"Tested unit due to not spinning out on some cycle and found errors F0e1 load in drum wile running clean washer cycle, f4e1 heater relay error or no feedback signal, f0e2 over suds, found unit shutting off when on a spin cycle never ramping up, advised customer he needs to call protection plan spoke with landlord and due to having a 5 year extended warranty he needs t9 call them to get everything covered, customer will call and get everything sent over to us once we receive everything we can then order whats needed advised customer we would let him know when parts where in for next visit placed unit under p/a due to waiting on authorization ; ordrng 1 W11354541 (Stator) and 1 W11314361 (Rotor) and 1 W11325569 (Cntrl) and 1 W11316623 (Console)"

"Customer complained unit wont spin. Ran spin and found tub loose. Found gearcase splines and hub work down. Will need new gearcase, hub and wash plate. Quoted repair. Customer didnt want to repair. Collected trip fee via card."

"Customer complained of zapping noises and smell. Opened up unit found defective inverter and magnetron and microwave acu. Ordering Magnatron, microwave ACU, and inverter board. Scheduled return call with customer.; ordrng Customer complained of zapping noises and smell. W11325603 (Acu microwave); ordrd a W11578959 (Magnatron) W11578579 (Inverter board) ."

Returned to replace control board. Replaced board. Ran calibration to new board. Ran quick wash. Unit filled and started wash cycle. Verified proper operation.

"Customer complaint icemaker intermittently not working found icemaker had water in it, but water was not cold. Found baffle cannot find position needs new baffle also found icemaker error code E2 ordering icemaker scheduled return call with customer.; ordrng 1 WPW10479155 (Baffle) and 1 W11658802 (Icemaker)"

"Customer complained unit front left burner stays on high even when set to low. Also front right Elment is broken. Ordering 8 infinity switch, and 6 element. Informed customer office will call when parts come in. Called Randy and talked to Paula, unit is under third party warranty. ; ordrng 1 WP660532 (6 element.) and 1 WP3148953 (Infinity switch)"

"Customer complained unit has. No power, found no power to oven receptacle. Found breaker to oven wont flip to off or on. Informed customer to call electrician."

"Tested Ice machine and found unit not powering up tested voltage coming into unit and 120v present, removed top and checked power coming into controls 120v coming in tested coming out into display and main cntrl and no power. Unit is going to need new main cntrl and display customer will just replace unit with new"

"Checked over washer and found inner tub building up black flakes witch are getting on the clothing, found black flakes are from old dirt soap sitting on sides of tub and under Wash plate tried to remove wash plate but could not get it off, removed tub top for customer and used water to blow out all the sides of tub advised customer to use affresh and vinegar to clean unit every month advised this will stop build up and make unit clean again. Washer is operating to specs"

"Checked over unit and found ice in bin no water leaking at the time,customer showed me a video of water on ice maker witch looked like Moisture build up. Replaced ice maker and unit cycled and filled with not one leak. Checked all gaskets and they are sealing fan motors are running and unit is cooling properly. Advised it looks like moisture had built up on outer side of ice maker then went away unit is working to specs"

Checked over unit and found ice maker dripping water down inside of freezer causing icicles to form. Removed ice maker and cleared ice from mold ran a test on ice maker and found when filling with water after sitting for a min it would start to drip ice maker cracked and needs to be replaced. Will order new ice maker advised customer it will take a few days to get part and we will let know when in ; ordrng 1 WPW10190961 (Ice maker)

"Tested unit and found washer running the drain pump and never filling up, ran a diagnostics cycle and found error f3e1 pressure system fault. Replaced control under s code for parts and labor ran a calibration cycle and a wash cycle finding unit now operating to specs ; dspstn on spec-tagged invntry: 1 W11608056 CONTROL"

"Ran washer and found lid lock would keep locking and unlocking never starting a cycle, chcked lock and found broken causing it to not latch. Replaced faulty lock and recalibrated unit, ran a wash cycle and washer is now working and washing to specs ; used 1 W11670519 (DOOR LOCK) from stock"

"Inspected and found upper rack wheels broken, quoted and he will call if wants repaired."

"Inspected and found cabinet bent causing drum to rub against inner wall, took unit apart and adjusted cabinet to stop from rubbing, cycled and tested fine."

"Installed new suspension rods and cycled, tested fine ."

