We serviced a
GE WASHER
Model GTW460ASJ7WW
Near Suffield, CT 06078
Gary V.
Job Details:
09/09/2024
"Inspected and idler pulley, broken and replaced cycle tested fine?; used 1 DC93-00634A (IDLER PULLEY) from stock"
We serviced a
SAMSUNG DISHWASHER
Model DW80R2031US
Near Granby, CT 06090
Gary V.
Job Details:
09/09/2024
"Concern was leak. Inspected and found customer replace the drain hose., cycled unit and didnt find any issues. No leaks or problems at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM08
Near Farmington, CT 06085
Ruben C.
Job Details:
09/09/2024
Replaced control and damper tested operation normal informed cust not to put items too close to damper
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near New Britain, CT 06051
Ruben C.
Job Details:
09/09/2024
Checked unit found strike broken not locking replaced strike tested operation normal ran cycle normal; used 1 W11457841 (STRIKE) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Cheshire, CT 06410
Ruben C.
Job Details:
09/09/2024
"Checked unit found leaking from drain pump replaced drain pump still leaking sump assy that was just installed on 9/4 is not holding drain pump tight enough ordering new sump pump assy; ordrng 1 W11613480 (Sump pump), used 1 W10876537 (DRAIN PUMP) from stock"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Cheshire, CT 06410
Ruben C.
Job Details:
09/09/2024
"Checked unit found drain pump seized bearing are faulty binding tub could not get washplate off ordering tub gearcase washplate and drain pump; ordrng 1 W11396717 (Drain pump), rqstng P&A on 1 W11449840 (Gearcase) and 1 W10721967 (Splutch) and 1 W11662156 (Tub ring) and 1 W10752187 (Screw) and 1 W11178224 (Basket) and 1 W10902814 (Washplate)"
We serviced a
GENERAL ELECTRIC DRYER
Model GFD55ESSN3WW
Near Meriden, CT 06450
Ruben C.
Job Details:
09/09/2024
Checked unit found felt around back of drum tearing in one spot ordering drumk; rqstng P&A on 1 WE21X29724 (Drum)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS2
Near Avon, CT 06001
Ruben C.
Job Details:
09/09/2024
Replaced control and touchpanel control tested operation normal ran diagnostics normal washing and draining normally
We serviced a
AMANA RANGE
Model AER6603SFW3
Near Lancaster, SC 29720
Jonathan J.
Job Details:
09/09/2024
Complaint door will not unlock. Displaying F5 E1 error F5e1 error code was found in fault. History as well. I cleared code found light will not turn off. Main control board has corrosion on it more than likely cause of issue ordering a light switch and an oven latch assembly for the rear as well. Was able to test bake element and broil element in diagnostic cycle elements are all working as well. unit has proper voltage. left oven turned off at breaker before departure. ; ordrng 1 W10627802 (Switch) and 1 W11536797 (Control) and 1 W10107820 (Latch)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Lancaster, SC 29720
Jonathan J.
Job Details:
09/09/2024
"I replaced all previously ordered parts, tested operations no further issues found with washing machine at this time. All operations are functional and working properly performed a diagnostic cycle as well and you unit went through the diagnostic cycle and drained out properly."
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Belmont, NC 28012
Ryan S.
Job Details:
09/09/2024
Return to install regulator and gas valve installed parts. All burners are doing issue now burning too high almost no gas comes out and then rushes out and then studies regulator has already been replaced. Tried to call Tech line Tech line service was down putting in for tomorrow so that I can call Techline.; O-emld tckt
We serviced a
WHIRLPOOL DISHWAHER
Model WDT710PAHZ1
Near Belmont, NC 28012
Ryan S.
Job Details:
09/09/2024
Customer complain unit would not drain upon arrival found drain line was clogged with tea leaves collected trip fee card
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Mount Holly, NC 28120
Ryan S.
Job Details:
09/09/2024
Customer complaint unit with drain found long drain error found harness to drain pump broken replaced harness from truck stock ran service mode all functions working including drain. Started quick wash cycle verified proper operation. ; used 1 W11643701 (HARNESS LOWER) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Dallas, NC 28034
Ryan S.
Job Details:
09/09/2024
Returned to install new pump and control. Installed parts. Ran unit to fill and wash. Canceled cycle and init drained. Verified proper operation.
