We serviced a
AMANA REFRIGERATOR
Model ABB1921BRM00
Near West Springfield, MA 01089
Gary V.
Job Details: 09/26/2023
"Inspected and found evap fan no longer turning and blade broken, will order and return.; ordrng 1 WPW10128551 (Fan motor) and 1 WP2169142 (Blade), dspstn on spec-tagged invntry: 1 WPW10503278 CNTRL-ELEC"
We serviced a
KITCHENAID RANGE
Model KCGS556ESS05
Near Huntersville, NC 28078
Mark C.
Job Details: 09/26/2023
Customer instruction. Unit not lighting due to a misplaced burner cap. Arranged cap unit is fully operational.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 09/26/2023
Complaint dishwasher will not turn on no power tripping gfci on countertop as soon as unit is plugged in. I found dishwasher had experienced a thermal event at terminal block where power cord was attached it appears install company did not tighten power cord lugs at all leading to thermal event. Unit will need harness terminal block and power cord stripped back and reconnected to fix. Will need extra time due to new wood flooring and unit needs to be pulled out hoses are fully extended as it is so all hoses will have to be disconnected under sink. ; ordrng 1 W11629912 (Control) and 1 W11573809 (Terminal block) and 1 W11407385 (Box) and 1 W11226744 (Box) and 1 W11662347 (Harness) and 1 2xtime (2xtime)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Lancaster, SC 29720
Jonathan J.
Job Details: 09/26/2023
"Complain. Icemaker is not working. I verified icemaker is not working. I verified icemaker is properly plugged in and connected. Icemaker appears to have been stuck sideways for some time on twist cycle. As it is bent, plastics, and ordering icemaker. ; ordrng 1 W11546935 (Ice maker)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS01
Near Lancaster, SC 29720
Jonathan J.
Job Details: 09/26/2023
"Complaints, intermittently when using microwave and oven at the same time and preheating the oven. It will trip. The breaker has been occurring for almost the entire time. Customer has owned the unit. 20 ohm bake 16.9 ohm broil 14.5 convection no short to ground on any 13.5 amp draw when microwave is energized 16.2 amp draw when oven is preheating voltage is 248.9 across red and black 124.7across red white 123.7 across black white. Microwave is taking 30 seconds to heat 8 oz to to 197.8 degrees microwave bake element is not being energized during heating unit per whirlpool tech line should be on a 40 amp breaker. Page 4 of installation instructions. Breaker is insufficient. 7737413738 file number. I found no safety concerns no issues with the oven at this time. Nothing is grounding out. No electrical issues found."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2312TP4
Near Kershaw, SC 29067
Jonathan J.
Job Details: 09/26/2023
I replaced all previously ordered parts tested operation liner split had gotten wider can see exterior sheet metal of cabinet on left side of freezer I applied tape per instructions.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEM2
Near Simsbury, CT 06089
Ruben C.
Job Details: 09/26/2023
Checked unit found main control board faulty causing dispenser to click and panel blinks gave cust estimate for main control and panel control cust will take some time to think of repair told she has 7 days
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Springfield, MA 01109
Gary V.
Job Details: 09/26/2023
"Inspected and found open thermal fuse and replaced, and found timer dial and knob broken, will order and call for return.; ordrng 1 W11685947 (Timer) and 1 W11675852 (Knob), used 1 3392519 () from stock"
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Chicopee, MA 01013
Gary V.
Job Details: 09/26/2023
"Inspected and found idler pulley worn out, replaced with new idler and cycled, tested fine.; used 1 279640 (IDLER PULLEY) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Palmer, MA 01069
Gary V.
Job Details: 09/26/2023
"Inspected and found lid lock strike broken, replaced with new strike and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11457841 STRIKE"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Somers, CT 06071
Gary V.
Job Details: 09/26/2023
"Arrived and no answer at door or on phone, office verified.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Huntersville, NC 28078
Mark C.