Replaced all parts and replaced the suspension that failed. Ran diagnostic cycle and all working normal.; used 1 W11130362 (SUSPENSION) from stock

"Disassembled. Removed and replaced compressor and related parts. Charged with nitrogen to 250psi, checked for leaks, none found. Allowed to sit under pressure for 20 minutes, no loss of pressure. Evacuated nitrogen, pulled vacuum for 20 minutes to ensure no nitrogen or non condensibles in system. Weighed in correct charge, 54g, of R600a refrigerant. Compressor operating and unit cooling properly."

"Checked and tested dryer. Found heating element open. Quoted customer for repair, customer approved. Disassembled dryer, removed and replaced element. Reassembled, tested, dryer now heating and operating properly. Collected for service on cc.; used 1 WP3387747 (Element) from stock"

Removed and replaced freezer door. Used heat gun to ensure proper seal around full perimeter of door. Door operating and sealing properly.

"Tested and ran diagnostics. Found F8E1 valve error. Tested washer, all other components tested good. Ordering valves and hoses. Checked part availability and scheduled return for 10/6 PM ; ordrng 1 W11688994 (Valve) and 1 W11688995 (Valve) and 1 W11316257 (Hose) and 2 W11316599 (Hose)s"

Tested and ran diagnostics. Found F6E0 communication error. Found no power from ACU to bake element. Checked and found part is NLA. Advised customer that part isnt available. We could replace UI but could not guarantee that would solve issue. Customer is going to let us know. Collected for service call on ck#1123

"Tested and ran diagnostics. Found F9E1 drain error and F6E1 communication error. Checked drain pump wiring. Found drain pump would work if wires were moved. No visible breaks. Checked connection at board, no issues. Ordering control and harness. Checked part availability and scheduled return for 10/7 AM ; ordrng 1 W11627517 (Control) and 1 W11731988 (Harness)"

Complain washer not draining and spinning properly and sometimes shuts down and doesnt even start a cycle placed drain pump tested washer is draining fine. The user interface does not respond. Took 8 to 10 attempts to get it to start. We need to order part.; ordrng 1 W11316623 (Control panel white)

Cust state not drying well on normal. Tested on timed dry is heater Found needs a coil pack; ordrng 1 WPW10328463 (Coil pack)

R 600Ran compressor in dianostics never built any frost The heater Is fine and no melting of plastic Watts 1.8Smell coming from in side beverage centerCalled tech line spoke with DanialWant us to leak check and call tech with photosEvap is none serviceable .Send compressor and filter dryer ; ordrng 1 W10163273 (Filter dryer) and 1 W11538055 (Compressor)

Fan running and amps are high no frost both evap Compressor hot Foundry needs sealed system work Failed compressor Cust buying new fridge 10 years

"Customer states 6-9 error message on both displaysConfirmed issue followed steps in service pointer for 6-0 error message, found both interfaces need replacement, parts are no longer available for unit.W10118735 NLA W10118734 NLA"

"Customer states unit not making ice, temps too warmConfirmed issue found incomplete frost pattern, would need to run leak check on sealed system, unit is only 2 years old, quoted customer but advised her to contact lg because their is likely a warranty on sealed system."

"Customer states unit cools properly that issue was addressed by prior company, but ice door does not openConfirmed issue found wire at door motor broken off at terminal. Not enough to make good repair, need to replace.Office will call when part is in; ordrng 1 WR60X10344 (motor duct door)"

Installed part tested okay

"Installed both parts, ran quick wash cycle, tested okay"

Found the latch broken and the bellows is torn and spin basket about to break. Advised Cust to buy new

This is a GE warranty. Brand new range Explained need to call GE or its a pay call.

Cust put washer and dryer out side in the element Washer is broken and rusting and neglected. So much more that no agitation Called trade care and had documentation .Spoke to Mary Case files # 20998535

Replaced icemaker. Cs to monitor.

"Ice build up in bottom of freezer, clogged evap drain. Steamed clear ice build up and removed rear drain and verified was clear. Poured glass of water into drain and drained fine."

