We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Cornelius, NC 28031
Vincent O.
Job Details: 07/12/2023
Disconnect water to check water pressure. Water trickled out. Turned up water pressure and black debri came out. Ran water till line cleared out. If problem persist icemaker will need to be replaced.
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Huntersville, NC 28078
Vincent O.
Job Details: 07/12/2023
"Found cause of noise coming from motor shaft warped and loose. Unit will need motor for repair. Ordering motor. ; ordrng 1 W11497303 (Motor), dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W11454734 GEARCASE , and 1 W11550891 AGITATOR"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Huntersville, NC 28078
Vincent O.
Job Details: 07/12/2023
Installed new controls and console. Both upper and lower oven lights now constantly on. Bake relay clicking constantly at lower control. Ran diagnostics and verified proper operation of both door switches. Verified proper power supply. Verified proper neutral at j8 connection. Ovens heat properly. Reordering all controls. Attempted to call tech line. Waited 35min. ; ordrng 1 W11448962 (Control) and 1 W11600643 (Console) and 1 W11598200 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIV29PCMS03
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 07/12/2023
"Installed new control, icemaker and cleaned condenser. Please allow 24hrs for ice production. ; dspstn on spec-tagged invntry: 1 W11577195 ICE MAKER"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ06
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 07/12/2023
Freezer door warped causing moisture and ice build up in freezer. Freezer light not working. Light switch stuck in place was able to remove but the wires are compromised in the liner and cannot install new switch. Called tech support and was given this SR#
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 07/12/2023
Dishwasher not powering on. Found loose connections at junction box at bottom. Repaired wires and tested all checks ok.
We serviced a
MAYTAG WASHER
Model MVWP575GW0CC
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 07/12/2023
Installed new parts ran calibration then self test all checks ok. ; dspstn on spec-tagged invntry: 1 W10528947 HUB
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GRSS2652AF0
Near Plainville, MA 02762
Angel R.
Job Details: 07/12/2023
"Found power going to unit but inverter board may be dead. Will order new one. Also customer said UI was glitchy before unit failed, will also order.; rqstng P&A on 1 5304527038 (Inverter) and 1 5304527031 (UI)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW
Near North Attleborough, MA 02760
Angel R.
Job Details: 07/12/2023
Found power going to unit but nothing at the control board. Customer says they had a power outage and surge recently. Will need to order new control and UI along with UI harness for precaution.; rqstng P&A on 1 W11319991 (UI) and 1 W11449075 (Harness) and 1 W11322903 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EBS01
Near Dudley, MA 01571
Angel R.
Job Details: 07/12/2023
"Installed control board, tested ok."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near North Attleborough, MA 02760
Angel R.
Job Details: 07/12/2023
"Diverted motor sounds very loud. Unit sprays intermittently. Will order middle shelf manifold, pump and motor and will need clear door. Need P&A.; ordrng 1 W11416362 (Pump and motor) and 1 W11545334 (Manifold)"
We serviced a
MAYTAG DRYER
Model MDG3000AWW
Near Wrentham, MA 02093
Angel R.
Job Details: 07/12/2023
Installed belt and idler pulley but found roller shaft on rear right wheel is completely destroyed will need two order two new. Charged customer for both shafts.; ordrng 2 WP6-3129480 (shaft)s
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Walpole, MA 02081
Angel R.
Job Details: 07/12/2023
"Ran diagnostics found F9E1 long drain, F2E1 stuck button, F0E3 overload. Old home and outlet is not grounded also has multiple things plugged in aside from washer explained to customer these things need correcting. Pump stuck on as well as lid locked. Will order new control and lid lock as precaution.; ordrng 1 W11419051 (Control) and 1 W11394572 (Lid lock)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near New Britain, CT 06053
Ruben C.
Job Details: 07/12/2023
Canceling serv cust did not have bill of sale
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXLW02
Near Bloomfield, CT 06002
Chuck M.
