We serviced a
AMANA WASHER
Model NTW4516FW4
Near Marshville, NC 28103
Jonathan J.
Job Details:
10/14/2024
"Rent-A-Center one year additional warranty up October 26, 2024 Complaint control unresponsive drain pump will not turn off. Unit will start by itself randomly and do weird things skipping all over place I found control is unresponsive upon arrival drain pump on upon arrival. Unit will need a new control board. Do not see any other issues with wash machine at this time. f8e1 f1e1 f3e1 f2e1 codes found when I was able to get control to be somewhat responsive. ; ordrng 1 W11603811 (Control)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Manchester, CT 06040
Chuck M.
Job Details:
10/14/2024
"Customer complaint is that dishwasher was not washing and drying properly. Inspected and found error code F4e2 heater open, unplugged or failed relay. Tested heater and it checked ok. Replaced special project heater from T/S. Ran water at sink and it took 20 seconds to get hot advised customer to run hot water before starting dishwasher. Ran diagnostics cycle and heater is working. ; used 1 W11537778 (HEATER W/NUTS) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Tolland, CT 06084
Chuck M.
Job Details:
10/14/2024
Customer complaint is that washer was not spinning out clothes. Ran diagnostics and found error code F9e1 long drain. Inspected and found drain hose restricted. Advised customer to correct drain height and use drain hose hoop.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDW02
Near Columbia, CT 06237
Jeremy B.
Job Details:
10/14/2024
"Installed new evap and compressor. Pulled vacuum then recharged with 47g of r600a please allow 24hrs for temps to stabilize. ; dspstn on spec-tagged invntry: 1 W11580057 COMPRESSOR R600A , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS3
Near Marlborough, CT 06447
Jeremy B.
Job Details:
10/14/2024
Customers complaint is breaker keeps tripping. Ran diagnostics found no errors. Ran automatic test twice and breaker didnt trip. It is in a dedicated circuit. Dishwasher is plugged into a GFCI outlet under sink and a AFCI breaker in the electrical box. Called tech support and documented my findings was given this reference number 7740107470 customer to call Siemens 1-800-333-7421
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Meriden, CT 06451
Jimmy R.
Job Details:
10/14/2024
"Checked over unit and found upper rack falling down when pulling out rack, found wheels broken off. Replaced with adjuster kit and unit is now rolling in and out, unit working to specs ; used 1 W10712395 (ADJUSTER) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Chicopee, MA 01013
Chris B.
Job Details:
10/14/2024
Complaint that the stainless steel door has rust spots on the top edge to the left side. Mentioned to the customer that the unit is out of the 30 day cosmetic warranty. Quoted customer for parts and labor but customer will call Whirlpool for this issue. Tried wiping off the rust but no success. Looks like the rust started underneath the clear coat.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near East Granby, CT 06026
Ruben C.
Job Details:
10/14/2024
Checked unit found valve connection harness was not making proper contact reinstalled tested normal getting water ice maker and dispenser
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near South Windsor, CT 06074
Ruben C.
Job Details:
10/14/2024
Checked unit ice maker keeps making ice off switch with arm is not working ordering ice maker; ordrng 1 W11542654 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY1
Near West Hartford, CT 06117
Ruben C.
Job Details:
10/14/2024
Checked unit found ice maker not harvesting in test mode gave cust estimate for ice maker
We serviced a
JEN-AIR M/W OTR
Model JMV8208BAS
Near Meriden, CT 06450
Jimmy R.
Job Details:
10/14/2024
"Tested unit and found microwave dead no display coming on, tested voltage to unit and 120v is present, tested 20 amp fuses and found good tested voltage coming into filter board and 120v is present. Tested TCO and both are ohming out properly, tested voltage to main control and 17 volts coming into connection relay one but nothing coming out of second relay control board faulty. Checked for part and found board no longer available customer replacing unit"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Plainville, CT 06062
Ruben C.
Job Details:
10/14/2024
Checked unit found harness to drain pump improperly connected reinstalled harness tested operation normal; dspstn on spec-tagged invntry: 1 W11498831 GASKET
We serviced a
GENERAL ELECTRIC RANGE
Model JGBS66REK5SS
Near Eastford, CT 06259
Amanda R.
