Customer complaint is that washer was leaving clothes wet. Ran diagnostics and found no error codes. Customer stated that he was washing a few towels. Explained unbalanced loads and weight distribution. Washer checked ok.

"Customer complaint is that refrigerator was not cooling properly. Inspected and found ice buildup on evaporator. Tested defrost and found control is no sending voltage to defrost circuit. Cleared ice and replaced Jazz board. ; dspstn on spec-tagged invntry: 1 WPW10594330 DAMPER CNTRL , used 1 WPW10503278 (CNTRL-ELEC) from stock"

Installed UI. Checked ok.

"Returned to install new agitator. Installed agitator and ran spin and agitate functions.,verified proper operation."

Complaint not making ice in the freezer will make ice in the fresh food zone though. I found icemaker gear will not spin. I was able to break it free but motor continues to lock itself up. I am ordering icemaker.; ordrng 1 W11578780 (Ice maker)

Customer complained unit just not working. Found f7e9 error. Found bad slider and rotor had came off. Replaced slider and put spectra lock tight on rothto bolt. Ran service diagnostic and unit now working as designed . (No email) ; used 1 W10734521 (SLIDER) from stock

Found unit leaking slightly at door boot due to objects on the inside of the door glass. Cleaned door glass and re-tested all checks OK

Installed control and tested. Washer checked ok.

Complaint that the unit is leaving the clothes and drum with stains. Found hard water deposit in the tub. Mentioned to the customer to run a clean cycle. Found no issues with the washer.

Found fresh food side evaporator with no frost pattern appears to have a leak. I have ordered the compressor and evaporator office please call customer when parts come inpart#W11557671Part#W115952212xframe(2 x frame please send 600 tech.; ordrng 1 W11557671 (Compressor) and 1 W11595221 (Evaporator) and 2 2xframe (2xframe)s

Installed new drain pump and unit working properly again

Found the convection fan noisy.Gave Cust estimate Cwa on repair after speaks to wife

"Customer says her loads are not getting water out of cloths has to run drain / spin after. Customer started a load before I got here , she ran quick wash clothes were at normal dampness with water pulled from them, she thought it was too much, Informed her thats normal dampness. Ran another normal wash with speed on fast. Noticed spin speeds were from low to fast on all the cycles she used. Unit washed and ran and clothes were at normal dampness at end. Called techline to inform on situation, no error codes, clothes are damp but normal at end of every cycle I run in home, Aside from too much suds the one time I came. Informed customer she needs to make sure spin speed is higher if she wants more water drained from clothes at end, also informed customer if load is too big or uneven it could get off balance . Tech-Line agreed unit if following instructions unit should work as designed. sr#7737979317."

Found the relay on Cntrl not working. Did a live test bake on doesnt have 240 at bake element Needs Cntrl Cwa on repair after speaks to wife

Replaced condenser fan and verified operation.

"Inspected and found inlet valve is causing water hammer in pipes on wall. Inlet valve defective, will order and return.; ordrng 1 W11513255 (Inlet valve)"

"Customer complained unit fan not working. Unit is a new build, found blower fan not working, replaced control board and power not getting to fan but fan trying to energize, if physically push blower wheel fan starts. Needs new fan blower. Ordering blower. Scheduled return call for 12-13-23- am ; ordrng 1 W11441128 (Blower)"

"Checked over unit and found freezer cooling to -20 degrees and fridge warm over 50 degrees, removed evap cover and found frost pattern good checked air flow and found no air flowing into fridge section, checked return and found filled with foam causing unit to over cool and not circulate any air. Removed foam from return vent checked air flow and unit is now cooling and operating to specs. advised customer to give unit 24 hrs so temps can regulate"

"After installing new main control found unit also has a bad wiring harness with intermittent issues not sending power to DSI board. Will need new harness ; ordrng 1 W11457191 (Harness, main)"

Complaint that the unit is not spinning out and making loud noises. Found coins in the wash plate and clothing underneath the plate. Bad gear case and hub. Wash plate is not removable. Quoted parts and labor. Customer decided not to do the repair. Collected trip fee.

Replaced suspension and unit working properly.

"Fr door not closing fully on left side. Found screw had come loose interfering with slide. Tightened and did tighten with out slipping, so not stripped. Door closing fine."

Installed new bake heater. All checks ok.

