We serviced a
KITCHENAID DISHWASHER
Model KDPE334GPS0
Near Matthews, NC 28105
Jeff L.
Job Details: 10/24/2023
Replaced UI unit ran and checked okCall complete
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Dudley, MA 01571
Angel R.
Job Details: 10/24/2023
"Installed new control and valve, tested cycle ran ok. No error codes."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Gastonia, NC 28052
Ryan S.
Job Details: 10/24/2023
"Customer complained unit not working. Found unit didnt have proper power. L2- neutral has 249.6v, L1-neutral has .80 v . L1-L2 has 249 v. Unit has issue with power, issue with neutral or something , checked power with unit unplugged and found same issue , Issue is with power at home. Informed customer she needs to pay and she just ignored the request. Said she took unit to neighbor house and it worked and started explaining why it wasnt the electrical, it was the dryer. Informed customers having a malfunctioning neutral can cause other parts in unit to malfunction which is possibly why unit wont work at all now. Left home and Called tech line to report findings. SR#7737630043."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Lisbon, CT 06351
Amanda R.
Job Details: 10/24/2023
Freezer Door broken on the lower left side that hooks onto freezer rails quoted for stainless door
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2406NS6A
Near North Attleborough, MA 02760
Aimee Z.
Job Details: 10/24/2023
5304512731. Cntrl not delivered to cust Called Mike part was delivered and sent back to providenceMike will call Cust when knows more information On where part is .Left latch with Cust ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Lancaster, SC 29720
Jonathan J.
Job Details: 10/24/2023
Complaint Dispenser keeps blowing water out fabric softener plastics broken. I replace a Dispenser basil assembly tested operations. No additional issues found no error codes in fault history. Everything working fine.
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS03
Near Fort Mill, SC 29715
Jonathan J.
Job Details: 10/24/2023
"Complaint touchscreen keeps rebooting itself you can press bake, and it will reboot itself trying to preheat. I can press microwave and it will reboot itself. I found F6E1F6 E2 F6 E3 error codes, and fault history. Lost communications between user interface and main control. Am ordering user interface and main control to fix.; ordrng 1 W11297728 (Ui) and 1 W11261167 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Fort Mill, SC 29715
Jonathan J.
Job Details: 10/24/2023
Complaint washer will not operate an any cycle other than delicate making abnormal noise. I found and cleared error codes F0e3 f2e1 f5e1. I found slider clutch has failed causing washer motor yo lock up causing f0e3 error code. No additional issues found with washer today. Lid is latching touch screen passed diagnostics test. Tub is no longer making a scraping noise when spin by hand. ; used 1 W10734521 (SLIDER) from stock
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Webster, MA 01570
Angel R.
Job Details: 10/24/2023
"Wrong part was ordered, start switch not the timer, also knob was not here. Found service pointer W11693378 pertaining to timer and knob, unit not starting. Will order timer and knob. ; ordrng 1 W11685947 (Timer) and 1 W11675852 (Knob)"
We serviced a
MAYTAG DRYER
Model DE212.00
Near North Brookfield, MA 01535
Chris B.
Job Details: 10/24/2023
Replaced all parts and dryer running normal. No more tumbling noises.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Attleboro, MA 02703
Aimee Z.
Job Details: 10/24/2023
Found the wire broken to drain pump and repaired and tested the the drain and spun complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Waterbury, CT 06704
Jimmy R.
Job Details: 10/24/2023
"Ran diagnostics and found errors F7e1 tachometer missing or wrong signal F0e9 off balance pause ran a self test cycle snd found unit would fill and never wash, checked actuator and found not engaging causing unit to shut down, replaced faulty actuator and recalibrated cntrl ran a wash and spin checked all functions unit is now washing and operating to specs ; used 1 W10913953 (Actuator) from stock"
We serviced a
MAYTAG OVEN
Model CWG4020AAB
Near Gastonia, NC 28054
Ryan S.
Job Details: 10/24/2023
Customer complained unit not heating. Found bad ignitor. Replaced from ts. Reassembled and unit now working as designed.
We serviced a
WHIRLPOOL KITCHEN
Model WDF331PAMS0
Near Belmont, NC 28012
Ryan S.