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ10
Near Denver, NC 28037
Ryan S.
Job Details:
09/09/2024
"Installed new fan , all speeds now working. Verified proper operation."
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ5
Near Denver, NC 28037
Ryan S.
Job Details:
09/09/2024
"Customer complained unit kept igniting when lit. Upon arrival said it had stoped and was working. Tried all burners on low and no issues. Checked all switches for sticking , no issues. Verified proper ground. Verified proper operation, left part w customer."
We serviced a
ELECTROLUX WASHER
Model EFLS527UIW1
Near Simsbury, CT 06092
Ruben C.
Job Details:
09/09/2024
Checked unit found valve is noisy as it calls for water gave cust estimate for valve if cust calls back for repair unit will have to be pulled out of shows stall and make sure water valve close they are older valves took pics
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM04
Near Lancaster, SC 29720
Jonathan J.
Job Details:
09/09/2024
Complaint refrigerators leaking all over the floor in the freezer section from icemaker area. I found complaint true. I found issue caused by poor install of icemaker. I found someone had dug out insulation inside of freezer section for fill tube to go through and stripped out screws of the back wall or fill tube for icemaker attaches Leading to a huge gap for leading to freezing up as well. I applied perm to back wall so that it would seal up air gap I also adjusted tube so it would actually go into icemaker instead of onto floor when icemaker with cycle icemaker was only getting enough water to fill one cube. No issues no other issues found. I tested tube by cycling icemaker no more leaking occurring at this
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Kershaw, SC 29067
Jonathan J.
Job Details:
09/09/2024
Complaint washing machine making loud grinding noise I found cam has a pulley has a lot of up-and-down play gearcase dropping out is the cause of the issue unit unit will need a gear a pulley and a wash plate. No further issues found with washing machine at this time. Everything else is working fine..; ordrng 1 W11239857 (Belt) and 1 W10721967 (Cam) and 1 W11449840 (Gearcase) and 1 W11551646 (Nut) and 1 W11510461 (Washplate)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Chicopee, MA 01020
Mike K.
Job Details:
09/09/2024
"Unit was unplugged on arrival. Plugged in and unit went into manual drain. Allowed to finish.Complaint of intermittent filling, intermittent starting not locking/unlocking. Does into drain when going back not diagnostic, still ran calibration cycle even though starting to drain before selected.F1e1, F8e1, F3e1Main control fault, not filling, pressure system fault. Checked lower assy and gear case is also leaking.. Would need a new control and gear case assy. Denied repair. Collected for service call only"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near East Windsor, CT 06016
Gary V.
Job Details:
09/09/2024
Installed parts listed and cycled back on and unit started cooling please allow 24 to 48 hours for temperatures to regulate.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS03
Near Ellington, CT 06029
Gary V.
Job Details:
09/09/2024
"Inspected and found ice maker intermittently overfilling when cycling causing leak down from of inside the fridge, replaced with new ice maker and filled, didnt detect any leaking, please allow 24 hours for ice production.; used 1 W11658802 (ICE MAKER) from stock"
We serviced a
JENN-AIR OVEN
Model JES1750ML1
Near Tolland, CT 06084
Gary V.
Job Details:
09/09/2024
"Inspected and found bake element terminal loose and touching ground, tightened and adjusted, tested fine."
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HFEDBBC/AA03
Near Agawam, MA 01001
Mike K.
Job Details:
09/09/2024
"Evap is frosting up again. Explained to customer the repair is to replace the evap cover again, had been fully steamed clear with evap cover and sensor being replaced last visit. Will order parts again and repair.; ordrng 1 DA97-12608A (Evap cover) and 1 DA32-10104N (Sensor)"
We serviced a
GENERAL ELECTRIC RANGE
Model JB645DKWW
Near Agawam, MA 01001
Mike K.
Job Details:
09/09/2024
"Complaint of cook top cracking, took photos of line on rf burner. Pulled top up and removed burner, line not going through top, is a scratch not a crack, replacement not covered. Customer is satisfied with explanation it is not a crack and burner is usable."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Denver, NC 28037
Ryan S.
Job Details:
09/09/2024
Returned to install new gearcase and wash plate. Installed parts. Ran unit through diagnostic. Verified proper operation. ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Hebron, CT 06231
Jeremy B.