Job Details: 07/12/2023
Arrived to install freezer door gasket. Gasket is wrong and wrong color as well. Correct gasket tucks between liner. Gasket received pushed into liner. Re ordered gasket. ; ordrng 1 W11624996 (Freezer Gasket)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ02
Near Canton, CT 06019
Chuck M.
Job Details: 07/12/2023
Customer complaint is that water filter does not come out. Found water filter difficult to remove. Removed and replaced filter with new one that customer had. Showed customer how to remove filter. New filter went on and off better.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Westfield, MA 01085
Mike K.
Job Details: 07/12/2023
Replaced water valve and filled several cups of water with no leaks witnessed. Cs to monitor
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near New Britain, CT 06053
Ruben C.
Job Details: 07/12/2023
Rechecked harness both thermal fuses on harness were open replaced harness had to defrost evap completely frozen
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Avon, CT 06001
Chuck M.
Job Details: 07/12/2023
Customer complaint is that dishwasher are not washing correctly. Ran hot water at sink and it took about 1 minute for water to get hot. Advised customer to run hot water before starting dishwasher. Ran diagnostics and found error codes. F10e2 vent wax motor electrical problem. F9e2 drain motor electrical problem. F8e4 overfill switch open. Found lower wash arm off and broken. Ordered wash arm. ; ordrng 1 W11550888 (Spray Arm)
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near West Hartford, CT 06117
Chuck M.
Job Details: 07/12/2023
Customer complaint is that washer leaks intermittently. Customer has a floor mat in front of washer that is damp. Ran washer on Heavy Duty and washer ran full cycle with no leaks found. Ran manual test cycle. Allowed washer to fill up to maximum fill. No leaks. Checked bellow and found no holes. All checked ok.
We serviced a
GE REFRIGERATOR
Model FRENCH DOOR UPPER
Near West Hartford, CT 06117
Gary V.
Job Details: 07/12/2023
"Inspected and found evap fan motor broken, part showing nla."
We serviced a
JENN-AIR RANGE
Model D156W
Near West Hartford, CT 06117
Gary V.
Job Details: 07/12/2023
"Inspected and found f1 fault, ohmed bake element and tested good, measured incorrect voltage coming from main controller, and part shows nla."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Hartford, CT 06106
Chuck M.
Job Details: 07/12/2023
Customer complaint is that freezer door was not closing properly. Inspected and found screw backed out of slide on left side. Secured screw and showed customer it works.
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near East Hartford, CT 06108
Chuck M.
Job Details: 07/12/2023
Customer complaint is that washer console is not responding. Ran diagnostics and no error codes found. Control panel is intermittent. Ordered control panel. ; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LZ2
Near East Hartford, CT 06108
Chuck M.
Job Details: 07/12/2023
Customer complaint is that range has error code F2e1. Verified error code and removed and restored power. All keys are responding but error code remains. Ordered control. ; ordrng 1 W11594271 (Control)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFHD2251TF7
Near Shrewsbury, MA 01545
Chris B.
Job Details: 07/12/2023
Replaced all parts and unit running normal.mentioned to the customer to keep an eye on the unit for the next few days. Will order broken drawers for a return visit.; rqstng P&A on 1 242096804 (Pan Deli) and 1 5304508761 (Crisper Drawer Cover)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Charlotte, NC 28277
Jeff L.
Job Details: 07/12/2023
"Dryer was making squeaking noise upon diagnostics I found the left rear roller was bad making noise. I replaced part # 4392065 which comes with 2 rollers,idler pulley,belt. All other components to dryer were operating normally. After putting dryer back together it ran and checked ok.(Call complete); used 1 4392065 (Dryer assembly) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Holden, MA 01520
Chris B.
Job Details: 07/12/2023
"Replaced part and ran two diagnostic cycles and unit start d buzzing and not switching to spin in a timely manner. Replaced actuator from TS W10913953 and unit running normal.; dspstn on spec-tagged invntry: 1 W11239857 BELT , used 1 W10913953 (Actuator) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Rock Hill, SC 29732
Mitch H.
