Service History 134 - Advantage Appliance Repair

We serviced a

KITCHENAID OVEN

Model KOCE507ESS09

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 02/28/2024

"Fireplace main control user interface ordered was the wrong part number and is way too wide for the size oven. Part not needed anyways issue customer was having with turntable was an options settings feature, where if you go into options settings you can turn on and off the turntable motor, when the customer starts the oven, the turntable will stay off and have a little icon do noting that turntable is off forcing customer to turn on turntable manually. No additional issues found with microwave or oven. Microwave is heating fine and oven has been heating fine with no issues per customer."

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 02/28/2024

Complaint when extra power button is enabled customer hears a grinding noise coming from underneath washer and randomly whenever they wash whites they will have tan streaking on random clothing. Rob per manufacturer rust is not rust is washplate pinching file number 7738569661. ; ordrng 1 W10902814 (Washplate) and 1 W11260238 (Rotor) and 1 W10734521 (Slider) and 1 W11624943 (Control)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHS2311PF2

Near Attleboro, MA 02703

Aimee Z.

Job Details: 02/28/2024

Installed new ice bin and dispensced ice paddle Working as intended.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near North Attleborough, MA 02760

Aimee Z.

Job Details: 02/28/2024

Cust stated noisyRan diagnostics all sounded as intended

We serviced a

BOSCH RANGE HOOD

Model DHD865AUC

Near Norfolk, MA 02056

Aimee Z.

Job Details: 02/28/2024

Outlet polarized and groundedNot going up or down and vent motor not working Tested power at black and white from switch 0 volts To motor that raise vent upParts no longer available

We serviced a

GE REFRIGERATOR

Model GNE25JSKGFSS

Near Franklin, MA 02038

Aimee Z.

Job Details: 02/28/2024

Steamed out freezer and installed new fan and defrost term . Had to cut and splice into old harness.I wrapped in electrical tape so no water would get in.Complete

We serviced a

JENN-AIR MICROWAVE

Model JMC2430DP01

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 02/28/2024

I replaced ui I tested ops no additional issues found.

We serviced a

LG REFRIGERATOR

Model LFXS26596S/00

Near Franklin, MA 02038

Aimee Z.

Job Details: 02/28/2024

Found fridge and freezer no cool . the compressor amps high running at 6 ampsTheres oil by connection loc ring by condenser fans.Needs compressor and leak check. Advised Cust needs seal system workCust buying new fridge

We serviced a

MAYTAG DRYER

Model MED8200FC2

Near Bellingham, MA 02019

Aimee Z.

Job Details: 02/28/2024

"Found the dryer needed a tune up kit, replaced and tested .Also found the vent was to long, shorted by 1 foot for more direct air flow; dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT"

We serviced a

KITCHENAID OVEN

Model KSDG950ESS3

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 02/28/2024

Customers complaint is oven making an abnormal noise a few mins after cycle starts found fan blade hitting guard. Was able to adjust all checks ok.

We serviced a

WHIRLPOOL WASHER

Model WFW9150WW01

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 02/28/2024

Not completing wash. Found cold screen clogged. Cleaned and ran self test all checks on.

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Cheshire, CT 06410

Jimmy R.

Job Details: 02/28/2024

"Tested unit install control ,harness and switch ran cycle test unit now cycling cold water. machine operating as manufacturer specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 02/28/2024

"Tested ice maker and found unit would not cycle and make ice found tray full of frozen cubes but never cycles them out, tried resetting ice maker and no power. Checked voltage and ice maker is receiving proper voltage ice maker bad. Replaced ice maker and cycled found ice maker now filling and cycling properly ; dspstn on spec-tagged invntry: 1 WPW10300022 ICE MAKER , used 1 W11546935 (ICEMAKER) from stock"

We serviced a

JENN-AIR RANGE

Model JJW2430DP02

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 02/28/2024

I replaced ui I tested operations no additional issues found.

We serviced a

MAYTAG RANGE

Model MET8800FZ01

Near Meriden, CT 06451

Jimmy R.

