We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS05
Near Grafton, MA 01536
Angel R.
Job Details: 10/16/2023
Went o several hardware store to find a small enough under 2mm flat head screwdriver and could not find one. Will have to order one online for this job.;
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Millbury, MA 01527
Angel R.
Job Details: 10/16/2023
"Idler pulley squeaking and worn, quoted customer on parts and labor. Said he has to run it by his wife before committing to repair but will likely buy new one as this was in the house before they moved in."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Oxford, MA 01540
Angel R.
Job Details: 10/16/2023
"Installed Gearcase, slide, clutch, washplate and stator. Unit would not engage in spin. Got F7E4 and F6E3 error codes. F6E3 is new, communication error. Looked at connection under control and a lot of it has burned off see quick pics. Will need new control and harness. Also note new Gearcase sounds hollow and washplate spins fully around by hand, not sure if new Gearcase may be needed. Will have to order new Gearcase, control, wire harness and power cord, UI harness, valve and valve harness. ; rqstng P&A on 1 W11449841 (Gearcase) and 1 W11568984 (Harness) and 1 W11596129 (Harness) and 1 W11551294 (Power cord) and 1 W11419171 (Control) and 1 W11676811 (Valve harness) and 1 W11165546 (Valve), used 1 W10754448 ( CLUTCH), and 1 W10734521 ( SLIDER) from stock"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430DS01
Near Tolland, CT 06084
Amanda R.
Job Details: 10/16/2023
Replaced console tested operation normal
We serviced a
MAYTAG DRYER
Model MED5430MW0
Near Suffield, CT 06078
Gary V.
Job Details: 10/16/2023
"Inspected and found no heat and shutting itself off after 10 mins run time. Unit getting 240v. Heat working for about 1 min then shutting off. Ordering sensor, board and thermistor.; ordrng 1 W11627508 (Control unit) and 1 WP8577274 (Thermistor) and 1 W11627560 (Harness with sensor board)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near South Windsor, CT 06074
Gary V.
Job Details: 10/16/2023
"Installed parts listed along with high limit thermal kit, cycled to temp and now working fine.; used 1 279816 (THERMAL KIT) from stock"
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Suffield, CT 06078
Gary V.
Job Details: 10/16/2023
"Inspected and found f5e1 fault for lid lock, quoted and she will call if wants repaired."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Avon, CT 06001
Chuck M.
Job Details: 10/16/2023
Customer complaint is that refrigerator is not cooling. Heard compressor buzzing and tripping off on overload. Replaced start device and compressor buzzing continuously but not running. Ordered compressor. ; ordrng 1 W11557425 (Compressor) and 1 W11504416 (Coupler) and 1 W11504431 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Process Stub)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Avon, CT 06001
Chuck M.
Job Details: 10/16/2023
Installed left side FF door. Checked ok.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Simsbury, CT 06070
Chuck M.
Job Details: 10/16/2023
Customer complaint is that washer shakes and walks. When washing heavy loads. Inspected and found gear case shaft wobbling during spin. Causing heavy movement. Ordered gear case. ; ordrng 1 W11454372 (Gear Case) and 2 ExtraTimeSlots (Extra Time Slots)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Simsbury, CT 06070
Chuck M.
Job Details: 10/16/2023
"Customer complaint is that water was on top of freezer gasket. Found water on gasket in one spot underneath right side FF door. No water anywhere else to indicate or expose issue. Checked gaskets, doors, liner, mullion, and condenser fan. All checked ok. Checked dispenser and ice chute and container. All checked ok. Advised customer to take pics of water trail if possible."
We serviced a
WHIRLPOOL WASHER
Model GHW9150PWO
Near Simsbury, CT 06070
Chuck M.
Job Details: 10/16/2023
Customer complaint is that washer would not drain or spin. Ran rinse and spin cycle and drain pump is faulty. Also bearings are worn. Quoted P&L. Customer will buy new.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYW04
Near Hartford, CT 06105
Chuck M.