Job Details: 10/24/2023
Returned to install new sump ordered by previous tech. Installed new sump and reassembled. Ran service mode and all functions working properly. Verified proper operation.
We serviced a
GE WASHER
Model WSSH300G0WW
Near Somers, CT 06071
Gary V.
Job Details: 10/24/2023
"Inspected and found door latch not latching properly, quoted and she will call."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Fort Mill, SC 29715
Jonathan J.
Job Details: 10/24/2023
Elw program I replaced all previously ordered parts tested operations. No additional issues found dishwasher is now operating properly.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Belmont, NC 28012
Ryan S.
Job Details: 10/24/2023
Customer complained timer broke at knob. Replaced timer and knob from pre id ts. Ran unit after to test function. Verified proper operation.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Stanley, NC 28164
Ryan S.
Job Details: 10/24/2023
"Customer complained door has to be almost slammed to close. Inspected door and both door switches are clicking and Working, found unit will run most times but door needs to be pressed sometimes. Ordering inner door assembly per service pointer W11493384, also found inner light not working, turntable working and door switches working, but found relay 4902 not sending power to light. Ordering microwave control and microwave light . If sending another tech make sure they have rivet gun. Schedule return call for ; ordrng 1 W11684570 (Inner door assembly) and 1 WPW10128850 (Slider arm) and 1 W11325786 (Control) and 1 W10886919 (Halogen light)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG02
Near Fort Mill, SC 29708
Mitch H.
Job Details: 10/24/2023
Checked and found freezer door liner pulled away from door frame. Appears that door has too much foam n it and pushed liner out. Ordered freezer door. Advised customer that door will ship directly to them and they will need to inspect door for damage and call to schedule.; ordrng 1 LW10914389 (Freezer door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near Rock Hill, SC 29732
Mitch H.
Job Details: 10/24/2023
Checked and found left side top rack adjuster wheel broken off. Called and checked part availability and scheduled return visit for 10/28 8-1; ordrng 1 W11545795 (Adjuster)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Rock Hill, SC 29732
Mitch H.
Job Details: 10/24/2023
"Found washer unplugged on arrival. Plugged back in, entered diagnostics, no stored error codes. Ran manual tests for both valves, agitate and spin, no issues. Ran control calibration, completed correctly. Ran automatic test, completed with no issues. Unable to duplicate complaint. Washer operating as designed.; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Clover, SC 29710
Mitch H.
Job Details: 10/24/2023
"Checked and found wire loose from thermal cut off. Secured wire, tested dryer, now heating and operating properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near York, SC 29745
Mitch H.
Job Details: 10/24/2023
"Tested and ran diagnostics. No stored error codes. Ran full diagnostics cycle. Completed properly with no issues. Ran dishwasher on Normal wash cycle, let run for 15 minutes, operated properly. Cancelled cycle, unit drained properly. Tried running normal cycle a second time, this time when start lights only flash and will not start. Cancelled, entered diagnostics, still no error codes. Ordering console and control. Advised customer that office will call when parts arrive.; ordrng 1 W11637581 (Control) and 1 W11612307 (Console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Sharon, SC 29742
Mitch H.
Job Details: 10/24/2023
"Confirmed purchase date and took picture of receipt. Tested and found ice cycling and operating properly but valve not filling. Checked valve and found it not opening properly. Ordering valve. Checked part availability and scheduled return visit for 10/30 8-1; ordrng 1 w11645245 (Valve), dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model Fghb2867tf0
Near Westfield, MA 01085
Mike K.
Job Details: 10/24/2023
Ice tray had broken dree from icemaker. Quoted for labor/icemaker and approved. Replaced icemaker and cs to monitor; dspstn on spec-tagged invntry: 1 243297613 ICE MAKER
We serviced a
WHIRLPOOL DISHWASHER
Model WDF530PAYM3
Near Northampton, MA 01062
Mike K.
Job Details: 10/24/2023
"Grind no sound when draining, found pump and sump area heavily gouged and piece of glass removed. Looks to be functional with new drain pump. Quoted for pump/labor and approved. Replaced drain pump and testing fine.; dspstn on spec-tagged invntry: 1 WPW10482480 MOTOR/PUMP , used 1 WPW10348269 (DRAIN PUMP) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Hadley, MA 01035
Mike K.
