We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Charlotte, NC 28273
Jeff L.
Job Details: 07/03/2023
"Found control board with stuck keys and also some of the leds are burnt out. In order to make this a good repair the control board needs to be replaced part#W10894098. Giving customer estimate for job,; ordrng 1 W10894098 (Black control board)"
We serviced a
KITCHENAID RANGE
Model KSEG950ESS2
Near Columbia, CT 06237
Jeremy B.
Job Details: 07/03/2023
Customers complaint is the oven will randomly reset in the middle of the night. Ran diag found no error codes. Ran self test and all checks ok. Cycled breaker off for a few mins and reset control. Customer to keep a eye on it. If problem continues will need new control. Quoted customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Charlotte, NC 28278
Jeff L.
Job Details: 07/03/2023
Found door on unit not sealing good. There was a new door fresh food door from whirlpool. I put the new fresh food door on and it still didnt seal or have a suction to it. Customer said this will be the 3rd fridge they are having Costco to change out. The customer also complained about having to keep temp at lowest setting. I advised in summer time it may have to stay there when we are In the 90s and house ambient temp is high. Customer had me take new door off and put original back on because it was better than the replacement part. Will leave fresh food door at customers home. The customer does not want anymore repairs they are requesting new fridge.. unit ran and checked ok(Call complete)
We serviced a
MAYTAG RANGE
Model MGR7700LZ1
Near Charlotte, NC 28269
Vincent O.
Job Details: 07/03/2023
Found flames on all burners running too high on low settings. Adjusted all flames. Unit is working properly. All functions check ok. Flames are adjusted as low as they can be. Unit is working as designed. Customer wants new machine. Referred customer to whirlpool for further resolution.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Enfield, CT 06082
Gary V.
Job Details: 07/03/2023
"Installed new tub, actuator and main acu, ran calibration and auto test, all functions test normal. Informed customer about proper loading of unit.; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Charlotte, NC 28216
Robert A.
Job Details: 07/03/2023
Cx complaint that the unit not cooling. The cx said the unit is working fine now. I did not diagnose the unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Farmington, CT 06032
Ruben C.
Job Details: 07/03/2023
Checked unit found drain hole frozen over heating element was not touching drain pan was not chipped down insrptalled under clip and defrosted hole tested normal
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Newington, CT 06111
Ruben C.
Job Details: 07/03/2023
Checked unit found friction pads broken cuasing door to fall replaced pad tested normal; used 2 WP8268961 (Pad) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near New Britain, CT 06051
Ruben C.
Job Details: 07/03/2023
Replaced thermistor and main control tested normal advised cust to observe for 24 hours; dspstn on spec-tagged invntry: 1 W11353813 CNTRL-ELEC and 1 W11438736 THERMISTOR
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Bristol, CT 06010
Ruben C.
Job Details: 07/03/2023
Not home office is changing for afternoon
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Bristol, CT 06010
Ruben C.
Job Details: 07/03/2023
7736287839 per techline unit does not go off balance always per techline they are saying it is the Platform unit is on would have to tried on solid floor
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Bristol, CT 06010
Ruben C.
Job Details: 07/03/2023
Replaced gearcase and agitator tested operation normal ran diagnostics normal; dspstn on spec-tagged invntry: 1 W10752187 AGITATOR SCREW and 1 W11449840 GEARCASE
We serviced a
KITCHENAID COOKTOP
Model KGCS166GSS07
Near Fort Mill, SC 29715
Mitch H.
Job Details: 07/03/2023
Checked and found shorted wire on switches causing igniter not to spark. Requesting P&A for switch assembly and spark module.; rqstng P&A on 1 WP4456901 (Switch assembly) and 1 WPW10110486 (Spark module)
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Fort Mill, SC 29715
Mitch H.
Job Details: 07/03/2023
Checked and found lid broken in back left corner at hinge causing lock not to engage correctly. Requesting P&A for lid and hinges.; rqstng P&A on 1 W11259006 (Lid assembly) and 1 WP8563965 (Left hinge) and 1 WP8572974 (Right hinge)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Monroe, NC 28112
Jonathan J.
