Service History 140 - Advantage Appliance Repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF302ESS01

Near Meriden, Connecticut 06451

Jimmy R.

Job Details: 02/25/2025

Installed all new parts in fridge and unit is now staying in place when using draws doors are closing properly and unit is no working to specs

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 02/25/2025

Installed new legs and leveled unit so tub was balanced tested spinning and unit is now level and working to specs

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRS315SDHM13

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 02/25/2025

"Customers complained water not working. Found that valve to water at home was not turned all the way on due to how it is set in wall, it looked like it was turned on but was not pushed all the way oven and on . Was my (tech) mistake . Verified proper operation."

We serviced a

WHIRLPOOL WASHER TL

Model WTW5000DW3

Near Newington, Connecticut 06111

Andre

Job Details: 02/25/2025

"Ck unit upon arrival and check unit while running spin cycle and found agitator spinning out of control. While running test found actuator not shifting and Hub completely strip. Install actuator and Hub from t Ck stock calibrate and ran spin cycle and unit now operating to manufacturers specs ; used 1 W10324651 (Hub), and 1 W10913953 (Actuator) from stock"

We serviced a

JENN-AIR OVEN

Model JJW3830DS03

Near West Hartford, Connecticut 06107

Andre

Job Details: 02/25/2025

Ck unit upon arrival and found no power at display Ohm out thermal fuse and found thermal fuse good. Have customer sign waiver and pull unit out using oven chart. Check and found no voltage at both appliance manager remove cover from junction box at the back of unit and found wires burnt take picture also show customer and inform customer he would need a electrician. Put unit back in place and take picture after installation.

We serviced a

MAYTAG M/W OTR

Model MMV1175JZ0

Near Springfield, Massachusetts 01119

Jorden

Job Details: 02/25/2025

"Arrived and found noise filter fuse open, jumped out and ran unit, heard nothing strange or concerning and jumper wire did not heat up or warm at all. Replaced fuse and ran 1 min cycle 5 times, every time unit heated and operated fine. ; used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model KDFM404KPS0

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 02/25/2025

"Ran unit and found water staying in tub when cycle is done and will stop mid cycle leaving water in tub and erroring out, ran diagnostics and found error 9-1 long drain, tested drain pump and found pump fill of gray water drain pump faulty. Replaced pump and unit is now draining and working to specs ; used 1 W11412291 (DRAIN PUMP) from stock"

We serviced a

KITCHENAID WALL OVEN SINGLE

Model KOED530PBS00

Near Burlington, Connecticut 06013

Andre

Job Details: 02/25/2025

SR#7741028129Ck unit upon arrival and remove frame from box and found chip on panel same location right bottom section and its at the same location at the bottom hinge of the original one thats inside the unit spoke with Tech Support and send picture per tech support reorder parts ; ordrng 1 W11617223 (Frame)

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Springfield, Massachusetts 01118

Jorden

Job Details: 02/25/2025

"Arrived and installed ACU, calibrated and tested fine."

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Torrington, Connecticut 06790

Andre

Job Details: 02/25/2025

Ck unit upon arrival and found unit running but no heat check voltage and found no 240VAC. Check at out let and found 114VAC at L1 to Neutral and 0VAC at L2 to Neutral. And check across both leg and only get 72VAC customer will get issue resolved

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near South Hadley, Massachusetts 01075

Mike K.

Job Details: 02/25/2025

"Unit not draining, harness had been repaired previously. Replaced harnes and working properly. Ran drain and spin cycle with load and working properly; used 1 W11643701 (HARNESS LOWER) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF341PAPW2

Near Torrington, Connecticut 06790

Andre

Job Details: 02/25/2025

Ck unit upon arrival and found F4E3 error cod wash motor failure. Install sump from truck stock and ran test on unit and unit now operating to manufacturers specs ; used 1 W11613479 (Sump motor) from stock

We serviced a

MAYTAG WASHER

Model MVW7232HW2

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 02/25/2025

"Unit is under 1yr wp warranty per service bench. Left rear of top lid is broken, not holding lid tight, some wobble to hinge screw/lid. Ordering lid; ordrng 1 W11470212 (Lid)"

We serviced a

GE REFRIGERATOR SI

Model GSE25HSHKHSS

Near Southwick, Massachusetts 01077

Mike K.