Job Details: 10/24/2023
"Under 1yr wp warranty per service bench. Complaint of not starting/running.Turned on and unit started as normal, went through fill and into wash fine. Cancelled and drained fine.Started and stopped multiple times with cs watching, when she tries she cannot start it. Daughter and son both had problems with it as well.With three people having trouble starting, even though starting with no issue for me, Will order console as possible another would be more sensitive. I Explained that it very well could be the same, as it feels normal to me. If so there is nothing wrong with unit and their choices at that may have to be to sell and by a model with easy to push buttons, showed a Maytag online with touch sensitive buttons for example.; ordrng 1 W11626077 (Hmi control)"
We serviced a
GE WASHER
Model GFW450SSK0WW
Near Hadley, MA 01035
Mike K.
Job Details: 10/24/2023
"Complaint of making noise in spin. Found basket wobbly inside tub, can actually move several inches (normally has no play at all) bad bearing/basket. Basket/tub assys showing as nla. Unit unrepairable.Service call collected prior to visit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Windham, CT 06226
Jeremy B.
Job Details: 10/24/2023
Needs new compressor just like what was diagnosed back in April but never replaced ; ordrng 1 W11656989 (Compressor) and 1 Xtratime (Xtra time)
We serviced a
KITCHENAID COOKTOP
Model KCGS950ESS02
Near Coventry, CT 06238
Jeremy B.
Job Details: 10/24/2023
Received wrong electrode needs left front. ; ordrng 1 W10541843 (Left front electrode)
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104HPS1
Near Coventry, CT 06238
Jeremy B.
Job Details: 10/24/2023
Wash motor not washing soap away soap left at bottom of sump. Replaced and tested all checks ok. ; used 1 W11665769 (MOTOR/SUMP) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Vernon, CT 06066
Jeremy B.
Job Details: 10/24/2023
Water leaking from water valve in the back. The valve is corroded and customer must change. Water line. Will order new valve. Fresh food door warped at bottom and gap between liner and casing needs silicone. Light bulb blown and not the screw in type customer cant change needs new bulb. ; ordrng 1 W10803941 (Fresh food door) and 1 WPW10279909 (Valve) and 1 W11502762 (Bulb) and 1 WP482338 (Adhesive)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KBS1
Near Vernon, CT 06066
Jeremy B.
Job Details: 10/24/2023
Installed new clip and tine still loose and bowls falling down. Will try to replace rack and tine. ; ordrng 1 W11672788 (Rack) and 1 W11186528 (Tine)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Windsor Locks, CT 06096
Gary V.
Job Details: 10/24/2023
"Installed harness and pre valve, cycled and unit now working properly. All other functions test fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ0B
Near Waterbury, CT 06708
Jimmy R.
Job Details: 10/24/2023
"Checked over fridge and found no air blowing into fridge section and could not hear any fan, checked evap fan and found bound up on ice causing no cooling in fridge removed Ice and fan is now blowing and operating to specs"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Springfield, MA 01107
Roger R.
Job Details: 10/24/2023
"Found both seals pulling out of door channels. Will need new seals for both doors. Will order and return ; ordrng 1 W10838574 (Seal, door ref) and 1 W10861499 (Seal, freezer door)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Springfield, MA 01109
Roger R.
Job Details: 10/24/2023
"Unit under warranty period from previous repair. Found actuator failed again. Checked cam for proper operation, all okay. Replaced actuator and unit working properly again. Found no abnormalities with gearcase or hub or cam. All okay. Unable to determine cause of shifter failure."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Hampton, CT 06247
Amanda R.
Job Details: 10/24/2023
Since April unit was not completing cycle beeping and flashing error entered diagnostics cant see error started quick cycle couldnt duplicate issue ; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Windsor Locks, CT 06096
Gary V.
Job Details: 10/24/2023
"Installed new ice maker and cycled, and filled with water, please allow 24 hours for ice production."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ01
Near Worcester, MA 01604
Angel R.
Job Details: 10/24/2023
"Parts accidentally went to office, will need to reschedule.;"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Worcester, MA 01604
Angel R.