"Commercial coin op unit. Unit under 3 month wp warranty per service bench.Cs complaint of unit leaking underneath.No sign of water leaking under unit, ran diagnostic test and completed fine with no leaking F5e1, lid switch fault, only error in history, cleared.Recalibrated and diagnostic cycle again fine with no leaks.Put unit on n manual test mode, filled tub fully and no leaks, drained and drained fine no leaks. Did level unit as filling water was hitting rim and could cause splashing. Other then that unit tested fine"

"Unit under 1yr wp warranty per receipt, took photo.Cs says Mannys has been out several times and they say fr isnt getting cold enough. Measured product temp in fr at 1.9All thermistors pass in diagnostics. Icebox fan working. Bin ice level shows not full. Icemaker shows e5 error.Replaced icemaker and ran harvest and fill tests fine. Cs to monitor; used 1 W11658802 (ICE MAKER) from stock"

"Complaint that the unit is not cycling through correctly nor spinning out. Found bad slider. Replaced part and unit running normal. Used TSW10734521. ; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP , used 1 W10734521 (SLIDER) from stock"

"Tested and found that light would work intermittently. Unplugged microwave, replaced control. Reassembled, plugged unit back in. Tested, light now working properly."

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

"Cx complaint that the unit randomly loses power and does not respond occasionally. I inspected the unit to confirm the complaint. I found error codes: f9e0 f2e1. I check multiple component activation tests, they seems fine at the moment. The unit needs a new control board and UI panel to resolve the issue. I quoted the cx for the repair and collected the service call fee by CC."

"Cx complaint that the unit is not drying well. I inspected the unit to confirm the complaint. I found error codes: f6e2 f4e3 f3e3. I cleared the codes and ran a service cycle, all components passed and the heater activated and produced heat.I explained to the cx the purpose of rinse aid. The unit is working as designed."

Customer complaint is that washer has SD error code. Inspected and found color guard sheets in drain filter. Cleared and tested showed customer it works.

Customer complaint is that dishwasher has error code F8e4 overfill. Inspected and found fill hose was dripping at inlet valve. Secured and tested. Drip stopped. Ran automatic test cycle successfully.

Installed water inlet valves. Tested and washer checked ok. ; dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT) and 1 W11316256 VALVE (COLD)

Water leaking from freezer. Found defrost drain clogged. Cleared ice and cleared tube all checks ok.

"Inspected and found fault code for communication, attempted to reset but code still faulting, needs maintenance acu replaced, will order and return.; ordrng 1 W11410066 (Main acu)"

"Arrived and found info from other ticket and part from other ticket was attached to this ticket and I arrived with wrong part, info in ticket has been corrected and will order correct part and return.; ordrng 1 W11633359 (Main acu)"

Checked and tested microwave. No error codes. All settings and functions operating properly. Microwave operating as designed

"Removed and replaced evaporator fan motor, blade and bracket. Reassembled, fan now operating properly and quietly.; dspstn on spec-tagged invntry: 1 WP2315549 EVAP MOTOR"

Complaint unit is not cooling properly. Unit has oil flooding evaporator sounds like running water through the evaporator core. No frost pattern occurring freezer door is dented damaged as well. Unit has aluminum tubing will have to lock ring unit unit will need evaporator and compressor to fix office to call customer when parts all come in. ; ordrng 1 W11506619 (Coupler) and 1 W11578570 (Coupler) and 1 W11506619 (Coupler) and 1 W11580057 (Compressor) and 1 W11504447 (Coupler) and 1 W11504445 (Coupler) and 1 W11109499 (Drier) and 1 W11506619 (Coupler) and 1 W11504450 (Coupler) and 1 W11578004 (Evaporator) and 1 876765 (Tube kit) and 1 W10898074 (COUP LOKPREP SEALANT) and 1 W10913906 (Coupling) and 1 2xtimer600aluminumtubing (2xtime)

"I adjusted vent deflector vent deflector is warped and ordering a new vent, deflector and dispenser assembly. Advising customer to use rinse agent Sager agent is empty as of right the second. Unit still leaking from door when doors opened.; ordrng 1 W11412300 (Dispenser) and 1 W11545290 (Deflector)"

"I replaced tub assembly performed a control board calibration procedure tested operations abnormalities are out of balance issues occurring with tub empty. Customers comparing this machine to a direct drive washing machine. She had 20 years ago for over 20 years. Instructed customer she cannot just dump a load into this machine directly from a basket has to sortclothing based on type cotton with cotton synthetic with synthetic customer is extremely unhappy that she cannot use it like her old model that she has to load it a very certain way, or it will go out of balance. Cannot just throw everything in the tub also customer very angry that we will not haul away any of her old parts or damaged parts, customer called Whirlpool was not happy with what they told her either and hung up. No issues found with washing machine advised customer that if we come back and we find it is a loading issue that is causing washing machine to go out of balance she will be charged a diagnostics fee for coming out of $129 plus tax."