Job Details: 09/26/2023
Unit is not making ice due to a faulty bin level sensor ; ordrng 1 W10898445 (Receiver) and 1 W10870822 (Emitter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS965CIAM01
Near Pineville, NC 28134
Jeff L.
Job Details: 09/26/2023
Found ice maker hung in cycle module head is broke at the gear wheel. Im ordering water valve just in case any damage was done to it when ice maker failed. Ordering 2 parts for good repair. Office will call customer when part comes inPart#WPW10341320Part#WPW10251076; ordrng 1 WPW10341320 (Water valve) and 1 WPW10251076 (Ice maker)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Charlotte, NC 28277
Jeff L.
Job Details: 09/26/2023
Replaced front panel due to moisture and steam getting outside of dishwasher and rusting it out. Unit ran and checked okCall complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Charlotte, NC 28277
Jeff L.
Job Details: 09/26/2023
Replaced lower spray arm ran unit checked okCall complete
We serviced a
KITCHENAID RANGE
Model KSDG950ESS1
Near Charlotte, NC 28226
Jeff L.
Job Details: 09/26/2023
Found convection fan turning at very low rpm. Need to order fan motor and return for repair.Part#W11414552; ordrng 1 w11414552 (Fan assembly)
We serviced a
MAYTAG WASHER
Model MHW6630HC1
Near Ellington, CT 06029
Jeremy B.
Job Details: 09/26/2023
Found bottom of the door wearing through. Needs new glass part of door and bellow. ; rqstng P&A on 1 W11325577 (Door glass) and 1 W11314648 (Bellow)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Charlotte, NC 28270
Jeff L.
Job Details: 09/26/2023
Ice maker had no water or ice in the plastic mold out unit into service mode and found that the ice maker fan is not working it needs to be replaced. Could not get ice maker to cycle ordering one of those as well..Part#W11407678; ordrng 1 W11407678 (Ice box fan)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Huntersville, NC 28078
Mark C.
Job Details: 09/26/2023
Installed new harness pump and control unit is fully operational.; dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Huntersville, NC 28078
Mark C.
Job Details: 09/26/2023
Installed new vent trim. Unit is fully operational.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT790SAYM3
Near Huntersville, NC 28078
Mark C.
Job Details: 09/26/2023
Installed rack pieces and manifold unit is fully functional.
We serviced a
WHIRLPOOL COOKTOP
Model KCED600GBL01
Near Farmington, CT 06032
Chuck M.
Job Details: 09/26/2023
Ordered Bezels for cooktop ; ordrng 5 W10853046 (Bezel)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Windsor, CT 06095
Chuck M.
Job Details: 09/26/2023
Customer complaint is that Freezer door was not closing properly. Inspected and found freezer door was not aligned correctly. Corrected door hinge and showed customer it works.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Lexington, NC 27292
Vincent O.
Job Details: 09/25/2023
"Found coins stuck in dryer baffle. Removed coins. Tested and verified proper operation. Unit is quiet and running properly, all functions check ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Charlotte, NC 28214
Ryan S.
Job Details: 09/25/2023
"Customer thought unit was in warranty but unit wasnt , informed jnit warranty was out 6-10-23. Customer didnt speak perfect English and said ok thats fine work on it. While taking temps the husband told her to tell me they werent paying. Had only took temps and didnt tell them anything yet. Customer said she was told it was still in warranty by the people she called and refused to pay. Left call."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Pineville, NC 28134
Jeff L.
Job Details: 09/25/2023
Found dishwasher leaking from dead center bottom of dishwasher the middle spray arm was off and allowing water to pool up at center of door and water was running over the door frame. Return 10-2-23 amPart#WPW10498900; ordrng 1 WPW10498900 (Upper spray arm)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Charlotte, NC 28214
Ryan S.
Job Details: 09/25/2023
"Customer complained unit hot between doors and unit keeps running. Found fan cage was pushed in causing condenser fan to not run, moved fan cage to normal position and fan started working. Verified proper operation. Informed customer to give unit time to cool down. Give 24 for proper cool once plugging unit back in, unit had frost pattern but was struggling to run with fan not cooling condesor."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Worcester, MA 01605
Angel R.