Job Details:
10/14/2024
Replaced regulator preheated oven bubble tested connections operation normal
We serviced a
AMANA DISHWASHER
Model ADB1400AMS1
Near Woodstock, CT 06281
Amanda R.
Job Details:
10/14/2024
Ipunit wont fill it drains and wash motor coming on Mouse chewed brown wires going to float switch quoted
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Salisbury, NC 28144
Jenn F.
Job Details:
10/14/2024
Complaint the water filter is stuck in the housing. Filter cap slipping on the filter. Was able to remove the filter and replace. Tested ok. ; dspstn on spec-tagged invntry: 1 EDR2RXD1 WATER FILTER
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ18
Near Hickory Grove, SC 29717
Mitch H.
Job Details:
10/14/2024
"Removed and replaced control. Removed freezer back panel, ensured evaporator was clear of any frost or ice buildup. Removed and replaced defrost heater with harness. Plugged back in, checked and unit has good frost pattern. Tested and checked damper, has good airflow. All components operating properly.; dspstn on spec-tagged invntry: 1 W11650661 HEATER"
We serviced a
KITCHENAID TRASH COMPACTOR
Model KTTS505EPA2
Near Rock Hill, SC 29732
Mitch H.
Job Details:
10/14/2024
"Removed and replaced foot pedal. Tested, drawer still not opening the amount shown in owners manual. Called tech line spoke to Butch SR# 7740108877, he had me send video of how drawer is operating.Says it may be normal. He is going to have engineering look at it. If they say its normal then they need to change wording in owners manual. Advised customer that it was being reviewed by engineering and should hear something in 3 to 5 days. Nothing further to be replaced."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Rock Hill, SC 29732
Mitch H.
Job Details:
10/14/2024
"Checked and found igniter not working. Removed and replaced igniter. Tested, oven burner now lighting and operating properly.; used 1 12400035 (Igniter) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Lake Wylie, SC 29710
Mitch H.
Job Details:
10/14/2024
"Confirmed plastic spoon melted onto element. Pulled dishwasher out, removed damaged element, cleaned plastic residue from mounting clip and tub. Installed new element, tested dishwasher, operating properly.; dspstn on spec-tagged invntry: 1 W10703867 HEATER"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Windsor Locks, CT 06096
Gary V.
Job Details:
10/14/2024
"Inspected and found main acu getting 120 volts but no operation, also found lid lock broken, and actuator not turning. Will submit estimate for parts needed and call for return date.; rqstng P&A on 1 W11307244 (Lid lock) and 1 W11116590 (Main acu) and 1 W10913953 (Actuator)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Enfield, CT 06082
Gary V.
Job Details:
10/14/2024
"Inspected and found main acu getting 120v but no operation. Needs main controller, quoted and he will call."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Somers, CT 06071
Gary V.
Job Details:
10/14/2024
"Inspected and found Gearcase worn out, quoted and they will call."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Wingate, NC 28174
Jonathan J.
Job Details:
10/14/2024
"Complaint washing machine banging in the middle of a cycle will not finish a wash clothing, still soaked at the end of the wash. found items that customers having issues with his batting rugs and small loads. No issues found with the washing machine at this time. All issues are caused by improper loading and improper items going into washing machine such as rubber backing rugs machine washable. No additional issues found at this time everything working fine no error codes and fault history I performed a calibration control board procedure."
We serviced a
WHIRLPOOL MICROWAVE
Model WOEC3030LS00
Near York, SC 29745
Mitch H.
Job Details:
10/14/2024
"Removed outer microwave door, replaced handle. Reinstalled door, tested, door operating properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Unionville, NC 28110
Jonathan J.
Job Details:
10/14/2024
I installed gasket on freezer door per Techline instructions raise door about an eighth of an inch up per Techline instructions. No additional issues found or reported.
We serviced a
WHIRLPOOL DRYER
Model WED7500GW
Near Monroe, NC 28110
Jonathan J.