Job Details: 02/25/2025

"Unit stopped cooling, possible fr door was open, turned off overnight and plugged in, didnt seem to be cooling, unplugged on arrival. Plugged in and compressor running,condenser fan running. Evap fan not running. But is shaking turn bu hand and starts to run but is pulsing l. Getting 5vdc from RW to N and 13vdc R the N. Needs new fan, possible control. 336.20 WR55X40445 control. Quoted for fan/control/labor, declined. Collected for service call only"

We serviced a

WHIRLPOOL WASHER TL

Model CAE2745FQ1

Near Worcester, Massachusetts 01606

Chris B.

Job Details: 02/24/2025

Complaint that the washer is not starting any cycle. Found error codes F5E1 and F3E1. Bad control board. Wont drain on the correct time and light keep flickering as its not a normal thing. Collected labor but unit is under warranty and office will refund payment. ; ordrng 1 W11188527 (Control Board)

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD708MSS00

Near Worcester, Massachusetts 01605

Chris B.

Job Details: 02/24/2025

Installed missing part and unit working normal. Found chrome facia is broken and tray. Will order parts for this section. Core for 34703731 not obtained because Core is missing.; ordrng 1 W11626241 (Drip Tray) and 1 W11625251 (Housing) and 1 W11625251 (Separator)

We serviced a

SAMSUNG M/W OTR

Model ME19R7041FS

Near Milford, Massachusetts 01757

Aimee Z.

Job Details: 02/24/2025

Complaint no heat tested Found power good and Tstat under control open on left cant test further needs to come down Ordering mag diode and Tstat on mag; rqstng P&A on 1 OM75P-21-ESGN (Mag) and 1 DE59-00002A (Diode) and 1 DE47-20034A (Hi limit) and 1 DE91-70101F (Tstat mag) and 1 DE47-00050C (Tstat)

We serviced a

WHIRLPOOL DRYER

Model MEDC200XW1

Near Meriden, Connecticut 06451

Jimmy R.

Job Details: 02/24/2025

"Ran dryer and found unit not heating up tested voltage to terminal block and found 240v present 120v on each leg, tested heater and thermal fuses finding them being ok. Checked timer and found loose connection on heating side causing unit to not heat up, reconnected and secured wires on timer to stop from loosening up and ran dryer. Unit is now heating and operating to specs advised timer contacts are also acting up and may need to be replaced will quote and send estimate for timer and labor"

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 02/24/2025

"Tested washer due to customer having issues with unit spinning clothes out, checked errors and found F7e5 shifter fault, f8e1 long fill let unit run threw a self test and found shifter hanging up not allowing cam to shift into a spin cycle. Replaced actuator recalibrated unit and ran a quick wash cycle, unit is now ramping up and operating to specs ; used 1 W10913953 (ACTUATOR) from stock"

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Rock Hill, South Carolina 29730

Brandon

Job Details: 02/24/2025

On arrival I replaced all parts and tested unit. Unit tested properly. No leaks or issues detected.

We serviced a

MAYTAG WASHER

Model MVWP586GW0

Near Stafford, Connecticut 06076

Gary V.

Job Details: 02/24/2025

"Inspected and found unit faulting on pressure system, inspected air hose and dome and checked good, unit needs main acu and ordering actuator for back up, will call for return date.; ordrng 1 W11657965 (Main acu) and 1 W11212745 (Actuator)"

We serviced a

JENNAIR WALL OVEN SINGLE

Model JJW3830LL00

Near Charlotte, North Carolina 28209

Caleb

Job Details: 02/24/2025

"Ferguson has damaged the unit on last install. Bottom corners are bent in and screw stripped and forced in cabinet. Have a previous pic of unit on the floor from my previous repair. Ferguson had to reinstall the unit and thats when damage occurred. Documented with Techline, Techline stated that Ferguson will be responsible for any damage and possibly uninstall and install for further repairs, while speaking to techline I was advised to order a UI.SR#7740819414; ordrng 1 W11598124 (Ui)"

We serviced a

WHIRLPOOL M/M/W OTR

Model WMH31017HB08

Near Charlotte, North Carolina 28205

Caleb

Job Details: 02/24/2025

Replaced bulb. Unit tests fine.

