Service History 139 - Advantage Appliance Repair

We serviced a

WHIRLPOOL RANGE HOOD

Model WVW53UC0LS

Near Lowell, NC 28098

Ryan S.

Job Details: 09/12/2024

"Unit is an unoccupied new build. Customer said damn here wasnt opening all the time. Damper was just stuck. Turned on low. Opened a little bit, medium and high all the way"

We serviced a

WHIRLPOOL M/W OTR

Model WMH32519HZ10

Near Denver, NC 28037

Ryan S.

Job Details: 09/12/2024

"Customer complained door is dented found dent on top left corner of door. Unit is one day out of 30 day aesthetics warranty, confirmed customer he would have to pay for repair. Customer was upset and said that he pays for a warranty or paid for a unit that should not have been broke for customer. He can call Whirlpool to try to get part repair approved, but I cannot repair today. Part needs new door part number. W11173823. if customer does get authorization."

We serviced a

KITCHENAID DISHWASHER

Model WDT750SAKZ2

Near Denver, NC 28037

Ryan S.

Job Details: 09/12/2024

Customer complain unit has rust on bottom panel could not pull information up called. Randy ended up finding out by Jen that unit has one year extended warranty so unit is under initial warranty. Randy said rust on door is covered under initial warranty. Ordering front panel. Informed customer office will call when parts come in. ; ordrng 1 W11461694 (Panel)

We serviced a

MAYTAG WASHER

Model MHW6630HW1

Near Monroe, NC 28110

Jonathan J.

Job Details: 09/12/2024

"I replaced all previously ordered parts, tested operations no further issues found at this time. All operations are working now properly."

We serviced a

SAMSUNG WASHER

Model WF45T6000AW/A5

Near Sterling, CT 06354

Amanda R.

Job Details: 09/12/2024

Replaced door latch tested locking normally

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Plainfield, CT 06332

Amanda R.

Job Details: 09/12/2024

F0e7 f0e5 errors complaint that unit filled with water in the middle of the night but didnt overflow ; ordrng 1 W11621180 (Control) and 1 W11478525 (Ui)

We serviced a

FRIGIDAIRE RANGE

Model FGEH3047VFD

Near Killingly, CT 06239

Amanda R.

Job Details: 09/12/2024

Replaced controls customer will use and make sure working properly

We serviced a

SAMSUNG WASHER

Model WA45T3200AW

Near Putnam, CT 06260

Amanda R.

Job Details: 09/12/2024

Basket hitting cabinet during spin no matter what size load needs new suspensions ; rqstng P&A on 2 Dc97-16350s (Damper)s and 2 Dc97-16350t (Damper)s

We serviced a

GENERAL ELECTRIC WASHER

Model GFW550SSN0WW

Near Woodstock, CT 06281

Amanda R.

Job Details: 09/12/2024

"Unit not draining leaving water in basket drain pump bearing bad very loud ; rqstng P&A on 1 WH11X29539 (Drain pump), states that autho needed"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW2

Near Monroe, NC 28110

Jonathan J.

Job Details: 09/12/2024

During agitation cycle it is very loud during spin cycle is even louder gear dropping down idler pulley had rubbed a hole Safety guard. I found gears. I even after tightening idler pulley are still extremely loud defective gearcase found. Unit will need gear and all associated parts to be replaced. Washing machine bottom out was due to gearcase issue. Further issues found with washing machine at this time.; ordrng 1 W11409708 (Sheild) and 1 W11239857 (Belt) and 1 W10721967 (Cam) and 1 W11449840 (Gearcase) and 1 W11551646 (Nut) and 1 W10752283 (Washplate)

We serviced a

SAMSUNG DRYER

Model DVE50A8600E

Near Attleboro, MA 02703

Aimee Z.

Job Details: 09/12/2024

Installed trap and lint holder and tested complete

We serviced a

SUB-ZERO REFRIGERATOR

Model 424G/02

Near Sharon, MA 02067

Aimee Z.

Job Details: 09/12/2024

Installed new gasket and fan on evap.Steamed sticky stuff off bottom door and edge gasket sitsAdvised customer if spill clean off the gasket could stick and come off.Tested fan is running

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS06

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 09/12/2024

"Complaint gas leaking I found line caped off to appliance upon arrival I found gas leak coming from shut off valve unable to test appliance fully as line is caped off. Customer stated that the gas company was wrenching on the gas regulator, twisting it that is attached to the cooktop thinking it was leaking from there. If any damage has occurred to that regulator gas company is responsible. Called safety team file number 7739880586"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near South Windsor, CT 06074

Amanda R.