Job Details: 09/25/2023
"Customer complaint of things freezing in crisper drawer also found reservoir frozen. Thawed out and water was dispensing, tested damper motor and it is getting stuck at times struggling to open and close. Will order new damper control.; ordrng 1 W11087463 (damper)"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near Lexington, NC 27295
Vincent O.
Job Details: 09/25/2023
Found gearcase leaking and slinging oil. Also found grinding during spin. Order and replace drive assembly. ; ordrng 1 W10752283 (Washplate) and 1 W10734521 (Cam kit) and 1 W11393685 (Gearcase)
We serviced a
WHIRLPOOL WALL OVEN
Model WOC54EC0HS22
Near Charlotte, NC 28278
Jeff L.
Job Details: 09/25/2023
Replaced parts ordered unit ran and checked okCall complete
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHT1514QB0
Near Manchester, CT 06040
Amanda R.
Job Details: 09/25/2023
Ff door gasket not sealing good in upper right corner quoted for new gasket
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Charlotte, NC 28269
Ryan S.
Job Details: 09/25/2023
"Upon arriving found unit had full frost pattern. Unplugged unit and plugged unit back in and unit starts , compressor started and unit started cooling. Called Randy to confer on situation and Randy said to leave unit and tell customer monitor unit. Customer said unit is cooling. Now but stopped before when he called before, cooking now. While putting unt back together noticed cage to condenser fan was warped and possibly causing fan to not cool compressor Intermittently. Left compressor and evap with customer. Took pictures of evap and verified proper cool. ; dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A and 1 W11504448 COUPLER"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Charlotte, NC 28278
Jeff L.
Job Details: 09/25/2023
Found light bulb burnt out also found the power intermittent to bulb. Need to replace bulb and controlPart#W10886919Part#WPW10260060; ordrng 1 W10886919 (Light bulb) and 1 WPW10260060 (Control board) and 2 2xframe (2xframe)s
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Stanley, NC 28164
Mark C.
Job Details: 09/25/2023
Installed support sent by the manufacturer. heater support W10909479 Unit is fully functional.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Denver, NC 28037
Mark C.
Job Details: 09/25/2023
Unit is adding too much water into the drum causing the water to leak into the case. This is caused by a programming issue.; ordrng 1 W11618916 (Pcb)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507ESS01
Near Norfolk, MA 02056
Aimee Z.
Job Details: 09/25/2023
Found the evap fan in fridge not work.Used test 3 test; ordrng 1 W11033168 (Evap fan)
We serviced a
FRIGIDAIRE WASHER
Model GLTF2940FS1
Near Norfolk, MA 02056
Aimee Z.
Job Details: 09/25/2023
Found needs a drain pump and bellowsAt cost repair and age Cust buying new
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Charlotte, NC 28269
Robert A.
Job Details: 09/25/2023
Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found the unit is cooling fine. The IM is getting 122v and the IM valve works fine as well. I cycled the power and the IM motor still did not rotate. The unit needs a new IM to resolve the issue. I quoted the cx and collected the service call by CC.
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Charlotte, NC 28269
Robert A.
Job Details: 09/25/2023
"Cx complaint that the unit stayed on by itself last week. I inspected to confirm the complaint. The breaker was off, it was turned off by piedmont gas company. I turned on the breaker and preheated the oven to 350degrees as well as tested all cooktop elements. All cooktop elements worked fine. The oven successfully preheated to 350 degrees with no issues. It turned off with no issues as well. I pulled the unit out to examine the back of the unit, everything looks fine. According to the cxs complaint I would recommend replacing the control board. Theres a possibility it was intermittent in response at some point. I quoted the cx for the repair. The service call is covered by WP. I called WP safety to document the issue.Sr7737390570"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Charlotte, NC 28269
Robert A.
