We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS00
Near Grafton, MA 01519
Amanda R.
Job Details: 07/17/2023
"Has stopped making ice since May three times for multiple days no error codes ordering control customer is going to make unit accessible to replace control ; rqstng P&A on 1 W10807590 (Control) and 2 WPW10141622 (Levelers)s and 1 W10919809 (Pan) and 1 W11094883 (Door front), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Worcester, MA 01609
Amanda R.
Job Details: 07/17/2023
Complaint not making ice end of fill tube above ice maker frozen thawed out if calls back we will order control
We serviced a
JENN-AIR RANGE
Model JGS1450FS0
Near Killingly, CT 06239
Angel R.
Job Details: 07/17/2023
"Installed parts, one error code went away. Still have the stuck keypad. Spoke to tech line, suggested ordering new UI. SR#7736872757. Also advised to push back junction box in warming drawer to allow to close.; ordrng 1 W10911397 (panl-cntrl)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Southwick, MA 01077
Mike K.
Job Details: 07/17/2023
"F8e1, f2e1, Unit is getting very little water through cold valve.Verified water pressure is good through supply line, filter clogged with sediment, cleared filter and tested in normal cycle, tap cold setting, cold water flow is much better. Unit went through sensing and into wash cycle fine.Explained that wp will cover the trip this time, but water supply issues are not covered under warranty. Suggest filter on water supply, If reoccurs or damages water valve, not covered."
We serviced a
WHIRLPOOL WASHER
Model WTW57ESVW1
Near Leicester, MA 01524
Chris B.
Job Details: 07/17/2023
Complaint that the unit is not cleaning properly. Found strong smell of heating on the motor and unit running rough and noisy in spin cycle. Motor hot to the touch and gear case is failing. Found unit draining properly but theres oil starting to be present at the bottom. Quoted customer for parts and labor but customer prefer not to throw that amount into it. No charge on the return visit as its within 7 days.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DWH4
Near Holden, MA 01520
Chris B.
Job Details: 07/17/2023
Complaint that the unit is not washing correctly. Found screen and filter needed cleaning and was clogged. Cleared out all debris and ran a diagnostic cycle and no error codes present. Unit working normal.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW0
Near Worcester, MA 01606
Chris B.
Job Details: 07/17/2023
Complaint that the unit is not cleaning properly. Found bad wash pump. Will order part for a return trip. ; ordrng 1 W11460945 (Wash Pump) and 2 W11545329 (Screw)s
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Shrewsbury, MA 01545
Chris B.
Job Details: 07/17/2023
Replaced all parts and ran a quick cycle and unit running normal. Great heating.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 07/17/2023
Dishwasher giving error code F6E1 needs new UI control. Quoted customer. ; ordrng 1 W11460962 (Control)
We serviced a
WHIRLPOOL DRYER
Model WED6620HW1
Near Manchester, CT 06040
Jeremy B.
Job Details: 07/17/2023
"Dryer making squeaking noise. Needs repair kit. Dryer is stacked on washer needs to be moved. ; ordrng 1 4392067 (Repair kit), rqstng P&A on 1 2ndtech (2nd tech)"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Manchester, CT 06040
Jeremy B.
Job Details: 07/17/2023
Washer not powering on. Found proper supply power. Control sending power to panel. Replaced control panel. and tested all checks ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Wingate, NC 28174
Jonathan J.
Job Details: 07/17/2023
Replace control and harness. I performed the calibration procedure. No additional issues found washing machine at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDW09
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 07/17/2023
"Complaint slow to make ice now, but not able to keep up with our demands. I found customer was filling up three or four large cups with ice every morning and by the afternoon then will be completely empty overnight. It will drop enough ice to fill up again. Customer has a supplement with ice. Icemaker is working fine. I replaced icemaker anyways no cooling issues found Freezer temp and Cool Whip is 0? fresh food temperature is 36.2. unit is designed to make no more than 3 pounds of ice and a 24 hour period of time."
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HPS01
Near Waterbury, CT 06708
Jimmy R.
