We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Wrentham, MA 02093
Aimee Z.
Job Details: 10/26/2023
Installed gasket and ice maker and tested complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near Bristol, CT 06010
Ruben C.
Job Details: 10/26/2023
Checked unit found flap for ice is not opening trying open but getting stuck ordering seperator assy; ordrng 1 WPW10353552 (Seperator assy)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20EVMS13
Near Amherst, MA 01002
Chris B.
Job Details: 10/26/2023
Complaint that the gasket on the doors are torn apart and theres rust burns on the center piece. Found all gaskets needs replacing and the mullion heater. Will order parts for a return visit. ; rqstng P&A on 1 WP12722803AP (Mullion Heater Support) and 1 W10571967 (Gasket Freezer)
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS09
Near Lancaster, SC 29720
Jonathan J.
Job Details: 10/26/2023
Complaint microwave caught fire 7737650320 file number non repairable per whirlpool. Liner scored may be able to touch up and repair with paint new player and plastics whirlpool decided against any type of repair. have the customer contact Safety team and reference S/R# 7737650320 Safety number is 1(866)550-5136
We serviced a
GE REFRIGERATOR
Model GSS25WGTICC
Near Chicopee, MA 01020
Roger R.
Job Details: 10/26/2023
Installed new ice maker. ALLOW 24 HOURS FOR ICE PRODUCTION TO RETURN.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS0
Near Newington, CT 06111
Chuck M.
Job Details: 10/26/2023
Customer complaint is that microwave was sparking. Inspected and found food splatter throughout microwave. Ran microwave with a cup of water multiple times and no sparking present. Checked high voltage components and all checked ok. Advised customer to clean interior of microwave.
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258FEZ07
Near Chicopee, MA 01020
Roger R.
Job Details: 10/26/2023
Customer declined repairs and refused to pay trip charge as they were led to believe that the repair would be more responsibly priced. Unable to collect trip charge no work done.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Charlotte, NC 28278
Ryan S.
Job Details: 10/26/2023
"Customer complained unit not making ice, started masking ice again yesterday . Icemaker was full of ice and cycled. Found separator was slightly open , found ice chute separator was not closing all the way after use. Ordering new separator. Will keep icemaker for return call. Scheduled return call for 11-1 -23pm. ; ordrng 1 W11423781 (Separator chute), dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Tolland, CT 06084
Jeremy B.
Job Details: 10/26/2023
Washer giving f0e7 checked slider and its fine. Found a large amount of coins under wash plate. Removed and found water valve broken at solenoid. Replaced and tested all checks ok. ; used 1 W11165546 (VALVE) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Rock Hill, SC 29732
Mitch H.
Job Details: 10/26/2023
Removed and replaced refrigerator door gasket. Used heat gun to mold gasket and ensure proper seal all around door.
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Hartford, CT 06112
Chuck M.
Job Details: 10/26/2023
Customer complaint is that dryer is not spinning. Inspected and found motor is getting voltage but not running. Ordered motor. ; ordrng 1 W11209428 (motor-drve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Mansfield, CT 06226
Amanda R.
Job Details: 10/26/2023
Wires broken at bottom of door ice maker not working quoted for freezer stainless door
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Rock Hill, SC 29732
Mitch H.
Job Details: 10/26/2023
"Tested and attempted to run diagnostics on ice maker. Board would not enter and run tests. Customer says ice maker only works intermittently. Ordering dispenser control. Checked part availability, office will call to schedule return visit when part arrives.; ordrng 1 W11518204 (Dispenser control), dspstn on spec-tagged invntry: 1 W10873791 ICE MAKER and 1 WPW10179146 VALVE"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Rock Hill, SC 29732
Mitch H.