"Complaint of not heating in bake cycle properly.verified bake element at 23 ohms and getting 240vac. Preheated to 350 fine. Let run through first cycle. 322- 383, 324- 382. yeah OK its all that testing basically she was at work and back OK reason for why are you having trouble with that but I ran a big cycle degrees swing a temperature was working everything I can test right now showing to work a deal with it doesnt cook well I I can only only test what I catastrophe I had to put a thermostat in here and I ran it for last 45 minutes I put a tray of meatballs in there and in a half hour I understand that completely I can only tell you just now I guess it right now everything work now I did it I did pull something apart do measurements put it back together as possible theres a loose connection in there and I never saw him back together I cant tell you the other than that and then right now it is average 350? when I put it for 315 I did that for the last 45 minutes on the broiler Kemono problem fireworks youre Apple fan works in a convection currents that on everything I could test was there a voltage is correct the actual Im readings on the heating elements are all good its all run it obviously if you say it again and we pass at this selfie because it doesnt fail anything is this you want to see a failure all right so everything is documentedcycle temps good.Ran convection fan and verified fan operation. Broil working."

"Installed wash motor, ran diagnostics cycle tested okay"

"Customer states cycle does not startConfirmed issue found door latch reading as open when door is shut, need to order and replace.; ordrng 1 W11412299 (Latch)"

Cust had cold water fixedInstalled control and pressure switch Ran through diagnostics complete

Found need new control and uiControl wasnt in for service ; ordrng 1 W10899481 (SS ui)

Installed new harness pulled penny out of a gait atopAnd ran diagnostics

"Complaint of rf burner not working properly, replaced burner and tested, heating fine but heard crackling at switch, replaced switch and operating fine"

"Unit not operating, F1e1 error on display, internal board error. Visual inspection, no physical damage to boar or wiring. Quoted for control/labor. Accepted. Paid in full over phone via cc; ordrng 1 W11620570 (Control)"

"Making noise while tumbling. Found build up of lint in blower wheel and vent leading to it. Cleared and unit running smoothly, glides/felt in good condition"

"Customer states unit intermittently gives error message SE Confirmed issue found would need to replace door assembly, comes with control and harness.Customer will call back if wanting to continue"

Complaint refrigerator will start off dispensing water fine and then start making a rattling noise in which case unit goes to a barely a trickle. I found complaint true. I found filter head tabs are flattened. Will need to replace filter head and water inlet valve at the same time to fix. No further issues found at this time with cooling.; ordrng 1 WPW10420083 (Valve) and 1 W11346623 (Filter head)

"Replaced upper fan for F8E0 original code lower fan would not turn on at all low or high or even hum. Upper fan would not turn on on low at all, but would go on high. Cycled power off to unit both fans started working perfectly fine. Replaced upper fan as it was still slow to turn on low. Lower fan is perfectly fine on both high and low settings after cycling power inspected harness extremely close to both fans unplugged each mole connector plugged each mole connector back in no frayed wires no broken wires. I suspect issue could be harness or main control again in nature. incoming voltages are correct and proper 246.3 across red and black 125.2 across black and white same across red and white same across green and black same across red and green."

Replaced previously ordered parts. Everything is now heating perfectly fine with no further issues found

Complaint oil residue on dishes after cycle has been completed still. Dishes still dirty at the end of the cycle as well. As silverware starting to rust. I found motor is the root cost of issues occurring unit will need new wash motor to repair. Customer declined repair today is going to replace dishwasher with a stainless steel style dishwasher.

Installed parts tested okay.; dspstn on spec-tagged invntry: 1 8194001 DOOR LINK KIT

"Disassembled. Removed and replaced control. Reassembled, ran control calibration and tested washer. Completed calibration and all functions operating properly."

"Complaint fabric softener dispenser is not draining still full of fabric softener still full of water at the end of every cycle. No matter what cycle selected I found inlet valves are failing ordering inlet valves, hoses and drawer to fix. No error codes in fault history.; ordrng 2 W11316599 (Hose)s and 6 WP596669 (Clamp)s and 1 W11752344 (Drawer) and 1 W11688995 (Valve) and 1 W11316257 (Hose) and 1 W11688994 (Valve)"

F3E1 Pressure Sensor Error or Drain Pump Running ContinuouslyS Code: S153EBEective Dates: 2/12/2025 - 12/31/2025 confirmed error code and constant drain pump running Replaced control tested all ok and calibrated washer

"Inspected and found faults for door vent and single speed motor, will order parts and return.; ordrng 1 W11416362 (Wash pump) and 1 W11414073 (Door vent)"

Complaint that the washer is making a loud roaring sound. Found failed gear case. Agitator couldnt be removed. Oil starting to leak out and will order all parts for a return visit. ; ordrng 1 W10752187 (Screw) and 1 W11550891 (Agitator) and 1 W10528947 (Hub) and 1 W11454734 (Gear Case) and 1 W11239857 (Belt) and 1 W10721967 (Clutch) and 1 2xFrameJob (2x Frame Job)

