We serviced a
FRIGIDAIRE RABGE
Model FGEF3035RFA
Near Westfield, MA 01085
Mike K.
Job Details: 09/19/2023
"Burners are fine, it is the bake element that has burned out. Quoted for bake element/labor. Saved estimate. Collected for service call."
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Huntersville, NC 28078
Vincent O.
Job Details: 09/19/2023
Found no continuity at control to motor. P5 connection. No voltage to motor. Checked continuity at motor. Reading 15ohms. Should be 16-18. Slightly low. Order and replace harness and motor. ; ordrng 1 W11213034 (Harness)
We serviced a
HOTPOINT WASHER
Model HSWP1000M3WW
Near Springfield, MA 01109
Chris B.
Job Details: 09/19/2023
Complaint that the unit is not draining correctly. Found no issues with the washer. Great draining and lid switch is working correctly. Agitating correctly. Trip charge already collected in advance.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KBL2
Near Longmeadow, MA 01106
Chris B.
Job Details: 09/19/2023
Complaint that the unit is not drying out correctly. Ran three diagnostic cycles and heating element will not turn on. Got 13ohms on P4 3-2 but no voltage present at the end of diagnostic to the heating element. Will order control board. Customer prefers after 10am.; ordrng 1 W11672225 (Control Board) and 1 W11573758 (Thermostat)
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Denver, NC 28037
Mark C.
Job Details: 09/19/2023
Unable to recreate issue unit is fully operational. Instructed customer on proper use and care of the unit.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0J
Near York, SC 29745
Mitch H.
Job Details: 09/19/2023
"Customer says issue is intermittent but sometimes has to cancel cycle and start over to stop noise. Tested and checked gear case, clutch and motor, no issues found. Ran diagnostics. Found F2E2 control error. Ordering control. Scheduled return for 9/22 8-1; ordrng 1 W11513246 (Control)"
We serviced a
KITCHENAID OVEN
Model KODE500EBS20
Near Blacksburg, SC 29702
Mitch H.
Job Details: 09/19/2023
"Removed oven door. Disassembled and replaced outer door. Reinstalled door, checked operation, working properly."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Stanley, NC 28164
Ryan S.
Job Details: 09/19/2023
Came to install part ordered by previous tech. Installed new tub on dishwasher took everything off old dishwasher and installed on new tub. Took pictures after installing parts and unit is ready for use. Unit is in a new build and wasnt installed yet.
We serviced a
CROSLEY WASHER
Model VAW3584GW2
Near Lancaster, SC 29720
Jonathan J.
Job Details: 09/19/2023
Complaint washer not spinning unit will not progress past spin cycle I found f0e5 washer overload out of balance. Only code in fault history I checked suspension rods no damage I checked drain pump is working fine all valves working fine. Tub spinning fine agitator working fine. I did find 2 tabs of laundry detergent and 2 tabs of Sofner had been used. Lots of coins in the bottom. Front left level leg was out of adjustment I adjusted to help level washer better. No additional issues found at this time.
We serviced a
JENN-AIR WALL OVEN
Model JJW3430DS01
Near Coventry, CT 06238
Amanda R.
Job Details: 09/19/2023
Replaced console tested broil and preheated oven to 350 operation normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Shrewsbury, MA 01545
Roger R.
Job Details: 09/19/2023
Found unit has frost buildup on the refrigerator evaporator. Due to unit not draining properly. Will need a new drain pan service kit. Quoted $100.54 for kit and $249 labor rate. Will order and return to install. Checked deli drawer harness and functionality with diagnostics. All tests of deli drawer pass; ordering1 W11457241 (PAN-DRIP)
We serviced a
WHIRLPOOL OVEN
Model WFC150M0JW3
Near Plainville, CT 06062
Ruben C.
Job Details: 09/19/2023
Checked unit door is normal but found seal was not installed correctly reinstalled tested normal
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Bristol, CT 06010
Ruben C.
Job Details: 09/19/2023
Replaced gearcase control and sputch tested operation normal ran diagnostics normally no abnormal noise detected ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11454741 GEARCASE
We serviced a
GE DISHWASHER
Model GSD4020Y72BB
Near Charlotte, NC 28209
Robert A.
Job Details: 09/19/2023
Cx complaint that the unit is not starting. I inspected the unit to confirm the complaint. I found the switch for the DW was off. I turned on the switch and tested the unit for the cx. The unit is working as designed. I collected the service fee by CC.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Charlotte, NC 28214
Robert A.
