We serviced a
WHIRLPOOL DRYER
Model MEDP586KW0
Near Rocky Hill, CT 06067
Chuck M.
Job Details: 09/28/2023
Customer complaint is that dryer is not drying. Inspected and found dryer is working properly. Venting is clean. Explained timed dry and sensing cycles.
We serviced a
MAYTAG DRYER
Model MED5030MW0
Near Stanley, NC 28164
Ryan S.
Job Details: 09/28/2023
Customer complained unit not drying in one load. Needs to run multiple loads. Upon arrival unit heating and running. Found whole unit so hooked up to wall vent line unit has no outflowing air. When unhooked unit is blowing air out properly. Customer said she had cleaned herself. Asked if they had hired someone she said no. Informed her there is an obstruction somewhere in her exhaust line and unit is working as designed. If unit is unhooked from wall it will dry in normal load. Without proper exhaust it will take more time to dry. Verified proper operation. ; used 1 W11224254 (VENT TEST KIT) from stock
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Iron Station, NC 28080
Ryan S.
Job Details: 09/28/2023
Retuned to install trim installed trim and showed customer and took pictures.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Iron Station, NC 28080
Ryan S.
Job Details: 09/28/2023
"Customer complained unit locking and humming. Upon arrival ran service mode and found motor error. Ran service diag and found cap bad, motor just humming. Replaced cap from ts. Reassembled unit and verified proper operation in Manuel service mode. All functions working in service mode. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Lincolnton, NC 28092
Ryan S.
Job Details: 09/28/2023
Returned to install new bezel. Installed part and reassembled unit. Verified proper operation of lock and unit by running service mode.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Cheshire, CT 06410
Jimmy R.
Job Details: 09/28/2023
"Checked over machine and found freezer building up frost all over food and draw, found door Gasket not sealing on right side causing warm air to get in and frost to build up, melted all ice and frost placed unit into a defrost cycle and checked door gasket. Found gasket not sealing due to door hitting ice and rail had jumped , fixed rail and door is now closing and sealing heated gasket and all operations are now working to specs"
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Cheshire, CT 06410
Jimmy R.
Job Details: 09/28/2023
"Checked over machine and found unit would just keep filling with water until it would error out long fill, checked drain and found hose going threw the floor with no loop causing water to just flow right out. Tried to add a loop in hose but there is not enough customer need a professional plumber to address the drain hose and make it longer. Washer is functioning to proper specs"
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near Charlotte, NC 28270
Jeff L.
Job Details: 09/28/2023
Steve SR#7737434903I advise to see pics on this call. The chip is front edge of glass has nothing to do with thermal problem or manufacturing defect. I called whirlpool tech support and spoke with Steve and sent him the pics for a factory opinion and he agreed this damage would not be covered. Advised customer of whirlpool stance on this. They are calling whirlpoolCall complete
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Charlotte, NC 28210
Jeff L.
Job Details: 09/28/2023
"Found left rear burner switch on upside down turned it the correct way and checked for operation it was normal. Also tightened light socket down in oven. Unit ran and checked okCal, complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS
Near Charlotte, NC 28210
Jeff L.
Job Details: 09/28/2023
Found dishwasher drain hose with hole in it also found leak switch and drip pan damaged Im ordering 3 parts for a good repair. Will return on 10-9-23 amPart#W11550169Part#W11545764Part#W11551233; ordrng 1 W11550169 (Drip pan) and 1 W11545764 (Leak switch) and 1 W11551233 (Drain internal dishwasher)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Tolland, CT 06084
Amanda R.
Job Details: 09/28/2023
Replaced lid customer complaining about washer leaving stains on clothing took pictures
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Charlton, MA 01507
Roger R.
Job Details: 09/28/2023
Found unit has F7E1 error code for heater. Checked heater and its okay. Ran diagnostic cycle and heater did not come on. Recommend replacing control. Quoted $296.99 for control and $239 labor rate. Customer will call if desired. 7 day estimate.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Southbridge, MA 01550
Roger R.
