We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Huntersville, NC 28078
Mark C.
Job Details: 06/30/2023
Installed new door tracts unit is fully operational.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Worcester, MA 01606
Chris B.
Job Details: 06/30/2023
Complaint that the unit is leaking water. Found hose kinked and was not draining properly over flooding the the tub. Readjusted the hose and unit running normal. No more leaks.
We serviced a
WHIRLPOOL WASHER
Model MVWC360AW0
Near Auburn, MA 01501
Chris B.
Job Details: 06/30/2023
Complaint that the unit is leaving clothes wet. Found stripped out and rusted gear case and hub. Quoted parts and labor but customer will look into another unit. Collected trip fee.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Worcester, MA 01604
Chris B.
Job Details: 06/30/2023
Replaced all parts and dishwasher running normal. No leaks detected. ; dspstn on spec-tagged invntry: 1 8269144A DRAIN HOSE and 1 WPW10545278 DRAIN HOSE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Worcester, MA 01604
Chris B.
Job Details: 06/30/2023
Replaced door and adjusted all hinges. Unit working normal. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model ntw4516fw3
Near Shrewsbury, MA 01545
Chris B.
Job Details: 06/30/2023
Complaint that the unit is not washing in any cycle. Found bad inlet valve hot side no water flow. Will replace part with TS-W11210459. Ran diagnostic test and unit running normal. Unit very unleveled and adjusted all feets.; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Charlotte, NC 28214
Robert A.
Job Details: 06/30/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Cheshire, CT 06410
Jimmy R.
Job Details: 06/30/2023
"Tested unit and found machine would fill up but never wash, checked errors and found 4-3 wash motor not operating 7-1 heater not coming on ran unit and checked voltage to wash motor found 120v wash motor faulty. Replaced motor&sump ran a diagnostics cycle to clear errors and reset unit, checked all functions and unit is now working to specs ; used 1 W11025157 (Sump&motor) from stock"
We serviced a
MAYTAG WASHER
Model MVWP575GW0CC
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 06/30/2023
Washer not spinning out. Found worn hub and worn teeth on gearcase needs new. ; ordrng 1 W10528947 (Hub) and 1 W11454738 (Gesrcase) and 1 W11418231 (Agitator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIH03
Near Springfield, MA 01118
Roger R.
Job Details: 06/30/2023
Installed new main control due to unit not defrosting properly. Reset control and all okay.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Denver, NC 28037
Mark C.
Job Details: 06/30/2023
"Unit leaks due to the fastener on the valve coming out, allowing the valve to shift secured valve unit has no leaks"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Woodstock, CT 06282
Amanda R.
Job Details: 06/30/2023
Replaced sump assembly tested operation normal ; dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Sutton, MA 01590
Angel R.
Job Details: 06/30/2023
Found UI not responsive. Quoted customer on parts and install and they will think about it.
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Shrewsbury, MA 01545
Angel R.
Job Details: 06/30/2023
"Customer wanted to know why some cycles would not allow her to choose medium spin. Explained in normal wash will only allow fast or off for spin. Machine has no error codes and is working properly. User error, advised her to read user manual."
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Grafton, MA 01536
Angel R.
Job Details: 06/30/2023
"Compressor not working again, will order new one also please book for two times slots.; ordrng 1 W11506635 (Coupler) and 1 W11370574 (Compressor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHMO2
Near Hopedale, MA 01747
Angel R.
Job Details: 06/30/2023
"Replaced valve, checked IM which was looking petty corroded. Checked ice bin for cracks. Everything checked out. Valve tested ok after install, no leaks.; dspstn on spec-tagged invntry: 1 WPW10179146 VALVE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Farmington, CT 06032
Chuck M.
Job Details: 06/30/2023
Customer complaint is that LEDs were flickering. Inspected and found left pantry drawer LED was dim. Replaced from T/S and tested. Lights are working properly. ; used 1 W10695459 (LED MODULE) from stock
We serviced a
KITCHENAID RANGE
Model KFED500EWH03
Near Springfield, MA 01118
Roger R.
Job Details: 06/30/2023
Found both heaters working and oven heating. Adjusted temperature up ten degrees in the control using the calibration feature.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS586FIEE00
Near Longmeadow, MA 01106
Roger R.