We serviced a

WHIRLPOOL WASHER TL

Model Mvw6200kw2

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 02/24/2025

"Ran unit due to a rubber burning smell and could not find an issue, went thew entire machine and could not find any issue with belt,motor, controls nothing ran unit with clothes threw a whole cycle and nothing no burning smell at all. Advised customer I could not find an issue with unit what could have Happened is some oil was on motor and caused the smell there no burn on belt nothing advised to run and checked unit. All functions are working normally"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 02/24/2025

Came to install parts ordered by previous tech. Installed new dispenser and drawer. Ran service check on all functions verified proper operation.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF341PAPB2

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 02/24/2025

"Customer complained unit not drying . Asked him a few questions f he says its never dried since he got it. Ran service diagnostics, no error codes present and heater came on. I forged him the plastic tub models dont get as hot as metal tubs, he will need to use rinse aid(he was not currently avd I showed him how) verified proper operation."

We serviced a

KITCHENAID WALL OVEN DBL

Model KEMC308KSS01

Near Denver, North Carolina 28037

Ryan S.

Job Details: 02/24/2025

"Customer complained unit keeps blowing high limit thermostat when using self clean he had unit pulled out informed him after checking door alignment, and all areas where blower and fan air were not damaged that the only thing I could possibly do is replace the blower(blower working properly with normal operation) . Customer did not want to repair collected trip fee."

We serviced a

JENNAIR WALL OVEN SINGLE

Model JJW3830LL00

Near Charlotte, North Carolina 28209

Clinton

Job Details: 02/24/2025

Called te h support un able to uninstall ; O-emld tckt

We serviced a

WHIRLPOOL WASHER FRONT LO

Model WFW560CHW4

Near Charlotte, North Carolina 28208

Clinton

Job Details: 02/24/2025

Harness ripped clip out from latch ordered harness. ; ordrng 1 W11449075 (Harness) and 1 W11316252 (Harness)

We serviced a

MAYTAG DRYER

Model MED5430MW0

Near Charlotte, North Carolina 28211

Caleb

Job Details: 02/24/2025

"Checked for proper air flow, air flow checks fine. Customer reports that there is a loud thump. Then the unit shuts down, possibly over heat in motor causing unit to shut down, let the unit run and no sound present, may be a centrifugal switch in motor. Advised that unit will need to be uninstalled and accessible. Took pics of closet unit is setting in. Unit shuts off in a normal and timed dry setting. ; ordrng 1 279827 (Motor) and 1 WP694089 (Blower) and 1 WP8577274 (Thermistor) and 1 WP3977767 (High limit) and 1 W11742934 (Acu)"

We serviced a

WHIRLPOOL REFRIGERATOR TM

Model WRT311FZDZ05

Near Charlotte, North Carolina 28211

Caleb

Job Details: 02/24/2025

"When door opens and closes there is a slight ticking noise, confirmed that the unit was not adjusted. Made adjustments to leveling legs and releasing tension in cabinet. Door now opens fine with no issues."

We serviced a

AMANA REFRIGERATOR

Model SRD25S5L

Near Charlotte, North Carolina 28226

Caleb

Job Details: 02/24/2025

"Replaced thermostat and ice maker, unit checks fine. If call back on ice maker water valve is no longer available.; dspstn on spec-tagged invntry: 1 D7824706Q ICE MAKER"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBW05

Near Plainville, Connecticut 06062

Andre

Job Details: 02/24/2025

Ck unit upon arrival and and found noise coming from water valve customer dos not have water hook up and ice maker is still cycling shut off ice maker using On and Off Switch on the side of ice maker

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near New Britain, Connecticut 06051

Andre

Job Details: 02/24/2025

Ck unit upon arrival and advance unit into cycle and unit would heat but then shut down. Remove vent and found unit clogged with lint due to wire mesh installation to stop rodents from entering unit or birds living inside vent. Clear lint and let customer know of findings and what needs to be done on a regular basis on cleaning vent. After cleaning unit now operate to normal specs