Helped remove dryer and install new valves tested unit and all operations now working to specs

Replaced all parts and washer running normal. ; dspstn on spec-tagged invntry: 1 W10528947 HUB and 1 W11454372 GEARCASE

Installed basket and ran diagnostics high speed spin. Washer checked ok. Ran Quick Wash Cycle and washer checked ok. Showed customer it works.

Customer complaint is that FF section was not cooling. Inspected and found evaporator fan not working. Gave fan a manual spin and it spun very weak. Replaced evaporator fan motor and it is working properly. Cooling is circulating to FF section. ; dspstn on spec-tagged invntry: 1 WPW10464673 EVAP MOTOR

"Replaced gear assy, had to break out Washplate to remove. Replaced Washplate. Ran unit under n diagnostic cycle and leaking, recycling hose had come free. Reseated and retested fine. Agitate and spin running properly."

"I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W11239857 BELT , and 1 W11449840 GEARCASE"

Cx complaint that the units outer glass has shattered. I inspected the unit to confirm the complaint. The home does not have electricity at the moment so I could not test the functions. The outer glass door needs to be replaced to resolve the issue. I quoted the cx for the repair.; O-emld tckt

"Cust had video for leak not a drip stream.Found the dishwasher was leaning to left, and leaning forward.Also found the vent didnt come on at end diagnostics.; ordrng 1 W11649995 (Air vent)"

Installed new wash pump and heater Filled water washed 5 mins and drained Complete

Installed new gasket complete

"Installed new latch,water valve and Cntrl. Ran diagnostics Also tested components latch and agitation and spinCompleteAdvised customer over load washer cut back a little"

"Cust complaint black stuff on clothing. found spin basket had a ring around , removed tub ring.The outer basket had a ring of black junk.Cleaned off and filled tub with hot water and a affresh tab. To clean ring on spin basketAdvised Cust every 30 washes to put washer on bulky and run a tub clean with hot water ."

"Installed new tub and the door latch had cracked when closing the door, will order a new latch and return with part ; ordrng 1 W11545309 (Latch)"

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

"Checked cover unit and found leds on right side of unit and on the top all out, found led modules faulty. Replaced all modules with new light kits and lights are now operating properly, parts and labor covered under s code ; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ"

"Checked over machine and found unit shaking and moving all over the floor when washing and when spinning, checked level and found unit shaking back and forth due to legs not down and touching the floor. Leveled machine and recalibrated control ran a wash cycle with towels and unit is now spinning and washing properly. Adjusted drain hose to stop from shaking and hitting machine advised customer on loading even loads and using a deep water cycle to help move the clothes around better. All operations are now working to specs"

"Checked over unit and found left side if washer lid rusting out, customer had received the lid from General Electric. Replaced lid and checked over all operations, unit is washing and working to specs"

"Tested unit and found when plugging unit back in washer would go right to a drain cycle and never stop, canceled out cycle and ran a diagnostics checked for errors and found no codes, ran a calibration to reset control and unit went thew properly. Advised customer when plugging unit in it will take a few second to activate cntrls this is normal also if needing to cancel out the cycle you have to hold the cancel button until you hear it click or drain customer was not holding cancel long enough. Ran a wash and spin checked all functions and unit is now operating to factory specs"

"Complaint right hand door staying open popping open whenever left-hand door is closed. I found complaint true only fix is for customer to open and close the doors properly by first opening the right hand door then the left-hand door with the mullion strip on it first then closing the left-hand door first, then closing the right hand door last. Improper closure of the door will cause the mullion strip to pop the right hand door open slightly allowing for door to stay open unless customer gives it a secondary push to close it the rest of the way. No additional issues found no fix for the issues, except for opening and closing the doors in that specific order. Unit is leveled properly and installed properly"

Replaced all parts unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 W11449841 GEARCASE and 1 W10734521 SLIDER