Job Details: 09/28/2023
Found upper rack support broken on right side. Quoted $49.99+tax for new upper rack supports and $199 labor rate. ; used 1 W10712395 (ADJUSTER) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Charlotte, NC 28269
Robert A.
Job Details: 09/28/2023
Cox complaint that the unit is not drying the dishes. I inspected the unit to confirm the complaint. I found an error code f7e1. I cleared the code and ran a service cycle. All components passed and heat was produced by the element. I noticed the rinse aid dispenser was empty. The cx said it used to have efficient drying. I suggested using the rinse aid as instructed by the manufacturer for optimal drying performance. I left the part with the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10518394 HEATER
We serviced a
SAMSUNG REFRIGERATOR
Model RF27T5201SG/AA
Near East Granby, CT 06026
Gary V.
Job Details: 09/28/2023
"Inspected and found inner clips and brackets holding chute flapper in door broken, door shows NLA."
We serviced a
MAYTAG FREEZER
Model MZF34X16DW09
Near Enfield, CT 06082
Gary V.
Job Details: 09/28/2023
"Inspected and found lite not working, measured voltage at main acu and voltage not coming thru main acu for lite, will order and call for return date.; ordrng 1 W11648347 (Control box) and 1 W11502762 (Bulb)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Troutman, NC 28166
Vincent O.
Job Details: 09/28/2023
Installed all new insulation and kick plates. All functions check ok.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Troutman, NC 28166
Vincent O.
Job Details: 09/28/2023
Found customer complaint is that unit doesnt dry properly. Found vent getting crushed and not venting properly. Removed kink from vent and tested. All functions check ok. Instructed customer on proper use and operation of machine. All functions check ok.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GBS0
Near Mooresville, NC 28115
Vincent O.
Job Details: 09/28/2023
"Found bottom rack not cleaning due to stuck diverter. Only top rack sprays. Bottom does not spray at all. Order and replace sump/motor assembly. ; ordrng 1 W11178672 (Sump/motor), dspstn on spec-tagged invntry: 1 W10861000 DISPENSER"
We serviced a
WHIRLPOOL DRYER
Model GEQ9800PW1
Near Mooresville, NC 28115
Vincent O.
Job Details: 09/28/2023
Found door switch broken and not allowing unit to operate. Replaced door switch. Tested and verified proper operation. All functions check ok. ; used 1 WPW10569603 (DOOR SWITCH) from stock
We serviced a
AMANA RANGE
Model AER6303MMS0
Near Gastonia, NC 28052
Ryan S.
Job Details: 09/28/2023
"Customer complained surface elements working. And oven not, along with control. It coming on. Tested power coming in and found voltage is not correct. l2- neutral had low voltage. power seems to be coming through neutral has 240 from l1- neutral. Checked at wall and same issue. Informed customer to get electrician to check it out."
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Gastonia, NC 28054
Ryan S.
Job Details: 09/28/2023
Customer complained of a noise when running. Ran unit for several minutes and no noise present. Listened to a video customer had and sounded like something around or with blower fan wheel. Took unit apart and found broken blower wheel. Replaced wheel and ran unit and no noise present. Verified proper operation. ; used 1 WP697772 (BLOWER WHEEL) from stock
We serviced a
AMANA DISHWASHER
Model ADB1400AMS0
Near Northbridge, MA 01588
Aimee Z.
Job Details: 09/28/2023
"4 3 mtr failure unit needs a new sump assy. They have a Raised floor they raised legsCant shut water to dishwasher off, its behind the dishwasher.Dishwasher un serviceable cant pull out with out risk of damage to water valve.Spoke to husband hes going have out for us to service.Cust call when has outAlso I left the part at Cust house; O-emld tckt"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Medway, MA 02053
Aimee Z.
Job Details: 09/28/2023
Installed valve and harness with Cntrl and ran diagnostics completeHave the Cntrl had a core on it
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW0
Near Mooresville, NC 28115
Vincent O.