Job Details: 10/24/2023
"Found two legs cracked and tub ring cracked, checked suspension and was ok. Floor a bit unleveled, tested unit with load of towels and tested ok. Quoted customer on new legs, tub ring and labor and they have decided to decline proceeding with repairs as they are on a fixed income.; ordrng 1 W11550886 (Tub ring) and 1 W11213957 (Leveling feet)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFFH20F3QWG
Near Worcester, MA 01604
Angel R.
Job Details: 10/24/2023
Found proper voltage going to compressor but compressor not turning on. Unit was disconnected for several days at the point of this visit. Also observed defrost timer was cracked will order a new one as well as compressor and starter and capacitor. Will need sealed system tech as well as two slots.; rqstng P&A on 1 240550938 (Compressor) and 1 297259515 (Start device) and 1 297286803 (Run capacitor) and 1 5304516309 (Defrost timer)
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Worcester, MA 01607
Angel R.
Job Details: 10/24/2023
"Installed new gear case, washplate and slider. Tested ok.; used 1 W10734521 ( Slider) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Waterbury, CT 06708
Jimmy R.
Job Details: 10/24/2023
"Checked over unit and found heater not cooling on again to defrost unit found evap frozen over not allowing air to flow over to fridge. Placed unit into a defrost cycle and found heater would not come on, melted ice and found brown heater wire in new harness had burnt not allowing power to heater. Fixed wire and connection to stop from happening again checked heater in a diagnostics and heater is now coming on and unit is now cooling to proper specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Windsor, CT 06095
Gary V.
Job Details: 10/24/2023
"Inspected and found right side ff door is not square and resting flush with cabinet and bottom seal not sealing, causing loss of cooling, needs new door, will order and customer will call when door arrives. Allow 6-8 weeks for door to be shipped.; ordrng 1 W11449026 (Right side ff door)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near East Windsor, CT 06088
Gary V.
Job Details: 10/24/2023
"Inspected and found leak coming from drain hose, will submit estimate and call.; rqstng P&A on 1 W11551765 (Drain hose), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model BC20TW
Near East Windsor, CT 06088
Gary V.
Job Details: 10/24/2023
"Installed new comp and filter drier, ran vacuum and no leaks detected, recharged unit and cycled on, frost pattern developed and tested fine now. Please allow 24 hours for temps to regulate. Customer signed damage waivers."
We serviced a
WHIRLPOOL RANGE
Model JES1750ES1
Near East Windsor, CT 06088
Gary V.
Job Details: 10/24/2023
"Inspected and found f8e0 cooling fan fault, replaced fan motor and cycled, tested fine.; used 1 W11107275 (BLOWER PRIOR TO 8/30/17) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near West Hartford, CT 06117
Chuck M.
Job Details: 10/24/2023
Customer complaint is that washer is not rinsing rinsing detergent out of clothes. Customer has a pillow case that he has for example. Could not determine or detect anything unusual. Washer checked ok. ; dspstn on spec-tagged invntry: 1 W11038689 VALVE
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near New Hartford, CT 06057
Chuck M.
Job Details: 10/24/2023
Customer complaint is that washer had error code F9e1 long drain. Cleared filter. Washer checked ok. ; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKB0
Near Springfield, MA 01108
Chris B.
Job Details: 10/23/2023
Complaint that the unit is giving out a error code F8E4. Found water in the drip tray. Found unit unleveled. Adjusted the feet and straighten out the dishwasher and ran diagnostic test twice with no leaks detected and unit running normal.
We serviced a
WHIRLPOOL RANGE
Model KSEG700ESS0
Near Coventry, CT 06238
Amanda R.
Job Details: 10/23/2023
Made loud noise for like 5seconds preheated oven to 350 couldnt duplicate noise
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HPA01
Near Troutman, NC 28166
Vincent O.
Job Details: 10/23/2023
Found unit doa upon arrival. As soon as unit was moved it turned on. Checked connections and verified all secure. Order and replace pump and UI. ; ordrng 1 W11539855 (Pump) and 1 W11325205 (Ui)
We serviced a
SAMSUNG RANGE
Model NE59J7850WS/AA
Near Mansfield, MA 02048
Aimee Z.
