We serviced a
BOSCH DISHWASHER
Model SHPM65Z55N/20
Near Clover, SC 29710
Mitch H.
Job Details:
01/05/2024
"Arrived to find dishwasher operating properly. Customer says unit failed to drain one time but after waiting overnight, he hit reset and dishwasher drained correctly. Has run dishwasher multiple times since with no problems. No flashing errors and all functions working properly. Unable to duplicate issue."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Springfield, MA 01118
Roger R.
Job Details:
01/05/2024
Found left hand hinge was broken where spring retainer had come apart. Quoted for new hinge and labor. Replaced left side only. ; dspstn on spec-tagged invntry: 1 W11573702 RIGHT HINGE and 1 W11573703 LEFT HINGE
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Iron Station, NC 28080
Ryan S.
Job Details:
01/05/2024
Retuned to install Ui and control boards. Reassembled and ran unit after setting up Ui. Verified proper operation.
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Iron Station, NC 28080
Ryan S.
Job Details:
01/05/2024
"Retuned to install new motor and control , thermistor and blower wheel. Installed parts and ran unit. Verified heating and sensing properly. Showed customer motor defect. ; dspstn on spec-tagged invntry: 1 279827 MOTOR 1 WP694089 BLOWER WHEEL , and 1 WP8577274 THERMISTOR"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Wilbraham, MA 01095
Roger R.
Job Details:
01/05/2024
Installed new door handle with new screws and mounting studs. This is a continuation of a warranty call. Not sure why its not showing as warranty.
We serviced a
WHIRLPOOL DRYER
Model MGD6230HW1
Near Windsor, CT 06095
Gary V.
Job Details:
01/05/2024
"Installed new ui and harness and acu, cycled and tested fine."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Windsor, CT 06095
Gary V.
Job Details:
01/05/2024
"Inspected and found terminal came loose at temp selector switch, tightened and tested fine now."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Windsor, CT 06095
Gary V.
Job Details:
01/05/2024
"Installed new door and it is warped, not aligned to cabinet. Need to order another door and she will call when part arrives.; ordrng 1 W11023679 (Ff door white)"
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Iron Station, NC 28080
Ryan S.
Job Details:
01/05/2024
"Customer complained unit not working, found belt broken, replaced belt from ts. Ran unit through diagnostics all functions working. Verified proper operation. ; used 1 W11239857 (BELT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near West Hartford, CT 06107
Gary V.
Job Details:
01/05/2024
"Inspected and found slight variation in temps, so I lowered temps in both compartments, also found in diagnostics that ice box fan not running, will order and return. Paid for part, no other charges per Bk.; ordrng 1 W10846539 (Ice box fan)"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Windsor, CT 06095
Gary V.
Job Details:
01/05/2024
"Inspected and found broken actuator and broken lid lock strike, replaced both parts and cycled,tested fine.; used 1 W11457841 (STRIKE), and 1 W10913953 (ACTUATOR) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Springfield, MA 01109
Roger R.
Job Details:
01/05/2024
Unit giving poor spin performance. Checked found no error codes. Found basket not centered on transmission shaft. Removed spanner nut and recentered basket and reinstalled properly. Unit spinning ok now
We serviced a
WHIRLPOOL RANGE
Model WOD93EC0AS
Near Wethersfield, CT 06109
Mike K.
Job Details:
01/05/2024
"Cannot find a mod/serial tag.Complaint of grease inside door glass. Explained not covered under contract, what it would cost to have us clean and how they could attempt themselves.Also they received a lock error message last time used.F5e1 error in history, lock error. Went into test mode and operated lock multiple times and working fine.Cleared history. If reoccurs preorder appliance manager per tech sheet with lock testing ok, but unit operating properly now."
We serviced a
WHIRLPOOL DISHWASHER
Model DU1148XTPBA
Near Agawam, MA 01001
Mike K.