Job Details: 09/19/2023
Changed cust main control. Tested unit ran normally. No unusual noises no leaks.Unit working as designed.
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Charlotte, NC 28214
Robert A.
Job Details: 09/19/2023
I removed the dryer and started to install the parts but found the wall outlet with a gfci was tripped. I reset the outlet at the wall and checked for error codes as well ran a test cycle. I left the drain pump with the cx. The unit worked as designed. Its recommended for the wall outlet associated with a washing machine to not have a gfci to avoid random tripping.; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Suffield, CT 06078
Gary V.
Job Details: 09/19/2023
"Installed wash parts and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11665769 MOTOR/SUMP"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Somers, CT 06071
Gary V.
Job Details: 09/19/2023
"Inspected and found cam assy broken, replaced with new cam and cycled, tested fine.; used 1 W10721967 (CAM KIT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Milford, MA 01757
Angel R.
Job Details: 09/19/2023
"Installed UI and latch, did not need suspension rods. Tested suspension and it was ok just needed adjustment of feet. Calibrated unit and ran diagnostic cycle and tested ok and balanced.; dspstn on spec-tagged invntry: 1 W10810403 DOOR LOCK"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near North Attleborough, MA 02760
Aimee Z.
Job Details: 09/19/2023
F5e4 lock F7e1 cant tell speed of tech found the acu on and off slowRan diagnostics found the seal on drain pump leaks.Also needs a lid latch opening and locking up Found water in the cap and mtr. Basement had water in it.; ordrng 1 W11399437 (Drain pump) and 1 W11395618 (Cap) and 1 W11394572 (Latch)
We serviced a
THERMADOR DISHWASHER
Model DWHD650WPR/13
Near Franklin, MA 02038
Aimee Z.
Job Details: 09/19/2023
Found water by the switch . Dried-out the pan and ran found leak at valve drips; ordrng 1 10023852 (Valve)
We serviced a
WHIRLPOOL DRYER
Model WED9400SZ1
Near Foxborough, MA 02035
Aimee Z.
Job Details: 09/19/2023
"Found the blower broken, replaced and checked the bearing Al good and belt.Tested dryer complete; used 1 WP697772 (Blower) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Manchester, CT 06040
Jeremy B.
Job Details: 09/19/2023
Whole unit not cooling found compressor tripping off on overload and compressor very hot. Needs new compressor. ; ordrng 1 W11547313 (Compressor) and 1 W11506635 (Coupler) and 1 876765 (Tube kit) and 1 Xtratime (Xtra time)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Enfield, CT 06082
Gary V.
Job Details: 09/19/2023
"Inspected and couldnt replicate any noises or problems at this time, all functions test normal at this time."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Bristol, CT 06010
Ruben C.
Job Details: 09/19/2023
Checked unit found basket has severe wobble cuasing off balance could not take off washplate ordering basket gearcase agitator and dampers 2times; rqstng P&A on 1 W10752187 (Screw) and 1 W10752283 (Washplate) and 1 W10752719 (Basket) and 1 W11130362 (Dampers) and 1 W11454734 (Gearcase) and 1 Time (Extra time)
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW2
Near Rock Hill, SC 29730
Jonathan J.
Job Details: 09/19/2023
"Complaint need dryer checked out as it was purchased online at auction. As new unit appears to be bringing you no dents no dings no damage no scratches no abnormalities that I can see. Unit is working as it is supposed to be highly advising customer to connect unit to venting system and ensure venting is going outside properly, as customer has never owned a gas dryer before. Cannot honor purchase receipt from auction as there is no model or serial number on the receipt. Customer stated they are going to reach out directly to the seller as the seller told them it was under warranty and new."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Huntersville, NC 28078
Robert A.
Job Details: 09/19/2023
Cx complaint that the unit is not sealing. I inspected the unit to confirm the complaint. I found the gasket was installed backwards. I corrected the gasket positions and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID MICROWAVE
Model KMHC319LSS00
Near Charlotte, NC 28273
Robert A.
Job Details: 09/19/2023
Made multiple checks voltage at wall outlet. Also at board 121 volts . Fuse is good. After checking connections on board unit powers up. Unit is working as designed.
We serviced a
FRIGIDAIRE RANGE
Model GCRE3060AFG
Near Springfield, MA 01129
Chris B.