Job Details: 10/23/2023
Found the oven sensor under 800Also broil element broken; ordrng 2 DG32-00002B (Oven sensor)s and 1 DG47-00037A (Broil element)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Charlotte, NC 28214
Robert A.
Job Details: 10/23/2023
Cx complaint that the units fan is not working. I inspected the unit to confirm the complaint. I found the fan motor has uneven airflow and I can hear friction. The unit needs a new vent fan assembly to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11441128 (Vent fan)
We serviced a
FRIGIDAIRE DISHWASHER
Model FGIP2468UD2A
Near Westfield, MA 01085
Mike K.
Job Details: 10/23/2023
"Door switch was stuck in closed position while open. Reset switch and Replaced user control. Unit states cycle fine, filled and went into wash, cancelled and drained fine"
We serviced a
AMANA RANGE
Model AGR6303MMW0
Near Columbia, CT 06237
Jeremy B.
Job Details: 10/23/2023
Arrived and there was no answer. Called customer and they said range is in New Haven. Some how the address isnt correct. Will need to call back for service.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near East Hartford, CT 06118
Amanda R.
Job Details: 10/23/2023
Both waters were turned off turned on filling and advancing normally
We serviced a
MAYTAG WASHER
Model MVWP576KW0
Near Cherryville, NC 28021
Ryan S.
Job Details: 10/23/2023
"Customer complained unit filled up and wouldnt drain woundnt do anything. Customer had unit in basement when I was here last time, when they moved it to the laundry room the drain pump had came unplugged. Plugged in drain pump and unit started draining. Ran service mode and all functions working. Verified proper operation."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near South Windsor, CT 06074
Amanda R.
Job Details: 10/23/2023
64 error complaint that unit is leaking water from sink back feeding into unit even when not being used needs to support drain hose higher then port on garbage disposal leveled unit ; dspstn on spec-tagged invntry: 1 WPW10531320 DRAIN PUMP
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JS3
Near York, SC 29745
Mitch H.
Job Details: 10/23/2023
Checked and tested range. Found unit does not have proper voltage incoming from outlet. Reading 120v on L1 and only 2.2 volts on L2. Advised customer that they will need to have outlet and wiring checked.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2
Near Hartford, CT 06103
Ruben C.
Job Details: 10/23/2023
Replaced motor and vent tested operation normal did not hear noise cust says it happens at 46 min this is when dispenser opens did not hear any abnormal sound if cust call back order dispenser
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Denver, NC 28037
Ryan S.
Job Details: 10/23/2023
"Customer complained unit cust off and wont cut back on right away. But will cut on after awhile. Replaced motor and fan wheel , no other issues found. Verified proper operation. ; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL"
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Stanley, NC 28164
Ryan S.
Job Details: 10/23/2023
"Installed part ordered by previous tech order, UI panel. Connects power to unit and found Ui not responsive. Found no dc voltage from acu. Found 240voltage to unit. Ordering acu per service Manuel. ; ordrng 1 W11448962 (Acu)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Waterbury, CT 06708
Jimmy R.
Job Details: 10/23/2023
"Installed new diffuser,cntrl and thermistor set temps in fridge and freezer advised customer unit needs 24 hrs so temps can regulate also advised leaving tall items next to damper will block air flow and freeze the items on top shelf all tall items should be forward or on the door. ; dspstn on spec-tagged invntry: 1 W11196400 CNTRL-ELEC 1 W11645127 DAMPER CNTRL , and 1 WPW10384183 THERMISTOR"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Huntersville, NC 28078
Robert A.
Job Details: 10/23/2023
"Cx complaint that the unit is not heating. In inspected the unit to confirm the complaint. I found the unit is getting 245v from the wall and at the terminal block. The element had a break, I replaced the part with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 WP3387747 (ELEMENT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Huntersville, NC 28078
Robert A.
Job Details: 10/23/2023
"Cx complaint that the unit was smoking while it was running. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. I checked under the unit and all looked fine. I checked the control board area to see if there was any thermal damage, all is good. I calibrated the control board as well by running a calibration cycle. At the moment the unit is working as designed. I suggested to the cx to record the issue if it occurs again."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Huntersville, NC 28078
Robert A.