Job Details: 10/26/2023
"Entered diagnostics, no stored error codes. Ran component tests and full diagnostics cycle. No issues or unusual noises found. Customer put clothes in and started cycle, washer makes squeaking sound. Inspected and found that noise is coming from area where washer is mounted to pedestal. Advised customer that this would be an installation issue and that washer is operating properly and as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Hartford, CT 06106
Chuck M.
Job Details: 10/26/2023
Replaced ice maker and advised customer to allow time for ice production. ; dspstn on spec-tagged invntry: 1 W11284458 ICE MAKER
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near West Hartford, CT 06117
Chuck M.
Job Details: 10/26/2023
Customer complaint is that dryer was noisy. Found rollers and idler seized and 1 roller off the shaft. Replaced repair kit and tested. Dryer checked ok. ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Willington, CT 06279
Amanda R.
Job Details: 10/26/2023
Installed bellow tested operation normal
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Charlotte, NC 28216
Robert A.
Job Details: 10/26/2023
"Cx complaint that the oven is leaking gas. I inspected the unit to confirm the complaint. I found no error codes. The cooktop burners work fine, but the oven does not ignite at all. The ignitor glows but no flame. I checked continuity of the harness, from Th ignitor connector to the valve there is not continuity (red wire). The unit needs a new harness, Im ordering the ignitor and harness to resolve the issue.; ordrng 1 W11628776 (Main harness) and 1 W11176454 (Ignitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near West Hartford, CT 06117
Chuck M.
Job Details: 10/26/2023
Customer complaint is that refrigerator was not cooling. Inspected and found evaporator covered with ice. Cleared ice and attempted defrost in diagnostics. Defrost did not work. Ordered heater and control. ; ordrng 1 W11650662 (Heater) and 1 W11558182 (Control)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GRFC2353AF0
Near Wrentham, MA 02093
Aimee Z.
Job Details: 10/26/2023
Installed new switch to paddle cleaned paddle and replaced touch pad.Light all working and Cntrl going to sleep.Tested water stops
We serviced a
SAMSUNG WASHER
Model WA45T3200AW/A4
Near Franklin, MA 02038
Aimee Z.
Job Details: 10/26/2023
Installing valve and cap and tested water an spin.
We serviced a
LG DRYER
Model DLE3733W
Near Southwick, MA 01077
Mike K.
Job Details: 10/26/2023
"Unit not heating open high limit thermostat.Replaced hi limit and operating thermostat.Ran cycle and heating properly.Advised to regularly clean vent.; ordrng 1 6931EL3003D (Thermostat) and 1 6931EL3001E (Thermostat), used 1 6931EL3003D, and 1 6931EL3001E from stock"
We serviced a
AMANA RANGE
Model AER6303MMS0
Near Waterbury, CT 06705
Jimmy R.
Job Details: 10/26/2023
"Checked over unit and found oven has no display and nothing would operate, checked power and found terminal block had broke off and red power wire had come loose and stuck to cabinet causing breaker to keep tripping and no power to stove. Replaced faulty terminal block and secured power cord heated oven to 350 and burners all operations are now working to specs ; used 1 WPW10245259 (TERMINAL BLOCK) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Waterbury, CT 06710
Jimmy R.
Job Details: 10/26/2023
"Checked over washer and found when customer would set unit to a delicate cycle it would never spin clothes out it would leave them soaked when complete, checked for errors and no codes in unit let machine run threw step 12 of diagnostics and unit went threw properly. Ran a delicate cycle and noticed the spin speed was set to off leaving machine with no spin, adjusted spin speed to max and let the cycle run. Checked for spinning and machine ramped right up in the delicate cycle and completed properly, advised customer on when selecting a low spin speed the last blue led is off not low when setting it set it she needs to set it one higher for a spin to work; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Sutton, MA 01590
Angel R.