Job Details: 09/11/2024

Missing both upper rack stops found one in filter housing attached to left upper track need to order two more showed customer how to clean filter ; ordrng 2 WP8565925 (Stop)s

We serviced a

KENMORE REFRIGERATOR

Model ="79572043110"

Near Gastonia, NC 28052

Ryan S.

Job Details: 09/11/2024

"Customer complaint unit not cooling check for frost pattern, and freezer nose cross pattern detected. found compressor running, but not cooling quoted customer customer denied repair saved quote collected trip fee via credit card"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS6

Near Hebron, CT 06231

Jeremy B.

Job Details: 09/11/2024

"Oven light not going out and bake, broil not working. Found rod defective on door switch causing light to stay on and o en not to heat. Looked in side panel for rod found none will order and install. ; ordrng 1 W10273192 (Rod)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ11

Near Wingate, NC 28174

Jonathan J.

Job Details: 09/11/2024

"Complaint vibrational noise coming from bottom, unsure where. I found noise was caused by back wall fan motor vibrating against other metals when fan speed reaches a specific RPM issue caused by refrigerator being in adjusted front left leg lower and noise went away. Also adjusted back evaporator cover as well. Unit is operating quietly upon departure and normally."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Gastonia, NC 28056

Ryan S.

Job Details: 09/11/2024

Customer complained light broke on freezer door side and light switch has broken. confirm complaint replaced light switch from pre-ID part verified proper operation after installing new part; dspstn on spec-tagged invntry: 1 W11396033 LIGHT SWITCH

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Gastonia, NC 28054

Ryan S.

Job Details: 09/11/2024

Customer complaining unit draining cut on on arrival found unit full of water. Drain pump doesnt have power found harness broken to drain pump. Ordering harness truck stock was used yesterday and not replenished yet informed customer Office will call when part comes in.; ordrng 1 W11643701 (Harness)

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFZ02

Near Plainfield, CT 06354

Amanda R.

Job Details: 09/11/2024

It cooled normally for about a week and a half then lost complete cooling replaced low side reading -20 nitrogen tested with 250psi no leaks repalced filter dryer; used 1 W11109499 (FILTER DRIER-TUBE R600a) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Wethersfield, CT 06109

Chuck M.

Job Details: 09/11/2024

Customer complaint is that ice maker stopped working. Confirmed and checked voltage. Voltage is present. Replaced ice maker and advised customer to allow time for ice production. ; used 1 W11700250 (ICEMAKER) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DBL4

Near Southampton, MA 01073

Mike K.

Job Details: 09/11/2024

"Unit had no power on arrival, customer said they reset breaker with no response. Found unit is plugged into gfi outlet that was tripped, reset and unit functioning. Ran diagnostic test cycle and verified all functions. completed with no issues and without ripping gfi. Possible gfi was weak as no issue found with unit."

We serviced a

LG RANGE

Model LSEL6333F/00

Near Amherst, MA 01002

Mike K.

Job Details: 09/11/2024

"Replaced infinite switches. Complaints was either being hot or just warm, not much in between setting. After replacing tested each burner timing on/off cycle at three different settingLf At 6: 12-20, at 4: 7-26, at 8: 25-17Rf At 6: 16-22, at 4: 5-23, at 8: 26-17Lower setting had shorter on and longer off timing, and progressed to longer on , shorter off as temperature setting went up, working properly"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model GRFC2353AF0

Near Woodbury, CT 06798

Jimmy R.

Job Details: 09/11/2024

"Checked over unit and found everything freezing in fridge section and ice building on lower tower, placed unit in a diagnostics and found thermistors reading wrong temps damper not cycling and frozen, will order new damper,temp sensor and control parts tentative p/a ; ordrng 1 240597203 (Temp sensors) and 1 5304531113 (Control board) and 1 5304531730 (Damper with tower)"

We serviced a

MAYTAG DISHWAHER

Model MDB4949SKZ3

Near Amherst, MA 01002

Mike K.

Job Details: 09/11/2024

"Called and left msg enroute. On arrival customer said they had cancelled over phone, problem had been resolved ( knockout was punched out in disposal new build home)"

We serviced a

MAYTAG WASHER

Model MVW7230HC0

Near Hebron, CT 06231

Jeremy B.