Job Details: 09/19/2023
Complaint that the glass top is cracked. Customer mentioned that the cost of parts and labor is more then the stove itself and they will contact the insurance company. Quoted for parts and labor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Northampton, MA 01060
Mike K.
Job Details: 09/19/2023
"Just moving in and no ice. Was able to get icemaker to advance, but no water. Checked and there is no water hookup for unit."
We serviced a
WHIRLPOOL RANGE
Model WML55011HS07
Near Charlotte, NC 28273
Robert A.
Job Details: 09/19/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG RANGE
Model MES8800FZ5
Near Union, CT 06076
Gary V.
Job Details: 09/19/2023
"Inspected and floor had previous scratches and had damage waivers signed. Inspected and found f3e2, drawer sensor connection. Found pin connectors loose for drawer sensor. Tightened and adjusted, cycled drawer and oven up to temp and tested fine."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Somers, CT 06071
Gary V.
Job Details: 09/19/2023
Customer needed to reschedule. She will call in of office can call for return date.; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WOS31ES7JS21
Near Enfield, CT 06082
Gary V.
Job Details: 09/19/2023
"Inspected and found door locked, unlocked door, and replaced lock, cycled and tested fine."
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Enfield, CT 06082
Gary V.
Job Details: 09/19/2023
"Inspected and found 10-15 degree variations in ff temp, unit needs control box and ff thermistor, will order parts and call when we can return.; ordrng 1 W11660617 (Control box) and 1 W11438736 (Ff thermistor)"
We serviced a
MAYTAG WASHER
Model MHW4100DW0
Near Enfield, CT 06082
Gary V.
Job Details: 09/19/2023
"Inspected and found multiple problems, door hinge broken, faults for long drain and pressure system, quoted for repair and he will call if wants repaired. This will be a 2 tech job."
We serviced a
GE RANGE
Model Jb705ed1es
Near East Longmeadow, MA 01028
Chris B.
Job Details: 09/19/2023
Complaint that the unit touch panel would not illuminate. Customer switch the breaker off and back on and display came back on. Found no issues with the stove. Collected trip fee. Mentioned to the customer about hard resetting the unit when problems like this occur.
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Denver, NC 28037
Mark C.
Job Details: 09/19/2023
Customer states unit will not finish a cycle. Placed unit into rinse spin to find the unit is throwing a long fill error. Upon inspection found debris in the inlet filter screens. Cleared debris ran cycle again unit is fully operational.; dspstn on spec-tagged invntry: 1 W11400681 CNTRL-ELEC
We serviced a
KITCHENAID DISHWASHER
Model KDTM704ESS0
Near Charlotte, NC 28278
Robert A.
Job Details: 09/19/2023
Cx complaint that the unit is making noise during the cycle. I inspected the unit to confirm the complaint. Lower arm was loose and misaligned . Aligned and advised on usage. Showed cust how lower arm lines up. Cust oked Ran short test cycle to listen for noises. Ran unit in front of customer. The unit is working as designed.
We serviced a
AMANA MICROWAVE
Model AMV2307PFS07
Near Charlotte, NC 28216
Ryan S.
Job Details: 09/19/2023
"Returned to install parts ordered. Installed new magnatron, cap, transformer and diod. Reassembled unit and ran unit with cup of water test. Unit working properly. ; dspstn on spec-tagged invntry: 1 W11256462 DIODE UNIV"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED25RFXFW00
Near Mooresville, NC 28117
Mark C.
Job Details: 09/19/2023
Unit is not cooling properly due to poor airflow thru the condenser coil. Cleaned coil unit is fully operational.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH04
Near Hartford, CT 06106
Jeremy B.
Job Details: 09/19/2023
Refrigerator still not cooling. Found a leak on the aluminum suction line where it bends out of the cabinet and a couple inches up in the cabinet. Can not repair the leak. Called tech support documented my findings was given this SR#7737363117
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Charlotte, NC 28216
Ryan S.
Job Details: 09/19/2023
"Returned to install parts ordered by previous tech. Upon arrival put new start device on unit and unit started with non noise out of ordinary and frost pattern started in freezer. Let unit run for 15 min and frost pattern covered evap in entirety. Found compressor not too hot and not making any noise. Cut off unit and turned back on and compressor still working properly. Informed customer last start device may have been defective, left compressor with customer. Informed customer to give 24 hrs for proper cooling temps. Verified proper operation when leaving. ; used 1 8201786 (OVERLOAD/RELAY KIT) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Lexington, NC 27292
Vincent O.