Job Details: 02/28/2024

Ran both ovens to 350 degrees and found ovens getting to temp checked with Thermocouple and temp was reading 350 degrees let oven cycles 3 times and recheck temperature reading 350 degrees. Spoke with technical support and recalibrated oven replace sensors and unit is operating properly Sr#7738400325

We serviced a

JENN-AIR REFRIGERATOR

Model JS48NXFXDE00

Near West Hartford, CT 06117

Chuck M.

Job Details: 02/28/2024

Customer complaint is that refrigerator LEDs are out. Customer says they have extended warranty through Best Buy. Customer will contact warranty company again. ; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Easthampton, MA 01027

Chris B.

Job Details: 02/28/2024

Complaint that the unit is not powering up. Found 12v to J19 red and black wires. Remove new touch panel and reinstalled old touch panel to see if it would power up and it did but old panel still has the same flickering on the led display and some of the buttons. Will order another touch panel will return the new part back to the office.; ordrng 1 W11316623 (Control Touch Panel UI)

We serviced a

GE RANGE

Model JGB697SEH2SS

Near Holyoke, MA 01040

Chris B.

Job Details: 02/28/2024

Complaint that the unit is not heating on the bake side. Found broken igniter and no voltage from the control board. Quoted parts and labor. Customer will not service the stove for that amount. Collected trip fee. Customer didnt care for a price quote.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFFS20EYMS04

Near Berlin, CT 06037

Jimmy R.

Job Details: 02/28/2024

Test unit upon arrival and found ice maker bail arm dislodge from ice maker. Remove door and basket to reinsert bail arm but was unsuccessful because of the ice maker hole support no longer have a tight grip. Install new ice maker and install door and basket and ice maker cycles and calls for water unit now operate manufacturer specs; dspstn on spec-tagged invntry: 1 4317943 ICE MAKER

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Southington, CT 06489

Jimmy R.

Job Details: 02/28/2024

"Tested unit and checked temps found Fridge temp set to 39 and reading 33 checked freezer temp and found set to -1 and reading -6 witch is to cold. Found customer had lower setting on right side witch opens up damper on bottom shelf the damper needs to be closed this is allowing unit to run and air to flow into lower shelfs witch is freezing food with it open, adjusted temps and also found freezer set to -1 witch causing freezer to run and run never shutting off pushing cold air into lower fridge freezing items, adjusted to proper temp and instructed customer on issues and what to leave closed and temps to set unit at. Checked all other operations and found unit now working to specs"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Southington, CT 06479

Jimmy R.

Job Details: 02/28/2024

"Checked over washer and found unit making a ton of noise wile spinning and washing found washer off balance and tub tipped way back causing it to hit cabinet and make a ton of noise, leveled up unit and added clothes ran a wash and spin cycle and unit is now spinning true and operating to specs. Advised customer when loading unit make sure to have even clothes in tub this will help with balancing, unit is now operating to factory specs"

We serviced a

SAMSUNG HOME LAUNDRY - E

Model WF45R6100AW/US

Near Holyoke, MA 01040

Chris B.

Job Details: 02/28/2024

Complaint that the unit is leaking water from the door edge. Found unit needed to clear out small debris in the boot and glass. Unit working normal. Found no issues with the washer.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ1

Near Avon, CT 06001

Chuck M.

Job Details: 02/28/2024

Replaced control and switch. Tested and dishwasher checked ok.

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Simsbury, CT 06092

Chuck M.

Job Details: 02/28/2024

Customer complaint is that dishwasher would not drain at end of cycle. Found error code F9e1 long drain. Ran dishwasher and then canceled to drain. Dishwasher did not drain. Tested drain pump resistance and its at 33.3 olms. Specifications are 27.4-32.3. Replaced drain pump and tested. Dishwasher is draining. ; used 1 W11412291 (DRAIN PUMP) from stock

We serviced a

KITCHENAID RANGE

Model KSEG950ESS6

Near Canton, CT 06019

Chuck M.

Job Details: 02/28/2024

Customer complaint is that range has error code. Ran diagnostics and confirmed error code. F8e0 upper blower fan speed too slow. Ordered cooling fan and control. ; ordrng 1 W11620737 (Blower Fan) and 1 W11100513 (cntrl-elec)

We serviced a

FRIGIDAIRE DISHWASHER

Model FFCD2418US2A

Near Longmeadow, MA 01106

Roger R.