Job Details: 09/11/2024

Installed all new parts ran calibration then self test then high speed spin. All checks ok. ; dspstn on spec-tagged invntry: 1 W10754448 CLUTCH and 1 W11449841 GEARCASE

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Berlin, CT 06037

Jeremy B.

Job Details: 09/11/2024

Washer leaking from top in the back. Found hole in equalization line causing a leak. The hose chafed on the counter weight. Will order and replace hose and also try to add some insulation so it doesnt chafe again. ; rqstng P&A on 1 W10596633 (Hose)

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290VEM8

Near Hadley, MA 01035

Mike K.

Job Details: 09/11/2024

"Icemaker is jammed, and bail arm was out again, arm continually comes out.Quoted for icemaker /labor. Approved, replaced icemaker, advanced and filled fine, nail arm significantly better attached; used 1 W10884390 (ICE MAKER) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW1

Near York, SC 29745

Mitch H.

Job Details: 09/11/2024

"Entered diagnostics, confirmed F5E2 error. Removed and replaced door latch. Ran full diagnostics test cycle. Completed properly with no issues. All functions and components operating correctly.; dspstn on spec-tagged invntry: 1 W11565030 LATCH"

We serviced a

MAYTAG WASHER

Model MVWB765FW4

Near Clover, SC 29710

Mitch H.

Job Details: 09/11/2024

"Checked and found slider was bad. Removed and replaced slider. Tested, washer now operating properly and quietly.; used 1 W10734521 (Slider) from stock"

We serviced a

WHIRLPOOL WASHER

Model MHW5630HW0

Near Berlin, CT 06037

Jeremy B.

Job Details: 09/11/2024

Customers complaint is washer keeps spinning and never stops. Ran diag found F2e1(over suds) ran self test and everything worked fine. Customer has 12hr fresh spin turned on and didnt know what that meant. Instructed customer how fresh pin works and how to shut off. All checks ok. ; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW01

Near Northampton, MA 01060

Mike K.

Job Details: 09/11/2024

"Unit has no frost pattern, compressor and fans running. Unit had held vacuum and was cooling after last repair. pressure and gas coming from processing valve when opened.Ordering compressor, drier and couplers. Sealed system job 2x time. ; ordrng 1 W11370574 (Compressor) and 1 W11490399 (Drier) and 2 W11504419 (Coupler)s and 2 W11504420 (Coupler)s and 1 W11506623 (Drier coupler) and 1 W11504448 (Drier coupler) and 1 W11506635 (Process tube) and 1 W11368877 (Evaporator) and 1 W11504449 (Evap coupler) and 1 W11225184 (Evaporator coupler) and 1 R600a (R600a) and 1 2xtime (2x time)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Hartford, CT 06106

Chuck M.

Job Details: 09/11/2024

Customer complaint is that dryer is not heating. Checked voltage from supply to dryer and found 120V at L1 and 28V at L2. Electrical issue.

We serviced a

WHIRLPOOL WASHER

Model WTW7300DW2

Near West Hartford, CT 06110

Chuck M.

Job Details: 09/11/2024

"Replaced gear case, slider from T/S and wash plate. Tested and washer checked ok. ; dspstn on spec-tagged invntry: 1 W10752283 WASHPLATE and 1 W11393685 GEARCASE , used 1 W10734521 (SLIDER) from stock"

We serviced a

MAYTAG WASHER

Model MHW6630HW0

Near Newington, CT 06111

Chuck M.

Job Details: 09/11/2024

"Customer complaint is that washer has error message Low Flow. Ran diagnostics and found error code F8e1 long fill, F9e1 long drain. Ran automatic test cycle and manual test cycle. No errors occurred. Ran Quick Wash Cycle and display started glitching and then became stuck on 16 minutes. Softener is not dispensing. Tilted washer back to allow softener to dispense. Customer said it was working before low flow message started. Ordered control panel ACU and will replace inlet valves on next visit. ; rqstng P&A on 1 W11322883 (cntrl-elec) and 1 W11325572 (cntrl-elec), dspstn on spec-tagged invntry: 1 W11688994"

We serviced a

MAYTAG DRYER

Model MED5630HC1

Near West Hartford, CT 06117

Ruben C.

