Fresh food door gaskets torn. Took pictures needs new. ; ordrng 2 W10830274 (Gasket)s

Customers complaint is washer not starting. Customer is holding down the power button and not pressing g the buttons correctly. Demonstrated proper operation to customer.

Complaint that the unit is not detecting the lid shut. Found bad strike. Replaced part and unit running normal. ; used 1 W11457841 (STRIKE) from stock

Complaint that the unit is leaking water from the bottom front door on the freezer side. Found freezer drainage heavily clogged with ice and debris. Quoted for basic labor. Removed all debris and all ice buildup and drainage working properly. Showed customer the fix and refrigerator working normal.

Complaint that the unit is powering off intermittently. Ran diagnostic and tested ok. Ran a quick cycle and after 10min. the touch pad turned off. Hard reset and board turned back on but theres a problem with the touch panel. Customer will call Whirlpool for parts and labor approval because in the website shows that electronic parts are covered. Collected trip fee.

"I replaced both the ui and main control ui illuminates lights blink goes through steps 1-5 pairing factory wifi and after that sequence is done and I unplug the unit for the 6th time and I plug it back in all lights on ui and control are flashing and in sync with each other I press power button and ui never turns on acts as if it is still unplugged ui buttons are inoperable but lights on back of ui are flashing and still in sync with main control incoming voltage is 124.2 vac black to white at main control molex voltage from black to frame/ ground is 124.2 vac 12.9 vdc across black and red outer ui wiring I can unplug everything except ui from main control board and ui still will not boot up I can place unit on extension cord and unit will still never boot up power buttons still wont work. Ive replaced ui and main control together still nothing. Tried putting original control back on still nothing ui has been replaced 3 times control replaced 2 times. File number 7738555814 went through tested all resistance values at main control with factory everything coming back as perfect. Factory wants us to replace ui and control again starting if it still does not work they may deem unit non reparable. ; ordrng 1 W11543996 (Control), rqstng P&A on 1 W11478519 (Ui)"

"I replaced all previous parts ordered tested operations no additional issues. Found with washing machine here today. Perform the control board calibration cycle.; dspstn on spec-tagged invntry: 1 W11210459 VALVE(USE ORIGINAL HARNES 1 W11239857 BELT , and 1 W11428524 CAPACITOR"

Was charging compressor it was pumping then it quit pumping and starting vibration real loud needs another compressor W10832994; ordrng 1 W10832994 (Compressor)

Customers complaint is dishwasher leaking. Ran self test found no leaks. Botdoor seal slightly wrapped. Needs new. ; ordrng 1 W11416362 (Motor sump assy)

Customer complaint is that washer would not start. Ran diagnostics and found error code F8e1 long drain. Found cold water supply was not turned on. Turned on water and tested. Washer checked ok.

Customer complaint is that left side ice maker gets blocked with ice. Inspect and found water gets past filter. Ordered filter case assembly. P&A. ; rqstng P&A on 1 DA97-21797A (Case Filter Assembly) and 2 ExtraTimeSlots (Extra Time Slots)s

Customer complaint is that water was not dispensing. Found kink in reservoir. Corrected and tested. Water is working. Showed customer it works. ; dspstn on spec-tagged invntry: 1 WPW10341320 VALVE

Replaced UI and Control. Programmed and tested. Washer is working. Showed customer it works.

"Ran washer and found unit would fill with water but never wash unit would just buzz, checked actuator and found capacitor leaking and actuator broken and not shifting unit into a spin or wash cycle. Replaced actuator and capacitor recalibrated unit and ran a wash and spin, unit is now washing and working to factory specs ; used 1 W10913953 (Actuator), and 1 W11395618 (Capacitor) from stock"

Basket came damaged took unit apart film on everything went over soap usage customer has been cleaning washer with affresh ; ordrng 1 W11178227 (Basket) and 1 W11510461 (Wash plate) and 1 W11510462 (Cap) and 1 W11551646 (Hub) and 1 W11614636 (Agitator)

