We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Clover, SC 29710
Mitch H.
Job Details: 07/01/2023
"Replaced console and control. Turned breaker back on. Setup oven and ensured correct model was stored. Tested, oven operating properly.; dspstn on spec-tagged invntry: 1 W11261167 CNTRL-ELEC"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near East Hartford, CT 06108
Chuck M.
Job Details: 07/01/2023
Customer complaint is that washer lid would not unlock. Attempted diagnostics multiple times. Finally got in and got error codes F7e0 loss of power. F0e4 spin limited by water temperature. F7e9 locked rotor. Tested spin in manual test cycle and washer spins. Nothin obstructing basket. Washer has blankets inside with too much soap.
We serviced a
LG REFRIGERATOR
Model LRFDC2406S/01
Near Bloomfield, CT 06002
Chuck M.
Job Details: 07/01/2023
Customer complaint is that freezer is not cooling properly. Inspected and found ice buildup on evaporator and fan not running. Evaporator cover will break when removed. Ordered evaporator cover and advised customer to turn off unit prior to return visit. ; rqstng P&A on 1 AEB75844605 (Freezer Evaporator Cover Assembly)
We serviced a
MAYTAG DRYER
Model ADE7005AYW
Near West Hartford, CT 06107
Chuck M.
Job Details: 07/01/2023
Customer complaint is that dryer was noisy. Inspected and found idler wheel was sticky. Cleaned and tested. No noise at this time. Advised customer that noise will eventually come back and rollers and idler wheel will need to be replaced.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FZEM00
Near West Hartford, CT 06119
Chuck M.
Job Details: 07/01/2023
Customer complaint is that refrigerator was not cooling properly. Inspected and found evaporator fan motor was not working. Replaced evaporator fan motor and tested. Unit is cooling properly. Advised customer to allow time off for unit to stabilize and reach proper temperature. ; used 1 WP2315539 (EVAP MOTOR) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KWH1
Near Newington, CT 06111
Chuck M.
Job Details: 07/01/2023
Customer complaint is that dishwasher would not run a cycle. Customer stated that dishwasher was full of suds. Inspected drip tray and found water. Cleared water and ran diagnostics cycle successfully.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHN2740PS0
Near Longmeadow, MA 01106
Roger R.
Job Details: 06/30/2023
"Found unit still frosted up and not allowing air flow in unit. Upon thawing and defrosting found drain tube leaking due to cracking. Quoted additional 39.99 for part plus tax. Cust paid check 184; ordrng 1 241830904 (Tube, drain), used 1 WP10442411 (BIMETAL) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXLW00
Near Bloomfield, CT 06002
Chuck M.
Job Details: 06/30/2023
Customer complaint is that freezer door gasket is torn causing warm air to enter freezer. Customer concerned about water leaking from freezer section. Inspected and found drain covered with ice. Ordered freezer door gasket and will clear drain on return visit. ; ordrng 1 W11624996 (Freezer Gasket)
We serviced a
WHIRLPOOL DRYER
Model MED6230HW0
Near Bloomfield, CT 06002
Chuck M.
Job Details: 06/30/2023
Installed control panel and tested. Dryer is working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Mount Holly, NC 28120
Robert A.
Job Details: 06/30/2023
Cx complaint that the unit is working as designed. The unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Charlotte, NC 28217
Ryan S.
Job Details: 06/30/2023
"Customer complained both ovens have flame coming out of bottom panel. , found bottom cover wasnt in place on top oven. Found bottom oven not in place either. Properly installed both bottom covers and showed customer how to take out to clean and reinstall bottom covers. Informed customer he would have issues of not properly installed. Ran both ovens to preheat 350° with no issue and unit working as designed.customers never had gas stove and was worried it was dangerous. Informed him unit is working as designed and will be safe, just keep bottom covers installed properly. Customer wanted to leave oven pulled out to clean later, informed him that I would have to take my floor slides when I go and am not responsible for floor damage. Took pictures of unit left out when leaving. Verified proper operation of both ovens. Informed customers to clean unit to prevent smoke issue."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Charlotte, NC 28209
Jeff L.