Job Details: 07/03/2023
7736768890 18008744698 complaint tub is rusting chipped in enamel I called trade care team they say they are covering tub and anything else it needs agitator is seized file number 7767510760 trade care number given. Tub is on order direct to customer home customer to inspected for same and call our office when part arrives. ; ordrng 1 W10721967 (Clutch) and 1 W11454741 (Gearcase) and 1 WP389140 (Drive block) and 1 W10554251 (Basket) and 1 WP21366 (Nut) and 1 285565 (Agitator) and 1 W10772621 (Screw)
We serviced a
JENN-AIR COOKTOP
Model JGD3430WB00
Near Matthews, NC 28104
Jonathan J.
Job Details: 07/03/2023
"I replaced all orifice holders. Had three of the four screws snapped off him. The fourth one score of us holder screws are stripped out all the way. Of original orifice holders. Front left and rear left. Burner will need igniters to finish fixing igniters come with burner head, not with orifices holders on the specific model. Office will call customer when parts come in ordering two parts. ; ordrng 1 74007736 (Burner base) and 1 74007735 (Burner)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Stallings, NC 28104
Jonathan J.
Job Details: 07/03/2023
"1 year addition warranty elw complaint, dishwasher door is not closing properly door keeps opening by itself. I found hinges were out of adjustment. I readjusted the hinges. I adjusted the hinges before with the dishwasher in idle mode you could try and close the door and the door would immediately try and open up self now the doors closing really firm. No leaks occurring no additional issues found. Ran a test cycle."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Killingly, CT 06239
Angel R.
Job Details: 07/03/2023
"Found IM dead, will order new one.; ordrng 1 W11130444 (icemaker)"
We serviced a
JENN-AIR RANGE
Model JGS1450FS0
Near Killingly, CT 06239
Angel R.
Job Details: 07/03/2023
"Found F2E0 keypad is disconnected, F2E1 stuck keypad. Will order new UI and harness. Checked connections as all seem ok. Also burner cap corroding, will order.; ordrng 1 W11244067 (cap-burner) and 1 W11120573 (cntrl-elec) and 1 W11176109 (harns-wire) and 1 W11025616 (harns-wire)"
We serviced a
MAYTAG WASHER
Model MHW8200FC0
Near East Longmeadow, MA 01028
Roger R.
Job Details: 07/03/2023
Found inner door boot was off tub. Quoted $199 labor to reattach to tub if no other issues.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Brimfield, MA 01010
Chris B.
Job Details: 07/03/2023
Complaint that the unit is not F2E1 F4E3 found screen shield bent and debris getting through to the wash pump. Will order new screen and upper wash arm. Customer is requesting Chris to come back.; rqstng P&A on 1 WPW10498900 (Upper Wash Arm) and 1 WPW10463906 (Filter Screen) and 1 W10837249 (Lower Wash Arm)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Wales, MA 01081
Chris B.
Job Details: 07/03/2023
Complaint that the unit is not cooling properly. Found disconnected heating wire on the plug. Reattached connection and ran diagnostic cycle and all tested out correctly. No issues on other components. No parts needed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Waterbury, CT 06704
Martino S.
Job Details: 07/03/2023
"Check unit as per customer complaint not draining. Put unit in drain and spin cycle and check voltage to pump 120v present but pump does not operate. Take pump apart and found broken chain in pump. Replace new pump and check unit draining and spinning, unit check working to specs.; used 1 W11399437 (Drain pump) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFF2055FRZ00
Near Waterbury, CT 06708
Martino S.
Job Details: 07/03/2023
"Check unit as per customer complain unit making noise. Check evaporator for ice build up, fan noise of obstruction all normal. Check compressor and and condenser fan all working normal. Unable to duplicate customer complain unit working to specs."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 07/03/2023
"Complaint, food, freezing in refrigerator section. I found improper loading procedures in refrigerator zone and educated customer on loading procedures of refrigerator. Showed customer of the symbols and sciences state do not block. Also showed customer not to push food against the back wall of the refrigerator as it will cause improper cooling to occur. Customer wanted me to raise the temperature up so I did. I showed them how to raise it to 40°. No issues found with refrigerator at this time. customer son has purchased receipt per customer did not have it on hand. I am going off of date in sbweb."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Monroe, NC 28110
Jonathan J.