Job Details: 10/23/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER
We serviced a
BOSCH REFRIGERATOR
Model B20CS80SNS/02
Near Franklin, MA 02038
Aimee Z.
Job Details: 10/23/2023
Found the condenser fan not running.; ordrng 1 601016 (Condenser fan)
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 10/23/2023
Wash motor not washing lower rack. The wash motor is very weak. Found the rails on lower rack damaged and the rack not staying in place needs both rails and supports. Customer has a extended warranty and will have them dispatch a ticket swpra39e44fc-1; O-emld tckt
We serviced a
JENN-AIR DISHWASHER
Model JDPSG244LS2
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 10/23/2023
Lower wash arm came off and plastic melted on heater. Needs new wash arm. ; ordrng 1 W11550888 (Wash arm)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW03
Near West Hartford, CT 06110
Jeremy B.
Job Details: 10/23/2023
Customers complaint is food still not freezing properly. Found freezer loaded with food blocking tbe air vents. I did put gauges on and took readings found no signs of leaks but I did pull another vacuum and recharged with 47g of r600a. Showed customer proper way to load freezer.
We serviced a
KITCHENAID DISHWASHER
Model KUDS01DJSS0
Near Huntersville, NC 28078
Robert A.
Job Details: 10/23/2023
"Cx complaint that multiple buttons do not work and the upper wash arm separated. I inspected the unit to confirm the complaint. I found the unit start and the wash motor works fine. However the 3 buttons on the left do not work at all. I cycled the power, the buttons still did not work. The unit needs a new UI panel and control to resolve the issue. The UI and control are listed as N/A. Im ordering the parts for the return visit.; ordrng 1 8269954 (UI panel) and 1 8528172 (Control board) and 1 WPW10077863 (Feed tube assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS00
Near Middletown, CT 06457
Jeremy B.
Job Details: 10/23/2023
Ice build up on evaporator causing poor cooling in fresh food section needs new control and evap cover. ; ordrng 1 W11333076 (Control) and 1 W11167902 (Evap cover)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 10/23/2023
Customers complaint is temps seem off. Found freezer set to 7 and fresh food at 4 found even frost pattern all checks ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302EPA02
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 10/23/2023
Door gaskets are earring and mullion not closing properly needs new. Quoted customer and declined to pay any money including the service fee so I left. Please charge service fee.
We serviced a
MAYTAG RANGE
Model MES8800FZ5
Near New Braintree, MA 01531
Roger R.
Job Details: 10/23/2023
Installed new console for control panel. All checks okay.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Spencer, MA 01562
Roger R.
Job Details: 10/23/2023
Checked unit for abnormal noises. All checks okay at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Fort Mill, SC 29708
Mitch H.
Job Details: 10/23/2023
"Removed and removed pump/motor assembly. Tested dishwasher, first start GFI breaker tripped when cycle was canceled and drain pump started. Reset breaker, tested dishwasher 3 more times. Started 3 different cycles, let unit fill and begin washing, cancelled cycles, let unit drain. Operated properly on all 3 cycles, no breaker tripped.; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Fort Mill, SC 29715
Mitch H.
Job Details: 10/23/2023
"Removed and replaced condenser fan motor and blade. Reassembled, plugged back in, operating normally and quietly. Found that fan blade wan cracked where it goes n motor shaft."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Fort Mill, SC 29715
Mitch H.
Job Details: 10/23/2023
"Removed and installed outer door. Tested, operating properly."
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Tolland, CT 06084
Amanda R.
Job Details: 10/23/2023
The hub and agitator stripped quoted
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2611LWJA
Near Fort Mill, SC 29707
Mitch H.
Job Details: 10/23/2023
"Checked and found refrigerator leaking from drain line. Will need to be replaced. Attempted to call landlord, got voicemail. Left message with findings and quoted balance. Asked her to call us back and authorize repairs. Ordering drain line pending approval.; ordrng 1 241957901 (Drain line)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Indian Land, SC 29707
Mitch H.
Job Details: 10/23/2023
Checked and found door dropped when opened. Replaced bushings and adjusted springs. Door now operating properly.; dspstn on spec-tagged invntry: 2 WP8268990 BUSHING
We serviced a
WHIRLPOOL DRYER
Model WED8500DC4
Near Denver, NC 28037
Ryan S.