Job Details: 06/30/2023
Put unit in test mode it did show F7 E1 in data base. When I put unit into operation I could not get it to duplicate the problem or fault code. I do feel as if this washer will need a capacitor because the complaint is the same typically on a failed or faulty cap. Im ordering part #W11395618 and will reschedule the customer for Thursday 6th pm..; ordrng 1 W11395618 (Capacitor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Charlotte, NC 28212
Robert A.
Job Details: 06/30/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near Windham, CT 06226
Amanda R.
Job Details: 06/30/2023
Right front valve shaft seized got to turn off removed knob ; ordrng 1 WPW10548355 (Harness) and 1 Uyuyrugfugfjgf (Right front valve)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Charlotte, NC 28278
Ryan S.
Job Details: 06/30/2023
Returned to install drain pump. Installed new drain pump after sucking water out with shop vac. Installed new pump and filled and drained unit twice. Verified proper operation.
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Watertown, CT 06795
Martino S.
Job Details: 06/30/2023
"Replace stainless steel basket defective from rusting, part was at customer. Ran unit and check unit working to specs."
We serviced a
AMANA WASHER
Model NTW4516FW1
Near Ware, MA 01082
Chris B.
Job Details: 06/30/2023
"Complaint that the unit is not cycling through properly. Did a diagnostic test and washer working normal. Found low voltage from the AC wall outlet to the control board from 118v down to 114v. Tried a normal cycle with a small load of towels and unit didnt run through and stayed on sensing and would shut down. Ran a drain and spin and did spin out dry the clothes. Verified water level and all normal. Verified all wiring connections and all good. Will order control board. ; rqstng P&A on 1 W11124710 (Control Board), states that autho needed"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near South Windsor, CT 06074
Chuck M.
Job Details: 06/30/2023
"Customer complaint is that dishwasher was leaking. Inspected and found dishwasher leaking from wash motor. Replaced wash motor. Customer complaint is also door handle is always loose. Attempted to tighten screw and stud behind handle and screw broke off in stud. Customer concerned about the insulation being moldy and want it replaced. Ordered screw, stud and shield. ; ordrng 1 W11223838 (shield) and 2 W10826179 (screw)s and 2 W11157086 (stud)s, dspstn on spec-tagged invntry: 1 WPW10545278 DRAIN HOSE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Chaplin, CT 06235
Amanda R.
Job Details: 06/30/2023
Restriction in filter dryer replaced dryer vacuumed system recharged
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Tolland, CT 06084
Amanda R.
Job Details: 06/30/2023
Not freezing ice cream or bread evaporator fan running condenser coils clean condenser fan and compressor running compressor very hot little frost pattern on evaporator needs sealed system work ; ordrng 1 WPW10466675 (Compressor)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Bristol, CT 06010
Martino S.
Job Details: 06/30/2023
Check unit running but not heating unit parts order tentative.; ordrng 1 Wpw10185982 (Timer) and 1 Wp3392519 (Therminal fuse) and 1 279838 (Element) and 1 Wp3977767 (High limit fuse) and 1 W10900067 (Therminal cut off fuse) and 1 Wp3387134 (Thermostat)
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS
Near East Hartford, CT 06118
Chuck M.
Job Details: 06/30/2023
Customer complaint is that oven light stayed on. Inspected and found door switch was stuck. Disconnected and reconnected. Light is working properly. Showed customer it works.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Stafford, CT 06076
Amanda R.
Job Details: 06/30/2023
Freezer rails very hard to open opens half way then have to pull very hard to open rest of way needs new rails ; ordrng 1 W10625067 (Left slide) and 1 W10625068 (Slide)
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Webster, MA 01570
Angel R.
Job Details: 06/30/2023
"Inspected inside of unit, could not duplicate noise on a rinse, drain and spin. Tested ok and found nothing loose."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Plainville, CT 06062
Martino S.
Job Details: 06/30/2023
"Check unit as per customer complaint dispenser not dispensing, check water supply working, remove dispenser and look for clogged system or damages all check normal. Reconnect dispenser and push in flush all the way inside then operate wash cycle, unit dispenses soap and washing normal no fault found."
