We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Huntersville, NC 28078
Vincent O.
Job Details: 07/10/2023
Installed new control and console. Tested and verified proper heating and operation. All functions check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Huntersville, NC 28078
Vincent O.
Job Details: 07/10/2023
Found connections at icemaker water line not seated properly. Cut line and reseated. Tested ice maker fill multiple times. No leaks. All functions check ok.
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Mooresville, NC 28117
Mark C.
Job Details: 07/10/2023
Installed new controls unit is fully operational.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Mooresville, NC 28117
Mark C.
Job Details: 07/10/2023
Installed new chute and bin unit is fully operational.
We serviced a
KITCHENAID DISHWASHER
Model KUDS35FXSS8
Near Mooresville, NC 28117
Mark C.
Job Details: 07/10/2023
Installed new pump unit is fully operational.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Brimfield, MA 01010
Chris B.
Job Details: 07/10/2023
Replaced all parts and ran a quick cycle test and unit running normal.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Stallings, NC 28104
Jeff L.
Job Details: 07/10/2023
Found unit only filling with water would not agitate or spin. I put unit into diagnostics no fault code appeared so I manually diagnosed a bad cap tube. Replaced cap tube all components are working and operating normally. Unit ran and checked ok.Part used W11395618 cap tube(Call complete); used 1 W11395618 (Cap tube) from stock
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Matthews, NC 28104
Jeff L.
Job Details: 07/10/2023
Found water level not correct customers water valves in the wall were not turned all the way on not allowing water to soak up the clothes. Customer was washing without enough water in tub and also advised customer to stop machine and redistribute the clothes.. I ran unit thru diagnostics no fault codes was found. The unit passed all test and components are operating normally. At this time the unit is working fine. Unit ran and checked ok(Call complete)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Charlotte, NC 28226
Jeff L.
Job Details: 07/10/2023
Upon arrival unit was in defrost I kicked it out of defrost and the unit started up and at this time unit is quiet and running normally. I did wiggle the fridge back and forth before unit kicked back on. The compressor is normal the damper is normal the condenser fan is normal the evap fan is normal. As the fridge run starting get loud vibration from the freezer area found evaporator cover loose not mounted all the way to liner causing a loud vibration tightened screws down vibration went away. Unit ran and checked ok(Call complete)
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near East Windsor, CT 06016
Gary V.
Job Details: 07/10/2023
"Inspected and found inlet valve broken and replaced, cycled and tested fine.; used 1 W11165546 (VALVE) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW3
Near Windsor, CT 06095
Gary V.
Job Details: 07/10/2023
"Inspected and found drain pump broken, replaced and cycled, tested fine.; used 1 W10876600 (DRAIN PUMP) from stock"
We serviced a
KITCHENAID RANGE
Model KSDG950ESS6
Near Charlotte, NC 28270
Jeff L.
Job Details: 07/10/2023
"I found the unit buzzing and throwing fault code upon arrival. I replaced the triaged part control panel and was still getting a buzzing and the control panel was sending power everywhere, lights coming on in oven partial control panel not working. I checked line voltage coming off board and the buzzing stopped and the voltage held at 123 to 124 volts and never moved beyond that. At this time we need to order a main control board part # W11100513. I also found a cough drop and paper to cough drop laying across the board.; ordrng 1 W11100513 (Control board)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Indian Land, SC 29707
Mitch H.
Job Details: 07/10/2023
Checked and found element support missing. Found that both parts sent were broken out of box. Reordering support.; ordrng 1 W10909479 (Support)
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Indian Land, SC 29707
Mitch H.
Job Details: 07/10/2023
"Customer could only provide letter from lawyer about closing, not actual closing documents. Checked entitlement, entered actual goods issue date. Entitlement also says cooktop has additional one year builders warranty.Tested and found all burners operating properly. Customer thought center burner was going off when turned to lowest setting. Instructed customer on cooktop use and showed that burner was not going off. Cooktop operating properly."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Fort Mill, SC 29715
Mitch H.
Job Details: 07/10/2023
"Tested washer, no issues found. Entered diagnostics, no stored error codes. Ran component activation, tested all valves and pumps, operating properly, no water bypassing valves. All components checked good. Inspected for leaks, none found. Customer says they did have a plumbing issue and had plumber out to clear a pipe. Have not heard drip since."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRR56X18FW02
Near Fort Mill, SC 29715
Mitch H.