Job Details:
09/09/2024
Washer not engaging wash. Found f7e4 found play in shaft of gear case slider sticking but magnet secure. Will order new gearcase clutch and slider. ; rqstng P&A on 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11449841 (Gearcase) and 1 W11550891 (Agitator)
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7351SG/AA
Near Newington, CT 06111
Chuck M.
Job Details:
09/09/2024
"Customer complaint is that ice maker freezing up, dispenser is glitching along with interior UI. Container broke due to frozen ice in ice room. Ordered control, auger assembly dispenser assembly and ice container and ice maker. P&A; ordrng 1 DA97-20156B (Ice Container), rqstng P&A on 1 DA94-04603A (Control Board), ordrng 1 DA97-15217B (Ice Maker), rqstng P&A on 1 DA97-12540G (Auger Assembly) and 1 DA97-17296A (Dispenser Chute Assembly)"
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW2
Near West Hartford, CT 06110
Chuck M.
Job Details:
09/09/2024
Customer complaint is that washer made a loud noise. Inspected and found gear case leaking and bearings worn. Ordered gear case and wash plate. ; ordrng 1 W11393685 (Gear Case) and 1 W10752283 (washplate)
We serviced a
WHIRLPOOL MICROWAVE
Model JMC8130DDB
Near Middletown, CT 06457
Chuck M.
Job Details:
09/09/2024
Assisted tech with repair.
We serviced a
WHIRLPOOL DRYER
Model GEW9260PW0
Near Glastonbury, CT 06033
Chuck M.
Job Details:
09/09/2024
Customer complaint is that dryer had a burning smell and would not start. Inspected and found idler and rollers seized and belt broken. Replace repair kit and tested. Showed customer it works. ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Manchester, CT 06040
Chuck M.
Job Details:
09/09/2024
Customer complaint is that washer would not drain. Then washer drained on its own. Customer started washer and lid locked and water started filling. Ran diagnostics and found error code F9e1 long drain. Attempted to run diagnostics but control is glitching. Attempted quick wash cycle and washer would not start. Ordered control. ; ordrng 1 W11626074 (Control)
We serviced a
KENMORE WASHER
Model ="796.41532210"
Near Hartford, CT 06105
Chuck M.
Job Details:
09/09/2024
Customer complaint is that washer is leaking from front. Inspected and found water leaking through bellow. Ordered bellow. ; ordrng 1 MDS47123602 (Bellow)
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Wethersfield, CT 06109
Chuck M.
Job Details:
09/09/2024
Customer complaint is that dryer is not drying. Checked voltage from supply and got L1 = 122.2V. L2=36V L1 to L2 = 81V. Electrical issue.
We serviced a
MAYTAG WASHER
Model mvwb865gw0
Near Iron Station, NC 28080
Ryan S.
Job Details:
09/09/2024
Customer complained of lots noise during spin and greese/oil on ground . Found oil leaking from gearcase. Ran unit and nouse was from gearcase have little to no oil in it causing loud noise during spin. Quoted repair. Customer denied repair. Collected trip fee via card.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Cherryville, NC 28021
Ryan S.
Job Details:
09/09/2024
Customer complained of broken lid. Confirmed complaint. Replaced lid from pre Id ts. Verified proper operation.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Hebron, CT 06248
Jeremy B.
Job Details:
09/09/2024
Cloths stick under agitator. Was able to remove. Will order new agitator. ; rqstng P&A on 1 W11550891 (Agitator)
We serviced a
GE OVEN
Model JT5500DF4BB
Near Enfield, CT 06082
Gary V.
Job Details:
09/09/2024
"Inspected and found f97 for cooling fan, quoted and he will call."
We serviced a
KITCHENAID DISHWASHER
Model KDTM405PPS1
Near Bloomfield, CT 06002
Ruben C.
Job Details:
09/09/2024
Techline is updating could not call; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHI1826LB4
Near Southwick, MA 01077
Mike K.