Job Details: 07/12/2023
"Replaced leveling feet, adjusted and ensured refrigerator was level."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Unionville, NC 28110
Jonathan J.
Job Details: 07/12/2023
complaints refrigerator not cooling properly freezer slow to make ice. I found evaporator completely frozen over unit. Will need to be unplugged for 2 to 3 days before arrival. I found control has two stickers on it and heater is not functioning and diagnostics menu. Gaskets are fine. office to call customer when parts come in. ; rqstng P&A on 1 W11650661 (Heater) and 1 W11546690 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW02
Near Mooresville, NC 28115
Mark C.
Job Details: 07/11/2023
"Units filter housing is allowing the filter to come unseated, indicating a faulty housing.; ordrng 1 W11162041 (Housing) and 1 WPW10179146 (Inlet)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Waterbury, CT 06706
Jimmy R.
Job Details: 07/11/2023
Installed new cntrl and lid lock ran machine threw a diagnostics self test and unit when threw as designed. Ran a wash and spin cycle and all operations are now working to proper specs
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WET4024HW0
Near Waterbury, CT 06704
Jimmy R.
Job Details: 07/11/2023
"Tested unit and found machine would not drain at end of cycle, ran drain and spin and found drain pump getting 120v and just humming. Removed water and checked drain found drain impeller caught on a penny causing it to not spin and not drain water, removed blockage and unit is now draining and operating to specs"
We serviced a
WHIRLPOOL DRYER
Model WED9400SZ1
Near Cheshire, CT 06410
Jimmy R.
Job Details: 07/11/2023
Tested unit and found when starting a cycle unit would error out F01 primary control failure removed top and checked control found relay had burnt out on cntrl. Unit needs new cntrl witch is no longer available customer will find a new cntrl or replace machine
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Plainville, CT 06062
Ruben C.
Job Details: 07/11/2023
Replaced timer and knob tested operation normal ran cycles normal
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Clover, SC 29710
Mitch H.
Job Details: 07/11/2023
"Found that oven was set into wall and mounting screws were tightened too tight causing oven cabinet to be deformed. Loosened and reinstalled screws, seated but not over tightened. Doors now line up properly."
We serviced a
JENN-AIR REFRIGERATOR
Model JUDFP242HX11
Near Charlotte, NC 28205
Robert A.
Job Details: 07/11/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Gastonia, NC 28056
Ryan S.
Job Details: 07/11/2023
Customer complained unit wont spin. Found basket reengagement failure code. Replaced slider due to faulty slider. Read and ran service mode. All faint working now. Verified proper operation. ; used 1 W10734521 (SLIDER) from stock
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Shrewsbury, MA 01545
Gary V.
Job Details: 07/11/2023
"Installed main acu and filter, ran calibration and auto test, tested fine."
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Grafton, MA 01536
Gary V.
Job Details: 07/11/2023
"Arrived and had damage waivers signed, took pics of floor, installed new compressor , checked for leaks and found none, ran vacuum and recharged with 68g of r600, cycled unit on and tested fine. Please allow 24-48 hours for temps to regulate before going grocery shopping.; dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Belmont, NC 28012
Jeff L.
Job Details: 07/11/2023
"Customer is complaining about cloudy dishes on middle rack.Checked all components on dishwasher had not fault codes. Heater is good the unit is sending 120 volts to heater. After a period of time the wash motor started dragging like its losing power, but constant 120 going to motor. This unit needs a new sump assembly part # W11416362; ordrng 1 W11416362 (Sump assembly)"
We serviced a
JENN-AIR REFRIGERATOR
Model JBZFL30IGX10
Near Charlotte, NC 28205
Robert A.