We serviced a

MAYTAG WASHER

Model MVW7230HC1

Near Newington, Connecticut 06111

Andre

Job Details: 02/24/2025

Ck unit upon arrival and found strike broken. Install strike from truck stock and ran unit and unit is now operating to manufacturers specs ; used 1 W11457841 (Strike) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ1

Near New Britain, Connecticut 06053

Andre

Job Details: 02/24/2025

Ck unit upon arrival and install main control and panel order by previous technician. After install ran unit to make sure sure proper function and unit is operating to manufacturers specs

We serviced a

MAYTAG WASHER TL

Model MVWC555DW1

Near Charlotte, North Carolina 28214

Clinton

Job Details: 02/24/2025

Could not remove Gearcase from tub. Stop and reinstall gear case in to unit as it stills works just noise is the issue I did not want to leave customer with out a washer. Custer will call office once part arrives at home left card with customer ; used 1 W10721967 (CAM KIT) from stock

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW0

Near Clover, South Carolina 29710

Mitch H.

Job Details: 02/24/2025

"Tested and ran diagnostics. Confirmed F6E3 control error. Attempted to run Quick test cycle. Valves activated but nothing operated past first steps. Motor not working, drum not turning. Quoted customer for replacement of main control. Customer declined repair. Collected for service call"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM0

Near Lake Wylie, South Carolina 29710

Mitch H.

Job Details: 02/24/2025

Checked and tested. Found control not responding to inputs. Would not enter diagnostics. Ordering control and UI. Checked part availability and scheduled return for 2/28 AM ; ordrng 1 W10804115 (Control) and 1 WPW10733627 (Console)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ3

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 02/24/2025

"Pulled dishwasher out, removed and replaced sump assembly. Reassembled, tested and checked for leaks. Operating properly with no leaks. Reinstalled dishwasher in cabinet. Retested, operating properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Charlotte, North Carolina 28216

Clinton

Job Details: 02/24/2025

Replaced ice bucket and ice maker

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS2

Near Charlotte, North Carolina 28202

Clinton

Job Details: 02/24/2025

Called tech line document condition of home I can service unit. 7741016216

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 02/24/2025

Checked and tested. Found noise coming from drum rubbing bulkhead. Felt drum seal worn causing noise. Ordering new dryer drum. Advised customer that drum will ship directly to him and that he will need to inspect for damage and call to schedule return.; ordrng 1 W10545923 (Drum)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ2

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 02/24/2025

"Checked and found left side hinge broken causing door to fall when opened. Removed and replaced both hinges. Reassembled, tested, door operating properly."

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRFC302ESS07

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 02/24/2025

Replace gasket tested operations no further issues found with refrigerator at this time

We serviced a

KITCHENAID M/W OTR

Model KOCE500ESS11

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 02/24/2025

Replaced all previously ordered parts tested operations microwave is now heating and customer can open and close door gently or firmly however they like and it will heat.

We serviced a

JENN-AIR MW/WALL OVEN COM

Model JMW2430WP00

Near Matthews, North Carolina 28104

Jonathan J.

Job Details: 02/24/2025

"Complaint microwave stopped heating all of a sudden. No noise no abnormal noises when it stopped heating. I found no error codes except for F1 E one that wasnt older fault code history code. From November of last year. Oven is working and preheating fine on the lower oven. Convection fan motor customer stated is a little noisy, but has been that way for quite some time. Cooling fan sounds perfect. No abnormal noises from cooling fan controls. All are working properly and diagnostics menu. Unit will need magnetron inverter and micro appliance manager to repair. Office will call customer as we are waiting on inverter. ; ordrng 1 W10217711 (Control) and 1 WPW10350780 (Microwave appliance manager) and 1 W11346197 (Magnatron)"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near York, South Carolina 29745

Mitch H.