"Checked Over unit and found machine had been leaking from under unit and coming out of the front removed lower kick panel and found when running water was dripping from center of motor inspected unit further and found motor and sump leaking water due to not sealing anymore unit will need new sump,washer pump,diverter, sensor and clamps will order. Parts tentative p/a ; ordrng 1 WD19X25867 (Sump) and 1 WD19X25700 (Washer pump) and 1 WD19X26398 (Divirter) and 1 WD21X25468 (Pressure sensor) and 4 WD01X10104 (Clamps)s"

"Checked over unit and found machine would heat up and start to smell, ran upper oven to 350 degrees and noticed unit giving off a smell of burnt food. Checked oven elements and found something spilled on elements causing it to burn and smell, checked over wires and vents and found vent had been giving off a Smell cleaned vent and advised customer on how clean cycle operates. Also found some mice had been in back of stove advised customer on issue with mice. Heated oven again and unit is now working to specs unit may take time to burn off advised to open windows and let unit run and burn off any last residue"

Complaint not drying unit heating and blowing air through vent outside

Spoke with (Derek) at tech support and we went thru some test and found the resistance on the inlet thermistor was high and concerns of possibly a bad motor. So I ordered what tech support said to make a repair will return 3-6-24 pmWP8577274W11549461WP6927772; ordrng 1 WP8577274 (Inlet thermistor) and 1 W11549461 (Motor) and 1 WP697772 (Blower wheel)

Found RR suspension rod squeaking all needs to be replaced recScheduled for 3-8-24 pmW11130359; ordrng 1 W11130359 (Suspension rods)

D36 stuck button reset unit started white hot if continues to throw error would need new Ui

"F4e3 restricted ventFound the coils bad 2 had no ohmsReplaced and tested complete; dspstn on spec-tagged invntry: 1 279311 IGNITOR FLAT , used 1 279834 (Coils) from stock"

"Cust states has spin 2 times Couldnt get into diagnostics The drain pump isnt taking all water, nothing stuck in pump.Needs pump and Cntrl; ordrng 1 DC97-19289H (Drain pump) and 1 DC92-02393M (Control)"

Found needs upper door switches and bracket left switch sticking.Also when close door control says door open.Called safety spoke to Robin @ safty There not covering switches and bracket 7738551203Cust not sure if want to repair

Wont start cuts out touch pad. Tested door switches are good but sloppy.Every other open close control says open and close door Tested voltage at the pcb 120Need control and replace door switches.And needs new grill hang by one screw with mover vent Cust buying new because of age

"Customer complained of noise when agitating. Found gearcase has slipped a bit causing noise when agitating, checked slider and took slider off and noise is coming from inner shaft . Ordering new gearcase and Washplate and 2xtimeframe. ; ordrng 1 W11449841 (Gearcase), rqstng P&A on 1 2xtimeframe (2xtimeframe), ordrng 1 W10902814 (Washplate)"

Replaced all parts unit pre heated up to 350 degrees as programmed unit ran and checked okCall complete

Customer complained lid lock not locking. Ran service mode and all functions working. Tried lid lock several times and lid lock misfired once. Inspected lid lock and can see a little damage around plunger. Ordering lid lock. Scheduled return call for 3-8-24 am. ; ordrng 1 W11670519 (Lid lock)

Customer complained of drain issue. Foudn drain pump harness ripped off. Ordering drain pump and harness. Scheduled return call for 3-6-24 am. ; ordrng 1 W11590868 (Harness) and 1 W11399437 (Drain pump)

"Customer complained unit light not working, ran diagnostics and no error codes present. Ran component activation and door switch good because registered open and closed in diagnostics but light not coming on. Board not sending voltage to light when prompt. Ordering appliance control manager and also ordering halogen bulb due to possible damage from board going out. Unit is under 24 month warranty and is in warranty, scheduled return call for 3-6-24; ordrng 1 W10886919 (Halogen light bulb) and 1 W11325784 (Appliance manager board)"

Returned to install part ordered. Installed new UI panel. Ran test cycle. Verified proper operation and heating.