Installed parts user interface and vent tested all ok no

Worn out hinges and thimble on door and control settings will not respond. Will need to order parts. ; rqstng P&A on 1 WP2314293 (Upper fridge door thimble) and 1 WP2254473 (Bottom hinge) and 1 WP2254618 (Middle hinge) and 1 W11357371 (Control box) and 1 WP487576 (Lower washer)

Order part motor pump failure ; ordrng 1 W11613570 (Motor pump)

"Inspected and found f8e4 fault for leak, found water leaking from wash pump, quoted for repair and he will call us if wants to proceed with repairs."

Complaint that the refrigerator is not cooling properly. Upon arrival found unit unplugged. Powered it on for around 35min and found very little frost pattern. Will order all parts for a sealed system replacement. Office will call back to reschedule.; ordrng 1 W11580057 (Compressor Kit) and 1 W11109499 (Drier Filter) and 1 W11504445 (Coupler) and 1 W11504447 (Coupler) and 2 W11506619 (Coupler)s and 1 W11578570 (Coupler) and 1 W11547180 (Relay Start)

Complaint leaking somewhere. Unable to find a leak anywhere even when the ice maker and water dispenser are used. But the freezer door seal is in bad condition. Customer must call within seven days to have the 129 apply to the estimate.

Complaint that the dishwasher popped and smoke came out from the bottom. Found bad wiring connections to the dishwasher. Customer will call the installers for this problem. Mentioned to the customer to test for proper operation when the electrical is fixed. Mentioned to the customer to keep the breaker off til if verified by a technician. Collected trip fee.

"Complaint stopped at spin. Check in diagnostics no error codes. Ran automatic cycle test all tested ok both in agitate and spin, no error codes. Had to a run calibration all seems to be ok"

Found leaking fuel valve on the back of the fridge repaired declined for today. Custom will call us tomorrow if it goes with the repair.

"Inspected and found auto fill switch sticking causing unit to fill on its own, will order parts and call for return date.; ordrng 1 W11662334 (Auto fill switch) and 1 W11165546 (Valve)"

Inspected and found ice maker cycling wanting to draw water and there is no water connected to the refrigerator. shut the icemaker off and that stopped the noise. All of their functions test fine.

Address is 85 pineridge rd in Montgomery. Unit covered by S153EB per model/serial number. Unit stuck in manual drain. Replaced control and ran diagnostic cycle fine.; dspstn on spec-tagged invntry: 1 W11608056 CONTROL

Replaced all parts and washer running normal. 1yr warranty on parts and labor.

Found oven control erroring out F2 e1 keypad shorted tried to clear code but it came right back. Checked cntrl and found panel shorted will order new control. Advised customer we will call when parts are in due to out of stock ; ordrng 1 W11757145 (Cntrl)

"Inspected and found icemaker turned on and no water supplied to the refrigerator causing noise, turn the icemaker off, and that solved the noise problem."

Complaint that the washer would not start a cycle. Found error code F7E1 bad tachometer. Replaced part with TS# wW11513255 ran diagnostic cycle and unit working normal.

Helper ticket. Al parts replaced and range working normal.

"Inspected and found freezer door liner warped causing frost build up in freezer and cabinet needs to be caulked, will order parts and customer will call when door arrives. Customer is aware she needs to dispose of old door.; ordrng 1 12977880SQ (Freezer door) and 1 Wp482338 (Adhesive)"

"Checked over tub and found top of frame dented in causing unit to not sit correctly and will cause door to not close properly, will need to reorder a new tub advised and showed customer what to look for when received ; ordrng 1 W11120458 (Tub)"

Checked and confirmed issue with door hinge. Hinge is on order but not in yet. Will install on return. ; O-emld tckt

Found unit making a noise brand unit through service test noise come during drain pump test ordering new drain pump scheduled return call with customer. ; ordrng 1 W11542868 (Drain pump)

Customer complained unit tripping breaker. Found unit is plugged into outlet that has two other outlets on breaker. Found compressor pulling 6amps when starting. Ran forced defrost on all fans and unut dud not trip breaker while at home. Compressor kicked on after forced defrost stopped and breaker flipped. Went to breaker box and breaker was still on posting. Flipped breaker to off and back on and breaker is now not sending 120v to outlets. Breaker is faulty. Informed customer to call electrician to replace breaker.

