We serviced a
JENN-AIR DISHWASHER
Model JDB8200AWPO
Near Longmeadow, MA 01106
Roger R.
Job Details: 07/14/2023
Tried calling when on way but got voice mail. Customer canceled at door. Couple in a divorce and the wife made the appointment without approval from husband and husband was at door and said service not needed. NO WORK PERFORMED
We serviced a
LG REFRIGERATOR
Model LFX25973D/00
Near Northampton, MA 01062
Mike K.
Job Details: 07/14/2023
Clogged drain causing sheet of ice in freezer and leaking onto floor. Steamed clear drain and ice build up.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Northampton, MA 01060
Mike K.
Job Details: 07/14/2023
"On arrival heard unit trying to drain. Found fork under overflow switch, cleared and unit completed drain. Attempted to use and buttons unresponsive. Start/cancel/control lock work, options work, but none of the cycle optionsLet unit run and verified unit filled and wash motor is running. Drained fine.Ordering user interface. Office to contact customer when authorization is received and part comes in to schedule return; ordrng 1 W11395600 (User interface / console), dspstn on spec-tagged invntry: 1 WPW10591570 MOTOR/SUMP"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FHSS2635TF6
Near Amherst, MA 01002
Mike K.
Job Details: 07/14/2023
"Unit is leaking onto floor, ice in bottom of freezer. Found clogged drain line. Steamed and would not clear, removed drain hose from back of unit and cleared from there."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN708MPS00
Near Charlotte, NC 28214
Robert A.
Job Details: 07/14/2023
"Cx complaint that the built in unit sits crooked from damaged feet. I inspected the unit to confirm the complaint. I found the rear left foot was not sitting correctly in position causing the crooked position. I correct the position of the foot. I found the handle is stripped in allowing the right handle to be secure. The unit is sitting correctly now, but Im ordering the handle to resolve the issue.; ordrng 1 W10783284 (RC handle)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Dudley, MA 01571
Amanda R.
Job Details: 07/14/2023
Complaint not cooling in ff section damper holes in freezer clogged with ice build up removed ice defrost drain not clogged doors sealing normally ; dspstn on spec-tagged invntry: 1 WP488881 WASHER
We serviced a
WHIRLPOOL DRYER
Model WED5620HW0
Near Putnam, CT 06260
Amanda R.
Job Details: 07/14/2023
Replaced console tested operation normal
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Shrewsbury, MA 01545
Chris B.
Job Details: 07/14/2023
Replaced part and unit running working normal. Verified that the wash arms are turning and washing properly. Dishwasher is working properly.
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HB07
Near Millbury, MA 01527
Chris B.
Job Details: 07/14/2023
Replaced part and unit running normal. Fan and lights are working correctly.
We serviced a
SAMSUNG REFRIGERATOR
Model RF31FMEDBBC/AA
Near Mansfield, CT 06250
Amanda R.
Job Details: 07/14/2023
Not making ice or cooling good in ff section different company came and replaced y clips ice bin and ff evaporator cover ice box needs to be siliconed completely and ice maker and control and auger needs to be replaced lowered freezer temp to -2 ; rqstng P&A on 1 Da97-15217d (Ice maker) and 1 Da97-12540g (Auger) and 1 Wp482338 (Silicone) and 1 Da92-00484c (Control) and 1 Da97-13850a (Valves)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Killingly, CT 06239
Angel R.
Job Details: 07/14/2023
"Installed IM, tested ok."
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 07/14/2023
"I replace the gear case, cam assembly drive belt, spanner nut agitator, and screw. And calibrated washing machine. No additional issues found no leaks. Washing machine sounds completely normal. ; dspstn on spec-tagged invntry: 1 WPW10006384 BELT and 1 W11449840 GEARCASE"
We serviced a
MAYTAG WASHER
Model MVWC565FW
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 07/14/2023
Complaint washing machine leaking found washing machine severely out of balance. Upon arrival I pressure tested washing machine found no leaks with washing machine. I am assuming due to balance issue. It may have been overspray causing water to leak. No issues with gearcase. No issues with water valve assembly no issues found with washing machine after leveling feet.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Huntersville, NC 28078
Mark C.