Job Details: 06/30/2023
Installed new fountain board due to erratic ice maker operation. All okay.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Hartford, CT 06114
Chuck M.
Job Details: 06/30/2023
Installed hinges and tested. Lid is closing and locking properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Suffield, CT 06093
Gary V.
Job Details: 06/30/2023
"Concern is no cooling, inspected and found unit running temps at 0 and 40, all fans and compressor, lites and ui display all working and responding properly, unit may have accidentally been put into demo mode and now unit is testing completely normal. Tested fine."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Charlotte, NC 28226
Jeff L.
Job Details: 06/29/2023
Found dishwasher not draining had a real loud humming noise pull the pump out and found nothing but the propeller wheel was just spinning replaced drain pump motor checked all other components I did find the wash motor making a somewhat loud humming noise while washing but at the end of repair I did find cock a roach infestation. Please (see pic) due to that I cannot guarantee any good repairs on this unit and would advise flag this dishwasher as it may have many issues. at this time unit ran and checked ok(Call complete); used 1 W11412291 (Drain pump) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Charlotte, NC 28278
Jeff L.
Job Details: 06/29/2023
"Found cold air getting in on right top and side of freezer door. I heat treated the gasket and realigned the door and raise the front up a little bit. The gasket is sealing all way around the frame and at this time there is no air escaping or warm air getting in. No cracks in corner seams of frame, I see nothing in freezer that would allow warm air in other than the door gasket being the frost is up front on right side. Gonna advise customer to let it rGo for a couple of days and see how it does. Again I emphasize please push door shut with center of handle till you feel it secure against the frame. If customer calls back I would suggest calling tech line and documenting.(Call complete)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM01
Near Charlotte, NC 28278
Jeff L.
Job Details: 06/29/2023
"Customer said the power surged a few days ago and unit kicked back on and is running normally. Checked for leak in seal system no leaks holding at proper Freon amount.Evap has a good frost pattern the damper motor is allowing cold air over to fridge section, suction line at compressor is good and hot. The evaporator fan motor is running, the compressor is running. Holding 38 degrees in fresh food section and -2 in freezer section. Ice maker is producing ice at a normal pace. At this time unit is running and checked ok(Call complete)This call should be covered under warranty because I checked system for leaks labor warranty is good thru 1-25-24"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET1FTTXKQ01
Near Mooresville, NC 28115
Mark C.
Job Details: 06/29/2023
Unit is not keeping temp due to a failed condenser fan motor.spun by hand unit started working again indicating a weak motor. ; ordrng 1 W10822259 (Condenser fan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Mooresville, NC 28117
Mark C.
Job Details: 06/29/2023
Customer states someone just left an they need another compressor. Dosent need service i suppose.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Charlotte, NC 28278
Jeff L.
Job Details: 06/29/2023
Found icemaker fridge door not level with right side fridge door. Dropped right side door down as far as possible I also took left side door off with icemaker and realigned door with hinge also made adjustment to hinge. I took out ice bucket and some small items out of right side door and was still high. Once I put the door back on the door realignment was much better but left side door was still a little high. I advised customer fridge was level and with the weight of icemaker and ice bucket along with items on bottom shelf make door heavy. At this time there is no other repairs that can be made.(Job complete)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Waxhaw, NC 28173
Jeff L.
Job Details: 06/29/2023
"Found right rear roller bad, besting making a loud noise. I replaced both rollers, idler roller, and belt. All other components are working normally. Cut down dryer vent, cleaned bottom of dryer out where lint was. Replaced part # 4392067. Unit ran and checked ok(Call complete); used 1 4392067 (Roller assembly) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Mooresville, NC 28117
Mark C.
Job Details: 06/29/2023
Unit is not cooling in the fresh food due to frost buildup in the evaporator housing. Cleared ice and let a frost pattern build to ensure that there is no refrigerant leaks. Unit has a full frost pattern. Unit has signs of air intrusion into the fresh food due to torn door gaskets. Quoted 808.33 customer is not going with the repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Lancaster, SC 29720
Jonathan J.