Job Details: 09/25/2023
"Cx complaint that the unit is not cooling. I inspected the unit to confirm the complaint. I found the unit was unplugged when I arrived. I plugged in the unit, the compressor and fans worked fine. I ran test 4 for the compressor, the compressor ran but no frost pattern or cool air was produced. Its a dual evap unit, the cx said neither side is working. The unit needs a new compressor to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11557671 (Compressor) and 1 W11506635 (Valve coupler) and 1 W11504431 (Coupler) and 1 W11504415 (Coupler) and 1 W11504416 (Coupler)"
We serviced a
LG REFRIGERATOR
Model LRSDS2706S/00
Near Agawam, MA 01001
Mike K.
Job Details: 09/25/2023
"New door icemaker does the same, self test not functioning, disconnecting/connecting harness results in icemaker moving slightly a couple times and then nothing.Also has had another failure of craft icemaker, had jammed again, not releasing cubes, once cleared ran test and filled fine, not over filled.Quoted for craft icemaker, control and harness.; ordrng 1 AEQ73449910 (Craft icemaker) and 1 EBR32881201 (Pcb main)"
We serviced a
MAYTAG WASHER
Model MVWB725BW0
Near Franklin, MA 02038
Aimee Z.
Job Details: 09/25/2023
F71 ran diagnostics found found tub agitates and spins same time tub won lock up in agitation and wash plate and tub spinning during wash.Also loud during spin. Cut buying new
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS2
Near Franklin, MA 02038
Aimee Z.
Job Details: 09/25/2023
Cust stated cooked one pizza at 425 next use wouldnt pre heaI testes the 1078 oven sensor Checked bake broil and convection element s good 120 convention and broilPre heated couldnt feel bake hotChecked voltage at element bake 0Found needs Cntrl board Cust will advise
We serviced a
WHIRLPOOL REFRIGERATOR
Model krfc704fps05
Near York, SC 29745
Mitch H.
Job Details: 09/25/2023
"Removed all shelves from FF section. Removed and replaced fan cover assembly. Reassembled and put all shelves back. Entered diagnostics, ran tests 1,3, 56 and 57 for thermistors and fans. All passed and operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Manchester, CT 06042
Amanda R.
Job Details: 09/25/2023
evaporator Drain clear went over leveling unit and checking drip pan every three months turned on unit set temps at recommended
We serviced a
WHIRLPOOL 30' FDBM
Model WRF560SEHZ02
Near Windsor, CT 06095
Amanda R.
Job Details: 09/25/2023
Complaint condensation in freezer then froze ice cubes melted only happened once door must of Been left opened set freezer temp at recommended installed air filter
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near East Granby, CT 06026
Amanda R.
Job Details: 09/25/2023
Never made ice fill tube heater turned on fill tube frozen thawed tube ran test 45 filled ice maker if happens again will need fill tube heater
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ2
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 09/25/2023
Complaint when ever top 3rd tier rack is pulled out water leaks onto door and dishes below making them wet. I found dishwasher was created with a weep hole to slow water out when rack is pushed in no water leaks due to angle of rack but when rack is pulled out the angle changes and rack becomes front level at around 2 degrees vs pushed in rack is 6-8 degrees so a wave is Bering created allowing water to leak out of tube I cannot change anything this is how the machine was designed. I called whirlpool file number. 7737409510 per Whirlpool no fix is the Way unit is designed.
We serviced a
JENN-AIR MICROWAVE
Model JMV8208CS6
Near Charlotte, NC 28208
Robert A.
Job Details: 09/25/2023
"Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I put a damper clothe in the unit and ran it for 30 seconds, it heated. I did the same test 5 more times, it did not heat at all again. The unit needs a new control board and some high side part. A control and some high side parts (capacitor, diode and magnetron) are needed to resolve the issue. I collected the service call fee by CC and provided the cx with a quote. The cx does not want to pay for the repair at the moment.; dspstn on spec-tagged invntry: 1 W10818686 MAGNETRON"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Lexington, NC 27295
Vincent O.