Job Details: 07/14/2023
Installed and formed new gasket defrosted unit. Unit is fully operational.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Huntersville, NC 28078
Mark C.
Job Details: 07/14/2023
Unit is showing an F6E1 an unresponsive user interface error replaced Ui unit is fully operational.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB00
Near Huntersville, NC 28078
Mark C.
Job Details: 07/14/2023
Unit is not dispensing due to a blocked water filter. Left part with customer and instructed customer to purchase a replacement filter. Unit is fully operational.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV02
Near Iron Station, NC 28080
Mark C.
Job Details: 07/14/2023
Installed new reservoir assembly unit is fully operational.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS05
Near Mint Hill, NC 28227
Vincent O.
Job Details: 07/14/2023
Sr# 7736856581. No problem found with unit. Flames are not yellow. Flame tips intermittently flicker orange. This is likely due to dust particles in the ambient air. Documented with pics and tech line. All functions check ok. Unit is operating properly.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Watertown, CT 06795
Jimmy R.
Job Details: 07/14/2023
Installed new sump and motor ran machine thew a wash cycle and unit is now washing and operating properly. Secured drain hose with a loop due to kay8ng on ground also secured unit to stop from moving ; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR
We serviced a
MAYTAG WASHER
Model MVWX700XL2
Near Dallas, NC 28034
Mark C.
Job Details: 07/14/2023
Customer states unit makes a noise like something is catching. Placed unit into rinse spin found units transmission to be making a periodic rubbing. Noise. Quoted 625.88. Customer is not going with repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Charlotte, NC 28214
Robert A.
Job Details: 07/14/2023
Cx complaint that the units upper rack piece is splitting. I inspected the unit to confirm the complaint. I found the pivot clip and guard clip are splitting not able to hold their position. They will need to be replaced. Im ordering the parts for the return visit.; ordrng 1 WPW10082853 (Rack clip) and 1 W10919676 (Guard rack clip)
We serviced a
GE REFRIGERATOR
Model GDE21ESKGRSS
Near Enfield, CT 06082
Gary V.
Job Details: 07/14/2023
"Inspected and found no frost pattern, found compressor shutting down on overload, quoted for compressor replacement and they will call if wants repaired."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Southington, CT 06479
Jimmy R.
Job Details: 07/14/2023
"Ran dryer and found unit shaking out of control and making an awful grinding noise, removed drum and found rollers disintegrated causing machine to make all the noise. Replaced rollers and belt with kit cleaned out unit lubed rollers and new idler pulley found wile vacuuming vent for lint screen blocked cuaing poor ventilation, vacuumed out lint housing and venting ran cycle and all operations now working to specs ; used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Southington, CT 06489
Jimmy R.
Job Details: 07/14/2023
"Checked over unit and found no cooling in fridge section and freezer staying semi cold down low, found ice building up on evap cover due to unit not defrosting. Melted all ice and found brown heater wire had never been clipped in causing it to pull from connection when ice built up, reattached heater wire and unit is now defrosting and operating to specs"
We serviced a
WHIRLPOOL MICROWAVE
Model IBMS1455WW0
Near Newington, CT 06111
Ruben C.
Job Details: 07/14/2023
Replaced button holder and turntable motor motor still not turning would be control issue cust is not going for any further expense leaving it the way it is
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Dallas, NC 28034
Mark C.
Job Details: 07/14/2023
Installed new harness unit is fully operational
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Mount Holly, NC 28120
Mark C.
Job Details: 07/14/2023
Installed new cam and belt placed unit into test function ran agitate and spin unit is fully operational with abnormal noises.; used 1 W10006384 (Belt) from stock
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Southington, CT 06489
Jimmy R.