Job Details: 07/17/2023
"Tested ice machine and found unit making a loud noise wile running but making ice, checked noise and found coming from drain pump tapped on pump and it stopped pump faulty. Let unit run and noticed unit getting super hot found cutting grid staying on entire ice cycle never shutting off also once ice would fall it would take the whole cooling cycle to melt and go threw dripping water all over and melting ice in bin, checked for broken grid and it was ok let unit run thew another harvest cycle and unit old make ice drip and shut down, will order new cntrl,pump, circulating pump and grid ; ordrng 1 W11439191 (Recirculating pump) and 1 W11542867 (Pump) and 1 W10919199 (Grate) and 1 W11034363 (Cntrl)"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS11
Near Cheshire, CT 06410
Jimmy R.
Job Details: 07/17/2023
Checked over unit and found wile running unit would display f1e4 acu failure and shut down once unplugging and restarting unit it would work a few cycles and error out again. Replaced faulty acu ran several cycles and unit is now operating to factory specs
We serviced a
MAYTAG DRYER
Model MEDC400VW0
Near Meriden, CT 06450
Jimmy R.
Job Details: 07/17/2023
"Checked over dryer and found unit would not shut down and would not heat properly, ran cycle and found timer advancing until it would get done to a cool down then sit there never shutting down, found door switch broken causing unit to not stop when door opens found heater shorted to each coil allowing heater to never shut off and unit to stay running. Dryer needs new heater and door switch customer going to buy new unit"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Manchester, CT 06040
Jeremy B.
Job Details: 07/17/2023
"Washer not draining or spinning. Customer washers a rug and the backing came off. The backing dried and its like cement. Tried cleaning out drain but cant get it out. The dryer is stacked on top. Needs a second man authorized to help remove dryer or customer to have dryer moved off on return trip. ; rqstng P&A on 1 W11458345 (Drain pump), ordrng 1 W11314666 (Hose), rqstng P&A on 1 W11549455 (Hose) and 1 2ndtech (2nd tech), dspstn on spec-tagged invntry: 1 W11316250 DOOR LOCK"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Matthews, NC 28104
Jonathan J.
Job Details: 07/17/2023
Complaint wash machine not filling properly not agitating properly. I found drain tube was shoved way too far down the drain creating a siphon affect siphoning water out of the washing machine where the washing machine could not keep water in the machine. After properly securing drain everything working fine.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Matthews, NC 28104
Jonathan J.
Job Details: 07/17/2023
"Complaint makes ice fine, but will not dispense ice. I found yoke is stripped out from motor shaft explaining will need motor yoke and accompanying parts. No additional issues found with refrigerator today.; ordrng 1 WP63052-2 (Yoke) and 1 W11671282 (Mtr) and 1 WP67006341 (Gasket) and 1 WPW10309864 (Separator)"
We serviced a
IKEA DISHWASHER
Model IDT930SAGX0
Near Charlotte, NC 28277
Jonathan J.
Job Details: 07/17/2023
I replaced float switch assembly with new float switch all previously ordered parts and rack supports tested operations no leaks found tested for over 30 minutes. Gasket was off-center and torn on original flow switch.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Somers, CT 06071
Gary V.
Job Details: 07/17/2023
"Inspected and found drain pump broken, replaced drain pump, and cycled tested fine.; used 1 W11412291 (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Charlotte, NC 28277
Jonathan J.
Job Details: 07/17/2023
I replaced locked up compressor. Pressure tested system. Found leak at tubing. Going into cabinetry high-pressure side. Before departure. I verified evaporator has a frost pattern going 3/4 of the way up. No additional issues found with refrigerator at this time. All wiring connections are tight at heater customer to allow three days for ice bin to fill with ice allow 24 hours before loading with food
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 07/17/2023
"I replaced all parts and tested operations new leaking, occurring directly after the cycle opening and closing the door."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Plainfield, CT 06374
Angel R.
Job Details: 07/17/2023
"Installed valve and calibrated, left load washing. Tested ok"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Sterling, CT 06377
Angel R.
Job Details: 07/17/2023
"Installed parts, tested ok.; dspstn on spec-tagged invntry: 1 W11256462 DIODE UNIV"
We serviced a
MAYTAG DISHWASHER
Model MDB4709PAB0
Near Worcester, MA 01604
Amanda R.