Job Details:
01/04/2024
"Complaint of making loud noise while running. Verified in test cycle, found broken chopper, ran without chopper and noise still there, motor.Quoted for sump assy/labor and approved. To repair trim work had to be removed. With cs appproval cut trim board so only section in front of unit had to be pried loose. Replaced sump and unit working properly, smooth sounding and no leaks in testing. Left trim board off as cs will have to remain it.; dspstn on spec-tagged invntry: 1 WPW10780877 MOTOR/SUMP"
We serviced a
MAYTAG DRYER
Model MED6200KW1
Near New Britain, CT 06053
Chuck M.
Job Details:
01/04/2024
Customer complaint is that dryer does not start. Check voltage and it checked good. Found error code F1e1 Main Control Fault. ; ordrng 1 W11591402 (ACU)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Andover, CT 06232
Jeremy B.
Job Details:
01/04/2024
"Customers complaint is washer shaking. Ran diag found off balance load error code. Ran automatic test and basket has an extreme wobble to it. Needs new gear case and basket. ; rqstng P&A on 1 W10752719 (Basket) and 1 W10752283 (Washplate) and 1 W11454734 (Gearcase), dspstn on spec-tagged invntry: 1 W11130362 SUSPENSION"
We serviced a
LG REFRIGERATOR
Model LFXC24796S/00
Near Westfield, MA 01085
Mike K.
Job Details:
01/04/2024
"Compressor/fans running, not cooling. Cs had checked and cleaned condenser coil, said rf evap had an ice block where it comes in and nothing else, fr evap had no frost.Sealed system issue. Quoted for compressor/evaps/drier and labor. Cs denied repair. Suggested contacting LG as they may cover some parts under warranty, 2yo unit. Explained we do not do LG warranty work."
We serviced a
WHIRLPOOL DRYER
Model WED9200SQ1
Near Westfield, MA 01085
Mike K.
Job Details:
01/04/2024
"Cs complaint that unit not running, error code.Unit giving f01 error, primary control failure.Control is nla. Collected for service call only"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Charlotte, NC 28262
Robert A.
Job Details:
01/04/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near York, SC 29745
Mitch H.
Job Details:
01/04/2024
"Tested and found dishwasher fills correctly but pump/motor not starting. Entered diagnostics, found F4E3 pump error. Ordering pump/motor. Part is special order. Advised customer that office will call to schedule when part arrives.; ordrng 1 W11613570 (Pump/motor)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near York, SC 29745
Mitch H.
Job Details:
01/04/2024
"Tested and found washer would not power on. Has proper incoming voltage. Removed console and replaced ACU. Found old control arced and burnt at drain pump connection. Checked and found drain pump shorted. Ordering drain pump. Will install drain pump along with UI when parts arrive.; ordrng 1 W11396717 (Drain pump), dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near York, SC 29745
Mitch H.
Job Details:
01/04/2024
"Checked and found evaporator coil completely frozen. Entered diagnostics, tested, all fans operating properly. Attempted to run test 5 for compressor. Could not get compressor to change speed. Ordering inverter, control and UI. Checked part availability, advised customer that office will call to schedule when parts arrive.; ordrng 1 W11595219 (Control) and 1 W11566894 (UI) and 1 W11567494 (Inverter)"
We serviced a
MAYTAG WASHER
Model MVWC200BW0
Near Springfield, MA 01109
Roger R.
Job Details:
01/04/2024
Checked unit for proper operation. All functions seem normal but customer states unit will continue operating after cycle is completed. States unit starts a new cycle and they they have to restart on rinse and spin to extract water again. Recommend replacing unit.
We serviced a
FRIGIDAIRE RESIDENTIAL REFR
Model LGHD2369TF7
Near Springfield, MA 01109
Roger R.
Job Details:
01/04/2024
"Found left side freezer rail broken. Right side is worn as well. Recommend replacing both rails. Will order and submit for authorization. ; rqstng P&A on 1 5304507977 (Rail freezer) and 1 5304507977 (Rail, freezer)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Springfield, MA 01108
Roger R.
Job Details:
01/04/2024
"Installed new belt, wash plate and tub hub due to unit having poor spin performance"
We serviced a
WHIRLPOOL OVEN
Model WFG525S0HZ0
Near Charlotte, NC 28269
Robert A.