Job Details: 07/14/2023
"Tested oven and found bake cycle would not stay on found when lighting unit would light keep clicking then shut off never heating up. Checked broil and gas is flowing and staying on during a broil cycle, checked ignitor wile heating up and found ignitor spark jumping this is causing unit to think its not lit and then shutting down ignitor cracked. Replaced ignitor and unit is now heating and operating to specs, customer had been having issue even with old oven advised to checked electrical and add a surge protector on outlet may help ."
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Huntersville, NC 28078
Mark C.
Job Details: 07/14/2023
Installed new controls unit is fully operational.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Fort Mill, SC 29708
Mitch H.
Job Details: 07/14/2023
"Found 2 lights lit on control but no response from any key press. Unplugged dryer for one minute. Plugged back in, dryer now working. Ordering control.; ordrng 1 W11618916 (Control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Rockwell, NC 28138
Vincent O.
Job Details: 07/14/2023
Found drain tube frozen and unit leaking from drain extension. Order and replace extension. ; ordrng 1 W11084807 (extension)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Fort Mill, SC 29715
Mitch H.
Job Details: 07/14/2023
"Replaced control, ran DLMS calibration. Ran diagnostics cycle, all tested good. Ran component test for water valve, agitate and spin, all operating properly.; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Meriden, CT 06451
Jimmy R.
Job Details: 07/14/2023
"Tested washer and found unit would not start a cycle found unit would come on and just sit then end never sensing, ran diagnostics and found errors F7e3 engagement failure F7e4 basket reengagement failure checked actuator wile running a test cycle and actuator not moving causing unit to not sense and start. Replaced actuator recalibrated and unit is now sensing and washing properly ; used 1 W10913953 (Actuator) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Easthampton, MA 01027
Mike K.
Job Details: 07/14/2023
"Cs complaint is that the timer does not advance on any setting. Tested on timed dry.Ran for 5 minutes. Did not advanceReplaced timer and ran for another 5 minutes on timed dry, advanced properly; dspstn on spec-tagged invntry: 1 WPW10185992 TIMER"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REP00
Near Weddington, NC 28104
Jeff L.
Job Details: 07/14/2023
Pd check # 10690 $ 933.03 total for both repairs.Found damper assembly making noise needs to be replaced; ordrng 1 WPW10594329 (Damper assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Cheshire, CT 06410
Jimmy R.
Job Details: 07/14/2023
"Tested unit and found ice maker over flowing and not making ice, found ice building up on bottom of ice container due to water fill on ice maker blocked causing water to over flow when filling making the ice form on bottom of bin. Removed ice maker and removed ice from fill tube and blockage reinstalled unit and cycled ice maker, found unit now filling properly checked connections on top of cabinet and it is dry, advise customer to give unit 25 hrs so ice can be made"
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HPS01
Near Waterbury, CT 06708
Jimmy R.
Job Details: 07/14/2023
"Checked over unit due to machine and stopped working with no power only pump was running no cntrl, customer checked unit after a day and machine was back on and running. Ran diagnostics and found no errors in unit ran machine thew a self test and all thermistor are good pumps are running and unit is cooling and forming ice. Wile running noticed water not traveling over ice properly found only running on one side, cleaned fill tube and holes on fill line water is now running properly. Checked cntrl for loose wires and all wires are tight, Advised customer could not find any issues with unit I cleaned water inlet so water will roll over ice correctly advised to keep an eye on unit and if any issue call back as of now unit is running to specs"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 07/14/2023
"Installed new ignitor and harness heated oven to 350 degrees and oven is now lighting right away and getting to temp, let oven sit and unit is coming back 9n and relighting properly, all functions now working to factory specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Fort Mill, SC 29708
Mitch H.
Job Details: 07/14/2023
"Removed shelves, drawers and air tower, replaced damper. Reassembled, tested, damper operating properly and quietly."
