We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Somers, CT 06071
Gary V.
Job Details: 09/22/2023
"Inspected and found ff door bin broken, quoted customer as repair most likely not covered by contract. Will submit estimate and call. **part can be mailed out** quoted for shipping also if needed.; ordrng 1 WPW10710203 (Ff door bin)"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 09/22/2023
Complaint washing machine making a grinding noise. I found rotor bolt had come loose. I resecure rotor bolt with blue thread. Lock tested operations no additional issues found no issues with slider at this time either. Everything is operating normally as of now.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Huntersville, NC 28078
Robert A.
Job Details: 09/22/2023
"Unit not draining will not run test mode to force drain. Needs control , drain pump possible harness issues. ; ordrng 1 W11399437 (Drain pump) and 1 W11643701 (Harness) and 1 W11513246 (Control)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH54521JZ00
Near Charlotte, NC 28269
Robert A.
Job Details: 09/22/2023
Replaced door and unit has large amount of oil behind door panel vent area that was not visible on initial visit. Hood board has been damaged due to amount of oil from cooking that has accumulated Confirmed with techlineSr#7737195792; ordrng 1 W11133799 (Hood board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB00
Near Charlotte, NC 28269
Robert A.
Job Details: 09/22/2023
Removed old harness where loose connectors were. Replaced with new harness connections are now stable and tight....no loose connections. Also replaced ui to prevent circuit issues on board. Tested unit unit tests normally no further issues.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte, NC 28269
Robert A.
Job Details: 09/22/2023
Ran testing and door lock is clicking. Removed old lock and replaced with new. Tested and unit tested normally. Showed customer repair. ; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM02
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 09/22/2023
Complaint unit not making ice is dispensing water fine though. I found ice maker has an e2 error lost position I found ice maker had to be pushed to start spinning in test 57 water is cycling file in test 45 no cooling issues found. I replaced ice maker tested test 56 e0 now no codes ice maker is filling with water fine as of now ui display is failing and fill the heater has a brown spot on it but still has resistance as of now. ; used 1 W11577195 (ICE MAKER) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 09/22/2023
Complaint water leaking into bin below icemaker water leaking consistently out of left side of icemaker I found icemaker tray is overflowing with water. Unit will need icemaker unit will need main control and water valve assembly to fix overflow issue. No door issues found at this time. Advising customer to turn off water to refrigerator advising customer to turn off icemaker as well until we can return so no damage to hardwood floor can occur. Unit must be moved prior to arrival so we can access the back of the refrigerator as we are not liable for hardware floor damage due to moving refrigerator.; ordrng 1 W11482383 (Valve) and 1 W11658802 (Ice maker) and 1 W10843055 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS05
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 09/22/2023
Complaint unit is not dispensing water out of door. We Do not use ice. I found chiller tank was frozen over a defrosted chiller tank advise customer not to place units directly in front of temperature sensor or vents or allow anything to touch the back wall of the refrigerator section. I just the temperature to 40?F in fresh food compartment no additional issues found at this time. Advised customer to dump ice bin every week.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Monroe, NC 28110
Jonathan J.
Job Details: 09/22/2023
Complaint door seals came out of gasket. I reformed gasket with hairdryer resealed gasket tested operations no additional issues found everything is working properly as of now no cooling issues either. ; used 1 WP482338 (FOOD GRADE ADHESIVE) from stock
We serviced a
MAYTAG DRYER
Model MED8630HC0
Near Marshville, NC 28103
Jonathan J.
Job Details: 09/22/2023
Complaint dryer getting extremely hot stays on 1 min for hrs on regular and bulky cycles. I found f6e1 f3e2 f3e3 f3e5 error codes in fault history Im ordering all parts associated with error codes. Ui seems to be working fine as of now. Office to call customer when parts come in. ; ordrng 1 W11322263 (Control) and 2 WPW10298258 (Harness)s and 1 WP3387747 (Element) and 1 WP8557403 (Hi limit) and 1 280148 (Thermal cutout) and 1 4392067 (Kit)
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Warren, MA 01083
Mike K.
Job Details: 09/22/2023
"Replaced supports, idler and belt. Also replaced gasket. Unit tests fine."
We serviced a
MAYTAG WASHER
Model MHW6000XW0
Near Hadley, MA 01035
Mike K.