Job Details: 07/17/2023
Replaced keypad tested all functions working
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Worcester, MA 01603
Amanda R.
Job Details: 07/17/2023
Unit wont start plugged into outlet that works for garbage disposal when switch is turned on plugged into extension cord into different outlet unit working normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Auburn, MA 01501
Amanda R.
Job Details: 07/17/2023
Not cooling in freezer or ff section heavy frost on evaporator brown wire going to heater not connected all the way fixed connection customer will leave unplugged for 24 hours to defrost and plug in tomorrow at 1pm
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Sutton, MA 01590
Amanda R.
Job Details: 07/17/2023
Tightened freezer door handle led light bulb in freezer burned out customer will replace light bulb water soluble things freezing on top shelf customer raised temp to 40 nothing frozen today
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Gastonia, NC 28054
Ryan S.
Job Details: 07/17/2023
"Customer complained fabric softener not dispensing. Found f3e3 error codes present. Found cold valve wasnt opening intermittently. Found no debris in cold valve screen. Replaced inlet valve and unit now working, showed how fabric softener filles and dispenses. Verified proper operation. ; used 1 W11165546 (VALVE) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Crouse, NC 28033
Ryan S.
Job Details: 07/17/2023
"Customer complained unit didnt complete a cycle stopped at spin at end. Ran service mode and found no error codes. Ran component activation and found all functions working, all agitate and all spin modes. Ran quick wash regular. Couldnt find anything under inner drum, drum spins freely. All spin and agitate functions work. Quick was regular cycle filled started washing and went to spin. Customer said that there is a metal clicking noise intermittently, issue is intermittent. Found acu making noise from triac.ordering acu control. Informed customer office will call when parts come in. ; ordrng 1 W11543997 (Acu)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Bessemer City, NC 28016
Ryan S.
Job Details: 07/17/2023
"Customer complained unit not heating. Found unit didnt have all voltage going to unit. Only had 110v, flipped breaker at home and 240 was present after and unit started heating. Ran timed dry and unit started heating and progressed from 60month to 50 mins. Verified proper operation. Informed customer of issue happens again to replace breaker or 240v receptical to dryer by calling electrician before calling us back first. If same issue happen again during a callback we will have to charge for call trip fee."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Bristol, CT 06010
Ruben C.
Job Details: 07/17/2023
Installed gearcase and all other parts ran diagnostics normal tested operation normal; dspstn on spec-tagged invntry: 1 W11454734 GEARCASE
We serviced a
AMANA WASHER
Model NFW5800HW0
Near Chicopee, MA 01013
Roger R.
Job Details: 07/17/2023
Found unit has no hot water coming from the wall. Recommend calling landlord or plumber to resolve issue.
We serviced a
AMANA OVEN
Model ARTC7511WW
Near Springfield, MA 01128
Roger R.
Job Details: 07/17/2023
Found bad bake element. Quoted
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Oxford, MA 01540
Amanda R.
Job Details: 07/17/2023
Not going into defrost customer replaced control board didnt fix issue evaporator Heater element has continuity replaced bi other is going to keep unit off for 24 hours to manually defrost hen turn back on tomorrow at noon ; used 1 WP10442411 (BIMETAL) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYB01
Near Webster, MA 01570
Amanda R.
Job Details: 07/17/2023
Evaporator fan hitting ice build up removed ice under fan unit went into defrost while working on it explained it looked like door was left open
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Woodstock, CT 06282
Amanda R.
Job Details: 07/17/2023
"Replaced ui and need to order damper motor assembly ; rqstng P&A on 1 W11087463 (Damper), states that autho needed"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Simsbury, CT 06070
Chuck M.
Job Details: 07/17/2023
Customer complaint is that dishwasher was leaking. Inspected and found water getting past gasket. Replaced gasket and tested. Leaking stopped. ; used 1 W11483553 (GASKET) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near South Windsor, CT 06074
Chuck M.
Job Details: 07/17/2023
Installed UI and it checked ok. Showed customer it works.