Job Details:
10/14/2024
Complaint dryer is not getting hot. I found heating limit had failed. I replaced dryer heating element tested operations. No further issue found everything is working fine.; used 1 WP3387747 (ELEMENT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF300ESS01
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
10/14/2024
Icemaker not working. Found 120vac at icemaker tired cycling but its not advancing. Needs new icemaker. ; rqstng P&A on 1 4317943 (Icemaker)
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Rocky Hill, CT 06067
Jeremy B.
Job Details:
10/14/2024
"Washer keeps giving power failure error code, overload error code, and water hazard error code. Runs through self test properly but not a load will order and replace harness and control. ; ordrng 1 W11568984 (Harness) and 1 W11687817 (Control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Middletown, CT 06457
Jeremy B.
Job Details:
10/14/2024
"Installed new compressor pulled a vacuum then recharged with r600a please allow 24hrs for temps to stabilize. ; used 1 876765 (TUBING KIT), 1 W11506635 (COUPLER 6 NF MS SV), and 1 R600A (R600A 14.8 OZ) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Salisbury, NC 28146
Jenn F.
Job Details:
10/14/2024
Complaint the freezer freezing up on the back causing the fan to make noise and the control keeps resetting itself giving power outage error. No power issues. Ordering control and evap fan with thermistor. ; ordrng 1 W11556912 (Control) and 1 W11661931 (Evap with thermistor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Marvin, NC 28173
Jonathan J.
Job Details:
10/14/2024
Complaint not making ice. I found waterline going to icemaker fill tube was frozen over. I defrosted fill tube. Also discovered heater was not properly taped and secured down to fill tube as well. Also found temperatures in fresh food zone or set at 34? freezer was set at -2?. I just did temperatures back to factory specifications defrosted fill tube secured heater no additional issues found.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS03
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
10/14/2024
"New ice maker has e4 error multiple failures. New icemaker was popped out of housing in the box upon opening the box. I placed everything back together, but icemaker would not stop spinning twisting. I suspect just a defective icemaker. Left icemaker installed ordering new.called tech line they advised replacement of ice maker and door due to previous corrosion on ice paddle door switch and rear main control. Being sure to disconnect from power before servicing. File number 7740103548 safety file number 7740103801 ; ordrng 1 W11557002 (Ice maker) and 1 W11093037 (Control) and 1 W11254959 (Door) and 1 W11262313 (Ui)"
We serviced a
WHIRLPOOL DRYER
Model MED6230HC3
Near Meriden, CT 06450
Jimmy R.
Job Details:
10/14/2024
"Checked over machine and found unit heating but not sensing time correctly, checked voltage to unit and 120v on each leg 240v a-crossed terminal block. Ran a diagnostics and found no errors in unit, ran machine threw a regular cycle and found times would never count down they would just increase causing unit to run and run never shutting off for sometimes hrs, tried to reprogrammed unit but same issue. Will order new main control and touch panel, parts tentative p/a ; ordrng 1 W11525996 (Control) and 1 W11413566 (Cntrl panel), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR BO
Model GX5FHDXTB00
Near Northampton, MA 01062
Mike K.
Job Details:
10/14/2024
"Unit not cooling in rf section. Found evap blocked with frost. Put into manual defrost and compressor still running, failed main control. Quoted for control/labor and accepted. Replaced control and programmed, put into defrost and working properly. Steamed clear evaporator.; used 1 WPW10503278 (CNTRL-ELEC) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW6200SW2
Near Northampton, MA 01060
Mike K.
Job Details:
10/14/2024
"Installed lid lock, ran test cycle drain & spin, unit has a bearing going. Cs said it was loud before. Explained it could last 2 weeks or 2 years. Likely to Get louder as it gets worse, may develop issues sensing load or eventually a leak."
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Concord, NC 28027
Jenn F.
Job Details:
10/14/2024
"Complaint the washer makes a loud clanking grinding noise in spin. Ran a drain and spin cycle, unit makes a squealing squeaking noise in spin only. No vibration noise, nothing restricting or impeding movement. Checked rotor, stator, clutch, and hub nut. Tightened all still making noise in spin only. Will need to replace the gearcase, slider, clutch and nut again; ordrng 1 W11550891 (Agitator) and 1 W10909670 (Nut) and 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 W10754448 (Clutch)"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Concord, NC 28027
Jenn F.