Tested unit found customer having trouble with unit banging and going off balance inform and instruct customer on proper loading. Recalibrated unit and secure drain hose from banging against rear of unit . All operations now working as design

"Tested unit ran diagnostic found error F8E4 & F9E2 check Float and drain found some Water in float also found items hitting lower spray arm causing water to spray against the door and drip out onto pan. Check draining issue found filter clogged, clear filter and instructed customer of loading tall items and ran calibration. Unit now working to specs ; dspstn on spec-tagged invntry: 1 W11460946 MOTOR/SUMP"

Complaint timer is extremely soft washing machine keeps filling all the time during the middle of a cycle of the same time. The agitator is spinning. Has no resistance when spinning it by hand. customer said she tried to spin timer during the middle of a cycle. when issue occurred.time appears to be functional on normal wash as of now during testing.

Complaint door pops open during dry cycle usually within the first five minutes of cycle. I found hinges were bent. I adjusted hinges doors now staying closed properly doors now angled at that 10? incline like it should be instead of below 90. No additional issues found no error codes and diagnostic history. Incoming voltage is 123 across black-and-white 123 V across red and white 247 V across red and black Dryer is heating just fine as of right now.

"Complaint oven user interface is not functional customer went to press the cancel button, and as she touched the cancel button, the whole thing shut down. I found loose wiring at junction box behind oven thermal event that occurred in junction box. No additional issues was able to wiggle the wire and get everything to work properly, no error codes and fault history upon booting up unit did get warm and test cycle all elements. customer needs electrician cannot service junction box. Customer declined any and all repairs. None needed anyways."

"Complaints use your interface will not turn on randomly turns itself off in no matter what we do unplug it doesnt matter user interface will never turn back on then come back in a couple days try and use it and it works midway through the cycle, then cut itself off again. I found control board mocks connector where attaches to use your interface is loose. I found that the drum gasket is also loose. Has fallen off drum completely causing issues with the drum to grind on bulkhead. Will need user interface control, board and drum to fix. drum will be shipped directly to customer customer to inspect and call our office when part comes in.; ordrng 1 W11565020 (Control) and 1 W11378949 (Ui) and 1 W10508188 (Drum)"

Found dryer vent pinched behind unit with the way the room is designed there is no way to put it into position. Advised customer of situation. Tim is calling landlord to let them know situation as well.

"Unit is a gas cooktop. Replaced harnesses, spark module and all burner lighting properly."

"Complaint of noise at control when oven is on. Cs said it was coming from vent below control, could stop by touching it, but comes back.Turned both ovens on and not making noise today.After preheat to 350 did get some noise. Looks to o be vents vibrating against metal plate below control. Was able to reshape so two do not touch. If continues would replace both vents and support"

Unit is under 1yr wp warranty per service bench. Broil support had broken while cs was away. Replaced and hanging securely.; dspstn on spec-tagged invntry: 1 W10909479 BROIL SUPPORT

"Unit is under 1yr wp warranty per service bench.Stacked unit. Removed hot water hose and tested on both off and on position on house valve, no hot water.Not a unit failure. Advised if called again with no water to unit we would have to charge for call.; dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT)"

"Unit is under 1yr wp warranty per service bench. Getting f8e4 error. Found water in catch tray, cleaned tray, cancelled on dishwasher and ran normal cycle. Filled fine and let run for several minutes empty, verified no leaks. Explained to customer how dish placement can cause leak, how unit catches water and sounds alarm, how to remove tray and clear error.; dspstn on spec-tagged invntry: 1 W11460945 MOTOR/SUMP"

Replaced hinges and door switch. Tested and showed customer it works.

"Inspected and found wash pump getting voltage but not pumping, replaced and cycled,tested fine.; dspstn on spec-tagged invntry: 1 W10805015 MOTOR/SUMP"

Replaced separator and verified door closing my fully.