Job Details: 06/29/2023
Complaint randomly leaks not always is about 1 time every other week. I found sound proofing insulation was wedged in bottom of tub pan between inner door causing dishwasher to leak. I removed insulation leveled dishwasher and performed several test cycles light sudsing no error codes no leaks found.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Windsor, CT 06095
Chris B.
Job Details: 06/29/2023
Complaint that the back of the freezer is iced up. Found ice buildup in the evaporator side. Heating Element and evap. Fan is working. Bimetal is good. Will order control board and gasket for a return visit.; ordrng 1 W11595219 (Control Board) and 1 WPW10247885 (Gasket Door Freezer)
We serviced a
WHIRLPOOL RANGE
Model KSDB900ESS5
Near Lancaster, SC 29720
Jonathan J.
Job Details: 06/29/2023
Replaced screw a test of operations. Everything is now working properly. No additional issues found with cooktop at this time.
We serviced a
N/A MICROWAVE
Model UMV1160CB2
Near Fort Mill, SC 29707
Mitch H.
Job Details: 06/29/2023
"Tested and found microwave not heating. Turntable, exhaust fan and other functions operating properly. Requesting P&A for magnetron, capacitor and thermostat.; rqstng P&A on 1 WPW10693025 (Magnetron) and 1 W10598693 (Thermostat) and 1 W10850446 (Capacitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Torrington, CT 06790
Martino S.
Job Details: 06/29/2023
"Check unit as per customer request door not sealing properly, freezer door out of alignment on the left side cold air coming out and frosting up inside. I remove items from freezer drawer, melt down frosted build up and clean up water. Remove drawer and pull door all the way out to align slides then reinstalled drawer. Close door for even sealing around door, heat gasket up for even sealing around door and check door closed correctly and unit working to specs."
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Torrington, CT 06790
Martino S.
Job Details: 06/29/2023
"F9F2 code take unit apart found clog pump float not moving up and down because of wet lint build up, replace pump and check unit working to specs."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Unionville, NC 28110
Jeff L.
Job Details: 06/29/2023
"Replaced all parts ordered by Jon. I ask customer if unit had leaked since last visit and she said no. Running thru normal wash cycle the unit filled without leaking, my test cycle is being ran empty with just racks inside and there are no signs of leaking or any water trails of leaking in recent past. Drain hose has no holes, fill line is 3/8 steel with no leaks. Stainless steel tub in good shape. The customer ask about a heater because in appearance the heater looked warp but upon inspection I found right front corner not in its retaining bracket realigned heater is back level. With this being a very intermittent leak I also advised the customer if it does leak again, drop the door down on dishwasher and see whats loaded in the front. There very well could be a leak being creating by the way dishwasher is loaded. They can and will shoot water out the corners Id improperly loaded. Water leaks are normally consistent till repaired often times intermittent water leaks is caused by improper loading.. at this time the unit is not leaking all components are working normally.. ran and checked ok(Call complete)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Lexington, NC 27292
Jenn F.
Job Details: 06/29/2023
Replaced ice dispenser solenoid. Tested ok.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Fort Mill, SC 29715
Mitch H.
Job Details: 06/29/2023
Tested and ran diagnostics. Found F6E3 communication error. Washer not filling correctly. Ordering control.; ordrng 1 W11419171 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF530PLYM7
Near Woodstock, CT 06281
Amanda R.
Job Details: 06/29/2023
The door spring broke on right side replaced bushing and spring ; dspstn on spec-tagged invntry: 2 WP8268990 BUSHING and 2 WPW10337934 SPRING
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRS07
Near Webster, MA 01570
Amanda R.
Job Details: 06/29/2023
Replaced control set temps at recommended the evaporator has been not defrosting since purchased customer has defrosted three times before calling us
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV01
Near Dudley, MA 01571
Amanda R.
Job Details: 06/29/2023
Ff section led flickering needs to be replaced ; rqstng P&A on 1 W11527432 (Led)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB04
Near Fort Mill, SC 29715
Mitch H.