Found agitator loose I tightened back down advanced appliance was out here prior to us and replaced the agitator did Not see any issues with agitator just wasnt secured all way down to gear case shaft. Unit ran and checked okCall complete

"Found unit not level, so I leveled it back up also found fault code F0 E2 oversuds advised customer how to clean washer and also advised to use 2 tablespoons of soap only. Ran unit all operations are fine. Call complete"

Replaced damper assembly unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER

"Could not get any racks out of unit and I also found broke wires coming from side of wall cabinet. Yes, I I know how to remove shelving even directions on service matter how to remove racks. Not one rack would come out and the screws holding the door on had no head meaning just a rivet head. I spoke with Drew at whirlpool tech support he sent it up to engineering and they may or may not reach out. This particular unit had many problems for the record I had the customer try and remove the racks as well and could not. Has been sent to review for replacementSR#7737977620 (Drew)"

"Cx complaint that the unit is knocking heavily while it runs. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues, I did hear the knocking noise from the rear panel. I checked the rear panel, it was crooked creating the knocking noise. I corrected the rear panel position and tested the unit for the cx. The unit is working as designed."

"Cx complaint that the unit is leaking gas. I inspected the unit to confirm the complaint. I found the gas off, I turned on the gas and tested the burners. All the burners work, I used my gas detector to check for any clear leaks. When I turned the burners on then turned them off, I found no leaks, I only found residual gas detected when I put the gas detector head directly on the burner. The cx may have not fully closed the the valve when finishing the use of a valve. The unit is working as designed. Cx wanted a quote for an applicable part for the repair, I suggested a manifold if anything."

Customers complaint is washer not spinning out. Customer trying to wash a unbalanced load consisting of 1 set of flannel sheets and 1 set of normal light fabric sheets causing machine to go off balance. This is the same thing explained in last service visit. Explained there would be a service call fee as this isnt a rework but customer declined.

Installed new icemaker. Please allow 24hrs for production ; dspstn on spec-tagged invntry: 1 W11284458 ICE MAKER

Customers complaint is the washer is leaking. Tested several times and found the drain hose backing up while machine drains. Customer must clear drain.

Installed new control. Ran self test all checks ok. ; O-emld tckt

"Cs is getting f9e1 drain issue. Unit pulled out on arrival, cs had cleaned drain hose. no water in unit. started a cycle and keeps running drain pump until errors out.In diagnostics f9e1 is only error on n history, cleaned and went through cycle. Completed and tried normal cycle again. Went through cycles fine. Let run for 15 minutes, cancelled and drained fine. Ran two more times. Only thing noticed was on the water inlet assy above the internal drain loop it was filled with mold. That does not connect to air hole, on top of intake, looks to be sealed and doesnt interfere with drain operation.Collected for labor and saved estimate for control if continues to reoccur."

Replaced manifold and installed missing pieces.

"Unit beeping when trying to start cycle, works intermittently. Did same in testing, not sensing lid closed. F5e4 not sensing lid opened between cycles, cleared history. Ran diagnostic cycle and worked in testing.Quoted for lid lock/labor, approved.Replaced lid lock and ran diagnostic cycle fine. Started and stopped normal cycle multiple times with no issue, opening/closing lid multiples times.Instructed cs that unit still will just beep if pressing start and not holding it down for a second, to not confuse it with still failing.; used 1 W10810403 (DOOR LOCK) from stock"

Customer complaint is that washer is not spinning out clothes properly. Inspected and found gear case leaking and belt worn out

Installed light socket and tested. Checked ok.

Installed doors and tested fine.

"Arrived and found power outlet problem has not been fixed, customer needs to correct problem with outlet before we replace parts.; saved tckt"

"Inspected and found motor and blower and housing all sheared apart, quoted and they will call."

"Inspected and found unit flashing and non responsive, did a factory reset and cycled, unit tested fine now."

Upon arrival there was no evaporator fan motor running. After replacing the fan motor unit ran and checked ok. Cut ice maker on and cycled it.Call complete; dspstn on spec-tagged invntry: 1 W11224256 CNTRL-ELEC

Returned to install inlet hose. Ran unit after install no leaks detected. Verified proper operation.

Returned to install new control board. Installed new board. Ran bake and unit now preheating and open as designed.