Job Details: 02/28/2024

"Found unit not draining. After removing water and disassembling the drain pump, I found a foreign object in pump obstructing the operation. Charged labor rate of $199. No parts needed. All checks okay"

We serviced a

SAMSUNG REFRIGERATOR

Model RS27T5200SR/AA02

Near Bloomfield, CT 06002

Gary V.

Job Details: 02/28/2024

"Inspected and found door hinge making noise and adjusted, also found water line in back of unit not connected and that would need a plumber to do. All other functions test fine."

We serviced a

KENMORE WASHER

Model ="253.28432809"

Near West Springfield, MA 01089

Mike K.

Job Details: 02/28/2024

"Unit is in a storage unit, unplugged on arrival. Has had sealed system work done be previously, line has been tapped into. Fan running. Getting a little frost on evap first couple inches. Possible weak compressor or refrigerant leak. Quoted for sealed system, evap / drier at minimum. Deni e collected quoted service call."

We serviced a

GE WALL OVEN

Model PGS960SEL3SS

Near Suffield, CT 06093

Mike K.

Job Details: 02/28/2024

"Replaced control, verified all burners working, preheated both ovens to 359 with no issue. Cs to monitor."

We serviced a

WHIRLPOOL REFRIGERATOR

Model JFC2089WTB9

Near Suffield, CT 06093

Mike K.

Job Details: 02/28/2024

"Unit not making ice, icemaker would not advance for manual test. Replaced icemaker and advancing, but not filling, no noise of fill valve attempting to fill. Fill tube was frozen, cleared, but same.Tried with and without water filter. Water pressure coming back from filter to valve. Verified valve is getting 120vac when icemaker cycles.Ordering inlet valve. Office to contact cs when parts come in to schedule return.; ordrng 1 WPW10420083 (Inlet valve), used 1 W10884390 (ICE MAKER) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near South Windsor, CT 06074

Amanda R.

Job Details: 02/28/2024

Replaced all parts tested operation normal

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near South Windsor, CT 06074

Amanda R.

Job Details: 02/28/2024

Leaking water from brass end of inlet line coming to unit the gasket wasnt seated correctly and needs to be replaced customer did not want me to turn off water going to unit

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near South Windsor, CT 06074

Amanda R.

Job Details: 02/28/2024

Unit throwing a f8e4 error water in drip tray cleared tray leveled unit went over soap usage and loading big items which could redirect water ; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR

We serviced a

WHIRLPOOL DRYER

Model WED6400SW0

Near Rock Hill, SC 29730

Mitch H.

Job Details: 02/28/2024

"Pulled dryer out, disconnected power. Removed and replaced heating element. Reassembled, plugged in, tested. Dryer heating and cycling properly."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Plainville, CT 06062

Chuck M.

Job Details: 02/28/2024

Replaced control and harness. Tested in diagnostics and washer checked ok. Ran normal cycle with a load. Washer got stuck in spin cycle at 25 minutes continuously. Found service pointer and called tech line. Tested tachometer and it checked ok. Referred customer to connection team to update ACU. SR#7738571081

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Southwick, MA 01077

Mike K.

Job Details: 02/28/2024

"Unit running, but not tumbling. Found broken belt and wear in n supports, pulley. Quoted for drier repair/kit& labor. Accepted. Replaced belt, supports and idler pulley, verified operation in timed dry.; used 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 02/28/2024

Installed new control and lid lock. Ran self test all checks ok.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Charlotte, NC 28269

Jeff L.

Job Details: 02/28/2024

Found drain pump not locked into position on sump I reattached with it locking into position and the unit ran and checked ok with no leaksCall complete

We serviced a

WHIRLPOOL DRYER

Model WED8500BW0

Near Manchester, CT 06040

Amanda R.

Job Details: 02/28/2024

Replaced control customer is going to get venting cleaned

We serviced a

WHIRLPOOL WASHER

Model WTW8000DW0

Near Tolland, CT 06084

Amanda R.

Job Details: 02/28/2024

Throwing long fill error code solenoid bad on inlet valve replaced inlet valves tested operation normal ; used 1 W11220230 (VALVE) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ1

Near Tolland, CT 06084

Amanda R.

Job Details: 02/28/2024

Complaint that unit console peeled back with three weeks of being replaced and shorted Ui no saved errors. Called tech support Sr7738575227

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Belmont, NC 28012

Ryan S.