Job Details: 10/16/2023
Replaced door. Checked ok
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Monroe, NC 28110
Jonathan J.
Job Details: 10/16/2023
"Replaced all previously ordered parts tested operations performed a DLMS control board calibration. No additional issues. Found with washing machine today. Control pad popped drain pump had locked up since prior visit. Unit was full of water upon arrival. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W10752187 AGITATOR SCREW , 1 W10752283 WASHPLATE , 1 W10913953 ACTUATOR , and 1 W11239857 BELT , used 1 W11399437 (DRAIN PUMP) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS1
Near Monroe, NC 28110
Jonathan J.
Job Details: 10/16/2023
Dishwasher cycling and functioning properly. No additional issues found no water leaking. Ran a quick wash cycle.
We serviced a
WHIRLPOOL COOKTOP
Model KCGS956ESS02
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 10/16/2023
Installed new spark mod and tested all burners lighting properly
We serviced a
KITCHENAID KITCHEN
Model KDFE204KPS0
Near Bristol, CT 06010
Ruben C.
Job Details: 10/16/2023
Checked unit found hinges broken cuasing door to fall ordering hinges; ordrng 1 W11573703 (Left hand) and 1 W11573702 (Right hand)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Charlotte, NC 28216
Robert A.
Job Details: 10/16/2023
"Cx complaint that the units RC door has trouble closing. I inspected the unit to confirm the complaint. I found the pantry door is deformed, it protrudes preventing the RC right door from closing fully. The unit needs a new pantry door to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W10827015 (Pantry door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Charlotte, NC 28214
Robert A.
Job Details: 10/16/2023
"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. The unit is cooling fine, I ran multiple test related to the IM. 57, 56 (E2), 45 (no fill), 36 (pass), 15 (pass). The unit needs a new IM assembly and a fill tube heater. Im ordering the parts for the return visit.; ordrng 1 W11087201 (Fill tube heater) and 1 W11658802 (IM assembly)"
We serviced a
MAYTAG DRYER
Model DE212.00
Near North Brookfield, MA 01535
Chris B.
Job Details: 10/16/2023
Complaint that the unit is making noises while tumbling. Found bad idler pulley and rollers. Found parts rusted and need of replacement. Will order parts for a return visit. Customer asked for Chris to return.; ordrng 2 12001541 (Support)s and 1 WPY312959 (Belt) and 4 WP312535 (Washers)s and 2 WP6-3129480 (Roller Shaft)s and 4 WP9703438 (Retaining Ring)s and 1 WP6-3037050 (Idler Pulley) and 1 WP354987 (Retainer Clip) and 2 WPY312527 (Washer)s and 1 WP6-3033630 (Idler Pulley Bracket)
We serviced a
SAMSUNG REFRIGERATOR
Model RF30BB6200QLAA
Near China Grove, NC 28023
Vincent O.
Job Details: 10/16/2023
Installed new controls. Tested and verified proper operation. Verified water pitcher fills. All functions check ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302EBS03
Near West Springfield, MA 01089
Gary V.
Job Details: 10/16/2023
"Inspected and found right side ff door gasket not sealing properly, tried adjusting but didnt work, will submit estimate and call.; rqstng P&A on 1 W10830289 (Right side ff gasket black)"
We serviced a
GE REFRIGERATOR
Model GTS18KHPARCC
Near Longmeadow, MA 01106
Gary V.
Job Details: 10/16/2023
Inspected and found ice maker not working and water filter not allowing water flow. Will order parts and return.; ordrng 1 WR30X10093 (Ice maker) and 1 GSWF (Water filter)
We serviced a
SAMSUNG REFRIGERATOR
Model RF28T5001SG
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 10/16/2023
Icemaker leaking water into ice bucket causing a huge clump. Needs new icemaker. ; rqstng P&A on 1 DA97-07603B (Icemaker)
We serviced a
KITCHENAID ICEMAKER
Model KUIX305ESS2
Near Hebron, CT 06248
Jeremy B.