Job Details: 09/22/2023
"Cs has been getting f6e1 mcu/ccu communication error. Tested in normal cycle. Unit locks and counts down, not other action. Continued for several minutes until giving the f6e1 error.Wiring good between controls.Quoted for control boards, denied.Collected service call"
We serviced a
FRIGIDAIRE RANGE
Model FFGF3027LSC
Near Northampton, MA 01060
Mike K.
Job Details: 09/22/2023
"Bake not heating, found weak igniter. Quoted for igniter/labor and approved. Replaced igniter and preheated to 350 fine.; used 1 12400035 (IGNITOR FLAT) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Westhampton, MA 01027
Mike K.
Job Details: 09/22/2023
"Unit is giving f9e1 error (drain failure) even though unit is empty. Put into diagnostics and got unit to fill. Wash motor just humming, not running. Did draining n water out fine.Quoted for sump assy/labor. Declined. Collected for service call."
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS5
Near Easthampton, MA 01027
Mike K.
Job Details: 09/22/2023
"Keypad intermittently no responding, tested fine on arrival. Ordering u/I board. Office to contact cs when part arrives with authorization to schedule return.; rqstng P&A on 1 W11220420 (U/I control)"
We serviced a
WHIRLPOOL DRYER
Model LEN2000LWD
Near Holyoke, MA 01040
Mike K.
Job Details: 09/22/2023
"Unit not starting, broken lid switch. Quoted for lid switch / labor. Approved. Replaced lid switch and verified unit betraying and heating. Also tightened bulb and came back on.; used 1 WPW10569603 (DOOR SWITCH) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Monson, MA 01057
Roger R.
Job Details: 09/22/2023
Installed new blower wheel due to blower separating from hub. New blower working well n; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Tolland, CT 06084
Amanda R.
Job Details: 09/22/2023
The lid is broken ; ordrng 1 W11470212 (Lid)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ1
Near Willington, CT 06279
Amanda R.
Job Details: 09/22/2023
The console sticker is peeling back replaced console operation normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFX2876DRH00
Near Coventry, CT 06238
Amanda R.
Job Details: 09/22/2023
"Ice had ew error code replaced ice maker lowered freezer temp to -2 freezer led not working replaced door switch led working ; used 1 W11577195 (ICE MAKER), and 1 W11384469 (LIGHT SWITCH) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near East Hartford, CT 06118
Jeremy B.
Job Details: 09/22/2023
Dryer not drying cloths. Found vent clogged and lint Shute clogged. Cleared clog in lint Shute and tested all checks ok. Customer must clean vent.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRS07
Near Manchester, CT 06040
Jeremy B.
Job Details: 09/22/2023
Refrigerator making noise. Found a piece of ice at top of evap fan. Removed the ice and now fan Normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Manchester, CT 06042
Jeremy B.
Job Details: 09/22/2023
Installed new doors. Leveled machine and doors closing properly.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Columbia, CT 06237
Amanda R.
Job Details: 09/22/2023
High limit fuse open dryer vent was collapsed behind unit explained cannot push unit all the way back to wall will crush venting replaced fuse tested heating ; used 1 W10900067 (NT) from stock
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Mooresville, NC 28115
Mark C.
Job Details: 09/22/2023
Units drum free spins from a damaged hub cannot change hub however due to a seized washplate.; ordrng 1 W10902814 (Washplate) and 1 W10528947 (Hub)
We serviced a
N/A N/A
Model ED25RFXFW00
Near Mooresville, NC 28117
Mark C.
Job Details: 09/22/2023
"Unit is not cooling due to a leak in the sealed system. Parts for the sealed system are nla. Contacted the whirlpool, per whirlpool close out and bill the ticket and theyll reach out to the warranty company."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MSS00
Near Mooresville, NC 28117
Mark C.
Job Details: 09/22/2023
Installed new ice maker unit is fully operational.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Fort Mill, SC 29708
Jeff L.
Job Details: 09/22/2023
Washer was making loud grinding noise found the teeth on the cam assembly wore down and broke off causing the noise. I replaced the cam kit and checked all components unit ran and checked okCall complete; used 1 W10721967 (Cam) from stock
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Charlotte, NC 28277
Jeff L.
Job Details: 09/22/2023
"Authorization#K18PI51WPL1SR#7737367192Needs new power cord, the one on unit is completely burned up spoke with safety they are covering ALL OF REPAIR; ordrng 1 WPW10475149 (Spark module) and 1 W10392003 (Power cord)"
We serviced a
AMANA RANGE
Model AER6303MMS0
Near Charlotte, NC 28217
Jeff L.