Job Details: 09/11/2024

Checked unit found motor blower rattling cuasing heat not to flow aswell ordering blower and motor; ordrng 1 WP697772 (Blower) and 1 W11364931 (Motor)

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Canton, CT 06019

Ruben C.

Job Details: 09/11/2024

"Checked unit found unit is stacked not draining pump humming and bellows is torn ordering bellows and will use pump on return; ordrng 1 W11314648 (Bellows), rqstng P&A on 1 Helper (Helper)"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Bloomfield, CT 06002

Ruben C.

Job Details: 09/11/2024

Checked unit found baffle fell off screw holes stripped ordering baffle and screws; ordrng 1 WPW10113136 (Baffle) and 3 W10853898 (Screw)s

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Hartford, CT 06112

Ruben C.

Job Details: 09/11/2024

Could not work on unit has roaches in panel took pics have informed cust

We serviced a

AMANA WASHER

Model NTW4519JW2

Near New Britain, CT 06053

Ruben C.

Job Details: 09/11/2024

Checked unit found harness on cold side improperly connected reconnected tested operation normal getting both waters normal ran diagnostics normal

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MW0

Near Bristol, CT 06010

Ruben C.

Job Details: 09/11/2024

Sr 7739866665 checked unit found harness cut into by chassis shorted out control took pic and called safety told to order parts control and harness; ordrng 1 W11620552 (Control) and 1 W11465032 (Harness)

We serviced a

WHIRLPOOL KITCHEN

Model WFE320M0JS

Near New Britain, CT 06051

Chuck M.

Job Details: 09/11/2024

Customer complaint is that glass cooktop has scratches. Explained to customer that it is not covered under warranty. Customer mentioned popping sound during cooking on cooktop. Found right front infinite switch making popping sound. Replaced infinite switch from T/S. ; used 1 WP3149400 (INFINITE SWITCH) from stock

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near New Britain, CT 06051

Chuck M.

Job Details: 09/11/2024

Customer complaint is that washer top has rust around bleach dispenser. Customer decided he will touch up the area of the washer top.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ11

Near Monroe, NC 28110

Jonathan J.

Job Details: 09/11/2024

Complaint on temperature setting number three milk with freeze on the top shelf lowering the temperature to setting number two occurring other than light condensation on the vent itself. Issue is a normal operation issue advise customer on proper loading procedures and not to block or put things directly in the path of the air vent. Not with refrigerator at this time everything is operating normally. temperature of water in fresh food section is 39? on setting 2 temperature in freezer zone on setting two is 2?. No additional issues found.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Charlotte, NC 28226

Jonathan J.

Job Details: 09/11/2024

Complaint left door gasket is shredding apart right door gasket is fine. I inspected gaskets no issues found with right side door gasket at this time just the left side. Ordering one door gasket to fix.; ordrng 1 W10830162 (Gasket)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Charlotte, NC 28270

Jonathan J.

Job Details: 09/11/2024

"Complaint still stuck on clothing, not washing properly will spin out clothing properly, but will not wash. I found agitator appears to have been dismantled. Spines on agitator are stripped out. Unit will need agitator to fix. No additional issues found customer stated that they will replace washing machine due to cost of new one about the same as the repair. No further issues found with washer at this time."

We serviced a

JENN-AIR REFRIGERATOR BOT

Model JF42NXFXDE

Near Matthews, NC 28105

Jonathan J.

Job Details: 09/11/2024

Complaint not cooling in the freezer section like it was a few weeks ago. Still making ice though. I found unit has pinhole leak coming from the suction line cabnitry unit nonrepairable only other location. It could be leaking from could be drain pan heater loop but unable to verify with unit installed in the cabinetry sealed system issue.rework

We serviced a

SAMSUNG RANGE

Model NX60A6511SS/AA VS

Near Middletown, CT 06457

Jimmy R.

Job Details: 09/11/2024

Installed new main Pcb and ran unit on bake to 350 degrees unit got to temp and all operations are working to specs

We serviced a

KITCHENAID RANGE

Model KFGC558JBK05

Near Charlotte, NC 28270

Jonathan J.