We serviced a
KITCHENAID FREEZER
Model KRFC604FSS01
Near South Windsor, CT 06074
Chuck M.
Job Details: 07/17/2023
"Installed control and no response from control panel or uI on door. Inspected and found corrosion on connections to control panel. Took pics. Ordered door, control panel and UI. Evaporator fan is also not running in freezer. Ordered Evaporator cover assembly. ; ordrng 1 W11394920 (Evaporator cover w/fan Assembly) and 1 LW11034290 (dor-fip) and 1 W11330486 (UI) and 1 W11533213 (Control Panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near South Windsor, CT 06074
Chuck M.
Job Details: 07/17/2023
"Customer complaint is that ice maker was not making ice. Found a few cube in ice container. Confirmed error code E5. Replaced ice maker and restored power to unit. Checked and error code is cleared. Advised customer to allow time for ice production. Upon leaving customer stated that he also complained about refrigerator not cooling properly. Found ice buildup on evaporator. Took pic. Cleared ice and drain. Replaced evaporator fan harness. Fan was not running after clearing ice and thermistor was corroded. ; used 1 W11658802 (ICE MAKER), and 1 W11087438 (EVAP MOTOR) from stock"
We serviced a
FRIGIDAIRE WASHER
Model FFLE4033QW0
Near South Windsor, CT 06074
Chuck M.
Job Details: 07/17/2023
Customer complaint is that washer leaks. Inspected and found washer leaks immediately from fill hose. Ordered fill hose. ; ordrng 1 5304533220 (Fill hose)
We serviced a
FRIGIDAIRE DISHWASHER
Model FBD2400KW12B
Near Meriden, CT 06450
Jimmy R.
Job Details: 07/17/2023
"Ran dishwasher due to unit had not been washing properly leaving dishes dirty, found unit filling with water and washing but washing weak water not spraying sound strong. Checked filter and wash arm and both are clean and working found wash motor weak and not pumping water fully causing poor washing unit needs new wash motor. Unit had also been stuck on a water heating cycle for hrs one cycle, checked timer and found advancing and working properly, will order new wash motor, o rings and heater parts tentative p/a this will be the 3rd time someone had been out and timer had been replaced and a sensor customer stated they wanted to get a new machine advised she should call customer service about a replacement machine or buying a new one.; ordrng 1 807473201 (Sump motor) and 1 154246901 (O ring) and 1 154247001 (O ring) and 1 154825001 (Heater), states that autho needed"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Meriden, CT 06451
Jimmy R.
Job Details: 07/17/2023
"Tested washer and found when starting a wash cycle unit would display close lid never starting, checked latch and strike and found latch not recognizing strike causing issue. Replaced faulty latch and ran machine thew a wash and spin, all operations now working to factory specs ; used 1 W11394572 (Latch) from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRSS2323AS0
Near Meriden, CT 06451
Jimmy R.
Job Details: 07/17/2023
"Tested unit and found customer having issue with water being warm and unit not making any ice, ran diagnostics on ice maker and found no errors cycles ice maker and unit dumped and filled as designed ice maker working properly. Checked water and found unit did not have a holding tank to get water cold advised customer water will just be cold first glass then its tap water from there, checked over all other operations and unit is working to factory specs"
We serviced a
WHIRLPOOL OVEN
Model WOS72EC7HS20
Near West Hartford, CT 06117
Chuck M.
Job Details: 07/17/2023
Customer complaint is that oven does hold time. Time will be set and then display will start flashing with 12:00 default time. Unit is not set up to WiFi. Customer does not use WiFi for oven. Ordered control panel. ; ordrng 1 W11616678 (Control Panel Stainless)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Avon, CT 06001
Chuck M.
Job Details: 07/17/2023
Arrived to install ordered parts due to low water pressure at dispenser and ice maker. Pulled out unit and found supply hose kinked. Unlinked water supply and tested. Water pressure checked ok showed customer it works.
We serviced a
WHIRLPOOL DRYER
Model GEW9250PL0
Near Mooresville, NC 28117
Mark C.