Job Details: 06/29/2023
"Checked and found that problem is not with filter housing. Customer has two new Everydrop filters, tried both filters in existing housing and in new housing. Filters will not go fully in and seat. Tried the filters in new housing on counter, not installed. Called tech line spoke to Robert SR# 7736745931. He didnt find any reports of a bad lot of filters but did document issue. Only visible difference in old filter and new is on new filters O-ring is much thicker and guide pin is smaller. Customer ordered these filters online. Said he would purchase one at Lowes t see if it works."
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Fort Mill, SC 29708
Mitch H.
Job Details: 06/29/2023
"Removed and replaced rear bulkhead and drum. Reassembled, tested dryer. Operating properly and quietly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Lancaster, SC 29720
Jonathan J.
Job Details: 06/29/2023
"I found temperatures on control were set to -5° in freezer and 35° and fresh food section factory settings are 0° and 38°. I set refrigerator back to factory temperature specifications. I found no further issues with cooling in the refrigerator or the freezer zone food temperatures in the door of the refrigerator or 40° top shelf back or 34.3° Closest to the vent were air comes into the refrigerator from the freezer. I found the bottom shelf of the refrigerator is 36.5 unit seems to be slightly over packed in the refrigerator zone causing poor air circulation in refrigerator zone leading to cold and hot spots. Temperature in freezer is -4.9° in ice cream. I am assuming that issue that customer is having is strictly due to temperature settings on the door being set to low and poor air circulation, cost by food loading issues."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 06/29/2023
"Washer not spinning out properly. Cloth still wet at end of cycle. Ran diag and washer runs through cycle but basket has an extreme wobble to it needs new basket and gear case. ; rqstng P&A on 1 W10752283 (Washplate) and 1 W11454734 (Transmission) and 1 W10752719 (Basket) and 1 Xtratime (Xtra time), dspstn on spec-tagged invntry: 1 W11116590 CNTRL-ELEC"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 06/29/2023
"Microwave door keep saying close door. Can press on left side of door and microwave stats. Checked install and its fine. Pulled unit out and its still doing same thing. Door and hinge slightly bent needs new. Will need extra time will be a little time consuming. ; ordrng 1 W11600216 (Door) and 1 W11639555 (Inner door) and 1 W11296036 (Hinge) and 1 W11296037 (Hinge), rqstng P&A on 1 Xtratime (Xtra time)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near East Hartford, CT 06118
Jeremy B.
Job Details: 06/29/2023
Installed new bracket. All checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW
Near Watertown, CT 06795
Martino S.
Job Details: 06/29/2023
Replace defective solenoid as per customer complaint only dispensing crush ice and check unit working to specs dispensing cube and crush ice as desire choice.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Dallas, NC 28034
Ryan S.
Job Details: 06/29/2023
Customer complained dispenser to opening. Upon arrival confirmed complaint. Replaced dispenser from ts. Reassembled and ran service mode and dispenser opened. Verified proper operation. ; used 1 W10861000 (DISPENSER) from stock
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near Lincolnton, NC 28092
Ryan S.
Job Details: 06/29/2023
"Return to install parts. Ordered. Installed drain pump, pressure switch, line, and cold valve. Ran unit in normal wash and unit filled and started wash, ran drain spin cycle and unit drained and started to spin. ; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS01
Near Newington, CT 06111
Ruben C.
Job Details: 06/29/2023
Replaced thermistor and fan shroud tested normal fan is functioning ; dspstn on spec-tagged invntry: 1 W10316760 THERMISTOR
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ01
Near Newington, CT 06111
Ruben C.
Job Details: 06/29/2023
Unit was not plugged in in off for several days need unit on for 24 hours cust will call if any issues made sure no tubing in back of unit is touching
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS06
Near Hartford, CT 06106
Ruben C.
Job Details: 06/29/2023
Checked unit tested normal unit needs dedicated electric line if any problems after call back
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Lincolnton, NC 28092
Ryan S.
Job Details: 06/29/2023
"Customer complained unit not running, found unit in drain mode. Let unit run out of drain mode and found inlet valve not operating properly. Replaced valve and ran service mode, all functions working. Ran normal wash to test pressure switch, verified proper operation. ; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model JDTSS246GP0
Near Berlin, CT 06037
Jimmy R.