Job Details: 07/03/2023
Complaint washer will not wash. I found passer was leaking oil replace capacitor ran a DLMS calibration cycle. No additional issues found no have no noise. Just heard drain Pump is working fine As of right now.shifter actuator is working fine as well. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Monroe, NC 28110
Jonathan J.
Job Details: 07/03/2023
Complaint refrigerator is developing heavy frost on top of the food in the freezer section. No additional issues with refrigerator zone. I found freezer door gasket was not sealing properly on the top right hand corner going down the side. Gap measured about 1 x 6 in length on corner. I reformed door gasket customer to allow 4 to 8 hours before opening freezer door. No additional issues found everything is cooling perfectly fine.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ
Near Mint Hill, NC 28227
Vincent O.
Job Details: 07/03/2023
Found tear in right RC gasket and left RC gasket deformed making door not shut properly. Order and replace gaskets. ; ordrng 2 W10830055 (Gasket)s
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ0
Near Charlotte, NC 28215
Vincent O.
Job Details: 07/03/2023
Found bad magnetron causing not heat condition. Order and replace magnetron. ; ordrng 1 W11391712 (Magnetron)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Bristol, CT 06010
Ruben C.
Job Details: 07/03/2023
Not home office is changing for afternoon
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Farmington, CT 06085
Ruben C.
Job Details: 07/03/2023
Replaced switch tested operation normal left burner with cust element heating on low; dspstn on spec-tagged invntry: 1 W11517959 ELEMENT
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Mint Hill, NC 28227
Vincent O.
Job Details: 07/03/2023
Found touchscreen not responding to commands. Order and replace console. ; ordrng 1 W11600321 (Console)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Waxhaw, NC 28173
Jeff L.
Job Details: 07/03/2023
Spoke with kirt at whirlpool tech support and advised him of water damage to floor causing it to buckle. The SR#7736768071 spoke with customer and advised at this point we are outta the loop
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHMO2
Near Hopedale, MA 01747
Angel R.
Job Details: 07/03/2023
IM fill hose needed to be re-seated. Ran fill tests and no leaks.
We serviced a
LG WASHER
Model WM3700HVA/01
Near Manchester, CT 06040
Chuck M.
Job Details: 07/03/2023
Customer complaint is that washer was leaking from dispenser. Inspected and found water along left side of washer from dispenser. Washer was not leveled. Leveled washer and tested. Showed customer it works.
We serviced a
KITCHENAID REFRIGERATOR
Model KFFS20EYMS02
Near Enfield, CT 06082
Gary V.
Job Details: 07/03/2023
"Inspected and found air damper no longer opening, will order and return.; ordrng 1 WPW10257451 (Air damper)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Cromwell, CT 06416
Jeremy B.
Job Details: 07/03/2023
Dryer not starting. Found weak breaker. Reset and its now heating properly. Measured 20amps on L1 while running. Needs new breaker.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Denver, NC 28037
Mark C.
Job Details: 07/03/2023
"Installed new driveline assembly unit is no longer grinding however upon removal of the rotor found oil leaking from the gearcase. ; rqstng P&A on 1 W10902814 (Plate) and 1 W11393685 (Gearcase), dspstn on spec-tagged invntry: 1 W10734521 SLIDER"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Charlotte, NC 28227
Vincent O.
Job Details: 07/03/2023
Found motor operating but spray is very weak. Checked and verified that spray arms are clear. Order and replace sump/motor assembly. ; ordrng 1 W11416362 (Motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near East Longmeadow, MA 01028
Chris B.