Job Details: 09/22/2023
Found burners working properly they are fluctuating. I explained to customer the burners will turn on and off radiant burners operate that way. She is trying to cook on the glass top with a flat pan on Round burner and the pan is extremely warped. Half of it doesnt even sit on the burner. Im calling whirlpool to document customer complaint. Customer understands its working but not working for her.Spoke with Joe SR#7737389883Call complete
We serviced a
WHIRLPOOL DRYER
Model WED500CMW0
Near Charlotte, NC 28262
Robert A.
Job Details: 09/22/2023
Ran unit and tested. Loud noise from motor at start up. Cust states that unit will run but stop and has burn smell. Issues seems to be related to noise at motor. Removed old motor and replaced with new. Tested unit
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Charlotte, NC 28211
Jeff L.
Job Details: 09/22/2023
"The unit was tapped to hot water side underneath sink.Checked unit for fault codes upon arrival, Put unit into service test mode and let unit check all components it went thru service test without throwing any fault codes. I checked to make sure the wires were in the heater terminals good and tight I ohmed out the heater it was good. What I did find is the customer was not using jet dry also not running tap before starting dishwasher and finally I had only 101.1 to 103.2 degrees coming thru tap at hottest point. At this time Im going to use the customers one time customer education to complete this call(NEW CONSTRUCTION HOME)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM01
Near Charlotte, NC 28278
Jeff L.
Job Details: 09/22/2023
"Ice maker was full of ice in mold ice maker is not harvesting the module is bad. Ice maker needs to be replaced. Follow up schedule for 9-26-23 pmPart#WPW10300022; ordrng 1 WPW10300022 (Ice maker), dspstn on spec-tagged invntry: 1 WPW10179146 VALVE"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS5
Near Charlotte, NC 28278
Jeff L.
Job Details: 09/22/2023
"Found free standing stove sitting out in front of the hole, had to wait on builder to hook up the gas line in back to stove once stove was installed I found 1 burner cap on upside down tested rest of the burners and they are operating 100% correctly. Customer tried the burners and agreed they were working. Unit ran and checked okCall complete"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JS3
Near Charlotte, NC 28213
Robert A.
Job Details: 09/22/2023
Changed RF and rr switch. Tested switches both tested normally. Unit is working normally. ; dspstn on spec-tagged invntry: 1 WP3149400 INFINITE SWITCH
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Charlotte, NC 28278
Jeff L.
Job Details: 09/22/2023
Replaced both boards on this unit and the other parts were replaced on my initial visit. Unit ran and checked okCall complete
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Newington, CT 06111
Ruben C.
Job Details: 09/22/2023
Sr 7737387914 installed rotor clutch and stator still getting issue with locked rotor f7e9 called techline control not sending voltage to clutch per techline order control and harness; rqstng P&A on 1 W11130532 (Lower harness) and 1 W11130238 (Control)
We serviced a
THERMADOR DISHWASHER
Model DWHD650WPR/13
Near Franklin, MA 02038
Aimee Z.
Job Details: 09/22/2023
Installed new valve found mouse debris sun flower seed and fur no mice behind dishwasher. Showed Cust advised to seal holes under sink mice will chew through water line and drain hoseChecked for leaks while dishwasher was out drain hose and water line as no leaks
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Bristol, CT 06010
Ruben C.
Job Details: 09/22/2023
Checked unit found washplate and gearcase shaft teeth worn down needs gearcase and washplate; I gave customer estimate they decided not to get it fixed Cllctd $137.19 CC Ref # 10079004068
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Charlotte, NC 28214
Robert A.
Job Details: 09/21/2023
Inner door glass broken needs inner glass and inner door assy. Needs new. ; ordrng 2 WPW10618107 (Door glass)s and 1 WPW10618107 (Assy frame)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Indian Land, SC 29707
Mitch H.
Job Details: 09/21/2023
"Replaced lower spray arm. Tested, operating properly."
We serviced a
KITCHENAID RANGE
Model KFEG500ESS6
Near Shrewsbury, MA 01545
Angel R.
Job Details: 09/21/2023
"Installed new door switch, tested ok."
We serviced a
WHIRLPOOL COOKTOP
Model JIC4536XB
Near Shrewsbury, MA 01545
Angel R.