Job Details: 07/10/2023
Replaced door gasket. Used heat gun to form gasket and ensure proper seal. Sealing all around and operating properly.
We serviced a
MAYTAG WASHER
Model MHW8630HW4
Near York, SC 29745
Mitch H.
Job Details: 07/10/2023
"Checked and found left front leveling foot not touching floor and washer leaning in that direction. Adjusted foot and ensured washer is level. Tested, operating properly"
We serviced a
WHIRLPOOL RANGE
Model YWMH78019HZ05
Near Clover, SC 29710
Mitch H.
Job Details: 07/10/2023
"Unit is in an RV and came with RV. Confirmed purchase date and took picture of documents. Tested, microwave will start but only run for a few seconds then shut off. Entered diagnostics, found F8E5 and F2E1 errors. Attempted to run tests described in tech sheet but would not advance through or run tests. Ordering door and control. Customer says he will try to have microwave down and accessible for repair.; ordrng 1 W11196136 (Door) and 1 W11499047 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Brimfield, MA 01010
Chris B.
Job Details: 07/10/2023
Found missing part in the bin but will try to pick up part in the office to return today if not customer can schedule for next week Monday 17th.; schdld next appmnt for 7/17 MON PM
We serviced a
WHIRLPOOL WASHER
Model MVWB955FC1
Near Farmington, CT 06032
Ruben C.
Job Details: 07/10/2023
Replaced latch cleared codes ran diagnostics lock is locking and unlocking normally tested normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Clover, SC 29710
Mitch H.
Job Details: 07/10/2023
"Found unit not cooling at all, compressor running. Used piercing valve to tap process tube. No refrigerant in system. Charged with nitrogen to 125psi, pressure dropping. Used bubble solution to check for leaks. No evidence of leaks at compressor joints, condenser, or dryer. Checked evaporator, no leaks found there either. Sprayed cabinet seams, no bubbles.Called tech line spoke to Robert SR# 7736811587. Per Robert, this is s being sent from review and replacement."
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Huntersville, NC 28078
Vincent O.
Job Details: 07/10/2023
Found both upper and lower units heating very slowly. Customer says she heard a pop while using and then unit would not heat correctly. Verified no loose connections. Found breaker partially tripped. When reset heard pop behind breaker. Order and replace both controls. Advised customer to have electrical checked as this is a brand new home. ; ordrng 1 W11448962 (Control) and 1 W11598200 (Control lower)
We serviced a
GE DRYER
Model GTD72GBSN0WS
Near Southampton, MA 01073
Mike K.
Job Details: 07/10/2023
"Replaced thermostats and unit is turning on and verified heating, tested on normal and timed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Westfield, MA 01085
Mike K.
Job Details: 07/10/2023
"Leaking from water valve again, found valve is cracked, hair,one crack.Reordering valve; ordrng 1 W11482383 (Water valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Southwick, MA 01077
Mike K.
Job Details: 07/10/2023
"Replaced gasket and steamed to smooth out ripples. Verified door is sealing and instructed to leave door closed as much as possible remainder of day, if opening, press closed to affirm gasket is in position and forms to door properly; dspstn on spec-tagged invntry: 1 W10830162 DOOR GASKET GRY"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Avon, CT 06001
Ruben C.
Job Details: 07/10/2023
Checked unit found very little water coming thru filter head ordering filter head valve and reservoir cust will have unit accesble; rqstng P&A on 1 W11229977 (Tank) and 1 W11346623 (Water filter head) and 1 WPW10420083 (Water valve)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Bristol, CT 06010
Ruben C.
Job Details: 07/10/2023
Replaced gearcase rotor stator and used slider from my stock Martino had other parts on his ticket. Could not test unit cust will hook back unit later on will call if any issues; used 1 W10734521 (Slider) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW02
Near Mooresville, NC 28115
Mark C.
Job Details: 07/10/2023
Unit does not dispense water due to the filter not being seated properly. Reinstalled the filter unit is fully operational.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET1FTTXKQ01
Near Mooresville, NC 28115
Mark C.
Job Details: 07/10/2023
Installed new condenser fan unit is fully operational.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Charlotte, NC 28205
Robert A.
Job Details: 07/10/2023
"I installed the ordered parts and tested the unit for the cx. I checked the for the old pump, it was 30.0 ohms. The new pump was 31.9 ohms. I ran a service cycle without any interruptions or advancing through steps, the unit completed without any issue. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11412291 DRAIN PUMP"
We serviced a
KITCHENAID REFRIGERATOR
Model KBBL306ESS01
Near Charlotte, NC 28209
Robert A.