Job Details:
10/14/2024
"Complaint does not dry the clothes. Heat is working. Did a vent test, no air flow with the vent attached. Good airflow with the vent removed. Advised to have the venting re looked at due to stating the venting was just cleaned. ; used 1 W11224254 (VENT TEST KIT) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MB0
Near Huntersville, NC 28078
Jenn F.
Job Details:
10/14/2024
"Complaint they did a long cook on Sunday, was out of the house for 6-8 hours the next day and came home and smelt what they thought was gas. Had the gas company out, no leak found but advised the tenant that the oven had a carbon monoxide level of 20 ppu. No gas smell noted. Igniter tested properly running at 3.3amps. Called whirlpool techline sr7740104661 unit is working as designed. And the 20 ppu is within manufacturer specs for the oven."
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HZ09
Near Mooresville, NC 28117
Jenn F.
Job Details:
10/14/2024
Compliant unit does not heat. Needs new mag cap and diode. ; ordrng 1 W10850446 (Cap) and 1 W11256462 (Diode)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
10/14/2024
"Complaint food freezing in front of Vince in fresh food zone door gasket on right hand side is falling apart Intermittently snow will fall from freezer. I found the freezer door is hitting the walls, causing door to stay propped open slightly allowing it to draw condensation and moisture into freezer. Build issue I found refrigerator door issue on gasket replace gasket customer not to block air tower vents because that will cost food to freeze preventing cold air from escaping from air tower events properly. No additional issues with refrigerator or freezer at this time."
We serviced a
WHIRLPOOL DRYER ELECTRIC
Model CEM2795JQ1
Near West Hartford, CT 06117
Chuck M.
Job Details:
10/14/2024
Customer complaint is that dryer was not heating. Ran dryer and measured temperature. Dryer is heating and cycling properly. Dryer checked ok.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Mooresville, NC 28117
Jenn F.
Job Details:
10/14/2024
Bolt came out again. Replaced the slider with new bolt. Calibrated control. ; used 1 W10734521 (SLIDER) from stock
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Woodstock, CT 06281
Amanda R.
Job Details:
10/14/2024
"Water leaking into basket with unit off inlet valves bad replaced operation normal ; dspstn on spec-tagged invntry: 1 W11038689 VALVE , used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock"
We serviced a
SAMSUNG RANGE
Model ftq307nwgx/xaa
Near Woodstock, CT 06281
Amanda R.
Job Details:
10/14/2024
Using oven at time burnt relay board and wire harness quoted
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Hampton, CT 06247
Amanda R.
Job Details:
10/14/2024
Replaced controls drain pump not coming on needs to be replaced ; ordrng 1 W11396717 (Pump)
We serviced a
SAMSUNG WASHER
Model WA54R7200AW/US03
Near Gastonia, NC 28056
Ryan S.
Job Details:
10/14/2024
Customer complained unit off balance. Found suspension bad. Quoted $754. For repair. Customer denied repair . Collected trip fee via card .
We serviced a
WHIRLPOOL DISHWASHER
Model WDF341PAPB2
Near Gastonia, NC 28056
Ryan S.
Job Details:
10/14/2024
Returned to install sump assembly installed new sump assembly unit now working as designed ran service diagnostics to get rid of errors stored . Verified Proper operation.
We serviced a
MAYTAG WASHER
Model MVW7232HC2
Near Lincolnton, NC 28092
Ryan S.
Job Details:
10/14/2024
Return to install new gear case and rotor. Installed new parts did not need to install wash plate. Left with customer brand new high-speed agitate unit not making noise verified proper operation.
We serviced a
KENMORE REFRIGERATOR
Model ="106.62159110"
Near South Hadley, MA 01075
Chris B.
Job Details:
10/14/2024
Complaint that the refrigerator is not cooling properly. Quoted for parts and labor. Replaced part and freezer blowing air normal. 1yr warranty on parts and labor.; used 1 WP2315539 (EVAP MOTOR) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Denver, NC 28037
Ryan S.