We serviced a
SAMSUNG REFRIGERATOR
Model RF23HCEDBSR/AA
Near Wilbraham, MA 01095
Roger R.
Job Details: 07/14/2023
Unit has frozen ice maker room. Needs retrofit kit DA82-026991 $463.25 plus $279 complex labor rate and any taxes due. ; dspstn on spec-tagged invntry: 1 DA97-13718C ICE MAKER UNDER 25 CUBE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near West Springfield, MA 01089
Roger R.
Job Details: 07/14/2023
"Found unit has frost clog in refrigerator section, freezer cold checked and found a service pointer for this issue. Pointer number W11376817A This addresses this issue and covers the replacement of the main control and the evaporator cover. Use S code S15330. Ordering new cover and control board. Office will call when parts are available to schedule return visitUNIT MUST BE UNPLUGGED CLEANED AND DEFROSTED FOR MINIMUM 48 hours with all door open. COLLECT TRIP,CHARGE ON RETURN VISIT. $129 due p&l paid by manufacturer ; rqstng P&A on 1 W10889841 (Cover, evaporator) and 1 W11389713 (Control, main), ordrng 1 2TIMEFRAME (French door refrigerator evaporator cover repair)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Stafford, CT 06076
Amanda R.
Job Details: 07/14/2023
Replaced both rails for bottom drawer in freezer
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 07/14/2023
Found ice build up on front part of reeder evap causing poor air flow into ice maker. Cleared away ice and ran test 4 found even frost pattern. Please allow 24hrs for temps to stabilize. Looks like the door wasnt closed properly causing frost.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charlotte, NC 28216
Robert A.
Job Details: 07/14/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Worcester, MA 01609
Angel R.
Job Details: 07/14/2023
"Installed valve, tested ok.; dspstn on spec-tagged invntry: 1 W11434044 VALVE-INLT"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Glastonbury, CT 06073
Jeremy B.
Job Details: 07/14/2023
Installed new gasket. All checks ok.
We serviced a
SAMSUNG RANGE
Model FE710DRS/XAA
Near Concord, NC 28025
Vincent O.
Job Details: 07/14/2023
Switch has gone bad and will need to be replaced. The eye that it controls worlds fine. Customer does not wish to repair.
We serviced a
WHIRLPOOL WASHER
Model WTW4800BQ1
Near Agawam, MA 01030
Mike K.
Job Details: 07/14/2023
"Cs says unit is out spinning or agitating.Ran self test. Did agitate and spin for me, grinding in spin, has a bad bearing/gearcase assyDenied repair. Collected for service call"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Hartford, CT 06106
Ruben C.
Job Details: 07/14/2023
Checked unit found drain pump harness loose reinstalled tested operation normal
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Somers, CT 06071
Gary V.
Job Details: 07/14/2023
"After diagnosing Tuesday as broken main acu and customer was quoted for repair. Arrived today and found unit was brought to the garbage dump by customer and thrown off truck, damaging cabinet and entire unit beyond repair before he realized he had a service plan, unit is no longer repairable. Sending main acu back for credit."
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW1
Near Ellington, CT 06029
Gary V.
Job Details: 07/14/2023
Installed new frame and tested fine.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV01
Near Dudley, MA 01571
Chris B.
Job Details: 07/14/2023
Replaced part and unit working normal.
We serviced a
WHIRLPOOL RANGE
Model WFG530S0ES0
Near Grafton, MA 01560
Chris B.
Job Details: 07/14/2023
Complaint that the unit is not heating properly. Found that the oven is heating up over 420* and not at proper temperature. Everything else works great. Oven sensor is good. Bad control board. Quoted parts and labor. Customer will think it over. Did a temperature adjustment on the oven to -30* and customer will try it that way. Found oven door coming apart on the right top corner that I made customer aware of it too. Collected trip fee.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Worcester, MA 01605
Chris B.