Job Details:
09/09/2024
"Has cleared clogged drain at rear of control last visit. Cs is getting water at lower left corner Under unit. Was there previously as well but water was coming into rf from freezer and out bottom of door. No water inside unit at this time, pulled evap cover and poured water down drain, flowed to drain pan with no issue. Inside compressor are of unit all was bone dry, even pan until water was poured down drain. No leak at hose, bottom edges of unit have previous repair at, but all dry, tilted unit and examined drain pan, no cracks, no leaks found. Cannot find source of current leak, but all areas in unit are dry, water is turned off and icemaker had been pulled from unit.No additional charge."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Rocky Hill, CT 06067
Jeremy B.
Job Details:
09/09/2024
Customers complaint is randomly washer doesnt spin out the cloths. Ran diagnostics found no error codes. Ran diagnostics eat 12 and then high speed drain and spin all checks ok. Recommend customer wash like items together to ensure a balanced load. Cant duplicate any problems.
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM02
Near Hampden, MA 01036
Chris B.
Job Details:
09/09/2024
Replaced all parts and door sealing properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near West Hartford, CT 06110
Chuck M.
Job Details:
09/09/2024
"Customer complaint is that water is leaking into FF section and freezing. Found ice buildup in freezer. Evaporator fan motor is not running. Ordered evaporator fan motor, evaporator cover, and control. ; rqstng P&A on 1 W11235950 (Evaporator cover back) and 1 W11369036 (Evaporator Motor) and 1 W11179121 (Evaporator Cover) and 1 W11446726 (UI)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2612TF4
Near Easthampton, MA 01027
Mike K.
Job Details:
09/09/2024
"Unit had been making a high pitched squeal which stopped, then had been intermittent for awhile. Evap fan blowing fine. Found drain pan full, pulled unit out and condenser fan was jammed, just blade against condenser and frame, no outside physical obstruction, put fan farther onto motor shaft and started to work, no noise but a bit of a wobble.Quoted for fan motor and blade.; ordrng 1 242018301 (Cond fan motor) and 1 241639502 (Condensor fan blade)"
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model GSS25GYPFCFS
Near Attleboro, MA 02703
Aimee Z.
Job Details:
09/09/2024
Found the light in fridge out power to light Needs lends and ledCust also asked about moisture on back wall of fridge Checked for air leaks none and they took everything out of The fridge . Advised not to push all the way back and block air flow.; rqstng P&A on 1 WR55X26671 (Led) and 1 WR17X12871 (Lens)
We serviced a
GE WASHER
Model GUD27GESNOWW
Near Attleboro, MA 02703
Aimee Z.
Job Details:
09/09/2024
Ran through diagnostics spin and agitation test ran fine 4 mins eachPut 2 large towels in washer and agitated and spun fine on speed washRan full speed wash cycle with towel ran fine to agitation and spin.Advised customer to to cut back on load size overloading washer.
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Norfolk, MA 02056
Aimee Z.
Job Details:
09/09/2024
"Stacked washer dryer Cust stated another company was there and broke the door latch ordered parts and never showed back up been 2 months, washer was apartPulled error codes F3e1. Pressure switchF9e1. Long drainF5e2. Door lockF8e3. Over flowHad to go through error codes couldnt run diagnostics broken latchAdvised customer ordering parts from error codes , couldnt run diagnostics.Can do repairs through the back; rqstng P&A on 1 WPW10605427 (Drain pump) and 1 WPW10443885 (Latch) and 1 WPW10448876 (Pressure swich) and 1 W11044558 (Pressure hose)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Easthampton, MA 01027
Mike K.
Job Details:
09/09/2024
"Unit is under 1yr wp warranty per service. Unit drains, fills and wash motor not running, verified voltage to motori. Do not have in truck stock. Scheduled for return ; used 1 W11613479 (MOTOR/SUMP) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW02
Near Enfield, CT 06082
Gary V.
Job Details:
09/09/2024
"Inspected and found broken wires coming through the door through the harness through the hinge, will submit estimate and customer will call when door arrives.; rqstng P&A on 1 LW11202404 (Door freezer white) and 1 W10873791 (Ice maker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ18
Near Bessemer City, NC 28016
Mitch H.
Job Details:
09/09/2024
"Removed ice maker assembly. Replaced ice maker. Reinstalled, tested and cycled ice maker. Completed cycle and valve activated and filled correctly. Operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Bessemer City, NC 28016
Mitch H.