"Inspected and found 7-1 fault for no heat, ohmed heater and tested fine. Main acu no longer sending voltage for heat. Will submit estimate.; rqstng P&A on 1 W11305303 (Main acu)"

"Inspected and found ice maker no longer producing ice, will order and call when part becomes available.; ordrng 1 W11455232 (Ice maker) and 1 W11455388 (Inlet valve)"

Dishwasher not cleaning ran diag found wash motor error code. Ran self test found no water circulation. Wash motor getting 120vac. Replaced motor sump assy and ran self test all checks ok. ; used 1 W11613479 (MOTOR/SUMP) from stock

Replaced evaporator fan connector for the wire harness in freezer wasnt connected good loose connection secured connector ; dspstn on spec-tagged invntry: 1 WP2315549 EVAP MOTOR

"Complaint when revving up to,high speed spin it vibrates a lot and when slowing down from high speed spin it vibrates a lot replaced suspension customer leveled and stabilized unit"

F0e5 off balance f5e3 unlock failure F5e2 lock failure F8e1 valve bellow ripped replaced bellow spin was turned off on normal cycle ; used 1 W11314648 (BELLOW) from stock

"Inspected and both wash pump and drain pump running loud, and worn out, quoted cost of repairs."

Complaint that the unit is not turning on and the last time it ran they had a faint smell of burnt. Found poor electrical connections on the load side. Quoted for minor repairs. Replaced wire nuts and extra secured the nuts with electrical tape to have a better hold. Ran diagnostic cycle and all tested properly. Mentioned to the customer to run a few cycles to see it run through properly.

"Removed and replaced timer and knob. Reassembled, test, timer now rotes correctly and easily. Dryer operating properly."

"Removed and replaced control and dispenser. Reassembled, tested, dispenser opened correctly and all other functions operating properly."

"Removed and replaced ACU board, reassembled, tested. All functions and lights now operating properly."

"Installed clamps on drain hose. Tested washer on bulky, deep fill cycle. Allowed unit to fill and agitate for several minutes, checked for leaks, none. Canceled cycle, allowed to drain, checked for leaks, none. Washer operating properly."

"Checked and found freezer evaporator frosted over. Noise coming from evaporator fan hitting buildup. Ran diagnostics, fan, thermistors and heater all checked good. Changed defrost setting to every 8 hours and put unit into forced defrost. Advised customer to let defrost cycle run then turn cooling of and manually defrost freezer. Collected for service call on cc."

Customer complained unit wont start. Goes from start to done after a few seconds. Ran service error diagnostic and long fill was only error codes. Ran service mode diagnostic and all funtions working but noticed valve making humming noise and valve starting and stopping when it should be on solid. Ordering new valve. No sediment in filters. Scheduled return call for 3-6-24 am. ; ordrng 1 W11513255 (Valve)

"Cx complaint that the dryer gave a loud boom and flash, now it does not work. I inspected the unit to confirm the complaint. I found there was a thermal event at the terminal block. The block and power cord need to be replaced to resolve the issue. Im ordering the parts for the return visit. The cx is responsible for the power cord replacement.; ordrng 1 W11298298 (Terminal cover) and 1 279320 (Terminal block)"

Cx complaint that the cooktop burner label print is too faint for her to clearly see. I inspected the unit to confirm the complaint. I found all burners work fine. The cooktop label print is according to designed. She needs to use a flashlight for her to see. However the current print darkness is normal. The unit is working as designed.

"Replaced evap motor, verified operating no and good flow to the rf section; dspstn on spec-tagged invntry: 1 WPW10464673 EVAP MOTOR"

Complaint that the unit is not cooling properly. Customer had someone come in and verify that it has a bad compressor. Verified found 120v to the start device but would trip. Verified with TS test start devices and used 2 new ones and both did the same thing. Bad compressor and will order parts for a return visit. ; ordrng 1 W11370574 (Compressor Kit) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11109499 (Drier Tube) and 1 W11504433 (Coupler) and 1 W11504447 (Coupler) and 1 WPW10197428 (Start Device) and 1 W11506635 (Processing Tube) and 1 2xFrameJob (2x Frame Job)

Inspected and found broken door switch. Quoted and he will call.

"Installed new compressor and ran vacuum for 20 mins, found no leaks, recharged system and started cooling, please allow 24-48 hours for temps to stabilize."

"Found unit not stable or level. Also drain hose pointing towards side of set tub. Releveled and stabilized unit, secured drain hose correctly"

Found door seal on refrigerator door not sealing properly. Heated door seal to allow to re-set and reseal properly.