Job Details: 02/24/2025

"Tested dishwasher, found if cancel is pushed drain pump works and drains. Customer says it doesnt always drain at end of cycle. Entered diagnostics, found F9E1 and F9E2 errors. Ordering harness and drain pump. Checked availability and scheduled return for 3/5 PM ; ordrng 1 W11412291 (Drain pump) and 1 W11662347 (Harness)"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Charlotte, North Carolina 28203

Clinton

Job Details: 02/24/2025

Unit has proper voltage. Unit needs ui or control unit is stacked has dryer on top but will need to be removed prior to repair the maintenance said they would remove it. Allen office to order said they will call onceparts arrive; ordrng 1 W11325580 (User interface) and 1 W11549931 (Control)

We serviced a

WHIRLPOOL WASHER FL

Model WFW8620HW4

Near Matthews, North Carolina 28104

Jonathan J.

Job Details: 02/24/2025

F3e1 I replaced water inlet valves in a diagnostics cycle cleared error code issues found at this time no leakage is occurring

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Indian Trail, North Carolina 28079

Jonathan J.

Job Details: 02/24/2025

"Complaint every time water is dispensed from the door or unit tries to make ice unit leaks all over the entire top shelf of refrigerator. I found water inlet valve is cracked and split causing leakage to occur whenever icemaker or water is dispensed from the door. Valve does not leak Unless water is actively being dispensed. No further issues found ice bin container is completely full of ice upon arrival, customer did state she was having an icemaker issue found E5 inspect water fill tube to make sure its not frozen over up upon return visit.; ordrng 1 W11482383 (Valve)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404EBL2

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 02/24/2025

Complaint dishwasher is leaking from both side sides of the door and from underneath. I found diverter is leak leaking from underneath dishwasher. I found heater is severely Found door gaskets are both leaking as well. Also found Lynch pin on door. Hinges is almost worn completely in half causing door to well. Customer declined repair today is going to look at replacement options. F8e2

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ1

Near Monroe, North Carolina 28112

Jonathan J.

Job Details: 02/24/2025

"I replaced all parts, tested operations. Everything is working properly no leakage occurring."

We serviced a

MAYTAG WASHER TL

Model MVW4505MW1

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 02/24/2025

"Complaint lid will not unlock. I found wood was trying to unlock, but solenoid was stuck. I replaced latch assembly tested operations. Performed the calibration control procedure. No further issues found at this time.; used 1 W11670519 (LATCH) from stock"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Iron Station, North Carolina 28080

Ryan S.

Job Details: 02/24/2025

"Customer complaint unit wont get past sensing cycle. Found entire gear case, stator/rotor covered in rust. Almost couldnt get slider off due to rust damage. Needs new gearcase, stator /rotor, clutch and wash plate. Informed customer office will call when parts come in. ; ordrng 1 W10902814 (Wash plate) and 1 W11393685 (Gearcase) and 1 W10915700 (Stator) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W10915701 (Rotor)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ2

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 02/24/2025

"Checked over unit and found upper rack falling out when customer would pull it forward, checked over rack hardware and found outer clips that hold rails misaligned causing tracks to fall reset rails and unit is now working and operating to factory specs"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Dallas, North Carolina 28034

Ryan S.

Job Details: 02/24/2025

Customer complained unit not washing . Found sump motor error.needs new sump. Scheduled return call with customer. ; ordrng 1 W11025157 (Sump)

We serviced a

MAYTAG MW/WALL OVEN COM

Model MOEC6030LZ00

Near Fort Mill, South Carolina 29715

Brandon

Job Details: 02/24/2025

On arrival I installed magnetron and tested unit. Unit tested properly. All components worked as designed including turn table. Tested 10 of 10 times. No other issues found.

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model WTW8127LW1

Near Dallas, North Carolina 28034

Ryan S.

Job Details: 02/24/2025

"Customer complaining of noise during agitate, checked and found slider was good found rotor was tightened all the way on rotor seemed to loose. can move rotor even when tighten fully . ordering new gear case due to slipped shaft. Also ordering wash plate scheduled return call with customer.; ordrng 1 W11449841 (Gearcase) and 1 W11510461 (Wash plate)"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Dallas, North Carolina 28034

Ryan S.

Job Details: 02/24/2025

"Upon arrival, customer confirmed nothing wrong with dryer was not sure why I was there. Call confirmed Work is designed."