Job Details:
09/09/2024
Checked and found evaporator fan making loud noise. No excessive frost buildup on evaporator. Ordering evaporator fan motor and blade. Advised customer that office will call to schedule when parts arrive.; ordrng 1 WP2315549 (Evaporator fan motor) and 1 WP2169142 (Fan blade)
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Gastonia, NC 28054
Mitch H.
Job Details:
09/09/2024
"Tested and ran diagnostics. No stored error codes. Ran manual tests for agitate and spin, all worked correctly. Ran control calibration. Ran complete automatic test cycle, completed properly with no issues."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Gastonia, NC 28056
Mitch H.
Job Details:
09/09/2024
"Removed and replaced inner and outer door, and hinges . Reassembled, tested, door operating properly."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFTR2045VF3
Near Chicopee, MA 01020
Mike K.
Job Details:
09/09/2024
"Replaced the evap fan, defrost heater and timer, timer did advance and go back into cooling, was to warm to defrost, had steamed cleared evap. Cs to monitor"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Clover, SC 29710
Mitch H.
Job Details:
09/09/2024
"Arrived, found that wrong part was ordered. Reordering correct part. Checked availability and scheduled return for 9/13 AM.; ordrng 1 W11559968 (Evaporator fan motor) and 1 WP2169142 (Fan blade)"
We serviced a
MAYTAG DISHWASHER
Model MDPS6124RZ0
Near Clover, SC 29710
Mitch H.
Job Details:
09/09/2024
"Disassembled dishwasher, removed and replaced tub assembly. Reassembled and reconnected. Tested, tub no longer leaking but still has leak further back. Checked and found leak coming from inlet assembly. Ordering inlet and valve. Advised customer that office will call to schedule when parts arrive.; ordrng"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near York, SC 29745
Mitch H.
Job Details:
09/09/2024
"Checked and found freezer door gasket was split across top. Removed freezer door, removed and replaced gasket. Reinstalled door, ensured proper seal and checked door operation. All checked good."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHS2355PF6B
Near Wrentham, MA 02093
Aimee Z.
Job Details:
09/09/2024
Freezer was defrosted nothing frozen.Checked frost pattern on evap only on top evap fan running .Didnt just come out of defrost . Checked compressor Plugged into an amp meter compressor started up and buzzing .Running hot condenser and cap cold Sealed system problems Cust buyingnew
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950US/AA
Near Franklin, MA 02038
Aimee Z.
Job Details:
09/09/2024
Installed new water fall spray arm and tested Its locked in place
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Franklin, MA 02038
Aimee Z.
Job Details:
09/09/2024
Installed new suspension rods complete
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7351SG/AA
Near Bellingham, MA 02019
Aimee Z.
Job Details:
09/09/2024
"Fills with ice only if advance with button . Put magnet on door switch Couldnt hear the fan , removed icemaker there was ice in it.Had to re stream the augar assy out found the fill tube re froze Ice in fill tube and in fan.Fan mtr doesnt work re tested with magnet on door. Water leaking out of fill tube in new augar ,reordering a new one ; rqstng P&A on 1 DA97-12540G (Fan complete), states that autho needed"
We serviced a
FRIGIDAIRE WASHER
Model FFTW4120SW2
Near Ware, MA 01082
Chris B.
Job Details:
09/09/2024
Complaint of loud noises while agitating. Found noises from gear case and found motor rusting out and gear case grinding heavily. Leakage ; rqstng P&A on 1 5304516133 (Gear Case) and 1 5304516132 (Belt) and 1 5304511356 (Motor) and 1 2xFrameJob (2x Frame Job)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ3
Near Brimfield, MA 01010
Chris B.
Job Details:
09/09/2024
Found unit not leveled and inlet water connection was loose. Found electrical wires not not installed properly and unit needed to be leveled. Adjusted everything and ran tree diagnostic cycles and a normal. No leaks detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ11
Near Holland, MA 01521
Chris B.
Job Details:
09/09/2024
Complaint that the refrigerator that is was icing in the freezer back and shelves are loose. Complaint that the back wall has a loud noise. Found bad damper. Will order all parts for a return visit.; ordrng 1 W10273463 (Ladder) and 1 WPW10594329 (Damper) and 1 WPW10175909 (Air Grille)
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZ18
Near Monson, MA 01057
Chris B.