Job Details:
01/04/2024
"Cx complaint the that oven has intermittent re lighting for the bake and broil functions. I inspected the unit to confirm the complaint. The cx said it has happen with bake and broil since the last visit. The pans are no longer in the bottom drawer to potentially interfere. I preheated the oven to 350 degrees, it reached the set temp with no issues. I let the temp settle and waited for it to re light. The unit re lit for the bake and broil function. I recommend the replacement of both igniters and the spark module to resolve their intermittent issues. I gave the cx a quote. They will consider and call us back if they want to repair the unit."
We serviced a
MAYTAG WASHER
Model MVW5035MW0
Near Huntersville, NC 28078
Robert A.
Job Details:
01/04/2024
Cx complaint that the unit is shaking violently during spin. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed but the unit did shake more than normal during the spin cycle. The unit needs new suspension rods to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11130362 (Suspension rods)
We serviced a
WHIRLPOOL OVEN
Model WFG550S0LZ4
Near Mint Hill, NC 28227
Jeff L.
Job Details:
01/04/2024
Found UI sometimes sending power down and sometimes not. I ordered EOC and ignitor for a good repair rescheduled customer for1-11-24;pmPart#W11620570Part#W11524031; ordrng 1 W11620570 (UI) and 1 W11524031 (Bake ignitor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Denver, NC 28037
Ryan S.
Job Details:
01/04/2024
"Customer complained unit leaking, ran unit and 3/4 through cycle no leaks detected. Ran unit with dishwasher detergent pod and unit started leaking from Sud buildup. Informed customer to clean filter and run unit through cleaning cycle to get rid of buildup. Verified proper operation."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS2
Near Stanley, NC 28164
Ryan S.
Job Details:
01/04/2024
"Customer complained of water leaking from vent, found vent not opening and closing when prompt. Ordering vent assembly and deflector and seal. Informed customer office will call when parts come in, ; ordrng 1 W11649995 (Vent) and 1 W11545539 (Seal) and 1 W11545290 (Deflector)"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS11
Near York, SC 29745
Mitch H.
Job Details:
01/04/2024
Checked and found light working on arrival. Customer says light would not work for approximately 2 weeks the started working. Now goes out about every other day. Ordering interlocks. Checked part availability and scheduled return for 1/11 PM; ordrng 2 W11197766 (Interlock)s
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS2
Near Stanley, NC 28164
Ryan S.
Job Details:
01/04/2024
"Customer complained of uneven cooking. Told about things not cooking like she used to. Ran unit preheat 350? found avg temp was 360? informed customer unit working as designed, informed customer to try new temps and times for cooking different dishes. Verified proper operation."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near East Hartford, CT 06118
Gary V.
Job Details:
01/04/2024
"Arrived and found customer has been running unit thru calibration cycle every day to reset unit so it would work, and there was no fault codes to determine problem, cycled thru spin and motor getting abnormally hot to touch with just spinning once. After attempting a second spin, main acu would no longer power on. ordering motor and main acu. Will call for return date. Techline having difficulties today and could not reach for troubleshooting or documentation.; ordrng 1 W11603810 (Main acu) and 1 W10890624 (Motor), used 1 W10913953 (ACTUATOR) from stock"
We serviced a
KENMORE DISHWASHER
Model 665.13279K113
Near West Springfield, MA 01089
Mike K.
Job Details:
01/04/2024
"Customer had unit pulled apart on arrival. Unit not in good shape, multiple buttons out on display, cannot go into diagnostics, diverter motor clicking.Needs u/I, sump assy at least, not worth it for age/condition. Cs denied repair"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMB2
Near West Springfield, MA 01089
Mike K.
Job Details:
01/04/2024
"Unit under 1yr wp warranty per service bench. Took photo of receipt.Water in unit on arrival. Complaint of not draining, running cycle. Cancelled and unit drained out fully. Ran normal cycle, filled and wash motor not running. Cancelled and drained fine. Verified 120vac at motor.Ordering sump assy.Office will contact cs when part comes in to schedule return; ordrng 1 W11613479 (Sump assy)"
We serviced a
ELECTROLUX WASHER
Model ELFLW50L1W1
Near Palmer, MA 01079
Chris B.