Job Details: 09/28/2023
Found worn gearcase causing loud roaring noises. Order and replace drive assembly. ; ordrng 1 W11393685 (Gearcase) and 1 W10775188 (Washplate) and 1 W10734521 (Slider)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Springfield, MA 01104
Chris B.
Job Details: 09/28/2023
Replaced part and unit running normal. Timing is good. Good voltage 240v in.
We serviced a
SAMSUNG REFRIGERATOR
Model RF24FSEDBSR/AA
Near Ludlow, MA 01056
Chris B.
Job Details: 09/28/2023
Complaint that the unit is not making ice. Found heavy frost buildup in and around the ice maker. Quoted parts and labor. Customer will think about repairing the unit. Collected trip fee. ; dspstn on spec-tagged invntry: 1 DA97-13718C ICE MAKER UNDER 25 CUBE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ0B
Near York, SC 29745
Mitch H.
Job Details: 09/28/2023
"Tested and found both water and ice dispenser operating properly on arrival. Customer said that he had been out of town for 3 days and it would not dispense water when he returned. I explained that water line on back wall of refrigerator had likely frozen in one area blocking flow but has now thawed allowing water to pass. Inspected reservoir tubing, no damage and looks good. All functions operating properly."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Middletown, CT 06457
Jeremy B.
Job Details: 09/28/2023
Installed new control set to 350 all checks ok.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Mount Holly, NC 28120
Ryan S.
Job Details: 09/28/2023
"Customer complained unit not washing, filled up and made noise and wouldnt agitate. Ran service diagnostic and found only out of balance load error stored. Ran service mode and all functions working. Ran quick wash and unit filled with water and started washing. Informed customer unit could also be hitting drain line on drain pan j dear unit. Drain pan was broke and out of place. Customer was putting new pan in. Verified proper operation."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Charlotte, NC 28214
Robert A.
Job Details: 09/28/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Huntersville, NC 28078
Mark C.
Job Details: 09/28/2023
Unit is powering off and on continuously due to a short in the control.; ordrng 1 W11224256 (Control) and 1 W11636543 (Panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB09
Near Charlotte, NC 28214
Robert A.
Job Details: 09/28/2023
"Cx complaint that the units Rac light is not working or cooling. I inspected the unit to confirm the complaint. I found the RC door gasket out of place and torn. WP sent the cx a gasket, I installed the part (W11229610), its now sealing well. I found the door switch has separated and needs to be replaced. I replaced the door switch and tested the unit for the cx. The unit is working as designed.; used 1 W11384469 (LIGHT SWITCH) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Charlotte, NC 28214
Robert A.
Job Details: 09/28/2023
"Cx complaint that the unit does not show water temp on certain cycles or start cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. I noticed that when no temp lights are on it indicates tap cold water will be used for the cycle. The cx has the option to adjust the water temp. I pressed the temp button on the cycles that have no lights on, it successfully adjusted the water temp. I attempted to run a normal cycle and whites cycle, both started with no issues. The cx needs to hold the button until the unit start and adjust the temp according to their preference. The unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model MHW6630HC0
Near Glastonbury, CT 06073
Jeremy B.
Job Details: 09/28/2023
Washer leaking at front. Appears to be from bellow. Replaced and ran self test ; used 1 W11314648 (BELLOW) from stock
We serviced a
MAYTAG MICROWAVE
Model MVWP576KW1
Near Enfield, CT 06082
Gary V.
Job Details: 09/28/2023
"Inspected and found unit getting 120v but no operation, reset controls and unit powered on but actuator broken, installed new actuator and attempted to calibrate unit and unit went completely dead, needs main acu, will order and return. Customer will have sales receipt on return visit.; ordrng 1 W11502823 (Main acu), used 1 W10913953 (ACTUATOR) from stock"
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Fort Mill, SC 29707
Jeff L.