Job Details: 02/28/2024

Customer complained of no heat. Found thermal cut off open short. Replaced from ts. Ran unit and element now coming on and cycling on and off at proper temps. Verified proper operation. ; used 1 279816 (THERMAL KIT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near New Britain, CT 06051

Chuck M.

Job Details: 02/28/2024

Customer complaint is that refrigerator is not cooling. Found compressor tripping off. Tested with start device and compressor just buzz and clicks off. Ordered compressor for R134a. ; ordrng 1 WPW10507886 (compressor) and 2 ExtraTimeSlots (Extra Time Slots)s

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near New Britain, CT 06053

Chuck M.

Job Details: 02/28/2024

"Customer complaint is that washer would not start cycle. Customer said she started washer and it started to fill and 30 minutes later it did not wash. Found washer unplugged and lid locked. Plugged in washer and it was set to drain and spin. Canceled cycle and started a normal cycle. Washer sensed, filled and washed. Canceled cycle and washer drained. Washer checked ok."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE234GPS0

Near Chicopee, MA 01013

Chris B.

Job Details: 02/28/2024

Complaint that the unit is not cycling through correctly. Found error code F4E1 debris under the float switch and broken glass in the unit. Removed all debris and ran two diagnostic cycles and unit running normal. Adjusted and leveled the unit. Dishwasher draining properly.

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Andover, CT 06232

Jeremy B.

Job Details: 02/28/2024

Washer not draining giving F9E1(long drain) found coin catch clogged. Cleaned and tested all checks ok.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Charlotte, NC 28269

Jeff L.

Job Details: 02/28/2024

Found back panel up against fan housing causing vibration adjusted back panel unit ran and checked okCall complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Charlotte, NC 28213

Jeff L.

Job Details: 02/28/2024

"Found vent full of water and running over in between the panels. Power to vent was intermittent need to replace control board vent and deflector. All parts were not available office to call customer when they come inW11683259 W11613487 W11637581; ordrng 1 W11684259 (Vent) and 1 W11613487 (Deflector) and 1 W11637581 (Control), dspstn on spec-tagged invntry: 1 W10861000 DISPENSER"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Charlotte, NC 28227

Jeff L.

Job Details: 02/28/2024

Replaced water level switch all components to water have been replaced there is nothing more we can do with this unit for the water level complaint i informed customer that if he had any further issues to reach out to whirlpoolCall complete

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Bloomfield, CT 06002

Gary V.

Job Details: 02/28/2024

"Inspected and found faults f1e1 defective main acu, shifter fault, and f3e3 thermistor fault, replaced shifter and will order main acu and inlet valve and return.; ordrng 1 W11624943 (Main acu) and 1 W11614515 (Inlet valve), used 1 W10734521 (SLIDER) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM2

Near Windsor, CT 06095

Gary V.

Job Details: 02/28/2024

"Inspected and found wash pump worn out and no longer pumping, quoted and they will call."

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Suffield, CT 06078

Gary V.

Job Details: 02/28/2024

"Different problem from last visit. Concern not spinning. Inspected and found pressure system fault, and f1e1 main control fault, checked hose and dome and tested fine. Will order main acu and return.; ordrng 1 W11607637 (Main acu)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Fort Mill, SC 29715

Mitch H.

Job Details: 02/28/2024

"Checked and found clamp for drain pump hose missing, causing leak. Ordering clamps. Checked part availability and scheduled return for 3/1 AM ; ordrng 1 WP285655 (Clamp)"

We serviced a

MAYTAG DRYER

Model MGD6230HW0

Near Lancaster, SC 29720

Jonathan J.

Job Details: 02/28/2024

"Complaint dryer will not dry clothing unless it is on or unless it is on quick dry any, and all other cycles will say sensing and show a time of an hour, roughly and then after 3 to 5 minutes dryer will shut itself off. I found F3 E2 error, code, and diagnostics fault history I can place unit into diagnostics mode and place my fingers across moisture bars, and the light inside the dryer will shut off. Customer is filling dryer roughly a quarter of the way full customer has a smart Wi-Fi enabled dryer but does not have Wi-Fi in the house. unit also has F2 E one error code in fault history as well. file number whirlpool 7738567869 file number. ; ordrng 1 WPW10298258 (Harness) and 2 WP3387223 (Sensor)s and 1 W11086603 (Screen) and 1 W11413566 (Panel) and 1 W11525994 (Control)"

We serviced a

FRIGIDAIRE STOVE

Model N/A

Near Worcester, MA 01603

Roger R.