Job Details:
01/04/2024
Complaint that the unit is not spinning out the clothes correctly. Found bad tub and cracked spider. Very loud banging noise when spinning. Customer decided not to service the unit. Collected trip fee.
We serviced a
JENN-AIR RANGE
Model JES1750FB0
Near Belchertown, MA 01007
Chris B.
Job Details:
01/04/2024
Complaint that the oven is not heating properly. Found bad heating element. Quoted parts and labor. Replaced part and oven cycled good. Found lights glitching customer mentioned since the self cleaning was used the unit started with the problems. Mentioned to the customer that they might experience problems with the control board. Customer will try out the unit first before changing the the board out too. Mentioned that within 7 days well just just charge for the return trip and parts. After the 7 days is full charge.; used 1 W10779716 (ELEMENT) from stock
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS3
Near Northampton, MA 01060
Chris B.
Job Details:
01/04/2024
"Complaint that the light in the oven is not turning on. Found bad control board due to load side on the fixture was touching ground, damaging control. Found continuity on the wire harness. Will order parts for a return visit.; ordrng 1 W11594225 (Control Board)"
We serviced a
LG DRYER
Model DLG2302R
Near South Hadley, MA 01075
Chris B.
Job Details:
01/04/2024
Complaint that the unit is making loud noises while tumbling. Found bad rollers rusted out. Quoted parts and labor. Will order parts for a return visit. Customer has coupon on hand. ; ordrng 1 4581el2002h (Roller Kit)
We serviced a
KITCHENAID RANGE
Model KFED500ESS06
Near Manchester, CT 06042
Gary V.
Job Details:
01/04/2024
"Installed new cooktop due to being defective and blemished, tested fine."
We serviced a
JENN-AIR RANGE
Model JDRP430WP00
Near Manchester, CT 06040
Gary V.
Job Details:
01/04/2024
"Inspected and no heat coming from bake element, broil is working properly tho, having inconsistent temp, stopped heating at about 295 degrees and didnt recover or keep climbing to set 350 temp unit I shut off and turned back on and is running 50-70 to cool, ordering main acu as well for fluctuating temps after temp is reached. Will submit estimate and call .; rqstng P&A on 1 W10115995 (Bake element) and 1 W10876298 (Main acu)"
We serviced a
WHIRLPOOL COOKTOP
Model WFE535SOLZ3
Near Manchester, CT 06042
Gary V.
Job Details:
01/04/2024
"Installed new cooktop due to being cracked,tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF300ESS01
Near Manchester, CT 06040
Gary V.
Job Details:
01/04/2024
"Inspected and found lower right ff door hinge broken inside door, gasket broken and container broken, will submit estimate.; rqstng P&A on 1 W10721542 (Right ff door stainless) and 1 WPW10460580 (Gasket) and 1 W10411219 (Utility holder) and 1 WPW10317224 (Container)"
We serviced a
WHIRLPOOL WASHER
Model MHW5630MBK0
Near Tolland, CT 06084
Gary V.
Job Details:
01/04/2024
"Inspected and found bellow deformed causing dribble out front of door, replaced bellow and cycled, tested fine.; ordrng 1 W11314648 (Bellow)"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Belmont, NC 28012
Ryan S.
Job Details:
01/04/2024
Customer complained of f1 drain error. Confirmed suds/ drain error. Found bra pad in drain pump filter. Drain pump ok. Collected $191 with credit card. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS02
Near Charlotte, NC 28215
Jeff L.
Job Details:
01/04/2024
Replaced knob unit ran and checked ok
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Charlotte, NC 28215
Jeff L.
Job Details:
01/04/2024
I called customer to let her know I was on the way and she was under the impression I had the UI with me but I do not. She got upset and blasted me. I confirmed with her that the buttons were stuck. Called and spoke with crystal and spoke with Lisa to see if we had eta yet and we didnt. Tried to call customer back she answered then hung up. I called back and got no answer. Please schedule customer when part come in; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near York, SC 29745
Mitch H.
Job Details:
01/04/2024
Removed and replaced freezer door. Tested and ensured door was closing properly and gasket sealing around full perimeter of door.
We serviced a
MAYTAG WASHER
Model MVW6230HW
Near South Hadley, MA 01075
Chris B.