Job Details: 07/17/2023
Customer states unit is heating but takes forever to dry. Customer states he recently cleaned the ductwork and replaced the vent hose. Inspected vent hose no hard bends in the hose cleaned inner duct assembly. Unit is heating properly. Instructed customer that when cleaning the ductwork will the duct brush in most cases without extreme suction the lint will pack into the duct at the roof causing exhaust blockage extending dry time. Unit is fully operational.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Avon, CT 06001
Chuck M.
Job Details: 07/17/2023
Installed lower spray arm. Advised customer to run hot water before starting dishwasher.
We serviced a
MAYTAG DRYER
Model MEDB765FW
Near Southington, CT 06489
Martino S.
Job Details: 07/17/2023
"Check unit as per customer not heating, check power at outlet no voltage. Went to circuit breaker, breaker was off, turn on breaker and check voltage to the unit. 240v across black and red and 120v across each legs to neutral. Turn on unit to cycle unit heating normal on sensor cycles and time dry cycle, unit working to specs."
We serviced a
WHIRLPOOL WASHER
Model WRS315SNHM
Near Southington, CT 06479
Martino S.
Job Details: 07/17/2023
"Check unit as per customer not draining or spinning, unit drain but doesnt spin parts order tentative P/A.; ordrng 1 W11212745 (Actuator) and 1 W10721967 (Clutch) and 1 W11227944 (Capacitor) and 1 W10528947 (Drive hub)"
We serviced a
WHIRLPOOL DRYER
Model WED8500BW0
Near Southington, CT 06489
Martino S.
Job Details: 07/17/2023
"Check unit as per customer not heating, unit power up on start saying sensing check therm fuse out, replace thermal fuse and check unit working to specs.; used 1 Wp3390719 (Fuse-Thrml) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JSC24C8EAM00
Near Southington, CT 06489
Martino S.
Job Details: 07/17/2023
"Check unit as per customer complaint no cooling in freezer. Check unit compressor running, remove evaporator cover found no frost only small about of ice on tubing. Unit have a leaking issue and compressor was replaced in 2019, new owner and customer deny repair preferred to buy new unit."
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Bolton, CT 06043
Jeremy B.
Job Details: 07/17/2023
"Washer stopping mid cycle and lights on panel flashing. Drain pump pumping but making a abnormal noise on start up. Found stuck key error and long drain error. Needs new console, control, and pump. ; rqstng P&A on 1 W11112662 (Control panel) and 1 W11417461 (Control) and 1 W10876600 (Drain pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Enfield, CT 06082
Gary V.
Job Details: 07/17/2023
"Inspected and found no ice production. Found ice maker molex connector pins inside connector loose, adjusted and tightened pins, cycled ice maker and filled with water. Please allow 24 hours for ice production."
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Enfield, CT 06082
Gary V.
Job Details: 07/17/2023
"Inspected and found black/ white wire terminal to timer motor dislodged, and reinserted and cycled, tested fine."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Rock Hill, SC 29732
Mitch H.
Job Details: 07/15/2023
"Tested and ran diagnostics. Found F8E1 long fill error. Ran test for inlet valve, cold side humming but no water coming in. Replaced valve, tested, now filling and operating properly.; used 1 W11210459 (Inlet valve) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED86HEBW0
Near Fort Mill, SC 29707
Mitch H.
Job Details: 07/15/2023
Checked dryer and ran diagnostics. Found F4E1 heater relay error. Customer says dryer will work in timed dry but will not dry correctly in automatic. Requesting P&A for control.; rqstng P&A on 1 WPW10542001 (ACU)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Fort Mill, SC 29707
Mitch H.
Job Details: 07/15/2023
"Replaced heater and OWI sensor. Ran diagnostics cycle, all checked good. Started normal cycle, let fill and run, all good. Cancelled cycle, drained properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Indian Land, SC 29707
Mitch H.
Job Details: 07/15/2023
"Checked and tested dishwasher. No stored error codes. Dishwasher fills, runs and drains properly. Customer says they have never run a cycle on dishwasher. Only use it to dry dishes after hand washing. Explained to customer that if they are not running dishwasher then it will not drain. Pump has to run to drain dishwasher."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Catawba, SC 29704
Mitch H.