Job Details: 09/21/2023
"Found F47 error code, power control board to UI miscommunication. Tested fuse at filter board and it is good. Checked all connections and all are good. Advised customer parts no longer available that are needed, new control. He will buy new cooktop as this came with the house when they bought it."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Worcester, MA 01607
Angel R.
Job Details: 09/21/2023
"Found long drain error code flashing, also found unit has been overloaded and pump was crushed along with wire and mullex connector. Will need to order new pump and wire harness. ; ordrng 1 W11643701 (Harness) and 1 W11399437 (Pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Auburn, MA 01501
Angel R.
Job Details: 09/21/2023
"Installed ice maker, tested ok."
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Vernon, CT 06066
Jeremy B.
Job Details: 09/21/2023
Not washing. Found no water entering. Valve is off. Ran self test all checks ok.
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Harwinton, CT 06791
Chuck M.
Job Details: 09/21/2023
Installed fuse and filter board tested and microwave checked ok.
We serviced a
WHIRLPOOL DRYER
Model WED4800XQ3
Near Waterbury, CT 06704
Chuck M.
Job Details: 09/21/2023
Customer complaint is that dryer was not starting. Inspected and found thermal fuse open. Replace thermal fuse and dryer is working. Checked venting and found that is has a long run to outside. Customer will resolve vent issue. ; used 1 WP3392519 (THERMAL FUSE) from stock
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Naugatuck, CT 06770
Chuck M.
Job Details: 09/21/2023
Customer complaint is that washer would not spin and at one point washer continued washing for about 2hrs until she canceled cycle and ran a rinse and spin. Ran washer through manual test cycle and all checked ok. Inspected basket and it checked ok. Explained unbalanced loads and weight distribution to customer along with too much soap and the cause of clothes coming out wet.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Southington, CT 06489
Chuck M.
Job Details: 09/21/2023
"Customer complaint is that crisper drawer cover, frame, and trim are bowed. Took pics. Ordered cover, frame, support and trim. ; ordrng 1 W10832723 (support) and 1 WP67006185 (frame) and 1 WPW10231485 (trim-shelf) and 1 W10827015 (cover)"
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFZ02
Near Bristol, CT 06010
Chuck M.
Job Details: 09/21/2023
"Customer complaint is that light housing is broken and button plugs for top of cabinet are missing from install. Ordered freezer light housing and button plugs. ; ordrng 1 WPW10313917 (housing) and 3 WPW10520307 (button-plg)s, dspstn on spec-tagged invntry: 1 W11518235 LED BULB"
We serviced a
MAYTAG WASHER
Model MVW7232HC2
Near Cornelius, NC 28031
Mark C.
Job Details: 09/21/2023
Upon arrival unit will not start a cycle due to a broken door strike replaced strike unit is fully operational.; dspstn on spec-tagged invntry: 1 W11457841 STRIKE
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Mount Ulla, NC 28125
Mark C.
Job Details: 09/21/2023
Installed new control unit is fully operational
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Troutman, NC 28166
Mark C.
Job Details: 09/21/2023
"Installed new screws and magnetron, unit is fully operational."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Oxford, MA 01540
Angel R.
Job Details: 09/21/2023
"Installed pump, tested ok in diagnostics cycle."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Charlotte, NC 28208
Ryan S.
Job Details: 09/21/2023
Came to install parts ordered by previous tech. Started to evacuate system and take bolts out of compressor and get ready to take out compressor and found little to no refrigerant in system. Charged system with 140 nitrogen and found small leak above filter dryer not on cap tube but the other line going vertically. Bubbles coming from screw hole and from grommet area above filter dryer. Took pictures. Called techline to inform of leak in frame sr# 7737381913. Informed customer someone will be in touch after unit goes through review. ; dspstn on spec-tagged invntry: 1 W11504415 COUPLER 8.5/8 NR MS 00 and 1 W11504431 COUPLER 7/5 NR MS 00
We serviced a
KITCHENAID RANGE
Model KFGC506JSS05
Near Douglas, MA 01516
Angel R.
Job Details: 09/21/2023
"Installed bake ignitor, tested ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Charlotte, NC 28209
Ryan S.