We serviced a

MAYTAG WASHER TL

Model MVWB765FW0

Near Fort Mill, South Carolina 29715

Brandon

Job Details: 02/24/2025

Complaint unit is making a lot of noise while in cycle. Tested unit on arrival and found gearcase and clutch are bad. Customer did not want to repair due to age of unit.

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS588FIHZ00

Near Fort Mill, South Carolina 29715

Brandon

Job Details: 02/24/2025

Complaint unit is not making ice and auger isnt working. Found short in the bottom of door on arrival. Auger would work when door was halfway open and ice maker tested bad. Ice maker has been replaced before. Ordering customer a door for repair. Told customer to check for damage on arrival. Please let customer know when we can return.; ordrng 1 LW11037733 (Door)

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Indian Land, South Carolina 29707

Brandon

Job Details: 02/24/2025

On arrival I began to put parts that were ordered on. I managed to be able to put valve and control on but gearcase and other components I could not due to tubs being seized together ordering inner and outer tub for the rest of repair. Please let customer know when we can return.; ordrng 1 W10811960 (Basket) and 1 W11219115 (Tub)

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model WTW4855HW

Near Indian Land, South Carolina 29707

Brandon

Job Details: 02/24/2025

Complaint unit is shaking out of control when in use. Damaging wall and dryer next to it. Found tub ring was broken. Ordering tub ring control and will need suspension for repair. ; ordrng 1 W11550886 (Tub ring) and 1 W11607637 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF954CIHM00

Near Fort Mill, South Carolina 29707

Brandon

Job Details: 02/24/2025

Complaint unit is not cooling. Found on arrival that units control near compressor is bad. Customer did not want to go through with repair due to age of unit.

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Charlotte, North Carolina 28203

Clinton

Job Details: 02/24/2025

Ordering main control for unit. The was operating as of today but he said some time it wont start. Also during the inspection I noticed there was link built of on the door. As if unit has a vent restriction mention this to Customer. Further evaluation found the out side vents are not opening when dryer is in use this must be fix immediately for dryer to perform as should maybe some cause to the issues. Custer said he was going to talk to builder. W11741986; ordrng 1 W11741986 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF555SDFZ19

Near East Windsor, Connecticut 06016

Gary V.

Job Details: 02/24/2025

"Installed new valve and perma gum for insulation, cycled and tested fine. Customer still waiting for door. Will call when door arrives.; dspstn on spec-tagged invntry: 1 212643 SEALER-GUM"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near East Windsor, Connecticut 06016

Gary V.

Job Details: 02/24/2025

"Inspected and found ice chunk binding auger teeth in bin, adjusted and cycled, tested fine."

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS01

Near East Windsor, Connecticut 06016

Gary V.

Job Details: 02/24/2025

"Installed main acu and cycled, tested fine, however wrong infinite switch was ordered, will submit for correct part and call with return date.; rqstng P&A on 1 W11129442 (Lf ft infinite switch 3way)"

We serviced a

MAYTAG OVEN

Model MER4800PZ1

Near Windsor, Connecticut 06095

Gary V.

Job Details: 02/24/2025

"Concern was broil not coming on, inspected and found all elements working as designed, customer was unaware of having to use each element separately. All functions test normal at this time."

We serviced a

KITCHENAID MICROWAVE

Model KMMF530PPS00

Near Windsor, Connecticut 06095

Gary V.

Job Details: 02/24/2025

"Concern is rust developing on cabinet and inside the cooking chamber. Inspected and found staining, took pics, cabinet and inside cooking chamber is non serviceable. Referred customer back to manufacturer."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ06

Near Gastonia, North Carolina 28052

Ryan S.