Job Details: 10/16/2023
Icemaker not making ice. Ran through diag and found recirculating pump not pumping over the evaporator and cutter grid corroded. Needs new pump and cutter grid. ; ordrng 1 W11542867 (Recirculating pump) and 1 W10919199 (Cutter grid)
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KPS0
Near Tolland, CT 06084
Amanda R.
Job Details: 10/16/2023
Replaced all parts
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Tolland, CT 06084
Amanda R.
Job Details: 10/16/2023
Freezer working ff section not cold evaporator fan motor getting 120v not running replaced motor fan working set temps at recommended ; used 1 WP2315539 (EVAP MOTOR) from stock
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Vernon, CT 06066
Amanda R.
Job Details: 10/16/2023
Replaced lid operation normal
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW4
Near Vernon, CT 06066
Amanda R.
Job Details: 10/16/2023
Replaced lid lock plugged unit in ran automatic test lid locking
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Mooresville, NC 28115
Vincent O.
Job Details: 10/14/2023
Installed new console and control. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11400681 CNTRL-ELEC
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Mooresville, NC 28115
Vincent O.
Job Details: 10/14/2023
Installed new roller kit and slides. Tested and verified proper operation. No noise. All functions check ok. ; dspstn on spec-tagged invntry: 1 4392065 DRYER REPAIR KIT
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Troutman, NC 28166
Vincent O.
Job Details: 10/14/2023
Found ice maker not operating. Replaced ice maker. All functions check ok ; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Lexington, NC 27295
Vincent O.
Job Details: 10/14/2023
Installed new freezer door. Tested and verified proper operation. All functions check ok.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Fort Mill, SC 29708
Mitch H.
Job Details: 10/13/2023
Tested and ran component activation for spin. Found wash basket wobbles and run eccentric. Ordering basket and suspension kit. Advised customer that basket would ship directly to them and they would need to inspect basket and call to schedule return visit.; ordrng 1 W11178227 (Basket) and 1 W11400156 (Suspension kit)
We serviced a
WHIRLPOOL COOKTOP
Model C228
Near Fort Mill, SC 29708
Mitch H.
Job Details: 10/13/2023
"Installed new infinite switch, got same result. Still tripping breaker. Put old switch back in works but pilot light doesnt work when turned past high. Customer has electrician coming today. Customer called later in the day and said electrician put cooktop on its own dedicated circuit and now old switch functions properly. He would like a refund for the part only, says he does not expect a refund for labor."
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Mount Holly, NC 28120
Ryan S.
Job Details: 10/13/2023
"Customer complained softener is filling with water after use. Checked and per service pointer w11504923 I changed both cold and hot valves and am ordering dispenser assembly. Ran test after installing hot and cold valves. All valves working. Ordering dispenser . Scheduled for 10-19-23am. ; ordrng 1 W11524103 (Dispenser assembly), dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT) and 1 W11316256 VALVE (COLD)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSF26C5EXY00
Near Gastonia, NC 28056
Ryan S.
Job Details: 10/13/2023
Retuned to install parts ordered. Installed valve and board. Reassembled and filled glass of water 4 times to test function. Verified proper operation.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Gastonia, NC 28052
Ryan S.
Job Details: 10/13/2023
"Customer complained unit shut off, didnt drain at first then drained. Found motor fault. Found capacitor ad, replaced from ts, also replaced drain pump due to customer saying unit wouldnt drain once. Reassembled and ran service mode and all functions working. Ran quick wash and unit filled and started washing. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP , used 1 W11395618 (Capacitor) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KUDPO2FRSS1
Near Stafford, CT 06076
Gary V.
Job Details: 10/13/2023
"Inspected and found unit draining filled and cycled multiple times and didnt detect any problems at this time, but quoted for drain pump. They will call."