Job Details: 07/10/2023
Cx complaint that the unit is leaking water in the RC. I inspected the unit to confirm the complaint. I found the water coming from the rear wall near the drain tube from the evap. I tried to insert a quarter inch plastic tube but its too small. I used a steamer to see if its just clogged with ice. The steamer was successful. The LED lights are not working as will need to be replaced to restore light in the unit. I collected the service call fee by CC.
We serviced a
MAYTAG DRYER
Model MED7230HW
Near Charlotte, NC 28278
Robert A.
Job Details: 07/10/2023
"Cx complaint that the unit making a rattling noise. I inspected the unit to confirm the complaint. I did not hear the noise when the unit ran. It has good heat, it tumbles and has good airflow. I took the unit apart and found 2 random screws in the unit probably the cause of the rattling noise. I removed the screws and tested the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near York, SC 29745
Mitch H.
Job Details: 07/10/2023
"Tested ice maker, would not cycle. Ran diagnostics, found E5 error. Attempted to call tech line, was on hold for 45 minutes. Customer says another company has been out 4 times bt havent fixed issue. Ordering ice maker, ice box and control.; ordrng 1 W11658802 (Ice maker) and 1 W11605504 (Ice box) and 1 W11224256 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Crouse, NC 28033
Ryan S.
Job Details: 07/10/2023
"Returned to install part ordered. Installed motor and reassembled unit. Ran component activation and all functions working properly. Ran quick wash and unit filled and started washing, drained unit. Verified proper operation."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Cherryville, NC 28021
Ryan S.
Job Details: 07/10/2023
Customer complained unit fills then stopes. Found cold water valve not opening all the way. Replaced cold water valve and unit now working properly. Ran normal cycle on auto sense and unit filled and started washing. Verified proper operation. Left unit pulled out because customer had pulled dryer out of room and wanted to leave out to put dryer back in. ; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Gastonia, NC 28052
Ryan S.
Job Details: 07/10/2023
"Customer complained unit now working, was full of water, found wire severed off drain pump. Repaired wire by retiring wire end to drain pump. Unit now working properly."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Dallas, NC 28034
Ryan S.
Job Details: 07/10/2023
"Returned to install new control board. Installed control and reassembled unit, ran bake preheat to 350? unit preheating properly. Verified proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Gastonia, NC 28056
Ryan S.
Job Details: 07/10/2023
Return to install icemaker and valve. Installed part and reassembled unit. Ran icemaker to test and unit filled with water. Verified proper operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 07/10/2023
"Complaint unit will not dispense any water from the door. Makes ice fun. I found no voltage coming out of door dispenser to water valve dispenser valve. Icemaker is cycling and filling with water with no issues. Valve is actuating when I switch voltage from icemaker to door dispenser valve Unit will need user interface, main control and valve assembly to fix. Officer called customer when parts come in. ; rqstng P&A on 1 W11043763 (Control) and 1 W11542754 (Dispenser ui) and 1 W11043013 (Valve dual)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 07/10/2023
Complaint French door doors are not in alignment have not been an alignment since it was delivered. I found that the hinges look like they were mechanically manipulated at some point in time hinges are both bent paint missing on rh hinge frame does not appear to be warped. Doors are not able to be adjusted into alignment mullion will not open and close like it is supposed to. Hinges are on order office to call customer when the parts come in.; ordrng 1 W10917992 (Hinge) and 1 W10917991 (Hinge) and 1 WPW10311757 (Mulion)
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 07/10/2023
Customer stated over phone refrigerator would not dispense water that was her only issue she changed the water filter and now everything is working fine and she has not had an issue for over 2 days now. Customer says she called her warranty and canceled yesterday through them.
We serviced a
WHIRLPOOL DRYER
Model MED6230RHW2
Near Suffield, CT 06078
Gary V.
Job Details: 07/10/2023
"Installed parts listed and cycled, tested fine."
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Springfield, MA 01108
Roger R.
Job Details: 07/10/2023
Found power at wall is incorrect. Was told to wall outlet was changed to a 4 wire outlet but there is only a three wire supply from breaker box. Will need to have an electrician remedy wiring and cord issue.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Springfield, MA 01107
Roger R.
Job Details: 07/10/2023
Found wiring at wall incorrect. Recommend electrician to fix wiring.