Job Details: 09/11/2024

Home is a new build still under construction unit has been red tagged by gas company. I found manifold pipe going to regulator and gas burner pipe going to regulator box are both bent and cracked so as soon as gas is supplied to Home unit would start leaking gas. House has no gas connected at the moment going off a visuals. ordering tubes and regulator and valve just in case due to inability to test with pressures. Office to call customer when all parts come in ; ordrng 1 W11193822 (Regulator) and 1 W11355235 (Tubing) and 1 W11355919 (Tubing) and 1 W11355244 (Tubing) and 1 W11364214 (Tubing) and 1 W11239228 (Valve gas)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Charlotte, NC 28277

Jonathan J.

Job Details: 09/11/2024

Definitely need a three-way valve. That thing is not hammering like its supposed to be when its going in a diagnostics test 4. User interface has digits that are failed on the LED side will need inverter for the compressor and main control board and ice bin is broken cannot be used in more plastics. Previous technician told customer that he was going to order from when he removed. Will need to remove doors to pull out to service unit. ; rqstng P&A on 1 W11634312 (Ui) and 1 WPW10347093 (Bin) and 1 W11578028 (Inverter) and 1 W11575003 (Valve 3 way) and 1 W10843055 (Main control)

We serviced a

JENN-AIR DISHWASHER

Model JDPSS244PL0

Near Matthews, NC 28104

Jonathan J.

Job Details: 09/11/2024

Complaint door is no longer tension have to hold door and guide it all the way down or it will fall when opened. I found right hinge come detached parts. No additional issues found all operations are normal. No additional issues reported by customer

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 09/11/2024

"Replaced all previously ordered parts, tested operations unit through a calibration cycle. No additional issues found with washing machine at this time. ; dspstn on spec-tagged invntry: 1 W10752283 WASHPLATE"

We serviced a

GE REFRIGERATOR

Model GTE17DTNERBB

Near New Britain, CT 06051

Chuck M.

Job Details: 09/11/2024

Customer complaint is that refrigerator was not cooling in fresh food section. Found evaporator cover was not installed correctly causing circulation issue. Corrected evaporator cover.

We serviced a

KITCHENAID DISHWASHER

Model KUDT03FTSS3

Near Franklin, MA 02038

Aimee Z.

Job Details: 09/11/2024

Took filter out and clean had build up of grease behind filter and caught in the chopper blade in dishwasher.Advised run a fresh once month and clean disposal that has build up of food.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near South Windsor, CT 06074

Amanda R.

Job Details: 09/11/2024

"Complaint that fruits and veggies freezing in ff section customer wants to use unit for produce only nothing frozen in ff section today need to follow service bulletin ; ordrng 1 W11618502 (Harness), dspstn on spec-tagged invntry: 1 W11580057 COMPRESSOR R600A"

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JB3

Near Gastonia, NC 28056

Mitch H.

Job Details: 09/11/2024

"Removed and replaced oven control board. Tested, still no power to bake or broil elements. Checked high limit, and Ohmed all wiring, all test good. Checked outputs from board, no power out of board to elements. Called tech line, spoke to George SR# 7739893037. Went through all of tests again with him on phone. Explained that this was the second control with the same issue. From tests he said it was a defective board and to reorder directly from Whirlpool. Took picture of label on board and texted it to him. Reordering board.; ordrng 1 W11594225 (Control)"

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS10

Near Gastonia, NC 28056

Mitch H.

Job Details: 09/11/2024

"Received incorrect part. Spoke to Randy, he is searching for the correct part number. Advised customer that we will call to schedule when correct part arrives ; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Bristol, CT 06010

Ruben C.

Job Details: 09/11/2024

Installed dampers tested operation normal ran diagnostics normally drain and spin normal

We serviced a

KITCHENAID M/W OTR

Model KMMF730PPS00

Near Charlotte, NC 28278

Mitch H.

Job Details: 09/11/2024

Removed and replaced filter. Now staying in place correctly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6SARXXF06

Near Somers, CT 06071

Gary V.

Job Details: 09/11/2024

"Arrived and customer wanted for after 4, she couldnt be home. ; saved tckt"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Enfield, CT 06082

Gary V.

Job Details: 09/11/2024

"Installed new drain hose and cycled, tested fine."

We serviced a

JEN-AIR RANGE

Model JDS9860BDW

Near Medfield, MA 02052

Aimee Z.

Job Details: 09/11/2024

Found a lot parts nlaWould need a cartridge white Previous tech took apart and cant test gas line in cartridge brokenNo spark left side front and back Parts arent in stock and not available Advised to call Jenn air Might be other problems spark module and switches. If purchase cartridge through Jan

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHB1

Near North Attleborough, MA 02760

Aimee Z.