Job Details: 07/14/2023
Replaced all parts and washer running normal. No leaks detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBRS19KTMS2
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 07/14/2023
Not making ice. Found proper temps. Found 120vac at icemaker. Tried cycling but its not advancing needs new icemaker. ; ordrng 1 D7824706Q (Icemaker)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 07/14/2023
Dishwasher leaking. She said it was leaking from bottom and there was lots of suds. Ran self test and found all checks ok. Recommend using finish soap pods.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GR2FHMXVB00
Near East Granby, CT 06026
Gary V.
Job Details: 07/14/2023
"Inspected and found ice build up again, cleared and cleaned ice, also found door and gasket defective, quoted and they will call. Ice build up is resolved now though. No extra charge, 30 days on previous repair."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Charlotte, NC 28216
Robert A.
Job Details: 07/14/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Charlotte, NC 28209
Jeff L.
Job Details: 07/14/2023
Replaced water valve and ice maker jumped ice maker it filled to correct capacity and cut off. At this time unit is running and checked ok(Call complete))
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Wales, MA 01081
Amanda R.
Job Details: 07/14/2023
Not advancing through cycle just hums and then goes to done quoted for run capacitor
We serviced a
MAYTAG DRYER
Model MED5630HW0
Near Worcester, MA 01602
Amanda R.
Job Details: 07/14/2023
Making a squealing noise idler pulley bearing bad replaced idler pulley ; used 1 279640 (IDLER PULLEY) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Shrewsbury, MA 01545
Amanda R.
Job Details: 07/14/2023
It cooled down and froze and started making ice for one day then temps rose to 20 in freezer and 45 in ff section compressor running but very quiet pressurized system with 140psi of nitrogen no leaks replaced compressor and Uv filter set temps at recommended ; dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV and 1 WPW10507886 COMPRESSOR
We serviced a
KITCHENAID COOKTOP
Model KGCS166GSS07
Near Fort Mill, SC 29715
Mitch H.
Job Details: 07/14/2023
"Attempted to remove cooktop to access switches. All burner screws corroded and heads breaking off. Cannot get bit on screws in two burners, will have to drill them out. Requesting P&A for screws and orifice holders. Due to work involved also requesting 2X time.; rqstng P&A on 10 WP3368921 (Burner screw)s and 2 WPW10128448 (Orifice holder)s and 1 WPW10155786 (Orifice holder) and 1 WPW10128451 (Orifice holder) and 1 WPW10128450 (Orifice holder) and 1 2Xtime (2X time)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Charlotte, NC 28269
Robert A.
Job Details: 07/14/2023
"Cx complaint that the unit is making a rattling noise while it runs and not making ice. I inspected the unit to confirm the complaint. I found the noise is not present, the cx has a video. The noise is from the evap fan scraping ice, most likely from the door propped open since its not occurring now. Concerning the ice production I ran multiple tests: 57,56,45 and 36. All tests passed except 45 (IM fill test). The valve engaged but no water entered the IM. The unit needs a new IM fill tube heater. Im ordering the part for the return visit.; ordrng 1 W11087201 (Fill tube heater)"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Charlotte, NC 28262
Vincent O.
Job Details: 07/14/2023
Installed new start button
We serviced a
WHIRLPOOL COOKTOP
Model WFE320M0JS3
Near Charlotte, NC 28262
Vincent O.
Job Details: 07/14/2023
Observed damaged to cooktop glass. ; ordrng 1 W11178791 (Cooktop glass)
We serviced a
GE REFRIGERATOR
Model GFSS6KEXCSS
Near Westfield, MA 01085
Mike K.
Job Details: 07/14/2023
"Rf still at 40, fr not cooling. Found Evap with no frost on it. Found fr thermistor reading over 5kohm at room temp. Display showing fr temp at 3 degrees while being over 50.Quoted for thermistor/ labor and estimate good for 7 days"
We serviced a
FRIGIDAIRE RANGE
Model FGGF3036TFE
Near Westfield, MA 01085
Mike K.