Job Details:
01/04/2024
Complaint that the unit has an error code present. Found error code F0E7. Removed debris from the basket. Ran calibration and diagnostic test. Unit working normal. Mentioned to the customer to have the unit cleared out before running a clean cycle. No issues found with the washer.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Kershaw, SC 29067
Jonathan J.
Job Details:
01/04/2024
I replaced all previously ordered. Parts are tested operations. Everything is working properly as of right now with no further issues found.; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lancaster, SC 29720
Jonathan J.
Job Details:
01/04/2024
"Complaint washing machine, never ramps up into high spin speed only low spin speed clothing is still soaking wet have to place it in drain and spin and even then it still never rings out does not matter how balanced the load is or even if theres any clothing in machine at all. I suspect control is defective and ordering new control. Unit will ramp up into high spin speed only and diagnostics, but never on drain and spin or wash cycles. Ordering new control. ; ordrng 1 W11419171 (Control)"
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS02
Near Lancaster, SC 29720
Jonathan J.
Job Details:
01/04/2024
Complaint inner door glass on bottom oven exploded Parts autho is w19x271wp1 7738100570 ref number customer going to call manufacturer and seek labor autho as well declined labor wants fixed though.; O-emld tckt
We serviced a
KITCHENAID COOKTOP
Model KCED600GSS01
Near Charlotte, NC 28205
Jeff L.
Job Details:
01/04/2024
I ordered wrong part need to reorder the correct top please call customer when part comes inPart#W110514852xframe; ordrng 1 W11051485 (Glass top) and 2 2xframe (2xframe)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Huntersville, NC 28078
Robert A.
Job Details:
01/04/2024
"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found the unit cools fine. I ran a IM harvest cycle, it completed with no issues. I ran IM fill test and the fill tube was clogged with ice. I removed the ice with a steamer and tested the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Rock Hill, SC 29730
Jonathan J.
Job Details:
01/04/2024
"I replaced main harness I performed a control board calibration procedure, tested operations of washing machine and sure drain pump is working and everything else is working. Just fine as of right now and no additional issues found.; dspstn on spec-tagged invntry: 1 W11643701 HARNESS LOWER"
We serviced a
SAMSUNG REFRIGERATOR
Model RF30BB6200QLAA
Near Springfield, MA 01108
Roger R.
Job Details:
01/04/2024
Found water system working. But not filling fully. Recommend a plumbed to check supply to refrigerator.
We serviced a
MAYTAG DRYER
Model MEDB855DC4
Near Fort Mill, SC 29715
Jonathan J.
Job Details:
01/04/2024
"Complaint dryer is squealing, making horrible noise. I found idler has failed, locking up causing belt to squeal around it. Melting pulley are replaced component kit tested operations. Also discovered dryer venting, is restricted if not corrected may cause damage to the heating element. No additional issues found with dryer at this time. ; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Fort Mill, SC 29715
Jonathan J.
Job Details:
01/04/2024
"Complaint, icemaker, slow to make ice not making ice properly I found ice was clumped in one corner, making bail arm think that Ben was full. Showed customer that I need to be flattened so that icemaker would think that its empty by shaking bin every now and then, no issues with icemaker or with or the refrigerator here today."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near New Britain, CT 06053
Chuck M.
Job Details:
01/04/2024
Customer complaint is that FF section is freezing food. Inspected and found tall cartons and containers blocking damper thermistor. Found 2nd shelf in freezer packed and blocking circulation. Advised customer to rearrange items. Damper is noisy and intermittent. Ordered damper. ; ordrng 1 W11236851 (diffuser)
We serviced a
WHIRLPOOL ICEMAKER
Model WUI75X15HZ01
Near Farmington, CT 06032
Chuck M.
Job Details:
01/04/2024
Customer complaint is that ice maker is leaking. Inspected and found unit is a gravity drain model ice maker. It does not come with a drain pump. It is not set up for gravity drain. Will check if drain pump kit option is compatible with this model and inform customer. Found drain kit part number 1901A in Service Manual Job Aid W10444925A.
We serviced a
WHIRLPOOL DRYER
Model MED5630HW0
Near Mansfield, CT 06268
Amanda R.