Job Details: 07/03/2023
Complaint that the unit is not cooling properly. Ran diagnostic test on the compressor side and defrost side. Found not a good frost pattern only on the lower rails. Evap fan and damper is good. Heating Element is working properly. Sealed system under warranty 60 months on labor and 120 on parts. Will order parts for a return visit. R-134A refrigerant.; ordrng 1 W10832994 (Compressor Kit) and 1 W11087200 (Inverter Control) and 1 2xFrameJob (2x Frame Job) and 1 W11506635 (Processing Tube) and 1 WPW10143759 (Dryer Filter)
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Kings Mountain, NC 28086
Ryan S.
Job Details: 07/03/2023
"Customer complained unit oven just has one temperature, high only. Upon arrival ran unit and checked average temperature. Found avg temp was 339° when set to 350° customer said he had put calibration to -10 so temp is perfect. Made sure bake and broil element were cycling on and off and that board replays were cutting on and off. Broil element is visually not shorted to frame and test good, test bake element and not getting a short to frame reading. unit still holding perfect temp after checking all issue with power and relays/ elements when setting to preheat 350Informed customer unit working as designed. Verified proper operation. Called techline to Inform unit working as designed, techline agreed. Sr#7736769877"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Crouse, NC 28033
Ryan S.
Job Details: 07/03/2023
"Came to inspect washer, customer said it cut off during wash. Found f7e1, f7e7 and f7e6 errors. Could be old errors from previous call when tech replace cam and actuator. Found belt frayed, replaced belt. Ran service mode and all functions working properly. Ran normal load ,regular with auto fill. Ran unit and when unit got full motor seemed weak. Found windings are right under resistance levels. Ordering motor. Informed customer office will call when part comes in. ; ordrng 1 W11283592 (Motor), used 1 W11239857 (BELT) from stock"
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near Lincolnton, NC 28092
Ryan S.
Job Details: 07/03/2023
"Retuned for leak issue. Found clamp holding drain pump line was not tight as it should be, replaced with clamp on truck that is able to get as tight as needed to hold hose. Reassembled and ran unit for awhile with no leaks. Verified proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Southwick, MA 01077
Mike K.
Job Details: 07/03/2023
"Call covered by authorization .Says fr hasnt been staying cold, until put on high, temp on arrival was -8 in fr. Looked at Evap full pattern and extra frost above air vent to rf. Found bottom of gasket not sealing, attempted to reform but cannot get, door is closer on top then bottom, no sign of damage hing looks fine., but is built in raised cabinet, so sides not accessible.Ordered door and hinge assays. ; ordrng 1 W11374241 (Rf door) and 1 W11580021 (Hinge) and 1 WP489467 (Washer) and 1 W11183254 (Hinge pin) and 1 W11173998 (Center hinge)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Marshville, NC 28103
Jonathan J.
Job Details: 07/03/2023
Complaints refrigerator is not cooling. Freezer is not cooling. Freezer feels like a refrigerator. I found evaporator was completely frozen over. I defrosted evaporator. I tested operations. Evaporator is producing a full frost pattern. Compressor is working perfectly fine. As of right now. No issues found with the compressor or sealed system side of refrigerator. I found control board has double stickers on the control board. Im ordering new control board per service pointer. control is on back order office to call customer when part comes in. ; ordrng 1 W11546690 (Control)
We serviced a
KITCHENAID RANGE
Model KSDG950ESS1
Near Pelham, MA 01002
Roger R.
Job Details: 07/03/2023
Found unit has a bad main control. Error code F0E1 indicating a bad main board. Quoted $329.99 plus tax for new control and $239 labor charge. Customer will call if repair is needed
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Charlotte, NC 28227
Vincent O.
Job Details: 07/03/2023
Found gas valve no opening to supply gas to any bake or broil burners. Ignitors are working. Verified gas valve is turned on. Order and replace gas valve and control. ; ordrng 1 WPW10546238 (Gas valve) and 1 WPW10324738 (Ignitor) and 1 W10878844 (Control)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Charlotte, NC 28214
Robert A.