Job Details: 07/14/2023
"Complaint of smelling gas fumes, tenant on premises didnt know much beyond that.Checked unit with electronic leak detector, all burner orifaces checked, bake and broil oriface checked. Regulator and each connection checked. Check gas line from house to unit. No gas detected.Gas line was turned off, turned on and checked everything again. No leaks detected, operated each burner, and bake and broil. All operating fine, checked for leaks after operation and found none.Preheated to 350 fine.Verified operation of detector turning on burner without igniting.With everything turned off, checked once more and no leaks detected.Normal to have a smell of gas in igniter operation and a different odor of gas burning during operation. Everything seen and smelled during testing was normal.As it was the way it was on arrival, turned gas off at completion of tests.Service call pre-collected."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Holyoke, MA 01040
Mike K.
Job Details: 07/14/2023
Replaced thermostat and verified operation on timed dry
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Easthampton, MA 01027
Mike K.
Job Details: 07/14/2023
"Cs complaint is that the timer does not advance on any setting. Tested on timed dry.Ran for 5 minutes. Did not advanceReplaced timer and ran for another 5 minutes on timed dry, advanced properly; dspstn on spec-tagged invntry: 1 WPW10185992 TIMER"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Springfield, MA 01104
Roger R.
Job Details: 07/14/2023
Found unit has a bad actuator. Replaced and checked. All okay. ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
MAYTAG WASHER
Model MVW6200KW
Near Springfield, MA 01109
Roger R.
Job Details: 07/14/2023
"Found unit has a bad shifter and cam. Replaced both items and checked. All okay. ; used 1 W10913953 (ACTUATOR), and 1 W10721967 (CAM KIT) from stock"
We serviced a
WHIRLPOOL DRYER
Model WGD5000DW3
Near Springfield, MA 01118
Roger R.
Job Details: 07/14/2023
Found drum supports worn and noisy. Replaced with new dryer maintenance kit. ; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
SAMSUNG WASHER
Model WA50M7450AW/A4
Near Chicopee, MA 01013
Roger R.
Job Details: 07/14/2023
"Found unit not draining and also water at edge of washer base, this looks like water thrown over the top of the tub during spin. Unit will need a new drain pump DC31-00187A $189.99 plus $239 labor charge. ; ordrng 1 DC31-00187A (Pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Charlotte, NC 28213
Robert A.
Job Details: 07/14/2023
Cx complaint that the units LED light are dim and some completely out. I inspected th unit to confirm the complaint. I found the FC LED blown causing the top LEDs in the RC to go dim. I replaced the FC LED and tested the unit for the cx. The unit is working as designed. Repair is covered by the service pointer and Scode.; used 1 W10695459 (LED module) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Charlotte, NC 28205
Robert A.
Job Details: 07/14/2023
"Cx complaint that the unit had a thermal event and damage multiple components. I inspected the unit to confirm the complaint. The thermal event started from the control board based on the soot and melted parts. The unit would need multiple new parts to fully resolve the issue. A control board, ui panel, entire harness, door panel, inner door, insulation, detergent dispenser & door switch. I quoted the cx for the cx for the repair.; ordrng 1 W10903576 (Ui panel) and 1 W11256107 (Control clip) and 1 WPW10653840 (Door switch) and 1 W10854225 (Control board) and 1 W10908291 (Inner door) and 1 W11027902 (Harness) and 1 W10861000 (Detergent dispenser) and 1 W11116870 (Control bracket) and 1 W10900374 (Panel) and 1 WPW10073520 (Insulation)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Charlotte, NC 28215
Vincent O.
Job Details: 07/14/2023
Found filter bracket and cover not aligning properly to lock in. Replaced bracket and cover. All functions check ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Rock Hill, SC 29732
Mitch H.