Job Details: 09/11/2024

Installed bushing and pads and tested complete.; dspstn on spec-tagged invntry: 2 WP8268961 PAD

We serviced a

GE REFRIGERATOR

Model PFE28KSKBSS

Near North Attleborough, MA 02760

Aimee Z.

Job Details: 09/11/2024

"Found has a frozen drain in the freezer, steamed out drain and cleared the ice.Under drawNeeds drain trap freezer.; ordrng 1 WR02X13710 (Drain trap)"

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Enfield, CT 06082

Gary V.

Job Details: 09/11/2024

"Concern is not tumbling. Inspected and checked exhaust vent and is clear and unit running and cycling normally, found high temp running at 180 degrees and going down to normal temp 130, all unit functions test normal at this time."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Windsor Locks, CT 06096

Gary V.

Job Details: 09/11/2024

"Inspected and found door gasket, torn on the right side, fresh food door. Will order and return.; ordrng 1 W10830274 (Right side ff gasket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHW09

Near Granby, CT 06035

Gary V.

Job Details: 09/11/2024

"Arrived and found customer did not receive gaskets, office will call to schedule when parts come in.; saved tckt"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ2

Near Suffield, CT 06093

Gary V.

Job Details: 09/11/2024

"Techline sr#7739888106. Installed drain pump and main control, unit still faulting f9e1, techline advised this unit uses wash pump to determine if unit is empty, needs wash pump. Will call for return date.; ordrng 1 W11680075 (Wash pump assy), dspstn on spec-tagged invntry: 1 W11497943 DRAIN PUMP/W CHOPPER"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Gastonia, NC 28054

Ryan S.

Job Details: 09/11/2024

"Returned to install new timer , knob and heater. Verified heating and element cycling on and off and unit running as designed.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ11

Near Westfield, MA 01085

Mike K.

Job Details: 09/11/2024

"Unit is under 1yr wp warranty per service bench. Unit just delivered, rf door sticks out farther on bottom then the fr door, unit is sealing properly. About a 1/4 inch farther out on bottom of door then top, even on hinge side. Fr door is fine top to bottom both sides.Warped door. Ordering door. Informed cs that door would be shipped directly to them, to inspect it and give us a call when it arrives to we can schedule return visit.; ordrng 1 W11223753 (Badge) and 1 Lw10913407 (Rf door)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334GPS0

Near South Windsor, CT 06074

Amanda R.

Job Details: 09/11/2024

Replaced sump assembly leveled unit operation normal

We serviced a

LG WASHER

Model WT6105CW

Near Vernon, CT 06066

Amanda R.

Job Details: 09/11/2024

Replaced drain pump tested draining normally

We serviced a

SAMSUNG WASHER

Model WA55A7300AE/US

Near Vernon, CT 06066

Amanda R.

Job Details: 09/11/2024

Dc ub errors complaint cant wash a big load unit is locking normally recommended taking picture of error code ; rqstng P&A on 4 DC97-16350Q (Suspension) and 1 DC34-00025G (Door lock)

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Tolland, CT 06084

Amanda R.

Job Details: 09/11/2024

When going to start unit Ui pulsating and wont start unplugged power checked terminal block needs new controls ; ordrng 1 W11622505 (Ui) and 1 W11629912 (Control)

We serviced a

GE REFRIGERATOR

Model GFE28HMKEES

Near Denver, NC 28037

Ryan S.

Job Details: 09/11/2024

Returned to install fan in refrigerator section. New fan working with no noise. Verified proper operation.

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL05

Near Stanley, NC 28164

Ryan S.

Job Details: 09/11/2024

Customer complain gasket is tore on refrigerator confirmed complaint ordering one gasket for refrigerator door. Informed customer Office will call when parts come in for both jobs to schedule return call. ; ordrng 1 W10830046 (Door gasket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Cherryville, NC 28021

Ryan S.

Job Details: 09/11/2024

Return to install gaskets on freezer door. Installed per instructions on appliance fix. Live video gasket sealing properly now.

We serviced a

GE WASHER

Model GUD27ESSM1WW

Near Norton, MA 02766

Aimee Z.

Job Details: 09/11/2024

Found the belt off re put back on found frayed needs to replace.Ran an agitation cycle and spin through diagnostics.Cust over loading washer found pile of socks under washer ; ordrng 1 WE12X27300 (Belt)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHT1835VW0

Near Norton, MA 02766

Aimee Z.