Job Details: 06/29/2023
"Tested unit and found dishwasher would not start a cycle unit would just make a clicking noise, checked over unit and found drain pump not coming on when cycle is started drain just making a noise, removed drain pump a little and it kicked on and started to drain. Removed pump fully and found porcelain piece had gotten in impeller jamming it up making unit not drain and not start, removed piece and ran unit thew a wash and drain cycle All operations now working to factory specs. Wile running found door not sealing on right side adjusted so door will close and seal."
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Berlin, CT 06037
Jimmy R.
Job Details: 06/29/2023
"Ran washer and found when unit would sense a cycle it would make a rubbing noise coming from under unit, traced noises and found coming from motor area. Removed rotor and found slider had been getting hung up wearing the upper part causing noise, replaced faulty slider ran unit threw a wash and spin checked all functions and unit is now working to specs ; used 1 W10734521 (Slider) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Plainfield, CT 06374
Angel R.
Job Details: 06/29/2023
"Ran diagnostics, found F8E1 long fill error code. Customer on well water, will need new fill valve.; ordrng 1 W11210459 (valve)"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Killingly, CT 06241
Angel R.
Job Details: 06/29/2023
"Ran diagnostics and found F7E1. Calibrated, and still had issues. Replaced capacitor and actuator. ; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR and 1 W11395618 CAPACITOR/INTER COIL"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Webster, MA 01570
Angel R.
Job Details: 06/29/2023
"Ran diagnostics, no error codes stored. Calibrated with no issues. Adjusted legs as drum was not leveled. Threw a load in and put it in drain and spin. Tested ok. Floor is definitely not level, informed customer."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Charlton, MA 01507
Angel R.
Job Details: 06/29/2023
Found low temp reading in fresh food drawer coming in at 7 degrees. Ran diagnostics test all thermistors read ok except that one. Spoke to tech line advised order UI and thermistor. SR#7736745886; ordrng 1 W11664671 (Control) and 1 W11135456 (Thermistor)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Hartford, CT 06112
Ruben C.
Job Details: 06/29/2023
Checked unit found bolt on agitator loose retightened bolt tested spin with clothes
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Bristol, CT 06010
Ruben C.
Job Details: 06/29/2023
Checked unit both freezer and refrigerator gasket will not hold on liner ordering both doors have informed cust could take 4 to six weeks; ordrng 1 LW10636409 (Freezer door white) and 1 LW10636410 (Ref door white)
We serviced a
WHIRLPOOL DRYER
Model MEDX655DW1
Near South Windsor, CT 06074
Gary V.
Job Details: 06/29/2023
"Installed new timer and thermostat, cycled and timer now turning tested fine."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Ellington, CT 06029
Gary V.
Job Details: 06/29/2023
"Inspected and found seal on cooktop assy disfigured and took pics, will submit for replacement and call.; ordrng 1 W11175876 (Cooktop assy)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Ellington, CT 06029
Gary V.
Job Details: 06/29/2023
"Arrived and found unit pulled out and unplugged, found defrost heater circuit open, will order part and call for return trip. Customer did not have sales receipt, they will have for return visit.; ordrng 1 W11650660 (Heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHW01
Near Ellington, CT 06029
Gary V.
Job Details: 06/29/2023
"Inspected and found broken ice maker, replaced with new and cycled, tested fine.; used 1 WPW10300022 (ICE MAKER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Tolland, CT 06084
Gary V.
Job Details: 06/29/2023
"Inspected and found e2 fault for ice maker motor failing, cycle thru diagnostics and ice maker motor did not turn, but filled with water, all other functions test ok and passed. Will order new ice maker and call when becomes available.; ordrng 1 W11658802 (Ice maker)"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Union, CT 06076
Gary V.
Job Details: 06/29/2023
"Inspected and found unit not defrosting, ohmed heater and found open circuit, will order new heater and call for return date. Thawed unit temporarily so cooling will come back.; ordrng 1 W11650659 (Heater)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Cornelius, NC 28031
Mark C.
Job Details: 06/29/2023
Unit is showing an f9 e1 drain error. Upon inspection found a loose connection to the drain pump. Secured connection unit is fully operational
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Mount Holly, NC 28120
Ryan S.