Job Details: 07/15/2023
"Tested and ran dryer. Heating and cycling normally. No unusual odors. Has good airflow at outside vent. Had customer put wet towel in and retested, still no unusual odor. Unable to duplicate complaint, dryer operating normally and properly."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lancaster, SC 29720
Mitch H.
Job Details: 07/15/2023
Checked and found lid locked and washer would not power on. Replaced main control. Washer now powers on. Ran calibration and tested functions. All operating properly.; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Lancaster, SC 29720
Mitch H.
Job Details: 07/15/2023
"Checked and found F9E1 drain error. Found drain pump humming but not pumping. Replaced pump, tested, operating properly.; used 1 W11412291 (Drain pump) from stock"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Auburn, MA 01501
Angel R.
Job Details: 07/14/2023
"Installed harness, tested ok.; dspstn on spec-tagged invntry: 1 W11590868 LOWER HARNESS"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Southbridge, MA 01550
Angel R.
Job Details: 07/14/2023
"Installed motor, tested ok."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB3
Near Dudley, MA 01571
Angel R.
Job Details: 07/14/2023
Customer says problem is erratic at times oven elements wont work and the cooktop does and sometimes nothing works. Previously had a power outage when lighting struck nearby. Will order new control board and harness as precaution.; ordrng 1 W11594224 (Control) and 1 W11531755 (Harness)
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Thompson, CT 06277
Angel R.
Job Details: 07/14/2023
"Installed control, tested ok."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Gastonia, NC 28056
Ryan S.
Job Details: 07/14/2023
Customer complained unit not starting. Found thermal fuse blown. Replaced fuse and ran unit. Heater cutting off and off at proper temps. Found unit was pushed too far back and smashing vent hose. Informed customer to not push unit further back. Verified proper operation. ; used 1 WP3392519 (THERMAL FUSE) from stock
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Gastonia, NC 28056
Ryan S.
Job Details: 07/14/2023
"Came to install parts ordered by previous tech. When taking out door ordered. Black door was ordered, need stainless. Ordering stainless door. Also found spacers broken. Ordering both spacers. Left handle off with customer to prevent damage. Replaced surface element ordered. Test good. Informed customer office will call when part comes in. ; rqstng P&A on 1 WPW10410341 (Spacer) and 1 WPW10410341 (Spacer2) and 1 W10877562 (Stainless door.)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH54521JZ00
Near Belmont, NC 28012
Ryan S.
Job Details: 07/14/2023
"Customer complained unit fan making noise. Lowered microwave and noise still present, ordering fan blower. Informed customer office will call when parts come in. Unit had p&L authorization. ; ordrng 1 W11662632 (Fan)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Hartford, CT 06106
Ruben C.
Job Details: 07/14/2023
Checked found gearcase bearing noisy and rough basket is wobbling also had error for actuator ordering gearcase basket washplate and actuator two time slot; rqstng P&A on 1 W11454734 (Gearcase) and 1 W10721967 (Splutch) and 1 W10913953 (Actuator) and 1 W10752283 (Washplate) and 1 W10752719 (Basket) and 1 W10752187 (Screw) and 1 Time (Extratime)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Hartford, CT 06112
Ruben C.
Job Details: 07/14/2023
Replaced reservoir and valve still no water found inlet tube on filter in blocking water ordering tubing; ordrng 1 W11162036 (Tube outlet filter) and 1 W11162040 (Filter inlet)
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near West Hartford, CT 06119
Ruben C.
Job Details: 07/14/2023
Checked unit ran diagnostics normal adjusted cam nut was slightly loose tested normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS08
Near Simsbury, CT 06070
Martino S.
Job Details: 07/14/2023
"Replace defective fresh food door gasket, heated up to seals all around and check unit working to specs.; dspstn on spec-tagged invntry: 1 W10830162 DOOR GASKET GRY"
We serviced a
MAYTAG WASHER
Model MAH2400AWW
Near Simsbury, CT 06070
Martino S.