Job Details: 09/28/2023
"Upon arrival I found no evidence of leaking I checked water valves, pump ,drain hoses and hoses from water supply. When I went and drained the unit the stand pipe backed up advised customer to get a plumber. Unit ran and checked okCall complete"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Fort Mill, SC 29707
Jeff L.
Job Details: 09/28/2023
Customer education on how the tub spins and may knock if it gets off balance explained there was nothing we can do nothing about unit. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Charlotte, NC 28277
Jeff L.
Job Details: 09/28/2023
Replaced all parts cycled ice maker it did a complete a harvest and fill with water. Unit ran and checked ok; dspstn on spec-tagged invntry: 1 W10846539 FAN
We serviced a
MAYTAG DRYER
Model MEDP575GW0
Near Charlotte, NC 28277
Jeff L.
Job Details: 09/28/2023
Replaced parts ran and checked okCall complete; dspstn on spec-tagged invntry: 1 WPW10185992 TIMER
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Shrewsbury, MA 01545
Aimee Z.
Job Details: 09/28/2023
F9e1 error code for the wash mtrFills and goes to drain; ordrng 1W11613480 (Washpump)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Columbia, CT 06237
Amanda R.
Job Details: 09/28/2023
High limit fuse blew again ball of lint stuck in venting cleared venting needs new fuse ; ordrng 1 279816 (Fuse)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Mount Holly, NC 28120
Ryan S.
Job Details: 09/28/2023
Customer complained dishes arent getting water to them. No wash. Ran unit and unit filled with water and sump didnt turn on. When taking unit out unit was incredibly tight and left side cabinets were loose. Took picture. Found power to sump but sump not energizing. Needs sump . Informed customer office will call when part comes in.; ordrng 1 W11613479 (Sump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Enfield, CT 06082
Gary V.
Job Details: 09/28/2023
"Inspected and found ice maker broken, and replaced with new ice maker, cycled and filled with water, allow 24-48 hours for ice production.; used 1 W10882923 (ICE MAKER) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near South Hadley, MA 01075
Mike K.
Job Details: 09/28/2023
"7/6-Replaced user interface, went into diagnostics and compressor did turn off."
We serviced a
KITCHENAID REFRIGERATOR
Model KUDR204KSB00
Near Northampton, MA 01053
Mike K.
Job Details: 09/28/2023
"Unit says signaling door open, found broken bracket that would hit door switch. Taped over switch for time being to keep alarm from sounding.Does not have original m/s tag just hand written. Service bench does not show purchase date. Took photo of receipt on cs phone 8/31/2923.Office to contact when part comes in to schedule return.; ordrng 1 W11678576 (Bracket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Charlotte, NC 28205
Robert A.
Job Details: 09/28/2023
"Cx complaint that the unit is freezing food (eggs) in the RC. I inspected the unit to confirm the complaint. The unit is cooling fine in both compartments. I ran multiple tests in service mode, all components are running fine. I found the cx has shelf mats that are hanging off the rear end touching the back wall, which blocks good air flow. The food freezing currently are eggs, he has them on the top shelf. I suggested to adjust the damper door baffle to allow less air flow to the RC, as well as move the shelf mats to not block the rear edges. I mentioned placing the eggs on a lower shelf could help prevent them from freezing. I collected the service call by CC."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Charlotte, NC 28205
Robert A.
Job Details: 09/28/2023
Cx complaint that the unit is not completing cycles. I inspected the unit to confirm the complaint. I found no error codes. I noticed the switch on the wall for the DW is more loose than normal. I turned on the unit and wiggled The switch side to side while in the on position while running a normal cycle. The unit turned turned on and off as I wiggled the switch. The loose connection in the switch is the issue. The cx needs an electrician to repair the switch. The unit seems to be working fine
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Huntersville, NC 28078
Mark C.
Job Details: 09/28/2023
Installed new harness and motor unit is fully operational.
We serviced a
KITCHENAID OVEN
Model KODE500ESS02
Near Cornelius, NC 28031
Mark C.