Job Details: 09/25/2023
Found f1e4 relay error. Unit trying to run as soon as plugged in. Unit will need new control. Customer claims to have extended warranty and refuses to pay for service. Saved estimate.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Davidson, NC 28036
Vincent O.
Job Details: 09/25/2023
Sr#7737401832. Unable to verify complaint at this time. Customer showed pic of puddles found after cycle. Ran cycle for 30+ minutes. No leaks found. Spoke with tech line. Tech line suggests instructing customer on proper loading and soap usage. Documented issue with tech line as customer has wood floors and is concerned about damage. All functions check ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Huntersville, NC 28078
Vincent O.
Job Details: 09/25/2023
Found ice build up on RC evap. Ran test 57 and verified noise coming from fan. Order and replace RC fan. Instructed customer to have unit thawed prior to return. ; ordrng 1 W11610999 (Evap cover)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302EBS00
Near East Windsor, CT 06016
Amanda R.
Job Details: 09/25/2023
Thought the rail was wrong but its not need to go bad to install rail ; rqstng P&A on 2 WPW10170836 (Glides)s
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 09/25/2023
Complaint F9 E1 error code water will not drain out of dishwasher. I found drain pump motor has completely failed. No debris found motor has open winding. I drained out all the water manually. Discovered filter was missing cannot warranty filter. Quoted customer for filter. I replaced drain pump. Verify dishwasher is not draining properly with no further issues found. W11568785 ; used 1 W11412291 (DRAIN PUMP) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Charlotte, NC 28214
Ryan S.
Job Details: 09/25/2023
Customer complained unit had frost buildup in food and light not working. Upon arrival checked light and found frost build up on door source. Pushed in on door switch and released and light came on. Light working properly. Inspected door gasket and gasket looks good. Treated bottom section a bit but door is fine. Checked door slides and door slides working fine. Customer said she might have had left door ajar slightly. Informed customer that would cause the frost buildup and to make sure to push door closed from center to ensure door is properly closed. Verified proper operation of unit.
We serviced a
MAYTAG WASHER
Model MVW7232HC0
Near Belmont, NC 28012
Ryan S.
Job Details: 09/25/2023
Customer complained of unit not going past sensing. Upon arrival ran service mode and found f7e 4 error basket reengagement failure. Checked visually under unit and found bad slider. Replaced from ts. Ran service component activation and all functions working now. Verified or operational. Customer has parts and labor authorization. ; used 1 W10734521 (SLIDER) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Shrewsbury, MA 01545
Angel R.
Job Details: 09/25/2023
"Installed parts, ran diagnostics cycle and tested ok."
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSS48QDW00
Near Longmeadow, MA 01106
Gary V.
Job Details: 09/25/2023
"Inspected and found compressor overheating and pan heater corroded, unit is built in model, extra large and needs compressor replaced and pan heater replaced. 2 tech job, 3 hour return. Will call the customer for return trip.; ordrng 1 W10309995 (Compressor kit) and 1 876765 (Tubing kit) and 1 Panheater (Copper coil)"
We serviced a
WHIRLPOOL WASHER
Model WTW6700TU2
Near York, SC 29745
Mitch H.
Job Details: 09/25/2023
"Tested and ran diagnostics. Found F71 suds error. Ran diagnostics cycle and found basket will not engage. Basket moved freely when spun by hand. Inspected motor and wiring, no issues found. Requesting P&A for RPS sensor, hub, screws and wash plate. Wash plate not in stock. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 WPW10178988 (Position sensor) and 1 W10820039 (Hub), ordrng 6 WP8533953 (Hub screw)s, rqstng P&A on 1 W11252784 (Wash plate), dspstn on spec-tagged invntry: 1 W10536347 DRAIN PUMP"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Troutman, NC 28166
Mark C.
Job Details: 09/25/2023
Unit is making a grinding noise due to a loose rotor bolt. Torqued bolt unit is fully operational.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Charlotte, NC 28273
Jeff L.