Job Details: 09/11/2024

Installed new closer screw and bearing .Complete

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW06

Near Granby, MA 01033

Chris B.

Job Details: 09/11/2024

Complaint that the freezer is not getting cold. Found leaking sealed system and bad compressor. Will order parts for a return visit. R600a system.; ordrng 1 W11547313 (Compressor) and 1 W11504420 (Coupler) and 1 W11504431 (Coupler) and 1 W11506622 (Coupler) and 1 W11506635 (Coupler) and 1 W11524472 (Start Device) and 1 W11109499 (Drier Filter) and 1 11506623 (Coupler) and 1 W11504448 (Coupler) and 1 W11504450 (Coupler) and 1 W11504420 (Coupler) and 1 W11506635 (Processing Tube) and 1 2xFrameJob (2x Frame Job)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Belchertown, MA 01007

Chris B.

Job Details: 09/11/2024

Replaced part and all working normal. Didnt collect for trip fee because the part was damaged while doing the past repair on the Ice Maker. Didnt realize the plastic panel was crack until customer voiced it out.

We serviced a

SAMSUNG REFRIGERATOR

Model RF24FSEDBSR/AA

Near Belchertown, MA 01007

Chris B.

Job Details: 09/11/2024

Complaint that the IM is freezing up. Found heavy ice buildup in the ice maker. Will order upgraded kit for approval and found ice bin is cracked. ; rqstng P&A on 1 Wp482338 (Silicone) and 1 DA97-13717A (Ice Bin) and 1 DA82-02668A (Ice Maker Kit)

We serviced a

GENERAL ELECTRIC WASHER

Model GTW335ASN0WW

Near Meriden, CT 06451

Jimmy R.

Job Details: 09/11/2024

"Tested unit and found machine would run normally for one or two loads then start not spinning out and washing, checked for errors and found 3 locked rotor monitor,25 pressure sensor dropped out, 14 lid lock failure. Ran test on each set and found motor failure due to oil on motor its causing it to slip tested lid lock and found locking and unlocking but when running it several times in a row it would stop. Unit going to need new lid lock, motor and shifter. Parts tentative p/a ; ordrng 1 WH08X37938 (Lid lock service kit) and 1 WH49X25376 (Motor) and 1 WH03X30517 (Shifter)"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFTR1821QW5A

Near Wallingford, CT 06492

Jimmy R.

Job Details: 09/11/2024

Installed new fan motor and unit is now cycling air and working to factory specs

We serviced a

WHIRLPOOL WASHER

Model WTW8000DW0

Near Meriden, CT 06450

Jimmy R.

Job Details: 09/11/2024

Ran unit and checked for errors found F7e0 loss of power f5e1 lid switch fault lid is up F0e5 off balance f2e1 stuck button ran machine thew a calibration cycle and unit wen threw normally. Checked lock and all functions finding motor bolt loose tightened up and ran a wash cycle and a drain and spin all operations now working to specs

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB11

Near Meriden, CT 06450

Jimmy R.

Job Details: 09/11/2024

Installed all new parts and set temps to proper settings advised customer unit will need 24 hrs so temps can regulate advised the temps will fluctuate this is normal also unit will warm up when in a defrost cycle this is normal operation advised customer temps will read from 34-42 degrees in fridge this is normal most thermometer are not perfect. All operations are now working to specs

We serviced a

MAYTAG DRYER

Model MED6500MBK0

Near Meriden, CT 06451

Jimmy R.

Job Details: 09/11/2024

Checked over dryer and found unit had no hook up for 3 prong wire the screws and nuts where missing form terminal block. Added new screws and nuts attached and unit is now heating and working to specs ; used 1 279320 (TERMINAL BLOCK) from stock

We serviced a

MAYTAG WASHER

Model MVW5430MW2

Near Cheshire, CT 06410

Jimmy R.

Job Details: 09/11/2024

"Ran washer and found unit would not start found tub full of water and not draining out washer sensing would just flash. Tested power to drain pump and found both wires connected to pump cut causing no power. Cut off connection and crimped in new terminals secured wires and ran unit thew a test and regular wash, all operations now working to specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Southbury, CT 06488

Jimmy R.