Job Details:
10/14/2024
"Customer complained unit wont drain, found drain pump bad. Replaced drain pump. Verified proper operation ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ10
Near Denver, NC 28037
Ryan S.
Job Details:
10/14/2024
"Return to install parts ordered by previous tech. installed control board and both interlock switches unit now making clicking noise after inspecting unit found fuse head partially blown causing power to start and stop constantly replaced fuse from truck stock unit now working as designed; used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ07
Near Norfolk, MA 02056
Aimee Z.
Job Details:
10/14/2024
Found needs right door switch and new door handle set screw missing from right.; ordrng 1 W11396033 (Door switch) and 1 W11102443 (Door handle freezer)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Franklin, MA 02038
Aimee Z.
Job Details:
10/14/2024
Found the harness broke at molex needs new harness and suspension rods.Put new but connectors on the test the drain pump working .Advised over loadingCust might buy new
We serviced a
JENN-AIR RANGE
Model JES9860CAB01
Near Wrentham, MA 02093
Aimee Z.
Job Details:
10/14/2024
Cust stated not mataining tempTook temp teading 3 and average is 361Also found needs new door gaskets Heat escaping from top of door; ordrng 1 WPW10162384 (Gasket)
We serviced a
SAMSUNG WASHER
Model WA52M7750A
Near Portland, CT 06480
Jeremy B.
Job Details:
10/14/2024
Washer giving low flow error code. Found both hot and cold screens clogged. Cleaned and tested all checks ok.
We serviced a
SAMSUNG DISHWASHER
Model DW80R7061UG/AA
Near South Hadley, MA 01075
Chris B.
Job Details:
10/14/2024
Replaced part and dishwasher running normal with no noise present.
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Easthampton, MA 01027
Mike K.
Job Details:
10/14/2024
"Checked unit before replacing suspension and found gear case is leaking oil. Suspension does test bad.rotor screw did break free stator/rotor should be transferable. Use suspension on return.Ordering gear case assy, Washplate&screw, clutchOffice to contact cs to schedule return when parts come in with authorization.; ordrng 1 MVWB765FC3 (Washplate screw) and 1 W11550891 (Washplate/agitator) and 1 W11393685 (Gear case assy) and 1 W10734521 (Clutch assy) and 1 2xtime (2x time)"
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW3
Near Westfield, MA 01085
Mike K.
Job Details:
10/14/2024
"Complaint of unit running after cycle is over with lights all off. Unit unplugged on arrival and is in manual drain, tub empty. Allowed to complete. Tried to put into diagnostics and went into manual drain again.No damage to pressure tube found and not clogged.Customer is just out of warranty, quoted for main control/labor. Sent quote, collected for service call"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Agawam, MA 01030
Mike K.
Job Details:
10/14/2024
"Unit not running cycles. F7e1 error message in history. Cleared and started cycle, spun a little in sensing and then errored out, failed tachometer.Found tachometer sensor area full of lint, cleared and unit running fine, went through sensing and into wash, cancelled and drained fine."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near York, SC 29745
Mitch H.
Job Details:
10/14/2024
"Tested and ran diagnostics. Only stored error code was F0E5 off balance error. Ran diagnostics cycle and component tests for agitate and spin. No issues found. Ran DLMS calibration. Checked suspension, all good, no excess movement of tub and basket. Checked stator, rotor and slider, no issues. Washer operating as designed. Instructed customer on use of load-n-go dispenser and loading of washer. Advised her to download owners manual. I-n-I now fulfilled."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near York, SC 29745
Mitch H.
Job Details:
10/14/2024
"Removed outer door, removed and replaced door latch. Reassembled, tested, latch and dishwasher operating properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Sharon, SC 29742
Mitch H.
Job Details:
10/14/2024
"Checked and tested. Found actuator not shifting correctly. Removed and replaced actuator. Ran control calibration and automatic test cycle, both completed properly. Exited diagnostics, ran quick wash cycle, washer operating properly.; used 1 W10913953 (Actuator) from stock"
We serviced a
WHIRLPOOL WASHER
Model CAE2795FQ1
Near West Hartford, CT 06117
Chuck M.