Job Details: 07/11/2023
"Cx complaint that the unit not not making ice now. I inspected the unit to confirm the complaint. I found the unit is cooling fine. The set temp is -2, I raised it to 2. The cx has a prior issue with the door being very difficult to open, the touch up paint I ordered should arrive soon. I checked the component functions. The evap fan and condensor fan work fine. I ran test 97 for the IM fill test, the valve engaged but no water came out. I ran test 66 for the fill tube heater for 5 min and tested the IM valve again, still no water coming out (I did this again and still no water was dispensed). I called techline to document the issue. They had me check voltage (DC) at the fill tube connector. I got 12.12vdc, which is good. They recommended to replace the fill tube heater. Im ordering the part for the return visit.Sr7736833066; ordrng 1 W11515313 (Fill tube heater)"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Charlotte, NC 28227
Vincent O.
Job Details: 07/11/2023
Installed gas valve control board and ignitor.
We serviced a
ELECTROLUX RANGE
Model FFEF3018LBG
Near Charlotte, NC 28227
Vincent O.
Job Details: 07/11/2023
Found unit is missing leg of power. Only receiving 120v. Verified at wall outlet. Instructed customer to have power issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Charlotte, NC 28208
Robert A.
Job Details: 07/11/2023
"I installed the ordered parts and tested the unit for the cx. The unit is working as designed. The new door has a different texture than the original door. I informed the cx, she is fine with it."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Charlotte, NC 28208
Robert A.
Job Details: 07/11/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
AMANA RANGE
Model ACR4303MMS0
Near Charlotte, NC 28214
Robert A.
Job Details: 07/11/2023
"I installed the ordered parts and tested the unit for the cx. The unit is working as designed. The 2 larger element bases do not sit even. I let Th cx know, they seem fine with it."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Middletown, CT 06457
Jeremy B.
Job Details: 07/11/2023
Dishwasher not cleaning. Wash motor getting 120vac but not running. Replaced motor and tested all checks ok. ; used 1 W11025157 (MOTOR/SUMP) from stock
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near East Hartford, CT 06118
Jeremy B.
Job Details: 07/11/2023
Customers complaint is washer making a clicking noise. Ran all test and found no abnormal noise cant duplicate any problems.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near East Hartford, CT 06118
Jeremy B.
Job Details: 07/11/2023
Not cooling properly. Found heavy ice build up on evap. Thawed ice and found loose brown wire at heater. Secured wire all checks ok.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near East Hartford, CT 06118
Jeremy B.
Job Details: 07/11/2023
Found hole in drain hose causing a leak. Needs new. ; ordrng 1 W11414944 (Drain hose) and 1 WP285655 (Clamp)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Glastonbury, CT 06073
Jeremy B.
Job Details: 07/11/2023
Both sections not cooling and not making any ice. Ran test 4 in diag and found weak frost pattern. Needs new compressor and unit leak checked. Compressor covered for 10 years. If there is a leak in the evaporator it will not be covered. Customer owes $292.50; ordrng 1 W10832994 (Compressor) and 1 Xtratime (Xtra time)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near East Hampton, CT 06424
Jeremy B.
Job Details: 07/11/2023
Installed new basket and tested washer now spinning as should all checks ok.!
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near East Hampton, CT 06424
Jeremy B.
Job Details: 07/11/2023
Installed new racks and manifold. Tan test all checks ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW
Near Longmeadow, MA 01106
Chris B.
Job Details: 07/11/2023
Complaint that the top rack is broken. Found broken wheel on the top rack. Replaced part and unit working normal.; used 1 W10712395 (ADJUSTER) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFW0
Near Springfield, MA 01108
Chris B.
Job Details: 07/11/2023
Replaced part and unit running normal. Ran diagnostic cycle and all tested properly.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Springfield, MA 01109
Chris B.
Job Details: 07/11/2023
Replaced part and ran a diagnostic cycle and unit tested out normal. ; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR
We serviced a
KENMORE DISHWASHER
Model 665.13543N412
Near Springfield, MA 01118
Chris B.
Job Details: 07/11/2023
F7E1 F8E2 found broken float and bad dispenser quoted parts and labor but customer decided to go another route.
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Mendon, MA 01756
Angel R.