Job Details: 09/28/2023
"Unit has an f1 E0 display board error due the display overheating and effecting the function of the unit place unit into bake to find the lower cooling fan is not operating indicating a faulty blower.; rqstng P&A on 1 W11087449 (Control) and 1 W11086141 (Panel), ordrng 1 W11245567 (Blower)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Charlotte, NC 28205
Robert A.
Job Details: 09/28/2023
Cx complaint that some button on the UI do not work. I inspected the unit to confirm the complaint. I found an error code: f10e2. I cleared the code and ran a service cycle. All components passed with no issues. The tough & normal buttons do not respond at all. The unit needs a new UI to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11622490 (UI console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Charlotte, NC 28262
Robert A.
Job Details: 09/28/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Griswold, CT 06351
Amanda R.
Job Details: 09/28/2023
"No error codes time not changing when switching cycles start button not responding needs new controls ; rqstng P&A on 1 W11125152 (Console) and 1 W11182868 (Control), states that autho needed"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Canterbury, CT 06331
Amanda R.
Job Details: 09/28/2023
Burning smell took unit apart cleaned lint Needs to check venting under flooring
We serviced a
JENN-AIR RANGE
Model JES9750AAW
Near Mooresville, NC 28117
Vincent O.
Job Details: 09/28/2023
"Found all 4 burners intermittently cutting on/off. Wiring issue. Wiring visually in tact. Order and replace harness and block. Harness shows NLA. Informed customer that parts will have to go into research. ; rqstng P&A on 1 74007222 (Harness), ordrng 1 WPY708730 (Burner block) and 1 71002325 (Wire harness)"
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Harwinton, CT 06791
Jimmy R.
Job Details: 09/27/2023
"Checked over unit and found both sections not cooling and warm, checked compressor and found running an super hot to the touch checked amperage and unit is drawing .3 amps checked Freon level and found unit holding r600 compressor just not pumping it. Checked evaporator and found unit frosting up a few inches then backing off compressor is faulty again causing the no cooling, unit will need new compressor coupling fridge should be replaced with new unit never worked from the day they got it customer is not happy and would like a new fridge instead of being fixed ; ordrng 1 W11580057 (Compressor) and 1 W11504445 (Coupler) and 1 W11504447 (Coupler) and 1 W11506635 (Coupler)"
We serviced a
AMANA WASHER
Model NFW5800HW2
Near Windsor, CT 06095
Amanda R.
Job Details: 09/27/2023
F9e1 f0e2 f0e1 throwing a F9e1 cleaned drain catch out ; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW1
Near East Hartford, CT 06118
Chuck M.
Job Details: 09/27/2023
Customer complaint is that washer had water on the floor on left side. Possible leak. Ran washer on Bulky/Deep fill and washer did not leak. Inspected hoses and drain. All checked ok. Showed customer it works.
We serviced a
KENMORE REFRIGERATOR
Model ="596.72003016"
Near Farmington, CT 06032
Chuck M.
Job Details: 09/27/2023
Found voltage of 120V going to each terminal at fan. Ordered main control. ; ordrng 1 WPW10317076 (cntrl-elec)
We serviced a
WHIRLPOOL WASHER
Model MHW6000XG2
Near Farmington, CT 06032
Chuck M.
Job Details: 09/27/2023
Customer complaint is that washer is not working. Ran diagnostics and confirmed error code. F6e1 communication error between HMI and ACU. Attempted to run automatic test cycle and found motor control circuit is not responding. Quoted P&L. Customer will decide later.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Glastonbury, CT 06073
Jeremy B.
Job Details: 09/27/2023
Customers complaint is washer keeps filling. Ran diag found no error codes. Tan calibration then self test then had a customer put a load in and let fill. Found all checks ok. Washer filling properly.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB5601AWQ1
Near East Hampton, CT 06424
Jeremy B.
Job Details: 09/27/2023
Customers complaint is after knock out removed disposal loud. Found nothing stuck recommended customer contact manufacturer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Granby, CT 06035
Mike K.
