 09/18/2023
Need key for service will reschedule for Thursday. ; schdld next appmnt for 9/21 THU PM
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Hebron, CT 06248
Jeremy B.
Job Details: 09/18/2023
Drain pump getting power and only hums. Removed pump found it seized. Replaced and tested all checks ok. ; used 1 W11497943 (DRAIN PUMP/W CHOPPER) from stock
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Simsbury, CT 06070
Ruben C.
Job Details: 09/18/2023
Checked unit unit going off balance found inner basket wobbling could not get agitator base off ordering basket gearcase agitator base and dampers; ordrng 1 W11454738 (Gearcase) and 1 W10521298 (Basket) and 1 W11418231 (Agitator base) and 1 W10780044 (Dampers)
We serviced a
WHIRLPOOL WASHER
Model LA9100XTN0
Near Enfield, CT 06082
Gary V.
Job Details: 09/18/2023
"Installed agitator dogs, cycled and tested fine.; dspstn on spec-tagged invntry: 1 80040 AGITATOR DOGS"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Brookfield, MA 01506
Chris B.
Job Details: 09/18/2023
Complaint that the unit is making loud noises while agitating and would not run a cycle through. Found bad gear case and shifter problems. Quoted parts and labor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Plainville, CT 06062
Ruben C.
Job Details: 09/18/2023
Replaced both freezer door slides tested operation normal door closing normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Monroe, NC 28110
Jonathan J.
Job Details: 09/18/2023
I replace door slides tested operations. Everything is operating normally now door is now closing all the way in Foley. No additional issues found unit appears to be cooling just fine.
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Wingate, NC 28174
Jonathan J.
Job Details: 09/18/2023
"Replace dryer drum, tested operations no additional issues found everything is working properly"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Wingate, NC 28174
Jonathan J.
Job Details: 09/18/2023
Complaint washer wont turn on wont do anything full of water I found drain pump plastics broken harness broken at drain pump. Unit will need pump and harness to fix. ; ordrng 1 W11643701 (Harness) and 1 W11399437 (Drain pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Monroe, NC 28112
Jonathan J.
Job Details: 09/18/2023
Complete upper icemaker is not making any ice. No sound at touchscreen. I found touchscreen is defective. I found icemaker filter was completely frozen over. I found valve is also frozen. Will need to order valve heater and user interface as well as control to fix. No additional issues found at this time.; ordrng 1 W11579561 (Valve) and 1 W11087201 (Heater) and 1 W11579559 (Control) and 1 W11224256 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Rock Hill, SC 29732
Mitch H.
Job Details: 09/18/2023
"Removed and replaced ice maker and panel. Entered diagnostics, ran tests 57 and 45. Ice maker cycled and returned to home position properly. Fill valve actuated and filled ice maker correctly. Operating properly."
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Rock Hill, SC 29732
Mitch H.
Job Details: 09/18/2023
"Checked and ran diagnostics. No stored error codes. Ran washer in quick wash cycle with no load,no unusual noises. Ran heavy duty cycle with comforter in, no unusual noises. Customer insisted on running normal cycle with comforter, still no noises. Unable to duplicate complaint. Customer showed me video of noise, based on video, believe noise coming from gear case. Offered to order gear case, clutch and actuator. Customer wants to talk to Whirlpool. Does not want parts ordered, wants washer replaced. Advised them to contact customer service. She was on phone with them when I left."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Rock Hill, SC 29732
Mitch H.
Job Details: 09/18/2023
"Removed defective compressor, installed new. Charged with nitrogen,checked for leaks, none found. Allowed to sit under charge for 15 minutes, no loss of pressure. Evacuated nitrogen, pulled vacuum, weighed in correct refrigerant charge. Compressor operating and cooling properly."
We serviced a
WHIRLPOOL DRYER
Model WED8127LC0
Near Franklin, MA 02038
Aimee Z.
Job Details: 09/18/2023
Installed tune up and new drum complete; dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Douglas, MA 01516
Angel R.
Job Details: 09/18/2023
"Customer has had unit unplugged could not see if there was frost buildup as it has been defrosted over a week. Tested heater and did not ohm out properly, will order heater. Fan working properly. Frost pattern ok.; ordrng 1 W11650660 (Heater)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Millbury, MA 01527
Angel R.
Job Details: 09/18/2023
"Found panel glitchy, certain buttons not registering. Will order new control and NTC harness as a precaution.; ordrng 1 W11591400 (UI) and 1 W11449075 (Harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Worcester, MA 01602
Angel R.
Job Details: 09/18/2023
"Installed lid lock, tested ok in diagnostics cycle.; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Auburn, MA 01501
Angel R.
Job Details: 09/18/2023
Re-seated spigot into ice maker as it was splashing water up against ice maker guide wall and dripping everywhere. Tested ok but noticed a very slow drip coming from ice maker tray will order new ice maker. ; ordrng 1 W11565638 (Ice maker)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Franklin, MA 02038
Aimee Z.
Job Details: 09/18/2023
Installed new wash pump.Cust had floor covered with card bird. Put my piece plastic over it.Installed new wash pump and tested complete; dspstn on spec-tagged invntry: 1 W11665769 MOTOR/SUMP
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ10
Near Auburn, MA 01501
Angel R.