We serviced a
LG REFRIGERATOR
Model LSXS26366S/00
Near Burlington, CT 06013
Martino S.
Job Details: 06/30/2023
"Cycle ice make for operation ice make cycle half way and fingers stop in upward position, part order tentative for return service.; ordrng 1 AEQ73130002 (Ice maker)"
We serviced a
MAYTAG WASHER
Model MVW4505MW
Near East Hartford, CT 06118
Chuck M.
Job Details: 06/30/2023
Installed lower harness and drain pump. Tested and washer checked ok. Showed customer it works. ; dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5LHEXTD10
Near Salisbury, NC 28147
Vincent O.
Job Details: 06/30/2023
Installed new water valve.; dspstn on spec-tagged invntry: 1 W10408179 VALVE
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near New Hartford, CT 06057
Martino S.
Job Details: 06/30/2023
Check Unitas per customer complaint unit not cooling and doors not level. Adjust left side leg to even left door with right side door. Take back cover off and check compressor and condenser fan working normal. Remove evaporator cover and check for frost pattern check normal and Evaporator fan motor working and thermistor in normal position. Check temperature in both fresh food and freezer normal and ice bin full ice maker making ice. Unit check normal unable to verify customers complaint. Call tech line to verify complaint and ticket # 7736754833 was given as verification code.; ordrng 1 W11405209 (Door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Torrington, CT 06790
Martino S.
Job Details: 06/30/2023
"Check ice maker operating found arm sticking not advancing all the way, replace ice maker and check cycling to complete cycle. Unit check working to specs, instruct customer to replace water filter."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Mooresville, NC 28115
Vincent O.
Job Details: 06/30/2023
Found evap completely frozen over. Fan operating. Order and replace harness. Instructed customer to thaw unit 24hrs prior to return. ; ordrng 1 W11650660 (Heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS02
Near Ellington, CT 06029
Gary V.
Job Details: 06/30/2023
"Replaced led modules and cycled, lites are all working now. ; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Ellington, CT 06029
Gary V.
Job Details: 06/30/2023
"Sr#7736755908. Documented issue with techline. Inspected and ran diagnostics and found no fault codes. Took additional pics of debris on clothing, Unit is still being operated with only cold water connected . Advised customer to get Y adapter to connect water supply to both valves on unit. Also advised to use only cold washer detergent and put detergent in tub first before clothes. And referred to customer service if any questions."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHB0
Near Vernon, CT 06066
Jeremy B.
Job Details: 06/30/2023
Dishwasher not cleaning. Soap still in dispenser and at bottom. Replaced motor sump assy and tested dispenser leaking rinse aid replaced all checks ok. ; used 1 W10861000 (DISPENSER) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB00
Near Vernon, CT 06066
Jeremy B.
Job Details: 06/30/2023
Unit not cooling properly. Compressor very hot. The condenser fan not running. Needs new fan. Might need new compressor also its very hot but will test once fan replaced.; rqstng P&A on 1 W11127829 (Condenser fan motor) and 1 W11193484 (Blade)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Charlotte, NC 28278
Ryan S.
Job Details: 06/30/2023
"Customer complained of lint buildup and no dr, had just moved into apartment. Upon arrival found proper voltage to unit, found buildup of lint in exhaust vent in blower wheel section. Found thermal fuse bad also, , Replacedfrom ts. Removed buildup and reassembled unit. Unit now drying properly. Verified unit heating and heater cycling properly. ; used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Charlotte, NC 28278
Ryan S.
Job Details: 06/30/2023
"Friend to install heater w harness, defrosted freezer and installed part. Ran service mode to test function. Evap started to cool properly Verified proper operation. ; used 1 WPW10384183 (THERMISTOR) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Thompson, CT 06277
Angel R.
Job Details: 06/30/2023
"Speaker on UI no longer working, unit itself is mechanically working as intended. Will order new UI.; ordrng 1 W11478519 (UI)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Charlotte, NC 28277
Ryan S.