Job Details:
01/04/2024
Replaced parts tested operation normal
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Chaplin, CT 06235
Amanda R.
Job Details:
01/04/2024
When using top oven for more then 20 minutes the entire unit shuts down on its own customer has video no saved errors ; ordrng 1 W11304099 (Console)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Hampton, CT 06247
Amanda R.
Job Details:
01/04/2024
"Not advancing through cycle correctly Shifter fault replaced actuator calibrated unit ran automatic test ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP , used 1 W10913953 (ACTUATOR) from stock"
We serviced a
GENERAL ELECTRIC WASHER
Model GTW335ASN2WW
Near Thompson, CT 06262
Amanda R.
Job Details:
01/04/2024
Making screeching noise during agitating ; rqstng P&A on 1 WH03X30517 (Shifter) and 1 WH05X24185 (Clutch) and 1 WH03X32097 (Pulley)
We serviced a
MAYTAG DRYER
Model MED8200FC1
Near Charlotte, NC 28211
Jeff L.
Job Details:
01/04/2024
The unit was squealing really bad found bad idler pulley replaced part with the dryer kit. Unit ran and checked ok; used 1 4392067 (Dryer kit) from stock
We serviced a
KITCHENAID BELLA
Model KRFC704FPS05
Near Charlotte, NC 28270
Jeff L.
Job Details:
01/04/2024
Replaced door gasket unit ran and checked okCall complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fort Mill, SC 29707
Jonathan J.
Job Details:
01/04/2024
Complaint no ice lights are dim frost in freezer horrible noise. Technical Service Pointer #: W10842568 frost in freezer. Service Pointer #: W11460554 leds I found led in freezer is out I found frost in freezer and ice build up on evaporator in freezer section causing a no cool condition. I found e5 error on ice maker fresh food. Icemaker not working due to cold air not flowing through freezer properly. Customer needs to unplug refrigerator at least 48 hours before re-arrival. Unit needs to defrost freezer evaporator prior to arrival.; ordrng 1 W10864519. (Grey kit) and 1 W11683244 (Led kit 9+3) and 1 W11249952 (Evap mtr assembly fr)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Fort Mill, SC 29707
Jonathan J.
Job Details:
01/04/2024
I replaced filter housing and water inlet tubing kit did not fix found isolation valve is clogged ordering secondary dual valve as a precaution. Replace both upon arrival. ; ordrng 1 WPW10341320 (Dual valve) and 1 WPW10238100 (Isolation valve)
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near West Hartford, CT 06117
Chuck M.
Job Details:
01/04/2024
"Customer complaint is that dryer would stop after about 10 minutes. Customer says that when washing a sheet, it would spin out almost dry. Then in dryer it would shut off. Explained sensing dry and timed dry."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Rock Hill, SC 29732
Mitch H.
Job Details:
01/04/2024
"Tested and ran diagnostics. RC thermistor shows temp at 32 but refrigerator compartment actually over 50 degrees. Freezer compartment operating properly at -2. Customer says Advanced had been out 3 times but problem not resolved. They replaced evaporator cover assembly but no other parts. Ordering control and evaporator cover. Checked part availability, advised customer that office will call to schedule when parts arrive.; ordrng 1 W11664342 (Control) and 1 W11167902 (Evaporator cover assembly)"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Thompson, CT 06277
Amanda R.
Job Details:
01/04/2024
Air hammering occurring explained I cannot fix issue they do sell air hammering kits
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Killingly, CT 06239
Amanda R.
Job Details:
01/04/2024
92 draining issue 84 float open 72 motor failure errors unit beeping float switch not plugged in plugged in wont fill started automatic test it started to fill and then drained itself and flashing error 7/2 ; ordrng 1 W11672225 (Control) and 1 W11460946 (Sump) and 1 W11545764 (Float switch)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Plainfield, CT 06354
Amanda R.
Job Details:
01/04/2024
Light blew customer replaced light bulb wouldnt come back on replaced control tested night light coming on ; dspstn on spec-tagged invntry: 1 W11182110 CNTRL-ELEC
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Mount Holly, NC 28120
Ryan S.