Job Details: 09/25/2023
Replaced all parts ordered for this job put unit into service mode all operations were normal. Unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 W11224256 CNTRL-ELEC
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Charlotte, NC 28273
Jeff L.
Job Details: 09/25/2023
Replaced water valve unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 W11316256 VALVE (COLD)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFB00
Near Waterbury, CT 06704
Chuck M.
Job Details: 09/25/2023
Customer said they were told by Karen from Whirlpool that they were covered under a 5 year warranty for parts and labor. Explained to customer that manufacture extended warranty is limited. Customer refused service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Meriden, CT 06451
Chuck M.
Job Details: 09/25/2023
Installed freezer and FF doors. Checked ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near York, SC 29745
Mitch H.
Job Details: 09/25/2023
"Tested and ran dishwasher for several minutes. No leaks found. Checked door gasket, in good condition, no issues found with gasket or bottom seal. Checked pump/motor and drain. No problems found. Unable to duplicate complaint. Advised customer that if problem returns to take pictures and video if possible to give us as much information as possible."
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near McConnells, SC 29726
Mitch H.
Job Details: 09/25/2023
"Checked and tested washer. Ran diagnostics, found long fill error code. Tested inlet valve, found cold water flowing very slowly. Needs inlet valve. Quoted customer for repair. She approved repair. Replaced valve from t/s. Reassembled, ran calibration and tested valve. All operating properly. Collected for service on CC; used 1 W11210459 (Valve) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Stafford, CT 06076
Gary V.
Job Details: 09/25/2023
"Inspected and found front door panel rusting and blemished, replaced panel and cycled, tested fine."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Holland, MA 01521
Gary V.
Job Details: 09/25/2023
"Inspected and found unit will start but then stops running and wont fill, unit having intermittent voltage from control board, ordering main acu, wash pump and cover, and will return. ; ordrng 1 WPW10455271 (Cover) and 1 W11025157 (Wash pump) and 1 W10906428 (Main acu)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM03
Near Holland, MA 01521
Gary V.
Job Details: 09/25/2023
"Inspected and found frost build up in freezer, and glides binding, cleared frost away and adjusted freezer draw glides, cycled, tested fine."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Southington, CT 06489
Chuck M.
Job Details: 09/25/2023
Customer complaint is that dishwasher was not cleaning properly leaving food debris in tub and on dishes. Also a food smell was present. Inspected and found filter needed to be rinsed. Cleaned filter and ran diagnostics cycle. Found water was not hot enough entering dishwasher. Ran hot water at sink for about 20 seconds and water got hot enough. Explained water temperature value to customer and advised customer to run hot water at sink before starting dishwasher and to maintain rinse aid.
We serviced a
KITCHENAID RANGE
Model KSIB900ESS1
Near Southington, CT 06489
Chuck M.
Job Details: 09/25/2023
Customer complaint is that oven over heats and starts beeping until power is removed at breaker. Cooktop overheated and burned bottom of tea pot and melted cooktop glass. Took pics. Ran diagnostics and found fault codes F2e0 key pad disconnected. F2e1 stuck key. Tested oven sensor and it checked ok. Ordered control board control panel thermal fuse and cooktop all P&A. ; rqstng P&A on 1 W10808299 (cooktop) and 1 W11034444 (panl-cntrl) and 1 W11100619 (cntrl-elec) and 1 WP3196548 (fuse-thrml) and 2 ExtraTimeFrame (Extra Time Frame)s
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Monroe, NC 28112
Jonathan J.
Job Details: 09/25/2023
"Complaint, six smoke coming out from underneath cooktop was using front right burner when issue occurred. Everything else is working just fine. I found front right burner element had experienced a thermal event spectacularly unit will need surface element and switch. No safety issues found at this time. No property damage. No personal damage either. ; ordrng 1 W11517959 (Element) and 1 W10917724 (Switch) and 1 WPW10312185 (Switch)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Wingate, NC 28174
Jonathan J.