Job Details: 02/27/2024

Cancelled call. Not needed. Incorrectly started ticket. No work done

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Charlotte, NC 28208

Jeff L.

Job Details: 02/27/2024

Found control board sometimes sending power to water valves and sometimes it will not need new control board to resolve issue. Water valve is good. 2-27-24 pmW11513246; ordrng 1 W11513246 (Control board)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Simsbury, CT 06089

Chuck M.

Job Details: 02/27/2024

Customer was quoted for lower harness and labor. Customer called manufacturer and got an authorization for P&L. Part received is a control not the lower harness that is needed to complete repair. Tech called customer and explain wrong part was received and rescheduled customer. ; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hartford, CT 06112

Gary V.

Job Details: 02/27/2024

"Concern is shutting off, cycled unit thru full cycle with clothes, reset factory settings and cycled, tested fine."

We serviced a

ELECTROLUX REFRIGERATOR SID

Model EI23BC65KSBA

Near Cornelius, NC 28031

Robert A.

Job Details: 02/27/2024

Cx complaint that the unit makes a loud noise from the ice box area and the freezer light is out. I inspected the unit to confirm the complaint. I found the IM made ice recently. The icebox area has some ice built up near the fan. The unit needs a new ice box fan and defrost thermostat for the ice box evap. The FC needs a new light. I quoted the cx for the parts and collected the service call by CC.

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near Cornelius, NC 28031

Robert A.

Job Details: 02/27/2024

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC1

Near Lancaster, SC 29720

Jonathan J.

Job Details: 02/27/2024

I replace user interface or tested operations. No additional issues found all functions are working as it should.

We serviced a

JENN-AIR MICROWAVE

Model JMW2430DP01

Near Fort Mill, SC 29707

Jonathan J.

Job Details: 02/27/2024

"Complaint, right side and left side of user interface are in operable unit displaying F2 E0 error code. I found user interface is completely operable, except for the timer itself. ; ordrng 1 W10887855 (Ui)"

We serviced a

MAYTAG WASHER

Model MHW8630HW1

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 02/27/2024

"Complaint on quick wash the washing machine starts with a 15 minute cycle and when it hits 10 minutes the computer dies Says cycle complete clothing will be saturated and water still in the bottom of the washing machine. I found F0E5 out of balance load detected. I performed an empty wash cycle and confirmed control board indeed dies right at 10 minutes left on the control and water is still remaining in the bottom of the washer tub. I found suspension rods have a lot of excessive bounce to them as well. I also found drain pump is not draining all the water out like it is supposed to in a timely manner will need suspension rods, control, and drain parts to fix; ordrng 1 W11322884 (Control) and 1 W11458345 (Drain pump) and 4 W11316766 (Shocks)s"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 02/27/2024

"Replaced harness, waited about 15 minutes for control to reset itself as the drain pump was on and would not turn off. Ran a quick wash cycle through the washing machine washing machine working as of right now with no further issues found.; dspstn on spec-tagged invntry: 1 W11643701 HARNESS LOWER"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Charlotte, NC 28208

Jeff L.

Job Details: 02/27/2024

Found venting behind dryer pinched and not allowing air to move out as it should also found a good bit of moisture and lint in the vent hose. The unit is on the 2nd floor and Im going to advise customer to have external venting checked if problem continues after cutting the vent down behind dryer other than that unit is working as designed plenty of heat

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Charlotte, NC 28216

Jeff L.

Job Details: 02/27/2024

Left message with customer over the phone and advised this unit was out of warranty and the options were to provide us with a extended warranty ticket to repair unit and we will come back. Also mentioned since this was out of warranty trip charge was due of 129.00 and talk with warranty company about reimbursement. At this time job is not complete. Office will handle from here; ordrng 1 W11458345 (Drain pump)

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW0

Near Gastonia, NC 28054

Ryan S.