Job Details: 07/14/2023
"Check unit as per customer complaint door stay close, ran drain and spin cycle unit drain and spin door stay lock. Unplug unit and plug unit in again and door unlocked. Customer undecided if to repair unit or buy new unit."
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Avon, CT 06001
Martino S.
Job Details: 07/14/2023
"Check unit per customers complaint not spinning and making noise. Ran drain and spin cycle found wash plate loose and making noise, gear-cage screw hole strip out unable to tighten screw. Customer decline repair of parts and labor will purchase new appliances."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Bloomfield, CT 06002
Ruben C.
Job Details: 07/14/2023
Replaced auger motor and devider tested operation normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Avon, CT 06001
Martino S.
Job Details: 07/14/2023
"Check unit as per customer complaint, unit check working normal no problem found customer education on closing French doors."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Charlotte, NC 28278
Ryan S.
Job Details: 07/14/2023
Customer complained Ui is not responsive intermittently. Found when pressing buttons they dont Always register. Had to try to enter diagnostics 4 times before successfully entering. No error codes present. Ordering Ui panel. Informed customer office will call when part comes in. ; ordrng 1 W11600321 (Ui)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Pineville, NC 28134
Ryan S.
Job Details: 07/14/2023
"Retuned to install parts ordered by previous. Installed parts and icemaker still not working. Found issue with harness in ice box, its hard to plug in harness to icebox and found short inside door wire it to ice maker. Found icemaker would start and stop when messing with wiring and harness to icemaker, it harness on icemaker itself but harness to icemaker in door frame. Found voltage from board j10-10 and j10-9 but then no voltage on harness connected to icemaker that turns to red and black. Needs new door due to location of harness. Door is no longer available. Called techline to document issue. Sr#7736857703 informed customer to call his warranty company that unit is not repairable ; dspstn on spec-tagged invntry: 1 W11333076 CNTRL-ELEC"
We serviced a
JENN-AIR OVEN
Model JDRP548HL01
Near Charlotte, NC 28226
Ryan S.
Job Details: 07/14/2023
"Sr# 7736855674. Customer complained lights came back after cooking a few times. Ran service mode and got f8e2 error on right side and 10 blinks on left side. Techline said that there is no 10 blinks on left side, he soad Im out saying it didnt happen but it inky shows as 9 blinks and 11 both are issue with left side cooling fan. Had ran all checked for service test 10 and all checks good. Ran tests for left side and found slight drop in resistance on left side cooling fan. Ordering left side cooling fan and extension board. Informed customer office will call when parts come in. Need helper on return call. Scheduled return call for 7-28-23, customer couldnt do sooner. ; ordrng 1 W11317945 (Appliance manager extension.) and 1 W11248652 (Cooling fan) and 1 2xtimeframe (2xtimeframe)"
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS03
Near Charlotte, NC 28277
Ryan S.
Job Details: 07/14/2023
Customer complained unit icemaker making a lot of noise. Ran service mode and checked icemaker and icemaker parts. Found icemaker fan making odd noises when starting and stopping. Also found icemaker making loud noise when harvesting. Ordering icemaker and icemaker fan. Informed customer office will call when parts come in to schedule return call. ; ordrng 1 W11658802 (Ice maker) and 1 W10846539 (Icebox fan)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Monroe, NC 28110
Jonathan J.
Job Details: 07/14/2023
Complaint door falls when opened not latching properly water staying in about a new dishwasher. Water underneath of the filter is normal filter was installed improperly causing waters to sit upside down and spray arm to not spin properly. Customer may have noticed a poor wash performance when using the dishwasher. no error codes in history ordering hinges; ordrng 1 W11573702 (Hinge) and 1 W11573703 (Hinge)
We serviced a
KITCHENAID RANGE
Model KFEG504KPS3
Near Worcester, MA 01606
Chris B.
Job Details: 07/14/2023
Complaint that the burners are not working and oven too. Found burnt main harness wire. Will order parts for a return visit. ; ordrng 1 WPW10245259 (Terminal Block) and 1 W11454490 (Main Wire)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS02
Near Rock Hill, SC 29732
Mitch H.