Job Details: 09/19/2023
"New tub has top caved in. Took pic of new and original for comparison. Customer did not even open box to confirm. Took pics of unopened box in garage and damage upon opening. This will be the second damaged tub received for this property. Customer will be required to open box and inspect thoroughly. Ensuring no dents, dings, holes, etc. Spoke with office and informed of situation. Reordering tub once more. Putting in p&a to ensure this is looked at. ; rqstng P&A on 1 W11409866 (Tub)"
We serviced a
KITCHENAID KITCHEN
Model KDTM504EPA1
Near Charlotte, NC 28277
Jeff L.
Job Details: 09/19/2023
Replaced sump assembly and heater unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 W10703867 HEATER
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Charlotte, NC 28277
Jeff L.
Job Details: 09/19/2023
Found glass not secure to lid frame its sliding in and out of frame it needs to be replaced. All other operations are normal. Office will call customer when part comes inPart#W11470212; ordrng 1 W11470212 (Glass lid)
We serviced a
AMANA MICROWAVE
Model AMV2307PFB07
Near Charlotte, NC 28277
Jeff L.
Job Details: 09/19/2023
Found the exhaust fan turning on speed 1 and 2 this unit on the bottom is designed different than others instead of 2 vents with filter on each side of the bottom its a singular vent in center of bottom I felt sir pulling from left side but not right side when I removed the bottom. The unit is also about 2 1/2 ft above stove. Gonna replace the exhaust motor to see if there is any difference.W11441128; ordrng 1 W11441128 (Exhaust fan)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Burlington, CT 06013
Ruben C.
Job Details: 09/19/2023
Replaced ice maker advised cust to give 24 hours to allow for ice
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Lancaster, SC 29720
Jonathan J.
Job Details: 09/19/2023
"Complaint filter light will not turn off. I have tried to replace the filter, no change. I found no issues with the filter, light or user interface. All I did was showed customer how to hold the two buttons to reset the filter, ice button and light button together for three seconds, no additional issues found no icemaker issues. No additional cooling issues. Nothing reported by customer. Everything is working as normal."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Avon, CT 06001
Ruben C.
Job Details: 09/19/2023
Checked unit found freezer door is warped at bottom cuasing air to go in freezing around bottom front took pic ordering door and glides; ordrng 2 W11658403 (Glides)s and 1 12977880SQ (Frezer door stainless)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Manchester, CT 06040
Chuck M.
Job Details: 09/19/2023
"9/19/23 9:19: CM rspndd 9/19 TUE, ___"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near West Hartford, CT 06117
Ruben C.
Job Details: 09/19/2023
Checked unit found no frost pattern on bottom of evap coil froze around fan motor gave cust estimate for comp and evap
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Charlotte, NC 28269
Ryan S.
Job Details: 09/19/2023
"Unit is a empty new build. Builder said water not dispensing, found water wouldnt come out but valves energizing. Pulled unit out on sliders and found hose was kinked when pushed back. Pulled up hose and ran dispenser, unit now dispensing properly. Verified proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Rock Hill, SC 29732
Mitch H.
Job Details: 09/19/2023
"Checked and ran diagnostics. All components tested good. No error codes. All fans, thermistors and other components checked good. Refrigerator temperatures at set point. No issues of anything freezing except in crisper drawers. Advised customer to adjust temperatures slightly within range."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Fort Mill, SC 29708
Mitch H.
Job Details: 09/19/2023
"Removed and removed pump/motor. Tested, started cycle, allowed to fill and begin washing. Checked for leaks, none found. All operating properly. Cancelled cycle, unit drained, no leaks."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Tega Cay, SC 29708
Mitch H.
Job Details: 09/19/2023
"Removed and replaced timer and knob. Tested, dryer operating properly."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Fort Mill, SC 29708
Mitch H.
Job Details: 09/19/2023
"Replaced control board and harness. Reassembled, ran DLMS calibration, then diagnostics cycle. All functions operating properly."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Fort Mill, SC 29715
Jonathan J.