We serviced a
MAYTAG WASHER
Model MVW6500MW1
Near Worcester, MA 01605
Angel R.
Job Details: 10/13/2023
Found crack on dispenser assembly as well as valve stuck open allowing water to constantly drip into basket. Will order new assembly.; ordrng 1 W11614513 (Valve assembly)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Paxton, MA 01612
Angel R.
Job Details: 10/13/2023
"Wrong motor was packed, will order new one.; ordrng 1 W11283592 (motor-drve), dspstn on spec-tagged invntry: 1 WPW10006384 BELT"
We serviced a
GE REFRIGERATOR
Model GSH25JSDDSS
Near West Springfield, MA 01089
Mike K.
Job Details: 10/13/2023
Replaced I/i and verified button response
We serviced a
KITCHENAID REFRIGERATOR
Model KBLS22KWMS5
Near Stafford, CT 06076
Gary V.
Job Details: 10/13/2023
"Concern is no cool. Inspected and found all functions running, working and cooling properly, temps in freezer at 8 degrees and ff at 40. Didnt detect any problems or issues at this time. Customer going to monitor unit and call if need be. 30 days on trip fee."
We serviced a
WHIRLPOOL WASHER
Model WFW9250WW00
Near Charlotte, NC 28214
Robert A.
Job Details: 10/13/2023
Cx complaint that the unit is leaking water from the front. I inspected the unit to confirm the complaint. I found the bellow seal torn on the bottom area. The unit needs a new bellow seal to resolve the issue. Im ordering the part for the return visit.; ordrng 1 WPW10381562 (Below seal)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Worcester, MA 01603
Aimee Z.
Job Details: 10/13/2023
Sealed the gaps in liner to cavity freezerThere was also a spill in freezer that blocked the returnsCleared the returns out.Also found a large gap in liner to shell bottom right by hingeFilled with silicon.Could feel air coming out of returnA restaurant is using this fridge and is over packed Advised not a-commercial fridge
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Douglas, MA 01516
Angel R.
Job Details: 10/13/2023
"Unit needed to be leveled and user care explained to customer in regards to new energy efficient washers and water used. Calibrated and ran diagnostics cycle, tested ok."
We serviced a
KENMORE REFRIGERATOR
Model 106.51142111
Near Franklin, MA 02038
Angel R.
Job Details: 10/13/2023
"Found damper motor dead, quoted customer on new motor and labor. Said they never liked the fridge and are in the market for a new one."
We serviced a
JENN-AIR RANGE
Model JGS9900BDB
Near Granby, CT 06060
Mike K.
Job Details: 10/13/2023
Replaced user/interface and verified all buttons responsive.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFB02
Near Oxford, MA 01540
Amanda R.
Job Details: 10/13/2023
Complaint that things freeze in ff section and ice cream is soft explained to customer that freezer cools ff section water soluble things can freeze closed vents to crispers put freezer on max to allow more air to cluster in freezer to help with freezing same issue from day one showed customer not to push things off rear of shelves to allow proper airflow ; ordrng 1 W11595220 (Control)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Charlton, MA 01507
Amanda R.
Job Details: 10/13/2023
Complaint unit rusting in certain spots like inner outer door right door hinge multiple screws the piece of Metal thats attached to tub that holds Heater element unit working normally on well water Sr 7737554074 called tech support its cosmetic recommended using citrus cleaner
We serviced a
WHIRLPOOL RANGE
Model WFG510S0AB2
Near Waterbury, CT 06708
Jimmy R.
Job Details: 10/13/2023
"Tested oven and found unit would start to heat up then shut down when reaching 240 degrees then try and light again and again never lighting. Checked ignitor and found it had pulled away from burner causing spark to jump found ignitor connection jumping spark due to crack in wire harness, fixed harness and adjusted ignitor ran unit to 350 degrees and unit is now getting to temp and holding temp. All operations are now working to specs ; dspstn on spec-tagged invntry: 1 WP9758079 IGNITOR,SPARK CERAMIC"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Bristol, CT 06010
Ruben C.