We serviced a
LG REFRIGERATOR
Model LFCS22520S/02
Near Chicopee, MA 01013
Roger R.
Job Details: 07/10/2023
Found unit has a bad sealed system. Quoted minimum $700 for leak detection plus compressor part cost. Unit not economical to repair.
We serviced a
MAYTAG WASHER
Model MTW5600TQ1
Near Chicopee, MA 01013
Roger R.
Job Details: 07/10/2023
"Found unit has a bad water level selection switch. Quoted $239 for labor and $1499.99 for switch plus $17.99 for agitator dogs. Plus tax on parts ; ordrng 1 W10339251 (Switch, water level), used 1 80040 (AGITATOR DOGS) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Somers, CT 06071
Gary V.
Job Details: 07/10/2023
"Inspected and found main acu getting 120v but no response or operation at all, quoted and he will call."
We serviced a
KITCHENAID REFRIGERATOR
Model KFFS20EYMS02
Near Enfield, CT 06082
Gary V.
Job Details: 07/10/2023
"Installed new air damper and cycled, tested fine. Allow 24 hours for temps to stabilize."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 07/10/2023
Customer stated she is no longer having issues and does not need services today she said she raised the temps and moved food around.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Manchester, CT 06040
Chuck M.
Job Details: 07/10/2023
"Customer complaint is that ice maker is not working. Inspected and found ice maker out of home position. Jumped out ice maker and it did not cycle. Checked voltage and ice maker is not receiving voltage. Ordered control. ; ordrng 1 W11196400 (cntrl-elec), dspstn on spec-tagged invntry: 1 WPW10179146 VALVE"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Worcester, MA 01605
Angel R.
Job Details: 07/10/2023
"Ran diagnostics found no error codes, calibrated and ran diagnostic cycle. Tested ok. Unit is not on dedicated circuit and other things in home drawing power, explained to customer unit needs dedicated outlet."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Paxton, MA 01612
Angel R.
Job Details: 07/10/2023
"Ice maker bail arm motor is dead, will order new one.; ordrng 1 W11284458 (icemaker)"
We serviced a
FRIGIDAIRE RANGE
Model FGEH3047VFB
Near Leicester, MA 01524
Angel R.
Job Details: 07/10/2023
"Found touchpad screen locked, unlocked it. Tested ok."
We serviced a
WHIRLPOOL WASHER
Model WTW57ESVW1
Near Leicester, MA 01524
Angel R.
Job Details: 07/10/2023
"Set machine to drain and spin and seems to be working fine. Found no issues, advised customer on proper user care."
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US3A
Near Grafton, MA 01560
Angel R.
Job Details: 07/10/2023
Inlet valve stuck open once wash starts. Will order new one.; ordrng 1 5304525044 (Fill valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Walpole, MA 02081
Angel R.
Job Details: 07/10/2023
Solenoid needed to be pushed down on 3 way valve. Seems ok asked customer to keep an eye on temp next 36 to 48 hours. Compressor was replaced last year by d&s.
We serviced a
LG WASHER
Model WM3400CW
Near Franklin, MA 02038
Angel R.
Job Details: 07/10/2023
"Spring clamp in bellow came off, re-seated it. Tested ok."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Ludlow, MA 01056
Roger R.
Job Details: 07/10/2023
"Found unit noisy during agitation. Will need new gearcase. Will order and return asap. ; ordrng 1 W11449840 (W11449840), dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SDSM00
Near Waterbury, CT 06704
Martino S.
Job Details: 07/07/2023
"Check unit for noise operations as per customer complaint, check freezer fan motor operation working normal, remove back cover and found condenser fan blade hitting motor bracket due to loosening. Tighten bracket securely and adjust fan blade and check unit working to specs."
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Springfield, MA 01103
Gary V.
Job Details: 07/07/2023
"Loaded with suds. Unit was loaded soap suds and faulting out, cleared suds and tested fine. Office will bill out."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Huntersville, NC 28078
Mark C.
Job Details: 07/07/2023
Unit is freezing over in the fresh food causing high temperatures due to a faulty door gasket. Quoted 503.00; ordrng 1 W10846057 (Gasket)
We serviced a
WHIRLPOOL DRYER
Model WHD5090GW0
Near Springfield, MA 01103
Gary V.