Job Details:
01/04/2024
"Customer complained display intermittently changes time, loses time, turns off. Checked power, has proper power and good connection. Replaced control board from pre id parts. Reassembled ran oven to verify proper operation."
We serviced a
ELECTROLUX WASHER
Model EFLS627UIW2
Near Norton, MA 02766
Aimee Z.
Job Details:
01/04/2024
Installed valve and Tested wash filled cold and hot. Found the disp draw crack and leaking water out dispenser ; ordrng 1 5304514792 (Disp draw) and 1 5304515237 (Disp front)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near North Attleborough, MA 02763
Aimee Z.
Job Details:
01/04/2024
"Installed new , contel ui and pump and tested. There was an error code for door latch. Customer called and said had error with f5 for door latch. He wanted added to order never received messagesWill order new latch; ordrng 1 WPW10653840 (Latch) and 1 Wpw10653840 (Latch), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW
Near Springfield, MA 01105
Roger R.
Job Details:
01/04/2024
"No serial number on unit. Called office and was told they need to contact warranty company to get serial number for unit. Then they call call back for service. No work done, no service performed"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Chicopee, MA 01022
Roger R.
Job Details:
01/04/2024
Found unit making a loud screeching noise during counter clockwise agitation stroke. This can only be coming from inside the gear case. Will order new gear case and related parts. return to install. ; ordrng 1 W11454372 (GEARCASE) and 1 W10721967 (CAM KIT)
We serviced a
LG LAUNDRY CENTER
Model WM3488HW
Near Chicopee, MA 01022
Roger R.
Job Details:
01/04/2024
"Installed new drain pump and tested, all ok now. ; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Clover, SC 29710
Mitch H.
Job Details:
01/04/2024
Tested and found heater and all thermal fuses and high limit good. Has correct voltage. Checked and found neutral wire not tight and loosing connection. Secured and tightened all connections. Dryer now operating properly.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near West Hartford, CT 06119
Chuck M.
Job Details:
01/04/2024
"Customer complaint is that dryer is not heating. Tested element, thermostats and voltage. Found 120V from L1 to neutral and 120V from L2 to neutral. No voltage from L1-L2. Electrical issue."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near West Hartford, CT 06119
Chuck M.
Job Details:
01/04/2024
Customer complaint is that washer was noisy. Found washer was not leveled. Leveled washer and Ran washer on normal cycle. Washer checked ok.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
01/04/2024
Left scrubber with customer.
We serviced a
KITCHENAID OVEN
Model KFID500ESS02
Near Glastonbury, CT 06073
Jeremy B.
Job Details:
01/04/2024
Customers complaint is cooktop keep beeping. Found induction control locked up and needs new module. Have to keep resetting power but keeps locking up and freezing. No ETA on parts quoted customer.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Wethersfield, CT 06109
Jeremy B.
Job Details:
01/04/2024
Arrived and pressed cancel button and dishwasher started draining. Entered diag and ran self test then started normal cycle all checks on cant duplicate any problems.
We serviced a
JENN-AIR RANGE
Model JDS9860BDB
Near Wethersfield, CT 06109
Jeremy B.
Job Details:
01/04/2024
Found bake mot heating found open element. Needs new.
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near South Windsor, CT 06074
Gary V.
Job Details:
01/04/2024
"Customer concern is leak, cycled unit multiple times and did not detect any leaking at this time. All functions test normal."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Windsor, CT 06095
Gary V.
Job Details:
01/04/2024
"Inspected and found ice maker no longer cycling, replaced ice maker again and cycled, filled with water and tested fine. Please allow 48 hours for ice production.; dspstn on spec-tagged invntry: 1 W11284458 ICE MAKER and 1 WPW10179146 VALVE"
We serviced a
GE DRYER
Model GFD14ESSNWW
Near Simsbury, CT 06070
Chuck M.
Job Details:
01/04/2024
Customer complaint is that dryer was not blowing out. Inspected and found moisture inside dryer. Customer has another dryer connected to same exhaust causing moisture in dryer. Removed flex from dryer and found blower is working properly. Informed customer that dryer needs 4 inch ventilation individually.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Franklin, MA 02038
Aimee Z.