Job Details: 09/11/2024

"Tested unit and found no ice being made in both sections not dispensing water unit making a noise and no lights on in freezer and upper fridge. Tested ice makers and found no water entering checked filter and found filter bad causing no water in both ice makers and dispenser, removed filter and unit is now filling and working. Checked noise and found damper loud when opening and closing, replaced freezer led and found upper top led modules also faulty. Unit is goin to need new led module kit,gaskets for fridge and damper motor. Parts tentative p/a ; ordrng 1 W11683243 (Led kit) and 2 W10407212 (Gaskets)s and 1 WPW10479155 (Damper), used 1 W10695459 (LED MODULE (SINGLE LED)) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Portland, CT 06480

Jeremy B.

Job Details: 09/11/2024

Installed new control and ran self test all checks ok.

We serviced a

GENERAL ELECTRIC DISHWASHER

Model PDT715SYNFS

Near East Hampton, CT 06424

Jeremy B.

Job Details: 09/11/2024

Dishwasher not starting. Fund control lock on. Was able to turn off after cycling breaker. Started a cycle but cant cancel will order and replace key pad. ; rqstng P&A on 1 WD21X31085 (Console)

We serviced a

WHIRLPOOL DISHWASHER

Model KDPM604KPS0

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 09/11/2024

Dishwasher not draining. Giving f9E1. Pump getting power. Replaced and tested all checks ok. ; used 1 W11412291 (DRAIN PUMP) from stock

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Manchester, CT 06042

Jeremy B.

Job Details: 09/11/2024

Installed new control and tested and washer keeps giving f7e3(basket engaged in wash. Have already replaced actuator and made sure cam is free. Called tech support and ohmed out shifter and motor at control and each test good. Tried running calibration but washer never agitates. Recommend replacing main wire harness was given this SR#7739887872; ordrng 1 W11405458 (Main harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Southwick, MA 01077

Mike K.

Job Details: 09/11/2024

"Replaced u/I board and ice dispenser motor. Unit dispensed ice fine, full cube and crushed, continued testing and failed, motor not running, not humming,but can hear relay click. Tested at main control, once got motor to run and voltage, after that no voltage from board ( connector p2 7&8 blue and gray) and not running. Intermittent failing relay on main control. Ice pad was wrong color, but rely is clicking every time pressed so original pad looks to be working properly.; ordrng 1 W11595219 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Charlotte, NC 28278

Mitch H.

Job Details: 09/11/2024

"Tested and ran test 56, found E5 ice maker thermistor error. Ran test 57, ice maker cycled and returned to home position. Removed and replaced ice maker assembly, cycled power a breaker to clear error. Ran test 57, ice maker cycled properly, ran test 45, valve activated and filled correctly. All tests good.; used 1 W11658802 (Ice maker) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Fort Mill, SC 29715

Mitch H.

Job Details: 09/11/2024

"Removed old compressor, dryer and related parts. Replaced compressor and parts. Charged with nitrogen to 200psi, checked for leaks, none found. Allowed unit to sit under pressure for 15 minutes. No loss of pressure. Evacuated nitrogen, pulled vacuum. Weighed in correct charge (5.5 oz) of R134a. Checked operation, cooling properly and all functions working correctly.; used 1 W11506635 (Coupler) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HS1

Near Belchertown, MA 01007

Chris B.

Job Details: 09/11/2024

Replaced part and ran a cycle and all working normal. Oven cycling great. Used sliders to pull unit out and no damages present.

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Palmer, MA 01069

Chris B.

Job Details: 09/11/2024

Complaint that the washer would stop cycling at the normal and colors cycles. Ran diagnostic and had to try 4 times. First diagnostic cycle before the agitation it shut down on its own. Second time it ran through but error codes came upF7E3. Found bad control board and shifter.; ordrng 1 W11626074 (Control Board) and 1 W11481722 (Shifter)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ11

Near Wilbraham, MA 01095

Chris B.

Job Details: 09/11/2024

Complaint that the noise is back. Found ice buildup on the back panel corner to the evaporator fan. Found water leaking from IM chute and tried a few times running diagnostics and during testing the unit would lock out. Will order control and chute line for a return visit.; ordrng 1 W11321510 (Control Board) and 1 W11605929 (Chute)

We serviced a

GE DRYER

Model GTD42EASJ2WW

Near Coventry, CT 06238

Amanda R.

Job Details: 09/11/2024

Purple wire burnt going to the right side of heater element fixed wire terminal on heater element burnt also explained situation tested heating

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