Job Details: 07/14/2023
"Tested ice maker, would not cycle. Replaced ice maker, cycled and filled properly. ; used 1 W10884390 (Ice maker) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near York, SC 29745
Mitch H.
Job Details: 07/14/2023
"Tested and found inlet valve bad. Replaced with valve from t/s. Retested, washer now filling and operating properly.; used 1 W11210459 (Valve) from stock"
We serviced a
KITCHENAID WALL OVEN
Model KOCE500ESS20
Near Unionville, NC 28110
Jonathan J.
Job Details: 07/14/2023
"Replaced main control, set calibrated temperature back to zero customer to use all elements are working fine. No additional issues found with oven."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Marshville, NC 28103
Jonathan J.
Job Details: 07/14/2023
Replaced damper control tested operations unit is now operating quietly now. No additional issues found or reported by customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 07/14/2023
Sealed system equalized pressure upon arrival -1 vacuum extremely low. Under charged. I found ff evap fan is not coming on in diagnostics evaporator completely frozen over now will need extra time to defrost. And figure out sealed system leak at filter drier found. Micro leak. Door hinge on left ff is bent preventing door from closing properly allowing for air leak at top of door. Dual evap system 53 grams whirlpool techline file number 7736859108; rqstng P&A on 1 W11240748 (Hinge) and 1 W10878115 (Hinge) and 1 WPW10505294 (Coupler) and 1 W11457241 (Drip pan) and 1 W11087438 (Fan motor) and 1 2xtime (2xtime)
We serviced a
KITCHENAID WALL OVEN
Model KEBS107SSS04
Near Matthews, NC 28104
Jonathan J.
Job Details: 07/14/2023
Complaint oven is not heating properly. Taking longer than usual to preheat. I found broiler element is open not heating properly. Bake element is working fine. Convection element is working fine inner Broiler element is working fine.; ordrng 1 WP9760774 (Element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW01
Near Windsor Locks, CT 06096
Gary V.
Job Details: 07/14/2023
"Inspected and found drain tube clogged with ice, cleared ice away and tested fine now."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Enfield, CT 06082
Gary V.
Job Details: 07/14/2023
"Inspected and found rotor bolt loose and tightened, cycled and tested fine."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 07/14/2023
"Arrived and found the basket damaged (took pics) will reorder. ; ordrng 1 W107752719 (Basket), dspstn on spec-tagged invntry: 1 W11116590 CNTRL-ELEC and 1 W10752283 WASHPLATE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 07/14/2023
Installed new damper and control. Please allow 24 hours for temps to stabilize.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Portland, CT 06480
Jeremy B.
Job Details: 07/14/2023
"Customers complaint is washer not filling properly and not cleaning. Basket has a extreme wobble and gear case making noise. Needs new gear case. ; rqstng P&A on 1 W11454734 (Gearcase) and 1 W10752719 (Basket), dspstn on spec-tagged invntry: 1 W11038689 VALVE and 1 W11428524 CAPACITOR"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Middletown, CT 06457
Jeremy B.
Job Details: 07/14/2023
Water not flowing through dispenser. Found supply line too tight making gasket block water flow. Secured and tested purged a water out of dispenser. all checks ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Bristol, CT 06010
Martino S.
Job Details: 07/14/2023
"Replace defective gear case , cam kit, agitator screw and wash plate. Ran diagnostic, wash and fill cycles and drain and spin. Unit check working to specs no leaking.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W10752187 AGITATOR SCREW , and 1 W11449840 GEARCASE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555DFZ09
Near Bethlehem, CT 06751
Martino S.
Job Details: 07/14/2023
"Check unit as per customer complaint no light in the freezer and fresh food door gasket rip, check freezer door switch no light in freezer. Please order parts tentative P/A.; ordrng 1 W11602886 (Module) and 1 W11396033 (Switch) and 1 W10443238 (Gasket)"
We serviced a
MAYTAG WASHER
Model MTW5600TQ1
Near Chicopee, MA 01013
Roger R.
Job Details: 07/14/2023
Installed new water level selection switch and agitator dogs. Tested unit and all works properly. Noticed water valve a wall leaking. Notified customer. ; used 1 80040 (AGITATOR DOGS) from stock