Job Details: 10/25/2023
"Ran a full rinse and spin and found absolutely no water. Fill valve is not leaking, pump ok as well, drain hose ok tub is not cracked. Will order new fill valve as customer is on well water and current one is a bit clogged also a new inner drain tube as a precaution. ; rqstng P&A on 1 W11210459 (valve) and 1 W10899966 (tub to pump hose)"
We serviced a
KENMORE WASHER
Model 110.31312020
Near Monson, MA 01057
Roger R.
Job Details: 10/25/2023
"Found unit not switching from agitate to spin. The actuator chatters when trying to change modes. Replaced with a new actuator and unit working properly now. ; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP , used 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Newington, CT 06111
Chuck M.
Job Details: 10/25/2023
Customer complaint is that upper rack adjuster was broken. Replaced from T/S and tested. Showed customer it works. ; used 1 W10712395 (ADJUSTER) from stock
We serviced a
SAMSUNG DRYER
Model WF50BG8300V
Near Blackstone, MA 01504
Aimee Z.
Job Details: 10/25/2023
Samsung sent a motor completePart DC93-00101NInstalled and tested complete
We serviced a
WHIRLPOOL DRYER
Model WED8300SW2
Near West Springfield, MA 01089
Mike K.
Job Details: 10/25/2023
"Getting f1error. Will not start cycle,until lugged/plugged and same. Reseated connections on control and same. Control communication error. Control nla."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Clover, SC 29710
Mitch H.
Job Details: 10/25/2023
"Tested and found ice maker stuck in harvest, would not return to home position. Replaced ice maker, tested, cycled properly. Tested valve, activated and filled correctly. ; dspstn on spec-tagged invntry: 1 W11557001 ICEMAKER"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW3
Near Somers, CT 06071
Gary V.
Job Details: 10/25/2023
"Installed new acu and cycled to temp, tested fine."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Enfield, CT 06082
Gary V.
Job Details: 10/25/2023
"Installed new water inlet port and cycled, tested fine."
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Bristol, CT 06010
Ruben C.
Job Details: 10/25/2023
Replaced control and ui tested operation normal ran diagnostics normal ran component test normal
We serviced a
SAMSUNG REFRIGERATOR
Model RF18HFENBSR
Near Farmington, CT 06032
Ruben C.
Job Details: 10/25/2023
Replaced both freezer slides tested operation normal freezer door closing normally
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Fort Mill, SC 29707
Mitch H.
Job Details: 10/25/2023
"Found refrigerator completely dead. Cycled power, refrigerator came back on and operating. Found water in cavity below pantry control. Requesting P&A for pantry control, harness and main control. Checked part availability and scheduled return visit for 10/28 pm; rqstng P&A on 1 WPW10769076 (Pantry control) and 1 W11170612 (Harness) and 1 WPW10675033 (Control)"
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Willington, CT 06279
Amanda R.
Job Details: 10/25/2023
F0e5 f2e1 going off balance suspension too bouncy start button dosent work on console ; ordrng 1 W11130359 (Suspension) and 1 W11135391 (Console)
We serviced a
AMANA DISHWASHER
Model ADB1400AMW0
Near Newington, CT 06111
Chuck M.
Job Details: 10/25/2023
Customer complaint is that dishwasher is ash not responding. Checked and found no voltage. Customer reset breaker and voltage is present. Ran diagnostics and got no error codes. Automatic test cycle ran successfully. Dishwasher checked ok.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Monroe, NC 28112
Jonathan J.
Job Details: 10/25/2023
Complaint Washer machine will get stuck at 26 to 25 minutes on quick wash will spin for over 4 to 5 hours with drain pump running. Drain pump is extremely loud ever since last company was here. I found control board error codes. F1e1 f1e2 f2e1 f3e2 f6e1 f0e3 I am ordering a new control board and user interface based on error codes and fault history. I cleared all error codes. Performed a quick wash cycle. Verified error codes in quick wash reoccurred along with F1 E1. And F2 E1 error codes in fault history after quickwash quickwash would never progress past 25 minutes hung up with no clothes in washing machine. Nothing is rubbing no Gearcase or lower end issues found at this time. ; ordrng 1 W11478526 (Ui) and 1 W11419171 (Control)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Chaplin, CT 06235
Jeremy B.