Job Details: 06/30/2023
Customer complained of ice clumping. Defrosted ice bin and emptied ice from bin. Could not get bin out. Needs new bin. Found door to ice box is warped at bottom causing door seal to not seal properly letting refrigerator air into freezer ice box compartment causing ice to clump over time. Needs ice box door. Quoted 710. Customer paid via card and Informed customer office will call when parts come in. ; ordrng 1 W11594927 (Ice box door) and 1 W10910401 (Ice bin)
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Charlotte, NC 28277
Ryan S.
Job Details: 06/30/2023
"Customer complained of a clicking noise. Ran service mode and found actuator shifting but cam broke, found oil leaking from gearcase. Ordering gearcase, and other parts due to oil damage, actuator, cam and belt. Out in for 2xtimeframe also. Scheduled return call for 7-6-23 pm; ordrng 1 W11454738 (Gearcase) and 1 W11212745 (Actuator) and 1 W10721967 (Cam kit) and 1 W11213879 (Belt), rqstng P&A on 1 2xtimeframe (2xtimeframe)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Thompson, CT 06277
Angel R.
Job Details: 06/30/2023
Dryer control not providing enough power to door switch. Will order new control and harness as also light inside drum is flickering. ; ordrng 1 W11525997 (Control) and 1 W11556657 (Harness)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Dudley, MA 01571
Amanda R.
Job Details: 06/30/2023
Customer complaint leaking water from cold inlet rubber hose dripping behind neck of rubber inlet hose tried to explain to customer needs to replace hoses
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near East Windsor, CT 06088
Gary V.
Job Details: 06/30/2023
"Installed new main acu and attempted to cycle unit but control sending voltage to both run windings in motor, causing motor to hum and not turn properly, defective main acu, will reorder and call for return date. Sending part back for credit.; ordrng 1 W11116592 (Main acu), dspstn on spec-tagged invntry: 1 W11116592 CNTRL-ELEC"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Windsor, CT 06095
Gary V.
Job Details: 06/30/2023
"Inspected and found ice chunk built up around fan shroud, cleared ice out and cycled, tested fine."
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FW2
Near Windsor, CT 06095
Gary V.
Job Details: 06/30/2023
"Installed new main acu and cycled to temp, no other problems detected at this time, all functions working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Suffield, CT 06093
Gary V.
Job Details: 06/30/2023
"Inspected and found freezer module broken, replaced with new module and cycled tested fine.; used 1 W11601311 (LED S191AQ (ENDS 12/2024)) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Indian Trail, NC 28079
Jeff L.
Job Details: 06/30/2023
"Found dishwasher leaking from center of sump assembly it needs to be changed out. But I found the dishwasher is pushed back so far that the right side is behind the cabinet facial and not enough room to maneuver the dishwasher out of the hole without causing DAMAGE! I advised the customer due to liability reason we cannot take the risk of damages. I advised customer to call cabinet company to have cabinet cut to where dishwasher can come out, customer agreed to do so and I advised to call our office once job is done and we will come out and do the job.(Left part at house)(Please see pics of cabinets); dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Indian Trail, NC 28079
Jeff L.
Job Details: 06/30/2023
The actuator was good belt was in place and good found the machine sensing and then 3 straight hums then unit went to cycle completed. After diagnostics I found a bad capacitor it needs to be replaced with part # W11395618 its a stock part however I used it today on a earlier call. Scheduling customer for 7-7-2023; ordrng 1 W11395618 (Washer capacitor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Monroe, NC 28110
Jeff L.
Job Details: 06/30/2023
Found right side fresh food door lower than left side fresh food door. I took 5/16 ratchet and raised the left door up so now they are both level across the top. Also I calibrated the measure fill on the door dispenser so now they are getting the proper amount of water. All other operations of fridge are normal. I also replaced water filter they purchased and purged the line. Unit ran and checked ok(Call complete)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Matthews, NC 28104
Jeff L.