Job Details: 09/19/2023
"Complaint, power button takes multiple times to get it to turn off not keeping time not updating properly date keeps going haywire time keeps going haywire. Technical Service Pointer #: W11525545 Rev B Action Required: MandatoryRelease Date: April, 2021 Correction:This issue has been fixed in the latest software which is there in production as well as this is available OVER THE AIR (OTA) update. Consumers need to connect the oven to the internet to get the latest software.customer paired their phone to the oven while I was in home with no issues so"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Worcester, MA 01605
Angel R.
Job Details: 09/19/2023
"Installed valves, tested ok.; dspstn on spec-tagged invntry: 1 WPW10238100 VALVE"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Worcester, MA 01603
Angel R.
Job Details: 09/19/2023
"Installed hinge, tested ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near New Britain, CT 06053
Jeremy B.
Job Details: 09/19/2023
Installed new compressor pulled a vacuum then recharged. Please allow 24hrs for temps to stabilize. ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Charlton, MA 01507
Roger R.
Job Details: 09/19/2023
"Installed new actuator and checked , all okay."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Attleboro, MA 02703
Aimee Z.
Job Details: 09/19/2023
Found not draining Cust has a corner cabinet has original hose with rubber hose connected and the water isnt drain through it. Found connection at under sink tight on the post. Plastic and dont want to break taking off.Cust needs to installed per install guide. Theres no drain loop or air trapI mentioned to the son when I installed new wash pump.Called tech line spoke to RobertWill need extension hose W11381654 12 foot could add air gapSucked water out needs plumber to installed properly No parts until resolve the drain Sr 7737363243
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Charlotte, NC 28270
Jeff L.
Job Details: 09/19/2023
"Found freezer evaporator cover covered in frost as well as the evaporator. The thermal fuse on the heater assembly is bad. Im also gonna put on a defrost sensor when I return. The fan motor is working normal, the control is good and the only failure at this time is defrost issued. Office will call customer when part comes inPart#W11650660; ordrng 1 W11650660 (Heater assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Charlotte, NC 28205
Jeff L.
Job Details: 09/19/2023
Found freezer froze up due to faulty defrost heater and evap fan motor has been locked up in ice so I replacing that as a precautionary measure. I will return 9-22-23 am; ordrng 1 WP2315549 (Evaporator motor) and 1 W11650659 (Heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI0FSAXVY011
Near Charlotte, NC 28278
Robert A.
Job Details: 09/19/2023
Installed cust ff gasket and heated to form with heat gun. Gasket is sealing normally. Unit working as designed. ; dspstn on spec-tagged invntry: 1 W10830055 DOOR GASKET
We serviced a
WHIRLPOOL TRASH COMPACTOR
Model GX900QPLB0
Near East Longmeadow, MA 01028
Chris B.
Job Details: 09/19/2023
Customer found that the breaker was tripped and didnt need service for the trash compactor. No repairs nor diagnosing done.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near West Springfield, MA 01089
Mike K.
Job Details: 09/19/2023
"Replaced up control and harness, verified operation in normal cycle. I control does not include membrane, but membrane stuck back in position. If any further issue of membrane coming off would need to order console assy W11660284."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Chicopee, MA 01013
Mike K.
Job Details: 09/19/2023
"Unit is located at 242 Chicopee at, owner lives at 238 and rents out next door house. Best to park in driveway between houses.Replaced sump assy and ran normal cycle, filled and wash motor working fine. Cancelled and drained fine with no leaks found"
We serviced a
HOTPOINT REFRIGERATOR
Model CSX22DMB
Near Granby, MA 01033
Mike K.
Job Details: 09/19/2023
Replaced lower hinge assy and door closing properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Hadley, MA 01035
Mike K.
Job Details: 09/19/2023
Replaced door moving all components over from old door. Replaced gasket steamer out wrinkles. Cs to leave door shut for rest of day to allow to form
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Lexington, NC 27295
Vincent O.
Job Details: 09/19/2023
Upon arrival found unit DOA. Unit would not turn on or enter diagnostics at all. Drum light would come on. Checked Volta and verified proper power supply. Performed hard reset at breaker. Unit now working. Allowed unit to run several minutes and felt breaker to see it was hot. Breaker seems ok. All functions check ok at this time. If issue returns customer will need control and console replaced.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Troutman, NC 28166
Vincent O.
Job Details: 09/19/2023
Installed new cooktop and tightened console. Tested and verified proper operation. Console is properly secured. All functions check ok.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Mount Ulla, NC 28125
Vincent O.