Job Details: 10/25/2023
Washer goes straight to fine after pressing start. Found leaky capacitor. Replaced and ran self test all checks ok. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Tolland, CT 06084
Jeremy B.
Job Details: 10/25/2023
Installed new freezer door. Set to recommended temps. Cycled power off for a few mins. Please allow 24 hrs for temps and ice production.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near East Windsor, CT 06016
Jeremy B.
Job Details: 10/25/2023
Ice build up on freezer coil causing noise and poor cooling. Thawed ice and found loose connector at defrost heater. Repaired all checks ok.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Vernon, CT 06066
Jeremy B.
Job Details: 10/25/2023
Installed new hub and gearcase ran calibration then self test. Customer water supply valve leaking.
We serviced a
KITCHENAID COOKTOP
Model KICU509XSS00
Near Sutton, MA 01590
Angel R.
Job Details: 10/25/2023
"W10556232 service pointer in regards to this model. Replaced induction element same issue persists F12 error code. checked fuse and ok. Induction module is no longer available per tribles. Needs more work, Mike is making a call to trade care. ; rqstng P&A on 1 WPW10237005 (gaskt-cktp) and 1 W10607546 (module)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Charlotte, NC 28214
Robert A.
Job Details: 10/25/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4900BW0
Near Charlotte, NC 28216
Robert A.
Job Details: 10/25/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRSS26L3AF5
Near West Springfield, MA 01089
Mike K.
Job Details: 10/25/2023
"Address is 76, not 78.Cs complaint that unit had been not cooling and making noise. Had recorded noise and sound like fan obstructed. Fan running and unit cooling fine on arrival. Removed evap cover and full frost pattern, a couple sizable blocks of ice on top of evap, sign of previous issue, but all is functioning properly now. Possible door had not been closed and unit frosted over and has now caught back up through defrost cycles. Doors are sealing fine. If reoccurs order control, evap fan and harness."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Millbury, MA 01527
Angel R.
Job Details: 10/25/2023
"Thermistor was in the wrong spot, placed in proper location and ohmed out heater that was ok as well. Steamed out evap, tested ok."
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW0
Near Millbury, MA 01527
Angel R.
Job Details: 10/25/2023
"Found capacitor leaking, installed new one from TS. Tested ok. Purchase receipt was provided.; used 1 W11395618 ( CAPACITOR/INTER COIL) from stock"
We serviced a
WHIRLPOOL DRYER
Model MED6230HW1
Near Worcester, MA 01609
Angel R.
Job Details: 10/25/2023
"Found thermal fuse blown, replaced with TS. Tested ok.; used 1 WP3392519 ( ) from stock"
We serviced a
SAMSUNG REFRIGERATOR
Model RF263TEAEWW
Near Milford, MA 01757
Aimee Z.
Job Details: 10/25/2023
"Found frozen tower steamed as much as I could .Called spoke to Tech line said to replace Tower, thermistor, and advise to do drain heater .Cust will advise"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near West Springfield, MA 01089
Mike K.
Job Details: 10/25/2023
"Under 1yr wp warranty per service bench. F8e4.Water in overflow. Explained to cs about dish placement large pan right in front on bottom rack, removed. Cleared overflow and dried. Ran normal cycle and saw no leaking. Unit is also tipped forward., corrected. Explained if any thing want it slightly tipped back."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Mount Holly, NC 28120
Ryan S.
Job Details: 10/25/2023
Customer complained unit was leaking from front. Ran unit with front panel off. Found it was leaning forward a bit and leveled unit. Informed customer unit will also leak of unit has too many Suds while running. Found water level switch good. Replaced door gasket from ts. Informed customer to check for suds if unit starts leaking again but no leaks detected. Verified proper operation. ; used 1 W11498831 (GASKET) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Charlotte, NC 28205
Jeff L.