Job Details: 02/27/2024

"Customer complained unit gave error. She ran it again waiting and unit didnt give any errors went through entire wash with no issues. Found suds and off balance errors. Ran unit and unit filled and started wash and drained. Found debris in drain pump filter, informed customer that can cause issues she had. Verified proper operation unit"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Lake Wylie, SC 29710

Mitch H.

Job Details: 02/27/2024

Checked and found all lights working but flickering and strobing. Cycling power does not help. Needs LED control board. Quoted customer for repair and saved estimate. Customer is going to contact Whirlpool to see if they will cover repair. Collected for service call on cc.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 02/27/2024

Customers complaint that a freezer not freezing solid. The refrigerator is in the garage and the temps drop below 55. Recommended putting refrigerator back n a space thats above 60 for 24 hrs to see how it cycles.

We serviced a

FRIGIDAIRE RANGE

Model PLES389DCC

Near Wrentham, MA 02093

Aimee Z.

Job Details: 02/27/2024

Installed both left side infi switch and light switch and bulb All working completed

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Sutton, MA 01590

Roger R.

Job Details: 02/27/2024

Replaced and recharge itd with 6 oz R134a refrigerant.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Spencer, MA 01562

Chris B.

Job Details: 02/27/2024

Replaced all parts and refrigerator working properly. Purged the water line and has good water flow.; dspstn on spec-tagged invntry: 1 W10830055 DOOR GASKET

We serviced a

GE WASHER

Model GTW330ASK4WW

Near Chicopee, MA 01020

Mike K.

Job Details: 02/27/2024

"Agitator holding water, clogged with scum/detergent/mold build up. Was able to remove and clear without having to replace. Had office run cars for labor Bankcard Ref # 646210617"

We serviced a

KITCHENAID RANGE

Model KFGD500ESS11

Near South Hadley, MA 01075

Mike K.

Job Details: 02/27/2024

"Unit is under 1yr wp warranty per service bench. Can molasses by of ovens not heating. Verified cooktop burners all functioning fine. Upper oven igniting glowing, not lighting. Same with lower and broil. Pulled out unit and valve turned off. Turned all on and all functioning with good pressure.Preheated both ovens to 350."

We serviced a

WHIRLPOOL MICROWAVE

Model wML75011HV10

Near Coventry, CT 06238

Amanda R.

Job Details: 02/27/2024

From purchased unit only runs for a couple minutes and then the magnetron shuts off making loud noise while running and then wont run again until it cools down ; ordrng 1 W11652048 (Magnetron) and 1 W11256462 (Diode) and 1 W11443154 (Motor) and 1 W11628655 (Transformer) and 1 8206562 (Capacitor) and 1 W11088354 (Fan)

We serviced a

WHIRLPOOL OVEN

Model WEG750H0HZ5

Near Huntersville, NC 28078

Robert A.

Job Details: 02/27/2024

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

ROPER WASHER

Model RTW4440VQ2

Near Charlotte, NC 28269

Jeff L.

Job Details: 02/27/2024

Customer complaint is that the unit moves to the left when spinning. I checked suspension and springs and they are good transmission and motor coupling are good. No signs of transmission oil. I leveled he machine on the left side but when putting unit into spin empty there is a lot of transfer to the floor whole floor shaking the dryer is shaking and the clothes n top of the dryer are shaking. Very possible for this unit to walk when loaded with clothes.. we cannot do anything about a weak floor. Unit ran and checked ok with no leaks.(FLOOR ISSUE)(FLOOR ISSUE)Call complete; dspstn on spec-tagged invntry: 1 285753A DRIVE COUPLING and 1 WP8318084 DOOR/LID SWITCH

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Lancaster, SC 29720

Jonathan J.

Job Details: 02/27/2024

"Complaint, ceramic hanger, holding broil element in microwave broke. I found complaint, true and ordering ceramic hanger to fix microwave. No additional issues found everything else is working fine per customer.; ordrng 2 W10909479 (Hangar clip)s"

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW1

Near Matthews, NC 28104

Jonathan J.

Job Details: 02/27/2024

"Replaced all previously ordered parts. I tested operations performed a control board calibration cycle per technical instructions. No additional issues found everything is now working fine. no abnormal noises ; dspstn on spec-tagged invntry: 1 W10324651 HUB 1 W10528947 HUB , 1 W10721967 CAM KIT , and 1 W10913953 ACTUATOR"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Lancaster, SC 29720

Jonathan J.