Both sections not cooling properly. Making a gurgling noise and compressor loud. Ball of ice at top of evap. Has sealed system leak. Needs new compressor and evaporator and system leak checked with nitrogen. ; ordrng 1 W11580057 (Compressor) and 1 W11578004 (Evaporator) and 2 Xtratime (Xtra time)s

"Unit is under 1yr wp warranty per service bench. Complaint of leak each time used. Checked under unit on arrival and all dry, no water signs. Took off too, console and loosened back panel. Ran quick wash. Only leak found was at a belt hose connection, cold water, both ends. Attempted to tighten down and still a steady drip. Advised cs of source and suggested replacing hose, not part of new unit, so part not covered under warranty."

"Unit is under 1yr wp warranty per service bench. Taking a long time to dry. Gas dryer, verified heating and tumbling. Low air flow, checked exit of vent and clear, removed vent and good airflow from unit. Tube itself is clogged. Cs will replace/clean."

"Customer complained unit lights not working. Found no error codes stored. Found water temp lights were off because it was on tap cold setting. Showed customer when on tap cold lights will be off on water temperature. Ran service ,doe and all functions working. Started quick wash with customer to show how to start unit. Verified proper operation."

Customer complained unit wont work. Found c-f2 error. Control and touchpad needed. Ordering both parts. Informed customer office will call when parts come in and job is authorized. ; ordrng 1 DG94-04041B (Control) and 1 DG96-00850B (Control touch)

Customer complained unit not washing dishes . Ran unit found sump error code. Ran quick wash found sump is humming but not running but proper voltage to sump. Needs new sump assembly. Informed customer office will call when part comes in. ; ordrng 1 W11680075 (Sump)

Customer complained unit wont start. Found no error codes stored. Ran service mode and all funtions working. Found customer just didnt understand two step start method. Showed customer how to start unit. That if light is blinking its not running. If light is solid its running. Of lid is raised it needs to be started again. Verified proper operation

Replaced evaporator motor assembly unit ran and checked ok with no leaksCall complete; dspstn on spec-tagged invntry: 1 W11249952 MOTOR-EVAP

Customer complaint is that light in FF section is dim and flickering. Found LED out on module and right side door gasket torn. Ordered module and gasket. ; ordrng 1 W11043011 (module) and 1 W10830274 (gasket-fip)

"Removed and replaced control, now able to access all cycles and diagnostics. Attempted to run drain and spin, drain pump would not come on. Checked and found no power going to drain pump. Checked continuity of drain pump wires and found one wire open. Inspected and found no visible breaks in wires. Ordering harness. Checked part availability and scheduled return for 3/4 AM.; ordrng 1 W11591637 (Harness)"

Ran diag found heater fault. Ran self test and heater came on. Will order and replace control. ; rqstng P&A on 1 W11637583 (Control)

Installed all. We parts and ran self test all checks ok

Used a Dremal and pointed off the bracket on element. Heated to 350 and ; dspstn on spec-tagged invntry: 1 W11182108 ELEMENT

"Complaint that the unit is not cycling through correctly. Found error code F7E8. Replaced lid lock. Ran two diagnostic cycles and unit running normal. Found control board not responding correctly in two of the diagnostic tests.verified all connections and all is good in that side but control board has issues when locking and unlocking even its the new lock.; ordrng 1 W11624943 (Control Board), dspstn on spec-tagged invntry: 1 W11457841 STRIKE , used 1 W11394572 (DOOR LOCK) from stock"

Found unit has a failed right front burner control. Quoted $79.99 for new control $169. Ok for burner. and $199 labor rate. Cust declined repair

Installed new drain pump and tested. All okay. Unit under additional warranty period from rent a center.