Job Details: 09/18/2023
"Installed new damper motor, tested it and it works properly and quietly. Customer complaint of previously replaced motor being a bit noisy.; dspstn on spec-tagged invntry: 1 WPW10594329 DAMPER CNTRL"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near East Hartford, CT 06108
Chuck M.
Job Details: 09/18/2023
Customer complaint is that lid is not locking. Inspected and found latch is broken. Ordered latch. ; ordrng 1 W11670519 (Lid Latch)
We serviced a
WHIRLPOOL RANGE
Model JMW3430DS02
Near Hartford, CT 06106
Chuck M.
Job Details: 09/18/2023
Installed console and tested. Microwave combo is working properly.
We serviced a
KENMORE DISHWASHER
Model KDPE234GPS0
Near Southampton, MA 01073
Mike K.
Job Details: 09/18/2023
"Unit starts and fills, wash motor not running. Cancel and it drains fine. Quoted for sump assy, approved. Replaced and tested unit and verified operation; used 1 W11665769 (MOTOR/SUMP) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Agawam, MA 01030
Mike K.
Job Details: 09/18/2023
"Water in unit on arrival, started cycle and did not drain, canceled and did not drain, pump not running.Debris jammed in pump, cleared and pump is working properly. Spray arms are also clogged, not spinning, was able to remove some, but not all and still not spinning. Ordering mid and lower spray arms. Office to contact when parts come in with authorization to schedule return visit.; rqstng P&A on 1 W11101428 (Lower spray arm) and 1 WPW10448645 (Mid level spray arm)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Agawam, MA 01030
Mike K.
Job Details: 09/18/2023
"Parts replaced previously: Control, wire harness twice, actuator, capacitor.Same issue, customer had reduced soap usage and number of types. No errors in history.Unit was disconnected on arrival as they are using a different washer.Connected unit and ran self diagnostic test, completed fine.Cs say after last repair they had not used until came back from vacation, did not run, tried unplugging/plugging in and same.Attempted several times to contact wp techline, calls not going through and got notice from office that their lines are does. Putting on schedule to attempt later; schdld next appmnt for 9/18 MON PM"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Southwick, MA 01077
Mike K.
Job Details: 09/18/2023
Unit is under 1yr wp warranty per service bench.Spray arm had come loose and melted in half. Verified spray arm locks into place on sump assy. Residue on heater.Ordering spray arm and heater element ; ordrng 1 WPW10491331 (Spray arm) and 1 W10518394 (Heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Lexington, NC 27292
Vincent O.
Job Details: 09/18/2023
Installed new compressor. Pulled vacuum and checked for leaks. Recharged system with 56g r600. Tested and verified proper cooling and operation. All functions check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Lexington, NC 27292
Vincent O.
Job Details: 09/18/2023
Installed new auger motor and yoke. Tested and verified proper operation. All functions check ok.
We serviced a
SAMSUNG WASHER
Model WF45R6100AC/US
Near Auburn, MA 01501
Angel R.
Job Details: 09/18/2023
"Found drain pump getting voltage but not running, took a look to see if there was anything clogging the impeller and found nothing. Will order new pump.; rqstng P&A on 1 DC97-20621A (Drain pump)"
We serviced a
KITCHENAID RANGE
Model KFGC506JSS05
Near Douglas, MA 01516
Angel R.
Job Details: 09/18/2023
"Found bake ignitor not working but getting proper voltage, ran broil as well and it is working properly. Tested temp in broil preheat and it tested ok. Will order new igniter for bake.; ordrng 1 W11355922 (Ignitor)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Springfield, MA 01108
Roger R.
Job Details: 09/18/2023
"Found unit had a bad thermal fuse. Replaced and checked, all okay. Notated prior damage to both washer and dryer. ; used 1 279769 (THERMAL CUTOFF) from stock"
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Longmeadow, MA 01106
Roger R.
Job Details: 09/18/2023
"Found unit not heating consistently. Found main board not cycling the power to the transformer. Unit will need a new control and mag tube. ; ordrng 1 W11486781 (Control, main) and 1 W11596034 (Magnetron)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Charlotte, NC 28210
Jeff L.
Job Details: 09/18/2023
Found unit humming when trying to turn checked capacitor it was not working. Replaced capacitor unit ran and checked okCall complete; used 1 W11395618 (Capacitor) from stock
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Medway, MA 02053
Aimee Z.
Job Details: 09/18/2023
F8e6. Water hazard under 880 ohm needs new valve Also found the cntrol blinking on and off control malfunction ; ordrng 1 W11624943 (Cntrl) and 1 W11614515 (Valve) and 1 W11524850 (Valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Bristol, CT 06010
Ruben C.
Job Details: 09/18/2023
Replaced float switch and standpipe tested operation normal. Ran cycle and no water leaking at this time cust will run unit a whole cycle
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Bristol, CT 06010
Ruben C.
Job Details: 09/18/2023
"Checked unit found door latch not closing ordering hinges and door latch cust has to have unit acessable for repair unit is in tight spot; rqstng P&A on 1 W11412299 (Switch) and 1 W11573703 (Left hinge) and 1 W11573702 (Right hand), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Charlotte, NC 28278
Robert A.
Job Details: 09/17/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.