Job Details: 07/03/2023
Cx complaint that the unit is not heating and the timer is not working. I inspected the unit to confirm the complaint. I found the unit tumbles and has good airflow but there is no heat. I found the unit has 122v at L1 & L2 but 0v across L1 & L2. The issue with the outlet needs to be resolved to allow the unit to work as designed.
We serviced a
AMANA RANGE
Model AER6603SFS3
Near Charlotte, NC 28208
Robert A.
Job Details: 07/03/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Charlotte, NC 28208
Robert A.
Job Details: 07/03/2023
Cx complaint that the unit is not finishing cycles. I inspected the unit to confirm the complaint. I found error codes: f7e7 f7e6 f7e1. I cleared the codes and checked the belt and clutch. The belt lost position because the clutch was loose. I secured the clutch and belt. I calibrated and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR
We serviced a
WHIRLPOOL DRYER
Model WED5800BW0
Near Belchertown, MA 01007
Roger R.
Job Details: 07/03/2023
"Found unit has noisy idler and rollers. Need maintenance kit and one roller axle. Quoted $79.99 for kit and $29.99 for axle. Will need to order and return to install ; ordrng 1 W10359271 (Axle, roller shaft) and 1 4392067 (DRYER REPAIR KIT)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HV06
Near Agawam, MA 01001
Mike K.
Job Details: 07/03/2023
"Trip covered buy authorization W17M290APL1. Fan making noise at lower speeds, rubbing, found venting loose and source of sound, adjusted vent and working fine"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Charlotte, NC 28277
Jeff L.
Job Details: 07/03/2023
When I installed new housing assembly I still had water coming out of the connections on back side of filter housing where waterlines are. They lines are good and secure with the safety catch in place on both. I called whirlpool tech support as I didnt see any service pointers or bulletins on this filter housing and wanted to see what they said. I spoke with Nate and he confirmed no service pointers on this problem he advised to reorder the housing and waterlines.Part# WPW10394053 part # WPW10279882 tube part# WPW10279884 will call customer when parts come in.; ordrng 1 WPW10394053 (Filter housing) and 1 WPW10279882 (Line) and 1 WPW10279884 (Line)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Charlotte, NC 28270
Jeff L.
Job Details: 07/03/2023
"Replaced door gasket. However, the issue is the rails for freezer door are not lubricated at all making the drawer extremely hard to open and shut. There is no ice blocking the rail it is sealing all the way. To make this a good repair we need to replace part # WPW10284682 LS # WPW10284683 RS Office will call customer when parts come in; ordrng 1 WPW10284682 (Left door adjuster) and 1 WPW10284683 (Right hand adjuster)"
We serviced a
WHIRLPOOL DRYER
Model IED4400SQ0
Near Meriden, CT 06451
Jeremy B.
Job Details: 07/03/2023
"Dryer not heating. Found open high limit, open element, red wire at element burnt needs new. Quoted customer they will pass."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Meriden, CT 06451
Jeremy B.
Job Details: 07/03/2023
"Washer keeps draining as it fills. Found basket bouncing needs suspension. Lid lock keeps clicking. Replaced lid lock. But needs new control. Someone drilled holes in the top of unit and drilled holes into the tub ring. Holes not from factory. ; rqstng P&A on 1 W10780045 (Suspension) and 1 W11170317 (Control), used 1 W11307244 (DOOR LOCK) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Agawam, MA 01030
Mike K.
Job Details: 07/03/2023
"Replaced wire harness per techline as said if reoccurs to replaced harness again, also replaced capacitor and actuator.Ran self diagnostic test fine.Started 4 cycles and let run through sensing and fill. 2 were on quick wash, two on normal.; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR and 1 W11395618 CAPACITOR/INTER COIL"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Marshville, NC 28103
Jonathan J.
Job Details: 07/03/2023
"I replaced freezer door slide rails, both left and right I tested operations door is now opening and closing. Much easier and properly door gasket is also sealing now with no issues. No additional issues with cooling unit has been making ice just fine with no issues making ice."
We serviced a
GE REFRIGERATOR
Model GSC22KGRCBB
Near West Springfield, MA 01089
Mike K.