Job Details: 10/13/2023
Checked unit found making severe noise intermitently from motor cust had video of noise ordering motor and blower; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDM2
Near Springfield, MA 01108
Roger R.
Job Details: 10/13/2023
Found drain hose routed improperly causing grease buildup in drain hose. Cleared drain hose and rerouted to prevent reoccurrence. Charged $199 labor rate.
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Enfield, CT 06082
Gary V.
Job Details: 10/13/2023
"Purchase date 3/24/2023 per sales receipt. Installed main acu and actuator, ran calibration and cycled thru and tested fine."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW0
Near Farmington, CT 06085
Chuck M.
Job Details: 10/13/2023
Customer complaint is that control panel is peeling again. Inspected and found dishwasher does not have a tub shield Ordered tub shield and another control panel. P&A. Advised customer that water temperature should be at 120 degrees. ; rqstng P&A on 1 W11460909 (Console) and 1 W11579564 (Tub Shield)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Fort Mill, SC 29715
Jeff L.
Job Details: 10/13/2023
Found fridge working properly no noise I checked all moving components I. The back of unit and all was good and tight nothing loose. Fridge was in defrost when I arrived I kicked it out and unit started with no noise. Advised customer to call back if needed. No problems at time of visit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Willington, CT 06279
Amanda R.
Job Details: 10/13/2023
"Unit froze for less then a week freezer temp today at 20 ff temp at 37 not freezing anything low side at zero high side at 220 amp draw less than one called tech support recommended flushing unit with 140psi nitrogen replacing filter dryer which will need extra tubing to attach to capillary tube sr 7737554648 ; ordrng 1 876765 (Piping), rqstng P&A on 1 WPW10507886 (Compressor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Fort Mill, SC 29707
Jeff L.
Job Details: 10/13/2023
Replaced icemaker because the other one would not cycle. Unit ran and checked okCall complete
We serviced a
GE DISHWASHER
Model GDF530PGM5WW
Near Longmeadow, MA 01106
Mike K.
Job Details: 10/13/2023
"Unit door was not closing, not screw into top and moving around, secured unit to counter top ( it had one screw in just not the second) once secure was able to get door square and unit closing fine. Ran test cycle and operating properly. Answered cs questions on how to use unit, different cycles."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Plymouth, CT 06786
Ruben C.
Job Details: 10/13/2023
7737552691 called techline have determined top freezer mullion is not straight causing moisture to condense on top of freezer gasket per techline putting unit into review beyond our repair left seal with cust
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mount Ulla, NC 28125
Robert A.
Job Details: 10/13/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11239857 BELT
We serviced a
GE WASHER
Model HTWP1400F1WW
Near Longmeadow, MA 01106
Mike K.
Job Details: 10/13/2023
Replaced knob and tested selecting and starting cycles. Operated properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WHD130PAHS2
Near Springfield, MA 01103
Mike K.
Job Details: 10/13/2023
"Unit was unresponsive on arrival. Unplugged/plugged in and unit responding normally. Unit drained, filled and went into wash when tested. Verified upper and lower spray arm movement.Tested second time and again operated properly.Went into diagnostics5-1 only error in history. Door stuck open will generate error if door not closed with 4 seconds of starting cycle.Tested door multiple times and operating as normal.Reboot seems to have restored unit operation. Cs to monitor.Imani is who let me into unit. Explained finding and service call only due. She approved and said they have corporate account and are billed.Left as follow up required for billing only. Job is complete at this time ; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Springfield, MA 01103
Mike K.