Job Details: 09/27/2023
"Unit is under 1yr wp warranty per service bench. Drawer shelf is falling down and not catching on right side, not making good contact with support. Support looks fine, not damaged. Tried moving reservoir and foam, but still the same. Added ceramic spacer to the left side and staying in position. As spacer doesnt hold weight, just shifts to keep shelf on supports this should hold ok. Tested adding pressure to shelf, open/closing shelf, functioning ok."
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Agawam, MA 01030
Mike K.
Job Details: 09/27/2023
Replaced spray arms and verified both rotating wheels in normal cycle
We serviced a
JENN-AIR RANGE
Model JGRP436HL00
Near South Windsor, CT 06074
Amanda R.
Job Details: 09/27/2023
Complaint that couldnt get start button to turn off and oven wouldnt work no tones I turned the bake knob to off and hit start button once and it turned off tested functions working normally
We serviced a
GE DRYER
Model GTD33EASK0WW
Near Stafford, CT 06076
Amanda R.
Job Details: 09/27/2023
Replaced timer tested operation normal reminded customer only to turn knob clockwise for any cycle
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ5
Near Middletown, CT 06457
Jeremy B.
Job Details: 09/27/2023
This got rear burner not lighting. Found power to park mod but no spark at electrode. Needs new. ; ordrng 1 W11661897 (Electrode) and 1 W11498076 (Orfice holder) and 1 W10475149 (Spark mod)
We serviced a
GE WALL OVEN
Model PGS960SEL3SS
Near Suffield, CT 06093
Gary V.
Job Details: 09/27/2023
"Inspected and found unit initially got to 425 in lower oven bake, but temp is dropping off and bake relay is failing to close to cycle properly, unit going to need new main control board, quoted and he will call."
We serviced a
MAYTAG REFRIGERATOR
Model MFX2676FRZ00
Near Suffield, CT 06093
Gary V.
Job Details: 09/27/2023
"Inspected and found 120v getting to main acu, but not powering up at all, quoted for main board replacement and he will call."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Springfield, MA 01118
Gary V.
Job Details: 09/27/2023
"Installed cap and diode, unit is working and heating now."
We serviced a
MAYTAG REFRIGERATOR
Model M1TXEGMYQ00
Near Longmeadow, MA 01106
Gary V.
Job Details: 09/27/2023
"Inspected and found drain tube clogged with ice and cleared tube out, cycled and tested fine."
We serviced a
SAMSUNG REFRIGERATOR
Model RF23J9011SG/AA
Near Longmeadow, MA 01106
Gary V.
Job Details: 09/27/2023
"Inspected and found no cool, found compressor getting 114 volts but not coming on, quoted for sealed system repair."
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS04
Near Walpole, MA 02081
Aimee Z.
Job Details: 09/27/2023
Found ui has power clock lite upButton not working Needs control panel ; ordrng 1 W11086141 (Control panel)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507ESS01
Near Norfolk, MA 02056
Aimee Z.
Job Details: 09/27/2023
Steamed out evaporator in the fridge and replaced fan .Cust stated the breads and popsicles where soft in freezer.Went to evaporator in freezer and did test 5Fan freezer good and have frost pattern on evapClean condenser coils and condenser fan a little noisy when run.Advised to wait 48 hour to fully cooling after repairCwa
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near North Attleborough, MA 02760
Aimee Z.
Job Details: 09/27/2023
"Installed latch and pump with cap and ran diagnostics .Keep stopping in spin saying load finished.Ran diagnostics activated the actuator found sticking .Replaced and ran a load with wet towel and spun out.Working as intended .; used 1 W10913953 (Actuator), 1 W11395618 (Cap), and 1 W11399437 (Drain pump) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Springfield, MA 01118
Gary V.
Job Details: 09/27/2023
"Inspected and found main acu no longer advancing into spin at end of cycle, quoted for main acu replacement and she will call."