Customer complaint of no heat. Found element had open short. Replaced heating element from ts. Ran unit and unit now heating and element cycling on and off at proper temps. Showed customer. Verified proper operation. ; used 1 279838 (ELEMENT) from stock

Foudn unit has bad suspension. Rods have too much bounce. Ordering suspension. Quoted 315.87(-20 for magnet) collected via check . Scheduled return call for 12-14-23 pm. ; ordrng 1 W10780048 (Suspension)

Installed new refrigerator door seal and reversed door to right hand hinges.

"Installed new defrost heater, limiter and control due to unit not fully defrosting."

"After installing new control , UI board and harness unit still not connecting to Wi-Fi. Called tech support and was advised they will review for exchange. SR7737857702"

Food freezing in fresh food section with settings at the lowest. Found even frost pattern and all fans and compressor running fine. Replaced damper and cycled power off for a few mins. Please allow 24hrs for temps to stabilize. ; used 1 W11645127 (DAMPER CNTRL) from stock

"Wash motor running weak and middle spray arm not spinning causing poor wash. Needs new motor sump assy. Wash arm, and manifold. ; ordrng 1 W11613479 (Motor sump assy) and 1 W11607104 (Tube) and 1 WPW10498900 (Wash arm)"

Washer still making grinding noise when switching from agitate to spin. Ran self test verified noise. Will order and replaced gearcase. Belt and cam. ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam kit) and 1 W11239857 (Belt)

"Disassembled dryer, replaced drive motor and blower wheel. Reassembled, tested. Dryer operating properly and quietly.; used 1 279827 (Motor), and 1 WP694089 (Blower wheel) from stock"

"Tested and ran diagnostics. Found long fill error. Turned water off, removed cold water line. Found inlet screen heavily blocked with sediment from well. Advised customer that she would need some type of filter or to clean screen regularly. Called tech line spoke to Bruce SR# 7737977302 advised him of findings."

"Removed and replaced water valve. Reassembled, tested both ce maker and dispenser, all operating properly and quietly."

"Found washer had been moved to garage. Inspected, drain pump corroded and has been leaking. Customer also says there are is an issue with the control would need washer but unable to test washer in its current location. Advised customer that I would order drain pump but would need washer moved to a place where I can test other components and functions. Requesting P&A for drain pump.; rqstng P&A on 1 W10536347 (Drain pump)"

No contact not at home. Office verified.; dspstn on spec-tagged invntry: 1 DA97-07603B ICE MAKER

"Complaint harness has bear wire, showing underneath cooktop Im afraid to leave the unit plugged in as sparks occur. Whenever the cooktop is barely moved. I found wiring had been stripped back, causing sparking to occur and was fair underneath cooktop. I found wiring issues caused damage to infinite switches had to replace both infinite switches for rear right front left Large surface elements I replaced and repaired harness with service kit as well advised customer to be very cautious when cooking with oils to prevent flame up from occurring underneath cooktop which ultimately led to condition. Customer also complaining that the large elements have never glowed red hot like the small surface elements, and also is complaining that he does not like the unit as it does not seem to heat properly like the old ones without the medallion and the center used to. Nothing I can do about the UL listed medallion burners. Starting in 2018, UL (Underwriter's Laboratory) regulations require all electric coil top ranges to have temperature limiting capabilities to reduce the risk of cooktop oil and grease fires. As a result, our electric coil burners now use Sensi-Temp Technology. Each burner with this technology has a silver medallion with a button (sensor) in the center of the coil. This button must make contact with the bottom of the cookware for the Sensi-Temp Technology to sense the temperature properly. When the sensor detects a pan temperature near the limit (450 degrees F), the burner will shut off automatically until a lower, safe pan temperature is reached. At that point, the burner will resume heating. Sensi-Temp burners on ranges and cooktops manufactured on or after the regulatory change cannot be replaced with burners without Sensi-Temp Technology; used 2 WP3149404 (INFINITE SWITCH) from stock"

Replace defective icemaker that would not stop cycling and filling with water causing it to leak onto the floor. No issues found with new icemaker icemakers not overfilling. No physical damage to cabinetry or flooring at this time. ; dspstn on spec-tagged invntry: 1 2198597 ICE MAKER

Replaced all parts had to pull unit from the wall and readjust as the door was hitting cabinetry. No additional issues found everything is now working properly with no washability or performance issues found.; dspstn on spec-tagged invntry: 2 WPW10546503 ADJUSTER

Replaced part and unit working normal. Adjusted condenser coil. No noise present.