Job Details: 10/13/2023
"Unit will not go into diagnostics. When attempting to stay cycle the door locks, but nothing else. Cannot access unit with dryer on top. Service pointer shows connector/control as issue.Quoted for control/labor and instructed the dryer would need to be removed and unit out of closet for us to work on.Imani is one who let me in and who I quoted. She approved and said they have a corporate account? And are billed separately.I did tell her we would need the dryer off of unit and washer pulled out to be accessible on return.; ordrng 1 W11616491 (Timer/control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Troutman, NC 28166
Robert A.
Job Details: 10/13/2023
"Cx was not home. They are out of town, the appt needs to be rescheduled. I did not diagnose the unit.; dspstn on spec-tagged invntry: 1 W11546681 HARNS-WIRE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Troutman, NC 28166
Robert A.
Job Details: 10/13/2023
Cx complaint that the unit makes a loud rattling noise while it cools. I inspected the unit to confirm the complaint. I found the noise coming from the air grill making contact with the sheet metal evap cover. The air grill clip has a separated and needs to be replaced. Im ordering the part for the return visit.; ordrng 1 WPW10175909 (Air grill)
We serviced a
LG WASHER
Model WM2650HWA
Near Charlotte, NC 28277
Jeff L.
Job Details: 10/13/2023
Replaced valve unit ran and checked ok Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Rock Hill, SC 29732
Mitch H.
Job Details: 10/13/2023
"Checked and found lid locked and no response from any inputs. Will not power on or enter diagnostics. Checked incoming power, good. Has power through filter and to board. Needs control and possibly UI. Quoted customer for repair and saved estimate. Customer declined repair. Collected for service call on ck# 6089"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Charlotte, NC 28270
Jeff L.
Job Details: 10/13/2023
Found bad doors due to factory material failure. This is a factory defect. Need to Replace all 3 doors advised customer to inspect doors once they arrive then call our office to schedule Part#W11661560Part#;W13107887sqPart#12977880sq; ordrng 1 W11661560 (Door) and 1 13107887SQ (Door) and 1 12977880SQ (Freezer door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Mooresville, NC 28115
Robert A.
Job Details: 10/13/2023
"Cx complaint that the unit is not working at all. I inspected the unit to confirm the complaint. I found the UI. It responding at all. I checked power at the control (40v). I checked the terminal block and found the black wire loose. I secured the wire and tested the unit for the cx. It started then shut off a few seconds into the cycle. I cycled the power again, it did the same.The unit needs a new control board to resolve the issue. Im marking the part for the return visit.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Mooresville, NC 28117
Vincent O.
Job Details: 10/13/2023
"Found compressor seized and not pumping. Tapped system and found no Freon. Unit has leak. Order and replace compressor and evaporator. ; ordrng 1 W11546692 (Evap.), dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Chicopee, MA 01020
Chris B.
Job Details: 10/13/2023
Replaced part and unit running normal. New unit cycled and called for water properly.
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2474QF6B
Near Southampton, MA 01073
Chris B.
Job Details: 10/13/2023
Complaint that the unit would not stop running. Found error codes i30 and iF0. Found dried out soap residue under the sump pump of leaking water. Quoted parts and labor. Customer will want to think about it and will get back to us. Mentioned to the customer they have 7 days to waive the trip fee into labor. Collected trip fee.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Holden, MA 01520
Angel R.
Job Details: 10/13/2023
"Checked connections at junction box and all ok, power going into unit. LED indicator on control is not on, UI is not responsive. Will order new control and UI.; rqstng P&A on 1 W11672039 (Control) and 1 W11632709 (UI)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FG4H2272UF
Near Holden, MA 01520
Angel R.
Job Details: 10/13/2023
"Reset ice maker, motor is turning. Customer has not heard the valve fill, checked valve for proper voltage and it is ok. Will order new ice maker fill valve as well as inlet.; rqstng P&A on 1 5304519215 (Valve) and 1 5304519149 (Valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Charlotte, NC 28269
Vincent O.