Job Details: 07/11/2023
Installed new idler pulley. Tested ok.; used 1 279640 ( IDLER PULLEY) from stock
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Worcester, MA 01610
Angel R.
Job Details: 07/11/2023
"Found both gaskets torn at the corners, will order new.; ordrng 1 W10838574 (gasket-dor) and 1 W10861499 (gasket-dor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Charlotte, NC 28227
Vincent O.
Job Details: 07/11/2023
Found water supply turned off to dishwasher. Turned water on and tested. All functions check ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Worcester, MA 01604
Angel R.
Job Details: 07/11/2023
"Installed valve, tested ok.; dspstn on spec-tagged invntry: 1 W11434044 VALVE-INLT"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Winsted, CT 06098
Martino S.
Job Details: 07/11/2023
"Check unit as per customer not making ice, check water supply on water to unit. Cycle ice maker on not water to ice maker. Check voltage to valve correct and valve activate. Check for fill tube blockage tube normal, check water filter head found water filter cartridge was not seated correctly into filter head. Reconnect water filter and check ice maker cycle and fill and ready to harvest, unit working to specs."
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Sharon, SC 29742
Mitch H.
Job Details: 07/11/2023
"Checked and tested washer, no stored error codes. Ran manual tests for agitate and spin, no issues found. Customer said tub bangs in spin. Checked and found excessive movement in tubes. Requesting P&A for suspension rod kit.; rqstng P&A on 1 W11217817 (Suspension kit)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Charlotte, NC 28214
Robert A.
Job Details: 07/11/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Mount Holly, NC 28120
Robert A.
Job Details: 07/11/2023
Cx complaint that the unit is still making a whistling noise while it spins. I inspected to confirm the complaint. I found no error codes. I checked the cam kit and the clutch has marks from the slipping belt. The unit needs a new belt. It says I have 1 for TS but I dont hav one. Im ordering the part for the return visit.; ordrng 1 W10721967 (Cam kit)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Worcester, MA 01606
Angel R.
Job Details: 07/11/2023
Unit is sharing power on one outlet with a refrigerator and a small range. Advised customer unit needs to stand alone on its own circuit. Started right up for me and had no error codes stored.
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Avon, CT 06001
Ruben C.
Job Details: 07/11/2023
Checked unit found panel not responding on all buttons getting error code for stuck key
We serviced a
WHIRLPOOL WASHER
Model WFW9500TW01
Near Farmington, CT 06085
Ruben C.
Job Details: 07/11/2023
Checked unit found drain clogged removed item tested normal
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS
Near Farmington, CT 06085
Ruben C.
Job Details: 07/11/2023
Checked unit found magnetron is not heating gave cust estimate for magnetron if its made accessable if not it will be 169.00 for helper; dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FSS00
Near Burlington, CT 06013
Ruben C.
Job Details: 07/11/2023
"Checked unit found no power unit completely off replaced main board still same getting 120 volts at Orion board but not sending to rest of unit ordering board and touch panel control; rqstng P&A on 1 W11131873 (Control) and 1 W11099340 (Touch board), dspstn on spec-tagged invntry: 1 W11333076 CNTRL-ELEC"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Bristol, CT 06010
Ruben C.
Job Details: 07/11/2023
Replaced motor housing and blower wheel tested operation normal heating normally
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Rock Hill, SC 29732
Mitch H.
Job Details: 07/11/2023
"Unable to duplicate noise at time of visit. Customer played a recording of noise from his phone. Called tech line spoke to Chris SR#7736829813 , he believes it is being caused by high water pressure. Thinks valve begins chattering after a few months as it weakens due to pressure. Advised customer that he should have water pressure checked. Requesting P&A for valve.; rqstng P&A on 1 WPW10341329 (Valve)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Fort Mill, SC 29707
Mitch H.
Job Details: 07/11/2023
"Tested and ran diagnostics. Found F7E1 heater error and F3E3 OWI error. Oh Ed heater, found it open. Requesting P&A for heater and sensor.; rqstng P&A on 1 W10703867 (Heater) and 1 W11084121 (OWI sensor)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Fort Mill, SC 29708
Mitch H.