Job Details: 02/27/2024

"Complaint dryer is not getting hot. Not drying clothes shutting itself off within five minutes on any cycle other than quick dry and timed dry. Always running a half a load in the dryer. I found incoming voltage across red and black wiring upon arrival is 80.2 V, I found red to white voltage is 0.2 V I found black to white wiring is 122.8 V AC I found black to ground is the same. I turned breaker off at panel breaker back on at panel unit now getting correct voltage to dryer across red and black. 245.9 V AC. I found moisture sensor and diagnostics history. Light is not turning off indicating moisture bar sensor issue still present dryer is now heating fine with no further issues found with the heating element or additional issues. ; ordrng 1 WPW10298258 (Harness) and 2 WP3387223 (Sensor bar)s and 1 W11086603 (Screen) and 1 W11525996 (Control)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Kershaw, SC 29067

Jonathan J.

Job Details: 02/27/2024

Control door since all the way to Dunn the dots keep moving between sense fill wash rinse done over and over and over again. Will not start a cycle will not do anything. I found control board defective I replace control board and actuator found actuator was causing a low-voltage issue. I performed a quick wash cycle. no additional issues found with washing machine at this time. Everything is working fine no leaking of any sort occurring at this time.; used 1 W10913953 (ACTUATOR) from stock

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Huntersville, NC 28078

Robert A.

Job Details: 02/27/2024

"I installed the ordered part and tested the unit for the cx. The MW does not in regular MW mode. It works fine in easy convect, all other MW functions do not work. I called Techline to document the issue. The MW door is still having the same issue, now it is consistently not connecting on the right side. The right side of the door has to be pushed in to acknowledge a closed door. I checked the harness to make sure the wires were in the correct spot. The door is not crooked or bowed neither is the MW door frame. Im ordering a MW control board and another interlock harness. This job needs another 2 ct.; ordrng 1 W11325786 (MW control board) and 1 W11578578 (Interlock harness)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Worcester, MA 01603

Roger R.

Job Details: 02/27/2024

Checked unit. All checks okay. Unit tested properly and ran through rinse cycle. All checks correctly.

We serviced a

GE REFRIGERATOR

Model GYE22KSHBSS

Near Northampton, MA 01062

Mike K.

Job Details: 02/27/2024

"Cs said unit had been working since last visit. Pulled unit out and fan not running, compressor drier/lines all very hot. Replaced fan and verified working. Cleared condenser of lint."

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near North Attleborough, MA 02760

Aimee Z.

Job Details: 02/27/2024

Installed new motor and ran diagnostics completAgitated and spinning Also put on a spin

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 02/27/2024

"Blower wheel cracked causing noise. Had to drill old wheee off replaced motor and wheel and tested all checks ok. ; used 1 279827 (MOTOR), and 1 WP697772 (BLOWER WHEEL) from stock"

We serviced a

SAMSUNG REFRIGERATOR

Model RF220NCTAWW/AA

Near Wallingford, CT 06492

Jeremy B.

Job Details: 02/27/2024

Fresh food section not cooling. Evap fan not running. Found ok at motor and 0vac from control. ; rqstng P&A on 1 DA31-00334C (Fan) and 1 DA92-00426A (Pcb)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near North Attleborough, MA 02760

Aimee Z.

Job Details: 02/27/2024

"Found need new bellow @ 5 oclockAdvised Cust no to use large tear; ordrng 1 W11314648 (Bellows), states that autho needed"

We serviced a

SAMSUNG REFRIGERATOR

Model RF25HMEDBSR/AA 15

Near Plainville, MA 02762

Aimee Z.

Job Details: 02/27/2024

"Found ice maker jammed took down , got ice out outFor fresh start. Theres no ice build up by back of ice makerCoil loop is frozen.I used used test button and filled with water Is filling with water.24 hours advised customer to call and let us know Also found the gasket on the right door Is torn.; ordrng 1 DA97-05253U (Right door gasket), states that autho needed"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Kershaw, SC 29067

Jonathan J.