Job Details: 09/21/2023
"Came to install part ordered by previous tech. Installled new evap and pulled vaccum. Vaccu, steady. Filled with 64g r600. Unit had full frost pattern eventually. Let set and frost pattern stayed . Reassembled unit. Verified proper cool. Informed to give 24hr for proper cool. ; dspstn on spec-tagged invntry: 1 W11504448 COUPLER"
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS2
Near Suffield, CT 06078
Gary V.
Job Details: 09/21/2023
"Inspected and found no cooling at all and compressor shutting down on overload, quoted and he will call."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS4
Near Windsor Locks, CT 06096
Gary V.
Job Details: 09/21/2023
"Inspected and filter jammed in sump causing blockage, adjusted filter and wash arm, cycled and tested fine."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Newington, CT 06111
Jeremy B.
Job Details: 09/21/2023
Dishwasher not draining. Found hose kinked at back where it connects to case break. Straighter and reinstalled hose unit now draining. All checks ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM0
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 09/21/2023
Adjusters have broken on both left and right hand side unit will need adjusters in the housing to fix. Office to call customer when parts all come in. No additional issues found with dishwasher at this time. ; rqstng P&A on 1 W10838949 (Adjuster) and 1 W10837306 (Adjuster) and 1 W11197024 (Housing) and 1 W11162099 (Housing) and 2 WPW10250162 (Cover)s
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Cromwell, CT 06416
Jeremy B.
Job Details: 09/21/2023
Installed new door seal and gasket. All checks ok.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near South Hadley, MA 01075
Mike K.
Job Details: 09/21/2023
"Complaint of thumps when filling. other day with washer running tub was running at same time experiencing loss of pressure and some black gunk coming through faucet. Explained that would be a plumbing issue, not caused by washer.No error codes in history. Ran diagnostic cycle and functioned fine, (verified plumbing is loud when valve turns on/off) everything performed as it should.Recalibrated unit and ran a normal cycle through fill and into wash. Cancelled and drained fine.Suggested water hammer arresters or to speak with plumber. Unit tested fine."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Hadley, MA 01035
Mike K.
Job Details: 09/21/2023
"Unit covered by wp 1yr warranty per service bench.Unit not draining, found wire broken to pump, repaired wire and unit testing fine."
We serviced a
AMANA WASHER
Model DLW330RAW
Near Northampton, MA 01062
Mike K.
Job Details: 09/21/2023
"Burnt out belt, also when turning basket, bearing/transmission is a bit rough. Rest of components look ok. Quoted for belt with understanding it could buy some more time, but will eventually need transmission, repair would be for both and any components found that need replacement in tear down of unit,which would cost more to replace then a new washer. Call has labor authorization, verified with office does not cove trip/ diagnostic fee.Cs called whirlpool while I was there and they said the code covered trip charge. Spoke with directly.Eric from safety gassy hes only Eric in safety)said the authorization covers trip charge and labor, not parts.Did not collect trip charge as whirlpool directly told me and customer it was covered by authorization."
We serviced a
BOSCH DISHWASHER
Model SHV65P03UC/60
Near Agawam, MA 01001
Mike K.
Job Details: 09/21/2023
Replaced inlet valve and leveled unit. Filled and went into wash cycle fine with no leaks found. Cs to monitor
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Thompson, CT 06277
Amanda R.
Job Details: 09/21/2023
Leaking from motor on sump assembly needs new sump ; ordrng 1 W11416363 (Sump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Northbridge, MA 01534
Roger R.
Job Details: 09/21/2023
"Used nitrogen to checks for leaks and unit held 35 psi for 10 minutes then I removed the compressor and filter drier. Installed new filter and drier and compressor. Purged system with nitrogen once more and then pulled a vacuum. The vacuum held for 5 minutes as well. Recharged with 68g R600; dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A 1 W11504415 COUPLER 8.5/8 NR MS 00 , and 1 W11504433 COUPLER , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Worcester, MA 01606
Roger R.
Job Details: 09/21/2023
"Found frozen and clogged defrost drain tube. Cleared and checked, all okay."
We serviced a
MAYTAG WASHER
Model MVW6230RHW2
Near Worcester, MA 01605
Roger R.
Job Details: 09/21/2023
"Checked unit and found error codes regarding motor problems. And unbalanced loads. Checked all operations and functions check normal. Ran diagnostic and calibration cycles. Replaced actuator and capacitor retested, all okay. ; used 1 W10913953 (ACTUATOR), and 1 W11395618 (CAPACITOR/INTER COIL) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Holden, MA 01520
Roger R.