We serviced a
AMANA FREEZER
Model ESU17
Near Douglas, MA 01516
Angel R.
Job Details: 09/27/2023
"Found frost on top 3 shelf coils, bottom two had uneven frost pattern. Previously had compressor replaced by appliance doctor, unit has been like this ever since service. Thermostat has been replaced as well with supco aftermarket unit. Quoted customer on sealed system tech leak check rate. Customer is unsure if she wants to proceed she will think about it."
We serviced a
MAYTAG REFRIGERATOR
Model MFF2055FRZ00
Near Shrewsbury, MA 01545
Angel R.
Job Details: 09/27/2023
"Tested defrost heater and working ok. Tested fan and it is getting voltage but not turning, also checked on damper control and functions are jittery. Will order new damper and fan motor. Asked customer to unplug unit the night before.; rqstng P&A on 1 WPW10464673 (motor-evap) and 1 W11087463 (damper)"
We serviced a
WHIRLPOOL DRYER
Model CGD9160GW2
Near Shrewsbury, MA 01545
Angel R.
Job Details: 09/27/2023
"Found lint near burner funnel and around igniter burned up, see quick pics. Vacuumed the area, igniter not glowing, ohmed out and it is bad. Also tested thermal fuse for continuity as well as flame sensor and cut off. Quoted customer on new igniter and coils plus labor."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX2FHDXVQ06
Near Mansfield, CT 06268
Amanda R.
Job Details: 09/27/2023
All door gaskets ripped needs freezer gasket and mullion strip replaced both ff door gaskets ; rqstng P&A on 1 W10443315 (Gasket) and 1 WP12722803W (Mullion)
We serviced a
WHIRLPOOL DRYER
Model LGN2000PW0
Near West Springfield, MA 01089
Mike K.
Job Details: 09/27/2023
"Unit loses heat mid cycle. Verified in timed dry, ignites in beginning of cycle, fails 4/5 cycles in. Quoted for gas coils, accepted. Replaced gas coils and ran unit for 15+ minutes and still reigniting fine.; used 1 279834 (COIL KIT) from stock"
We serviced a
WHIRLPOOL DRYER
Model LGN2000PW0
Near Holyoke, MA 01040
Mike K.
Job Details: 09/27/2023
"Unit not heating , had flooded and since then doesnt heat. Tested and igniter is glowing properly. Can hear valve click, but doesnt light, tested with new gas coils and same. No gas smell all house valves are open. Quoted for gas valve ass/labor. Denied. Collected for service call."
We serviced a
GE DRYER
Model GTD72EBSNWS
Near Southampton, MA 01073
Mike K.
Job Details: 09/27/2023
"No heat, found melted lead disconnected from heating element, looks like had been repaired previously. Replaced connector and rewired. Tested on timed dry and heating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Easthampton, MA 01027
Mike K.
Job Details: 09/27/2023
"Unit under yr wp warranty per service bench.Doors uneven and rf door squeaks. Raised rf door to level. Added silicones grease to closer and still squeaking, removed hinge and added grease to hinge post and reassembled, sound is gone."
We serviced a
WHIRLPOOL WASHER
Model MVWB725BW0
Near Northampton, MA 01060
Mike K.
Job Details: 09/27/2023
"F51 rotor position failure. Cs has been getting this repeatedly and usually got passed it by unplugging/plugging in but that bypass has failed.Found basket seized on arrival, was able to break free and turning fine, no bad bearing noise. Ran diagnostic cycle and completed fine.Lower inspection found rotor had been scraping on block of wood, had carved into the wood block. This looks to be source of issue. Ran drain/spin cycle and worked fine. If reoccurring without wood block would be looking at gear case and expensive repair for age, but looks like it was just obstructed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Waterbury, CT 06710
Jimmy R.