Job Details: 06/29/2023
Customer complained unit leaks from door and front left side. Took off door panel and watched flow in bottom front of unit. No leaks detected. Put on clear door and no odd spray patterns. Replaced door seal due to small amount od water trail on door inner side after running. Reassembled unit and ran unit and no leaks detected after running unit for 20 minutes. ; used 1 W11483553 (GASKET) from stock
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Dallas, NC 28034
Ryan S.
Job Details: 06/29/2023
"Customer complained unit not wkring, for f3e0, replaced oven sensor and error came back. No damage to wiring from control to sensor. Ordering control board. Will bring element back when retiring . Informed customer office will call when part comes in. ; ordrng 1 W11567368 (Control), dspstn on spec-tagged invntry: 1 W11182108 ELEMENT , used 1 WPW10181986 (SENSOR) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS20
Near Dallas, NC 28034
Ryan S.
Job Details: 06/29/2023
"Return to install parts ordered. Installed inner door, and hinges. Also installed new support that goes from arm hinge to top right switch to prevent switch from closing when door is open. After installing new inner door, hinges and support door still doesnt make proper contact to door switch. Cant find visible defects in frame but door isnt aligned like it should even with new door and hinges installed. Door just needs an extra push on the left side to fully close and get contact with left switch to run. Called techline and informed of issue. Tried to adjust left side interlock and couldnt get issue . Sr# 7736744526 sent picture of frame and light coming through was enough for unit to be deemed not repairable. Informed customer to call whirlpool customer service to talk to them for further information. ; dspstn on spec-tagged invntry: 1 RIVET-TOOL RIVET TOOL KIT"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH08
Near Spencer, MA 01562
Amanda R.
Job Details: 06/29/2023
Replaced ff light switch operation normal ; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HB07
Near Millbury, MA 01527
Amanda R.
Job Details: 06/29/2023
Replaced fan and left side control fan still not working needs main control ; ordrng 1 W11443147 (Control)
We serviced a
MAYTAG DRYER
Model MDG3000AWW
Near Wrentham, MA 02093
Angel R.
Job Details: 06/29/2023
"Found belt snapped, idler pulley very worn out. Will need to replace belt and wheels. Both parts available at office.; ordrng 1 WP33002535 (belt) and 1 WP6-3700340 (bearing)"
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Bristol, CT 06010
Ruben C.
Job Details: 06/29/2023
Checked unit found gearcase making noise slider looks normal agitator bolt not coming off ordering gearcase and agitatator; rqstng P&A on 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 W11550891 (Agitaor) and 1 W10752187 (Screw)
We serviced a
WHIRLPOOL WASHER
Model WFW94HEAC0
Near West Hartford, CT 06117
Chris B.
Job Details: 06/29/2023
Complaint that the unit has an error code F6E1. Found seized drum and very hard to tun by hand. Drum would not turn and would cancel out. Customer decided not to fix unit and go with a new washer. Collected trip fee. Payment made through the office because of poor signal.
We serviced a
KITCHENAID REFRIGERATOR
Model KBLO36FTX07
Near West Hartford, CT 06117
Chris B.
Job Details: 06/29/2023
Replaced water valve and unit running normal. Tested out and called for for water. 1yr warranty on parts and 30 days in labor.
We serviced a
GE REFRIGERATOR
Model GFE26JSMAFSS
Near Holyoke, MA 01040
Mike K.
Job Details: 06/29/2023
"Not cooling rf or fr, compressor and fans running, air flow fine. Sealed system issue.quoted for compressor, evaporator and drier and labor. Cs will talk it over with wife.Collected service call"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Holyoke, MA 01040
Mike K.
Job Details: 06/29/2023
"Replaced compressor, pulled vacuum, held pressure.Filled with 4.3 oz r134a, return line warming.Cleared evaporator and starting to refrost.Cs to monitor; used 1 W11506635 (Coupler) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Holyoke, MA 01040
Mike K.