Job Details: 07/03/2023
"Temps 47/20 on arrival. Set for 9 and 8. Compressor /condenser fan runningEvap fan not running, full pattern on Evap. Quoted for control.Other possibilities, sensors, thermostat control board, but compressor is running, so it knows to be cooling, fan just not running. Additional parts can not be ruled out, but would be possible multi failure if control does not resolve.Landlord approved control board repair.; ordrng 1 WR55X10942 (Main control)"
We serviced a
WHIRLPOOL WALL OVEN
Model WOC54EC0HS04
Near Troutman, NC 28166
Mark C.
Job Details: 07/03/2023
"Units microwave will not activate. Placed unit into diagnostics unit has a stored F6E4 error due to a miscommunication between the display control and the Pcb. Due to a shorted control.; rqstng P&A on 1 W11297728 (Display), ordrng 1 W11325603 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Middletown, CT 06457
Jeremy B.
Job Details: 07/03/2023
Customer has refrigerator plugged into a GFCI outlet and it keeps popping. Cycled icemaker and toggled fans in diag all checks ok. Recommend plugging into a non GFCI outlet. Will replace control. ; ordrng 1 W11670354 (Control)
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US3A
Near Grafton, MA 01560
Angel R.
Job Details: 07/03/2023
Found something lodged in the drain pump. Was able to get it to drain. Ran a cleaning cycle before leaving. advised customer to run a cleaning cycle at least once or twice a month as there was sludge in the drain hose blocking the exit to the garbage disposal.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near Middletown, CT 06457
Jeremy B.
Job Details: 07/03/2023
Customer concerned with rescue on cooktop and food dropped in door. Showed customer how to clean door and top must be cleaned.
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Middletown, CT 06457
Jeremy B.
Job Details: 07/03/2023
Dryer not heating. Found open element l. Replaced and all checks ok. Customer must fix vent. Its very long and goes from 4 inch to 3 inch. ; used 1 WP3387747 (ELEMENT) from stock
We serviced a
JENN-AIR DISHWASHER
Model JDPSS245LX0
Near Charlotte, NC 28270
Jeff L.
Job Details: 07/03/2023
Replaced middle spray arm on dishwasher running unit thru diagnostics cycle and no fault codes were present. Then I ran unit thru a normal wash and all components are working normally at this time there is NO presence of any water outside of dishwasher. Unit ran and checked ok(Call complete)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Mooresville, NC 28115
Mark C.
Job Details: 07/03/2023
Installed new ice maker unit is fully operational.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Davidson, NC 28036
Mark C.
Job Details: 07/03/2023
Unit is not starting due to the rotor slipping due to a missing fastener. Replaced slider assembly and torqued bolt unit is fully operational.; used 1 W10734521 (Slider) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Huntersville, NC 28078
Mark C.
Job Details: 07/03/2023
Unable to recreate issue unit is fully operational. Ran quick wash cycle to ensure proper operation all functions are normal no smell nor damaged wires.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Huntersville, NC 28078
Mark C.
Job Details: 07/03/2023
Customer states unit has a smell during bake and the igniter takes a while to ignite. Found igniter bracket to have pulled away from the burner bent bracket back in place unit is fully operational. Instructed customer that the smell is not gas but the smell of the materials in the flame deflecter and the lower oven pan. Burner produces a perfect blue flame indicating no carbon monoxide.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near East Hampton, CT 06424
Jeremy B.
Job Details: 07/03/2023
"Wash motor not running properly causing poor wash. Installed new motor sump assy and tested manifold leaking by in back needs new. Coating on racks coming off requesting autho. ; rqstng P&A on 1 WPW10340683 (Manifold) and 1 W10909088 (Rack) and 1 W10161215 (Rack), dspstn on spec-tagged invntry: 1 W11025157 MOTOR/SUMP"
We serviced a
WHIRLPOOL REFRIGERATOR
Model 596.7200302
Near Holyoke, MA 01040
Mike K.