"Found unit has a bad defrost heater. The connector on the brown wire has come loose and not making a good electrical connection. Unit will need a new heater assembly. Quoted $152.99 +tax for heater and $239 labor rate. Defrosted unit and will order heater. ; ordrng 1 W11650662 (Heater, defrost)"

"Dishwasher is currently located at Quittin city, A/V, and appliances. Dishwasher top left corner appears to have been crushed dented in on the inner door panel. User interface is cracked on the same corner vent is also cracked and so is the outer door panel. The seal is missing a piece where it got split as well. Parts are on back order and ordering several parts. Customer has outer door panel at the store, no issues or damage seen with the door panel as of right now. ; ordrng 1 W11612307 (Ui) and 1 W11213719 (Seal) and 1 W11684259 (Vent) and 1 W11637956 (Inner door)"

"Replaced all parts ordered also replaced drain pump unit ran and checked ok with no leaksCall complete; dspstn on spec-tagged invntry: 1 W11175771 VALVE , used 1 W10876537 (Drain pump) from stock"

"Complaint washing machine, making loud, banging noises vibration, grinding noises. During last five minutes of the wash cycle. I found noise. customer. I inspected washing machine thoroughly did not find anything wrong with suspension rods. Did not find anything wrong with gearcase did not find anything else wrong or and no error codes and fault history"

"I replaced all previously ordered parts. I tested operations. No additional issues found no abnormal noises heard everything is working properly as of right now. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W10902814 WASHPLATE , and 1 W11239857 BELT"

Cx complaint that the units upper oven is not heating. I inspected the unit to confirm the complaint. I found no error codes and ran both oven to 350 degrees. The bottom oven heated fine but the upper oven did not heat well. The oven reached 135 degrees. The unit needs a new control board and control panel to resolve the issue. I quoted the cx and collected the service call by check.

"Cx complaint that the units heater remained on at the end of a cycle. I inspected the unit to confirm the complaint. I found no error codes. The unit is wired to switch above the counter, the power is intermittent and make static/sparking noise while in the on position. I checked the wire harness behind the panel, the heater and power wires were melted to the inner door insulation. I separated the wire and insulated them in e tape. The switch needs to be repaired to resolve the issue. The DW itself is fine. I called WP safety to document the issue.Sr7738552125"

"F6e3 and f8e6. Ran service diagnostic Manuel service mode all funtions working , unit filled with washer and started washing, customer complained of noises but found pump was making normal noise. Ordering new acu for f6e3 error. Cant find issue with f8e6 error but possibly pressure sensor on acu causing issue which will be resolved with new acu. Also ordering new UI , customer said she couldnt get unit to respond to commands the other day. Ran hmi test and found start pause button is intermittently not working. Ordering new UI control panel. Issues with unit getting off balance are from customer not properly loading clothes, informed her she can wrap clothes around agitator that she needs to make Little piles and referenced use and care guide. Scheduled return call for 3-4-24 pm. ; ordrng 1 W11621180 (Acu) and 1 W11478525 (Ui panel)"

"Returned to install lower oven bake element. Replaced element, ran bake 350? verified proper operation."

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 8194001 DOOR LINK KIT

"Cx complaint that the units cooktop is splintering from the outer edge. I inspected the unit to confirm the complaint. I found the oven has splintered and separating from the left outer edge. The condition is not from user neglect, the unit needs a new cooktop to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11381329 (Cooktop (white))"

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

"Cx complaint that the unit is not completing cycles. I inspected the unit to confirm the complaint. I found an error code: f7e4. I checked under the unit, the slider clutch is in good condition. The lower harness to the drain pump has separated and needs to be replaced. Im ordering the part for the return visit. ; ordrng 1 W11568984 (Lower harness) and 1 W11195971 (Stator) and 1 W10754448 (Clutch)"

Cx complaint that the unit is not washing the clothes well. I inspected the unit to confirm the complaint. I found an error code: f7e5. I checked the actuator and found the actuator arm broke. The unit needs a new actuator to resolve the issue. I installed a new actuator from TS and tested the unit for the cx. The unit is working as designed. I collected the payment in full by CC.

"Gear case leaking oil all underneath ; rqstng P&A on 1 W11550891 (Wash plate) and 1 W10528947 (Hub) and 1 W11454734 (Gear case) and 1 W10006384 (Belt) and 1 W10597177 (Actuator) and 1 W10721967 (Clutch) and 1 W10677723 (Motor) and 1 W10625046 (Capacitor), states that autho needed"

"Entered diagnostics, cleared error codes. Unplugged washer, removed and replaced pressure switch and hose. Reassembled, ran diagnostics cycle, completed properly with no issues. Exited diagnostics, ran quick wash cycle, operating properly."