Job Details: 02/27/2024

"Complaint while in the middle of the wash cycle washing machine started going crazy flipped on its side, dumped water all over the place and close everywhere after that noticed a hole in the tub and the middle spins freely. Also found a bolt laying on the floor underneath the washing machine as well and oil underneath of washing machine. I found gearcase is leaking oil. I found the bolt customer found was the rotor bolt. I found wash plate. Spline is completely stripped out. I found tub has a hole in it. I checked suspension rod. Suspension rods are tight and inspected for error codes no error, codes and diagnostics fault history I found plastics on the right side. Basil are damaged outer tub looks fine no additional issues found with washing machine will need gearcase and inner tub assembly and all associated parts to fix. ; rqstng P&A on 1 W11260238 (Rotor) and 1 W10734521 (Clutch) and 1 W10754448 (Clutch electric) and 1 W11449841 (Gearcase) and 1 W11662175 (Plastics) and 1 W11551646 (Nut) and 1 W11178227 (Basket) and 1 W11510461 (Washplate) and 1 W10752187 (Screw)"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Worcester, MA 01602

Roger R.

Job Details: 02/27/2024

Found bolt had come out of rotor. Applied loctite to threads and reinserted and tightened. All checks okay.

We serviced a

WHIRLPOOL MICROWAVE OVEN

Model WMH31017HZ08

Near Foxborough, MA 02035

Aimee Z.

Job Details: 02/27/2024

Installed new control and tested; dspstn on spec-tagged invntry: 1 W11552018 CNTRL-ELEC

We serviced a

MAYTAG MICROWAVE

Model MVWP575GW0

Near Spencer, MA 01562

Chris B.

Job Details: 02/27/2024

Replaced part ran two diagnostic cycles and unit running normal. New agitator holding on properly.

We serviced a

JENN-AIR DISHWASHER

Model JDPSS244LL2

Near Sturbridge, MA 01566

Chris B.

Job Details: 02/27/2024

Complaint that the unit is not cycling through correctly. Found error code F7E2 motor failure. Replaced part and unit running normal. Ran two diagnostic cycles with no issues. No leaks detected. ; dspstn on spec-tagged invntry: 1 W11460946 MOTOR/SUMP

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Waterbury, CT 06710

Jimmy R.

Job Details: 02/27/2024

"Tested unit and found fridge section holding temp and freezer warm not freezing ice cream, removed evap cover and found weak frost pattern also found fridge door gasket not sealing and up unit running all the time. Checked compressor and found running but warm to touch unit has sealed system leak or low charge need to return with parts ; ordrng 1 W11497963 (Evaporator) and 1 W11504450 (Coupler) and 1 W11506620 (Coupler) and 1 W11109499 (Drier) and 1 W11506635 (Valve) and 1 W11504447 (Coupler) and 1 W11506623 (Coupler) and 1 W11504445 (Coupler)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HC3

Near Waterbury, CT 06710

Jimmy R.

Job Details: 02/27/2024

Ck over unit found 120VAC going to unit but unit would not power on to operate. Remove console and found roach particles inside and on main control and user interface. Rent a center must contact customer and figure out a solution.

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Wales, MA 01081

Chris B.

Job Details: 02/27/2024

"Replaced all parts and ran three diagnostic cycles and a calibration cycle. Washer running normal. No leaks detected. No noises present. Used TS on actuator was not available in the parts bin. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W10752187 AGITATOR SCREW , and 1 W11449840 GEARCASE"

We serviced a

KITCHENAID ICEMAKER

Model KUID508HPS01

Near Worcester, MA 01609

Roger R.

Job Details: 02/27/2024

Removed and replace compressor using APA and manufactures guidelines recharge with refrigerant in checked unit made three batches of ice while reassembling and testing all checks OK ; dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV

We serviced a

SAMSUNG RANGE

Model NE63A6511SS/AA

Near Middletown, CT 06457

Jeremy B.

Job Details: 02/27/2024

Metaled new keypad and control. All checks ok. Demonstrated proper operation to customer.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Northampton, MA 01062

Mike K.

Job Details: 02/27/2024

"Unit would not start. Found only one lead had voltage at terminal, breaker wasnt tripped, but reset and unit operating. Tested unit and n timed dr, verified heater cycling and timer advanced. Explained to cs and may have weak breaker, but running now."

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