Job Details: 06/30/2023
"Upon arrival fridge was in defrost, I kicked it out and when fans cut on it was normal sounding. The customer said it was intermittent but was especially loud at night. I put unit into diagnostics and there were no fault codes. Icemaker is working properly. There is nothing restricting the fans, the damper is good. Im hearing nothing unusual, I advised customer to record the noise so that we can better diagnose the failure. I cannot determine a failure when unit is operating normally. Unit ran and checked ok(Call complete)"
We serviced a
JENN-AIR COOKTOP
Model JGD3536GS05
Near Charlotte, NC 28226
Jeff L.
Job Details: 06/30/2023
"Customer complaining about 36 inch cooktop bowing when she takes the grates off the top isnt damaged not scratched. Please send 2nd man for this job brand new counters the customer is very nervous about us having to pull it out. The blower switch comes on by touch and you have to bend it to get it to shut off it needs to be replaced.Ordered part# W11676792 blower switchOrdered part# W11476220 ss top; ordrng 1 W11676792 (Blower switch) and 1 W11476220 (Stainless steel top) and 2 2manjob (2 man job)s, used 1 2xframe (2xframe) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Indian Land, SC 29707
Mitch H.
Job Details: 06/30/2023
Found dishwasher operating properly no issues. Customer concerned about insulation visible at bottom. Installers did not put toe kick on correctly. Removed and reinstalled correctly.
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Charlotte, NC 28270
Jeff L.
Job Details: 06/30/2023
"Found washer not doing anything, turn unit on and it went straight to done. After diagnosing unit I found capacitor had blown its top and was leaking fluid. I checked all other components such as Gearcase,actuator,motor&belt and all operations are normal. I replaced the capacitor part # W11395618 ran unit and unit checked ok. Explained to customer how the new machines work, proper soap amount and how unit will possibly get outta balance. Customer is happy with unit and education (Call complete) ; used 1 W11395618 (Capacitor) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Fort Mill, SC 29707
Mitch H.
Job Details: 06/30/2023
"Replaced control board and LED module. Ran diagnostics, all components tested good. Light now operating properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS4
Near Mooresville, NC 28117
Vincent O.
Job Details: 06/30/2023
Found small pin hole leak in previous weld. Repaired weld. Pressurized system with 125psi nitro. Verified no leaks. Pulled vacuum and recharged system. Verified unit is cooling. All functions check ok.
We serviced a
GE DISHWASHER
Model GDF530PGM0CC
Near Chicopee, MA 01022
Roger R.
Job Details: 06/30/2023
"Installed new main board, UI panel and door harness, unit working proper at this time."
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS3
Near Rock Hill, SC 29730
Mitch H.
Job Details: 06/30/2023
Found one clip that holds door seal in place had come out of oven body. Reinstalled and made sure seal was secure.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Mooresville, NC 28117
Vincent O.
Job Details: 06/30/2023
Found unit is making ice but is not dispensing. Found auger broken and retainer broken. Order and replace bin and chute. This is a tenant and receipt is not available. Warranty valid through sbweb. ; ordrng 1 W11347840 (Ice bin) and 1 W11573761 (Chute)
We serviced a
WHIRLPOOL WINE COOLER
Model WTW4816FW3
Near Mooresville, NC 28115
Vincent O.
Job Details: 06/30/2023
"Error code was f8e1 - long fill. Tested water passed on both hot and cold. Checked pressure hose. No damage presented and connected. Control board not responding to pressure reading and continues to fill with water.Ordering control board; ordrng 1 W11603810 (Control board), dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW2
Near Wilbraham, MA 01095
Roger R.
Job Details: 06/30/2023
"Found unit not heating properly, checked heater circuit and all checked okay. Not getting power from control. ; rqstng P&A on 1 W11087226 (Control, main)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ1
Near South Hadley, MA 01075
Roger R.
Job Details: 06/30/2023
"Found unit has a dent in the tub on the left side right at where the wash arm is. This is causing the wash arm to rub on inside of tank making a clunking noise during wash. This unit is just over 30 days old and customer didnt see damage when unit was delivered. Will need a new tank. ; ordrng 1 W11409866 (Tank, dishwasher)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Chicopee, MA 01013
Roger R.
Job Details: 06/30/2023
Installed new shelf in fresh food section. Was missing the part from factory.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Springfield, MA 01104
Roger R.