Job Details:
09/09/2024
Complaint that the IM is not working properly. Found bad water filter and gasket on the freezer needed to be set in as it needed to be. IM working normal. Poor water flow with filter on without the filter it has good pressure.
We serviced a
GENERAL ELECTRIC DRYER
Model GFD55ESPR1RS
Near Marshville, NC 28103
Jonathan J.
Job Details:
09/09/2024
"Complaint had a lightning storm and the day after unit cease to work. Everything else in the house seems to be working but the dryer as of right now Im unsure about anything else. I found dryer has proper voltage to it in your cabinet. Light is not turning on when doors opened Will need user interface, user interface and main control board as well as Wi-Fi Bluetooth module to repair office to call customer when all parts come in. ; ordrng 1 WE22X32257 (User interface control) and 1 WE13X34597 (Touch panel) and 1 WE22X34599 (Main control) and 1 WH22X34837 (WiFi board)"
We serviced a
WHIRLPOOL REFRIGERATOR I
Model GS6SHAXKB01
Near Hebron, CT 06248
Jeremy B.
Job Details:
09/09/2024
Not making any ice. No lights on optics. Found 120vac at optics. Needs new optics. Quoted customer. They will pass. ; dspstn on spec-tagged invntry: 1 2198597 ICE MAKER
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Rocky Hill, CT 06067
Jeremy B.
Job Details:
09/09/2024
Customers complaint is dryer not drying cloths all the way. Used vent test kit and it failed. Found vent in back linked. Straightened and did vent test again and it passed. Recommend customer clean vent and dont push dryer al the way back causing vent to get crushed. ; used 1 W11224254 (VENT TEST KIT) from stock
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Monroe, NC 28110
Jonathan J.
Job Details:
09/09/2024
"Complaint oven element exploded. I found complaint true white powder residue from element everywhere. I found when element failed. It also caused damage to the main control and took out the fuse on the back of the oven. I am ordering control and fused to finish fixing no additional issues found unit does have proper voltage getting to it. Office to call customer when parts come in.; ordrng 1 WP3196548 (Fuse) and 1 W11583303 (Control), dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"
We serviced a
KITCHENAID DISHWAHER
Model KDPM604KPS1
Near Indian Trail, NC 28079
Jonathan J.
Job Details:
09/09/2024
I replaced main control board found that the motor was never plugged in from previous service order.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS
Near Indian Trail, NC 28079
Jonathan J.
Job Details:
09/09/2024
"Complaint will not stop beeping will not start a cycle 7-2 error code found single stage wash motor failure. I cleared error code put unit in diagnostics. Erica came up immediately and diagnostic cycle. I found wash motor had failed. Our replaced wash motor tested operations. No additional issues found with dishwasher at this time. I did however find that the heating element bushings had failed as well allowing water to leak, replaced heating elements with new stainless steel style heating element. Inspected for leakage no leakage occurring during cycle. ; used 1 W11537778 () from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model JMC8130DDB
Near Middletown, CT 06457
Jeremy B.
Job Details:
09/09/2024
Tested 20amp fuse and its good found no power to noise filter at black and white wired. Found 15 amp fuse at back of oven where microwave plugged into. Reset and tested microwave working properly. If problem continues will need to be further troubleshooted. Microwave now working.
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Durham, CT 06422
Jeremy B.
Job Details:
09/09/2024
Washer making loud noise during spin. Found a comb stuck between backer and tub. Removed and tested all checks ok.
We serviced a
KITCHENAID DISHWAHER
Model KDFE104DSS3
Near Matthews, NC 28104
Jonathan J.
Job Details:
09/09/2024
"Complaint unit is not drying dishes, dishes, coming out dirty sometimes at the end of the cycle. Unit has to think about it for a while before it will make water noise. I found 7-1 error code, and fault history . I performed a diagnostic cycle unit never started rushing with water after water filled tub full. Motor is not operating normally. I found unit needs a motor to fully repair. Heater is working fine though. Customer declined repair today. May start looking for a new dishwasher. ; dspstn on spec-tagged invntry: 1 W10703867 HEATER"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ03
Near Farmington, CT 06085
Ruben C.