Job Details: 09/25/2023
"I replaced drain pump and wiring harness, tested operations navigational issues found everything is working normally. ; dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Rock Hill, SC 29732
Mitch H.
Job Details: 09/25/2023
"Checked and found condensation and ice on inside top of freezer door and liner. Checked door gasket, making proper contact and seal all around. Can feel soft spot on door liner. Believe there is a void in foam insulation. Humming noise coming from evaporator fan cover vibration. Ordering freezer door and gasket. Advised customer that door would ship directly to him and he would need to inspect door and call to schedule return.; ordrng 1 LW11258473 (Freezer door) and 1 W10136735 (Door gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Rock Hill, SC 29732
Mitch H.
Job Details: 09/25/2023
Tested and cycled ice maker. Found it operating properly. Completed cycle and filled normally. Ice in bin. Customer says that it makes ice but doesnt keep up with their usage. Explained that with 5 people using a lot of ice that this ice maker may not keep up with usage. No other issues found.; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Sutton, MA 01590
Angel R.
Job Details: 09/25/2023
"Customer complaint was not a power or fill issue she wanted to know if anything was missing from dish racks also if unit was installed properly. All checked ok, nothing missing. Went into diagnostics and checked for error codes, found none. Ran test cycle, machine is working as intended."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Douglas, MA 01516
Angel R.
Job Details: 09/25/2023
"Found evap in RC frost free and with some condensation dripping on it. Temp came in at 45 degrees. Checked UI at pantry and it is working ok. Found condensation throughout slides and bottom bin of freezer, door is sealing properly. Temp came in at 20 degrees, had very little frost. Ran test 4 and checked ok also leveled unit as it was sitting unleveled on the right side. Spoke to Mike recommended booking a sealed system tech and ordering the RC evap and doing a leak test.; ordrng 1 W11578026 (Evaporator)"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 09/25/2023
Found both doors on dispenser broken. Replaced and tested all checks ok. ; used 1 W10861000 (DISPENSER) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Charlotte, NC 28208
Robert A.
Job Details: 09/25/2023
Cx said she is getting the unit replaced. I did not diagnose the unit.
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Ware, MA 01082
Roger R.
Job Details: 09/25/2023
"Found gearcase leaking oil and suspension rods having more travel than acceptable. Will need new gearcase, slider and suspension rods. ; ordrng 1 W11130359 (Suspension) and 1 W11393685 (GEARCASE), used 1 W10734521 (SLIDER) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near New Britain, CT 06051
Chuck M.
Job Details: 09/25/2023
Customer complaint is that dryer was squealing during cycle. Inspected and found idler pulley and rollers were worn. Replaced with repair kit. Tested and showed customer it works. Dryer vent was crushed causing restricted air flow. Informed customer. ; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
JENN-AIR COOKTOP
Model JED3430GB01
Near Holden, MA 01520
Roger R.
Job Details: 09/25/2023
Installed new center vent cover.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Worcester, MA 01604
Roger R.
Job Details: 09/25/2023
Found motor cover rubbing on transmission pulley when full of water in clean cycle. Added 2 washers WP488881 under motor cover to allow additional clearance.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Worcester, MA 01607
Roger R.
Job Details: 09/25/2023
"Found failed thermal fuse at blower, replaced and checked. ; used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Worcester, MA 01607
Roger R.
Job Details: 09/25/2023
Installed new compressor and evaporator due to poor cooling.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS1
Near Glastonbury, CT 06073
Jeremy B.
Job Details: 09/25/2023
Dishwasher not draining. Found pump clear but seized. Replaced and tested all checks ok. ; used 1 W11412291 (DRAIN PUMP) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Cromwell, CT 06416
Jeremy B.
Job Details: 09/25/2023
Fresh food door gasket not sealing. Heated and reshaped gasket all checks ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KSF26C4XYY01
Near Holyoke, MA 01040
Mike K.