Job Details: 06/30/2023
Installed new gearcase due to noise during wash. ; dspstn on spec-tagged invntry: 1 W11449841 GEARCASE
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Rock Hill, SC 29732
Mitch H.
Job Details: 06/30/2023
"An diagnostics, no stored error codes. Tested components, no unusual noises found. Had customer put load of towels in and ran cycle. No noises and operating properly. Customer showed me a video of washer making a clicking noise when agitator moves in counterclockwise direction and noise goes away after a few minutes. Called tech line spoke to Nate SR# 7736755701, gave a rundown of all work that had been done on washer. He said that since there are no error codes and functionality of washer is not affected it would be considered cosmetic and could not offer any further options. Advised customer of what they said and she said they would call Customer Service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Rock Hill, SC 29732
Mitch H.
Job Details: 06/30/2023
Checked and found gap in gasket at top of door causing condensation and frost inside freezer. Used heat gun to form gasket and ensure correct seal around full perimeter of door. Also leveled and aligned doors.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Fort Mill, SC 29708
Mitch H.
Job Details: 06/30/2023
"Found noise coming from damper. Ran diagnostics, activated evaporator fan and damper. Confirmed noise from damper. Ordering damper.; ordrng 1 WPW10479155 (Damper)"
We serviced a
MAYTAG REFRIGERATOR
Model MBF2255KEB
Near Fort Mill, SC 29708
Mitch H.
Job Details: 06/30/2023
Tested and found evaporator fan not working and evaporator iced over. Also tested defrost heater and found it open Requesting P&A for motor and heater.; rqstng P&A on 1 WP67001794 (Defrost heater) and 1 WPW10128551 (Evaporator fan motor)
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 06/30/2023
"Installed all new parts and ran unit thew a test cycle found all functions working and operating to specs, advised customer to use unit and make sure everything ok due to unit not acting up wile there and plz let us know if any issues unit should be working perfect now"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Westfield, MA 01085
Mike K.
Job Details: 06/30/2023
"Replaced sump assy and unit is still leaking was able to fine water was flowing down contour of tub and dripping from sub assembly, but that wasnt the source. Found tub is damage along top seam, dented and split.Ordered tub assy. Explained to customer it will be shipped directly and they are to check it for damage on arrival, then call us to schedule return. 2x time; ordrng 1 W11409866 (Tub assy) and 1 2xtime (2x time)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Agawam, MA 01030
Mike K.
Job Details: 06/30/2023
"Customer was concerned unit wasnt making proper amount of ice. Explained it should make about a bin full every 24 hours , but will be affected by opening freezer and temp, replaced icemaker and cycled fine, filled fine. Set temperature one setting colder"
We serviced a
GE RANGE
Model JGB915CEF1CC
Near West Springfield, MA 01089
Mike K.
Job Details: 06/30/2023
"Bake not lighting, dim igniter, quoted for igniter/labor.Accepted also said broil has been taking longer to light and wanted that one also done, quoted for additional universal igniter, accepted, replaced both igniters and both lighting properly; used 1 12400035 (IGNITOR FLAT) from stock"
We serviced a
KITCHENAID RANGE
Model KFEG500ESS3
Near West Springfield, MA 01089
Mike K.
Job Details: 06/30/2023
"Unit not reach temp in bake, cs say glow/flame from bottom right. Burnt out bake element, quoted for part/labor.. accepted.Replaced element and ran bake, preheated to 350 fine.; used 1 W10779716 (ELEMENT) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Northampton, MA 01062
Mike K.
Job Details: 06/30/2023
"Under 1yr wp warranty, took photo of reciept.Unit leaking from motor assy.Replaced sump assy and no leaking found in testing; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Dudley, MA 01571
Amanda R.
Job Details: 06/30/2023
Replaced sump assembly tested operation normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Matthews, NC 28104
Jonathan J.