Job Details:
09/09/2024
Checked unit found gasket torn and right door not closing well ordering door gasket and closure; ordrng 2 W10830162 (Gasket)s and 1 WP12028505AP (Closure)
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Sharon, SC 29742
Mitch H.
Job Details:
09/09/2024
"Removed and replaced lid latch. Plugged washer back in, lid latch light flashing and lid not locking. Cannot get washer to run cycle or enter diagnostics. Called tech line spoke to Rick SR# 7739866787. He said it could be a bad control or possibly the HMI, but no way to check. He said to order another control, the HMI and the encoder. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11675701 (HMI) and 1 W11675700 (Encoder) and 1 W11626074 (Control), dspstn on spec-tagged invntry: 1 W11670519 LATCH"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS3
Near Avon, CT 06001
Ruben C.
Job Details:
09/07/2024
Service was set for Saturday techline is not open Saturdays left ticket open to reschedule we have already perform service pointer recommendation on unit and this is second unit. First one was replaced by whirpool for same reason ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Torrington, CT 06790
Ruben C.
Job Details:
09/07/2024
"Checked unit ran diagnostic getting for shifter would not sense spin replaced actuator also found a little paste on capacitor replaced capacitor tested operation normal; ordrng 1 W11395618 (cap), used 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Canton, CT 06019
Ruben C.
Job Details:
09/07/2024
Replaced control and latch tested operation normal ran diagnostic test normal. Put unit on quick wash and ran normally locking normally; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK
We serviced a
JENN-AIR RANGE
Model JES8750BAS
Near Simsbury, CT 06070
Ruben C.
Job Details:
09/07/2024
Checked unit ran test on sensor normal reading 1085 checked element bake working broil in not getting 220 volts from control element is ok gave cust estimate for control informed cust has 7 days to decide
We serviced a
KITCHENAID DISHWASHER
Model KDTM405PPS1
Near Bloomfield, CT 06002
Ruben C.
Job Details:
09/07/2024
Checked unit unit is in dining area was uninstalled by installer due to leak from damage to tub took pics could not call techline they are closed on Saturday did try to call tub is damaged on left rear will leave ticket open cust does not want unit repaired they purchased a new unit which is installed . Unit that is in dining area leaked from damage but cust also has damage from installer leaving water line under unit leaking slowly this has nothing to do with whirlpool ; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near East Hartford, CT 06108
Ruben C.
Job Details:
09/07/2024
Checked unit found pulley is making screeching noise needs dryer roller kit gave cust estimate for kit cust will think about repair has 7 days
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Hartford, CT 06106
Ruben C.
Job Details:
09/07/2024
Checked unit found ice maker getting stuck replaced ice maker covered under warranty charged for service charge tested operation normal; dspstn on spec-tagged invntry: 1 W11284458 ICE MAKER
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Burlington, CT 06013
Ruben C.
Job Details:
09/07/2024
Checked unit found motor is shutting down down on thermal fuse after a few seconds it turns off also found start switch ia little rough to turn sometimes will call cust when parts in; ordrng 1 WP694089 (Blower) and 1 279827 (Motor) and 1 WPW10117655 (Switch)
We serviced a
GE LAUNDRY CENTER
Model GUD27ESSM1WW
Near Northampton, MA 01062
Mike K.
Job Details:
09/06/2024
"Unit not plugged in on arrival. Cs thought they did something wrong, wasnt starting. When plugged in it went into cycle fine. Filled and went into agitation. Cancelled and put into drain and spin, cancelled and unlocked after spinning stopped. Locked, drained and spun out fine. All. Functions testing good and with a load of clothes."
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ11
Near Easthampton, MA 01027
Mike K.
Job Details:
09/06/2024
"Unit is under 1yr wp warranty per receipt, took photo of receipt.Compliant of noise coming from freezer, stops when either door is opened, had turned off icemaker and still made noise. Not making noise on arrival. Fan/compressor running. Removed evap cover and full frost pattern on evap, fan not obstructed, no build up. Fan secure with no wobble, functioning properly. Even when moving fan motor around while running, not scraping, not making any unusual noises. Evap motor part # W11559968, but it s functioning properly and no need to replace at this time. Sometimes if doors not fully closed the evap can frost up enough to hit fan and make noise, but all is clear at this time.Whistling. Whirring, popping, gurgling noises all common in refrigerators."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2612TE4
Near Dallas, NC 28034
Ryan S.