Job Details: 10/25/2023
Replaced icemaker unit Randy checked OKCall complete; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near West Hartford, CT 06110
Chuck M.
Job Details: 10/25/2023
Customer complaint is that refrigerator was not cooling. Inspected and found evaporator fan blocked with ice. Cleared ice and evaporator fan motor is running but it is very weak. Unit needs evaporator fan motor. Customer said RAC is bringing them another refrigerator and taking this one tomorrow.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Enfield, CT 06082
Gary V.
Job Details: 10/25/2023
"Inspected and found frame of tub not leveled to cabinet, leveled and adjusted frame of tub and unit now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Charlotte, NC 28216
Robert A.
Job Details: 10/25/2023
"Cx complaint that the unit is not cooling well. I inspected the unit to confirm the complaint. I found the unit is decently cooling at the moment with good temps 43/2. I checked the evap and found the RC evap frozen. I tested the fans, both worked. I tested the damper, it had troubles cycling. The unit needs a new RC harness to replace the thermistor. I quoted the cx for the repair and collected the payment in full by CC. Im ordering the parts for the return visit.; ordrng 1 W11033168 (RC evap harness) and 1 WPW10389152 (Gasket) and 1 WPW10248595 (Damper door)"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near West Hartford, CT 06117
Chuck M.
Job Details: 10/25/2023
Installed motor and blower wheel. Tested and showed customer it works. ; dspstn on spec-tagged invntry: 1 279787 MOTOR
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Charlotte, NC 28269
Robert A.
Job Details: 10/25/2023
"Cx complaint that the oven is not working. I inspected the unit to confirm the complaint. I found the unit was in demo mode, I disabled demo mode in the settings and tested the cooktop and oven. The unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Charlotte, NC 28208
Robert A.
Job Details: 10/25/2023
"Cx complaint that the unit shaking aggressively. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed but I did notice heavy vibration. I checked under the unit and found the RF leveling leg came out of place, I corrected the leveling leg position and tested the unit for the cx. A piece of the water valve has separated, the valve needs to be replaced to resolve the issue. Im ordering the part for the return visit.; used 1 W11038689 (VALVE) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW0
Near Wales, MA 01081
Amanda R.
Job Details: 10/25/2023
The control is shorted cant enter diagnostics wont start at all unless unplugged the sensing light comes on but wont fill or advance
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Charlotte, NC 28205
Jeff L.
Job Details: 10/25/2023
Replace Parts ordered unit ran and checked OKComplete
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL05
Near Charlotte, NC 28270
Jeff L.
Job Details: 10/25/2023
Replace Parts unit ran and checked OK removed all files from refrigerator. Unit ran and checked ok; dspstn on spec-tagged invntry: 1 WPW10594329 DAMPER CNTRL
We serviced a
WHIRLPOOL GAS DRYER
Model WGD7500GW0
Near Franklin, MA 02038
Aimee Z.
Job Details: 10/25/2023
Installed door switch and tested complete
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Charlotte, NC 28208
Robert A.
Job Details: 10/25/2023
Cx complaint that the unit is not filling with enough water when she washes sheets. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. I suggested to the cx to run bulky items cycles with max water level for the highest water setting for this unit. As well as pressing garments to the bottom giving them a better chance to be fully submerged in the water when it fills. The unit is working as designed.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Charlotte, NC 28214
Robert A.
Job Details: 10/25/2023
Cx complaint that the unit is having power failures. I inspected the unit to confirm the complaint. The screen had a power loss message when I arrived. I found no error codes. The unit needs a new UI panel and control board to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11600370 (UI panel) and 1 W11261167 (Control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFF2258FEZ07
Near West Hartford, CT 06117
Chuck M.