Job Details: 10/13/2023
"Found e5 thermistor error. Tested and verified proper operation of motor, fan, bin sensor, and fill. All check ok. Verified proper temps. Unit will need new ice maker. Tech does not have part on truck. Ordering ice maker. ; ordrng 1 W11658802 (Icemaker)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Charlotte, NC 28262
Vincent O.
Job Details: 10/13/2023
No problem found with unit. Customer complaint is delay in ignition and improper flame on center burner. Found center cap not properly aligned causing improper flame. Seated cap properly and verified proper operation. No delay in ignition. Instructed customer that 8-10sec is normal operation. Also instructed on proper cleaning of burner heads and caps for proper operation. All functions check ok.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS
Near Charlotte, NC 28262
Vincent O.
Job Details: 10/13/2023
Installed new control and harnesses. Tested and verified proper operation. All functions check ok. Customer says that this issue occurs randomly. Sometimes 2 weeks and sometimes months. All possible parts have been replaced. Also found unit is not connected to WiFi for updates. Possible cause. Instructed customer on need to connect WiFi. Any further issues customer will need second opinion. ; dspstn on spec-tagged invntry: 1 W11261167 CNTRL-ELEC
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JS3
Near Charlotte, NC 28262
Vincent O.
Job Details: 10/13/2023
Installed new FR burner. Tested and verified proper operation. All functions check ok.
We serviced a
LG DRYER
Model DLEX7600WE
Near Norfolk, MA 02056
Aimee Z.
Job Details: 10/13/2023
Found the roller worn roller assy front needs to replace all 4Belt fine and pully fine; ordrng 4 4581EL2002H (Roller assy)s
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Worcester, MA 01606
Aimee Z.
Job Details: 10/13/2023
Found tear at 12 position Replaced the bellows and tested Complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Worcester, MA 01605
Aimee Z.
Job Details: 10/13/2023
Lifted control panel has cockroaches and eggs under panelExplained we wont service its cockroaches
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Shrewsbury, MA 01545
Aimee Z.
Job Details: 10/13/2023
Found the gasket was off right side of freezer door.Teamed ice out and put gasket back on.Theres some small tears lower part gasket; ordrng 1 W10861499 (Gasket white freezer)
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS3
Near Dallas, NC 28034
Ryan S.
Job Details: 10/13/2023
Customer said surface works but oven doesnt. Found power has neutral issue. 17v at wall from ground to neutral. Informed customer issue is with electrical. Call electrician.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Douglas, MA 01516
Amanda R.
Job Details: 10/13/2023
"6/4 error float open after 30 mins of running it just cancels itself and drains needs both controls and switch for float ; rqstng P&A on 1 WPW10195039 (Switch) and 1 WPW10195036 (Float) and 1 W11225084 (Control), ordrng 1 W11395600 (Keypad)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF750SAYM3
Near Prospect, CT 06712
Jimmy R.
Job Details: 10/13/2023
"Tested unit and found machine leaving soap in bottom tub and unit not washing ran diagnostics and found errors 7-1 6-6 let unit run thew a self test and found motor not coming on, checked voltage to motor and found 120v motor faulty. Customer is going to buy a new machine ; dspstn on spec-tagged invntry: 1 WPW10304407 DISPENSER"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Somers, CT 06071
Gary V.
Job Details: 10/13/2023
"Installed new compressor and checked for leaks, found none and recharged system and unit started cooling, please allow 24-48 hours for temps to regulate.; used 1 W11506635 (COUPLER 6 NF MS SV), and 1 876765 (TUBING KIT) from stock"
We serviced a
WHIRLPOOL DRYER
Model LGR7648PQO
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 10/13/2023
"I replaced all previously order parts. I found motor switch also was not actuating properly. I found broken harness blue wire going down to igniter. I repaired harness as well. Popped fuse during repair had to replace found door. Switch was working intermittently as well. No additional issues found with dryer dryer is heating. Just fine as of right now. Unit is like a brand new dryer now.; dspstn on spec-tagged invntry: 1 279311 IGNITOR FLAT 1 279834 COIL KIT , 1 W11050897 THERMAL CUTOFF , and 1 WP3387134 THERMOSTAT , used 1 WP3392519 (THERMAL FUSE), and 1 WPW10569603 (DOOR SWITCH) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Charlotte, NC 28262
Vincent O.