Job Details: 07/14/2023
"Replaced valve, tested, operating quietly and properly. No unusual noises or chattering. Customer had water pressure checked by the city, running at 65 psi. According to Chris with tech line pressure at 90 psi or above can cause the issue customer was having but pressure is below that.; dspstn on spec-tagged invntry: 1 WPW10341329 VALVE"
We serviced a
AMANA RANGE
Model ACR4303MMS0FOUND
Near Charlotte, NC 28227
Vincent O.
Job Details: 07/14/2023
Installed new parts. Took picture.; dspstn on spec-tagged invntry: 1 WP3149400 INFINITE SWITCH
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Mint Hill, NC 28227
Vincent O.
Job Details: 07/14/2023
"Found lights working. No issue. In speaking with customer, determined that the light issue was caused by improper seal freezing switch closed. Found ice maker not making ice due to frozen fill tube. Heater open. Order and replace heater and valve. ; ordrng 1 WPW10341329 (Valve) and 1 W11087201 (Heater)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHD2368TF8
Near East Granby, CT 06026
Gary V.
Job Details: 07/14/2023
"Inspected and found condenser fan blade became dislodged from condenser motor, reinstalled and cycled, tested fine. Informed Customer about leaky water line connection and she said she would get resolved."
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089HEP3
Near East Granby, CT 06026
Gary V.
Job Details: 07/14/2023
"Inspected and found left side ff door not closing properly and replaced hinge shims, and tested fine now.; used 2 WP487576 (E) from stock"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Kings Mountain, NC 28086
Ryan S.
Job Details: 07/14/2023
"Customer complained unit not spinning. Found hub and gearcase splines shot. Weds gearcase and hub. ; rqstng P&A on 1 W11454738 (Gearcase), ordrng 1 W10528947 (Hub) and 1 2xtimeframe (2xtimeframe)"
We serviced a
WHIRLPOOL DISHWASHER
Model JDB9800CWP2
Near Weddington, NC 28104
Jeff L.
Job Details: 07/14/2023
Customer paid check # 10690Found unit continuously running unit has bad control board and thermostat both need to be replaced for a good repair.; ordrng 1 W10866121 (Control board) and 1 WPW10195091 (Limit thermostat)
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Weddington, NC 28104
Jeff L.
Job Details: 07/14/2023
Replaced drum in dryer run unit thru all components check unit ran and checked ok(Call complete)
We serviced a
JENN-AIR OVEN
Model JDRP548HL01
Near Charlotte, NC 28226
Jeff L.
Job Details: 07/14/2023
Met Ryan on job he is ordering parts for oven.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Charlotte, NC 28277
Jeff L.
Job Details: 07/14/2023
"Replaced All 3 parts when testing the washer it still made a loud squeaking noise. I rechecked the installation of gear case and everything is good. If I take wash plate off the unit stops making noise, I spoke with (Chris) at tech support and he recommended replacing the inner basket and hub. I ordered part#W10528947 and part#W11172199 and will advise customer to call us when basket arrives.; ordrng 1 W10528947 (Hub) and 1 W11172199 (Inner basket)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Iron Station, NC 28080
Mark C.
Job Details: 07/13/2023
Units lower trim is broken off leaving sharp corners. ; rqstng P&A on 1 W11598202 (Trim)
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Coventry, CT 06238
Amanda R.
Job Details: 07/13/2023
"Called tech support Fluorescent lights baby monitor nothing plugged in on same outlet sr7736852412 order main wire harness ; rqstng P&A on 1 W11666463 (Harness), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW04
Near Stanley, NC 28164
Mark C.
Job Details: 07/13/2023
Awaiting the arrival of the switch schedule once parts arrive.; O-emld tckt
We serviced a
GE WASHER
Model GTW465ASN0WW
Near Simsbury, CT 06092
Chuck M.
Job Details: 07/13/2023
Installed drain pump and tested. Washer is draining and spinning.