Job Details: 10/25/2023
Customer complaint is that freezer door is not opening properly and FF section is not cooling. Found glide rails frozen and evaporator fan motor not running. Verified voltage to fan. Ordered evaporator fan motor. Customer has labor authorization in entitlements. Charged service fee and part. ; ordrng 1 W11024089 (motor-evap)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 10/25/2023
Dryer not starting or heating. Tested supply power and found neutral leg dropping out. Customer must resolve power problem. ; dspstn on spec-tagged invntry: 1 W10857612 TIMER
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Holland, MA 01521
Amanda R.
Job Details: 10/25/2023
Not correct power at terminal block
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Woodstock, CT 06281
Amanda R.
Job Details: 10/25/2023
The hub and wash plate stripped; rqstng P&A on 1 W10902814 (Wash plate) and 1 W10528947 (Hub)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near West Brookfield, MA 01585
Chris B.
Job Details: 10/25/2023
Complaint that the unit is making noises on the fresh food section. Found bad damper motor. Replaced part and unit running normal. No more noises. ; used 1 WPW10594329 (DAMPER CNTRL) from stock
We serviced a
SAMSUNG RANGE
Model NX58H5600SS/AA
Near Belchertown, MA 01007
Chris B.
Job Details: 10/25/2023
Complaint that the unit is not heating correctly. Found touch panel not responding. Verified and part no longer available. Collected trip fee.
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Hartford, CT 06112
Chuck M.
Job Details: 10/25/2023
Arrived to diagnose washer. Washer is not in and area where it could be connected to water or power. Advised customer to have unit in an area where it can be diagnosed. ; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Enfield, CT 06082
Gary V.
Job Details: 10/25/2023
"Inspected and found drain pump seized and installing new pump, cycled and tested fine.; used 1 W11399437 (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Windsor Locks, CT 06096
Gary V.
Job Details: 10/25/2023
"Inspected and found no heat and ohmed heater circuit and tested good, no voltage coming out of main acu for heat will order and return.; ordrng 1 W11506011 (Main acu)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC1
Near Enfield, CT 06082
Gary V.
Job Details: 10/25/2023
"Concern is not spinning. Inspected and found no fault codes, cycled multiple times and didnt find any problems, customer said she tried washing pillows and probably went off balance."
We serviced a
GE REFRIGERATOR
Model GNE29GSKDSS
Near Longmeadow, MA 01106
Gary V.
Job Details: 10/25/2023
"Inspected and found ff lite broken and noise coming from ff evap fan motor, quoted and they will call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Hartford, CT 06112
Chuck M.
Job Details: 10/25/2023
Customer complaint is that refrigerator light is not working. Found light switch broken. Removed light switch to replace and found wires are foamed to far away and too short to connect to switch. Called techline to report. SR# 7737634412. ; dspstn on spec-tagged invntry: 1 W11123941 SWITCH
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Waterbury, CT 06708
Jimmy R.
Job Details: 10/25/2023
Ran washer and found when starting machine unit would come on sense and go right to done never sensing or filling. Checked actuator wile running and found not moving to shift unit into a sense of wash actuator faulty. Replaced actuator and recalibrated unit ran a wash and spin checked all functions several times and unit is now starting properly and working to specs; used 1 W10913953 (Actuator) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Prospect, CT 06712
Jimmy R.
Job Details: 10/25/2023
Checked over unit and found machine had stopped making ice and water flow is not strong from dispenser. Checked water and found unit is dispensing but kinda slow checked water hook up and customer had it connected to an osmoses system and there is an in-line filter that needs to be replaced this will help water flow much better. Checked ice maker and found off and not cycling turned back on and cycled ice maker checked filling and unit is operating to factory specs.
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Westfield, MA 01085
Mike K.