Job Details: 07/07/2023
Main acu faulting on communication error and wont reset. Call with estimate.; rqstng P&A on 1 W11239098 (Main acu)
We serviced a
MAYTAG MICROWAVE
Model MMV6190FZ04
Near South Hadley, MA 01075
Gary V.
Job Details: 07/07/2023
"Concern is erratic cooking temps and certain options not working, ui buttons all responsive but main acu relay sticking closed then not closing at all. Will submit for parts research and call for return date.; rqstng P&A on 1 Mainacu (Main acu)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Tolland, CT 06084
Roger R.
Job Details: 07/07/2023
Found unit sweating heavily in the refrigerator section. Checked door and found sticking out at bottom. Will order new fresh food door and return to install. ; ordrng 1 LW11091610 (Door fip) and 1 W11223753 (Badge)
We serviced a
WHIRLPOOL DRYER
Model MED6630HC1
Near Tolland, CT 06084
Roger R.
Job Details: 07/07/2023
Found unit has a bad heater. Will order and return to install asap. ; ordrng 1 WP3387747 (ELEMENT)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Sterling, CT 06377
Roger R.
Job Details: 07/07/2023
Found unit ok at this time customer complaint of ice at bottom of evaporator. That checks ok. Water was slow but flowing. Recommend having house supply to refrigerator checked. Water flows adequately without filter in place.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Plainfield, CT 06354
Roger R.
Job Details: 07/07/2023
"Installed new compressor and filter that was in the box also installed new coupler. All checks okay. ; dspstn on spec-tagged invntry: 1 WPW10507886 COMPRESSOR , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Thompson, CT 06277
Roger R.
Job Details: 07/07/2023
"Found unit has a frozen line inside the freezer door. Ice maker fill test fill at bottom of door but not through door into the ice maker. Unit will need a new freezer door assembly. ; rqstng P&A on 1 LW11026425 (Door, freezer), states that autho needed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Woodstock, CT 06281
Roger R.
Job Details: 07/07/2023
Installed new freezer door and checked all okay.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Woodstock, CT 06282
Roger R.
Job Details: 07/07/2023
Not at home.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Huntersville, NC 28078
Mark C.
Job Details: 07/07/2023
Units front left roller has broken off the adjuster. Quoted 383.94 installed new adjuster assembly unit is fully operational.; used 1 W10712395 (ADJUSTER) from stock
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Waterbury, CT 06704
Martino S.
Job Details: 07/07/2023
"Check unit as per customer complaint no start no operation. Customer state unit went off balance while washing blanket and pillows and door stays lock, she breaks the door lock to get it open. Unit needs door lock replace to get operation going, customer decline estimate of door lock repair uncertain something else might also be wrong with the unit.; dspstn on spec-tagged invntry: 1 W11162438 CNTRL-ELEC"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Meriden, CT 06450
Jimmy R.
Job Details: 07/07/2023
"Tested dryer and found unit had blown thermal fuse again, replaced and ran unit and found when no clothes in machine unit would cycle heat once adding clothes on a times dry cycle heat would stay on and never shut off, replaced thermal fuses, heater and retested unit found same thing not cycling heat off, moved timer back and forth and heat cycled tried again and heat cycled timer contacts faulty causing issue of over heating. Will order new timer and temp switch to be safe ; ordrng 1 WPW10185982 (Timer) and 1 W11050715 (Switch), used 1 WP3392519 (Thermal fuse), 1 279838 (Heater), and 1 WP3387134 (Thermostat) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Charlotte, NC 28226
Vincent O.
Job Details: 07/07/2023
Dryer vent severely clogged.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte, NC 28270
Vincent O.
Job Details: 07/07/2023
Installed new outer tub. Tested and verified proper operation. No leaks. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Bloomfield, CT 06002
Ruben C.
Job Details: 07/07/2023
Checked unit found auger yoke stripped not dispensing ice ordering auger motor. Yoke and divider block; ordrng 1 WPW10309864 (Divider block) and 1 WP67006341 (Gasket) and 1 W11671282 (Auger motor) and 1 W11378860 (Washer) and 1 WP63052-2 (Yoke)
We serviced a
MAYTAG REFRIGERATOR
Model MFX2570AEM4
Near Meriden, CT 06451
Jimmy R.