Job Details: 09/21/2023
"Installed all parts ordered due to noisy and shaking during spin cycle. ; dspstn on spec-tagged invntry: 1 W10528947 HUB 1 W10721967 CAM KIT , 1 W10752283 WASHPLATE , 1 W11130362 SUSPENSION , and 1 W11454734 GEARCASE"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB10
Near Auburn, MA 01501
Roger R.
Job Details: 09/21/2023
Installed new freezer gasket. Heated to allow proper sealing.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Northbridge, MA 01588
Roger R.
Job Details: 09/21/2023
Customer complaint should have been not cooling properly. Found unit not cooling properly and evidence of a failing sealed system. Poor cooling and weak frost pattern. Unit will need a new compressor and filter. Will order and return. ; ordrng 1 W11580057 (Compressor) and 1 W11504415 (COUPLER 8.5/8 NR MS 00) and 1 W11504431 (COUPLER 7/5 NR MS 00) and 1 W11506619 (COUPLER 8 NK MS 00) and 1 W11109499 (FILTER DRIER-TUBE R600a) and 1 W11504433 (COUPLER) and 1 W11504447 (COUPLER 5/1.8 NR MS00) and 1 W11506635 (COUPLER 6 NF MS SV) and 1 Twotimeframe (Compressor job)
We serviced a
KITCHEN AID RANGE
Model KESC300HWH1
Near Simsbury, CT 06089
Gary V.
Job Details: 09/21/2023
"Inspected and found multiple problems, main acu shorted make/break relay broken, open broil element, open panel fuse and left front and right rear burner switchs broken, found multiple parts NLA."
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Harwinton, CT 06791
Ruben C.
Job Details: 09/21/2023
Helper complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 09/21/2023
Found door hinge broken causing door to fall down hard. Replaced both door hinges and tested all checks ok. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC3
Near Woodstock, CT 06281
Amanda R.
Job Details: 09/21/2023
"Complaint that first time using it after I replaced motor smelled burning smell ran drain and spin not smelling explained it could be the factory oil and it needed a few times to burn off spinning normally ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W11550891 AGITATOR , and 1 WPW10006384 BELT"
We serviced a
GE REFRIGERATOR
Model PFCS1NJWASS
Near Mansfield, MA 02048
Aimee Z.
Job Details: 09/21/2023
"Installed new ice maker covered floor with piece plastic.Asked Cust where shut off was they didnt know . Pulled the fridge out slowly Found the copper went through floor. Was a finished basement.Found a shut off under sink 1/4 inch went to shut off doesnt shut off and wont turn with out spraying.Cust having replaced by plumber.*****Cust Will call when they have the shut off replaced, so we can install the water valve to fridgeLeft part with Cust*****; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Monroe, NC 28112
Jeff L.
Job Details: 09/21/2023
Replaced all parts ordered put unit into service mode 57 unit cycled and harvested. Unit ran and checked okCall complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Charlotte, NC 28277
Jeff L.
Job Details: 09/21/2023
"Replaced all 3 parts ran unit on 1 minute twice with glass of cold water and it run and turned WITHOUT any noise present. All parts have been replaced twice, at this time unit is running and operating normally. Unit ran and checked okCall complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Charlotte, NC 28277
Jeff L.
Job Details: 09/21/2023
Found water not cut back on after delivery. Explained to customer this is their 1 free customer education call. I if we come back out due to water being cut off a house supply they would be responsible
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Charlotte, NC 28277
Jeff L.
Job Details: 09/21/2023
Found lower spray arm broke the plastic melted and arm laying on bottom of dishwasher. Needs a new lower spray arm for good repair.Part#W11550888Will return 9-29-23 pm; ordrng 1 W11550888 (Lower spray arm)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Charlotte, NC 28277
Jeff L.
Job Details: 09/21/2023
Some how some way this customer got rescheduled and I did not have the ice maker. Spoke with Jenn and she said its hasnt been received yet. To make this a good repair I wanna put all parts on at the same time. Please call the customer to complete call when ice maker comes in.Last time I spoke with Lisa about these ice makers they were on B/O; dspstn on spec-tagged invntry: 1 W10846539 FAN
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ0
Near Union, CT 06076
Amanda R.
Job Details: 09/21/2023
Not cleaning good showed customer where filter is customer cleaned filter
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Norfolk, MA 02056
Aimee Z.