Job Details: 06/29/2023
"Unit under warranty per service bench, took photo of receipt.Not completing cycles, after a cycle have to wait til next day to start another cycle, will not start right after a cycle completes.F2e1, stuck key, only error in history. ( will store error from holding a button too long)Ran diagnostic cycle.Found water hoses reversed. Rest of test cycle completed fine, agitated/spun/drained fine.Unit level and suspension tests good.Because of the not starting new cycle after completing a cycle and stuck key error and did not have error for inlet temp, will order control and user interface. Office to contact cs to schedule return when parts come in.Cs will use unit and if hose swap has corrected issues will contact us to cancel return.; ordrng 1 W11626074 (Control) and 1 W11626077 (Hmi board)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Holyoke, MA 01040
Mike K.
Job Details: 06/29/2023
"Unit outside warranty per service bench, cs does not have receipt.Unit not heating. Verified 240v at terminal. Traced voltage and found faulty thermostat. Had thermostat with lower temp parameters on truck and used to test, unit heats. Quoted for thermostat/labor.Customer is moving out today, but is leaving dryer. Landlord said it would be fine for new tenant.Phone number for return 18602509111 answer to Matt the Landlord, prefers text; ordrng 1 WP8318268 (Thernostat)"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ1
Near Northampton, MA 01062
Mike K.
Job Details: 06/29/2023
"Unit under 1yr wp warranty per reciept, took photo.Says trips breaker when in self clean, put into diagnostics and tested door lock, worked fine. No errors code.Tested with self clean on and turned on all burners for 5+ minutes, no issue.Stove functioning fine in testing."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Simsbury, CT 06070
Chris B.
Job Details: 06/29/2023
Replaced part and unit running normal. Ran a sealed test and all tested properly. Mentioned to the customer to keep an eye on the unit for the next few days.
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FB1
Near Manchester, CT 06042
Jeremy B.
Job Details: 06/29/2023
Panel keep beeping intermittently and will give stuck key error code. Needs new control and panel. ; rqstng P&A on 1 W10893944 (Control panel) and 1 W10894098 (Control board)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Granby, CT 06035
Chris B.
Job Details: 06/29/2023
Complaint that the unit is not draining properly. Found clogged drainage. Removed debris in the drain pump area and unit running normal.
We serviced a
WHIRLPOOL DRYER
Model MED6230RHW2
Near Suffield, CT 06078
Chris B.
Job Details: 06/29/2023
Complaint that the unit is making noises while tumbling. Found bad blower. Will order part didnt have it in TS. And will order motor as backup. ; ordrng 1 WP697772 (Blower Wheel) and 1 W11549461 (Motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Charlotte, NC 28205
Robert A.
Job Details: 06/29/2023
"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found the unit is cooling fine. I jumped the IM for a harvest test. It completed the test but never filled. I jumped the water valve (L&V), nothing happened. I checked voltage at the valve. There was 122v when water was dispensed and 121v when the IM was jumped. The unit needs a new dual valve to resolve the issue. The ice bin is warped as well making it difficult for the bin to stay in place without falling. Im ordering the parts for the return visit.; ordrng 1 WPW10179146 (Dual valve) and 1 WPW10558423 (Ice bin)"
We serviced a
JENN-AIR REFRIGERATOR
Model JBZFL30IGX10
Near Charlotte, NC 28205
Robert A.
Job Details: 06/29/2023
Cx complaint that the unit has a very hard time opening the door and the paint finish along the cabinet is peeling. I inspected the unit to confirm the complaint. The unit is cooling fine. The door is more difficult to open the longer it stays closed (first time in the AM is the most difficult). The new rubber lining the cabinet does have good friction with the door causing the issue. Paint remnants are on the door gasket from the cabinet paint peeling. I called techline to document the issue. They recommended touch up paint to resolve the issue. Im ordering the paint for the return visit. Sr7736744887; ordrng 1 W10756745 (Touch up paint)
We serviced a
WHIRLPOOL WASHER
Model WTW4616FW1
Near Charlotte, NC 28208
Robert A.
Job Details: 06/29/2023
"Cx complaint that the unit is not start cycles. I inspected the unit and confirmed the complaint. The lid lock light just continues to flash. I found multiple error codes: f5e1 f5e2 f5e3 f2e1. I cleared the codes and tried a service cycles, the lights progressed but the unit did nothing. The unit needs a new lid lock and control to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11124713 (Control board) and 1 W11307244 (Lid lock)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Lancaster, SC 29720
Jonathan J.