Job Details: 10/25/2023
"Covered under 1yr wp warranty per service bench.Cs had taken back and drain hose off trying to diagnose. Reassembled and unit was in manual drain, removed drain pump and verified operation. Allowed to complete manual drain then put through diagnostic test which it completed fine. Ran normal cycle through fill and into wash, cancelled and drained fine.Only issue found is the drain hose is sealed to drain, you would normal want to have drain breath as it can cause back pressure and confuse water level sensor.Advised to adjust drain to have standing drain pipe and then unit drain hose can be placed in as normal with air gap.; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Torrington, CT 06790
Ruben C.
Job Details: 10/25/2023
Checked unit getting f9 e2 for drain failure replaced control still getting error code ordering drain pump ; ordrng 1 W11551760 (Drain pump)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Monroe, NC 28110
Jonathan J.
Job Details: 10/25/2023
"Complaint drum will not spin, but dryer continues to get hot. I found drive pulley on motor has split into destroying belt, causing damage to idler pulley as well. I replaced motor and component kit that comes with belts and idler, pulley and rollers. I tested operations. No additional issues found with dryer right now. Drum is spinning and dryer is heating fine. ; used 1 4392065 (DRYER REPAIR KIT), and 1 279827 (MOTOR) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Mooresville, NC 28115
Vincent O.
Job Details: 10/25/2023
Arrived at call. Customer does not need service. Customer needs electrician to resolve power issue. Customer explained that not enough power getting to unit. Dishwasher will work fine until she flips on light or other machine on circuit and then it turns off.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS27CXMS0
Near Mooresville, NC 28115
Vincent O.
Job Details: 10/25/2023
Found left door seal was not seated properly in channel or molded. Reseated seals and molded properly. All functions check ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KUIX535HPS
Near Monroe, NC 28110
Jonathan J.
Job Details: 10/25/2023
Complaint ice keeps overflowing the top whenever you open the door. I replaced thermistor and control. Customer cycle power off while repair was being performed. No additional issues found at this time with unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Monroe, NC 28110
Jonathan J.
Job Details: 10/25/2023
Complaint unit will not dispense ice. I cannot remove ice bin without breaking ice bin. I found yoke is striped out of motor unit making a popping noise. Ice maker is working fine bin is overflowing with ice cannot remove bin without destroying bin. Customer must unplug refrigerator or turn power off at breaker for a minimum of three days so bin can fall out and placed towels down for water to leak out of icemaker before re-arrival. Bin is frozen in place hard.office to call customer when parts come in. ; ordrng 1 W11185686 (Bin) and 1 W11671282 (Auger) and 1 WPW10309864 (Divider) and 1 WP67006341 (Gasket) and 1 WP63052-2 (Yoke) and 1 WPW10300024 (Ice maker)
We serviced a
KITCHENAID RANGE
Model KCGC506JSS00
Near Monroe, NC 28110
Jonathan J.
Job Details: 10/25/2023
I adjusted burners per service pointer W11643965 I tested operation no additional issues found called whirlpool file number 7737636028 instructed customer not to use Teflon sheets per whirlpool.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Matthews, NC 28104
Jonathan J.
Job Details: 10/25/2023
"Complaint water gushing out of icemaker falling down shells like a waterfall. Had to shut water off. Unit is a built-in. Customer stated not verified. Unit has a giant icicle hanging out of icemaker area. Customer caught it very quickly this time. No damage occurring per customer. I am ordering icemaker, water valve and control boards as issue seems to be reoccurring extremely often Two times a year at least. office to call customer when parts come in. ; rqstng P&A on 1 WP2318054 (Control) and 1 WPW10200659 (Control) and 1 W11243758 (Valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Glastonbury, CT 06073
Jeremy B.
Job Details: 10/25/2023
Found fill tube frozen and a pinhole leak on dispenser fill tube. Called tech support will replace fill tube heater and replace dispenser fill tube. Was given this SR#7737635519; ordrng 1 W11579166 (Water line) and 1 W11226501 (Fill tube heater)
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW0
Near Glastonbury, CT 06073
Jeremy B.