Job Details: 10/23/2023
"Customer complained of loud squeal noise, found belt pully defective. Replaced part and belt from ts. Reassembled unit. Verified proper operation. ; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
SAMSUNG WASHER
Model WF50R8500AV
Near West Hartford, CT 06117
Chuck M.
Job Details: 10/23/2023
Installed dispenser drawer and tested. Washer checked ok.
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS20
Near New Britain, CT 06053
Chuck M.
Job Details: 10/23/2023
Received wrong blowers. Ordered correct 2 blowers.W11598119 ; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near West Springfield, MA 01089
Mike K.
Job Details: 10/23/2023
"Unit under 1yr wp warranty per service bench.Will not start. Found incorrect voltage at terminal and at wall. Electric issue. Advised to contact us if still having issue when unit has full voltage, but would not function with voltage as found."
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Holyoke, MA 01040
Mike K.
Job Details: 10/23/2023
"Rent a center unit.Unit was unplugged on arrival, plugged in and went directly into drain, as was the complaint. Allowed to finish manual drain.No mod/serial tag on unit. Notified cs without tag cannot verify warranty. Advised to contact rent a center because of lack of tag.Ran diagnostic cycle after drain complete and finished fine.F5e3, lock fault only error in history. Cleared and tested fine in diagnostic cycle."
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Holyoke, MA 01040
Mike K.
Job Details: 10/23/2023
"Replaced controls for not signaling when buttons pressed, testing fine, completed diagnostic cycle fine"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Plainville, CT 06062
Chuck M.
Job Details: 10/23/2023
Installed basket and tested. Ran diagnostics test cycle successfully. Washer checked ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near South Hadley, MA 01075
Mike K.
Job Details: 10/23/2023
Covered under wp authorization. Door panel rusting by vent. Replaced panel
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25N4MKZ04
Near Chicopee, MA 01020
Mike K.
Job Details: 10/23/2023
Unit is under 1yr wp warranty per service bench. Not cooling. Found evap covered in frost and wire to defrost heater loose in connector. Corrected and steamed clear evap.Also complaint of rust colored spotting on both doors and handles. Would not come off in trying to clean. Ordering doors and handles.Cs to let us know when parts come in and inspect for damage so office can schedule return.; ordrng 1 LW10912110 (Rf door) and 1 LW10911757 (Fr door) and 2 W10879677 (Door handle)s
We serviced a
MAYTAG WASHER
Model MHW5500FW
Near Simsbury, CT 06070
Chuck M.
Job Details: 10/23/2023
"Customer complaint is that washer control panel works intermittently. Tested control panel and it started glitching. Ran diagnostics and found error codes F9e1 long drain. F3e1, F8e1, F5e2, Control Panel has not yet been received. Will use on return visit. ; O-emld tckt"
We serviced a
WHIRLPOOL DRYER
Model MED6200KW1
Near Webster, MA 01570
Roger R.
Job Details: 10/23/2023
Found front drum seal out of place and rubbing. realigned and checked. All okay now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Northbridge, MA 01588
Roger R.
Job Details: 10/23/2023
Installed new control for the refrigerator. Checked refrigerant level and checks properly.
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Sutton, MA 01590
Roger R.
Job Details: 10/23/2023
Replaced rear bulkhead due to paint chipping and peeling. All okay.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Charlotte, NC 28212
Jeff L.
Job Details: 10/23/2023
Customer was elderly and could not read how to reset the filter light I show them how to do it and explain this would be their one time customer education call unit ran and checked OKCall complete
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Charlotte, NC 28212
Jeff L.
Job Details: 10/23/2023
Unit 315-102When I arrived customer spoke to me thru the telephone to translate to English she said the maintenance man came by this morning and since the. She has been able to wash clothes. I checked unit for any fault codes none were found. Advised customer this would be there one and only customer education Call complete ; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR
We serviced a
AMANA MICROWAVE
Model AMV2307PFB07
Near Charlotte, NC 28277
Jeff L.
Job Details: 10/23/2023
The unit number is 2413Found terminal broke off of turn table motor replaced motor unit ran and checked okCall complete