Job Details: 06/29/2023
"Complaint water will not dispense from the door. Just replace the water filter only a month ago. Had great water pressure until a couple days ago. I found filter is completely clogged. Has black sediment coming out of the filter after shaking it. Filter is completely clogged. Customer does have lower than expected. Water pressure. Customer has a piercing valve installed behind the refrigerator, we do not recommend that style valve ever be used because it creates a water restriction. I removed water filter unit had full water pressure low. Still lower than expected, but is dispensing perfectly fine out of door. I replaced water valve assembly anyways. No change in water pressure. No additional issues found with refrigerator. Unit has been making ice. ice bin is completely full. Customer did state that the last time she change the water filter she did notice water on her floor. Upon arrival there was no water on the floor and floor was completely dry. No indication of where water may have come from. Instructed customer to keep an eye on water on the floor issues if she notices water on the floor customer to immediately call for service if it is from the refrigerator customer stated water was underneath of the refrigerator and all around refrigerator.; dspstn on spec-tagged invntry: 1 WPW10341320 VALVE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Waterbury, CT 06704
Jimmy R.
Job Details: 06/29/2023
"Checked over unit and found fridge not cooling and freezer semi cold but not freezing items, found ice building up on evaporator panel also found no fan running and air inlets to fridge frozen over not allowing air to flow. Removed cover and found freezer wire harness not plugged in causing no fan no heater and ice to build up, melted ice and plugged harness in, fan motor now running and air now circulating heater operating for a defrost cycle and all other operations now working to specs"
We serviced a
WHIRLPOOL DRYER
Model WETLV27HW2
Near Rock Hill, SC 29730
Jonathan J.
Job Details: 06/29/2023
"Complaint dryer, making a burning smell. I found dryer vent was not connected at all. Burning smell was caused by brand new element. Never being used before coupled with the vent not being connected. No safety issues found with dryer today. Tested wash machine as well. no leaking found with washing machine. No additional issues found at this time. dryer was dented, creating a vibrating noise. Hi adjusted back cover of dryer, eliminating vibration. Noise."
We serviced a
MAYTAG MICROWAVE
Model MMV4207JZ0
Near Middletown, CT 06457
Jeremy B.
Job Details: 06/29/2023
"Installed new fuse and interlock all checks ok. ; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK SP W11245251 and 1 WPM0805101 FUSE,MONITOR 20A"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Gastonia, NC 28056
Ryan S.
Job Details: 06/29/2023
"Customer had broken adjuster, replaced adjusters from ts. Reassembled and took pictures. Verified operation. ; used 1 W10712395 (ADJUSTER) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5820SW0
Near Enfield, CT 06082
Gary V.
Job Details: 06/29/2023
"Installed new thermal fuse and cycled, tested fine.; used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Middletown, CT 06457
Jeremy B.
Job Details: 06/29/2023
Dryer not starting. Found broken door switch. Replace and all checks ok. ; used 1 WPW10569603 (DOOR SWITCH) from stock
We serviced a
SAMSUNG WASHER
Model WF45N5300AW/US
Near Huntersville, NC 28078
Vincent O.
Job Details: 06/29/2023
Did bearing test by removing bolt on rotor. Basket was completely free to move and not stable. Basket bearing will need to be replaced. Basket is no longer available.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Huntersville, NC 28078
Vincent O.
Job Details: 06/29/2023
Observed broken door catch and bezel. Went into diagnostics and got f7e7 error code. Visual inspected rotor and motor. Rotor is missing screw that holds it to motor. Ordering door latch bezel rotor and screw.; ordrng 1 W11394572 (Door latch) and 1 W11545554 (Bezel) and 1 W10752189 (Rotor screw) and 1 W10915701 (Rotor)
We serviced a
WHIRLPOOL WASHER
Model WFW6605MW0
Near Charlotte, NC 28269
Vincent O.
Job Details: 06/29/2023
F6e3 code displayed on user interface. Error code pertaining communication between user interface and control board. Ordering both boards; ordrng 1 W11591400 (User interface) and 1 W11632339 (Control board)