Job Details: 06/30/2023
Rework Complaint refrigerator was cooling and now its not again. I found Schrader valve on filter dryer was leaking by ultra slow leak. Refrigerator still cold upon arrival. But not freezing. I installed new Schrader valve. I recharged system with 68 g of refrigerant. Low side is -10 psi high side is 48 psi frost pattern developing going all the way up have image. temperature in garage as of right this minute while working on refrigerator is 90 ° with 90% relative humidity per gauge. file number 7736757972 file number
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Weddington, NC 28104
Jonathan J.
Job Details: 06/30/2023
"Replace lights tesla operations found bottom, lower light on left side of freezer the lower, most light harness may or may not be making proper connectivity in the wall. I can wiggle, harness, and lights will turn off with new lights connected. If customer calls back, check that light first it is a three point LED module and Call techline order and send lights again.. Just to be safe.; ordrng 3 W11632139 (Led)s, dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ"
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 06/30/2023
Replace valve in burner head assembly. Tested operations Auburn or not working properly and have proper flame pattern. No additional issues found with cooktop at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN506ESS01
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 06/30/2023
"Replaced all LEDs also found freezer door was not sealing properly hinge pivot joint on door had become loose. I readjusted the freezer door so that it would properly seal. Ice ball, forming on the ceiling of the refrigerator freezer section. No additional issues with refrigerator. All lights are not working doors properly ceiling all the way around. ; used 1 W11601311 (LED S191AQ (ENDS 12/2024)) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Manchester, CT 06040
Jeremy B.
Job Details: 06/30/2023
Customer concerned with loose fitting under dishwasher. Its a shark bite fitting and is supposed to be loose. All checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 06/30/2023
"Complaint unit has not made any ice since last visit. I found freezer temperature is 9.3°F in ice cream. I found fresh fruit temperature is still at 38.3° compressor started making a abnormal whining noise while in home. I suspect fresh food evaporator is leaking. I am ordering a freezer evaporator as a just in case it is leaking from there. No additional issues found at this time. lights are now all working fine door gasket in fresh food zone is now sealing with no issues after reforming door gasket new icemaker has an E5 era code now no longer E2. 5.5 oz r134 ; rqstng P&A on 1 W11492867 (Evaporator ff) and 1 W11580434 (3way valve) and 1 W10276644 (Compresser) and 1 W11452196 (Evaporator mtr freezer) and 1 WPW10608485 (Freezer evaporator), ordrng 1 2xtime (2xtime)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HV06
Near Manchester, CT 06040
Jeremy B.
Job Details: 06/30/2023
Installed new control light now working.
We serviced a
WHIRLPOOL DISHWASHER
Model Wdf520padm9
Near Manchester, CT 06040
Jeremy B.
Job Details: 06/30/2023
Water leaking from the bottom of the motor sump assy. Needs new motor sump assy. Installed and all checks ok.; used 1 W11025157 (MOTOR/SUMP) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Waterbury, CT 06706
Jimmy R.
Job Details: 06/30/2023
"Tested unit and found customer having issue with unit drying dishes and unit had ran all night never shutting down until found running still. Ran diagnostics and found no errors ran machine thew a self diagnostics cycle and checked all operations and found machine running as designed found unit heating and washing perfect, customer advised me I was taking the machine out and replacing it advised Im not where there to fix machine she did not want unit advised her she needs to call customer service and talk to them about issue because unit is working fine and as designed send a second opinion if wanting another call out machine is fine ; dspstn on spec-tagged invntry: 1 W10518394 HEATER"
We serviced a
WHIRLPOOL RANGE
Model MER6600FZ1
Near Waterbury, CT 06708
Jimmy R.
Job Details: 06/30/2023
"Tested unit and found left front and right front burners not working and not cycling, checked burners and found left side not cycling due to infinite switch faulty checked right front and found switch burnt causing no power to Element. Replaced both switches and all burners are now working to proper specs ; used 1 WPW10434452 (INFINITE SWITCH), and 1 WP3149400 (INFINITE SWITCH) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Wolcott, CT 06716
Jimmy R.
Job Details: 06/30/2023
Installed new wash plate and reattached agitator checked over operations and unit is now washing and working to specs
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Hartford, CT 06106
Chuck M.