Job Details: 10/25/2023
Customers complaint is washer is leaking. Ran through automatic test and found no leaks but the sink next to washer is causing the leak.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFHG2251TF6
Near Northampton, MA 01062
Mike K.
Job Details: 10/25/2023
"Replaced air tower/damper assy, rf thermistor and main control for intermittent/inconsistent temperature complaint.Cs also has complaint of a broken wheel on crisper shelf, shelving not covered under contract so have him part number 5304508761."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV04
Near Meriden, CT 06451
Jimmy R.
Job Details: 10/25/2023
"Tested unit and found ice maker would not make any ice checked ice maker mold and found no water in mold, ran diagnostics and checked for errors found E5 error ice maker thermistor failure, cycled ice maker and unit cycled threw but would not cycle in its Own. Replaced faulty ice maker and reset cntrl and ice maker ran a self test and unit filled and cycled properly advised to give ice maker 24hrs so ice can regulate temps ; used 1 W11294907 (Ice maker) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Berlin, CT 06037
Jimmy R.
Job Details: 10/25/2023
"Checked over unit and found ice maker not dispensing ice and ice bin stuck and not coming out, tried to removed ice bin and bin had gotten stuck on ice melted ice and found ice maker had gotten ice jammed and it had melted and froze bin in place removed all ice and ice maker is now cycling and bin is no ok. Wile opening left door of fridge the mullion would get hung up, found mullion not sitting correctly causing it to get caught adjusted and all operations are now working to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Southington, CT 06489
Jimmy R.
Job Details: 10/25/2023
"Checked over unit and found fridge door not sealing and not closing properly, found when opening fridge door the door would swing open hard shaking the unit and when closing it would never want to close unless pushing on door to make a seal. Checked level and found legs had never been set from delivery causing unit to tip,adjusted legs and leveled unit properly so door will close and seal good. Checked over all other functions and unit is now operating to specs"
We serviced a
FRIGIDAIRE RESIDENTIAL REFR
Model LFHB2751TF8
Near Killingly, CT 06239
Amanda R.
Job Details: 10/25/2023
Customer needs to be home or have unit pulled out for me ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ01
Near Southington, CT 06489
Jimmy R.
Job Details: 10/25/2023
"Checked over unit and found both sections not cooling and both warm, checked evaporator and found no frost pattern at all evap,just cold pulled unit out and found compressor running and super hot to touch and kicking off on an overload, checked amps and found reading 11.8 compressor is locked causing no cooling. Unit going to need a compressor kit and coupler parts and labor are covered under five years manufacturer ; ordrng 1 W10507884 (Compressor kit) and 1 W11506635 (Coupler)"
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW1
Near Southington, CT 06489
Jimmy R.
Job Details: 10/25/2023
"Tested washer and found when powering unit up it would stay on for a second then shut off on its own and it would repeat until it started working then would sh7t it self off on its own, checked for errors and found F8e3 over flow conditions f3e1 water level system error. Ran unit threw diagnostics and unit stayed on and ran threw, tried to remove and reset panel but same issue panel has a stuck key and starts to hit random selections when not touching then it shuts down, will order new panel and return ; ordrng 1 W10911042 (Console)"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Plainfield, CT 06374
Amanda R.
Job Details: 10/25/2023
The gear case leaked oil underneath onto motor and cabinet the wires for the clutch and stator which connect to the lower wire harness burnt took pictures quoted for parts and labor
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Troutman, NC 28166
Vincent O.
Job Details: 10/25/2023
"Installed new motor, blower, and svc kit. Tested and verified proper operation. No noise. All functions check ok. ; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL"
We serviced a
WHIRLPOOL WASHER
Model NTW4519JW
Near Fort Mill, SC 29707
Mitch H.
Job Details: 10/25/2023
"Replaced all suspension rods and related part, and tub ring. Ran calibration, tested all functions tested good."