Job Details: 09/19/2023
Found unit will begin cycle but go straight to done after basket begins to turn. Ran diagnostics and found f7e1 tachometer misreading. Replaced actuator. Tested and verified proper operation. All functions check ok. ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 09/18/2023
Complaint frost forming bin freezer section I found door is warped causing air to leaking into freezer top left corner warped. Customer declined repair today.
We serviced a
GE RANGE
Model JB650DF1WW
Near Windsor Locks, CT 06096
Gary V.
Job Details: 09/18/2023
Inspected and found unit infested with mice and we would not be able to service unit.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Agawam, MA 01030
Mike K.
Job Details: 09/18/2023
"Parts replaced previously: Control, wire harness twice, actuator, capacitor.Same issue, customer had reduced soap usage and number of types. No errors in history.Unit was disconnected on arrival as they are using a different washer.Connected unit and ran self diagnostic test, completed fine.Cs say after last repair they had not used until came back from vacation, did not run, tried unplugging/plugging in and same.Attempted several times to contact wp techline, calls not going through and got notice from office that their lines are does. Putting on schedule to attempt later; schdld next appmnt for 9/18 MON PM"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHT1425VV03
Near Worcester, MA 01604
Chris B.
Job Details: 09/18/2023
Complaint that the unit is dripping water in the back. Found drip pan no placed correctly in its spot of the drain hose. Adjusted drip pan and unit working normal. No parts needed for replacement.
We serviced a
MAYTAG REFRIGERATOR
Model MSD2957AEW
Near Charlotte, NC 28273
Robert A.
Job Details: 09/18/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Charlotte, NC 28278
Robert A.
Job Details: 09/18/2023
Cx complaint that the LF burner is not lighting. I inspected the unit to confirm the complaint. I found the dual burner head was too tight not allowing proper gas flow. All other burner worked fine. I loose the dual burner head to allowing good gas flow and tested the unit for the cx. The unit works as designed.
We serviced a
JENN-AIR COOKTOP
Model JED3430GB01
Near Windsor, CT 06095
Chuck M.
Job Details: 09/18/2023
Installed bezels. Checked ok.
We serviced a
WHIRLPOOL RANGE
Model KSEG700ESS6
Near Farmington, CT 06032
Chuck M.
Job Details: 09/18/2023
Customer complaint is that left front burner is not working. Found infinite switch open. Ordered infinite switch and element. ; ordrng 1 W11129442 (switch-inf) and 1 W11563195 (Left Front Element)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Lake Wylie, SC 29710
Mitch H.
Job Details: 09/18/2023
"Tested and ran diagnostics. No stored error codes. Customer says unit ran for 6 hours and never finished cycle. Then when they tried the next day unit filled but didnt start. Tested, dishwasher filled and started properly. Ordering control board. Board is special order. Advised customer that office will call to schedule when part arrives; ordrng 1 W11637583 (Control), dspstn on spec-tagged invntry: 1 W10518394 HEATER"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Huntersville, NC 28078
Mark C.
Job Details: 09/18/2023
Unit is not making ice due to a faulty bin level sensor. Unit is also leaking due to a faulty valve. ; ordrng 1 W11482383 (Valve) and 1 W10898445 (Emmiter) and 1 W10870822 (Reciver)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Huntersville, NC 28078
Mark C.
Job Details: 09/18/2023
Unit is not cooling due to a faulty control module.; ordrng 1 W11666427 (Control assembly)
We serviced a
SAMSUNG DRYER
Model Dv42h5200ef/a3
Near Charlotte, NC 28214
Ryan S.
Job Details: 09/18/2023
"Cam rot replace parts ordered by previous tech. Installed new drum wheels. Installed parts and ran unit, no noise present. Verified proper operation."
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Belmont, NC 28012
Ryan S.
Job Details: 09/18/2023
"Customer complained unit didnt finish cycle and gave error code. F8e3, and f7e 9 and f0e3 errors foudn in memory. Ran service mode and condors fan any issues with water valves or draining or pressure switch. Found slider was worn. Replaced from ts. Ran unit on normal cycle and unit filled and started washing. ; used 1 W10734521 (SLIDER) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Charlotte, NC 28277
Jeff L.