Job Details:
10/14/2024
Customer complaint is that washer did not spin out clothes and would not stop running. Found drain pump running when plugged in washer. Ran diagnostics and found error codes F3e1 pressure sensor fault. F2e3 mismatch of main control and UI. Tested voltage at drain pump circuit and found constant 120V. Drain pump circuit is stuck closed.; ordrng 1 W11712987 (Control)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near West Hartford, CT 06110
Chuck M.
Job Details:
10/14/2024
Replaced hose and tested. No leaks found. Showed customer it works.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Wethersfield, CT 06109
Chuck M.
Job Details:
10/14/2024
"Replaced gear case, basket, agitator and spaner nut. Tested washer and showed customer it works."
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Southwick, MA 01077
Mike K.
Job Details:
10/14/2024
"Intermittent squeaks during cycle. Found idler pulley not turning.Installed dryer repair kit, universal kit belt was very tight, once reassembled making noise from blower. Original belt showed no damage or cracks, reinstalled original belt and unit is running smoothly.; (created new UIS, deleted prior attachment to UisID 232879), used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
MAYTAG WASHER
Model MHW8630HW4
Near Stanley, NC 28164
Ryan S.
Job Details:
10/14/2024
"Customer complain unit will not run door stays locked upon arrival when powering unit on unit unit just keeps trying to drain. Drain pump is broken ordering new drain pump scheduled return call for.10-15-24pm keeping Latch for return call. ; ordrng 1 W11458345 (Drain pump), dspstn on spec-tagged invntry: 1 W11565030 LATCH"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Gastonia, NC 28056
Ryan S.
Job Details:
10/14/2024
Unit staying on staying hot inspected unit found heating element was round to frame. Replaced heating element unit now working as designed call safety to report. Sr# 7740086289 quoted$ 286.76 customer didnt want to repair collected trip fee via card .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM12
Near Gastonia, NC 28056
Ryan S.
Job Details:
10/14/2024
"Unit is a unoccupied new build builder. Let me in houses was empty. Building informed unit not cooling at all in either freezer or refrigerator. Check compressor compressor is running no cooling ordering compressor and locking fittings, filter dryer and locking fittings process valve and tubing putting in for 2X timeframe builder Office will call when parts come in; ordrng 1 W11580057 (Compressor) and 1 W11504415 (Compressor lokring 1) and 1 W11504431 (Compressor lokring 2) and 1 W11506619 (Compressor lokring 3) and 1 W11109499 (Filter drier) and 1 W11504433 (Drier lokring 1) and 1 W11504447 (Drier lokring 2) and 1 W11506635 (Valve) and 1 876765 (Tubing) and 1 2xtimeframe (2xtimeframe)"
We serviced a
GE MICROWAVE
Model JKP90WM2WW
Near Belchertown, MA 01007
Chris B.
Job Details:
10/14/2024
Complaint that the microwave was arching. Ran the microwave and found no issues. Customer mentioned that it happened when heating oil. Found door in the inside rusted out and quoted for that but customer will think about it. Collected trip fee.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Wales, MA 01081
Chris B.
Job Details:
10/14/2024
Need to order part as it wasnt available for installation.; ordrng 1 WPW10460580 (Gasket Door Grey)
We serviced a
KITCHENAID RANGE
Model KSEG950ESS5
Near Brimfield, MA 01010
Chris B.
Job Details:
10/14/2024
Complaint that the downdraft is not turning on. Found the the range has no blower downdraft motor installed. Customer will call the store for this missing part. ; saved tckt
We serviced a
LG WASHER
Model WT7305CW
Near Brimfield, MA 01010
Chris B.
Job Details:
10/14/2024
Complaint that the washer has an error code. Found clogged drainage hose. Will order parts for a return visit. ; rqstng P&A on 1 AEM74073303 (Drain Hose.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Blacksburg, SC 29702
Mitch H.
Job Details:
10/12/2024
"Removed and replaced inverter box. Plugged refrigerator in, checked compressor operation and ensured proper refrigerant charge and pressures. All operating and cooling properly. Advised customer to allow 24 hours for unit to reach correct temps."
We serviced a
LG OVEN
Model LRE3194ST/01
Near York, SC 29745
Mitch H.