Job Details: 07/03/2023
"Water leaking directly from filter head, quoted for filter head, accepted. Replaced and tested fine, no leaks in rear or from head of new part, water pressure is good and heard icemaker cycle and fill after repaired."
We serviced a
GE WASHER
Model GFW650SPN0SN
Near Easthampton, MA 01027
Mike K.
Job Details: 07/03/2023
"Front loader not draining , water in tub. Drain pump is humming when activated. Removed enough water to remove trap, trap is clear, pump is not spinning, jammed internally.Quoted for drain pump; ordrng 1 WH11X29539 (Drain pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Southbridge, MA 01550
Angel R.
Job Details: 07/03/2023
"Found evaporator motor dead. Frost pattern looked ok and minor frost on panel. Will order new fan motor, none in TS.; ordrng 1 WPW10464673 (motor-evap)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Thompson, CT 06277
Angel R.
Job Details: 07/03/2023
"Installed IM, tested ok.; dspstn on spec-tagged invntry: 1 W10873791 ICE MAKER"
We serviced a
LG REFRIGERATOR
Model LSC23760ST
Near Northampton, MA 01060
Mike K.
Job Details: 07/03/2023
"Rf not cooling, fr is, compressor running, cannot gear fan running, removed Evap cover and full frost pattern, fan turn slowly. Looks to be weak Evap fan, only getting 18vac to fan.Quoted for control and fan/labor, denied.Collected for service call"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Huntersville, NC 28078
Mark C.
Job Details: 07/03/2023
Installed new burner and igniter unit is fully operational.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Chicopee, MA 01020
Roger R.
Job Details: 07/03/2023
"Unable to remove blower wheel from old motor. Will need to replace belt pulley on motor. Belt and motor at customer house. ; rqstng P&A on 1 W11568637 (Pulley, motor), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WTW57ESVW1
Near Springfield, MA 01104
Roger R.
Job Details: 07/03/2023
"Found unit had a sock stuck in pump. Removed and tested, all okay."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Springfield, MA 01104
Roger R.
Job Details: 07/03/2023
Found unit had a bad control and not defrosting properly. Will need new control ; ordrng 1 W11595220 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Wilbraham, MA 01095
Roger R.
Job Details: 07/03/2023
Found unit had a leak at the door seal on the freezer door at the top. Inside corner.
We serviced a
KENMORE DRYER
Model 402.8903201
Near Hampden, MA 01036
Roger R.
Job Details: 07/03/2023
"Found unit had a bad heater and also the idler pulley was worn. Quoted for parts and labor. Replaced and checked, all okay. ; used 1 DC97-14486A (ELEMENT), and 1 DC93-00634A (IDLER PULLEY) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Clover, SC 29710
Mitch H.
Job Details: 07/03/2023
Checked and found pulley had come loose and backed off clutch. Applied locktite and tightened pulley. Ensured it was seated and washer now operating properly.
We serviced a
KITCHENAID COOKTOP
Model KECC607BBL01
Near Burlington, CT 06013
Martino S.
Job Details: 07/03/2023
Replace defective right rear element and check unit working to specs.; dspstn on spec-tagged invntry: 1 W11517959 ELEMENT
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB0
Near Charlotte, NC 28215
Vincent O.
Job Details: 07/03/2023
Found magnetron bad causing no heat condition. Unit will need mag replaced. Provided estimate to customer for repair. Order and replace magnetron. ; dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Charlotte, NC 28215
Vincent O.
Job Details: 07/03/2023
Found evap completely frozen over causing no cool in RC. Unit will need heater and harness replaced. Instructed customer to thaw unit 24hrs prior to return. ; ordrng 1 W11650661 (Heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Charlotte, NC 28213
Vincent O.
Job Details: 07/03/2023
Found inverter did not come with new compressor. Ran diagnostics and verified inverter is not changing speeds as designed. Inverter will need to be replaced. ; ordrng 1 W11567494 (Inverter)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Charlotte, NC 28213
Vincent O.