Job Details: 07/11/2023
"Tested and found dryer operating properly but vent hose left too long and crimped restricting airflow. Shortened hose, retested, now has proper airflow."
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Fort Mill, SC 29715
Mitch H.
Job Details: 07/11/2023
"Removed and replaced lid and hinges. Tested, lid locking properly and washer operating correctly."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Charlotte, NC 28210
Jeff L.
Job Details: 07/11/2023
Found dishwasher pouring water from around the seal on sump assembly and cosmetic damage on front left corner the customer did not see the damages until I pointed them out. This unit has been dropped and has some damages. My concern is the bottom flange where the sump assembly sits is damaged not allowing the sump to seal properly. The customer said this unit is brand new and just installed they are gonna reach out to Ferguson for a replacement. At this time Im closing this ticket.(Call complete)
We serviced a
BOSCH DISHWASHER
Model SHE68T56UC/02
Near Shrewsbury, MA 01545
Angel R.
Job Details: 07/11/2023
"Installed valve, tested ok."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Shrewsbury, MA 01545
Angel R.
Job Details: 07/11/2023
"Ran diagnostics, found F6E2 communication error. Will have to order new control and UI as UI is unresponsive and I cannot activate any diagnostic cycle or any cycle at all.; ordrng 1 W11400681 (Control) and 1 W11115285 (panel-cntl)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrs315snhb00
Near Northampton, MA 01062
Mike K.
Job Details: 07/11/2023
Cleared clogged drain and ice build up.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Northampton, MA 01062
Mike K.
Job Details: 07/11/2023
"F7e1, tachometer error. Basket spins freely. Replaced actuator assy. Ran self diagnostic test, went through all steps fine. Was a short squeak each time it spun basket replaced belt and ran test again, sound is gone..; used 1 W10913953 (ACTUATOR), and 1 W11239857 (BELT) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Belchertown, MA 01007
Mike K.
Job Details: 07/11/2023
"Unit under 1yr wp warranty. Cs was microwaving popcorn, unit sparked and melted, turn table, motor and roller. Gear will not come off shaft, melted.Called techline. Sent photo. Sending for review, whirlpool will contact customer."
We serviced a
WHIRLPOOL DRYER
Model WED5800BW0
Near Belchertown, MA 01007
Mike K.
Job Details: 07/11/2023
"Replacedshaft and dryer kit components, dryer running smooth, heating properly.; dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW11
Near Torrington, CT 06790
Martino S.
Job Details: 07/11/2023
Check unit as per customer door not closing correctly. Doors were transferred to other side of unit and gaskets were not seal correctly they separated from the frame of the unit. I adjusted doors hinges and heated up gaskets to farm seals around the doors then check doors sealing to specs and working normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Charlotte, NC 28215
Vincent O.
Job Details: 07/11/2023
Found aftermarket ice maker previously installed when leak began. Tube not lined up with fill cup. Ice maker has since been removed but fill tube left in. Fill tube not sealed and letting warm air in unit. Removed fill tube and sealed with permagum. All functions check ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Troutman, NC 28166
Mark C.
Job Details: 07/11/2023
Unit is throwing a long fill error due to a faulty cold water valve. Replaced valve unit is fully operational.; used 1 W11165546 (Valve) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 07/11/2023
I replaced evap cover and thermistor left last visit I tested operation unit is cooling fine no additional issues found water is dispensing fine.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 07/11/2023
"Complaint washing machine not working. I found upon arrival drain pump has no voltage getting to it. I found control blown fuse. Do you wanna ask correct polarity and voltage getting to control. I found new control is completely defective. Washing machine will not turn on at all. installed new drain pump as resistance was 38.2 unit also need harness and control to fix. ui is fine.; ordrng 1 W11543994 (Control), rqstng P&A on 1 W11590868 (Harness), used 1 W11399437 (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW3Q
Near Rock Hill, SC 29730
Jonathan J.