Job Details:
10/12/2024
Checked and found oven control not responding properly. Also found oven sensor not reading correctly. Requesting P&A for control board and sensor. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 EBR77562712 (Oven control) and 1 EBG61305805 (Sensor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Belmont, NC 28012
Mitch H.
Job Details:
10/12/2024
"Customer was not home, had neighbor let me in. Removed interior refrigerator components, removed and replaced damper. Reassembled, tested, damper operating properly and quietly. Spoke to customer on phone. According to customer, damper noise identified by wife is not the same noise he heard. Unable to identify the exact noise. Advised customer that if noise returns to call Whirlpool and have a new ticket created."
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Gastonia, NC 28056
Mitch H.
Job Details:
10/12/2024
"Tested and found washer not starting, motor humming the going from sense to done. Washer has bad capacitor. Removed and replaced capacitor from t/s. Retested, washer now operating properly.; used 1 W11395618 (Capacitor) from stock"
We serviced a
KITCHENAID DISHWASHER
Model WDT750SAKZ2
Near Denver, NC 28037
Mitch H.
Job Details:
10/12/2024
Removed outer door. Installed new studs and screws. Installed handle. All operating properly.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Denver, NC 28037
Mitch H.
Job Details:
10/12/2024
"Tested and ran diagnostics. No stored error codes. Ran Quick test cycle, all components and functions test good. Checked inlet hoses and confirmed they were connected to correctly. Had customer put towels in washer, ran quick wash cycle. Noticed customer was using too much detergent. Advised customer that washer is designed to wash full load with 2 tablespoons of detergent. Allowed cycle to run. Completed cycle correctly and spinning properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM11
Near Denver, NC 28037
Mitch H.
Job Details:
10/12/2024
"Checked and found that ice maker fill tube was not fully inserted in ice maker causing water to miss and flow into bin and down back wall. Removed ice maker, repositioned fill tube and ensured it was located correctly. Cycled ice maker, now filling properly."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS3
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
10/11/2024
Installed new console and tested all checks ok.
We serviced a
JENN-AIR RANGE
Model JDS1450DS0
Near Wethersfield, CT 06109
Chuck M.
Job Details:
10/11/2024
Replaced console and tested. Showed customer it works.
We serviced a
MAYTAG WASHER TOP LOAD
Model MVW5430MW1
Near Somers, CT 06071
Gary V.
Job Details:
10/11/2024
"Installed main acu and harness, cycled and tested fine."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Stafford, CT 06076
Gary V.
Job Details:
10/11/2024
"Installed parts listed and cycled thru auto test, all functions test normal now.; dspstn on spec-tagged invntry: 1 W10902814 WASHPLATE"
We serviced a
WHIRLPOOL DRYER
Model MGDB765FC0
Near Ludlow, MA 01056
Chris B.
Job Details:
10/11/2024
Complaint that the dryer is making loud noises while tumbling. Found bad rollers and belt. Quoted parts and labor. Replaced all parts and unit running normal. 1yr warranty on parts and labor. ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
KENMORE REFRIGERATOR
Model ="106.51789413"
Near Springfield, MA 01129
Chris B.
Job Details:
10/11/2024
Complaint that the ice maker is not functioning. Found no voltage reaching the IM and found broken wires in the door hinge at the bottom. Mentioned to the customer that the door no longer available. Collected trip fee.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Vernon, CT 06066
Gary V.
Job Details:
10/11/2024
Concern ff compartment not cold. Inspected and ran thru diagnostics and found freezer fan no longer operating. Freezer still below freezing temp. Unit needs new freezer fan motor. Will submit estimate and call with return date.; ordrng 1 W11224591 (Freezer fan motor)
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Vernon, CT 06066
Gary V.
Job Details:
10/11/2024
"Inspected and found lid broken and hinge parts missing, will submit estimate and call.; rqstng P&A on 1 WP8563965 (Left hinge) and 2 W11404293 (Screw)s and 1 W10293653 (Hinge sleeve)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104DWH2
Near Manchester, CT 06040
Gary V.