Job Details: 09/18/2023
Replaced glass per whirlpool tech support. The unit is still making a grinding noise and when I turn the glass by hand the rollers rolling on surface of microwave frame in a circular motion is making the noise it may be the sound of these microwaves Ive not heard it this loud. So Im gonna order all parts for the rotating glass and if that doesnt fix the problem I will contact whirlpool for the 2nd time. Good possibility the frame is warped if so its very minor cant be seen with the eye.; ordrng 1 W10642989 (Stirrer motor) and 1 W11245707 (Coupler support) and 1 W11252182 (Turn table ring)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Mooresville, NC 28117
Vincent O.
Job Details: 09/18/2023
Found hinge spring popped off. Replaced hinges. Tested and verified proper operation. All functions check ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Mooresville, NC 28117
Vincent O.
Job Details: 09/18/2023
Found freezer evap frozen over and fan hitting ice. Unit will need fan replaced. Fan is covered under 1yr warranty. Customer has recently had reverse osmosis system installed and says that is when plastic taste began. Per manufacturing unit is not supposed to be hooked to RO. There is also no filter installed in refrigerator. Customer would like to replace ice maker as a precaution. Ordering fan and ice maker. ; ordrng 1 W11249952 (motor-evap) and 1 W11658802 (Ice maker)
We serviced a
GE DRYER
Model GFT14ESSL0WW
Near West Hartford, CT 06119
Ruben C.
Job Details: 09/18/2023
Replaced motor and blowers still need to talk to office Randy too late office closed; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Mount Ulla, NC 28125
Vincent O.
Job Details: 09/18/2023
Installed new suspension. Found rotor bolt is seized and stripped. Rotor will have to be broken off in order to repair. Ordering rotor. This should also be a 2X slot job as it is 2 repairs in one. Left all parts with customer. ; ordrng 1 W11260238 (Rotor)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Lexington, NC 27292
Vincent O.
Job Details: 09/18/2023
Installed new control. Ran normal cycle and verified unit fills and begins to wash. Verified unit drains properly. All functions check ok.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Gastonia, NC 28052
Ryan S.
Job Details: 09/18/2023
"Returned to install parts ordered. Installed new harnesss and door switch. Ran bake preheat tot 350? and unit preheated. Door lock working also as it unlocked itself as soon as I powered it on, which it didnt do previously. Verified proper operation."
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258DEM00
Near Worcester, MA 01604
Chris B.
Job Details: 09/18/2023
Complaint that the unit is not cooling properly. Found compressor running through diagnostics and very hot to the touch. Bad compressor not cooling. Cap is good and start device is good. Refrigerator still under warranty 120 months on sealed system. ; ordrng 1 W10507884 (Compressor) and 1 WPW10143759 (Dryer Filter) and 1 876764 (Valve) and 1 WP978025 (Valve) and 1 978026 (Valve) and 1 978027 (Valve) and 1 W11506635 (Processing Tube) and 1 2xFrameJob (2x Frame Job)
We serviced a
WHIRLPOOL COOKTOP
Model KCED600GBL01
Near Farmington, CT 06032
Chuck M.
Job Details: 09/18/2023
Customer complaint is that cooktop bezels are not sticking any longer they are loose. Ordered bezels. P&A. ; rqstng P&A on 5 W10853046 (bezel-knob)s
We serviced a
WHIRLPOOL DRYER
Model LER6611LQ0
Near Lexington, NC 27292
Vincent O.
Job Details: 09/18/2023
Again...this is not a rework! Unit worked fine for 3 loads and then would not start at all. Checked and verified proper power supply and operation of door switch. Order and replace timer and start switch. ; rqstng P&A on 1 WP3979618 (Timer) and 1 WP3398095 (Switch)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Davidson, NC 28036
Mark C.
Job Details: 09/18/2023
"Installed new ice bin, evaporator cover, defrost heater and Orion assembly. Unit is fully operational."
We serviced a
KITCHENAID MICROWAVE
Model KMLS311HSS09
Near Cornelius, NC 28031
Mark C.
Job Details: 09/18/2023
Unit is fully operational units hinge makes noise due to the friction of the pins in the hinge.
We serviced a
FRIGIDAIRE RANGE
Model LFEF3054TFT
Near Bessemer City, NC 28016
Ryan S.
Job Details: 09/18/2023
"Installed new glass top. Customer was home this time and spoke good English, the person here last time didnt. And didnt say anything about the burner not working intermittently, found front left surface burner not working at all this time, all burners were working during last call. Ordering control and surface element . Informed customer office will call when job is authorized and parts come in. ; rqstng P&A on 1 5304533520 (Burner), ordrng 1 316436000 (Switch)"