Job Details: 07/03/2023
Found open heater heater causing no heat condition. Replaced heater. Checked all fuses and verified all closed. Unit is currently in garage and is unable to be plugged in for proper testing. ; used 1 279838 (ELEMENT) from stock
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Iron Station, NC 28080
Ryan S.
Job Details: 07/03/2023
"Returned to install parts order , installed motor but found motor not issue. Found no power going to interior light or turntable motor. Took unit down and checked all door switches and replaced monitor fuse, still no power to light or turn table motor. Traced wires on wiring diagram and Found no power coming from replay on control board. Ordering control board. Tried to schedule form 7-7-23 but customer isnt Available until 7-10-23 am, so scheduled for then. ; ordrng 1 W11342846 (Control board), used 2 WPM0805101 (FUSE,MONITOR 20A) from stock"
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS00
Near York, SC 29745
Mitch H.
Job Details: 07/03/2023
"Tested oven, found both elements operating properly. Ran diagnostics, no stored error codes. Set oven to 350, allowed to preheat. Cycled off correctly. Waited for oven to cool and cycle back on. Cycled on at 315 and cycled off at 350. Oven operating as designed. No issues found."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Rock Hill, SC 29730
Mitch H.
Job Details: 07/03/2023
"Removed and replaced gear case,clutch, actuator, belt, and control. Ran calibration and full automatic test cycle. All components operating properly."
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near Scotland, CT 06264
Amanda R.
Job Details: 07/03/2023
Unit runs not heating only one leg of 120v at terminal block
We serviced a
WHIRLPOOL DRYER
Model NGD7200TW
Near New Britain, CT 06053
Chuck M.
Job Details: 07/01/2023
Customer complaint is that dryer is noisy. Inspected and found garment stuck around blower wheel causing noise. Dryer is in difficult spot to disassemble. Took pic. Quoted customer for Labor and additional tech. Customer will not repair.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Glastonbury, CT 06073
Chuck M.
Job Details: 07/01/2023
"Customer complaint is that oven was not heating. Checked igniter and it was not drawing amps. Replaced and tested. Showed customer it works. Oven gasket is broken. Ordered gasket. ; ordrng 1 WPW10535778 (gaskt-door), used 1 12400035 (IGNITOR FLAT) from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHS2631PFA
Near Glastonbury, CT 06033
Chuck M.
Job Details: 07/01/2023
Customer complaint is that water was leaking from freezer. Inspected and found drain covered with ice. Cleared ice and drain. Checked ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Rock Hill, SC 29730
Mitch H.
Job Details: 07/01/2023
Replaced evaporator fan motor and damper. All operating properly and quietly. No other issues found.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Catawba, SC 29704
Mitch H.
Job Details: 07/01/2023
"Tested and ran diagnostics. Found F0E3 overload error and F0E5 off balance error. Ran calibration sequence 52 and Diagnostics cycle 51. All passed. Checked stator, rotor and gear case. All checked goods. Found tub has a lot of movement when pushed down. Requesting P&A for suspension rod kit.; rqstng P&A on 1 W11130359 (Suspension kit)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Indian Land, SC 29707
Mitch H.
Job Details: 07/01/2023
"Arrived to replace outer door. Removed new door from box, found 2 large scratches on door. Reordering outer door.; ordrng 1 W11613486 (Panel)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Pineville, NC 28134
Mitch H.
Job Details: 07/01/2023
Tested and found light circuit to socket shorted on control board. Ordering board.; ordrng 1 W11545876 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Pineville, NC 28134
Mitch H.
Job Details: 07/01/2023
"Found RC ice maker stuck in harvest position. Entered diagnostics, ran test 120, ice maker would not respond. Replaced ice maker, ran test again, ice maker will not cycle and steps would not advance. Requesting P&A for control and user interface.; rqstng P&A on 1 W11099340 (User interface) and 1 W11333076 (Control)"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Gastonia, NC 28056
Mitch H.
Job Details: 07/01/2023
Checked and found top of upper door broken where handle mounts and left rear burner not working. Requesting P&A for upper door and burner.; rqstng P&A on 1 WPW10342780 (Burner) and 1 W10677228 (Upper door)