Job Details:
01/04/2024
Installed new suspension rods complete
We serviced a
SAMSUNG REFRIGERATOR
Model RFG237AARS/XAA
Near Franklin, MA 02038
Aimee Z.
Job Details:
01/04/2024
Found the evap fridge block off ice needs new cover evap complete. Also has a error code of 88 88Communication errors Sent estimate for evap cover not main control.Customer not repairing
We serviced a
FRIGIDAIRE OVEN
Model FFGF3054TSD
Near Chicopee, MA 01013
Chris B.
Job Details:
01/04/2024
"Complaint that the burners are not lighting up properly. Found bad burners on right rear and front, quoted for parts and labor. Trip fee already collected through the office. Collected parts and labor and waive trip fee into labor. ; ordrng 1 316438400 (X-Large Burner) and 1 316438200 (Small Burner)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Chicopee, MA 01013
Chris B.
Job Details:
01/04/2024
Replaced all parts and refrigerator working normal. Ran IM diagnostic test and cycled through correctly.; dspstn on spec-tagged invntry: 1 W11224256 CNTRL-ELEC and 1 W11658802 ICE MAKER
We serviced a
ELECTROLUX DRYER
Model EFMG517SIWO
Near East Longmeadow, MA 01028
Mike K.
Job Details:
01/04/2024
"Cs say they can only do half loads, full loads and will not tumble.Can stop tumbling by hand. Belt was replaced by us last August. Belt is not slipping on tub and looks to be in fine shape, no cracks or damage found.Slipping on motor pulley. Found idler arm sticking and it is what adds pressure to belt, loosened idler arm, cleaned and moving freely.Cannot stop tub with arm now in testing.; ordrng 1 134719300 (Belt)"
We serviced a
KITCHENAID DISHWASHER
Model Kdfe104hps1
Near Longmeadow, MA 01106
Mike K.
Job Details:
01/04/2024
"Complaint of not cleaning well. Ran normal cycle, filled fine, wash motor running fine. Cancelled and drained fine.No errors in history, verified movement of both spray arms. Heater operating fine at end of test cycle.Everything testing fine. Not using rinse aid. Suggested using rinse aid, running water at sink until hot before starting dw. Using high temp wash, regular cleaning of filter, making sure nothing is hitting mid level spray arm.Not cleaning dishes before putting into dw, just scraping off"
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Enfield, CT 06082
Mike K.
Job Details:
01/04/2024
"F7e5, shifter failure, error in history, cleared. Ran service test and passed fine. Visual inspection of lower unit.Found oil spray on stator and casing. Ordering Agitator, screw and gear case. 2x time.Office to contact when parts come in to schedule return ; ordrng 1 W11550891 (Agitator) and 1 W10752187 (Screw) and 1 W11393685 (Gear case) and 1 W10734521 (Clutch), dspstn on spec-tagged invntry: 1 W11429620 CNTRL-ELEC"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Bozrah, CT 06334
Amanda R.
Job Details:
01/04/2024
Going from sensing to done capacitor bad replaced tested operation normal ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Huntersville, NC 28078
Robert A.
Job Details:
01/04/2024
"Cx complaint that the unit is building grey water in the unit when its not being used. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle, all components passed with no issues. I checked the drain tube to the disposal, it has a high loop as needed at the top of the cabinet. However it also had a low dip when it exits the disposal allowing water from the disposal to enter the unit. I corrected the drain tube position and tested the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Huntersville, NC 28078
Robert A.
Job Details:
01/04/2024
"Cx complaint that the unit is not completing cycles occasionally. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed but I did notice the basket is more wobbly than normal during the spin cycle. I moved the basket by hand from side to side as well, the basket is worn out at the gearcase shaft and needs to be replaced. The unit needs a new basket, washplate, suspension and hub drive to resolve the issue. Im ordering the parts for the return visit.2; ordrng 1 W10902814 (Washplate) and 1 W10752719 (Basket) and 1 W10528947 (Hub drive) and 1 W11130362 (Suspension)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Huntersville, NC 28078
Robert A.
Job Details:
01/04/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.