"Customer complained display not working. Upon arrival ui not working, no display . Found dc voltage to display. Unhooked harness at top of freezer door and plugged back in, ui panel came back on and started working. Informed customer to could have just been a power outage issue. But everything is working as designed now. If issue persists they would need new UI. Ui part number (W11284720). Collected trip fee."

Tested and ran diagnostics. No stored error codes. Ran automatic test cycle. All components and functions operating as designed. No issues found with washer. Explained to customer that washer itself cannot generate lint. Advised customer to run clean wash cycle using Affresh. Washer operating normally and properly.

"Disassembled. Removed and replaced wiring harness. Reassembled, tested washer. All components and functions operating properly."

"Removed and replaced water line. Reattached hose from wall valve. Turned water back on. Tested dispenser and checked for leaks. Operating properly and no leaks. Entered diagnostics, ran test 56, no ice maker errors. Ran test 57, ice maker cycled and returned to home position correctly. Ran valve test 45, valve activated and ice maker filled properly. All tested good and operating properly."

Checked and ran diagnostics. Found F6E1 error. Not listed on tech sheet. Searched and found this is a control board error. Quoted customer for replacing control. Customer approved. Checked part availability and scheduled return for 10/6 PM. Collected full amount on cc.; ordrng 1 W11594188 (Control)

Installed new main cntrl and latch ran machine thew a diagnostics cycle under step 12 and unit went thew normally. Ran a wash then a spin cycle finding all operations now working to specs

Complaint that the dryer is not turning nor heating. Found blown thermal fuse. Quoted for parts and labor. Replaced part and unit working properly. Collected in full on customer Credit Card. Payment ran on different ticket.; used 1 WP3392519 (THERMAL FUSE) from stock

Complaint that the washer would keep running on its own. Found error code F3E1 bad pressure switch. Falls under the S Code: S153EB. ; ordrng 1 W11603810 (Control Board)

"F5e2 only error in history, lock failure, working fine in testing. Complaint is of unit not dispensing detergent. Cs had removed and cleaned dispenser. Ran test cycles and all fill valves working fine, detergent pump does hum. With unit not dispensing detergent and getting voltage to pump, quoted for detergent pump.Accepted. Collected in full via cc; ordrng 1 W11316271 (Dosing pump)"

"Cs did not answer call enroute, on. Replaced n arrival a note addressed to me said to come in. Called out and no response. Checked unit. Water was off/turned on in basement. Pulled unit out and ran 5 glasses of water through dispenser. No leak found. Advanced icemaker and no leak found. No water in catch pan. There is signs of water leaking under valve assy drain tube is also there. Poured water down evap drain and leaking right from connection to evap drain. Pulled out drain hose, blew out and reinserted, tested again and no leaks."

Installed manifold and repaired upper manifold. Tested all ok if it reoccurs preordered these two parts front cover W11267725 and rear manifold cover W11267726

Complaint water on the floor right rear banging noise and not spinning out the clothes. ran automatic diagnostics no error codes washer passed the test. Checked for leaks none found the drain hose is leaking slowly. Otherwise the washer is working fine. Customer instruction on loading procedures will need to order the drain hose. ; ordrng 1 W11244231 (Drain hose)

Found broken harness on freezer door causing failure order parts inner freezer door customer will call when the car arrives ; ordrng 1 LW11202405 (Freezer door)

"Unable to verify complaint at this time, all sounds normal customer instruction"

Pump Running - SP W11766193 - Special Project S153EB - Main Control - SCode S153EB PARTS/LABOR verified failure drain pump running none stop replaced part calibrated and tested all ok

Special Project #: S84638 Part & Labor within first 5 years of life.

Found under warranty took photo of purchase rect.Ran for codes none Tested bake broil and top burners All working as intended Went through Cust education

Found the oven never pre heats .Found the amps good on the ignition Needs new thermostat ; ordrng 1 WPW10636339 (Thermostat)

Found start devise offRe installed the start devise I plugged in my meter then fridge Found watts 77 degrees plus or minus 15 normal running @70 degree normal running is 84 wattsAlso building a frost pattern and the the discharge warm and compressor .Advised 24 to 48 hours . Is a empty apartment

Error f3 e 0Found the sensor in range replaced control and put sensor in.Pre heated to 350

Replaced all parts and unit running normal. No leaks detected.