Job Details:
10/11/2024
"Arrived to repair per previous diagnosis and found wire harness terminals burnt at main acu connection, ohmed heater circuit and tested closed. will submit for additional approval and call with return date.; rqstng P&A on 1 W11027902 (Harness)"
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model GFE28GSKLSS
Near Springfield, MA 01108
Chris B.
Job Details:
10/11/2024
Complaint that the IM door handle is broken and would not shut well to produce ice. Will put in parts for approval and reschedule for a return visit.; rqstng P&A on 1 WR78X26087 (Ice Maker Door)
We serviced a
SPEED QUEEN DRYER
Model NE4513W
Near Springfield, MA 01105
Chris B.
Job Details:
10/11/2024
Replaced belt and dryer running normal. 1yr warranty on parts and labor.; dspstn on spec-tagged invntry: 1 WPW10112954 BELT
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Springfield, MA 01108
Chris B.
Job Details:
10/11/2024
Replaced board and ran a cycle and all working properly. Good fill on both auto sensing and deep fill cycle.
We serviced a
KITCHENAID RANGE
Model KSEB900ESS7
Near Longmeadow, MA 01106
Chris B.
Job Details:
10/11/2024
No damages on the door. Replaced door and unit working normal. Glass door was sent from Whirlpool part number WPW10634271.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Newington, CT 06111
Chuck M.
Job Details:
10/11/2024
"Customer complaint is that washer would not advance. Found washer full of water with clothes. Wash LED was lit. Canceled cycle and water drained. Ran diagnostics and found error codes F2e1 stuck key, F0e2 oversuds. Ran spin cycle and drain to extract water from clothes. Removed clothes and ran Quick Wash Cycle. Washer advanced through each cycle and completed successfully."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL05
Near Newington, CT 06111
Chuck M.
Job Details:
10/11/2024
Replaced glides for ice container. Tested and ice container is pulling out all the way.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near New Britain, CT 06053
Chuck M.
Job Details:
10/11/2024
Customer complaint is that FF door gasket was not making contact with cabinet. Confirmed and found door hinge was not aligned properly. Corrected hinge and gasket. Checked ok. Showed customer it works.
We serviced a
MAYTAG WASHER
Model MVWX655DW
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
10/11/2024
"Installed all new parts then ran calibration then self test all checks ok. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W10902814 WASHPLATE , 1 W10913953 ACTUATOR , 1 W11130362 SUSPENSION , 1 W11239857 BELT , and 1 W11454734 GEARCASE"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Rock Hill, SC 29732
Mitch H.
Job Details:
10/11/2024
"Found thermal fuse blown. Replaced fuse, tested, dryer overheating, reaching 230 inside drum with back and vent off. Replaced thermal cutoff, no change, still overheating. Called tech line spoke to Dillon SR# 7740100295. Reviewed everything that had been checked and replaced. Tested voltage to element, constant at 237v. No shorts or bad neutral. Spent over an hour on phone with tech line. In the end they believe air is leaking into cabinet past drum or blower housing. Could not find any visible gaps or feel any air leaks. Ordering drum, lint chute and blower housing seal. Advised customer that drum would ship directly to him and he will need to inspect for damage and call to schedule.; ordrng 1 W10899578 (Drum) and 1 W11117429 (Chute) and 1 W11415783 (Housing seal), used 1 WP3392519 (Thermal fuse), and 1 279816 (Thermal cutoff) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Naugatuck, CT 06770
Jimmy R.
Job Details:
10/11/2024
"Installed new compressor and all couplings due to compressor had burned out and was not pumping Freon threw unit. Filled with r600 and checked pressures, unit is now cooling and cycling evaporators all functions working to specs ; dspstn on spec-tagged invntry: 1 W11504415 COUPLER 8.5/8 NR MS 00 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11506621 COUPLER 6 NK MS 00 , and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
SAMSUNG DRYER
Model dv42h5200ep/a3
Near Prospect, CT 06712
Jimmy R.
Job Details:
10/11/2024
Ran dryer and found when running unit would start to squeal and thump getting louder when warmer. Replaced all rollers and idler replaced belt and cleaned out unit. Ran and unit is now operating to specs ; dspstn on spec-tagged invntry: 1 DESAMKIT DRYER REPAIR KIT