Job Details: 07/07/2023
"Tested ice maker and found unit would just keep cycling never filling with water to make any ice, jumped out ice maker v-l and ice maker filled valve ok ice maker faulty. Replaced ice maker and unit cycled and filled as designed advised customer to give unit 24 hrs to fill with ice. Checked all other operations and unit is now working to specs ; used 1 W10882923 (ICE MAKER) from stock"
We serviced a
GE RANGE
Model CGS980SEM3SS
Near Simsbury, CT 06089
Ruben C.
Job Details: 07/07/2023
Checked unit needs oven ignitor looks different than truck stock gave cust estimate for ignitor
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Avon, CT 06001
Ruben C.
Job Details: 07/07/2023
Checked unit has slight bulge on top left rear corner cuasing unit to be very tight with cabinet cust going back to dealer
We serviced a
KITCHENAID DISHWASHER
Model KUDE50CXSS1
Near Avon, CT 06001
Ruben C.
Job Details: 07/07/2023
Checked unit unit is in control lock touchpad on cancel and control lock not functioning gave cust estimate for panel
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 07/07/2023
Complaints refrigerator is developing frost on the left-hand side door is not opening and closing properly. I found bin was not properly installed. Door was also not properly installed on the top left screw that holds door to the hinge receiver. It was not attached to the hinge upon arrival. it was on the inside of the hinge versus the outside of the hinge. I took the door off re-situated been on the bottom. Make sure it was properly installed by reformed door gasket gasket was also not ceiling due to door not being properly installed tested operations door is now opening and closing properly. No additional issues found with refrigerator section only in freezer section did it need repairs.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Cromwell, CT 06416
Jeremy B.
Job Details: 07/07/2023
Installed new ice maker. Cycled power off for a few mins and ice maker cycled properly. Please allow 24hrs for ice production.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Charlotte, NC 28227
Vincent O.
Job Details: 07/07/2023
Installed new sump/motor assembly. Tested and verified proper operation. All functions check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Southington, CT 06489
Jimmy R.
Job Details: 07/07/2023
"Tested unit and found ice maker stuck in a dumping cycling making a loud grinding noise, checked and found ice maker gears stripped out causing unit to not grab and cycle ice maker is faulty. Replaced ice maker and ran diagnostics ice maker now cycling and filling to specs ; used 1 W10873791 (ICE MAKER) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Gastonia, NC 28054
Ryan S.
Job Details: 07/07/2023
"Customer complained unit leaking, ran service mode and no error codes present. Ran unit in normal wash and unit filled and started washing and hit cancel drain, unit started leaking at drain pipe in home, showed customer. No leaks found under unit anywhere , no hoses leaking or cracks in tub. Informed customer to secure drain line with zip tie, customer had moved unit out and had to move it back to where they wanted it. Showed customer how to use leveling legs to ensure unit was level when moving it back. verified proper operation."
We serviced a
KITCHENAID WALL OVEN
Model KOCE500ESS20
Near Unionville, NC 28110
Jonathan J.
Job Details: 07/07/2023
"Complaint oven will intermittently not get hot will follow directions on recipe and food like frozen pizza after 20 mins will still be frozen. Will cancel and restart oven and it will cook properly after canceling cycle. I found all elements are heating properly in oven. Issue started about 5 weeks ago but has been increasing more frequently occurring. Getting worse and worse with no heat. I suspect relay is failing in main control Im ordering main control temp upon arrival are as follows. First 2 are preheat temps 378,333,384,355.,379,343,375,348,375,343,=2163/6=average 360.5 degrees I calibrated oven 10? colder to give it an egg sack to average of 350? what is concerning to me is the fact of the customer says itll be room temp in oven but it will say preheat complete at 350? in the oven. I could not duplicate, but I am going off of what customer stating. ; ordrng 1 W11448962 (Control)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Monroe, NC 28110
Jonathan J.
Job Details: 07/07/2023
Complaint dryer is not heating. Timer is not moving either. I found dryer has a blown fuse on the heating element. Also found timer did not have voltage proper going to it timer is a 240 V timer as soon as I replaced The fuse timer. Started working just fine. Dryer is now heating timers counting down. No additional issues. Found with dryer today. ; used 1 279816 (THERMAL KIT) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Monroe, NC 28110
Jonathan J.
Job Details: 07/07/2023
"Complaint unit is unresponsive I found Complaint true unit says loc but when loc button is belt unit is unresponsive found Technical Service Pointer #: W11481344 Action Required: MandatoryRelease Date: August, 2020 replace acu hmi has leds that will not turn on in diagnostics so am ordering hmi as well. Office to call customer when parts come in. ; rqstng P&A on 1 W11322905 (Control) and 1 W11319991 (Hmi), ordrng 1 Helper and 1 2xtime"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW0
Near Wolcott, CT 06716
Martino S.