Job Details: 10/13/2023
Found new trim piece broken in box. Reordering trim. ; ordrng 1 W10761014 (Trim. Right)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Charlotte, NC 28262
Vincent O.
Job Details: 10/13/2023
"Found unit is frosted at door seal due to warped liner. Unit will need new door. Ordering door. ; ordrng 1 LW10648583 (Door), dspstn on spec-tagged invntry: 1 W10916494 FAN KIT"
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Huntersville, NC 28078
Robert A.
Job Details: 10/13/2023
"Th parts are not in my bin. I gave the cx a call ahead, he said Ryan (RS) is already there. I did not go to the address or install the parts. I called Ryan, he said he installed the parts so I marked them as installed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Charlotte, NC 28216
Robert A.
Job Details: 10/13/2023
"Cx complaint that the units water dispensing has low pressure. I inspected the unit to confirm the complaint. The unit cools fine, the dispenser functions work fine for ice and water. The water pressure is low. I removed the filter and it the water pressure worked perfect. The unit needs a new filter to optimize the water pressure. The unit is working as designed.; dspstn on spec-tagged invntry: 1 EDR1RXD1 WATER FILTER"
We serviced a
KITCHENAID DISHWASHER
Model KUDE20IXSS1
Near Charlotte, NC 28216
Robert A.
Job Details: 10/13/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10402110 FUSE KIT
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REP00
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 10/13/2023
Complaint low water pressure. I found filter installed was last replaced back in August. I install my bypass cap unit getting full water pressure coming out of the dispenser. Customer provided me with a new water filter unit getting full water pressure out of dispenser now way better than what it was upon arrival. no further issues found with refrigerator at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Lincolnton, NC 28092
Ryan S.
Job Details: 10/13/2023
"Customer complained unit wont run, but wont drain. Upon arrival found unit full of water. Found bottom of pump broke off. Harness wasnt damaged. Replaced pump. Verified proper operation. ; used 1 W11399437 (Pump) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Denver, NC 28037
Ryan S.
Job Details: 10/13/2023
Retuned to install parts ordered. Installed new vent and gasket. Ran serove mode and fan and vent now working. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11498831 GASKET
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS5
Near Denver, NC 28037
Ryan S.
Job Details: 10/13/2023
Customer complained of spark. Found melted wave guide. Found frame under wave guide has thermal mark on frame. Called techline. Tech line got me to send pictures. Deemed unit unrepairable. Sr#7737550301 Informed customer unit is deemed non repairable. Told customer call customer service for further information. Gave customer sr#
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Huntersville, NC 28078
Ryan S.
Job Details: 10/13/2023
"Retuned to install parts installed switch harness, spark module and ignitor. After install Tom front left burner cutting off now. But front right burner is now staying on like front left was. Switched burner heads and issue still present. Harness defective, ordering harness, burner head and spreader. Checked and outlet has proper polarity and voltage. Ground is solid in frame. No wires touching. Scheduled return call for 10-19-23 am.; ordrng 1 W11561449 (Harnes wire) and 1 W10814915 (Under cap) and 1 WP8286815 (Spreader), used 1 W11561449 (Harnes wire), 1 Wpw10475149 (module spark), and 1 W11507531 (Ignitor) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Wethersfield, CT 06109
Ruben C.
Job Details: 10/13/2023
Unit does not have a model or serial tag can not work on unit without
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Rocky Hill, CT 06067
Ruben C.
Job Details: 10/13/2023
Checked unit found bearing is faulty making noise as it spins gave cust estimate for agitator screw and gearcase cust is going to think about repair advised has 7 days