Job Details: 02/24/2025

"Found water line leaking from freezer door where it meets coupler. Water line in freezer door side looks damaged. Ordering freezer door due to damaged water line that is part of freezer door. Also ordering coupler. Informed customer part will be delivered to home, check for damage and call office when part arrives. ; ordrng 1 W11616484 (Freezer door) and 1 WPW10277958 (Water line coupler)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ11

Near Cornelius, North Carolina 28031

Johnny

Job Details: 02/24/2025

"Installed new parts. Pressurized with nitrogen to check for leaks, no leaks, charged with 64g of r600. Instructed cx to give unit 24-48 hours for temperatures to regulate. ; used 1 R600A (R600A 14.8 OZ) from stock"

We serviced a

KITCHENAID WALL OVEN SINGLE

Model KOEC530PSS00

Near Charlotte, North Carolina 28269

Johnny

Job Details: 02/24/2025

Have to reorder door.; ordrng 1 W11600222 (Door)

We serviced a

WHIRLPOOL RANGE

Model WFE515S0ES0

Near Charlotte, North Carolina 28215

Johnny

Job Details: 02/24/2025

Burnt out switch causing element not to regulate and maintain temperature. Replaced with new one. Tested unit. Cx visually verified successful repair. Working as designed.; used 1 WP3149400 (INFINITE SWITCH) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS2

Near Mint Hill, North Carolina 28227

Johnny

Job Details: 02/24/2025

Installed new parts. Tested unit. Issue no longer present.

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF535SWHZ11

Near Mint Hill, North Carolina 28227

Johnny

Job Details: 02/24/2025

"Icemaker was working upon arrival. Replaced parts, tested icemaker. Unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Mint Hill, North Carolina 28227

Johnny

Job Details: 02/24/2025

Installed part. Tested unit. Working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Gastonia, North Carolina 28052

Ryan S.

Job Details: 02/24/2025

Customer complaint unit would not drain down faulty drain pump replace drain pump from truck stock verified proper operation

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRT318FZDW11

Near Grafton, Massachusetts 01560

Glenn

Job Details: 02/24/2025

Installed temperature sensors per tech support customer will call if this doesnt fix the random temperatures

We serviced a

MAYTAG WASHER TL

Model MVWX655DW1

Near Northbridge, Massachusetts 01588

Glenn

Job Details: 02/24/2025

Found bearing failure needs gear case repair declined. Collected $129

We serviced a

GENERAL ELECTRIC WASHER FL

Model GFW550SSN2WW

Near Webster, Massachusetts 01570

Glenn

Job Details: 02/24/2025

Found the bellow is leaking onto the floor in front of the washer order part bellow ; rqstng P&A on 1 WH05X29521 (Bellow)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS2

Near Charlotte, North Carolina 28226

Caleb

Job Details: 02/24/2025

"Called customer with eta, he stated he had to pick up his kids and he would leave the front door open, confirmed that the drain pump is not functioning, receiving proper voltage, replaced drain pump, tested. Unit tests fine. Customer still not home, moving on."

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS2

Near Charlotte, North Carolina 28270

Caleb

Job Details: 02/24/2025

"When unit is drains the power pulses on and off, low voltage vent fan assy causing unit to loose power. Unit needs new fan and harness, may need control.; ordrng 1 W11414073 (Fan assy) and 1 W11678803 (Harness) and 1 W11629912 (Control)"

We serviced a

MAYTAG DRYER

Model MGDB835DW4

Near Wrentham, Massachusetts 02093

Aimee Z.

Job Details: 02/24/2025

"Found when running the pulley and bearing worn, replaced tune up kit complete; used 1 4392067 (Tune up kit) from stock"

We serviced a

GE LAUNDRY CENTER

Model PFQ97HSPV0DS

Near Wrentham, Massachusetts 02093

Aimee Z.

Job Details: 02/24/2025

Found not draining does lock.Drain water needs new drain pump In drain pan; rqstng P&A on 1 WH11X29539 (Drain pump)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Franklin, Massachusetts 02038

Aimee Z.

Job Details: 02/24/2025

Found noisy in spin cant remove washplate . did get bolt out Needs hub wash plate cam kit and Gearcase and suspension rods.2 slots book last pm needs extra time ; rqstng P&A on 1 W10528947 (Hub) and 1 W10752283 (Washplate) and 1 W10721967 (Cam) and 1 W11130362 (Suspension rods) and 1 W11454734 (Gearcase)

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Worcester, Massachusetts 01603

Glenn

Job Details: 02/24/2025

Installed the pump and discovered its still dripping. I then found a tiny crack in to tub where the drain pump mounts. Order parts outer tub allow 2 hours ; ordrng 1 W11219115 (Outer tub)

We serviced a

MAYTAG WASHER

Model MVW5430MW2

Near Worcester, Massachusetts 01610

Glenn

Job Details: 02/24/2025

Instructed customer on lower voltage 106V at outlet Installed parts tested all ok washer now enters a full cycle and completes

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 02/24/2025

Replaced spray arms and filter

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Southampton, Massachusetts 01073

Mike K.