Job Details: 07/07/2023
"Check unit as per customer complain not draining and spinning. Put unit into drain and spin cycle unit drain slowly with no spin operation, remove excess water from basket and drain through drain tube. Open drain pump and clean pump removing rug backing and lint build up. Close pump and put unit into wash cycle and check drain and spin operation unit check working to specs."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM02
Near Wolcott, CT 06716
Martino S.
Job Details: 07/07/2023
"Check unit as per customer complaint making noise, found freezer door gasket out of liner causing warm air to get in. Ice build up on evaporator fan grill and frosted exterior causing fan blade to hit ice and making noises. Clean ice and frost from interior, replace gasket into retainer then heat gasket to seal as design. Check unit working to specs and inform customer of door closing."
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ00
Near Huntersville, NC 28078
Mark C.
Job Details: 07/07/2023
"Unit is not open due to the door separating due to pressure placed on it from the door release. Contacted tech line spoke with rob. Techline states cant advise on coverage patched through to trade partners and given an Sr7736802890. At trade partners spoke with Barbie, trade partners states it is covered because it prevents operation of the unit.; rqstng P&A on 1 W11386244 (Door)"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Huntersville, NC 28078
Mark C.
Job Details: 07/07/2023
Customer states unit is making a grinding noise when large loads are present. Found units gearcase. Is slipping when force is applied.; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (Cam) and 1 W11550891 (Wasplate)
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Gastonia, NC 28054
Ryan S.
Job Details: 07/07/2023
"Return to install parts ordered. Installed control board first, powered on and made sure model number transferred. Installed new UI then cycled factory wifi 5 times. Ran calibration then component activation to check all functions. Verified proper operation."
We serviced a
KITCHENAID OVEN
Model KOSE500EBS05
Near Gastonia, NC 28056
Ryan S.
Job Details: 07/07/2023
"Customer complained unit not heating properly, also said oven light comes on by itself sometimes. Found no error codes in memory, found bake and broil elements working. Found door switch is faulty and not always working . Ordering door switch assembly. Informed customer office will call when parts come in. ; rqstng P&A on 1 W10883049 (Door latch)"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Gastonia, NC 28056
Ryan S.
Job Details: 07/07/2023
Returned to install parts ordered. Installed new motor and blower wheel. Had to cut off old blower wheel. Reassembled unit and ran on timed dry to test function of heater and drum . Verified proper operation with no noises. ; dspstn on spec-tagged invntry: 1 279787 MOTOR and 1 WP697772 BLOWER WHEEL
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW3
Near Gastonia, NC 28052
Ryan S.
Job Details: 07/07/2023
"Customer complained of torn bellow. Upon arrival found bellow torn at front bottom section. Customer had p&L authorization, replaced bellow from ts. Reassembled and ran to check for leaks, no leaks dented. Verified proper operation. ; used 1 W11314648 (BELLOW) from stock"
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Kings Mountain, NC 28086
Ryan S.
Job Details: 07/07/2023
"Customer complained unit not spinning and getting off balance really badly. Upon arrival found out of balance error. Found due to service pointer w11684122 basket is faulty and doesnt have QR code. Ordering New basket and suspension, Informed customer basket will be delivered to home, when basket arrives open box and check for damage. Call office to inform of damage or not and to schedule return call. ; rqstng P&A on 1 W11172199 (Basket), ordrng 1 W11217817 (Suspension)"
We serviced a
AMANA FREEZER
Model azc5216lw0
Near Windsor Locks, CT 06096
Chuck M.
Job Details: 07/07/2023
Customer complaint is that chest freezer is dripping water and leaking from back wall and underneath. Called Techline and determined freezer has an insulation void within the cabinet. Whirlpool Product Resolution team will contact customer. SR7736804550.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Granby, CT 06060
Chuck M.
Job Details: 07/07/2023
Arrived to replace door panel. Screws and studs for door handle are too tight and screw will break off inside stud. Ordered screws and studs. Left new panel with customer. Original panel is still on dishwasher. ; ordrng 2 W11157086 (stud)s and 2 W10826179 (screw)s
We serviced a
WHIRLPOOL WASHER
Model WTW4900BW0
Near Charlotte, NC 28216
Robert A.
Job Details: 07/07/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.