Job Details:
09/06/2024
Return to install separator customer said icemaker stopped working cycle icemaker icemaker just wasnt getting water and a little bit of ice buildup in the very tip of icemaker line from checking line on last call. icemaker working separator working verified proper operation
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Andover, CT 06232
Amanda R.
Job Details:
09/06/2024
Sr7739862080 called support recommended replacing factory lock ring from condenser to loop cut it out and reconnected with copper tubing recharged give 24 hours
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW05
Near Blacksburg, SC 29702
Mitch H.
Job Details:
09/06/2024
"Checked and found compressor trying to start but just clicking off on overload. Removed back, took amp draw, compressor pulling 9.8 amps trying to start. New compressor defective. Ordering another compressor. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11547313 (Compressor) and 1 W11506635 (Access valve) and 1 W11109499 (Drier) and 1 2Xtime (2X time)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM10
Near Hampden, MA 01036
Chris B.
Job Details:
09/06/2024
Replaced all parts and refrigerator working normal. All doors are in great shape. All gaskets sealing properly.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Amherst, MA 01002
Mike K.
Job Details:
09/06/2024
"Unit is under 1yr wp warranty per service bench. Unit is not tumbling, no humming just not running. Stays light blinking good on control. 120vac coming from relay on control. Thermal fuse checks good. Found disconnected wire to belt switch. Corrected and unit is functioning properly, tumbling and heating verified"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Waterbury, CT 06708
Jimmy R.
Job Details:
09/06/2024
"Ran washer and found when unit would ramp to a spin the tub would bang out of control, tested suspicion and found unit bouncing up and down causing issue with off balance and banging. Replaced suspension and unit is now spinning and operating to specs ; used 1 W11130362 (SUSPENSION) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED8127LW2
Near Iron Station, NC 28080
Ryan S.
Job Details:
09/06/2024
Customer complained of vibration or scraping noise took apart found motor is causing Too much vibration ordering new motor and blower wheel. Customer will call when parts come in.; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower wheel)
We serviced a
WHIRLPOOL WASHER
Model MVW7230HC0
Near Glastonbury, CT 06073
Jeremy B.
Job Details:
09/06/2024
Washer keeps giving F8E1 (long/no fill) found cold water entering slow. Found good supply pressure and screens clear. Replaced valve and ran test all checks ok.; used 1 W11165546 (VALVE) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS07
Near Rocky Hill, CT 06067
Jeremy B.
Job Details:
09/06/2024
Installed new icemaker. Reset power. Please allow 24 hrs for ice production.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Hartford, CT 06106
Jeremy B.
Job Details:
09/06/2024
Ice bin cracked at bottom causing cubes to fall out needs new ice bin. ; ordrng 1 WPW10558424 (Ice bin)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near West Hartford, CT 06119
Jeremy B.
Job Details:
09/06/2024
Installed new keys ran self test all checks ok. ; dspstn on spec-tagged invntry: 1 W11412291 DRAIN PUMP and 1 W11460962 PANEL-UI
We serviced a
GE REFRIGERATOR
Model GFE28HMKEES
Near Denver, NC 28037
Ryan S.
Job Details:
09/06/2024
Customer complained of loud noise in refrigerator found Evette fan broken causing loud noise ordering Evette fan. Quoted repair. Customer paid in full via card scheduled return return call for.9-11-24am ; ordrng 1 WR60X26866 (Fan)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Denver, NC 28037
Ryan S.
Job Details:
09/06/2024
"Customer complained time not moving even on timed dry, found unit not heating also. Found only one leg had proper voltage, L1 to neutral has 120v L2 to neutral has 8v , same at wall. Flipped breaker breaker didnt want to turn back on but did. Informed customer to call electrician due to bad breaker, wiring or wall outlet. Plug and dryer ok."
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Amherst, MA 01002
Mike K.
Job Details:
09/06/2024
"Unit is under 1yr wp warranty per service bench. Door not closing. Verified issue, door physically will not close. No obstruction not found, no damage found, rf ba against bottom when trying to close, swapped direction of door and closes fine. No voltage in this apartment, bad breaker, will not rest ( with or without appliance attached) cannot test unit further, but door issue resolved."