Job Details: 09/27/2023
"Checked over unit and found door gaskets on both fridge doors had ripped on top and sides causing metal magnets to fall out and doors to not seal, replaced faulty gaskets and heated both gaskets to creat a proper seal. Checked over all other operations and unit is now sealing and working to specs ; dspstn on spec-tagged invntry: 1 W10830162 DOOR GASKET GRY"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Worcester, MA 01603
Roger R.
Job Details: 09/27/2023
Installed new compressor and filter drier. Removed temporary tap and sealed hole from previous services. Recharged with R134A; used 1 W11506635 (COUPLER 6 NF MS SV) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Waterbury, CT 06708
Jimmy R.
Job Details: 09/27/2023
"Checked over unit and found freezer operating normally and fridge temps warm, checked evaporator and found frost pattern good and all the way to the bottom checked air flow and found no air blowing over to fridge section, tested damper and found opening and closing checked air flow and found bottom return vents foamed in now allowing unit to flow air properly, removed foam and cleaned out venting checked air flow and unit is now blowing cold air into fridge section and all operations are now working to specs"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Worcester, MA 01610
Roger R.
Job Details: 09/27/2023
"Found unit had a bad water valve not allowing water to pass when power is applied. Replace valve and checked, all ok; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Waterbury, CT 06708
Jimmy R.
Job Details: 09/27/2023
Installed new cntrls and set freezer and fridge temps checked damper and unit is now opening when calling for cold air and closing when to temp. Advised air blows down the back of the machine anything that is blocking the damper could freeze advised all items that are tall should be on the door or away from the damper per factory if customer still having issue with freezing items they will need a second option
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Waterbury, CT 06708
Jimmy R.
Job Details: 09/27/2023
"Ran dryer and found unit would tumble but not heat and timer would not move, checked power to unit and found 120v on each leg but no 240v acrosed terminal block, tried to reset circuit breaker and same issue no power. Checked thermal fuses on dryer to make sure everything was ok and all fuses where good heater is good, advised customer they will need a professional to look at power issue dryer is functioning correctly"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Waterbury, CT 06705
Jimmy R.
Job Details: 09/27/2023
"Ran washer and found unit would not agitate or spin checked belt and found belt had come off and got twisted in pulley, removed belt and replaced with new recalibrated machine and all operations are now working to specs ; used 1 W11239857 (Belt) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Meriden, CT 06450
Jeremy B.
Job Details: 09/27/2023
Found door gasket falling off. Was able to reattach and shape gasket. All checks ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Cheshire, CT 06410
Jeremy B.
Job Details: 09/27/2023
Door not closing and opening properly. Found screws that secure unit fell out. Secured and leveled and door now closing properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB05
Near Worcester, MA 01610
Roger R.
Job Details: 09/27/2023
Removed and replaced compressor and filter drier due to poor cooling. Allow 24hours for temperature to come back to normal. ; used 2 W11506635 (COUPLER 6 NF MS SV) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDP560HAMZ0
Near Worcester, MA 01604
Roger R.
Job Details: 09/27/2023
"Found unit back filling from sink due to improper drainage. Rerouted drain hose and checked, all okay."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Worcester, MA 01604
Roger R.
Job Details: 09/27/2023
Found unit working okay at this time. Ice dispenser working normal and freezer. checks okay
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Southington, CT 06489
Jeremy B.
Job Details: 09/27/2023
Installed new parts set to recommended please allow 24 hrs for temps to stabilize.
We serviced a
WHIRLPOOL DRYER
Model WET4027HW1
Near Southington, CT 06489
Jeremy B.
Job Details: 09/27/2023
"Dryer not heating. Found good supply power. Tested heater, thermal fuse high limit etc all check good. Put everything back together and it started heating. Looked for loose connections found none. Will order and replace timer. ; ordrng 1 W10854240 (Timer)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Windham, CT 06226
Amanda R.
Job Details: 09/27/2023
Complaint that door isnt staying open in any position desired it gets to a certain point and slowly falls down brand new going to isolate issue by ordering hinges ; ordrng 1 W11612302 (Left hinge) and 1 W11612303 (Hinge)