We serviced a
MAYTAG WASHER
Model AS9700
Near Granby, CT 06060
Chuck M.
Job Details: 07/13/2023
Customer complaint is that washer is leaking. Inspected and found drain hose from tub to pump is punctured. Quoted P&L. Customer will repair.
We serviced a
WHIRLPOOL MICROWAVE
Model MMV1175JW00
Near Plymouth, CT 06786
Martino S.
Job Details: 07/13/2023
Check unit as per customers complaint unit makes loud noises when in use. Turn on unit to heat water unit makes loud posing noises rapidly and burning spell. Call safety team and they advise to order high side parts and two techs back for service and we go from there as customer requested new unit. Customer advised safety team will have a follow up in a couple of days. Parts order tentative P/A and two techs on return.; ordrng 1 W11460698 (Transformer) and 1 W11182140 (Switch assembly) and 1 W11182141 (Interlock switch) and 1 W10163422 (Mag thermistor) and 1 W10850446 (Capacitor) and 1 W10668273 (Therm-Fix) and 1 W11679669 (Therm-Fix) and 1 W11391712 (Magnetron) and 1 W10471570 (Deflector)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near East Longmeadow, MA 01028
Roger R.
Job Details: 07/13/2023
"Found wire harness broken and pump damaged. Also needs new control as drain pump relay is stuck closed and pump running continuously. ; ordrng 1 W11626074 (Control, machine) and 1 W11643701 (Harness, wire) and 1 W11399437 (Pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Springfield, MA 01107
Roger R.
Job Details: 07/13/2023
"Found unit unplugged on arrival. Plugged into out behind unit and found no power at outlet, reset GFCI outlet and retested, all ok unit running properly now."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Clover, SC 29710
Mitch H.
Job Details: 07/13/2023
"Ran diagnostics, no stored error codes. Tested dishwasher, filling and starting correctly. Pump/motor operating properly. Found dispenser door not opening. Requesting P&A for dispenser.; rqstng P&A on 1 WPW10671905 (Dispenser)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Granby, CT 06060
Chuck M.
Job Details: 07/13/2023
"Installed screws,studs and front panel. Checked ok."
We serviced a
WHIRLPOOL WALL OVEN
Model WOD77EC0HS01
Near Southwick, MA 01077
Mike K.
Job Details: 07/13/2023
"Cs had video of unit. Was using lower oven and tried to turn on upper over, would not respond, then would not respond to turn off lower oven, also light was on and couldnt turn off. Turned off breaker and has not been on since.Had power turned back on and both ovens responded, preheated each to 350. Each completed properly and turned off fine. All buttons still working.Checked error history. Multiple f6e0 errors from day of failure. User interface lost communication.Ordering interface, last replaced 4/4/2023. Part covered, trip covered, quoted for laborQuote is good for 7 days. Explained that with installed part and failing again we would replace once, as possible to have bad part, if reoccurring again, we would talk to whirlpool techline for their input. Error directly correlates to user interface and did work after replaced previously"
We serviced a
WHIRLPOOL WASHER
Model NTW3811ST0WW
Near Charlotte, NC 28216
Robert A.
Job Details: 07/13/2023
"Cx complaint that the unit is not starting at all. I inspected the unit to confirm the complaint. I found the unit is getting no power, the breaker tripped. The wall outlet has a GFI. I flipped the breaker and removed the dirty water that was inside the unit by running drain and spin. I also started a normal color cycle for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Charlotte, NC 28215
Robert A.
Job Details: 07/13/2023
Cx complaint that the unit is not spinning or wringing out the clothes. I inspected the unit to confirm the complaint. I found error codes: f7e5 f8e3. I cleared the codes and ran manual spin and agitate to check the shifter motion. The shifter was stuck in spin and did not move at all. I replaced the shifter (TS) and calibrated the unit for the cx. The unit is working as designed.; used 1 W10913953 (ACTUATOR) from stock