Job Details: 02/24/2025

"Unit is under 1yr wp warranty per service bench. Complaint of a burning smell. F0e7 only error in history, load detected in clean washer cycle. Basket spins freely, suspension good. Lower unit inspection all looks well, removed console and no signs of burnt circuitry, no lingering smoke odor or sign any where.Ran diagnostic cycle and completed with no issue. Ran normal cycle through fill and into agitate, cancelled and drained fine. She me so sd in unit ran cycle again with deep fill, cancelled and drained properly.No issues found unit tested as fully functional and no smoke odors during testing were found. Checked dryer and it had had a lint fire, that would be source for f smell"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ1

Near Springfield, Massachusetts 01108

Jorden

Job Details: 02/24/2025

"Arrived and found UI console mostly working besides the start button, cancel works and cycle options works fine just non-responsive on start button. Ordering new UI console and returning with ACU.; ordrng 1 W11613564 (UI console)"

We serviced a

MAYTAG WASHER TL

Model MVW6230HW0

Near Springfield, Massachusetts 01104

Jorden

Job Details: 02/24/2025

"Arrived and installed gearcase, latch and bezel, tested fine."

We serviced a

WHIRLPOOL WASHER TL

Model WTW8127LC1

Near Chicopee, Massachusetts 01013

Jorden

Job Details: 02/24/2025

"Arrived and ran auto test cycle, all functions operated as designed. Ran whites cycle and after sensing it began to fill with water. Ran calibration cycle and retested, again whites cycle sensed then filled with water. Unit tests fine. Informed customer should we return and find no manufacturing defect then customer would be responsible for service fee."

We serviced a

SAMSUNG DRYER

Model DVE45R6300V/A3

Near Franklin, Massachusetts 02038

Aimee Z.

Job Details: 02/24/2025

"Found needs fuse open and heater doesnt have continuity Also needs a tune up; rqstng P&A on 1 DC93-00154A (Heater complete) and 1 DESAMKIT (Tune up kit) and 1 DC47-00015A (Fuse), states that autho needed"

We serviced a

GE RANGE

Model NGP935UC

Near South Hadley, Massachusetts 01075

Mike K.

Job Details: 02/24/2025

"Complaint of leaking gas, is a cook top. Plumber is one who said it was leaking. Gas off on arrival. Turned on and Sniffer found nothing at any of the orifaces or at the valves. Turned each burner on, each turned on eventually, each igniter sparking, just old. Let burn for a few minutes, tested again with sniffer and again no leaks found."

We serviced a

LG RANGE

Model LDE3037SD-00

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 02/24/2025

"Cs attempted to replace burner and shorted unit, display will not come back on found open fuse and freezing by right burner not working. Reading of 86 ohms on 12 burner that is out. With on, no voltage at cooktop control board C12. Quoted for control, fuse , labor. Denied. Collected for service call only"

We serviced a

SAMSUNG DRYER

Model DVE54CG7150D/A3

Near Springfield, Massachusetts 01119

Jorden

Job Details: 02/24/2025

"Arrived and during diagnosis one of the people living in the home was talking about shooting white boyz & cops. His behavior made it feel very unsafe. Reassembled, packed up and left."

We serviced a

JENNAIR WALL OVEN SINGLE

Model JJW3830LL00

Near Charlotte, North Carolina 28209

Clinton

Job Details: 02/24/2025

Called te h support un able to uninstall ; O-emld tckt

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KBS0

Near Grafton, Massachusetts 01519

Glenn

Job Details: 02/24/2025

Found motor failure this is under a one yr warranty from usno charge for parts and labor. Per Randy I am to collet the service fee of $129 installed motor pump from truck stock tested all ok ; used 1 W11416362 (MOTOR/SUMP) from stock

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