Job Details: 07/11/2023
Missing Gearcase washplate am rescheduling for Tuesday am. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT
We serviced a
SAMSUNG REFRIGERATOR
Model RF22R7351SR
Near West Hartford, CT 06117
Chuck M.
Job Details: 07/11/2023
Installed ice maker and advised customer to allow time for ice production. ; dspstn on spec-tagged invntry: 1 DA97-13718C ICE MAKER UNDER 25 CUBE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Torrington, CT 06790
Martino S.
Job Details: 07/11/2023
Check unit as per customer complaint not cooling. Remove evaporator cover found no frost on evaporator only a solid ball of ice on upper right of coil. Check compressor very hot to the touch and takes awhile to click on and off. Seal system issue and customer state he wants replacement unit. Customer calls up Lowes place of purchase and they promise to replace unit.
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Wolcott, CT 06716
Martino S.
Job Details: 07/11/2023
"Check unit as per customer complaint making noise and not heating properly. Turn unit on to heating cycle unit make loud squeaky noise and found lots of lint build up in blower housing, vent trap and between door glass. Replace pulley, vacuum lint trap, blower housing, floor base of unit and take door apart and vacuum between glass. Put unit back together and tested unit for noise and heating, unit tested working to specs and inform customer to clean vents.; used 1 279640 (Pulley IDR) from stock"
We serviced a
KENMORE DRYER
Model 110.64722400
Near Catawba, SC 29704
Jonathan J.
Job Details: 07/11/2023
Complaint dryer is not getting hot. I found heating element is open in Replaced Hanging nelley Monroe Tested operations. No additional issues found I did find vent flap. Outside is completely missing. Dryer is working fine though. ; used 1 279838 (ELEMENT) from stock
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Catawba, SC 29704
Jonathan J.
Job Details: 07/11/2023
I replaced parts calibrated working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHV05
Near Lancaster, SC 29720
Jonathan J.
Job Details: 07/11/2023
"Complaint, not dispensing water making very very little ice. I found water restriction new build. Waterline pinched, and on top of the waterline being pinched filter was clogged. Unfinished line. Removed water filter unit house. Great water pressure unit working fine now no issues."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Heath Springs, SC 29058
Jonathan J.
Job Details: 07/11/2023
"Complaint squealing noise like a duck. I found noise is not a squealing but grinding noise customer has a video of cam grinding noise I replaced cam and actuator calibrated still making cam noise. Am ordering Gearcase and cam. Gearcase shaft goes up and down when push pulled from below. ; ordrng 1 W10721967 (Cam) and 1 W11449840 (Gearcase) and 1 W10752283 (Washplate) and 1 W10752187 (Screw) and 1 W11551646 (Spanner nut), used 1 W10721967 (CAM KIT), and 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Manchester, CT 06040
Chuck M.
Job Details: 07/11/2023
Installed control. Advised customer to allow time for ice production. ; dspstn on spec-tagged invntry: 1 WPW10179146 VALVE and 1 W11196400 CNTRL-ELEC
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Manchester, CT 06042
Chuck M.
Job Details: 07/11/2023
Customer complaint is that ice maker does not make ice frequently. Ran diagnostics and attempted harvest cycle but got no response from ice maker. No feedback. Ordered ice maker. ; ordrng 1 W11546935 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near South Windsor, CT 06074
Chuck M.
Job Details: 07/11/2023
"Customer complaint is that refrigerator was not cooling properly. Inspected and found ice buildup on evaporator. Cleared ice buildup and found fan not running. Replaced harness from T/S. UI is not legible. Ordered UI. ; ordrng 1 W10848301 (cntrl-elec), used 1 W11087438 (EVAP MOTOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near Windsor, CT 06095
Chuck M.
Job Details: 07/11/2023
Customer complaint is that refrigerator is not cooling properly. Inspected and found ice ball in right hand corner of evaporator. Fans and compressor are running. Sealed system issue. Inefficient compressor. Quoted P&L. Customer will buy new.