Job Details: 09/25/2023
"Not cooling properly either section. Found evap clogged with frost, defrost thermostat is closed, put into defrost. Defrost thermostat had opened in the heat of steaming clear, found loose connector to defrost heater, reconnected and jumped thermostat, put into defrost and verified defrosting, since was closed and opened when warmed thermostat looks to be fine. Just needs to be defrosted and with heater reconnected should function fine. Switched defrost mode to 8 hour. Called landlord, approved labor charge"
We serviced a
WHIRLPOOL RANGE
Model KSEG700ESS3
Near Easthampton, MA 01027
Mike K.
Job Details: 09/25/2023
"F8e0 error only error history, cleared.Turned fan by hand, no obstruction.Ran bake cycle and verified fan operation reached 350 preheat temp with no error. Fan did not come on, errored when hit 185.Replaced fan and same, tested fan from control, read 69 ohms and tech sheet said should be 115, one replaced was open. Getting no voltage from control to fan.Will order blower fan to ensure working properly, quoted for control/labor. Accepted. After hours, office will contact to schedule return time, let them know it would likely be early next week.Collected replaced fan for credit.; ordrng 1 W11082269 (Main control), used 1 W11107275 (Blower fan) from stock"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7351SG/AA
Near Belchertown, MA 01007
Mike K.
Job Details: 09/25/2023
"Replaced icemaker, ran harvest fine and filled fine. Cs to monitor."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Hadley, MA 01035
Mike K.
Job Details: 09/25/2023
Replaced hinge assy and operating properly
We serviced a
WHIRLPOOL WASHER
Model WTW8500DW5
Near Ellington, CT 06029
Amanda R.
Job Details: 09/25/2023
F8e1 long fill F3e2 inlet valve f0e3 overload f2e1 Ui stuck button not filling with water replaced inlet valves tested filling normally ; used 1 W11165546 (VALVE) from stock
We serviced a
SAMSUNG DRYER
Model DV45K6200EZ/A3
Near Tolland, CT 06084
Amanda R.
Job Details: 09/25/2023
"Making chirping squealing noise the rear right wheel bad and idler pulley bearing bad replaced both tested operation normal ; used 1 DC93-00634A (IDLER PULLEY), and 1 DE7523 () from stock"
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404KBS0
Near Shrewsbury, MA 01545
Roger R.
Job Details: 09/25/2023
Installed new main wash pump and sump assembly. Checked operation and all okay ; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Marshville, NC 28103
Jonathan J.
Job Details: 09/25/2023
"complaint not washing dishes properly. Condensation building up issue occurred about a week ago not drying dishes. I found F7 E1 error code in diagnostics history. I found odor is caused by heavy bacterial, gross sulfur in the well water. I found spray arms were completely clogged with bacterial growth I cleaned I spray arms. Heating element is now working fine after clearing. Error codes from diagnostics history. Dishwasher is now washing properly as well. I also found dispenser was broken replaced dispenser. Also found wash motor had a locked impeller. I replaced some new additional issues found ; used 1 W10861000 (DISPENSER), and 1 W11665769 (MOTOR/SUMP) from stock"
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Hadley, MA 01035
Mike K.
Job Details: 09/25/2023
"Replaced switch harness and control board u/I.Operated light 25+ times and worked properly., all burners working properly. Put unit into bake and preheated to 350."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Tolland, CT 06084
Amanda R.
Job Details: 09/25/2023
Replaced ice maker ; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER
We serviced a
KITCHENAID COOKTOP
Model KICU509XSS
Near New Britain, CT 06053
Chuck M.
Job Details: 09/25/2023
Customer complaint is that right side display has error F47 communication error. Inspected and found fuse open on module. Ordered module per service pointer. ; ordrng 1 W10857232 (module)
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Huntersville, NC 28078
Vincent O.
Job Details: 09/25/2023
Installed new motor. Tested and verified proper operation. All functions check ok.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Mooresville, NC 28115
Mark C.
Job Details: 09/25/2023
Unit is not operating due to a faulty control.; ordrng 1 W11400681 (Pcb)