Job Details: 06/30/2023
Installed gear case and shield. Tested and washer checked ok. ; dspstn on spec-tagged invntry: 1 W11454741 GEARCASE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Southington, CT 06489
Jimmy R.
Job Details: 06/30/2023
"Replaced all parts and customer had informed me the unit had stopped cooling and got warm, checked over evap and found no frost pattern checked compressor and found running but not pulling heat. Checked over unit with solution for leaks and found unit bubbling at die dryer, found pin hole in die dryer causing machine to leak and stop cooling. Fixed leak and refilled unit checked for cooling and u it is now frosting up evaporator and working to specs"
We serviced a
KITCHENAID RANGE
Model KFGG500ESS0
Near Northampton, MA 01060
Mike K.
Job Details: 06/30/2023
"Complaint of not heating properly, spark igniter. Set to 350 and preheated fine, temp cycles:355 - 332, 353 - 333, 356 - 335, 357 - 336, 357 - 336, 357 - 335.Avg temp 345, calibrated one +5."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EBS01
Near Dudley, MA 01571
Amanda R.
Job Details: 06/30/2023
Needs new control quoted for control
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW3
Near Southington, CT 06489
Jimmy R.
Job Details: 06/30/2023
"Checked over unit and found oven light not coming on when selecting found selection making noise relay clicking but no light, checked voltage to light when on and found no power checked connections and found light connection on control board only connected to half the plug causing no power to light socket, replaced bulb and socket reattached connection properly and light is now working and operating to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 06/30/2023
"Not making ice. Found error code E5 ran harvest and it cycled. Conducted fill test and fill line frozen. Was able to thaw fill tube. Will order and replace valve and icemaker. ; ordrng 1 W11658802 (Icemaker) and 1 W11482383 (Valve), dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE and 1 WPW10769076 CNTRL-ELEC"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Charlotte, NC 28262
Robert A.
Job Details: 06/30/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Charlotte, NC 28269
Robert A.
Job Details: 06/30/2023
Cx complaint that the unit is making a loud noise while it runs. I inspected the unit to confirm the complaint. I found the front right suspension popped d out of place. Leaving the basket lean towards the front right corner. I repositioned the suspension rod to its place and found the rod cup has split. The unit needs new suspension rods to replace the rod cup. Im ordering the part for the return visit.; ordrng 1 W11130362 (Suspension rods)
We serviced a
MATAG DRYER
Model n/a
Near Charlotte, NC 28262
Robert A.
Job Details: 06/30/2023
"Cx complaint that the unit does not start because the knob has separated. I inspected the unit to confirm the complaint. I found the unit has good voltage 242v, the drum light turns on when the door is open. However the unit does not start because the timer axle separated from the timer. The unit needs a new timer and timer knob to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 WPW10185982 (Timer) and 1 WPW10558463 (Knob)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Amherst, MA 01002
Mike K.
Job Details: 06/30/2023
"Unit under 1yr wp warranty per service bench.full of water, not draining, put into drain and pump running, but only small trickle going into disposal.Replaced pump and weak flow, clogged, drain lines do through air trap, multiple attempts draining with vacuum assistance and taking apart at air trap finally cleared fully and working properly; used 1 W10876537 (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Mooresville, NC 28115
Mark C.
Job Details: 06/30/2023
Installed new door nameplate and filler unit is sealing properly.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Mooresville, NC 28115
Vincent O.
Job Details: 06/30/2023
Found screws caught between drum and bulkhead causing loud thumping noises. Removed screws. Tested and verified proper operation. All functions check ok. Instructed customer on emptying pockets before loading.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Huntersville, NC 28078
Mark C.
Job Details: 06/30/2023
Installed new drivetrain unit is fully operational.
We serviced a
WHIRLPOOL WALL OVEN
Model GMC305PDS2
Near Huntersville, NC 28078
Mark C.
Job Details: 06/30/2023
Installed new hinges unit is fully operational.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Huntersville, NC 28078
Mark C.
Job Details: 06/30/2023
Installed new door and fitting unit is fully operational.; dspstn on spec-tagged invntry: 1 WP4373559 FITTING 5/16-1/4