Job Details: 09/21/2023
"Found the wheel to cam off bolt was loose, replaced the hub bolt and testedWith load of towels. To get them running Also needs new suspension rods4 towels was touch inf the floor.; ordrng 1 W11396716 (Suspension rods), used 1 W10721967 (Cam kit) from stock"
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS2
Near Franklin, MA 02038
Aimee Z.
Job Details: 09/21/2023
Found the element burnt out Needs new element. BakeReplaced with ts and pre heated complete; used 1 W10779716 (Bake element) from stock
We serviced a
GE DRYER
Model GTD33EASK0WW
Near Stafford, CT 06076
Amanda R.
Job Details: 09/21/2023
Unit not starting has correct power at terminal block all fuses have continuity belt good timer bad ; ordrng 1 WE04X25280 (Timer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Mansfield, CT 06268
Amanda R.
Job Details: 09/21/2023
Left freezer rail not rolling smoothly defrost drain clear replaced both freezer rails operation normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC700HPS04
Near Catawba, SC 29704
Jonathan J.
Job Details: 09/21/2023
"Complaint no power to ui ui is completely unresponsive. I found ui has no voltages ac nor dc coming off of main control I found control has a very foul odor as well. Leds are working refrigerator has proper voltages getting to it 124.3 vac I found sealant foam is everywhere. Im ordering main control and ui to fix. Unit is not getting cold has a burning odor, electrical and nature coming from control panel box area. Locating the dance that are in the freezer door upon arrival as well. ; ordrng 1 W11620204 (Control) and 1 W11623068 (Ui)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Lancaster, SC 29720
Jonathan J.
Job Details: 09/21/2023
Complaint flame going out between low and medium on central burner also flame pattern is not complete on center burner. I verified complaint will need valve burner and cap assembly. No additional issues found at this time. ; ordrng 1 W11246817 (Valve) and 1 W10811599 (Burner) and 1 W10819916 (Cap)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Agawam, MA 01001
Mike K.
Job Details: 09/21/2023
"Drain motor is not running. Measuring 11vac at pump.Verified voltage should be at 120vac. Ordering control; rqstng P&A on 1 W11225084 (Control), dspstn on spec-tagged invntry: 1 WPW10591570 MOTOR/SUMP"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HB07
Near Agawam, MA 01030
Mike K.
Job Details: 09/21/2023
"Replaced support ring and tested unit, turning smoothly with no issues"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Lancaster, SC 29720
Jonathan J.
Job Details: 09/21/2023
Complaint middle rack has fallen on the right hand side will not stay in holder. I found holder clip had fallen and gotten into the bottom of the dishwasher. A secured holder clip installed rack back into slide rail. No additional issues found everything is working properly customer also complained that the rear tine on the lower rack. Its an adjustable tine had come out and was no longer staying in position at resecure time tested operations no additional issues found without either dishwasher is operating normally with no further issues.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Kershaw, SC 29067
Jonathan J.
Job Details: 09/21/2023
"I replaced everything ran a diagnostic cycle test number 12 test completed successfully with no error codes displaying everything is working properly. As of now power button does seem to be a little slower in responding per customer, but is functional."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Windsor, CT 06095
Gary V.
Job Details: 09/21/2023
"Installed new main acu and new ice maker, cycled and ice maker filled with water, please allow 24-48 hours for ice production."
We serviced a
WHIRLPOOL DRYER
Model MED7230HW2
Near Tolland, CT 06084
Gary V.
Job Details: 09/21/2023
"Inspected and found ui panel not responding and replaced with new panel, cycled and tested fine."
We serviced a
GE WALL OVEN
Model PGS960SEL3SS
Near Suffield, CT 06093
Mike K.
Job Details: 09/21/2023
"Heating issues lower oven, gas unit. Found weak bake igniter, tried lighting for 30+ seconds without igniting in testing.Quoted for igniter/labor and leveling unit. Approved. Replaced igniter and lighting around 10s, preheated to 350 fine. Used large pan to try and level unit and is different at each burner. Large front I back grates, unit is pinched into counter so not much available for leveling, found best compromise I could on position for all burners.; used 1 12400035 (IGNITOR FLAT) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB5601AWQ1
Near East Hampton, CT 06424
Jeremy B.
Job Details: 09/21/2023
Found knock out still in disposal causing no drain. Knocked out and now draining. Adjusted legs so door closing properly. All checks ok.